helpdesk-twitch

[round bramble]

@knotty mantle New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[strong kernel]

@knotty mantle Please stop spamming. Either state your issue in detail or watch the tutorial videos.

[knotty mantle]

were the issue thing

[median basalt]

Nethyr, there was another stream elements url in my donation panel before

although i didnt save that previous url file, but it was connected to the same paypal adress

[strong kernel]

Then it'd be in that account's revenue history instead.

[grave crescent]

yo

what do i read chaqaton

is there like a streamelements version of streamlabs chatbot

[median basalt]

oh god I think I got it

[ionic kelp]

no. Only the cloudbot.

[median basalt]

I added my youtube adress as well

[grave crescent]

no but is there something i read chat on

[median basalt]

I found it on my tiplist of my youtube section.

[ionic kelp]

Either use the chatbox in OBS or popped out from in browser.

[median basalt]

Nethyr or sudo, is there any way to import my tip history from the youtube section to the twitch section?

[strong kernel]

There is not.

[median basalt]

its a bit confusing though, why is there an option to add your youtube as well?

[strong kernel]

Some people like to stream on different platforms and want the ability to copy overlay designs between them, and not have to log out and back in to go back and forth.

[median basalt]

Ah I understand that..

Is it possible to ask an employee of streamelements to copy paste my youtube tipping section to my twitch section? since its from the same person?

I understand I cant do that , but maybe streamelements can.

[median basalt]

oh oops! Sorry nethyr!

I thought you were just a friendly co streamer 😛

What would you do in my place now? I stream only on twitch and I want the information of the tips of my yt section to my twitch section

[strong kernel]

Tips are not shared between channels. All channel data is kept completely separate.

[sonic grove]

I have a problem with the points of the channel

[median basalt]

is there a way to manually add tips then nethyr? so i can re alert them?

and how to close the youtube section?

[strong kernel]

Once merged, channels cannot be unmerged.

[wary halo]

and if you ever want to ask a question in Dutch you can always ask in #🇳🇱︱nederlands want dat kunnen we ook gewoon hier 😉

[median basalt]

gr8 news Nethyr thanks!

oh ruben thanks for the tip! ^^

And is there a possibilty to delete the youtube section? last question i promise

[wary halo]

not if it's linked to any other account, or it would delete everything

[median basalt]

hmmm allright!

how to make sure I have the right url in my twitch panel then? to make sure its from the twitch section?

I added the 3 donations manually now. but they dont show up in my ground control or page settings (leaderboard)

[strong kernel]

Are you logged in with Twitch on StreamElements? Then the link in the tipping settings is for Twitch.

[wary halo]

https://streamelements.com/dashboard/tipping-settings

[strong kernel]

Are you logged in with YouTube on StreamElements? Then the link in the tipping settings is for YouTube.

[median basalt]

Allright so thats ok now, but will they go through to my ground control and my leaderboard section?

[strong kernel]

If your Ground Control is connected to your Twitch, then it will show Twitch tips.

If your Ground Control is connected to your YouTube, then it will show YouTube tips.

It will never show both at the same time.

[median basalt]

okay its on the Twitch section , but it doesnt show the manually added tips now

I'm sorry for all the questions by the way, im not used to ask you guys so much, a big thanks already by the way 🙂

[strong kernel]

Manually added tips won't show in the activity feed.

[median basalt]

oh

hmm

Well those people will be sad :p

But my own fault by mixing up the yt and twitch section

[tough mirage]

Hi! The total sub points is counting me as a sub-point... but on twitch it only appears to be 1 less

[ionic kelp]

!newtwitchapi

[round bramble]

Due to a recent change from Twitch API, these features are affected by the change:

• Ground Control does not have Custom Bot Name
• Subscriber count will count the Channel and any other permanent sub you may have (+1 or +2 or +3 on top).
  We are working on fixing both issues, but there is no ETA.
  OBS.Live still has Custom Bot name working fine in it.

[tough mirage]

Oh, thanks! 😛

[ionic kelp]

Are you using it in a command or your overlay?

[tough mirage]

Overlay

[median basalt]

Well thanks for all the help @strong kernel

[quartz burrow]

i cant get my overload from streamlabs dont want to go at the streamelements

can you help?

[strong kernel]

@quartz burrow Can you rephrase that a little more clearly please?

[quartz burrow]

i cant gey my overlay from streamlabs over to streamelement

[strong kernel]

Did you use the import function in OBS.Live?

[quartz burrow]

yes

[strong kernel]

It does not immediately go into OBS.

It uploads as an overlay in your account on the site.

You then add that to OBS manually.

[quartz burrow]

ok thank you i will try

[ripe moth]

Hey so i've applied for the Magic the gathering EU program 16 days ago and it's still under review, maybe you guys could speed up the process a little bit? or how long does it usually take to do the review process? thanks

[strong kernel]

The process is handled by Wizards, not by us.

They approve accounts.

[ripe moth]

what?...i don't really get it, it's on streamelements page ain it?

[strong kernel]

Wizards themselves approve applications.

We built the system. They use it.

[pallid prism]

so im trying to get my chatbots, commands, and timers working but it just keeps showing the spinning wheel of death

[ripe moth]

@strong kernel ok thanks, just hoping that it wouldn't take months to get approved or reviewed

[pallid prism]

can someone help me?

[strong kernel]

@pallid prism Screenshot please?

[shrewd nebula]

who do you ask for the streamelements chat stats thing

[strong kernel]

What about the streamelements chat stats thing?

[shrewd nebula]

my friend changed name and it no longer counts his chat stats on the leaderboard

if u know what i mean

[pallid prism]

Screenshot

[strong kernel]

What browser?

@shrewd nebula Are you saying a streamer's chat stats are no longer working, or a viewer's messages on your chat stats page aren't going up?

[pallid prism]

microsft edge if that's the question being asked

[strong kernel]

@pallid prism Please use Chrome. Edge in particular is lacking functionality of other modern browsers. Or in layman's terms, it's 💩

[pallid prism]

XD thank you

[dim marten]

I guess this is the best place to ask. Is there a way to see what's filtered by default in the 'standard profanity detection'? I run a "Clean Stream" which means I don't accept any swear words, and am not sure what to add to it.

[strong kernel]

@dim marten No way to see it yourself, but it'll trigger even on emulated events, so you can play around in the editor.

[dim marten]

If I add one already in the list, what would happen?

[strong kernel]

Nothing.

It'll still work.

[dim marten]

alrite. Debating on moving to Twitch so I'm looking around at things.

Does SE have a chat overlay for Twitch? Friend of mine used Pixel Chat on Mixer, but is on Twitch now.

just the chat itself, not rest of overlay

[strong kernel]

Yes, you can add a chat widget to an overlay to show it on stream.

[dim marten]

I'll let her know, just in case she gets SE running.

Does it support BTTV? Wouldn't know.

[strong kernel]

Yes.

FFZ as well.

[dim marten]

sweet, she'll love that!

[short hound]

Does anyone know how to ban certain words from text to speech?

[strong kernel]

Adding the words to your tip moderation in tipping settings should likewise stop them in TTS.

[short hound]

okay I wanted to use it for subs but maybe not lol

[strong kernel]

It will apply to sub messages too.

[short hound]

😮 would it be all alerts?

[strong kernel]

Yes.

[short hound]

sweet thanks for your help 🙂

[dim marten]

Do I have to make a second Paypal acc for the micropayments thing or could I just activate it on my business acc I have?

[strong kernel]

Yes, any given account can either have it activated or deactivated. So you need one that does and one that doesn't.

And then tips are routed to the correct one based on value.

[dim marten]

Hmm, I'd rather not go through the whole process of setting another one up, oh well lol

[indigo igloo]

@dry hare i have audio and can hear it just obs isnt picking it up

idk what i just did but think i fixed it

[cinder forge]

How do I set up my stream overlay?

[round bramble]

@cinder forge To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[cinder forge]

Thanks!

I mean like a template.

Same thing?

[strong kernel]

The more detailed and specific you are with your question, the more detailed and specific we can be with an answer.

[cinder forge]

Right, you know how streamers have the templates that says "Starting Soon" or "Be right back". How do I get those templates from Streamlabs OBS?

[strong kernel]

Well, we're not Streamlabs, so you wouldn't get our themes from Streamlabs OBS.

https://streamelements.com/dashboard/themes

[cinder forge]

Alright thanks!

[real fern]

can someone help me pls

[round bramble]

@real fern Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[dim marten]

rip, tried contacting paypal to setup micropayments but chat ended on its own, lol

[real fern]

need help with the viewer count

[strong kernel]

First, don't ping.
Second, you've provided absolutely no information on what the issue is. We can't help if you don't ask a question.

[real fern]

Okay i want to disable the viewer count in the activity feed... but i dont know how

[strong kernel]

The option is in the menu in the top left of the activity feed.

[real fern]

ok im lost sry ! thanks for the quick support

[dim marten]

hmm, paypal says they're not promoting 'micropayments' anymore O-o

on phone w/ em now

Edit: Nvm, had to call twice, then they saw it.

[late terrace]

hi, my 1-person host alert doesn;t show up on stream when a person does it, but I can play a test alert from my alertbox overlay and it plays, and even shows up on stream as the test one. Any thoughts?

[round bramble]

@late terrace Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[late terrace]

ok thank you

[outer mesa]

is anyone able to tell me about this error that happens when the person i want to invite as editor clicks on the invite link?

[strong kernel]

Make sure they're logged in with their own account, and not managing any other, and then make a new link for them.

[outer mesa]

so an editor of someone elses channel cannot also be an editor for mine?

[strong kernel]

They can, they just can't be currently editing them.

[outer mesa]

ok thanks

[hoary umbra]

I'm in the Magic the Gathering Creator program, accepted the 3hr stream challenge. Been streaming for about 4.5hrs playing MTGA but the challenge still says 0% completed. Is it possible I missed a step?

[dim marten]

How would I add the StreamLoots widget as a custom widget? Is it possible?

[strong kernel]

Unless you can custom code something that connects to their system, no.

[dim marten]

rip, there's like nothing on Twitch that can connect to them it seems, no bots, no nothing. Just Mixer.

[dim marten]

I tried setting up a custom image alert, with the option for "Text over image" but it doesn't appear when I hit test? https://i.imgur.com/W4c96ko.png

I did hit save

[strong kernel]

@dim marten Text settings > Advanced tab > Play with the Margins.

[dim marten]

Ah ok, it was at -50 for some reason

Hmm, I'm noticing a black 'flicker' when the animated BG stops then restarts?

[strong kernel]

Can you provide a video or clip of that?

[dim marten]

Let me see

About 42-43s through the file.

[strong kernel]

This is an issue with the video itself, rather than the overlay or editor.

The end has black frames.

[dim marten]

Weird, it doesn't do that with the file locally on OBS

the one I use locally is MKV, and it doesn't have those black frames

same file, diff format

[dim marten]

Which is weird, they're the same file just different format.

[strong kernel]

Something may have happened when converting.

But the file itself has the black frame.

[dim marten]

no idea why then, is there a reason MKV isnt' supported?

[proud apex]

Hi I have a question that is probably asked a ton, but here it goes anyways. Im just starting off setting up all my streaming stuff and want to set up donations. But my question is, how do i deal with the taxes? Like does anone have any super detailed steps or a video they could link or something? tyty

[strong kernel]

I couldn't tell you the technical reason.

@proud apex Monthly income reports can be made at https://streamelements.com/dashboard/tipping/income-report

[proud apex]

ill give it a look, ty so much (:

[dim marten]

And I can't use the 'correct' one cause its 70mb and too large

May have fixed it, we'll see haha.

[slow mortar]

Can someone help re-add my custom bot name to my chat. It's disappeared from my channel and not showing up either in my ground control settings

@here ^

[strong kernel]

@slow mortar Don't forget you have the #dreamteam channel for support. 🙂

[severe hollow]

why does lowering the quality of overlays chop them in half?

[strong kernel]

@severe hollow Changing an overlay's resolution does not automatically move or resize the widgets in the overlay. You'll need to do that manually.

[distant sequoia]

i changed the name of twitch profile, and I no longer earn points in the stream elements account. what can i do?

[strong kernel]

@distant sequoia Can you go into more detail?

[distant sequoia]

my name on the twitch profile was nagayoshilol

i changed to leonagayoshi

my profile on stream elements is nagayoshilol

i need change for leonagayoshi

[strong kernel]

Log out and log back in to StreamElements.

[lament blade]

streamelements is not in my chat after i changed my name, i tried logging in and out but it didnt help :c

[round bramble]

@lament blade If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[distant sequoia]

i lose my points?

[strong kernel]

@distant sequoia Type !rename nagayoshilol into the Twitch chat of the streamer you're watching.

[lament blade]

i dont have a "join" option under bot settings?

[strong kernel]

If it says "Part" select that and then select "Join" to send the bot to the chat.

[lament blade]

it doesnt say that either?

[strong kernel]

Screenshot please.

You are likely on the wrong page.

[lament blade]

just Modules, User Management, Chat commands, spam filters, timers

[strong kernel]

https://streamelements.com/dashboard

On the right. Not on the left.

[lament blade]

wowie

didnt think i was that dumb

thanks

[distant sequoia]

thanks ❤️

[cobalt tapir]

which flavor of regex does the bot use

[strong kernel]

Golang.

[cobalt tapir]

thanks

[smoky ice]

how do I make the streamelements bot use my bot account?

[strong kernel]

There is a tutorial video in #helpdesk-selive

In the pinned messages.

[wind current]

How do u make the bot comment every time someone comes in Incase my mods arent on my stream?

[strong kernel]

There is no option for a first message greeting, as we've found them to be counterproductive. The minimum action for a response is a follow.

[patent sun]

so all of a sudden (literally nothing on my pc changed updates etc.) my dropped frames went to 98% and my CPU shot to 15 % and when stopping stream it takes a good two minutes. restarted obs, restarted pc, changed servers, changed bitrate and fps to no avail, any idea why this would be happening. also speed test is running 300 down and 30 up no problem

[round bramble]

@patent sun Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[patent sun]

https://obsproject.com/logs/fEHSqW2EnhDH-x8v

[strong kernel]

https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FfEHSqW2EnhDH-x8v
It's your connection to the ingest server. Speed tests establish multiple connections to multiple servers. Could just be the path to the ingest server has a problem.

[patent sun]

okay, i'm pleb, what do I do to adress this?

[smoky ice]

thank you for pointing out the pin @strong kernel it fixed my issue

[hazy fulcrum]

i need a lill heko with naming my stream elements bot ?? if anyone has time thx in advance

help*

[strong kernel]

There's a tutorial video in the pinned messages in #helpdesk-selive

[hazy fulcrum]

so do i need ground crontrol??

[strong kernel]

The video is for OBS.Live.

In the OBS.Live helpdesk.

[buoyant plover]

I have this problem since I bought the camera (6 months ago) in OBS it seems that it had some glitch effect, I already reinstalled OBS from ZERO, even format my PC, install all the newest drivers and firmware, in the application of "Logitech Camera Settings "the" glitch "effect does not appear BUT it looks like frozen, as it was at very low FPS

Proof Video:
https://streamable.com/ai6kx

MY PC:
intel core i9-9900k
GTX 1080 TI
32 GB RAM DDR4
Zowie 240HZ monitor
Windows 10 PRO 64 bits

[little oak]

try changing the resolution on the webcam

[buoyant plover]

yep, and not work 😦

[scarlet tiger]

@buoyant plover Please only post your question in one channel. Thank you.

[little oak]

hmm weird the reso should have helped with that

it may be your usb port

try a new usb port and see if that still does that weird glitch

[green reef]

Hi, I'm trying to run a VR stream with an Oculus Rift but I can't seem to get it to show. The window is active and it's a visable layer, but it's just black?

[hearty flume]

@pallid osprey do you know the lines I need to add to your chat widget so it only works for subs? so they can trigger the gifs. Thanks!

[little oak]

@green reef blank screen on what.. in obs.live?

[dry hare]

@green reef what do you mean?

Are you trying to capture the Oculus Home?

because that doesn't capture by default

[green reef]

@little oak yes

From a Steam VR window

[dry hare]

If you're using a Rift, you have to wait until you've launched the game, then use game capture and specify the window

[little oak]

^

[pallid osprey]

@hearty flume that should be added. Very first field

[dry hare]

it's really annoying to do, but it's the only way to do it

https://www.youtube.com/watch?v=4IVIzigYpKc is how I know

[green reef]

@dry hare So run it of a monitor screen rather than through the Steam VR window?

[dry hare]

That's Vacation Simulator purchased on Steam

Add a game Capture for the scene, then you have to select a specific window. You can't add the game capture until after the game is launched because of how the rift works, and the fact that most games on a rift run in Windowed mode

it's an unfortunate side-effect of the rift

[green reef]

Ok, cheers for the heads up 😊

[dry hare]

I will usually launch the steam game, then create a scene specifically for that particular game so that I don't have multiple game/window captures in a scene. Then you simply just swap the scene via the virtual desktop and gg 😉

[hearty flume]

@pallid osprey lol what I mean is "what should I add?" haha! I cant code worth a dime

[dry hare]

So for my daughter who streams VR, I have a scene specifically for Job Simulator, one for Vader Immortal, one for Vacation Simulator, and they're all using the same overlay. I just add a game capture for the game after which the scene is named

[pallid osprey]

I already added it

[green reef]

@dry hare Will try it later but may come back to pester you 😉

[hearty flume]

can you give me the link? the one I get from the #widget-share seems not to have it

[little oak]

uh what

wrong place to be begging for a steam card, dont ya think?

[dry hare]

fixed

I know a guy who gets things done.....

😉

[little oak]

@buoyant plover did changing help with the weird glitch?

[dim marten]

This a place to get help with a command? Is it possible to manually set the count on a command like !death?

[dry hare]

@dim marten if you check the variables tab within commands, you can see the various syntax for the !count command

[dim marten]

ah, i see it now, so a third command to manually set it haha

[dry hare]

I believe so. There's an increment, manually set, and clear right?

[dim marten]

Unless its possible to get the variable to do just !death to add 1, then !death 20 to add 20?

since that would be for Regulars, and !deaths would be for all (just views).

[dry hare]

I dunno

I'm not a custom command person yet

I just stream terrible games nobody watches 😉

[dim marten]

lol

[little oak]

we all do orsuna

[dry hare]

I'm seriously tempted to stream Fishing Pro Sim: World Tour from Xbox Game Pass

fucking game is stupid addicting

and i hate sim games

[little oak]

you aint lying and thanks for bringing it up now i have to go play

[dry hare]

I started a campaign and I'm in season 2 of tournaments!

I just finished the first carp tournament with 60lbs of carp

next place had 30

okay, i'm off to sleep. work in 6.75 hours

WOOT

[little oak]

good night

[dry hare]

night night!

[zenith widget]

@dim marten ${count deaths +20}

[digital trail]

Is it possible to change the email address linked to stream elements website? I'm on my mobile device right now so not sure if I can't see the option to do so because of that.

[zenith widget]

If you've changed your Twitch's email

then simply logout from our dashboard and login again

[knotty valve]

I tried changing my message on the << message to your tippers>> portion and when i check my actual page its just the gif notif popping up?

[round bramble]

@knotty valve Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[charred crag]

is there a shout out command for the chat bot?

[zenith widget]

Ok so, since you don't have your twitch placed in your discord profile, its either connect it or provide us with the the account ID @knotty valve

so that I can check what you mean

@charred crag When you make a new custom command there is a template button

[charred crag]

ok thank you keizar

[knotty valve]

@zenith widget oops okay i connected it

[lament blade]

Streamelements is failing to identify people

[gentle imp]

how so?

[zenith widget]

@knotty valve Sorry, had to step away for a moment. I see that there is a message in the tipping page

its quite big

Can you show me what gif you are referring to though?

[knotty valve]

earlier where that pika gif was there was the message I put, but now i only see the gif

and nwww

[zenith widget]

wrong page

thats SL

[knotty valve]

SL?

[zenith widget]

Streamlabs

https://streamelements.com/kristykremedream/tip

[knotty valve]

oh

[zenith widget]

this is the link with us

[knotty valve]

oh

im dead

and embarassed now. thanks

[zenith widget]

[knotty valve]

[charred crag]

how does the point system work ( how many poits in a minute)

[zenith widget]

X points ever 10 minutes

[charred crag]

fro chat bot

X?

[zenith widget]

it peneds how many points you set in the loylaty system to give out every 10 minutes

hence "X points"

[charred crag]

ok where can i find that

on the site

[charred crag]

ok 👍🏼

[short yarrow]

i installed this obs.live thing and now neither obs nor this streamelements.live opens

[zenith widget]

Can you elaborate a bit more? Does the OBS window even show up?

[short yarrow]

no

[zenith widget]

does it show up in the task bar?

[short yarrow]

it doesnt

[zenith widget]

like so

[short yarrow]

but its listed in my taskmanager

no its not in my taskbar

[zenith widget]

if you open Task manager do you see obs.exe anywhere?

[short yarrow]

yes

[zenith widget]

do you see it in the system trey?

[short yarrow]

no

[zenith widget]

kill the process in task manager

restart PC

and see if it starts

[short yarrow]

ok brb 🙂

ye ok restart worked

ty

[zenith widget]

[lament blade]

I think there's an issue with Stream store. When you click on a sound to upload and you look at your 'sounds' library none of the play buttons can be activated, greyed out. Even on sounds that have been live and work on stream. Now addtionally when I upload new sounds, I can't trigger them on stream. Old sounds can be triggered, just not played on the 'sounds' library.

[proven rover]

hello i was wondering if anyone dont mind helping a new soon to be streamer for twitch but in need of a help for my stream setup

[ionic kelp]

@lament blade Have you logged back into the SE website since changing your name?

[round bramble]

@proven rover New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[lament blade]

@ionic kelp sorry? I didn't change my name. Well I did but that was about a month ago.

[ionic kelp]

!namechange

[round bramble]

If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[ionic kelp]

Do that and try again.

You also might wanna fix the connected account in discord.

[lament blade]

Done that.

Name is keriaKATANA

I've added sounds since changing my name so may not be the issue?

Also update connections, I didn't notice that.

I need to start my stream so I'll check back in to see if you have done the staff part

[ionic kelp]

What browser are you trying it in?

[lament blade]

oh Chrome

[ionic kelp]

google chrome or edge chrome?

[lament blade]

always worked before

google

[ionic kelp]

And if you try in incognito?

[lament blade]

nope

can't hit the play button

[charred crag]

if i add ( in the store ) a sound will it automaticly play it on stream?

[ionic kelp]

It requires someone to "redeem" it but as long as you have the widget for it should work.

Try in another browser?

[charred crag]

ok

[ionic kelp]

Preferebly not edge/ie.

[lament blade]

same in Firefox

just to be clear it's this screen

[ionic kelp]

Yeah.

[lament blade]

see the top left is greyed out on the play button

oh they are working now

still looks greyed out on the play button but they play. Maybe that's just the design in dark mode but still not sure why it didn't play before

[zenith widget]

Have you tried clicking on the play button that shows up?

I just tried it on Chrome and it played a sound

from the library

[lament blade]

Thanks KeiZar but like I said it's working now.

However you could maybe tell me if it's possible to add a command that picks a steam store item from a list. For example if I have a command !headshot and the response is ${redeem headshot} could I have a list of 3 variants?

[zenith widget]

oh i didn't notice you said it was fixed

[lament blade]

It's ok I appreciate your help

[zenith widget]

wdym 3 variations?

for the bot to respond?

[lament blade]

yeh I think, not sure what wdym is

[little oak]

what do you mean

[zenith widget]

"what do you mean"

abriviation = wdym

[lament blade]

oh

so if I have 3 stream store sounds, headshot 1, headshot 2, headshot 3. Can I use a custom command to randomly call one of these? I already know I can use response ${redeem headshot 1} but not sure how to tell it to pick one of these 3 sounds randomly. If possible.

[zenith widget]

The chat bot responds with the item name

as in

"X user just redeemed headshot for Y points"

so if you have an item named headshot and then headshot 2

then the bot will respond corresponding to each item's main name

idk if i explained it well

[lament blade]

Maybe I'm not explaining well. So if someone types !headshot I want it to play either headshot 1 or headshot 2 or headshot 3 randomly choosing from these 3.

[zenith widget]

not possible

[lament blade]

ok

It was worth exploring

🙂

[twin sentinel]

@lament blade You can use the redeem variable nested in the random pick variable: ${random.pick '${redeem item1}' '${redeem item2}' '${redeem item3}'}

[lament blade]

oh wow

lets try

I freaking love you thanks @twin sentinel this is so cool.

[jade remnant]

we all love benno

[mellow siren]

Any way to extend the time limit to more than 120 seconds?

[hybrid bough]

hey whenever i try to install stremlabs it says installion aborbed and it won't let me uninstall streamlabs obs to download.

[ionic kelp]

Wrong server

This is Streamelements.

Unless you mean OBS.Live.

[hybrid bough]

who me

[lament blade]

Streamlabs is the competitor.

[ionic kelp]

Yes you Dippiey.

[lament blade]

It's like buying a mcdonalds and returning your burger to starbucks.

[round bramble]

Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[lament blade]

wow he's going to go far as an entertainer

[ionic kelp]

They left anyways.

[lament blade]

One last question, is it possible to stop StreamElements bot in chat from saying "This item is on cooldown"

or "your redeemed X"

[little oak]

afaik i dont think there is, cause default cmds can not be edited

unless benno pulls something out of his magical tophat lol

[lament blade]

🙇🏼‍♀️

[proven rover]

when i tried to use !commands my nightbot wont show the commands cause it goes after streamelements how do i stop that and just when i type !commands it gives what the commands i have setup?

[little oak]

you can actually change the cmd name on streamelements, change it to ! cmd then it will only pull from streamelements bot and ! command will pull from nightbot

or if you wanna use nightbot only cmd, you can turn it off

@proven rover

[proven rover]

i am curious if i have multiple streamers come into my stream how do i do multi shoutout to where there twitch link shows up

[finite verge]

hi there, I am new to the MTGA-Content Creator program, tried to redeem some codes...the email wasn't sent to me. I redeemed two challanges shortly after another, may that causes problems?

[cunning flax]

Recebi um donate e nao foi pra nenhum lugar nem pra o paypal nem pra twitch

Esta no chat

Da imagem q estou enviando

[little oak]

@cunning flax in #🇵🇹︱português staff will answer you as soon as they are available in your native language unless you can speak english then ask here

[cunning flax]

I received a donate and did not go anywhere or paypal or twitch
follows an image

This photo

[little oak]

did it display in your activity feed?

[ionic kelp]

@cunning flax respondeu em #🇵🇹︱português

[cunning flax]

No

[ionic kelp]

They got /me'd.

[little oak]

wait nvm are you talking about the 500 dollar dono?

[ionic kelp]

Yup.

[little oak]

thats a fake donation and if that was me they be banned

when doing /me it turns your message same as the username color and they try to fake you out on a donation @cunning flax

[cunning flax]

had one for 10 reais and it also didn't fall from someone else

[ionic kelp]

veja a minha resposta em #🇵🇹︱português

[little oak]

was it the exact same way as the 500?

[cunning flax]

Cade em portugues ?

Yes

Exact

[little oak]

alright, never believe those messages they are an old donation troll on twitch

at any time you see a donation the same color as the username just ignore them for they are not real

[cunning flax]

I will look for 10 reais

[little oak]

the real ones will always show on streamelements activity feed

[ionic kelp]

@cunning flax Olha a minha resposta em #🇵🇹︱português. Isso explica porque ainda não a viste.

[little oak]

im sorry that they got you and i know you was so excited about it but it happens on twitch

[cunning flax]

Cade a msg em portugues ?

[ionic kelp]

https://discordapp.com/channels/141203863863558144/485869331574554634/677154527442370560

[half wind]

hello guys, I have changed my twitch username and my SE stats page is not migrating itself :( https://stats.streamelements.com/c/justmemo (old username mmrxxgo)

[little oak]

@half wind soon as a staff is available, they will fix the stats for you so you dont see the 404 error, checc bacc periodically if you do not get a ping from staff stating its fixed 🙂

just make sure you post old username and new username

[half wind]

yep, they are posted up top :)

thanks mate

[little oak]

you're welcome

[scarlet tiger]

Forwarded to staffs ⤴️

[wind lynx]

I'm having problems with the credits widget by Grot. Can someone help? Tag me please

[scarlet tiger]

@wind lynx what's your problem?

@half wind fixed

[half wind]

Thanks! You are the best, team ;)

[quasi jetty]

Why won't the GOAL WIDGET BY: MRBOOST link work in obs or actually no links work for me on obs?

[abstract hemlock]

@quasi jetty you have to add the widget to the overlay

and then the overlay to obs 😁

[dry hare]

And then set the goal parameters

[quasi jetty]

ye but when i add it as an browser source it doesn't show anything

[lament blade]

Hello, i have a Problem with paying to a Streamer

[abstract hemlock]

@quasi jetty have you check the sizes?

[round bramble]

@quasi jetty To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[quasi jetty]

Ok ty i will test that

It works, Thanks for the awesome support ❤️

[abstract hemlock]

@lament blade Hi, you want to pay a streamer?

[lament blade]

Yes

I have already paid, Butter the Streamer didnt gut IT

[abstract hemlock]

you mean, like tipping?

[lament blade]

Donatation

[little oak]

which payment option did you use? paypal or a debit card?

[lament blade]

I Pay with online-banking

[abstract hemlock]

@lament blade did the streamer use Streamelements ? if so.. he see the donation on his activity feed?

[lament blade]

He didnt gut IT

I write with klarna

[little oak]

when you clicced on the donation/tip link, did it have streamelements within the link?

[stiff meadow]

Would anyone plz make me an twitch emote Ik how to do and set everything up but all I need is an emote if anyone would be willing to help plz msg me 🙏

[little oak]

check out the #art-marketplace channel you may find an artist you like

[quasi jetty]

How do i test alerts in obs live

[little oak]

https://streamable.com/h6qgy

@quasi jetty

once you add the source to obs then you can see it both on site and obs

[quasi jetty]

oh ok thanks

[little oak]

Welcome

[quasi jetty]

eh it didnt work i shows perfect on the site but dose not even show on the obs live

[ionic kelp]

!add

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[little oak]

i need those cmds LUL

[quasi jetty]

i have already added it and did all of those steps its just not showing the alert when i click on the web site

[little oak]

try disabling hardware acc in your setting on obs live

top left File-settings-advance scroll down a lil and you will see it

[hollow surge]

Hello !
I have a problem with Songrequest, viz. I have everything set like a point price for a song, after set values ​​as to the length of the song that the viewers can throw. But, entering the chat commands tab, I run! Songrequest, write. I change the tab. I'm going back to chat commands, and! songrequest is disabled. I have been struggling with this problem for over half a year. Has anyone had a similar case? Or maybe someone knows a solution to this problem?

[dry hare]

Are you using chrome? Have you left any fields blank in the media request settings blank?

[quasi jetty]

I cant figure out whats, wrong my game capture wont capture my game or in fact any game obs stream elements live

[dry hare]

Are you running it as administrator?

[quasi jetty]

ye

[little oak]

do you get a lil red box in the left top corner?

[quasi jetty]

No

[little oak]

its normal size but its blank screen?

[quasi jetty]

Its black its no game or anything just a black screen

[wind lynx]

@scarlet tiger The text is one size on the first loop, but a different size on the second loop and there is only one size setting? I don't know how to make it all the same size on each loop around

[little oak]

usually when that happens you give a few to load up when you use game capture if it dont try restarting your obs in admin again

which game are you trying to capture?

[quasi jetty]

Cs

[hollow surge]

@dry hare i have everything setup, every field, im using Opera, but i also try to do this on chrome, with same result. My frend have same setings, and on his twitch, songrequest works fine.

[little oak]

try using incognito and see if that works

on both chrome or operaGX which ever one you prefer

[dry hare]

@hollow surge go into the Chat Commands section, enable then disable song request. Then I want you to click "Media Request" in the sidebar and make sure that the "Viewer Requests" toggle is disabled. Then I want you to click settings on the right side of the Media Request page and verify that all of the fields in the settings have some sort of value in them.

[quasi jetty]

@little oak its cs go im tryna capture

[little oak]

it still wont capture it?

[quasi jetty]

wait naw it works now ty

[little oak]

whooo hooo

[quasi jetty]

[little oak]

You're welcome 🙂

love that emote

[fallow pecan]

i have a question about ground control - where should i ask that?

[little oak]

ask here if you like

youre in the right section

[fallow pecan]

coo

[hollow surge]

@dry hare Yes i have values in every field.

[fallow pecan]

so I try to open ground control and it doesn't open

just blank i see the app in the taskbar but nothing is opening

I have done a complete uninstall and reinstall with no luck still even deleted all appdata files associated with ground control

[dry hare]

okay, now that we have validated that, i want you to sign out of the website, quit your browser, re-launch your browser, sign back in, and attempt to enable the song request command

[hollow surge]

alrdy do that, i even use second PC, my frend pc. with same settings, but on diffrent twitch channel. we hade exacly same copy of settings. But as i mention, his works fine, mine not.

[muted glade]

how to have obs fullscreen with a brower to show yt videos

[little oak]

so you see it on the taskbar but not on the window right?

@muted glade are you using display capture on obs?

[fallow pecan]

yes honestly its exactly just like that posts

and i get it could be a local thing BUT

he doesn't post his resolution lol

[dry hare]

Make sure in task manager you have closed all instances of ground control

[fallow pecan]

oh i did

[dry hare]

Should be able to see all instances via the details tab

[fallow pecan]

so i'm able to right click max to full screen

and it opens

[dry hare]

Right-click taskbar >> cascade windows

[fallow pecan]

i got it!

[little oak]

[fallow pecan]

it has something to do with pulling the jwt token

[hollow surge]

I have it closed

[fallow pecan]

not sure exactly caused it but thats how i fixed it

and now its working like it should

[little oak]

prolly got hung up but you is good now

[frozen lily]

I seem to have an issue with host alerts not working when being hosted when viewer amount is 1 or less.
I have my minimum amount set to 0 to show all

[glacial summit]

Hello I need help I have changed the alert that plays for Cheer but it plays the default one not the new one that is saved in

[little oak]

@frozen lily https://discordapp.com/channels/141203863863558144/494513233416421386/677085734569771039

[frozen lily]

thanks @little oak

[little oak]

@glacial summit make sure you edit the variations as well cause they are defaulted bt default which will play default sound when testing alerts

@frozen lily You're Welcome

@glacial summit it is also best used on chrome as well

[solid wing]

Hey so I have editor role on a few channels and ocassionally we get media share requests via tip that are completely ToS, racist etc. Is there a way to see videos that were denied, so they can be banned after?

[little oak]

@solid wing in the settings, you can blacclist all of that here https://streamelements.com/dashboard/mediarequest/settings and have it qued for a mod to look at it for approval here https://streamelements.com/dashboard/mediarequest/general called queue moderation

also you can see the history of the media request as well

[solid wing]

we have queue moderation enabled, its just that sometimes when videos get denied by mods we cannot add it to the banlist/blacklist

so is there a way to see denied videos?

[little oak]

you should be able to see it in the history

[solid wing]

Can only see approved videos

had someone donate naked yoga

was peculiar

had to search for the video on youtube before adding it to the banlist

[little oak]

ah ok i see, i have misread your message

i have no idea if you can see what was banned, i think only a staff can see that for that i am not sure

not getting a hit on it so i dont think anyone has asked before

but if the media request was all done via tip only then you should be able to pull them off the streamers activity feed and checced each one maually and it should give you an idea so that you can ban/blacclist it if its TOS

[round bramble]

@lament blade Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[little oak]

thats a BIG no no

[drifting brook]

Hey guys

I changed my nickname on Twitch but seems like after that some things doesnt work correctly

[round bramble]

@drifting brook If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[drifting brook]

such as custom bot name for example

thank you bot

youre a good robot

new name for update : Tengu_

[scarlet tiger]

And old?

[naive lintel]

Hello, so I'm trying to do media share on my stream but when I put the limitation that a free share only plays for 5 seconds it still plays for the entire video. Please tag me if you respond to this message so your response doesn't get lost and I am able to find it. Thank you! 🙂

[orchid radish]

Hi does anyone know a way you can change stream elements name color so the /me can be red for example

[wary halo]

not possible afaik

SE is always blue

[orchid radish]

Alrighty thanks 🙂

[fathom zodiac]

hey question about customize text. If I install a text font and see it working in other programs, what would be the reason it why it wont work on StreamElements?

I selected Enable Custom Font and gave the proper Custom Font Family name

[wary halo]

make sure you put the name between '' ''

''fontname''

that should do the trick

[fathom zodiac]

Didnt look like it did

[wary halo]

[fathom zodiac]

With the quotes right?

[wary halo]

yes

it usually works like this:

!fonts

[round bramble]

Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[fathom zodiac]

ohhh So I need to create new text

I can't place it on the existing text it looks like

[wary halo]

hmm that sounds kinda weird though, but see if it works on a new text widget to make sure

[fathom zodiac]

Yea Ill try that and see haha

No looks like that didnt work either

[wary halo]

after installing the font, did you restart the browser?

[fathom zodiac]

yea doing that now too haha

Yes! That worked

Thank you so much!

But it should always be in quotes then right?

[south gate]

so my follower count widget is not updating. the number keeps going up but it doesn't take in to account when people unfollow. so it shows more followers than i really have. i have deleted the widget many times to see if it refreshes the count but no go. plz help 😦

[little oak]

To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[pliant kernel]

hey so i have a few problems with my donations can anyone help me?

[abstract hemlock]

@pliant kernel what are your problems? 😁

[pliant kernel]

nvm hahhaa

i got it

[abstract hemlock]

good to know

[pliant kernel]

sry for the circumstances

[ruby smelt]

With previous bots, I had a !name command that would allow folks to make funny nicknames with random endings, like...
!name big dumps
response...
big dumps was my nickname in highschool
I know there is a ${random.pick} variable, but the endings are long and I have many of them. command responses can only have 500 characters. All of my endings would come out to be about 1200 characters (and growing).
Can you think of another way to do this? I'd be neat if I could upload a file and it read a random line (which is what the old bot did). The other option is to have someone help develop a web service that responded with the endings and use ${customapi.link-to-api.com}

I have a few of these random responses and would like to figure out a solution.

[abstract hemlock]

@ruby smelt i maybe able to help with some workarounf

using pastebin + fyrewire help

${urlfetch https://api.thefyrewire.com/twitch/pastebin/3y96wjGs

[ruby smelt]

@abstract hemlock Cool. Let me check it out!

[abstract hemlock]

as you can see the last past of the url is the ID of the pastebin where you have all the complete

[ruby smelt]

Do you have this code in your GitHub account? I don't see it in the widgets repo

[south gate]

@little oak thanks!👍

[ruby smelt]

I'd be happy to setup my own hosting

@abstract hemlock

[abstract hemlock]

@ruby smelt i wish :p like i say it all thanks to @wanton mango 👍

[ruby smelt]

@abstract hemlock Ah. I just assumed that you were @wanton mango :P

[abstract hemlock]

i wish

[sturdy bobcat]

Hello :)
I was wondering whether is it any list of chat commands syntax. I mean e.g. !command add !newCommand Response 🙂

[little oak]

@south gate You're Welcome

[buoyant ruin]

I was wondering if you can help. My song request is not showing anything in the box where media request would be it is blank. How do I fix that?

[marble root]

New to all this. Do the ALERTS in 'Superthemes' work or are they just placeholders? I've never seen them work. I'm using Streamlabs OBS. Anything extra I need to do?

[abstract hemlock]

@marble root everything works, you just need to copy the overlay url and add it as a browser source on OBS, but you can come back to the overlay and customize it as you like.

[grand basalt]

Is there a way to check top donators of all time in the streamelements dashboard?

[abstract hemlock]

But keep in mind that you have to change some labels like socials and stuff @marble root

[marble root]

I keep clicking test widgets... nothing.

[strong kernel]

@grand basalt https://streamelements.com/dashboard/tipping/top-tippers

[marble root]

Can anyone spot my issue?

[jade remnant]

this isnt streamlabs

that wont work

[strong kernel]

Yes, you're attempting to use a Streamlabs button to test a StreamElements alert.

[round bramble]

@marble root You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[marble root]

okay, thank you.

[naive lintel]

Hello, so I'm trying to do media share on my stream but when I put the limitation that a free share only plays for 5 seconds it still plays for the entire video. Please tag me if you respond to this message so your response doesn't get lost and I am able to find it. Thank you! 🙂

[strong kernel]

What minimim user level did you set as exempt in the media request settings?

[crystal gulch]

Hey, I just opened my OBS and my panel to Update my stream title, category, and tags is gone. Idk how to get it back. 😦

[naive lintel]

Level?

@strong kernel

[round bramble]

@crystal gulch If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[naive lintel]

OH lol that makes sense

[exotic snow]

Hello. I don't see any progress listed for my Stream Time challenges. I know I've streamed for several hours over a few days now, but the progress bar doesn't change.
I use Streamlabs OBS and MobCrush (to duo stream to YT and TW), might that have anything wrong?
Thanks for the help.

[civic plaza]

is there an easy way to adjust chatstats destination for a changed twitch username? getting a 404 on new name (ststs.streamelements.com/c/NEWUSERNAME) and old name is still working and being referenced. I have a message out to SE support...just figured id ask here in meantime if im missing an easy fix.

[strong kernel]

This is something that can only be done by staff.

[civic plaza]

ok 🙂 thought so. thanks @strong kernel

[strong kernel]

And it is done.

[civic plaza]

yes it is!

awesome thanks!

[drifting brook]

@scarlet tiger ryukyuan old nickname, new one is tengu_

i changed my nickname on twitch and its need to be uptade by stuff ^

for channel statschat tracking

[steady geyser]

Hi, I am royally confused and this was my last place to go for the problem. I just got obs yesterday and it worked perfectly, 60 frames, not choppy, and in great quality lie I would imagine my computer and internet to be able to handle. I use it today and it is absolutely garbage. Maybe 1 frame per minute. I used the auto-config again and it gave me the same settings I already had, recommended server and all, the preview is perfect but find on twitch that it looks like I'm playing and streaming on an iPhone.

[civic plaza]

can you set userlevel on commands when creating and typing manually in twitch chat?

[round bramble]

@steady geyser Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[strong kernel]

@civic plaza Not when creating, only after creating.

[round bramble]

@civic plaza You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

@civic plaza
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[steady geyser]

@steady geyser Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
@round bramble https://obsproject.com/logs/iE4VUvgGZD0f8W0-

[civic plaza]

what awesome info. thanks!

[dry hare]

@steady geyser https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FiE4VUvgGZD0f8W0-

You should probably do a test stream or test recording to replicate any issue you’re having and then upload a new log

[silent sky]

i need some help on the media request within streamelements, can anyone help?

[round bramble]

@silent sky Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[silent sky]

My media request witin stream elements is just blank

[untold turret]

I don't know how to add overlay to my stream, cause i can see them and edit them in the web. But cannot add it on my livestream program

[round bramble]

@untold turret To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

@silent sky Streamelements on top of OBS -> Logout -> login

[silent sky]

ok thanks

[worthy musk]

hey guys i know this is a long shot but i'm trying to intergrate dmx lighting with alerts

any thoughts

[strong kernel]

Not really something we can help with here.

[deep kestrel]

Have trouble with custom bot name in chat, I've met all the requirements but the option doesn't show up. Does it take awhile?

[round bramble]

@deep kestrel Due to a recent change from Twitch API, these features are affected by the change:

• Ground Control does not have Custom Bot Name
• Subscriber count will count the Channel and any other permanent sub you may have (+1 or +2 or +3 on top).
  We are working on fixing both issues, but there is no ETA.
  OBS.Live still has Custom Bot name working fine in it.

[deep kestrel]

Oh I see, thanks.

[dull orbit]

Hey so how do I setup themes

[round bramble]

@dull orbit To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[dull orbit]

How do I add alerts

[round bramble]

@dull orbit New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[dull orbit]

How do I add music

How do I add music to obs live

So much for support

[strong kernel]

Your three minutes of patience were inspiring.

https://www.youtube.com/watch?v=17eUkoZ6eIs

[silver ibex]

If you "add message" to a timer (so there's more than one) will the timer just choose one at random when it fires?

[strong kernel]

It's cycled.

Not random.

[silver ibex]

Gotcha. Thanks.

[hearty stream]

updated to the newest obs live update, obs is now crashing whenever I try to swap my scene collections, any fixes for this?

[zenith widget]

What is the version number? (Lower right corner) @hearty stream

[hearty stream]

20.2.9.554

[zenith widget]

Right - uninstall that version and download the installer again

We reverted from that version due to issued

Issues*

[hearty stream]

gotcha, thanks 🙂

[sterile mesa]

I'm having trouble setting up sound commands. I created the sound effect in the item store and added the store redemption widget in my overlay, but there's no bot response when I trigger the !redeem command and no sounds play

[zenith widget]

Steps to make a command trigger sound on stream:

1. Go to Stream Store page here: https://streamelements.com/dashboard/store/items
2. Add an item that has these settings on it:

• Stream Perk
• Loyalty settings to your desire
• (Next step) Add contents (image and/or sound you want to play)
• "Redeeming this item shows an alert
• Redemable via chat
• Skip Requirements

3. Get the item name/command from the 2nd creation page
4. Go to commands page here: https://streamelements.com/dashboard/bot/commands/custom
5. Add command with desired name and have response for command as: ${redeem item_name_here}
6. Go to your overlays and edit the overlay you use.
7. Click on "widgets" and add "Store redemptions" widget. Click save and you should be golden.
8. Test your own command in chat and have OBS or editor open to hear sound
9. ???
10. Profit in viewer interaction and that dosh

[sterile mesa]

Ah I had the command set as !redeem item_name_here instead of creating a new command with a new name. thanks!

[weak delta]

OK, I am losing it.

Can somebody pro look at Channel Pinktoe and look at ALERTS ONLY overlay.

And tell me why ONLY the cheer alert is doubling when played?

I thought it was a local audio thing on the streamers computer but it is only the cheer alert.

I've tried everything.

It doesn't double when heard in the overlay editor nor when I launch the overlay link but on his computer, it does but again ONLY the cheer alert.

[rustic jetty]

Hello guys 🙂 i'm having a small issue i made a overlay for a friend on my account so is there anyway i could share that overlay with him?

[ionic kelp]

@rustic jetty unfortunately not to my understanding.

[zenith widget]

@weak delta checking

@rustic jetty Be invited as an editor to their channel and then you can duplicate overlays to their accounts

[round bramble]

@rustic jetty Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[ionic kelp]

Oh.

[rustic jetty]

Thank you a lot!

[weak delta]

Thank you @zenith widget - I am going crazy right now.

[zenith widget]

Right I think this button isn't working with custom built widget

are you using it?

to mute the overlay editor?

[weak delta]

Imma be honest.

I don't even know what that button does. I just mute on the tab.

He doesn't have Chrome open at all either.

[zenith widget]

So to recap

[weak delta]

I made him close everything on his computer except OBS.

[zenith widget]

double sound ONLY on their PC and only for the cheer alert?

[weak delta]

Yes.

[round bramble]

@weak delta Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[zenith widget]

its either this or he needs to remove all browser sources and add them again

if his using the alerts on multiple scenes

add them to 1 scene

and then copy + paste them to the other scenes

[hearty stream]

thanks @zenith widget

[weak delta]

Wait wait wait

If we did that

And made changes the original, would that make changes to them all?

Cause if so you just blew my mind.

[zenith widget]

So when you copy and paste as reference

you don't need to use the "shutdown when inactive" option to prevent multiple sounds

when the browser source is active in different scenes

its going to be active for all of them, but it will be 1 sound source

you can move and edit the source in the specific scene(as long as its not the properties)

and it won't affect the other scenes

[weak delta]

@weak delta Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
@round bramble

Still doubled.

I just did it on my OBS too and it doubled there too.

[zenith widget]

ok so its not a cache

delete the browser source and do the above

delete the alerts overlay browser source from ALL scenes first

[weak delta]

OHHHHH

OHHH My god, I understand exactly what you mean.

[marsh quail]

So I have had an order through my stream elements merchandise store. How do I make sure they end up receiving said order? And how do I receive my profit from it as well? Just curious because idk how fast either one is

[ionic kelp]

@marsh quail this is better for #helpdesk-merch

[river vine]

Anyone know how to sort out the twitter to twitch chat? Tried mine and when I send out a tweet, nothing comes up in my twitch chat still.
This is what I have it down as:

[zenith widget]

The twitter module might be rate limited from Twitter's side.

And the other thing you can try is to have your name added there as lower case

[native ermine]

Hi, when setting up timers is there anyway to input line breaks in the messages?

[zenith widget]

Twitch chat doesn't support line breaks

[native ermine]

Ah I see that makes sense, thanks!

[indigo bone]

Is there a way to see viewer numbers? I used to not care but will be a helpful tool to explain each match, if and when new viewers enter.

[zenith widget]

Depends on how you want to see the viewer count.

Twitch dashboard, OBS.Live, ground control, show it on stream

your own channel

[indigo bone]

So I use obs live I need to have ground control open for it?

[zenith widget]

no

I was listing potential places you can look at the viewer count

[indigo bone]

Legendary! Thanks as always @zenith widget

[zenith widget]

👍

[weak delta]

OK so we just gave up and he's going to talk to the guy who made it but

something I noticed is in the html code the guy gave him is this:

Where is that? I know the streamer didn't upload it to anywhere.

Because I completely deleted all the custom CSS and put back the normal cheer alert.

And yet the normal plays and so does the custom alert even though there is no code for it.

[zenith widget]

Most likely that asset is hosted on the creator of the widget's account.

He should be using {{video}} there as that variable pulls from the currently set video on the alert.

{{video}} - will be replaced with URL of video attached to alert . For example <video id="video" playsinline autoplay muted style="width:100%; height:100%"><source id="webm" src="{{video}}" type="video/webm"></video>

[weak delta]

Let's say I just took exactly what you sent me and replaced that bit in there.

How would my life work out for me?

[zenith widget]

you can replace the video at a later point

[pulsar tangle]

i have a question so why when i add the cam alert overlay my webcam does not show in that little i cant for the life of me figure how to have it show up in that little box

[zenith widget]

in obs or in the editor?

[weak delta]

I think that I might kiss you, to be honest.

I think you just solved all of the problems by giving me that little bit of HTML.

[pulsar tangle]

its in obs i will add the source the cam alert overlay and when i add source my webcam does not show up in that little box i don't have any other programs occupying the webcam only obs live so idk why it wont show up

[zenith widget]

@pulsar tangle You add the video source from the webcam and then edit the sizing to match the border you've added.

I'm not sure on what part you are stuck

[pulsar tangle]

i tried but it still wont show up in the overlay box from the theme were i got it off of the stream obs live website

[zenith widget]

Can you show me what you are setting up exactly?

[pulsar tangle]

sure i can

[upper pendant]

I'm not able to "roleplay" as someone I have admin to. It's only this one account and both admins have tried. we get sent right back to the streamelements.com page

[zenith widget]

how are you trying to roleplay as the person?

[upper pendant]

clicking my name at the top of my dashboard and then clicking theirs in the dropdown

[zenith widget]

What is their name?

[upper pendant]

mizkif

[zenith widget]

huh

[upper pendant]

?

[zenith widget]

this is interesting

one moment

[upper pendant]

i'm at his computer now and I can log in as him

[zenith widget]

I had a problem if not being able to enter his account and now I can

can you try roleplaying now?

[upper pendant]

weird it works now that I logged in as him from his computer

[zenith widget]

Ok, so I believe our token with twitch expired

[upper pendant]

i know he hasn't logged in himself in a while

[zenith widget]

so he needed to login with his account to refresh that

[upper pendant]

ok cool. we did it

[charred crag]

what does this mean?

[zenith widget]

game codes

gift card codes

etc etc

you choose it and then place codes into the list on the next page

[charred crag]

so like a switch nline code or somthing

i think i get it thx keizar!

[spare mulch]

Does anyone possibky know why my sub alert never went off last night? It works when I test them. Had someone use their twitch prime sub last night and nothing. It shows in my twitch dashboard, but nowhere in stream elements, also not in my recent subscriber widget.

[round bramble]

@spare mulch Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[charred crag]

if somewhone follows me and get the points does it add up or do they just get it?

[sweet socket]

how do you mean that Helloworm

[charred crag]

if somewhon folow

do they get just 5 poit

or does it add up

[sweet socket]

they get 5 points added to their existing points

so if that was 0 points, it now is 5
if that was 10 points, it now is 15

[charred crag]

ok

thank you

[sweet socket]

they can only get the points once, so following and unfollowing doesn't affect their points

[charred crag]

ok

[uneven nacelle]

Hello Streamelement! I just changed my nick from laghwithraph to kimchibbq_

Can you help me to make my streamelement work again?

[sweet socket]

For your chat stats etc I will poke staff for you

[uneven nacelle]

exactly! thank you so much Prime! 🙂

[sweet socket]

No worries at all!
Will let you know when they fix it 😄

[obsidian tulip]

Hey, i posted her a month or so ago with a problem with my !timewatched command its not going up please can someone help?

[sweet socket]

Hey Triixx, I don't think I can look back that far, but I am going to ask around directly for you, if anyone knows why that is

[round bramble]

@obsidian tulip 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[obsidian tulip]

Yeah bit weird ive had the same viewers come back and test the command a few times and thank you @sweet socket

oh... thats that then .. 😦

I dont use loyalty now as twitch have their own built in:(

[sweet socket]

However the twitch loyalty doesnt offer as much as our loyalty system 😅

[obsidian tulip]

Of course but still, i wouldnt use due to twitch having it and the modules are not really what im looking for, id like to add minigames if i was going to use custom point system, thank you for you help means a lot for the fast replies!! 😄

[sweet socket]

@uneven nacelle your chat stats should be fixed!

[zealous steeple]

I'm having an issue with the chat widget.
I set enter and exit animations but neither appear to work?
Anyone know what might be the problem?

[zenith widget]

The animation settings do no work on the chat widget

[zealous steeple]

ok, thanks for clearing that up 😂

[weak knot]

Sorry if this is the wrong spot. Working on commands for a stream I moderate. Trying to add multiple links to a command. Unfortunately they are all bunching up. Is there a way to create spaces between links?

[sweet socket]

there is no possibility to have a chat line within the commands sadly, you can seperate the links with a comma or a |

[weak knot]

Ahh alright. Thanks for the response.

[sweet socket]

No worries!

[ripe scarab]

internal server error with gif redemptions?

[zenith widget]

tell the user to login to our dashboard and then try to redeem again with the command

[ripe scarab]

It's everyone in my channel... was working earlier

Did as requested, no change

[zenith widget]

Are you getting the issue or a viewer?

and how exactly are they redeeming?

[ripe scarab]

both

tried via shortcut command and via !redeem blah

via !store link works

[twin olive]

does streamelements have a time command that tells the streamer's time?

[zenith widget]

https://discordapp.com/channels/141203863863558144/199460642975907840/328081534479499266

@ripe scarab I parted the bot, can you go here: https://streamelements.com/logout and then login again with your account and let me know when you do?

[ripe scarab]

Logged back in. Did you want me to click join channel?

[zenith widget]

poking devs

[ripe scarab]

ok, holding my horses... 🙂

[twin olive]

thank you ❤️

[marble walrus]

hey guys

i am having issues with sound effect redemptions

it was working

any then during the stream when someone redeems it now says internal server

[zenith widget]

yea devs are looking into the redemptions atm

[marble walrus]

cool thanks 🙂

omfg u guys are the best

[zenith widget]

@marble walrus should be fixed now

[ripe scarab]

@zenith widget Thanks for getting that fixed so quickly! Tell the devs I send much love!

[still plover]

Hello, is there a way to copy the configuration of an alert, for example follow, to the subscriber alert?

[gentle imp]

not that I'm aware of

you can set it the same way but need to redo each one

[still plover]

I have to configure it one by one, and it's a pain when you modify almost everything

there is no option to put the same configuration in all box alert alerts

[placid portal]

Hey there! Is it possible to change your merch store header?

[zenith widget]

not at the current moment

[placid portal]

Ok thanks a lot 🙂 Hopefully that update rolls out soon!

[zenith widget]

@still plover Each alert type can have its own settings and only variations inherit the main settings

[still plover]

@zenith widget I want to have the same configuration in all, is it possible?

[zenith widget]

Delete every variation, then just simply make the same settings in all alerts manually.

no way to copy over settings

[still plover]

That was my doubt, that there is no option to copy the configuration, it would be a good addition for people like me who like to modify everything

[gentle imp]

!ideas

[round bramble]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[gentle imp]

acn drop that idea over there and get ppl to upvote it 🙂

[still plover]

I already did it with the name FrankPancorbo, thanks anyway

😉

[gentle imp]

ahh, saw it and will upvote, ty

[charred pebble]

Does anyone know if there is a way to make StreamElements a sub in chat so that when answering commands they can use the channel emotes?

[gentle imp]

yes

you gift it a sub hehe unless you are a partner, that's the only solution or

make the bot use your account with the rename function

[charred pebble]

Ahh okay, thanks : )

[gentle imp]

!obslive

[round bramble]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 24.0.3. You can install OBS here: https://obsproject.com/

[gentle imp]

using OBS.Live you can make the bot use your account and therefore be able to use the emotes

[charred crag]

i changed my poitns name but the old name is still on the leaderboard how can i chnge it?

[little oak]

try logging out and logging bacc in and it should fix it

[charred crag]

on twitch?

[little oak]

try logging out on the streamelements site after you change the name

[charred crag]

ok ill try

[little oak]

my apologies on that, i had assumed you was still on the site and failed to mention that part

[charred crag]

its ok 🙂

we are all human

acept the bots

[little oak]

indeed we are

[charred crag]

but ill try it

[little oak]

[charred crag]

how do i log out ?

nerver mind found it :0

[little oak]

🙂

[charred crag]

did i mantoin that the name is the same on twitch?

cus it dint help :9

[little oak]

so it went bacc to default name "points"

[charred crag]

no

still the edited old name

[little oak]

aright change the name to the new one once done it save then after it saves turn it off then sign out and bacc in then enable it

[charred crag]

oh i somhow got it to work 🙂

[little oak]

sweet

[charred crag]

still thx for the help @little oak 🙂

[little oak]

You're Welcome

[charred crag]

🖐🏼 high five

[rocky beacon]

Hello, ive been having problems with streamelements sound commands working. There is just no sound at times, the command works but nothing outputs. It happens early in the morning but works fine later. Ive tried resetting the browser source in obs but no luck. It appears to be random

Its either one of the three (twitch, obs or se) because some times the sound alert extension wont work either at times

[little oak]

try logging out on your obs, uptop you will see streamelements. use that to logout and log bacc in and see if the sound sticcs

[paper bobcat]

Im streaming on twitch but my SE dashboard says im offline

[little oak]

logout on SE site and relog bacc in

[rocky beacon]

@little oak i might have to do that all the time now because it does that alot lol, thanks

[little oak]

yeah sometimes it gets hung from time to time but you should be alright as of now and you're welcome

[acoustic glade]

everytime im getting a donation i need to go to paypal to accept how can i put this of

[little oak]

are you wanting to have paypal auto accept your donations?

[foggy ether]

How I can backup loyalities before reset?

[little oak]

you can export your loyalty points before it resets go here for the program https://github.com/Slikrick/streamelements-csv/releases @foggy ether

[charred crag]

is there a command to disable/anable store items in your chat?

[lament blade]

How to set a command for subscribers of how much time they are watching

[little oak]

@lament blade watchtime is set by your loyalty points, it all tied together. make sure that you have it on to tracc your viewers, it will tracc every 10 minutes

[lament blade]

How to create that command

[little oak]

your watchtime cmd is in your chat commands under default section on streamelements site

make sure both loyalty and watchtime is active

[gentle imp]

and to activate loyalty go here https://streamelements.com/dashboard/loyalty

[little oak]

@charred crag afaik there is no cmd toggle to turn it off/on but you can turn off the ! redeem in your default chat cmds on SE site

[charred crag]

ok ill have a look thank you 🙂

[lament blade]

I don't find any default command

[little oak]

hit ctrl+F in the chat cmd section and search "watchtime"

it will directly point you to it

You're Welcome Helloworm

[charred crag]

how can i see chat on the same screen a a game?

[little oak]

you can monitor chat right on your obs.live unless you are a single monitor user

[charred crag]

single screen

unless

nope does not work

[little oak]

its possible, search for a program called Restream this is an overlay that will lay over any game that you play on a single monitor

[charred crag]

ok

[sacred mesa]

I'm having trouble getting media requests to work. It's enabled, it accepts requests and forms a queue but won't play. If I manually start it you can't hear it in chat and remains muted. Any ideas?

[abstract hemlock]

@sacred mesa is the autoplay option enabled?

[wanton pendant]

hey support-team 🙂 I set up a SE-shop with legit game-keys. Now, I would like to edit my existing shop regarding keys etc., but I can't find any link to do so. Please help me 🙂

BTW, great work with SE, love it!

[sacred mesa]

@abstract hemlock it is

[abstract hemlock]

@sacred mesa Autoplay media (check) you have obs.live or your using it on Chrome ?

[sacred mesa]

The current streamer I'm helping is streaming from iPhone, I'm in dashboard through chrome

[pallid ivy]

how do i edit someone elses stream as of now i have editor premission on his streamelements

[sacred mesa]

Log in to streamelements.com and click channel, then select the streamer you want to edit for

[midnight plaza]

My buddy is trying to invite me to be a manager and I am getting this error

[sacred mesa]

Did they send you the invite code?

[midnight plaza]

they sent me the link

[sacred mesa]

Be sure you're logged into streamelements with your own account first

[midnight plaza]

I am

[sacred mesa]

Ok, Log in to streamelements.com and click channel, then select the streamer you want to edit for

[pallid ivy]

from here? @sacred mesa

[sacred mesa]

It should add it to your list

[midnight plaza]

I am logged into my streamelements, looking at my dashboard

[ashen fox]

Hey there, yesterday I had some trouble with my chat widget: a troll came around and sent a message I deleted shortly after. However, the message wasn't deleted on the chat widget. Any ideas or is this intended behaviour? thx

[midnight plaza]

im good now

[little oak]

@ashen fox for the moment anything that was deleted will still show up on the widget and no ETA for a fix for that(but one is coming) and also it will not display animated emotes as well

[ashen fox]

Didn't notice the animated emotes... Well, thanks a lot for that information. I do not really need an ETA, just wanted to know if it was somehow my own fault and/or misconfiguration... Thanks again!