helpdesk-twitch

[viscid pebble]

@slate void If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[carmine dagger]

Does anyone know how to make channel points on twitch and say how much u have and the username

[drowsy egret]

you can create custom commands that will use SE loyalty system but there is no way to connect our bot with twitch channel points

[carmine dagger]

@drowsy egret does it work for yt

[drowsy egret]

loyalty system is not available for youtube

[solar sluice]

hello, I am trying to add a quote using a command in chat but I cant seem to do it. And i cant seem to find it in stream elements. only thing i see is !quote which shows quotes, but couldnt find the option to add quotes

[drowsy egret]

make sure your quote default command is enabled and then use !quote add text

[mild lagoon]

Hi

[viscid pebble]

@mild lagoon Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[dry spear]

Good Evening Fellas. I am trying to make the Subgifting Train work with the normal Alertbox in Streamelements. The problem i am facing right now is that the train and normal subgifts are working at the same time. Cant find a fix for that.. :/

[foggy heart]

Do you have multiple alerts enabled on one overlay?

[dry spear]

No, the SubTrain Widget and Alertbox are seperated

Tried to use them together and the train wont work at all. Just the normal Subgift alerts

[foggy heart]

Are they both triggered by subs? I'm not entirely sure what the difference between the normal alert and and the sub train is intended to be here

[dry spear]

I would like to get the Subtrain triggered if the subgifts are more than 2 and the normal giftalert if its a single one. They both get triggered at the same time by subs

[foggy heart]

Is the subtrain a custom widget?

[dry spear]

yes, thats the one https://twitter.com/i/status/1207409794677559297

[foggy heart]

I don't think there's a variation setting for that widget. You could set the variations of the normal alert to not play with 2 or more gifts, but they would both still play for the first one

[heavy pine]

Hey everyone my Chat and Goal Bar activities are refusing to work. Everytime I exit and reopen they load in, but when I switch scenes and go back they disappear. Anyone else's overlays not working?

[dry spear]

Didnt find the option to limit the normal Alertbox to 2 gifts, any chance you can explain to me where i find it?

[tiny stone]

Hello...I can't seem to access my custom commands. When I click on custom commands, it kind of freezes for a second then goes to a blank screen. My bot supervisors are able to access with no problem. Please help!!!

[tropic marten]

Hello... My Streamelements stream store won't let me edit any of my redeemable items or add new ones... any ideas?.. Thank you!

[foggy heart]

So there are variation options like on this page, but I don't know if they'd do exactly what you want.

@tiny stone @tropic marten What browser are you using?

[tiny stone]

Safari

[tropic marten]

I am using Microsoft Edge, I can try on Google Chrome momentarily and report back, thank you!

[foggy heart]

@tropic marten @tropic marten Yes, Chrome is the browser we recommend you use, as others can cause issues.

[last wedge]

Hey, I need some help with some payments from stream elements, who should I talk to?

[dry spear]

any chance there is a method to add the subtrain custom widget as a variation in the css or html menu? that would solve the problem imo. the variation settings are not enough in the standard alertbox and i didnt seem to find there a way to limit the subs display to 2 or less subs if someone gifts them

[vale olive]

I cant get my overlays to work

Also the setup isn't working

[wispy terrace]

Hello ! I'm trying to figure out why my chatstats page results in a 404 not found.
Should i activate anything more than the streamelements bot ? (it has moderator rights)
https://stats.streamelements.com/c/durss

I never changed my nickname and logged in to SE for the first time some weeks ago.

[tropic marten]

Apologies but It's still saying "something went wrong" when I try to edit or add new items to the stream store

[tepid wadi]

Hello! I'm trying to use an available custom font for the chat box in Streamelements but it's showing as default on OBS. Any reason why?

Oh nvm i cleared my cache!

[viscid pebble]

@tropic marten Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

@wispy terrace If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[tropic marten]

Account ID: 5f4f19750ce59a4483ae3b38

[wispy terrace]

i never changed my nicname (feels weird to answer to a bot)

[foggy heart]

Probably something you'd have to check the widget share or developer api channels for

[foggy heart]

Okay, let me look into this for you. Can you share your account ID?

[wispy terrace]

here it is thank you 😄
602269dfdb69d4991ce9982e

[steel lava]

Hey guys im needing some help. For some reason my streamelements isnt showing any of my followers. Im not sure what to do and have been looking for a solution

[foggy heart]

It works on our end, could you post a screenshot of what you're seeing?

[foggy heart]

Try it out now

[wispy terrace]

Yeeepeeee thank you for your reactivity ❤️

[tropic marten]

The items are redeemable that are already in the stream store, but when I try to edit an existing one or add a new one I see this:

[wintry galleon]

Hey, how do you get to the website where you can change your bot names and like change your !...

[lament blade]

i want to put a custom image behind my chat box how do i do that

[foggy heart]

I am able to edit as well, could you try logging out, clearing chrome browser data, and logging back in?

[tropic marten]

Cleared my browsing data, logged back in and am still getting the something went wrong message. It's not allowing me to create new items either still in the Stream Store. I have AdBlocker off for the sight, as well.😣

[foggy heart]

Can you try an incognito window, and screenshot the entire browser with the result?

[tropic marten]

Hopefully Streamelements community members laugh with me and not at me about my content 😆

[scarlet sequoia]

Is there anyway i can refund and give back the money that someone gives me also i have another question if i withdrow my money i made and it doesnt go to anything in my account what do i do?

[foggy heart]

I'm going to look and see if I can test more. Can you test the overlay issue as well?

Same incognito window

[tropic marten]

I'm sorry, I don't think there was an overlay issue. Just the addition and editing of the stream store (apologies if I'm misunderstanding the instructions)

[foggy heart]

Sorry, i must have gotten a few issues crossed 😅

[tropic marten]

https://tenor.com/view/thumbs-up-chow-yun-fat-gif-10965132

[lucid ravine]

Hi there, I hope that someone can help my with my overlay's alerts on streamlabs. I think I set everything but in the app I see and hear alerts but in my stream doesn't appear. Streams elements' chatbot post everything by the way

[viscid pebble]

@lucid ravine We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[steel lava]

Hey guys im needing some help. For some reason my streamelements isnt showing any of my followers. Im not sure what to do and have been looking for a solution

[foggy heart]

It may be that your adblocker is still causing issues, even though the site is whitelisted. You may have to remove it completely.

[uncut turret]

Hey i stream on PS4 and i don't have a pc Can you tell me please how i Can change the overlays and add a donation button and overlays please

[drowsy egret]

you don't see your followers in your activity feed?

[viscid pebble]

@uncut turret Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[steel lava]

i dont see them anywhere only through twitch activity feed

[viscid pebble]

@steel lava Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[steel lava]

sweetmango#4799

[drowsy egret]

open that link and copy/paste the alphanumeric value under account id

[steel lava]

5fa8c1a72aab456fe8e6aa31

[drowsy egret]

it should be fixed now 🙂

[steel lava]

THANK YOU SO MUCH

[tropic marten]

I give that a try, thank you!

[potent bobcat]

Hey I was wondering if I can get some advice on getting my audio

I have video but no sound

[viscid pebble]

@potent bobcat If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.

https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png

[potent bobcat]

I am playing on xbox series x

But my party and audio aren't coming through

[viscid pebble]

@potent bobcat Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[real hatch]

so im super confused about the coding for a streamelements code; like the code seems fine but when inputed it doesnt show the proper users and im so confused as to why its not correlating ;;

[slender orchid]

Hey! My streamelements overlay is stuck on "Saving..." it does never save completely.

[foggy heart]

You can probably ask in the developers api channel here about the coding

[foggy heart]

What browser are you using?

[lament blade]

im getting an error status_error: Invalid refresh token (HTTP 400)

[viscid pebble]

@lament blade Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[lament blade]

still same error

[foggy heart]

What browser are you using?

[lament blade]

chrome

[viscid pebble]

@lament blade Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lament blade]

5f5f2b7d48e73004494a1933

[foggy heart]

I'm sorry, I should have asked where you were getting this error.

[lament blade]

everytime I try and iopen stream elements to start my stream this error pops up

[foggy heart]

So this is within obs then?

[lament blade]

yes

[foggy heart]

Have you tried logging out of OBS?

[lament blade]

let me try

ok so I signed out closed stream elements and when i reopened it to try and sign back in the error popped up before i even tryed to log in

[foggy heart]

So this might be an issue with OBS itself, not exactly OBS.Live

[viscid pebble]

@lament blade Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[real hatch]

thanks!

[lament blade]

ok thank you

[slender orchid]

I found that the problem was due to too many variations, so i fixed it 🙂

[analog timber]

! watchtime will not work, i have activated loyalty settings

[glossy oxide]

Would this be the right place to ask about dropped frames? If not could someone point me in the right direction ty.

[dusk pulsar]

hi! how can i put my overlay in streamlabs obs if it dont let me paste the url?

[viscid pebble]

@analog timber The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.

@glossy oxide Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

@dusk pulsar To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

@dusk pulsar We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[analog timber]

right, i have already activated loyalty, and we waited 15 minutes and everyone is still at 0 secs\

[noble remnant]

Hey, guys. How can I see Chat Stats of my channel?
When I try to find my channel, streamelements just shows me this

[foggy heart]

Have you changed your twitch name?

[old elbow]

hello

How are you ?

[viscid pebble]

@old elbow Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[noble remnant]

I did

[viscid pebble]

@noble remnant If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[noble remnant]

My old name is y0ungflexer and now it's VVILDCARD

[foggy heart]

Can you check now?

[noble remnant]

Yeah, now it's working! Thank you!

[fathom maple]

Hello... i have little problem with chat bot... some commands not working... subs setgame and others.. dont know why everything last month work normally and last two days no... someone can help? Thank you

[viscid pebble]

@fathom maple Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[zenith widget]

Also logout from our dashboard and login again

[fathom maple]

I try it its not work for me

[viscid pebble]

@fathom maple Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[pure barn]

Quick question how do you change the countdown timer's starting time.

[zenith widget]

You click on the widget and in the settings tab there is an option to change the starting timer

[pure barn]

got it thanks

[fathom maple]

my ID is 5d6a4ecab0def8c8729238d7 but bot not working on my streamer account ( i am full control moderator, but cant find her ID)

[zenith widget]

Then provide us with the name then

[fathom maple]

hanickaaa

oh sorry

[zenith widget]

@fathom maple Do NOT post the link!

[fathom maple]

yes sorry i forgot

[zenith widget]

its working fine

[fathom maple]

watahell... yesterday our sub command say all the time 0 subs... and setgame said "Something went wrong, try it again" so I dont know... but now I see its working so sorry for that

[lament blade]

i need help

[viscid pebble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[lament blade]

cant stream why?

i give up i try every software out there and they all suck and dont work

[viscid pebble]

@lament blade New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[zenith widget]

Right, you are not being clear here what is the issue you are having with OBS

Spamming "I need help" will not make us want to help you

[lament blade]

fine im reporting obs for spamming people there software works and the software does do anything for streaming

[zenith widget]

What?

[lament blade]

i ask for help and get nothing that isnt very perfesional

[zenith widget]

You are not being clear on your issue.

We are not able to help you, if you do not share with us, your exact issue.

Saying "I will report OBS for spamming" doesn't help us understand your issue with the software.

[soft idol]

se is set up to automod a phrase in a channel i mod for and time the user out for 300 and i cannot find where to remove it

to clarify it's not is banned words

[zenith widget]

Do you have editor access to the streamer's dashboard?

[soft idol]

yes

[zenith widget]

Check Spam Filters page

[soft idol]

there's nothing there

[zenith widget]

Then how are you sure its our bot?

[zenith widget]

Right

streamer name please

don't link channel

just name

[soft idol]

VoX_E

[zenith widget]

Try now

[soft idol]

nope still happening

[zenith widget]

found it

[soft idol]

thank you so much

[zenith widget]

thats a lot of keywords there

[soft idol]

yeah it was a mod who shouldn't be doing those things

[tardy kettle]

I got a question, why doesnt the streamelements obs.live allow me to change any settings

[zenith widget]

Which settings?

[upper socket]

IS there a way to have betterTTV emotes appear on streamelements chat?

[zenith widget]

Which chat? the chat dock in OBS.Live or chat widget for the overlay?

[devout locust]

I've keep trying to go live on OBS, however it keeps telling me, "Failed to connect to server." How do I fix this? YouTube and Google don't have a clean cut answer. My twitch account isnt disconnted either

[zenith widget]

make sure you've chosen the right platform, checked your stream key and in obs.live you are logged into the right account

[devout locust]

wdym steamkey?

[devout locust]

I do not have that feature on my end

[zenith widget]

Right. What do you see then?

[devout locust]

"service" | "server" | "disconnect account" | "Twitch Chat Add-Ons" | "Ignore Steaming Service Setting Recommendations"

That its

[viscid pebble]

@devout locust Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

[zenith widget]

So click disconnect and then connect your account again

[devout locust]

Still wont go through

[viscid pebble]

@devout locust StreamElements menu, on top of OBS > Logout > Login

[devout locust]

Did that and still same message

[zenith widget]

Ok, disconnect your account from the settings again and use your stream key

[devout locust]

Unfortunately, that didnt work either. Disconnected, grabbed the key, applied it, and it is telling the same fail message

[upper socket]

chat widget for the overlay

[abstract hemlock]

when i do !watchtime in chat it just says 0, it’s not working

[viscid pebble]

@abstract hemlock The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.

[zenith widget]

@upper socket make sure the default command !emotes is enabled and then use it as !emotes update in your chat. If the bot responds that emotes have been updated, give it a few minutes and reload the overlay with the chat widget

[abstract hemlock]

also when i do !sr it says it’s playing the song but stream and I can’t hear it

[viscid pebble]

@abstract hemlock How to separate Media Request (MR) audio in OBS:
(Please follow one of the steps for your set up)

MUTE MR FOR YOURSELF, STREAM CAN HEAR

1. Make a new overlay in the editor, ONLY add the Media Request widget.
2. Add a new browser source in OBS, add the URL and set the dimensions correctly.
3. Tick the box for Control audio via OBS https://cdn.discordapp.com/attachments/364869138809618432/815892834841264138/unknown.png
4. Go to Edit > Advanced Audio, set your MR overlay to Monitor Off. Note: This will play through the Desktop Audio, if you mute your desktop audio, it will mute the MR.

CONTROL AUDIO SEPARATELY FROM YOU AND STREAM

1. For this you will need a VAC (use command !vac).
2. Run your MR either in Chrome or in Ground Control (use command !gc). Note: Do NOT click on SHOW ON STREAM.
3. Set Chrome or GC in the VAC as an audio input and output.
4. Add the audio output from VAC as an audio input in OBS. Note: This will not be able to show the video in OBS.

It is currently not possible to separate audio for yourself and stream if you ALSO want to show the video in OBS.
The only way to do this would be to follow the last set of instructions above and then use Window Capture on GC or Chrome.

Thank you :SEheart:

[tribal zephyr]

hi, i'm having troubles with the alert box. When i use streamelements from my browser and do a test, it works fine but on obs it shows the alert as if it's using only half of the box.

[viscid pebble]

@tribal zephyr The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[tribal zephyr]

i ll try it out thanks

yep that was the problem, thanks!

[viscid pebble]

@viral anvil The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.

[neat fjord]

Hello there. Maybe this has been asked alot already (sorry in that case!): How can i build a !random <variable number> command? I want to be flexible with rolling a dice and roll any number i enter after the !random command.
I tried ${random.1-|${touser}} but this aint working ^^

[zenith widget]

You are trying to pick between a range of 1 and a user?

thats not valid

What you are looking for is this: ${random.1-${1}}

${1} takes the first argument after the command is involved

asin

!random 10 and it should place the 10 in the random brakcet

i do not guarantee this will work though

[rustic needle]

Hey there, is it possible to create commands, that Moderators can change the scenes in OBS/Twitch via chat command? If so, how?

[ionic kelp]

@rustic needle there is not to my knowledge.

[zenith widget]

#widget-share message

[chrome meadow]

qualcuno che puo aiutarmi

i need help

[viscid pebble]

@chrome meadow Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[chrome meadow]

i need help now

pls fast

help for repositioning widget

[stark zealot]

I used to have a lil deck that showed current view count, clips made in the session, session link, and a way to change the title and game, but i updated and it's gone, how do i get it back

[zenith widget]

the activity feed dock does show viewer count, but clips made and session link?

Thats def. not from us

@chrome meadow what widget?

[chrome meadow]

i fixed no problem

[ionic kelp]

@stark zealot that's one of the twitch docks. OBS settings > Stream and make sure you're logged in and not using a streamkey. Then it should be under view > docks.

[stark zealot]

THANK YOU ❤️

Idk how that got swapped but aaa thanks

[cosmic cypress]

Hello my Chatbot is not working after i changed my name

[viscid pebble]

@cosmic cypress Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[cosmic cypress]

ok thanks I will try it

[floral sedge]

Hello guys, I'm me again hahaha, anybody knows how to exclude the "user" straeamelements when using the variable ${random.chatter}??

[serene gyro]

Hello guys ! I want to ask how someone can become Regular users on my twitch channel ?

[zenith widget]

@floral sedge no way to exclude the bot from the variable, as the bot is listed in the viewer list at all times

@serene gyro you make them a regular from here: https://streamelements.com/dashboard/bot-commands/user-management

[serene gyro]

Hmmm as i see there already ppls Regular they are also VIP on my channel so when someone is VIP he is become Regular user ? Can i also make them regular without giving them vip ? @zenith widget

[viscid pebble]

Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[floral sedge]

Oh crap... Well, Thanks a lot @zenith widget

[serene gyro]

@zenith widget Thanks

[mighty ledge]

heyo

can I ask how to format the bot timer text?

[zenith widget]

#helpdesk-twitch message

[mighty ledge]

like how I can put things in separate lines

[zenith widget]

Twitch doesn't support line breakers

but you can use || or // or what ever symbol you want to separate your text

[mighty ledge]

ohh okay thank you!

[alpine arrow]

Anyone an Idea how I could do this in one line? - https://prnt.sc/10jnhdd

[zenith widget]

You mean allign everyone to the line?

[alpine arrow]

jup

[zenith widget]

overlay name?

[upper socket]

I tried it but it didnt work,the bot responded and i refreshed a couple of time but nothing happened.

[alpine arrow]

Its a own made

[zenith widget]

which overlay?

[zenith widget]

I get it, so whats the name?

[alpine arrow]

Of ?

[zenith widget]

In which overlay, are the above widgets located in?

[alpine arrow]

I'm moderating the one of soph_valo

[zenith widget]

Ok so which overaly should I look into, in taht account?

[alpine arrow]

yes, from soph_valo into the "Talk Overlay"

[zenith widget]

I don't see anything here that should show the names of people

just the recents and a transparent iamge there

[alpine arrow]

I deletet it thats why

because its not in one line..

[zenith widget]

Well, in that case I can't really help here and look at the widgets as to why they weren't aligned

[alpine arrow]

No idea how i could to that?

[zenith widget]

I mean, I would love to adjust them for you, really

but if they are not there, i can't do anything

it may be a text setting

it may be actual widget position

[alpine arrow]

I looked at everything.. :/

[zenith widget]

Having a 2nd set of eyes take a look helps

[frozen dove]

I tried to import the night bot and others for my stream and I’m not sure if I’ve done it right because it’s not importing

:c

I’m struggling to import night bot but I’ve imported others I think

[upper socket]

chat overlay didnt show BTTV emotes after refresh with !emoter refresh command

[dull quail]

is it at all possible to request my chat stats be wiped completely? I haven't streamed for ages and I'd like to start from fresh.

[zenith widget]

What overlay should I look into that holds the chat widget?

[zenith widget]

done

[dull quail]

thank you ❤️

[upper socket]

wdym by that?

[zenith widget]

What is the overlay name that holds the chat widget in your account? I need the name in order to look into the issue for you.

[main seal]

hello

someone help me&

[viscid pebble]

@main seal Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[main seal]

guys

[prisma relic]

you need to ask a question.

[main seal]

ok wait

[zenith widget]

And not post in 2 locations

[main seal]

why in my strem dont change quality

&

pls help me

[alpine arrow]

How can I add a custom widget?

[prisma relic]

create your own? or add one?

[zenith widget]

@main seal what quality are you referring to?

[alpine arrow]

add one from another website

[main seal]

its must be all quality but i get 1 - the best

[prisma relic]

you'll need the HTML/CSS/JS and paste it in.

[main seal]

wathers cant change quality

watchers

[alpine arrow]

I just have the Link, can you show me how this works?

[prisma relic]

DM me the link.

[zenith widget]

You need to be an affiliate to receive the quality optiosn for your stream

[main seal]

i am

[prisma relic]

@main seal that is a Twitch thing; and it depends on the current traffic on the site.

[alpine arrow]

done

[main seal]

i streaming 1080p 60 fps but ppl cant change to lower quality

[lament blade]

Hi, I need to talk to an agent regarding something with my stream elements but I can't find times posted of when they are operational. Anyone able to give input on when I can contact them for live support? It just sends me to "leave a message" but this seems to be more for physical items / packages.

[zenith widget]

We are 24/7 support

if you are referring to live chat

we are not always available over Live chat

[lament blade]

I am

[zenith widget]

But we are not

[lament blade]

Correct

[zenith widget]

If you use the "Leave a message" its going to send us a ticket

[lament blade]

What times can I live chat?

[zenith widget]

or you can simply leave you query here

as this is also a point of contact

[lament blade]

The "leave a message" seems to be more for packages or damaged items, what do I select in the drop down or does it matter?

[zenith widget]

What exactly is your issue?

[lament blade]

It's regarding a sponsor

[main seal]

i have companion on twitch but get 1 quality what i must to do?

[lament blade]

I'm not sure if it's okay to say more.

[zenith widget]

Ok, so unless you are about to share personal details you can still ask here freely

[prisma relic]

@main seal restart your stream.

[zenith widget]

Wait for twitch to give you the quality options

[prisma relic]

^

[main seal]

about 1 year or more

[zenith widget]

The quaility option is a dynamic thing

[main seal]

its some times works some tomes not

i cant undetrstand

[prisma relic]

each time you go live; Twitch will give you the options

[zenith widget]

as an affiliate you are NOT guaranteed the quality options!

[prisma relic]

^

[main seal]

its can be wrong settings obs?

[zenith widget]

OBS has nothing to do with this

[lament blade]

I was unsure of if I did one of my "goals" properly for one of the sponsors, its been about 14 hours since I did what was asked in the goal. The wording was not as clear as the first parts and it was "unlocked" after doing the first 3 "goals"

[zenith widget]

So the shard goal then?

[lament blade]

I wanted to know if it just takes extra time to process unlike the first 3 or if I did something wrong.

YEs

[zenith widget]

DM a VOD link of when you bought the pack and opened it

with a timestamp

usually its 1 hour

[lament blade]

DM you ?

[zenith widget]

but if its been 14 hours we do it manually

yes

DM me the VOD link with a timestamp

of when you bought the pack and opened it on stream

[frozen dove]

I did it nvm it worked but I still couldn’t do the night bot one but I managed the commands and things

[zenith widget]

You need to have the nightbot page open and our dashboard before using the extension

[frozen dove]

Ohh thank you 🙂

[lament blade]

Hello everyone! I have a question, after i reset my computer and reinstalled streamelements i cannot find the tab where i can change streams name and the game i am playing is there any fix?

[zenith widget]

Streamelements on top -> OBS.Live Docks -> Activity feed

[lament blade]

it is on

but i can only see followers and stuff there

[zenith widget]

Burger menu button on the top left -> stream settings

[lament blade]

made it successfully thank you so much! :)

[viral bone]

hey, ive tried to dulpicate a scene on the website and its just giving me the same browser source URL as the original. how can i stop this ?

i want 2 of the same style sources just webcam boxes in different locations

[upper socket]

windows 95

[viral bone]

any help please?

[prisma relic]

did you copy to a different overlay? is the webcam border on an overlay by itself? *you could use same source and just position as needed in OBS if latter

[viral bone]

webcam overlay is on the same one as the rest. previously ive jsut duplicated the full overlay and its given me a different browser source URL. this time its not

[prisma relic]

🤔 .... yup i'm checking.

[viral bone]

Thanks, id just rather not remake thr full thing

[prisma relic]

the middle part of the link changes

[viral bone]

ahh thank you!

[neat fjord]

Thanks for the idea. Unfortunately its not working. It seems that the Streamelements Chat Bot cannot work with variables inside variables 😦

[little oak]

@neat fjord i may have something similar to that. if you want to try it?

[neat fjord]

Sure 🙂

[little oak]

@neat fjord $(sender) rolled a $(customapi.https://api.mathjs.org/v4/?expr=$(queryencode "floor(random() * $(1)) + 1"))

[neat fjord]

yes ! Man ! that works 🙂 thank you so much !

[wise glade]

Hello My stream activity still doesnt work on OBS and SE page? Anyone can help me? Im tired of this seriously?

[ebon forum]

Hi. Can you give us more details, what is not working exactly? On the page it should always work.

[wise glade]

When I'm streaming I can't see who followed me

I can't see my following and tipping alerts...

[little oak]

@neat fjord You're Welcome

[ebon forum]

Can you give me your account ID from here? https://streamelements.com/dashboard/account/channels

So i can check

[wise glade]

My ID : 5ff9d14c8c12c3414a0c2a64

Please help me solve this problems it's been a week and I can't get any help.

[ebon forum]

Tips are not set up, so you can't use our tipping page right now.

[wise glade]

Can we speak on sound by DC

[ebon forum]

No, we do not provide voice support.

[wise glade]

oohh

[ebon forum]

I just tested the follower - it works

[wise glade]

my stream activity works now...

[ebon forum]

tipping - you need to set that up first

[wise glade]

thank you so much!

What about follower alerts on stream. It doesnt work as well? Can u help me for that?

[ebon forum]

Follower alerts will work, just check the alertbox settings

[wise glade]

Thank you so much @ebon forum !

How can I find alertbox settings?

[odd estuary]

Hey i need some assistance

[prisma relic]

what's the question?

[odd estuary]

i cant seem to figure out how to get my alerts to pop up on stream

[prisma relic]

are any of the alerts working?

[odd estuary]

okay so im very new to streaming so by working do you mean like testing in stream elements?

[prisma relic]

ya; that is going to be the next thing. when you test on the website, do they work?

...trying to figure out if it's an alert issue or import into OBS issue

[odd estuary]

on the site yes but idk how to get them from the site to the actual stream

im streaming from a xb1. issues witht hat?

that

[prisma relic]

ohhh; ya. ... i'm not sure how the overlays work with consoles.

[odd estuary]

hmmm

[viscid pebble]

Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[odd estuary]

it doesnt even say it in chat when someone follows

[prisma relic]

chat bot should work; but overlays are negative unless you capture card to PC

make sure you have the alerts enabled on the website: https://streamelements.com/dashboard/bot-modules

[odd estuary]

okay yes just did that lmao that may help just a tad bit

now my next question idk if it has to do with SE but how or is it possible to put music in my streams

[prisma relic]

that's normally an overlay thing .... so my guess is no

[odd estuary]

aha lmao looks like i need to invest in a pc

[prisma relic]

not sure if it's something you can do with the xb1 though

[odd estuary]

seems like thats the fix all for eeverything just buy a pc 😂

[prisma relic]

🤣

[odd estuary]

i dm'd you @prisma relic

[echo pecan]

Hi guys! How you doing? Hopefully you are all health and safety during these difficult times. I have a problem with showing up the subscribers in the twitch chat from streamelements command. Always shows "0" as a number. Anyone has a clue what do to?

[weak nebula]

Is it possible to get 24 hours countdown and with every sub it adds up 10 minutes to the counter?

[wary halo]

Gallery > Widgets > Stream Marathon Timer

[heavy pine]

Hello everyone! None of my StreamElements overlays are working once I start a stream. My Chat / New Events / Alerts (all separate browser sources) are there when I open OBS.live, and I'll delete out, and add new sources every time, but once I switch a scene they go away and I can't get them back. Anyone have any ideas?

[vernal ridge]

hello. my clear chat, slow mode button is not working, im using my phone app

[main crater]

when i try to broadcast my screen it wont work?

on pc

[little jacinth]

Hi, I have my streamelements active and have 2 timers for chat but nothing comes

[misty flare]

Please help. Follows are not showing in activity feed so it won't show in bot, or alerts either. All other activities have the same settings and work, thanks (please ping me)

[short herald]

Hi i have a question if i have this slide on 50 its mean chance to win 50/50 or ?

[lament blade]

Hello , can someone help me with an issue that I experience please? I go on the tipping settings on the alerts on StreamElements and I click to the tip message to show when someone write sth, then I test it for like 3-4 times to see if it is working, and its working fine, then after I test again after 5 minutes to doublecheck, the message does not show again. any help ??

[jaunty trail]

Can i put delay between two vocal commands? Like they cant be spammed in my chat even if are two different commands, but both are vocal

[solar oak]

guys how can i accept tips only in € and not in $ or others?

[open rose]

Anyone else seeing like half their images not loading in overlays?

Is there a CDN issue or something?

[merry belfry]

Hi, how can I unban someone from media request? I mistakenly banned a viewer of mine

[lament blade]

Any idea why my cheer emote still shows up as the default even though ive changed it?

[shut rock]

StreamElements says my bank account info is incorrect, but I've done payouts before

[viscid pebble]

@shut rock Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[tranquil pilot]

hello, I need help
I would like to import from Streamlabs and it gives me an failed importing scène collection

[spiral elbow]

Hello, I have some problems with bits donations. I have some users that on Twitch the number of donated bits are more than the ones showing on SE. Also, latest cheer is showing "no data". Thanks.

[soft raptor]

Hi guys. Is there a way I can setup an auto response after a redemption of an item on the Loyalty Store.

For example: I have a "Wallpaper" item. I would like for the guy that purchases it, to receive something like a link or the file itself, by default, without me having to note down his or her name and later give a response... Do you get it?

[stark gust]

Can anyone help me with linking my discord to my twitch

[floral berry]

guys

its lagging like holy when i stream rainbow six siege wth

and i have all low setting

[lament blade]

Hi I'm a Twitch Live stream an I need help setting my Brother up for his Youtube on StreamElements with Command's please

[frank rampart]

Hello there, is there a widget and or bot from streamelements that gives a chat command from a channel point redemption? Such as an emote response from the channel point redemption in the twitch chat. If there is not could someone point me in that direction. I appreciate all the help.

[charred quartz]

if u have any themes from streamlabs it will fail

[charred quartz]

not possible atm

[viscid pebble]

@stark gust Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to Settings and then Connections here in Discord. https://streamable.com/eg92w

[tranquil pilot]

i don't have a theme from streamlabs

[lament blade]

I dont know which helpdesk to use

but I need some help

I cannot merge my twitch account into my primary

I can log in with twitch and it does not let me merge my youtube

[languid solar]

yeah, but if the total get -1, it does not mirror to current goal

[lament blade]

is there any way to delete the twich account on stream elements to re merge it with my channel

[viscid pebble]

@lament blade Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[lament blade]

ok

[charred quartz]

okay, that happens when you have big assets on slobs or any copyrighted stuff

[brave ember]

Hello! I'm having trouble with a few commands. Chat stats, I'm getting a 404 page. Subage, I don't know how to change the customapi. Watchtime everyone has 0 seconds. Any advice would be most appreciated!

[charred quartz]

@abstract hemlock dm this staff member with the info.

[lament blade]

who is my best bet

[lament blade]

Who is the most active staff at the moment so I can get this resolved

@charred quartz Im also getting alot of clyde bots saying this person is not taking DMs

[wary halo]

You were told to DM Renziito 😉

[tranquil pilot]

ok so i don't have a souluton

[lament blade]

ah ok

[upper socket]

my media share keeps playing the default "backup playlist" after someone requests

is there any way to stop this

[lament blade]

im talking to renzitito now

[ebon forum]

[charred quartz]

u can either disable autoplay or/and remove the link of backupplaylist

[upper socket]

thanks

[lament blade]

by the way are SE staff very busy at the moment

as I will wait to get the problem I have resolved

by renzito

[ebon forum]

DM me please.

[lament blade]

it a cool name

[ebon forum]

Renzito is a bit busy 🙂

[lament blade]

ah ok

[ebon forum]

Having him in voice now, he is coding 🙂

[lament blade]

ah right

thank I will dm you

Hi, how do I delete all users points from raffles etc etc

[urban depot]

How do I import a url overlay link into streamlabs instead of obs?

[winged scaffold]

I'm having the same issue, any luck?

[smoky spade]

Is it possible to play free requested media on timestamps?

[languid sinew]

Hello guys! How do I create a shareable link for my overlay?

[viscid pebble]

@marble cave Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[marble cave]

i did

[smoky spade]

"No advertisement or channel promotion, anywhere on the server."

[azure estuary]

so how do i get i sound effet to work when i put it in the store ?

[cunning sun]

any update on my issue from last week?

[turbid wraith]

yo how can i add a new bankaccount on my streamelements page because i cant add a new account

[half ruin]

I need some help guys I set up a follower and sub goal, But it's showing I only go 100 followers when I got 2584

can I edit that somehow and it should auto update in future?

[viscid pebble]

@half ruin To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

@turbid wraith Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[smoky spade]

Can i advertise an idea from streamelements.helprace ?

[fierce mason]

Hey guys, i just moved from tipeee to SE and i wonder if there is a way to have Donations and subs in a text document or just outside of an overlay? this is because of the way i have my scenes and transitions set-up.

[gentle gale]

My game audio is very low when streaming apex legends. I cant seem to get the audio right. My mic audio and game chat audio are fine. It's just the actual game audio that is very low. any tips on how I can get this to work

[gaunt portal]

I am unable to stream fortnite without the game crashing. Warzone works just fine, but fortnite causes a sudden jump to 100% gpu usage (rtx 3070). Any suggestions?

[ashen blade]

Hello guys, if I'm currently in a country outside of UK due to lockdown, but I have a bank account in the UK under my name and have more than 100 followers, can I still access SE.Pay?

[surreal mist]

Is there any way to edit the layering of the scenes (OBS)with the existing overlay? I added my capture card as a source but it seems to be “ontop” of my sound alerts, graphics and overlay which doesn’t show in the stream preview

[lament blade]

]

hello is there any way to increase the size of this show me how screen with the tipping button

[quasi wave]

How do I delay a layer (webm) Alert?

[lament blade]

as the video is there yes but its so poor quality I cannot even see the contents of the video

[viscid pebble]

@lament blade New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[lament blade]

bot im not new to stream elements im saying is the donation button how too video is so unwatchable

[wary halo]

https://twitter.com/TwitchSupport/status/1370488386339880960

Twitch Support (@TwitchSupport)

🔎 We are investigating an issue causing Twitch to fail to load in some cases. This includes loading stream keys, preventing some users from going live.

We will keep you updated. Thank you for the reports

Twitter · Mar 12, 2021, 9:34 PM

[unique breach]

does anyone know why this is happening ? i was just streaming fine yesterday

thank god its not just me

[quasi wave]

How do I setup an delay for a layer (webm) Alert?

[charred quartz]

browser source just as in normal obs

if nothing appears when u add the SE url in SLOBS then u should disable hardware accel in settings (don't ask me where xdd)

[viscid pebble]

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

[charred quartz]

didn't got your point, delay relative to what?

[lament blade]

The tutorial video is showing an older video of twitch before it updated as twitches layouts and plus I cannot see theese settings to set a tip button up

[charred quartz]

sorry but if twitch itself doesn't know neither us :X

[quasi wave]

Ich create some ads in a webm video file. i want that every 30 minutes this "video" showing on in the "overlay"

[fresh harbor]

Happening to me aswell @unique breach

Its on twitch's side

[lament blade]

as im trying to make a donation pannel for twitch

[charred quartz]

use the widget video/audio on command and set a timer to bot call a command to display that 😄

[charred quartz]

https://www.youtube.com/watch?v=E5FrREegDJY

[quasi wave]

Dont know what you mean 😄 here is the an example video for you https://streamable.com/s981fh

[viscid pebble]

Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[quasi wave]

I use the timer. but want ads on the screen*

[charred quartz]

timer will call a command to activate the video on command widget

#widget-share freebie from here

each 30m it will call out the command setted on that widget

[wary halo]

this is what you want probably

[charred quartz]

asset rotator has timer?

i don't remember that sorry xd

[quasi wave]

ah which widger should i use

[quasi wave]

❤️

[charred quartz]

yea that will work

[quasi wave]

THANKS ❤️

I will use your tips ❤️

ideas*

helps*

[fierce mason]

Anyone knows how to show Last sub oand Last dono in OBS without using a full overlay? Like somesort of a Text file form or something else?

[charred quartz]

in the sources panels u can drag and drop layers bottom or upper

[charred quartz]

not possible

[tranquil apex]

Hey everyone, I was wondering here, is there a way to put a custom animation for an alert (especially Sub/Prime/Sub Gift), that I can include the name of the sub inside the animation?

[fierce mason]

Oh, that sucks 😦

[pearl bolt]

This is really stupid question but I have an overlay that I'd like to use but dont know how to use the url to put it into obs

[charred quartz]

that would need a realtime rendering of animation, looks impossible to me

[echo kayak]

Hello! I need help, I have in my account custom commands, but in the chat noo works, no command is displayed. The bot is positioned as a moderator on the channel.

[tranquil apex]

@charred quartz I thought the same, but maybe using a html/CSS custom integration, idk, worth the shot haha

[pearl bolt]

I think you could just edit an existing overlay to remove everything but the last sub/dono, then use said overlay

[winged scaffold]

Turning off browser source hardware acceleration made no difference for me

[charred quartz]

rtx 3070 are facing this issue, search in the geforce reddit

[charred quartz]

would be cool, but like i said i think u can't place a tank bullet into a sniper

[fierce mason]

Yea, but i need the labels at 2 different locations. So it would need to be 2 different overlays right?

[tranquil apex]

I think you gave me an idea haha

Thanks

[pearl bolt]

You could move the text boxes individually, but you'd need to have a different graphic for each

[fierce mason]

Yea, that's not what i need. That kinda ruins my scene animations..

[pearl bolt]

sorry then, not sure if I could help then

[fierce mason]

Dunno why SE doesn't have an option for that

[lament blade]

Thanks so much

[errant pawn]

hi im question? 🙂

[charred quartz]

i'm answer, how can i help you?

[fierce mason]

[errant pawn]

If in the activie feed I changed the name of the bot streamelements to the name of the channel, why doesn't it give me links after minutes, it only works when I send a test report?

[charred quartz]

u mean the timers?

[errant pawn]

In obs streamelements *

Yes, time doesn't work for me

[charred quartz]

obslive needs to be opened when using a custom bot name, also if u are using timers carefully configure the conditions for it

[errant pawn]

I want it to act as a channel name and not as a streamelements name

[charred quartz]

cause it has a delay slider and a text slider, if the text slider isn't being reached it will not shoutout

[charred quartz]

as i said obslive needs to be opened or it will show as streamelements

[errant pawn]

And can the streamelements bot be renamed CleverOwll? Just to act as streamelements?

[charred quartz]

yes u just need to use the custom bot section in activity feed of obsLive

[charred quartz]

yes

[high ivy]

como vinculo el sonido de la alerta a el twich?

[errant pawn]

How will it set what then?

[viscid pebble]

@high ivy Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

@errant pawn If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[errant pawn]

I clicked change to CleverOwll and saved it enough?

[charred quartz]

nope, u need to follow what is tagged for you above, thx

[errant pawn]

Okey thanku

Can I have a bot as my existing channel where I play and stream or does it have to be different?

[charred quartz]

you can just login with your streaming account following what is tagged above

[winged scaffold]

Yes it is a normal browser source, not sure what you're stating here

[errant pawn]

Okey thanku 🙂

[charred quartz]

just add the se url and it will work as in obslive, if it didn't then i stated below that @winged scaffold

[surreal mist]

Thank you very much. I feel like I shoulda known that

[winged scaffold]

@charred quartz Are you suggesting try it in OBS not OBS.Live to see if it works there?

[charred quartz]

nope i said that u need to disable hardware accel in slobs if it is not showing the overlay from SE

or normal obs if is that u are using

[winged scaffold]

Yes I tried that, no difference

However I just tested and it's working fine in OBS, just not OBS.Live

[charred quartz]

are u executing obslive as admin?

[merry belfry]

hey how can I unban someone fron media request?

[lament blade]

hi, does anyone know how to import stream elements overlays from one twitch channel, into another twitch channel. (i own both channels)

[charred quartz]

accounts are merged?

[lament blade]

no, how do i merge 2 accounts? basically, one is a dummy account i learned setup on. and i dont need to use that account anymore. i want to move the finished overlays into my fresh new account.

[viscid pebble]

@lament blade Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

[lament blade]

it says it does not allow data sharing between accounts. does that mean i can not import my overlays from my a) account into my new b) account ?

[viscid pebble]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[charred quartz]

"different streaming platforms"

u can send to these @abstract hemlock @ebon forum

[lament blade]

thank you

[viscid pebble]

@merry belfry Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[charred quartz]

also need the name of the account u want to unban from media request @merry belfry

[merry belfry]

1 second Mateus

AccountID: 5f19ae59c6a34feb417883a1
account to unban: alt74games

[little hornet]

Hi all - I'm streaming at the moment on Twitch via Lightstreams. My xbox is now unplayable, but my download and upload speed is very high. Do you know why this may be please?

[charred quartz]

not related to SE support, but is the console connected via wifi?

[little hornet]

It is, ethernet. Sorry, am I in the wrong room? i only downloaded lightstream today

[charred quartz]

not wrong room, it is because this server is related to support for streamelements not for streaming problems in your console at all :X this isn't related to the platform or overlays

if u are connected by ethernet u should troubleshoot the cable to see if it is at a good signal state

maybe doing a hard restart in the console (if it has some kind of that)

[little hornet]

Ah my apologies, lol. I've clicked help in the incorrect window - take care all and thank you Mateus for your help

[charred quartz]

np

[charred quartz]

donee

[merry belfry]

ty so much ♥

[winged scaffold]

What's the best way to do that on MacOS?

[little hornet]

Hi Mateus - I'm back. Could you please tell me how I find my stream elements URL? Im using lightstream and looking to integrate

[lament blade]

does anybody know how to change account in obs live it keeps loging into my old account on in stream elements

[charred quartz]

:C can't help you with macos, i will point out that a macos user need help in the support chat

[winged scaffold]

I'm running OBS and OBS.Live exactly the same way

[charred quartz]

in streamelements platform website

the only thing i can do is to read the logs u have @winged scaffold

[viscid pebble]

@winged scaffold Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

@lament blade StreamElements menu, on top of OBS > Logout > Login

[little hornet]

Thank you but I am in that and the URL is https://streamelements.com/dashboard/overlays

[charred quartz]

if it changes again then relog in the stream tab in settings too

[charred quartz]

that is the overlays manager u should click the preview of your overlay and get the url of it

[little hornet]

Thank you, you're a hero

[opal crown]

Hi how do I get my overlays from streamlabs to obs

[swift parcel]

https://www.wikihow.com/Open-Applications-With-Root-Privileges-on-a-Mac -- if that doesn't work you might have to uninstall and remove everything in the cache area (folder search in finder and go to ~/Library/ and /Library/ if you go the nuke route)

[winged scaffold]

Thanks @swift parcel does regular OBS not need to be run as root but OBS.Live does?

[little hornet]

I'm sorry all, I'm really struggling to find my stream elements URL. I'm on the desktop site and I can't find a preview button (other than on individual layers in the manager)

[swift parcel]

@winged scaffold I haven't had a problem with needing to run OBS.Live/OBS with root privileges (though I haven't used it since the recent update) but most of the volunteer support are windows users (including me I'm still new to the macOS enviroment) so we're covering all bases as such

@little hornet top right there's a chain link icon

[night grove]

Hi, I have a problem with my leaderboard, I just can't get rid of some ghost users like commanderroot, llorx_falso, anotherttvviewer etc, what can I do?

[little hornet]

It's so strange I dont have that

[swift parcel]

@little hornet do you have an overlay made? Go edit it and that's where it'll be

@little hornet or to make it easier since you're on that page click on the 3 dots and copy url

[little hornet]

I do indeed. I will insert a paste of my overlays and I can preview each one but there are 4 in total. I feel like I am doing something wrong when creating overlays...

[swift parcel]

yeah you don't need to make a new overlay for each widget all the widgets can go into 1 overlay

[little hornet]

OMG, I'm sorry I'll try that now. thanks @swift parcel - can we get an F in the chat for me

[swift parcel]

[toxic marten]

Hey, maybe yall' can help. I can't get my bot to work in my chat. I am using streamelements to stream on twitch. I have logged into streamlabs chat bot and obs. They are both "mods" in my chat but I can not get any commands to work.

[charred quartz]

streamlabs or streamelements bot?

[cold ferry]

is there a way to set an alert to only show up to a certain amount wanting to use a small alert box by cam for small bits/tips and large one for larger amounts

[charred quartz]

variations tab

use double alert box, one with variations only for small values and another for bigger values

[toxic marten]

I am using streamelements OBS live for the stream... which chat bot should I be using... and does streamelements have their own bot?

[peak cosmos]

Hey guys, I was wondering, is there a dono goal widget that Stream Elements has? I'm going to do a fundraiser stream sometime soon and I've been looking around :/

[foggy heart]

Yes, we have a goal widget through the overlay editor, and an advanced one here: https://streamelements.com/dashboard/themes

[cold ferry]

yea i have it to where a dono doesnt show if its lower than a certain amount on big box but the small box still shows big dono's at the same time

[burnt forum]

Hi my commands doesn't work can someone help me?

[viscid pebble]

@burnt forum Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[tired plank]

hey! So in stream elements loyalty settings my usernames last active is N/A besides me and one other person in chat. I am not the streamer bot a mod that also has bot supervisor and super moderator and the other has super mod also but our last active is N/A but everyone other super mod can use the super mod commands. how would i fix this for me and the other user

[burnt forum]

i already done this but nothing

[viscid pebble]

@burnt forum Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[burnt forum]

is ok here! i generate the link now?

[foggy heart]

You can share it here, yes.

@burnt forum The ID on the page linked, not a link itself.

[burnt forum]

5c0e2f751a4e9093cd997b11

[slender anvil]

Is there a way to make the stream elements chat bot timers not all go off on the same time? i change the intervals but they tend to go all at once sometimes

[foggy heart]

Do they have similar triggers? If they are met at the same time, they may still post at once despite being different.

[burnt forum]

so?

[foggy heart]

What specific issues where you having with your commands not working?

[burnt forum]

My personal commands doesn't work when i try

[foggy heart]

Do default commands work? And when you try your commands, do you get a response?

[slender anvil]

here is what I have @foggy heart 😃 I also appreciate the fast response

[burnt forum]

no doesn't work noone

[viscid pebble]

@burnt forum StreamElements menu, on top of OBS > Logout > Login

[burnt forum]

already done and nothing result

[viscid pebble]

@slender anvil Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[slender anvil]

59fbdaf3f0e5c4000105248e

[viscid pebble]

@burnt forum "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."

[foggy heart]

So it looks like they all have 5 lines as a trigger. You might want to vary that if you want them to show up separately.

[slender anvil]

how would i go about that? Changing the intervals, disabling the interval, or adding a new message?

[foggy heart]

Change the chat line interval. For example, if 5 minutes pass and only 4 lines of dialogue are in chat, a command won't chat. Then if 20 minutes pass with only 4 lines in chat, the other command won't activate. Once 5 lines are in chat, they'll both activate as they were waiting on that.

[slender anvil]

ok ill have to see what i can do there

appreciate it 😄

[frozen sinew]

hi, i just enabled raffle and ran it in chat via !raffle . it laucnhed succesfully. poeple used !join to join. but then after the timer StreamElements sent message "no one entered the raffle"

why?

[viscid pebble]

@frozen sinew Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[frozen sinew]

I’m an editor of this channel I dont know if I can see that page

[foggy heart]

would they be able to get that to us here?

[frozen sinew]

Currently live but I’ll ask

nvrm i fixed it but thanks guys

had to change !join from "regular" to "everyone"

New question --> with things like roulette - what does "how should the rigged system be?" does moving it to 60 means there's a 60% chance to lose?

[foggy heart]

I believe the higher the percentage, the more likely the user is to win.

[brittle aurora]

So, I'm trying to set the permissions of who can add quotes using my streamelements bot, but the commands page only has he "quote" command. As it stands only my moderators can add quotes and i don't see an option to change it

The quote command is set for everyone, but there is no specific area that notes "!quote add/remove"

Even upping people to "VIP" level on the bot doesn't permit them, and i've combed the entire interface looking for any indicator of how to change these permissions on either end

[foggy heart]

"!command options addquote -level xxx" might be what you're looking for.

[brittle aurora]

oooooh that could be it! Lemme try it

So the issue with that is that the command to add a quote is "!quote add"

and that command doesn't allow for a two word command

ie it will return "no command with the trigger quote found"

Is there a syntax for adding a space between words in a command? I tried underscore but it didn't work

[foggy heart]

That i'm not entirely sure of, let me see if I can find out

[brittle aurora]

Is there no way to just change the levels within the dashboard? I can see !quote add/remove on my list of channel commands, but when i go to edit the permissions of my commands it just has !quote and nothing else

[foggy heart]

So I think that would change the levels for quote in general, which could limit viewers from using it.

[brittle aurora]

Right, and as it stands viewers can activate quotes, which seems weird that the add/remove extensions of that command don't fall under it

[proud heron]

i bought a overlay off own3d.tv and im trying to import it but im completely lost. can anyone help?

[brittle aurora]

Actually, now that i think about it, it's weird that it says "no command with trigger quote found" when there is a quote command

Either way, if there's a way to make it so non-mods can add quotes let me know! as it stands it seems the privileges to adjust that specific action are hidden and restricted

I did just figure out a macguyver'd workaroudn for the time being. If your bot is set to mod, you can make a custom command for !Addquote "this is the quote" and have the bot repeat the quote using the appropriate !quote add "this is the quote" response

And since the bot is a mod it will add it

[foggy heart]

I was going to suggest that as an alternative, but I would like to know now why we can't edit the original. I'm testing my chat to see if I can get it to work.

[brittle aurora]

No worries! let me know if you find anything, thanks for the help!

Follow-up to my macguyver fix, what is the variable to repeat the contents of a message after the initial command

like if i want a command that says !repeat I am a bot, and have the bot say "i am a bot"

[foggy heart]

Possibly the ${user.lastmessage} variable. We do also have the developers api channel, which may have better insight on how to make this all work.

[brittle aurora]

i'll have to hit them up sometime!

[cunning sun]

Any idea when there will be an update to my issue of only follower alerts working from over a week ago?

[viscid pebble]

@cunning sun Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cunning sun]

599b5338a1ed372bad0dd203

[lament blade]

Hi I'm currently trying to add the horizontal chat box onto my OBS studio but it seems like it is not showing up when I test it.. Should I try something else?

Its not showing up on my OBS studio when I add it as a browser

[charred quartz]

https://tenor.com/view/undertaker-still-alive-back-from-the-dead-gif-14592821 done

[prisma sigil]

I have a list of text items that I would like to have 1 of which randomly displayed when a custom command is used

[cunning sun]

@charred quartz I see you followed. Follow alerts are fine. It doesn't register any other alerts

[charred quartz]

everything should be fine by now and no, i didn't

[brittle aurora]

@foggy heart so my workaround is actually not working because it appears the bot cannot give itself commands

[charred quartz]

maybe the gods did

[proud heron]

can nobody help me with my overlay or what??

[rocky sierra]

How can you set up a "!shoutout @{channel}" command? so it says
"Shoutout to @{channel}! They last streamed {last category they streamed} and I think you should go check them out!"

[brittle aurora]

@rocky sierra i believe there is a template for that

[ionic kelp]

@proud heron you'd have to ask them aas we're not familiar with how they sell their stuff.

[proud heron]

i have all the files @ionic kelp just dont know how to insert this stuff

and they are no help

[cunning sun]

well someone did, and they tried to cheer, and it still didn't work.

[charred quartz]

ok, u issue has been carried above for a fix. ETA: from now to next monday

[prisma sigil]

@proud heron https://www.own3d.tv/help/ in the set up stream overlay there is a video that should help

[cunning sun]

That's what they said last week..

[proud heron]

@prisma sigil none of that makes sense to me.

[prisma sigil]

Sounds like you have to create a new blank overlay, and then Add Image and then upload the overlay you downloade

But I'm no expert.

[foggy heart]

So it looks like the default commands can't be changed through chat, only the dashboard. As far as a workaround, i haven't found anything yet

[brittle aurora]

@foggy heart There's nothing in the Dashboard that allows you to edit those permissions? That feels like a weird oversight

[foggy heart]

As far as I see, changing the default sub options isn't available. You'd have to switch the quote command to everyone if you wanted everyone to use it. I haven't been able to find another way unfortunately.

[brittle aurora]

My quote command is set to everyone, the part that's weird is that even doing that, the add command is restricted to mods

and i can't unrestrict it

It's like it has a separate set of permissions that aren't visible

[lean plank]

Is the bot down? I can't get my commands to work, even commands I had previously used

[viscid pebble]

@lean plank If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[lament blade]

I can't get my Streamelements Youtube Login to work.

[foggy heart]

The YouTube login by Google design is not working at the time, but we are looking into it.

[lapis path]

How do I setup tips on my phone

[lament blade]

Oh okay.

[outer kindle]

hey guys! i had a question about the se timers... is there a way to make it so the bot timer drops a message at, say, the 12 minute mark, but then never again during the stream? i tried putting 999 chat lines but i think that i actually prevented the timer from triggering EVER when i did that!

[shy talon]

Hello! if anyone could assist,

Ive been trying to setup custom commands that incorporates my personal twitch emotes but everytime i use the command in my chat the emotes doesnt show, just the text that i put into stream elements. Does the idea im trying to do compatible with stream elements? or am i doing something wrong?

[hard sierra]

is there a way to transfer alert box settings to another overlay?

[naive fog]

I saw a reddit post saying to come here in order to merge my accounts -- I have a youtube and a twitch account on streamelements and need to merge them into a single account. Is any staff available to help me with that?

[random rock]

would somebody mind helping me, i'm trying to set animations and they aren't working

[foggy heart]

I believe that it will have to meet the requirement first, so if it can't be met they won't play. It would be easier to create a command that you or a mod trigger once

[foggy heart]

What's not working with the animations?

[viscid pebble]

@naive fog Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

[random rock]

so for some reason i have animations set as zoom out and zoom in, but on stream elements it's not showing the animations when switching in between different parts of the widget.

i'm gonna see if it displays on obs

[foggy heart]

Do you have windows animations disabled?

[random rock]

how do i check?

[outer kindle]

okay, thanks very much!

[foggy heart]

https://www.technipages.com/windows-10-how-to-enable-disable-window-animation#:~:text=The window animations options are,animation options in Performance Options.

[viscid pebble]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[naive fog]

I have both JWT tokens, I'm not sure what it means by "and you will be directed to DM them to a staff member" as I have received no direction. Who should I DM my JWT tokens to in order to merge my acoounts?

[random rock]

thank you dude it worked!

[foggy heart]

You can send them to me

[random rock]

guys how do i group multiple things together and how do i select them?

[short river]

Got donated to

Payments are now on hold

When i click get your money sooner it says virtual product or shipping

[viscid pebble]

@short river If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

[short river]

So i just wait for now?

[lament blade]

I'm trying to run a giveaway (for playing on stream) and the giveaway starts up fine but when viewers enter the command !ticket 5 to buy tickets, they never get anything in response and the entry never gets registered. The module is active in tyhe dashboard.

[ionic kelp]

^^^^ answered in stream

[lament blade]

Awesome. Thanks for being my extra set of eyes!

[sterile kayak]

Is there a way/guide to setting up a custom chat command that works similar to the "!sraffle" command? Thanks for the help/info 🙂

[zenith widget]

No - that is a unique behavior for a command/module

[shy talon]

Ive been trying to setup custom commands that incorporates my personal twitch emotes but everytime i use the command in my chat the emotes doesnt show, just the text that i put into stream elements. Does the idea im trying to do compatible with stream elements? or am i doing something wrong?

[zenith widget]

You need to gift the bot a subscription in order for it to show emotes

[shy talon]

The stream elements bot? Hmmm okay I’ll try that thank you

Worked thank you so much

[lament blade]

dont ask for any help because you wont get any help i ask for help and got no help same way with OBS too

[zenith widget]

You did ask, but you weren't clear on your issue

And I want to help you, but when you are just saying "I'm reporting OBS for spamming people" - this doesn't sound like an issue at all.

Explain your issue clearly, so that we can help you properly

[neat pond]

So i keep encountering this issue when i stream league of legends. it was working fine, now is happening out of nowhere?
gameplay wont show, just that black box

[viscid pebble]

@neat pond Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[neat pond]

another community now?

[zenith widget]

As answerd on the Twitter DM you sent us, we are not able to help fix this issue so the best place would be the OBS discord

unless...did i mistakenly share our discord server?

[neat pond]

i was given this community..

[zenith widget]

Oops, my bad, its muscle memory to give the link to this discord

the above is the correct link

[neat pond]

kk

[lament blade]

I'm trying to upload photos for my tipping page and when I choose the file it loads up but it doesn't give me a option to upload it, it just gives me a cancel option, is there something I'm doing wrong?

[zenith widget]

In the tipping settings?

[lament blade]

Yes

[lament blade]

Ok so like when I'm on the upload it doesn't give me any option

[zenith widget]

Show me a screenshot of what you see

[lament blade]

Ok

[fringe socket]

hello, i was hoping to get maybe an answer to a question i had regarding the pre-done overlays. is there a way to automatically resize everything in an overlay? theyre all 1920, but i run 1280

[zenith widget]

You need to adjust the widets inside the overlay first and then change the resolution to 1280x720

[fringe socket]

so i just to manually resize everything then?

[zenith widget]

Yes

[lament blade]

See theres no upload option

[zenith widget]

I would recommend using a PC

[lament blade]

Does it not work on mobile at all?

[zenith widget]

The upload option is there, you just don't see it on the right side because its hidden

[lament blade]

Oh gotcha sorry for the trouble

[hushed lake]

hey ive just started streaming and my stream comes out as a black screen can anyone help me?

[viscid pebble]

@hushed lake Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[hushed lake]

hey ive just started streaming and my stream comes out as a black screen can anyone help me?

[viscid pebble]

@hushed lake Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[olive cobalt]

Hey so I've been using StreamElements for probably a year now but my !watchtime command has never worked in my twitch chat. It always displays a 0 for everyone when they use the command. My twitch is LoreStorm if anyone is able to look into this.

[viscid pebble]

@olive cobalt The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.

[umbral bramble]

Where can I find the link to my tipping page?

[umbral bramble]

ohh, thank you!

[viscid pebble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[zenith widget]

Do you have an issue you need help with?

[viscid pebble]

@lament blade Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[zenith widget]

Because thats how we've decided it to be.

Unless you have an issue with our tools and features, please refrain from random chatter here

[mild lagoon]

Hi

[red robin]

I need to add any Font in StreamElements, somebody could be help me?

[viscid pebble]

@red robin Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Click on Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[slow ledge]

hi, i'm streaming but streamelements does not detect it

[viscid pebble]

@slow ledge Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[slow ledge]

604c85194f42a38979e1d2e9

[zenith widget]

I've resubbed your webhooks as that might be the reason its not detecting you as well.
You may have to end your stream and start it again in order to fully work out.

[slow ledge]

thank you

[lament blade]

hi, someone can help with edit of league of legends overlay?

[viscid pebble]

@lament blade New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[heady crow]

Hello, my streamelements bot keep saying "Response message" in chat at random times. Is there a way to make the bot stop?

[zenith widget]

Check each timer you have setup, you might have added a new response to one of the timers

[heady crow]

How do I check timers?

[zenith widget]

https://streamelements.com/dashboard/bot-timers

[heady crow]

hmmm, no timers that I don't recognize.

Only donate and discord timers

[viscid pebble]

@heady crow Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[heady crow]

For refrence, I did find a reddit post the same issue. https://www.reddit.com/r/streamelements/comments/f3cip8/response_message_bug/

[ionic kelp]

@heady crow #helpdesk-twitch message

[heady crow]

Issue Fixed @ionic kelp Thanks for your help 🙂

[cloud canopy]

hi, how can i do it?

[viscid pebble]

@cloud canopy Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[royal lily]

how can I test my alerts?

[viscid pebble]

@royal lily You can test alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard > My Overlays > pencil/edit button on the overlay. Make sure the Preview LIVE on stream option is on to see the alert in OBS/XSplit** https://streamable.com/vtulg9

[spring tangle]

what r u guys using to skip or mute an alerts, since someone in here told me ground control app is outdated 🤔

also, happy weekend to everybody! 🥳

[zenith widget]

theres a hotkey setting in OBS.Live activity feed which you can set to skip alerts

[short cobalt]

hello there! i've changed my username on twitch and my bot stopped working. I've tried to relog inside streamelements, re-invite the bot but still nothing.. Can anyone please assist me? 🙂

[viscid pebble]

@short cobalt Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[cedar hearth]

Hello

Id like to use https://api.twitch.tv/channelname/hypetrain/events to show inffo about the current/last/etc hype train

But it seems I need some kind of token

Can someone help me set this up?

Feel free to ping me

[prisma relic]

@cedar hearth it's the JWT? we can chat in #dev-chat ?

[cedar hearth]

sure @prisma relic thank you

[lucid plume]

What size are the 1080p overlays in px? I am making my own and need to know the size of the banner I need for my in game overlay.

[zenith widget]

1080p = 1920x1080

[lucid plume]

Thank you!

[wary raven]

Hello, please help me I don't know how to set the competition in the column so that when the spectators hit the right answer they get 2x more points than they bet, which means that if I bet 10 and I win I get 20

[echo pecan]

Hi guys, my sub count command doesnt work, it always say number "0", the subs in widget data are correct, the reset of session or settings didnt work. Resetting the command didnt work either. Any ideas?

[viscid pebble]

@echo pecan Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[zenith widget]

Also logout from the dashboard and login again

@wary raven what competition?

[echo pecan]

It works! Thanks!

[wary raven]

plss come video

[viscid pebble]

@wary raven Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[zenith widget]

The last rule also applies to, not suddenly calling someone

[wary raven]

aha , bots online,

[zenith widget]

Right, so either you elaborate what competition you are referring to or idk, show a screenshot?

[flint onyx]

So, I'm using OBS Live... Somehow I've managed to fumble away the part where you can select which game you are streaming. Anyone know how to re-add this?

[zenith widget]

Streamelements on top -> obs.live docks -> activity feed

and then burger menu button -> stream settings

[flint onyx]

Ooooooooooh! It's hidden behind that menu! Thank you ❤️

Thank you 🙂

[zenith widget]

That is not a question for here

[viscid pebble]

@flint onyx There are no "best settings".
Please understand that every setup will be very different.

Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.

You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.

Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterward, but not a list of settings.

Thank you

[flint onyx]

Oooh, sowwy 🙂

Is there a way to make OBS Live announce my stream on twitter, or is that something I need to setup in Twitch?

[quaint epoch]

Anyone here that can help me out?

[viscid pebble]

@quaint epoch Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[wary raven]

The bot is turned on, the problem is that when I finish the competition and choose the winner, it does not restrict any points other than just those that were bet

[zenith widget]

https://streamelements.com/dashboard/social-media

[zenith widget]

Are you referring to the contest? Also what do you mean by "restrict any points"?

[viscid pebble]

@quaint epoch Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[quaint epoch]

Why was my message deleted?

[flint onyx]

@zenith widget Thank you again

[quaint epoch]

@zenith widget are you an admin on this server?

[zenith widget]

Yes

and no, we will not help you populate your widgets by subbing to you

[quaint epoch]

That’s not what my question said

I never asked anyone to sub to me

[zenith widget]

What did it say then?

[quaint epoch]

I said I made overlays for subs, tips, etc through stream elements, and when I went live yesterday they weren’t populating on stream

[zenith widget]

Thats a different query then the one I deleted.

[quaint epoch]

That’s almost exactly what I said the first time

[zenith widget]

Or rather worded a different way that it makes more sense as the original one implied you wanted help getting them populated

rather then actually having an issue with the widgets getting data

[quaint epoch]

I do want help getting them populated, as in guidance on why it’s not working

[zenith widget]

As for the issue it self, all of the events are not showing up?

[quaint epoch]

Nothing showed up

I’m not using OBS or any other software. Is that necessary or will they populate just by having streamelements linked to my stream

[zenith widget]

How are you streaming then?

[quaint epoch]

Straight from PS5, using laptop to monitor twitch

[upper socket]

how do i make my mediashare louder idk why but its really silent on stream

[lament blade]

yo, im sorry but would this be the right place to ask for help on overlay issues-

[zenith widget]

just to point out, you won't be able to use the overlay if you are streaming via a console,

that bieng said, events are working fine from what I can see

[zenith widget]

yes

[zenith widget]

How are you using Media share?

[upper socket]

wdym by that

[lament blade]

i created an overlay via streamelements, but when i put it into twitch studio its extremely zoomed in and messing with the properties dimensions hasnt fixed anything

[zenith widget]

Are you using Media Request from the dashboard or OBS.Live dock?

[viscid pebble]

@lament blade The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[quaint epoch]

Yes on the stream elements side they show up, but on my stream itself they don’t pop up on screen and play the audio that I set got each different thing.

[viscid pebble]

@quaint epoch Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[flint onyx]

@quaint epoch I might be wrong on this, but to be able to use overlays when streaming from consoles, you would have to use a capture card in your laptop which you run your console through which in turn streams to twitch with the overlays you want

[upper socket]

dashboard

[quaint epoch]

I follow someone who has the exact same stream set up as I do and uses overlays from stream elements and they work. Idk, it’s been hard to get a clear answer

[zenith widget]

As mentioned here and the bot command saying this

and to confirm what Elgiddorah said, you would need a capture card to get overlays to show on console gameplay

[quaint epoch]

Ok

[zenith widget]

so in short, you cannot have overlays on console, unless you have a capture card

@upper socket close the dashboard page, go to Youtube, make sure the volume slider on a youtube video is 100%, then close the YT tab

open the media request page again and it should be louder

if that doesn't help, then you've lowered the volume of your browser in the windows volume mixer

[lament blade]

i fixed the settings and retried it but its still cropping out most of the overlay

[zenith widget]

Show a screenshot of what you see

[zenith widget]

Click on this

what is this setting set to?

[lament blade]

1920x1080

[zenith widget]

Is your native resolution 1080p?

as in, is your monitor also 1920x1080?

[lament blade]

yess it is

[zenith widget]

Well I have no idea why Twitch studio is not loading the overlay properly then

as all settings look identical to mine

i would recommend to use OBS

as it provides more control over what you can do

[viscid pebble]

New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[lament blade]

ahhh okay, i'll try it out. thank you!

[upper socket]

my youtube is at 100% and i checked my windows volume mixer and its still the same

[zenith widget]

If its quite for you, then its either your headphones

or check the volume level in OBS if its quite for the viewers

[viscid pebble]

How to separate Media Request (MR) audio in OBS:
(Please follow one of the steps for your set up)

MUTE MR FOR YOURSELF, STREAM CAN HEAR

1. Make a new overlay in the editor, ONLY add the Media Request widget.
2. Add a new browser source in OBS, add the URL and set the dimensions correctly.
3. Tick the box for Control audio via OBS https://cdn.discordapp.com/attachments/364869138809618432/815892834841264138/unknown.png
4. Go to Edit > Advanced Audio, set your MR overlay to Monitor Off. Note: This will play through the Desktop Audio, if you mute your desktop audio, it will mute the MR.

CONTROL AUDIO SEPARATELY FROM YOU AND STREAM

1. For this you will need a VAC (use command !vac).
2. Run your MR either in Chrome or in Ground Control (use command !gc). Note: Do NOT click on SHOW ON STREAM.
3. Set Chrome or GC in the VAC as an audio input and output.
4. Add the audio output from VAC as an audio input in OBS. Note: This will not be able to show the video in OBS.

It is currently not possible to separate audio for yourself and stream if you ALSO want to show the video in OBS.
The only way to do this would be to follow the last set of instructions above and then use Window Capture on GC or Chrome.

Thank you :SEheart:

[wet tiger]

Hello. I am using Stream Overlays to display/play redeemed items. I have 2 categories: sound only, and sound with image.
When i play sound with image everything is fine.
When i play sound only afterwards, the last image (of the previously redeemed item) is shown.
Is there a way to tell StreamElements to only show a image if a image is included in the item to redeem?
I am using a single overlay for both types of redeem items currently.
Thanks 🙂

[lament blade]

Question which help desk to I go to if i need support on the SE Website as I am having a few minor issues with the overlay editor

?

[prisma relic]

if you use Twitch you're in the right place 😉

[lament blade]

well it is a twich overlay im editing

[prisma relic]

is it a Twitch overlay for your Twitch account 🤣 ..... as long as you arn't trying to add a Twitch OL to youtube

[ionic kelp]

Please crop that with just the overlay section.

[prisma relic]

yup yup i saw it.

there was a secret in there

are you trying to edit one of the text areas?

[lament blade]

Where it says your name

I have changed it to say DJ Gaming

But it still says Your Name

So you can probably guess what the issue is

[oblique steeple]

You did edit the layer name, not the widget itself. Click on it, then go to settings

[prisma relic]

on the left side; look for where it says 'Your Name' .... it'll be under the settings most likely

^ 💯 what Fabi said.

[lament blade]

ah thank you

That is slightly confusing

heh heh

[prisma relic]

i still do it myself

🤣

[oblique steeple]

It like in OBS. Just because you change the name of your "Game capture", it doesn't mean that it starts capturing something else 😄

[lament blade]

i cant open the dashbord in streamelements

can anyone help me

[lone iron]

me as well

[oblique steeple]

Do you guys have any errors? Please give us more information or we cannot help you.

[viscid pebble]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[lament blade]

oh man thats help me thx

👍

[stray tinsel]

how to put wigets in obs

im new to streamin

[viscid pebble]

@stray tinsel To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[raw axle]

ive got problem with alerts in streamelements - text colour doesnt change even if i pick different. always is blue.