helpdesk-twitch

[quasi bison]

@twin sentinel Thanks will disable it rigth away, @feral rampart Thank you too, i will go to the obs forum

[misty sparrow]

@twin sentinel where is that

[twin sentinel]

Also here is the analysis of the log: https://glorp.ninja/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F2a_ZoTpKqKSpmAhs

[quasi bison]

Sweet thnx

[crisp quiver]

Hi again, thanks always for the help. I've just reached twitch affiliate and wanted to know if stream elements has any services for graphic design. (emotes, panels, alerts) looking for the full kit

[feral rampart]

I have a weird problem/request and I don't know if this is the place. I really hope it is. My Twitch name is only "Yeti", but Streamelements had that URL already claimed, so I was given this awkward link. https://streamelements.com/yeti-5093/ is there a way to change this somehow to make it less awkward? Maybe remove the numbers/make a custom link or anything like that?

[elder sorrel]

#art-marketplace Would be the best place @crisp quiver

As for what you're asking from Streamelements would be available if applying to the Dreamteam which requires 20k followers.

[twin sentinel]

@misty sparrow When you create a custom command here https://streamelements.com/dashboard/bot/commands/custom and you can select the templates in the first row when creating it.

[feral rampart]

Ohh so dreamteam is what allows custom URL? thanks

[tight harness]

@feral rampart This happens if the link without the numbers is taken, if you have 2 accounts for example (YouTube and Twitch) they can't both have the same URL. It is the case for everyone

[feral rampart]

@tight harness I see. I'm not the person who owns the same account name on Youtube, but I guess his must've been around before mine. All good :)

[jolly dragon]

hello?

I need hel[

[nocturne pelican]

@jolly dragon Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[jolly dragon]

I need to know if ground control works with YouTube streaming?

[elder sorrel]

Answered in #general-chat ⤴

[wanton jetty]

How do i fix text to speech not working i cant hear the message but i can hear the music

[elder sorrel]

@wanton jetty Go to the Overlay editor & increase the volume for the alert you have enabled with TTS.

[wanton jetty]

but its at 100

[elder sorrel]

Do you have other variations that also use TTS?

[wanton jetty]

LIke i can hear the music perfect but message no no

[quasi bison]

@twin sentinel https://glorp.ninja/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fk3BcWmLMl7bECuWL looking better now, thanks !

[pure bluff]

can you set the auto tweet to tell what game you are streaming atm or not like if you add $[game] then tweet??

[twin sentinel]

I am not 100% sure, but I think this will not work.

[rustic ember]

Is there anybody here who can help me fix my OBS?

[twin sentinel]

Do you use OBS.Live?

[rustic ember]

My stream has been very patient..but ive tried about 300 different settings

yea

the newest one

[nocturne pelican]

@rustic ember Can you please provide a log from your last stream. In OBS go to Help > Log Files > Upload Last Log File. Once this is complete, please provide the link to the log file.

[rustic ember]

https://obsproject.com/logs/ckh5U6SKqfgd9vOL

[twin sentinel]

The encoder is skipping frames because of CPU overload. Read about General Performance and Encoding Issues: https://obsproject.com/wiki/General-Performance-and-Encoding-Issues

[lament blade]

With nvenc it’s going to use your gpu, and since you have a 1060 3 Gb. I’d say that you’re running into a vram issue

[jolly dragon]

how do i change my JWT key?

in ground control

[twin sentinel]

Why do you want to change the JWT Key?

When you are logged in, select the burger menu > settings > Your JWT Token,

[frigid grotto]

i can't hear redeemed soundbites but they can be heard on stream, also i think the store redeem widget doesn't show that fancy present animation. how can i fix that?

[wanton jetty]

Streamelements how to fix text to speech desktop audio

[jolly dragon]

@twin sentinel I wanna change it so I can see my YouTube live stream alerts

[inland knoll]

I dont hear any of my stream store sounds any more - is there a fault - worked fine yesterday

[twin sentinel]

@frigid grotto You have to add the store redemptions widget to your overlay.

@wanton jetty Check all the variations if the TTS is enabled.

[frigid grotto]

already set it up, stream can hear the redeems but i cannot

[twin sentinel]

@jolly dragon Better ask this in #helpdesk-youtube I am not to sure with youtube.

[fathom wolf]

Not any of the command are working for me

I'm saying them in my chat but nothing happens

[twin sentinel]

@frigid grotto Then your audio setup is setup wrong I think.

[inland knoll]

I have lost them all, they worked yesterday find, not woring today - I havent changed anything

[twin sentinel]

@fathom wolf Have you invited the bot to your channel?

[fathom wolf]

How do I do that no

[twin sentinel]

In your dashboard there is a join channel button.

[fathom wolf]

Ok hold up lemme check

Oh

Bruh I'm stoopid

Hey @twin sentinel does the bot say something when someone follows me

[twin sentinel]

You can enable that in your modules settings.

@wanton jetty Have you added the overlay to your OBS? When you emulate an alert, is the sound coming up?

[wanton jetty]

the music yes and sound

[fathom wolf]

It's not in the module

[twin sentinel]

It is the Chat alerts modules.

[fathom wolf]

Ohhh okay

Benno tysm

[twin sentinel]

@wanton jetty Do you use the alertbox from the widgets or a custom one?

[wanton jetty]

From the wighets

[twin sentinel]

Would you mind giving me editor access to your bot via PM?

[wanton jetty]

how to do it?

[nocturne pelican]

@wanton jetty To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

[pine pendant]

How do you adjust the microphone noisegate on OBS

[nocturne pelican]

@pine pendant For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[wanton jetty]

benno i sent

[keen leaf]

My text won't show up in my overlay. Everything else is fine. Ideas?

[woeful zenith]

Is there a possibility to make shortcut commands for !setgame? Like writing !sgdivision making the bot change game to "Tom Clancy's The Division 2" ?

[craggy drift]

im loving streamelements.. i can't remember why exactly.. i think its because you guys don't pretend that OBS studio doesn't exist.. and aren't gobbling up all the smaller projects like the main competition

as a Linux user I appreciate it anyway.. but I suffer in other ways.. 😆

i tried to import my scenes from my windows setup.. into Linux.. and it chews out my CPU.. basically anything with animations in it just kills it for now.. OBS guys are aware of it, it may be fixed by v24/v25

my question was going to be around static vs animated themes.. but you guys already have that covered, its in the descriptions in the themes gallery

[vocal matrix]

i need some help

[nocturne pelican]

@vocal matrix Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[vocal matrix]

something is wrong with my servers

[twin sentinel]

@keen leaf Refresh the cache of your browser source.

[vocal matrix]

nvm fixed it

[twin sentinel]

@woeful zenith There is a variable ${setgame "<game>"}

[craggy drift]

this might be an FAQ but if it isn't.. it should be.. most game scenes are designed for 16:9 .. are there any themes that have a 4:3 game scene as well?

eg.. that might include a chat underneath the camera.. or something along those lines

[humble leaf]

hello

how do I remover a user from the loyalty system?

[twin sentinel]

Add the user here to the ignored users https://streamelements.com/dashboard/loyalty and delete their points on the leaserboard.

[humble leaf]

thank you

[twin sentinel]

@craggy drift Not that I am aware of.

[woeful zenith]

@twin sentinel Yes, but ' in "Tom Clancy's" seems to mess it up. It cuts at Tom Clancy.

[craggy drift]

im currently converting a "Talk" scene into a 4:3 game overlay 😆

[twin sentinel]

@woeful zenith I can reproduce the issue and will forward it internally.

[woeful zenith]

Alright. Thanks!

[fathom wolf]

Can you put on overlays on mobile

[twin sentinel]

If you are using the IRL streaming app please ask your question in #helpdesk-mobile

[fathom wolf]

What's the irl streaming app?

I stream with my Xbox and I don't have a pc so I was wondering if I can add a overlay with my phone

[twin sentinel]

with the mobile app you can just stream your cameras at the moment.

For XBOX you can get overlays when you have got a PC or a capture card.

[fathom wolf]

Oh

Ok

[nocturne pelican]

@fathom wolf Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[fathom wolf]

Hm kk

So can I have a point system where like every 10 mins someone watches they get 10 points?

[twin sentinel]

Yeah, this is possible with our Loaylty system and twitch.

[fathom wolf]

Ok

[frosty idol]

Hello, All new user. I am getting a alert cut off and having trouble sizing them.

[nocturne pelican]

@frosty idol To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[frosty idol]

Okay I will see if those settings are what I am using,

Perfect, I had them flip. in OBS. Thank you.

[raw plover]

Hello there, which bot spell all the donations/bits i receive?

[twin sentinel]

Our bot can read out the action afaik.

[raw plover]

StreamElements bot?

[twin sentinel]

Yes.

[raw plover]

how can i activate it? excuse me im new

[twin sentinel]

I recommend watching these video guides: https://strms.net/welcome
You can create an alert box overlay and add it to OBS and edit the settings of the alert box to read out the action.

[raw plover]

oh ok thank you!

[blissful gale]

@humble leaf

[humble leaf]

@blissful gale yes?

[normal igloo]

ok question when it comes to the cheer alerts I understand that exact does exactly what it says and at least the variation for anything over the requested amount now how would that work If I was to say set one for at least xx and one for exact xxx I would imagine the at least xx one will carry on until it reaches the required amount for the exact xxx one?

[twin sentinel]

I would assume the exact one will only be met when the amount is met exactly. Otherwise the at least will be made and if it beneth that, the default one.

[normal igloo]

@twin sentinel well in testing exact only triggers for requested amount I would assume the at least will always play until it reaches exact and of course Play default if the at least Is not met

If you understand what I mean of course

[twin sentinel]

I think that at least will trigger for ever up till a new at least is met, except if there is a exect one.

[normal igloo]

@twin sentinel So what you were saying is I pretty much answered my own question

Well either way thanks for the assist

[craggy drift]

weird question.. but is there a way just to get the alertbox as a source without any of the rest of the scene?

or do I have to create a blank scene with just the alert box in it

[twin sentinel]

yes, that would be the way. If you want to use an existing alert box from another overlay, you can copy it to the new overlay.

[craggy drift]

the tldr is that linuxbrowser uses way too much cpu for some reason.. so i am resorting to using a static image for the scene, which is fine.. but then I wont get alerts

so im looking for the cheapest resource way to get them for my game scene

how do i copy the alert box into a new overlay? 😆

[twin sentinel]

select the alert box lay erin the layers tab and select the two papers with the red dot.

[craggy drift]

found it thanks 😃

[craggy drift]

with the custom chat display.. the text color is defaulting to black.. and I can't see where to change that.. am I blind?

i am.. its next to it.. 😆

[potent snow]

I was wondering where I go to see who has raided me over the period of the stream. this seems like a dumb question as it should be quite easy.. yet. here I am ?

[wanton mirage]

Soo, the bug I had yesterday on stream was and still is like this: if I have ground control opened my bot doesn't work almost at all, if I try any command it won't respond and somehow the sound commands work but the bot doesn't give any response,in chat without the ground control app it works ok

Nevermind, I think I solved this, for people who have this problem, try to generate the OAuth token again

[magic mist]

anyone know how to change the activity feed account? I'm trying to switch accounts on there to another one.

nvm, I think I got it

[dire swift]

hey so i have a small problem, my friend and i are trying to figure out why my music request works and his doesnt. we live in the same state only about 20 mins away from eachother, and the exact same songs he requested dont work on his stream when they worked on mine. He said the video was unavailable. Does anyone know why this would be?

[abstract snow]

my timers go off all at the same time for some reason please help?

[rustic turret]

Greetings,

I'm not sure why, but my GIF alerts don't want to start from the beginning. Any option that i'm overlooking ?
They start mid GIF

[torpid estuary]

@potent snow you can find that information in your dashboard. Go to
https://streamelements.com

[twin sentinel]

@rustic turret The gif is looping constantly in the background when it is not shown. So it will start on whatever position it is at the time the alert comes in.

[torpid estuary]

@abstract snow because the timers start their timer at the same time. So if you set all of them to 5 minutes, all of them will play after 5 minutes.

[twin sentinel]

There is a guide on how to set up the timers pinned in this channel, you can take a look.

[torpid estuary]

@abstract snow you have to use varying times, so that their multiples don't align. A 5 minute timer and a 10 minute timer will play at the same time at every 10 minute mark

And as Benno already pointed out, their is a guide.

@dire swift can the song be played on YouTube by your friend?

[dreamy bobcat]

Hej StreamElements.
Do I need to have my dashboard (browse) open to see my alerts, if I have OBS Live?
Last time I i streamed on twitch a friend of mine donated 3 times - but only one time did i hear the alert sound and saw the alert text on my stream.

Help 😃

[twin sentinel]

You should not need to have your browser open when someone donates to get the alert.

[dreamy bobcat]

Alright. But how do you explain the alert notification then? 😃

[twin sentinel]

Maybe you have set some variations which have no sound?

[dreamy bobcat]

Why did it only show up the third time he donated?

it has

i heard the sound the third time

and saw the donation

but not the first and second

[twin sentinel]

Are these donations in your activity feed?

[surreal cypress]

need some help on how to get the text to appear in the alert box animation

[normal igloo]

@surreal cypress Text should already be displayed for your alert widget

can you give us screenshots so we can see what's going on @surreal cypress

[twin sentinel]

You can adjust the text position in the advanced text settings in the options of the alertbox after selecting the alerttype. So you can move the text to fit in the box animation.

@woeful zenith You have to add an escape symbol for the ' to the command to get it work for the game changing: ${setgame "Tom Clancy\'s Rainbow Six: Siege"}

[verbal grove]

uhh I need help too whenever I stream it says network errorr cannot connect

[twin sentinel]

Do you use OBS.Live?

[verbal grove]

Yes

[verbal grove]

And I went too there but there was no help

[oblique steeple]

You haven't asked a single thing on the OBS Discord: https://i.imgur.com/tZQTpzX.png

[jade remnant]

was just about to put that : )

[oblique steeple]

[verbal grove]

:/

[woeful zenith]

@twin sentinel Works like a charm. Thanks for helping out!

[surreal cypress]

@normal igloo trying to send you an SS

[timid crag]

Hello stream elements bros
I have a problem, every time I try to make a new overlay or duplicate one so I can just change the cam overlay or just move alerts around, every other overlay changes as well. So I have one overlay completed but I can’t FFS make a second one! Send help! 🤙😜🤙

[normal igloo]

[twin sentinel]

Please be aware that after you edited and saved one overlay it will be the first overlay in the list, cause they are sorted by update time. Maybe you are always editing the same Overlay?

[timid crag]

Nope I’m not @twin sentinel that’s what bothering me so hard and gives me such a hard time right now. Even when I copy the link into obs ... it’s always the same link when I’m creating a new overlay from scratch it’s the same link still... I drive crazy soon!

[surreal cypress]

@normal igloo its prolly because we arent friends I sent you a friend request

[hidden stag]

hai, how do i set up !sr on my twitch channel? i have signed up to SE, i am logged in on SE but if i test my stream live with !sr nothing happens

[twin sentinel]

Can't be. Every Overlay has its own link. I have had the same issue and was also been fooled by them, but every overlay has its own link.

@hidden stag Do you use OBS.Live or Ground control or are you trying to set up MediaRequest using the website?

[hidden stag]

i am just trying to get !sr going using stream elements, i'm using SLOBS

or am i in the wrong place?

[elder sorrel]

Do you have the Streamelements bot join your Twitch Channel, made it a moderator & turn Viewer Requests on in the Media Request webpage?

[hidden stag]

no, how do i do that?

[tawny bay]

Is it possible to make a command that tells a user how many entries they have in a giveaway?

[hidden stag]

there is no streamelements bot in my channel

[elder sorrel]

Go to Streamelements website to go to the Dashboard -> far right click 'Join Bot'.

After that you'll see on the left side menu "Media Request" to click. You'll see on the top left of Media Request to Enable Viewer requests.

[timid crag]

Fixed my problem! Thanks guys!

[hidden stag]

thank you so much @elder sorrel

the bot part was the missing ingredient

the tutorial should cover that part, to save you guys hassle

[elder sorrel]

No problem!

@tawny bay Don't see that there is but may be able to check if it's already in the Ideas board 👀

!ideas

[nocturne pelican]

Here is the StreamElements Ideas Board: https://strms.net/ideas

[hidden stag]

@elder sorrel another Q - how do i successfully 'show on stream' the song? if i click on it now it pauses it

[elder sorrel]

I believe that is a known issue atm with Show on stream. Asking internally just to double check

[hidden stag]

all good, thanks for your help

❤

[midnight aurora]

if i dont have ground control open, my twitch bot custom name goes back to streamelements?

[twin sentinel]

Yes. You need to have Ground control or OBS.Live runnning with the custom bot name set, to use it.

[midnight aurora]

k bet ill pin it to my desktop then

thanks for the help

wasnt sure if i needed it open or not

[solemn arch]

Is there a way to preview a tiltify alert?

I can't seem to see an option to do so

[surreal cypress]

any clue on how to get the text to appear inside of the alert itself?

[twin sentinel]

@surreal cypress You can adjust the text position in the advanced text settings in the options of the alertbox after selecting the alerttype. So you can move the text to fit in the box animation.

[jade remnant]

@solemn arch i dont think so as tiltify isnt connected with SE

let me check

[surreal cypress]

@solemn arch check the widget section underseasonal for the tiltify alertbox

[solemn arch]

@surreal cypress I've added the alert box, just no way to preview how the alert looks

[twin sentinel]

To my knowledge the only way to test this particular alert would be to have a donation come through.

[solemn arch]

Well that is frustrating

[surreal cypress]

@twin sentinel so we just have to guess and go from there with the numbering then kk time for some trial and error

[solemn arch]

Donated, tried to adjust the alert, I can't replay the alert as it doesn't show in Ground Control or recent events...

[jade remnant]

it wont because its not SE, the alert just shows the info from tilify

[solemn arch]

Right okay

So if I had an events list it wouldn't print that info either?

[elder sorrel]

Asking for more info @hidden stag Do you have an overlay with mediarequest widget open?

[strong wyvern]

Who can I talk to if I'm having problem with a merch order?

[wind finch]

How to get paid even when you don't have PayPal?

[jade remnant]

either get paypal or use g2a

is it SE merch @strong wyvern

[dire swift]

@modern mauve yes it can be played by his YouTube regularly. We tried a few times. Even the exact same songs he requested. Some would play but not all.

I am using the regular obs studio and I believe he is using obs live. I’ll double check with him for which one he uses.

[pearl light]

@strong maple hey man, let's move the convo here

are you trying to use custom fields on the alertbox? i think that might not be live yet

[severe spade]

Why can people in my chat exceed the character length I have set on the bot filters?

[inland knoll]

Hey everyone - can I link my spotify account to streamlements?

[severe spade]

@inland knoll You should check the most recent message in #command-share

[lament blade]

is there anyway to edit bot commands through the obs live extension and not through browser?

[strong maple]

@pearl light so i can't use custom fields?

why i can see that from editor ?

[lament blade]

HI how can i activate overlays and import them so i have a stream overlay because i can't get this to happen does iit need ot be in OBS studio or obs live

[nocturne pelican]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

Thanks but do I need to be in OBS Studo or OBS live

[jade remnant]

if you stream with obs.live then add it there, if you stream with obs studio then add it there

[lament blade]

Where can i see a custom fonts list that SE supports?

[elder sorrel]

I assume any should be fine.

As the process to set up as goes: 1) Install the font on the streaming PC or choose a pre-installed windows font.
2) In the overlay widget settings, select Text Settings
3) Enable Custom Font
4) Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[lament blade]

im gonna try that now thanks\

[elder sorrel]

No problem

[cold meteor]

I don't have G2A pay enabled on my account, how do I get that enabled?

[dark wigeon]

Does anyone know why when you're hosting a channel the extension for streamelements leaderboard changes to the host channels even though you're watching from your channel?

Also another question is there anyway to disable the !commands command? as i've set my own as a chat command.

okay snap the last question i'm blind and didn't see it in the default commands section Kappa

[outer sphinx]

So I'm using a webm as an alert and i was wondering if there was a way to have it flipped horizontally

[last sleet]

Hey there!
Does anyone know how I can activate this?

I mean I have it on my channel, but it doesn't seem to work D:

[jade remnant]

@last sleet have you changed you twitch name?

[last sleet]

Hmmm, long time ago though. I added this top chatters tab yesterday

[jade remnant]

@outer sphinx no, you would need to edit it with an editor, if its one of your own, if its premade then you cant download it as it against SE's ToS

[last sleet]

Please help me :l

[jade remnant]

i will forward it to the staff as its registering on the old name

[last sleet]

Hmm, so there's nothing I can do?

[jade remnant]

no

[dreamy bobcat]

@twin sentinel Are these donations in your activity feed? -yes Benno

[twin sentinel]

What happens when you replay them, do you hear and see the alert on OBS?

[fresh acorn]

help i cant get my webcam back to color after trying out black and white

[jade remnant]

have you removed the filter from the camera in obs?

[fresh acorn]

yes

[jade remnant]

try removing it as a source and re-adding it

[fresh acorn]

if i add existing cam its still black and white. If i create a new cam it doesnt display

[jade remnant]

because its existing it will copy the filters/fault. if it doesnt display when adding a new cam its probably because obs is still using it in another scene

[fresh acorn]

makes sense

[last hill]

I some how have stream elemnets blocked in chat, how do I unblock it??

[fresh acorn]

i removed all cams throughout scenes and created a new cam and it is black and white still

[jade remnant]

@last hill obs overlay chat or actual twitch chat

it sounds like its actually your cam then. try removing and reinstalling the drivers

[fresh acorn]

ok will do

[dreamy bobcat]

What should my Bitrate be at when I got 42 mbit upload?

@twin sentinel yes

[twin sentinel]

@dreamy bobcat

Then I am not sure, why it shoudl not he displayed on stream when it actually happened.

Also Twitch recommendation: https://stream.twitch.tv/encoding/

[last hill]

@jade remnant actual twitch chat.

[dreamy bobcat]

Thank you @twin sentinel

[serene summit]

cant see my StreamElements Chat Stats, is it cos I have changed my twitch name? 🤔

[jade remnant]

@last hill type in twitch chat /unban streamelements

[old pagoda]

I'm thinking about switching to StreamElements and I was wondering if it's possible to upload my custom made overlays to their website so I can load it from the cloud like how their free overlays are done? If somebody could help me with that I'd be very grateful :)

[jade remnant]

@serene summit if you have changed your twitch name ten yes, this is normally the cause. please can you let us know your old name and your new one

[serene summit]

was bec__ , now bectv

[jade remnant]

👍

i will pass this to the admins

@old pagoda are your overlay images/gifs?

[old pagoda]

@jade remnant Ibelieve images.

[strong kernel]

Should be able to upload and use without issue.

[old pagoda]

Okay thank you! I just couldn't find a video of anybody doing that while searching today. Only tutorials using the free overlays they have

[jade remnant]

@old pagoda on the SE dashboard, go to my overlays and create a new one, once in the editor follow these steps to upload your files

[old pagoda]

Perfect, thank you! I'm not at home so I've just researching SE as much as I can before I get home so I can get right on it 💪

[jade remnant]

👍

[lament blade]

Hello, I have a problem with the song request when someone wants to put a music that is "***" and it puts another ...

[amber sand]

Hello, Im starting to setup my overlays and i wanted to add the twitch chat but cant find how

[twin sentinel]

@lament blade Disable the link protection from twitch.

[lament blade]

where?

[twin sentinel]

https://www.twitch.tv/CHANNELNAME/dashboard/settings/moderation

[lament blade]

Thanks

[twin sentinel]

@amber sand You can add the twitch chat as a widet to your overlay. when you are editing the overlay, select widgets on top.-

[amber sand]

oh now i see it haha thanks

[round shell]

Hello, is there any way to reset ChatStats? I was trying to rename my bot and did something wrong, so when I clicked "test bot" it spammed a bunch of "hello is thing on" messages lol.

[lament blade]

does anyone have a make it rain command for twitch ?

Good evening, sorry to bother you, it is normal that the French language is not always updated ..?

[last hill]

@jade remnant it says that they aren't banned

[chrome knot]

everytime someone requests song from a VEVO channel on youtube it doesn't play, says there is error. Is that a common problem or is that something to do with my internet?

[lament blade]

show on stream not work

[chrome knot]

?

[lime veldt]

Hey guys, When I show the media request on stream it plays the song twice, how do I fix that?

[magic estuary]

is there a way to change the chatbot's username?

[chrome knot]

in the menu in activity tab in obs there is an option

have to link another channel to work

[magic estuary]

in streamlabs

wait

elements

[chrome knot]

in obs.live

[magic estuary]

oh

i have a mac, so that sucks

[chrome knot]

i think it can also be done in ground cotrol app

control

[magic estuary]

ok

it cant

[worthy depot]

Is there a way to refund SE pay donations?

[chrome knot]

is it possible to edit bots responses to mediarequest commands?

[strong kernel]

@round shell No way to reset chatstats.
@lament blade What do you mean by "make it rain" command?
@lament blade What do you mean by not updated?
@chrome knot Haven't heard of an issue with things not playing except when it's not available in your region.
@magic estuary Bot rename options in OBS.Live and in Ground Control. Mac not supported at this time.
@worthy depot Email us the details and we can take care of it.
@chrome knot Not possible to edit default responses for media request.

[nocturne pelican]

@lime veldt Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

The language french not completely

[worthy depot]

any specific email to send it to @strong kernel

or just the general support one?

[strong kernel]

General support one.

[worthy depot]

ty

[lament blade]

@strong kernel Some text is not translated or is inaccurate in French

[violet arrow]

Any way to reset watchtime command so everyone back on 0 hours?

[strong kernel]

@violet arrow Unfortunately not.

[hallow ledge]

HDD fried and had to get a new one, but when trying run ground control, this is what i get when it wants me to authenticate. And the app is not giving me an option to enter the JWT Token manually.

[violet arrow]

@strong kernel oh. not added or not possible?

[strong kernel]

Not possible.

[fluid sapphire]

i need help for stream elemetns

every time i stream i have a green glitched screen

[strong kernel]

Update OBS.

[fluid sapphire]

how do i update

[strong kernel]

Help menu.

[fluid sapphire]

it says no updates are currently found

[nocturne pelican]

@fluid sapphire For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[fluid sapphire]

this did not start before when i had regular obs it started when i dowloaded stream elements

[strong kernel]

Does it look fine on OBS itself, and only green on the stream?

[fluid sapphire]

yes

[strong kernel]

OBS.Live doesn't change anything regarding the encoding or uploading of your stream feed. This is an OBS Studio issue, and you'll need to speak with them.

[hallow ledge]

Any ideas for my issue mentioned above? 😃

[loud latch]

Eh

[strong kernel]

It's a known issue without a fix at this time. I'd suggest using OBS.Live for now, as it has everything Ground Control has and more.

[hallow ledge]

I see.

[loud latch]

Wait how do i show the game the gameplay under my name

[strong kernel]

What do you mean?

[real gate]

How do I make it so I can just use !<command> instead of !redeem <command>

[strong kernel]

Use the variable ${redeem} in a custom command.

[real gate]

In the command line or?

[strong kernel]

So !itemname has response of ${redeem itemname}

[real gate]

In which line of the form do Iplace that?

[real gate]

Sorry I'm a more visual learner, I know what you're saying but its harder for me to figure out where to place things in the new command form

[high basin]

Is there a way to grab elements from one overlay and put them into another so I don’t have two overlays? I really like the alerts I use but I want to be able to put the alert widget into other overlays so they fit better and so I only run one browser source on my stream

[strong kernel]

If you want to copy a widget to another overlay, select the widget and click the duplicate button in the bottom left.

[real gate]

Thanks Nethyr I finally figured it out, I have abit of a comprehension problem sometimes I appreciete that you helped

[crystal folio]

My Game capture keeps disappearing on my obs and twitch screens

[nocturne pelican]

@crystal folio For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[high basin]

Thank you so much

[real gate]

No sarcasm meant

Another quick question, Is there a way to disable the "redeemed item from shop"

[strong kernel]

No.

[real gate]

That seems like something that should be available but okay

[maiden ledge]

https://cbenni.com/amouranth/?user=junior8310

this user keeps getting timed out by StreamElements but nothing hes writing is in the spam filter

[strong kernel]

Channel name?

[maiden ledge]

Amouranth

Twitch user: junior8310

[strong kernel]

Banned word filters don't seem to even be on.

[maiden ledge]

I just turned it off because of suchg'

[strong kernel]

What message was he flagged for?

[maiden ledge]

I tried gifting him a sub but I cant even do that

JUNIOR8310: lyonanDhey

JUNIOR8310: Hey there

JUNIOR8310: Hey

JUNIOR8310: adrGroo
JUNIOR8310: LUL

[strong kernel]

His name itself is triggering this filter.

[maiden ledge]

I forgot non mods cant see mod comments in cbenni

oh

embarrassing

[strong kernel]

All good?

[maiden ledge]

Yeah Sorry, didnt know SE looked at names too

[strong kernel]

It's an optional toggle.

[maiden ledge]

I see that now.

thank you

[strong kernel]

[maiden ledge]

If you ever mod for a female streamer, "31" is some turkish meme for fap.

[strong kernel]

Good to know

[pliant swallow]

Hi hi! I come here with question...How should i setup Timers for automsg to avoid situation where bot posting 2 timers right to each other..Any suggestions?

[strong kernel]

Set some unusual intervals, possibly make use of chat lines as well.

[pliant swallow]

I tried few times, but i was always ending up with this situation

[graceful mantle]

Hi. How can I set my donations/tipping?

I’m new to using Stream Elements and I’m totally lost

[waxen grotto]

How do I uninstall the bot in my stream ?

[zenith widget]

@waxen grotto "!bot part" or the main dashboard on the right part button

@graceful mantle check pinned msg in this channel for timer guide

[waxen grotto]

ok

[zenith widget]

@pliant swallow check pinned timer guide in this channel.

@graceful mantle https://youtu.be/eLzxRkq7tJo

[oak creek]

@zenith widget re: points reallocation issue, i used the !addpoints feature to my regular. And for some reason the numbers showed up on my side vs their side is different? they still have not received the right amount of loyalty points

[zenith widget]

@oak creek dm me their usernames and ill check

Old and new

[atomic leaf]

Hey guys does anyone know if you have a Point systeam example 200 points for a follow. if people follow, unfollow refollow will they only get 200 points or get 400? thanks

[zenith widget]

When people follow, they get X amount of points that you've set, if they unfollow and refollow again, we won't even show that they did that and we won't be giving them points.

[atomic leaf]

okay sweet

[ashen sparrow]

Is there a variable to show alltime points? ${user.points} shows current points only.

[zenith widget]

Unfortunately, no. Only Alltime rank.

[ashen sparrow]

thanks keizar!

[abstract snow]

twittter module is not working for me dunno if i'm doing something wrong

[zenith widget]

You just need to place your twitter name there nothing else. @abstract snow

just dinoviolive

[abstract snow]

it's not working

[zenith widget]

Don't use capital letters

[abstract snow]

it's all lowercase now still nothing

[zenith widget]

Might be something with Twitter API.

Can't tell - might have to poke the devs about this.

[abstract snow]

does it matter if i'm connected or not on social media section?

[zenith widget]

There? No,

the module just tracks the replies and retweets of the accounts specified

i added my own account but it did not show my test tweet and retweet

[abstract snow]

oh ok

well thank you for your time 😃

[zenith widget]

I'm asking the devs on this - but i'm suspecting it has something to do with the Twitter API

as they love lowering their API request limits

[abstract snow]

umm i don't know what API is? 😛

[zenith widget]

developer thing

[abstract snow]

ok so it's not from my end the issue i'd assume?

[zenith widget]

most likely

[abstract moth]

Good morning

I struggle to keep obs at 60 fps while streaming apex

with SLOBS i didn't have that problem... how can I fix?

[nocturne pelican]

@abstract moth Since Apex Legends doesn't have optimized GPU drivers yet, it tends to take up all your GPU resources, leaving nothing for OBS. If you're having OBS performance issues, you'll likely need to limit the game somehow. The easiest way to do this is to enable Vsync in the game, or use a frame limiter. You can limit the game to 60fps by adding +fps_max 60 to the game's launch properties in Origin.
https://twitter.com/OBSProject/status/1093974215877951493

OBS (@OBSProject)

If you stream @PlayApex and are having FPS issues with OBS due to a maxed-out GPU, you'll need to reduce GPU usage so that OBS can run as well. The quickest way to do this is to enable Vsync with triple buffering and disable Windows 10 Game Mode. https://t.co/FOPmDyJMNx

Retweets

475

Likes

1352

Twitter

[abstract moth]

already done that

i have a 144hz monitor so I set to 144

[gentle imp]

hz is not fps

or does it look weird if you lock it at 60?

tbh keeping a game like that at 144fps will require a monster pc

[abstract moth]

it look so bad if I lock at 60

[gentle imp]

no options on monitor to help with it?

[abstract moth]

?

mine problem is that obs is running at 40-30fps instead of 60... and it takes like only 3% of my cpu

[gentle imp]

if you read above it's because of the game

that's why we suggest v-sync etc

[oblique steeple]

It's about the GPU not the CPU. This game kills the GPU. GPU = The thing that delivers your 144fps

[gentle imp]

if the monitor doesn't support g-sync or the other there's not much that can be done afaik

[abstract moth]

i think does support gsync

[oblique steeple]

You can download Riva Tuner (comes with MSI Afterburner). It has V-Sync functionalities too and some people claim that its V-Sync is better than the ones games deliver like having less input lag etc.

[abstract moth]

but the thing is, I had so much trouble with apex also with slobs but I wrote this

in the command on origin

-novid +fps_max 0 -refresh 144 -fullscreen

[oblique steeple]

I get that you have a 144hz display so you want the nice 144hz feeling but I also bet that you're maxing the GPU out. What GPU do you have?

[abstract moth]

1080 from gigabyte

and all the graphics setting at min, don't care abotu cool shiny looking graphics

[oblique steeple]

I don't think that a 1080 is enough for 144hz in Apex.

[abstract moth]

just smoothness

ok, so why my gf that has a 1050ti with my same settings can stream?

😂

[oblique steeple]

Probably not with 144hz and NVENC in OBS.

[abstract moth]

yep...

same monitos

on obs is x264 I think

[oblique steeple]

See

[abstract moth]

she has a ryzen 1800x

so can I do it too?

x264

[oblique steeple]

I mean you could but it's unlikely that this will fix your issue. OBS always needs some GPU even when using x264 to render the scene.

Let's make a quick test okay?

[abstract moth]

k

[oblique steeple]

Fire up apex and OBS. Then in OBS, go to View > Stats. Have the stats window in the foreground and play for a while. I bet "rendering lag" will go up.

Rendering Lag = GPU Overload, encoding lag = Encoder overload (NVENC or x264 depending on the encoder you set)

When using x264, it would be general CPU overload of course

[abstract moth]

for a cpu I have a ryzen 7 2700x

4.0Ghz

btw I'll try now

@oblique steeple it went from 60fps and 0.4ms to render a single frame to 50-48 fps and 16ms for a frame

but my question is, why having the same settings here on obs and on slobs why I have issues only on obs?

the one downloaded from stream elements

[oblique steeple]

StreamElements in this case doesn't matter. It's still vanilla OBS Studio as a base. Are you using the advanced output mode in Settings > Output?

[abstract moth]

1 sec

[oblique steeple]

And what's up with the rendering lag? Did the number rise?

[abstract moth]

it did but stop at 16 ms for a frame

and didn't go below 48frames

same settings, starting in 1080p and rescaling in 720p on both

with slobs I did not lag, with vanilla obs I do

:/

[oblique steeple]

See the "Encoder Option"? Set it to the (new) NVENC

It's one of the biggest new features for OBS v23

[abstract moth]

already tryed, it's more laggy man

goes down to 40fps or less

[oblique steeple]

I know. There's more to do

[abstract moth]

:/

[oblique steeple]

Uncheck "Psycho Visual Tuning"

[abstract moth]

I don't get it so...

ok

what is that actually?

[oblique steeple]

It uses some power from the GPU to enhance the image quality. So if you're already overloading your GPU, it gets worse

[abstract moth]

btw now it's 48-55 fps

[oblique steeple]

Are your FPS still limited to 144hz?

[abstract moth]

I think they are

but actually in game I don't always reach 144, mostly I do but when I drop from the ship is way lower

but on the land is 144 always

[oblique steeple]

Yea that's were your rendering lag is coming from. Not reaching 144fps all the time = overload. You have to lower the fps limit. There's literally no way around except for getting a better GPU

[abstract moth]

I set on 120

let's see

but I can tell the difference ahaha

[dusk badger]

can we have wishlist on tipping page?

[zenith widget]

Maybe. Its a good idea you can toss in our Ideas board.

[nocturne pelican]

@dusk badger Here is the StreamElements Ideas Board: https://strms.net/ideas

[dusk badger]

it's already on it '-' someone already suggested

[zenith widget]

upboat it for more visibility

[dusk badger]

done! thanks

[rough temple]

hi can someone help with a

count command?

i have the count set up but

i want to be able to show the amount in the count without adding to it

and i am not sure what the variable is

[zenith widget]

use ${getcount}

that will show the counter instead of incrementing it

[rough temple]

i tried that

i think

[nocturne pelican]

@rough temple Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[golden swan]

hi ... can someone help me? wher i can find bot option?

[zenith widget]

What exactly are you looking for?

@rough temple Did you connect your account to discord? If not, can you tell me your username?

[golden swan]

comands

erscom

[rough temple]

we fixed it (:

[zenith widget]

@golden swan https://streamelements.com/dashboard/bot/commands/custom

[rough temple]

i was helping a friend out

not my channel

[zenith widget]

ok

[golden swan]

ty ty

[rough temple]

ty tho

[abstract moth]

so after a few tryes I keep struggling with obs.. my stream's fps fluttuate from 45-60 eventually standing still just when I landed.. during the dropdown the fps easily go down

the fun fact is that on slobs I don't have this problem

I downloaded the stream element obs just for the awesome layout initially but I don't know how to fix

[golden swan]

ok i ahve oppoblem with this

[abstract moth]

I'm talking about apex

[twin sentinel]

what is the problem exactly @golden swan

[golden swan]

this answer

[zenith widget]

Because your bot account is saying "!followage" that follows with a !ds !discord and the other things

so our bot is reacting to the !followage command and trying to lookup !ds

[golden swan]

and can i deniend acces for answer for my onw bot

[zenith widget]

I dont understand what your asking

[golden swan]

ok sorry nevermind

thaklns for you help

[wanton mirage]

Hello there, is there a way to put a linebreak/newline in the bot's response?

[zenith widget]

Twitch Chat doesn't support linebreakers

[wanton mirage]

So the only solution is to make a separate commands and put all of those in order into another command

I just want to display a text, but a readable text, not chaotic

[twin sentinel]

The commands can't trigger another bot responses by the command answer.

You could try to use symbols like | to make it readable.

[wanton mirage]

Will try, thank you

Also issue #2

Ground control app is really weird this time, I can't even use it properly, if I activate it right now from my laptop(I'm streaming from my PC) I will have a bot response 4 times

Should I use the ground control app on the pc where I'm streaming for?

Maybe I'm doing something wrong

[zenith widget]

Turn ground control of -> open task manager -> find and turn off "bot.exe"

[wanton mirage]

Oke, will do, but it should work on another PC even if I'm not streaming from that one, right?

[zenith widget]

yes

[wanton mirage]

Oke, awesome, because besides this problem some responds weren't working at all, but people could use the sound commands for example(without any response from the bot except for the actual sound), that's interesting nonetheless

Will try what you said and if I have the same stuff I'll say it here

[wanton mirage]

Work perfectly, thank you very much, I also have one little error, maybe I'm not doing something ok? I'm trying to use the givepoints command and the response is something like this %!(EXTREA string=MorhenWolf)

[zenith widget]

how are you using the command?

[wanton mirage]

!givepoints <username here> <points here>

[zenith widget]

Are you trying to give your self points?

from your own points pool?

use !addpoints <username> <points>

[wanton mirage]

No, I'm trying to give another user points, hmm doesn't seem to work

[zenith widget]

the !givepoints usually takes points from your current points

[wanton mirage]

Ok, this is weird, now it works, the user must be in chat?

[zenith widget]

the !addpoints just adds points to a user

They must have been in chat at least 1 time

[wanton mirage]

Hmm ok, I get it, that was the problem

I was testing the command offstream and added some points to the bot since it was there

Everything is alright, thank you very much

[lament blade]

Hello ^^ Is there a way to hide certain subs from the streamelements panel? the one showing the leaderboards

If they have offensive names..

[tight harness]

@lament blade That data on the extension isn't editable unfortunately

[summer kite]

Hope your day is going well whoever reads this. Is there any way to get StreamElements to give an alert in chat when someone new follows? I've checked on the website and couldn't find anything. Sadly, I'm only streaming from my Xbox at the moment so I watch a popout chat on my laptop for chat. But I just don't want to miss thanking someone for following.

[winter zenith]

@lament blade I am not certain but you can try delete them in the Session's tab

https://www.streamelements.com/sessions

culd be that they are locked and cant be deleted.... (cant check myself sadly)

[wanton mango]

@summer kite Bot -> Modules -> Chat Alerts
https://streamelements.com/dashboard/bot/modules

[summer kite]

Thank you😉

[hoary pebble]

I need some help in regards to the media requests, How do I, Have requests from Subscribers and tips/bits only (Don't want mods access, Supermod is fine)?,

basically I have people in my channel that seem to be only leeching but never giving back but always like the music and so If I can encourage them to donate or subscribe it might kick them into gear

So what I want to do is make requests only for people that subscribe, or donate or use bits

[lament blade]

I'm looking for a feature that disables auto focus while streaming from.an Android phone. Does Streamelements allow this?

I have folow tou and now

I have folow you

[tepid onyx]

hey everyone does the songs that play on obs live have copyright

[elder sorrel]

@tepid onyx Please don't spam in multiple channels. #general-chat would be the best place to ask.

[tepid onyx]

ok thanks

[hoary pebble]

Should I post my question in the general chat also? @elder sorrel

[elder sorrel]

@hoary pebble Here is fine. Looking over your post.

[hoary pebble]

ok

[elder sorrel]

You should be able to edit the !songrequest command in the default command page to change the User level to Subscriber only.

As in the Media Request page you can leave it at "both" so if people donate via Tip: They can post their song.

[hoary pebble]

but does that mean a mod can also use the command, I don't want that

[elder sorrel]

No. Moderator / Supermoderator would not be able to unless they're subbed to you.

[hoary pebble]

but a subscriber is a lower rank than mod and it says minimum rank required

So I moved the media request to Subscriber and its under the Moderator in Chat commands

[lament blade]

i need abit of help

[nocturne pelican]

@lament blade Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[lament blade]

im new to streamelements and im a small streamer what would be the best way to get set up ? 9 im on ps4 )

[crystal folio]

Is anyone available in Voice SUpport

[lament blade]

?

im looking for suppoer myself

[twin sentinel]

do you have a capture card? @lament blade

[lament blade]

no put i am on the pc atm

but*

[nocturne pelican]

@lament blade Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[lament blade]

Thats

[nocturne pelican]

@crystal folio Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[lament blade]

thanks*

[hoary pebble]

yeah if you want to stream to the PC from a Console you will need a Capture Card

You can live stream from the console itself AFAIK

[twin sentinel]

@hoary pebble I think you can set up the exempt level for Media Request, so your mods would not be ablle to go around the limitations you set. They will still be able to use the command, as they are higher level.

[hoary pebble]

Why has this never been thought through when SE made the feature? All I want to do is allow only Subscribers and tips (bits I don't think count) to be able to request music

[nocturne pelican]

@hoary pebble Here is the StreamElements Ideas Board: https://strms.net/ideas

[lament blade]

Hi there people, hope I'm in the right place. Does stream elements do widgets or do I have to do it through Twitch it self? The widgets I'm on about is the remotes appearing on screen when they're used and the glass when people follow that stuff falls into it!?

[cedar lynx]

@lament blade simply set up an overlay, there are many widgets 😃

[lament blade]

i set up and merged my twitch account o my tteamelements what know ?

[lament blade]

can some1 see if im live on twitch and just say like hi in the chat or something ? its JoshuaGamesoyt on twitch thanks ( im not advertising i just wanna see if its working )

[twin sentinel]

@lament blade Just use your phone or so to look at your stream yourself.

[lament blade]

i have no phone lol and its not letting me commnt in my pc for some reason #announcements

didnt mean the #

[twin sentinel]

the channel does not exist on twitch.

[nocturne pelican]

@lament blade Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[lament blade]

i think i done it

[twin sentinel]

you have to mod the bot in your channel.

[lament blade]

mod the bot ?

[twin sentinel]

type /mod streamelements in your twitch chat.

[lament blade]

i cant lol it dont let me look at my chat lol

no chat lol

[lament blade]

clicked nthing happenes

nothing*

[oblique steeple]

Are you sure? Because: https://streamable.com/dq7cy

[elder sorrel]

Well one thing I can say is wrong

Internet Explorer 😝

[oblique steeple]

No dark mode?

[lament blade]

wtf lol it does nothing for me lol ima restart my twitch

have you got it download on the pc or have you used google and put twitch ?

[elder sorrel]

I use Chrome. I'm not a fan of the Twitch App

[oblique steeple]

Twitch App is only good for games with mods. For viewing streams, use Google Chrome.

Google Chrome is an internet browser like Microsoft Edge but... way better.

[lament blade]

got it working just thank you for all your support 😃

so how do i change the commands ?

[twin sentinel]

I suggest watching these videos first: https://strms.net/welcome

[lament blade]

kk

[lament blade]

green screen on my stream

help

[twin sentinel]

@lament blade Is the screen totally green, or can you see your game in a green color?

Are you using OBS.Live?

[lament blade]

obs stream element

totally green

[twin sentinel]

For some users it helped to set the color format in OBS to i420. in OBS: Settings > Advanced > In Video > Color format = i420.

[lament blade]

THANKSSSSS

[placid charm]

Hello. I was wondering how I disconnect my Twitch account from Ground Control desktop app so that I can use a different Twitch account with it?

[atomic leaf]

Hey is it possible to window capture a web browser?

[spare cove]

Hello, I was wondering how to add a webm alert and have my text effects the same as on StreamLabs

I tried adding it to StreamLabs then exporting it to StreamElements, but it's not working.

Alert I'm trying to add

I tried copy and pasting the CSS and HTML from StreamLabs too, that also didn't work.

How it's supposed to look

How it looks on StreamElements

Is there anyone here to help?

I tried opening a ticket on StreamElements, but I never received a confirmation email saying it'

it's been received so I'm assuming it's broke.

[cedar lynx]

you're dealing with custom code from another platform, you'll probably need to go in and play around with the HTML/CSS until it fits. are you able to share the code?

[spare cove]

.widget-AlertBox {
position: relative;
}
body,
html {
height: 100%;
width: 100%;
overflow: hidden;
}
#wrap {
position: relative;
height: 100%;
width: 100%;
}
#alert-box {
height: 100%;
width: 100%;
position: absolute;
}
#alert-box.hidden,
.hidden {
opacity: 0;
}
#alert-text {
padding: 20px;
text-shadow: 0px 0px 1px #000, 0px 0px 2px #000, 0px 0px 3px #000, 0px 0px 4px #000, 0px 0px 5px #000;
}
#alert-message,
#alert-user-message {
text-align: center;
}
#alert-user-message img {
vertical-align: middle;
height: 1em;
}
#alert-image {
position: relative;
}
#alert-image video {
width: 100%;
height: 100%;
position: absolute;
top: 0;
left: 0;
}
#alert-message > span > span {
display: inline-block;
}
#alert-image {
z-index: 6;
position: relative;
}
#alert-text {
z-index: 6;
position: relative;
}
#alert-text-wrap {
z-index: 6;
position: relative;
}

#alert-text{
height: 200px;
top: 200px;
}
@keyframes slideup {
0%{
top: 50%;
}
62%{
top: 50%;
}
64%{
top: 49%;
}
100%{
top: 49%;
}
}
@keyframes slidedown {
0%{
top: 50%;
}
62%{
top: 50%;
}
64%{
top: 51%;
}
100%{
top: 51%;
}
}
.text-container{
position: absolute;
top: 50%;
left: 50%;
transform: translateY(-50%) translateX(-50%);
-webkit-transform: translateX(-50%) translateY(-50%);
animation: slideup 15s infinite;
}
.title{
clip-path: polygon(0% 0%, 65% 0%, 35% 100%, 0% 100%);
}

.text-container2{
position: absolute;
top: 50%;
left: 50%;
transform: translateY(-50%) translateX(-50%);
-webkit-transform: translateX(-50%) translateY(-50%);
animation: slidedown 15s infinite;
}
.title2{
clip-path: polygon(100% 100%, 35% 100%, 65% 0%, 100% 0%);
}

Here's the HTML

<!-- alert image -->
<div id="alert-image-wrap">
<div id="alert-image">{img}</div>
</div>

<!-- main alert box window -->
<div id="alert-text-wrap">

<!-- alert text -->
<div id="alert-text">

<!-- alert message -->
<!-- messageTemplate will be replaced with your message template -->
<!-- for example : {name} is now following! or {name} donated {amount} -->

<div id="alert-message">{messageTemplate}</div>
<div id="alert-user-message">{userMessage}</div>

</div>

</div>

I tried copy pasting those into StreamElements, but that's not working either.

The copy pasted version

How do you set the follower alert to defaults for the CSS and stuff? I just altered the Field section and I want to reset it. How do I do that? I tried disabling and enabling it again, but the values are still the edited version.

Nevermind I just duplicated the alert from another overlay. Problem solved.

The CSS Default task is solved. I still need help with the alert itself.

[cedar lynx]

give me a sec

[spare cove]

Here's the Webm file if that helps.

[cedar lynx]

well that's StreamLabs not StreamElements

[atomic leaf]

I keep getting this when i click to go live? i can still stream but does it matter or how to fix

oh sorry my bad

[cedar lynx]

you'll need to contact Streamlabs for their support 😃

[atomic leaf]

so i do giveaways

how do i stop commands popping up

!duel inparticular

Chat goes wild not sure if i should let it spam chat mhmm

[spare cove]

@atomic leaf that's StreamLabs this is StreamELEMENTS

[atomic leaf]

Yeh i use commands from streamelements

nvm the SLobs thing il figure it out thx

[spare cove]

Maybe that's what I should do. Use StreamLabs for my Alerts and StreamElements for everything else until they get this figured out.

@cedar lynx They emailed me referring me to Developer API

[cedar lynx]

I mean you're using custom code, typically one hires a developer for that kind of help. any support you can get here is above and beyond @spare cove

yep, makes sense

[spare cove]

I'll go there. Thanks for your help!

[cedar lynx]

good luck!

[sharp dawn]

hello. i imported my alerts from streamlabs, but the webms i use are not looping.
where can i find an option to loop webms?

[cedar lynx]

I get the feeling you're missing some JavaScript @spare cove cause the code I'm looking at doesn't trigger any of the animations

[spare cove]

Okay thanks again @cedar lynx

[patent orbit]

how do i get my sences pictures to the obs stuideo

studio*

[nocturne pelican]

@patent orbit To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[sharp dawn]

hmph

[lime mason]

Any good tips for a pure console twitch streamer? Like what i can and cannot use for streamlabs?

Streamelements*

[nocturne pelican]

@lime mason Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[viscid steppe]

Hi! I'm trying to set a tip variation for $7 exactly and having a hard time figuring out what the amount should say as the SE system doesn't use decimals for currency.

[strong kernel]

@viscid steppe

[viscid steppe]

Thank you so much for your help! @strong kernel

[patent orbit]

@strong kernel thank you for the both times you helped me

[random ice]

can i get some help please?

[strong kernel]

Not if you don't ask your question.

[random ice]

i open obs and i see scenes and normally source but it gone

[strong kernel]

View>Docks

[random ice]

thanks u

for fast respons

[abstract moth]

guys I need help.. apex is really giving me trouble

[weary mist]

I suck at the game, so I won't be able to help you on that one

[elder sorrel]

Git Gud, Scalp

[rustic turret]

hey guys, is it not possible to add your own transitions with OBS Stream Elements ?

[strong kernel]

OBS.Live is just a plugin for OBS Studio. Studio Mode is still there, and you can still use transitions.

[rustic turret]

yes but I can't find the way to add my own trough OBS.live

[strong kernel]

The same way you do with regular OBS Studio.

[rustic turret]

alright thanks

it's called stinger now for some reason

[weary mist]

That is a type of transition

[twin spoke]

Where can I move the position of the Media Request video player

It's on the top right of OBS (using the OBS.Live widget)

Or do I have to have a manual browser source, to be able to move it

[twin sentinel]

In your overlays on the website you can move the widget around.

[twin spoke]

So the Media Request widget on Obs.Live is locked into place

[twin sentinel]

Oh. You can unlock your UI and move the parts around.

View > Docks > Lock UI

[twin spoke]

I'm not communicating this right

On OBS.Live, with the StreamElements Plug-In, if you click "Show on stream" using the Media Request widget, it defaults to the top right of your canvas

https://gyazo.com/8b656d324596ad0dd20f113f06f04078

If I use a browser source with an overlay from the website, I'll be able to move it. But I'm asking if it's possible to move that in OBS

If not I'll just use a Browser Source

[twin sentinel]

You can unlock the browser source with the MR in OBS and move the source around.

[vale girder]

Hello I've been trying to connect ground control to my stream but my only option is to login via streamelements.com and when I click it I try to authenticate and it immediately shows An error occurred, please try again or enter the JWT token manually. How would I fix this?

[strong kernel]

Known issue, check your antivirus.

[zenith lark]

hey all my alerts work perfectly in my overlay but my bits do not. Fix?

[twin sentinel]

what do you mean with bits do not?

[zenith lark]

As in when I go into my overlay editor, and emulate an alert such as a follow or subscription alert it works perfectly. However when I emulate a bit alert nothing happens at all.

[twin sentinel]

Have you checked the variations and enabled the cheer alert in the alertbox settings?

[zenith lark]

Yes, everything is set and enabled.

[vale girder]

I disabled my antivirus, still no luck :/

[twin sentinel]

What browser are you using?

@zenith lark Is the gif not showing or what is not workign exactly, or is it not even emulated?

[zenith lark]

i am using chrome

it isn;t even emulating at all

[twin sentinel]

save the overlay and close it and open it up again. try to emulate an alert again.

[zenith lark]

still no luck

[vale girder]

I switched browser and worked 👌

Occurred on firefox

[twin sentinel]

@zenith lark is the alert a custom alert or the default alertbox from the widgets?

[near pawn]

Hey all, just wondering if anyone has a command that slaps a random user that I could change to say throws a pie at a random user in chat. Thank you

[zenith lark]

@twin sentinel custom picture (gif) default audio

[languid hemlock]

Is there a way for stream elements to show and alert when someone does a twitch prime re sub?

i got one earlier and there was no alert and it doesnt show up in my activity feed but it does in twitch

[nocturne pelican]

@languid hemlock Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[languid hemlock]

ah got it, thats kind of annoying because id love to thank all my subs but oh well, thank you!

[twin sentinel]

@zenith lark Please try to add a new alert box and try to emulate the alert and see if this alertbox gets triggered.

[zenith lark]

@twin sentinel it did not work, even on the new alert box

[twin sentinel]

Please try to open the overlay in a chrome incognito window and emulate it again please.

[zenith lark]

aight it worked. So i'm assuming it's only because of the fact that it was emulated not in incognito? Weird.

[high relic]

Hello I'm a moderator on Twitch and was wondering if at all possible how to deploy overlays onto their live stream remotely.

[twin sentinel]

The streamer has to add the overlay URL to OBS.

If you have editor acces, you can edit the overlay and save it and it changes the overlay Live on stream, when the streamer has added this overlay.

[strong kernel]

You cannot forcibly apply a brand new overlay to someone else's stream remotely, no matter what kind of access you're given.

Applying a new overlay requires direct access to their OBS software.

[dusk edge]

Can anyone help me with OBS Live? Just installed it last night and all I get on my stream (viewed on the browser) is a green screen. The client itself looks fine.

[high relic]

The thing is I'm running OBS on my computer, but there computer is down.

[dusk edge]

https://www.twitch.tv/videos/401254534##

[strong kernel]

@dusk edge Update OBS Studio.

[dusk edge]

There are no available updates

[nocturne pelican]

@dusk edge For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[rustic parrot]

what?!?!?! i streamed and i saw a green screen in my phone

and i had to stop streaming

[lament blade]

help pls

[normal igloo]

https://media.discordapp.net/attachments/547461707526569988/559400942735196170/ezgif-5-58a4e453485c.gif

@lament blade

[lament blade]

whatever link you sent me was fucked

[normal igloo]

@rustic parrot using obs?

[rustic parrot]

streamelements

yes @normal igloo

[nocturne pelican]

@rustic parrot For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[clear hazel]

my streamelements links aren't working?

[normal igloo]

Why the hell are links not working on discord today

@lament blade tell us your problem instead of just asking for help

@clear hazel what in Pacific links?

[dire holly]

Hello, how can I change my twitch profile in obs live? like my activity feed is still from my old account

[twin sentinel]

Select StreamElements on top in OBS > Log out and log in with your other account.

[normal igloo]

Benno

[dire holly]

Oh shit, sorry i'M blind 😄

thanks for the help

[high relic]

Could I log into OBS with there Twitch account to deploy the overlays?

[strong kernel]

No. What you were told is non-negotiable.

You must have direct access to their OBS client on their computer to add a new overlay. Period. End of story.

[dusk edge]

fixed my green screen issue, had to reinstall obs live

[lucid shadow]

so i only want to use streamelements for the sound effects loyalty feature, is all i need to do is launch the overlay with sfx feature on and just keep the tab open?

[twin sentinel]

You need to add the overlay with the store redemptions widget to your obs I think.

[lucid shadow]

okay, got it! thanks!

[timid osprey]

I am having an issue with my StreamElements Web Scources loading slow in OBS

[nocturne pelican]

@timid osprey Check out this tutorial for OBS’ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U

[timid osprey]

Ok thanks Checking it out now

[shut ridge]

Can someone help with Gifted sub alerts?

[twin sentinel]

What is the issue?

[shut ridge]

Well i have new gifted alerts for 10 subs gifted it plays that but then it doesn't play the subsequent alerts for the new subs.... it did when i had it originally set up but i think i deleted something and i don't know how to add it back

[heady knot]

Can anyone help me?

[nocturne pelican]

@heady knot Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[twin sentinel]

@shut ridge These are the default settings of an alertBox.

[shut ridge]

@twin sentinel please could you send me the details of the Sub gift and the community git please

[heady knot]

I have an idea for an interactive chat game, as a timer, it works like this

"the dragon swoops low and I'm it's claws it carries a box it drops the cargo at your feet and inside is a scroll, answer these question and he shall reward you with treasure from his hoard!"

Then over the span of the stream random timers activate with questions and the first person to type the answer gets rewarded points

Can this be done?

[twin sentinel]

@shut ridge You can just add a new alert box to your overlay, look at the setup and delete it after that.

[shut ridge]

Thanks @twin sentinel

❤

[twin sentinel]

@heady knot I don't think this can be done easily by SE with the actual availabel features. But you can suggest this in the ideas board and if it gets enough upvotes, it gets a chance to be implemented. https://strms.net/ideas

[heady knot]

I have a friend who's stream has something similar, it asks for someone to type a word and the first to do so gets rewarded

I was just thinking of rewording it to fit my style

[strong kernel]

That's not a StreamElements feature.

[void pumice]

Is there anyone who can walk me through getting rid of the lag in my stream. I've tried multiple setups and My stream still has lag with no dropped frames in obs??

[twin sentinel]

Are you using OBS.Live?

[void pumice]

yes

[nocturne pelican]

@void pumice Can you please provide a log from your last stream. In OBS go to Help > Log Files > Upload Last Log File. Once this is complete, please provide the link to the log file.

[void pumice]

https://obsproject.com/logs/U2bXY-z-EZvg1ofK

[twin sentinel]

This is an analysis of your log: https://glorp.ninja/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FU2bXY-z-EZvg1ofK

[clear hazel]

@normal igloo all of my links, they're registering as "*****" instead of the actual link in my timers

[twin sentinel]

Disable the link protection of Twitch.

[normal igloo]

you are probably blocking hyperlinks

@clear hazel

[clear hazel]

thanks so much

LOL

[normal igloo]

@clear hazel No problem if you have problems with locating go to your dashboard moderation Block Hyperlinks make sure it's unticked

[clear hazel]

yep, i fixed it instantly

i appreciate you

just overlooked that

the possibility of that, rather

have a great night @normal igloo

[normal igloo]

you too

[zenith lark]

No homo

[cedar fiber]

Is StreamElements OBS Live working at all right now for OBS? I'm trying to start streaming but i'm in a waiting screen for streamelements to login and work properly o.o It's giving me an error connecting to twitch.

[twin sentinel]

The plugin OBS.Live should not have any more issues. Better ask in #helpdesk-selive about your exact problem.

[cedar fiber]

Thank you. Apologies for posting in the wrong channel

[clear juniper]

Where dio i go to get back to my feed

[twin sentinel]

Try to log out of OBS.Live and log back in.

[clear juniper]

will it erase myt stuff

@twin sentinel

[twin sentinel]

what do you mean with erase?
It will bring back your Activity feed like it is on the website https://streamelements.com/dashboard/activity

[clear juniper]

like my overlays

and stuff

[twin sentinel]

No it won't.

[clear juniper]

another question

So i have a 7300HQ and 1050 laptop out of these which one should I pick

[twin sentinel]

I recommend using the simple mode, when you don't know what to choose. Also there is an auto configuration wizard in OBS.

[last sleet]

Hey, I already asked yesterday about this issue
Chatter stats not working since I have changed my twitch name and it’s apparently registered/connect to my old name. So I’m just wondering where can I read about the updates? Or will I get notified when there’s a fix?

[strong kernel]

What was your old username, and what is your current username?

[last sleet]

My old one was babykimchiTV its now KimchiTTV

Also chat stats tab looks like this for me

[strong kernel]

Really? They don't look like that for me. Check again.

[last sleet]

And I cant enable these settings

They keep getting disabled

Oh it works now

Oh uh, one more question
Can I uninstall OBS now when I've OBS live installed?

[strong kernel]

No.

OBS.Live is a plugin.

Not its own version.

[last sleet]

Oh uh okay

[lament blade]

Guys i don't know if i'm doing something wrong or if i'm missing something but i don't seem to be able to add commands via the chat

something like !cmd add test test

[solemn arch]

@lament blade Make sure you've not accidentally disabled !command add/remove/edit/options/show in the Default Commands

Would anyone know why alerts would be playing twice?

[strong kernel]

Spoiler alert: He did.

[nocturne pelican]

@solemn arch Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

@strong kernel okay i didn't said anythin damn how did i miss that

i used ctrl + f "commands"

[solemn arch]

@strong kernel It only happens on some alerts, like subs and donos

[strong kernel]

Duplicate alerts are always because you have them playing in multiple places, either overlays (regardless of which scene is active, an overlay can play from another scene if it's not set correctly) or in your browser.

[solemn arch]

Also would timing a mod out remove mod privileges from them?

As they can't edit commands

[strong kernel]

Probably? A mod can't time out another mod though.

[solemn arch]

If the streamer did?

[strong kernel]

I believe it removes them as a mod, yes.

[oblique steeple]

It does, yes. You have to mod them again.

[solemn arch]

Any way to avoid this?

Also is it modding through SE or in twitch chat?

[strong kernel]

Modding in SE is not actually "modding" in the typical sense. It's primarily bot access.

[solemn arch]

Gotcha

Okay, I have a weird idea, but, want to know if it's achievable

If I do a command called !counter death 2, and have another command called !deaths, i'd like the one command to affect the counter of the other.

Would I be right in thinking it'd be something like ${count ${1} ${2}} for the response of the !counter command? If so, would that update the counter in the !deaths command?

Never mind, I figured it out! 😄

[lament blade]

Hey guys , i was trying to import streamlabs into stream elements and i keep getting an error occurred .

[strong kernel]

Have two tabs open in Chrome: One logged into StreamElements, one logged into Streamlabs, and then try again.

[lament blade]

ok thank you , it worked .

[timid stone]

how do i import the commands from chatbot to streamelements i keep getting an error

[strong kernel]

Which chatbot, and what error?

[timid stone]

streamlabs chatbot im trying to import my commands

how do i import them without having to add them individually

[strong kernel]

Open your file and check that there's no strange characters or empty sections that might be causing an issue.

[timid stone]

ok but can excel files be imported

bc its not working

[strong kernel]

What's the file extension?

The importer tells you the extension it's supposed to be.

[solemn arch]

What are access code lists for the store redemption?

[strong kernel]

If you wanted to have redeems for game codes, for example. Redeem, get a thing from the list.

[solemn arch]

Ah I see

[timid stone]

can excel files be imported to streamelements

[strong kernel]

"Excel files" is about as vague as you can get. As I asked, please tell me what the file extension is.

[timid stone]

idk im not a technical person

[cedar lynx]

A little googling goes a long way 🤗 just search for something like “how to figure out file extension”

[tall copper]

Hi. How do you change the name of the Chatbot?

I have googled and still cannot seem to figure it out

Anyone know how to do it?

[nocturne pelican]

@tall copper Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[zenith widget]

@tall copper Other way is pinned in #helpdesk-selive

[tall copper]

Thanks @zenith widget - problem is the bot doesn't show up in ground control for me

[zenith widget]

Then you are not meeting some requirement

[tall copper]

yer I think it is this

• Active overlay with alerts

[zenith widget]

All the requirements

Example - I'm not finding your tipping link.

[tall copper]

yer kind of annoying.. cause I don't actually want to use their overlays or tipping

[zenith widget]

So you don't want to use our overlay and tipping link, but you want custom bot name?

[tall copper]

Yer well I don't want tipping at all

[zenith widget]

Sorry, but the tipping link is one of the requirements that needs to be met.

[tall copper]

I don't want people to be able to donate or tip or anything like that yet

[zenith widget]

You don't need to connect paypal or g2a pay in the tipping settings.

just have the link there.

[tall copper]

Thanks for the help. I'll just leave the bot as is.

[leaden perch]

I have a question about an issue that I am having: Whenever I use and overlay with scrolling text widgets or while I am streaming and get an alert from the over lay OBS drops frames. The game that I am streaming receives no frame issues or anything like that and my upload is 21 mbps. I removed the scrolling text widgets and no longer lose frames in OBS but still getting the issue when a raid happens. Anyone know what could be causing the issue and is it the overlay its self? The overlay is static and my stream is 1080p 60 fps with Quality as the preset for NVENC (New). Any help would be great appreciated, I switched from labs to elements so that my mods could have more access to the channel and over lays.

[zenith widget]

The drop happens only when a raid alert happens now?

The scrolling text thing is a known issue.

[leaden perch]

Yeah the fps drops only happen with scrolling text, if I remove the scrolling text from the widgets that should clear it up?

[zenith widget]

Yes, but i'm asking about the raid alert.

[leaden perch]

It seems the alert is set to be a flash in animation, not scrolling. But OBS drops frames once I receive a raid.

[zenith widget]

Ok, I will ask again with another question attached.
The drop happens only when a raid alert happens, after you've removed/stopped the scrolling text?
Which overlay houses your alerts? I will take a look at it.

[leaden perch]

I am using the Static Red Flare overlay

[leaden perch]

yep

[zenith widget]

Which one of all the static red flare overlays?

Which one?

of all?

[leaden perch]

The top left one is the one that I removed the scrolling text from, but thats also the same one that has the raid alert that cause d the drop frames. If you would like I can go though the vod and pull the clip of when it occurred.

[zenith widget]

That is the answer i'm looking for -> "top left one"

Now I can take a look at the alert widget.

[leaden perch]

I have changed the alert since the issue earlier today, I dmed you the clip.

[nocturne pelican]

@leaden perch Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[zenith widget]

If you have this done, then I would need the obs log from when the drop happened.

[leaden perch]

I have not done that but I will.

Is this for studio mode only?

[zenith widget]

Read the instructions.

[leaden perch]

Got it, I followed it. Hopefully that resolves it. I appreciate the help and you taking the time to be here.

Soooo I am sorry. I tested it and still getting the issue but brought this https://obsproject.com/logs/2GK31TeSbE9plV2_

[zenith widget]

https://glorp.ninja/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F2GK31TeSbE9plV2_

Ok, so for starters, fix Killer NIC and then move to the other issues at hand.

To be honest - 1080p60fps is a bit too much if you ask me. Either go 30fps or try 720p60fps streaming

1080p60fps is best streamed with a 2 PC setup.

Because the streaming PC can have all its resources for encoding

[leaden perch]

Okay thank you ill test it again, and I set it to 720p. It could be my GPU since its just a 1070.

[zenith widget]

For now follow the instruction links from the analysis

then if it still drops frames - move back to 720p

[mild lake]

Subscriptions do not automatically send loyalty

[zenith widget]

You mean, subscribers don't get bonus points?

[mild lake]

Yes, the followers did not receive it.

But robot functions can also be used, such as songs

[zenith widget]

I just parted and joined the bot in your channel to refresh its settings.

and I just got the 50 points.

[mild lake]

So is it fixed?

[zenith widget]

I should be working now.

[mild lake]

Sorry, my English is not good. I am using Google Translate.

[zenith widget]

No problem.

[mild lake]

Because there are people who have subscribed for several days but have not received the reward.

[zenith widget]

You should be good now after i parted and joined the bot.