helpdesk-twitch

[slender mulch]

oml im blind

sorry

[torpid estuary]

@tidal swallow are the "broken" hosts 0 viewer hosts?

@slender mulch np, we are here to help

[tidal swallow]

@torpid estuary it's a range of all viewer numbers

[tender flint]

can anyone help me with my aert box

alert

[proven tangle]

Can I get an invite code for early access

[tender flint]

hello?

[proven tangle]

Hey

[nocturne pelican]

@proven tangle The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[pine hemlock]

@tender flint Ask more specific questions and we can provide answers

[tender flint]

Basically i made a new sound for my followers/donos/subs and it plays the new sound whenever someone does one of those things it still plays the old one what do i do

[pine hemlock]

Look at your variation settings for those.

[tender flint]

what does that mean like can you be specific

[pine hemlock]

https://i.nuuls.com/Zv_7_.gif

Variations need to have the same sound, or the default willl play

[tender flint]

that didnt help it still plays the default noise even if i make /delete my variations

please can someone help me

im this close to going back to stream labs

[narrow coyote]

making threats is not a good way to go about getting help. You also have not made it the most clear what exactly the problem is. Are you saying you hear your sound and the default sound? Are you doing all of this just from the overlay editor, or do you also have your broadcasting software open?

[rose drift]

hello anyone here to help me

[pine hemlock]

Feel free to ask your question

[rose drift]

how do i find overlays using stream elements? dont yall have yalls own streamelements?

[pine hemlock]

https://streamelements.com/dashboard/themes

[rose drift]

thank you

[astral edge]

is there a max amount of custom commands you can make?

[abstract anchor]

Hey is there a way to filter out what the bot says in the chat on the OBS Live extension

[prisma crest]

I'm having trouble enabling media share -- its added to a few of my overlays, and even one all by itself, but when I have them active (browser or OBS) its telling me that overlays with media share are active.

[pine hemlock]

@astral edge Dont believe so.

@abstract anchor The chat is is just a popout of twitch chat, so no

@prisma crest Make sure you have 'shutdown when not active' checked in the browser source properties for each of the browser sources

[prisma crest]

@pine hemlock Thanks.. I have done that, in fact, I have OBS shutdown, and just one tab open trying to get it to show up..

[narrow coyote]

are you using the tutorial video? that will not activate on the widgets, it needs to be an actual request, or backup playlist

[astral edge]

Is there a way to increase the maximum amount of 400 characters for a custom command? Instead of making multiple commands for one thing

[prisma crest]

Thx Kite!! That was it, I guess I figured if the button was there it would work -- is there a way to load a entire YT playlist into the backup queue?

[fervent rose]

Hey

I have a question

How can I stream my Xbox to obs

[narrow coyote]

@prisma crest You can add a public playlist in the settings, it will use the whole playlist, it will just load a limited number of songs at one time

@astral edge Not possible to increase the limit

@fervent rose Capture card is your best option, otherwise you can try to use the xbox app on the PC

[pale totem]

Hey, I'm having a small issue. I don't know if this is the appropriate channel, but the "Tipping Settings" is bringing up a white page. if it's any help, I'm running Windows 10 and the newest update of Chrome.

[nocturne pelican]

@pale totem If your tipping settings page is white, that would mean a specific cookie is being blocked on the page. Make sure that streamelements-yoink.netlify.com is allowed and not being blocked. In Google Chrome you can check by clicking Secure on the address bar, and going into cookies. You can also access these settings from chrome://settings/content/cookies

[pale totem]

Safe to say it works now, thanks.

[rugged salmon]

Question: Perhaps a simple selection or something, but every time I switch scenes, my bit cup that was full, now only has subs in it and all the bits I had are no longer there. not to mention the amount of sub badges that fell in there are like cut in 1/3. Where did they all go and why does it keep resetting? its driving me NUTS!

[fervent rose]

@narrow coyote ty

[heady axle]

Boi give me the code

[nocturne pelican]

@heady axle The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[rose drift]

so im adding my webcam in my sources and my webcam is not showing up

[narrow coyote]

this channel is for support with StreamElements services, this issue would not be related to any of our services. Its either going to be you have not configured the source properly, your broadcasting software is having issues hooking into the cams drivers, or something else. You can try asking something like that in #general-chat , or get support from the broadcasting software vendor

[rose drift]

its is a stream element service

[narrow coyote]

if you are using OBS.Live, ask in #helpdesk-selive , but I can tell you, the webcam not showing up has nothing to do with our plugin itself,

[lusty yacht]

I have text scrolling up like credits on my intro and ending scenes. Last night they stopped scrolling up lol. It’s last 25 followers, subs, tips, bits

[ionic flare]

if someone says ^ and I want my bot to respond instantly with ^ how would I do that? It seems like I would need to do !^

[wanton jetty]

We have any ETA yet on the "Timers" rework, It was confirmed 3 or 4 months ago ? Just following up 😃

[lusty yacht]

@ionic flare can you go to advanced settings for the command and add ^ to trigger it?

[ionic flare]

in keywords?

doesnt seem like it

[wanton jetty]

http://chrisis.live/s/1538285221_4.png

@ionic flare like so

http://chrisis.live/s/1538285289_0.png

[tulip rapids]

anyone know how to set up the your iphone as a web came for streaming.

[cedar fulcrum]

Hello @tulip rapids you can sign up for our phone beta testing App

!code

[nocturne pelican]

The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[cunning creek]

!code

[nocturne pelican]

The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[cunning creek]

Hi

Does somebody know when i can get the response to my beta-tester request (or how's it called :D )

[zenith widget]

@cunning creek if you read the message from the bot youd get the answer

Best chance - when its public

[cunning creek]

I meant closed beta invite code, not public version

[frosty pine]

Hi , I've got a problem with the chat , I would like to give to everybody in my chat the possibility to spam the same commands any second if it's , possible somebody can tell me how

[zenith widget]

@cunning creek Read the message again.

@frosty pine Don't have user and global cooldown on the command.

But that won't allow for the bot to spam as well, as there is some internal protection for it.

[worn mortar]

Hallo how to i get the 2 random keys i bought with the 1000 points?

i bought them from https://streamelements.com/gamer4fun2u/store

[tight harness]

@worn mortar If they're access code items then: https://streamelements.com/dashboard/account/redemptions otherwise if the streamer needs to give them to you manually then it'd be from them

[worn mortar]

no access code in there

gamer4fun2u Random Game Sep 30, 2018
gamer4fun2u Random Game Sep 30, 2018

but empty access code field

[strong kernel]

Best to contact the streamer or one of their mods, then.

[worn mortar]

ok

thanks

its GAMER4FUN2U

can you contact him please?

he doest not respond

[raven bramble]

Fire stream code 3

?

[worn mortar]

what?

[raven bramble]

Play store fire stream twitch live code?

[nocturne pelican]

@raven bramble The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[worn mortar]

this one https://streamelements.com/gamer4fun2u/store

Random Game
Get one random steam game between 4£-35£ !! Yes, can be one from the store! Only for 500 4funpoints! Get one random steam game between 4£-35£ !! Yes, can be one from the store! Only for 500 4funpoints!

i got it 2 times

[strong kernel]

@worn mortar We can't contact the streamer on your behalf. You'll need to reach out yourself.

[worn mortar]

i tried and i will wait for a response later

[raven bramble]

Fire stream code?

Android

[strong kernel]

As was mentioned @raven bramble it's in closed beta at the moment. If you would like to assist with testing, fill out the form, but this does not guarantee you will be given a code.

[raven bramble]

Hmm Android twitch live???

[potent copper]

I sent a request on behalf of a streamer and myself (to assist) -- hope to hear back! Thanks SE :D

[gilded otter]

Would I ask for command help here?

[strong kernel]

Sure, what's up?

[gilded otter]

I was trying to write a command that edited another command

[strong kernel]

Could you go into more specifics?

[torn forge]

what is the invite code?

[nocturne pelican]

@torn forge The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[nocturne pelican]

@torn forge The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[strong kernel]

@torn forge As the bot message mentioned, it's not publicly available. You can fill out the form, but it does not guarantee you a code.

If you don't get it, you'll need to wait for open beta.

[gilded otter]

I was trying to have a multi command that stated my current mutlitwitch link, but also a multiset command that edited the mulit command and what it displays

[strong kernel]

We actually have stuff for that in #command-share

[gilded otter]

I must have missed that section, I am sorry

[strong kernel]

No worries.

[torn forge]

when's

[torpid estuary]

Read the bot message.

[torn forge]

ok

sad

and

how do you add overlays?

I seem to can't stream my fortnite

[cunning creek]

@strong kernel what is the parameter, that defining, if I'll get closed-beta acces, or not? Amount of followers?

[torn forge]

and I need to put a key

in the app

[strong kernel]

@cunning creek It's not my choice to make, so I couldn't tell you.

[torpid estuary]

@torn forge the App is for irl streaming only

[cunning creek]

So I can't boardcast my screen in stream elements app?

[strong kernel]

It's not for streaming mobile apps, no.

It's for IRL streaming.

[cunning creek]

Ok

[gilded otter]

eh

so there isn't a way to edit a command with a command?

[cunning creek]

@strong kernel so what does this mean??

[upbeat orchid]

It'll be like OBS or xSplit

[torpid estuary]

@gilded otter there is, but you dont actually need a command for that. Just change your existing command with
!cmd edit !YourCommandName Your New Output

[upbeat orchid]

But by Stream Elements

[torpid estuary]

@cunning creek when the app is finished it is planned to also be able to stream apps and games. It is in closed beta now and only irl at the moment. Your posting pictures here wont change the current state the app is in, so please be patient.

[gilded otter]

Can I just add !cmd edit !youcommandname in a command?

[torpid estuary]

What would you need to add that for? I never tried that, since its the same if I change it with that or if I use a command for that, but if you try let me know! @gilded otter

[cunning creek]

@torpid estuary allright, i was just confused, cuz this was on google play

[gilded otter]

I'm attempting it but it's stating the command does not exist

and I don't understand that

[cunning creek]

But anyway, thanks for your responce

@torpid estuary

[gilded otter]

Basically I want to be able to do a set for a multitwitch to set who is in the multitwitch, then allow users to type multi to see the current, without having to type !cmd edit multi and copy and paste

[torpid estuary]

Np @cunning creek !

[gilded otter]

I saw the section in the command-share and it states to do what I am trying to avoid

[torpid estuary]

If it states that the command doesnt exist you most like forgot the ! in front of it @gilded otter

[gilded otter]

I tried both with the ! and without it, and it says the same thing

!multiset - !cmd edit !multi Current Multi-Stream Link: http://multitwitch/$(channel)/$(1:) - Please check out the other streamers that I am streaming with!

!multi - Current Multi-Stream Link: http://multitwitch.tv/$(channel)/$(1:) - Please check out the other streamers that I am streaming with!

that's what I have atm

[torpid estuary]

Did you create the multi command beforehand?

[gilded otter]

Yes

They are both as you see them in my custom commands area at this moment

[torpid estuary]

Does the multi command work in your chat?

[gilded otter]

Doesn't seem too

[torpid estuary]

That is curious. How have you added the command? Per Chat or per SE site?

[gilded otter]

the site

[torpid estuary]

Then please try to add the command via chat with
!cmd add !multi yourtexthere

[gilded otter]

It says it's added but when I type !multi it does nothing

[winter zenith]

@gilded otter it is not possible to edit a command via CHAT. You need to set up the multi command befor your stream. While you stream, or let your mods do that

@gilded otter if you have multiple
!multi commands they block each other out

So make sure to delete or disable the others that uses the same trigger word

[gilded otter]

I have 1 !multi and if you can't edit a command via a command it seems streamelements is behind in all this...

[winter zenith]

It is possible but it happens fast that people edit wrong via the chat

It's always best to see it in the dashboard in my opinion. But you got told how it works via chat anyway

Pls check back in your commands if you have set another command with
!Multi
As another keyword, trigger word, command

[gilded otter]

It's just a pain to have to change that multiple times via a command when it could be the other way. I like to change it as it happens, and I have it setup via another bot that I was trying to migrate everything over to streamelements but it seems I might have to keep it

[winter zenith]

I am pretty sure you have two commands with the same trigger word.

[gilded otter]

I have a timer that is set to use !multi but that's it

[winter zenith]

There for they chancel each other out

[gilded otter]

Multiset is there to change multi

[winter zenith]

The bot cant trigger himself. Because of spam protection

Try disable multiset then

And see if
!multi works then

[gilded otter]

Odd, other bots can do it without more than the standard reply..

[winter zenith]

Did it work?

[gilded otter]

oh well, I'll just keep this other bot until StreamElements gets better with this commands and bot functions

[winter zenith]

[gilded otter]

Why would I disable multiset when I want it to edit Multi...

[winter zenith]

If you feel that why I am sorry.
StreamElements is the best all in one tool out there. Of course the service improves by every minute.

To test out if it works

But it seems it is too much work for you to trouble shoot

And there for you dont allow me to help you

[gilded otter]

It doesn't work

[winter zenith]

You see? So that is not the issue

So you can enable it again

Again I am pretty sure you have some command set up that cancels each other out

If you set another command just as a keyword or trigger word with the same command it cancels each other out

[gilded otter]

there is a timer that is disabled that has !multi, but the only other command that I have made that has !multi in it was disabled

If there is a standard SE command that has that, I am unaware.

[winter zenith]

If I do a
!lurk

Command and other command like
!afk
With
lurk as a Alias for that

The commands would not work

[gilded otter]

I don't have aliases for anything

[winter zenith]

There should not be a standart one no

Just to test things. Make a command that is called:
!Multible
Your multilink

Test it

[gilded otter]

is there a better variable than $(1:) for an input?

[winter zenith]

Depends what you want to use...

If you want users

Then use the user variable

[gilded otter]

just text, that mods can type say, not necessarily the person typing it but have their name in it

[winter zenith]

Yeah then ${1} is the best

Did you make the test command?

[broken panther]

no

[winter zenith]

[gilded otter]

if I have !multi with the $(1:) command when I type !multi with nothing it won't respond

[winter zenith]

Why did you do that now? :0

I fear you are over complicating stuff now

[gilded otter]

it's fine to edit a link, but I want everyone to be able to type a command to see the current multilink

without me having to edit 2 commands every time it changes

[winter zenith]

Bur you saw our command in #command-share

Right?

[gilded otter]

Yes, it states to edit have one like I have, and then edit a command every time it changes

[winter zenith]

If all of this is too much work for you. (btw other bots would also require you to do all those steps) why not let your mods do the work?

[gilded otter]

where as before I could use a command, that edits another, and it would allow people to use that command to see the link

[winter zenith]

That is the beauty of StreamElements thanks to the cloud your mods can help you

[gilded otter]

because I don't have the luxury of a full time mod

[winter zenith]

Okay

So what do you want to do to fix Our problem?

If using another bot truly is easier. Despite the fact it doese the same thing

As our bot

[gilded otter]

All I am trying to do is have two commands, !multi, and !multiset. I want to be able to type !multiset with Name1/Name2, it would edit !multi to where everyone could type !multi and see the link with Name1/Name2 in it. I've done with with another bot in one go, as stated, and wished to move everything to SE, but it's not working the same, so I came here for help.

[zenith widget]

@gilded otter At the current moment we don't have a variable or a way to make such a thing possible.

[strong kernel]

@gilded otter So let me make a recommendation here.
Command 1: !getmulti, response of https://multitwitch.tv/${channel}/${1:}
Command 2: !multi, to be edited as needed

Step 1: Type !getmulti streamer1/streamer2/streamer3
Step 2: Copy the link it generates
Step 3: Type !cmd edit multi Watch us all at once at <paste link here>

Actually, let me make a minor edit to this.

There.

Then once you edit !multi with the link you generate, everyone can use !multi to get the current link.

[gilded otter]

Still far more typing than I've had to do in the past, I'm trying to work smarter, not harder. Thanks for letting me know that you cannot edit commands via other commands, I hope it becomes a future feature, so much could be unlocked.

[upper steeple]

i tried to refresh my overlay and now its just a giant white screen

and my overlay won't load on the site

[lament blade]

^happening to me too

Maybe its not working for everyone o.O

[upper steeple]

SOS WE NEED HALPPP

[strong kernel]

DM me with your overlay links so I can look at them.

[heady knot]

erm help D:

[lament blade]

Lmfao

think they're working again now

Yeah they are

Was just not working for 5-10mins before

[heady knot]

i load into OBS and my overlays arent showing, it's just a white image, i checked the properties, it's the same url as before

[upper steeple]

yeah mine is back

[heady knot]

for every scene

[strong kernel]

GG? lol

[serene granite]

We saw the problem and fixed it

sorry!

[upper steeple]

did something break for a little bit?

[serene granite]

yes, something small.

[heady knot]

it's still white...

how do i fix :/

[strong kernel]

Refresh your browser source's cache by right clicking on it, properties, and clicking on the refresh button at the bottom.

[upper steeple]

okay so glad its fixed now @serene granite

[topaz bane]

Hi guys i need help please I'm loosing the plot over stream elements

[heady knot]

right click on what?

[topaz bane]

I've checked all my settings and friends have too my host notification will not alert me at all

[heady knot]

nvm it fixed when i closed obs

[topaz bane]

Everything else is working fine

[strong kernel]

I don't understand what you're talking about @topaz bane and also, this is StreamElements, not Streamlabs.

[topaz bane]

Stream elements thats the one

[heady knot]

streamlab sucks

used to use it but it's too restrictive and clunky

[strong kernel]

@topaz bane Can you explain in more detail exactly what's going on?

[topaz bane]

@strong kernel don't know how else to put my host alert doesn't work

[strong kernel]

In your chat?

[topaz bane]

Yeah

[strong kernel]

Looks fine to me.

[topaz bane]

Twitch chat

When I stream

[strong kernel]

Yes, that's your Twitch chat in the screenshot above.

[topaz bane]

It doesn't work when I'm streaming I missed a few hosts last night was embarrassing

[strong kernel]

I changed the variables in the chat alert to use the proper {} curly brackets instead of () parentheses.

You should be fine now.

[topaz bane]

Legend thank you

[lavish quiver]

Hi. I'm trying to get why some people has so many loyalty points (more than my friend that is usually watching) when I've never seen them around. They're not hosting as far as I know. I feel they might be bots?

[winter zenith]

Are the names, electrical skateboard /commander root?
@lavish quiver

[topaz bane]

Tried again and nothing

[strong kernel]

If it's the same person hosting over and over, there's anti-spam measures in place.

Ask someone else to host you.

[topaz bane]

I did

[lavish quiver]

@winter zenith yes and a few others

Bots eh?

[winter zenith]

Yes

[strong kernel]

The ones she mentioned are, yes.

[winter zenith]

Reset it to zero and go to your loyalty settings. There you can say that users should be ignored @lavish quiver

[strong kernel]

We obviously can't confirm the "few others" unless you share the names.

[winter zenith]

Type in the nes of the users that should be ignored and they won't get points in the future @lavish quiver

[lavish quiver]

Ok gotcha! Will do that. Also the other names are not47y, slocool, 0_applebadapple_0, apricotdrupefruit, p0sitivitybot, philderbeast, lanfusion

Thank you both! 😃

I wanted to make sure it is a bot thing and I'm not banning actual fans xD

[lunar estuary]

Hi, im trying to get a !setwins command (this will change the !wins command) but i cannot seem to get it working. what i did was make the command !setwins and make the output": !command edit !wins $(1) win(s) today, and $(2) solo wins in total.

does someone have a idea what i did wrong or how i could make this?

[strong kernel]

If you'd like to edit a counter to a number of your choice, you can use !editcounter countername #, so for instance !editcounter wins 0

[lunar estuary]

will this also work with 2 numbers

so daily and total in 1 command?

[strong kernel]

No. Those would be individual counters.

[lunar estuary]

hmmm

All commands are switched from nightbot to streamelements, and this is the only command that isnt working on streamelements now.

so there is no way to make a command with 2 variable numbers that can be edited with a diffrent command?

[strong kernel]

The command that you wrote above won't work. You can't make a response for a command be another command. The bot doesn't look for command calls in its own messages.

What you can do is set up !wins to respond with ${count today} win(s) today, and ${count total} solo wins in total.

So when someone says !wins then it increments both by one.

Or use ${getcount x} to just show the count

And a different command to increment.

And if you need to reset the daily wins, just use !editcounter today 0 or whatever you named that counter.

[lunar estuary]

okay

but if i want to up both by 1

i would have to use two commands right?

[strong kernel]

No.

[lunar estuary]

okay so lets say ${count today} win(s) today, and ${count total} solo wins in total.

is on 1 win today and 1 total

and i needs to be 2 today 2 total

how would i change that with 1 command?

[strong kernel]

That response that you wrote does exactly that.

[lunar estuary]

so what i did before was just write !setwins 2 2

and the command would be update to .... has 2 winst today and 2 in total

[strong kernel]

Okay let me explain.

${count} displays the count and increments it by one.

${getcount} only displays it.

[lunar estuary]

okay

[strong kernel]

So if you have an !addwins command that only responded with ${count daily} ${count total} it'd just display the 2 numbers, but it'll have incremented them as well. I'd recommend making this command reply in a whisper so the chat doesn't get confused by it.

And then you can have a !wins command that responds with ${getcount daily} win(s) today, and ${getcount total} solo wins in total. This command would be used by the everyone to pull the current numbers.

[lunar estuary]

allright i get it

[strong kernel]

And then to manually set one of those numbers to whatever you want, you will need to use the !editcounter command.

All good? 😃

[lunar estuary]

Yes got it

thanks!

[strong kernel]

No problem.

@topaz bane We reset our connection to your Twitch account and tested again. You should be good.

[topaz bane]

Thanks I'll try later

[echo hound]

Hi, my OBS StreamElements edition is playing my computer's sound even if I removed all sources for that audio and even when I tried muting it. Any idea?

[winter zenith]

@echo hound first of all its just OBS Studio. You have a StreamElements add on wich doesn't touch your OBS settings at all its just for chat and activity feed.

Second of all, Check your audio sources. Either mute every one of them and enable them one after another to find the audio source that has your system sound in it

Also check in every scene you have.

[echo hound]

I tried that, @winter zenith

I deleted the audio output sources from all my scenes

I'm so confused

This is my OBS right now

Despite that, the youtube video is still being heard by viewers

That's what my mixer looks like in every scene too

[winter zenith]

You need to check also in your layers

[echo hound]

Layers?

There's layers? what's that?

[winter zenith]

I think if you click on the cog and then on "properties"

Or "view"

[echo hound]

Oddly enough nothing happens when I click the cog 🤔

I'm going to reinstall OBS.

[winter zenith]

Yes

Sounds like your obs is broken

[echo hound]

Can you link me to the StreamElements version of OBS please?

[winter zenith]

We dont have a obs version

[strong kernel]

As mentioned, we don't have a full custom version of OBS. We only provide a plugin for OBS Studio.

[winter zenith]

We only have a add on

[echo hound]

Ok so I still need to download default version?

[winter zenith]

Yes

And install our Plug in
OBS.Live
Ontop of that

StreamElements never touches your OBS settings. And OBS updates and behaves normal as it would if you had not the add on from us

[echo hound]

I understand that, I love the StreamElements plugin in OBS, very useful

I'm going to try without it for a stream though to see if the issue is cleared

Then next stream I'll try with the plugin again

[winter zenith]

Meaning you get the OBS updates as usual and the performance but have a all in one tool with our add on that provides BTTV&FFZ chat as well as a view counter and a activity feed

[echo hound]

To try and pinpoint what's going on

[winter zenith]

I am 100% sure it's not the plug-ins fault

Just reinstall obs and install the plug in it will be fine :)

Because its the best way to have all in one

[echo hound]

I'm convinced it's not the plugin too, but it only started happening after I installed the StreamElements part in OBS

So just to be sure I'm going to test without first, then with next stream

Okay folks, I've narrowed it down to my scene collection 😃 @winter zenith and @strong kernel

Fresh OBS, default scene collection (nothing but audio), I can mute the sound just fine

When I reimported my usual scene collection, suddenly they can hear it even if there's no audio source.

I still can't click the cog though

Still can't click the cog though. https://streamable.com/xd2e2

I might just remake my scene collection from scratch.

[narrow coyote]

You don't have a source selected

[echo hound]

Oh

I have a hidden audio output source somewhere

That's playing my computer's audio thru the stream

And I can't find it

Like right now, with this setup, my viewers can hear the music from Youtube; https://i.imgur.com/zUtTqXH.png

Which is weird because I only have a Mic/Aux source

Alright I really appreciate your help guys! I'm just going to delete my scene collection and remake it from scratch.

[stoic grove]

When can I get the early access access code to the mobile version??

[nocturne pelican]

@stoic grove The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[lean valve]

Hi, is there any way to apply a custom font into text? On the overlays?

[zenith widget]

custom font as in a font not part of our font list or google fonts?

[lean valve]

yeah

I own a font license

for a font named Noyh, and I would love to use it there.

[zenith widget]

Only way I'm thinking is, you host the font somewhere and add it via custom css/js code, but that means building your widget from almost ground up.

[lean valve]

oh ok

i thought u guys just had an option to had a custom font

like streamlabs

my bad.

[zenith widget]

At the current moment no we don't have such option.

[lean valve]

Hm.. my overlay isn't appearing on OBS Studio for some reason?

[nocturne pelican]

@lean valve The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[lean valve]

Oh ok!

[zenith widget]

Did it work?

[digital crag]

Is anyone aware of a bug where the keybinds don't work for song requests in Ground Control?

[zenith widget]

We are well aware of said bug and will be fixed upon next version of GC

[digital crag]

Gotcha, thanks.

[ivory holly]

Hey i need help with my obs, who got time for me?

The problem is that after streaming for 15 - 45 minutes, my kb/s drops to 0kb/s. Whe I attempt to stop and restart the stream the program stops responding.

[vital wyvern]

Hey @ivory holly i recommend asking in #helpdesk-selive

[ivory holly]

thx

[frosty pine]

Scusate qualcuno sa dirmi come togliere il blocco dei messaggi uguali ogni 30 secondi.

Vorrei che i miei spettatori possano spammare i giochi della chat

[zenith widget]

@torpid estuary ⤴

[torpid estuary]

@frosty pine purtroppo questa è una funzione integrata da twitch, che non ha nulla a che fare con SE. anche tu non puoi disabilitarlo.

[frosty pine]

Ma I miei moderatori possono spammare lo stesso messaggio anche 200 volte provato oggi

[narrow coyote]

its a twitch thing, moderators are exempt from the message spam limits Twitch put in place

[frigid talon]

Okay. I'm having problem with the !songrequest command. I've looked in this Discord, but haven't been able to get it to work.

It says that the !songrequest command can't be turned on because it's "Controlled by module settings"

The "!song" command works. The "!skip" command works.

[narrow coyote]

!sr is controlled by this https://streamelements.com/dashboard/mediarequest/general

if your game is 4:3, and your canvas is 16:9, you will have letterboxing

[frigid talon]

@narrow coyote That is how my media requests looks, but I'm still unable (or it won't automatically turn on) that chat command.

[narrow coyote]

the toggle in the commands page will not change

[frigid talon]

Is there a bot response for when I add a song?

Because I checked the setting for it to interrupt the currently playing song as well.

Or to skip the backup list.

[narrow coyote]

yes, the bot should respond to the command

[frigid talon]

Yea. Nothing is happening.

And it's also still grey in the command list.

[vital wyvern]

@west void going out of context here now, but you fucking mad lad streaming Prince of Persia

[torpid estuary]

@frigid talon what do you mean its grey in the command list? can you provide a screenshot? also, have you double checked that you have the slider "viewer requests" on?

[frigid talon]

Obviously I combined the two screenshots. I've logged out and in and part and rejoined the bot too.

[torpid estuary]

ok, i just checked, the !songrequest command in the list is grey for me too, but it works

[tranquil badge]

Can I link my twitch

[torpid estuary]

ok, so i saw you could SR but i couldnt. so you have set song requests "minimum user level" to something higher than "everyone" @frigid talon

[nocturne pelican]

@tranquil badge Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[torpid estuary]

you can do that @tranquil badge but linking your twitch page in chat is not allowed

[tight harness]

@tranquil badge That would be self-advertisement.

[clear valley]

could get some help?, i have obs.live, and i was wondering if i could use the stream elements song request feature through obs.live?

or do i need the ground control app open for that

[torpid estuary]

@vivid hedge it is planned, but i would suggest using the SE site for that

[tight harness]

We'd recommend using the site for that, the Media Request page

[clear valley]

okay thank you 😄

[frigid talon]

@torpid estuary Thanks for your help! ❤

[torpid estuary]

np, glad i could help!

[waxen skiff]

Hi I'm looking to see of any1 on staff could assist me in an part of my overlay?

[tight harness]

Could you please state your issue?

[waxen skiff]

So I'm trying to figure out how to get an all revolving streamlabel (similar to ninjas ) to act as my all purpose stream or event list. I was curious if there were any ways you knew how to do this for im.not familiar w/ css or if there's an easier way?

[tight harness]

The easier way would be to get a premade event list if you didn't want to code one

[zenith widget]

@waxen skiff There is an event rorator type widget in #widget-share

[waxen skiff]

Widget share? I've never seen that

[zenith widget]

its a channel

Also do note - this is Streamelements and Ninja uses Streamlabs. We have our own widgets and some custom made widgets in #widget-share

[waxen skiff]

Oh wow I had no idea. Could you possibly through me a link to the widget share? It should be really appreciated! Or is it on streamelements?

[zenith widget]

click on this ----> #widget-share <------

its a channel HERE on the discord

then scroll up until you find "Last Events Rotator" just like in the screenshot

[waxen skiff]

Awesome! Thanks a lot! Really appreciate it! I'm assuming there are ways to change font, etc?

[zenith widget]

Yes. add some html or css magicary in if you know how and you'll be set

[waxen skiff]

Ok great thanks a lot!

[lament blade]

Hello, any timeline on when access code store items will show in the "store items" list in the twitch extension?

[upper steeple]

if someone is banned from you chat can they still redeem things in your stream store?

[lament blade]

Hi guys, i cant enable the songrequest command, it says that its controlled by module settings, what do i do to enable it?

[torpid estuary]

@lament blade https://streamelements.com/dashboard/mediarequest/general go here and make sure that the slider for "viewer requests" is on

[lament blade]

Yeah it is

[torpid estuary]

the chat command is greyed out by default, so dont worry about that

ok, now go into your media request settings and make sure here the "minimum user level" is set correctly

if you want everyone to be able to songrequest set it to "everyone"

[upper steeple]

if someone is banned from you chat can they still redeem things in your stream store?

[lament blade]

okay it works, thank you very much ❤

[elder sorrel]

@upper steeple Looking up previous posts there is no option to ban a user from the Stream store. Remove all of their points and put them on the ignore list so they can't gain more is the option I see.

[upper steeple]

@elder sorrel awesome i'll do that

[elder sorrel]

Sounds good 🤘

[jade marlin]

My dashboard, in exception with the help button, does not show anything. I have already tried switching browsers and updating Java. What else can I do?

[elder sorrel]

Are you using Chrome, @jade marlin ?

[jade marlin]

Yes. It is my default browser

It will work on my phone if I use data though

Wifi maybe?

[elder sorrel]

🤔 That is weird. Maybe you can try to clear your cache and cookies in your browser settings and reload the website by using Ctrl + Shift + R.

Unless you already tried that.

[jade marlin]

I haven’t I’ll try it in a sec

It works now thx

[potent pasture]

Hi there, i would like to make a !hype command with my emotes... but for some reason its not working any1 got tips?

[elder sorrel]

Awesome @jade marlin 🤘🏼

[upbeat orchid]

@potent pasture have you created the command at all or is that what you're having problems with?

If you've created the command an the emotea arnt working then remember the bot needs a sub as well.. you'll need to gift it one

[potent pasture]

Well i had !hype but i didnt pop up..now i changed the name to !join, it works but the emotes aretn showing.. my own emotes that is

[upbeat orchid]

The emotes should show then

[potent pasture]

Ah oh so i need to make streamelements a sub.. how do i do that?

[upbeat orchid]

At the top of twitch page there should be a sub button an it drops down with an option to gift subs

Just gift it one

Click on gift sub an then type in the name of the bot

[potent pasture]

so StreamElements then?

[upbeat orchid]

Yep

Make sure the incon matches

Icon*

[potent pasture]

do i need to buy it?

[upbeat orchid]

Yep

[potent pasture]

oh okay...

thanks for that

[upbeat orchid]

Yep

@potent pasture Are you partnered or just affiliated?

[potent pasture]

Affiliate... just =]

[upbeat orchid]

Aight, Yeah gotta gift sub then decided to look into it a bit more cause I didn't even really know I just went off what I see everyone else do

If you were partnered you coulda requested it via Twitch to have the bot be given a lifelong sub

but yea

get partnered 😄

[potent pasture]

Ah okay..well ill make a welcome message then... and subs can use the emore

hahaha well thats the next goal

[normal igloo]

@potent pasture Affiliates Unfortunately do need to gift sub to the the StreamElements bot

[upbeat orchid]

👍

@potent pasture https://help.twitch.tv/customer/portal/articles/2929644-lifetime-subscriber-guide-for-partners

Partners may request up to 2 free permanent bot subscriptions for their channel. This will allow your bot to perform functions such as show off your channel’s emotes in chat.

[spice vigil]

where do i get my jwt token for ground control

[tight harness]

You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels (Don't forget to click on "Show Secrets")

[spice vigil]

thanks

[modern trench]

How can I get onto the sadly access for the stream elements streaming app? I'd love to use and promote it on my channel

[elder sorrel]

!code

[nocturne pelican]

The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[elder sorrel]

@modern trench ⤴ Gotta sign up & we gotta wait till Mid October if they release it for public

[modern trench]

Tyvm

[rose drift]

What font does streamelements usE?

[jovial gale]

What's up with ground control app?

[rose drift]

!font

[slender mulch]

"something went wrong while saving" chatstats

[narrow coyote]

@rose drift What do you mean what font does it use? If you are talking in the overlays, it will use whatever font you select for the element in question

@jovial gale what do you mean?

@slender mulch Did you recently change your Twitch name?

[jovial gale]

@narrow coyote Is the ground control app working? I heard it had some bugs or something ?

[narrow coyote]

works for activity and bot rename, media request does not quite work right with the system, and the hotkeys dont work

[fast crow]

I have a question, It says I have an invalid path or Connection URL and I need to check my settings. How would I go about fixing this?

[slender mulch]

no kite i didnt, its not for my stream

[fast crow]

For starting a stream

[slender mulch]

is the chatstats how i display chat on dashboard

[narrow coyote]

chat stats is chat stats, like emotes used in chat, top chatters, etc

[slender mulch]

so whats "show twitch chat"

[narrow coyote]

@fast crow That error could mean a few things. It could be a problem with the server you have selected, or you are missing a Microsoft Visual C++ runtime https://obsproject.com/visual-studio-2017-runtimes

@slender mulch Not sure what that option is expected to do, as its not documented https://support.streamelements.com/hc/en-us/articles/115000373752-ChatStats What exactly are you trying to accomplish?

[slender mulch]

i get "something went wrong while saving"when trying to update chat stats

im just exploring

trying to get the chat on the website aswell

[narrow coyote]

Does this streamer even have a chat stats page? What is their username

[slender mulch]

TLMMYS

[narrow coyote]

you cant have chat in your dashboard, the closest from our site would be from the profile page

[slender mulch]

ok

they have a chatstat page

[narrow coyote]

their chat stats are loading fine, not sure why are you getting an error on trying to save

[slender mulch]

could it be somethign to do with them being live

[narrow coyote]

I am not sure, but I also dont think that setting does anything from what I can see

[pulsar gulch]

Hello , for the custom sub alert , I want to make a variation for the resub .. can I just leave the text container for the resub too but adding a new class for the amount of months ?

[narrow coyote]

best to ask in #dev-chat

[pulsar gulch]

oh aight ^^

[merry gazelle]

https://discord.gg/HRSjPVA

[narrow coyote]

[pulsar gulch]

uff wait wait .. so using css editor on variations you can just delete the code that you have and add the one for the variation but the one for the subscriber will stay the same

am i wrong .. ples say no ?

[peak herald]

Need an access code to use

[nocturne pelican]

@peak herald The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[pine hemlock]

@pulsar gulch I'd answer but i dont use custom css and i really dont know.

[pulsar gulch]

@pine hemlock it's alright , ty anyway ^^

[jovial gale]

Is it possible to send many messages with that chat bot module?

[livid ingot]

How come SE bot isnt picking up ato hosts for>?

[pine hemlock]

@jovial gale What do you mean by many messages

[jovial gale]

@pine hemlock I've seen some streamers' bots send like 4 same messages when someone subscribes or something else

[pine hemlock]

I mean.. You could probably set chat alerts to send multiple messages for the same alert. i havent tested it

[abstract elm]

hi, will there be any updates on the extension for twitch where the landing page will be top sub gifters? instead of just subs? ❤

[astral edge]

How do i make custom cheer responses? I tried but they sometimes don't do the right number of bits

[loud rover]

Is there a way to create custom chat modules? I'm looking to make a variation of the 8ball module that doesn't say "8 ball says" and doesn't require a question: It just spits out a random response from a list of responses I put in. This seems very simple but I am not having luck finding a way to make this work.

[narrow coyote]

There is the random pick variable that can be used in a custom command, but there is a limit of 400 characters for the response field

[kind epoch]

Why does my leaderboard have more on the total then my actual followers?

Is there a way to match the amount of followers to the leaderboard?

[narrow coyote]

What are you referring to, as far as I am aware, our leaderboard extension does not have a follower count on it

[kind epoch]

For example i have 1.4k plus followers but my leaderbord has a total of about 5k plus

So i don't have the 5k followers but yet the leaderboard indicates that many users/followers?

[narrow coyote]

are you talking about the points leaderboard? That is not restricted to just followers, it will show any viewers that have points

[kind epoch]

Oh i see

Well only followers get points

And i don't have 5k followers

So i don't know why the leaderboard indicates that many

[narrow coyote]

not only followers can get points

[pine hemlock]

Any viewer gets points its not limited to followers

[kind epoch]

Oh i see

again!! ok thanks for the clarification

Next question, is there a way that someone can tweet me with a store redemption?

Guys?

[upbeat orchid]

@kind epoch Store redemption?

What do you mean?

[waxen tapir]

is there ANY possible way for me to use this with shadowplay

my pc cannot handle obs, streamlabs obs, etc. the stream always comes out choppy and weird

so i use shadowplay

[pine hemlock]

@waxen tapir Shadowplay doesnt suport browser sources.

[upbeat orchid]

[waxen tapir]

is there like an app for this tho

[lament blade]

hello

can someone help me

[waxen tapir]

or someway i could cast it as an overlay

[lament blade]

why wont the bot talk in my chat

[upbeat orchid]

@lament blade whats ur channel

DM it to me

[pine hemlock]

@lament blade If you' referring to youtube #helpdesk-youtube

@waxen tapir Browser sources are how overlays work.

[silk crane]

can someone help me?

Whenever i try to stream all you can see on twitch is a black screen even while i am in game

[nocturne pelican]

@silk crane For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

[upbeat orchid]

@waxen tapir When you used OBS did you make sure to change the encoder from x264 over to NVEC?

It's basically the same as using Shadowplay

just it's with OBS

[narrow coyote]

If the PC can handle it, x264 is far higher quality than nvenc

[upbeat orchid]

Yeah but he said he couldnt it gets choppy

he said it works with Shadowplay but not OBS

I was just asking if he tried the NVEC

[narrow coyote]

Ah, I see that not

[upbeat orchid]

might help

[narrow coyote]

[upbeat orchid]

idk

[candid epoch]

Hey there, when I click on my "launch overlay" button inside of "My Overlays" on streamelements website all I'm getting is a blank white page. I tried hard refreshing, trying a different browser, and there is no "Help" button in the bottom right corner like it says there should be if it s a cache problem.

[narrow coyote]

yeah, probably their only option if they can only stream with shadow play, but the CPU overhead on OBS still might be an issue if the PC is that potato

[upbeat orchid]

Yeah

that's the other worry I was having

but eh was an idea for him

in which case time for him to get a new PC 😄

[narrow coyote]

@candid epoch Sounds like something is being blocked, either cookies or something from a 3rd party service our site uses

[upbeat orchid]

@candid epoch Do you have a script blocker?

like SafeScript

or an ad blocker etc..

[candid epoch]

Negative, never had one before.

[waxen tapir]

@upbeat orchid what about all thhe pother settings

other*

[candid epoch]

I recently changed my twitch name, could that effect it?

[upbeat orchid]

@waxen tapir move to voice support

[waxen tapir]

and do u reccomend obs, obs studio, live, etc

[candid epoch]

It worked before i changed it, but it's been a few weeks since i've been inside it

I'm logging in normal, and my old overlays are still there

[narrow coyote]

changing your name would not cause this, really only something being blocked should, you can hit F12 in your browser, go to the console tab, and look for errors

[candid epoch]

Not sure if this is helpful, not seeing anything that stands out (to me at least)

[narrow coyote]

I said console tab

[candid epoch]

ah okay one sec

@narrow coyote Says no errors

[narrow coyote]

Can you click this, and go into the settings and see if the javascript is set to allow?

[astral edge]

How does one have custom chat alerts - cheers working properly? Ill have it set to amount 25, for a quarter, then it will still say thanks for the shiny quarter even though it's 50 bits, how do i fix?

[narrow coyote]

anything over 25 bits would trigger the 25 bit message, unless you made another variation

[candid epoch]

Under "Java Script" it says "Allowed (default)"

[astral edge]

how do i do that?

would i need to do 26 and then if i have dime i would need a 11 etc etc?

[narrow coyote]

if you want it to trigger a message for those specific amounts, then yes, you will want a message for 11 and 26

@candid epoch Can you click this https://streamelements.com/logout and then try going to the main site again

[nocturne pelican]

@lament blade Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[candid epoch]

@narrow coyote Okay done. I logged out, and logged back in. No luck. I also logged into a different twitch account. No luck still, so I had but brother log into his computer and now he's having the same problem.

We live in the same house if that's helpful info.

[astral edge]

what is the max amount of custom cheer alerts you can have? Will they ever be upped?

[candid epoch]

I had a few people try to go to the overlay page and it looks like the page is down all together. @narrow coyote thank you for the help!

[narrow coyote]

What if you try from an incognito tab, or if you are all on the same network, can you try logging in from a mobile device not on the network

Everything on the site is working fine for me

[lament blade]

!gc

[narrow coyote]

!gc

[nocturne pelican]

Our Desktop App Ground Control: https://streamelements.com/groundcontrol

[narrow coyote]

that command should work for everyone, not sure why the bot did not trigger for you

[candid epoch]

@narrow coyote Weird, I'm in discord with a few people and it's not working for anyone of us :/

All in different houses

[narrow coyote]

same ISP, could be an ISP issue

[candid epoch]

Well the Stream Elements website is the working for me, just not the overlay page. Do you think that an ISP could effect just that?

Just confirmed we are on serval different ISP's

I just figured it out and i'm turns out I have an IQ of 0 and was clicking the wrong thing. 😃 Thank you for the help

[narrow coyote]

[candid epoch]

I am unworthy of the help desk

[unborn beacon]

Yo can a mod help me

@rapid tapir can you help me? I cannot disable the !donate command

<@&382267076632379392> How do I disable the !donate command

[clever mango]

Disable the !tip command under default commands

[unborn beacon]

Omega brain fart sorry guys

[pine hemlock]

i wonder why he pics cbenni out of everyone

[cursive zealot]

I'm trying to get a fire stream access code for Android

[nocturne pelican]

@cursive zealot The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[fossil crescent]

how do i set a command in streamelements that does not use ! and response is just the emote again

I am trying to have a command that is a emote response to an emote

[pine hemlock]

Make a command and create a command alias under Advanced Options that doesnt include the exclamation mark

[narrow coyote]

you would need to use a keyword to trigger without the !

@glass tusk Promotion of any kind is not allowed in this discord, dont post anything like that again

[simple plank]

He is just fishing lol

[pine hemlock]

keyword w.e

[dapper pilot]

Pls I need invite code

[nocturne pelican]

@dapper pilot The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[twilit talon]

hey guys

just need some help real quick

i just recieved a high donation and i want to check, if its real

the guy payed with "neteller"

nothing is on my bank account yet, how is the process there?

[pine hemlock]

If its not in your paypal or on g2a then its not real.

[covert widget]

Hey i have a question

How can you let your mods give points to people?

[zenith widget]

''!addpoints <username> <points>"

[pine hemlock]

They need to be set to a supermoderator.

[ruby venture]

Hey! Quick support question, the hypecup isn't displaying on the overlay editor in chrome. Tried w/ and w/o hardware acceleration. Every other thing shows up. Also I can't seem to edit its position properly? Didn't know if it was an overlay issue or something else

[zenith widget]

I assume you've added the cup today, so I assume you have not clicked the "Save" button.

[ruby venture]

I've been consistently saving and updating it. It displays in OBS but not the web editor

[zenith widget]

As for the cup position, you can move the widget around freely, but the actual cup position within the widget is controlled via 4 arrows. Let me fetch a screenshot

[ruby venture]

When I launch it in a chrome tab it isn't visible, but it is on OBS. Not impossible to deal with, just a minor hassle.

I tried using the arrows under the cup's properties and they haven't changed anything. And I know use full screen isn't checked

[zenith widget]

Usually the cup takes a while to load, so we mostly recommend having it as an extra overlay.

[ruby venture]

Oh yeah? Okay

I'll try it on its own then

Appreciate the late-night help, btw

[zenith widget]

Ok, it seems it taking its time to load in the editor for me as well

late-night help? its 9:30AM for me

[ruby venture]

Well hey that's rad

Yeah, even as a completely new layout with nothing else the cup isn't loading in the editor or a browser window

[ruby venture]

It does display in the browser source on OBS tho

[zenith widget]

If finally loaded for me so yeah - this should work only when the cup has fully loaded in the editor.

I'd suggest to give the editor a hard refresh(ctrl+f5 or ctrl+shift+r)

[ruby venture]

alrighty

[zenith widget]

just make sure to save before doing so

[ruby venture]

Restarted computer, hard restart, tried IE, nothing's showing it up

[zenith widget]

did you try clearing chrome's cache?

[ruby venture]

And with it not showing up I can't use the arrows to maneuver it properly in the editor. I can move the box it's in around but not the cup inside the box, if that makes sense.

Lemme try it again.

[zenith widget]

I'll call the big guns and hope they are awake @crisp jackal

[ruby venture]

Buh, nothin'

[zenith widget]

Well no response so I'll ask internally if anyone got ideas

[ruby venture]

Appreciate it

I really wanna leave streamlabs behind haha

ok, downloaded firefox and it's working

Thanks for your help!

[zenith widget]

well this is strange

[ruby venture]

Ah! Figured it out. If you use the Chrome plugin Ghostery, it blocks the connection to the cup

Disabled it and it's working fine

[zenith widget]

Noted that a plugin(w/e Ghostery does as I don't know it) can block the cup specifically 👍

[frigid radish]

Hello

need some help

what video formats does streamelements allow to be uploaded when creating and overlay

[zenith widget]

we recommend .webm as the best format

[frigid radish]

huh never heard of that

[zenith widget]

its a video format meant for browsers

that supports audio

and you can have proper transparency levels on it

https://en.wikipedia.org/wiki/WebM

[frigid radish]

ok thanks

[ruby venture]

shoot, so sorry to post in here again; I'm trying to figure out how to edit the css for the hypecup? Like how to change the image it uses? Realistically I just want the wireframe functions and no image.

[zenith widget]

Unfortunately, we do not support a custom cup or image for it.

[ruby venture]

Shoot, really?

I saw something akin to that in #welcome I thought

Is there any way to just disable the image entirely? I notice the opacity affects everything

[zenith widget]

as far as I'm aware, you can't disable the image, as the wireframe is part of it

I think there is a request or idea in our ideas board for a custom image or no image entirely and customizable wireframe

[ruby venture]

Gotcha; thank you so much!

[radiant rampart]

i need some assistance with my overlays they arent working as i think they should

[zenith widget]

Can you go into more detail? @radiant rampart

Aren't working on browser or obs?

[gray moth]

It it just for me or the web dashboard is down?

[gentle imp]

just you, works here

[radiant rampart]

@zenith widget i fixed it, the sizing was stuck at 800x600 but i figured i had to change it 😃

[jovial gale]

Is there a widget which would show the uptime thing?

[zenith widget]

@jovial gale Check #widget-share last widget

[jovial gale]

@zenith widget Thanks! ❤

[zenith widget]

[manic helm]

@empty fjord im hhaving troble with your credits widget, it doesnt always fire when the scene is activated, either via streamdeck as part of a multi-acion or OBS speratly

[zenith widget]

@manic helm Do you have "Shutdown when inactive" option turned on, on the browser source that has the credits widget?

[manic helm]

let me check ........ i probably do, i usualy set it for any browser source

@zenith widget i do, im wondering if its because there is a scene ofter it in the multiaction

[zenith widget]

I don't have a streamdeck my self and not sure on this multiaction you are speaking of, but assuming its a set of sequence inputs from your streamdeck towards OBS

I think maybe something is triggering the Scene to start at some point, but if you have the "Shutdown" option on, even if the scene is shown for a split second, the browser source should shutdown and start up normally

[manic helm]

@zenith widget yes, basically is a macro to trigger scenes and actions in order

[zenith widget]

everytime you make it active anyway.

[manic helm]

i'll tweak the script and see what happens

[fast spade]

I just got stream elements for android and was wondering how do i get an invite code

[nocturne pelican]

@fast spade The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[twin pilot]

Is there an easy way to see my alerts settings as well as variation settings in the same place at once? I've accidentally used sounds for multiple alerts and it's confusing having to go back and forth between settings to edit them.

[zenith widget]

Usually variations inherit the main settings when created.

So as a base, when you add a variation you can keep it in mind that its settings will be the same as the main one and adjust accordingly.

[twin pilot]

So the easiest thing would be to delete the variations and remake them?

[zenith widget]

If you want to go that route, yes.

[twin pilot]

Okay. Can you also explain to me why my stream report stats are always off? It said I had 28 unique chatters when I clearly had 3

[zenith widget]

Unique chatters may count as unique visitors to your channel on this particular stream, not exactly active talkative chatters

[twin pilot]

Okay thanks.

[cobalt kindle]

On the "IMPORTS" tab within account settings, it shows Ankbot/Streamlabs as an import source. It also says "Quotes" can be imported. I wasn't aware SE had a working Quotes management system. Where is this?

[zenith widget]

@cobalt kindle

This is a default command. I'm not sure if it imports quotes.

[cobalt kindle]

RIght, I see that...

What I don't see is any UI or any way to further interact with quotes

As in... where's the list?

[zenith widget]

List is the command. We don't have a UI for it.

[vernal canopy]

So im stuck with this one issue where i cant go into the streamelements site and fix my overlay and in obs the overlay dosent show up. I looked at my firewall and antivirus and its none of them what i can see

[zenith widget]

I'm not even sure where you got the impression we have a UI for it

@vernal canopy What browser are you using?

[vernal canopy]

Chrome

[cobalt kindle]

That's what I mean. Without a UI for it... any ability at all to see a list of the quotes that are there in the system... Why would people use it?

[zenith widget]

Ok, you can use !qoute to get a random quote, but you can also do !qoute 200 to get the quote with ID 200 in the list.

or !qoute remove 200 to remove the quote on that position or without the number on the back to remove the last one.

[cobalt kindle]

Right... and if I want to remove a quote, make an edit, somebody added something inappropriate, etc...

[zenith widget]

Usually when a quote is added it says its number

[cobalt kindle]

Or if I wanted to just see all the ones people have saved and look through them

[zenith widget]

even after using it it says its number

@vernal canopy Try force allowing javascript in chrome settings

[vernal canopy]

And how does one do that?

[winter zenith]

@cobalt kindle
When a quote gets made via chat it gets assigned a quote number. if it is something you dont want you can delete the quote via chat with the commands after you saw the number.
A UI for the quote list is in the works but not here yet.

you can look for specific ones by typing !Quote 133

[cobalt kindle]

Thank you. The "in the works" part was what I was wondering. Seems as though it's current implementation is objectively more of a "let's throw that in" kind of feature, as opposed to something really meant to be utilized.

Please consider some sort of management UI for it, so we can see the quotes that have been added, and also make edits to them without having to 'remember' or see the number in the chat later.

[hard inlet]

any "giveaway" experts on? (sorry to interrupt)

[narrow coyote]

What's the issue

[gentle imp]

sup Daemon

[zenith widget]

@vernal canopy

[vernal canopy]

Nope

Still the same issue

[hard inlet]

probably me being impatient. But when we type !giveaway, chat give a link, click the link and atm it says 3 entrants 8 tickets purchased. But in my dashboard, when I click giveaway, it shows 1 entrant..... just trying to make sure these people are actually getting what they shoul dbe. Does it take some time for my dashboard to update?

[vernal canopy]

"streamelements.com refused to connect"

Is what it says

[zenith widget]

@vernal canopy That seems like an internet connection. If you open up the console and refresh the page, what error do you get?

[cobalt kindle]

My contests are stuck on an old results page I cannot get rid of

Nobody has been able to add a contest in a long time

Because the results won't go away (and the "close" and "refund" buttons are not clickable

[vernal canopy]

Nothing pops up in the console

[zenith widget]

@vernal canopy Turn off your router for 2-3 minutes and restart PC.

[hard inlet]

those functions actually seem to be working in CONTESTS, this is a giveaway, I get them confused, but yeah I keep wanting to call it a contest. It seems to be working, jus tthe info doesnt match from what veiwers see on the giveaway page and what i see in dsahboard

https://streamelements.com/cracktakulour/giveaway/5bb208135abaab6abc7d6159

[vernal canopy]

Well aight see yall in like 5 mins then

[hard inlet]

so there it shows 3 entrants and 8 tickets, in my dashboard it shows 1 entrant and 2 tickets lolol

[gentle imp]

check if there aren't 2 open giveaways, if u click start giveaway twice (because u thought it didn't work) it creates 2

[hard inlet]

oh....hmm...ok Thank you! (I only see one when I click on giveaways in dashboard, but Ill look around and make some effort before I cry help) 😃 and thank you for taking a moment!

[zenith widget]

Usually you can't start 2 giveaways, but if the page hangs and you click on the button twice as @gentle imp said, it can happen.

[zealous gate]

can you do more than one giveaway at a time or no?

[hard inlet]

I dont think so, but I am finding out! 😃 First give away, so I am nervous, dont want this to backfire and harm the channel instead of promoting it! LOL

[tight harness]

Not yet

1 at a time currently

[hard inlet]

but I do think I did click the button twice.....

[gentle imp]

I'm quite sure u did, I do giveaways often and i've had my fair amount of doubles 😄

[zealous gate]

any ideas on how to do two simulatenously for now?

[hard inlet]

ok, so I need to figure out how to identify the one that shouldnt be active and close it......or maybe close them all and restart it.....

[torpid estuary]

@zealous gate as was said a few times now, you can not do 2 giveaways at once right now.

[hard inlet]

ok, so on my dashboard, the giveaway showed one entrant and 2 tickets. I closed that and refunded . Now the correct entrants and tickets are showing on dashboard, matching link. SO I think this is resolved fo rme, but FYI to devs (who I am sure already know) double clicking start giveaway causes this....

[zealous gate]

i understand that, my new question is, is there any alternative way of makin it possible (e.g using 2 bots)?

[hard inlet]

and thank you all for taking time to help me! come enter for a shot at a 1TB ssd! 😂

[torpid estuary]

as it is not possible at the moment i can not give a an alternative way of doing that, since that would mean its possible at the moment @zealous gate

[gentle imp]

I would if I was on the US, glad it's sorted @hard inlet

😃

[zealous gate]

it would just mean its possible outside of streamelements , but alright, ty

[torpid estuary]

how would i know a way outside SE?

[hard inlet]

@gentle imp I wasnt sure how to handle that, I didnt want to end up with a winner that would cost me thousand dollars to import to......so I limited it to USA. #feelsbadleavingoutoverseasfriends

[gentle imp]

hehe

[zealous gate]

thought someone on here may have had a similar question and had an answer of their own, guess not.

[silent dust]

Hello .. i have download the mobile App Streamelements . But i need a code?

[vernal canopy]

Ok so i solved my chrome issue but now in my obs the overlay dosent show up

[elder sorrel]

!code

[nocturne pelican]

The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[elder sorrel]

@silent dust ⤴ Gotta fill out the form & we wait till Mid October if they release it then 😎

[silent dust]

Okay Thank you

[torpid estuary]

@vernal canopy try to refresh the cache of your browser source in OBS

[vernal canopy]

And how does one do that?

[nocturne pelican]

@vernal canopy Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[vernal canopy]

Well that didint do anything

[torpid estuary]

have you checked that you have put the correct URL into the browser source?

[vernal canopy]

Yes i have sir

[torpid estuary]

then highlight the browser source and press CTRL + F on Windows, or CMD + F on Mac

[verbal arrow]

Why can some of my mods host channels, but others cannot?

Yet, they're all the same level (500)

[vernal canopy]

It was already fullscreen

[torpid estuary]

have you made sure that your browsersource is above the game capture?

in OBS

[vernal canopy]

Yes it is

[winter zenith]

Hosting has something to do with editors on your twitch account @verbal arrow

[median spade]

Hey guys, is this where i would ask for help with obs live?

[vernal canopy]

Thats 2 text chats down mate

[torpid estuary]

@median spade no, thats #helpdesk-selive

[median spade]

ahh right, thanks 😃

[verbal arrow]

Oooh! Thank you so much @winter zenith

[winter zenith]

@verbal arrow go to
 http://www.twitch.tv/**yourchannel**/dashboard/permissions

[torpid estuary]

@vernal canopy please try and disable the hardware acceleration on your browser source in OBS settings - advanced

[vernal canopy]

i dont see a setting like that

[lament blade]

Hi

[torpid estuary]

if you dont have that setting your OBS is likely an older version. i would recommend downloading the newest one @vernal canopy

[verbal arrow]

Yeah, thanks @winter zenith , I found it! I was sitting for like 10 minutes trying to figure out what was wrong 😄

[nocturne pelican]

@vernal canopy OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.1. You can install OBS here: https://obsproject.com/

[torpid estuary]

second link

[lament blade]

How do u join stream elements

[torpid estuary]

@lament blade please watch our video playlist to help you get started with SE https://strms.net/welcome

[vernal canopy]

Well i updated

Same issue

[torpid estuary]

please DM me your URL for the overlay, so i can check it for myself in OBS.

[dense beacon]

Afternoon lads :3

[torpid estuary]

what do you have in your overlay? just alerts, or also some graphics/overlays etc? @vernal canopy

[vernal canopy]

I have recent subs a hypecup

And alerts

[torpid estuary]

i see a hypecup and latest sub

[dense beacon]

Got a question, there different overlays you can have. But is there a way when switching the overlays that the chat will stay? Everytime I switch from Main to Chat overlay the chat resets 😛

[vernal canopy]

Ye that is exactly what it should look like @torpid estuary

[torpid estuary]

but its not showing up for you? ok, i will have to ask internally what else could be the problem, since i am running out of ideas

[vernal canopy]

So am i haha

[torpid estuary]

wait, you updated OBS now, right? now you have the option to disable the hardware acceleration. its in settings - advanced - browser source

[vernal canopy]

I did do that yes

And i disabled that setting

[torpid estuary]

alright, thanks, i will now ask internally what the problem could be!

@vernal canopy have you checked that your browser source uses the right resolution? 1920x1080?

[vernal canopy]

I have

[carmine bone]

How do I get an invitation code to test out the stream elements mobile app?

[nocturne pelican]

@carmine bone The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[waxen skiff]

Hello! I have a help question for the Widget share Coding process for changing fonts, rearranging order.

for the event rotator

[torpid estuary]

@vernal canopy what did you do that made your browser get access to the site? it has been suggested that you might have a killer nic running that might prevent your access to SE stuff

[vernal canopy]

Killer nic?

Oh prolly my msi card i belive

[torpid estuary]

please answer my question. its a certain network interface card with software that may prevent your access

[vernal canopy]

I dont own a killer nic my browser source just worked before

[torpid estuary]

oh yeah, msi come preinstalled with that sometimes

[vernal canopy]

How does one disable that?

[torpid estuary]

if you run services.msc you can look for an entry thats called something with "killer"

once you stop that everything should be working fine

[icy maple]

I signed hp for beta now wat

[torpid estuary]

now you wait until you get contacted.

[noble burrow]

is there a way to make it so if a mod gets timed out they dont lose mod powers?

[narrow coyote]

make mods exempt from the filter that is causing them to be timed out

[noble burrow]

well the reason im asking is because i dont want my mods to lose power from using the time out version of the !russian command in #command-share

[narrow coyote]

I dont really follow now, are you saying that you have a command that is issuing a /timeout? I dont think that would even affect a mod, since a mod could not timeout another mod, unless you are using your name for the bot, and then it would be like the broadcaster issuing the command

[noble burrow]

yes, the 2nd version of the russian rouletter command in #command-share is issuing a timeout on the person for 60 seconds (for the memes) if the "gun" shoots

k nevermind ill just use the other version of that command

[gentle imp]

yeah a timeout is just a timed ban, so it always removes the mods role

[noble burrow]

ya

[gentle imp]

there's no way to circumvent that, unless u make mods immune to it, but then it loses the effect hehe

a better way would be roulette for points but that ain't possible yet afaik

survive= points for user, death= remove points

[vernal canopy]

Well its working now thanks alot @torpid estuary

[noble burrow]

That would be a great idea @gentle imp

[torpid estuary]

@vernal canopy hey, good to hear! was it this killer nic?

[vernal canopy]

Well i dont really know

I disabled it

started pc

Internet didint work

So i reactivated it and now everything is fine

[torpid estuary]

as long as it works tho

[vernal canopy]

ikr?

[waxen skiff]

Hello! I have a help question for the Widget share Coding process for changing fonts, rearranging order.
for the event rotator

im trying to figure out where in the code i need to change a font, and would also like to know if its possible to change the wording at all?

[narrow coyote]

better to ask in #dev-chat

[waxen skiff]

go it! Thank you!

[plain fable]

Hey guys, is there any way to get a viewer queue on Stream elements chat bot? I want to have a queue so that I can track the viewers I play with. I was considering changing to Streamlabs chatbot for this feature alone, but have been loving streamelements so far... So would prefer not to!

[narrow coyote]

We have a system like that planned, but currently, the only way to really do this would be to have a stream store item, and then use the redemptions list as a queue to make off people you have played with

[plain fable]

Damn, well thank you so much for the swift reply! I might have to try using both stream labs and stream elements bots side by side for now, although that may get kinda tricky with overlapping commands and stuff.

Also, another quick question if you don't mind... I've been able to change my alert sounds for everything except the cheer alert sound - is this something that is unable to be changed? Or am I perhaps doing something wrong?

[narrow coyote]

you need to go through and change the variations, the bits are all driven by variations

[plain fable]

Ahh right, like the variations based on the amount cheered? That makes sense, I'll have to go have a better look at it. Thanks!

Sweet, I got that working! Thanks for the information @narrow coyote now I'll just have to figure out a way to get a queue going.

[radiant minnow]

idk how to change and put overlays on obs

[nocturne pelican]

@radiant minnow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[radiant minnow]

why isn't my image uploading

[crisp jackal]

@ruby venture @zenith widget Sorry, holiday = no computer, so I wasn't around (I was awake though). If this issue is still happening, I can take a look if you dm me the url to the page.

[heady knot]

is there a way to curve text to fit inside a curved banner?

help?

[narrow coyote]

there is no way to curve the standard text. Might be possible in a custom widget, with some CSS magic

[heady knot]

aww man 😦

but this looks so worse :/

[narrow coyote]

The only way to do it would be to make a custom widget, and use some HTML and CSS magic to curve it

[heady knot]

you wouldnt happen to know a css that does it?

[narrow coyote]

I just googled CSS curved text and copy pasted some code into the custom widget

[heady knot]

oh wait nvm

i found this

https://css-tricks.com/snippets/svg/curved-text-along-path/

wait, i can't add custom CSS for a follower goal?

[narrow coyote]

no, it would need to be built using the custom widget widget

[heady knot]

ugh, headache inducing...

[crisp jackal]

As soon as we find a way to allow custom CSS/html/scripts without opening up a security hole, you'll probably see more of it.

[heady knot]

i understand, it's no problem 😃

[crisp jackal]

For custom widget, the whole thing is run in a sandboxed iframe, which is why it has limited events.

[lament blade]

<@&382267076632379392> is a merchant G2A account required to accept tips, or can a personal account be used? @narrow coyote

[narrow coyote]

[torpid estuary]

[weary mist]

Personal is fine

[ebon forum]

@lament blade you need a merchant auth. to use it. It is not too crazy, just fill out the form. Also

[weary mist]

I use personal I think

idk

[ebon forum]

mh? i had to fill out the merchant one to get the money out. guess that is location based. EU is strict

[lament blade]

Ok thanks

[weary mist]

possibly. I set up paypal as where to send my money, but I never got a lot to G2A xD

[simple plank]

hey everyone i am seeing an issue when i am creating my overlay for twitch. when testing the notifications i see that there is a shadow after with the persons name and info. is there anyway to make that not show up?

[narrow coyote]

what do you mean by shadow? you mean you see the alert widget but its transparent? that is only displayed like that in the overlay editor, and will not be like that in your broadcasting software

[weary mist]

The "shadow" is so you can edit it, and still see it, but it is hidden until another event comes through

[simple plank]

yea it's like a %50 transparent. Ah ok just making sure cause i was looking everywhere to change that lol

[copper bobcat]

My latest cheer is 0 for some reason, is there a way to fix that? Is it tied to this session?

Do I need to go into Widget Data?

[narrow coyote]

should be pulled from the labels page in the widget data

unless you have reset your labels

https://streamelements.com/dashboard/session

[copper bobcat]

There is a name there but not via the widget

[narrow coyote]

did you just add the widget to an overlay? try saving it, exiting the overlay editor, and then going back in

[copper bobcat]

Bingo! The good ol' unplug it and plug it back in.

[narrow coyote]

[copper bobcat]

By the way, and this may not be the place to ask this - but does anyone know of a good ideal font size for these widgets? I want them to be small enough to not be intrusive, but I don't want them TOO small that they can't be seen on mobile..

[narrow coyote]

Depending on the font itself, I would say somewhere around 20ish should be pretty good

[chrome grove]

Hi, I seem to be having issues with emotes showing up on cheers using StreamElements on Twitch. It just shows a broken image. Any trick to get those to show up?

[crisp jackal]

Are you talking cup or kappagen or what?

[chrome grove]

Alertbox

[crisp jackal]

Regular emotes or custom emotes?

[narrow coyote]

Its the cheermotes, its been reported before, it shows a broken image link instead of the cheermote in the message field

@chrome grove Are you using xsplit or OBS, as far as I recall, it was xsplit users reporting the issue mainly

[chrome grove]

Yup XSplit.