#helpdesk-youtube
1 messages · Page 2 of 1
Thanks I was able to test it but we shall see tonight.
hello, a question that requires me to ask for good transmission elements so that it gives me the sponsorship option? I stream on youtube and I have an average of 70+
Hey folks, when I recieve gifted memberships. lets say 5 or 10, the alerts play out as 5 or 10 memberships one by one which is quite jarring
Is there a way to remedy this?
on the StreamElements website go to chatbot then click on chat commands then custom commands then click on add new command 
help
Yh i did that but it doesnt work when I'm in live chat
Is your stream public and is the bot in chat?
ive had about 7 donations (totaling over $200), reversed and refunded to the donator without my consent. Ive spoken to paypal customer service and was advised to reach out to you guys because they had no idea how it would have happened. can anyone here assist me with that? thank you
Hey @atomic cairn StreamElements only uses PayPal's Services that powers Donations. PayPal is known for not having effective chargeback protection and thus Streamers are using StreamElements' SEPay Method to avoid getting attacked by chargebacks.
For more information on SEPay, refer to this message
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
im streaming on youtube how can i activate se.pay
SECommunity Bot has posted a Message above this reply. You need 101 Subs and must be a resident in one of the countries supported.
i have over 100k and dont see an option to activate it
Where are you located?
USA
Then this must be manually activated by a staff. Feel free to leave your Username (no links) and a staff will go ahead and activate for you.
what username?
YouTube Channel Username
DIsfunktionalTV
Awesome! Now all you have to do is wait for a staff member to activate it for you.
thank you, whats the turn around time? will i get an alert?
Hi,
It is enabled now.
Please check your tipping settings 🙂
damn that was fast thank you ill check now
Any updates on the chatbot?
Hi For some reason the StreamElements essentially duplicated itself when I updated it
@dire blaze ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
Is there a list of command variables for StreamElements on Youtube? When i am signed in as an Editor for SE youtube, it says the same command variables as for twitch, but they don't seem to work.
I'm having trouble with the streamelements with the chat in obs with the live you can restore it to me
For SE.Pay is a Company Registration Number same as an EIN?
Can someone please help me the duplicate SE Solution of installing OBS over it doesn’t work. It says there’s already a version there. Should I uninstall and reinstall it? That’s all I’m asking option of installation is not helping. Nobody saying anything.
Can someone tell me why the streamelements does not recognize me, the youtube channel to watch says that I have no statistics or subscribers and I have
can you remove the streamelements from my channel is that the channel does not recognize me well
After downloading SE live i cant log in through youtube it just comes to a blank screen after i press authorize
i want to link my twitch and youtube but it says channel already claimed
how can i link ?
@cerulean sluice ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
Is there a fix for the activity feed yet?
I use a Twitch Scene Collection and a YouTube Scene Collection and my YouTube Feed is always my Twitch Feed
Hello dear. I want to delete my YouTube stream elements account but need token where i can find them
Hey @hazy mantle You can find it here. Make sure you turn on Show Secrets https://streamelements.com/dashboard/account/channels
Your Token will be labeled under JWT Token
tnx
You are welcome
its there any way to make alert box for YouTube and trovo in same browse link?
Hey @hazy mantle No, the reason is because of Security risks when it comes to embedding one browser source in another one
What you can do is get the seperate Alertbox link from YouTube and a seperate browser source link from Trovo and put them into OBS on the same scene as your Game.
yeah but when is elixir and super chat donation
2 song in same time 😂
That's the intended way of the alert box
Unless a staff can explain better then what I can
Tnx
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
are they gonna be any sponser ships for yt?
Hello there I have issue with the bot, it’s not showing in the chat, I mean not answering
And cant join the obs 🥹
Hey @swift lagoon I have DMed Renziito about this and he has let the Devs know about this. YouTube broke something when they updated something in their API causing the Bot to not be in chat
And seeing your screenshot contains data related to bits, this should be moved to #helpdesk-twitch
Thank you so much for let me know ♥️ it’s first time so I don’t know about the server’s
You are welcome
However, there are some steps you can do to fix this
For SE.Pay is a Company Registration Number same as an EIN?
do you have an ETA on a fix for this? just curious.
Sadly no, I may have to DM Renziito again but he will give the same answer
SEPay questions cannot really be handled on discord and therefor you will need to contact SE through email
thank you, whats the email?
https://streamelements.com/contact @atomic cairn
thanks,
My alert box wont display for youtube im confussed its on and I did everything reight there should be sound aswell
When you emulate, does it show up in the overlay editor AND OBS, Just Overlay Editor or Neither?
i dont know why but my alerts arent pooping up when someone subs to my channel. The first pops up no issues but then the other alerts dissapear
Boa noite não consegui resgatar os pontos da loja da Twitter do rachaxp7
I dont see anything
When you emulate, does it show up in the overlay editor AND OBS, Just Overlay Editor or Neither?
i dont see anything until i go on streamlabs and test it
but it still doesnt work
on stream
If you're having issues with StreamLabs, you'll have to ask them to assist.
if you're using StreamElements tools, there are a few things to note. Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=
Não funciona nada não consigo
@winged pine ⤵️
Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech
Resgatar meus pontos
oh ok
Wait, so the alert doesnt pop up because some people set their subscriptions private?
More often than not, yea
Por favor, fale inglês neste canal ou escreva em #🇵🇹︱português
Hi there, my current stream elements overlay is set to twitch. I want to make a new overlay for youtube. But, everytime I add one it's for Twitch. How do I switch it back to youtube?
Hi,
I recently bought a stream chat overlay but it wont connect to my stream at all. Or if it doesn, it only catches 2 messages out of say, 10. May I please get help? 🙏
Hi, I am trying to sign up to StreamElements via youtube but I receive the "Something went wrong error" and get forwarded to the title page
Hello, my youtube members count and recent members are not showing for alerts
yo ive been trying to add chat to the stream and all the tutorials wont work
i need help
my name is the default name si its just a bunch of letters and numbers how do i chage it to the name i want
@sacred dune ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Hello i'm getting a bit stuck on having streamelements active in my chatroom on youtube.
i assume the chatbot function works on youtube?
When I started stream last time i got the notification in my chatbox:
but no commands or timers activated
the chat commands are enabled:
There also haven't been any alerts of people subscribing
is that a supported function on youtube?
it's also not give any details on subscribers it seems (even thou it should say +5 for this week)
another thing is that the streamelements bot popped up on my "on stream chatbox" while i got it on the ignored list:
there is also the thing of multiple "StreamElements" showing when wanting to give mod permission for the bot:
Hello @warm burrow
1: I have DMed Renziito about this and have let the devs know
2: When viewers have their subscriptions set to private, YouTube blocks StreamElements from receiving the data
3: There may be some bugs in the YouTube Integration
4: To add StreamElements as a Moderator, use this link instead "youtube.com/c/StreamElements" unfortunately, there are alot of imposters.
thank you for the reply, looking forward to having the bugs fixed ^^
streamelements has been my prefered service on twitch before, so would love i could get it to work on youtube
No problem.
Correction: new members are working but my first member does not show up and I want to be able to display on my stream
I'm able to add Chatbot and the timers work but it randomly signs out. No specific amount of time, just randomly. Just trying to get it to stay on so I can actually use it properly. Anyone have a fix for this?
Hey @faint gate I have DMed Renziito about this issue and he has let the devs know. Sadly, no ETA for when this will be fixed
I appreciate the quick response. I've been trying to work it out but no logical answer I can see from my end.
No worries, for now, you can use third part bots to get the job done while the bot is being fixed
I'm assuming Nightbot is popular sub?
Yes since it still works surprisingly
hahaha! Got it!
No worries
Good afternoon, the issue im running into is that my activity feed is not updating with latest info
Hey @mellow heron When viewers have their subscriptions set to private, YouTube prevents SE from receiving the data.
@versed tangle oh okay i see thank you !
You are welcome
I understand that private subscriptions are not shown but my activity feed hasn't updated in over a year. (June 2,2021) Is it possible my YT is bugged?
My alartboxes arnt working when someone subscribes
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=
@blazing roost ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
so its basicly setup up privite for my channel or anyone who subscribes has to change it to public?
Due to Youtube/Google policy, most accounts are set up with their accounts automatically set to Private. The viewers are the ones who need to change their settings to ensure that it's set up to show their subs so that the data can be gathered.
Open the overlay editor > bell icon in the bottom center of the screen
How can I change the text to chat color?
In the chat widget?
Like it doesnt show an option for the color tho
Need clarification on what you're trying to change.
gotcha
Overlay Editor > Alertbox layer > Settings > Alert (sub, tip, cheer, etc) > Text settings
nvm I fixed it. it was bugged for some reason it didnt show the color its was transparent
Be sure to see if there is any variants as you need to adjust those as well.
ok for some reason I when I changed my setting to non privacy and sub to my channel it doesnt pop up on alerts do I have to be live in order for it to work?
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications.
ok
Hi greyson, both my yt and twitch chatbots that have timers to send messages only send the first message, not the other ones. Why is this. is this expected?
here, it only sends 'wanna know what i'm doing '
Because that's how the timer works. Conditions need to be met and then the it will send ONE of the messages, not all of them.
So if there have been 5 unique messages sent in your chat, the timer will begin and then 30 minutes later ONE message will be sent. You would need separate timers for each line or condense it into one timer.
ah thanks. does it cycle through the messages in order? or randomly pick one
AFAIK, it's in order
5eff1e1cde8b336ee883636d
Longtime twitch user, trying to set up youtube. I have the channel in there, but when I go to yt chat and use a command, it's not functioning. I have added streamelements as a mod. Do I need to actually be live for it to function?
@fast sage ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
🤘
I have added streamelements as a mod, but it doesn't reply when someone use command in chat. I have tried part channel and added again. But still no luck.
@radiant hearth ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
i know all that steps
Try these steps
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
- Have the bot Join your channel
Hey Greyson, I did do those steps but for some odd reason, something is making the bot leave early. How I know this is if the bot says "StreamElements bot is running" twice, it stops responding to commands.
im really new to this and its probably really simple but my dashboard says 0 on everything? how do i make this match my channel?
Hey @trim locust one of the reasons is that some viewers have their subscriptions set to private and thus YouTube blocks SE from getting that data.
And welcome to StreamElements
how do i go about making it public 🙂
You don't. They have to have it set to public before subscribing.
I sadly don't have access to Super Chat and Memberships so I am unable to answer if that also tracks properly.
any other way to get the dashboard working? as this is stopping things working 😦 like subscribe goal not being correct etc lol or im assuming thats how it works...
Sub Goals are also affected by the Subscriptions Visibility
However, tip goals, super chat and membership goals should work fine.
like it says 0 right now when i have 68 and want it to be a goal of 100...
You can refer to this message from Greyson
ah i see...
But like I said, Sub Goals are also affected by the Subscriptions Visibility.
You will have to manually update the goal yourself.
any ideas how? lol ... im so new...
For the subscriptions, kindly ask your viewers to set theirs to public
For the Sub Goals, you can do that in the Overlay Editor
I see how to set the goal as 100 but not the current hat are already there lol
You can change that data in the Widget Data Menu
im looking and i dont see where lol
Hi is there anyone having the same issue as me?
The streamelements chatbox is showing up on my stream, but the messages from the chat is not showing up at all
Hey @sleek bison I have DMed Renziito about this and he has let the dev team know about this
Are you doing a public stream?
Thank you! When do you think it will be solved?
I'm currently testing the chatbox so it is on a unlisted stream
Hey @trim locust You can refer to this Help Article https://support.streamelements.com/en/articles/45-widget-data
Must it be public?
Yes
set a goal... "100" percentage of completetion / condensed / use simple dsigng / date... ah cool thanks
Let me test it out real quick
It may take a few minutes for the bot to join
How about the custom commands not appearing?
I've had a custom command called !lurk and it appeared only once and disappears after?
There is a known issue with the chatbot which I have DMed Renziito about
sorted thanks 🙂
No problem
Oh in regards to the custom command?
The bot joining in General.
hey so i have owner on my mates stream elements, if i install SE live will i be able to use the SE features using my owner account or no?
No
Hello! While streaming last night, I received two tips through Se.pay, but no alert was generated or shown on stream. What could be the causes of this? The alerts have worked in the past numerous times for YT memberships, superchats, subscribers, and even SE merch
@daring seal
Unfortuantely, due to how YT is designed (Video Platform First, Live Stream Second) there is some issues with bot and commands.
@wise sluice ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Account ID you provided is your Facebook. Are you having issues with your activity feed for Facebook or Youtube?
621974308f71f5e8c4fa4daf
What overlay did you have active when the tips were sent? I see that there is 2 alerboxes set up in your overlays. One that is custom to the theme you use and the default one.
it was this one: Streaming Gameplay with Overlays
theres two alert boxes because one is for merch, and one is for everything else
In the browser source properties in OBS, Do you have "shutdown source when not visible" and "refresh browser when scene becomes active" checked?
no and no, neither are checked
That may be why the alert didn't show up. You should check those as it ensures that no data is missed. Basically makes it so the source is refreshing more often.
will checking those cause the overlay to go in and out at all or have any lag or random moments of disconnection or interruptions?
nope
ok, so i should have that checked on all of my browser sources coming from overlays right?
that is correct!
ok thanks
So is it fixable or not?
From the users end? Not really.
So, it would be fixable on the Dev side of things?
I use StreamElements for Twitch, didn't realize there is a way to add my Youtube from the Channels Manager Page. Is there a way to Merge my account without me deleting everything I built?
@glad lion ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
1st step is to go here: https://streamelements.com/dashboard/account/channels
if you get the account merged error, then follow the steps in the tagged message
Everyone has something to fix with this issue. Not as easy to explain nor is it easy to "place blame"
Understandable, so what would the answer for this issue be to sum it all up?
Hello! I want to change my streamelements donation link. https://streamelements.com/OLDnickname/Tip to NEWnickname for example
how i can do that?
@modest mason ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Thank you so much for the help. Ticket Submitted
The issue is with Youtube. I believe my accounts are linked but I'm definitely logged in under Youtube.
Nvm. I went to account settings. 60942a09d53909b1315d1ba9
Try the following:
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.

Did this. Was this supposed to update with recent data or a wait and see approach?
Its shows now. Thanks
Following up on this request? My first youtube member does not show up where I am trying to recognize them in my overlay. Every other member is working. Please help
I wonder if it's because people can set who they're subbed to as private instead of public? I'd be interested to see if that affects that as well
That is correct
When viewers have their subs set to private, YouTube's API blocks SE from receiving the Data
Thus no alerts are being fired off
ok I think that makes sense. Thank you
No problem
Good morning 🌅🌄🌻
hi
my obs is showing no stream activity, anyone have any idea what's going on?
Hi i changed my yt channel name. Is there a way to update the tip link to the new channel name too?
Hey @ionic turtle When viewers have their subscriptions set to private, YouTube blocks SE from receiving that data and thus nothing will show
Hey @balmy whale You would have to contact Staff through the contact form to get your URL changed
Make sure to also provide the old URL and the new URL you would like it to be changed to
Thank you
Can we easily import timers, commands etc from Twitch profile to YouTube profile, when they're under one account ?
I've got my youtube connected to SE and the alerts work when i test them while editing an overlay but when i did a stream i had two people subscribe to me but it didn't show any activity or even give an alert
Any updates on the bot being fixed?
They might have their subs private
I made an overlay on the streamelements site when I signed in with my twitch. And today I had signed in to the website again but this time through my youtube. Is it possible to import the overlay on my SE twitch library over to my SE youtube library
i was wondering if that is possible as well
yeah
when i have the program roblox open how do i add my overlays in game so it show on streem
What latency are you running on YouTube?
When using the Live Chat widget and streaming on youtube, it doesn't appear to show Youtube Emoji's, is there any fix or workaround for this? Thanks
Merging accounts only allows the transfer of overlays, not commands or timers, Unfortuantely.
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
@fossil tusk ⤵️
If you have one monitor and/or would like the chat overlay on the screen, please look at the link below.
Please note this is not a plugin for OBS and not maintained by SE.
https://github.com/baffler/Transparent-Twitch-Chat-Overlay
Any updates on the Bot fixes?
No Eta
Oh ok, feel free to ping me once the bot is fixed.
I am using something else in the meantime
Can anybody help or point me in the right direction to make a custom widget to combine super chat and streamelements donations into one total ?
Hey, feel free to ask in #dev-chat
That's where all the coding geeks hang on
In there, you will also find some API Documentation
Anyone know why if i rescale my stream resolution to 1440p that it lags a little bit?
I was streaming at 1080p before and youtube setting was at 1440p, but that had allot of issues today [while it was working as intented before].
But now today it had issues that the stream was crashing allot even too i was still live allot. So then i switched it and now the stream is lagging a bit in 1440p
@severe rivet ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FIyFSS4xaWpU6LkVy <- there seems to be some render lag going on
Yea even too my obs is telling me the whole time 'encoder overloaded! please consider turning down video settings or using a faster encodingpreset'. but stream is fine in 1080p and on 1440 it lags a bit
how do i fix that render lag?
On the link provided, there is some guides to help with this
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
So these specs are basicly not good enough? CPU: Intel Core i7-11700 KF - Motherboard: ASUS PRIME Z590-P - Ram: Corsair 32 GB DDR4 - GFX CARD: MSI GeForce RTX 2060 - SSD: 500GB + 1TB - CPU Cooling: Cooler Master MasterLiquid Lite 120
They probably can run it but to stream it as well, it probably isn't good enough
Oh thats a shame, well thank you so much ! Seems i know what to upgrade next then. I only have to upgrade my gfx card right? Will the ‘encoding overloaded’ message be gone aswell then?
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
since obs just released version 28 is the stream elements on the same one?
Latest version of SE.Live is compatible with OBS 28
Hi, I’m new to StreamElements. I have added the chat bot as a YouTube moderator but the bot won’t show up in my chat when I’m live, can someone help me out pls 😅
@burnt gust ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
I always have it on Live chat but it still never appears?
Does the streamelements website have to be open when I’m streaming for it too work? (Sorry for all the questions)
Hey @burnt gust There is a issue with the chatbot not showing up in the live chat and the devs are aware of it and are trying to fix it
Oh ok
And also, make sure your stream is Public
Yeah it is
Okie, guess I’ll just wait until they fix it then. Anyway thanks
You are welcome
to whom it may concern, does anyone know why chat commands, timers and such dont work when streaming to youtube? bot has been added as a mod, everything is checked on, alerts even work when i emulate it and it shows up on obs just fine too but when i am live, nothing seems to work. Is the bot being worked on so its not working for anyone? or does anyone have an answer? Any help would be really helpful. Thank you.
is one for yt
I accidentally was signed into the wrong YouTube account for stream elements anyway i can undo this?
Hey, i want to withdraw my money and i don't know what is IBAN becous i am poland i translat this and still nothing can someone help?
Hey, IBAN is a EU Number when used to receive currencies such as Euro from the EU into your bank account
But since you are asking a SEPay Question in a Non-SEPay Helpdesk, please contact StreamElements through the Contact Form for enquiries such as SEPay or Sponsorships https://streamelements.com/contact @west hollow
For privacy reasons, SEPay Enquiries cannot be discussed in Public Helpdesks
Ahh I also had the same question. I added a chat box to my overlay but none of the chat shows up.
Hello, I already installed streamelements on my computer but when I start OBS it appears like this:
Hey there, we have the issue that StreamElements bot does respond late or not at all to chatcommands. he also "collects" the subscribers and then mentions them in a spam of messages. Almost like he fell asleep 😄 Seems like it is the same problems with stream alerts. How can we fix this problem? Thank you in advance!
Correct, it is not available there at this time, unfortunately
when people sub me on youtube i dont see a message on activy feed
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed.
how can i setup to public then?
you don't your viewers need to
ohh
In regards to the bot not responding this is a known issue unfortunately no eta on a fix and if you mean that you are not getting sub alerts read my previous to Amsterdam020 above ^^^^
@strong surgedo you have any idea when would it expand? Not just for my country but others world wide
I don't have any ETA on that, sorry! We're constantly looking to improve the service, but there isn't a current plan in motion
@versed tangle ⤵️
If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.
How do I chnage my donation link?
@versed tangle ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
hiya! i know youtube subscriptions are set to private by default, so to make sure notifications worked on the overlay, i had a friend make their sub info public and subscribe to me to see if it would show up in SE... but it did not. Anything else I'm missing? I've modded SE in my channel too 🤔
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
Gotcha, that makes sense. Thank you for the information and your speedy reply! I really appreciate it 🙂
Does anyone know of a YouTube chat widget that allows the chat to flow from top to bottom?
hi just wondering if you need a capture card to use this for ps4 gameplay
when streaming on ps4
Hello! i would like to know if i can use the desktop goose on my livestream?
help me
i wanna get a banner
like this
and auto updating
anyone on rn?
i want hellp
If you mean a banner of that quality then fiver
I need a little help
How do i unmute emulations?
they dont appear on OBS either
Hey @cloud drift Check out Mercury by StreamElements https://mercury.streamelements.com/ for that Realtime Goal
Hey @twilit plover Re-check this box in the overlay editor
Hey @hybrid zephyr StreamElements is not the dev of Desktop Goose and therefor you have to ask them yourself.
Thanks
Hey @winter mist That can be done in one of the ways by using Custom Coding. Feel free to ask in #dev-chat
Hey @ember willow There is also the Playstation Remote Play where you can share your Playstation Display to your PC or Laptop and use Window Capture in OBS to stream it
i am from netherlands try to enable payments get this error: SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature.
Hey, provide your accountID and a staff will enable it for you.
@hazy harbor ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
5f7cb42a30121736e58e8938
Now wait for a Staff to enable it for you.
Hey @cloud drift For these banners that are designed, streamelements has a partnership with Fiverr where their Marketplace of Graphic Designers helps to make Assets for streams
You can also look in #art-marketplace where you can contact an artist for a commission
For questions about Mercury, there is a dedicated helpdesk #beta_mercury
well
can i atleast get an example how to add the subcount?
in that style?
with my pfp on that side
Hello, how do i uninstall streamelements from OBS
Hey, control panel -> programs -> find Streamelements SE.Live -> uninstall
Does anyone know how I could embed a YouTube playlist into an overlay?
Hey! I've connected my youtube channel to SE, but it shows my name as "SE-[7 numbers]". Is it possible to change this to my youtube name?
Hello! I am trying to link my YT and Twitch streamelement accounts so that I can update and transfer over my overlays, but am getting an error with a message that says the account has already been claimed. Is there someone that could help with this?
Is there an easier way to mess with the margins of where the text appears than typing in the numbers manually? Been having a hell of a time trying to get the text to fit exactly right into my alerts 😵💫
Hey @shadow kayak If your Name is like that then that means someone else registered your name to SE
Hey @broken tundra The only way that is possible is by copying the Playlist Link, add a Browser Source to OBS and pasting the Link in the URL Box and then you can crop the source by holding alt and dragging the side bars to fit it to your liking
SE has Media Request but YouTube themselves do NOT allow the use of Media Request on their site as it can violate Copyright Rules.
When I try going to streamelements.com/[channelname] it doesn't seem to exist. I'm brand new to SE, so not sure if that means it doesn't exist or if it can be hidden? Should I contact support about it?
If you want to have your Link updated to match your channel, feel free to contact Support via the Support Form https://streamelements.com/contact
Thanks 🙂
You are welcome
Hello
I need help whenever someone gets a chance
I have stream elements and I linked my YouTube account to it a few weeks ago maybe a month now. My problem is although I have streamed plenty of times since then my stream elements still say “you have no stream activity” I checked multiple dates/weeks and I’m sure I set everything up correctly. Any solution to this ?
Hi Folks, I have a question. I am just starting on YT but fairly experienced with Twitch. So I set up my commands (the ones I figured would work on YT) but none of them work. They are on, Must be something I'm missing.
YouTube is a real big difference from Twitch, wow, I didn't expect it to be so strange.
- i get this warning: SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature. also could my donation url get updated to my new username
- When my friends sub me on youtube it wont show up on activy feed
account id: 5f7cb42a30121736e58e8938
If you're referring to subs not showing up the on activy feed then > Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
they are currently ongoing issues with the StreamElements bot for youtube this is why your commands are not working the dev team are working on it but unfortunately now ETA on a fix
If you meet the requirements for SE.Pay a staff member will enable this for you [ If they haven't already ] for your url staff member will do this [ If they haven't already ] and as for your activy feed read my above message to MysteryHashira
how long does it take to get it enabled i have above 100 now
should be instantly as soon as a staff member enables it for you so hopefully soon 
gotcha also i tried to move my twitch tips to youtube was not working
i presume you mean your recent tips etc ?
correct all the past tips from 2020
Oh really? How long has it been going on? Should I just use an alternative?
It's been a while i can't really recommend an alternative as from my own testing doesn't
seem to be a isolated problem for only se so all i can recommend is play around with other bots and see what works for you for the time being
yeah you might want to talk to a staff member for that one In my experience SE doesn't have the best track record when it comes to Importing stuff 
Ohhh so its been like an ongoing thing>
?
that reply was not for you my guy 
lmao
Thank you for replying. I am referring to everything. No activity shows up, no subscriber count, no tips, no super chat, no members. Nothing. It’s as if I’m doing nothing. And also just to reply to what you said all the subscribers do not show private because I see them on other sites such as YouTube studio and stream labs. But I want to eventually unlock SE. pay and stream elements but I can’t because my progress is not being shown. None of the data is being shown at all
Hey @crisp sigil please wait patiently for a Staff Member to correctly answer you.
It seems you have missed some messages but you should receive an answer.
Thanks so much
It may be possible that YouTube broke something again in the API
Lol I don’t know what that means. But is there way there can be fixed ?
StreamElements is a customer for YouTube which means YouTube has to fix this
Ohhh I see
But kindly wait for a staff to answer you as I am not a staff myself
Alright thanks
yup figured that out shortly after! thank you!
Hello there. is there anyway to unlink my youtube account from StreamElements. It's not letting me build widgets for twitch and I am signed out
Hello.. I'm unable to see "Loyalty tab" in my side bar.
Any help ?
I have signed out of YouTube entirely, logged out and re logged into twitch, I've tried everything and Can't edit my Widgets for Twitch popups only youtube 😦
Having an issue where sometimes commands work and sometimes they just don't, already tried booting and re-inviting the bot, anything else I can do?
Hey @hardy jolt There is a known issue about the Chatbot which KeiZar and the Dev Team are working on right now. No ETA sadly
Thanks for letting me know 😄 Will it be announced anywhere when fixed?
Check the #270206314561404928 channel in the future
That's where issues gets posted
Hey there! A streamer I moderate for on twitch is trying to mod me in StreamElements for Youtube, but the link that was generated brings me to my own StreamElements homepage and tells me "roleplay. not allowed to perform this operation." Can someone let us know what we're doing wrong? Much appreciated!
Hi there! I was wondering if there was a quick way to export commands on my twitch profile to my youtube profile or if I have to manually copy past info over? Thanks!
Not able to. You have to manually copy em
Hi, my recent members don't show up in my Dashboard or as alerts.
I also am not seeing my sub count increase with the font end widget, but my aggregate data says I have an increase
Account ID
629e906869f6b2e3645ee54f
@wooden nova ⤵️
Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).
Have both do this
Thanks! Thats a huge shame. Hopefully thats something thats in the pipeline!
@naive roost ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
Thank you @daring seal @gusty gazelle ! 💜
Youtube dropping frames like crazy for my stream don't know if that's normal or not
Okay so my internet is fine just probably obs side since the new update is out
that's just all I'm thinking it is
but yeah just moved to youtube just today
i made a public alt account to test if my subs are not working its still not showing up on activy feed
Would we ever get custom bot for YouTube?
Youtube only displays this if the account's subs are public, if they're private the bot won't see them, you don't even see them. 🙂
Unless this is what you mean by public o-o
I have a brand account but when i added the brand account, it also added my personal account which doesnt have a youtube channel, can you please remove it?
Hey @worthy light For the staff to do that, they would need both Account ID's for both the accounts
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Hi, is there a widget or something which can help out to choose a giveaway winner on youtube live streams? Like a spinning wheel, or a command that could randomly choos someone from chat?
Hey @simple holly take a look at this widget. #widget-share message
Hey @quaint rain This is a helpdesk for YouTube Streaming. Feel free to ask for help in #735163387683668100
You'd have to speak with YouTube about that.
gah, sorry!
No problem, please be aware of where you are posting as it helps avoid confusion
Hi, I lost my chat from streamelement in OBS after updating the later one, is there a way to bring it back
@mighty quarry ⤵️
Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.
Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
gotcha thats weird
Hello, I've recently changed my Youtube Channel name but on SE it's still using the old name, and it's also using the old name for the tipping URL. Is there a way to change those, so that it matches with the new channel name?
Will do. Thank you for this! 😄
Stupid question... I do not see streamelements in my participants list which I assume needs to happen for it to work. I am normally a Twitch streamer so I know how SE works. I assume I need to mod it etc. I let the stream run for a bit, it never showed up. Is there some criteria to get the SE account part of the stream? The backend SE looks good, pop alerts are working.
@rigid gull ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
ugh. bullet 1 is the problem. If I do bullet 2 and 3, could I then test the bot on a private or unlisted stream?
Bot won't show up unless the stream is public and listed
ugh, ok thanks. Makes it hard to test but I guess it is what it is.
I keep getting this when I try to log in via OBS. I recently updated to OBS 28.0.1 and my SE version is 22.9.7.65. Windows 10 for OS
I can log in through the website itself using my youtube credentials fine
This is what I get when I hit 'next'
@magic tangle could you click the se.live versions in the menu and tell me which option you have chosen?
Okay. That answered that question as I was wondering where on watch you got it from.
Current version is 22.9.7.65. Sorry, the number before was StreamFX's latest version and got them mixed up
Hmm. When I try to log into Youtube, it opens the login screen in my browser instead of the mini-screen. Twitch, Facebook and Trovo all properly load in the mini-screen
Just tried logging into my Twitch account and was successfully able to
When I went live last night my Chat Overlay widget wasn't active. It was displaying text from when I was using the "Test" feature in the overlay settings.
I set up a test stream today and the chat overlay is working now.
I am streaming with OBS. Is there way I can ensure that the chat overlay will work in the future?
Have to be live with public stream unfortunately
does anyone here know how to configure the havit h2008d mic? I want to record some gameplay then post on youtube, but my voice always sound a bit loud or not understandable with this mic
Not much we can do here, this is a device that most of us never seen. You have to balance the sound that it does not go into red and keep the microphone close to you. You can find a lot of generic guides that explain how to set up microphones, that works with most microphones.
how bout hyperx zeus? its basically the same product rebranded
Bot is down? Not working on YouTube :( (commands)
@urban sable ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
It started working again, i had to take it out and put it back in the channel
Hi I'm looking to enable SE.Pay for Youtube. I have over 101 subscribers on Youtube but don't see the option. my account id is 631a7f77a9e0f49dae90ca8d
@lyric bronze ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
Hi! Ever since the OBS update, my se chat on OBS doesn't work. When I stream it still says, "start streaming to activate chat" and it glitches out the panel the whole time I stream. I reconnected my youtube account and made sure everything was updated. Not sure what else to do and would love some help. Thank you :)
hi there, im just wondering how to disconnect obs from my youtube. i connected my twitch to obs, and now when i click start streaming it just bring up go live with youtube dashboard. and i dont want to stream on youtube
Settings - stream - disconnect button under stream key. Then log into it via twitch
Is loyalty not an option on YouTube at this time?
Correct
I have a question about youtube alerts if anyone has a minute 🙂
A friend and I started streaming on YT recently and we noticed all notifications are very slow and often times don't even work. The same goes for chat commands. They only work about half the time. StreamElements is in the YT mod settings and the bot is in the chat, it's just very slow and sporadic. Any tips to make them work more consistently?
Bot is under repairs (they know about it)
As for alerts like subs and such, YouTube has slowed those down from what I read with recent changes. Not sure when things will be back to normal
Hi is there any reason why live chat still doesn't work for me in se.live - stream is public and appears in the default obs window just not the stream elements docks
Is there a way to convert an alert widget i use on twitch to be used on YouTube?
Hello I need help with something from the SE staff if you may dm me
Hello there, I am having issues with the bot in YouTube streaming
I cant seem to get any of the commands or timers, or anything to work at all?
I might be missing something though
It already is added as a moderator
@autumn leaf ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Oh okay, I did that, but the commands are not still working. They did once but now can't seem to get them back up again
I may have made a mistake...
I just upgraded my SE/OBS, and now I can't find things to enable myself to start streaming on YouTube.
Background: I usually stream on twitch, but wanted to try YouTube because it's pain trying to get discovered on Twitch. i enabled my YT account to stream over the weekend, and finally had a chance to try streaming there tonight, but when I opened SE/OBS, I got a "Upgrade now" pop up and did it. Then i started looking for where to put in my YT Stream Key, and can't find it anywhere! I did the Account Binding to allow SE/OBS to connect to my YT account, but it doesn't seem to be connecting.
Of course the link I find to a SE blog post on enabling YT Streaming is from 2018, so everything is all changed since then... HELP ME OBI-WAN! YOU'RE MY ONLY HOPE!
Hello, I am encountering an issue regarding StreamElements while streaming on YouTube via OBS Studio. In detail, I have set up few elements that are visible during a live stream. I have a sub count, sub alert, and a sub goal.
The problem is that StreamElements is not refreshing at all. I am receiving new subscribers during a stream, but every element stays the same. At first I thought that it takes some time to update the elements and show the sub alert box, but yesterday during the whole stream I did not get any alert or any element updated (I gained 10 subs over the stream). The sub alert worked only once and that was when I received a notification on my mobile phone as well. Other elements get updated very rarely and always show wrong info.
What may be the issue? I have connected SE to OBS, and also followed the guidelines to create a valid custom overlay.
I can't sign up I really don't feel like it anymore please support help
i mean in stream streamelements
I recently started a youtube channel and I'm using SE.LIVE with OBS and everything seems to be linked correctly but I am not receiving any alerts while streaming for subs and tips. I can even emulate the events in SE dashboard and they pop up fine. I was just curious if I may have missed something. Thanks.
SE.Pay says it's not available for my channel. I believe that I meet the criteria. How can I get this working?
@coral monolith ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
62c8d2cdab351e5c42eb0e27
same as Snibbor but also i can't access the SE live chat, it just says could not find live video on the youtube page. but when i go check youtube it's live lmao.
how do i see who i have given "roles" (for a lack of a better word) to?
(im not a staff member but i can help with that one lol) if you go to youtube studio, then go to settings in the bottom left, there will be a tab that says community, you should be able to see who you have given roles to (or not given roles to). also if there are other accounts associated with your youtube account you can manage those roles from the same section just instead of community you would go to permissions. (sorry for the long message) @quasi surge
cheers
the 2 different types of people xD
lol
I am also having the same problem.
I been working on getting alerts working in OBS Studio using SE. I have done everything step by step from the Stream Elements video and I just cant get it to work live on YouTube. Works just fine when I use the Emulate. Don't know if it matters but I'm broadcasting on a 2560x1440p60 and I have my OBS Studio on my second monitor 1920x1080p but all is connected to the same computer. Can anyone help? Thank You very much! Oh....and Chat Bot isnt working as well!
Hello, what can i do when someone use paypal chargeback? I can win this conflict?
@versed tangle When viewers, as in the people watching my stream, have THEIR subscriptions set to private?
Hmmmm ok......um that would mean everyone that has been on my stream has their subscriptions set to private.....that's awkward but makes sense
Where could we find that setting?
Thank You very much!! Ill see if that works. If not Ill be back....Thanks again!
On OBS, I am logged in on Twitch, but it wont let me log into my YouTube account, which is separate, so I cant refresh my YouTube Overlays
Hey there! I'm back. We're doing our first livestream and none of our commands are actually coming through. Everything is connected as it should be but I can't see anything and we can't figure it out. Suggestions?
@heavy imp ⤵️
If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:
Navigate to StreamElements menu, on top of OBS > Logout > Login
After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect
@versed tangle Hello again, Um I did check my playlist and subscriptions and both my sliders were turned on. I turned those off and had a few other of my viewers do the same and still don't work. Its crazy how it works fine when I click the Emulate but have someone subscribe and it don't work. I have had a ton of people help to fix this issue and nothing is working no matter what I do. Firewall isn't blocking it either. I checked that....Frustration has set in LMAO!
streamelement's bot doesn't receive commands sometimes on youtube :\
@versed tangle This is my 3rd day I have worked on this issue so maybe YouTube is taking 4 days not 4 hrs?🤣. Thanks again for your help
Heya. I just created a new overlay for the DonorDrive widget for an upcoming charity stream. However there is no sound.... I have set my usual sound effect, usual volume, and Emulated it. It plays fine on my other overlays. The tab is not muted, nor is OBS. Can't figure out why it wont play sound or TTS Help please
@silent abyss ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
@daring seal Thank You for your reply. I do understand everything you are saying but we have discovered that issue and it has been fixed but my alerts are still not working in Livestream. They work if I do it with that Emulate ONLY!
Any ideas? The TTS plays, but not the sounds.
Yo, is there a way to change your StreamElements username? This use to be my channel name but I have changed it since then... It is now KingOrdinary and I want it to change on streamelements so it also says KingOrdinary on my tip page and what not
Please open a ticket with your account id and both old and new name and we'll forward it to our devs
Were would I open a ticket at?
Nvm I figured it out
thank you!!
I sent in a ticket
Hi - I am testing a stream on Youtube and member alerts are not currently showing. Any help would be great!
(I also was part of the super team thing but had to leave discord and re-join 😮 )
Hej jest ktos z Polski i mogłby mi pomoc?
Just to clarify I am live streaming right now - Subscription alerts work, but not members
@kind current What platform are you streaming to? If YouTube what did you do to get the alerts to show in live stream please?
I just have an alert box set up
Me too.
hello can anybody help me? I have been trying to add a bot to youtube chat for several days, logged in to my account, added a bot as a moderator, also downloaded the app on obs and then nothing, the bot is not visible, any command does not respond
I have done everything step by step, this is the 4th day I been working on this, 2 nights up and down all night and my alerts will not show in live stream unless I use that EMULATE BUTTON!....
Frustration has never been so flipping aggravating!!! $ flipping days and nobody has any clue how to fix my issue....hours and hours and hours of searching on google reading thousands of posts hours of watching videos and still have no fix!
this is a ongoing issue only thing i can recommend to try is go to https://myaccount.google.com/permissions Look for StreamElements
and "Remove Access"
than logout and log back in on https://streamelements.com/ Last step is "Part and Join" 
@dim inlet Is that message for me? You want me to do that?
no I'm just about to get you 
OK? Cause that is one thing I havent done yet? HHmmm...
I'm guessing subs alerts and not showing up in your activity feed too?
Correct
that's a whole different issue to what you're having
i do this now and wasnt work ;/
Ok?
ok then well Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
I can wait. Help @left pivot first...
This is why your subs not showing ^^^
Hi,
I am unable to use stream elements chat commands in my youtube
can anyone please help me ?
oh now its work! thanks bro ❤️
happy to have a quick call
@dim inlet Correct we fixed that yesterday. Both of my sliders were turned on. I turned those off and 4 of my viewers also turned tgose off. They unsubscribed then re subscribed and didnt work.
this is a ongoing issue only thing i can recommend to try is go to https://myaccount.google.com/permissions Look for StreamElements
and "Remove Access"
than logout and log back in on https://streamelements.com/ Last step is "Part and Join" 
sure, let me try
🙂
thanks man
about to test before going ahead with Part and join
Heres the kicker....StreamLabs is giving me the exact same problem. Alerts work if I use the test button but does not work if someone subscribes.
two reasons why that probably didn't work :1 se doesn't count resubs the likely cause or :2 they new subs and not private then due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
this is more the YouTube API issue
I think I may need to do Part and Join @dim inlet
Correct. Yes it could take 4 hrs. We also discovered that yesterday but Im on my 4th day. 4 hrs came and gone long time ago...LMAO
Trust me I use both se and sl 
oof 4th day 
That's definitely a YouTube API issue then
I have spent hrs and hrs and hrs on this issue. Thousands of Google searches hrs of reading hrs and hrs and hrs of watching video's and everything Im told to try isnt working.
Frustration.......is at a all time high.
totally understandable YouTube definitely needs to do better for us
Emulate works just like a dream......ONLY!!
unfortunately that's the only temporary fix I'm aware of sorry i couldn't be more of a help and unfortunately doesn't look like she se plan to fix the bot any time soon 
really ?? 😦
Ya thats the other issue. ChatBot doesnt work either.
yep and I'm not going to be the kind of guy to tell you waste your time try something you already have 
Let me ask you this......Does StreamElements need to be allowed by firewall? Is that a must have or not need to worry bout that?
apart from my recommendation above there's not a lot more you can do
Ok. Cause I did add that in the firewall yesterday but still doesnt work....
shouldn't do as it's a web-based bot
@dim inlet Thank You for your help and time
Right. Thats what I thought yesterday but I did add it anyway.
no problem since i used the bot myself i get how frustrating it can be let's just say i've been very publicly spoken about the bot issues 
So members don't come through on the streamelements activity page after parting channel, removing stream elements access etc.
Things that work: Subscribers on the Activity feed, Subscriber alerts, youtube chat on stream
Can confirm that superchat alert also works, just not members ;S
Is this actually streamelements? It seems really fishy and appears to be scammy… I submitted a withdrawal request through streamelements and all my banking info has already been entered on se pay and merch in the revenue tab. attaching a picture of an email I received
That would be for merch as SE.Pay is via another bit.
For merch? So I actually did a withdrawal a week prior for merch and the moneys already hit my account, which makes me think this is in fact a scam email… thoughts?
I assure you this isn't one but you're more than welcome to fill out the form here.
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Thanks
Hi there, I'm having a problem with the chatbox on OBS: I once logged into the chat with my private YouTube account rather than my official one, and now I can't undo it. I have to switch back to my official account, otherwise I can't post on my own chat as the host of the channel.
Does anyone know how to switch back? (FYI: on youtube my official account is a brand account of my private account)
@keen berry ⤵️
If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:
Navigate to StreamElements menu, on top of OBS > Logout > Login
After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect
No, that's not it
Try the steps that are in that post
Hi guys, I am in the command section and looking to assign custom commands to roles. It looks like even on the YouTube side of SE they are still using legacy Twitch roles. Do these map to YT roles. Like I would love to assign chat commands for members.
Actually, I'm not sure what a Regular, VIP are on YouTube. Does anyone know what they roles mean and if I add people to them in SE somewhere? I dont have the user mgmt tab like on the Twitch side.
My total YT subscriber count is wrong. I have tried resetting session. Didn't help
I'm unable to reconnect to youtube. Instead of opening the login in the OBS mini-browser it's opening up in my regular browser and gives me a "something went wrong" error when I try to log in from there. All of the other login prompts open in the mini-browser and I was able to log into Twitch using it just fine
This has only been broken since the OBS 28 update
I've setup youtube sub alert and sub counter for a buddy and the counter is wrong just like @crimson elk is saying and alerts is random if they go through
I've setup my tipping page for Twitch using streamelements, but I also created a tipping page for YouTube through streamelements is there a way to delete my Twitch tipping page since I no longer stream there?
I don't think so, you can unlink your paypal and that might do it.
I'm thinking if I delete both my account and redo it maybe that would do it
When price wheel for YouTube?
@granite lotus ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
my Subscriber alert not work plz help me
I use custom widget for my youtube chat, but it's not show any chat. Can someone know how to fix this problem?
@north parcel ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Was the stream public and listed? The chat widget will only work if those two conditions are met
yes but it's not show.
@cinder marsh ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
I have on my account a twitch and a youtube channel how to swich between them like if i want to stream On twitch but my account was on youtube how to stream on twitch
👆same question…
@crimson lotus ⤵️
If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:
Navigate to StreamElements menu, on top of OBS > Logout > Login
After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect
Hello, I'm trying to add my YouTube channel to stream for the first time to my existing Twitch account. I keep getting a "Something went wrong. Please try again later." but I wonder if I'm missing something instead. Any ideas? 🙂
I'm not using SE Live, I'm using the website if that helps.
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
Fixed, thanks!
So I have an issue at the moment. I have several waiting rooms set up at the moment but no matter what I do the chat widget for stream elements is only showing the chat for one of the waiting rooms, regardless of whatever stream/waiting room I plan to use. Is there a way to fix this issue and readjust the waiting room I want Stream Elements to draw from?
I should mention to my issue that this is happening BEFORE I connect OBS to a stream. It just passively connects to one of my waiting rooms and doesn't change even when I connect OBS to a stream.
Another thing I did was delete the waiting rooms causing the problem and that fixed it but the moment I remake them it auto switches back to that stream. As if the last made waiting room is automatically was SE Live reads from.
Hello i am having issues with SE and YouTube. I connected my YT to SE everything works besides My activity tab. Yesterday i went live and had few donations and members join, but Activity tab remained empty pls help.
I tried connecting to activity feed using custom browser docks and its asking me to connect to Twitch account and I don't want twitch. i need YT I do have streamelements for twitch as well maybe that's the issue.
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design. . If the donations were sent via Paypal, there can be a delay as well
@midnight coral ⤵️
If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
heyo, trying to set up a tipping page through YouTube integration and I'm getting a long URL with extra numbers ie. se/username-####/tip. The twitch side is just my username in the URL. Is there a way to migrate the cleaner twitch URL to the YouTube side?
You can only have one url per account. you can't merge them, so if two accounts exist with the same name, one will have the numbers after it. we can change which account has the numbers
ok perfect, 2 follow-up questions:
- if I remove the twitch account, will the YouTube account URL update to one without the numbers, or does it need to be changed manually on your end?
- if I change the URLs, will the YouTube activity feed update to reflect tips through that URL?
The URL Needs to be changed manually by us. You will need to create a ticket for us to do that.
The Activity feed will show any data for that url AFTER the update, not before.
excellent thank you so much
hey everyone im Lazydino or Raf and im an beginner streamer and looking for help with using stream elements dm me if you can hop in a call!
@ember gust ⤵️
Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview
I need help
@hoary dragon ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
i need help because the "global audio devices thing desktop audio is not working for me and only says disabled. Im on mac
hello??
I need help
@hoary dragon ⤵️
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
but could someone help me
I just need someone to VC me and help me work out this one kink i have
hello i would like to get some help from someone that knows about overlays i can call if youd like
@ember gust ⤵️
Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview
https://support.streamelements.com/en/articles/35-overlays-gallery-and-my-overlays <- there's also this guide
i dont need this
do i need to put an exclamation mark myself or no bc i already see one there im not sure if i have to put one on my own
can i get help
You don't need to put one in that field.
ty kind sir
how do i activate my overlays @gusty gazelle ?
im live rn and the overlay it does nothing idk
could you help me sir
@ember gust ⤵️
Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.
@ember gust ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
Hi everyone, I just recently after the update of latest OBS lost the chat box from streamelement (which mean) it’s showing the box but it’s not showing any chat just a laggy screen! Also the feed of my latest subscribers is not active too, again I mean it not updating !!! And sometimes it’s not showing at all! Can someone help, please???
I am having a similar issue. I can't get stream elements bot to show up in my youtube chat either (it is an approved mod in my setttings. i did copy and paste the link). Commands and timers don't work. has anyone else had this issue on youtube
try this https://myaccount.google.com/permissions Look for StreamElements
and "Remove Access"
than logout and log back in on https://streamelements.com/
Last step is "Part and Join" 
Anyone having issues with the activity feed not showing new subscribers, etc?
I need help with obs. my Display is 1920x1080, Anyway i can output 1920x1080? Because i need it to my my overlay.
Can anybody @here help me?
@eager lily
Anybody here?
@sick wigeon ):
Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.
Hey, not sure if anyone has a solution to this, but for some reason my StreamElements isn't announcing everyone who subs. Does it only announce if the user has subscriptions public?
Hello, I came here after watching the "COMPLETE Setup Tutorial for StreamElements | 2022 Beginner’s Guide" video from the StreamElements Youtube Channel.
I've done what was required to set up the chat bot, but I cannot for the life of me get it to work. Sometimes the bot will join chat, sometimes it won't, and when it does the commands usually don't work, nor do the timers. I'm hoping someone can help me with suggestions to get it working, because I've tried everything I can think of.
background info: I stream on YouTube using StreamLabs OBS. The only piece I'm trying to get working is the chat bot. Not worried about tipping or alerts atm. The dashboard itself is also always blank, so maybe that has something to do with it?
Thanks for any/all help/suggestions
I am having this issue as well. Did you get a resolution?
Negative. I would imagine it has something to do with YouTube updates with the chat window to work with obs 28 maybe? BOT is dead reconnecting is did nothing.
Any insight from @eager lily ?
@buoyant swan ⤵️
Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.
my bad. I thought that meant not to ping specific people
@buoyant swan ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Thanks, but I have done all this
There are some known issues with the bot. the only other thing I can recommend is the following:
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
Thanks, I'll give it a shot. Are these known issues listed somewhere? I never saw anything about it in my google searching, the SE articles I found on the bot, or when watching the SE tutorial videos on YouTube
Bot is dead for me since July, posted back then with no resolution. Using a replacement right now. Chat box - same issue on OBS 28. Btw hello to fellow D2 creator 😉
Man, that's disappointing to hear
Hi so i have this problem where im getting a white screen when trying to open the dashboard as a bot supervisor for a channel im moderating for
Owner of the account needs to log out and log back into stream elements
I assume you did add Nightbot as mod on a channel and joined him through dashboard? Also they work only when stream is scheduled/live and public
i need help streamelements activity feed not showing half of my deta
anyone help me
anyone help
Yup but ill try it again @leaden thistle
@gusty gazelle help plz
heya, chatbot doesn't seem to be working on my YT channel. It has worked fine previously, and was working on my twitch channel this week, but does not respond to commands, or post alerts etc any ideas how to fix this?
I read that it's a month or more and it's not working for everyone (I have the same issue) but the staff is working at it. Unfortunately we have no idea when they will fix the issue, so someone in chat adviced to use substitutes like NightBot for now
Hi
could anyone please help me with stream elements ?
I am unable to receive notifications
when someone subscribes to my channel
happy to have a call if required
If you are using YouTube there is a possibilty that your suscribers has their suscriptions hidden and that's why it doesn't popups in SE
Is there a way in my streamelemetns overlay to move the text that says person has tipped since I want to center it onto my alert
i have twitch connect to stream elements and im trying to also connect youtube can someone help
nvm i got it
We have the SE bot randomly stop responding to chat commands for 15+ minutes. During that time, it keeps posting periodic messages, but doesn't respond even to !ping.
@leaden thistle when you me turned stream has to be live does an unlisted live stream count or actually fully live cuz maybe that was my problem I was live but unlisted (not private)
Hello! I am trying to merge my twitch and youtube accounts into one profile. I accidentally logged onto my youtube account on streamelements and now It says it's already claimed on my twitch log in profile on streamelements
@robust helm ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
@ebon relic it has to be public, here is a quote "For YouTube: Nightbot for YouTube will only join your channel when you are live and your stream is public. This is currently due to rate limits on YouTube's API." For me they never work even when stream is scheduled and public, but not live yet.
ah i figured unlisted would count as well guess im dumb lol
@ebon relic ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
what is difference between top chat and live chat lma
Anyone know how to crop an alertbox in the overlay section of Streamelements because Shift Alt doesn't seem to work
Live Chat is everything. Top chat filters some stuff out, like if 1 person sends 6 chats in quick succession, it may hide some
obs is saying im live but its not going live help @eager lily
doesnt bring up the option also to change my title and description aswell
im able to call though discord aswell
Does anyone have an automated way of pulling a .txt file of their members list? Trying to show a rolling list of members in OBS and the streamelements widget only shows up to 25
no one here to help me
wow
plz help anyone
hey my alert box is not working for memberships on youtube, there is no alerts and when i login to the app on browser it isn't showing my members? it says zero so it isn't syncing? testing worked fine
Hey there! Having troubles with DonorDrive anonymous pop-ups not showing up on StreamElements
will anyone help or no
like for god sake help
@gilded orchid
@static jewel
@last mica
@tropic atlas
@forest plank ⤵️
Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.
@forest plank ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
there's anyway to avoid the massive loss of quality after uploading a gameplay video to youtube?
here's what my video look like:
and how it looks like on youtube
@forest plank Please share any issues you're having here and we'll do our best to assist. provide as much info as possible so we can pinpoint the issue
i need help streamelements activity feed not showing half of my data
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=
@forest plank ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Including donations subs everything
Hello right ive swtich too streameklements and figure out how to connect my twitch and yotube account together right now im not sure how to approach youtube commands because I've trying out resttreams and the follwing steps to add youtube im guessing i have to add a new store systems or redo it
5e023145378148e181755af0 here u go @gusty gazelle
https://streamelements.com/dashboard/account/channels <- add you account here. If you get "already taken" follow these steps
@tacit vector ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
@forest plank ⤵️
Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).
What is missing? Activity feed is showing data from less than 4 hours ago...
can i screenshare and show u
You can post screenshots
screenshare is easy as alot is missing
You can take a video and share. WE don't do voice calls. Apologies for the inconvenience this may cause
there together im sure if the twitch overlays and commands work on twithc or do I have reset them?
Nothing we can do to recover that data. If you adjusted your privacy settings, this is probably why it's gone.
You can duplicate them over to the YT channel. Goto the streaming tools tab > My Overlays > Click the three dots > Duplicate
I never changed my channel privacy settings
Okay, Unfortuantely, there is no way to recover that data.
I was streaming next day i sew everything is gone
Its fault at your end and should be fixed
There is no way to recover the prior events in the activity feed. Nothing we can do
thats fuped u are trying to tell me something happened from ur side and u cannot fix it wow
how can i copy my alerts from twitch to the youtube and trovo versions of streamelements? thinking of restreaming
From your primary dashboard, click on the top right and go to settings > click add account for YT / Trovo
Once they’re added you can duplicate between platforms. Note some functionality doesn’t transfer platforms
@stoic nest ⤵️
To duplicate or copy your widget to a new or existing overlay, select the widget and use the Duplicate button. https://imgur.com/a/Ng4uhRU
Kind of same principle but you do it from the overlays gallery instead @stoic nest
@stoic nest I found a link for it if you want me to send you to see a visible perspectivet took me a while lol now need to figure out the chat bot issue
Hey so I'm having trouble getting Stream elements to work with xSplit. I have the chat box and subs and stuff setup on the website, then I see the elements on my preview and the test events work, but for some reason it doesn't seem to update chat or subs live on my stream when people chat / sub on youtube
@frigid oracle ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
I can not start my youtube stream on OBS
@mossy radish ⤵️
If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:
Navigate to StreamElements menu, on top of OBS > Logout > Login
After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect
Hi all, thanks for your help!
Can anyone confirm for me if SE recognises "Super Chats" & "Super Sticker" donations during a stream? As in, it's added to the tipping dashboard?
Cheers!
did a 12hr stream yesterday and non of my timers fired off at all. anyone else have an issue with bot timers or notifications not working?
also I need to contact someone about SE Pay for my youtube channel
hello guys I have a problem with the alerts and text to speech in my youtube stream they don't come out but if I do the test if it works what can be the solution thanks in advance
does anyone know if a tip through mercury will register and activate the streamelements tip alert?
Hi, I open up OBS Studio and SE.Live pops up with the options to connect with Twitch, YouTube, FaceBook, and Trovo. Iv tried both twitch and YouTube. It then asks me to select my email. As soon as I click my email an OBS.StreamElements welcome/login page pops up and its just a black unloadable screen
Not sure if this should go here or elsewhere. I have my YT connected to StreamElements, and added my Twitch. Is it possible to copy my overlays from my YT account on StreamElements to my Twitch?
Yes you can. Duplicate it then select where and select twitch
Hello, please tell me what to do if obs happens that it does not capture some games? steam
depends on the game, try running the game as admin this usually works
Hello, i am having trouble with loyalty settings the website is not showing loyalty option. Is it removed?
@blissful peak ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Loyalty is only for twitch, not YT 🙂
Oh okay thanks
Perfect, thank you.
I recently moved to SE and the chat bot has not worked. I had a 5 hour stream today that saw two timed messages come through (should have been more) and none of the commands would work, despite it saying that SE bot was in the chat. I have tried the above mentioned troubleshooting methods to no avail. Are other people still having chat issues and is there any way to solve this?
Thanks a lot! please tell me why it works like this?
Hello, if I close my streamelements account (where overlays/website are located) Will that also close my Mercury account? Or are they separate? I want to update my account as it still uses my old display names and has mixer (just looking to clean everything up the quickest way possible)
If I could get some help at some point with why my timers are not working that would be awesome
@agile grotto @runic stag to my knowledge, the chat bot is still broken
Rip
@buoyant swan Thank you. Yet SE did not acknowledge this in response to a tweet of mine. Just wanted an ETA of when it is back up and running and Greyson just gave generic troubleshooting
Chat bot does function. There are steps you can do to get it to function but there are some known bugs. In the response I sent the first steps.
Beyond that you can try the following to get the bot to work:
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
With a character limit in a tweet it can be difficult to explain the full scope of a situation
I have tried these, as mentioned in my first post in here. My main concern was that multiple people are reporting issues and that the bot is down or broken. I just want clarification from SE if that is the case or not. If so, what the ETA is for it to be back up and running.
As these additional troubleshooting methods are unsuccessful, what are the next steps to get this resolved?
100% appreciate that with the character limit!
https://support.streamelements.com/en/articles/53-creating-a-custom-bot-name-with-se-live
Hi,
hopped in for some help
I am trying to change the SE bot name for streaming on YouTube.
but couldn't find this option latest version of OBS
"'APPLYING THE NEW NAME
Inside OBS, navigate to the top menu > StreamElements > Activity feed
Click the Menu on the top left, and go to 'Stream Settings'
Scroll down to a menu titled ‘Custom bot name’ ''
where top left to go to stream settings
Thank you
Not possible for YouTube.
Alright, Thanks so much for looking 🙂
heya, is Chatbot modules is exclusive to Twitch ?
If you don't see it under modules I'd say "yes".
I see it but the options are kind of Twitch fashion
I'd say that's merely an oopsie on us.
And to my knowledge unfortunately {user} doesn't work for youtube ATM >.<
I understand now, so will keep it off for now and move to spam filters
this seems to be the last thing I need some info about
does the stream needs to be publicly live in order to work chat overlay
I tried using two youtube accounts to chat, but texts don't appear on screen inside OBS or Youtube vid
It does yes
okay, I'll see how it looks when I do public stream
you have been great help 🙂
I have tried methods again multiple times just to cover all the bases, is there anyone in support that can contact me to try and resolve? I'd prefer to use SE but obviously can't if it won't work.
I have an issue my recent members and subscriber count is not updating properly although it is fine on youtube. what should i do?
I'm all setup on twitch, now trying to setup youtube on SE. unfortunately i can't find a way to import my overlays from twitch integration to youtube. any ideas?
Streamlabs has it so you can see the activity feed for both youtube and twitch. So if someone subs on youtube or follows on twitch you can see both. Is there a way to set that up on streamelements?
There is not.
my youtube mutliple outlet does not work anymore and I really depend on that why did it stop after the update's?
YT Gift alert's not working for me. I have both, community gift and gift set up, working fine on sandbox but it's till not showing up on stream. Can anyone help?
the gift events are also not showing up on activity feed.
ooops had my button on the wrong setting. Got up and running.
Does anyone know how i can either add my youtube account or remove my twitch and login with my youtube? so that i can have access to the activity feed for youtube?
Hey, I think I've made an oopsie and logged into both Twitch and YouTube separately via SE, so I'm now unable to link both of my accounts. Is there an easy fix to this or will I need to submit some form of ticket? Thanks 🙂
@open rock ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
DM'd you!
@burnt depot ⤵️
StreamElements menu, on top of OBS > Logout > Login
@tardy cloudty!
this is perhaps a dumb question...thinking of switching to youtube soon...can I still do sponsorships on youtube if I'm doing them on twitch atm?
currently, sponsorships are only available on Twitch and require that you stream on Twitch
my obs is tripping i start streaming on youtube and it starts one on twitch and then it says i cant access my dashboard for youtube could any one lend a hand
is there a way to add command sound effects like twitch?
@slow tide ⤵️
If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:
Navigate to StreamElements menu, on top of OBS > Logout > Login
After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect
@fossil mirage ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
Thanks for the further response mate... Are these "known bugs" able to be resolved in any other way?
Is there a way to import my twitch overlays to the YouTube side? Found an OLD article on it from your blog but the features just aren't showing up
@shut pewter ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
@agile grotto ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
6320488fb83cf324bae761e7
I only have a JWT token for the twitch channel.
@shut pewter ⤵️
You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
You'll need to log into each account to get it
That worked thank you
Was hoping someone could help me. Im trying to update stream elements tipping link to have my new name but it goes by the old one I logged in with. How would I go and update this?
@cold gulch ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Include your account ID, Old name, and new name
@cold gulch ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Hey! Is it possible to add commands to yt? I have added them within the commands page but they aren't working when typing in chat.
@steady ruin ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Done but still no luck with the commands coming through:(
why isn't media share enabled in my settings?
I connected with my YouTube channel
Not available on Youtube at this time
But can't I just use a twitch channel to create the link and then use that link on my youtube live?
Sure, i mean, that might work
but users won't be able to request using your chat in YT, only via tip
that's fine
also, it says I need the MediaShare widget but I don't see it anywhere under Overlays > Widgets
If you're logged in to your YT account, it won't populate. Make sure you're making a new overlay on your twitch page
I'm logged into my twitch account
Wrong spot
Create new overlay, click the blue plus button, engagement, media request
After that you'll need to have a browser page open that is logged in to your Twitch StreamElements account and has the Media Request page open. This will allow it to activate and function
Why is does it keep muting itself?
YT Gift alert's not working for me. I have both, community gift and gift set up, working fine on sandbox but it's till not showing up on stream. Can anyone help?
the gift events are also not showing up on activity feed.
@gusty gazelle can you help?
Hey, can anyone help me when I try to log into my YouTube channel in stream elements it doesn't log in i tried several times @thorn wedge
@small quest @toxic rock ⤵️
Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.
Then what should I do
Hello Se could anyone link me the html, Css codes page please so i can move all my widgets to youtube
So its 4 years later and you still cant sign in with YT on SE whens the fix coming
perhaps we ditch using the YT feature all together
Hello, can someone help me with some information? how can I make alerts for likes from a live on YouTube? I do not really understand.
when i added my donation history from twitch to youtube its not showing up on leaderboard how to solve this?
@steady ruin I've had this issue as well
The timers work
But the !commands don't work
Hey, is there anyway to update my SE links (donation, merch, etc.) on the YouTube side? I recently went through a rebrand and would like them to be updated to SE/AvaddovYT. I think this has to be done via server-side.
Hello dear StreamElements team, Can you please change my donation link from EyPotti to Feedhelm? Thank you very much in advance.
Hi! im having trouble getting my chatbot to work or show up in my chat. can anyone help? 🙂
When using the link in the activity feed to add my YT activity, my twitch activity appears with no option to swap. Help plz??
@warped ermine ⤵️
StreamElements menu, on top of OBS > Logout > Login
Hello. I am having an issue since i switched to studio 28. When i am in game the obs studio window freezes. Sound indicators , time indicators, chancging scenes don't appear (it is still working but i can't see it). I did a fresh install of obs studio and it works fine. It stopped working when i added the elements plugin. Any ideas?
Hi, the import from other channel option seems to be missing on the website. Is there a way to import alerts from twitch to youtube without this rather than rebuild?
If you have them merged you can duplicate them across.
ah snap figured it out. thanks!!!
My accounts were merged prior to this it seems, however I do not have an option to import overlays from my twitch end to my youtube.
I may have asked my question in the wrong area. I apologize if so. My question was, can you use Stream Elements Chat commands streaming on YouTube. I feel like I did what I needed to do to connect it together.
If you've gone through the steps to set it up and it still doesn't work, they have some known bugs causing it to not work.
@glad monolith ⤵️
If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
- I connected the YT account
- I added stream elements to YT moderators
- Created a dummy alert and got nothing.
My subscription alert works. I know that is kinda different.
Thanks 🙏
Are you trying to merge accounts? Or are you looking for source?
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
Likes are not something that i believe you can display as an alert. You can ask in #dev-chat but i don't believe it is possible.
@hazy harbor ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
Did you export the information to a csv file and then import it to your Youtube page?
@pale wave ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Provide the account ID, the new name and the old name. Also If you wish to update the merch URL, we have to nuke the store. If you're okay with that, let us know in the ticket.
@heady rapids ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
Streaming tools > My Overlays > Click the three dots on the overlay > duplicate overlay
You will have to do this for each overlay you wish to transfer
@mystic light ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
@mystic light ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Apparently there was a new update right now on studio that fixed it.
yes i did but it wont show up on leaderboard
@hazy harbor ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Twitch: 5ffe520aab45ded87810ed9b | YT: 5f7cb42a30121736e58e8938
What leaderboard are you referring to?
tipping leaderboard days month and year
on youtube?
I'm not familiar with that leaderboard and i don't believe that is tracked through our data.
can you send a screenshot of what you're referring to?
@daring seal @gusty gazelle Thank you very much. That helps. Ill test it out and let you guys know what results I get.
I can not link my youtube to my twitch setting I keep getting an alert that it was claimed already
@red charm ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
@chilly cypress This one. 🙂
My YouTube Bot Timers work, but the commands do not
Account ID: 632ce6fd89f9285476489518
I have this problem as well. Can anyone shed some light @chilly cypress
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
- part and rejoin the bot
Hola, soy nueva, agluien me podria ayudar a editar el nombre de propietario de mi cuenta?.. porque en el boton de donciones aparece y crea confusion
@white bane ⤵️
Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech
I'm trying to setup my Youtube channel bot and I followed the steps above several times and it looks like I cannot get the commands to work. When I look in the chat "participant" list, StreamElements isn't in there. Any ideas? I failed to read the literal first message that says "The bot will only join your chat while you're live." Im a big dummy
Hello, can someone please help me understand why there is no stream data on my StreamElements dashboard for YouTube? I’ve streamed multiple times in the past 3 months and nothing has appeared. Plus the bot never joins my chat when I’m live either.
Same, I tried to get my bot to work, did the instructions as told and STILL I can't get the bot to do the commands.
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
- Part and Rejoin the bot
Yup, I did exactly this and it still didn't work.
And for some reason I cannot for the life of me merge my 2 YT and twitch accounts.
Oh my main YT/Twitch yeah but not the YT account I use for streaming.
Oh hold up! I think its because the test stream I'm doing is set to private.
@tranquil rose ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
@tranquil rose ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
It doesn’t work. There is still no stream data on my dashboard
Yeah hopefully with the merge with my main YT account and my Twitch I'll be able to link it with my 2nd YT account and get the bot to work.
Hello! I'm trying to link my twitch and youtube accounts to be able to duplicate the overlays but I'm getting that "already claimed" error
Had the same issue too, you gotta email them to merge your accounts.
curious question - custom chatbot commands for doing a !shoutout @ username - is it possible to dynamically pull the user's channel link from the ${1} variable somehow? been googling for hours, haven't been able to find anything
oh okie, thank you!
@novel inlet nope. There's no real way to do that unfortunately.
bummer, thanks tho!
Yeah I got 2 YT accounts plus a twitch account, I got to get em merged so they stop messing with the YT account I wanna use for the chatbot
aww glad you got it! I've just sent the message by the website
Yeah probably gonna have to wait till tomorrow to see if I can get it all sorted out
Is it possible to link YouTube with Stream Elements if your Twitch is already linked? And if so. How would I be able to switch between the two?
Click your profile picture in the top right and then click logout. Then when you log in again, select Twitch instead of YouTube.
Ahhhh so I do that after I connect the second platform account to S.E.?
What do you mean by connect?
If you merged your accounts, you can switch here https://streamelements.com/dashboard/account/channels
Hi guys, I have problem with using custom widgets chat box.
I've done exactly like the tutorial, the testing debug is fine. But it seems not receive chat from my live stream
I've tried the solution on streamelements but it doesn't work..
Link: https://getonstream.com/how-to-fix-streamelements-alert-box-not-working/
Do you have any idea?
How do I edit my social links on my overlay
Not sure where to post this, I was trying to setup SE for my youtube channel not realizing i could just do it through my main account and now I can't add my youtube to my main account. Anyway to change this?
nevermind, figured it out!
hey creators! we’re aware that some of you may be having issues with livestreaming right now
you should be good to go if you make a new livestream, but we’re currently working on a permanent fix & will keep you posted ❤️🩹
follow along for updates here ➡️https://t.co/mtuHYksBA6
if anyone is having issues ^^^
why is my page showing up as random identifier? so then the tip button looks like "Pay SE"
which will be confusing for viewers
Hello, im having trouble integrating the chatbot with my youtube channel. help, please.
following
what did you do?
Huh
source code importing dose not change anything
Twitch labels are automatically converted into YouTube labels (Cheers(TW)= Super Chats(YT), Followers(TW)=Subscribers(YT), Subscribers(TW)=Sponsers(YT)), however, you might want to edit the label texts.
the issue im having if i add these to the code of my widgets they break
Any way to combine alerts from multiple platforms into 1 source? Like twitch follows/raids and trovo into a youtube source, so all follows from all platforms show in one single source?
Not possible
@leaden thistle