viscid pebbleBOT
@terse dune "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."
rancid anchor
@viscid pebble I tried that and it still is not working. I have also logged out and relogged in.
viscid pebbleBOT
@rancid anchor StreamElements menu, on top of OBS > Logout > Login
crude beacon
My tips via stream elements have apparently come through as "goods" which caused a hold. I'm engaged with PayPal support to see what I can do on that end but has anyone run into that too?
dawn maple
hi on leaderboard , my current and all time points are the same , idk how to fix
have Streamelements since a few days / a week
lament blade
How to do inlink my discord server with my twitch
grim pecan
Is there anyway to make StreamElements to show Autohost alerts?
Only get +1 viewer alerts
quasi stratus
I am having a problem with the streamelements leaderboards extension it's not working correctly on my channel. For exemple under the chat stats, it's showing no data even tho peoples were talking.
viscid pebbleBOT
@quasi stratus Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
@grim pecan "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."
abstract hemlock
@quasi stratus Everything should be fixed now
grim pecan
@grim pecan "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see
X channel has hosted youwith no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."
@viscid pebble Is it possible someday in the future you guys will add an option to show this?
quasi stratus
@abstract hemlock Thank you! Keep up the good work.
lament blade
how do i remove streamelements from my twitch completely?
surreal cape
Quick question.... How do I give viewers points for the chat roulette?
viscid pebbleBOT
@lament blade Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
lament blade
thank you!
tepid bolt
how do contest work? also on contests what are people wagering?
inland oyster
Hello
azure flame
@azure flame I just create a new contest on my end and is working correctly
@abstract hemlock sorry it took this long, didn't have a chance to run a contest until now. I did remove the widget, added new one, issue still persists
inland oyster
How can I ser up my paypal on twitch
grim pecan
StreamElements not sending the alert when i start streaming? Is there any command to do that
Or it does but it takes like 10 minutes
inland oyster
Ok I'll figure it out wow
wary halo
How can I ser up my paypal on twitch
@inland oyster https://streamelements.com/dashboard/tipping-settings
are you always this patient in life? 😛
viscid pebbleBOT
@fresh rampart Read and follow our server rules:
Make sure to read the #rules in any server you join.
tepid bolt
If I am streaming, how do I activate a contest
fresh rampart
Ok pal cheers lesson learned
wary halo
If I am streaming, how do I activate a contest
@tepid bolt https://streamelements.com/dashboard/contests
Or it does but it takes like 10 minutes
@grim pecan that sometimes happens, it's usually a lot faster but there is not a way to trigger it yourself
It has to do with StreamElements getting a signal from Twitch
fresh rampart
How do I add emojis on my twitch channel
wary halo
by getting affiliate
tepid bolt
I know how to set one up. What I don't know is how they work. Like do I get out of the game while I am streaming, create a contest and then come back? Or what are my options
azure flame
speaking of contests, why when creating one with 2mins duration, widget starts with 2:40 instead. I've tried to readd the widget but the issue persists
fresh rampart
@wary halo I'm struggling with that due apparently to views or something need to get an average of 3 or something which I don't get ?
wary halo
then you need to stream more, promote on social media and make better content
jade remnant
note social media
dont be one of those people begging for followers in discord servers and link dumping your twitch channel.
that will never help you
whole plinth
tried searching but I am getting a lot of different answers.. using OBS what is the correct way to change my SE bot name?
fossil yoke
Hello I am having issues with my stream elements if anyone can help; my browser link is completely zoomed in not sure if there is a way to reset it completely back to the original; i tried getting a new link and inserting it into my stream elements and it didnt help
I can share my screen if an admin is in and knows how to correct it i would really appreciate it ❤️
lament blade
hello
Hi, how do I copy my AlertBox settings from my YouTube account and add them to my Twitch account?
crimson venture
So I’m trying to link my Facebook onto my twitch account from stream elements so I can use same overlays but with the different metrics for Facebook, but I accidentally created a separate account for my Facebook page. I tried deleting the account and it didn’t work,
spiral jetty
Does SE have a built in counter for the bot?
pallid finch
Hey guys, quick question but are the stream elements songs copyrighted or can I use them on my stream?
celest oasis
@whole plinth download OBS.live it'll give you the addon in your obs and from there in the activity feed you hit the hamburger menu and you can change the bots name
viscid pebbleBOT
@fossil yoke The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
whole plinth
@celest oasis I will do that now. I saw in earlier posts that I may need a secondary twitch acct in order to rename the bot.. is that still the case?
pale urchin
I'm using OBS Live and my custom bot use to show up in my chat but since I got affiliate now it don't show up I try to sign the bot in but everytime I do it says I am signing in from a different location/source it gives me a code to put in and when I do and authorize the bot nothing happens
viscid pebbleBOT
@pale urchin StreamElements menu, on top of OBS > Logout > Login
abstract hemlock
If that doesn't fix it
viscid pebbleBOT
@pale urchin "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."
celest oasis
Yes or you can use your own Twitch account as the bot name @whole plinth
whole plinth
@celest oasis all set up, now. Thank you so much for the help! 🙂
fossil yoke
Hello I am having issues with my stream elements if anyone can help; my browser link is completely zoomed in not sure if there is a way to reset it completely back to the original; i tried getting a new link and inserting it into my stream elements and it didnt help
I can share my screen if an admin is in and knows how to correct it i would really appreciate it ❤️ going to try to reinstall steam elements; was wondering if they had a customer service email where they can reset my account without deleting my links if i cant correct it
pale urchin
@SE.Support yeah that whole list of stuff I have no clue what that is and I tried following it and none of it worked
viscid pebbleBOT
@fossil yoke Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org
fossil yoke
viscid pebbleBOT
@fossil yoke The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
fossil yoke
heres the way its supposed to work; link is still functioning not sure what is going on with stream elements but only showing part of my black screen (not as big anymore) and I cant zoom out on the link overlay
nimble geyser
I have a question for twitch affiliate for the 500mjn stream for 30 days count for days also before I hit 50 followers or no bc I just hit 50 followers yesterday
fossil yoke
set at 1920x1080
viscid pebbleBOT
@fossil yoke We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
@fossil yoke The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
fossil yoke
I only use stream elements; I was just showing that the link works in steam labs I havent used steam labs in forever and really dont want to ):
viscid pebbleBOT
@fossil yoke OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png
fossil yoke
ahh still didn't work
I was thinking of reinstalling but I feel like it would go back to the same settings once I logged into my twitch account is there a way to reset it
like to default settings
abstract hemlock
You can delete the browser source and add it again
check if the overlay looks good on your browser
fossil yoke
I tried that unfortunately
elder escarp
i am having issues with my alerts. They don't appear as I had created them. The chosen images aren't there and the text I wrote up isn't there either.
It jus shows the default for some reason. If anyone can help I would really appreciate it 
weak delta
@elder escarp check the variations and update those too.
At the bottom of the alert you're editing is an option to view your variations. Either disable them or edit them to match.
elder escarp
okay I am gonna do that and see what happens. I will get back to you
Did a little bit of tidying up and it still hasn't changed
I am using gifs if that helps
@weak delta is there anything else I can try?
It still shows the default. Something is very wrong
It is only my sub alerts that don't work
everything else is fine
weak delta
How many variations do you have?
viscid pebbleBOT
@stark kayak Read and follow our server rules:
Make sure to read the #rules in any server you join.
weak delta
And you updated the GIF in all 6 and saved the overlay?
elder escarp
all 6 have different gifs
weak delta
If you want one GIF for your subscriber alert, make all 6 the same.
What's happening is when you're emulating, is you're emulating for example (this is one variation you might have) a subscriber who just subscribed for 2 months so... that variation is playing.
If you want them to all be the same, they all need to match.
elder escarp
I want them to be different
elder escarp
One moment while I get a screenshot of them
weak delta
If you're seeing the default assets when you emulate then there is one in there that still has the default assets configured and that's what's popping up when you emulate.
You can show those here @elder escarp and based on your screenshot, I have a theory. Let me see your layers.
elder escarp
elder escarp
okay
weak delta
I am thinking perhaps you've two alertboxes.
elder escarp
I have another. It was imported
weak delta
Well, you need to disable the specific alerts in the second one then.
Or delete it.
You have two alert boxes active with two different configurations.
But as long as they're both active and showing then when you emulate, it'll play from both.
elder escarp
I deleted the imported one
weak delta
Just now? Try and emulate now.
weak delta
You are working out of the alertbox now that has all your custom GIF, correct?
Let see all of your layers, please.
elder escarp
gotcha
low canopy
Is there a way to copy overlay elements from one overlay to another?
elder escarp
weak delta
There is a button at the top of the layers, you can see it in the above screenshot, two boxes on top of one another @low canopy
Click that button.
OK now @elder escarp I want you to go within alertbox 1 and verify it's the alertbox with all of your custom GIFs.
And all the variations you expect to be seeing.
low canopy
Oh okay! Thanks
elder escarp
In this alertbox it has all the custom gifs in them
weak delta
And when you emulate an alert, it uses a default asset still?
elder escarp
Only for my sub alerts. Everything else checks out
weak delta
Either the base settings, or one of the variations has a default asset and it's overriding. I'd have to see every single variation to verify.
Your BASE subscriber alert is also configured with the GIF that you intend to be using?
urban tinsel
Uh, I dunno if this is the proper channel, but in an event listener for a custom widget the currency details for an object obj.detail.currency.code is always set as USD, even when the data is EUR for example in the tip list. Any idea why it doesn't fetch the correct data?
untold cypress
hey, how can i set a 30sec maximum paid request but accept videos longer than that? for example i get this error when requesting any 30 seconds of a normal 3min song from youtube
weak delta
@urban tinsel #dev-chat might be able to assist you better with that if it's dealing with any custom code/widgets.
elder escarp
@weak delta I didn't think of that. What should I do?
violet mural
Streamelements commands not working, anyone know how to fix it?
elder escarp
@weak delta
weak delta
There it is.
Uncheck enable custom css
Make sure it is unchecked in every variation.
Unless you're intending to be using it which if so, that's a much larger issue but based on your settings, I don't think you are.
violet mural
Streamelements commands not working, anyone know how to fix it?
viscid pebbleBOT
@violet mural StreamElements menu, on top of OBS > Logout > Login
elder escarp
@weak delta Problem solved. Custom css was on so I turned it off
weak delta
elder escarp
weak delta
obsidian drum
why is my channel chat stat is not found? please help. Thank you
abstract hemlock
Did you change your twitch username recently?
fast notch
someone donated to me but their donation did not show up, how do i fix it?
viscid pebbleBOT
@fast notch if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
obsidian drum
Did you change your twitch username recently?
@abstract hemlock yes, like 1 week a go
viscid pebbleBOT
@obsidian drum If you changed your name on Twitch, please follow these steps:
dim drum
I need help with overlays on streamelements.. I can get 1 video to work as a browser source on slobs, but I can’t get a “slideshow” one to run anymore. Only single videos.
abstract hemlock
@dim drum That's a know issue our dev team is working on it
dim drum
Ah
Ok thought it was special
Thanks
Is there an option for videos bigger than 30mb?
obsidian drum
@obsidian drum If you changed your name on Twitch, please follow these steps:
- Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
- On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
- Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
@viscid pebble done, here's the old name is andretarigan , the new one is k3nobit
abstract hemlock
fixed
dry cloud
- Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
- On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
- Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
@viscid pebble Having the same issue with Chat stats error 404-
Old name is Saltyreddits
New name is SaltyTheAlien
abstract hemlock
fixed
dry cloud
Y'all are amazing, Thank you!
queen trout
question, if i have a user who changed their username how to i transfer their channel currency to the new account?
torpid bluff
is there a bot variable to display current VIP/s of a twitch channel?
" VIP Challenge: {VIP HOLDER} holds the title. Another viewer challenges the VIP. Rules and limitations are outlined before the 1v1 by host. Do you dare to challenge the throne? "
This is what the channel owner wants. or would it be better to make a separate variable to hold a custom title and use that?
Thank you in advance.
viscid pebbleBOT
@prime wind Read and follow our server rules:
Make sure to read the #rules in any server you join.
pastel saffron
Hi I have a problem like streamelemets the first 10 minutes its OK after too macth very lang .. Will I have the problem?
dry hare
@pastel saffron I’m not sure I understand your issue. What is your primary language?
pastel saffron
@dry hare greek.. Start stremeng obs streamelemets 10 minutes.. After 10 minutes i have problem,, to mach lang
@dry hare first 10 minutes its OK after i have problem to mach lang.
viscid pebbleBOT
@pastel saffron Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
clear rampart
I have a queston
How do I assign supermod for people to change my title
In twitch
dry hare
Twitch mods can do that iirc
dry hare
If you need a supermod for the bot, check their permissions under your account settings in the streamelements website by clicking on your profile picture > settings
You could also just change the permissions of the command
clear rampart
K
frank slate
Hi I've changed my name on Twitch and now my Streamelements isn't working, I've logged out, back in, parted my bot from my channel then readded. Is there something I'm missing?
dry hare
Old name/new name @frank slate
frank slate
Old name was thechrispurchase and new name is thatchrispg
dry hare
And you have logged out of obs and back in with new name?
viscid pebbleBOT
@frank slate StreamElements menu, on top of OBS > Logout > Login
frank slate
yes I have, it's SLOBS I use
frank slate
I found OBs intimidating and went for the fisher price version, I'll move over at some point
it doesn't show any alerts on screen
It was glitchy last night then today stopped working entirely
viscid pebbleBOT
@frank slate We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
lament blade
Yo
dry hare
lament blade
Was wondering if I could get some help with something
frank slate
Oh is that it?
viscid pebbleBOT
@lament blade Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.
lament blade
is there an option to Loop webm files on streamelements?
dry hare
@frank slate yea. Their software is pretty 😛
@lament blade yes. Check your widget properties
frank slate
Wow
dry hare
@frank slate OBS improved their source icons so everything isn't just text. They now have icons for sources to show you what you're adding. It's not intimidating at all
viscid pebbleBOT
@frank slate New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
dry hare
There's some helpful videos for you if you'd like
SLOBS is partially written in electron, which is actually worse for system performance than OG OBS
lament blade
@dry hare does that work on alerts aswell? 😮
lament blade
!
dry hare
it will run as long as the alert duration is set for, so if you have a 10 second video, you need to set the alert duration. if you want to loop the video, you'll need to do it prior to uploading
just double-checked
crimson bramble
Hi i'm trying to get streamelements to work in my chat, I am logged in and have it modded but no commands work?
any ideas
viscid pebbleBOT
@crimson bramble Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
frank slate
thanks @dry hare I just installed OBS and it's still not working
dry hare
@frank slate wdym?
viscid pebbleBOT
@frank slate OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png
dry hare
try that ^^^ @frank slate
crimson bramble
thank you!
frank slate
Oh no as in streamelements still isnt showing up
dry hare
wdym?
viscid pebbleBOT
@frank slate To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
dry hare
you did that?
frank slate
Ok i have now done that and it appears to be working but it's cleared my camera, that bit I can fix though
thanks for that
Ah actually now it doesn't show emotes
dry hare
camera is easy. Make sure it's above the overlay in the source list.
wdym it doesn't show emotes?
like you have the kappagen widget added and it's not displaying emotes?
dry hare
idk what fappagen is
is that just masturbation emotes?
😉
make sure kappagen widget is in your overlay, and test it by going to your chat and just typing !kappagen
it should do it
assuming the widget is in the overlay
frank slate
Yeah it is in the overlay, I've added some custom stuff to it but it's not showing up
it'll do the emotesplosions but not the channel's customs
dry hare
they're channel emotes?
frank slate
yeah
dry hare
They may take a little time to "sync" if you will
frank slate
Ah ok no worries then
dry hare
👍
tardy nimbus
hello i have a question about loyalty points
i could create a item to use in my stream, but when its buy it this not showing in the screen
i have to use some layer?
nimble dune
You mean !subs command?
nimble dune
Choose from command template
grim pecan
Is there anyway streamelements bot can alert me on chat when someone autohosts me?
Since the alerts don't show
nimble dune
Bot->modules->Chat alerts
ionic kelp
If the alerts don't happen no.
sharp night
you know how people have it where it says !sub to sub up? thats the command i need the !sub not !subs i meant
topaz umbra
hey guys any update on if the rotator is working yet?
nimble dune
Then you need create a command !sub and in respond add something and your link https://www.twitch.tv/subs/username (replace username with your twitch username). @sharp night
odd cedar
boys i need help chatstats stopped working on my friends twitch acc after name change what do i do
viscid pebbleBOT
@odd cedar If you changed your name on Twitch, please follow these steps:
sharp night
@nimble dune thank u this migh've helped
uneven hemlock
anybody know how to add advanced scene switcher on obs
viscid pebbleBOT
@uneven hemlock Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
odd cedar
old username DiamondsShine new name Diamondx
topaz umbra
Is the rotator widget working yet?
odd cedar
will staff tell me once they update the channel so chatstats will work
zenith widget
@topaz umbra you can add a blank image before the video
topaz umbra
ive done that but it still doesnt work
like it works in the streamelements browser but when i copy the url nothing happens even when i preview it
topaz umbra
is it bugged because the recent release of the merch rotator maybe
odd cedar
thank you so much @zenith widget
yo boys isnt there an command to swap all messages and points to one single account
using stream elements also like followage and watchtime
late pagoda
I don't know why I can't change slot machine win rate
it does slide up and down but doesn't save... =[
anybody knows how to apply new value to save properly?
frosty dragon
I've just added a follower goal and it doesnt actually display my proper follower count any idea how to change that?
placid raptor
@late pagoda to try F5 after you change something. are you using chrome?
late pagoda
Currently I'm using opera which is based on chromium and I thought same thing may be it's just web-browser issue so I tried on chrome but still no luck.
crimson sandal
Hi - My Sub Goal, Follower Goal, Donation Goal overlays all just add on... they don't reduce when the actual numbers drop. I don't see any way to reset the count? Also, creating a new goal overlay just duplicates the same numbers....
zenith widget
@odd cedar !rename oldusername but this is if someone renamed their account only. If its not what you were looking for, then elaborate on what you mean
viscid pebbleBOT
@late pagoda Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
@frosty dragon To reset goals:
Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.
@crimson sandal To reset goals:
Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.
storm flume
Hey, guys.. so everytime I try launching the streamelements overlay editor IN the OBS application, it just says uh oh invalid authorization token 😦
viscid pebbleBOT
@storm flume StreamElements menu, on top of OBS > Logout > Login
old dagger
Is there any possibility to sync the sub-points with your overlay e.g. for goals? At the moment it doesn`t sync automaticly, so you have to check your subs/sub-points everyday to sync it by yourself on the dashboard. Is an Auto-Sync possible or not? Will it come in (near) Future?
sly sleet
Hello, my StreamElements overlay>alert widget doesn't produce sound on the VOD/stream (I do hear it on my monitor), how can I make it work?
storm flume
@viscid pebble thank you, Angel :3
viscid pebbleBOT
@old dagger To reset goals:
Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.
@sly sleet If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
lament blade
Hello! I need some help. I'm currently using a widget from Alpha gaming/Harris Heller/Sam Woodhall, for a client, and the text animations are not showing in my client's OBS browser source. They are working on the SE site, my OBS, and his browser, but not in his application of OBS.live...any reason for this? We've tried hardware acceleration, remaking the entire overlay, and changing settings in the source in OBS, but still nothing. Any guidance would be helpful.
viscid pebbleBOT
@lament blade OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png
@lament blade The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
zenith widget
one of the two should help
lament blade
The hardware acceleration didn't work, but I'll have him make the source 1920x1080 and see how that goes. Thanks for the response.
sly sleet
This is less of a technical question so I'm not sure this is the right place, but what's the recommended audio values while streaming ? Should the mic always be in the green zone and how much lower in db should the bg/music be to still have my voice hearable ? (I'm doing trial&error at the moment but it's a little inconsistent)
zenith widget
mic should never hit yellow..at least thats my understanding
desktop audio should be the same
but also should not overpower the microphone volume
sly sleet
I always thought that having it hitting yellow/red didn't matter because users can always lower the volume on Twitch
while the only thing that mattered would be the ratio with the background music
zenith widget
It actually matters - you've seen bass bosted videos right?
well think of it as that, when it hits red
lament blade
When it hits the red, it's called clipping. The same sound you hear when people scream in vines. When the speaker blows out. You don't want that.
agile plank
Does anyone know where to find the sub train widget?
lament blade
Right there ^^^
agile plank
@lament blade thanks!
sly sleet
Oh I see thanks that's definitely gonna help me fix things up! Also another question, I bought a mic and I wondered if it should be at 100 in the windows property, then lowered on OBS/any platforms receiving the input, or does that not matter when it comes to quality loss?
lament blade
You got it. The others are in Sam Woodhall's discord.
zenith widget
oh you provided Sam's widget?
oops, oh well
Also there is a default sub train widget as well @lament blade @agile plank
lament blade
That's just the one I use.
burnt rover
I seem to have lost the dock that was called 'Stream Information' that let me change stream title, game, tags etc inside OBS, how do I get i back?
viscid pebbleBOT
@burnt rover If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
hushed loom
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
burnt rover
Thanks a lot
lament blade
Un francais qui s'y connais un minimum sur obs J'ai besoin d'aide svp sa dureras pas plus de 2 min
viscid pebbleBOT
@lament blade Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech
thick ibex
Hey guys, On the stream elements chat bot (sorry if this is in the wrong chat) is there any commands we can set up for a queue so we can know what users wants to play and how to manage the queue and clear the queue etc? Thanks
zenith widget
You can use this: https://thefyrewire.com/docs/api/twitch/queue/#required-parameters
static prism
Hey guys, what's the situation with chaning the chatbot name nowadays? I found old topics on google, like use Ground Control app for chaning the chatbot name, did everything what the video or reddit post said (setting up an overlay, setting up a donation panel on twitch, etc.), and I still dont have the option to change my bot name on the Ground Control app. Now I found out that Obs.live has a function like this, but I'd like to stick with the regular OBS. So, the Ground Control still works and I got it wrong somehow, or I have to use OBS.live to change my chatbot's name?
viscid pebbleBOT
@static prism Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.
static prism
My username is soulsmatex
silent perch
My stream elements will only will sometimes in stream, i do not know why. It will work for 2 weeks and then just stop working for a while, right now is one of those moments where it isnt working
Will only work*
zenith widget
I assume UnknownRas is your username?
zenith widget
Do these steps in the order I tell you:
/unban streamelements into your chat/mod streamelements into your chat
silent perch
It says stream elements is not currently banned, and stream elements is already a moderator
late pagoda
hmm.. I believe my issue hasn't solve yet.. D=
zenith widget
@silent perch did you rename your channel as well?
silent perch
My twitch channel name is Jesusras
silent perch
Yes a few weeks ago
viscid pebbleBOT
@silent perch Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
zenith widget
@late pagoda ok i see its not even saving
i'll test it in my account and report it to the devs if its bugged
late pagoda
thank you!
zenith widget
ok apparently the slider will not save if its under 20%
not sure if its intentional
modest sky
Hi team
lament blade
hey I Want to add a Alert For Bits Is Their a way to make ones for seperat Bits Like 100, 500 1000 10000 ect?
modest sky
Ive downloaded Obs.live and set the custom bot name to my name. but now i type any command and bot doesnt respond. please advise
zenith widget
@lament blade variations
modest sky
anyone help?
viscid pebbleBOT
@modest sky If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
modest sky
tyvm . Do I have to shift all the commands to the bot streamelements or will they work as usual?
zenith widget
Uumm
if you mean commands from another place
then yes, you will have to make them again in our system
modest sky
i was referring to the commands i already set up under my name
zenith widget
they should work
misty cliff
My chatstats doesnt work, what should I do?
static prism
@static prism Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.
@viscid pebble is that mean i should contact someone here, or sharing my username here in the helpdesk is enough? (my username is ' soulsmatex ' on twitch)
tulip pelican
How can you do your tipping to be Cashapp not paypal?
ionic kelp
@tulip pelican you can't.
tulip pelican
ok thx @ionic kelp
sharp wigeon
hello can someone help me? how do i add the "show on stream on music request" on my overlays?
modest sky
@zenith widget tyvm
Also please let me know why are the emotes not showing in a custom command i made
zenith widget
is the bot a sub?
modest sky
no
zenith widget
@sharp wigeon My overlays -> edit -> (+) button -> media in the search bar -> save overlay -> show on stream button
@modest sky then thats why - the custom name and our bot needs to be a sub to the emote owner channel
modest sky
everymonth or 1 time?
this is strange though. for the emotes to work we need to pay for recurring subscription
misty cliff
My chatstats doesnt work, what should I do? Because I would like to use the streamelements leaderboard as an extension on Twitch and have Chatstats there too.
modest sky
ok ty for the all the information. This is discouraging though and I might have to change to other provider for the features
viscid pebbleBOT
@misty cliff If you changed your name on Twitch, please follow these steps:
sly tinsel
Hi, so i've noticed when streaming that my alert sounds are really quiet even though I have it as the max volume on streamelements overlays. I was wondering if there's a setting I could change to make it louder? or if its just the original mp3 file. Thank you!
placid raptor
@sly tinsel 
did you change volume in the widget and hear no change?
was the file originally recorded with the desired volume?
low canopy
I'm trying to get the "Trick Or Treat" Widgets in my overlay, but I can't find them. Have they been discontinued?
sly tinsel
@placid raptor ayooo groove! Whats good? And yes I did Max volume woth original file and then Max for the alert overlay however apparently according to viewers its still quiet
I'm thinking it could be a setting to do within obs
misty cliff
Old name: Ssamv05
New name: iafSaga
It was about three moths ago I changed it.
placid raptor
mmmm @sly tinsel remind me your accountid
we got an example clip?
viscid pebbleBOT
@sly tinsel Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
lament blade
so i was offered a sponsership when i went on the streamelements page to update my commands
sly tinsel
5f30c8aa1796bce774b301ae and ill get an example clip for ya
lament blade
elements sorry
placid raptor
what's the question though @lament blade
lament blade
sharp wigeon
@sharp wigeon My overlays -> edit -> (+) button -> media in the search bar -> save overlay -> show on stream button
@zenith widget thanks mate
low canopy
I'm trying to get the "Trick Or Treat" Widgets in my overlay, but I can't find them. Have they been discontinued?
Nevermind, I figured it out
sly tinsel
ahhh ok i shall
misty cliff
thank you @placid raptor
placid raptor
no worries @misty cliff
slender prism
I changed my twitch name. Now streamelements says channel already claimed. how do I fix this?
The website when I try and go to my dashboard
nimble owl
I cant upload anything rn
is something wrong?
mp4 or webm it always says this http://prntscr.com/v73zed
whats a MIME?
lament blade
i need help
nimble owl
@lament blade if you wanna get help just say whats wrong dude
spice widget
Hey guys,
the rotator / slideshow widet is still not working with videos. Is there a fix in sight?
maiden mountain
Hello, my chat stats worked fine as always and now it just says error for a while now. I haven't changed username in months. Anyone know why?
https://stats.streamelements.com/c/makkusu my chatstats link is this
@maiden mountain any help would be appreciated
modest sapphire
@maiden mountain i get the same issue. i posted on here to fix it. it worked for a day or so and then now its coming up with the 404 error again
maiden mountain
it hasnt worked for a week or two now iirc, ive seen others though and theyre still working 
modest sapphire
yep i dont know whats going on
urban hare
Hey guys
mystic harbor
Hey guys. Anybody has the issue that on Streamelement page the pictures that you upload for alerts for example not show up ?
here it shows simple and normal
after i press upload its not showing at all ( far left one )
already tryed on different browsers too. everywhere the same problem
untold storm
Hello, my chat stats disapear. I didn't change my twitch name, only some elements on my profile and now there are no more datas and on my chat stats on streamelements dashbord i have a 404 page not found... can i do something to fix it ? Thanks in advance for the answer!ID 5f7c363d342e1e56e8c0e44b
nimble owl
k. I dont know what it is but I think they have a problem somewhere... o.o
if I cant upload stuff and you guys cant find your chat stats maby they have like a server issue right now or something
lament blade
@placid raptor so is there anyway i can see how many ppl downloaded it and played with my link?
bold swan
I got the exact same thing...just wanted to make my overlay :/
vale grail
Can you guys upload pics or vids to streamelements? I upload them but can't see them, they appear as broken.
bold swan
yeah same with me. i cant freaking upload anything
dry hare
@vale grail make sure videos are webm format and images are png
vale grail
They are.
bold swan
i even tryed other formats but they wont work :/
dry hare
And SE is whitelisted in ad blocker/antivirus?
bold swan
nope
dry hare
Whitelist it
vale grail
Yep, it is. Still nothing
nimble owl
I cant upload anything rn
is something wrong?
mp4 or webm it always says this http://prntscr.com/v73zed
bold swan
that sucks
dry hare
Asking internally
nimble owl
sudo here to safe the day feelsgoodman
ionic kelp
Press F12 and switch to console tab. Try uploading and see where the red text appears. Screenshot that.
nimble owl
ionic kelp
Perfect. For shits n giggles could you try in incognito and see if that error persists?
vale grail
same happens
nimble owl
same error
bold swan
says 403 Forbidden
nimble owl
this is why i want a save all cloud data button somewhere 
imagine if everything in the cloud is gone now
bold swan
well it worked when u already have uploaded it...
rapid robin
Hey, does anyone know why the Asset rotator/slideshow doesn't show the first image in the rotation + why it's starting to take longer than usual to load?
cold nimbus
Hi Guys, I'm trying to set up media-share for my friends twitch channel but i can't seem to get it working, i followed all the steps in the explanatory video but cant figure out how to get it working. I have a video in the play queue and one that is currently playing but the video I'm playing isn't appearing on the Media Share widget i created? Can anyone help me sort it out?
pine axle
Hello! How do I unban someone on media request?
cold nimbus
@pine axle Isn't just in https://streamelements.com/dashboard/mediarequest/settings ?
pine axle
There I only see video blacklist and banned tags
cold nimbus
IDK then sorry
pine axle
Ok thanks for trying to help!
wise bough
How do i get it to show new followers there
I made it so it shows it and made it mod
But still wont say☹️
prime igloo
Hey is there any time period within I have to withdraw money from SE.Pay so it will not disappear?
wary halo
Hey is there any time period within I have to withdraw money from SE.Pay so it will not disappear?
@prime igloo you will get a notification around 90 days before it expires
viscid pebbleBOT
@buoyant schooner 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.
buoyant schooner
Ah thank you 🙂
ionic kelp
@vale grail @bold swan @nimble owl try reuploading again.
buoyant schooner
so I turned the loyalty settings and should work your a star
frosty dragon
why is it that i enable chat alerts, turn off tips and chat alerts itself turns off?
buoyant schooner
Yeah it's still not working when type watchtime command it just shows 0 seconds no matter what we do
craggy zephyr
Hey, how can i change my nickname in chatstats ?
vale grail
works know. Thanks a lot @ionic kelp ❤️
lament blade
How do I make a daily fallow goal
So i use obs studios and the streamelements overlays and stuff i got them they are in my overlays how do i actually get them into obs studios??
viscid pebbleBOT
@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
wise bough
Can any1 help me :(
lethal robin
Hello! I'm not sure if this is the correct channel for this but... my soundfx are no longer working. Like the ones that viewers can redeem from the store thingy. They were working & then one day just stopped & I haven't been able to figure out what happened. I haven't changed anything in my OBS or Streamelements shop so I'm not sure what happened. Any & all help would be greatly appreciated.
lament blade
Hola alguien me puede decir cómo puedo recibir bits ?gracias
ionic kelp
#🇪🇸︱español @lament blade
lament blade
i need help
hoary yarrow
Hi, I had a question for Stream Overlays for StreamElements, specifically pertaining to Store Redemptions. I wanted to make it so that the overlay that pops-up displays the custom image set for each item in my store, as opposed to having just one image for every store redemption. Is this possible to do at this time?
Additionally, I wondered if there was an in-chat command where viewers could see what is available in the store (without having to navigate to another webpage), or if they would be required to go to the store to see what is offered?
winged gust
Hey, for some reason my StreamElements Leaderboards widget doesn't have data on chat stats and points leaderboards, how do I fix this?
frosty dragon
Loyalty system: Can you set more points / 10 mins for Channel VIP?
dry hare
@frosty dragon under loyalty settings
scarlet tiger
Not possible for VIPs only.
frosty dragon
ty.
wise bough
How do i get my viewers points for things like roulette?
maiden linden
Oi
wary halo
How do i get my viewers points for things like roulette?
@wise bough https://streamelements.com/dashboard/loyalty
umbral zinc
hello, why does the chatbot not work ?
viscid pebbleBOT
@umbral zinc Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
rapid robin
Reposting: Does anyone know why the Asset rotator/slideshow doesn't show the first image in the rotation + why it's starting to take longer than usual to load?
scarlet tiger
@umbral zinc channel name?
crimson bough
Dear Admins, again stats are disappeared when i change my "twitch About". ID - 5f6ba12e7316346b8dd629d1 . Its 6 time again 😦
umbral zinc
@scarlet tiger canlogic
viscid pebbleBOT
@umbral zinc If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
scarlet tiger
Try this
scarlet tiger
daring scarab
I reinstalled Windows and now my Stream-Chat is always white when I first open in. I need to make it Black manual
how can i fix it ?
wary halo
fallen venture
hello! i hope ill get help here, we have problems with raffle, everything else works prefectly but when we go to modules, ralffle settings.. we cannot change ammount of points, or lets say this way, we can change ammout but it doesnt save it. even it says it in web page, bot in twitch still doing raffles with different ammount
sorry for terrible explanation
daring scarab
https://discordapp.com/channels/141203863863558144/494513233416421386/649491105951252480
@wary halo Lifesaver thx ❤️
craggy zephyr
Hey, how can i change my nickname in chatstats ?
viscid pebbleBOT
@craggy zephyr If you changed your name on Twitch, please follow these steps:
craggy zephyr
Old Name - kawpekxd
New Name - kawpek_
dawn maple
is any support avalaible to answer that question because asked already twice : the points of my viewers are on current and all time the same , have streamelements since 4 days / a week
undone girder
help with donation please! I can't understand where the money comes from? they are not anywhere (tell me where am I doing wrong?
help me pls!(
brazen crystal
Hi
viscid pebbleBOT
@brazen crystal Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
stone hull
@viscid pebble i dont know where my tips/donations are. It just says manual withdrawal. There is nothing in my bank account from it. It has been days now
viscid pebbleBOT
@stone hull Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
modest sapphire
i have page 404 on my chat stats and nothing is showing on the stream elements leader board widget. i've already messaged about this and it worked for 1 day. now its stopped working again and been like this for 3 days. ID - 5f86f41dd6895492903360d7. Old twitch name used to be synthetekk, now - synfetic. Thanks in advance
visual python
hello my stream elements wont load song requests.
lament blade
In obs, im pressing start streaming button, everything is fine except its not streaming lol, and after i press stop streaming, few seconds later it uploads a video to twitch like i have streamed.
visual python
welp my issue got resolved
mortal karma
hi with the mobile streaming app can it screen record or just do a camera
restive saffron
Is the website broken? D:
nimble dune
@restive saffron I don't think, clear your browser's cache and cookies.
lament blade
Hey guys I need help
I imported a video into my OBS as an "outro scene" the video itself is fine but the audio is laggy
can you help me?
viscid pebbleBOT
@lament blade Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
graceful valley
I sent a report about another user, someone who's got the link "ugotbtfo" or something
nimble dune
@mortal karma the mobile app only for IRL streaming
proper tiger
Hello i have a question about the tipping in obs live, if someone donates to a streamLabs link does it appear in alerts in obs live? or it has to be in streamelements?
wary halo
has to be StreamElements
lament blade
hey For SE.pay what is the Diffrence for a Buisness or a Induvaduail Bank type
lament blade
true thanks
what does Country of Nationality Country of Residence for SE Pay Like The Country where your from or what
wary halo
where you are from
lament blade
oh right
Shoot dont you have to be 18 or 13 because i looked it up and i said
The Twitch Services are not available to persons under the age of 13. If you are between the ages of 13 and the age of legal majority in your jurisdiction of residence, you may only use the Twitch Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service
viscid pebbleBOT
@lament blade SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):
👏Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees.
lament blade
aight
wary halo
if not 18, you will need your parents to do it with you
wary halo
No problem 😄
lament blade
Also Have a great day/night and best of whishes to you!
wary halo
if you are eligible for SEpay you can yes
viscid pebbleBOT
@tidal spade SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):
tidal spade
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees.
merry field
hi my chat isn't working, I've tried parting the bot and adding it again but I don't think that worked or even if it was the right thing to do
lament blade
Hello
merry field
OK, looks like it did work, well at least it is working now
lament blade
Do hoy know why i Sony recibe the money from TWiCH?
And anywere it says that i have money but one person donates me so i dont know what to do
Do you know why i dont recibe the money from TWiCH*
wary halo
from donations or subscribers and bits?
for donations, if you are using paypal then contact them about it
they might be holding the money for some reason
for the Twitch payout from subs and bits you need to reach $100 then they pay out, but on the 15th of the next month you reached that $100 in
sand cradle
I'm needing some help with a banner and text. So anytime I get a new follower/sub/cheer etc it does not show up on my banner. Do I need to change the source? Or move the source I currently have?
stone hull
@viscid pebble im still having issues getting my donation. a fee was taken from it but nothing in my bank account still. Ive emailed them with and I'm getting no solution to my problem.
@viscid pebble im also seeing the provider is se payment for the donation. Where did my donation go?
fringe comet
Trying to save some alert variations and the saving block just sticks on saving.
i have tried with adding many variations and i have tried adding 1 and it still fails.
i have tried in chrome, Mozilla and chrome incognito and the same thing happens.
Adblock disabled, Pihole disabled
a 413 error shows in browser dev tools
Anything i can try?
hybrid saddle
i think i did post my request in the wrong channel so here again my question sry for the spam : Do i have to have an open activity feed tab from SE for my alerts /raids/hosts to work properly?
hybrid saddle
clear them where?
celest oasis
I only tagged yu saying no to your question @hybrid saddle
the second half is for someone else
viscid pebbleBOT
@hybrid saddle "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."
queen falcon
was just looking to get more info on sponsored streams if possible!
abstract hemlock
DM me @queen falcon
hybrid saddle
well i tested it today with several accounts from friends they had at least 1 viewer still the alrt didnt show up 😦
fringe comet
@celest oasis Didn't help, but thanks for the suggestion
celest oasis
Try incognito mode @fringe comet
fringe comet
Already have as per my first message
celest oasis
Aw I see that now thought it just said Chrome apologizes
fringe comet
Its ok 🙂 thanks for trying
quiet scaffold
Hey so I inserted your widgets into my obs, for follower subs and donations. Subs and followers pop up just fine on my screen, however whenever anybody donates me money I don't get any alerts or pings or anything I only find out when I check my paypal at the end of the stream.
reef turret
Keep having this issue where I will set the StreamElements bot to use my name instead of "StreamElements" and it stops working. It will work if it is switched back to "StreamElements". Any idea why or how to fix this? I use OBS and OBS.live plugin.
abstract hemlock
@quiet scaffold your viewers are using your "StreamElements tipping" page?
quiet scaffold
I presume so? I mean I don't have any other tipping page setup..
viscid pebbleBOT
@quiet scaffold if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
tawny prairie
When I click chatstats for on my dashboard page I always get an Error 404 is there a way to fix this?
quiet scaffold
Is there anyway to get rid of the need for verification when receiving tips?
abstract hemlock
@tawny prairie did you change your twitch username recenty?
tawny prairie
a while ago but its always done this
I get emails with the correct chat stats though
abstract hemlock
@quiet scaffold you need to ask that to Paypal Support team but i saw some creators that didn't setup their account as "Entertainers" or something like that, and thats make it to have some troubles when receiving tips.. unfortunately i can't give you further assistance on this
viscid pebbleBOT
@tawny prairie Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
tawny prairie
thats public info?
wary halo
yup
tawny prairie
5d5b49340e90e67301080781
abstract hemlock
@tawny prairie i'll check your chatspage in a bit 🙂
tawny prairie
thx
abstract hemlock
Can you provide your old username just incase
tawny prairie
frid41
abstract hemlock
no more 404
buoyant sigil
hi, I recently changed my Twitch name. I disconnected in Twitch settings from streamelements to make sure I could get a solid connection again but the bot isn't in my channel after reconnecting
How can I make sure it reconnects properly? tag me if would please 🙂
tawny prairie
is there a way to see the streamelements stats like in the email on the dashboard?
is there a way to see the streamelements stats like in the email on the dashboard?
viscid pebbleBOT
@buoyant sigil If you changed your name on Twitch, please follow these steps:
buoyant sigil
oops haha thank you! (I'd add the "part channel" in the chat bot window or something so it's more obvious 🙂 )
crimson bough
@abstract hemlock its happen again(
abstract hemlock
@crimson bough let me poke it
lament blade
does anyone know why my stream is capped at 20 fps?
only when im in game though when i exit to desktop its back to 60
viscid pebbleBOT
@lament blade Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
true yacht
I just switched from the twitch beta platform to stream elements so i am doing an initial setup. How do I get my camera to fit into the overlays I added to SE OBS for when I go live
past glade
can someone help me. I have an old log in with Mixer and Youtube combined, I can access it. But when i went to connect Twitch to this account it created a whole new by itself, so I can't use my overlays I've created with my orginal
now i can't close the twitch one, to try and re-connect twitch with the first account with my overlays
abstract hemlock
we can merge your accounts
viscid pebbleBOT
@past glade Account Merging - Please note:
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member
past glade
where do i find the jwt token though. is that the stream key? so i can close the twitch and merge it with the others
viscid pebbleBOT
You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
past glade
is jwt the account number? cause if so I keep getting a invalid error when trying to close the solo twitch account
jade remnant
not too sure but i think thats why its asking you to provide the tokens
abstract hemlock
You don't need to close any account, DM me the token of each account and i'll merge them together
@past glade ⤴️
past glade
oh ok cool one second
mellow grail
i have overlays made but they are not appearing on my stream. how would I fix that?
tall sun
hey guys can I use montercat album mixes on my stream via media request widget and don't get copyright claims?
spare zodiac
@viscid pebble Any news on what might cause none of the modules to work while live but work when offline on mobile??
wary halo
hey guys can I use montercat album mixes on my stream via media request widget and don't get copyright claims?
@tall sun You are better off asking that to monstercat, as we don't know which of their songs you can or can't play
tall sun
I just saw these mixes as recommended in my backup list and thought that it's safe to use them to avoid DMCA
viscid pebbleBOT
@median tinsel Read and follow our server rules:
Make sure to read the #rules in any server you join.
spring jetty
Hi, how do i make my own overlay for my xbox streams by just a follower alert and a sub alert 🚨 ???????
Can anyone help?
near rivet
What is the best way to utilize my obs without a capture card to still use my overlays,and headset on my Xbox?
dark coyote
can i hear my activity feed in the gaming pc?
viscid pebbleBOT
@near rivet Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
near rivet
Ok. I have companion app. And thank you.
glossy fog
Hey, i just setup a scene with stream alerts i found on stream elements but when I click emulate they don't show up on obs
I'm not sure what the problem is
I copied the link and made it a browser sceen
scene
normal igloo
@wary halo @lament blade oh boy that was fun only just got off discord call with renziito
let's just say many things was said And let's just say I'm pretty sure SE has a rough idea of my feedback now 
lament blade
Alrighty
normal igloo
Don't worry it's all good stuff mr t
nothing they're not already aware of
oh btw mr t
Guess why my overlay messed up
lament blade
Why?
glossy fog
do you have to be live for the follower alert emulation to work?
normal igloo
because I made changes as for the server was having issues or at least that's my understanding of it anyways
carmine brook
Puffin_ (with an underscore) recently changed her name to just Puffin and now her chatstats command does not work and when you go to chat stats a 404 page error pops up. Can you please fix this?
lament blade
LOL nice
normal igloo
@glossy fog no you can test your alerts within your overlay
@carmine brook please go to the help desk appropriate for your platform #helpdesk-youtube for youtbe #helpdesk-twitch for twitch and so on
carmine brook
I am in the helpdesk channel for twitch though. whatcha mean?
glossy fog
But it will not show on obs unless i am live?
normal igloo
Wait
glossy fog
it works on my overlay
normal igloo
oh I'm a noob
I typing in twitch help this whole time
oh no
no
XD
I'm so sorry Aniket
yoo Someone please help out JeremyMcPoggerton I feel bad now
anyways
@glossy fog You can still test in obs tho you would had to be live if you want real new alerts of course
abstract hemlock
@carmine brook done
carmine brook
@abstract hemlock thank you so much!
pulsar hill
Hey, I am trying to update my overlay and after saving it and reloading the page when I hit preview the thing doesn't show any of the changes I made.
normal igloo
mmmm @abstract hemlock sounds like my issue I had ^^^ 
normal igloo
unfortunately I needed to redo all the changes as I think the servers was playing up earlier today
pulsar hill
puft, aright. thanks dude I will try that
normal igloo
yeah I know right annoying but from what I've been told SE is planning on changing server providers soon so hopefully we will see less of this kind of problem soon
pulsar hill
ok so that worked; but one other thing. When changing the text names, they don't update... I can only assume that is the same problem.
quick hamlet
Hey I Can't Find Out Where To Add StreamElements As A Mod Of My Stream So All Of The Widgets Work
normal igloo
@quick hamlet to make SE a mod in your twitch chat do /mod StreamElements
👍
@pulsar hill unfortunately sounds like it
man I'm scared to leave the editor now tho like I really don't want to bloody redo everything again
SE please look into your servers 
quick hamlet
@normal igloo Ok I added it as a mod but the commands are still not working
normal igloo
ok give me 1 sec
modest sapphire
i have page 404 on my chat stats and nothing is showing on the stream elements leader board widget. i've already messaged about this and it worked for 1 day. now its stopped working again and been like this for 3 days. ID - 5f86f41dd6895492903360d7. Old twitch name used to be synthetekk, now - synfetic. Thanks in advance
abstract hemlock
@modest sapphire fixed
mystic harbor
i still cant upload any picture on streamelements. they just dont show up after upload. anybody has the same issue ?
modest sapphire
@abstract hemlock thanks but it keeps resetting i think ever other day....its done this a few times now. its goes back to 404 every few days
harsh cosmos
Um the bot cannot be activated on the main page of my account? Anyone know why I cant select it
zenith fog
I set up a subscriber goal on my overlay and the number of subs that I have glitches out and says I have way less than I do... Anyobdy know anything?
heavy hare
another question... How do i make my overlay FIT and not be all cut off
mystic harbor
rightlick the source > transform > stretch to screen ?
ocean pike
In the editor, the Label called Total Subscribers shows only 1 sub, even though I've got way more than that. Other labels (past 30 days etc) seem to show correct amounts. How to get the total amount showing the correct number?
normal igloo
^^^ BFL V4POR's Issue is resolved
heavy hare
@mystic harbor nah its like the browser link doesnt have the whole overlay...
mystic harbor
hm than i dont know im sorry
lament blade
Make sure your Browser Source Width is set to 1920 and the height to 1080
Becuz all overlays are in 1920x1080 form
twin raptor
Why is the se-merch not Loading properly
normal igloo
@twin raptor What seems to be the issue?
twin raptor
All day I was trying to get in but it is not loading properly it is like 75% of it done
heavy hare
@lament blade YAAAAS.... does this look right.. should it have the black around the edge?
normal igloo
@twin raptor In what browser?
viscid pebbleBOT
@heavy hare To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
twin raptor
Ya in Browser
normal igloo
yes but which one chrome Internet explorer etc @twin raptor ?
mystic harbor
when i select
after upload ( left one )
anybody has that iussue ?
that its not showing / loading ?
gray vortex
hey there frames constantly dropping haven't changed anything at all since starting
twin raptor
Hear
heavy hare
and when i try set up my main overlay for when im playing a game.. is that still a browser source... or what source do i use for the actual game play and an overlay on top
viscid pebbleBOT
@gray vortex Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
twin raptor
So what do I do
normal igloo
@twin raptor you're missing the question what browser are you using?
twin raptor
lament blade
He is using Chrome by the looks of it
harsh cosmos
Cannot activate bot on main page. Its grayed out, how do I fix this
normal igloo
thx mr t
twin raptor
Chrome
heavy hare
and when i try set up my main overlay for when im playing a game.. is that still a browser source... or what source do i use for the actual game play and an overlay on top
@heavy hare
lament blade
All overlays are meant to be added using the Browser Source
normal igloo
@twin raptor have you tried clearing your cookies and cash also have you tried without having any extensions turned on as some might be blocking SE's website
heavy hare
will it automatically pick up my game play to play with an overlay
lament blade
You use the Game capture to pick up the game you are playing
heavy hare
okay so have more then 1 source for that scene?
lament blade
Parden?
heavy hare
so when i set up the scene for my main overlay for when im playing. i add the web browser source for the over lay, and on the same scene select game capture source to pick up the game aswell?
normal igloo
@twin raptor [ how to clearing your cookies and cache ] In Chrome
On your computer, open Chrome.
At the top right, click More More.
Click More tools and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
lament blade
Yes, use Game Capture for getting the game to show in OBS
heavy hare
ok thank you @lament blade
lament blade
No problem
devout sinew
@heavy hare usw a Browser Source for your Overlay and a game Capture for your game, use multiple Scenes with that Scheme for easy handle if I have different Overlay for different games, if they r the same u could use the same Groups with just multiple Game Capture and disable/enable the game u need at the time
Use* if you* @heavy hare
heavy hare
i shall see how i go hahahha i may be back hahaha
devout sinew
If u need help feel free to ask or send a pm @heavy hare
ocean pike
In the editor, the Label called Total Subscribers shows only 1 sub, even though I've got way more than that. Other labels (past 30 days etc) seem to show correct amounts. How to get the total amount showing the correct number?
broken gale
How can I get my mod bot to say welcome new followers to my channel
gleaming trench
hey so im dumb with these things how to i set up those channel point things where people can earn points and use them idrk how....
crimson bough
@abstract hemlock Best Regards 😗
Why that happen 😦 ?
abstract hemlock
i'm not really sure probably just a hiccup, but you can always ask here and we solve it in seconds 🙂
@gleaming trench You just need to enable the loyalty point system https://streamelements.com/dashboard/loyalty
gleaming trench
i did that loyalty thing but uh idk how to work this
copper crater
In streamelements alert box editor, is there seriously no way to put the text on the left side of your gif or only the right side ?(I might be very dumb here, but I haven't figured it out yet). If someone can show me that would be great!
gleaming trench
@abstract hemlock sawwy for @ but im tryna figure this out
ionic kelp
@copper crater that would require custom CSS. #dev-chat would be the place to ask about that.
abstract hemlock
@gleaming trench Viewers will receive X points every 10 minutes. and they can use those points to trigger commands or redeem items for your stream store 🙂
gleaming trench
yeah but i ain t got one of those
like i they get points but theres noi wherre to spend them
i give up idk how to do this thanks for help bye
celest oasis
You can also try messing with the advanced text option @copper crater in the text settings to create margins
past lotus
hello
prime crescent
hey um.. i need some help with my streamelements, if anyone is willing?
viscid pebbleBOT
@prime crescent Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
prime crescent
well my overlay alert isnt working, like it works when i test it, even on stream preview.. but it doesnt work when someone actually follows my twitch, and im very confused
viscid pebbleBOT
@prime crescent Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
abstract hemlock
@prime crescent i just reloaded your account
prime crescent
so reload it.. or you reloaded it
abstract hemlock
i just did it and i follow you and it appears on the activity feed
prime crescent
awesome thanks a million, ima set some stuff up and see if its all working, ill text back if its having any further issues, thanks again
and have a good day
grand oxide
need helpadding overlays such as aleart boxes
primal hedge
hello all, im currently having problems with obs stream labs and stream elements, both programs will not stream at 60fps. wont even do 20fps. my internet speed i 45mpbs up. i have a 3700x and 3080FE not sure the problem
viscid pebbleBOT
@primal hedge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
@grand oxide Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
primal hedge
i havent even streamed yet but i will
viscid pebbleBOT
@sudden aspen If you changed your name on Twitch, please follow these steps:
tawdry plover
I accidently added my Twitch account to the wrong streamelements login, how can I remove this?
peak storm
Hi. Does StreamElements have a maximum Timer amount per unit time? Perhaps maximum of 1 Timer per minute? Or is there no cap? Eg. If I setup 60 Timers (dw i wont do that) would some Timers play simultaneously or can SE only send 1 at a time? What determine the order and timing of each Timer? Is it just at the set interval after the Timer activates? Hopefully someone knows the answer to these queries as I've been having issues with Nightbot Timers and want to migrate them over to SE. Thanks.
viscid pebbleBOT
@tawdry plover There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.
lucid surge
I can't get my chat in streamelements to work with my twitch chat.
abstract hemlock
wdym? @lucid surge
lucid surge
In the OBs stream elements under chat box. It's states error then when I go to my stream element page for chat stats states error 404. Is that why when someone chats on the my twitch channel. I cant see it in obs?
abstract hemlock
could you provide a screenshot?
lucid surge
viscid pebbleBOT
@lucid surge StreamElements menu, on top of OBS > Logout > Login
lucid surge
I have done that. I recently changed my name on twitch. I enabled the mod in the twitch chat. I also copied the new stream key to obs as well.
abstract hemlock
This one?
lucid surge
It works. Thank you for your help. I know what to do next time if it happens again.
lament blade
can someone explain how to use se.pay cuz i have link to it but most of paying its sayin into paypal not thru se.pay
how can i set it for all donations
abstract hemlock
You can disable "paypal" here: https://streamelements.com/dashboard/tipping-settings > settings
lament blade
yeah, they would not able use paypal anymore right ?
abstract hemlock
right now, if you have both enabled your viewer can decided if they use paypal or another method available (those will go to your se.pay account)
lament blade
when i disable it, can they still pay thru paypal?
i would like use se.pay but most of my friends using paypal
abstract hemlock
once you disable it they won't be able to use paypal anymore
tawdry plover
so I lose all the overlays for all the accounts just when I want to remove one from my streamelements?
is that not a glaring issue for most?!
warm sierra
Anyone use the Awesome Shoutout widget? I have an issue with it being too far to the right on stream
warm sierra
Thanks!
hallow vault
I have a person that has subbed to me on twitch... he was able to access sub-only commands.
He changed his twitch user name and now can't access those sub-only commands, says he's not a sub.
Is there somewhere I can set him as a sub in Stream Elements so he can access those sub-only commands again?
viscid pebbleBOT
Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).
ionic kelp
@hallow vault have them do that.
hallow vault
I don't think he's ever been in streamelements though... hmmm.
ionic kelp
That might be the case but it's "weird" sometimes.
hallow vault
okay, I'll let him know. Thank you for the quick response. It's appreciated. ❤️
gleaming trench
So to get channel points or whatever where they watch your stream and get points and buy stuff like highlight message or somthing and I stream ps4 what would I need or can I just set that up without needing a capture thing and all that sorry I’m new to this and trying to learn
swift sky
can someone help
viscid pebbleBOT
@swift sky Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
swift sky
i need help with media share
spark sable
Hey I had a question about alerts. I created and added an alert url to my sources in OBS, however when an alert pops up no sound is played through stream from it (I added audio sources to all of them)
abstract hemlock
show here a screenshot of the propeerties of the browser source @spark sable
@swift sky be as describe as you can so we can try to help you
swift sky
basically, when i say play on stream, it says i dont have the media share widget, how do i add the widget
@abstract hemlock thats my problem
spark sable
@abstract hemlock I just found it... I didn't notice the Control audio via OBS option. Sorry for wasting your time 😬
abstract hemlock
@swift sky edit the overlay and add the the media share widget on it
abstract hemlock
probably 2 instances of the bot, do you have Ground control or obs.live?
sudden anvil
obs.live
abstract hemlock
sudden anvil
yeah it seems okay now i don't know why
abstract hemlock
i did something 🙂
sudden anvil
really strange because it wasn't working like that while I was streaming so I started up a quick test stream and it looked fine
viscid pebbleBOT
@sudden anvil Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
odd ocean
I did a name change for streaming.. now my bot wont listen to me.. how do i fix this
viscid pebbleBOT
@odd ocean If you changed your name on Twitch, please follow these steps:
odd ocean
Old name is crash9892003.. new name is crash_course_mechanic
My chat bot is activated... how do i deactive it... streamelements is already a mod
viscid pebbleBOT
@odd ocean Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
odd ocean
Thank you
sudden anvil
is it possible to make a custom quote command or edit the default one? i want to add the date it was added and game i was playing
lament blade
Twitch- NorahPerk chatstats doesn't show up
bleak shard
HEY! im trying to set up my media request on my over lay and its saying its not detecting the widget so i go onto overlay in stream elements n still not appearing help? :/
even though i added it in
last gazelle
when i import my overlay into OBS Studio its the wrong size/dimensions help?
viscid pebbleBOT
@last gazelle The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
rapid ermine
I manage 2 other twitch accounts that use SE, but the timers are not working. Need help
placid raptor
you can feel free to elaborate on your issue
sudden anvil
is it possible to make a custom quote command or edit the default one? i want to add the date it was added and game i was playing
rapid ermine
I have enabled the timers on the 2 accounts I manage and when the streamers go live. The timers do not work
granite gate
hey guys, ive been trying to stream, but every capture other than display capture shows a black screen. how can i fix this?
viscid pebbleBOT
@granite gate Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
viscid pebbleBOT
Read and follow our server rules:
Make sure to read the #rules in any server you join.
nocturne glade
Hello. My bit not work. I dont se my tip in obs. ? And i dont se my tipp alert. Not work ?
pine bobcat
I recently followed a streamer that had a setting so when I followed her this message came up in her chat "ModeratorVerifiedStreamElements: 感謝Captain_Meerkat追隨~啾咪" (says thank you captain_meerkat for following).
How do I set this up to do the same in my chat when someone follows?
nimble dune
Bot->Modules->Chat alerts @pine bobcat
pine bobcat
@nimble dune Thank you
nocturne glade
I change name yesturday to @mamyris
viscid pebbleBOT
@nocturne glade If you changed your name on Twitch, please follow these steps:
@nocturne glade StreamElements menu, on top of OBS > Logout > Login
grand oxide
I'm coming from streamlabs and was wondering how I get my alert box added
nocturne glade
@viscid pebble i change from @nocturne glade ang now i have @mamyris
viscid pebbleBOT
@grand oxide New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
hazy gulch
Hello.
A few weeks ago I set up my Stream with StreamElements. Everything worked fine. But the last two streams StreamElements seemed to be inactive. When someone followed there was no notification in the chat even though I set it up. Furthermore I wasn't able to use commands.
StreamElements has mod rights and commands are active. What can I do to solve the problem?
Thanks for your help in advance.
viscid pebbleBOT
@hazy gulch Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
hazy gulch
Unfortunately I can only see "Leave channel" and "mute" there. So in my understanding the Bot should be active.
nimble dune
click part channel and join channel and test if is working
hazy gulch
A thank you. I understood the message from SE.Support wrong. I think this was the language barrier.
Thank you both so much for your help.
paper hedge
My custom bot isn't working in streamelements. I tried logging out un modding my bot twitch bot account and then re joining and re modding my bot. I recently did a fresh install of windows 10. Would my chat stats need reset? My twitch account is beardedgreatdane
viscid pebbleBOT
@paper hedge If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
paper hedge
Thank you. That fixed it
nimble dune
sudden anvil
is it possible to make a custom quote command or edit the default one? i want to add the date it was added and game i was playing
3rd time's the charm :3
restive horizon
How do I add a command in chat?
wary pumice
why don't custom fonts work? Thanks
ionic kelp
@sudden anvil You can add an alias to the default command but you'd still have to do it the same way and add the game/date when adding the quote.
Gfd
@restive horizon #helpdesk-twitch message
viscid pebbleBOT
@wary pumice Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
C:\Windows\Fonts)Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
sudden anvil
@ionic kelp how do i do that
warped radish
is there a newer one anywhere?
lament blade
hello....how do we change our streamelements user name???
placid raptor
It's derived from your streaming platform account username @lament blade
ruby nest
Hi Everyone, Is anyone around to help a brother out?
Ive made the layouts using a template in SteamElements but how do i actually add them to the sources etc? to get them to all work?
rustic berry
I think you use browser
ruby nest
ive tried.... Doesnt work
gray creek
I need help
like im trying do a giveaway on my twitch
and i want my viewers to see my giveaway
but i cant find the giveaway widget anywhere on streamelements
viscid pebbleBOT
@ruby nest New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
gray creek
I dont even have the option where it says overlay manager
placid raptor
@gray creek https://streamelements.com/dashboard/giveaways
gray creek
?
yea thats the giveaway
but how do i get the overlay
on my stream so my viewers know im doing a giveaway?
tough zephyr
so, my viewers are getting HTTP Error 503. The service is unavailable. on sponsored link
gray creek
any ideas?
placid raptor
navigate to your relevant overlay https://streamelements.com/dashboard/overlays
and press + > engagement > giveaway
@tough zephyr
tough zephyr
ok, seems to be working again
placid raptor
that description though
tough zephyr
?
placid raptor
nvm, ggs
tough zephyr
its a SE.Sponsorship and the viewers clicked it and got a 503, since it goes using your link shortner
i was thinking i should report it
placid raptor
Are you on twitch @gray creek ?
placid raptor
is your streaming platform twitch?
gray creek
yea
placid raptor
and you're looking for that widget while logged in to twitch?
placid raptor
gray creek
in this video the lady talks about a widget called giveaway widget
ruby nest
@placid raptor You seem like a lad that could help me!
gray creek
but i dont see that anywhere in streamelements
ruby nest
@placid raptor Can we jump on a call at some point?
gray creek
there's suppose to be an option called manage overlay i dont see that on the streamelements website
uncut dagger
how do i activate my overlays?
viscid pebbleBOT
@uncut dagger New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
placid raptor
guys come on
ruby nest
Excuse my retardness im totally new to this whole thing
placid raptor
I'd expect you to ask questions that are a bit beyond basic and available on youtube
ruby nest
And im struggling
gray creek
wow now i see it
placid raptor
So please, check out the YT page
ruby nest
I have....
placid raptor
and what is your question now @ruby nest ?
ruby nest
Ok, Lets start from the start. I have created a theme, Edited it to how I like and now i want to use it. Ive added it as a web source to OBS, But its not the right size for one. Then after that, None of the widgets work.
viscid pebbleBOT
@ruby nest The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
gray creek
also so how would i post that overlay into my obs studio?
and will it update when someone enters the giveaway?
ruby nest
Ok, NOw that its the right size, How do the widgets work?
placid raptor
you're both asking about widgets
Why not just try and see what each widget does?
@gray creek bro add the widget, save the overlay, use the overlay as a browser source as seen in the above image, and test
@ruby nest unfortunately that's a very broad question. If you create an empty overlay and then go into editing it, you will have a + icon on the bottom left
that's your go to for anything you want to add to your stream visuals
It's pretty much straightforward, all the options you have there are named in a way that you'll understand what they should do
viscid pebbleBOT
@gray creek New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
uncut dagger
please i need help with overlays that is a real person so please help
gray creek
nvm i got it
uncut dagger
i need help from a real person is wha im tryin to say
