#helpdesk-twitch

1 messages · Page 796 of 1

split pawn
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@strong kernel i removed bullguard for now but still not able to connect on streamelements live,on the site i also showing offline

light sun
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Alerts delayedd again

split pawn
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gonna remove obs live and retake the regular obs

stark sparrow
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Hi guys i have a question about "Use optimized encoder settings"

steep kindle
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I'd love to change my chatbot name on ground control. How can I do this??

stark sparrow
viscid pebbleBOT
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@stark sparrow Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

manic orbit
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hey, i have over 30 dollars of merch sales and i withdrawed it about 2 weeks ago and it still hasn't shown up in my paypal. can u help me

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ooop

stark sparrow
viscid pebbleBOT
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@stark sparrow We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

stable stratus
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hey can someone help me? im trying to link one of my friends twitch accounts to stream elements on my computer but it keeps signing me into my own stream

strong kernel
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Log out of Twitch's website.

stark sparrow
strong kernel
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Then ask Streamlabs.

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We're not Streamlabs.

stark sparrow
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Whut

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How did i end up here i wonder lol

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My bad

golden python
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im trying to use one of the themes for my twitch but i dont know how to put it into obs i was using stream labs but i got recomended stream elements but im just confused on how to put the theme

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i got the dark matter theme and it gave me links but i dont know how to make it actually show up on my stream or anything like that can anyone like tell me?

viscid pebbleBOT
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@golden python To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

golden python
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ok thank you

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i was just really confused very helpful 🙂

zealous island
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My commands don’t work on my class

near iris
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Hello

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I'm having an Issue

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I'm running my first giving and every time someone trys to submit a ticket it says they don't have enough?

golden python
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While im streaming how do i select which theme to be showing like when im starting stream how do i make that show then make the started stream show

viscid pebbleBOT
near iris
#

Can anyone help me?

viscid pebbleBOT
near iris
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5ef2c662e37a29c7b821eed4

strong kernel
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@near iris Nobody has any Loyalty points and you have Loyalty disabled in your account. Loyalty points are not channel points.

near iris
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Oh 🤦🏽‍♂️ @strong kernel what do I do just Activate them?

strong kernel
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Yes, you need to activate Loyalty in your account, and then people need to earn enough points to buy a ticket, based on the price you set.

near iris
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Okay, one last question what are the Loyalty points under and thank you so much @strong kernel

strong kernel
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Loyalty settings.

near iris
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🙏🏽

hearty condor
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Is someone able to assist me please?

viscid pebbleBOT
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@hearty condor Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

calm grail
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Is there any updates on when the Extra Life feature for Stream Elements will work again? It has been broken now for many weeks. I appreciate the help.

hearty condor
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So I am trying to get alerts when I recieve donations via SE, I currently get donations from SL but moving my payment source over to here.

strong kernel
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@calm grail Should be working as of today. Delete and remake the widget(s) if you're still having trouble.

hearty condor
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and currently use SL to stream and have the alerts set up through there.

calm grail
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I will give it a try now @strong kernel. Thank you.

viscid pebbleBOT
hearty condor
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am I able to still use SL and get alerts if I use SE.pay?

strong kernel
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@hearty condor StreamElements tips go through a StreamElements alertbox. Streamlabs donations go through a Streamlabs alertbox. There's no mix and match.

hearty condor
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So I can't use SL and then use SE donations and get alerts?

dry hare
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Correct

strong kernel
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You will need to use a StreamElements overlay with an alertbox. It will not go through Streamlabs.

hearty condor
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Looks like I might have to switch to OBS. :(

dry hare
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it’s better

hearty condor
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I'm sure, just not use to it but I will learn with the videos.

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Thanks guys, and is there any type of membership you offer for premium items?

dry hare
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Streamlabs took the source code for obs and dumbed it down.

strong kernel
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Nope. We're 100% free.

dry hare
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Everything here is free

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Even support

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No paywalls here

hearty condor
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Wish I didn't buy SL Prime but oh well, lesson learned. Already removed my payment info from them. Looks like I'm joining the dark side.

dry hare
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We're all jedi here

strong kernel
hearty condor
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Any recommendations on where to get a good custom theme?

strong kernel
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Have you checked the Themes gallery?

calm grail
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@strong kernel, I have deleted and added the Extra Life Donation Tracker but everything still shows $0. Not sure what else to do.

strong kernel
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@calm grail Can you double check your participant ID number?

calm grail
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We utilize this and our Team ID is still the same. Nothing has changed and I have double checked it.

📎 unknown.png
strong kernel
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Then it probably needs to be looked at further.

calm grail
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Yeah, its been down and not working for our team for almost a month now. I am not sure what else to do to correct it at this point. It could be the API, but I am not certain. How do we proceed to get it looked at?

strong kernel
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There's nothing you can do, and it's been the API all this time.

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It's an ongoing issue we've been working with Extra Life to resolve.

calm grail
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So at this point there is an ETA for a fix and we should look for another backup solution?

strong kernel
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We never provide ETAs.

hearty condor
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oooh, I can import all my stuff. That's clutch.

calm grail
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I understand @strong kernel and I just wanted to bring it to the support teams attention. I hope at some point it can be resolved.

dry hare
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I can tell you from experience that donor drive who does the CMN backend for extra life is pretty shit. They had to develop their own backend api for extra life and had too much pride to admit their stuff sucked. As a program within CMN it doesn’t get nearly the support it needs for what they do.

pine spear
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hi, so; i hope someone can help me with this issue i am currently having- creating a custom command...
i'm trying to make a counter command so it adds a number argument provided when the command is used, but i cant figure out how to get it to actually work...
this is what i have for the command's success/update response:

Successfully updated! New Total Subathon Subs: ${count subathonSubs +${1}}

and this is what the bot outputs in chat when the command is run:

Successfully updated! New Total Subathon Subs: ${count subathonSubs +${1}}
dry hare
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Did you forget a closing bracket?

pine spear
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no

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both are there

dry hare
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Can you screenshot your command inside the dashboard?

pine spear
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yeah one sec

dry hare
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remove curly brackets for +1

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gg

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should be Successfully updated! New Total Subathon Subs: ${count subathonSubs +1}

pine spear
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no but i want the number provided in the triggering command to increase the counter by whatever number is provided which is why i used the ${1} variable in it

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not just increase by one

dry hare
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ummm

pine spear
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like for example

dry hare
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idk aboot that one

pine spear
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if someone gifts 5 subs

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i would put 5

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instead of having to run it 5 times

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i’ve seen it done with se in another chat i just can’t figure out why it’s not working for me because the syntax is correct as far as i know and lines up entirely with the variable guide..

strong kernel
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${count subathonSubs "+${1}"}

dry hare
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the space was throwing it off right?

strong kernel
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Well, it needs the quotes anyway.

pine spear
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thank you so muchhhh it worked

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i really appreciate your help so much! :)

dry hare
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thanks nethyr

calm grail
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Thanks for the feedback @dry hare

cedar rock
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I need help with my overlays or alers

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none of them show on my studio obs

viscid pebbleBOT
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@cedar rock To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

cedar rock
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however i did the advance browser disable

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OMG TYSM

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IT WORKS NOW

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imma cry 😭

proper narwhal
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is there anywhere i can download PNG images of twitch bit icons?

marsh jacinth
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I'm a moderator for a twitch stream that just switched over to the streamelements chatbot. However, I can't find any good documentation on the syntax for the moderator chatbot commands. For example, there is supposedly a !command, but I don't know how it's supposed to be used. Can anyone point me to the documentation?

dry hare
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@proper narwhal are you asking if there is somewhere that you can download someone else's artwork for your own purposes? no. There is not a way to download twitch bit icons unless twitch explicitly gives you permission.

marsh jacinth
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@dry hare thanks for replying. I already read that, but it doesn't explain the syntax of the chat commands that require inputs.

dry hare
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Check the variable section of your dashboard

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It explains a little better

marsh jacinth
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sorry, maybe I just don't get it. For example, what is the syntax for using !command from twitch chat to add a new command or add a new alias?

dry hare
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command add <name> <response>

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Iirc

marsh jacinth
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ok, thanks. they really need to add those types of things to the documentation.

dry hare
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Agreed

strange patio
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question I have my stream set up the way I want but it doesn't take up the entire space given on twitch, on obs it does but when I stream on twitch I have space on the top and bottom

dry hare
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Your canvas and output resolution are wrong in obs

strange patio
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how would I fix that

dry hare
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Set it to correct values. Sorry I’m driving rn

strange patio
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so should they be matching? this is pretty new to me

dry hare
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Is your monitor 1080?

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Canvas is 1920x1080, output is usually 1280x720

strange patio
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I have a 2560x1080 monitor

dry hare
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Ok set your canvas to that

strange patio
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Fixing those numbers helped but I still have space above and below

lament blade
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escuse me, is anyone able to help me out? i dont know why but none of my overlays will show up when i press start stream in the obs app

strange patio
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Keep output to 1280x720 then? And just change canvas

dry hare
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Could be the resolution as it’s a 21:9 monitor and twitch hates ultra wide

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You could ask in the obs discord but idk if they can help

strange patio
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😔

viscid pebbleBOT
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@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

strange patio
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Ok

dry hare
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I’m driving to work or if help more

strange patio
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Ty for your input

dry hare
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Np

uncut whale
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Hey guys. Can anyone tell me how to deactivate and reactivate the streamelements bot for twitch? I tried an different bot and deleted mod-permission for streamelements. Already gave back permission but SE bot isnt working anymore

summer grove
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um so my chat comands are not working anymore

uncut whale
viscid pebbleBOT
uncut whale
primal mantle
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Someone from staff who can help me? I'm setting up my subscriber alerts but in variations I don't get the option to change the font size and text location

drifting crescent
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I've tried to the fixes posted above and I cannot get my chat commands to work at all!

fickle herald
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blurry text in the chat and activity feed docks

viscid pebbleBOT
fickle herald
viscid pebbleBOT
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@fickle herald "Please follow these steps:

  1. Close OBS
  2. Open the NVIDIA Control Panel
  3. In the left menu select Manage 3D settings and then under the list of options (right panel) press Restore default settings
  4. Start OBS"
fickle herald
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Thank you!

thorn path
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Eai galera

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Entrei agorq

viscid pebbleBOT
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@thorn path Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

thorn path
strong kernel
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@drifting crescent All fixed. !socials and !discord were set to only work while you were live.

viscid pebbleBOT
strong kernel
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@uncut whale The bot needs to be in your channel for timers to be sent.

📎 unknown.png
primal mantle
strong kernel
primal mantle
uncut whale
lament blade
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hey can someone tell me how you get media share to play on your screen where do I get the link?

lyric flame
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is there a way we can import watch time from another bot? I can provide the time database or a csv or something if thats what's needed

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this is for one of the streamers in the dream team section if that helps

viscid pebbleBOT
austere grove
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my commands stopped working, i havent updated anything. I noticed after a user tried using them earlier today

viscid pebbleBOT
austere grove
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i just tried that and it still isnt responding

onyx igloo
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Hello, i was wondering if i could get any feed back regarding an issue i'm having for the last few days now.
Some of my viewers cannot redeem some items through commands i setup the commands are simple $(reddeem item), in fact it is returning user has not enough points but they surely have their points so is there any similar case to this issue.
please be kind and guide me through thanks a lot for your efforts 🙂

nocturne pumice
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Hey how do i get twitch chat to show up white in my overlays?

green ocean
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you guys know how i can fix this rounded edges in static image? ( i dont want the rounded edge)

📎 unknown.png
summer flare
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Hello... For some reason, I can't get my custom name bot to display any of my commands. It works with the streamelements bot. Not sure what I'm doing wrong.

viscid pebbleBOT
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@summer flare If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
frozen heart
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I am having an issue with the leaderboard not showing my top chatters and emotes. I heard this is because I changed my name. Old name was HesABaby and the new is FranchiseM

naive cedar
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How do you get an overlay to show up for just a gift or community gift sub, but not a "normal" T1 sub. What even is the 'normal' sub, before you go into variations?
Is it to simply check every possible type of sub and simply not display anything for the other ones?

green ocean
naive cedar
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OK, so if you want multiple images to show up (Like a background for text, then another image for each type) you just setup the basic one with the background video, then clone that one (with all the variations), delete all the images, turn off all the text/sounds, then simply drop in the image you want for each type in each clone of the overlay, correct?
There's not an easier way to just add an extra image to each 'type'? I'm assuming not as it only seems to be one image per alert.

dry hare
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You can create variations without duplicating anything.

naive cedar
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Yes, but can you do that with multiple images in a single alert?

dry hare
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It’s a lot of work

naive cedar
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I'm assuming not, since I'm not sure how you'd center the two images

dry hare
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You mean
Select random from ALERTS
When alert = follower?

naive cedar
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Not random/different alerts, I mean multiple images appearing during a single type of alert.

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E.g. I have one image that's the background for the text. The other image is an actual graphic

dry hare
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I cannot guarantee anything like that can happen

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You’d have to create two separate alert boxes in the overlay

naive cedar
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I can do it, it just gets very difficult with variations

dry hare
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That much I know

naive cedar
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Yeah, that's what I've done

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But I've many, since I've different ones for different variations

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I'm getting the impression SE overlays were not designed to do what I'm trying to make them do

dry hare
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Yeah you’d need two alert boxes to start.....depending on how crazy you want to get, you can just add alert boxes until obs crashes

naive cedar
dry hare
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I heard variation limit is somewhere around 200-ish

naive cedar
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Oh I don't need that many. I've one that shows up for most, but gifted subs didn't work with the background. My issue is that it's not showing up for gifted subs, and the other one does..sometimes.

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I'm working that out

fathom creek
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Mind if I ask some questions regarding chat commands?

dry hare
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@fathom creek sure

naive cedar
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Ask away. I suspect I'm going to have to learn this myself through trial and error

dry hare
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I got nothing on alerts for you @naive cedar you’re good experimenting though

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That’s outside my wheelhouse

fathom creek
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Trying to figure out how to give average twitch viewers to add quote

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!quote add ${1} will only work for broadcaster only

dry hare
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I wish you the best of luck and if you find an issue make sure to report it via the report issue thing in the streamelements menu of obs.live

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@fathom creek make sure your quote command permissions are set. If you look in the commands section of your dashboard you’ll need to make the command available to everyone

fathom creek
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I made sure that !quote commands is for everyone

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But only broadcaster is able to add quote, not even mods could add or remove them

dry hare
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Twitch mods?

fathom creek
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Yep

dry hare
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I don’t know that twitch permissions translate

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I think that’s the issue

fathom creek
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Sorry, I don't follow

dry hare
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Twitch permissions are not the same as streamelements permissions

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So a mod on twitch does not equal a mod on streamelements

fathom creek
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Yeah, but someone being a mod or not is not the issue

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A command !quote add/remove that is supposed to be available to everyone is not working, that's the issue

dry hare
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Hmmmm

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I got nothing and I’m not sure staff are available

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I will ask

fathom creek
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Just wanna make sure if I set everything correctly or missed something

dry hare
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I am unsure

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But I asked staff

fathom creek
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Thank you

summer flare
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Another question, I have a streamlabs command that I want to delete. I do !lurk and the command from streamlabs comes up with the new one I created in streamelements. is it possible to delete this command?

wary halo
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/ban streamlabs in your chat LULW

summer flare
#

thanks!

viscid pebbleBOT
#

@austere grove If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
zenith widget
zenith widget
onyx igloo
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oh didnt think of that ok i'll tell you if it helped thank you @zenith widget

lament blade
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Hello folks! I'm trying to modify an overlay from stream elements, but am running into an issue with moving 1 section broken into multiple layers. Any suggestions?

zenith widget
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@lament blade can you show a screenshot or elaborate a bit more on what you are trying to do?

lament blade
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The top part it looks like is broken up into 13 layers

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Makes it seemingly difficult to move to the bottom left corner area

placid raptor
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You can group layers @lament blade which helps navigating around the layers and makes moving widgets easier

lament blade
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Ah.

Oh! Additionally, is it possible to modify the text in layers such as for social media? I modified the corresponding boxes on the left, saved, and pasted the link into obs, but no text was modified.

zenith widget
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click on the widget -> close layers tab -> open settings tab -> modify the text field

night viper
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hey iv got a question

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where do i change the sub alert box sound, i can change the gifted sub e.t.c but can seem to find where the sub is controlled from

zenith widget
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From the other variations

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if you've changed the gifted variation, then update the other variations

night viper
zenith widget
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Right, what you are looking at is Streamlabs

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and this is Streamelements discord

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you will have to go ask their support

night viper
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ooo ok thanks

ashen sparrow
#

Hi! Is it possible to reset the watchtime leaderboard?

ionic kelp
ashen sparrow
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There are over 40k users... Is there any way around that?

ionic kelp
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Offhand that I can think of? No. Gimme a sec to look at something.

zenith widget
#

leaderboard reset

lament blade
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Hey, I'm trying to figure out a way to change a text in my streamelements overlay with a widget via chat

ionic kelp
#

Hopping in stream ^^^^

sturdy jay
#

Good morning, could someone tell me if you're currently having an issue with Store Redemptions, specifically Media? I have a large number of gif/video clips that play with a separate audio track and they have been very reliable until last night. The sound and video used to play together, now the video won't display until the sound has finished and it's broken most of my alerts.

ashen sparrow
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@zenith widget There is no reset button at the watchtime leaderboard.

ionic kelp
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@ashen sparrow He did it from his end with the magicwand

zenith widget
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i mean that I reset the leaderboard

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@sturdy jay so you have a video file (.webm assuming) + an additional sound file set on the store item?

cold eagle
#

Looking forward to hopefully the new Mac OBS beta, does anyone know what the main differences I will notice in using the OBS version as opposed to the Web version I currently have access to?

ionic kelp
#

web version?

cold eagle
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Well I'm on Apple Mac, so I currently don't have OBS for Mac (beta is incoming) so I have to make do with the Web Version... It's just a dashboard that I have some access to SE stuff.

ionic kelp
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Oh. That.

ashen sparrow
#

Ok, I just wanted to know if it‘s possible for a streamer where I am mod. Not my channel 😦

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@zenith widget Is it possible to undo the reset for my channel? I was just asking for a channel that I manage.

sturdy jay
idle cargo
#

Yo

zenith widget
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@ashen sparrow unfortunately, no, but i take the blame for the reset as I didn't notice you were asking if its possible and considered it was what you wanted to happen. But then again you didn't mention that it was for someone else, even though you said 40000 entries

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@sturdy jay I would recommend to convert those .mp4s to .webms.
So just to make sure, gifs are also waiting on teh sound to finish before playing?

sturdy jay
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I've just created a new item, just with an mp4 including audio and that is working but I'd rather not have to convert all 60+ files that have been working perfectly until last night 🙂

ashen sparrow
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@zenith widget Oh, that is unfortunate. So there is no backup? Even if it's just only a list. I would recreate my leaderboard manually user by user then if there is a list, cached somewhere.

zenith widget
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@sturdy jay roger, so I'll test this on my own account and report back to the devs. I believe I know what has happened here or at least know when it was changed

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@ashen sparrow i will ask the devs, but I can't guarantee anything.

sturdy jay
#

Thank you @zenith widget - until then I'll disable the store items

zenith widget
#

I'm sorry, but this is Streamelements - we can't help with Streamlabs' tools and features.

dusty oracle
#

I still don't know how to stream

viscid pebbleBOT
sturdy salmon
#

Do I need to be twitch afiliate to create overlays?

zenith widget
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no

sturdy salmon
#

oh

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I have a problem, I cant create overlays with my twitch channel but I can do it with my youtube channel, do u know why?

viscid pebbleBOT
sturdy salmon
#

5fc3eff0027cc61ceb814d13

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this one?

zenith widget
#

yes

long rover
#

is it possible to change the font weight for the chat box of streamelements?

zenith widget
#

@sturdy salmon i manged to make an overlay

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i would recommend usign Chrome if you are not

sturdy salmon
#

I am

zenith widget
#

@long rover the chat widget for overlays or chat dock in obs.live?

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@sturdy salmon ok i saw the issue here

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unfortunately, the account will need to be deleted and recreeated afterwards in order to fix this issue

sturdy salmon
#

oh

#

ok

long rover
sturdy salmon
#

how can I delete my account?

placid raptor
#

you have text settings for the widget @long rover

long rover
zenith widget
sturdy salmon
#

Thank you

sturdy salmon
placid raptor
#

@long rover no need to repeat
the weight setting is available in custom chat widgets, not the default one
you can play around with the stroke and size settings if you want to go for a similar type of look

#

depends on what you refer to as 'weight'

long rover
placid raptor
#

So that setting as you know it may be available in other custom widgets, not the default one

#

but you can play with the settings I mentioned to go for the type of look you're interested in, if I understood what you're interested in

long rover
#

Thanks for the help

sharp breach
#

hello i have some problems with the new soundtrack by twitch app, i wanted to install it to my streamelements obs but i always get the message obs studio companion couldnt be installed. in my obs i already have the soundbar of the app but all the sound are still just on the desktop sound

viscid pebbleBOT
#

@sharp breach Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

sharp breach
#

ok thanks

tired shell
#

Is it possible to do a full reset of you streamelements account? So the chat stats and all that is gone?

zenith widget
#

which chat stats?

tired shell
#

Ill dm you, hope thats fine 😄

zenith widget
#

no

tired shell
zenith widget
#

i can manually reset the chat stats page for you

#

no need to delete the account

tired shell
#

But my point is, is it possible to do a full sweep of my account so i can do it all over again? 😄

zenith widget
#

sure, but that won't affect the chatstats page

tired shell
#

If you can sweep it and reset chat stats page for me, that would be wonderfull 😄

pseudo delta
#

How are you? today i was watching a video on youtube about the configuration of the stream elements and this youtube through the obs could configure twitch information and could see how many people were on live, but i didn't find anyone teaching how to do this, can someone help me?

zenith widget
#

@tired shell well i need the username to even remotely do anything with the chatstats page

tired shell
#

@zenith widget Thats CrapYard

viscid pebbleBOT
#

@pseudo delta If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start OBS.Live
  5. Settings > Stream > Disconnect > Connect
pseudo delta
#

@viscid pebble OK i will go make it

grave mortar
#

how do i activate predictions?

#

plzzzzzzzzzz

placid raptor
#

that's on twitch @grave mortar

alpine lintel
#

hey there, so I want to add an overlay that I worked on in streamelements to my streamlabs and I copy URL and paste it in the browser source and everything but when I want to add other layers of the overlay, like be right back or start up soon or actually anything, I don't have that option and I lose that layer that I worked on. It's like I have 1 URL for 5 pictures of an overlay and when I want to add them (to a new source of course) the previous source gets replaced by the new one that I just copied, and I actually checked and the all have one URL, don't know how to implement them all in one session

placid raptor
#

not sure how slobs work though you'd need to ask them

carmine sun
#

hey, so I got a problem. When I add a widget url from streamelements to streamlabs OBS (here, its a tipping widget), the widget shows in the very far corner of the widget box, and only the very left tip of the alert is seen, any solution for that?

viscid pebbleBOT
#

@carmine sun The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
carmine sun
#

uh I said streamlabs obs, not obs

#

:/

viscid pebbleBOT
#

@carmine sun We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

swift mist
#

Hi SE, I've asked this a long time ago and i was told that it would be fixed. Why is it when i log into different browsers on my pc i get the same JWT Token as expected. But when i log on through my mobile (android) using chrome or firefox i get a whole different key that is not for my account? It doesn't match the key i get in my PC browser

hasty slate
#

couldn't answer yesterday. So no i haven't changed username on twitch since the last time chat stats worked, i asked for help like 5 months ago and then it got fixed but it stopped working again my name is still BenCie_

crimson nacelle
#

I've asked yestaday about ChatStats and its not sorted yet, my username is still MichaelTheAvali

wary halo
wary halo
lament blade
swift mist
lyric flame
#

is there a way we can import watch time from another bot? I can provide the time database or a csv or something if thats what's needed

ionic kelp
#

gimme a sec to look for something.

#

@lyric flame Got a second to hop in Chit-Chat?

lyric flame
#

Uhh yeah I can

round salmon
#

A twitch user changed his nickname. After that, he can't use commands from the Store Itens. The bot says "Sorry you don't have enough points", but he already has points. How can I fix it? Can u help me, pls? And sorry for my English.

ionic kelp
#

@round salmon Have them do this.

viscid pebbleBOT
deep knot
#

the messages in my chat dont show up is there any way to fix that ?

round salmon
#

@ionic kelp thank u so much

haughty glen
#

Hi how can i fix watchtime its just puts 0 sec

ionic sierra
#

twitch I changed my name and then the bot didn't come on air. Can you help me? @viscid pebble

viscid pebbleBOT
#

@ionic sierra If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
#

@haughty glen 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

ionic sierra
#

Alreeady active the chat bot

#

but no active

#

already mod

jade remnant
#

please follow step 2 and 3

ionic sierra
#

Before nick ibrahimc34 after nick 1brahimc

#

Please help me

#

is anyone there

jade remnant
ionic sierra
jade remnant
#

what the bot said

ionic sierra
#

not working

jade remnant
#

the bot is not in your channel, please read the instructions carefully

you need to use the link provided, and log in with the correct account

📎 unknown.png
ionic sierra
#

I didn't understand how to get the bot on my channel @jade remnant

orchid pelican
#

Hi Im just testing this out. I'm trying to set it up for twitch. I connected my account to twitch from the setting\stream page, but when i click start stream, it brings up the youtube live stream settings window. How do i switch to twitch?

viscid pebbleBOT
#

@orchid pelican StreamElements menu, on top of OBS > Logout > Login

orchid pelican
#

thanks will try

#

worked.. thank you!

dark plinth
#

my alert audio is still echoing.

#

i literally cant get it to stop

plain wren
#

Hi, does anyone know how to put a line break in custom commands?

ionic sierra
#

ty

ionic kelp
#

@plain wren You can't.

#

@dark plinth You either got your browser sources not set to not show when not in focus, your audio devices in OBS are duplicated or you have it open in another window. That's something you'd have better luck asking on the obs discord.

dark plinth
#

okay, ty

modern badge
#

HI guys, I just added a couple of sounds that are redeemable through the stream store and when I went to test them, I noticed none of them are working.
This includes older sounds I have been using for a while now up until yesterday evening, anyone have any ideas what might be causing that?

mellow lodge
#

Stream Store is Bugged need someone from Streamelements check it out, the sounds are not working and the animations stuck at stream live

modern badge
#

oh damn, but is it an individual problem or more like a service wide problem?
@viscid pebble any light on this?

quasi crystal
#

why on obs studio and obs.LIVE is my twitch status docks gone?

dry hare
#

@quasi crystal OBS Settings > Stream > disconnect from Twitch > Connect from Twitch

obsidian tulip
#

Any reason why my sfx items wont play the sounds but still shows the alert?

#

Thanks in advance 😛

acoustic trout
#

@obsidian tulip Same here...if someone can help

sharp elm
#

Ok so I dunno if that should go here or anywhere else but here's my problem:
So I've wanted to switch from Twitch to Youtube for a bit, but I wanted to keep my overlays and stuff. But I've made a mistake and instead of adding my YT channel in the settings, I've logged in via YT first and now I can't add it to the channels here because now I get the "Channel is already claimed" error. Can I somehow revoge the claim on itself so I could add it here instead?
(Blurred channel is not important, it's just a friend's account that I've helped setting up)

📎 unknown.png
lament blade
#

HI, hello everyone, I'm struggling to upload my .webm file on stream elements, it doesen't support it. anyone knows why?

obsidian tulip
#

@acoustic trout Still nothing 😦 I hope someone helps seems every week or so im having a different problem please can i get some help here thanks

crisp nexus
#

Hi

lament blade
#

can @everyone help me?

lapis bison
#

good afternoon, can someone help me? I'm opening the live but only 1080p resolution appears can anyone tell me why? I'm already an affiliate

young palm
#

my store is not sounding, and alerts do not disappear 😦 help me

ocean moat
#

I am needing some help. I had my stream store setup and working yesterday. Now today when someone redeems something its just stays there instead of going away afterwards. How do I fix this?

obtuse raven
#

I need help setting up SE.Pay

ashen wind
#

Still not getting follower alerts :/

ocean moat
#

Is there something wrong with elements

ornate crane
#

My bot is not working there he is not talking when someone purchases something from the store

viscid pebbleBOT
hollow bane
#

Hi, is there anyway to have the bot ban users in who violate the spam filter banned words instead of just time out?

ornate crane
#

I already did this its still not working

lament blade
#

hey, i have followed the video instructions and spend about an hour trying to fix this myself but, my alerts and widgets wont show up on my screen

viscid pebbleBOT
#

@lament blade The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
lament blade
#

yeah thats uh.. thats the video i watched

ornate crane
#

my alerts do show up but the bot is not talking if someone writes a text when he purchaeses semoething

viscid pebbleBOT
#

@lament blade OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

Imgur
#

@ornate crane If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
ornate crane
#

already did it

#

the bot says that he is running

#

my new name is tweety_timo

wary halo
#

check the chat alerts module, if the redeem responses are turned on

lament blade
#

that was already on

#

apperently

wary halo
lament blade
#

ohhh ok thx

ornate crane
#

They are turned on the bot is responding in the chat but not with his speech

ocean moat
#

Se, is there a problem with stream elements. Every time i redeem points or have a viewer do it. It just stays up and does not go away. It use to be a quick alert and go away now it does not.

ornate crane
#

@ocean moat same

ocean moat
#

I logged out, reinstalled and even refresh. Yet still does not work

#

lol. How are you @ornate crane

ornate crane
#

I am fine i guess lol just trying to stream xD

ocean moat
#

Me too

valid goblet
#

Hi guys, is it possible for a custom command to select different responses based on the RNG? Something similar to !8ball but related to a number range? (Or does that need to use some external API?)

ocean moat
#

Yet i still need help with this issue

rough mountain
#

I just got an email from Stream elements. Says “You are invited to register to the StreamElements Payments portal. Please do so at your earliest convenience to avoid delays in payments you are due.”

#

Is this real?

wary halo
rough mountain
#

Ok.

#

Thanks @wary halo

wary halo
lament blade
#

ok thanks

fathom creek
#

Wonder if I can get some help now that it's a fresh new day
I'm wondering if the support can help with !quote commands
I set it so everyone can use it but !quote add/remove can only be invoked by me, the broadcaster
Seems viewers can only do !quote to randomly show quote, but nothing else

ocean moat
#

any luck guys

wary halo
safe flame
#

alguem sabe como q da pontos pra glr da live?

ocean moat
#

Okay sorry @wary halo I will wait my turn.

viscid pebbleBOT
#

@safe flame Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

lament blade
#

my overlays still wont show up, i have tried everything

#

could it be that i activated the thing that says to close the program if not running or sm like that?

#

ok i de-activated that and now they show up on stream but not on my screen

past vessel
#

guys i have a problem with my store widget,the alerts widget is working fine but the store stays forever on the screen and doesnt play the sounds that i create on the store page

rustic karma
#

Yeah this seems to be a wide bug, hopefully they fix it soon. Yesterday the problem was that I got the sound and then eventually the on screen alert.

modest sapphire
#

im trying to reconnect my custom bot in the activity feed in obs live, i enter all the credentials and it verifies but then does not show the custom bot choice in the drop down box...any ideas?

tender idol
#

i have had a custom over lay made on FIVERR ( on stream labs website ) and cant figure out how to import that overlay into streamlabs so i can add the alerts etc.. into it

hidden grail
#

I think this is more an OBS problem, but maybe someone can help me? It's stopped broadcasting my desktop audio and I don't know why.

tender idol
#

can anyone point me in the correct directin

fleet shuttle
#

Hello. I have been using streamelements for a year or so now. For the past couple of weeks now the commands won't work. Some worked every so often but now they won't work at all. I tried parting channel and rejoining channel. Also tried muting and unmuting. Moding and unmodding. The alerts work but the commands aren't working.

pallid gale
#

Does anyone know how to stream to twitch and record gameplay and CAM in full 1920 resolution? what i mean by that is i would love to stream and record full resolution on both sources at the same time

viscid pebbleBOT
#

@pallid gale Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

#

@hidden grail Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

past vessel
#

@viscid pebble i have a problem with my store widget,the alerts widget is working fine but the store stays forever on the screen and doesnt play the sounds that i create on the store page

wary halo
hidden grail
#

Thank you!

fleet shuttle
wary halo
wary halo
#

And are you using a custom bot name?

#

If so:

viscid pebbleBOT
#

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
fleet shuttle
modest sapphire
#

I’ve tried the above too but after I authorise the custom bot does not show in the drop down section

fleet shuttle
lament blade
#

i get that, now mad at staff or anything, just pissed that after 2 days of working on this nothing has worked

#

not*

tender idol
#

i dont see anything on the youtube page to help with my ? ive currently already have the screens im wanting... im just trying to import the screens into stream elements to add the alerts etc.. im NOT wanting to use a stream element overlay

wary halo
#

@past vessel @rustic karma @ocean moat did you try to reload the overlay?

#

and did it help or did it keep happening after that?

ocean moat
#

Yes. I restarted obs and also logged in and out of elements. I even made a new source in obs to see if that would help, yet still the same problem.

fleet shuttle
viscid pebbleBOT
wary halo
#

@lament blade are you going to talk normal now? or do i need to keep deleting your messages?

neon glade
#

Hi. I have a problem with Alert Store Redemptions.

It does not work correctly. The image does not disappear after the set time. TTS does not work and the alert sound is not heard. Could someone help me with this?

📎 Screenshot_1.png
lament blade
#

bruh, this is a streaming network wtf is the problem with cussing?

wary halo
wary halo
#

you can either talk normal here or leave

lament blade
#

well it would be nice if i got help with my problems at helpdesk

ocean moat
#

I sent in dm

wary halo
tender idol
neon glade
dusk sequoia
#

My alerts are not showing up on OBS, I have deleted the browser source and added a new one. All of my other sources on OBS are hidden the but my alerts will not show I even restarted my computer, anyone know whats going on?

viscid pebbleBOT
#

@dusk sequoia The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
ocean moat
#

5ef3a7b77221eae55178083e

wary halo
ocean moat
#

okay

dusk sequoia
#

Thank you @viscid pebble that worked

neon glade
wary halo
neon glade
past vessel
#

Heres mine

#

5b15406f8e21d552c2360c1e

neon glade
wary halo
wary halo
past vessel
#

still with the same problem,alerts doesnt play sound and stays forever in the screen

#

tx

outer trellis
#

I just uploaded some new alerts and when I go to the video tab they show for a half second then they disappear. I was wondering if someone could lead me in the right direction for a fix. thank you very much

neon glade
wary halo
#

the team is aware and looking in to it, that's why I needed the accound ID's 😉

neon glade
#

Oh. Ok

wary halo
neon glade
tender idol
wary halo
#

If it's an animated overlay use the video widget, if it's not then use the image widget

viscid pebbleBOT
valid goblet
#

RubenSaurus, are you able to state yes/no on whether custom commands can do branching or not? Or should I ask in #dev-chat (or somewhere else) ?

finite olive
#

Are alerts down?

wary halo
#

best to ask there yes, I don't even know what branching is for commands. But I know commands cannot trigger new commands

wary halo
finite olive
#

Taking about 3 minutes for alerts to appear and numerous streams reporting the same using Stream Elements

wary halo
#

We had a few issues last weekend, I'll grab a staff member to take a look

outer trellis
#

I am having issues with alerts not showing up that I just uploaded

wary halo
outer trellis
#

yes

lament blade
#

does streamelements have eventlist?

viscid pebbleBOT
#

@outer trellis The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
wary halo
lament blade
#

thanks

#

lol, its funny, you say its because yall are busy even though i asked a good 10 minutes ago and nobody was talking then, ha! i switched from streamlabs to here because i figured it would be easier and granted it is but your support is a joke.

wary halo
#

@outer trellis do not share your overlay URL's for security reasons

outer trellis
#

oops sorry

wary halo
#

just bad timing

fluid dust
#

Just dropping in with a quick question. I might be in the wrong server and should ask OBS, since it's plugin related. But I'm trying to integrate the "Sounds by Twitch" Plugin into StreamElements OBS Live, but it won't appear as a VOD-Source or is listed in the Audio-Source.

viscid pebbleBOT
#

@fluid dust Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

rustic karma
fluid dust
#

Thank's @wary halo - And keep up the great work

viscid pebbleBOT
rustic karma
#

Ah, the current problem is for a channel I'm modding. I have access to their streamelements but not their ID

brittle abyss
#

I also have a problem with no overlap, because my just disappear and I can't solve it. They don't even open on the streameleeds website to edit.

viscid pebbleBOT
#

@brittle abyss Our Dashboard and Overlay Editor are Chromium Optimized. We strongly recommend using Chrome. Opera GX and the new Microsoft Edge Chromium might work closest to Chrome as its also Chromium built. Firefox also works, but some things might look a bit different or not work. We do not recommend using Internet Explorer with our Dashboard as it does not support functions.
If the website doesn’t work on chrome, be sure none of your plugins is blocking our website or clear your cookies. You can try if the website works in an incognito tab.

lament blade
#

ok, been about 15 minutes. anyone able to help me get my chat box on my screen yet?

wary halo
lament blade
#

for me

wary halo
#

in OBS right?

lament blade
#

in streamelements obs yes

wary halo
#

click on the StreamELements menu in the top bar > Chat

#

you were talking about overlays, this is not an overlay this is a dock for OBS

lament blade
#

oh, well the chat already ahd i check on it, i mean i want my chat to be like in the top right corner on my screen while im streaming so i can read my chat while i stream because i dont have duo moniters

#

and i want it to be slightly see through so i can still game with it

vivid grove
#

i get random internal server error on sr, what the reason?

wary halo
#

well then that is a whole other problem now is it @lament blade 😛

viscid pebbleBOT
wary halo
#

try to be a bit more clear next time for faster help

lament blade
#

thanks

vivid grove
#

Ruben, do you have any solution for random "internal server error" when viewers try to sr

strong raptor
#

is there away i can ket the html from a website to add it into a overlay instead of a browser source

wary halo
#

no, i have no idea unfortunately. Maybe one of the other who do support, i'll ask around

steady linden
#

i need help on how to get the layout i created to show up on twitch when im trying to stream

viscid pebbleBOT
#

@steady linden To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

ornate crane
#

is there an update becuase of the bot? Because mine still won't talk if someones redeems something in the store

rustic karma
#

They're working on the store issues

ornate crane
#

alright thx

tender idol
#

im about to go insane lol.. ive got my 1st screen to show correctly.. and now for my Gaming Screen and BRB screen i cant get it to cover the whole gaming screen now

steady linden
#

how do i set the url

wary halo
brittle abyss
#

@viscid pebble I can't open my overlays either in chromium, or anonymous tab, or otherwise. The overlays were working normally and just disappeared. I'm live now and they don't show up. I already cleared the browser cache.

tender idol
#

okay so ive got every overlay setup the way i want but im still having issues with my game overlay.. i cant get it to stretch the whole screen ?

📎 unknown.png
rustic karma
#

That looks like the whole screen to me?

#

you see black when it's not filled

tender idol
#

the game overlay is what i mean

#

as in the follower/ donation etc..

ocean moat
#

Will they reach out to me??

rustic karma
#

It's best to get it to fit to the same width of canvas in the streamelements editor

#

Then you don't need to alter it in OBS

#

So if you're working in 1920*1080 then do that in streamelements too

simple zephyr
#

having troubles updating email address... any suggestions please?

fluid dust
#

Allas, according to OBS, the StreamElements Plugin changes many features and may conflict with the integration of the plugin "Soundtrack by Twitch" . At this point, OBS redirected me back to StreamElements. The electric boogaloo.

rustic karma
#

OBS is meant to update with it's own way of separating audio soon. So maybe you won't have to deal with the naff twitch thing

fluid dust
#

That would be nice @rustic karma - I have to admit that many features of Elements OBS are all nice and smooth-fitting for my dual-screen.

humble kelp
#

im having difficulty getting sounds to play from redemptions, is this a known issue atm>?

mint crane
#

anybody else has some frequent chat bot's custom name problems or it's just me?

#

almost everyday for a week now

nimble dune
mint crane
#

it just doesn't work or stops working during stream - no messeges are shown, no command responses. workaround fix is relogging in obs live but it's not how it's supposed to be

#

also i have a 2factor with sms code and it's annoying to do

nimble dune
#

🤔

viscid pebbleBOT
#

@mint crane If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
nimble dune
#

Oopss LULW

#

But there you have 🙂

viscid pebbleBOT
#

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
mint crane
#

It doesn't work. When the bot/name stops working the third option resets to "set custom bot name" and when i do that and login to my account nothing happens.

viscid pebbleBOT
#

@mint crane StreamElements menu, on top of OBS > Logout > Login

mint crane
#

"workaround fix is relogging in obs live but it's not how it's supposed to be
[22:08] jedenzet: also i have a 2factor with sms code and it's annoying to do"

#

i don't want to relog during stream, every stream

#

it worked fine till about a week ago

viscid pebbleBOT
#

@mint crane "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."

nimble dune
#

I'm editor for a streamer and i see there is se.merch but it stuck loading. Editors have access to the se.merch?

silk burrow
#

as messages are without anything in my browser both in the obs, is it a bug on my computer or the streamelements that is bugged?

abstract hemlock
#

@nimble dune afaik only owners can access se.merch dashboard, but give me the streamer username and i'll check that account 🙂

viscid pebbleBOT
tired shell
#

@abstract hemlock is it possible for you guys to do a full reset of my account and chat stats? 😄

abstract hemlock
#

@tired shell we can ask our dev team to delete your account, we need an email of the owner of the account with the following information:

Username:
Email:
Account ID:
JWT Token:
Reason for closure:
Error when using the closure form:

But the process is not automatic.

sturdy sluice
#

I am having an issue with Community Gift Variations not running when testing using the "rerun alert" command in the activity feed. Also the Subscriber message doesn't show when testing using "emulate community gift, and Custom as well". How can I know these alerts are going to work right? Testing the variation works with the "play button" next to the variation in settings.

nimble dune
abstract hemlock
#

@nimble dune that streamer doesn't have any item on SE.Merch (but its loading just fine)

nimble dune
#

Okay, idk. why i see se.merch option as editor but thanks @abstract hemlock

tired shell
#

@abstract hemlock Is it faster if you just reset my chat stats? I can reset the rest by my self. 😄

abstract hemlock
#

DM me the JWT token of the account and i see what i can do 🙂

nimble dune
#

Other thing, someone as full control access can view the my partnerships or se.sponsorship?

abstract hemlock
#

I believe so, but i'm not 100% sure tho 😅

nimble dune
#

Oh okay, thanks 😀

sturdy sluice
#

Is it normal for Community Gift Emulated Alerts to be missing The Subscriber message?

strong kernel
#

There is no subscriber message for community gifts.

sturdy sluice
#

Except when I hit the play button to emulate there is.

vivid grove
#

so um.. are servers a little bit busy? the bot responds after like 1 minute sometimes after command

sturdy sluice
#

so that's confusing

wind flume
#

How much longer till my sponsor money comes in?

#

I am in a bit of a rush cus of rent being due is all! ^.^

fading condor
#

how do i edit themes

#

it is not letting me do it

summer token
#

Is there a way to make the overlay editor dark mode?

golden zinc
#

How do i get my loyalties?

strong kernel
#

@summer token There is no dark mode for the overlay editor at this time, no.

golden zinc
#

Ive been having trouble trying to find the loyalties how do i activate the loyalty tab

viscid pebbleBOT
golden zinc
#

What do you mean?

#

5fb279fcf6e5723dbde2d339

#

There

#

When will this be done?

mild salmon
#

do you know if its possible to give extra tickets to a certain person when doing a giveaway?

strong kernel
#

@golden zinc This is the Twitch helpdesk, not the YouTube helpdesk. There is no Loyalty for YouTube.

mild salmon
#

on twitch ofc

signal breach
#

On streamelements can you enable alert boxes for Twitch, Facebook and Youtube to have them active all at the same time?

#

I'm restreaming on those platforms.

ripe sentinel
#

it says i only have 1 follower instead of 16 i just started using stream elements is that the problem

viscid pebbleBOT
ripe sentinel
#

thats what it says on streamelements but when i go to my twitch it says i have 16

lament blade
#

@ripe sentinel They will say it is a Counter... But it is Broken an it still say's I have 2 Follower's when I have 50 now

ripe sentinel
#

ok

strong kernel
#

No, that's not your total.

#

Look at the dropdown in the top right.

#

"Month."

#

It's what the system has seen you get this month.

ripe sentinel
#

oh ok thankyou

#

i was just concerend my follower counter would start at 1 and not 16

lament blade
#

How can I get it to say thank you for following auto

strong kernel
#

Chat alerts module in the Modules section of your account.

modest sapphire
#

hello there, im trying to reconnect my custom bot in the activity feed in obs live, i enter all the credentials and it verifies but then does not show the custom bot choice in the drop down box...any ideas? it used to be there and now its no

viscid pebbleBOT
#

@modest sapphire "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."

lament blade
#

@strong kernel Thank you

modest sapphire
#

@strong kernel do i need to removed the speach marks?

strong kernel
#

No. Put a space between the " and --

modest sapphire
#

@strong kernel you legend...thank you its all sorted 🙂

gray pilot
#

Excuse me,i have the moderator bot but when i put the commands it does nothing and if the commands are active,can someone help me?

bleak gale
#

Heyyo folks! Quick question: What variable/command would I set to enable the name of my current broadcast to be set into one of my overlays? Thanks!

twin zephyr
sharp topaz
lament blade
#

@sharp topaz What program are you useing

viscid pebbleBOT
#

@sharp topaz The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
sharp topaz
#

pog ty @viscid pebble

mellow lodge
#

Any answer about the Alert Store Redemptions Bug at TwitchTV? The Image does not disappear after the set time and alert sound is not heard.

ripe sentinel
#

I have 16 followers and on my follower goal count is says i have 1/50 how do i fix this

royal parrot
#

Hi guys, I could use some help. I recently made a new xmas overlay with new alert sounds etc. When I emulate the overlay in the editor, or preview it in the browser the alert sounds are heard but in obs.live there is no sound with my alerts. However, if I put on my original overlay in obs.live and test alerts, the alerts have audio so it's not an audio input/output issue and i'm so confsued

viscid pebbleBOT
#

@ripe sentinel To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

ripe sentinel
#

thank you

viral acorn
#

Can't get follower chat notifications to work since roughly the start of November.

Follower notifications show up fine in my Twitch Activity Feed, but Streamelements does not recognize them at all.

See:

📎 unknown.png
#

No new follow notifs after the 1st of nov.

strong kernel
ocean moat
#

I am still waiting on some help

lament blade
#

yes i need help too. is there someone?

viscid pebbleBOT
#

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

abstract hemlock
#

@mellow lodge there is no audio on redemptions? We will look into this.

wraith torrent
#

Sup Gamers! im still currently dealing w/ a problem where Follower notifications don't show up on streamelements ,but they work fine on the activity feed.

vivid grove
#

how to make elements type command after redeeming twitch points?

#

i got skip song for points on twitch store and i'd like elements to auto-skip song

#

after it

strong kernel
#

There's no connection with Twitch channel points at this time; it's not accessible via the API.

vivid grove
#

so it could just type !skip

strong kernel
#

Not through us.

vivid grove
#

through your page, literally

#

does elements read the reedemed item text? so maybe i can put alias

strong kernel
#

No.

#

We do not have any integration or interaction with Twitch channel points or their redemptions.

viral acorn
#

Thank you for the help, Nethyr.

placid orbit
#

Hello, I'm having trouble accessing my chat stats leaderboard

strong kernel
twin zephyr
royal parrot
#

@strong kernel I saw that, and i still had no sound. I didn't set a custom sound for bit alerts and thats the only sound i can hear from the christmas overlay, so i don't think there are any wrong audio settings. The weird thing is i can see in the audio meter that its going off but i just dont hear it? it's so weird

pure night
#

How do I share my screen so people can see what I'm playin?

viscid pebbleBOT
inland umbra
#

hello! i'm having a problem with the "reedmed item". is there someone avaible to help me?

pure night
#

Yeah is there anyone to help?

strong kernel
#

@inland umbra There are ongoing issues with redemptions that are being looked into. We cannot provide an ETA for a fix at this time.

pure night
#

Is there a way to share my screen on mobile?

inland umbra
#

oh, thank you. i just came here to relate this problem because a friend of mine is not suffering the same issue
so i thought that could be only with me

#

thank you!

strong kernel
#

@pure night That would be a question for #helpdesk-mobile, not here. And the answer is no. The app is for IRL streaming only at this time.

inland umbra
#

is there some place where you guys will share some news about this situation? i want to take a close look because my stream LOVES to send some TTS message through the store

strong kernel
#

Here, basically. Just keep an eye out.

wraith torrent
#

Nethyr is it possible to get my webhooks to be resubbed? im currently having problems where my follower notifications dont show up on stream elements

inland umbra
#

okay! thank you

pure night
#

Thanks I need to find another streaming thing now

strong kernel
wraith torrent
#

o shoot didnt know xd thanks!

lethal parrot
#

Hello there, new here and have a question 🙂
To use the "Link Protection", I see the "Exclude usergroup" has the following options: Subscribers, Regulards, VIP, No One.
Which option should I choose if I want to allow both subscribers and VIPs to be able to share links?

strong kernel
#

VIPs are higher ranked than subscribers.

#

Whatever role you choose, that role and higher is exempt.

lethal parrot
#

Thank you for the quick answer! So if I choose Subscribers, then that includes VIPs and higher ranks as well, right?

strong kernel
#

Yes.

lament blade
#

can someone please help!! i am trying to set up media request for my stream and when i click 'show on stream' it says it cannot dtect a widget

strong kernel
#

Did you add a media request widget to your overlay?

lament blade
#

i have the media share one, but i dont think thats the correct one

strong kernel
#

I don't see any overlays in your account.

hexed marsh
#

hey I have a question

viscid pebbleBOT
#

@hexed marsh Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

lament blade
#

oh shoot, thank you
how do i add it?

viscid pebbleBOT
lament blade
#

do ifrom there?

hexed marsh
#

i'm new to this so i'm sorry if this is a dumb question but for the overlays it has a preset for a face cam. I don't have a face cam and really don't want just a blank box there. is it possible to disable it?

strong kernel
lament blade
#

i figured it out :D thank you so much

#

hey guys so im trying to put a charity donation link with !charity but when i try it in the chat the bot replies with asterisks, does anyone know how to fix it?

strong kernel
viscid pebbleBOT
hexed marsh
#

Nethyr thank you 🙂

lament blade
#

oh wait does streamelements media request work with OBS?

#

how do i set the bot as mod?

strong kernel
strong kernel
lament blade
#

i added the overlay but it still says it doesnt detect it

viscid pebbleBOT
#

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

lament blade
#

thank you :d

#

thank u guys so much for the help i appreciate it!!!!!!!!!

#

hello, how do i remove the chat bot from my stream?

viscid pebbleBOT
woeful nimbus
#

Any answer about the Alert Store Redemptions Bug at TwitchTV? The Image does not disappear after the set time and alert sound is not heard.

inland cosmos
#

Hi all, I created a .gif that I wanted to use as a stream alert in after effects/photoshop and set the dimensions to 1920 x 400px. When I import that .gif into stream elements and emulate it, it will not 'run across the screen' as I'd like it to do. I did set the overlay resolution to 1080p just to be sure. Any ideas?

#

it only goes about the middle 2/3 of the screen...i'm guessing there's some kind of resolution mismatch somewhere, but I figured if the stream elements preview is 1920x1080 and my image is 1920xWhatever, it'll still utilize the entire preview window

lament blade
#

ty

#

thanks

viscid pebbleBOT
inland cosmos
lament blade
#

i got it on successfully!! how do my viewers access the ability to submit their requests

inland cosmos
#

you can see the 'tail' of the image I created. It starts about the same spot, just on the right. It's intended to wipe across the entire screen, left to right

past vessel
#

the problem with the redemption store is solved ?

woeful nimbus
silent bluff
#

Hi. I'm having trouble with chat bot. Whenever obslive is open it stops working. Is there anyway to fix this?

viscid pebbleBOT
#

@silent bluff If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
twilit lodge
#

Hi! Since yesterday I've been experiencing an issue with alerts from store redemptions. The alerts are not popping up, I've already tried deleting it from my overlay and applying it again but it didn't seem to work. The alerts simulations work while I'm editing the overlay, but it's not showing on OBS for some reason. Any tips?

EDIT: Now the store redemptions alerts are popping but it doesn't go away and the TTS doesn't seem to be working.

pine token
#

hello, i changed my twitch name, now no command is working and chat is not connecting in obs, any fix for this?

viscid pebbleBOT
#

@pine token If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
eager sigil
#

But it didnt work. My only problem is that the sub tab empty. But with Streamlabs leaderboards, the subs are showing.

lament blade
#

Hey! I help manage a stream and thus have permission to their dashboard. For some odd reason, the alerts are not being updated. Earlier today he got gifted subs, but on the activity feed it does not show that. Also, we tried disconnecting/connecting, unlinks and relinking. Nothing worked. He recently changed his twitch username and this is also when the problem started, so it is probably that. Need help, please.

strong kernel
#

@eager sigil You have not received any new subscribers since connecting. Once people start resubscribing, your leaderboard will fill out.

viscid pebbleBOT
#

@crystal fulcrum Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

river narwhal
#

how do i delete my streamelements

rapid hound
#

Hey! I manage a stream and thus have permission to their dashboard. For some odd reason, the alerts are not being updated. Earlier today he got gifted subs, but on the activity feed it does not show that. Also, we tried disconnecting/connecting, unlinks and relinking. Nothing worked. He recently changed his twitch username and this is also when the problem started, so it is probably that. Need help, please

lament blade
#

^ the channel I manage

viscid pebbleBOT
#

@rapid hound If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
hearty flower
#

Hey! I got sent 5k bits the other day in my stream. I went to the website to see when I get paid out and it said I had nothing. What’s up with that??

strong kernel
#

Bits are handled by Twitch. Not us.

astral comet
#

hey... trying to do a simple slideshow with slow fade between images... the transition seems very quick, doesn't seem to take into account the fade in/out times... any ideas?

true hound
#

someone know how change the channel points? i want know how many points twitch give for 10min and for the bonus he give to the spectador

clear wave
#

I am seeking assistance with this setup for an HD 60s capture card. I cannot seem to find information as to how to set up this capture card to an all-in-one PC, Xbox one, and a Sony camcorder that I'm using as a webcam to stream on Twitch . If this is the wrong section I apologize in advance and ask if somebody would direct me to the correct section to ask for assistance

drowsy scroll
#

Hey there, i'm looking to get the Game2Give charity working with streamelements, but they only show how to do it with streamlabs. They mention an integration section. I'd love to be able to have this charity come up on my stream as an alert

strong kernel
#

We do not have an integration with Game2Give at this time.

viscid pebbleBOT
#

@clear wave If you are having issues with Elgato hardware or software, we recommend reaching out to their support here: https://e.lga.to/help

astral comet
drowsy scroll
#

Ah, that's really sad. I was really looking to show off everyone's achievement

ocean drift
#

im in a new pc and imported all configs from my previous one, but somehow my notifications audio are too low on volume, but i didnt change anything. does anyone now what i could do to fix it??

true hound
astral comet
tacit tundra
#

My alert for store redemptions wont play any sound or text to speech.. it's just the alert image and it never comes off the screen again. Any idea what the issue is?

umbral mesa
#

[ebnf

maiden sail
#

Hello hey guys I’ve done the raid sponsorship 5 weeks ago I’m waiting for the payment did anyone have the same issue ?

thorn storm
#

hey can anyone help me out with media share I'm trying to set it up and idk how

robust fractal
#

So yesterday i stream with my new overlay that i got from stream elements and it didn't display the alerts that I had received during the stream. Im not really sure why tht is

copper hazel
#

Any solution to the streamelements store redemptions TTS/Sounds and the forever-in-screen attitude yet ?? I've been trying to solve this bug the whole day and nothing yet... Apparently it works on Microsoft Edge, but in the OBS it still doesn't work, and same happens in the Opera Browser (My main browser)

astral comet
twilit lodge
#

Hi! Since yesterday I've been experiencing an issue with alerts from store redemptions. The alerts are not popping up, I've already tried deleting it from my overlay and applying it again but it didn't seem to work. The alerts simulations work while I'm editing the overlay, but it's not showing on OBS for some reason. Any tips?

zealous island
#

Why does my commands not work on my channel please help ?

viscid pebbleBOT
#

@twilit lodge Right click on the BrowserSource > Properties > Scroll down a bit > Refresh cache of current page

zealous island
#

I don’t see that page when I click dashboard

zenith widget
#

What do you see then?>

zealous island
zenith widget
#

scroll down

zealous island
#

Oh thanks lol @zenith widget

#

I had to click a remind me later button

rigid plume
#

how do i set an overlay on to stream

viscid pebbleBOT
#

@rigid plume To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

waxen pasture
#

Hallo wollte mal nachfragen wie ich meine email verlinke bei streamelements habe die geändern jz wird garkeine mehr angezeigt bei streamelements

#

sorry wrong language xD

ionic kelp
#

#deutsch bitte.

waxen pasture
#

Hello want to ask how I link my email with streamelements i have changed my email at twitch but it didnt changed in streamelements

viscid pebbleBOT
lime remnant
#

Excuse me, what are the quote commands and can I edit quotes? :)

hasty slate
#

my chatstats dont work anymore and i havent changed name my name is BenCie_ on twitch

lime remnant
#

I can edit quotes that are already added?

zenith widget
#

There are 2 types of commands that are mod and above only for quotes

#

!quote add text here
!quote remove [number of quote]

#

there is no edit

zenith widget
hasty slate
#

thx

lime remnant
#

How can I remove all quotes without leaving blank quote spaces?

#

They didn't shuffle down as I removed a few

lament blade
#

Hi I am new. I am also new to Streamelements. I have a question about commands and making them. I see in other chats that have commands say !tom please chat in English please and their message in also deleted for a few minutes as in timeout. How do i make one similar to it.

ionic kelp
#

@MaxPanda#1337 They don't adjust to deletions. Redoing is it.

ionic kelp
lime remnant
#

Okay how would I go about having all of them reset?

ionic kelp
#

A very tedious removal using the command Keizar said.

lime remnant
#

Oh god, I already have like 7 removed between 1-21

#

This is crazy

spare gulch
#

guys, how to use -cd on commands?

viscid pebbleBOT
#

You can add, remove and make changes to custom commands in chat with !commands/!cmds flags:

!commands add (commandname) (commandresponse) - allows you **to add **a new custom command
!commands remove (commandname) - allows you to delete a custom command
!commands edit (commandname) (commandresponse) - allows you to edit an existing custom command
!commands show (commandname) - allows you to see the raw response of a command before variables are used
!commands options (commandname) -(flag) - allows you to change settings for an existing custom command

Valid flags for !cmds options include: -enable -disable -cd (number in seconds) -usercd (number in seconds) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

Syntax example: !cmds options twitter -usercd 60 -type reply -level 250

ashen sparrow
viscid pebbleBOT
#

@lament blade StreamElements menu, on top of OBS > Logout > Login

zenith widget
#

@ashen sparrow yes and its not possible

vapid sundial
#

Hey

#

My alerts are not working

#

Could I get some help?

#

They're jumping up on the Streamelements site, but not in obs

viscid pebbleBOT
#

@vapid sundial OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

Imgur
#

@vapid sundial The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
vapid sundial
#

I found the solution xD

#

It wasn't big enough

#

Yup potato right here

deep widget
#

can somebody help me?

#

my activity feed is not working

placid raptor
#

please elaborate @deep widget

deep widget
#

new followers dont show up in activity feed

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on twitch dashboard it shows

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also alert box dont work

#

because activity feed is freezed

placid raptor
#

we've received an unusually large amount of events from twitch, and that may cause delays and such discrepancies
however we'd expect it to show up eventually

deep widget
#

i dont think it will eventually

#

its freezed

round knot
#

Not sure if this is correct here but I am trying to put in a custom decapi Api for the Subcount because it isnt accurate(?) and I was wondering how I would do that without writing a complete custom widget. Cheers 🙂

obsidian tulip
#

Still no help with my problem .....

#

This is really frustrating everytime I post needing help it takes few days to even get a reply thats if anyone bothers to reply ....

#

My problem - no sound on item redemptions .... I’ve refresh the overlay still nothing .....

#

If you reply with a solution please @ me ....

placid raptor
#

There's no solution ATM

deep widget
#

thanks for the help

placid raptor
#

That section is being worked on

#

and it takes time @obsidian tulip

#

development were aware of some delays happening in the store redemption widget and are currently on it

obsidian tulip
#

I get it takes time @placid raptor I asked this yesturday if someone replied I would be typing here again today a bunch of problems go unanswered and support just deal with the most recent problems and forget the 50+ support posts before them

#

Wouldnt***

deep widget
#

I solved it

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I had deleted the bot of my channel

placid raptor
#

thanks for the feedback @obsidian tulip
i was referring to the development work, not your question
and we are people, we do the best we can to try and provide service for everybody

#

there are about 100k of you, and around...... 8 of us

#

try to be understanding as our goal here is always to answer your needs

deep widget
#

why everybody ignore me

placid raptor
#

what do you need my man @deep widget

deep widget
#

what do you need my man @deep widget
@placid raptor I can't delete the streamelements bot or activity feed will not work, am I right ?

round knot
#

Lmao at the messages being deleted

placid raptor
#

i don't understand the question @deep widget

deep widget
#

when I removed /mod from streamelements my activity feed stoped working

#

but I don't if if that's a coincidence

round knot
placid raptor
#

there's a widget i've been trying to find for u

#

one sec

round knot
#

Oh thank you 🙂

placid raptor
#

@deep widget the bot should be modded and in the channel, yes

deep widget
#

it's because I have another bot and sometimes when I add a command in the bot stream elements also add the same command

unreal idol
#

guys how can i figure the game capture to the overlay capture?

placid raptor
#

please explain @unreal idol
i don't understand what is the need for that @deep widget but it's up to you

unreal idol
#

i want to fit my game capture to the overlay

placid raptor
scenic dust
#

is it possible to add streamelements as a dis server bot? here it says its possible on the page 7 discord bot
and i cant do step 2 it doesnt show that option, help

ionic kelp
#

@Jsweety#7986 No. There is no discord integration.

ionic kelp
scenic dust
#

well ill say it if i can the bot or not soon 😄

ionic kelp
#

No plans.

drowsy sun
#

hi guys, is there a way to sing ing streamelements without twitch account? facebook and youtube can not connect. And i need to setup some overlay for someone

winged geode
#

Hi SE Staffs, Currently experiencing Streamelement bot going misssing. I had it custom named with my other so It might be a new thing. During the start of the stream It will be around but after awhile it is gone and unable to get back the bot. Do let me know how to resolve this issue. thanks ❤️

viscid pebbleBOT
#

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
warm vine
#

My !watchtime command just shows everyone has watched for 0 seconds

placid raptor
#

do you have loyalty enabled @warm vine ?

warm vine
#

@placid raptor ya

left axle
#

hi guys, i need help... who can help me?

placid raptor
#

ask what you need to @left axle we all can help

left axle
#

Thanks @placid raptor ...
I had like 6-7 € on Se.Pay
i withdraw this money
Now i don't have this money on paypal and there aren't money in SePay too

viscid pebbleBOT
twilit lodge
real cedar
#

Hello, I'm reposting in case it was lost earlier 🙂 I was wondering if someone could help me? Since yesterday, my feed doesn't seem to be synchronized with twitch anymore. The Streamelements' feed only seems to receive follower events, where my twitch feed receives everything. So except for the follows, alerts aren't working 😦 I've changed the name of my twitch channel yesterday, maybe it's related? Thanks for any help, I'm losing my mind ^^

lament blade
#

Hi when I watch a streamer and someone types a message in another language. Their message gets deleted and the response from the bot asks them to speak only in English. How do I make a command just like this so I can keep my chat from saying things I don't want. The command most people use is !English Only in chat.

left axle
#

@viscid pebble Done, i send email 🙂

jaunty stream
lament blade
#

@jaunty stream I believe mods do !English only and deleted the message with timeout.

dapper yew
#

im stuck 🥺

polar flame
#

SO I want to run MTGbot on my channel do I need to deactivate another bot to do this?

humble kelp
#

I'm having issues getting store redemptions to play sounds since yesterday, is this a known issue?

jaunty stream
jaunty stream
# dapper yew

you should not post your private phone number in here...

dapper yew
#

sorry

lament blade
#

@jaunty stream ok thanks and I think the bot does it. Sorry I said it wrong because I do see a bot name after the command.

tacit tundra
#

My alert for store redemptions wont play any sound or text to speech.. it's just the alert image and it never comes off the screen again. Any idea what the issue is?

civic canopy
#

Ive changed my old name "CrispittyLIVE" into "Crispitty_" can I have that updated on streamelements so my chat stats can appear :))? Thank you

humble kelp
tacit tundra
#

@humble kelp thought it was only me xD .. i've checked other streamers that use streamelements but everything was fine for them.. I'm struggling to find what the problem is

humble kelp
#

ive had it since yesterday, dont seem to be getting a reply here sadly

placid raptor
#

we had an issue with it yeterday, it was still being worked on today

humble kelp
#

perfect thanks for your reply 🙂

jaunty stream
placid raptor
#

You can try refreshing cache for the overlay browser source in OBS, reload the overlays in your activity feed
even logging out via this URL and trying to create the item again -

real cedar
#

are there any known issues with SE when you change your twitch channel name?

lament blade
#

@jaunty stream No I am new to streaming and commands. I do watch other streamers everyday. I see the commands they use and want to use some of them as well.

jaunty stream
past vessel
#

the problem with the store redemption is solved ?

strong anvil
#

Hi everyone, can I ask you, how do you change the description of a contest for streamelements?
because it tells me to write "!punta" instead of "! bet"

lament blade
#

@jaunty stream Thank you

vernal sorrel
#

Hi everyone! idk if its just me but can anyone else get onto their dashboard? when i click “dashboard “ i get redirected back to the same page.

📎 image0.png
dry hare
#

force close your browser and try again?

warped frigate
#

Is there a way to have more than 10 options for a contest ?

vernal sorrel
viscid pebbleBOT
scenic dust
#

id rlly appreciate it

tender trellis
ruby umbra
#

Hey everyone. SE Chatbot keeps dropping in and out of my channel, it'll be active for about 30 seconds, and then commands/notifications/timers won't work at all. I've tried removing/joining my channel a few times, as well as disconnecting and relinking the bot. Both to no avail. Out of ideas.

viscid pebbleBOT
#

@ruby umbra If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
ruby umbra
#

Beauty, that worked. Thank you.

scenic dust
#

...

#

@ruby umbra do u know how to fix my problem?

ruby umbra
#

no idea.

ionic kelp
#

@scenic dust You didn't hit save.

scenic dust
#

i hit it and then when i previewed still didnt work, not on the video, afterwards

#

showed blank

#

😢

ionic kelp
#

Not on that one. Besides there was no notification on the bottom right saying that it's saving.

scenic dust
#

okkkkk but i saved it after the video and then previewed

#

want me to make a video of that?

#

want to become my streamelements editor so u can try it?

ionic kelp
#

Gimme this and I'll have someone take a look

viscid pebbleBOT
scenic dust
ionic kelp
#

No. What the bot said.

scenic dust
#

wait a minute. i tried this on my streamelements site and didnt work, but when i tried the same thing on a streamelements that i manage it works lol

#

well heres my id

#

5e0e736cda878e2d2dc12231

lament blade
#

How do I get it to thank people for a follow

old stump
#

Dear, I have problem. Cant connect bot intro my chanel. Where is Active the chat bot menu??

atomic depot
#

I have a doubt, with commands like roulette, slot and others when the command is in cooldown, is there any way that the bot will warn the person if he puts it back?

viscid pebbleBOT
nimble dune
#

Bot->Modules->Chat alerts

fickle harbor
#

I need help

viscid pebbleBOT
#

@fickle harbor Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

fickle harbor
#

I don't need more, but i'm speak be yours. Google chrome have bugs

atomic depot
scenic dust
dry hare
#

What resolution is your overlay and what resolution is the browser?

lament blade
#

Hi everyone, i'm streaming just with my phone. How can i use my overlays and stream Pubg?

ionic kelp
scenic dust
dry hare
#

What resolution is your screen?

#

Should be the same

#

Does it show in obs correctly?

scenic dust
#

in streamlabs it shows correctly yes

#

just trying to find out why it doesnt show on the preview

dry hare
#

Dunno

scenic dust
#

my pc resolution is 1920

dry hare
#

What browser are you using?

scenic dust
#

chrome

#

like

dry hare
#

Idk

scenic dust
#

i can scroll on that page

#

why is weird

#

and if i press f11 it shows the same

dry hare
#

Idk