helpdesk-twitch

[forest cape]

Yikes, okay, thank you

[open osprey]

@lament blade the bot sends all messages 5 times

[lament blade]

that sounds like something is off in the bot settings themselves, is it a comamnd or a timer?

[open osprey]

its the "test bot" button and a command i tested

i tested 2 command now all will write 5 times

[lament blade]

got it, let me see

does it happen when the custom bot is not enagaged?

[open osprey]

only if the costum bot is in use

[lament blade]

alrighty

close ground control

after that, use the task manager to find a process called bot.exe

kill it

open ground control again

[open osprey]

worked

nice thanks

[lament blade]

sure!

[shadow zodiac]

does anyone know how to stop this happening in the alerts overlay?

[proud brook]

Hi guys! Quick question, how can my mods create custom chat commands through chat input and set user level and cooldown? Or that has to be set up later through the dashboard by me?

[proud brook]

You have line height set to zero, set 1.3 and try other heights if you need to.

[shadow zodiac]

oh, thank you for your response. so line hight to zero. what must I set to 1.3?

[proud brook]

Just click on the zero you have and write 1.3 (I think it's the default number)

[shadow zodiac]

OMG. you are amazing. thank you

[shadow zodiac]

that is a good question. I have been trying to get my mods to have that ability for 2 years now. sadly, I have had no luck & the roles tab only shows access to what commands you have created, not the ability to nominate someone to create them.

[proud brook]

👍

They're telling me that can be done with other chat bots, but I rather have everything under the same roof.

[lament blade]

I'm not sure user level and cooldown parameters for the commands can be added through chat, but commands can be created with the !add command

cooldown and user level can be added through the website

[knotty perch]

@crude pecan Hey guys, the custom bot is spamming the command without stop any idea why 😛 ?

after we used a command, it executed it but keep spamming its content

[proud brook]

Yas, that's what I thought. Thanks!

[shadow zodiac]

but I wonder if you can give mods the ability to custom the commands themselves?

[livid elk]

Good Morning. I am using Kappagen in overlay to show Chat-Emotes in Stream. Is it posible to show emotes only in stream instead in posting before in chat?

[knotty perch]

@lament bladeDo you have any idea about the issue matE?

[knotty perch]

this one

[lament blade]

I can take a crack at it suer

[knotty perch]

I have banned the custom bot now and went back to SE

[lament blade]

are you using ground control?

[knotty perch]

cz its spamming emotes

no

i have set custom commandcs

commands

and when we type !love for example

it shows the sub emots

emotes

[lament blade]

Right, and the response just keeps repeating itself?

[knotty perch]

yea

a lot

spamming

i banned it

cz its ruining the chat

lol

[lament blade]

I'd say, try parting it and adding it back

that could be a solution here

[knotty perch]

parting?

[lament blade]

but test it after your stream

[knotty perch]

from SE settings?

[lament blade]

yes, from the dashboard

exactly

test it after your stream tho, to make sure chat doesn't get spammed

[knotty perch]

i removed it from here

[lament blade]

that's alright

[knotty perch]

but its still spamming 😛

even if its not here 😛

[lament blade]

ban it for now

or mute, whichever works for you

[knotty perch]

yea banned

[lament blade]

No problem, get back after your stream

we'll try to solve it

[proud brook]

On this matter... Is there a way I could grant access to my S.E. dashboard to my mods?

[lament blade]

of course, if you click on your username and go to account mangement, you'll be able to generate editor or manger links to give to your mods

[lament blade]

I am searching a possibility to creat a chat command for the bot, and the bot will reply the time untill the next hypetrain can start

[lament blade]

that's not possible at the moment

[marsh breach]

Hi guys

How can I have this font?

[ionic kelp]

@marsh breachDo /me before the response.

[marsh breach]

Thanks

And how can I change color?

[ionic kelp]

You can't.

What I gave previously would've done that but it's not possible without SE changing it themselves.

[regal juniper]

does game capture not detect games in full screen borderless? does it have to be only full screen?

[old turtle]

When i do Media request and play the Video there is no sound of it on stream. But in OBS.live is sound

[crude pecan]

@old turtle ⤵️

If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.

https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png

[regal juniper]

just changed to full screen from borderless and didnt seem to change anything as i was thinking - any reason as to why my game capture doesnt work? ( is this the right place to ask or should i go to OBS? i am using SE)

[keen wigeon]

Probably OBS.

[crude pecan]

@regal juniper ⤵️

Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[knotty perch]

@lament blade Hey bud, stream done

If you wanna fix it

[keen wigeon]

Hey, I'm here to jump in

[foggy plaza]

Hey all! Recently changed my Twitch account name and it looks like my bots did not transfer over. I've given my new account name "Super Moderator" status, but I think I need "Broadcaster" status to have the bot live during my streams. Twitch account name and StreamElements profile name is AsPeaks_ thank you so much and let me know!

[crude pecan]

@foggy plaza ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[foggy plaza]

Thank you!

[graceful crown]

I've added the latest follower widget to my stream but it only updates when I manually update and not when someone follows

[limpid fjord]

I'm trying to send an overlay that I have created to a friend so they are able to use itbut I can't find a way to share it with them. Any help?

[nimble dune]

you need to be invited as an editor to their SE account, and then you can duplicate it into their account

[crude pecan]

Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your channel name at the top of the dashboard
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted

Video tutorial: https://youtu.be/zl_h-ttZDF0

[nimble dune]

[crude pecan]

@graceful crown ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[graceful crown]

6109ead103fbb11121e3795f

[limpid fjord]

Thanks @nimble dune

[keen wigeon]

I don't see any activity, including no followers... When did you test this?

[graceful crown]

well i've been live and gained 5 followers since

[keen wigeon]

They're not in your activity feed, so they don't be counted in any widget. I'll reset something to hopefully make it work.

[keen wigeon]

Works 🙂

[graceful crown]

thanks!!

[vestal jacinth]

Hi after changing my nickname on twitch the bot doesn't work anymore how can I fix it?

[slim walrus]

does stream elements TTS have a banned word list to protect me from troll sabotage ?

[crude pecan]

@vestal jacinth ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[old turtle]

Alright so my Audio problem is solved, but now the video feed isnt working on stream.

[keen wigeon]

Yes, the one under your tipping settings (expand Tip Moderation to see where you can set it up) affects all TTS features.

[latent wing]

Hey, so I am having an issue seeing sponsorships, it no longer appears in the revenue section of the dashboard.

[crude pecan]

@latent wing ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[keen wigeon]

What exactly isn't working? Your webcam? What are you seeing instead?

[latent wing]

Ok, here is my acct id

5d0aa4daaa6e59520bfd6f7c

[old turtle]

So, in Media request (when you have it on) you see the video and hear the audio normally but in my case the audio is working but not the video its just not there.

to clarify

this is in obs.live

wait what

now its working

i swear i did nothing

[keen wigeon]

Which campaign did you see available there? Did you accept it, set it up, start it at all?

[old turtle]

oh no wait its just a frozen picture

its not working

[latent wing]

None. I no longer have access to the sponsorship tab in revenue section. I haven't accepted any, but was curious to look at available campaigns.

[keen wigeon]

I'm not seeing anything available for this account. Did you see something there in the past?

[keen wigeon]

Which overlay are you using for MR?

[latent wing]

Yeah I believe it was some magic the gathering as an available campaign at one point, but in my revenue section that used to have sponsorship details, only has tipping, revenue history, SEPay, and SeMerch

[old turtle]

do you mean the browser source?

[keen wigeon]

Ok, you're talking about the "partnerships" page. Many people had that with the MTGA partnership program which wasn't available for a long time. We removed it recently.

[keen wigeon]

No, the overlay name.

[old turtle]

the name isORANGE METROPOLIS ANIMATED SUPER THEME - ANIMATED ORANGE METROPOLIS but i inserted the media request by my own

[latent wing]

Oh okay, thank you for your time. So the SE.Sponsorships have been removed completely?

[keen wigeon]

No, but this partnership was, so if it's the only one you've had (probably for a long time since it's been discontinued) then you'd have the entire tab removed.

[latent wing]

Oh okay. Thank you again for your time

[old turtle]

Figment sorry if i act stupid or anything but something is wrong with my stream in general now

[keen wigeon]

Everything is ok, just refresh the browser source.

[lament blade]

When i edit the trigon static overlay like changing the "YourName", then pressing save, the change doesn't apply. I've edited the overlay on the browser and on obslive but the change still doesn't apply at all

[ionic kelp]

Follow this #helpdesk-twitch message

[lament blade]

Thank you

Hello i got an question. i want to put an donation goal in my overlay but i cant find the settings to change the starting amount its always the full money i already got donated but i want to start at 80

[old turtle]

ok so one final question, where can i change my resolution that should be streamed?

[keen wigeon]

OBS settings -> Video

[old turtle]

ok and thank you for your patience.

[lament blade]

could somebody help me?

[crude pecan]

@lament blade ⤵️

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[weak haven]

Not sure if this is the right place to ask but i put my friend as a bot supervisor on streamelements and she shows up on her side as one

but on my side

it's a deleted user with a different name

does anyone know what would cause something like that?

[lament blade]

how do i remove a channel from my account?

[keen wigeon]

What do you mean by "deleted user with a different name"?

[keen wigeon]

You can't remove one channel from an existing account.
What is the reason you want to remove it?

[lament blade]

i added my twitch to see it i can use loyalty on youtube

[weak haven]

Her end

my end

i screen shared

and confirmed

censored personal details

but i'm kinda confused why the name on my end is different

not a big deal but kinda sus

[keen wigeon]

I see. Unfortunately we can't remove it, as I said.

[lament blade]

ok

[indigo crescent]

hello, can someone enable chat stats for realaskunged? 404 not found error

[drowsy linden]

is there any name changes?

[indigo crescent]

nope

[rain crypt]

Where can I find the word censor for TTS on alerts ?

[drowsy linden]

#helpdesk-twitch message

[north leaf]

Can I use something like the combo emote module but with words instead of emotes? Example, 5 users, in separate messages, type !play in the last 3 minutes and the bot gives an answer.
I managed to do something similar using Kappagen, but the bot doesn't talk in the chat, it just displays an image when the trigger target is reached.

[placid raptor]

lets do this over the ticket, i'll reply to it now

[weak haven]

Ok I put one in just a while ago ty

[opaque stirrup]

hi two questions, 1 trying to find out what account I have linked with my SE.Pay. 2. if I disconnect it so i can change the account will lose the money currently in

[placid raptor]

about 2 it's a no, you won't. only way a balance is refunded is if your account has funds in it but is not properly set up in over 2 months

[crude pecan]

@opaque stirrup ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[placid raptor]

regarding your account information reach out via and we'll assist 👍

[opaque stirrup]

thank you!!

[placid raptor]

[lament blade]

There's a momentary lapse (black screen) between the overlays when i'm switching scenes. I'm using a pre-made overlay

You have to wait for the overlay to appear

[dry hare]

That is due to the loading time of your overlays in OBS. You will want to have a transition time of around 1500ms in order to accommodate for the overlay loading.

[dull python]

'Ello! So I'm just wondering with the keywords of a command, is there any way to make it so this keyword has to be the first word? I know it currently says otherwise but for this particular command I don't want it to trigger if the keyword is not the first

[lament blade]

So i just set the duration to 1500ms under the scene transitions window correct?

[dry hare]

yes I believe that's correct

[lament blade]

Dude it takes like 3000ms

So i set it to that then?

[magic jungle]

Does streamelements take a percent cut on donations?

[solemn panther]

hey i have a question:
do any of you know of a widget for subathons that works with stream elements?

[nimble dune]

No, SE doesn't touch the money at all, it's just a pass-through service, but PayPal takes a fee https://streamelements.com/dashboard/tipping/fees Regular Tip Fees: 2.9% plus $0.30 USD (StreamElements does not take any cut of tips)

[dry hare]

if that's how long it takes, then yes

[nimble dune]

Go here https://streamelements.com/dashboard/themes and click on the widgets section "Stream Marathon Timer"

[drowsy linden]

Are you sure you typed his name correctly?

[crude pecan]

@round nacelle, posting suspicious links will result in not being able to post again.

[indigo crescent]

https://stats.streamelements.com/c/realaskungen

[dusk marsh]

guys i really need some help with SE. I cant get notifications to pop on on my screen when someone follows or subs.

it will only show it in chat

[drowsy linden]

Done.

[indigo crescent]

ty

[wanton sand]

Hi, I have a question about the Raid Shadow Legends sponsorship if anyone could direct me to the channel it's ok to ask it in? I tried the 'Contact an Agent' button but they sent me here.

[crude pecan]

@wanton sand ⤵️

Please contact us via email for support with your campaign or sponsorship. You can use our contact form here: https://streamelements.com/contact Thank you.

[knotty perch]

@keen wigeonHey bud

Im here now

Do you have few mins to check the bot?

@keen wigeon I will check it after raid if you can

[rancid kestrel]

My alerts never worked and I swear I’ve tried everything. When I first had them on I had variants disabled. They didn’t work. I removed the sounds and went full basic and they were intermittent. I put custom alerts with basic sound and they are still intermittent sometimes not working at all. I’ve set variants up the same as the regular alert and they are still intermittent. I’ve made whole new overlays for it. I do not know what to do at this point.

[hybrid silo]

Hey I am doing the raid shadow legends campaign sponsorship and was wondering if I could get more time?

[crude pecan]

@hybrid silo ⤵️

Please contact us via email for support with your campaign or sponsorship. You can use our contact form here: https://streamelements.com/contact Thank you.

[keen wigeon]

Hey, here

[marsh pike]

hey, I installed the StreamElements Leaderboards but it doesn't seem to work. Is there a way to fix it?

[keen wigeon]

What's the issue with it?

[marsh pike]

It says "No data"

I guess it's not updating

[keen wigeon]

Have you changed your username recently?

[marsh pike]

I did it like 3 months ago

[keen wigeon]

What are your current and previous usernames?

[marsh pike]

my current name is afaocofao69

the old one should be naziafaocofao69

but I'm not really sure

[keen wigeon]

I created a new chat stats page for you, it'll start collecting data from now and you'll start seeing data in the leaderboard.

[marsh pike]

thank you so much! I wish you a wonderful rest of the day!

[signal adder]

Hi! I'm a bit confused where to ask help, but I'm a Twitch streamer and recently I'm having issues with Loyalty store, usually moving icons from places would organize my store items as I want them to be shown. But it's been 2 weeks this feature is just not working anymore, they are randomly positing and changing places seems to work on some item and not on others

[dark willow]

Hey, my streamelemnts chatbot is not working. even the command !commands is not working anybody any idea for help?

[crude pecan]

@dark willow ⤵️

Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png

@signal adder ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[opal iron]

Hello ! Im a small twitch streamer and recently ive done a sponsorship that was submitted for payment just today. However i did not receive any activity feed on my Payal. Could i get some help ? Thanks !

[hexed terrace]

hello, for media sharing, how does my chat send a video to the queue? is their a command they type or a link they go to?

[dark willow]

The bot is allready in my chat and he still got mod rolle

[crude pecan]

@dark willow ⤵️

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[lament blade]

i need help about dual streaming pc setup

[keen wigeon]

Hi, once a bill is submitted to the payment processor, it takes up to 2-3 additional business days to make it into your account.

[dark willow]

my problem got solved. Thank you!

[nimble dune]

They can use the !songrequest <youtube id, url or video title> or !sr command. !sr command is an alias for !songrequest. Make sure that the !songrequest command is enabled here: https://streamelements.com/dashboard/bot-commands/default-commands

[opal iron]

Ah so it will show the demand after a few days on the paypal activity ? Many thanks !

[keen wigeon]

If the bill "submitted" date is today, then yes, it'll take a couple more days. 🙂

[hexed terrace]

oh okay so they can just use that command with the URL after?

[opal iron]

Got it , thanks for the fast reply !

[nimble dune]

Yes youtube url, youtube id or video title

[hexed terrace]

okay awesome thank you

[nimble dune]

You're welcome!

[blazing terrace]

@keen wigeon i deleted the !raid command since i finished the campaign, ad its still shouting it out. twice, at the same time

[keen wigeon]

Is it doing it in response to people typing !raid or just periodically?

@blazing terrace yeah you still had two timers up, I disabled them. They can be sneaky, these timers.

Also your bot isn't modded, do /mod streamelements in your channel.

[tropic flower]

I have a problem, it does not sound or my host alert appears and it has been like this for two months

[signal adder]

My account ID 59968a1d48c97212abd23746

[keen wigeon]

Yeah, I see what you mean, some of the time rearranging them works, other times it doesn't.

[tropic flower]

ID 5fcf9eb6fb584ba3f12a3063

[signal adder]

Yes, I even tried deleting and making a new product, but it have no effect

[keen wigeon]

Can you elaborate on what doesn't work exactly?

[tropic flower]

the host alert does not appear when they give me live host but all other alerts do appear

[keen wigeon]

Can you open a ticket with us at https://streamelements.com/contact ? We'll probably want to ask the devs how it's supposed to function. Specify your account ID there as well, and explain what the issue is exactly. Thanks.

[crude pecan]

@tropic flower ⤵️

Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[signal adder]

ok, will do it! thank you

[thorn oasis]

Hello i have a question regarding SE.Partnerships, what are the requirements to unlocking this tab? I am pretty sure i have met them but still didn't unlock this option while my friends did and was wondering if anything bugged

[compact whale]

One of my viewers can't redeem anything from my store. He has more than 4000 points and can't redeem evn the 100 point things

[nimble dune]

Have them do this

[crude pecan]

@compact whale ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[compact whale]

Me or them? I don't think they use streamelements

[nimble dune]

Them

[vale saffron]

hey i want to create a command to whoever use it , should response congrats you are the first on stream

and when some1 else use it would be 2nd

any1 can help me?

so i mean everytime use the command the response will be +1 number

[nimble dune]

It's invite only.

with "requirements" that only the staff know.

[thorn oasis]

@nimble dune I understand but i assume the invite is automatic and based on something like let's say hours streamed + avg viewers, is it possible something "bugged" and i didn't receive the invite? I am asking because a friend of mine with less hrs streamed and avg viewers received the invite and i haven't and i was wondering if i didn't register somewhere or i did something wrong

[grand basalt]

Hey there, how do variation probabilities work? For example if I have a variation that has a 5% chance of showing up, and a variation with a 50% chance of showing up, what's the percentage chance that the default alert shows up?

[foggy heart]

This message here has a good break down: #helpdesk-twitch message. Also, feel free to chat in the #dreamteam channel!

[glacial ledge]

Hey, I have a question and although I have created myself se merch if it is now who should buy what do I have to do and pay attention to?

[hasty pelican]

Is there a way to edit this message once a giveaway has ended?

[karmic trout]

хай

[glacial ledge]

Do you Guys can help me?

[crude pecan]

@karmic trout ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[sonic rampart]

hello! is there a way to edit the !quote add command so that everyone can use it, not just mods?

[foggy heart]

You can go here: https://streamelements.com/dashboard/bot-commands/default-commands and change the user level for the command

[sonic rampart]

this doesn't list the !quote add command, just the !quote command 😦

[foggy heart]

Ahh, didn't notice the add part! You can try the following to make the changes to that particular command

[crude pecan]

@sonic rampart ⤵️

You can add, remove and make changes to custom commands in chat with !command/!cmd flags:

!command add (commandname) (commandresponse) - allows you **to add **a new custom command
!command remove (commandname) - allows you to delete a custom command
!command edit (commandname) (commandresponse) - allows you to edit an existing custom command
!command show (commandname) - allows you to see the raw response of a command before variables are used
!command options (commandname) -(flag) - allows you to change settings for an existing custom command

More information here: #helpdesk-twitch message

[foggy heart]

The options setting should allow you to change user levels

[sonic rampart]

thank you- which flag would that be? level (number)?

[foggy heart]

yes that should be it. And the levels are as follows: levels for permissions: 100 -> everyone 250 -> subs 300 -> regular 500 -> mod 1000 -> supermod 1500 -> broadcaster

[sonic rampart]

okay hmm it's saying no command with trigger quote found?

[foggy heart]

Depending on the command, you may not be able to just the further options. I think you may be able to only adjust the "quote" portion on this one

[sonic rampart]

ah. so only mods can add quotes forever? 😢 is there a custom quote command that would work instead, do you know?

thanks for your quick responses btw!

[valid copper]

hello i had a question i have 100 followers on twitch and want to create a SE.pay account but after i have filled in everything i can't press save anyone an idea?

[foggy heart]

At the time, the main quote command listed is the only one we use.

[crude pecan]

@valid copper ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[vocal prawn]

Hey I don't know if this is the right chat, but I'm unable to get into my friends dashboard when I switch to their channel. When I click "My Dashboard" it starts to load then kicks me back to the main streamelements website. I have tried on both chrome and edge and get the same result. I am now unable to switch back to my dashboard.

[plain maple]

hello everyone

I added alerts to obs, so if i use theme pack with informations like 'last follower' etc. am i going to get information automatically?

[summer robin]

Hi Hi, I feel this has probably come up a few times, but I couldn't find any recent answer and me reaching out to chat didn't get anything back. I was supposed to get paid out for the Vikings sponsorship today. I am pretty sure I have my payment stuff set up as I've received tips through it before. It just has submitted so far as it's status. Just curious!

[tough scroll]

hi i when i first got stream elements it added a nice little live vhat to the side of my obs, i accidently exited out that chat and i dont know how to get it back ?

[lament blade]

Hello I have been streaming on Twitch with Streamelements. I have decided to try Youtube with it today. How do I add it to my chat as a bot. I am logged in already.

[drowsy egret]

you might have to ask them to re-invite you as an editor

[celest oasis]

The streamer has to click this link https://streamelements.com/logout to logout on their end and then log back in when they do that you will gain access to their dashboard etc again.

Same thing for you if you can't access your dashboard click the link then log back in and you will regain access

[vocal prawn]

Thank you I'll give that a go

[drowsy egret]

correct, those labels should update automatically

[drowsy egret]

streamelements menu > obs.live docks > chat

[drowsy egret]

if you're referring to adding the bot to your youtube stream follow these steps

[crude pecan]

To set up the bot for your YouTube stream, please follow these steps:

1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
2. Your stream must be live for the bot to join the chat.
3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.

[trim sigil]

i have a question. Is there a way to create a folder in the commands section so we can group certain commands together OR can yall add that in the next update???

[crude pecan]

@trim sigil ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[charred sage]

hi helpdesk! I was wondering if there's a setting for adjusting the filtering in alert boxes? For example: someone named assassin followed me. The alert popped up on stream and just said " is following". My guess is that it censored the name because I've never seen that happen before.

[drowsy egret]

it's filtering out the name because it includes "ass", you can turn that off in your tipping settings under tip moderation

[charred sage]

YES ok I was looking for the tip moderation page. thanks @drowsy egret !!

[round orbit]

Hello small question, I just formatted my PC so I had to re-download everything etc, I just got OBS and all my settings are gone + scenes, can I somehow get the scenes + settings back?

[serene hawk]

Good evening, on my channel the commands: !setgame !settitle do not work the moderators can not use them either.

[ionic kelp]

@round orbitOverlays made with us yes. Anything else unfortunately unless you made a backup of no.

[round orbit]

Your moderator needs "Editor" role for him to edit title, game etc I think

[round orbit]

So all my scenes are gone? I can't get them back?

[serene hawk]

no, i set commands to moderator

[ionic kelp]

Streamelements needs editor on twitch.

[serene hawk]

but before that, everything worked

[ionic kelp]

@round orbit Unless you explicitly made a backup of the actual files along with profiles/scene collections yourself or backed up via OBS.Live then no. Everything is entirely stored locally on that PC.

[serene hawk]

three days ago everything was fine but today something is not working

[dry vault]

If you go to view my friend's chat stats on the streamelements website, it returns 404 - Page Not Found, and she has not changed his username anytime recently. Username - MeganLovesChip

[round orbit]

RIP

[ionic kelp]

should be good now.

[serene hawk]

3 days ago every command works, but today !setgame and !settitle don't work.

[tough scroll]

tysm!

[serene hawk]

soo can someone help me? 🙂

[agile brook]

I set up commands today that worked when I tested them offline in my chat. I streamed and none of them worked while I was live. Tested them again after I ended my live stream and they worked offline. Did a live test and they didnt work. Now they dont work at all. I never changed anything. What is that?!?

[drowsy egret]

check your commands, make sure they are enabled and also check their perms

[plain gate]

Hi, i got some problem whits media request on OBS, i wanna to toggle video of but this button notworking

[serene hawk]

everything is alright i think

[tough swift]

i`m starting a giveaway but when my viewers tip !ticket dont work, i dont know whats a problam, maybe i'm changed something.. someone know about this ??

[drowsy egret]

did you add the bot as an editor?

[serene hawk]

yes and its still not working

[crude pecan]

@serene hawk ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[serene hawk]

thx its worked ❤️

[tough swift]

@drowsy egretcan u help me too ? i started the bot say in chat about the giveaway but comand !ticket donsen`t work =/

[drowsy egret]

make sure the command is enabled in your dashboard

[tough swift]

giveaway comand sure? yes its enable but i do this now need restart live ?

[drowsy egret]

I mean the !ticket command (!enter)

[tough swift]

i`m look for this comand, but i dont see, where i found him to enable ?

[drowsy egret]

the default name is !enter

[tough swift]

sure i will try

look it doesn't work

[drowsy egret]

the command wasn't enabled, I enabled it for you

[tough swift]

i dont know what i need do to work

o.o

[drowsy egret]

it should work now

[tough swift]

ok

thx

worked worked, thank thank u

[wheat bramble]

Hi team, my SE bot has been working fine up until this week. Randomly during streams (and offline while testing) it will not post commands. I have made it part/rejoin my channel multiple times and sometimes this works but it is now not working altogether. It has mod permissions and I have checked on SE Dashboard and everything looks good to me. Any other troubleshooting steps I could do?

[gleaming bone]

Can anyone help me with my alerts, ive been testing an testing. Alert sounds come through once in a blue moon, an then don't ive googled everything i could. Countless YouTube videos an have gotten no where. Any help/tips is appreciated!

[odd kernel]

my stream didn't crash but it says I streamed for 1 minute. I streamed for 2 hours

?

[crude pecan]

@wheat bramble ⤵️

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[wheat bramble]

Sorry, I am using Stream Labs OBS

no custom bot name

[foggy heart]

Are there certain commands that don't come through, or is it random?

[wheat bramble]

it's all commands and it's random

[foggy heart]

do the animations play everytime?

[wheat bramble]

so we would do a raffle and then chat would join and it doesn't do the countdown reminders. And then it would say "nobody joined the raffle" and then othertimes it just won't post at all. Custom commands and static commands won't work.

[foggy heart]

Can you share your account id?

[crude pecan]

@wheat bramble ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[gleaming bone]

yes just no sounds, but also the alert box shows up random in spots

random from where i set it to that is

[wheat bramble]

5f96e5b85802ff538f5b4751

[foggy heart]

Random spots every time for the animations? Or just a spot different than what you expect?

[gleaming bone]

different spot than what i expect

sounds just dont work

[foggy heart]

For the overlays themselves, what do you have them set to resolution-wise?

[crude pecan]

@gleaming bone ⤵️

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

@gleaming bone ⤵️

If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.

https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png

[foggy heart]

For the alert sounds, try looking at the audio settings ^^

[wheat bramble]

@foggy heart should I wait for further instructions?

[foggy heart]

So I do I see that the custom bot has been enabled for your channel, have you used OBS.Live before?

[wheat bramble]

no, I have not. I started on StreamLabs and that's what I still use today

I could change OBS.. would take some time though

is there anything I could do right now to get the bot working with my current set up?

[foggy heart]

I'm checking to see, but OBS.Live would be one option to fix it

[warm vapor]

is Ground Control still working with rename chatbot?

[sly jewel]

Hi i setup up streamelemeants yesterday and im trying to part channel then join channel / keeps saying the bot is currently not in your chat i need help

[vital nova]

how do I get console audio for both myself and my stream? I’m using the Elgato HD60 Pro Capture Card.

[glass garnet]

Do we have the league of legends variables explained somewhere? The regions to be more specific. I didn't find it on the variables page.

[ionic kelp]

@glass garnet that's entirely handled via 3rd party APIs. I'm not aware of any that will work with us.

[glass garnet]

But the variable is available, we use it on some channels, and not using custom api's. That's really strange.

[ionic kelp]

1 sec

[ebon fulcrum]

my bot randomly writes "Response message" and I forget how to make this stop LOL it's happened before in the past.

[ionic kelp]

Timer had an extra entry.

@glass garnet we have no such thing out of box. Other bots may have something but we definitely don't.

[glass garnet]

How does this: "$(leagueoflegends Pijack br)" works then?

[ionic kelp]

It doesn't.

[warm vapor]

ok ignore me xD nvm

[glass garnet]

Are you sure?

[ionic kelp]

[wheat bramble]

I will try switching to OBS.Live tomorrow and see what happens. I definitely want to stay with SE as my tip alerts don't come through on Slabs.. which is frustrating. Thanks for the help, you can stop investigating this now and I'll try switching and come back if I run into further issues 🙂

[ionic kelp]

@warm vapor Any particular reason why you want to use GC?

@glass garnet channel name and which command is that? No links please.

[warm vapor]

Cause I use Streamlabs and dont want run Streamlabs and OBS.Live at the same time

[glass garnet]

Pijack, !elo
Jumayumin, !elo and !elona
Micao, !elo
Jovirone, !elo
Alex_Vido_Casanelli, !elo

[warm vapor]

So..GC dont with with rename the chatbot?

work*

[ionic kelp]

1 sec.

[warm vapor]

alright

[sly jewel]

Hi i setup up streamelemeants yesterday and im trying to part channel then join channel / keeps saying the bot is currently not in your chat i need help

[drowsy egret]

it works, we need to enable the option for your account but there's no support for it so if you encounter any issues we can't do much

[warm vapor]

Mh okay, thats sad. ty

And is there any option to import ALL from streamlabs to OBS.live? when i use the import button on "streamelements", they import just the scenes but not the sourcees

[sly jewel]

cam someone answer my question

[crude pecan]

@sly jewel ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[sly jewel]

It didn’t work

[orchid pasture]

i need help from staff

[drowsy egret]

it doesn't import your overlays?

[crude pecan]

@sly jewel ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[orchid pasture]

skill i withdrew from se.pay how long does it take to hit my card?

[warm vapor]

@drowsy egret no just the scenes

[drowsy egret]

usually 3-5 business days

[drowsy egret]

can you show me a screenshot of how it looks after importing?

[sly jewel]

6109e3f39f73751a4884d30e

[drowsy egret]

do /unban streamelements in your chat, it might be banned

nvm, it's already there

[sly jewel]

How can I make it say welcome and who followed in chat I’m new to this ?

[warm vapor]

I got one Source/Quelle but i have a lot more sources, and this one is buggy, cant change it, so i have to delete that one source, same in all other scenes

[drowsy egret]

you need to enable the chat alerts module here: https://streamelements.com/dashboard/bot-modules

[drowsy egret]

and that overlay that's imported doesn't have anything in it?

[warm vapor]

youre right

only this grey area as source

[sly jewel]

I have it enabled but I was streaming earlier and someone followed and it didn’t say that person followed in chat

[drowsy egret]

did you enable both the module and followers alert?

[drowsy egret]

and how does it look in slobs?

(you can dm me if you want)

[warm vapor]

Streamlabs

[drowsy egret]

I'll ask our dev team to clarify this, will get back to you

[warm vapor]

Alright, thank you. Have a nice day

[crude pecan]

@sly jewel ⤵️

Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[sly jewel]

Ok thank you

[dusty mulch]

My sources aren't staying in place or when I put the lock it resets to a small size. I tried doing Stretch to screen and Fit to screen but it keeps resetting when I hide the source. How do I fix this? I even updated my Obs studio

[worldly escarp]

not sure why you are using transform.. what were you trying to do and what were your steps

[dusty mulch]

It was working earlier today. I had these video transitions set to full screen and every time I hide them they reset back to some super tiny size

@worldly escarp

[worldly escarp]

and the res is 1920x1080 in t he source's settings?

[dusty mulch]

How do I check source settings? The Canvas is set to 1920x1080

@worldly escarp

[worldly escarp]

not there

[dusty mulch]

Preview scaling?

[worldly escarp]

click in the browser source and then properties

[livid fog]

i need help with SEPay

[dusty mulch]

These aren't browser sources tho

These are video's

[ionic kelp]

You'd wanna ask on the OBS discord then.

[dusty mulch]

@worldly escarp

oh okay

[crude pecan]

Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

@livid fog ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[dusty mulch]

They couldn't help me :/

So I fixed the issue. Apparently if I add it in my group folder it gets really small but when I take it out of the folder it goes back to normal. That's so strange tho.

[zenith widget]

That means that the group has been set to be really small

[zenith widget]

update your GPU drivers

[dusty mulch]

It's already up to date

[cinder orbit]

Good morning, I have a question, and it is that when I activate the 8ball command and I refresh the page it deactivates itself, do you know what it is due to? Thanks in advance

[lament blade]

after activating the command, do you see the saved notification on the top right?

[hybrid whale]

Hello. I switched my twitch username and now streamelements doesnt work. what can i do about this?

[crude pecan]

@hybrid whale ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[cursive raft]

Hi i'm new to streaming and have set up an overlay for discord, on streamlabs activity feed it only shows raids/hosts but not new followers so i think thats why my overlay isn't working when i get a new follow just wondering how i can fix this?

[crude pecan]

Check out this playlist https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv with tutorial videos from setting up the basics to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[tribal heath]

Hello,

I continue to have problems with SE.pay, I tried to upload the photos of my documents by making more and more attempts at the link you gave me but as soon as I click on upload it goes into a loop and never loads them. I would like to solve because there is a lot of money blocked, please help me. Thank you @ionic kelp

[lament blade]

@tribal heath we'll reply to the ticket you sent us

[tribal heath]

I replied to the e-mail: I have attached the documents @lament blade

[winged cradle]

Hi does anyone know how I could make a random pick for all users but one, like I want for everyone to have the random pick, but when one specific person uses the command I want it to only provide 2 of the 12 options versus the random 12 for everyone else

[narrow ibex]

Unfortunately, this is not possible with the normal variables. You can select a random person from the chat with "$ {random.chatter}", but this is the same command for each person. The only thing I could think of would be an extra command for this person or something more complicated with external programs.

[winged cradle]

Ok ty!

[dreamy heron]

Hey! not sure if this is the right channel to ask, but is there a way to do a patreon subscription goal bar? I need it asap and haven't found a way. All help appreciated!! ✨ 🙏

[ionic kelp]

Unfortunately no to my understanding

[dreamy heron]

oh well, that sucks... okay, thanks for the quick response and info! ^-^

also, nice nickname lol

[ebon forum]

We only have patreon alerts, no goal bar. This is the only one:
#widget-share message

[dreamy heron]

okay thanks a lot! doesn't work for what I'm trying to do unfortunately though :/

[ebon forum]

Well then we have nothing that could be used for your usecase.

[fiery bear]

need help with channel points not working correctly ?

[open osprey]

Hello, i want to use a a command like: !badum $(redeem badum) COSTUM MESSAGE TEXT

If i do this streamelements only do the redeem

[lament blade]

yo

les francais comment ca va

[feral narwhal]

#🇫🇷︱français

[drowsy linden]

hey, you can edit the redeem alert message here: https://streamelements.com/dashboard/bot-modules > redemptions

[crude pecan]

@lament blade ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[open osprey]

thats right, but i wanted a costum message for every redem

[drowsy linden]

mmm, Im not sure that's possible :( the ${redeem} variable only works to redeem items without the !redeem command.

[open osprey]

oohh ok. Next Question is, in roulette the first slider.
when it is total left users lose or win more coins?

[mystic fiber]

Hey can anyone help me? My streamlabs overlay does not show my newest subscriber and with the alert box i did not get the alert when someone subbed to me or sent bits

[dark basalt]

Hey, I have a problem that chatstats don't work on my channel and I don't know what it's caused by, my nickname is mexuszef

[ebon forum]

Was the channel recently renamed? If yes, we need the old name too

[dark basalt]

No, I didn't change my nickname

[ebon forum]

Chatstats are now fixed

[dark basalt]

ok, thx

[mystic fiber]

Meant streamelements

[mystic fiber]

Yeah, but that has nothing to do with my problem

[dry hare]

Were you using the streamelements overlay when they followed?

Is the bot a moderator in your channel?

[mystic fiber]

Yes and yes

i have 1 sub here and bits but it doesnt count for it

[versed breach]

I'm not sure where to ask this, but I'm having withdrawal errors when trying to pull from tips made through SEPay.

[mystic fiber]

@dry hare

[dry hare]

Asking

[jovial venture]

Does anyone stream on off an xbox using obs on laptop

[maiden mirage]

@viscid pebble just rebranded my channel name and lost all my commands and overlays. how to recover?

[crude pecan]

@mystic fiber ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[proper granite]

Hola, hay soporte para persona en que hablen español?

[ebon forum]

#🇪🇸︱español @proper granite

[willow crater]

so my friends donation alert doesent show up, but he has everything configred, we gets the dono on his activity feed but not on stream. help

idk how to use this discord

[ebon forum]

Replied in the other channel, please keep the communication to one channel

[willow crater]

bet thanks

[plain ice]

How do I add points on Twitch?

help !!

POINTS LEADERBOARD

[ebon forum]

Our leaderboard or the Twitch points? those are different

[plain ice]

Can I send a picture to you?

[ebon forum]

Please use the channels here.

[river meteor]

My chat stats are not working, can someone help?

Old username: kelbricut
Current username: sleekyrp

[ebon forum]

Fixed.

[nimble dune]

Chatstats needs fix
old name: davidzavori
new: deepsleepjoke

[river meteor]

Oh wow, that was so fast. Thank you so very much!

[ebon forum]

Those are fixed

[meager lance]

Can someone help me? I recently became an affiliate, how soon do subscriber options in loyalty settings become available?

[ebon forum]

They are available by default, please log out and log back in after your changed to the affiliate status (if not done already)

[plain maple]

Hey everyone

chat bot timers wont work and idea?

any*

[meager lance]

Oh! Thank you! I hadn't logged out.

[green lintel]

Can someone help me out with creating a !heist command with streamelements?

[raven cipher]

hey can someone help me out? i want to change userlevel of who can use the shoutout level as a mod

[mild sparrow]

i cant seem to find the "done" button on my custom dock on obs

[cold swallow]

Hello everyone hope you all have a wonderful day!

[native gorge]

hey everyone i need help

i want to make a command on someone else's channel but on the website he made me supermod but i still cant make commands on the website

[paper dove]

hello can i get a one to one help with an expert my overlay states isnt working correctly..

[supple flint]

Wanted to make it so that sounds could not be redeemed via the website so people couldn't spam, but now the sound alerts are not listed on the website to show people what is available.

is this intentional? in the past i could have sworn that they were still listed to show available sound redemptions...

[ionic kelp]

@supple flint You have to have it set to redeem via website to show. Now way around.

[plain hatch]

I have a question. I have an alert box that all of the text has to fit with within a box. Is there a way for me to set it where the text wraps itself when a long message/alert goes off so it doesn't go off the alert as much?

[hasty pelican]

Is there a way to edit this message once a giveaway has ended?

[nimble dune]

Unfortunately no.

[hasty pelican]

kk ty

[polar moat]

I have enabled Emotesplosions for the following events: Subs, Tips, Cheers and Raid. But it will only works for Cheers. How i fix this?

[delicate pecan]

hey, I mistacly unsubscribe from emails from streamelements how do I enable it again ?

[gray jay]

Question about a Raid Shadow Legends Sponsored Stream, can someone point me in the right direction for that?

[crude pecan]

@gray jay ⤵️

Please contact us via email for support with your campaign or sponsorship. You can use our contact form here: https://streamelements.com/contact Thank you.

[ionic kelp]

@delicate pecan Fill this out along with the email and the account ID from here.

https://streamelements.com/contact

[crude pecan]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[delicate pecan]

Thanks

[leaden heron]

Hi everyone, I am new to streamelements and for some reason I now have a huge black box covering the left side of my feed that responds to chat. I have removed it, deleted it, deleted the file and started over, changed url 3 times and removed all widgets and I still have this black box on my feed. it wont go away lol can anyone help?

[grim radish]

Hey guys I cannot figure out how to fix this issue. I've had streamelements for months now and everything used to work fine, but now my alertbox is not connecting to my OBS at all, even other external plugins ie. Sound Alerts and Blerp also don't go through. I'm not sure where the disconnect is but I tried signing out and back in with new stream keys, uninstalling and reinstalling and still nothing. Any help would be super appreciated thanks!

[leaden heron]

i fixed it , turned out to be a resolution issue

[shell garden]

hi, I'm having this issue, ask for hepling in portuguese but they send me to osb support, and the obs support send me here again!

[oblique maple]

This is streamlabs....

[vast gorge]

When will affiliate emotes not showing up in kappagen emotesplosion be fixed? its been 3 months

[orchid pasture]

i cant oad obs stream says i have a firewall blocking service or i havent set up a valid service (ive been streaming for a year i have the service linked)

[bitter pelican]

is there any command to read a random line from a .txt ?

[crude pecan]

@leaden heron ⤵️

Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

[summer hollow]

why does elements have a problem loin in to another account
i cant escape it
im in a loop

[crude pecan]

@summer hollow ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[summer hollow]

i log out and it auto logs im on chrome

[nimble dune]

Clear cache and cookies in your browser

[summer hollow]

k one sec

can i cuss

please

lul thank you so e-much

@nimble dune gracias!!!!!!!!!

[nimble dune]

[plain hatch]

I have a question. I have an alert box that all of the text has to fit with within a box. Is there a way for me to set it where the text wraps itself when a long message/alert goes off so it doesn't go off the alert as much?

[final maple]

how do i add my overlay to my twitch stream?

[crude pecan]

@final maple ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[gray eagle]

can you change your title, game, tags on the actual software?

if so, where to?

[boreal hornet]

so, my chatstats page for my channel isnt working

[limber harbor]

hey how do you import sounds for stream element store into obs

[foggy heart]

Do you have OBS.Live installed, or are you just using OBS?

[foggy heart]

Have you changed your twitch username recently?

[foggy heart]

Do you mean upload images?

[limber harbor]

no i have stream elements store but wnat to get it linked with my obs so sound effects go through

[gray eagle]

.live

[boreal hornet]

nah

[foggy heart]

You should be able to go to the Streamelements Menu > OBS.Live Docks > Activity feed and adjust it there

[crude pecan]

@boreal hornet ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[ocean gate]

This can do that, but with pastebin files: https://thefyrewire.com/docs/api/twitch/pastebin/

[boreal hornet]

605bbcc9e373970e14d379db

[foggy heart]

Should be up now

[boreal hornet]

yeah saw it

ty

[north mesa]

Hello there, I am new here and have a question regarding Chat stats. I always have 404 error. Might it be possible that it is due to my change of my nick name some month ago? I read this somewhere... thx in advance.

[gray eagle]

what about just OBS?

[foggy heart]

You should be able to do it in the Stream Info dock of OBS

[spark umbra]

the bot doesnt works?

[gray eagle]

where is it located?

Also, can you see chat through the actual software or no?

[rough bramble]

Question : ${sender} wants to have a drink with ${1} … but what if I want to tag 2 people?

[dry hare]

I believe ${1} ${2} ?

[rough bramble]

Ok thank u!

[foggy heart]

View > Docks > Stream Information should get you there. And those same paths should get you tot he chat as well

[thick vortex]

it wont let me start my stream it stays on the "Start Streaming To Twitch" screen

do you know how to fix it

[astral comet]

hi, any idea why StreamElements isnt tracking my Raids & Hosts data?

[drowsy egret]

reconnect your twitch account in obs settings > stream and also from the streamelements menu

[crude pecan]

@thick vortex ⤵️

Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

[drowsy egret]

do these hosts/raids have viewers in it?

[oak sequoia]

Hello guys, how to unlink a channel?

[crude pecan]

@oak sequoia ⤵️

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

[oak sequoia]

@drowsy egret for some reason, I have mixer on my account. so how to remove it totally?

[drowsy egret]

you can't, the only way is to delete all linked accounts

[astral comet]

yes, is there some minimum for it to track them?

[mighty junco]

is there a way to have a now playing command for chat that is linked up to spotify?

[drowsy egret]

yup, here:

[crude pecan]

Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[astral comet]

thanks

interesting cos some other event lists still track the Hosts from offline channels

as in someone watching your channel then hosts it with 1 viewer isn't tracked, but is shown in an event list but now not tracked by StreamElements

[drowsy egret]

if it doesnt show in your activity feed it means twitch didnt send that information to us

[lament blade]

Hello, the bot keeps telling us that store redemptions, like sounds and whatnot, are sub only but everyone trying it is subscribed

We haven't messed with anything that would break it on our end

[drowsy egret]

try asking your viewers to login to our website and then make them try again

[astral comet]

ok just weird StreamLabs has it in the Event List, was trying to consolidate everything over to StreamElements

[lament blade]

No beans for them, I tried as well and it didn't help (I'm only moderator in the stream this is happening in)

[tawny jay]

Does anyone know why when I try to stream Apex legends it won’t show up?

[quasi gulch]

Hello.When trying to start my stream i get this message."Couldnot access the specified channel or stream key,please double-check your stream key.If it is correct,there may be a problem connecting to the server." Any advice?

[foggy heart]

Have you checked the OBS > Settings > Stream window and tried disconnecting/entering the stream key?

[quasi gulch]

Yeah im not sure where to enter it on OBS

Im in settings/stream but can't see anywhere i can enter it

[dry hare]

Click deauthorize and deauthorize

[dusty musk]

Hi there, when I try to click “Start Streaming” to Twitch, it only brings up YouTube. I’ve unlinked and relinked with Twitch stream key, and it keeps only doing YouTube

[crude pecan]

@dusty musk ⤵️

StreamElements menu, on top of OBS > Logout > Login

[dusty musk]

Thank you!

[lavish creek]

Hey, so I tried creating a daily sub goal and went to labels > subscribtions > Goals and when I created that, it defaulted to saying I have 6889/100 subs when I have 311 subs, I haven't been able to find a fix to have it go back to 0, I would appreciate any help

[crude pecan]

@lavish creek ⤵️

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[lavish creek]

bot

[rocky ridge]

hello, how do i change from facebook to twitch when going live?

like when i hit start streaming it comes up with Fb but i want it to be twitch,

[crude pecan]

@rocky ridge ⤵️

StreamElements menu, on top of OBS > Logout > Login

[carmine sandal]

hi, my streamelements account (simononon) is not receiving any events and doesn't show my followers, any ideas why? the emulated events are working

[crude pecan]

@carmine sandal ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[carmine sandal]

6109b74fb58dd06f6596696e

[drowsy egret]

new events should be going through now, past data won’t show up though

[carmine sandal]

ok no worries, thank you!

[regal dome]

my auto play stopped working

help!

autoplay enabled and queue moderation is off

[silent notch]

Hi

[shrewd stirrup]

spanish?

[crude pecan]

@shrewd stirrup ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

@silent notch ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[zenith widget]

@regal dome where are you using Media request? dashboard or OBS.Live?

[regal dome]

dashboard

[zenith widget]

what browser?

[regal dome]

i tried it both for edge and chrome

[zenith widget]

try and logout from our dashboard, clear your cache and then login again and try and see if it autoplays then

[little gulch]

The stream element bot commands aren't working on my channel

[crude pecan]

@little gulch ⤵️

Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png

[regal dome]

oh

that worked

nice

ty ty

[prime rock]

yo

can sum 1 help me?

[crude pecan]

@prime rock ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[prime rock]

i cant go live

im trying to test it

but it says the key is wrong or sum

[zenith widget]

Have you tried removing and re-adding the stream key?

[prime rock]

i tried re setting it

i dont know what im doing

where do i put in the stream key

on the obs studio thingy

[zenith widget]

Or use the "connect to twitch" button

[little gulch]

Thank you solved it

[prime rock]

what

[crude pecan]

@prime rock ⤵️

Check out this playlist https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv with tutorial videos from setting up the basics to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[prime rock]

when i press start stream it just says "could not access the specified channel or stream key, please double check your stream key. if it is correct, there may be a problem with connecting the server"

where do i check the stream key on obs

[zenith widget]

Check the image then

[prime rock]

i did

[zenith widget]

so whats the problem?

[prime rock]

i dont know

its asking me about the stream key i have no clue what im doing

[zenith widget]

Show me a screenshot of the settings then

OK, here are 2 options:

1. Follow the image again to see where to place the stream key (or to remove it)

2. watch some tutorial videos or the linked guides from the bot

[prime rock]

no its saying it failed to authenicate my account

oh i cant be bothered

just never mind

[lament blade]

sorry, have a small question about the overlay editor built into streamelements- are the only text rotation option 90, 180, and 270?

or is there another hotkey i can press to rotate the text?

[zenith widget]

There is no rotation options unfortunately.

[lament blade]

no problem! in the future will there be free rotation or at least any talk of it?

[zenith widget]

To my knowledge, no plans to add such options, no.

You can check our ideas board if it has been suggested in the past

[crude pecan]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[lament blade]

okay, thank you for answering! i was just curious :-)

i'll check that out

[grizzled venture]

hi, i swear i have research first, but didn't found a way to do it. Have anyway to show the leaderboard of loaylty points on my stream?

researched*

[zenith widget]

There is no default widget that shows the loyalty points leaderboard on the overlay.

There might be a custom one in #widget-share

but if there is nothing there, then there is no widget

[left sun]

Hi!! I've been having a bit if trouble with the host alerts

all other alerts work fine but hosts dont work at all

Do I have to have the bot in my chat or something??

[crude pecan]

@left sun ⤵️

Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[left sun]

oh that really sucks!! So if my viewers decide to host me I will have no notification?

[zenith widget]

If they are not actively streaming and don't have any current viewers, no

[compact scaffold]

Hey can someone help me

[left sun]

oh well, I understand! Thanks

btw, idk if this is the right place to ask but does anyone know of an premade overlay with a nice looking chat? I want to entirely switch out of another service I was using

[left sun]

When was that change introduced, btw??

[zenith widget]

more then 1 year ago

due to mostly becuase of host bots spamming our system

[crude pecan]

@compact scaffold ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[zenith widget]

you will have to check our premade overlays and see what graphics fancies you. Just not that the chat widgets in the premade overlays are the same, the only difference is the graphic made for the themed overlay that is used as a background image.

[left sun]

ohh okay, it's just that I don't find the menus where I can customize the way the chat looks

the only thing you can customize is the background right??

and the font

[zenith widget]

yes

[astral comet]

what's the trick to get Kappagen custom emotes to trigger.. I've set one up and typing the text in chat doesn't trigger it

[crude pecan]

@astral comet ⤵️

There is currently an on-going development investigation regarding an issue with KappaGen causing Twitch channel emotes to be unavailable. Unfortunately there is no ETA for a resolution at the moment.

[astral comet]

ok cheers

is there an issue with Kappagen custom emotes for a Cheer. Doesn't seem to use what's selected

[grizzled venture]

back, loaylty points have any txt or any kind of file that i can handle with? It could help me with a widget.

[zenith widget]

No - but there is an API. For any custom widget/API questions, use #dev-chat

@astral comet make sure you don't have the emotes/images marked as a sprite sheet

[grizzled venture]

ok, thanks

[open osprey]

Hello i want to trigger a redeem and an Counter with one Command. How do i do that?

[zenith widget]

Not possible. You can only trigger either redeem or the ${count}

[open osprey]

Can i trigger 2 other commands with 1 command?

[zenith widget]

no - the bot cannot trigger it own commands with 1 command

[open osprey]

ok thanks for help

[astral comet]

nah Ive just duplicated from Subs or Raids, they work. Layer for just cheers ignores those I've selected

should only the BTTV/FFZ emotes be there in selectable emotes for Kappagen trigger Select Emotes?

[unkempt flint]

hey everytime I open chatstats on streamelements it says "404 - page not found". Anybody know why this is happening?

[crude pecan]

@unkempt flint ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[zenith widget]

In emotesplosion - yes

[astral comet]

ok just weird only for Cheers it ignores what I pick

[zenith widget]

Oh, were you referring to custom emotes? Viewers need to use this specific name to trigger the custom emote

[astral comet]

nah what you had. I asked about custom before they said there's an issue with those

[zenith widget]

since Cheers can actually be for example (kreygasm10000) or (kappa10000) - these are going to be mostly the emotes used for cheer explosions

[astral comet]

hmm ok, it seems random which ones in my trigger tests... ta

[unkempt flint]

ok I tried all of this and it's the same thing. I haven't changed my name or anything either so idk what is happening.

[crude pecan]

@unkempt flint ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[unkempt flint]

60e9189caa5dc42a7af598ff

[zenith widget]

I've added a chatstats page for you

[unkempt flint]

thank you! yep I see it now.

[lament blade]

I have a problem.
I have a follower goal and i don't know how to reset it. Do i just need to make a new one?

[crude pecan]

@lament blade ⤵️

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[north mesa]

I have the same issue with chatstats and I changed my name some month ago. not sure how it was before but here is my ID: 6043417c8876238137607f21

[lament blade]

Thx :0

[zenith widget]

done

[north mesa]

thx but i guess all data until today are gone?

[floral compass]

hey! just a few questions. 1: can you set your own keyword for streamelement's giveaways, instead of it being " !ticket " to enter.

/ as well as, can you edit what it says after a winner has been chosen.

[ionic saddle]

some reason my dashboard wont update to my actual stats from twitch any reason why

[zenith widget]

You can edit the command from "!enter" to what ever word you want or change the alias around. ticket is currently an alias for the command.

As for changing the text - not possible right now

[zenith widget]

like example?

[floral compass]

@zenith widget hey! by any chance could you show me a screenshot as to where i can edit the settings to change the " word ". i can't work it out hahaha

• i found it! thanks 🙂

[proven plover]

Is the kappagen still not working with custom emotes

[zenith widget]

Yes

[fading vessel]

Hey guys, i have a little problem. On my overlay, last follower sometimes appear on donation. I try to find the problem, but no results.

[zenith widget]

I don't see any overlays on your twitch account.

[fading vessel]

not mine, my friend twitch

can i send it here?

[zenith widget]

just the name

[fading vessel]

miiirunaaa

[zenith widget]

Is it the custom coded widget?

[fading vessel]

the event carrousel widget if you see

[zenith widget]

I see it - thats a custom widget - we cannot help with custom coded widgets

so its best to contact the creator of the widget and see if he can help troubleshoot

[fading vessel]

ok thanks

have a nice day

[glacial trout]

how i change the name of the bot?

[crude pecan]

Currently renaming the bot fully works with OBS.Live. You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[glacial trout]

ty

[lament blade]

Hey 🙂 Yesterday I started a giveaway via twitch. People already bought tickets. If i click on close giveaway will it select a winner automatically? Thanks in advance

[zenith widget]

You close the giveaway and then pick a winner via the buttons o nthe next page

[lament blade]

Okay perfect, thanks a lot

[lament blade]

Boa tarde preciso de ajuda em relação as respostas da streamelements no chat da twitch

[crude pecan]

@lament blade ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[lament blade]

Good afternoon, I need help regarding the streamelements responses in the twitch chat

[narrow ibex]

What exactly do you need help with?

[lament blade]

I changed the name of twitch and those bots that every minute send your Instagram and more social networks, those that thank you for each follower, donation stop talking in live chat, I have everything configured and nothing...

[narrow ibex]

Do you use a custom Bot name?

[crude pecan]

@lament blade ⤵️

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[narrow ibex]

try this

[lament blade]

it's the streamelements bot

I do lives directly from the playstation

[narrow ibex]

Ah okay, I have less to do with Playstation. Maybe someone else can help you.

[crude pecan]

@lament blade ⤵️

Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png

[lament blade]

it appears to me to leave the channel

[zenith widget]

Its back in your channel now

now type "/mod streamelements"

[lament blade]

on twitch chat?

[zenith widget]

yes

[lament blade]

I already got it and now?

I think you are, thanks

[ebon forum]

Once the bot is modded you are good to go

[lament blade]

Thanks

[lusty frigate]

Hi, can someone tell me how to do Timer but with my twitch name, not with Stream Elements bot? is there any possibility?

[deft sail]

Hey, I have a little problem with the Kappagen Emotes... On many videos i see "Twitch Sub Emotes, BTTV Global, FFZ Global and Twitch Global Emotes". I´m trying to make those emotesplosions with my own sub emotes, but they just aren´t showing up. What´s the matter there?

[ebon forum]

Custom bot name is available when you use OBS.Live - so you could use your own account for the bot

[lusty frigate]

oh, thank you

[ebon forum]

There is a bug, Kappagen is currently not able to use channel emotes

[deft sail]

Ah okay, but there usually are those emotes then, right? I was worried :D

[ebon forum]

Usually yes, currently no due to the bug

🐛

[deft sail]

thank a lot

[sand sleet]

Alguem pode me ajudar ???

[ebon forum]

@sand sleet #🇵🇹︱português

[sand sleet]

Sim

I need help with one thing and it's normal for me to be able to follow and not tell the twich ???

[forest sinew]

so im trying to disable my preview and just get my program scene on streamelements obs but its light grew and wont let me unlock preview

[sand sleet]

Can someone help me I'm with problems because I have 25 followers on twich but yesterday I got another 5 and so I'm 30 more is not feeding anyone know why ???

[ebon forum]

Hi. Please reset the session and check if you get the events that you need in the activity feed.

[sand sleet]

So it's showing up but it's not counting there on the twich

[ebon forum]

If you see the events in the activity feed then the events are coming in fine.

[plucky epoch]

hey guys im new here

[vale valve]

Has anyone tested the fireworks effect? for me it only works when I get to donate. Does not work with other alerts.

[zinc hill]

how can i open a private stream for test

[ebon forum]

On Twitch it is not needed and on other platforms certain features will not work with private streams.

[mellow egret]

hi can you close a giveaway and draw it by chat command?

[ebon forum]

No, this is done on the website, not via command.

[zinc hill]

while there is no problem on my computer but my stream is experiencing fps drops

how can ı fix this

[severe shell]

can someone share the proper syntax for chat commands, so far I know that it's !command <add,edit,del> <command name> <output> but where does the other options go like usercd, count...etc to ensure it works properly?

[crude pecan]

@severe shell ⤵️

You can add, remove and make changes to custom commands in chat with !command/!cmd flags:

!command add (commandname) (commandresponse) - allows you **to add **a new custom command
!command remove (commandname) - allows you to delete a custom command
!command edit (commandname) (commandresponse) - allows you to edit an existing custom command
!command show (commandname) - allows you to see the raw response of a command before variables are used
!command options (commandname) -(flag) - allows you to change settings for an existing custom command

More information here: #helpdesk-twitch message

[left sun]

hi, im having an issue with the payment portal, where can I ask questions about it?? sorry for asking here ):

[ebon forum]

You can ask here, depending on the problem we can move somewhere else

[late basin]

Hello, i’m new ! My activity feed on obs studio dont work…

[long oxide]

Hello, I'm having few problems with the new dashboard, for example:

1. (Main) dashboard is stuck on infinite loading https://puu.sh/I1XN4/18db4e70c9.png
2. Tipping settings are stuck on blank screen https://puu.sh/I1XNl/cf5c2f5bbb.png
3. Loyalty settings print this error page https://puu.sh/I1XNL/610bf81aeb.png
4. Activity feed is stuck on error 500 (but works in OBS Live) https://puu.sh/I1XOg/c7eee6fe9d.png
   The weirdest this is, it only does this for me, when I roleplay any channel, it works normally. I tried to clear cache, all cookies and did a few relogins, still stuck on this

[left sun]

okay, its just that im trying to add my personal paypall account, but it gives me an error saying that it does not coincide with the paypal data. My email is correctly written.
Maybe it has to do with the fact that I have a middle name and two last names??

the errror happens on the first name field tho

[zinc fable]

hello I need help, it won't let me press the import button from other channels

[winged nova]

Is there a way in Overlays to add just an audio file, I have a piece of music I wrote for my starting soon screen but can't figure out how to add just an audio. Thanks

[zinc fable]

put an imagen png

[ionic saddle]

it says i have zeros across the board like followers ect. so when in am doing the follower goal and total followers the nubers are all off.....will this change when i go live????

[zinc fable]

pls!

<@&382267076632379392>

[crude pecan]

@zinc fable ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[zinc fable]

ok, sorry

[winged nova]

So i tired adding an image or video but if i goto sounds to select that all i have is delete, no submit

[analog shore]

Hello! Could anyone help me fix the command that let's me add points? I've tried myself but have no idea where to look. When I try to give points to everyone it says this:

[humble plume]

Hi all
I streamed to youtube for a bit and want to go back to twitch. I changed everything (I am really sure). Changed service in the settings, changed the stream key, logged into twitch in OBS.Live
everytime I press start, I get this window. I just can't stream to twitch anymore
I even searched for somekind of data in the program folder that could cause this, but no success 😦

[crude pecan]

@humble plume ⤵️

StreamElements menu, on top of OBS > Logout > Login

[winged nova]

Maybe uninstall and reinstall obs.live?

oh yeah try what the bot said 1st 🤣

[humble plume]

well yeah I tried to avid that....it worked, thanks!

I just thought it could handle multiple accounts 😅

[wild tide]

Hello!

I have a problem with chat stats.
I was told it was due to a nickname change. Can you help me?

[crude pecan]

@wild tide ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[ruby field]

hey, the streamer i mod for swapped to SE today and i'm having enormous issues approving donos, the popout "approve" button doesnt work in edge, chrome or opera and i assume its either a known bug or issue specific to me

[zinc fable]

heyy, ned help 😦

[ebon forum]

Are the channels connected? If not, we can merge them together.

[zinc fable]

ohh, I only have one account, now I try. Thank you

[wild tide]

I followed steps 1 and 2.
Old Name: achivmentshunter
New Name: getvinegret

Thank you!

[merry flame]

hi how i can make command if some one join my stream and say hi the bot answer him dircet? hello or welcome

[zinc fable]

hey, how can I have 2 accounts logged in to streamelements

[zinc fable]

I tried to do it but I couldn't

[scarlet tiger]

@merry flame Hi! It's possible with third-party API by thefyrewire.

[merry flame]

its work before i make command if anyone say hi bot say hi2

now i dont find it

[scarlet tiger]

One second

[zinc fable]

hey mask

[zinc fable]

🙂

[merry flame]

hi

[zinc fable]

I couldn't do it, do you know how to do it?

[merry flame]

sorry i ask for it i dont know how

[zinc fable]

this

@merry flame

[scarlet tiger]

@merry flame Please check this https://blog.thefyrewire.com/hi-hey-hello-custom-streamelements-greetings (it is not loading for me, but...)
Ping me here if you need help.

@zinc fable Please be patient.

[zinc fable]

ok, sorry

[merry flame]

thanks alot

[scarlet tiger]

@zinc fable So you need merge two accounts?

[zinc fable]

no, necesito pasar superposiciones de una cuenta a otra

this

the button does not work for me

[scarlet tiger]

If you don't have them linked or you don't have manager access to them, this button cannot work.

[zinc fable]

how do I do that?

[scarlet tiger]

What two accounts you have?

[zinc fable]

I have 2 accounts but not in streamelements

why not add a second

[scarlet tiger]

Not in StreamElements? Why you need merge them then?

You can import overlays only if you have some on other accounts.

[zinc fable]

How do I add a second account?

that is what I need

[scarlet tiger]

You should be able link your account in account settings.

At bottom

[zinc fable]

here?

[merry flame]

i think streamelments should fix the bot its hard to answer the followers

[zinc fable]

yea

[scarlet tiger]

Yes, here.

[zinc fable]

look!

[scarlet tiger]

Then this

[crude pecan]

@zinc fable ⤵️

Account Merging - Please note:

• Merging accounts only allow faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: https://streamelements.com/contact with each token correctly labelled

[sacred epoch]

Hey there! I recently changed my Twitch name and I've noticed my SE chat commands no longer work in my chat. Is there a work around this?

[scarlet tiger]

Hi!
You need to do few things.

[crude pecan]

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[sacred epoch]

@scarlet tiger I can't see 'Join' or 'Bot settings' on my Dashboard 👀

Ignore me, I found it

So do I need to post my new name in here?

[scarlet tiger]

Only if you need move chatstats, if they was not moved automatically.

[sacred epoch]

Aah okay dokes 🙂 The bot is now working - thank you so much 😄

[limber jewel]

Hey team!
Just added a new overlay widget from the #widget-share channel, and now it's the only overlay I can see in my dashboard. OBS still sees my other overlays (showing my Just Chatting now), but I fear I can no longer edit them.
Am I in a different mode or something? XD

[lament blade]

Ive had this issue before and i know we fixed it, but I don't remember how. I cant connect a custom bot account in OBS (using OBS.live plugin of course). The option is there but logging in doesnt work

[crude pecan]

@lament blade ⤵️

1. Right-click on your OBS desktop shortcut and open the Properties
2. In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
3. Open OBS (or restart if it was open)
4. Open your web browser and type in: localhost:40404
5. Click on StreamElements - Activity feed
6. Navigate to the Console tab
7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8. Try setting the custom bot name
9. Remove the additional flag in step 2 from your shortcut properties.

[limber jewel]

TY @lament blade for suggesting "logging in" - my issue is solved. XD

[lament blade]

lol

[limber jewel]

XD

[mellow totem]

my media request is just a black screen on obs how do i fix that

[crude pecan]

@mellow totem ⤵️

StreamElements menu, on top of OBS > Logout > Login

[oblique vale]

hello. My sub count is not working properly. It shows as "0" although I have 10 subs. When I see aggregate data it shows 10 as my recent subscribers, for example. But then again, under totals, the number remains 0. People subscribed on Monday. So plenty of time has happened

Any ideas?

[crude pecan]

@oblique vale ⤵️

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[oblique vale]

this is not a goal though. It is the total sub count

nevermind now it works

thank you

[dense imp]

Hello, my twitch notifications are only showing a tiny fraction of the actual notification animation

[grave pilot]

Not sure if this is the right channel, but I'm having an issue with the SE website. On the base website, everything loads. Once I login via twitch, it's just a solid white screen. I've tried clearing my caches and cookies on both just the website, and also all of them in the browser. Any help would be greatly appreciated! 🙂

[crude pecan]

@dense imp ⤵️

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[dense imp]

Thanks that worked

[foggy heart]

What browser are you using?

[grave pilot]

@foggy heart Using Firefox. 🙂

[foggy heart]

Would you be able to try Chrome?

[grave pilot]

@foggy heart yeah will do, one sec 🙂

[grave pilot]

@foggy heart it does work on Chrome. i can use that for now! TY 🙂

[gloomy tusk]

I’m trying to make a giveaway but every time I type !giveaway I’m my chat nothing happens I set up the giveaway as well a viewer in my stream typed the giveaway with the exclamation point and nothing happened

I’m on stream elements btw

I even have the giveaway in my overlay as well

None of the commands I type in my chat when im offline work too

[swift fable]

Hey does anyone know where to go for support on the StreamElements Sponsorship stuff?

[unique lagoon]

I had a question if I upload a Pokemon gif as an alert for twitch will i get a copyright strike?

[harsh girder]

my alerts wont pop up

[dry hare]

Did you start the giveaway in your dashboard?

[gloomy tusk]

I started it on the stream elements website

@dry hare

[dry hare]

Is the bot a moderator in your channel and joined to your channel?

[gloomy tusk]

Yeah it is a moderator to my channel @dry hare

[dry hare]

Make sure your overlay is set to 1920x1080 in the browser source properties, and that you disable browser source hardware acceleration under obs settings > advanced

[unique lagoon]

?

[languid yoke]

SO I made an overlay on StreamEements and when I try to make a follower goal it keeps defaulting to say I have 102 followers already is that a bug from testing it out or is there a way I can reset it to show my true follower count

[crude pecan]

@languid yoke ⤵️

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[languid yoke]

thank you I thought I had messed with that before but couldn't find my way back XD

does anybody have a good program or editing software to make graphics I really want to create an image for my profile and try to define my channel with something other than base images or default color schemes

[foggy heart]

You can check the art-commissions channel for creators making unique graphics

[languid yoke]

oh man I overlooked that! Thank you!

[modest sinew]

Still cant see my personnel emotes on the Kappa emote explosion event. When will they fix that?

[naive spruce]

yo i just changed my name on twitch and i can't get stream elements to work? can someone help me?

[teal locust]

why am I getting an error in my chat since yesterday in the obs dock saying unable to load module? I've tried different things and I cant fix it.

[crude pecan]

@paper swallow ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

@naive spruce ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

@teal locust ⤵️

StreamElements menu, on top of OBS > Logout > Login

[teal locust]

it doesn't work, now it keeps saying network error like it was saying yesterday and I can't remember how I got it to work

I have not changed my name, and my chat dock works but it has the black error message taking half the chat

[digital lotus]

How to make a slap command ?

[digital lotus]

How to make a hug command

[fervent delta]

One of my friends is having an issue with his !chatstats command his @ is @fisixdzn if a mod could fix this issue i would appreciate it

[fervent delta]

do u want a randomized one

where it picks random viewer

[foggy heart]

Check the command share, should be some examples to use

[foggy heart]

any username changes?

[fervent delta]

i’ll ask him

he has changed it previously to him beginning streaming but since he started this past week no he has not changed it

[digital lotus]

I simply copy the command for hugs and it doesn’t work

[buoyant trellis]

Not sure if this should be in obs live or in twitch but I had an issue with my gifted subs being a different sound alert than my normal sub alert and they then had a voice say something, but I can't find how to change it. I figured it out lol. all good

[digital lotus]

I am on mobile

And I need help

[charred sedge]

Kind of need help with a sponsorship, got some questions if i could get a DM

[crude pecan]

@charred sedge ⤵️

Please contact us via email for support with your campaign or sponsorship. You can use our contact form here: https://streamelements.com/contact Thank you.

[foggy heart]

You may need to check the variation settings

[foggy heart]

How did you copy it? The syntax is important, so if there's the wrong info it may not work

[digital lotus]

I copy it like this

[tacit marsh]

hi guys! i was wondering if stream elements has any charity sites they work with that can link with twitch? i am a twitch partner and am throwing a 15 hour raid chain music fest fundraising event tomorrow for mental health + suicide prevention and tiltify still hasnt registered my charity of choice. streamlabs offers one, but all of the djs including myself prefer streamelements and are unable to sign up to their charity page unless we use streamlabs. but im not switching over, so i was hoping that streamelements has something along those lines? or if there is a way to integrate streamelements with a charity dono page?

please advise, thank you!! ❤️

[dry hare]

What is the charity?

[robust abyss]

i changed my twitch name from doriekrager to LucidsLIVE and i want my bot to work and i followed these steps above but it still says doriekrager as broadcaster in user management can u fix that?

[dry hare]

You’ve logged out and logged in with your new twitch and it did not update?

[robust abyss]

yes it didnt update on my user management tab underneath chat bot section

[dry hare]

Can you screenshot where you’re seeing this?

So I better understand?

[leaden heron]

when i stream to twitch the video locks up in the stream but you can hear the audio fine. I do not know what to do.

[cloud bane]

Okay will do both and let you know if it's still wonkie

[prisma relic]

make sure the bot is a mod in the channel