#helpdesk-twitch

1 messages · Page 776 of 1

viscid pebbleBOT
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@terse dune "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

rancid anchor
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@viscid pebble I tried that and it still is not working. I have also logged out and relogged in.

viscid pebbleBOT
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@rancid anchor StreamElements menu, on top of OBS > Logout > Login

crude beacon
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My tips via stream elements have apparently come through as "goods" which caused a hold. I'm engaged with PayPal support to see what I can do on that end but has anyone run into that too?

dawn maple
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hi on leaderboard , my current and all time points are the same , idk how to fix
have Streamelements since a few days / a week

lament blade
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How to do inlink my discord server with my twitch

grim pecan
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Is there anyway to make StreamElements to show Autohost alerts?

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Only get +1 viewer alerts

quasi stratus
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I am having a problem with the streamelements leaderboards extension it's not working correctly on my channel. For exemple under the chat stats, it's showing no data even tho peoples were talking.

viscid pebbleBOT
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@grim pecan "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

quasi stratus
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5f9464833723b4944f3123c9

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@viscid pebble

abstract hemlock
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@quasi stratus Everything should be fixed now

grim pecan
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@grim pecan "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."
@viscid pebble Is it possible someday in the future you guys will add an option to show this?

quasi stratus
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@abstract hemlock Thank you! Keep up the good work.

lament blade
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how do i remove streamelements from my twitch completely?

surreal cape
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Quick question.... How do I give viewers points for the chat roulette?

viscid pebbleBOT
lament blade
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thank you!

tepid bolt
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how do contest work? also on contests what are people wagering?

inland oyster
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Hello

azure flame
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@azure flame I just create a new contest on my end and is working correctly
@abstract hemlock sorry it took this long, didn't have a chance to run a contest until now. I did remove the widget, added new one, issue still persists

inland oyster
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How can I ser up my paypal on twitch

grim pecan
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StreamElements not sending the alert when i start streaming? Is there any command to do that

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Or it does but it takes like 10 minutes

inland oyster
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Ok I'll figure it out wow

wary halo
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are you always this patient in life? 😛

viscid pebbleBOT
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@fresh rampart Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #rules in any server you join.

tepid bolt
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If I am streaming, how do I activate a contest

fresh rampart
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Ok pal cheers lesson learned

wary halo
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Or it does but it takes like 10 minutes
@grim pecan that sometimes happens, it's usually a lot faster but there is not a way to trigger it yourself

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It has to do with StreamElements getting a signal from Twitch

fresh rampart
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How do I add emojis on my twitch channel

wary halo
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by getting affiliate

tepid bolt
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I know how to set one up. What I don't know is how they work. Like do I get out of the game while I am streaming, create a contest and then come back? Or what are my options

wary halo
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I am assuming you have one monitor then?

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In that case: yes

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or let a mod do it

azure flame
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speaking of contests, why when creating one with 2mins duration, widget starts with 2:40 instead. I've tried to readd the widget but the issue persists

fresh rampart
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@wary halo I'm struggling with that due apparently to views or something need to get an average of 3 or something which I don't get ?

wary halo
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then you need to stream more, promote on social media and make better content

jade remnant
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note social media

dont be one of those people begging for followers in discord servers and link dumping your twitch channel.

that will never help you

whole plinth
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tried searching but I am getting a lot of different answers.. using OBS what is the correct way to change my SE bot name?

fossil yoke
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Hello I am having issues with my stream elements if anyone can help; my browser link is completely zoomed in not sure if there is a way to reset it completely back to the original; i tried getting a new link and inserting it into my stream elements and it didnt help

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I can share my screen if an admin is in and knows how to correct it i would really appreciate it ❤️

lament blade
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hello

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Hi, how do I copy my AlertBox settings from my YouTube account and add them to my Twitch account?

crimson venture
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So I’m trying to link my Facebook onto my twitch account from stream elements so I can use same overlays but with the different metrics for Facebook, but I accidentally created a separate account for my Facebook page. I tried deleting the account and it didn’t work,

spiral jetty
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Does SE have a built in counter for the bot?

hushed loom
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Oiie

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Boa noite 😻

pallid finch
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Hey guys, quick question but are the stream elements songs copyrighted or can I use them on my stream?

celest oasis
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@whole plinth download OBS.live it'll give you the addon in your obs and from there in the activity feed you hit the hamburger menu and you can change the bots name

viscid pebbleBOT
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@fossil yoke The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

whole plinth
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@celest oasis I will do that now. I saw in earlier posts that I may need a secondary twitch acct in order to rename the bot.. is that still the case?

pale urchin
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I'm using OBS Live and my custom bot use to show up in my chat but since I got affiliate now it don't show up I try to sign the bot in but everytime I do it says I am signing in from a different location/source it gives me a code to put in and when I do and authorize the bot nothing happens

viscid pebbleBOT
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@pale urchin StreamElements menu, on top of OBS > Logout > Login

abstract hemlock
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If that doesn't fix it

viscid pebbleBOT
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@pale urchin "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."

celest oasis
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Yes or you can use your own Twitch account as the bot name @whole plinth

whole plinth
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@celest oasis all set up, now. Thank you so much for the help! 🙂

fossil yoke
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Hello I am having issues with my stream elements if anyone can help; my browser link is completely zoomed in not sure if there is a way to reset it completely back to the original; i tried getting a new link and inserting it into my stream elements and it didnt help
I can share my screen if an admin is in and knows how to correct it i would really appreciate it ❤️ going to try to reinstall steam elements; was wondering if they had a customer service email where they can reset my account without deleting my links if i cant correct it

pale urchin
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@SE.Support yeah that whole list of stuff I have no clue what that is and I tried following it and none of it worked

viscid pebbleBOT
fossil yoke
viscid pebbleBOT
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@fossil yoke The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

fossil yoke
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heres the way its supposed to work; link is still functioning not sure what is going on with stream elements but only showing part of my black screen (not as big anymore) and I cant zoom out on the link overlay

nimble geyser
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I have a question for twitch affiliate for the 500mjn stream for 30 days count for days also before I hit 50 followers or no bc I just hit 50 followers yesterday

fossil yoke
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set at 1920x1080

viscid pebbleBOT
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@fossil yoke We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

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@fossil yoke The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

fossil yoke
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I only use stream elements; I was just showing that the link works in steam labs I havent used steam labs in forever and really dont want to ):

viscid pebbleBOT
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@fossil yoke OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

fossil yoke
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ahh still didn't work

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I was thinking of reinstalling but I feel like it would go back to the same settings once I logged into my twitch account is there a way to reset it

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like to default settings

abstract hemlock
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You can delete the browser source and add it again

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check if the overlay looks good on your browser

fossil yoke
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I tried that unfortunately

fossil yoke
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got it here was problem for future (:

elder escarp
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i am having issues with my alerts. They don't appear as I had created them. The chosen images aren't there and the text I wrote up isn't there either.
It jus shows the default for some reason. If anyone can help I would really appreciate it doctorHEART

weak delta
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@elder escarp check the variations and update those too.

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At the bottom of the alert you're editing is an option to view your variations. Either disable them or edit them to match.

elder escarp
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okay I am gonna do that and see what happens. I will get back to you

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Did a little bit of tidying up and it still hasn't changed

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I am using gifs if that helps

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@weak delta is there anything else I can try?

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It still shows the default. Something is very wrong

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It is only my sub alerts that don't work

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everything else is fine

weak delta
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How many variations do you have?

viscid pebbleBOT
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@stark kayak Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #rules in any server you join.

elder escarp
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@weak delta one moment

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I have a total of 6

weak delta
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And you updated the GIF in all 6 and saved the overlay?

elder escarp
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all 6 have different gifs

weak delta
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If you want one GIF for your subscriber alert, make all 6 the same.

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What's happening is when you're emulating, is you're emulating for example (this is one variation you might have) a subscriber who just subscribed for 2 months so... that variation is playing.

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If you want them to all be the same, they all need to match.

elder escarp
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I want them to be different

weak delta
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Let me see all the variations you have.

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The list with all the parameters.

elder escarp
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One moment while I get a screenshot of them

weak delta
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If you're seeing the default assets when you emulate then there is one in there that still has the default assets configured and that's what's popping up when you emulate.

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You can show those here @elder escarp and based on your screenshot, I have a theory. Let me see your layers.

elder escarp
weak delta
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The main layer page.

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Where all you widgets are, alertbox, images, anything you have.

elder escarp
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okay

weak delta
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I am thinking perhaps you've two alertboxes.

elder escarp
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I have another. It was imported

weak delta
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Well, you need to disable the specific alerts in the second one then.

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Or delete it.

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You have two alert boxes active with two different configurations.

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But as long as they're both active and showing then when you emulate, it'll play from both.

elder escarp
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I deleted the imported one

weak delta
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Just now? Try and emulate now.

elder escarp
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Yes

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I will give it a shot

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It hasn't changed

weak delta
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You are working out of the alertbox now that has all your custom GIF, correct?

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Let see all of your layers, please.

elder escarp
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gotcha

low canopy
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Is there a way to copy overlay elements from one overlay to another?

elder escarp
weak delta
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There is a button at the top of the layers, you can see it in the above screenshot, two boxes on top of one another @low canopy

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Click that button.

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OK now @elder escarp I want you to go within alertbox 1 and verify it's the alertbox with all of your custom GIFs.

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And all the variations you expect to be seeing.

low canopy
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Oh okay! Thanks

elder escarp
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In this alertbox it has all the custom gifs in them

weak delta
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And when you emulate an alert, it uses a default asset still?

elder escarp
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Only for my sub alerts. Everything else checks out

weak delta
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Either the base settings, or one of the variations has a default asset and it's overriding. I'd have to see every single variation to verify.

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Your BASE subscriber alert is also configured with the GIF that you intend to be using?

urban tinsel
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Uh, I dunno if this is the proper channel, but in an event listener for a custom widget the currency details for an object obj.detail.currency.code is always set as USD, even when the data is EUR for example in the tip list. Any idea why it doesn't fetch the correct data?

untold cypress
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hey, how can i set a 30sec maximum paid request but accept videos longer than that? for example i get this error when requesting any 30 seconds of a normal 3min song from youtube

weak delta
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@urban tinsel #dev-chat might be able to assist you better with that if it's dealing with any custom code/widgets.

elder escarp
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@weak delta I didn't think of that. What should I do?

violet mural
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Streamelements commands not working, anyone know how to fix it?

elder escarp
weak delta
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There it is.

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Uncheck enable custom css

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Make sure it is unchecked in every variation.

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Unless you're intending to be using it which if so, that's a much larger issue but based on your settings, I don't think you are.

violet mural
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Streamelements commands not working, anyone know how to fix it?

viscid pebbleBOT
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@violet mural StreamElements menu, on top of OBS > Logout > Login

elder escarp
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@weak delta Problem solved. Custom css was on so I turned it off

weak delta
elder escarp
weak delta
obsidian drum
abstract hemlock
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Did you change your twitch username recently?

fast notch
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someone donated to me but their donation did not show up, how do i fix it?

viscid pebbleBOT
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@fast notch if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

obsidian drum
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Did you change your twitch username recently?
@abstract hemlock yes, like 1 week a go

viscid pebbleBOT
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@obsidian drum If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
dim drum
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I need help with overlays on streamelements.. I can get 1 video to work as a browser source on slobs, but I can’t get a “slideshow” one to run anymore. Only single videos.

abstract hemlock
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@dim drum That's a know issue our dev team is working on it

dim drum
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Ah

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Ok thought it was special

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Thanks

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Is there an option for videos bigger than 30mb?

obsidian drum
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@obsidian drum If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
    @viscid pebble done, here's the old name is andretarigan , the new one is k3nobit
abstract hemlock
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fixed

obsidian drum
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oh yes! thank youu

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nice support

dry cloud
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  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
    @viscid pebble Having the same issue with Chat stats error 404-
    Old name is Saltyreddits
    New name is SaltyTheAlien
abstract hemlock
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fixed

dry cloud
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Y'all are amazing, Thank you!

queen trout
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question, if i have a user who changed their username how to i transfer their channel currency to the new account?

torpid bluff
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is there a bot variable to display current VIP/s of a twitch channel?

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" VIP Challenge: {VIP HOLDER} holds the title. Another viewer challenges the VIP. Rules and limitations are outlined before the 1v1 by host. Do you dare to challenge the throne? "
This is what the channel owner wants. or would it be better to make a separate variable to hold a custom title and use that?
Thank you in advance.

viscid pebbleBOT
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@prime wind Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #rules in any server you join.

pastel saffron
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Hi I have a problem like streamelemets the first 10 minutes its OK after too macth very lang .. Will I have the problem?

dry hare
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@pastel saffron I’m not sure I understand your issue. What is your primary language?

pastel saffron
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@dry hare greek.. Start stremeng obs streamelemets 10 minutes.. After 10 minutes i have problem,, to mach lang

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@dry hare first 10 minutes its OK after i have problem to mach lang.

viscid pebbleBOT
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@pastel saffron Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

clear rampart
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I have a queston

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How do I assign supermod for people to change my title

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In twitch

dry hare
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Twitch mods can do that iirc

clear rampart
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Its not working

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It says on the commands mod command then supermod commands

dry hare
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If you need a supermod for the bot, check their permissions under your account settings in the streamelements website by clicking on your profile picture > settings

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You could also just change the permissions of the command

clear rampart
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K

frank slate
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Hi I've changed my name on Twitch and now my Streamelements isn't working, I've logged out, back in, parted my bot from my channel then readded. Is there something I'm missing?

dry hare
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Old name/new name @frank slate

frank slate
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Old name was thechrispurchase and new name is thatchrispg

dry hare
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And you have logged out of obs and back in with new name?

viscid pebbleBOT
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@frank slate StreamElements menu, on top of OBS > Logout > Login

frank slate
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yes I have, it's SLOBS I use

dry hare
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Oof

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Why?

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is it just chat stats that aren't working @frank slate ?

frank slate
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I found OBs intimidating and went for the fisher price version, I'll move over at some point

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it doesn't show any alerts on screen

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It was glitchy last night then today stopped working entirely

viscid pebbleBOT
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@frank slate We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

dry hare
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They ripped off OBS anyways, so you're better off using OBS

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just saying

lament blade
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Yo

lament blade
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Was wondering if I could get some help with something

frank slate
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Oh is that it?

viscid pebbleBOT
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@lament blade Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

lament blade
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is there an option to Loop webm files on streamelements?

dry hare
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@frank slate yea. Their software is pretty 😛

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@lament blade yes. Check your widget properties

frank slate
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Wow

dry hare
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@frank slate OBS improved their source icons so everything isn't just text. They now have icons for sources to show you what you're adding. It's not intimidating at all

viscid pebbleBOT
dry hare
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There's some helpful videos for you if you'd like

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SLOBS is partially written in electron, which is actually worse for system performance than OG OBS

lament blade
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@dry hare does that work on alerts aswell? 😮

dry hare
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yep, as long as the alert duration is

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I take that back

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@lament blade no

lament blade
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!

dry hare
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it will run as long as the alert duration is set for, so if you have a 10 second video, you need to set the alert duration. if you want to loop the video, you'll need to do it prior to uploading

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just double-checked

lament blade
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sounds great

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thanks 😉

crimson bramble
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Hi i'm trying to get streamelements to work in my chat, I am logged in and have it modded but no commands work?

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any ideas

viscid pebbleBOT
frank slate
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thanks @dry hare I just installed OBS and it's still not working

dry hare
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@frank slate wdym?

viscid pebbleBOT
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@frank slate OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

dry hare
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try that ^^^ @frank slate

crimson bramble
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thank you!

frank slate
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Oh no as in streamelements still isnt showing up

dry hare
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wdym?

viscid pebbleBOT
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@frank slate To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

dry hare
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you did that?

frank slate
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Ok i have now done that and it appears to be working but it's cleared my camera, that bit I can fix though

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thanks for that

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Ah actually now it doesn't show emotes

dry hare
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camera is easy. Make sure it's above the overlay in the source list.

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wdym it doesn't show emotes?

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like you have the kappagen widget added and it's not displaying emotes?

frank slate
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As in it won't do fappagen

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yeah Kappagen sorry mistyped

dry hare
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idk what fappagen is

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is that just masturbation emotes?

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😉

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make sure kappagen widget is in your overlay, and test it by going to your chat and just typing !kappagen

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it should do it

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assuming the widget is in the overlay

frank slate
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Yeah it is in the overlay, I've added some custom stuff to it but it's not showing up

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it'll do the emotesplosions but not the channel's customs

dry hare
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they're channel emotes?

frank slate
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yeah

dry hare
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They may take a little time to "sync" if you will

frank slate
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Ah ok no worries then

dry hare
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👍

tardy nimbus
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hello i have a question about loyalty points

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i could create a item to use in my stream, but when its buy it this not showing in the screen

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i have to use some layer?

nimble dune
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Have you added a store redemptions alert?

tardy nimbus
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nop

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i will try that

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ty its work

sharp night
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hi

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how do i create a !sub button?

nimble dune
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You mean !subs command?

sharp night
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yea

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im affiliated & struggling to do it

nimble dune
sharp night
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Thank u alot

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what website i go on? my bad for askin

grim pecan
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Is there anyway streamelements bot can alert me on chat when someone autohosts me?

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Since the alerts don't show

nimble dune
#

Bot->modules->Chat alerts

ionic kelp
#

If the alerts don't happen no.

sharp night
#

you know how people have it where it says !sub to sub up? thats the command i need the !sub not !subs i meant

topaz umbra
#

hey guys any update on if the rotator is working yet?

nimble dune
odd cedar
#

boys i need help chatstats stopped working on my friends twitch acc after name change what do i do

viscid pebbleBOT
#

@odd cedar If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
sharp night
#

@nimble dune thank u this migh've helped

uneven hemlock
#

anybody know how to add advanced scene switcher on obs

viscid pebbleBOT
#

@uneven hemlock Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

odd cedar
#

old username DiamondsShine new name Diamondx

topaz umbra
#

Is the rotator widget working yet?

odd cedar
#

will staff tell me once they update the channel so chatstats will work

zenith widget
#

@topaz umbra you can add a blank image before the video

topaz umbra
#

ive done that but it still doesnt work

#

like it works in the streamelements browser but when i copy the url nothing happens even when i preview it

zenith widget
#

@odd cedar done

#

@topaz umbra then its completely bugged right now

topaz umbra
#

is it bugged because the recent release of the merch rotator maybe

zenith widget
#

yes

#

and devs are aware

odd cedar
#

thank you so much @zenith widget

#

yo boys isnt there an command to swap all messages and points to one single account

#

using stream elements also like followage and watchtime

late pagoda
#

I don't know why I can't change slot machine win rate

#

it does slide up and down but doesn't save... =[

#

anybody knows how to apply new value to save properly?

frosty dragon
#

I've just added a follower goal and it doesnt actually display my proper follower count any idea how to change that?

placid raptor
#

@late pagoda to try F5 after you change something. are you using chrome?

late pagoda
#

Currently I'm using opera which is based on chromium and I thought same thing may be it's just web-browser issue so I tried on chrome but still no luck.

crimson sandal
#

Hi - My Sub Goal, Follower Goal, Donation Goal overlays all just add on... they don't reduce when the actual numbers drop. I don't see any way to reset the count? Also, creating a new goal overlay just duplicates the same numbers....

zenith widget
#

@odd cedar !rename oldusername but this is if someone renamed their account only. If its not what you were looking for, then elaborate on what you mean

viscid pebbleBOT
#

@frosty dragon To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

#

@crimson sandal To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

late pagoda
#

5ad160cac7a690825d95f321

#

all I want to change win rate for slot machine to 1

storm flume
#

Hey, guys.. so everytime I try launching the streamelements overlay editor IN the OBS application, it just says uh oh invalid authorization token 😦

viscid pebbleBOT
#

@storm flume StreamElements menu, on top of OBS > Logout > Login

old dagger
#

Is there any possibility to sync the sub-points with your overlay e.g. for goals? At the moment it doesn`t sync automaticly, so you have to check your subs/sub-points everyday to sync it by yourself on the dashboard. Is an Auto-Sync possible or not? Will it come in (near) Future?

sly sleet
#

Hello, my StreamElements overlay>alert widget doesn't produce sound on the VOD/stream (I do hear it on my monitor), how can I make it work?

storm flume
#

@viscid pebble thank you, Angel :3

viscid pebbleBOT
#

@old dagger To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

lament blade
#

Hello! I need some help. I'm currently using a widget from Alpha gaming/Harris Heller/Sam Woodhall, for a client, and the text animations are not showing in my client's OBS browser source. They are working on the SE site, my OBS, and his browser, but not in his application of OBS.live...any reason for this? We've tried hardware acceleration, remaking the entire overlay, and changing settings in the source in OBS, but still nothing. Any guidance would be helpful.

viscid pebbleBOT
#

@lament blade OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

#

@lament blade The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

zenith widget
#

one of the two should help

lament blade
#

The hardware acceleration didn't work, but I'll have him make the source 1920x1080 and see how that goes. Thanks for the response.

sly sleet
#

This is less of a technical question so I'm not sure this is the right place, but what's the recommended audio values while streaming ? Should the mic always be in the green zone and how much lower in db should the bg/music be to still have my voice hearable ? (I'm doing trial&error at the moment but it's a little inconsistent)

zenith widget
#

mic should never hit yellow..at least thats my understanding

#

desktop audio should be the same

#

but also should not overpower the microphone volume

sly sleet
#

I always thought that having it hitting yellow/red didn't matter because users can always lower the volume on Twitch

#

while the only thing that mattered would be the ratio with the background music

zenith widget
#

It actually matters - you've seen bass bosted videos right?

#

well think of it as that, when it hits red

lament blade
#

When it hits the red, it's called clipping. The same sound you hear when people scream in vines. When the speaker blows out. You don't want that.

agile plank
#

Does anyone know where to find the sub train widget?

lament blade
#

Right there ^^^

agile plank
#

@lament blade thanks!

sly sleet
#

Oh I see thanks that's definitely gonna help me fix things up! Also another question, I bought a mic and I wondered if it should be at 100 in the windows property, then lowered on OBS/any platforms receiving the input, or does that not matter when it comes to quality loss?

lament blade
#

You got it. The others are in Sam Woodhall's discord.

zenith widget
#

oh you provided Sam's widget?

#

oops, oh well

#

Also there is a default sub train widget as well @lament blade @agile plank

lament blade
#

That's just the one I use.

burnt rover
#

I seem to have lost the dock that was called 'Stream Information' that let me change stream title, game, tags etc inside OBS, how do I get i back?

viscid pebbleBOT
#

@burnt rover If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start OBS.Live
  5. Settings > Stream > Disconnect > Connect
burnt rover
#

Thanks a lot

lament blade
#

Un francais qui s'y connais un minimum sur obs J'ai besoin d'aide svp sa dureras pas plus de 2 min

viscid pebbleBOT
#

@lament blade Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

thick ibex
#

Hey guys, On the stream elements chat bot (sorry if this is in the wrong chat) is there any commands we can set up for a queue so we can know what users wants to play and how to manage the queue and clear the queue etc? Thanks

zenith widget
static prism
#

Hey guys, what's the situation with chaning the chatbot name nowadays? I found old topics on google, like use Ground Control app for chaning the chatbot name, did everything what the video or reddit post said (setting up an overlay, setting up a donation panel on twitch, etc.), and I still dont have the option to change my bot name on the Ground Control app. Now I found out that Obs.live has a function like this, but I'd like to stick with the regular OBS. So, the Ground Control still works and I got it wrong somehow, or I have to use OBS.live to change my chatbot's name?

viscid pebbleBOT
static prism
#

My username is soulsmatex

silent perch
#

My stream elements will only will sometimes in stream, i do not know why. It will work for 2 weeks and then just stop working for a while, right now is one of those moments where it isnt working

#

Will only work*

zenith widget
#

I assume UnknownRas is your username?

silent perch
#

Jesusras

#

I havent changed discord name yet my bad

zenith widget
#

Do these steps in the order I tell you:

#
  1. type /unban streamelements into your chat
  2. type /mod streamelements into your chat
silent perch
#

It says stream elements is not currently banned, and stream elements is already a moderator

late pagoda
#

hmm.. I believe my issue hasn't solve yet.. D=

zenith widget
#

@silent perch did you rename your channel as well?

silent perch
#

My twitch channel name is Jesusras

zenith widget
#

Did you rename your twitch channel?

#

Yes or no?

silent perch
#

Yes a few weeks ago

viscid pebbleBOT
zenith widget
#

@late pagoda ok i see its not even saving

#

i'll test it in my account and report it to the devs if its bugged

late pagoda
#

thank you!

zenith widget
#

ok apparently the slider will not save if its under 20%

#

not sure if its intentional

modest sky
#

Hi team

lament blade
#

hey I Want to add a Alert For Bits Is Their a way to make ones for seperat Bits Like 100, 500 1000 10000 ect?

modest sky
#

Ive downloaded Obs.live and set the custom bot name to my name. but now i type any command and bot doesnt respond. please advise

zenith widget
#

@lament blade variations

lament blade
#

@zenith widget What do you mean?

#

oh i see now Thanks!

modest sky
#

anyone help?

viscid pebbleBOT
#

@modest sky If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
modest sky
#

tyvm . Do I have to shift all the commands to the bot streamelements or will they work as usual?

zenith widget
#

Uumm

#

if you mean commands from another place

#

then yes, you will have to make them again in our system

modest sky
#

i was referring to the commands i already set up under my name

zenith widget
#

they should work

misty cliff
#

My chatstats doesnt work, what should I do?

static prism
#

@static prism Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.
@viscid pebble is that mean i should contact someone here, or sharing my username here in the helpdesk is enough? (my username is ' soulsmatex ' on twitch)

tulip pelican
#

How can you do your tipping to be Cashapp not paypal?

ionic kelp
#

@tulip pelican you can't.

tulip pelican
#

ok thx @ionic kelp

sharp wigeon
#

hello can someone help me? how do i add the "show on stream on music request" on my overlays?

modest sky
#

@zenith widget tyvm

#

Also please let me know why are the emotes not showing in a custom command i made

zenith widget
#

is the bot a sub?

modest sky
#

no

zenith widget
#

@sharp wigeon My overlays -> edit -> (+) button -> media in the search bar -> save overlay -> show on stream button

#

@modest sky then thats why - the custom name and our bot needs to be a sub to the emote owner channel

modest sky
#

everymonth or 1 time?

#

this is strange though. for the emotes to work we need to pay for recurring subscription

zenith widget
#

Unless you are a partner

#

its a monthly thing ,yes

misty cliff
#

My chatstats doesnt work, what should I do? Because I would like to use the streamelements leaderboard as an extension on Twitch and have Chatstats there too.

modest sky
#

ok ty for the all the information. This is discouraging though and I might have to change to other provider for the features

viscid pebbleBOT
#

@misty cliff If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
sly tinsel
#

Hi, so i've noticed when streaming that my alert sounds are really quiet even though I have it as the max volume on streamelements overlays. I was wondering if there's a setting I could change to make it louder? or if its just the original mp3 file. Thank you!

placid raptor
#

@sly tinsel keanYou

#

did you change volume in the widget and hear no change?
was the file originally recorded with the desired volume?

low canopy
#

I'm trying to get the "Trick Or Treat" Widgets in my overlay, but I can't find them. Have they been discontinued?

sly tinsel
#

@placid raptor ayooo groove! Whats good? And yes I did Max volume woth original file and then Max for the alert overlay however apparently according to viewers its still quiet

#

I'm thinking it could be a setting to do within obs

misty cliff
#

Old name: Ssamv05
New name: iafSaga
It was about three moths ago I changed it.

placid raptor
#

mmmm @sly tinsel remind me your accountid
we got an example clip?

viscid pebbleBOT
lament blade
#

so i was offered a sponsership when i went on the streamelements page to update my commands

sly tinsel
#

5f30c8aa1796bce774b301ae and ill get an example clip for ya

placid raptor
#

done @misty cliff

#

@lament blade streamlabs? we don't use that word here KappaHD

lament blade
#

elements sorry

placid raptor
#

what's the question though @lament blade

lament blade
sharp wigeon
#

@sharp wigeon My overlays -> edit -> (+) button -> media in the search bar -> save overlay -> show on stream button
@zenith widget thanks mate

low canopy
#

I'm trying to get the "Trick Or Treat" Widgets in my overlay, but I can't find them. Have they been discontinued?
Nevermind, I figured it out

placid raptor
#

@sly tinsel DM me

#

can't post links here

sly tinsel
#

ahhh ok i shall

misty cliff
#

thank you @placid raptor

placid raptor
#

no worries @misty cliff

slender prism
#

I changed my twitch name. Now streamelements says channel already claimed. how do I fix this?

#

The website when I try and go to my dashboard

nimble owl
#

I cant upload anything rn

#

is something wrong?

#

whats a MIME?

lament blade
#

i need help

nimble owl
#

@lament blade if you wanna get help just say whats wrong dude

lament blade
#

how do you great a fallow goal for ob

#

obs

nimble owl
#

nice. now we wait uwu

#

preferably for master KeiZar xD

spice widget
#

Hey guys,
the rotator / slideshow widet is still not working with videos. Is there a fix in sight?

maiden mountain
modest sapphire
#

@maiden mountain i get the same issue. i posted on here to fix it. it worked for a day or so and then now its coming up with the 404 error again

maiden mountain
#

it hasnt worked for a week or two now iirc, ive seen others though and theyre still working SadChamp

modest sapphire
#

yep i dont know whats going on

urban hare
#

Hey guys

mystic harbor
#

Hey guys. Anybody has the issue that on Streamelement page the pictures that you upload for alerts for example not show up ?

#

already tryed on different browsers too. everywhere the same problem

untold storm
#

Hello, my chat stats disapear. I didn't change my twitch name, only some elements on my profile and now there are no more datas and on my chat stats on streamelements dashbord i have a 404 page not found... can i do something to fix it ? Thanks in advance for the answer!ID 5f7c363d342e1e56e8c0e44b

nimble owl
#

k. I dont know what it is but I think they have a problem somewhere... o.o

#

if I cant upload stuff and you guys cant find your chat stats maby they have like a server issue right now or something

mystic harbor
#

okay that it is probably a main issue

#

good to know. t hanks 🙂

lament blade
#

@placid raptor so is there anyway i can see how many ppl downloaded it and played with my link?

bold swan
#

I got the exact same thing...just wanted to make my overlay :/

vale grail
#

Can you guys upload pics or vids to streamelements? I upload them but can't see them, they appear as broken.

bold swan
#

yeah same with me. i cant freaking upload anything

dry hare
#

@vale grail make sure videos are webm format and images are png

vale grail
#

They are.

bold swan
#

i even tryed other formats but they wont work :/

dry hare
#

And SE is whitelisted in ad blocker/antivirus?

bold swan
#

nope

dry hare
#

Whitelist it

vale grail
#

Yep, it is. Still nothing

nimble owl
bold swan
#

that sucks

nimble owl
#

@dry hare something is wrong rn

#

logged out, dident fix. webm and mp4

dry hare
#

Asking internally

nimble owl
#

sudo here to safe the day feelsgoodman

ionic kelp
#

Press F12 and switch to console tab. Try uploading and see where the red text appears. Screenshot that.

nimble owl
ionic kelp
#

Perfect. For shits n giggles could you try in incognito and see if that error persists?

vale grail
#

same happens

bold swan
#

yepp

#

all the same here

nimble owl
#

same error

bold swan
#

says 403 Forbidden

nimble owl
#

this is why i want a save all cloud data button somewhere monkaH imagine if everything in the cloud is gone now

bold swan
#

well it worked when u already have uploaded it...

rapid robin
#

Hey, does anyone know why the Asset rotator/slideshow doesn't show the first image in the rotation + why it's starting to take longer than usual to load?

cold nimbus
#

Hi Guys, I'm trying to set up media-share for my friends twitch channel but i can't seem to get it working, i followed all the steps in the explanatory video but cant figure out how to get it working. I have a video in the play queue and one that is currently playing but the video I'm playing isn't appearing on the Media Share widget i created? Can anyone help me sort it out?

pine axle
#

Hello! How do I unban someone on media request?

cold nimbus
pine axle
#

There I only see video blacklist and banned tags

cold nimbus
#

IDK then sorry

pine axle
#

Ok thanks for trying to help!

wise bough
#

How do i get it to show new followers there

#

I made it so it shows it and made it mod

#

But still wont say☹️

prime igloo
#

Hey is there any time period within I have to withdraw money from SE.Pay so it will not disappear?

wary halo
#

Hey is there any time period within I have to withdraw money from SE.Pay so it will not disappear?
@prime igloo you will get a notification around 90 days before it expires

viscid pebbleBOT
#

@buoyant schooner 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

buoyant schooner
#

Ah thank you 🙂

ionic kelp
#

@vale grail @bold swan @nimble owl try reuploading again.

buoyant schooner
#

so I turned the loyalty settings and should work your a star

nimble owl
#

k give me a sec

#

saved

#

FeelsOkayMan 👏

frosty dragon
#

why is it that i enable chat alerts, turn off tips and chat alerts itself turns off?

buoyant schooner
#

Yeah it's still not working when type watchtime command it just shows 0 seconds no matter what we do

craggy zephyr
#

Hey, how can i change my nickname in chatstats ?

vale grail
#

works know. Thanks a lot @ionic kelp ❤️

lament blade
#

How do I make a daily fallow goal

#

So i use obs studios and the streamelements overlays and stuff i got them they are in my overlays how do i actually get them into obs studios??

viscid pebbleBOT
#

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

wise bough
#

Can any1 help me :(

lethal robin
#

Hello! I'm not sure if this is the correct channel for this but... my soundfx are no longer working. Like the ones that viewers can redeem from the store thingy. They were working & then one day just stopped & I haven't been able to figure out what happened. I haven't changed anything in my OBS or Streamelements shop so I'm not sure what happened. Any & all help would be greatly appreciated.

lament blade
#

Hola alguien me puede decir cómo puedo recibir bits ?gracias

ionic kelp
#

#🇪🇸︱español @lament blade

lament blade
#

i need help

hoary yarrow
#

Hi, I had a question for Stream Overlays for StreamElements, specifically pertaining to Store Redemptions. I wanted to make it so that the overlay that pops-up displays the custom image set for each item in my store, as opposed to having just one image for every store redemption. Is this possible to do at this time?

#

Additionally, I wondered if there was an in-chat command where viewers could see what is available in the store (without having to navigate to another webpage), or if they would be required to go to the store to see what is offered?

winged gust
#

Hey, for some reason my StreamElements Leaderboards widget doesn't have data on chat stats and points leaderboards, how do I fix this?

frosty dragon
#

Loyalty system: Can you set more points / 10 mins for Channel VIP?

dry hare
scarlet tiger
#

Not possible for VIPs only.

frosty dragon
#

ty.

wise bough
#

How do i get my viewers points for things like roulette?

maiden linden
#

Oi

wary halo
umbral zinc
#

hello, why does the chatbot not work ?

viscid pebbleBOT
umbral zinc
#

i did that

#

he is online

#

u have any suggestions?

rapid robin
#

Reposting: Does anyone know why the Asset rotator/slideshow doesn't show the first image in the rotation + why it's starting to take longer than usual to load?

scarlet tiger
#

@umbral zinc channel name?

crimson bough
#

Dear Admins, again stats are disappeared when i change my "twitch About". ID - 5f6ba12e7316346b8dd629d1 . Its 6 time again 😦

umbral zinc
#

@scarlet tiger canlogic

viscid pebbleBOT
#

@umbral zinc If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
scarlet tiger
#

Try this

umbral zinc
#

i kiss ur heart bro

#

u r the best ty very much

scarlet tiger
daring scarab
#

I reinstalled Windows and now my Stream-Chat is always white when I first open in. I need to make it Black manual

#

how can i fix it ?

fallen venture
#

hello! i hope ill get help here, we have problems with raffle, everything else works prefectly but when we go to modules, ralffle settings.. we cannot change ammount of points, or lets say this way, we can change ammout but it doesnt save it. even it says it in web page, bot in twitch still doing raffles with different ammount

#

sorry for terrible explanation

daring scarab
craggy zephyr
#

Hey, how can i change my nickname in chatstats ?

viscid pebbleBOT
#

@craggy zephyr If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
craggy zephyr
#

Old Name - kawpekxd
New Name - kawpek_

dawn maple
#

is any support avalaible to answer that question because asked already twice : the points of my viewers are on current and all time the same , have streamelements since 4 days / a week

undone girder
#

help with donation please! I can't understand where the money comes from? they are not anywhere (tell me where am I doing wrong?

#

help me pls!(

brazen crystal
#

Hi

viscid pebbleBOT
#

@brazen crystal Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

stone hull
#

@viscid pebble i dont know where my tips/donations are. It just says manual withdrawal. There is nothing in my bank account from it. It has been days now

viscid pebbleBOT
modest sapphire
#

i have page 404 on my chat stats and nothing is showing on the stream elements leader board widget. i've already messaged about this and it worked for 1 day. now its stopped working again and been like this for 3 days. ID - 5f86f41dd6895492903360d7. Old twitch name used to be synthetekk, now - synfetic. Thanks in advance

visual python
#

hello my stream elements wont load song requests.

lament blade
#

In obs, im pressing start streaming button, everything is fine except its not streaming lol, and after i press stop streaming, few seconds later it uploads a video to twitch like i have streamed.

visual python
#

welp my issue got resolved

mortal karma
#

hi with the mobile streaming app can it screen record or just do a camera

restive saffron
#

Is the website broken? D:

nimble dune
#

@restive saffron I don't think, clear your browser's cache and cookies.

lament blade
#

Hey guys I need help
I imported a video into my OBS as an "outro scene" the video itself is fine but the audio is laggy
can you help me?

viscid pebbleBOT
#

@lament blade Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

graceful valley
#

I sent a report about another user, someone who's got the link "ugotbtfo" or something

nimble dune
#

@mortal karma the mobile app only for IRL streaming

proper tiger
#

Hello i have a question about the tipping in obs live, if someone donates to a streamLabs link does it appear in alerts in obs live? or it has to be in streamelements?

wary halo
#

has to be StreamElements

proper tiger
#

Oh

#

ok

#

thanks

lament blade
#

hey For SE.pay what is the Diffrence for a Buisness or a Induvaduail Bank type

wary halo
#

Business is for when you have a company

#

Which most streamers don't have

lament blade
#

true thanks

#

what does Country of Nationality  Country of Residence  for SE Pay Like The Country where your from or what

wary halo
#

where you are from

lament blade
#

oh right

#

Shoot dont you have to be 18 or 13 because i looked it up and i said
The Twitch Services are not available to persons under the age of 13. If you are between the ages of 13 and the age of legal majority in your jurisdiction of residence, you may only use the Twitch Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service

viscid pebbleBOT
#

@lament blade SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees.

lament blade
#

aight

wary halo
#

if not 18, you will need your parents to do it with you

lament blade
#

okay ima get my father then

#

Thanks @wary halo Much Help

wary halo
#

No problem 😄

lament blade
#

Also Have a great day/night and best of whishes to you!

tidal spade
#

can you use card as your tipping

#

setting

wary halo
#

if you are eligible for SEpay you can yes

viscid pebbleBOT
#

@tidal spade SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees.

merry field
#

hi my chat isn't working, I've tried parting the bot and adding it again but I don't think that worked or even if it was the right thing to do

lament blade
#

Hello

merry field
#

OK, looks like it did work, well at least it is working now

lament blade
#

Do hoy know why i Sony recibe the money from TWiCH?

#

And anywere it says that i have money but one person donates me so i dont know what to do

#

Do you know why i dont recibe the money from TWiCH*

wary halo
#

from donations or subscribers and bits?

#

for donations, if you are using paypal then contact them about it

#

they might be holding the money for some reason

#

for the Twitch payout from subs and bits you need to reach $100 then they pay out, but on the 15th of the next month you reached that $100 in

sand cradle
#

I'm needing some help with a banner and text. So anytime I get a new follower/sub/cheer etc it does not show up on my banner. Do I need to change the source? Or move the source I currently have?

stone hull
#

@viscid pebble im still having issues getting my donation. a fee was taken from it but nothing in my bank account still. Ive emailed them with and I'm getting no solution to my problem.

#

@viscid pebble im also seeing the provider is se payment for the donation. Where did my donation go?

fringe comet
#

Trying to save some alert variations and the saving block just sticks on saving.
i have tried with adding many variations and i have tried adding 1 and it still fails.
i have tried in chrome, Mozilla and chrome incognito and the same thing happens.

Adblock disabled, Pihole disabled
a 413 error shows in browser dev tools

Anything i can try?

hybrid saddle
#

i think i did post my request in the wrong channel so here again my question sry for the spam : Do i have to have an open activity feed tab from SE for my alerts /raids/hosts to work properly?

celest oasis
#

no @hybrid saddle

#

@fringe comet clear your cookies and cache than try again

hybrid saddle
#

clear them where?

celest oasis
#

I only tagged yu saying no to your question @hybrid saddle

#

the second half is for someone else

hybrid saddle
#

oh ok sry ^^

#

then i have another question is there a bug for hosts/raids?

viscid pebbleBOT
#

@hybrid saddle "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

queen falcon
#

was just looking to get more info on sponsored streams if possible!

abstract hemlock
#

DM me @queen falcon

hybrid saddle
#

well i tested it today with several accounts from friends they had at least 1 viewer still the alrt didnt show up 😦

fringe comet
#

@celest oasis Didn't help, but thanks for the suggestion

celest oasis
#

Try incognito mode @fringe comet

fringe comet
#

Already have as per my first message

celest oasis
#

Aw I see that now thought it just said Chrome apologizes

fringe comet
#

Its ok 🙂 thanks for trying

quiet scaffold
#

Hey so I inserted your widgets into my obs, for follower subs and donations. Subs and followers pop up just fine on my screen, however whenever anybody donates me money I don't get any alerts or pings or anything I only find out when I check my paypal at the end of the stream.

reef turret
#

Keep having this issue where I will set the StreamElements bot to use my name instead of "StreamElements" and it stops working. It will work if it is switched back to "StreamElements". Any idea why or how to fix this? I use OBS and OBS.live plugin.

abstract hemlock
#

@quiet scaffold your viewers are using your "StreamElements tipping" page?

quiet scaffold
#

I presume so? I mean I don't have any other tipping page setup..

viscid pebbleBOT
#

@quiet scaffold if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

tawny prairie
#

When I click chatstats for on my dashboard page I always get an Error 404 is there a way to fix this?

quiet scaffold
#

Is there anyway to get rid of the need for verification when receiving tips?

abstract hemlock
#

@tawny prairie did you change your twitch username recenty?

tawny prairie
#

a while ago but its always done this

#

I get emails with the correct chat stats though

abstract hemlock
#

@quiet scaffold you need to ask that to Paypal Support team but i saw some creators that didn't setup their account as "Entertainers" or something like that, and thats make it to have some troubles when receiving tips.. unfortunately i can't give you further assistance on this

viscid pebbleBOT
tawny prairie
#

thats public info?

wary halo
#

yup

tawny prairie
#

5d5b49340e90e67301080781

abstract hemlock
#

@tawny prairie i'll check your chatspage in a bit 🙂

tawny prairie
#

thx

abstract hemlock
#

Can you provide your old username just incase

tawny prairie
#

frid41

abstract hemlock
#

no more 404

buoyant sigil
#

hi, I recently changed my Twitch name. I disconnected in Twitch settings from streamelements to make sure I could get a solid connection again but the bot isn't in my channel after reconnecting

How can I make sure it reconnects properly? tag me if would please 🙂

tawny prairie
#

is there a way to see the streamelements stats like in the email on the dashboard?

#

is there a way to see the streamelements stats like in the email on the dashboard?

viscid pebbleBOT
#

@buoyant sigil If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
buoyant sigil
#

oops haha thank you! (I'd add the "part channel" in the chat bot window or something so it's more obvious 🙂 )

crimson bough
#

@abstract hemlock its happen again(

abstract hemlock
#

@crimson bough let me poke it

lament blade
#

does anyone know why my stream is capped at 20 fps?
only when im in game though when i exit to desktop its back to 60

viscid pebbleBOT
#

@lament blade Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

true yacht
#

I just switched from the twitch beta platform to stream elements so i am doing an initial setup. How do I get my camera to fit into the overlays I added to SE OBS for when I go live

past glade
#

can someone help me. I have an old log in with Mixer and Youtube combined, I can access it. But when i went to connect Twitch to this account it created a whole new by itself, so I can't use my overlays I've created with my orginal

#

now i can't close the twitch one, to try and re-connect twitch with the first account with my overlays

abstract hemlock
#

we can merge your accounts

viscid pebbleBOT
#

@past glade Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

past glade
#

where do i find the jwt token though. is that the stream key? so i can close the twitch and merge it with the others

viscid pebbleBOT
#

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

past glade
#

is jwt the account number? cause if so I keep getting a invalid error when trying to close the solo twitch account

jade remnant
#

not too sure but i think thats why its asking you to provide the tokens

abstract hemlock
#

You don't need to close any account, DM me the token of each account and i'll merge them together

#

@past glade ⤴️

past glade
#

oh ok cool one second

mellow grail
#

i have overlays made but they are not appearing on my stream. how would I fix that?

tall sun
#

hey guys can I use montercat album mixes on my stream via media request widget and don't get copyright claims?

spare zodiac
#

@viscid pebble Any news on what might cause none of the modules to work while live but work when offline on mobile??

wary halo
#

hey guys can I use montercat album mixes on my stream via media request widget and don't get copyright claims?
@tall sun You are better off asking that to monstercat, as we don't know which of their songs you can or can't play

tall sun
#

I just saw these mixes as recommended in my backup list and thought that it's safe to use them to avoid DMCA

viscid pebbleBOT
#

@median tinsel Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #rules in any server you join.

spring jetty
#

Hi, how do i make my own overlay for my xbox streams by just a follower alert and a sub alert 🚨 ???????
Can anyone help?

near rivet
#

What is the best way to utilize my obs without a capture card to still use my overlays,and headset on my Xbox?

dark coyote
#

can i hear my activity feed in the gaming pc?

viscid pebbleBOT
#

@near rivet Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

near rivet
#

Ok. I have companion app. And thank you.

glossy fog
#

Hey, i just setup a scene with stream alerts i found on stream elements but when I click emulate they don't show up on obs

#

I'm not sure what the problem is

#

I copied the link and made it a browser sceen

#

scene

normal igloo
#

@wary halo @lament blade oh boy that was fun only just got off discord call with renziito

#

let's just say many things was said And let's just say I'm pretty sure SE has a rough idea of my feedback now LULW

lament blade
#

Alrighty

normal igloo
#

Don't worry it's all good stuff mr t

#

nothing they're not already aware of LULW

#

oh btw mr t

#

Guess why my overlay messed up

lament blade
#

Why?

glossy fog
#

do you have to be live for the follower alert emulation to work?

normal igloo
#

because I made changes as for the server was having issues or at least that's my understanding of it anyways kekw

carmine brook
#

Puffin_ (with an underscore) recently changed her name to just Puffin and now her chatstats command does not work and when you go to chat stats a 404 page error pops up. Can you please fix this?

lament blade
#

LOL nice

normal igloo
#

@glossy fog no you can test your alerts within your overlay

carmine brook
#

I am in the helpdesk channel for twitch though. whatcha mean?

glossy fog
#

But it will not show on obs unless i am live?

normal igloo
#

Wait

glossy fog
#

it works on my overlay

normal igloo
#

oh I'm a noob

#

I typing in twitch help this whole time kekw

#

oh no

#

no

#

XD

#

I'm so sorry Aniket kekw

#

yoo Someone please help out JeremyMcPoggerton I feel bad now kekw

#

anyways

#

@glossy fog You can still test in obs tho you would had to be live if you want real new alerts of course

abstract hemlock
#

@carmine brook done

carmine brook
#

@abstract hemlock thank you so much!

pulsar hill
#

Hey, I am trying to update my overlay and after saving it and reloading the page when I hit preview the thing doesn't show any of the changes I made.

normal igloo
#

mmmm @abstract hemlock sounds like my issue I had ^^^ perryT

pulsar hill
#

dam. were you able to fix it?

#

I even tried clearing cashed data and nothing changed

normal igloo
#

unfortunately I needed to redo all the changes as I think the servers was playing up earlier today perryT

pulsar hill
#

puft, aright. thanks dude I will try that

normal igloo
#

yeah I know right annoying but from what I've been told SE is planning on changing server providers soon so hopefully we will see less of this kind of problem soon

pulsar hill
#

ok so that worked; but one other thing. When changing the text names, they don't update... I can only assume that is the same problem.

quick hamlet
#

Hey I Can't Find Out Where To Add StreamElements As A Mod Of My Stream So All Of The Widgets Work

normal igloo
#

@quick hamlet to make SE a mod in your twitch chat do /mod StreamElements

#

👍

#

@pulsar hill unfortunately sounds like it

#

man I'm scared to leave the editor now tho like I really don't want to bloody redo everything again kekw

#

SE please look into your servers greekyikes

quick hamlet
#

@normal igloo Ok I added it as a mod but the commands are still not working

normal igloo
#

ok give me 1 sec

modest sapphire
#

i have page 404 on my chat stats and nothing is showing on the stream elements leader board widget. i've already messaged about this and it worked for 1 day. now its stopped working again and been like this for 3 days. ID - 5f86f41dd6895492903360d7. Old twitch name used to be synthetekk, now - synfetic. Thanks in advance

abstract hemlock
#

@modest sapphire fixed

mystic harbor
#

i still cant upload any picture on streamelements. they just dont show up after upload. anybody has the same issue ?

modest sapphire
#

@abstract hemlock thanks but it keeps resetting i think ever other day....its done this a few times now. its goes back to 404 every few days

harsh cosmos
#

Um the bot cannot be activated on the main page of my account? Anyone know why I cant select it

zenith fog
#

I set up a subscriber goal on my overlay and the number of subs that I have glitches out and says I have way less than I do... Anyobdy know anything?

heavy hare
mystic harbor
#

rightlick the source > transform > stretch to screen ?

ocean pike
#

creeHi In the editor, the Label called Total Subscribers shows only 1 sub, even though I've got way more than that. Other labels (past 30 days etc) seem to show correct amounts. How to get the total amount showing the correct number?

normal igloo
#

^^^ BFL V4POR's Issue is resolved

heavy hare
#

@mystic harbor nah its like the browser link doesnt have the whole overlay...

mystic harbor
#

hm than i dont know im sorry

lament blade
#

Make sure your Browser Source Width is set to 1920 and the height to 1080

#

Becuz all overlays are in 1920x1080 form

twin raptor
#

Why is the se-merch not Loading properly

normal igloo
#

@twin raptor What seems to be the issue?

twin raptor
#

All day I was trying to get in but it is not loading properly it is like 75% of it done

heavy hare
#

@lament blade YAAAAS.... does this look right.. should it have the black around the edge?

normal igloo
#

@twin raptor In what browser? perryT

viscid pebbleBOT
#

@heavy hare To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

twin raptor
#

Ya in Browser

normal igloo
#

yes but which one chrome Internet explorer etc @twin raptor ? perryT

mystic harbor
#

anybody has that iussue ?

#

that its not showing / loading ?

gray vortex
#

hey there frames constantly dropping haven't changed anything at all since starting

twin raptor
heavy hare
#

and when i try set up my main overlay for when im playing a game.. is that still a browser source... or what source do i use for the actual game play and an overlay on top

viscid pebbleBOT
#

@gray vortex Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

twin raptor
#

So what do I do

normal igloo
#

@twin raptor you're missing the question what browser are you using? perryT

twin raptor
#

Google

lament blade
#

He is using Chrome by the looks of it

harsh cosmos
#

Cannot activate bot on main page. Its grayed out, how do I fix this

normal igloo
#

thx mr t

twin raptor
#

Chrome

heavy hare
#

and when i try set up my main overlay for when im playing a game.. is that still a browser source... or what source do i use for the actual game play and an overlay on top
@heavy hare

lament blade
#

All overlays are meant to be added using the Browser Source

normal igloo
#

@twin raptor have you tried clearing your cookies and cash also have you tried without having any extensions turned on as some might be blocking SE's website perryT

heavy hare
#

will it automatically pick up my game play to play with an overlay

lament blade
#

You use the Game capture to pick up the game you are playing

heavy hare
#

okay so have more then 1 source for that scene?

lament blade
#

Parden?

twin raptor
#

How do I do that

#

I will be back

heavy hare
#

so when i set up the scene for my main overlay for when im playing. i add the web browser source for the over lay, and on the same scene select game capture source to pick up the game aswell?

normal igloo
#

@twin raptor [ how to clearing your cookies and cache ] In Chrome
On your computer, open Chrome.
At the top right, click More More.
Click More tools and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

lament blade
#

Yes, use Game Capture for getting the game to show in OBS

heavy hare
#

ok thank you @lament blade

lament blade
#

No problem

devout sinew
#

@heavy hare usw a Browser Source for your Overlay and a game Capture for your game, use multiple Scenes with that Scheme for easy handle if I have different Overlay for different games, if they r the same u could use the same Groups with just multiple Game Capture and disable/enable the game u need at the time

#

Use* if you* @heavy hare

heavy hare
#

i shall see how i go hahahha i may be back hahaha

devout sinew
#

If u need help feel free to ask or send a pm @heavy hare

ocean pike
#

In the editor, the Label called Total Subscribers shows only 1 sub, even though I've got way more than that. Other labels (past 30 days etc) seem to show correct amounts. How to get the total amount showing the correct number?

broken gale
#

How can I get my mod bot to say welcome new followers to my channel

gleaming trench
#

hey so im dumb with these things how to i set up those channel point things where people can earn points and use them idrk how....

crimson bough
#

@abstract hemlock Best Regards 😗
Why that happen 😦 ?

abstract hemlock
#

i'm not really sure probably just a hiccup, but you can always ask here and we solve it in seconds 🙂

gleaming trench
#

i did that loyalty thing but uh idk how to work this

copper crater
#

In streamelements alert box editor, is there seriously no way to put the text on the left side of your gif or only the right side ?(I might be very dumb here, but I haven't figured it out yet). If someone can show me that would be great!

gleaming trench
#

@abstract hemlock sawwy for @ but im tryna figure this out

ionic kelp
#

@copper crater that would require custom CSS. #dev-chat would be the place to ask about that.

abstract hemlock
#

@gleaming trench Viewers will receive X points every 10 minutes. and they can use those points to trigger commands or redeem items for your stream store 🙂

gleaming trench
#

yeah but i ain t got one of those

#

like i they get points but theres noi wherre to spend them

#

i give up idk how to do this thanks for help bye

celest oasis
#

You can also try messing with the advanced text option @copper crater in the text settings to create margins

past lotus
#

hello

prime crescent
#

hey um.. i need some help with my streamelements, if anyone is willing?

viscid pebbleBOT
#

@prime crescent Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

prime crescent
#

well my overlay alert isnt working, like it works when i test it, even on stream preview.. but it doesnt work when someone actually follows my twitch, and im very confused

viscid pebbleBOT
prime crescent
#

by id you mean my twitch name oorr...

#

because if so its bdflames

abstract hemlock
#

@prime crescent i just reloaded your account

prime crescent
#

so reload it.. or you reloaded it

abstract hemlock
#

i just did it and i follow you and it appears on the activity feed

prime crescent
#

awesome thanks a million, ima set some stuff up and see if its all working, ill text back if its having any further issues, thanks again

#

and have a good day

grand oxide
#

need helpadding overlays such as aleart boxes

primal hedge
#

hello all, im currently having problems with obs stream labs and stream elements, both programs will not stream at 60fps. wont even do 20fps. my internet speed i 45mpbs up. i have a 3700x and 3080FE not sure the problem

viscid pebbleBOT
#

@primal hedge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

#

@grand oxide Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

primal hedge
#

i havent even streamed yet but i will

viscid pebbleBOT
#

@sudden aspen If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
tawdry plover
#

I accidently added my Twitch account to the wrong streamelements login, how can I remove this?

peak storm
#

Hi. Does StreamElements have a maximum Timer amount per unit time? Perhaps maximum of 1 Timer per minute? Or is there no cap? Eg. If I setup 60 Timers (dw i wont do that) would some Timers play simultaneously or can SE only send 1 at a time? What determine the order and timing of each Timer? Is it just at the set interval after the Timer activates? Hopefully someone knows the answer to these queries as I've been having issues with Nightbot Timers and want to migrate them over to SE. Thanks.

viscid pebbleBOT
#

@tawdry plover There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

lucid surge
#

I can't get my chat in streamelements to work with my twitch chat.

abstract hemlock
#

wdym? @lucid surge

lucid surge
#

In the OBs stream elements under chat box. It's states error then when I go to my stream element page for chat stats states error 404. Is that why when someone chats on the my twitch channel. I cant see it in obs?

abstract hemlock
#

could you provide a screenshot?

lucid surge
viscid pebbleBOT
#

@lucid surge StreamElements menu, on top of OBS > Logout > Login

lucid surge
#

I have done that. I recently changed my name on twitch. I enabled the mod in the twitch chat. I also copied the new stream key to obs as well.

abstract hemlock
lucid surge
#

It works. Thank you for your help. I know what to do next time if it happens again.

lament blade
#

can someone explain how to use se.pay cuz i have link to it but most of paying its sayin into paypal not thru se.pay

#

how can i set it for all donations

abstract hemlock
lament blade
#

yeah, they would not able use paypal anymore right ?

abstract hemlock
#

right now, if you have both enabled your viewer can decided if they use paypal or another method available (those will go to your se.pay account)

lament blade
#

when i disable it, can they still pay thru paypal?

#

i would like use se.pay but most of my friends using paypal

abstract hemlock
#

once you disable it they won't be able to use paypal anymore

tawdry plover
#

so I lose all the overlays for all the accounts just when I want to remove one from my streamelements?

#

is that not a glaring issue for most?!

warm sierra
#

Anyone use the Awesome Shoutout widget? I have an issue with it being too far to the right on stream

abstract hemlock
#

you can always ask in #dev-chat and @ ReneChiquete is there to 🙂

warm sierra
#

Thanks!

swift sky
#

NO ACTIVE WIDGETS WERE DETECTED FOR MEDIA REQUEST

#

how do i add a media request widget

hallow vault
#

I have a person that has subbed to me on twitch... he was able to access sub-only commands.

He changed his twitch user name and now can't access those sub-only commands, says he's not a sub.

Is there somewhere I can set him as a sub in Stream Elements so he can access those sub-only commands again?

viscid pebbleBOT
ionic kelp
#

@hallow vault have them do that.

hallow vault
#

I don't think he's ever been in streamelements though... hmmm.

ionic kelp
#

That might be the case but it's "weird" sometimes.

hallow vault
#

okay, I'll let him know. Thank you for the quick response. It's appreciated. ❤️

gleaming trench
#

So to get channel points or whatever where they watch your stream and get points and buy stuff like highlight message or somthing and I stream ps4 what would I need or can I just set that up without needing a capture thing and all that sorry I’m new to this and trying to learn

swift sky
#

can someone help

viscid pebbleBOT
#

@swift sky Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

swift sky
#

i need help with media share

spark sable
#

Hey I had a question about alerts. I created and added an alert url to my sources in OBS, however when an alert pops up no sound is played through stream from it (I added audio sources to all of them)

abstract hemlock
#

show here a screenshot of the propeerties of the browser source @spark sable

#

@swift sky be as describe as you can so we can try to help you

swift sky
#

basically, when i say play on stream, it says i dont have the media share widget, how do i add the widget

#

@abstract hemlock thats my problem

spark sable
#

@abstract hemlock I just found it... I didn't notice the Control audio via OBS option. Sorry for wasting your time 😬

abstract hemlock
#

@swift sky edit the overlay and add the the media share widget on it

swift sky
#

where do i edit it

#

@abstract hemlock nvm i got it

sudden anvil
#

my quote command is broken?

abstract hemlock
#

probably 2 instances of the bot, do you have Ground control or obs.live?

sudden anvil
#

obs.live

abstract hemlock
sudden anvil
#

yeah it seems okay now i don't know why

abstract hemlock
#

i did something 🙂

sudden anvil
#

really strange because it wasn't working like that while I was streaming so I started up a quick test stream and it looked fine

viscid pebbleBOT
sudden anvil
#

oh okay thank you!

odd ocean
viscid pebbleBOT
#

@odd ocean If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
odd ocean
#

Old name is crash9892003.. new name is crash_course_mechanic

#

My chat bot is activated... how do i deactive it... streamelements is already a mod

viscid pebbleBOT
odd ocean
#

Thank you

sudden anvil
#

is it possible to make a custom quote command or edit the default one? i want to add the date it was added and game i was playing

lament blade
#

Twitch- NorahPerk chatstats doesn't show up

bleak shard
#

HEY! im trying to set up my media request on my over lay and its saying its not detecting the widget so i go onto overlay in stream elements n still not appearing help? :/

#

even though i added it in

last gazelle
#

when i import my overlay into OBS Studio its the wrong size/dimensions help?

viscid pebbleBOT
#

@last gazelle The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

rapid ermine
#

I manage 2 other twitch accounts that use SE, but the timers are not working. Need help

placid raptor
#

you can feel free to elaborate on your issue

sudden anvil
#

is it possible to make a custom quote command or edit the default one? i want to add the date it was added and game i was playing

rapid ermine
#

I have enabled the timers on the 2 accounts I manage and when the streamers go live. The timers do not work

granite gate
#

hey guys, ive been trying to stream, but every capture other than display capture shows a black screen. how can i fix this?

viscid pebbleBOT
#

@granite gate Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

viscid pebbleBOT
#

Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #rules in any server you join.

nocturne glade
#

Hello. My bit not work. I dont se my tip in obs. ? And i dont se my tipp alert. Not work ?

pine bobcat
#

I recently followed a streamer that had a setting so when I followed her this message came up in her chat "ModeratorVerifiedStreamElements: 感謝Captain_Meerkat追隨~啾咪" (says thank you captain_meerkat for following).

How do I set this up to do the same in my chat when someone follows?

nimble dune
#

Bot->Modules->Chat alerts @pine bobcat

pine bobcat
#

@nimble dune Thank you

nocturne glade
#

I change name yesturday to @mamyris

viscid pebbleBOT
#

@nocturne glade If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
#

@nocturne glade StreamElements menu, on top of OBS > Logout > Login

grand oxide
#

I'm coming from streamlabs and was wondering how I get my alert box added

nocturne glade
#

@viscid pebble i change from @nocturne glade ang now i have @mamyris

viscid pebbleBOT
hazy gulch
#

Hello.
A few weeks ago I set up my Stream with StreamElements. Everything worked fine. But the last two streams StreamElements seemed to be inactive. When someone followed there was no notification in the chat even though I set it up. Furthermore I wasn't able to use commands.

StreamElements has mod rights and commands are active. What can I do to solve the problem?
Thanks for your help in advance.

viscid pebbleBOT
hazy gulch
#

Unfortunately I can only see "Leave channel" and "mute" there. So in my understanding the Bot should be active.

nimble dune
#

click part channel and join channel and test if is working

hazy gulch
#

A thank you. I understood the message from SE.Support wrong. I think this was the language barrier.
Thank you both so much for your help.

paper hedge
#

My custom bot isn't working in streamelements. I tried logging out un modding my bot twitch bot account and then re joining and re modding my bot. I recently did a fresh install of windows 10. Would my chat stats need reset? My twitch account is beardedgreatdane

viscid pebbleBOT
#

@paper hedge If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
paper hedge
#

Thank you. That fixed it

nimble dune
sudden anvil
#

is it possible to make a custom quote command or edit the default one? i want to add the date it was added and game i was playing

#

3rd time's the charm :3

restive horizon
#

How do I add a command in chat?

wary pumice
ionic kelp
#

@sudden anvil You can add an alias to the default command but you'd still have to do it the same way and add the game/date when adding the quote.

#

Gfd

viscid pebbleBOT
#

@wary pumice Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Click on Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

sudden anvil
#

@ionic kelp how do i do that

warped radish
#

is there a newer one anywhere?

lament blade
#

hello....how do we change our streamelements user name???

placid raptor
#

It's derived from your streaming platform account username @lament blade

ruby nest
#

Hi Everyone, Is anyone around to help a brother out?

#

Ive made the layouts using a template in SteamElements but how do i actually add them to the sources etc? to get them to all work?

rustic berry
#

I think you use browser

ruby nest
#

ive tried.... Doesnt work

rustic berry
#

oh damn

#

then idk

gray creek
#

I need help

#

like im trying do a giveaway on my twitch

#

and i want my viewers to see my giveaway

#

but i cant find the giveaway widget anywhere on streamelements

viscid pebbleBOT
gray creek
#

I dont even have the option where it says overlay manager

placid raptor
gray creek
#

?

#

yea thats the giveaway

#

but how do i get the overlay

#

on my stream so my viewers know im doing a giveaway?

tough zephyr
#

so, my viewers are getting HTTP Error 503. The service is unavailable. on sponsored link

gray creek
#

any ideas?

placid raptor
#

tglWtf @tough zephyr

tough zephyr
#

ok, seems to be working again

placid raptor
#

that description though

tough zephyr
#

?

placid raptor
#

nvm, ggs

tough zephyr
#

its a SE.Sponsorship and the viewers clicked it and got a 503, since it goes using your link shortner

#

i was thinking i should report it

gray creek
#

im still confused

#

i dont see the giveaway widget when i click on my link

placid raptor
#

Are you on twitch @gray creek ?

gray creek
#

no im on streamelements

#

im not streaming rn

placid raptor
#

is your streaming platform twitch?

gray creek
#

yea

placid raptor
#

and you're looking for that widget while logged in to twitch?

gray creek
#

im looking for a widget on stream elements called giveaway widget

placid raptor
gray creek
#

in this video the lady talks about a widget called giveaway widget

ruby nest
#

@placid raptor You seem like a lad that could help me!

gray creek
#

but i dont see that anywhere in streamelements

ruby nest
#

@placid raptor Can we jump on a call at some point?

placid raptor
#

nope @ruby nest

gray creek
#

there's suppose to be an option called manage overlay i dont see that on the streamelements website

uncut dagger
#

how do i activate my overlays?

viscid pebbleBOT
placid raptor
#

cmonBruh guys come on

ruby nest
#

Excuse my retardness im totally new to this whole thing

placid raptor
#

I'd expect you to ask questions that are a bit beyond basic and available on youtube

ruby nest
#

And im struggling

gray creek
#

wow now i see it

placid raptor
#

So please, check out the YT page

gray creek
#

thx man

#

you a life saver

ruby nest
#

I have....

placid raptor
#

and what is your question now @ruby nest ?

ruby nest
#

Ok, Lets start from the start. I have created a theme, Edited it to how I like and now i want to use it. Ive added it as a web source to OBS, But its not the right size for one. Then after that, None of the widgets work.

viscid pebbleBOT
#

@ruby nest The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

gray creek
#

also so how would i post that overlay into my obs studio?

#

and will it update when someone enters the giveaway?

ruby nest
#

Ok, NOw that its the right size, How do the widgets work?

placid raptor
#

you're both asking about widgets

#

Why not just try and see what each widget does?

#

@gray creek bro add the widget, save the overlay, use the overlay as a browser source as seen in the above image, and test

#

@ruby nest unfortunately that's a very broad question. If you create an empty overlay and then go into editing it, you will have a + icon on the bottom left

#

that's your go to for anything you want to add to your stream visuals

#

It's pretty much straightforward, all the options you have there are named in a way that you'll understand what they should do

gray creek
#

dont i need to get a link tho

#

im not seeing any link for the widget

viscid pebbleBOT
uncut dagger
#

please i need help with overlays that is a real person so please help

gray creek
#

nvm i got it

uncut dagger
#

i need help from a real person is wha im tryin to say