helpdesk-twitch

[tough lark]

thanks if you can help :)

[lapis stag]

Hi, what do the points on a channel leaderboard depend on?

[zenith widget]

@tough lark click on the field that provides the link and then simply click on "Done"

@lapis stag which points?

[tough lark]

I cant

oh oop it worked

thanks a lot :)

thanks to you I can go live

[lapis stag]

In streamelements the leaderboard section, there are some points that do not correspond to the points of the Twitch chat channel. What do they depend on?

[zenith widget]

The Twitch Channel points and our Loyalty points are 2 different point systems that are not connected to each other and do not share any points or redemptions notifications.

[lapis stag]

Yes, and my question is, what the Loyalty points depend on?

[zenith widget]

on watching the stream

[lapis stag]

Only on watching the stream?
I have 24h and 3500 points. And the description says that each 10 min it rewards 10 points

[spark mulch]

hi z3Groove. Tried this today but it didn't work either

[placid raptor]

Increase the multiplier then and check the behavior

[spark mulch]

Yea we tried x10 to make it obvious as well

[placid raptor]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook)

You logged out with this URL before?

@spark mulch

[spark mulch]

yes streamer removed bot, logged out from streamelements, cleared cache, logged in to SE and joined bot and saved the setting few days ago.. that didnt work also.. do you know of anyone currently using this feature and is working well?

[placid raptor]

You are the only person to ever bring this up I must say

[spark mulch]

so weird.. JSON response looks fine https://api.streamelements.com/kappa/v2/loyalty/5fc31f13cabde7a41af6d3b4

[rancid anchor]

Good Morning, am I crazy or did I miss a step that would allow my chat bot to display emotes? or do I have to gift it a sub?

[slender yoke]

I've asked for some support a few times and have had no response. I've used SE alert box for several years. For the past month, when I'm raided, my host alert is triggered but NOT my raid alert. I see both events in the activity feed, and I can MANUALLY trigger the raid alert, but it's not being triggered by SE.

As you can see in this clip from yesterday. https://clips.twitch.tv/PricklyBigMulePicoMause

@rancid anchor you have to gift your chatbot a subscription to display emotes

That's why I just use my main account instead of custom bot name

[rancid anchor]

@slender yoke Okay... Did you rename your bot to your main account name? or how did you accomplish that?

[slender yoke]

Just connect it.

[placid raptor]

https://support.streamelements.com/hc/en-us/articles/360017413239-Creating-a-Custom-Bot-name-with-OBS-Live-

@rancid anchor

[rancid anchor]

Thankies.

[viscid pebble]

@slender yoke "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

[slender yoke]

@placid raptor that's not my question

I'm talking about Raids

[placid raptor]

applies to that too

[slender yoke]

SE is not recognizing raids at all. I had raids of 40-70 plus people with no raid alert triggered

[placid raptor]

do you have variations for raids?

[slender yoke]

No

[placid raptor]

[viscid pebble]

@slender yoke Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[slender yoke]

cakerins is my account name

[placid raptor]

accountid

omg

what is relevant the overlay

[slender yoke]

my account id is the same

I use the arcana alerts overlay

[placid raptor]

your account ID is a string of letters and digits under 'Account ID' in the link I provided

but I asked as to the overlay name

[slender yoke]

Go to alert59ee2419896891000128b783

The current alert overlay I use is Arcana Alerts - Twitch - NOD

I have AlertBox 11 activated.

I can manually trigger the Raid alert, both during stream using the 'replay' on the activity feed of obs.live, and I can test it on the overlay editor. It just won't trigger when I'm actually raided.

And yes, I do have lots of custom overlays for different stream seasons, games, etc.

For that particular alertbox I have the raid set with no variations and a minimum amount of 0

[placid raptor]

I saw

hold on :]

[slender yoke]

I just had a partnered streamer tell me that hers is also doing the same thing. No raid alerts, just hosts.

[placid raptor]

@slender yoke I'll need to ping dev now after seeing this
weird indeed, could be a change implemented in the backend or a little bug we gotta clear out
I will let you know when I'm smarter! might need more information but the clip from your channel already shows it kinda well

so it might take a bit of time but I'll be sure to update you

[faint salmon]

@placid raptor umm what happens if i close my account on streamelements(YT) can i still connect to that channel using my twitch account?

[placid raptor]

if you have linked accounts on that one and you go on with deleting then all the accounts will be affected @faint salmon

[faint salmon]

@placid raptor what should i do now i want to merge my yt and twitch tgt

rn i got both YT and Twitch streamelements acc

i want to merge them to my main streamelements acc which is on my twitch

[slender yoke]

thank you @placid raptor

[placid raptor]

no worries

!mergeaccounts @faint salmon

[viscid pebble]

@faint salmon Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

[placid raptor]

DM me

[faint salmon]

!jwt

[viscid pebble]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[rotund crater]

Why don't the streamelements bot join in my twitch?

[placid raptor]

the bot is resting right now

that's 100% a not funny joke
what is the issue you see @rotund crater ?

[lament blade]

Hey i have a problem

when I try to import the code of the follower goal im streamlabs to streamelements its not compatible and just shows a box is their anything I need to consider. I thought HTML,CSS and Js are universal

[placid raptor]

you have to enable custom css in the widget in your overlay editor @lament blade

[lament blade]

How?

I cant edit the follower goal overlay

@placid raptor

I have to add a custom widget

[rare cloud]

hey sorry for jumping in the middle 😇 one of the channels i mod for "aggisilvers" changed the name from Aggisilveroff to aggisilvers now the chat stats are not showing correctly. how can we fix it? is there any solution ?

[lament blade]

Is there no one to help lol

[placid raptor]

:[

So many things to do.
Yeah, create a custom widget. Is there something preventing you from doing that @lament blade ?

[lament blade]

yes the custom widget behaves abnormal when I finish the code

[placid raptor]

@rare cloud Aggisilveroff > aggisilvers 100%

[cold eagle]

So guys I'm using the 'Ultimate Chat Widget' by MrBoost and I'm wondering can I set a custom global cooldown so that the command doesn't get spammed by chat - currently when I type !dance in chat 4 times, video plays 4 times, but I would like a cooldown period to be able to set, any ideas? Thanks

[lament blade]

Preview is not the same as streamlabs

[placid raptor]

cooldown the command @cold eagle

[lament blade]

Sorry If I was too aggressive

[placid raptor]

I'll need to see what behavior you're speaking of and understand how you're adding your code
you weren't aggressive just impolite, we are here to help alongside many other responsibilities we have. referring to both staff and volunteers

[lament blade]

oh sorry Im new I apologize

[placid raptor]

nah it's Ok we're just talking p:

we're all ppl

[lament blade]

Everytime I reload the media request, the volume just set into 0
I had to type !volume 30 manually.

Is there a setting I can set a fixed volume or I make something wrong? @placid raptor

can I send you my code @placid raptor ?

[cold eagle]

@placid raptor I'm using the widget here then taking it into Lightstream - Can I setup a custom chat command and call it the same as what I'm using to trigger the video, can I do the global cooldown in the chat commands? (Sorry and Thanks)

[placid raptor]

I'm not a programmer, plus we don't really review code
we can troubleshoot if you provide information on the behavior (clip or something like that to show it)
I guess if things are bizarre to an extent dev needs the code you'll be asked for it
can you screen record the behavior @lament blade ?

[lament blade]

ok

[placid raptor]

also

maybe you'd better off posting the video + description in #dev-chat @lament blade

I believe people there are more code oriented and might even be interested to see it, assuming the symptoms in the screen recording imply the code should be looked at

@cold eagle not sure what lightstream is?
but any custom command can have a user cooldown and a global cooldown

[cold eagle]

Ok I'll have a look - Lightstream is for people who don't have a capture device - enables them to stream directly from console and still use overlays etc....

[lament blade]

Did someone saw my question above?
I have some volume issue.

[rotund crater]

@placid raptor I didn't find the page that gives a authority to stream elements bot.

But I set up now. Thankyou 🙂

[lament blade]

here

[lament blade]

ok

[placid raptor]

are you using OBS.Live @lament blade ?

[lament blade]

no

[placid raptor]

any chance you can install the plugin?

why set volume via commands

[lament blade]

well i set it to 30, but the overlay would automatically turn the volume to 0 after i refresh the obs browser source

[placid raptor]

are you using SLOBS? OBS Studio?
if OBS Studio just install OBS.Live
I literally never saw issues with my MR within OBS.Live

plus you can set the volume normally!

[lament blade]

um but it's an online overlay right?

[placid raptor]

wha? :D

what do you mean?

our overlays are cloud based yeah, did you mean MR specifically or?

[lament blade]

Isn't the volume value just stored in the SE's server?

is there anyone in staff i can contact for support regarding this matter

[placid raptor]

0 Idea on how that works in the backend mate.
Truth is I see very few issues when creators use the MR dock within OBS.Live
and more issues when MR is used from the site
to investigate will probably take longer than to test if the same happens on OBS.Live @lament blade

@lament blade 1. patience 2. you already have a response in #dev-chat

[lament blade]

If it's in the server, why it can't have a fixed value?
It doesn't make sense

[placid raptor]

Can't give you an answer on that

[lament blade]

oh sorry thnx again

[sacred otter]

i have this "/timeout ${random.chatter} 10 ${sender} just timed you out for 10 seconds" and i would like to know how to include the modos and not only the viewers in the "${random.chatter} ?

[ionic kelp]

Can't.

[sacred otter]

ok ty

[ionic kelp]

Mods can't timeout mods

[sacred otter]

rip

[trim vessel]

My stream notifications dont work

[gaunt grotto]

i changed my username on twitch and now the bot doesnt work aha anyone know what i can do?

[mighty field]

how do you import an overlay from stream elements to obs

[viscid pebble]

@gaunt grotto StreamElements menu, on top of OBS > Logout > Login

@mighty field To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[hushed bay]

I wanna set up my overlays to my twitch from the website. How so?

[viscid pebble]

@hushed bay New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[small solstice]

How do I make one of my moderators a Super Moderator?

[wooden sierra]

Does anyone know how to get panels on the home page . I want people to see them when they first arrive at my channel

[fluid fable]

Since.. a while ago.. there seems to be the issue that hosts don't come through on the alerts. I am not sure if this is a hickup in Twitch API or whether I can do anything to get it working again.. like resetting the bot.

[viscid pebble]

@fluid fable "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

[fluid fable]

I do question this SE Support... for Streamlabs seems to be still able to do so.

[gusty sparrow]

Can I import alerts from one overlay into another? I found a great overlay but prefer the alerts from another. I know I could just import both into OBS but I'd like to keep everything in one place

[ionic kelp]

@gusty sparrow Click the layer from the one with desired alertbox and then the 2 squares on top of another above that. Choose overlay to copy to.

[gusty sparrow]

@ionic kelp I've been searching for this for ages, so obvious. Thank you so much!

[heavy mantle]

Beginner (maybe silly) question: How do I get the SE bot to actually join my chat? I've linked my Twitch channel on the website, yet I do not see the bot in my "users in chat". I've also modded the bot, but still can't see it.

I've started streaming just 2 days ago if that has any impact on it 🙂

[dry hare]

@heavy mantle log into streamelements.com and click join button on the right side of the dashboard

[heavy mantle]

Thanks, but I believe I already joined. I do not see this button in my dashboard. I see my account already linked.

I was thinking I'd see the bot in my 'users in chat' section like I do with other bots, but it's not there. Also the automatic timers I set on the website do not get posted in my channel.

[lament blade]

hey how do i stop my kb/s to stop dipping to 0 - 1000

its normally at 2400

[fluid fable]

@heavy mantle

1. make the bot join the chat from streamelements dashboard - if it already has, you can also stop it.. and redo it.
2. /mod streamelements
   should show up as moderator.

[dry hare]

@heavy mantle

That button

should say Join

[heavy mantle]

Alright I found it, thanks a lot!! 🙂

[lament blade]

hey how do i stop my kb/s to stop dipping to 0 - 1000 and its normally 2300

[soft copper]

hi guys, i used to streaming on facebook, now i have changed my stream to Twitch, but on the Ground Control app, i cant chance de account linked! need some help!

[twin sentinel]

Try to delet the JWT token and log in with your twitch account.

[viscid pebble]

@lament blade Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[rocky leaf]

is there a free animated twitch background? I cant seem to find one

[dry hare]

Like overlays?

Check the streamelements overlay gallery in your dashboard

[uncut veldt]

my bot doesnt work... can anybody help me?

[dry hare]

What isn’t working?

[lament blade]

https://obsproject.com/logs/j4oh61wES03GMj_t

@dry hare

[dry hare]

https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2Fj4oh61wES03GMj_t

[lament blade]

huh

[dry hare]

Click the link, fix the things

Try again

[lament blade]

how

oh i see

ok lets try

[wary depot]

is the bot broken atm?

i just part and join it bakc in my channel

and im running commands to test some thing but its not replying or any thing

even send test message doesnt work in the obs settings bit for the bot

[twilit surge]

Hey guys! I need help with something and i was wondering if you could help.
I am not able to add my Twitch channel on here... I have my facebook and youtube linked with no problems... the following message appears whenever i try to add my twitch account...i would like to know how to fix this issue? is there any way to unlink the account? i only have the option to delete the account...and it also does not work.

[viscid pebble]

@wary depot StreamElements menu, on top of OBS > Logout > Login

[dry hare]

@twilit surge have you logged in directly to the se website with your twitch previously?

[twilit surge]

yes i have

[wary depot]

ty

[left scarab]

Hey,
I have just created something in stream elements, then want to add it to obs, but it doesn't fit in properly

[rich pumice]

what are jwt tokens ?

nvm i found it

[dry hare]

most likely staff will need to do an account merge. I'm trying to find out who is available.

[viscid pebble]

@left scarab To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[rich pumice]

why cant i uninstall?

[austere coyote]

I have problems with my Overlay

[twilit surge]

Thank you so much! 😊

[quick fable]

how to you use one of the wigdets that are made/shared

[rare cloud]

thank you so much

[faint rover]

does anyone know if a nikon d90 supports live hdmi for example elgato camlink?

[dry hare]

Elgato discord would be able to answer that one

They have a channel dedicated to cam link

[faint rover]

sry didn't knew they had an discord

[ashen leaf]

Im struggling to have it sincere users can !gamble or !bet their points that they have

[barren light]

Hi, how can i fix my followers goal overlay?

[tall jetty]

hello

[lunar frigate]

any mods here to help

[tall jetty]

My commands are not working right now, I would like your help on the issue.

[hoary stump]

does loyalty points work on Reruns ? because it doesn't seem to be working for me

[dry hare]

No

Only when live

[twilit surge]

Hello, just checking again to know if have any updates. Thank you.

[dry hare]

Haven’t seen any staff yet. Should be soon hopefully

You should be able to log out and log in with your twitch account to manage everything until the merge happens

[viscid pebble]

@twilit surge Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

[dry hare]

DM the tokens to @tight harness

[errant zealot]

Can someone from the staff team help me with something?

[viscid pebble]

@errant zealot Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[errant zealot]

I have logged in to streamelements with my twitch account. now im trying to add more payment methods (SE.pay) but it won't let me. I have all the requirements so i'm really confused as to what the problem is.

[twilit surge]

Thanks for your help. In this case i have just one account not two. I'm going to send just one token or i need to send the token from facebook too?

[plain lion]

I Would need help with SEPAY right now, i wanted to setup a Withdraw option, but i cant verify , since there is an Error after typing in the first batch of informations

[dry hare]

Might need all three (twitch/YouTube/Facebook) make sure to mention which one you want as primary

[wheat pawn]

Would like to ask about the streamelements tipping feature- why does it say on hold on paypal?

[sudden hamlet]

Hi there.. I'm trying to do a random drawing that doesn't cost my followers or subs money to enter. Just randomly select someone in the chat to win a tee shirt once an hour.. can I do that?
thanks

[lament blade]

Can someone help me creating my overlay ?

[dry hare]

@sudden hamlet check out the giveaway section of the dashboard

@lament blade there are some templates available in the overlay gallery in your streamelements dashboard

[sudden hamlet]

I did.. it seems to require buying tickets and the such.. I just want to once and hour select someone to win a shirt or something.. and do it randomly.

[dry hare]

“Buying” is the wrong word. It’s designed to work with loyalty points. Not money. You can also limit max entries to 1 and have first ticket free

[sudden hamlet]

okay.. that might work.. but it requires people to do something other than come to the stream.. I'll look into it furhter.. but would just like to randomly select someone in chat to win.. come to teh stream.. you're in

[lament blade]

Is it possible to compress a whole scene in a link ?

[dry hare]

They type !ticket in chat and get an entry @sudden hamlet

[sudden hamlet]

cool.. I will look into it further.. thanks for your help.

[dry hare]

@lament blade scene?

[viscid pebble]

@lament blade New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[lament blade]

Can i send you a private message ?

[dry hare]

Nope

I don’t do DMs

[lament blade]

oh

Wait

[tall jetty]

@dry hare hello

@dry hare My commands are not working right now, I would like your help on the issue.

[viscid pebble]

@tall jetty StreamElements menu, on top of OBS > Logout > Login

[dull ginkgo]

yo how do I get my public tipping link?

[lament blade]

It's on Streamlabs but, is it possible to take all of this and bring it to StreamElements ?

[twilit surge]

Thank you for your help. ☺️

[viscid pebble]

@naive sinew Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[dull ginkgo]

yo how do I get my public tipping link?

[scarlet mason]

i need help real quick, so when i have stream elements open it makes my game super frame laggy but when i minimize it everything is fine. its been working fine up until this last week

[tall jetty]

@dry hare StreamElements menu, on top of OBS > Logout > Login , you have a screenshot ?

[lament blade]

How do i fix the little black line to the right ?

[little oak]

@tall jetty

[viscid pebble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[steady quiver]

hi! Can someone help me? Is there a way to give someone channel points?

[little oak]

Channel Points are an exclusive to Twitch

[lament blade]

The line still there ! :/

[steady quiver]

oh ok thank you @little oak

[little oak]

@steady quiver You must be an affliate or a Partner for the moment

Welcome

[steady quiver]

yes i'm an affiliate

[little oak]

ok sweet, ill guide you

do you see your profile pic on twitch on the left side?

[steady quiver]

on the right side?

[little oak]

yes uptop right side

[steady quiver]

yep

[little oak]

clicc on that then you will see Creator Dahboard then when it loads on the left side clicc on Community then Channel Points and set it up from there

choose rewards sety amount and name thy channel points 🙂

even customize it with pictures as well

[steady quiver]

yes I already knew this! I meant that I wanted to increase channel points to my moderators

sorry if I didn't explain myself well but I'm Italian

[little oak]

You're Fine and we do have your language here too #🇮🇹︱italiano but as for the Chanel points every single person who earns are the same only cept subs and stuff they get an automatically multiplier and that s really all you can do with it for the moment. Thats all done on Twitch's side

i wish we can raise it but for the moment no one can

[steady quiver]

oh sorry I didn't know! thank you so much for your help

[little oak]

You're Fine! we are here to help 🙂

You're welcome

[tall jetty]

ty

[little oak]

Welcome

[lament blade]

yo how to I get a stream elements bot?

[viscid pebble]

@lament blade New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[half hamlet]

Hey guys and good evening! I have a question. I recently changed my name on Twitch and for this moment the bot isn't working anymore. Can anyone help me please? Already logged out and in again, deleted cache and emptied my cup 😄 changed from GamingRayx to RawRayx

[devout fiber]

I was wondering how come only half of the overlay would show on my stream?

[viscid pebble]

@half hamlet If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

@devout fiber The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[half hamlet]

Changed my name from GamingRayx to RawRayx - Thanks!!

[devout fiber]

Thank you!

[edgy drift]

Hello,
I'm trying to add an !elo command to show my chat my League of legend rank.
I want to have Solo/Duo rank + Lps and Flex aswell with a final template like follow : On LoL User_name is currentrly Gold 3 35 LP (solo) / Gold 1 11 LP (Flex). LP count can be optional.
Which var should i use ?

[viscid pebble]

@lament blade Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[somber sigil]

Hello! I always have the Twitch activity feed and the OBS.Live on my screen, but with the last update I can't figure out where to activate it once again, can you help me please?

[queen depot]

Anyone online for some help?

[dry hare]

@somber sigil view > docks > twitch activity feed

[viscid pebble]

@queen depot Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[queen depot]

i want streamelements send a whisper when people typing !points in the chat cause is too much spamming, how i do this?

[somber sigil]

@dry hare I did it manually and it worked! thanks

[strong kernel]

@queen depot You would need to make a custom command to do it, rather than rely on the default command.

[night hollow]

I just had an update for OBS and now it won't even let me run the program at all?! Please help 😦

Doesn't even try to open. Just get the blue circle that it's thinking after I click on the app and nothing ever happens.

[queen depot]

@strong kernel thanks man i fixed it 🙂

[grave cipher]

hey, does anyone know how to add commands for moderators only?

or knows where to find info about it

[strong kernel]

Custom commands have a dropdown menu in their settings that lets you pick who can use it.

[grave cipher]

where? i always add them directly in the chat @strong kernel

[strong kernel]

In the Chat commands section of your account.

[grave cipher]

i am trying to change a command from another channel i mod, do i need to ask the owner to do it for me?

[undone viper]

Hello, I was wondering if there's a way to customize the font color for the bot. For instance with slobs you can type /me before the message and it will change the font color.

[strong tundra]

Wsp yall, i got stream elements open but it looks like normal obs, i open ground control and it shows my old twitch account that i cant remove from ground countrol for some reason.

[little oak]

@strong tundra To Log out of Ground control with current name 🙂

[queen ivy]

My command !points and !watchtime not count

[viscid pebble]

10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

[queen ivy]

Command count 0 all time

[round orbit]

Small question, there was an OBS update and right side of the screen I had the chat there, and left side of the screen showed me followers/donation etc it's not there anymore, how do I add it back?

[strong kernel]

@round orbit OBS updates sometimes disassociate OBS.Live with OBS. Restart OBS and see if an OBS.Live update prompt appears. If not, get it from the site again.

[round orbit]

I think it did appear but I pressed "not now" lmao

So do I need to reinstall obs or?

[strong kernel]

Not OBS.

Just OBS.Live.

[round orbit]

This comes up when I'm trying to Uninstall OBS Live

[sour gull]

How do I part my channel with stream elements?

[viscid pebble]

@sour gull Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[edgy drift]

is my question to technical or not well formulated

[round orbit]

@strong kernel Is there other way to fix it than Uninstalling OBS.Live and installing again?

[red sentinel]

I can't stream to twitch

It constantly tries to stream to youtube

[subtle drum]

so i recently changed my name on twitch now my chat and bot have stopped working, can yall explain to me hiw i can fix

[viscid pebble]

@subtle drum If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

@red sentinel StreamElements menu, on top of OBS > Logout > Login

[red sentinel]

I- I new that..

[subtle drum]

im not finding join under bot settings

[grave knoll]

I need help where can I find my pay pal eamail

[subtle drum]

and old name was toxicimpulsexghoul, new name is ttv_toxicimpulse

[vagrant karma]

My OBS won't update at all

i dont even know what obs-virtualcam is

[grave knoll]

U might want to stop update and start again

But can I get help with finding my pay pal email address

Okay

[vagrant karma]

@grave knoll your paypal email is the one you signed up on paypal with.

[muted tusk]

is this known bug?

when someone watched channel and hasnt updated !watchtime command

[viscid pebble]

10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

[daring lantern]

Nevermind. I literally just figured it out. Go figure I'm at the end of my rope, finally come to the discord, THEN I sort my issue lol.

[silver vector]

@muted tusk Im having the same problem

[night hollow]

so can I please get some help with my question...?

[viscid pebble]

@night hollow Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[cold hawk]

imma just leave this here and hope someone can assist and verify whether the issue was fixed or is possibly something on the roadmap

https://kurousagi.pw/xd/TrEo78T.png

[ruby skiff]

My OIBS wont open :"(

[cold hawk]

reinstall/update it

[ruby skiff]

I did the update & that's what ruined it

[cold hawk]

downgrade then

[dry hare]

@ruby skiff download the installer directly from https://obs.live and reinstall over the top. See what happens and let us know

[ruby skiff]

Okay it oepned, but I am not updating it now.... thanks

[dry hare]

It probably did something silly during the update. It should work correctly from here

[viscid orchid]

how do i get the snow thingy to my stream?

[dry hare]

@cold hawk odds are all capital letter emotes are getting caught in the chat spam filter which can be adjusted in your bot spam settings

[rustic narwhal]

The let it snow effect?

[dry hare]

@viscid orchid add it to your overlay

[rustic narwhal]

You can add it to your overlay

[viscid orchid]

how? @dry hare

[rustic narwhal]

its under charity & seasonal

[dry hare]

Add the widget

[viscid orchid]

can you send me the link

im new to this 😦

[dry hare]

You edit an overlay and click the + in the big blue circle and then select the widget

[cold hawk]

can SE not use the FFZ api to define it as an emote and not a word or phrase and whitelist emotes from the filters?

or have the option for specific whitelisted terms so that creators can add their third party emotes to it

[dry hare]

Again, spam filters

There are default spam settings both in the chatbot and on twitch

[hallow steppe]

Is there a way I can download the SE activity feed to put on OBS or do I have to download obs.live?

[rustic narwhal]

In OBS youll need OBS.live, you can view the feed in Grouncontrol and in your Browser aswell

[hallow steppe]

And that won't update my obs right?

[rustic narwhal]

the one integrated in OBS is the twitch one, so merch and donos dont show up without obs live in your feed

[cold hawk]

i dont think the settings allow for much flexibility but ok

[smoky linden]

hello...

questin about obs lie

live

[dry hare]

#helpdesk-selive @smoky linden

[smoky linden]

Can I access OBS live for someone else and create it for them?

They don't understand how to create their profile on the OBS live and I was going to do it for them but they are in another state.

[dry hare]

what do you mean "profile"?

[smoky linden]

The OBS live part

with all the scenes and sources.

[dry hare]

you can't remotely access it. You would need remote access to their computer via zoom/teams/chrome remote desktop/TeamViewer. I suspect that a screen sharing call within Discord would also work for you to walk them through everything

[formal lichen]

Hey there, just wondering if it's possible to switch my stream title, game, and tags within OBS Studio Live

[little oak]

yes but its for an account connection and not a stream key then you can add the docc for twitch information under View > Docc and select ** Stream Information**

[formal lichen]

Yes I've looked on a forum, and my twitch and OBS should be connected together. (with the authentication thing?)

but i don't have that stream info option

[little oak]

justa simple sign in thats all under File > Settings > Stream

[formal lichen]

Oh interesting - yeah I got it all worked out thank you

Was interesting that it wasn't already connected

Cheers though :)

[little oak]

indeed

[hidden wasp]

hey, anybody knows how to use the ${args} variable? I'm trying for hours, but the reply always comes as '${args}' and not what I write

[little oak]

streamkey should be no more but then again lol

you can use ${1} as variable for ${args} to get one word, being the first one, or ${2} for the second word, ${3} for the third word of a message... or using ${1:} to get the message from the first word to the end, or ${2:} from the second word to the end @hidden wasp

[hidden wasp]

does the word that activate the command counts?

[little oak]

um try playing around with ${count blah +${args}} or ${count blah +${1}} i think

if none works here you can try for help in #dev-chat we have coders there 🙂

[strong kernel]

@hidden wasp The command word itself is not counted in what args pick up. For instance:
Command: !echo
Response: ${1:}
Usage: !echo This is a test
Expected Response: This is a test

[hidden wasp]

i tried to do some personalized counting, but no luck

[hidden wasp]

do you know how to use in a $(count)?

[little oak]

welp i tried lol , so Nethyr can guide you 🙂

[hidden wasp]

ty ^^

[strong kernel]

@hidden wasp If you only want the count to increase in response to the number used:
Command: !count
Response: Count is now ${count example "+${1}"}
Assume the count starts at 0
Usage: !count 5
Expected Response: Count is now 5

If you want flexibility:
Command: !count
Response: Count is now ${count example "${1}"}
Assume the count starts at 3
Usage 1: !count +2
Expected Response 1: Count is now 5
Assume the count is now 5
Usage 2: !count 7
Expected Response 2: Count is now 7

[hidden wasp]

I need to put the $(args) inside ""?

[strong kernel]

In this particular case only, yes.

[hidden wasp]

ty ❤️

[hexed lava]

Question, if I do !watchtime @ someone and they have 10 min or more, does that mean that they 100% have been in my stream?

[ionic kelp]

In chat at least.

Whether or not the stream video was open is debatable.

[hexed lava]

Oh ok, so they have clicked my stream basically?

but not necessarily watched it

[ionic kelp]

Correct

[little oak]

ah crap i forgot about thisa one ${count example "+${1}"} Thank s Nethyr

[hexed lava]

Does it count online & offline, or only while I’m streaming

[ionic kelp]

Only online.

[hexed lava]

ok 🙂

thanks

[hidden wasp]

@strong kernel IT WORKED ❤️ ❤️ ❤️ ty so much

[normal prism]

Hello guys, I've been trying to improve the viewer experience in my stream but I stumbled upon the following problem: If someone donates the new tip label gets updated but the top tip doesn't. Does anyone know how to fix this? Thanks in advance!

[round orbit]

How do I add back "Stream Information" tab to my OBS?

So like I can set the title there, what game etc

I fixed the chat and activity feed but idk about the other one

[normal prism]

view > docks > stream information

[round orbit]

@normal prism

[little oak]

Please do not tag random ppl, you only have to ask your question here and someone will get to you

[round orbit]

Which one

[little oak]

where are you trying to log into youtube at?

[round orbit]

the stream information isnt there

[little oak]

@round orbit account must be connected and not the stream key

[round orbit]

@little oak I had it before there but the OBS update fucked it up, how do I connect the account?

[little oak]

do you have twitch connected and not the streamkey?

[round orbit]

If I log out from twitch elements and log back in I don't lose the scenes right?

I will log out and log back in

[little oak]

you lose nothing 🙂

[round orbit]

*StreamElements

Ok good

1 sec

[little oak]

but that section is not needed we have to find out if youre connectd by twitch or steamkey?

[round orbit]

The chat and Activity feed pops up but not the stream information

Tell me how to check it and I will

because Idk which one lmao

[little oak]

alright i will lol

under File > Settings then Stream in obs

twitch connect or streamkey?

[little oak]

no sir, it was a reply to Smajl, sude will be taking your request 🙂

[round orbit]

I guess that means account

[little oak]

sweet we are where we wanted

[round orbit]

Kinda weird that it randomly disappeared after the update

[little oak]

yeah t hey intend to mess up time to time lol

so go to View > Doccs then hit Reset UI

[round orbit]

I used to use Streamlabs but trying out Streamelements right now wanna see what feels better, Streamelements feels more classic and basic for people that know how to stream, Streamlabs feels more like for new people that dont know settings etc

Ok will do

[little oak]

after that then it should reappear 🙂

[round orbit]

For some reason it doesn't reappear, I got time it's okay

You can help him for now

Want me to show you a whole SS of the OBS?

[little oak]

you should have it bacc now after reseting the UI

[round orbit]

It used to be in that corner

See after resetting I don't see it anywhere

[little oak]

@round orbit now go bacc to the docc under view and select your stream info towards the bottom 🙂

[round orbit]

That's the thing it's not there lmao

or I'm just dumb idk

[little oak]

try restarting obs?

go into custom doccs

OMFG i entirely left that part out IM AM SO SORRY @round orbit

FORGIVE ME

[round orbit]

It's okay lmao

don't stress out

[little oak]

once in there go to the bottom and you should see stream info

[round orbit]

In the custom docc?

[little oak]

i wanted to make sure you was connected and everything and reseted the UI so we can get that docc for you

yes!

[round orbit]

It tells me to give dock name + URL

[little oak]

you should see it towards the bottom

[round orbit]

the list is empty

[little oak]

weird

one sec

@round orbit this is what you should see

[round orbit]

Wdym I'm confused? You mean all the options you have selected or?

Can I somehow manually add the Stream Information in the custom docks?

[dry hare]

Click view > docks > stream information

It should launch the panel

[round orbit]

....

https://cdn.discordapp.com/attachments/199460642975907840/788234497325924372/unknown.png

I'm telling you it's not there

that's all I got

[dry hare]

Obs settings > stream > delete your stream key and click connect to twitch button

[round orbit]

I can only disconnect my account

should I do it?

[dry hare]

This may sound really dumb, but yes. And if they don’t show up, click “start streaming”, wait 10 seconds and then check if they are there. Once added they should stick

[round orbit]

@dry hare After disconnecting and connecting back I have it back

Finally holy

Thanks lmao

[dry hare]

Enjoy

[normal prism]

Can I bump?

[raven bison]

hi, im still having issues with the quality of my stream, its not my PC or my internet, can someone help guide me to upload my previous stream log and help me find the issue?

https://obsproject.com/logs/APsbz4n41Y3_I6P-

thats my last log, any ideas what to fix please

asap if possible, i had no dramas, but as every update comes the lower i have to drop my stream quality

[light parrot]

hello I have an issue with and overlay not working

[dry hare]

@light parrot what issue?

[lone ridge]

Hello guys where are you from?

I'm from Brasil

[light parrot]

I set it up in the studio accept when I try to run it it says "Ut oh invalid authorization token"

[dry hare]

when you click start stream?

[light parrot]

when i click to open in stream elements overlays editor

[viscid pebble]

@light parrot StreamElements menu, on top of OBS > Logout > Login

[rustic mango]

Hello

Can someone tell me how I can change my email in stream elements?

[next geyser]

can someone help me with an encoding issue? before the update i wasn't losing any frames but now my stream is dropping a consistent 10+ frames and obs is taking up a lot of resources even though i have high end components. none of my settings changed so i'm not sure what caused the change

[little oak]

StreamElements is Account Based if you ever want to change Streamelements email you will have to change your Twitch email 🙂 @rustic mango

[rustic mango]

Ohhhh thank you very much!!

@little oak ❤️

[little oak]

Welcome

[rustic mango]

[normal prism]

Hello guys, I've been trying to improve the viewer experience in my stream but I stumbled upon the following problem: If someone donates the new tip label gets updated but the top tip doesn't. Does anyone know how to fix this? Thanks in advance!

[rustic mango]

It worked thank you again @little oak

[little oak]

@rustic mango im glad it worked

@normal prism um i think a staff will have to look at that data foe the mean time can yo grab this for me so i can forward the info

[viscid pebble]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[little oak]

but in the meantime yo can also look at the data here https://streamelements.com/dashboard/activity if you want to take a look in the data widget

[normal prism]

@little oak 5ec0546929367bd292c4391b

@little oak Yeah top tip is 0 there but I tried to set it up with emulate a sub

[little oak]

Thank you! clipped and shipped! i have submitted it over to staff. They may ping you or may relay it to me to relay it to you

[normal prism]

Thank you very much! 😁😁

[little oak]

Welcome

checc pin message in #helpdesk-selive

@normal prism meantime do a simple relog and see if anything changes while we wait for further details

[viscid pebble]

@normal prism Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[little oak]

@normal prism got a word bacc. It looks like there is no "Tips" on that account id

[next geyser]

hey can someone help me with the encoding issue? it's still persisting and i tried seeing if the bitrate/max quality would change anything and nothing happened. i also always have obs running as administrator

[viscid pebble]

Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[light parrot]

hi, I cant see my hype cup in studio

[viscid pebble]

@light parrot Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

[covert hinge]

Hi, once I edit my mug on the "Merch" it goes to a blank screen

Here it is:

the image is above

[ionic kelp]

Which browser?

[covert hinge]

@ionic kelp chrome

[light parrot]

my Hype cup can't be seen

[ionic kelp]

Do Alt+PrntScr with OBS in focus then paste again

[covert hinge]

also

the name on it is incorrect

[light parrot]

Hype cup cant be seen

[covert hinge]

this is not my name its Kansai RB now

Oh ik why it cant!
maybe

maybe bc the hype cup is under the video

[light parrot]

it is the top layer

[covert hinge]

oh

hmm

[viscid pebble]

@light parrot The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[covert hinge]

@viscid pebble Hi, once I edit my mug on the "Merch" it goes to a blank screen

@viscid pebble SE.Support

ill make a video for more proog

proof*

[fathom zodiac]

@covert hinge clear you're chrome history cache?

[covert hinge]

I did that

[viscid pebble]

@light parrot OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[fathom zodiac]

@covert hinge you try another browser?

[covert hinge]

@fathom zodiac No, chrome is my default.

[fathom zodiac]

try another browser

[covert hinge]

@! ! Maxmagus But ok

@fathom zodiac 321

@fathom zodiac Ah, that seemed to do the trick

[night viper]

Hey , Hopefully an easy one When i use the !store command it comes up with
StreamElements: @night viper, no items found where is this message coming from, as i would like it to display the store link via custom commands ??

[fathom zodiac]

@covert hinge Something in your cache in chrome is preventing you from seeing it. But it seems to be working otherwise so cheers! 😄

[dry hare]

@night viper in your dashboard under loyalty store

For channel loyalty points

[covert hinge]

@night viper Yeah

[night viper]

i do have items in the store

[dry hare]

Are they game codes?

[night viper]

yea access codes

[dry hare]

That’s why. Those never show up in chat

Or in the extension

I asked about it once....can’t remember why

[night viper]

ooo sweet as thanks ,

[dry hare]

np!

you can do a custom command like !codes with a response that links to your loyalty store

I used to have 100+ codes on my store but nobody ever redeemed them because I didn't bother to give people a way to get to them

[covert hinge]

ooh codes that can be used for my bestest fans and friends

where do i get them

[night viper]

yea it seems odd there is no where to change that command, it was giving me a double reply when i added a custom command under !store

[covert hinge]

xd

[dry hare]

yep

it's a default command so you have to make a second command that takes them to the codes 😄

[covert hinge]

where do i do the codes

@dry hare How do you do the codes

[dry hare]

you need to have game codes to use

they're not just free

[lament blade]

Hey all, have a question regarding updating a command using the API. (I've breifly read through the api docs before coming here, but am still somewhat confused).

I am trying to use that API to update a command (!queue) with a JSON string from my google sheet. I have that whole part of getting the string, etc figured out but am having trouble actually pushing the command update to my channel. Is there any guides or premade tools with a similar function that anyone knows of?

[broken geyser]

Hi guys! I'm having trouble with bot timers, they doesn't work

[prisma relic]

@lament blade can you cross post that to #dev-chat channel; i gotta log off soon but might be able to you in the right direction

check the chats per minute setting @broken geyser; there needs to be a certain amount of chats in the stream before the timers trigger

[lament blade]

Thanks pjnop, will do 🙂

[broken geyser]

Is there a way to test it offline?

[dry hare]

As long as your timer is set for both you should be able to trigger it by spamming your channel with required number of messages

[prisma relic]

yup. try these settings ^. be sure to set them back after testing

[broken geyser]

Right, thanks @dry hare and @prisma relic !

[dry hare]

That is why we are here

[whole verge]

Hello! Is anyone else having trouble with host notifications? They seem not to appear when someone hosts no matter the amount of viewers

[viscid pebble]

"Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

[whole verge]

Oh okay, thank you!

[lament blade]

do i need twitch affiliate for channel points?

[oblique steeple]

yup

[lament blade]

k thx'

[limber bloom]

Hey guys so I just hit affiliate and I was trying to set up sub alerts and all that kind of stuff but I cant get the default little zombie guy to go away also Im putting in a browser source and I have also tried a custom alert box and putting the video and sound clip in from the download I have any help is much appreciated!

[little oak]

AFAIK That little Zombie Guy is Streamlabs so you may want to go ask them.

[limber bloom]

interesting ok cool lol thanks

Oh i must have imported it when I made the switch thank you so much haha

[quick fable]

should i have all my widgets/alerts/overlay in the same browser sources or should I keep them in separate browser sources?

and what is the effect on my cpu/gpu?

[dry hare]

Same one

[quick fable]

why

[dry hare]

To reduce resource use

[lusty onyx]

How can I save this widget

[little oak]

what do you mean save? when you clicc it, it automatically loads it into your overlay

[lusty onyx]

I'd like to save it into my computer like a png or gif idk

[ionic kelp]

Not possible.

[little oak]

Sorry No can do

[lusty onyx]

Oh :c

I want to upgrade my stream somehow ,but no ones looking at me ,myb im boring

[burnt pollen]

I keep having fps drops like each 2 minutes, from 60 to 3 and then it starts to climb up again, anyone have any idea at all how that's possible ?
It's not the game , because when I close OBS it works perfectly

[uncut veldt]

Can anybody help me?
The bot doesn't work... I activated it in july Ig, but a had 2 months of no streaming... I'm sorry my English is not that good

[placid raptor]

in game FPS drops are usually caused when the PC is working too hard
might want to consider 2pc streaming or lowering in game graphics @burnt pollen

@uncut veldt what doesn't work for you? the chat bot?

[burnt pollen]

@placid raptor always worked perfectly, but I guess I found out the problem

[wary jungle]

How to setup ur theme to twitch and like overlay and more, i need help to setup my twitch

[burnt pollen]

If you start the stream, CTRL ALT DEL , go to task manager and open up OBS, you see a loooooooooot of obs-browers page tabs there, start closing them 1 by 1 those cause the lag

[viscid pebble]

@wary jungle New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[burnt pollen]

1 is the info of the stream in OBS and 1 the chat, you can just reload them

and works perfectly now

[stone spire]

Hey, is there a known issue redeeming sub-only store rewards after a name change?

or any possible fix

[placid raptor]

as the viewer? run !rename <OldUsername> in the relevant chat

[stone spire]

yeh as the viewer

o ok, will give it a crack

Apparently still doesn't work :/

their points are recognised correctly on the leaderboard though

[viscid pebble]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[stone spire]

on the viewer side?

[ionic kelp]

Yes

[weak marten]

Is there a stream marker widget available, anyone know?

[little oak]

that can be done via chat

but we have a lot of things an intend to forgot some so might wanna checc here #widget-share

[open sedge]

Hi guys, i have a question. I've added the streamelements leaderboard and as an affiliate i have channel points. May i ask how to activate the leaderboard to show people with most points cuz currently it shows noting but no data available?

[ionic kelp]

@open sedge loyalty isn't enabled.

Channel points =/= SE loyalty.

[open sedge]

sorry, i am a bit new and can't really understand 😄 , do i have to type "Channel points =/= SE loyalty." somewhere or i have to activated it somehow ?

[little oak]

https://streamelements.com/dashboard/loyalty

go there

Enable Loyalty Points

[open sedge]

ohh, sick, thanks guys, much love ❤️

[little oak]

Welcome

[lament blade]

Hello everyone im new here and im trying to set up a tts on my stream elements store, can someone help me with that?

[placid raptor]

Stream store @lament blade ?

are you trying to set TTS for a specific alert? what is the use case

[lament blade]

Yes the stream store, im trying to set just a way to use points and send a message that the bot reads it

[placid raptor]

we don't offer that functionality @lament blade you can achieve that with other methods via channel points etc

guess you can google it for more info

[shadow kayak]

I tried adding a follower count to my overlay, and I changed the text to Days One but it doesn’t show up as Days One. Other fonts seem to work fine.

Looks like it’s Ariel or some other default font

[viscid pebble]

@shadow kayak Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Click on Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[shadow kayak]

I’ve used Days One for other overlays and it works fine. It’s not a custom font, it’s a default one

[placid raptor]

try and add a new widget with the same settings and see if it works

do it after you

[viscid pebble]

@shadow kayak Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[shadow kayak]

I have another widget in the same overlay that has that font

[placid raptor]

play around with it

delete the widget and re-create

it's a little bug that should be resolved by the logout

to be sure, you're using Chrome, right? @shadow kayak

[ocean iron]

Users get timed out for Caps when they write emotes like LUL LUL LUL. Is there a way to exclude emotes from caps protection?

[cold eagle]

I can't find my Tiltify campaign when I bring in the widget, any ideas, I have linked my tiltify account from within StreamElements but I still can't see the campaign I'm involved in.

[ionic kelp]

@cold eagle under import and then integrations in top right of dashboard it's connected there?

[cold eagle]

Yup, its connected there...

[ionic kelp]

If you click the dropdown box for the campaign it's not there?

[cold eagle]

Nope, i searched through the Discord and a number of other people have had same issues and I didnt see a fix etc...

[spice olive]

guys my tips recieve only paypal how can ı add anothers

[ionic kelp]

Disconnect it in integrations then try doing it again in incognito. Then try choosing it while in incognito still.

[viscid pebble]

@spice olive SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees

[cold eagle]

Ok @ionic kelp ill give that a go and report back thanks 👍

[marsh moon]

Dear Support!I ordered 2 coupons from Roshtein

[normal prism]

Sorry I was asleep, it was 5 am. Relog did not work and what do you mean by no tips on that account id?

[marsh moon]

And I didn't receive anything on my e-mail. Can you check the progress about it? Thanks!

[little oak]

@normal prism Staff looked at your account id and there was no tips to display

[normal prism]

@little oak yes I know I havent recieved any yet but if I try to do it with emulate it doesnt work

[ionic kelp]

@marsh moon You have to contact him or his mods. Not something we provide support for.

[glass sluice]

I withdrew some funds from the SE pay, and I haven’t received them. I’m thinking it might be set up to an old debit card.

[little oak]

emulation does not store any info, it simply is to emulate to ashure you that sits working as intended @normal prism

when did you start using streamelelments?

[viscid pebble]

@glass sluice Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[normal prism]

@little oak oh, I was confused since New Tip did work with emulate, guess i"ll have to find out when someone tips 😄

I started last weekend I think

[little oak]

Yes, the emulator that streamelements has is only to make sure that it is working as intended. I'd say wait for a tip to come thu and if it does not work come bacc and let us know 🙂

[normal prism]

ok thank you very much for your help! @little oak

[little oak]

You're Welcome

[thorny marlin]

I've been trying for 3 days to set up OBS so I can stream Minecraft from my laptop and can't seem to figure it out. I don't know if im doing something wrong. Help would be appreciated.

[viscid pebble]

@thorny marlin Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.

Click here for instructions on how to configure your system:
https://obsproject.com/wiki/Laptop-GPU-Selection-Windows-10

[charred nexus]

hey guys. so if i download a custom alert from someones discord and it had a song on it that i dont like, how do i change or even remove the song

[little oak]

select the name of the alert widget then go to settings then you will see several ⚙️ checc the variations to find that song and remove it

[charred nexus]

also does anyone know any discord servers or stuff like that where i can find transitions, widgets and so on

[white summit]

Hi, am I able to merge my chat stats from my past username? My old username is hoffy17 and my new username is hoffy

[little oak]

we have ppl who make everything for twitch here #art-marketplace @charred nexus

@white summit clipped and shipped for staff to update it 🙂

[white summit]

@little oak thank you 🙂

[little oak]

Welcome

@white summit Fixed! youre good to go

[white summit]

that was fast! thank you!

[little oak]

https://tenor.com/view/tv-shows-gif-3451819

Welcome

[drowsy bane]

ee

[little vault]

Hi all, i enabled duel module for streamelements bot, and i customized the messages/commands ( translated to spanish ). The problem now is i can't translate the initial message when user begins a duel ( which points to use !accept or !cancel ), is posible to customize that message ?? The issue is because i tranlated te command to !aceptar or !cancelar but i can't customise this .

[slate crow]

Hi , i was wondering if it's possible to merge chat stats from my old username? if so current username is "Puntoulis" previous username was "Pantoulis25"

[charred nexus]

how do i add music (from spotify) in the background on obs?

nvm

im stupid lmao

[rustic needle]

How u do overlays on twitch

[cold eagle]

@ionic kelp I have just followed what you suggested and still no campaign available for me to select...

[ionic kelp]

And this is explicitly your account and not someone you're an editor for?

@cold eagle Mind grabbing this for me? Chance it'll need to go further beyond what I can do.

[viscid pebble]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[midnight bramble]

When I try to connect to twitch I just get this white screen

[ionic kelp]

Any reason you're on an older version of obs?

[midnight bramble]

Its not really obs that is the problem

The twitch app and twitch.tv is also just on a loading screen

Twitch.tv only works with a vpn while the twitch app does not even work with a vpn same with stream elements. Came here hoping someone knows a fix

[cold eagle]

Yup it's my account, @ionic kelp what do you need me to grab for you? Thanks

[ionic kelp]

Bot response above.

[midnight bramble]

@ionic kelp You got any idea? Tried a lot of thing but none worked.

[cold eagle]

I don't get a bot response, I mean I just see that I can't add my campaign @ionic kelp

[ionic kelp]

No. The bot response above.

[cold eagle]

I'm sorry @ionic kelp I don't follow at all, i'm sorry

Tiltify also explains you can add your campaign url to the streamelements widget but I can't find anywhere to do this....

[ionic kelp]

Not sure about that but the ddropdown is where the number should be.

Also this.

[viscid pebble]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cold eagle]

@ionic kelp

[ionic kelp]

And just to be sure you have an actual active campaign going on your dashboard right?

[warped flare]

I want to start streaming but I already associated my twicht account with streamelements but when I started live I still get "stream on youtube", how can I change it?

[potent snow]

maybe a silly question, but how do I stop SE from posting alerts for the individual sub alerts that follow a gift bomb?

so user A gifts 10x sub
I get alert to show gifted subs from user A.
then I get 10x the sub alert to show the 10 people that just subbed, i dont want to 10x sub alerts for the gifted subs.

is that even handeled by SE?

[dry hare]

@cold eagle can you go into your streamelements dashboard, click on your profile picture and click Settings. From there click on the integrations tab and disconnect/reconnect tiltify?

[low tundra]

i am streaming and my stream don't hear me so how can i fix it pls

[glossy cedar]

hello

Every time i try to change the name or game of my stream it says in chat "something went wrong while trying to update the game." or "something went wrong while trying to update update the title."

[viscid pebble]

@glossy cedar StreamElements menu, on top of OBS > Logout > Login

[glossy cedar]

thank you

no it doesnt work

it still says "something went wrong while trying to update the game.

!settitle " "

"something went wrong while trying to update the game.

[dry hare]

Are you using quotes?

[glossy cedar]

no

[dry hare]

Can you !settitle Minecraft

And see if it works?

[glossy cedar]

something went wrong while trying to update the title.

[dry hare]

Is the bot a moderator in your channel?

[glossy cedar]

yes

hes the one saying "something went wrong while trying to update the title."

[viscid pebble]

@glossy cedar Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[dry hare]

Try this ^^

[glossy cedar]

ok

it works now lol

thanks

[dry hare]

@low tundra make sure you add your audio device to your scene

[midnight bramble]

can I get followerand donation popups with just streamkey?

[dry hare]

I believe you can by going into the editor > select alert box in the layers list > clicking the gear for subscriber settings > unchecking the box for “select random when” checkbox

@midnight bramble assuming you have an overlay in your obs scene yes

[midnight bramble]

ok

[lament blade]

why is fortnite crash when i go streaming?

[clever flower]

Hi! When I use command, the stream elements chat bot shows up in my chat...but not my chat overlay

[dry hare]

I believe that is by design

[viscid pebble]

@lament blade Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[charred nexus]

guys when i start my stream, why do i hear myself

[ionic kelp]

@clever flower You can use this one and should be able to allow bot responses shown https://streamelements.com/dashboard/overlays/share/5df766ca32f405201c0c2135

[cedar forge]

Hello, I don't know if this is a stream element thing or not. But how do I set up subscribers to my twitch?

[lament blade]

By becoming Affiliated on Twitch

[marble zinc]

Hello please I need help

I want to add the name of the new followers and subscribers and the name of who do the donation to chat with streamelement

[swift parcel]

@marble zinc go to your dashboard on the left hand side under "Bot" click on "Modules" and enable Chat alerts

[charred gulch]

I seem to not be able to find a way to share a widget with someone. Any tips?

[still bloom]

i need help with my timers they wont work

at all

its getting annoying

[charred gulch]

what kind of timers?

[still bloom]

like follow timers and stuff

[little vault]

Hi all, i enabled duel module for streamelements bot, and i customized the messages/commands ( translated to spanish ). The problem now is i can't translate the initial message when user begins a duel ( which points to use !accept or !cancel ), is posible to customize that message ?? The issue is because i tranlated te command to !aceptar or !cancelar but i can't customise this .

[marble zinc]

@swift parcel thats all

???

[still bloom]

like it says there enabled but they wont work

[charred gulch]

yes @marble zinc

[misty bison]

I’m looking to do a first time setup

Where should I start

[charred gulch]

youtube

[misty bison]

Streamlabs forces you to pay for Discord support

[charred gulch]

that helped me alot

[misty bison]

Your comment is so vague

Where on YouTube

[charred gulch]

look for everything you want to set up in Streamelements, I got everything from there.

like settings for streaming, alerts, overlays etc.

[misty bison]

Does SE have YouTube videos

[still bloom]

@charred gulch the timers i mean is like the automatic ones tht go off in your twitch\

[charred gulch]

ofc, and a lot of tips made by other content creators

I dont know what you meman @still bloom sorry

[marble zinc]

@LadyMatrix thanks but other problem why I can't add mastercard to streamlabs for donation what is the verification

@charred gulch thanks but other problem why I can't add mastercard to streamlabs for donation what is the verification

[lament blade]

Hello everyone! I don't know if this is where I should post this, since I'm new here and I'm sorry! That said, I have a problem with the betting system (! Bet) that people bet the loyalty points of the streamelements and the bet removes the points and when you make the return, you don't double it, ie EX: y !Bet 100 and win the bet, but the refund is made only out of 100, keeping the same points as if you had not bet. not winning any prize. can someone help me please? thks

Do you mean StreamElements?

[still bloom]

who @lament blade

[lament blade]

Rowdy

[marble zinc]

Yes

@lament blade

[lament blade]

The only way to add Mastercard is by using SEPay from StreamElements

[marble zinc]

And I can get link

[lament blade]

If you are in a Country where it is eligible

https://blog.streamelements.com/se-pay-more-tip-payment-options-with-lower-fees-4e619b3ef11e

[still bloom]

@lament blade do you anything about timers

[lament blade]

Are you using a custom bot name?

[dire pumice]

HEy Fellas, I have an question, Why can I only place PayPal as Donation Method?

[lament blade]

Hey there, see the link I posted above to get more payment methods

[still bloom]

yes its right under spam filters

[lament blade]

I think you mis understood me, are you using the Custom Chatbot with OBSLive?

[viscid pebble]

@dire pumice SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees

[still bloom]

no im not im usiing just twitch

because im getting an elgato soon

[dire pumice]

Yeah okay wow I only got 18 Follower 🥲

But thanks for help

[lament blade]

No problem

If you by any chance reach that follower milestone, you will see the SEPay Tab under your Revenue Tab on the left hand side menu

[dire pumice]

Yeah okay I tryna reach that Yeet

[lament blade]

Goodluck

[misty bison]

Streamlabs is such a fucking scam if you’re low income

[dire pumice]

Thanks Mister

[misty bison]

They force you to pay for any live support

[lament blade]

Thats why at StreamElements, everything is free to use and the live support is free too

[dire pumice]

Where can I prote my Twitch Channel Kappa

[lament blade]

Not here but on social media

[still bloom]

live support

[wary halo]

no, always 😛

[still bloom]

hey mr tee

[lament blade]

Yes?

[loud barn]

hey, just started to use stream elements and i dont know how to upload an overlay onto my actual stream.

[dire pumice]

Im just kidding @lament blade 😄

[viscid pebble]

@loud barn New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[still bloom]

so do i need obs to run my timers

[lament blade]

You dont need OBS to run your timers

[still bloom]

so how do i run my timers

[dry hare]

The bot handles timers automagically

[still bloom]

well it doesnt work for somereason

i dont knoow how to et it to work

[misty bison]

I was so ducking pissed they were talking how I needed to open a ticket since I didn’t pay

It’s so sick and fucked up to force someone to pay during COVID

[dry hare]

As long as you have the timer set and the lines of chat are met within the timer trigger window the automated message will go into chat. Just make sure the bot is in your channel and is moderator

[misty bison]

Companies like that only care about money not you the customer

[still bloom]

i got it as a mod

[dry hare]

@still bloom can you screenshot your timer settings?

[still bloom]

yes but whats the screenshot button

[dry hare]

We will walk through the timers with you

[viscid pebble]

Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

[dry hare]

😉

[misty bison]

I use Imgur

[lunar frigate]

orsuna can i privat dm you

[dry hare]

Snip & sketch is my new fav windows screenshot tool

[lunar frigate]

i need help

[swift parcel]

@marble zinc yeah then theres a little arrow on the box with the toggle that drops down the box with all the things you want to put out in chat

[viscid pebble]

@lunar frigate Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[misty bison]

I need mental help

Can you provide

Kappa

[dry hare]

We aren’t licensed

[lament blade]

I can listen to your issues

[misty bison]

Lol

[lament blade]

Im here to help

[lunar frigate]

yes or no?

or tell it here?

[dry hare]

No I do not accept DMs to provide support. Support is handled in the relevant helpdesk channel

[cold eagle]

@dry hare Already disconnected it, no joy.

[lament blade]

Just state your issue here

@lunar frigate

[lunar frigate]

ok

so

[dry hare]

Eh?

Let’s keep it relevant to support issues please

[cold eagle]

@ionic kelp Just wondering if you had a chance yet to look at my issue, thanks in advance 👍

[lament blade]

Lets move the conversation to #general-chat

[lunar frigate]

i got a full access for my friends steamelements. a month ago i could normally access the site and change the commands there but when i try it now. it never lets me do it and it always shows the same screen

i cant even see my streamelements on the website

[viscid pebble]

@lunar frigate Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[dry hare]

Ahhh the tiltify thing

[lunar frigate]

i did

i get this screen

[lunar frigate]

when i press on my dashboard

nothing happens

[still bloom]

there you go

[dry hare]

@still bloom how many viewers do you have normally?

[still bloom]

about 3

[dry hare]

@lunar frigate try incognito mode

[still bloom]

do i need to be ffilited first

[dry hare]

Do those 3 users generate 15 lines of chat?

[still bloom]

they can yes

[dry hare]

But not regularly?

[still bloom]

very livly chst domryimrd

sometimes

i mean yea reulary

[dry hare]

Most of your timers require an insane amount of chat to occur

[lunar frigate]

@dry hare but its the same on my other pc

[still bloom]

so do i want to bump it down and also cant someone sspam and make them go off

[dry hare]

Disconnect your phone from your wifi and try logging in via phone

[dry hare]

Yes spamming should in theory trigger them. You probably want to bring them down a wee bit, and vary the time in minutes enough so they aren’t triggering all at once

[still bloom]

ok but i just spammed in my chat and they didnt go off

it didnt go off i dont get why its weird

[dry hare]

They won’t be immediate

It’s once the timer time online/offline has been met

So within the x minutes online or y minutes offline those chat lines have to occur. Once the x or y minutes passes the timer should trigger

[still bloom]

so i have to lets say 5 chat lines per x minutes

[vocal quest]

@lunar frigate I have the same problem too. I can't log in on my friend account, even if I delete cookies or use different browsers

[lunar frigate]

yh

exactly

@dry hare another problem the watchtime shows 0s

[ionic kelp]

Both you and anyone else you're trying to "edit" for have to either logout and in thing.

[lunar frigate]

can anyone help with the wt thing

thanks

[dry hare]

Try 2 lines in 2 minutes (online and offline) and go spam your chat and watch

[steel wigeon]

i accidently closed out before i setup the chat on obs how do i get it back

[remote quarry]

how do I fix chat badges are extremely wide since last two updates on obs?

except trying to use older version...

[honest lava]

hey guys

im trying to stream on twitch

but when i stream my screen is black

[still bloom]

@dry hare I got you

[honest lava]

any idea how to fix that?

[still bloom]

@dry hare it still doesnt work

@a@honest lava

[dry hare]

Clay, bot is moderator in your channel?

[still bloom]

Yea

[smoky elbow]

Heeey i have a problem. My Streamelement bot didnt write the timer, why ?

[still bloom]

I'm sending a pic in chat

It worked

Took a really long time th

[smoky elbow]

can anyone help me?

[still bloom]

@dry hare yea it still doesntr work

[viscid pebble]

@smoky elbow Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[half hamlet]

I have another question. After my name change everything is working fine again - but I dont get Raid/Host Alerts anymore even after I re-activated it. Follow and Subs is still working. Any idea?

[halcyon falcon]

Have there ever been talks of updating the look of the contest feature of SE?

[smoky elbow]

@viscid pebble my Streamelement Bot diddnt work in streamlabs obs

the timers

[small gyro]

Hey has anybody had issueconnecting a custom bot to Obs? I go through the Authorization approval and still won’t add it

[viscid pebble]

@smoky elbow We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[dry hare]

@small gyro you’d need to either ask in the obs discord or contact the bot developer

[small gyro]

Thanks I will forward my question there.

[solar panther]

I stream right from my xbox to twitch and use stream elements for alerts, and now im not getting any alerts in chat and none of the commands are working. any ideas whats wrong?

[lethal vault]

Can a mod decide the prediction results?

or does the streamer have to do it

[viscid pebble]

@solar panther Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[solar panther]

I dont need alerts its my in chat commands like my !discord or !accountage that are not working @viscid pebble. everythign was working 2 weeks ago now no longer works

[storm cloak]

Hello I just started using stream elements and made simple alerts for donates,follows but when someone follows/I test it is out of the screen I can just see a bit of it like only corner of the gif

[viscid pebble]

@solar panther Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

@storm cloak To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[storm cloak]

Oh 1920x1080 Thank you

[lament plume]

Hey I’m new, sowwyy for my broken English 😅 I got two days ago a bigger donation, now I read in the SE.pay that my bank account details are invalid... and I need to contact the support but it always worked before this donation.. idk what’s happened

[viscid pebble]

@lament plume Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[solar panther]

still not working. i clicked Part channel then join channel and still no resolve

[dry hare]

Is the bot a moderator in your channel

[solar panther]

i thought so. how can i check that? @dry hare

[dry hare]

Just go to your twitch chat and type /mod streamelements

[outer rose]

selam arkadaşlar

[solar panther]

thank you so much. somehow it became a banned member. Your guys help fixing things is why I will always use StreamElements and recommend for others to use it as well @dry hare

[storm cloak]

Hello I setted up my media request it works okay but can I mute it for myself? While I play CSGO I dont me to hear it only the people on stream can I do it somehow?

[lament blade]

Hello. Help, 404 error when opening Chat Stats , twitch - JQueenTV

[shy meteor]

Hope everyone is having a nice afternoon. I'm not sure if this the right place to ask but I have tried troubleshooting on my own and can't seem to resolve my issue. I am on OBS using a streamelements overlay and custom widget. My OBS window shows everything very clear and easy to read (recent follower, etc). However, If I open up my stream on any device or even review my VOD afterwards, everything looks blurry and low quality. My assumptions is that this has to do with my settings on OBS (canvas, output, bitrate) but I also wanted to include that on streamelements, there is an option to look at my scene properties and change the resolution (still didn't change how it looked). Before I go into full details here about what my settings are, please let me know if this is the right place to ask for help and I will then gladly look into getting this resolved. Thanks!

[worthy jay]

hey, is there a way to have chat on screen on streamelements mobile?

wait, should this be in #helpdesk-mobile?

[reef zodiac]

How do you get clickable text for the chat bot?

[worthy jay]

there's a rule against self promo

[stable yarrow]

Hello guys!
Has anyone managed to have multiple kappagen overlays? I can make the emotesplosion work but the other ones, chat emote, does not seem to trigger some output. I am using the streamelement website for the overlay.

[lament blade]

@lament blade Did you change your Twitch name?

@lament blade I already applied when I changed my nickname and did everything. There was already such a problem, now everything works

[ocean flume]

uhm hello

can anyone help me?

in private? pls

[viscid pebble]

@ocean flume Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[ocean flume]

i get donation notifications from streamelements. but i want to get notifications from another website. how can i manage that?

[frosty falcon]

IM live on AuraSociety right now and my commands arnt working. Had a recent name change so i already tried loging out and back in

[dry hare]

You’re live on another channel?

[frosty falcon]

No its still my channel i just changed my name

did my key change maybe?

[viscid pebble]

@frosty falcon StreamElements menu, on top of OBS > Logout > Login

[dry hare]

If that doesn’t work....