#helpdesk-youtube

1 messages · Page 2 of 1

versed tangle
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You are welcome

balmy latch
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Thanks I was able to test it but we shall see tonight.

honest oyster
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hello, a question that requires me to ask for good transmission elements so that it gives me the sponsorship option? I stream on youtube and I have an average of 70+

elder garden
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Hey folks, when I recieve gifted memberships. lets say 5 or 10, the alerts play out as 5 or 10 memberships one by one which is quite jarring

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Is there a way to remedy this?

grizzled creek
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Custom commands for youtube??

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Like adding discord or something how to do it??

dim inlet
silk quail
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help

grizzled creek
dim inlet
atomic cairn
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ive had about 7 donations (totaling over $200), reversed and refunded to the donator without my consent. Ive spoken to paypal customer service and was advised to reach out to you guys because they had no idea how it would have happened. can anyone here assist me with that? thank you

versed tangle
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Hey @atomic cairn StreamElements only uses PayPal's Services that powers Donations. PayPal is known for not having effective chargeback protection and thus Streamers are using StreamElements' SEPay Method to avoid getting attacked by chargebacks.

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For more information on SEPay, refer to this message

daring sealBOT
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SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

atomic cairn
versed tangle
atomic cairn
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i have over 100k and dont see an option to activate it

versed tangle
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Where are you located?

atomic cairn
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USA

versed tangle
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Then this must be manually activated by a staff. Feel free to leave your Username (no links) and a staff will go ahead and activate for you.

atomic cairn
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what username?

versed tangle
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YouTube Channel Username

atomic cairn
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DIsfunktionalTV

versed tangle
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Awesome! Now all you have to do is wait for a staff member to activate it for you.

atomic cairn
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thank you, whats the turn around time? will i get an alert?

near stag
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It is enabled now.

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Please check your tipping settings 🙂

atomic cairn
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damn that was fast thank you ill check now

versed tangle
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Any updates on the chatbot?

dire blaze
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Hi For some reason the StreamElements essentially duplicated itself when I updated it

daring sealBOT
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@dire blaze ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

main girder
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Is there a list of command variables for StreamElements on Youtube? When i am signed in as an Editor for SE youtube, it says the same command variables as for twitch, but they don't seem to work.

iron falcon
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I'm having trouble with the streamelements with the chat in obs with the live you can restore it to me

atomic cairn
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For SE.Pay is a Company Registration Number  same as an EIN?

old elbow
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Can someone please help me the duplicate SE Solution of installing OBS over it doesn’t work. It says there’s already a version there. Should I uninstall and reinstall it? That’s all I’m asking option of installation is not helping. Nobody saying anything.

iron falcon
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Can someone tell me why the streamelements does not recognize me, the youtube channel to watch says that I have no statistics or subscribers and I have

iron falcon
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can you remove the streamelements from my channel is that the channel does not recognize me well

brittle rivet
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After downloading SE live i cant log in through youtube it just comes to a blank screen after i press authorize

cerulean sluice
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i want to link my twitch and youtube but it says channel already claimed

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how can i link ?

daring sealBOT
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@cerulean sluice ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

daring sealBOT
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You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

plush helm
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Is there a fix for the activity feed yet?

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I use a Twitch Scene Collection and a YouTube Scene Collection and my YouTube Feed is always my Twitch Feed

hazy mantle
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Hello dear. I want to delete my YouTube stream elements account but need token where i can find them

versed tangle
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Your Token will be labeled under JWT Token

hazy mantle
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tnx

versed tangle
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You are welcome

hazy mantle
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its there any way to make alert box for YouTube and trovo in same browse link?

versed tangle
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Hey @hazy mantle No, the reason is because of Security risks when it comes to embedding one browser source in another one

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What you can do is get the seperate Alertbox link from YouTube and a seperate browser source link from Trovo and put them into OBS on the same scene as your Game.

hazy mantle
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2 song in same time 😂

versed tangle
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That's the intended way of the alert box

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Unless a staff can explain better then what I can

hazy mantle
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Tnx

versed tangle
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You are welcome

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But the SE Staff welcomes Feature Requests via the Ideas Board

daring sealBOT
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Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

lofty steeple
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are they gonna be any sponser ships for yt?

swift lagoon
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Hello there I have issue with the bot, it’s not showing in the chat, I mean not answering

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And cant join the obs 🥹

versed tangle
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Hey @swift lagoon I have DMed Renziito about this and he has let the Devs know about this. YouTube broke something when they updated something in their API causing the Bot to not be in chat

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And seeing your screenshot contains data related to bits, this should be moved to #helpdesk-twitch

swift lagoon
versed tangle
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However, there are some steps you can do to fix this

atomic cairn
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For SE.Pay is a Company Registration Number  same as an EIN?

visual berry
versed tangle
versed tangle
versed tangle
true falcon
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My alert box wont display for youtube im confussed its on and I did everything reight there should be sound aswell

gusty gazelle
serene jasper
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i dont know why but my alerts arent pooping up when someone subs to my channel. The first pops up no issues but then the other alerts dissapear

winged pine
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Boa noite não consegui resgatar os pontos da loja da Twitter do rachaxp7

gusty gazelle
serene jasper
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but it still doesnt work

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on stream

gusty gazelle
# serene jasper on stream

If you're having issues with StreamLabs, you'll have to ask them to assist.

if you're using StreamElements tools, there are a few things to note. Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=

winged pine
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Não funciona nada não consigo

daring sealBOT
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@winged pine ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

winged pine
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Resgatar meus pontos

winged pine
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E aí o que eu faço

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Quero resgatar meus pontos

serene jasper
main vector
twilit viper
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Hi there, my current stream elements overlay is set to twitch. I want to make a new overlay for youtube. But, everytime I add one it's for Twitch. How do I switch it back to youtube?

versed tangle
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Hello

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is there any way I could make a subathon on youtube?

ancient parrot
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Hi,
I recently bought a stream chat overlay but it wont connect to my stream at all. Or if it doesn, it only catches 2 messages out of say, 10. May I please get help? 🙏

frank narwhal
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Hi, I am trying to sign up to StreamElements via youtube but I receive the "Something went wrong error" and get forwarded to the title page

violet kestrel
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Hello, my youtube members count and recent members are not showing for alerts

winged flame
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yo ive been trying to add chat to the stream and all the tutorials wont work

sacred dune
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i need help

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my name is the default name si its just a bunch of letters and numbers how do i chage it to the name i want

daring sealBOT
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@sacred dune ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

warm burrow
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Hello i'm getting a bit stuck on having streamelements active in my chatroom on youtube.
i assume the chatbot function works on youtube?
When I started stream last time i got the notification in my chatbox:

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but no commands or timers activated

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the chat commands are enabled:

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There also haven't been any alerts of people subscribing

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is that a supported function on youtube?

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it's also not give any details on subscribers it seems (even thou it should say +5 for this week)

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another thing is that the streamelements bot popped up on my "on stream chatbox" while i got it on the ignored list:

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there is also the thing of multiple "StreamElements" showing when wanting to give mod permission for the bot:

versed tangle
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Hello @warm burrow
1: I have DMed Renziito about this and have let the devs know
2: When viewers have their subscriptions set to private, YouTube blocks StreamElements from receiving the data
3: There may be some bugs in the YouTube Integration
4: To add StreamElements as a Moderator, use this link instead "youtube.com/c/StreamElements" unfortunately, there are alot of imposters.

warm burrow
violet kestrel
faint gate
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I'm able to add Chatbot and the timers work but it randomly signs out. No specific amount of time, just randomly. Just trying to get it to stay on so I can actually use it properly. Anyone have a fix for this?

versed tangle
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Hey @faint gate I have DMed Renziito about this issue and he has let the devs know. Sadly, no ETA for when this will be fixed

faint gate
versed tangle
faint gate
versed tangle
faint gate
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hahaha! Got it!

versed tangle
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No worries

mellow heron
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Good afternoon, the issue im running into is that my activity feed is not updating with latest info

versed tangle
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Hey @mellow heron When viewers have their subscriptions set to private, YouTube prevents SE from receiving the data.

mellow heron
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@versed tangle oh okay i see thank you !

versed tangle
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You are welcome

blazing roost
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I understand that private subscriptions are not shown but my activity feed hasn't updated in over a year. (June 2,2021) Is it possible my YT is bugged?

true falcon
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My alartboxes arnt working when someone subscribes

gusty gazelle
# true falcon My alartboxes arnt working when someone subscribes

Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=

daring sealBOT
true falcon
gusty gazelle
true falcon
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bra thats so dum

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also how can I test a alartbox?

gusty gazelle
true falcon
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How can I change the text to chat color?

gusty gazelle
true falcon
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Like it doesnt show an option for the color tho

gusty gazelle
true falcon
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see how its black

gusty gazelle
# true falcon

gotcha

Overlay Editor > Alertbox layer > Settings > Alert (sub, tip, cheer, etc) > Text settings

true falcon
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nvm I fixed it. it was bugged for some reason it didnt show the color its was transparent

gusty gazelle
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Be sure to see if there is any variants as you need to adjust those as well.

true falcon
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ok for some reason I when I changed my setting to non privacy and sub to my channel it doesnt pop up on alerts do I have to be live in order for it to work?

gusty gazelle
true falcon
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ok

tardy gale
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Hi greyson, both my yt and twitch chatbots that have timers to send messages only send the first message, not the other ones. Why is this. is this expected?

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here, it only sends 'wanna know what i'm doing '

gusty gazelle
tardy gale
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ah thanks. does it cycle through the messages in order? or randomly pick one

blazing roost
fast sage
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Longtime twitch user, trying to set up youtube. I have the channel in there, but when I go to yt chat and use a command, it's not functioning. I have added streamelements as a mod. Do I need to actually be live for it to function?

daring sealBOT
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@fast sage ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
fast sage
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🤘

radiant hearth
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I have added streamelements as a mod, but it doesn't reply when someone use command in chat. I have tried part channel and added again. But still no luck.

daring sealBOT
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@radiant hearth ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
radiant hearth
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i know all that steps

gusty gazelle
versed tangle
trim locust
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im really new to this and its probably really simple but my dashboard says 0 on everything? how do i make this match my channel?

versed tangle
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Hey @trim locust one of the reasons is that some viewers have their subscriptions set to private and thus YouTube blocks SE from getting that data.

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And welcome to StreamElements

trim locust
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how do i go about making it public 🙂

main vector
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You don't. They have to have it set to public before subscribing.

versed tangle
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I sadly don't have access to Super Chat and Memberships so I am unable to answer if that also tracks properly.

trim locust
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any other way to get the dashboard working? as this is stopping things working 😦 like subscribe goal not being correct etc lol or im assuming thats how it works...

versed tangle
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Sub Goals are also affected by the Subscriptions Visibility

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However, tip goals, super chat and membership goals should work fine.

trim locust
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like it says 0 right now when i have 68 and want it to be a goal of 100...

versed tangle
trim locust
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ah i see...

versed tangle
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But like I said, Sub Goals are also affected by the Subscriptions Visibility.

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You will have to manually update the goal yourself.

trim locust
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any ideas how? lol ... im so new...

versed tangle
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For the subscriptions, kindly ask your viewers to set theirs to public

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For the Sub Goals, you can do that in the Overlay Editor

trim locust
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I see how to set the goal as 100 but not the current hat are already there lol

versed tangle
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You can change that data in the Widget Data Menu

trim locust
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im looking and i dont see where lol

sleek bison
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Hi is there anyone having the same issue as me?

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The streamelements chatbox is showing up on my stream, but the messages from the chat is not showing up at all

versed tangle
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Hey @sleek bison I have DMed Renziito about this and he has let the dev team know about this

main vector
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Are you doing a public stream?

sleek bison
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Thank you! When do you think it will be solved?

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I'm currently testing the chatbox so it is on a unlisted stream

main vector
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That would be the first issue.

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Has to be public.

versed tangle
sleek bison
main vector
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Yes

trim locust
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set a goal... "100" percentage of completetion / condensed / use simple dsigng / date... ah cool thanks

sleek bison
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Let me test it out real quick

versed tangle
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It may take a few minutes for the bot to join

sleek bison
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How about the custom commands not appearing?

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I've had a custom command called !lurk and it appeared only once and disappears after?

versed tangle
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There is a known issue with the chatbot which I have DMed Renziito about

trim locust
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sorted thanks 🙂

versed tangle
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No problem

sleek bison
versed tangle
sleek bison
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Oh I see I see

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I do hope it will get fixed soon~

wicked zealot
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hey so i have owner on my mates stream elements, if i install SE live will i be able to use the SE features using my owner account or no?

main vector
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No

wise sluice
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Hello! While streaming last night, I received two tips through Se.pay, but no alert was generated or shown on stream. What could be the causes of this? The alerts have worked in the past numerous times for YT memberships, superchats, subscribers, and even SE merch

blazing roost
gusty gazelle
daring sealBOT
gusty gazelle
wise sluice
gusty gazelle
# wise sluice 621974308f71f5e8c4fa4daf

What overlay did you have active when the tips were sent? I see that there is 2 alerboxes set up in your overlays. One that is custom to the theme you use and the default one.

wise sluice
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it was this one: Streaming Gameplay with Overlays

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theres two alert boxes because one is for merch, and one is for everything else

gusty gazelle
wise sluice
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no and no, neither are checked

gusty gazelle
wise sluice
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will checking those cause the overlay to go in and out at all or have any lag or random moments of disconnection or interruptions?

wise sluice
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ok, so i should have that checked on all of my browser sources coming from overlays right?

wise sluice
#

ok thanks

gusty gazelle
versed tangle
glad lion
#

I use StreamElements for Twitch, didn't realize there is a way to add my Youtube from the Channels Manager Page. Is there a way to Merge my account without me deleting everything I built?

daring sealBOT
#

@glad lion ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

gusty gazelle
gusty gazelle
versed tangle
modest mason
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how i can do that?

daring sealBOT
#

@modest mason ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

modest mason
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Thank you

#

I sent a ticket

glad lion
blazing roost
blazing roost
gusty gazelle
dim inlet
blazing roost
#

Its shows now. Thanks

violet kestrel
opaque turtle
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I wonder if it's because people can set who they're subbed to as private instead of public? I'd be interested to see if that affects that as well

versed tangle
#

That is correct

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When viewers have their subs set to private, YouTube's API blocks SE from receiving the Data

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Thus no alerts are being fired off

violet kestrel
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ok I think that makes sense. Thank you

versed tangle
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No problem

uncut mirage
#

Good morning 🌅🌄🌻

uncut mirage
#

hi

ionic turtle
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my obs is showing no stream activity, anyone have any idea what's going on?

balmy whale
#

Hi i changed my yt channel name. Is there a way to update the tip link to the new channel name too?

versed tangle
#

Hey @ionic turtle When viewers have their subscriptions set to private, YouTube blocks SE from receiving that data and thus nothing will show

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Hey @balmy whale You would have to contact Staff through the contact form to get your URL changed

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Make sure to also provide the old URL and the new URL you would like it to be changed to

balmy whale
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Thank you

manic matrix
#

Can we easily import timers, commands etc from Twitch profile to YouTube profile, when they're under one account ?

rustic latch
#

I've got my youtube connected to SE and the alerts work when i test them while editing an overlay but when i did a stream i had two people subscribe to me but it didn't show any activity or even give an alert

versed tangle
#

Any updates on the bot being fixed?

plush helm
restive forum
#

I made an overlay on the streamelements site when I signed in with my twitch. And today I had signed in to the website again but this time through my youtube. Is it possible to import the overlay on my SE twitch library over to my SE youtube library

whole kiln
restive forum
#

yeah

white garden
#

hellp

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I have a very big delay between youtube subs alerts

fossil tusk
#

when i have the program roblox open how do i add my overlays in game so it show on streem

glad lion
sullen dagger
#

When using the Live Chat widget and streaming on youtube, it doesn't appear to show Youtube Emoji's, is there any fix or workaround for this? Thanks

gusty gazelle
gusty gazelle
# rustic latch I've got my youtube connected to SE and the alerts work when i test them while e...

Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=

gusty gazelle
daring sealBOT
versed tangle
#

Any updates on the Bot fixes?

gusty gazelle
versed tangle
#

I am using something else in the meantime

distant grotto
#

Can anybody help or point me in the right direction to make a custom widget to combine super chat and streamelements donations into one total ?

versed tangle
#

That's where all the coding geeks hang on

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In there, you will also find some API Documentation

severe rivet
#

Anyone know why if i rescale my stream resolution to 1440p that it lags a little bit?
I was streaming at 1080p before and youtube setting was at 1440p, but that had allot of issues today [while it was working as intented before].
But now today it had issues that the stream was crashing allot even too i was still live allot. So then i switched it and now the stream is lagging a bit in 1440p

daring sealBOT
#

@severe rivet ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

severe rivet
severe rivet
#

Yea even too my obs is telling me the whole time 'encoder overloaded! please consider turning down video settings or using a faster encodingpreset'. but stream is fine in 1080p and on 1440 it lags a bit

#

how do i fix that render lag?

gusty gazelle
daring sealBOT
severe rivet
gusty gazelle
severe rivet
daring sealBOT
atomic umbra
#

since obs just released version 28 is the stream elements on the same one?

gusty gazelle
burnt gust
#

Hi, I’m new to StreamElements. I have added the chat bot as a YouTube moderator but the bot won’t show up in my chat when I’m live, can someone help me out pls 😅

daring sealBOT
#

@burnt gust ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
burnt gust
#

I always have it on Live chat but it still never appears?

#

Does the streamelements website have to be open when I’m streaming for it too work? (Sorry for all the questions)

versed tangle
#

Hey @burnt gust There is a issue with the chatbot not showing up in the live chat and the devs are aware of it and are trying to fix it

burnt gust
#

Oh ok

versed tangle
#

And also, make sure your stream is Public

burnt gust
#

Yeah it is

versed tangle
#

Great!

#

The devs are trying to fix the bot as best they can

#

Sadly, no ETA

burnt gust
#

Okie, guess I’ll just wait until they fix it then. Anyway thanks

versed tangle
#

You are welcome

sly laurel
#

to whom it may concern, does anyone know why chat commands, timers and such dont work when streaming to youtube? bot has been added as a mod, everything is checked on, alerts even work when i emulate it and it shows up on obs just fine too but when i am live, nothing seems to work. Is the bot being worked on so its not working for anyone? or does anyone have an answer? Any help would be really helpful. Thank you.

fossil tusk
shell lintel
#

I accidentally was signed into the wrong YouTube account for stream elements anyway i can undo this?

west hollow
#

Hey, i want to withdraw my money and i don't know what is IBAN becous i am poland i translat this and still nothing can someone help?

versed tangle
#

Moin

#

Bin jetzt drin, thx

versed tangle
#

But since you are asking a SEPay Question in a Non-SEPay Helpdesk, please contact StreamElements through the Contact Form for enquiries such as SEPay or Sponsorships https://streamelements.com/contact @west hollow

#

For privacy reasons, SEPay Enquiries cannot be discussed in Public Helpdesks

neon temple
astral sigil
#

Hello, I already installed streamelements on my computer but when I start OBS it appears like this:

foggy valve
#

Hey there, we have the issue that StreamElements bot does respond late or not at all to chatcommands. he also "collects" the subscribers and then mentions them in a spam of messages. Almost like he fell asleep 😄 Seems like it is the same problems with stream alerts. How can we fix this problem? Thank you in advance!

uneven mirage
#

hey guys

#

so, SE.Pay is not available in Montenegro?

#

ah nvm its not

strong surge
hazy harbor
#

when people sub me on youtube i dont see a message on activy feed

dim inlet
# hazy harbor when people sub me on youtube i dont see a message on activy feed

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed.

hazy harbor
#

how can i setup to public then?

dim inlet
#

you don't your viewers need to

hazy harbor
#

ohh

dim inlet
uneven mirage
#

@strong surgedo you have any idea when would it expand? Not just for my country but others world wide

strong surge
daring sealBOT
#

@versed tangle ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

versed tangle
#

How do I chnage my donation link?

daring sealBOT
#

@versed tangle ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

pale wolf
#

hiya! i know youtube subscriptions are set to private by default, so to make sure notifications worked on the overlay, i had a friend make their sub info public and subscribe to me to see if it would show up in SE... but it did not. Anything else I'm missing? I've modded SE in my channel too 🤔

gusty gazelle
pale wolf
winter mist
#

Does anyone know of a YouTube chat widget that allows the chat to flow from top to bottom?

ember willow
#

hi just wondering if you need a capture card to use this for ps4 gameplay

#

when streaming on ps4

hybrid zephyr
#

Hello! i would like to know if i can use the desktop goose on my livestream?

cloud drift
#

help me

#

i wanna get a banner

#

like this

#

and auto updating

#

anyone on rn?

#

i want hellp

plush helm
#

If you mean a banner of that quality then fiver

twilit plover
#

I need a little help

#

How do i unmute emulations?

#

they dont appear on OBS either

versed tangle
#

Hey @twilit plover Re-check this box in the overlay editor

#

Hey @hybrid zephyr StreamElements is not the dev of Desktop Goose and therefor you have to ask them yourself.

hybrid zephyr
#

Thanks

versed tangle
#

Hey @winter mist That can be done in one of the ways by using Custom Coding. Feel free to ask in #dev-chat

#

Hey @ember willow There is also the Playstation Remote Play where you can share your Playstation Display to your PC or Laptop and use Window Capture in OBS to stream it

hazy harbor
#

i am from netherlands try to enable payments get this error: SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature.

fresh zenith
daring sealBOT
hazy harbor
#

5f7cb42a30121736e58e8938

fresh zenith
#

Now wait for a Staff to enable it for you.

cloud drift
#

bruh

#

i need help

#

how to do this

#

i know the website

#

but idk how to make it

versed tangle
#

Hey @cloud drift For these banners that are designed, streamelements has a partnership with Fiverr where their Marketplace of Graphic Designers helps to make Assets for streams

#

You can also look in #art-marketplace where you can contact an artist for a commission

#

For questions about Mercury, there is a dedicated helpdesk #beta_mercury

cloud drift
#

well

#

can i atleast get an example how to add the subcount?

#

in that style?

#

with my pfp on that side

sour escarp
#

Hello, how do i uninstall streamelements from OBS

fresh zenith
broken tundra
#

Does anyone know how I could embed a YouTube playlist into an overlay?

shadow kayak
#

Hey! I've connected my youtube channel to SE, but it shows my name as "SE-[7 numbers]". Is it possible to change this to my youtube name?

final sage
#

Hello! I am trying to link my YT and Twitch streamelement accounts so that I can update and transfer over my overlays, but am getting an error with a message that says the account has already been claimed. Is there someone that could help with this?

keen epoch
#

Is there an easier way to mess with the margins of where the text appears than typing in the numbers manually? Been having a hell of a time trying to get the text to fit exactly right into my alerts 😵‍💫

versed tangle
#

Hey @shadow kayak If your Name is like that then that means someone else registered your name to SE

#

Hey @broken tundra The only way that is possible is by copying the Playlist Link, add a Browser Source to OBS and pasting the Link in the URL Box and then you can crop the source by holding alt and dragging the side bars to fit it to your liking

#

SE has Media Request but YouTube themselves do NOT allow the use of Media Request on their site as it can violate Copyright Rules.

shadow kayak
versed tangle
shadow kayak
#

Thanks 🙂

versed tangle
#

You are welcome

crisp sigil
#

Hello

#

I need help whenever someone gets a chance

#

I have stream elements and I linked my YouTube account to it a few weeks ago maybe a month now. My problem is although I have streamed plenty of times since then my stream elements still say “you have no stream activity” I checked multiple dates/weeks and I’m sure I set everything up correctly. Any solution to this ?

rigid gull
#

Hi Folks, I have a question. I am just starting on YT but fairly experienced with Twitch. So I set up my commands (the ones I figured would work on YT) but none of them work. They are on, Must be something I'm missing.

#

YouTube is a real big difference from Twitch, wow, I didn't expect it to be so strange.

hazy harbor
#
  1. i get this warning: SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature. also could my donation url get updated to my new username
  2. When my friends sub me on youtube it wont show up on activy feed
    account id: 5f7cb42a30121736e58e8938
dim inlet
# crisp sigil I have stream elements and I linked my YouTube account to it a few weeks ago may...

If you're referring to subs not showing up the on activy feed then > Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

dim inlet
dim inlet
hazy harbor
dim inlet
hazy harbor
#

gotcha also i tried to move my twitch tips to youtube was not working

dim inlet
#

i presume you mean your recent tips etc ?

hazy harbor
#

correct all the past tips from 2020

rigid gull
dim inlet
dim inlet
rigid gull
#

?

dim inlet
hazy harbor
#

lmao

crisp sigil
# dim inlet If you're referring to subs not showing up the on activy feed then > Users can c...

Thank you for replying. I am referring to everything. No activity shows up, no subscriber count, no tips, no super chat, no members. Nothing. It’s as if I’m doing nothing. And also just to reply to what you said all the subscribers do not show private because I see them on other sites such as YouTube studio and stream labs. But I want to eventually unlock SE. pay and stream elements but I can’t because my progress is not being shown. None of the data is being shown at all

versed tangle
#

Hey @crisp sigil please wait patiently for a Staff Member to correctly answer you.

#

It seems you have missed some messages but you should receive an answer.

versed tangle
#

It may be possible that YouTube broke something again in the API

crisp sigil
versed tangle
versed tangle
#

But kindly wait for a staff to answer you as I am not a staff myself

broken tundra
rain rune
#

Hello there. is there anyway to unlink my youtube account from StreamElements. It's not letting me build widgets for twitch and I am signed out

minor sail
#

Hello.. I'm unable to see "Loyalty tab" in my side bar.
Any help ?

rain rune
#

I have signed out of YouTube entirely, logged out and re logged into twitch, I've tried everything and Can't edit my Widgets for Twitch popups only youtube 😦

hardy jolt
#

Having an issue where sometimes commands work and sometimes they just don't, already tried booting and re-inviting the bot, anything else I can do?

versed tangle
#

Hey @hardy jolt There is a known issue about the Chatbot which KeiZar and the Dev Team are working on right now. No ETA sadly

hardy jolt
#

Thanks for letting me know 😄 Will it be announced anywhere when fixed?

versed tangle
#

That's where issues gets posted

wooden nova
#

Hey there! A streamer I moderate for on twitch is trying to mod me in StreamElements for Youtube, but the link that was generated brings me to my own StreamElements homepage and tells me "roleplay. not allowed to perform this operation." Can someone let us know what we're doing wrong? Much appreciated!

naive roost
#

Hi there! I was wondering if there was a quick way to export commands on my twitch profile to my youtube profile or if I have to manually copy past info over? Thanks!

gusty gazelle
sullen snow
#

Hi, my recent members don't show up in my Dashboard or as alerts.

I also am not seeing my sub count increase with the font end widget, but my aggregate data says I have an increase

Account ID
629e906869f6b2e3645ee54f

daring sealBOT
naive roost
daring sealBOT
#

@naive roost ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

wooden nova
#

Thank you @daring seal @gusty gazelle ! 💜

uncut mirage
#

hi dear friends

#

hi dear friends @uncut mirage @hardy jolt @wooden nova

mighty quarry
#

Youtube dropping frames like crazy for my stream don't know if that's normal or not

#

Okay so my internet is fine just probably obs side since the new update is out

#

that's just all I'm thinking it is

#

but yeah just moved to youtube just today

hazy harbor
#

i made a public alt account to test if my subs are not working its still not showing up on activy feed

manic matrix
#

Would we ever get custom bot for YouTube?

manic matrix
#

Unless this is what you mean by public o-o

hazy harbor
#

the account subs are public mine aswell

#

but i dont get a single notification by se

worthy light
#

I have a brand account but when i added the brand account, it also added my personal account which doesnt have a youtube channel, can you please remove it?

versed tangle
#

Hey @worthy light For the staff to do that, they would need both Account ID's for both the accounts

daring sealBOT
simple holly
#

Hi, is there a widget or something which can help out to choose a giveaway winner on youtube live streams? Like a spinning wheel, or a command that could randomly choos someone from chat?

versed tangle
#

Hey @quaint rain This is a helpdesk for YouTube Streaming. Feel free to ask for help in #735163387683668100

main vector
#

You'd have to speak with YouTube about that.

quaint rain
#

gah, sorry!

versed tangle
#

No problem, please be aware of where you are posting as it helps avoid confusion

ionic oracle
#

Hi, I lost my chat from streamelement in OBS after updating the later one, is there a way to bring it back

daring sealBOT
#

@mighty quarry ⤵️

Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

gusty gazelle
hazy harbor
#

gotcha thats weird

faint stump
#

Hello, I've recently changed my Youtube Channel name but on SE it's still using the old name, and it's also using the old name for the tipping URL. Is there a way to change those, so that it matches with the new channel name?

#

Will do. Thank you for this! 😄

rigid gull
#

Stupid question... I do not see streamelements in my participants list which I assume needs to happen for it to work. I am normally a Twitch streamer so I know how SE works. I assume I need to mod it etc. I let the stream run for a bit, it never showed up. Is there some criteria to get the SE account part of the stream? The backend SE looks good, pop alerts are working.

daring sealBOT
#

@rigid gull ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
rigid gull
#

ugh. bullet 1 is the problem. If I do bullet 2 and 3, could I then test the bot on a private or unlisted stream?

gusty gazelle
#

Bot won't show up unless the stream is public and listed

rigid gull
#

ugh, ok thanks. Makes it hard to test but I guess it is what it is.

magic tangle
#

I keep getting this when I try to log in via OBS. I recently updated to OBS 28.0.1 and my SE version is 22.9.7.65. Windows 10 for OS
I can log in through the website itself using my youtube credentials fine

#

This is what I get when I hit 'next'

main vector
#

@magic tangle could you click the se.live versions in the menu and tell me which option you have chosen?

#

Okay. That answered that question as I was wondering where on watch you got it from.

magic tangle
#

Current version is 22.9.7.65. Sorry, the number before was StreamFX's latest version and got them mixed up

#

Hmm. When I try to log into Youtube, it opens the login screen in my browser instead of the mini-screen. Twitch, Facebook and Trovo all properly load in the mini-screen

#

Just tried logging into my Twitch account and was successfully able to

winter mist
#

When I went live last night my Chat Overlay widget wasn't active. It was displaying text from when I was using the "Test" feature in the overlay settings.

I set up a test stream today and the chat overlay is working now.

I am streaming with OBS. Is there way I can ensure that the chat overlay will work in the future?

main vector
#

Have to be live with public stream unfortunately

chrome grotto
#

does anyone here know how to configure the havit h2008d mic? I want to record some gameplay then post on youtube, but my voice always sound a bit loud or not understandable with this mic

near stag
chrome grotto
urban sable
#

Bot is down? Not working on YouTube :( (commands)

daring sealBOT
#

@urban sable ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
urban sable
#

It started working again, i had to take it out and put it back in the channel

lyric bronze
#

Hi I'm looking to enable SE.Pay for Youtube. I have over 101 subscribers on Youtube but don't see the option. my account id is 631a7f77a9e0f49dae90ca8d

daring sealBOT
radiant cloak
#

Hi! Ever since the OBS update, my se chat on OBS doesn't work. When I stream it still says, "start streaming to activate chat" and it glitches out the panel the whole time I stream. I reconnected my youtube account and made sure everything was updated. Not sure what else to do and would love some help. Thank you :)

next hemlock
#

hi there, im just wondering how to disconnect obs from my youtube. i connected my twitch to obs, and now when i click start streaming it just bring up go live with youtube dashboard. and i dont want to stream on youtube

sly laurel
foggy grove
#

Is loyalty not an option on YouTube at this time?

main vector
#

Correct

faint basalt
#

I have a question about youtube alerts if anyone has a minute 🙂

thorn talon
#

A friend and I started streaming on YT recently and we noticed all notifications are very slow and often times don't even work. The same goes for chat commands. They only work about half the time. StreamElements is in the YT mod settings and the bot is in the chat, it's just very slow and sporadic. Any tips to make them work more consistently?

sly laurel
#

Bot is under repairs (they know about it)
As for alerts like subs and such, YouTube has slowed those down from what I read with recent changes. Not sure when things will be back to normal

lyric bronze
#

Hi is there any reason why live chat still doesn't work for me in se.live - stream is public and appears in the default obs window just not the stream elements docks

tardy kiln
#

Is there a way to convert an alert widget i use on twitch to be used on YouTube?

void meadow
#

Hello I need help with something from the SE staff if you may dm me

autumn leaf
#

Hello there, I am having issues with the bot in YouTube streaming

#

I cant seem to get any of the commands or timers, or anything to work at all?

#

I might be missing something though

#

It already is added as a moderator

daring sealBOT
#

@autumn leaf ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
autumn leaf
#

Oh okay, I did that, but the commands are not still working. They did once but now can't seem to get them back up again

dense thunder
#

I may have made a mistake...
I just upgraded my SE/OBS, and now I can't find things to enable myself to start streaming on YouTube.

#

Background: I usually stream on twitch, but wanted to try YouTube because it's pain trying to get discovered on Twitch. i enabled my YT account to stream over the weekend, and finally had a chance to try streaming there tonight, but when I opened SE/OBS, I got a "Upgrade now" pop up and did it. Then i started looking for where to put in my YT Stream Key, and can't find it anywhere! I did the Account Binding to allow SE/OBS to connect to my YT account, but it doesn't seem to be connecting.

#

Of course the link I find to a SE blog post on enabling YT Streaming is from 2018, so everything is all changed since then... HELP ME OBI-WAN! YOU'RE MY ONLY HOPE!

rocky swift
#

Hello, I am encountering an issue regarding StreamElements while streaming on YouTube via OBS Studio. In detail, I have set up few elements that are visible during a live stream. I have a sub count, sub alert, and a sub goal.

The problem is that StreamElements is not refreshing at all. I am receiving new subscribers during a stream, but every element stays the same. At first I thought that it takes some time to update the elements and show the sub alert box, but yesterday during the whole stream I did not get any alert or any element updated (I gained 10 subs over the stream). The sub alert worked only once and that was when I received a notification on my mobile phone as well. Other elements get updated very rarely and always show wrong info.

What may be the issue? I have connected SE to OBS, and also followed the guidelines to create a valid custom overlay.

vague wing
#

I can't sign up I really don't feel like it anymore please support help

#

i mean in stream streamelements

dark cave
#

I recently started a youtube channel and I'm using SE.LIVE with OBS and everything seems to be linked correctly but I am not receiving any alerts while streaming for subs and tips. I can even emulate the events in SE dashboard and they pop up fine. I was just curious if I may have missed something. Thanks.

coral monolith
#

SE.Pay says it's not available for my channel. I believe that I meet the criteria. How can I get this working?

daring sealBOT
stone rain
#

62c8d2cdab351e5c42eb0e27
same as Snibbor but also i can't access the SE live chat, it just says could not find live video on the youtube page. but when i go check youtube it's live lmao.

quasi surge
#

how do i see who i have given "roles" (for a lack of a better word) to?

stone rain
#

(im not a staff member but i can help with that one lol) if you go to youtube studio, then go to settings in the bottom left, there will be a tab that says community, you should be able to see who you have given roles to (or not given roles to). also if there are other accounts associated with your youtube account you can manage those roles from the same section just instead of community you would go to permissions. (sorry for the long message) @quasi surge

quasi surge
#

the 2 different types of people xD

stone rain
#

lol

rocky swift
silent abyss
#

I been working on getting alerts working in OBS Studio using SE. I have done everything step by step from the Stream Elements video and I just cant get it to work live on YouTube. Works just fine when I use the Emulate. Don't know if it matters but I'm broadcasting on a 2560x1440p60 and I have my OBS Studio on my second monitor 1920x1080p but all is connected to the same computer. Can anyone help? Thank You very much! Oh....and Chat Bot isnt working as well!

frank steeple
#

Hello, what can i do when someone use paypal chargeback? I can win this conflict?

silent abyss
#

@versed tangle When viewers, as in the people watching my stream, have THEIR subscriptions set to private?

#

Hmmmm ok......um that would mean everyone that has been on my stream has their subscriptions set to private.....that's awkward but makes sense

#

Where could we find that setting?

#

Thank You very much!! Ill see if that works. If not Ill be back....Thanks again!

heavy imp
#

On OBS, I am logged in on Twitch, but it wont let me log into my YouTube account, which is separate, so I cant refresh my YouTube Overlays

wooden nova
#

Hey there! I'm back. We're doing our first livestream and none of our commands are actually coming through. Everything is connected as it should be but I can't see anything and we can't figure it out. Suggestions?

daring sealBOT
#

@heavy imp ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

silent abyss
#

@versed tangle Hello again, Um I did check my playlist and subscriptions and both my sliders were turned on. I turned those off and had a few other of my viewers do the same and still don't work. Its crazy how it works fine when I click the Emulate but have someone subscribe and it don't work. I have had a ton of people help to fix this issue and nothing is working no matter what I do. Firewall isn't blocking it either. I checked that....Frustration has set in LMAO!

fallen talon
#

streamelement's bot doesn't receive commands sometimes on youtube :\

silent abyss
#

@versed tangle This is my 3rd day I have worked on this issue so maybe YouTube is taking 4 days not 4 hrs?🤣. Thanks again for your help

mossy rover
#

Heya. I just created a new overlay for the DonorDrive widget for an upcoming charity stream. However there is no sound.... I have set my usual sound effect, usual volume, and Emulated it. It plays fine on my other overlays. The tab is not muted, nor is OBS. Can't figure out why it wont play sound or TTS Help please

daring sealBOT
#

@silent abyss ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

silent abyss
#

@daring seal Thank You for your reply. I do understand everything you are saying but we have discovered that issue and it has been fixed but my alerts are still not working in Livestream. They work if I do it with that Emulate ONLY!

mossy rover
rocky snow
#

Yo, is there a way to change your StreamElements username? This use to be my channel name but I have changed it since then... It is now KingOrdinary and I want it to change on streamelements so it also says KingOrdinary on my tip page and what not

past beacon
rocky snow
#

Nvm I figured it out

#

thank you!!

#

I sent in a ticket

kind current
#

Hi - I am testing a stream on Youtube and member alerts are not currently showing. Any help would be great!

#

(I also was part of the super team thing but had to leave discord and re-join 😮 )

left pivot
#

Hej jest ktos z Polski i mogłby mi pomoc?

kind current
#

Just to clarify I am live streaming right now - Subscription alerts work, but not members

silent abyss
#

@kind current What platform are you streaming to? If YouTube what did you do to get the alerts to show in live stream please?

kind current
#

I just have an alert box set up

silent abyss
#

Me too.

left pivot
#

hello can anybody help me? I have been trying to add a bot to youtube chat for several days, logged in to my account, added a bot as a moderator, also downloaded the app on obs and then nothing, the bot is not visible, any command does not respond

silent abyss
#

I have done everything step by step, this is the 4th day I been working on this, 2 nights up and down all night and my alerts will not show in live stream unless I use that EMULATE BUTTON!....

#

Frustration has never been so flipping aggravating!!! $ flipping days and nobody has any clue how to fix my issue....hours and hours and hours of searching on google reading thousands of posts hours of watching videos and still have no fix!

dim inlet
silent abyss
#

@dim inlet Is that message for me? You want me to do that?

dim inlet
silent abyss
#

OK? Cause that is one thing I havent done yet? HHmmm...

dim inlet
silent abyss
#

Correct

dim inlet
left pivot
silent abyss
#

Ok?

dim inlet
# silent abyss Correct

ok then well Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

silent abyss
#

I can wait. Help @left pivot first...

dim inlet
#

This is why your subs not showing ^^^

exotic quail
#

Hi,
I am unable to use stream elements chat commands in my youtube

#

can anyone please help me ?

left pivot
#

oh now its work! thanks bro ❤️

exotic quail
#

happy to have a quick call

silent abyss
#

@dim inlet Correct we fixed that yesterday. Both of my sliders were turned on. I turned those off and 4 of my viewers also turned tgose off. They unsubscribed then re subscribed and didnt work.

dim inlet
exotic quail
#

sure, let me try

#

🙂

#

thanks man

#

about to test before going ahead with Part and join

silent abyss
#

Heres the kicker....StreamLabs is giving me the exact same problem. Alerts work if I use the test button but does not work if someone subscribes.

dim inlet
dim inlet
exotic quail
#

I think I may need to do Part and Join @dim inlet

silent abyss
#

Correct. Yes it could take 4 hrs. We also discovered that yesterday but Im on my 4th day. 4 hrs came and gone long time ago...LMAO

dim inlet
#

Trust me I use both se and sl LUL

dim inlet
#

That's definitely a YouTube API issue then

silent abyss
#

I have spent hrs and hrs and hrs on this issue. Thousands of Google searches hrs of reading hrs and hrs and hrs of watching video's and everything Im told to try isnt working.

exotic quail
#

Part and Join isn't working either

#

any other fix ? sorry I am new to it

silent abyss
#

Frustration.......is at a all time high.

dim inlet
silent abyss
#

Emulate works just like a dream......ONLY!!

dim inlet
exotic quail
#

really ?? 😦

silent abyss
#

Ya thats the other issue. ChatBot doesnt work either.

dim inlet
silent abyss
#

Let me ask you this......Does StreamElements need to be allowed by firewall? Is that a must have or not need to worry bout that?

dim inlet
silent abyss
#

Ok. Cause I did add that in the firewall yesterday but still doesnt work....

dim inlet
silent abyss
#

@dim inlet Thank You for your help and time

#

Right. Thats what I thought yesterday but I did add it anyway.

dim inlet
#

no problem since i used the bot myself i get how frustrating it can be let's just say i've been very publicly spoken about the bot issues Kappa

kind current
#

So members don't come through on the streamelements activity page after parting channel, removing stream elements access etc.

Things that work: Subscribers on the Activity feed, Subscriber alerts, youtube chat on stream

kind current
#

Can confirm that superchat alert also works, just not members ;S

wise sluice
#

Is this actually streamelements? It seems really fishy and appears to be scammy… I submitted a withdrawal request through streamelements and all my banking info has already been entered on se pay and merch in the revenue tab. attaching a picture of an email I received

main vector
wise sluice
main vector
#

I assure you this isn't one but you're more than welcome to fill out the form here.

daring sealBOT
#

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

wise sluice
#

Thanks

keen berry
#

Hi there, I'm having a problem with the chatbox on OBS: I once logged into the chat with my private YouTube account rather than my official one, and now I can't undo it. I have to switch back to my official account, otherwise I can't post on my own chat as the host of the channel.

Does anyone know how to switch back? (FYI: on youtube my official account is a brand account of my private account)

daring sealBOT
#

@keen berry ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

keen berry
#

No, that's not it

gusty gazelle
rigid gull
#

Hi guys, I am in the command section and looking to assign custom commands to roles. It looks like even on the YouTube side of SE they are still using legacy Twitch roles. Do these map to YT roles. Like I would love to assign chat commands for members.

#

Actually, I'm not sure what a Regular, VIP are on YouTube. Does anyone know what they roles mean and if I add people to them in SE somewhere? I dont have the user mgmt tab like on the Twitch side.

crimson elk
#

My total YT subscriber count is wrong. I have tried resetting session. Didn't help

magic tangle
#

I'm unable to reconnect to youtube. Instead of opening the login in the OBS mini-browser it's opening up in my regular browser and gives me a "something went wrong" error when I try to log in from there. All of the other login prompts open in the mini-browser and I was able to log into Twitch using it just fine

#

This has only been broken since the OBS 28 update

trim crest
#

I've setup youtube sub alert and sub counter for a buddy and the counter is wrong just like @crimson elk is saying and alerts is random if they go through

scarlet ferry
#

I've setup my tipping page for Twitch using streamelements, but I also created a tipping page for YouTube through streamelements is there a way to delete my Twitch tipping page since I no longer stream there?

candid wolf
scarlet ferry
granite lotus
#

When price wheel for YouTube?

daring sealBOT
#

@granite lotus ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

north parcel
#

my Subscriber alert not work plz help me

cinder marsh
#

I use custom widget for my youtube chat, but it's not show any chat. Can someone know how to fix this problem?

daring sealBOT
#

@north parcel ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

gusty gazelle
daring sealBOT
narrow moon
#

I have on my account a twitch and a youtube channel how to swich between them like if i want to stream On twitch but my account was on youtube how to stream on twitch

daring sealBOT
#

@crimson lotus ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

wind umbra
#

Hello, I'm trying to add my YouTube channel to stream for the first time to my existing Twitch account. I keep getting a "Something went wrong. Please try again later." but I wonder if I'm missing something instead. Any ideas? 🙂

#

I'm not using SE Live, I'm using the website if that helps.

daring sealBOT
#

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

wind umbra
#

Fixed, thanks!

lofty stream
#

So I have an issue at the moment. I have several waiting rooms set up at the moment but no matter what I do the chat widget for stream elements is only showing the chat for one of the waiting rooms, regardless of whatever stream/waiting room I plan to use. Is there a way to fix this issue and readjust the waiting room I want Stream Elements to draw from?

#

I should mention to my issue that this is happening BEFORE I connect OBS to a stream. It just passively connects to one of my waiting rooms and doesn't change even when I connect OBS to a stream.

lofty stream
#

Another thing I did was delete the waiting rooms causing the problem and that fixed it but the moment I remake them it auto switches back to that stream. As if the last made waiting room is automatically was SE Live reads from.

midnight coral
#

Hello i am having issues with SE and YouTube. I connected my YT to SE everything works besides My activity tab. Yesterday i went live and had few donations and members join, but Activity tab remained empty pls help.

midnight coral
#

I tried connecting to activity feed using custom browser docks and its asking me to connect to Twitch account and I don't want twitch. i need YT I do have streamelements for twitch as well maybe that's the issue.

gusty gazelle
daring sealBOT
#

@midnight coral ⤵️

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

elder swallow
#

heyo, trying to set up a tipping page through YouTube integration and I'm getting a long URL with extra numbers ie. se/username-####/tip. The twitch side is just my username in the URL. Is there a way to migrate the cleaner twitch URL to the YouTube side?

gusty gazelle
elder swallow
gusty gazelle
elder swallow
#

excellent thank you so much

ember gust
#

hey everyone im Lazydino or Raf and im an beginner streamer and looking for help with using stream elements dm me if you can hop in a call!

daring sealBOT
hoary dragon
#

I need help

daring sealBOT
#

@hoary dragon ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

hoary dragon
#

i need help because the "global audio devices thing desktop audio is not working for me and only says disabled. Im on mac

#

hello??

#

I need help

daring sealBOT
#

@hoary dragon ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

hoary dragon
#

but could someone help me

#

I just need someone to VC me and help me work out this one kink i have

ember gust
#

hello i would like to get some help from someone that knows about overlays i can call if youd like

daring sealBOT
ember gust
#

do i need to put an exclamation mark myself or no bc i already see one there im not sure if i have to put one on my own

gusty gazelle
ember gust
ember gust
#

how do i activate my overlays @gusty gazelle ?

#

im live rn and the overlay it does nothing idk

#

could you help me sir

daring sealBOT
#

@ember gust ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

#

@ember gust ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

ionic oracle
#

Hi everyone, I just recently after the update of latest OBS lost the chat box from streamelement (which mean) it’s showing the box but it’s not showing any chat just a laggy screen! Also the feed of my latest subscribers is not active too, again I mean it not updating !!! And sometimes it’s not showing at all! Can someone help, please???

ebon relic
#

I am having a similar issue. I can't get stream elements bot to show up in my youtube chat either (it is an approved mod in my setttings. i did copy and paste the link). Commands and timers don't work. has anyone else had this issue on youtube

dim inlet
carmine yacht
#

Anyone having issues with the activity feed not showing new subscribers, etc?

covert folio
#

I need help with obs. my Display is 1920x1080, Anyway i can output 1920x1080? Because i need it to my my overlay.

#

Can anybody @here help me?

#

@eager lily

#

Anybody here?

#

@sick wigeon ):

daring sealBOT
#

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

scarlet ferry
#

Hey, not sure if anyone has a solution to this, but for some reason my StreamElements isn't announcing everyone who subs. Does it only announce if the user has subscriptions public?

buoyant swan
#

Hello, I came here after watching the "COMPLETE Setup Tutorial for StreamElements | 2022 Beginner’s Guide" video from the StreamElements Youtube Channel.

I've done what was required to set up the chat bot, but I cannot for the life of me get it to work. Sometimes the bot will join chat, sometimes it won't, and when it does the commands usually don't work, nor do the timers. I'm hoping someone can help me with suggestions to get it working, because I've tried everything I can think of.

background info: I stream on YouTube using StreamLabs OBS. The only piece I'm trying to get working is the chat bot. Not worried about tipping or alerts atm. The dashboard itself is also always blank, so maybe that has something to do with it?

Thanks for any/all help/suggestions

buoyant swan
ebon relic
#

Negative. I would imagine it has something to do with YouTube updates with the chat window to work with obs 28 maybe? BOT is dead reconnecting is did nothing.

buoyant swan
#

Any insight from @eager lily ?

daring sealBOT
#

@buoyant swan ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

buoyant swan
daring sealBOT
#

@buoyant swan ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
buoyant swan
gusty gazelle
buoyant swan
leaden thistle
ebon relic
#

dbrunsLove @leaden thistle

#

What is your replacement

leaden thistle
#

Nightbot - all timers and commands work flawlessly

#

Alerts and overlays on SE

buoyant swan
ebon relic
#

I'll try again I guess

#

I cant get night bot to work

slim acorn
#

Hi so i have this problem where im getting a white screen when trying to open the dashboard as a bot supervisor for a channel im moderating for

gusty gazelle
leaden thistle
forest plank
#

i need help streamelements activity feed not showing half of my deta

#

anyone help me

#

anyone help

ebon relic
#

Yup but ill try it again @leaden thistle

forest plank
#

@gusty gazelle help plz

rustic slate
#

heya, chatbot doesn't seem to be working on my YT channel. It has worked fine previously, and was working on my twitch channel this week, but does not respond to commands, or post alerts etc any ideas how to fix this?

lilac garden
#

I read that it's a month or more and it's not working for everyone (I have the same issue) but the staff is working at it. Unfortunately we have no idea when they will fix the issue, so someone in chat adviced to use substitutes like NightBot for now

exotic quail
#

Hi

#

could anyone please help me with stream elements ?

#

I am unable to receive notifications

#

when someone subscribes to my channel

#

happy to have a call if required

autumn bramble
#

If you are using YouTube there is a possibilty that your suscribers has their suscriptions hidden and that's why it doesn't popups in SE

scarlet ferry
#

Is there a way in my streamelemetns overlay to move the text that says person has tipped since I want to center it onto my alert

short geode
#

i have twitch connect to stream elements and im trying to also connect youtube can someone help

#

nvm i got it

barren ivy
#

We have the SE bot randomly stop responding to chat commands for 15+ minutes. During that time, it keeps posting periodic messages, but doesn't respond even to !ping.

ebon relic
#

@leaden thistle when you me turned stream has to be live does an unlisted live stream count or actually fully live cuz maybe that was my problem I was live but unlisted (not private)

robust helm
#

Hello! I am trying to merge my twitch and youtube accounts into one profile. I accidentally logged onto my youtube account on streamelements and now It says it's already claimed on my twitch log in profile on streamelements

daring sealBOT
#

@robust helm ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

leaden thistle
#

@ebon relic it has to be public, here is a quote "For YouTube: Nightbot for YouTube will only join your channel when you are live and your stream is public. This is currently due to rate limits on YouTube's API." For me they never work even when stream is scheduled and public, but not live yet.

ebon relic
#

ah i figured unlisted would count as well guess im dumb lol

daring sealBOT
#

@ebon relic ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
ebon relic
#

what is difference between top chat and live chat lma

scarlet ferry
#

Anyone know how to crop an alertbox in the overlay section of Streamelements because Shift Alt doesn't seem to work

buoyant swan
outer saffron
#

obs is saying im live but its not going live help @eager lily

#

doesnt bring up the option also to change my title and description aswell

#

im able to call though discord aswell

faint yarrow
#

Does anyone have an automated way of pulling a .txt file of their members list? Trying to show a rolling list of members in OBS and the streamelements widget only shows up to 25

forest plank
#

wow

#

plz help anyone

knotty comet
#

hey my alert box is not working for memberships on youtube, there is no alerts and when i login to the app on browser it isn't showing my members? it says zero so it isn't syncing? testing worked fine

barren remnant
#

Hey there! Having troubles with DonorDrive anonymous pop-ups not showing up on StreamElements

forest plank
#

will anyone help or no

#

like for god sake help

#

@gilded orchid

#

@static jewel

#

@last mica

#

@tropic atlas

daring sealBOT
#

@forest plank ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

forest plank
#

@fast sluice

#

@haughty granite

#

it has been more then a day no one is helping

daring sealBOT
#

@forest plank ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

chrome grotto
#

there's anyway to avoid the massive loss of quality after uploading a gameplay video to youtube?
here's what my video look like:

#

and how it looks like on youtube

gusty gazelle
#

@forest plank Please share any issues you're having here and we'll do our best to assist. provide as much info as possible so we can pinpoint the issue

forest plank
gusty gazelle
# forest plank i need help streamelements activity feed not showing half of my data

Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.

Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=

forest plank
#

Can i share picture on whats wrong

#

My half this year and previous deta is gone

daring sealBOT
forest plank
#

Including donations subs everything

tacit vector
#

Hello right ive swtich too streameklements and figure out how to connect my twitch and yotube account together right now im not sure how to approach youtube commands because I've trying out resttreams and the follwing steps to add youtube im guessing i have to add a new store systems or redo it

forest plank
gusty gazelle
daring sealBOT
#

@tacit vector ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

daring sealBOT
gusty gazelle
#

What is missing? Activity feed is showing data from less than 4 hours ago...

forest plank
gusty gazelle
forest plank
#

screenshare is easy as alot is missing

gusty gazelle
#

You can take a video and share. WE don't do voice calls. Apologies for the inconvenience this may cause

forest plank
#

see my whole 2022 is suddenly missing

#

@gusty gazelle

tacit vector
#

there together im sure if the twitch overlays and commands work on twithc or do I have reset them?

gusty gazelle
gusty gazelle
forest plank
gusty gazelle
forest plank
#

I was streaming next day i sew everything is gone

#

Its fault at your end and should be fixed

gusty gazelle
forest plank
#

thats fuped u are trying to tell me something happened from ur side and u cannot fix it wow

stoic nest
#

how can i copy my alerts from twitch to the youtube and trovo versions of streamelements? thinking of restreaming

dull shuttle
#

Once they’re added you can duplicate between platforms. Note some functionality doesn’t transfer platforms

daring sealBOT
#

@stoic nest ⤵️

To duplicate or copy your widget to a new or existing overlay, select the widget and use the Duplicate button. https://imgur.com/a/Ng4uhRU

dull shuttle
#

Kind of same principle but you do it from the overlays gallery instead @stoic nest

tacit vector
#

@stoic nest I found a link for it if you want me to send you to see a visible perspectivet took me a while lol now need to figure out the chat bot issue

tranquil notch
#

Hey so I'm having trouble getting Stream elements to work with xSplit. I have the chat box and subs and stuff setup on the website, then I see the elements on my preview and the test events work, but for some reason it doesn't seem to update chat or subs live on my stream when people chat / sub on youtube

frigid oracle
#

witam mogę prosić kogoś o pomoc bo nie wiem jak to włoczyć

#

@exotic lagoon

daring sealBOT
mossy radish
#

I can not start my youtube stream on OBS

daring sealBOT
#

@mossy radish ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

fair marten
#

Hi all, thanks for your help!

Can anyone confirm for me if SE recognises "Super Chats" & "Super Sticker" donations during a stream? As in, it's added to the tipping dashboard?

Cheers!

runic stag
#

did a 12hr stream yesterday and non of my timers fired off at all. anyone else have an issue with bot timers or notifications not working?

runic stag
#

also I need to contact someone about SE Pay for my youtube channel

paper musk
#

hello guys I have a problem with the alerts and text to speech in my youtube stream they don't come out but if I do the test if it works what can be the solution thanks in advance

heavy raven
#

does anyone know if a tip through mercury will register and activate the streamelements tip alert?

fiery lion
#

Hi, I open up OBS Studio and SE.Live pops up with the options to connect with Twitch, YouTube, FaceBook, and Trovo. Iv tried both twitch and YouTube. It then asks me to select my email. As soon as I click my email an OBS.StreamElements welcome/login page pops up and its just a black unloadable screen

mighty drum
#

Not sure if this should go here or elsewhere. I have my YT connected to StreamElements, and added my Twitch. Is it possible to copy my overlays from my YT account on StreamElements to my Twitch?

sly laurel
pastel bloom
#

Hello, please tell me what to do if obs happens that it does not capture some games? steam

hexed valve
blissful peak
#

Hello, i am having trouble with loyalty settings the website is not showing loyalty option. Is it removed?

daring sealBOT
hexed valve
#

Loyalty is only for twitch, not YT 🙂

blissful peak
#

Oh okay thanks

mighty drum
agile grotto
#

I recently moved to SE and the chat bot has not worked. I had a 5 hour stream today that saw two timed messages come through (should have been more) and none of the commands would work, despite it saying that SE bot was in the chat. I have tried the above mentioned troubleshooting methods to no avail. Are other people still having chat issues and is there any way to solve this?

pastel bloom
crisp folio
#

Hello, if I close my streamelements account (where overlays/website are located) Will that also close my Mercury account? Or are they separate? I want to update my account as it still uses my old display names and has mixer (just looking to clean everything up the quickest way possible)

runic stag
#

If I could get some help at some point with why my timers are not working that would be awesome

buoyant swan
#

@agile grotto @runic stag to my knowledge, the chat bot is still broken

runic stag
#

Rip

agile grotto
#

@buoyant swan Thank you. Yet SE did not acknowledge this in response to a tweet of mine. Just wanted an ETA of when it is back up and running and Greyson just gave generic troubleshooting

gusty gazelle
# agile grotto <@263363353198460929> Thank you. Yet SE did not acknowledge this in response to ...

Chat bot does function. There are steps you can do to get it to function but there are some known bugs. In the response I sent the first steps.

Beyond that you can try the following to get the bot to work:

  1. Go to https://streamelements.com/ and log out
  2. go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
  3. Remove StreamElements as an app that has permission
  4. Go to https://streamelements.com/ and log in.
#

With a character limit in a tweet it can be difficult to explain the full scope of a situation

agile grotto
#

I have tried these, as mentioned in my first post in here. My main concern was that multiple people are reporting issues and that the bot is down or broken. I just want clarification from SE if that is the case or not. If so, what the ETA is for it to be back up and running.
As these additional troubleshooting methods are unsuccessful, what are the next steps to get this resolved?

#

100% appreciate that with the character limit!

slow scarab
#

https://support.streamelements.com/en/articles/53-creating-a-custom-bot-name-with-se-live

Hi,
hopped in for some help

I am trying to change the SE bot name for streaming on YouTube.
but couldn't find this option latest version of OBS

"'APPLYING THE NEW NAME

Inside OBS, navigate to the top menu > StreamElements > Activity feed
Click the Menu on the top left, and go to 'Stream Settings'
Scroll down to a menu titled ‘Custom bot name’ ''

where top left to go to stream settings

Thank you

main vector
#

Not possible for YouTube.

slow scarab
#

Alright, Thanks so much for looking 🙂

slow scarab
#

heya, is Chatbot modules is exclusive to Twitch ?

main vector
#

If you don't see it under modules I'd say "yes".

slow scarab
#

I see it but the options are kind of Twitch fashion

main vector
#

I'd say that's merely an oopsie on us.

#

And to my knowledge unfortunately {user} doesn't work for youtube ATM >.<

slow scarab
#

I understand now, so will keep it off for now and move to spam filters

slow scarab
#

this seems to be the last thing I need some info about

does the stream needs to be publicly live in order to work chat overlay
I tried using two youtube accounts to chat, but texts don't appear on screen inside OBS or Youtube vid

main vector
#

It does yes

slow scarab
#

okay, I'll see how it looks when I do public stream
you have been great help 🙂

agile grotto
gleaming ether
#

I have an issue my recent members and subscriber count is not updating properly although it is fine on youtube. what should i do?

tall sun
#

I'm all setup on twitch, now trying to setup youtube on SE. unfortunately i can't find a way to import my overlays from twitch integration to youtube. any ideas?

limber pumice
#

Streamlabs has it so you can see the activity feed for both youtube and twitch. So if someone subs on youtube or follows on twitch you can see both. Is there a way to set that up on streamelements?

main vector
#

There is not.

midnight tree
#

my youtube mutliple outlet does not work anymore and I really depend on that why did it stop after the update's?

small quest
#

YT Gift alert's not working for me. I have both, community gift and gift set up, working fine on sandbox but it's till not showing up on stream. Can anyone help?
the gift events are also not showing up on activity feed.

midnight tree
#

ooops had my button on the wrong setting. Got up and running.

burnt depot
#

Does anyone know how i can either add my youtube account or remove my twitch and login with my youtube? so that i can have access to the activity feed for youtube?

open rock
#

Hey, I think I've made an oopsie and logged into both Twitch and YouTube separately via SE, so I'm now unable to link both of my accounts. Is there an easy fix to this or will I need to submit some form of ticket? Thanks 🙂

daring sealBOT
#

@open rock ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

#

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

tardy cloud
#

You can DM me with both

#

@burnt depot is that OBS?

burnt depot
daring sealBOT
#

@burnt depot ⤵️

StreamElements menu, on top of OBS > Logout > Login

burnt depot
#

@tardy cloudty!

fleet edge
#

this is perhaps a dumb question...thinking of switching to youtube soon...can I still do sponsorships on youtube if I'm doing them on twitch atm?

gusty gazelle
slow tide
#

my obs is tripping i start streaming on youtube and it starts one on twitch and then it says i cant access my dashboard for youtube could any one lend a hand

fossil mirage
#

is there a way to add command sound effects like twitch?

daring sealBOT
#

@slow tide ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

#

@fossil mirage ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

agile grotto
shut pewter
#

Is there a way to import my twitch overlays to the YouTube side? Found an OLD article on it from your blog but the features just aren't showing up

daring sealBOT
#

@shut pewter ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

agile grotto
shut pewter
daring sealBOT
#

@shut pewter ⤵️

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

gusty gazelle
shut pewter
cold gulch
#

Was hoping someone could help me. Im trying to update stream elements tipping link to have my new name but it goes by the old one I logged in with. How would I go and update this?

daring sealBOT
#

@cold gulch ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
daring sealBOT
steady ruin
#

Hey! Is it possible to add commands to yt? I have added them within the commands page but they aren't working when typing in chat.

daring sealBOT
#

@steady ruin ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
steady ruin
glad monolith
#

why isn't media share enabled in my settings?
I connected with my YouTube channel

gusty gazelle
glad monolith
gusty gazelle
#

but users won't be able to request using your chat in YT, only via tip

glad monolith
#

that's fine

glad monolith
gusty gazelle
glad monolith
gusty gazelle
#

Wrong spot

#

Create new overlay, click the blue plus button, engagement, media request

#

After that you'll need to have a browser page open that is logged in to your Twitch StreamElements account and has the Media Request page open. This will allow it to activate and function

glad monolith
small quest
#

YT Gift alert's not working for me. I have both, community gift and gift set up, working fine on sandbox but it's till not showing up on stream. Can anyone help?
the gift events are also not showing up on activity feed.
@gusty gazelle can you help?

toxic rock
#

Hey, can anyone help me when I try to log into my YouTube channel in stream elements it doesn't log in i tried several times @thorn wedge

daring sealBOT
#

@small quest @toxic rock ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

toxic rock
#

Then what should I do

trim prairie
#

Hello Se could anyone link me the html, Css codes page please so i can move all my widgets to youtube

grave merlin
#

So its 4 years later and you still cant sign in with YT on SE whens the fix coming

#

perhaps we ditch using the YT feature all together

hallow rivet
#

Hello, can someone help me with some information? how can I make alerts for likes from a live on YouTube? I do not really understand.

hazy harbor
#

when i added my donation history from twitch to youtube its not showing up on leaderboard how to solve this?

ebon relic
#

@steady ruin I've had this issue as well

#

The timers work

#

But the !commands don't work

pale wave
#

Hey, is there anyway to update my SE links (donation, merch, etc.) on the YouTube side? I recently went through a rebrand and would like them to be updated to SE/AvaddovYT. I think this has to be done via server-side.

zenith finch
#

Hello dear StreamElements team, Can you please change my donation link from EyPotti to Feedhelm? Thank you very much in advance.

paper ginkgo
#

Hi! im having trouble getting my chatbot to work or show up in my chat. can anyone help? 🙂

warped ermine
#

When using the link in the activity feed to add my YT activity, my twitch activity appears with no option to swap. Help plz??

daring sealBOT
#

@warped ermine ⤵️

StreamElements menu, on top of OBS > Logout > Login

heady rapids
#

Hello. I am having an issue since i switched to studio 28. When i am in game the obs studio window freezes. Sound indicators , time indicators, chancging scenes don't appear (it is still working but i can't see it). I did a fresh install of obs studio and it works fine. It stopped working when i added the elements plugin. Any ideas?

brittle thicket
#

Hi, the import from other channel option seems to be missing on the website. Is there a way to import alerts from twitch to youtube without this rather than rebuild?

main vector
#

If you have them merged you can duplicate them across.

brittle thicket
#

ah snap figured it out. thanks!!!

shut pewter
mystic light
#

I may have asked my question in the wrong area. I apologize if so. My question was, can you use Stream Elements Chat commands streaming on YouTube. I feel like I did what I needed to do to connect it together.

buoyant swan
daring sealBOT
gusty gazelle
mystic light
gusty gazelle
gusty gazelle
gusty gazelle
daring sealBOT
#

@hazy harbor ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

gusty gazelle
daring sealBOT
#

@pale wave ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
daring sealBOT
#

@heady rapids ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

gusty gazelle
daring sealBOT
#

@mystic light ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
gusty gazelle
daring sealBOT
#

@mystic light ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

heady rapids
hazy harbor
daring sealBOT
hazy harbor
#

Twitch: 5ffe520aab45ded87810ed9b | YT: 5f7cb42a30121736e58e8938

gusty gazelle
hazy harbor
#

tipping leaderboard days month and year

gusty gazelle
hazy harbor
#

yes

#

i disabled because it was not showing up everything i entered on history

gusty gazelle
#

I'm not familiar with that leaderboard and i don't believe that is tracked through our data.

hazy harbor
#

everyone who donated it was showing on twitch leaderboard

#

but not on youtube

gusty gazelle
#

can you send a screenshot of what you're referring to?

hazy harbor
#

that leaderboard on right

#

this one is twitch

mystic light
#

@daring seal @gusty gazelle Thank you very much. That helps. Ill test it out and let you guys know what results I get.

red charm
#

I can not link my youtube to my twitch setting I keep getting an alert that it was claimed already

daring sealBOT
#

@red charm ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

candid wolf
#

@chilly cypress This one. 🙂

chilly cypress
#

My YouTube Bot Timers work, but the commands do not

Account ID: 632ce6fd89f9285476489518

ebon relic
#

I have this problem as well. Can anyone shed some light @chilly cypress

gusty gazelle
white bane
#

Hola, soy nueva, agluien me podria ayudar a editar el nombre de propietario de mi cuenta?.. porque en el boton de donciones aparece y crea confusion

daring sealBOT
#

@white bane ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

stray ermine
#

I'm trying to setup my Youtube channel bot and I followed the steps above several times and it looks like I cannot get the commands to work. When I look in the chat "participant" list, StreamElements isn't in there. Any ideas? I failed to read the literal first message that says "The bot will only join your chat while you're live." Im a big dummy

burnt gust
#

Hello, can someone please help me understand why there is no stream data on my StreamElements dashboard for YouTube? I’ve streamed multiple times in the past 3 months and nothing has appeared. Plus the bot never joins my chat when I’m live either.

tranquil rose
gusty gazelle
tranquil rose
#

Yup, I did exactly this and it still didn't work.

#

And for some reason I cannot for the life of me merge my 2 YT and twitch accounts.

Oh my main YT/Twitch yeah but not the YT account I use for streaming.

#

Oh hold up! I think its because the test stream I'm doing is set to private.

daring sealBOT
#

@tranquil rose ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
#

@tranquil rose ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

burnt gust
#

It doesn’t work. There is still no stream data on my dashboard

tranquil rose
#

Yeah hopefully with the merge with my main YT account and my Twitch I'll be able to link it with my 2nd YT account and get the bot to work.

wraith cave
#

Hello! I'm trying to link my twitch and youtube accounts to be able to duplicate the overlays but I'm getting that "already claimed" error

tranquil rose
novel inlet
#

curious question - custom chatbot commands for doing a !shoutout @ username - is it possible to dynamically pull the user's channel link from the ${1} variable somehow? been googling for hours, haven't been able to find anything

main vector
#

@novel inlet nope. There's no real way to do that unfortunately.

tranquil rose
# wraith cave oh okie, thank you!

Yeah I got 2 YT accounts plus a twitch account, I got to get em merged so they stop messing with the YT account I wanna use for the chatbot

wraith cave
#

aww glad you got it! I've just sent the message by the website

tranquil rose
#

Yeah probably gonna have to wait till tomorrow to see if I can get it all sorted out

fierce estuary
#

Is it possible to link YouTube with Stream Elements if your Twitch is already linked? And if so. How would I be able to switch between the two?

candid wolf
fierce estuary
candid wolf
#

What do you mean by connect?

peak kite
dim eagle
#

How do I edit my social links on my overlay

arctic hazel
#

Not sure where to post this, I was trying to setup SE for my youtube channel not realizing i could just do it through my main account and now I can't add my youtube to my main account. Anyway to change this?

#

nevermind, figured it out!

dim inlet
#

if anyone is having issues ^^^

neat kernel
#

why is my page showing up as random identifier? so then the tip button looks like "Pay SE"

#

which will be confusing for viewers

tight creek
#

Hello, im having trouble integrating the chatbot with my youtube channel. help, please.

trim prairie
#

where is this

tight creek
tight creek
trim prairie
#

Huh

trim prairie
#

Twitch labels are automatically converted into YouTube labels (Cheers(TW)= Super Chats(YT), Followers(TW)=Subscribers(YT), Subscribers(TW)=Sponsers(YT)), however, you might want to edit the label texts.

#

the issue im having if i add these to the code of my widgets they break

zealous wind
#

Any way to combine alerts from multiple platforms into 1 source? Like twitch follows/raids and trovo into a youtube source, so all follows from all platforms show in one single source?

main vector
#

Not possible