community-helpdesk

[marsh zinc]

I thought to stream now

[candid gulch]

We don't know, we haven't been informed of anything by SE staff yet

[sacred lance]

a random overlay just started working again, we coming back?

[short basin]

The entire of Stream Elements is having issues. I was setting up my stream too. Hopefully we hear something soon.

[marsh zinc]

😭

[glass ember]

dang, an i thought my install just bugged out. i reinstalled ang it just loops.

[short basin]

yeah I thought I did something bad too lmao.

[marsh zinc]

IG the staffs are celebrating valentines day🤣

[wanton knoll]

mine is still broken :c survivng tho lol

[sacred lance]

yeah it seems like it was a false alarm kek

[glass ember]

SE already suddenly wont connect me to tiktok. then it all goes down. happy valentines i guess LMAO

[timber plume]

It's not just for me that SE is down i guess

hope they fix it soon

[versed torrent]

well happy valentines day lol go out with your partner today

[normal moth]

I am supposed to do a subathon later today, I am terrified that the stream element tokens won't work

[pulsar tiger]

is stream elements down atm cant connect twitch account

[random hollow]

yup

[glass ember]

yes. its whack rn

[pulsar tiger]

sweet

[wanton knoll]

i assume people have bigger issues than me, i just use SE mostly for my onscreen chatbox

[tall ember]

I was gonna ask if its down cause I cant connect to twitch but I see other have asked as well. I was like wtf why am I getting a server error lol

[versed torrent]

streamelements is up check now

[hallow quest]

Working now

[torpid crane]

yay

[gentle coral]

Hey just wanted to add som perks in the stream store, but every tim i want to upload media (image or video') it says "some of your files are invalid". What ca i do?

[obsidian fog]

#dev-chat

[true dock]

pls i have all do but nothing work have anyone a idea how i fix this (Cannot read properties of undefined (reading 'toLocaleLowerCase'))

[true dock]

????

[pulsar tiger]

Is the server back up and running now

[obsidian fog]

The earlier issue has indeed been fixed.

[woeful steeple]

anyoneelse have issues with this?

[thin dagger]

We're not able to troubleshoot issues with using our overlays in Streamlabs Desktop as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin SE.Live.

[pulsar tiger]

Awesome thanks bud

[hallow fractal]

how do i get my youtube chat on my stream? i'd prefer it to be like the twitch chats with a transparent bg, but idk how to do it

[upbeat crow]

Hi, we’ve been having issues since a 24-hour Twitch ban nearly a month ago.

Working perfectly: Donations via Tipply.pl (notifications show and amounts count correctly), subscriber notifications, and raids.
Not working: Subscriber counter (notifications show but overlay count doesn’t update), Bits (no notifications/count, not on dashboard), Follows (not working at all, not on dashboard).

We think Bits and Follows are Twitch API-related, and the subscriber counter is likely a Tipply overlay issue. Could you advise how to restore all notifications and counters?

[tranquil cypress]

Evening guys, I'm hoping someone can help me out. I recently set up ground control, when I attempt to use the stream preview for a mature rated game (Tarkov), I sign in then then I get an endless loop and I can't watch the preview through the app.
I also do not get any browser prompt at all.

[gentle coral]

Maybe take a look at restream it has a chat you can embed in OBS

[vocal dirge]

Has anyone else found the livestreaming on tiktok worked for almost two weeks and then back to stopping working again and now when I reapply, it says appled and then i check the next day it wants me to reapply again.

[vagrant ore]

hello, someone has problems to create a giveaway in streamelements? it doesnt let me upload anything like an image or video, how do i fix it¿?

yep same problem, not working anything i try to upload,

did try asking help in streamelements support, no response in likea week

[gentle coral]

🙋🏻‍♂️

[rapid turret]

heya, i'm trying to use a follower element in streamelements and the audio is just not playing, not in the editor nor on OBS

[vagrant ore]

found a temporary fix... its annoying but well, you can upload the file in the overlay section, as an image or video i think, there it works, then just close that and go where you need it and select the file already uploaded, remember meeee

[sly turret]

I'm having the same issue with "Some of the provided files are invalid". I see a workaround for images, but my main issue is I'm getting this for sounds too.

[sly turret]

Getting this message when uploading an image and sound file. Hopefully it can be fixed soon.

[main bobcat]

Hiya, I installed the SE Live plugin for multi streaming tonight, however I must have done this a long time ago and deleted it, as it has my old twitch and YouTube usernames loaded into the output sections. I can’t see any way to change this?

Whenever I choose to go live, it won’t allow me to authorise my twitch because SE Live thinks my username is Caliknightauthor when it’s since been changed to Caliknightt.

Does anyone know how I can update SE Live to the correct, current usernames?

[deep basin]

im trying to go live and have been using se live plug in for a while. Tonight its not working i logged out of se live in obs and now I cant log back in, I try to log in via twitch and get a black screen. Chrome is default browser and I dont have any extentions like vpn running. I have cleared my cache please advise

i have also removed se live and redownloaded it and nothing has fixed the issue

tried connecting with youtube and still the same blank screen

[limpid bluff]

pinned post

[pure solstice]

cant find tiktok category when trying to stream from obs

under broadcast settings

[midnight bane]

hello im new to streaming and im just trying to get everything working properly and the only thing that is not working for me is I have a turtle beach stealth 600 P Gen 3 headset and im wanting to get game audio and game chat through them and through OBS but right now if i have game and chat audio going through them then my stream has no sound but if i have just chat going to the headset and game audio going through my tv then i have sound in OBS. By the way im playing on PS5 and have a capture card going to my laptop for OBS. if anyone could help me i would greatly appreciate it.

[thin rock]

guys how can i make so my chat only queue's media share (youtube videos), without my backup playlist ever starting on its own?

I want when someone posts funny video in media share, it plays instantly, and after its done, the player just closes, i dont want backup playlist after video

[vernal saffron]

Hi everyone.

I'm struggling a bit with editing scenes in my canvas. I'm unable to rename them. Mostly wanting to do this to be able to link to other scenes and change one to reflect on both main/vertical canvases but that doesn't seem to be working either.

Would anyone know how to fix that?

[umbral owl]

Having a little problem when trying to go live on Tiktok through OBS. I checked and saw the red exclamation mark on Tiktok. After that I check my request for Tiktok live access through SE live if it was green lit, turns out it is still pending days after I requested it

[umbral owl]

Having a problem myself similar to you. I usually just try and make a new scene and try and rename that one before making changes to it. And if I can rename it I'll proceed to edit the renamed scene and delete the old one

[vernal saffron]

I was hoping to not have to redo it but that's a fair way to handle it haha. Thanks

[normal nimbus]

question why am I seeing two accounts instead of one?

[glacial rover]

One for short and one for normal

[glacial rover]

Create a vertical canvas for that

The 2 work for it

[normal nimbus]

but i just want to do one only

[glacial rover]

Then you only use 1

[normal nimbus]

let me see

[normal nimbus]

it is still forcing me to create two broadcast instead of one for youtube

why it forcing me to make two?

only selected one

[sharp dragon]

Could someone help me? I'm having trouble downloading images for my store.

[spice gulch]

Same as you, impossible to log but i think this staff have no problem with it because it was during all the day long...

Impossible to login :

[obsidian fog]

Pinned messages.

[spice gulch]

?

[restive crest]

Does anyone have experience with TTS settings when someone donates bits? I'm not getting any TTS sound when I test it in SE.

[limpid bluff]

At the top, there's pinned messages for common issues.

#community-helpdesk message

[oak mountain]

Sorry if this has been asked before and I am unable to create a ticket for some reason. how do I enable the feature to give my channel bot a custom name on twitch?

[limpid bluff]

You submit a ticket. What error are you getting?

[latent oracle]

Does anyone know of a fix to get a sponsored game to load in the Brave browser properly??

I'm already logged into my Twitch account but, when I copy/paste the streamer's game link, there's some pop up before it goes to the Twitch log in and whatever that is... and no matter what I do, I can't get to it fast enough to lower Brave's shields on that singular page.

Oddly I've never had an issue before now.

[limpid bluff]

Brave is a known issue for a lot of Twitch related things. You can try the things in the pinned post.

[latent oracle]

Okay thanks.

[oak mountain]

i dont have the option at all

[limpid bluff]

When you submit a ticket.

[oak mountain]

can tickets only be submitted on the websote?

[thin dagger]

@oak mountain ⤵️

You can choose a custom name for the streamelements bot by logging into the option on this page. https://streamelements.com/dashboard/bot/settings

If the option to login is not visible while logged into your Twitch account please make a ticket so staff can fix it for you (!ticket custom bot name).

Certain restrictions may apply.

[limpid bluff]

Tickets can be submitted on the website, in discord, and via email.

[oak mountain]

where on discord?

[limpid bluff]

^

[oak mountain]

this doesnt work.. which is why im looking to submit a ticket

[limpid bluff]

Why doesn't it work?

[oak mountain]

because there wasnt an instruction to use the command to submit a ticket.. and the ticket channel doesnt have any submission options other than the website... asking me why it doesnt work doesnt help...

[limpid bluff]

It tells you to type !ticket custom bot name in here; there is no reference to any ticket channel.

[oak mountain]

i went here: #support-ticket
the message with that command just popped up.. youre not being helpful

thanks anywa

[obsidian fog]

You type it in here

And you get a channel specific to your issue where you handle it.

[hollow jolt]

Hey, how do i log in with Kick to StreamElements in OBS?

i get only this

i cant get acces to activity feed tab, like through twitch login

[urban cape]

was uploading sound files fixed? i was unable to upload a 24kb mp3 last night

[copper dagger]

I cannot get my streamelements to connect to my twitch.

It just stays stuck on saying connecting...

Now it is at least telling me that it is timing out.

[limpid bluff]

pinnged post

[copper dagger]

It doesn't ask me about local network access

[limpid bluff]

You'll have to follow the rest of the directions and enable it in the settings

[copper dagger]

Ah, It took forever to find it, but I got it fixed. Thanks.

[wide grove]

do you guys now want to do when the tik tok chat shows 404 in obs i deleted se and installed back logged in and out tried a lot of things still cant see the chat

[blazing nimbus]

Hi, StreamElements website keeps disconnecting my twitch account. I can't log into OBS or conenct the multi stream. Icannot find any answers anywhere. Does anyone have any advice?

[limpid bluff]

pinned post

[upbeat crow]

Hey, just checking if anyone knows a fix for this?

[ocean sigil]

can anyone help me out? ive just downloaded it and when i boot up it asks me to login which i press to do and it takes me to google to login and then it goes to a black screen and on obs it just gets stuck on connecting with twitch

[limpid bluff]

Channel name? No links.

[limpid bluff]

#community-helpdesk message this post

[upbeat crow]

Can I send you the channel name in DMs? Don't want to share publicly here

[limpid bluff]

My DMs are off, I don't do support in them.

[limpid bluff]

I refreshed some back end things. Have them log out of the website and log back in. New events should show up but unfortunately all the missed ones will stay missed.

[mellow pagoda]

Can someone help me fix this

It’s been like this for months now

[upbeat crow]

Thanks! She's sleeping now, will test when she wakes up and let you know if it worked. Appreciate the help!

[ember ermine]

Add me to the list. Doesn't matter what the resolution is or the format (JPEG, GIF, PNG, etc.)

[plush canopy]

hey guys

when i mustistream to youtube vertical and horizontal using the streamelements plugin i can't modify the stream settings in youtube anymore

like to put the game, monetization on, etc

if i do it after i'm live nothing changes

do you guys know a way around that?

[normal nimbus]

how do I clear settings from this section?

it does not goes go away even after removing youtube platform

[upbeat crow]

Perfect, it finally worked after the reset + relog!
Everything's good now. Thanks for the quick fix!

[strange minnow]

need some help using the OBS multistream plugin of Stream elements I want to know how i can set up a thumbnail and Description and plan the stream for later for my YouTube side of the stream in normal OBS i could do that but now i don't see how i can do it. Now it only is start streaming

[drowsy holly]

having a log in issue rn anyone know the fix? i updated obs and se plug in and it wont let me log in... i get this

[thin dagger]

@drowsy holly ⤵️

Not all staff are able to assist with support issues and they do not assist outside of tickets. Please refrain from pinging them or sending them DMs unless asked to.

[drowsy holly]

was just asking for help but ok no worries

[sharp dragon]

Could someone help me solve a problem when sending images to the store? It's been showing an error for 4 days.

[wintry moss]

I try to login in the streamelements obs but it gets me to the page but it stays loading and I cannot login...

[soft tulip]

Can you assist with an issue i have with se.live on my obs ?

[boreal abyss]

My Activity Feed is only showing very old tips from 4 years and prior. I've tried refreshing the dock, relogging in, restarting OBS... I'm at a loss. I can't even see recent follows or subs

[obsidian fog]

I've poked something here to hopefully help.

Try relogging from the website as well if you haven't already.

Do note nothing will change ATM but after this it should work.

[boreal abyss]

my activity feed on the website reflects the old tips as well :S I refreshed and opened OBS and still same.

[obsidian fog]

It won't update to match anything in-between then and now that you may have received.

It'll reflect anything going forward.

[boreal abyss]

Okay I hope so ^^; thank you for your help, sudo!

[strange minnow]

i need to find out how i can plan Streams on youtube with the plugin any help needed for future would be nice

[shell jackal]

hey guys, new bug I faced now...

my main youtube account has not the option for the broadcast , in order to create a new broadcast

[sage pelican]

Greetings Everyone!

I'm trying to change my ChatBot name to my name on Twitch. When I go to attempt to change the settings in streamelements.com/dashboard/bot/settings, i'm not getting where i can change to a seperate twitch profile (I have a separate twitch profile set up that's ready to be mirrored to a bot).

I'm also noticing that any updates to my VIPs and Mods are not showing up correctly in User Management.

TwitchID: @LockAndKeyMedia

[keen ferry]

how can i use my phone ass a webcam?

[thin dagger]

@sage pelican ⤵️

You can choose a custom name for the streamelements bot by logging into the option on this page. https://streamelements.com/dashboard/bot/settings

If the option to login is not visible while logged into your Twitch account please make a ticket so staff can fix it for you (!ticket custom bot name).

Certain restrictions may apply.

[limpid bluff]

For the vips and mods, you may have to add the current ones manually. I refreshed some backend things which might help. Can you log out of the website and log back in?

[jade frost]

hey hey! ive been trying to get access for duel stream for tiktok and i havent gotten it yet, is there any way i can get help with that?

[limpid bluff]

Have you applied for access with tiktok?

[jade frost]

yes i have and ive waited too

[limpid bluff]

It's best to check with them, there's not much we can do.

[fossil rapids]

Same issue here, I've been reapplying for the past two weeks... nothing new

[limpid bluff]

Yea, TikTok manages all the approvals and such, all we do is connected.

[fossil rapids]

TikTok says that they can't tell me why I lost access and I need to check my access in one month to see if it gets approved

[wind sparrow]

hi! i keep having this issue where my Stream Elements browser sourses break on stream all at once for seemingly no reason and become these grey boxes until i re-load them? I've re-logged into stream elements via OBS multiple times and it still happens, any insight would be super appreciated!

[limpid bluff]

That's about the same amount of information SE gets unfortunately :(

[limpid bluff]

Can you remove the sources and re-add them?

[thin dagger]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[wind sparrow]

i for sure could but i'm not sure what that would change really? i'd just be adding back in the same sources and codes

[limpid bluff]

Refresh the local cache on all the browser sources as well; it's a button in the properties.

[wind sparrow]

o7 ty! i'll refresh all the caches
i've been using browser sourse for years and never had issues like this before though it's very strange

[prisma crystal]

So for some reason stream elements multi stream is saying I can't stream on TikTok while my tiktok live studio is letting me do it. Anyway to set that up so it works?

[limpid bluff]

This is a restriction on the TikTok side, you need to reach out to them.

[rigid wind]

can i remove those accounts or am i stuck with them 4ever? 🙁

like i don't want to see them anymore there

[limpid bluff]

https://streamelements.com/dashboard/account/channels can you remove them from here?

[rigid wind]

you're the besttt

ty

any idea why i have yt twice there?

[limpid bluff]

It's by design, one for horizontal and one for vertical/shorts.

[rigid wind]

but on yt i have activated that setting

for dual stream

to stream vertical, u know

[drowsy holly]

can i get some help this is day 2 and still cant even log in, ive contacted support and have not got a response yet.

cant log in

[weary sierra]

can anyone help me with this problem with my tiktok chat?

[limpid bluff]

pinned post.

[drowsy holly]

cant find local network access

[limpid bluff]

It's in the settings, you may have to search for it.

[drowsy holly]

yeah i tried

also wth is brave shield lol

[limpid bluff]

Are you using brave?

[drowsy holly]

chrome

[limpid bluff]

Brave shield is part of the brave browser

[drowsy holly]

ahh no im on chrome

@limpid bluff found it and its enabled

still not working

[blissful trout]

anyone know se live supports the dual layout that tiktok studio uses i like using se live but i want to do dual layout so people can rotate their phone or have the option to go fullscreen.

[worthy seal]

Try switching your default browser. I switched to edge and logged into twitch. Then logged into SE.live and it worked for me. Don't know why but it worked. Then switched back to my default browser.

[storm token]

in the Steam Elements Overlay editor is the any way to move the preview window away from the left side menu cause not being able to get access to that side is making it impossible to resize my images to make them big enough for waht i need

also can anyone please explain why everytime i go to grab my image to continue making it bigger it keep resetting to a smaller ratio?

[sacred burrow]

thank you lmfao

ive been going insane because its been days since !emotes reload worked

[drowsy holly]

tryed that and using edge to

[drowsy holly]

ill try it again tho

tried with chrome and edge

[wooden knot]

Does anyone know where SE Live canvas' and scenes are saved on your harddrive?

I need to do a clean install of OBS but cant becasue i dont wanna lose my canvas

[chrome vortex]

I just started the Freecash sponsorship but the widget looks like this instead of how it should. i send in a ticket but i intend to stream in an hour or so and this looks really bad and i need help. has anyone been able to fix this?

[raw crypt]

Not possible, but you can zoom out the preview window as well as specify the width, height and position manually

[fair beacon]

I am writing this message to urgently request help from this company, which is a complete mess. I've been trying to receive money and unlock my account since October of last year, but nobody responds to my damn tickets, nobody ever sends a message back, and I need help. I can't receive my money or unlock my account because I can't access my payment method. It says I need support help, BUT THE DAMN SUPPORT DOESN'T RESPOND. WHAT HAPPENS NOW?

[limpid bluff]

There is no way to get support for sponsorship issues outside of tickets.

[fair beacon]

It's not just sponsorship; my payment method isn't working, campaigns aren't arriving, I can't connect my accounts to SE.Live, but nobody has ever responded.

[limpid bluff]

Unfortunately all of those can only be addressed via tickets. We can't help via discord.

[versed obsidian]

hi every! as i'm trying to click Import, the entirety of OBS keeps crashing, is there any workaround?

well that was stupid, just decided to work this time, however..

[urban cape]

??? any help...
all files are MP3, ive also tried OGG and they are WELL under upload limit...

[sly turret]

Having the same issue. Ticket created and waiting for a fix. I’m guessing something with website changes. Site for store and commands have changed. Hopefully giving us control over the assets.

[formal osprey]

how to fix this?

its an issue in OBS that i cant fix

[pearl token]

Hey guys, I'm having a hard time understanding how to make Ground Control work as a moderator, specifically for multiple channels. Is ground control limited to viewing one of the managing channels as a time, but as the main account - they're able to see all the chats in the single panel?

[lime elm]

Hey can someone help me figure out how to get custom chat box name? I wanted to show my Twitch's profile name instead of StreamElements

[thin dagger]

@lime elm ⤵️

You can choose a custom name for the streamelements bot by logging into the option on this page. https://streamelements.com/dashboard/bot/settings

If the option to login is not visible while logged into your Twitch account please make a ticket so staff can fix it for you (!ticket custom bot name).

Certain restrictions may apply.

[rotund arrow]

Hello guys, my twitch chat is not being shown in the obs streamelements overlay even though I use the stream chat tool

[lime elm]

hey can someone help me with my ticket

[sage pelican]

When doing that, i didn't have the option. I'll just add them manually, Thanks!

[limpid bluff]

Tickets can not be addressed in discord.

[lime elm]

so what happens after my ticket is open?

[obsidian fog]

You'll get a reply from staff in that channel.

[lime elm]

okay, thank you. How long does it take for tickets to receive a response?

[sage pelican]

Do I create the ticket here in Discord or on StreamElements' site?

[obsidian fog]

Either one but since you're here it might be better.

[obsidian fog]

Unfortunately I do not have that information.

[lime elm]

Thank you

[buoyant burrow]

Hello guys,
does anyone know why the Tiktok chat cannot connect? I also resetted the connection to Tiktok Live

[errant trout]

Hey I have questions about stream elements not working and wanted to see if someone could help

[thin dagger]

@errant trout ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[stuck sluice]

Hello all, I'm setting up the SE.live plugin and a bit confused about the outputs - there seem to be two separate outputs for each of my platforms, and I'm not able to delete any of them. I understand I could just disable one of each, but any reason for the duplicate outputs?

[errant trout]

please i really need help with this, my alerts dont show up when i emulate in streamelements or on stream but thhey pop up in my activity feed

[proud barn]

Im able to stream to tiktok, youtube, and twitch but i ant get it to connect to tiktok chat. is there a fix to this issue?

[tidal pumice]

Can you guys please fix your third party TikTok approval system? I am sick and tired of having access for 2 weeks then all of a sudden I'm ineligible and have to reapply even though I still have access. Then getting eligible on SE.Live again for 2 weeks then I have to reapply. This keeps happening and it's definitely on your guys end. When will there be a fix so I don't have the same annoying cycle getting access, becoming ineligible, then getting access again? I want to reiterate that I only lose access through SE.Live, that I have to get back every 2 weeks, and not my access to TikTok Live.

[limpid bluff]

TikTok is revoking your access and refuses to communicate to StreamElements why it is happening. Take it up with them.

[stoic knot]

Is The Stream Elements Plugin compatible with the main obs key binds. because i want to be able to setup key binds to switch scenes with my vertical layout on (which is setup for youtube streams) i had the autim installation and it allowed it i was curious if SE allowed keybinds usage aswell. thank you.

[pulsar plover]

how do i connect tiktok

can som1 help me

[warm steppe]

Hello. I posted in here a few months ago as there was a problem with SE in chaoticmuch twitch chat, but it resolved itself but now happening again. I'm a mod in his channel and when changing title and other commands it says "please relogin..." but hes tried that. Hope you can help

[errant trout]

Can anyone help me?

[tight grotto]

Everytime I go to "Update category" on a sponsorship it keeps taking me to my old twitch username. I have logged out and unlinked/relinked all that I can see. Is there anyway to get it to direct to new twitch name?

old twitch username not used for about 7 months

[stoic knot]

u have 2 youtube streams maybe disable 1

[errant trout]

That isnt me

[stoic knot]

ye my fault

[errant trout]

All good

[stoic knot]

I know a bit abt it if there's anything ya need i could try n help with all I know. no promises i can help tho

[errant trout]

My alerts in stream elements aren’t showing up when I emulate it. And not showing up on stream and I don’t know how to troubleshoot that

[stoic knot]

I assume you have made sure the browser source link for the alerts is correct?

[errant trout]

Yea I have copied it a couple times. The confusing part is that it doesn’t even emulate it. But it shows up in my activity feed so I know they are “working”

[stoic knot]

hm interesting

[errant trout]

Yea and no videos have helped. I’ve tried disabling hardware acceleration and all of that

[stoic knot]

open your alert overlay link directly in a browser (Chrome is best).

---> If the overlay loads correctly, you should see a blank page with “StreamElements” in the tab title.
If it doesn’t load, or shows an error, the overlay is corrupted or deleted.

[errant trout]

That loads, but a blank white screen

But the link loads

[stoic knot]

Okay. lemme check smth rq.

• Make sure the AlertBox widget is actually present,
• Make sure it’s not hidden, not set to 0% opacity, and not placed off‑screen.

I'm just going down from what I know pardon me if I'm not helping, but i have to go through the mental list of things that could be wrong to try and see what's up with it.

[errant trout]

I also don’t get no sounds from the alerts

[stoic knot]

Okay go to
Audio (on obs main screen) ---> Click Gear Icon, bottom left corner, click the "Monitor Off" section and enable "Monitor and Output" for your alerts.

That will fix you being able to hear sound if your sound is setup properly in stream elements

[stoic tiger]

I am trying to help a friend out and setting up her alert box in SE overlay. The follower and sub alert worked when I added a gif for the image but when I added a gif for the cheer alert, it shows correct in the box but when I emulate it shows the default

I also cant change the raid alert as well to my WEBM video...

[errant trout]

Ok I will try that. Now it’s troubleshooting not getting the alert to pop up in stream elements or on my stream

[stoic knot]

Try these maybe...
If a video is set (even accidentally), Stream Elements will ignore the image and use the video or default.

How to fix:

• Go to Cheer Alert
• Click Clear Video (if anything is set)
• Re‑upload the GIF under Change Image

Other Solutions:

• GIF under 3 MB
• Reasonable resolution (e.g., 500px–800px wide)

Some layouts prioritize text and animation and ignore the uploaded image.
Fix:

• Switch between layouts and test:
• Try Layout #1 or #2
• Save
• Emulate again

[stoic knot]

Uhh. lol i don't get paid for this but i help as well as I can. lolp

disregard

[pulsar plover]

how do i connect tiktok

som1 pls help me

[stoic knot]

try thse obs settings rq if you haven't already.

Open the Browser Source → Properties:

• Refresh browser when scene becomes active (turn this ON)

• Control audio via OBS (ON)

• Hardware acceleration (ON is usually correct — OFF only helps rare cases)

• Width/Height at least 1920×1080

[pulsar plover]

how do i connect tiktok

[stoic tiger]

Sadly non of these worked. I even put in a new alert box, unchecked all of the other alerts except cheer. Uploaded a gif I know works (I used it for the follower alert) and still only the default is showing up

[stoic knot]

hm. well... again I ain't technically the support team and don't know all the fixes your best bet if you need it quickly and the support team doesn't respond is to tell an ai app of some sort like chatgpt or copilot the ai apps are very good at finding the problem just be plane and clear to it with what your problem is.

[pulsar plover]

can y help me with adding tiktok

[stoic knot]

The “Unauthenticated” message means OBS is not logged into StreamElements properly. This must be fixed before TikTok Live Studio or TikTok Stream Key will work.

1. Log Out of StreamElements in OBS
Inside OBS:

• Go to StreamElements → Logout
  (If you don’t see this, you may need to reinstall the plugin.)
• Close OBS completely.

2. Log Back In to StreamElements

• Reopen OBS
• Go to StreamElements → Login
• A browser window will open
• Log in with the same account you use on the StreamElements website

You MUST use the same account you use for overlays.

Try these.

[pulsar plover]

thanks

[stoic knot]

Rest of instructions i totaly forgot to tell ya lol... 👇

3. Confirm the Overlay is Connected
   On the StreamElements website:

• Go to My Overlays
• Open the overlay they are using
• Click Launch Overlay
• Copy the URL
• In OBS, make sure the Browser Source uses that exact URL

If the URL is wrong or outdated, it will show “Unauthenticated”.

4. TikTok Setup (Important!)
   TikTok streaming works in two different ways, depending on what they are trying to do:

A. TikTok Stream Key (most common)
If they have a TikTok stream key:

• In OBS → Settings → Stream
• Choose Custom
• Paste the TikTok RTMP URL
• Paste the TikTok Stream Key

B. TikTok Live Studio / TikTok Login (newer method)

If you are trying to use the StreamElements TikTok integration:

• Go to StreamElements website
• Go to Streaming Tools → TikTok Live
• Log in with TikTok
• Approve permissions
• Copy the TikTok RTMP info into OBS

[pulsar plover]

it worked tha ks ❤️

[stoic knot]

Glad to be of assistance. lol not even support team. 😂 have fun.

[limpid bluff]

You need to edit the variations for the alert as well.

[stoic knot]

is there any hotkeys for stream elements plugin? like how obs has built in hotkeys?

[limpid bluff]

🤷 I don't multi stream so I don't use the plugin.

[stoic knot]

... bruh 😢

I shall ask co-pilot, thanks anyhow.

[limpid bluff]

AI is usually about 80% wrong when it comes to streaming, but worth a try.

[warm steppe]

Think my message got buried...

Hello. I posted in here a few months ago as there was a problem with SE in chaoticmuch twitch chat, but it resolved itself but now happening again. I'm a mod in his channel and when changing title and other commands it says "please relogin..." but hes tried that. Hope you can help

[limpid bluff]

The streamer needs to log out and log back in and then you need to do the same

[uncut nymph]

I posted a ticket a month ago to ask for my bot to have a custom name.. it has gone unanswered. I requested the ticket be deleted since it seems it has been overlooked, and I would like to start over - but yet it still sits there..

[spiral sundial]

I emailed the support team YESTERDAY to get help, they sent me the manuscript from the bot i talked to, i responded, and its been nothing for well over 12 hours

[urban cape]

is there anyway to add a simple camera overlay to my SE.live youtube veritcal stream?
or am I forced to use aitum vertical + aitum multistream for this?

[obsidian atlas]

Anyone else seeing this from obs with the elements used from SE?

[limpid bluff]

Delete the overlay from obs, re-copy the link from the website, and re-add the overlay

[thin dagger]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[midnight sandal]

anyone know why i cant login on my stream elements it loads into my browser to log in and then just stops and doesnt log in

[limpid bluff]

pinned post

[midnight sandal]

how do i pinned post

[limpid bluff]

#community-helpdesk message

That post

[midnight sandal]

ok thnaks

[errant trout]

is someone in here able to join a call and i shre my screen and possibly help me troubleshoot my problem?

[limpid bluff]

There are no voice channels here.

[errant trout]

like i call them on disscord

if someone is willing and able to do that it would be much appriciated

[limpid bluff]

Are you using the default alertbox widget?

[errant trout]

i have tried teh default alert box. nothig. i have tried a alert box pack and still nothing

the alert shows in my activity feed. but no sound or visual shows in stream elements when i emulate and doesnt show on my stream in obs

would someone be able to join a call and possibly help me troubleshoot this?

[limpid bluff]

When you emulate does it work in the browser? If not, log out and log back in. Try with chrome, and if none of that works, you'll need to submit a ticket

[errant trout]

no it does not show up in the browser. and i have submitted a ticket and no one has gotten back to me

[limpid bluff]

There's nothing we can do to fix it, a staff member will have to help.

[errant trout]

will they ever get back to me? cause people have mentioned in here that its been months since they heard anythinmg

[digital geyser]

Hi

[verbal hearth]

Anyone know how to remove music from VODs on YT?

[limpid bluff]

You can't. Youtube doesn't support a vod track.

[verbal hearth]

Darn. Thank you!

[haughty sable]

I closed out the default chat dock, how do i get it back?

[lone vortex]

guys i need help .. why is my obs cant start streaming ? i already updated my driver, i run the obs as administrator+try to run the obs through the NVIDIA App but still no good result

[elfin jacinth]

Hello, I created a banner for my YouTube main photo where I see my subscribers. I think it was in Mercury by Stream Elements and I can't get into Mercury. I can't find it anywhere. Can you give me some advice?

[strong pagoda]

anyone know how to get the twitch chat up with YT chat on stream elements plsss? frying my brain lol
like on the se live dashboard, i want yt chat and twitch chat but cant find a setting to put twitch chat up, is it a case of having a pop out from twitch?

[hollow jolt]

Why does my chat overlay not work with kick?

[limpid bluff]

Mercury was shut down a year ago,

[limpid bluff]

You can add chat as a dock in obs or as an overlay but there is no way to add it to the website.

[sudden cave]

Hi! To be honest, I'm not sure if this is the right place to ask this kind of question, but I came here looking for help with a problem. Basically, I'm installing and configuring the multistream plugin for the first time, but when I try to configure the canvases, nothing appears; the section is just black. Does anyone know what's happening and how I can fix it?

[strong pagoda]

how do i add it as a dock in obs mate?

[river tangle]

Hello, how can I fix this error, please?

[ripe wharf]

I've been having a heck of a time getting my streams to go live on YouTube when I activate it in multi streaming. It shows it is going out. I selected the correct stream key that I have set up for each of those games yet it won't hit live on my channel

[balmy lake]

YouTube API request failed: The user is blocked from live streaming.
how can i fix i tried multiple thing's and failed

[long steppe]

Scusate ragazzi buonasera, un informazione. Ho installato il plug-in di streamelements per fare la multistream, ma collegando tiktok mi da questi errori, sapete come risolvere?
Questo e' l'errore se provo ad andare live solo su tiktok, e poi mi da errore sulla chat di tiktok

[urban cape]

is there anyway to make SE.LIVE not share settings between profiles???

[digital nymph]

uhh... just me or others having issues authenticating with twitch presently?

[eternal stone]

can anybody hop in a chat and try to help me figure out why i cant emulate alerts on the stream elements website

[digital nymph]

fixed now!

[short pewter]

Heya! If I stream on both twitch and youtube at the same time, how can I make sure necessary alerts are present in my stream? Like how do I customize and add Subscriber notifs AND super chat notifs?

would I need like two accounts for the stream elements dashboard?

[tidal glen]

please tell me someone else has been having issues with the alert setup for gifted subs. 5 gifted and 10 gifted will trigger the single gifted sub every time no matter what variables i add/change/remove

[fair beacon]

Please, I need help. I've been looking for help since October of last year and I don't know what else to do. Who do I talk to about problems with my StreamElements account related to payment issues, campaign problems, and the fact that my account hasn't received any more campaigns since October?

[lime elm]

Hey I’ve had a ticket open for a few days now, when will someone get to it?

[limpid bluff]

Tickets are answered in the order they are received. Usually within a few business days.

[limpid bluff]

The OBS website was down.

[fair beacon]

That's a lie, I already opened a ticket in October and never received a response, OCTOBER.

[limpid bluff]

If you click emulate and it doesn't work on the website you will need a ticket.

[fair beacon]

I'm having a problem with my account and I've never received any help. The only thing they say is, "Open a ticket and it will be resolved," but they never resolve it or even respond.

[eternal stone]

It just pops up like I’m trying to type in a search bar if that makes sense

But like where the alerts are supposed to be emulated

[limpid bluff]

I'm going to assume English is not your first language and help you out a bit... "usually" means "according to the usual or ordinary course of things : most often : as a rule". It does not mean the same as "always".

[limpid bluff]

Which browser?

[eternal stone]

I was using chrome but it didn’t work on opera either

[limpid bluff]

When you click one of these it doesn't pop up in the blue alert box on the overlay?

[fair beacon]

I'm from Brazil and I never thought I'd have such a bad problem with this platform as I'm having now. How is it possible that it's been more than 4 months since I opened a ticket and I've never received a response? My account has its payments blocked and they've never helped me, campaigns stopped arriving and I've never received my money from the platform, and this has been going on for more than 4 months.

Yes, what you said about them being answered in a few business days isn't true. I've seen many people complaining that nobody responds to their tickets.

[eternal stone]

Yes , it just brings up the line to start typing

[limpid bluff]

Try using a private browser and disable any plugins. Other than that you'll have to reach out to a developer via a ticket.

[eternal stone]

I’ll try it when I’m back on appreciate the help

[tidal glen]

Im completely at a loss and genuinly confused as to what would of caused this since I havent made any changes to my alert elements in months but as of a week or so ago it started doubling Gifted alerts and im losing my mind because no matter how i set the variables it doubles. Ive submitted a request because theres no way i could break my alerts without touching anything. please tell me theres a solution to this

[fluid kindle]

can someone explain this? Im trying live on tiktok but it doesnt work

[stray wave]

hi and hawe a goot day,please it is possible to display chat in the game, not just on the stream

[dense blade]

Hi there, the tiktok chat from Se.Live in OBS has not been working for a long time now. Any suggestions if it is a bug that still needs fixing?

[sturdy mortar]

full screen in minecraft does not work in obs

[supple meadow]

Hi! I’m experiencing a persistent audio issue with my Alert Box and I’ve already performed extensive troubleshooting.

The problem: Visuals work fine, but there is no audio output at all (the audio bar in OBS doesn't move).

What I've already tried:

• Tested the overlay link in a private/incognito browser tab and on a mobile device (using 4G data) — still no sound.
• Verified that 'Control audio via OBS' is enabled and the source is not muted.
  *Created a brand-new overlay with default settings, but the issue remains.
• Using default SE Gallery sounds (no custom uploads).
• Refreshed the cache and toggled the 'Mute' button in the editor several times.

[hidden wyvern]

I am getting the same message while trying to go live on any service..

[gilded zinc]

Hi, I have a question for you. I disconnected my SE from my OBS earlier because I couldn't access anything on SE, even though it was working the day before yesterday. Now I can't link my SE to my Twitch anymore because the browser page isn't loading. Are any of you experiencing this, or do you know what I can do about it?

Small update: I just had to download a new browser and log in to Twitch there, now everything works normally.

[teal spruce]

Hi! How do I remove a connected channel? Some of my channels are duplicated, but the red delete button is inactive.

[stark saffron]

When I make a custom browser dock for my Activity Feed, the window is in light mode, but on the browser it is in dark mode. Any way to fix this?

[obsidian fog]

Add this as a custom dock and choose it via the top right corner dropdown. You csn remove it afterwards. https://streamelements.com/dashboard

[dense blade]

Hi tiktokchat on obs has not been working for a long time with Se.Live Any suggestions other than using tikfinity?

[subtle inlet]

hi someone

how to connect obs with tiktok account?

[lime elm]

Can someone activate my custom chatbox name please its all I need i have almost a week with a ticket open that nobody’s gotten to

[gray sorrel]

Can someone help me fix this?

[real totem]

Guys, I have a question that doesn't necessarily correlate to StreamElements, but it is a question about streaming in general. I've been livestreaming for the past year or two whenever I could, but even with consistent schedule, I've had on average zero viewers on Twitch. Could someone please tell me what I'm doing wrong? My guess is I need to talk more on stream. The only issue is finding the right topic to talk about. Because nobody is watching and nobody is writing in chat, I don't really have any kind of valuable feedback while on stream. Right now I've taken a break to pull myself up, as I'm busy with preparations for graduation from my university (finals and Bachelor Thesis defense coming up, and then the graduation ceremony), and at the same time I'm looking for a flat to move in so I can start living comfortly (right now I'm living on dormitories, which is not ideal), and of course I'm actually working a full time job, where I work in a 4-shift day/night short/long week alternating system, which isn't ideal for either studying or live streaming. You may find relevant links on my Discord profile, I've got them publicly visible.

[livid sage]

want an honest opinion? I think you should keep chasing your dreams. I started with zero to and as hard as it is anyone can push past that. But I was luckily had a following on mixer followed me to twitch over time. I think my honest opinion you should post on youtube and tiktok to likes clips and that would help you out a lot. Think is I remember starting from zero and it took me 11 years build up where I have been. Meet other like minded creators get to know them. Like don't self promote obviously but just make friendships.

[livid sage]

But if someone like me can get youtube partner and grow a following from the ground up anyone can. Just obviously things have changed since 2017

[livid sage]

never give up though

[tranquil garden]

Hello, maybe someone can help me, everytime I try to login to twitch via OBS streamelements on my macbook, i get a blank screen in safari, any ideas of what I should do?

nvm i think i figured it out

[limpid bluff]

• Talking is good, most people don't want to just watch, they want to interact
  • Talk about anything, what you're doing, why you're doing it, what you're thinking, etc.
  • Narrate everything you're doing, talk like people are there
• Record your streams and watch them, or watch your vods to make sure the volume on your music/mic/etc. is good
• What do you stream?
  • Variety: Do specific games on specific days
  • A specific thing: Check the category and see how many streamers and viewers there are.
• Watch other streamers who stream what you do, get to know them and their viewers.
  • DO NOT ADVERTISE
  • When those streamers are offline and people are looking for something to watch, they will recognise your name.
  • Stay an active viewer, then see if they want to collaborate
• Your schedule may rotate, but be consistent.
  • Stream on the same days of your days off (e.g. all four days, the first and third day, second and fourth, etc.)
  • People love a streamer they can count on to entertain them at known times and intervals, if you are inconsistent, they find someone else

[abstract jewel]

I setup alerts from botrix. When im testing on page everything is working fine, but in OBS when im replay in activity feed to test is not working, so thats mean on the stream too. How to fix it? i did everything with ixer, clear cache etc.

[cyan stream]

Has anyone fixed this I get this too

[fair narwhal]

So im trying to stream to YouTube with the SE Live (Multi streaming) and the YouTube keeps failing to go live? Any way to fix it? Youtube lets me go live on their native studio, and also lets me go live if i use a different multi streaming program.

I get this error

"The user is not enabled for live streaming."

[dense blade]

friends got this aswell i think its a bug everyone got

[humble rivet]

in SE Multi chat, is there a way to get chat for tiktok? Only thing i see under the multi chat is twitch kick and youtube

[stark saffron]

That fixed it!! Thank you so much!

[cyan stream]

I hope they fix it 💀

[dense blade]

u found any other way for a chat? i use tikfinity but its so badly optimized it takes a lot of my cpu

[cyan stream]

You can use TikTok studio on another device maybe , or open it in browser

[dark ether]

Has anyone had an issue where the sub alert box will show an image for a second and then go away? My follower alerts work just fine though

[real totem]

Thank you. I'm not giving up, just taking a break since I've got a lot of stuff going on IRL and I hardly find time for myself. But yeah, friendship definitely helps. I'm already friends with a couple of small local streamers, but I can expand my network for sure. I'm also looking at making long form content for YouTube, aside from Twitch. My ideas include playing Death Swap in Minecraft with some YouTubers. Many of them are also Twitch streamers. Might be a good way of getting friends with them. We will get to know each other a bit.

[real totem]

Thank you. Yes, talking is definitely going to help, I think. I'm already recording my streams, I automatically publish my vods on Twitch and export them to YouTube, and I already publish clips as shorts on YouTube and TikTok as well. As to what I'm streaming, it's mostly Minecraft, I'm also adding Hytale into the mix as well, and sometimes some Quake III Arena, Quake Live, and some coding as well, and level design and modelling for Quake 3 and Quake Live. Sometimes you might see me playing a random game that is announced beforehand, in the future it might be a subject for voting. Making friends is definitely something I'm keen to do. Again, thank you for your advice. Much appreciated.

[sour harbor]

tik tok chat dock is signed out. but wont let me sign back in. everytime I click sign in it takes me to sign up and vice versa

[viscid drum]

anyone know how to fix this?

[somber portal]

So my streambot

I only see it 1 time during 3 hr live

I don’t see it communicating with viewers

Why is that

[worldly flicker]

Hi guys, I really need help with SE.Live login.

I'm on Windows 10 and OBS 32.0.4 (64-bit).

The plugin loads correctly, but when I try to login:

Browser opens

I authorize Twitch

It redirects to the localhost callback

OBS gets stuck on “Connecting…”

It never finishes the authentication

I already tried:

Full OBS reinstall

Full SE.Live reinstall

Deleting plugin_config

Reinstalling WebView2

Running OBS as admin

Checking firewall

Testing different browsers

Clearing Google permissions

Nothing works. The login never completes inside OBS.

Is this a known WebView2 or callback issue?
Is there a specific fix for Windows 10?

Thank you 🙏

[thin dagger]

@worldly flicker ⤵️

Not all staff are able to assist with support issues and they do not assist outside of tickets. Please refrain from pinging them or sending them DMs unless asked to.

[limpid bluff]

Read the pinned post

[midnight smelt]

Hello I was wondering if anyone could help; I have a few different overlays but for some reason they all have the same URL so when i go to save an overlay it updates all my other scenes in OBS to look like the last ovelay I updated instead of seperate overlays. I was wondering how to make the URLs different

[obsidian fog]

Click and hold the icon for the overlay while you're on the overlays page and drag it into the preview window when you're on the scene you want said overlay.

Like this https://obsproject.com/media/pages/tools/browser-drag-and-drop/9a2ffdf7d2-1584494395/browser_drag_example3.gif

[worldly flicker]

I apologize for the persistence, but I urgently need assistance to resolve this matter. I am currently unable to work due to this issue, and my sponsors are requesting updates.

[obsidian fog]

The referenced message should've solved the issue with not being to log in.

What isn't working?

[worldly flicker]

Hi, The referenced message did not solve the issue.

The problem is not sponsorship-related. It is the SE.Live authentication inside OBS.

What happens:

• SE.Live opens inside OBS
• I click Login
• Browser opens
• I authorize Twitch successfully
• It redirects to localhost (callback URL)
• OBS shows “Connecting…”
• It never completes authentication

The login token is never finalized inside OBS.

I already submitted a support ticket, but I am trying to understand if this is a known issue with:

• OBS 32.0.4
• Windows 10
• WebView2 callback
• Port blocking (localhost redirect)

Is there any debug step I can try?
Is there a way to force manual token login?

Thank you.

[obsidian fog]

What browser are you using?

[worldly flicker]

THANKS!!!!!

[worldly flicker]

Done, thanksss for @limpid bluff HERO!

[raw crown]

hey, can i multistream twitch and tiktok without the stream key from tiktok?

[somber vale]

Is it possible that on the StreamElements Chatstats page, when someone renames, it doesn’t start tracking from scratch but continues tracking under the new name?

[naive violet]

hey y'all when i was using tiktok live studio to stream on tiktok everything went fine, now that i am able to stream on tiktok with my se.live plugin on obs it also works, but theres one issue: the fps is normal on twitch, but on tiktok its super laggy. can anyone help me with the output settings or whatever is causing this? my viewers really cant stand the fps anymore

[restive crest]

i didnt get TTS Sound when somebody send me bits, pls help

[restive crest]

i got it 🙂

[fair oyster]

hi guys, i need help with my tiktok chat in obs? stream works nice but i cannot see my tiktok chat. any fixes for it?

[mellow dragon]

No this issue is abouth two months old and the Devs cant fix it ... unlucky

restream DOT io ist the best option rn guys ... supports everything

[fickle flicker]

I’m missing payouts from over 50 days ago and sponsored stream time just isn’t updated

[thin dagger]

@fickle flicker ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[heavy lodge]

my tic toc wont let me add a webcam

[trim tinsel]

Why is it only broadcaster and mods that can add quotes????

[teal idol]

my stream elements I’m on the website and it’s saying that their bot is banned in my channel when it is not but when I go and click unban bot on their website, it doesn’t do anything

[whole cave]

I still have no idea how to remove the extra youtube channel from my OBS

[tough tusk]

Every time I try to stream on TikTok using the multi-streaming feature, Obs says Im live but on tiktok Im not.. How do I get help with this

[polar shoal]

I'm having the same issue. And I dont want to use 2 different apps just to stream because its killing me when im gaming

[timid oar]

this is to allow simultaneous vertical and horizontal streaming, se.live won't let you delete them, only disable

[ember grail]

hey sorry to bother guys but how do i get my alerts to work on youtube its all set up i thought but nothing happens when someone subcribes or anything

[open helm]

Idk why but it only happens when I install SE.Live, my OBS has to be opened like 3 times to get it to actually stay open

It loads for like 2 seconds then closes then freezes at the oops something not right for like ever til I have to open task manger to close it

[hushed silo]

There's nothing you can do, SE and TikTok won't do anything either, all i can tell you is uninstall SE put Aitum and use virtual camera on TikTok Live. It keeps more resources but it's the only way
Or if you have a separate pc/laptop you can use as a streaming source, do it
I did this and my life feels better now

[little cipher]

I got an issue with my chatbox where only youtube shows up

it could be the unban bot button that shows up when I switch the channel to twitch

but whenever I click it it opens a window for a quick second and then dies

[random mountain]

I;ve got multistream set up to send to Twitch, YouTube, and Kick but when I hit stream it only goes live to Twitch. Everything is connrected and I can't forthe life of me see why it's not working?

[gaunt wolf]

Anyone having trouble with the tipping settings design section not saving? I cant even see a save button. Any ideas?

[arctic copper]

i had this problem yesterday, did you find any way to fix it? it has to do with resolution?

[random mountain]

I just had to keep trying to fix it, it worked eventually

[tiny heron]

I think what happened was that after some update if SE or OBS, the output settings were changed. I went over my video settings in output, streaming, and turned the quality down a bit. Not had issues after that.

[arctic copper]

which setting? bitrate? codificator? i have these right now

[tiny heron]

My bitrate was also at 10 000, and I changed it to 7000, constant bitrate. I think that's the only thing I did. Another thing that occasionally worked, was to log in and out of stream elements in OBS. Try that a few times. Try logging into Stream Elements in the browser. Log in and out of streamer bot and run updates. I also occasionally made it work by going to another persons stream, change their video settings to something else (typically, to 720 from 1080, or to 720 from 120p).

[arctic copper]

i changed the bitrate to 8000 and now it's working thank you so much

i will put it to 7000 to minimize any problems now

haha

[clear saddle]

any idea why i cant create the lurk command ??? so comfused

i been trying to make that god deam lurk command but when i do add it says there already one when i then ask for show it says no trigger found

[candid gust]

guys i have a problem that in twich only it shows everything black but in other apps its ok, does anyone know why?'

[stiff fiber]

How long did it take?

[polar shoal]

It still won’t let me go live even though I’m approved. It says that I’m ineligible to go live even though I’m approved

[stiff fiber]

Oh really, thats sucks! How long did it take before it said you was approved thiugh?

[polar shoal]

3 days

[stiff fiber]

Ok hmmmm yeah that’s weird there must be something going on, have you tried uninstalling and reinstalling

[polar shoal]

I did and nothing

[open helm]

It’s only when I use SE. Live that my OBS refuses to open, it crashes and if I use admin mode or not, it still crashes. I won’t use this application til it’s fixed bec I’m tired of this happening. I may just pay for multi stream if necessary

[karmic dawn]

Hi, I had an intermittent problem when trying to open StreamElements > Stream Setup > Edit Widgets Data. It will open and close the window multiple times quickly until it crash my obs.
Does anyone else have this problem or is there are already fix for it?

[hushed silo]

Sadly, the only way is how i wrote last messages ago. SE is not worth the time to keep trying

[muted orchid]

hi uhhhh anyone know why none of my overlays are showing up on browser?

[sour mason]

I encountered the same issue. Tried 3 different browsers

[south silo]

same here

[obsidian fog]

I can attest to it as well and have poked someone about it.

[muted orchid]

thank gods i'm not the only one 😭

[obsidian fog]

Try refreshing the page.

[robust kettle]

does somebody know why alerts are not showing live on my stream? when I emulate it works, but when somebody follows me it doesn't show any alert on twitch nor OBS 🙁

[timid oar]

@robust kettle follows only trigger once per account, if you missed one notification there will not be another

[sly schooner]

Hello!! I am curious if there is a way to make my idea for a command work or if I would need to submit a request for a feature update. I moderate for a few people, and recently found out from someone that the command

${sender} hugged ${touser}! ${touser} has been hugged ${count ${touser}} times!

works to count how many times touser has been hugged. What I want to do though, is to count how many times sender has hugged touser. I'm curious if that's possible or not with the current variable functionality?

[fossil turret]

i'm trying to setup the bet for dual format andi cant see the option for SE.Live plugin when following the instructions

[golden crystal]

Keep getting this message after failing verification

And no one is replying to my email

[thin dagger]

@golden crystal ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[raw crypt]

Check here to understand the variable behaviour: #dev-chat message

[golden crystal]

I made a ticket

But I can’t find it anymore

Where can I find it

[raw crypt]

Try to create another ticket and the bot will show your old ticket if it’s still open:

!ticket new test ticket

[sly schooner]

Thank you so much!! All I was missing the double quotes!! I didn't know that was a feature until now, and it's so useful!!

[burnt dune]

Wonder if anyone could help me I’m having trouble can’t seem to get the bot in my chat to welcome new followers,send my discord link out etc etc???

[limpid bluff]

Have you joined the bot to your chat?

[burnt dune]

It says underneath bot settings

The bot is in your chat

[limpid bluff]

Channel name? No links.

[burnt dune]

That’s what it says

But when someone follows nothing comes up or if someone puts in !discord nothing comes up

[limpid bluff]

^

[burnt dune]

Sorry I don’t understand! I’m new to this 🤣

[limpid bluff]

What is your twitch channel name? Don't post a link, just the name.

[burnt dune]

Ohhhhh it’s

o_reevo_o

[limpid bluff]

Part the bot, logout of the website, log back in, rejoin the bot; it is not showing up in your chat.

[thin dagger]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Trovo/X).

[burnt dune]

I think that’s done the trick!! Thankyou mate!!!

[shrewd forge]

Has anyone ever experienced all of your overlays refuse to emulate alerts? Literally nothing works anymore. I even made a new overlay and added the default alert box and it doesn't do anything. Did I screw up some global setting?

[limpid bluff]

Does it emulate on the website?

[shrewd forge]

No

[limpid bluff]

logout, log back in, if that doesn't fix it you'll probably need a support ticket.

[thin dagger]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[round flower]

Not connecting . What is the fix?

[limpid bluff]

Read the pinned post.

[delicate lance]

Hello, every time i try to log into twitch onto obs thru the se.live plugin it just leads me to a black screen. Any ideas?

[limpid bluff]

Pinned post

[stoic mist]

any1 know a fix for this my ad blocker is off?

[velvet sorrel]

Hi there, i recently changed my twitch name and now Streamelements doesnt work like it does. I use SoundAlerts for regular Alerts. I parted the bot, rejoined, logged out of StreamElements, Obs and soundalerts. My Commands with Elements work, my Alerts working on the soundalerts Website and showing in obs, when i test them there, but not in obs, when i emulate alerts. Does anyone know, what i am missing there maybe?

[upper lark]

Hi. I've sent a ticket more than a month ago and haven't hear back once. I need the custom name option activated for the bot. Can anyone help?

[obsidian fog]

Assuming you've already looked at the spot in the settings where it would be enabled there's nothing we can help with regarding that if you've opened a ticket for it already.

[heady meteor]

Does anyone know how I can make my YouTube subscriber counter update in real time?

I see YouTubers like KreekCraft and Caiusblox whose counters update instantly, but mine keeps freezing.

[velvet pecan]

i'm unable to add several users as bot moderators, "User does not exist"

[stoic hamlet]

Your update button does this like every update for the last year or so. At this point, I'm confident you're unaware, and feel the need to inform.

[umbral owl]

Hello, when I try to pick Art category for live stream in Tiktok through SE I cant seem to pick it. Is there a workaround for this?

[limpid bluff]

Due to how YouTube works it's not possible.

[limpid bluff]

Switch to the beta version of the plugin and see if that fixes it.

[supple meadow]

Someone?

Can anyone tell me if it works properly?

[strange sorrel]

Hi.

I have a problem.

It won't let me link my TikTok account to Stream Labs.
It says I don't have access to do live streams, but I do.
I've already done everything I was instructed to do.
I don't know what else to do
I'm tired and fed up with streaming on the official TikTok app
.
I know this is in Spanish, but if anyone here can help me, I'd appreciate it.

Those who speak my language haven't been able or willing to help me.

[hushed silo]

long (endless) solution: keep waiting for a fix from SE<>TikTok
short solution: install Aitum Vertical and sent OBS Virtual Camera to TikTok Live Studio

[strange sorrel]

deam

[strange sorrel]

The problem is that TikTok Studio is garbage that consumes 30% of my performance

Any other recommendations that don't involve that?

TWT

[obsidian fog]

It is not available atm.

[timber plover]

I cant close my ticket

[sly schooner]

I have a new question. Can I increment a counter by 1 when I run a command like !hug without calling the counter? And then when I run !hugcheck it would run a getcount for me?

[hushed silo]

sadly not, i'm forced to do this if i want to stream on tiktok

[sly schooner]

Say that I want to run "!hug streamelements" and get the counter "hug_andreygalaxy__streamelements" ("hug_$(sender)_$(touser)") to show up when I run that command and show how many times I have hugged streamelements, but I also want to increment "hug_andreygalaxy_" and "hugged_streamelements" as well without calling them in the reply to !hug. I then want to run a getcount for "!hugcount andreygalaxy_" to return the "hug_andreygalaxy_" and "hugged_andreygalaxy_" as total given hugs and total received hugs.

TLDR: I want to silently increment two counters when I run a command so that I can then call those two counters using a different getcount command.

[limpid bluff]

As far as I am aware, you cannot increment a counter without the value being displayed.

[sly schooner]

Ah, that's unfortunate. It would be a really neat feature so that I could reduce the message length and call it in a different command

Next question. Is there a way to make a leaderboard for all the "hugged_$(touser)" counters to see who has been hugged the most? Same with "hug_$(touser)" to see who has given the most hugs?

[limpid bluff]

Maybe? I would ask in #dev-chat since it will require using the API.

[sly schooner]

Thank you

[river siren]

I've been running a custom dock in OBS for a while for the Activity feed and when I came to open OBS today it's gone to Light mode and I can't figure out why. I've deleted it and added a new one. refreshed it. Deleted cookie data from OBS in AppData but nothing works. Any clues as to what's changed overnight please?

[sly schooner]

I have another question regarding the counters. I mentioned that I want to pull hugs received and hugs given when I run !hugcount, but can I also make a !hugshared that shows me the getcount of "hug_$(sender)_$(touser)" by inputting !hugshared streamelements andreygalaxy_ to get "hug_$(2)_$(1)" or input !hugshared streamelements to get "hug_$(sender)_$(1)" instead of $(2)?

Like have $(2) defalut to the sender if there is no input for $(2)?

[round flower]

After how long?

[obsidian fog]

Add this as a custom dock as well and change it via your profile pic dropdown https://streamelements.com/dashboard

After that just reload the dock with the activity feed.

[river siren]

tried that and still showing white. I think OBS is broken. Thank you though

[obsidian fog]

Are you doing it via SE.Live and that menu option or the actual custom browser docks?

[hushed pivot]

Can someone tell me how to do the automatic go-live notifications in my channel? I have made the webhook, but I'm not sure where to put that in StreamElements.

[hoary comet]

My YT chat overlay via streamelements has stopped working suddenly. I've tried reconnecting/restarting, checking links and settings. Not sure why it would have stopped when it was working great a week ago.

[valid egret]

Hey, we are using streamelements media request feature, it was ok. But lately, like TTS, blerp etc. other sounds are interrupting the media volume. There is no problem like that before.

[hot nacelle]

how do i change the name of my streamelements chat bot?

[hot nacelle]

sorry i dont have an answer, replying because i want to add Blerp and 1) am curious how you like it compared to Sound Alerts and Tangia (if at all relatable?) and 2) curious on an answer for your question/issue for if I download and this happens since I use media request, too. Wishing you luck.

[hazy pond]

So i need help. i have to normal alertbox set up, so nothing fancy, bits follows, raids everything is working. Donations are buggy, i got 50 yesterday from a viewer and he was sad cause i did not notice right away, yeah cause no alert came. if emulate, sometimes nothing happens, sometimes late, or sometimes right away, but if i try to replay the activity than nothing happens. but it counts cause my tip goal widget goes up.
what´s wrong with the dono alert box ?

[hot nacelle]

curious if you have different settings for different dollar amounts?

[hot nacelle]

dashboard > chatbot > modules > Live Announcements

[hot nacelle]

I saw you have to send in a ticket to support to get this setting activated when its not in your chat bot settings but i've not heard from anyone from support on this yet and its been awhile...

[hazy pond]

no

[stoic tiger]

Anyone know if there is a limit to how many people u can mod for? My friend is trying to add me for full control on stream elements. He pressed generate link and sent it to me but when I click on the link it just takes me to my own dashboard and he never shows up in my channel list

[limpid bluff]

I would assume the limit is over 50, but I have no idea. You would need a support ticket for any kind of official response.

[fickle agate]

Anyone else have this problem when trying to edit a canvas.

I get this crash message every time I press the three dots on any of the scenes in my OBS crashes

[fickle agate]

i am on obs 32.0.4 idk if that matters

[ember leaf]

Is there a way to show charity donations in t he event list?
I made a tiltify charity, the alerts work . . . but i don't see anything in the event list.

[river siren]

Actual custom broswer dock. Worked ok yesterday and opened today, it was not showing correctly. Didn't update to OBS either. Bascially no changes at all other than closing and reopening Attached is what it looks like. It's not "light" mode as such more white for when not loaded. Mouse over and shows dark mode underneath.

[analog rover]

can i get some help getting my tiktok to work through obs?

[analog rover]

im having the same issues did you figure it out and able to help?

[halcyon grove]

anyone know how to fix my browser widgets just showing the stream elements website?😞 🏳️

[cinder heron]

Hello, I want to know why the page keeps loading when I try to register and then it doesn't load anymore.

[limpid bluff]

Pinned post.

[cinder heron]

thx

[round flower]

Use brave browser and turn off shield.

It has been 3days now

[torn edge]

Hey.

Had a few issues this evening and it all resulted it in me trying to logout and log back in again. I login fine and the SE.Live app gets to the next screen but it hangs at the screenshot provided. The spinning wheel just keeps spinning forever. It looks like behind the scenes something is failing at the streamelements api...
In the StreamElements dropdown at the top it does say I'm logged in but the SE.Live Docks option is greyed out.
Anyone seen this before?

[tall drift]

does anybody know how to see what version of se.live plugin I currently have on my machine. There's an update today and I just to know what this last version I'm on which has been super stable for me is before upgrading to SE.LIVE ver. 26.2.5.549. I know what my obs version is I'm asking specificly for the SE.Live Plug-in.

[limpid bluff]

It's in the bottom right corner of OBS.

[tall drift]

oh my god. thank you dude. i'm a scrub

[limpid bluff]

logout from se.live, logout of the website, close obs, login to the website, open obs, login to se.live. If that doesn't work, you'll need a ticket.

[thin dagger]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[torn edge]

Support ticket it is, oh well cheers for the help

[strange sorrel]

NOPE qWQ

[shell oasis]

I got sent a manager invite link and it just boots me to https://streamelements.com/dashboard without actually adding me as a manager

[fair beacon]

Good evening, I would like to know how to resolve the payment problem on StreamElements. I can't change my payment method and support isn't responding to my requests for help. I've been having this problem since October.

[limpid bluff]

Support tickets are still the only way.

[thin dagger]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[fair beacon]

There's only this way; not getting a response since October is complicated, especially since I have money to receive from you and I've never received it.

[vestal belfry]

hi, i am experiencing this myself, did you get it fixed?

[stoic tiger]

Been having this issue for 2 days and still happening to me as well

[vestal belfry]

have you opened a ticket?

[stoic tiger]

Yep yep! Submitted a ticket

[vestal belfry]

:( hope it works soon

[stoic tiger]

Me to... I want to make a death command for my friend and not be spamming his chat

[shell oasis]

Nope 🙁

[vital hearth]

can somebody tell me why exactly my ticket was deleted

cause my issue sure as hell still persists

[topaz falcon]

Streamelements is down? Trying to login to website it gives black screen with "No healthy upstream"

[vestal dawn]

im getting the same issue

[vestal dawn]

im getting the same issue

i attempted a reboot. and to logg out of stream elements

i tried switching browser as well

[vestal dawn]

i tried restarting obs in safemode. and was able to login

[topaz falcon]

Working agian

[vestal dawn]

and i was now able to start stream

[vestal dawn]

with or withouth attempting to start in safemode?

[topaz falcon]

I had my stream running I just closed the dock and opened it again and it did let me log back in.

[hot nacelle]

I opened a ticket a week ago on how to change the name of my chatbot (because my setting to do so is not available) and I haven’t heard back yet. How long do support tickets take? Is that normal or is that a long time?

[hardy blade]

i got a offer from [e-mail] saying i can earn ~$20 per new user on an app. how can i check if it is not a scam

[obsidian fog]

You'd need a ticket to ask since we can't answer anything about that.

[thin dagger]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[shell ridge]

!ticket-kingbay need tax documentation 1099

[vestal belfry]

Hey!! My link worked today

[vital sleet]

I know my config url isn’t correct. How do I get the right one ? After the update. It completely messed my stuff up

[obsidian fog]

Any particular reason you're using custom?

[vital sleet]

thats what i used for obs streamelements multi stream

thats what i belive i used lmao

[vital sleet]

sorry if that wasnt clear

[stoic tiger]

Same!!

Anyone have any idea why on the !followage command in twitch, it shows the followage then follows up with @user, something went wrong while checking the followage, please try again later

[topaz raft]

Auto update is hilarious: it starts updating then asks me to terminate some programs... and it closes itself 😄

And after update SE OBS keeps crashing on quit. EVERY SINGLE TIME.

[lament tapir]

Hi, since its taking ages streamelements to reply, did anyone have the problem where the stats paused? And because of that, alerts and other metrics stopped working?

P.s: The stats are not paused with the button, already checked, i tried relogging, departing and rejoining the bot into the stream, im really stompped, since i get no alerts when someone follows for example. But the chat function i have works, so it partly has a communication with my twitch.

[topaz raft]

Ok this app sucks

Now I have TWO youtube channels, exactly the same, I can't delete any.
And I can't rename scenes of secondary canvas

delete is grayed out

[hushed silo]

The only way (not official cause they will tell you it's not possible) is to delete from the json file, but if you disable and re-enable the flag it will appear again

[gaunt wolf]

Where are my streaming apps? They used to appear.

[topaz raft]

I uninstalled SE OBS and reinstalled, DELETING EVERYTHING.

They're still here. THIS APP SUCKS.

[hushed silo]

you have to manipulate a json file, it won't do anything reinstalling the app

[topaz raft]

I did. Nothing changed

and OBS keeps crashing on exit

T can't even rename scenes, first one in list is Scene 1 and nothing changes. If I create a new scene, first one takes name "scene 1"

it really sucks but is the only doing multistreaming

crappy stuff

[silent flame]

I keep getting this message in a chat i mod

[limpid mantle]

i had tiktok live access for two weeks and now when i tried to stream today it suddenly said i dont have permission to stream to tiktok anymore, did anyone have this issue?

[full raft]

I can't update StreamElements, as the setup closes itself

[desert oar]

my kbps is low and some of the server options for twitch disappeared

[dusky dune]

Hello, i just wanted to ask if anyone had these blank docks happened to them and if they were able to fixed it. thanks in adavanced!

[pale escarp]

has anyone been having trouble with the tiktok streamelements. mine is saying user is ineligible for live streaming : user has no live auth which it didn't used to say that

[amber veldt]

Is this real?

[obsidian fog]

Absolutely not as that domain is not ours.

@amber veldt actually hold one.

I'm fairly certain that is very much spam but I'm doing some due dilligence before I actually say with certainty.

[amber veldt]

Alright

[marble zenith]

How can I fix the TikTok error. It says I cannot Stream on TikTok even tho I can.
I reconnected it 4 times
Restarted my PC 3 times
Force closed OBS like 10 times

Nothing worked

And when I start a Stream it says OBS Diconnected, Reconnected, Disconnected, Reconnected and so on

Like this

[swift prairie]

I got this problem, you cant delete it, and when you use one of them, you got two streams at same time for YouTube, but one you use the other one you got only one Stream working, you need to identify it. At least that's how it works for me

I'm about to pass from Twitch to Kick, sponsorships are working for Kick too or they are only working for Twitch? I need to get Kick affiliate or something?

[obsidian fog]

I've been told it is indeed a valid email.

[amber veldt]

Oh

Alright then good to know

Thank you!

[limpid mantle]

SAME

i have no idea why

[elfin jacinth]

Yes, I already found out that it's Mercury but I can't get to it at all. Where can I find it? Don't you have a website for it? The one I have from Elements doesn't work for me.

[limpid bluff]

Mercury? No, it's completely gone.

[elfin jacinth]

yes Mercury is no longer working, and it's still working for me on YouTube couch. I think the page is just deleted but the process is still running, now I got an official notification from Stream Elements after 8 days that it's no longer working for them, so I know from them too

[limpid bluff]

You'll have to submit a ticket, nobody outside staff would have any access to anything related to it.

[upper helm]

Hello, I set up the Multichannel chat overlay for my Twitch stream but it doesn't seem to show my Youtube chat, is there something I can do to fix it? In the secondary channel section I have my YT channel's link so I thought it'd work.

[trim tinsel]

Hi. I wonder why followers can't make new quotes? It's a very fun feature and I have it on everyone. But adding new quotes doesn't work.

[obsidian fog]

that widget is twitch only.

[obsidian fog]

Not possible. Only mods/streamer.

[upper helm]

Oh, how would I be able to show both chats on the same stream then? o:

[obsidian fog]

You'd need a 3rd party thing outside of our stuff for that.

[upper helm]

Okay, thank you 🙂

[random flax]

I'm attempting to check my SE Pay options, but i jsut keep getting a spinny loading wheel. other revenue pages work (Paymetns, Merch, tipping settings) but i can't get into SE Pay. I got a tip and i can't access how to withdraw it

[trim tinsel]

is there a way you can change that? streamlabs has that feature for example. But I think you guys are the best

[fathom tiger]

i can`t connect my tiktok on se.live obs....

[fathom tiger]

i check on inspect

okey my settings its works

i can on live tiktok on obs...

[oak maple]

How do I get the pet widget I just got from Etsy to Twitch

[lament tapir]

Anyone has any idea what could cause this problem?

[tiny verge]

Did u resolved it? I still can't withdraw money! The page just keep spinning and never loads.

[misty pine]

hey guys idk if im the only one but i cant connect my twitch/tiktok through OBS like i used to? when i try to connect them, it opens a website page "callback" but i get no feed back and i cant login at all

[limpid bluff]

pinned post

[misty pine]

THANKS A LOT

[night stone]

Viewers in my channel haven't been getting channel points for the last three days. Also, when I try to add points to everyone in chat, I get this message: "an error occurred while fetching the chatters list, please try again later"

[tiny verge]

Why SE Pay Payouts still doesnt work? Its been days and SE still doest fix payouts. Insane. They hold money and dont reply

[old stump]

are you sure you have everything setup properly ive never had issues with se pay

it also could be a problem with the banking service you have as well

[limpid bluff]

A ticket is the only way to get help with anything related to money or sponsorships.

[tiny verge]

When I enter webpage - SE Payouts - Revenue - it never opens. There is just circle spinning. Doesnt work on any device. Someone else mentioned this issue today here - also someone else on Twitter. So I am not the only one affected

[old stump]

As the person above said a tickets your best bet if multiple people are experiencing the issue they are most likely working to fix it

[tiny verge]

I made a ticket 2 days ago, but there has been no response. I found someone who is in the same situation but for even longer - 2 weeks and payouts don't work -and no one replies to her tickets. It got to the point where she switched to another tipping service.

A company that can't fix payouts in 2 days already is a joke to me. I have used their tipping service for 2 years for my streams, and this is the first time I've seen such an absurd technical issue on my account.

[old stump]

Idk what to tell ya mate i just was giving advice on what I know and have seen if its really that bad ig dont use se for any payment processing till the issues get resolved like I genuinely don't know what other advice to give as again as I said I've never experienced problems with se so I dont know how to help you out here I gave the advice I could

[sinful badger]

Hey I’m having issues with multi streaming it won’t show up YouTube or Twitch, it says this what can I do??

[harsh zinc]

I had a sponsorship game rolling and the goals did not track. I've left a ticket like three weeks ago and opened a new one now. Anyone know will I get a response in a timely manner?

[granite saddle]

Hello ! Me too ! it's so bad !

[lament tapir]

Hi, my follower count stopped updating a while back and as a result my alerts stopped working, can someone help me if they had the same issue, been waiting for support but its been 10 days.

[sick mesa]

Hey I`m not eligible for using multi-streaming to stream on TikTok. Do you have any ideas on how I could fix this quickly?

[karmic dawn]

anyone can help figure what this is

[hard wyvern]

Hi everyone, I have a question or rather a small problem. A friend of mine asked me to help him a little with OBS Studio and Streamelements with all the overlays, chat commands, etc. So he set me up with full control in Streamelements. Now i can create chat commands and edit his old commands. In the “My Overlays” tab, I can also change and delete his old existing overlays, etc. But strangely enough, I can't create new overlays for him. When I click on “Overlays Gallery,” this blue loading circle appears, but it stops halfway through and nothing else happens. What could be the reason for this? Does anyone have any ideas? Thanks in advance.

[obsidian fog]

I assume at slight glance that's Chrome.

Does it behave the same way if you try in incognito?

[hard wyvern]

I haven't tried it in incognito mode yet, but it behaves the same way in the Brave browser.

[obsidian fog]

That is "expected" as the website works best with chromium browsers (Chrome & edge specifically).

[hard wyvern]

Just tested it, the same thing happens in Chrome incognito mode. 😢

[obsidian fog]

Alright. Gonna forward this for someone to take a look at.

[hard wyvern]

Thank you very much. 🙏

[versed wigeon]

hello! how you doing, hopefully fine, im running into a little problem, im new to this and im starting, and when i try to connect with twitch, it just get stuck there and eventually times out, idk what to do :p
and eventually this msg pops up: Auth flow timed out
Please try again
ive been trying for a while now

[solar crown]

since yesterday, If I open SE dashboard tab / activity feed on Chrome (Version 145.0.7632.117) the CPU spikes and the page freezes. Other tabs seem to work properly

[limpid bluff]

pinned post

[limpid bluff]

channel name? No links.

[lament tapir]

Dot_cosmic

Have it in my connections also

[limpid bluff]

People don't always update those xD

I updated some backend things, it should start working on your next stream. The events that were missed will stay missed unfortunately. It's also advisable to log out of the website and log back in.

[lament tapir]

Oooh, thank you. And it is fine. Just i have a lot of widgets that use the stats. That's why i needed it. Thank you

Is this usually an issue?

[limpid bluff]

It's rare, but it happens. Sometimes the connection between SE and Twitch gets stale.

[leaden ice]

if im using obs how do i input the overlay?

[thin dagger]

@leaden ice ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[leaden ice]

thank you

[obsidian fog]

@hard wyvern what's the username for the person you're doing this for and if you press F12, switch to the network tab of that and refresh the page could you screenshot the chunks of red text that appear?

[hard wyvern]

Hi, I have this problem with all my friends who have given me full control of Streamelements. So it's not just one person.
Several red text sections were found. I took a screenshot of all of them. I hope that's what you need? I'd better send you the screenshots via private message, right?

[obsidian fog]

Any name will do if it's more than one and here is fine actually.

[raw crypt]

I deleted the images since they have private info. But I forwarded them to the internal channel

[hearty linden]

did anyone do zenless zero sponsorship? i have completed goal, but only one install did count

i have alot of people who did sign up for sure properly, but nothing did count

only the first install did go ok

[thin dagger]

@hearty linden ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[ornate creek]

hey, so I have a problem with streamelements for a channel I moderate, I tell the streamer to part it and re-join, and nothing happens, the bot is not responsive after the rejoin in the dashboard

I checked and it's not banned as well

[ornate creek]

erm, I identified a problem and I need an adult to enlight me

[lapis shard]

i had a question

[ornate creek]

the problem:

[thin dagger]

@lapis shard ⤵️

Not all staff are able to assist with support issues and they do not assist outside of tickets. Please refrain from pinging them or sending them DMs unless asked to.

[lapis shard]

so uh

is there anhbody

to help

[ornate creek]

ok, problem solved, the 10th try to part and rejoin fixed it

[hard wyvern]

That's exactly why I wanted to send the pictures via private message and not publicly in the forum.😆

[obsidian fog]

I was on mobile at that moment and didn't see something that I normally would've on desktop

[timid niche]

SE Alerts.

SE Alerts has AI text to speech and onscreen message.

$ai{Thank my follower like Micky Mouse and include their {name} just subscribed! }

Problem I have is Emojis, it always adds emojis and speaks them out with TTS.

dose anyone have a solution to prevent the text to speech saying the Emojis ?

[tiny verge]

Does anyone else use SE Pay in Europe? Does the payout page work for you? It’s been 3 days for me and it doesn’t load at all. Support tickets are unanswered.

[raw crypt]

It's easier than you think:
$ai{Thank my follower like Micky Mouse and include their {name} just subscribed! Don't use emojis! }

[timid niche]

Ok, I think I see my Mistake - I didnt write it inside the Brackets - that makes sence - thanks ill try that

[raw crypt]

Maybe you need to rewrite the sentence, so the IA won't think the "Don't use emojis!" is part of the message. But you get the idea anyway 🙂

[timid niche]

Excerlent - its working now Thank you

[storm basin]

Hi! Why am I receiving the message „failed while uploading file“ when trying to upload a picture to use on my 600x1080 overlay? I tried every basic solution approach but nothing seems to work.

[lament tapir]

So next time i stream my follower count will update to current one and wont have problems with alerts right?

[leaden ice]

Question how do i make all my chats show up in ground controll

[near ridge]

Is anyone else having trouble with their Vertical canvas? I can setup the scenes and give them “unique” names, and link them to the main scenes and everything is fine, but as soon as I exit out, and then re-open, the first scene always changes to “scene 1” therefore the scene linking isn’t functioning correctly… any suggestions or fixes?

[full cobalt]

anyone know how to fix the streamelements multistream tab when it says cannot read properties of undefined(reading'tolocalelowercase')

anyone at all

[severe rivet]

I don't know if anyone can help me. When I want to use multi-streaming, for some reason it only lets me do live with the default canvas. I have a vertical canvas created, but when I start live with that one, nothing happens. But when I switch it back to default, it does. Can someone please help me?

[stray stream]

Will SE.pay ever be avaible for Kick?

[leaden ice]

This app just made my streaming 100 times less complicated

but how do i see tiktok chats in multi streaming

[tiny verge]

What happened to the support, they used to reply to tickets under 24 hours, now it takes weeks 🙁

[limpid bluff]

Tickets are answered in the order they are received. There's probably just more tickets now.

[cloud mulch]

im trying to create a tiktok canvas but everytime I connect it says I dont have access to be able to stream on tiktok even though I do. is this an issue with tiktok or stream elements?

[mystic storm]

Hi my streamelements bot for kick isn't working I tried all I could think of please help! ❤️

[raven blade]

Hi, if anyone can help me Id appreciate it. Every time I try to resize anything, the resize box automatically gets bigger as soon as I click to resize. I also may need assistance with the CSS editor too but I just want to sort this out first

[hollow hazel]

Hey, how long does it take to answer a support ticket regarding missing events on a sponsorship? It's been over a week without any reaction

[fierce prawn]

I’m trying to multi stream on all platforms all the platforms work except for kick it keeps disconnecting my stream and reconnecting it I looked up videos but I don’t want to touch my setting cause the last time I did I messed up everything is there an easy fix ?

[prisma kestrel]

Hi there, ive been trying to figure this out for a few days. I am wanting to make a daily check in via twitch redeem that triggers a prompt thanking the user and telling them how many times they collected it. Is there possibility to do that with a custom command? Im console streamer so I trying to use the program I somewhat understand.

[fierce prawn]

This is what it looks like on my end

[unkempt spear]

hello, im setting stream elements up to my follower goal, i can set 2k fine, but wont some how show my correct followers, i have 1965, but cant update it, anyone be able to help

[velvet pecan]

is it possible to set up kicks' alerts?

[grand latch]

anyone know why when i log in via the SE multi stream for tiktok it tells me i need to apply for live but i can use the studio and go live?

[wintry mauve]

im having the same problem

[grand latch]

I let you know if I get an answer

[dull laurel]

I would love to know why I havent gotten my tips from SE Pay, i have withdrew it almost 2 weeks ago and nothing. Submitted two tickets and nothing back.

[delicate crescent]

Hey Guys just to be clear can I use my twitch tip page for streaming on kick? I mean a while ago you cannot send a tip when stream was offline but I cant set up by myself se SE.PAY for kick

[hidden mortar]

Hi i have a problem since i've update my s.e i cant use my alert anymore

[limpid bluff]

Yes. But the alerts and payout will be tied to your Twitch account.

[delicate crescent]

thats ok for me thx

[limpid bluff]

@grand latch @wintry mauve TikTok separates users who can go live via TikTok studio and thoes who can with third party apps.

[hidden mortar]

Maybe someone can help for a stream element rollback ?

[grand latch]

So will I need to apply then? That the only way to bypass it?

[limpid bluff]

With TikTok? Yes.

[limpid bluff]

Rollback what?

[grand latch]

Sound cheers mate

[hidden mortar]

@limpid bluff I don't know what to do

[limpid bluff]

Why can't you use them?

[hidden mortar]

i don't know, it don't show up anymore, when someone follow i dont have the alert

[limpid bluff]

Do they work when you emulate them?

[hidden mortar]

nope

[limpid bluff]

Channel name? No links.

[hidden mortar]

Niimilith

[thin dagger]

@hidden mortar ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Trovo/X).

[limpid bluff]

I adjusted a couple backend things, alerts should start working again on your next stream but the missed events will stay missed.

[hidden mortar]

i will try omg thank you

uh..don't work

i will try to delete and redo later

[light yoke]

hey so i'm a pretty novice streamer and I didn't want to use streamlabs because of how recpurce depenent it is, I found SE online and wanted to give it a try but everytime i log in to yt and twitch it times out and i can't. Does anyone have a fix for this issue?

[limpid bluff]

You had someone subscribe or follow already?

[limpid bluff]

pinned post

[hidden mortar]

no but i've tried to emulate and it still dont work

[limpid bluff]

If it doesn't emulate on the website either, you'll need a ticket.

[thin dagger]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[light yoke]

thanks! I'll check it out

[hidden mortar]

oki thank you

[grand elbow]

Hey if anyone can help me, I cant login into stream elements through obs at all. I can login into stream elements site itself on google but not through obs whatsoever it just wont connect.

[brave pine]

hello, how are you? I have a problem. I downloaded Se Live for Obs and when I wanted to log in, it sent me to the browser, connected and it went black and from there it didn't happen. Do you know what the problem could be? I have Windows 11

[distant schooner]

This is regarding the media player. I have been trying to get it to work, most everything is set up properly. I'm not sure if it's just not working anymore in general, but I can't set up a backup playlist, the error "Field "youtube streamGeoLocation" is invalid" occurs. Not only that, but anytime I try to share the music to stream, it will keep muting the video, pausing it, then taking it off stream completely. I read a few things saying the media player just isn't working anymore, but I haven't looked into it all too much. Anyone have some advice?

[atomic haven]

is anybody else unable to login with the browser

just nonstop callback errors

nevermind it legit just decided to work cool

[flat token]

I'm getting this error while trying to log in to my twitch account on my browser from OBS"ERR_CONNECTION_RESET" is there any workaround?

[astral eagle]

hey guys. i recently started streaming on youtube and kick. i also stream on twitch and have been for a while. i added a bunch of custom chatbot commands for my YT and kick accounts but theyre not working. am i missing something?

[fierce prawn]

I’m trying to multi stream on all platforms all the platforms work except for kick it keeps disconnecting my stream and reconnecting it I looked up videos but I don’t want to touch my setting cause the last time I did I messed up everything is there an easy fix ?

[foggy ledge]

there was a update to my streamelements, it had a window that popped up and it was awesome it had a customizable layout and it showed all the things i wanted to see in its own windows seperate from obs, what was that and where can i enable it again, streamelements said i was logged out so i had to login and it went away, any help is appreciated

[neat moth]

Hi, I need to fix something as fast as possible.
I created my own panel using my own program, but there’s a problem with anything that’s outside of StreamElements Live and OBS. Normally everything works fine without StreamElements Live.

When I try to add a panel (chat) on the right side and then close OBS, after reopening OBS I have to start the panel manually. I want it to always start automatically together with OBS.

Unfortunately, StreamElements Live breaks this behavior. Is there any solution for this?
Reinstalling OBS does not help.

[shut meteor]

Hello. Trying to get the option set up to change my bot's name, but I do not have the option. Online posts say it should be there, and I've started a support ticket. If anyone has any other ways to fix it please let me know.

[empty sapphire]

How do I completely remove Stream Elements from my Twitch? Not happy that something associated with Athene has access to my Twitch account.

AtheneGPT.AI is owned by The Naughty Cult LTD. Which is owned by Athene. It is a cult that uses slave labour to pour out AI generated slop and crypto scams. And Stream Elements are now affiliated with them.

[static basin]

anyone know how to get my custom alert to be transparent?

[gusty kayak]

Is anyone else's SE.Pay dashboard not loading? I'm just getting a constant revolving circle.

[hoary steeple]

hi! i'm a content creator and i received an email from someone claiming to be SE sponsorships staff. i just wanna verify that its them before i give any personal info. is that something i should submit a support ticket for?

[old stump]

Its better safe then sorry

[hoary steeple]

okay, im fairly confident someone is impersonating @stark smelt in my emails (im so sorry to ping you) but just confirming, SE staff don't use gmail email addresses yeah?

[limpid bluff]

No, not for official communications. Who is the user impersonating?

[hoary steeple]

noam, who i pinged above

[limpid bluff]

That account is legitimate.

dm me a screenshot of the email and I cab forward it on

[meager ledge]

Hello, im trying to multistream with streamelements but for some reason it's giving me this error. I've tried logging out and in, restarting obs and everything.. Nothing seems to work. Help please 🙁

[whole epoch]

sorry i was just wondering how long is normal for donations to be on hold for S.E Pay?

[past badger]

Hello guys anyone had this issue my SEpay has currently 600+ plus in it and it won't load on any pc, browser, phone,laptop, private, cleared cachce honestly everything. I've received payouts always fine I can't even get on there but people can still send payments!

[past badger]

Omg this is been happening for a week have u fixed it? Let me know I've got 0 clue what's going on 😹

[timid niche]

How do I save changes to my Bot modules chat alerts - followers.

I have tried to update this but it keep reverting to original and I don't see a save option.

[limpid bluff]

Try enabling it before you edit it

You also may try logging out and back in, just in case something got stuck.

[timid niche]

Ive tried logging out and back in, Ive tried it both enabled and disabled,

al I want to do is correct it from saying followed on Twitter to twitch.

But I dont get an option to save / update.

I have even tried to remove the command and it just returns when I return

[limpid bluff]

Can you submit a ticket? I'll let someone know as well

[timid niche]

Ok how do I do that, the link take me to a page that simply send me in circles

[thin dagger]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[soft hollow]

Does anyone know how to remove/disable kick and youtube from multi streaming? they pop up when i click the streaming button but dont appear in the dock whatsoever, they're not in the outputs but in the broadcast settings

[quartz canyon]

Hi guys. I am trying to change the tipping currency but I get this error Field "loginType" is invalid. Any suggestions how to fix this?

[glass trellis]

!ticket access the customization parameter of their bot to associate a twitch story and therefore have the name they want, and if there was the same thing for a Discord bot. Thank you in advance

[runic lichen]

Heyo everyone. For some reason I get this error on the multi streaming-dock.
Everything else seems to work fine. I tried relogging into OBS and into SE, but nothing seems to work. Did/Does anyone have the same issue?
A week ago it was still working

EDIT: Turns out, deleting the obs browser cache fixed it

[shut heart]

Gonna take a look.

[granite saddle]

SE Pay is still stuck on infinite loading, but SE is still receiving donations

[snow gorge]

Hey I want to change my adress in SePay but it suddenly wants a Company Register Number which you dont have as a single person company in germany. Without that number I cannot change anything 🙁 can someone help ?

[obsidian fog]

Ist Steuerliche Identifikationsnummer

[hollow hazel]

Why does the support ticket take ages to answer?

[snow gorge]

schon probiert aht nicht funktioniert 🙁 der will die Handelsregisternummer und die hat man als EInzelgwerbe jja nicht

[obsidian fog]

You'll need to make a ticket in that case since it requires info only staff can handle.

[snow gorge]

yeah thought so but they never reply takes ages 😄

[idle valley]

hello, I was wondering does anyone know why ${user} doesnt work for youtube chat?

[obsidian fog]

I've asked someone internally about this as I have ideas why it "shouldn't" work but no idea if it was supposed to prior.

[idle valley]

do we have any alternatives??

multiple responses also does not work but thats less important to me

[obsidian fog]

Immediate answer is no as that leads to similar variables that also possibly won't work.

[idle valley]

I see, thank you so much

[obsidian fog]

touser "might" work but no idea how things are on YT side.

[idle valley]

I might need to use another source for youtube side then :/

Ill try that first tho!

[west beacon]

Got an email from someone claiming to be streamelements (Luna Knight) regarding BrandConnect opportunity - looking to find out if this is legit.

[obsidian fog]

Is the email from here?

[west beacon]

Yes

[tacit void]

Hey!
Is it possible to track, how many times they used one command in the stream somehow?

[viral widget]

Any known issue that the Chatbot Module for like follow announces dosnt work? we tried over a few streams now, dosnt seem to react

[shut heart]

Seems to be working unless its a different channel?

[viral widget]

oh different channel. my better half, just asking for her since she isnt here

sorry

[shut heart]

No problem, try loading the dashboard and see if there’s a banner at the top complaining about Authentication.

[viral widget]

can i also do that if i have full permissions?

[shut heart]

Only the owner unfortunately. 11/10 times it’s because we lost access to the account.

[viral widget]

i dont remember a popup at the top when we looked 2hrs ago.. but i let you know in a hour when she got time if u okay with that

[shut heart]

I released it 45 min ago so that’d explain it

[viral widget]

released what?

[shut heart]

The banner

[viral widget]

Oh.. yeah.. ill have a look in a hour and let you know

[shut heart]

But let me know if you see it. If not I’ll take a look

[past badger]

Do u know how to fix I have the issue

[granite saddle]

Unfortunately no, I have the same problem and I feel like the response to the ticket is going to take a long time

[gusty kayak]

Could someone please address this? I do my SE.Pay withdrawals at the first of every month and I can't because it's still giving me a revolving circle.

[shut heart]

Gonna dm you. Lets see whats happening.

[viral widget]

just reconnect or you need to do smth?

[shut heart]

Perfect. Just reconnect

Works as intended!

[static basin]

is there a way to share my overlay?
or change from what side it the text slides in on useing the Elements things

[viral widget]

okay i hope it works then xD have no option to test sadly except on next stream ig

[shut heart]

What's the channel name?

[viral widget]

want me to send it here or dm's?

[shut heart]

whatever works for you

[viral widget]

sent c:

[viral widget]

much luv for the help

[delicate citrus]

friends I can't delete some sources from my multistream. this makes my multichat to gather all source's chat
the "delete" option is not available for any of mine

[timid niche]

I cant seem to update or change mine, but its working for me. - Ive sent a support ticket because i cant seem to save it with corrected spelling

[timid niche]

I found SE live for multistream was so buggy its not funny, you cant even select a scheduled YouTube stream key without issues.

I have uninstalled and returned to aitum multistream, its a simple plug in

[runic lichen]

Lil' push

EDIT: Fixed

[dense lava]

hey everyone, new here ... in dire need of help. my streamlabs on my obs is not currently working ? can someone help me restart my whole obs/streamlabs system ?

[quasi geode]

Hi everyone, I can't seem to get the add new command feature to show up for me no matter how much I try to de-activate and re-active the bot, refresh, try in incognito, verified I was on the owner account, and etc

[shut heart]

seems fine?

[quasi geode]

I meant creating entirely new commands in the bot, but I waited an hour and refreshed and its there now so all good lol. Thank you though

[jolly grove]

Stream Elements has been not giving a streamer friend of mine tips for months, including a recent one for several hundred USD. Has anyone encountered this and know how to make them give up the money

[dense lava]

im new here and having trouble with my streamlabs/obs ... does anyone know how to restart my whole obs/streamlabs ?!

[limpid bluff]

That person will have to submit a ticket.

[limpid bluff]

StreamElements or StreamLabs?

[daring ingot]

is anyone else having trouble getting to SE pay to withdraw?

[fierce prawn]

I’m trying to multi stream on all platforms all the platforms work except for kick it keeps disconnecting my stream and reconnecting it I looked up videos but I don’t want to touch my setting cause the last time I did I messed up everything is there an easy fix ?

[gusty kayak]

We got it fixed now

[old stump]

ur first mistake was trying to connect to kick in all honesty mate with everything that company has going on its not the best idea to associate your brand with kick

[fierce prawn]

Why would you say that could you elaborate more? And honestly I haven’t seem to get it to work so I just left it honestly but now I don’t feel bad cause you said the company is going to shit

[old stump]

a dude died on live on their and they are being sued by france because of it

[fierce prawn]

Doooooooode thats fucked imma keep that guy in my prayers !!

Do you think they will recover from this ?

[hazy pond]

My normal Donation Alert is bugging, the Goal Widget goes up, but the Donation Alerts doesn’t come 🥲 nothing changed, and now it doesn’t work randomly. Any ideas how to fix it?

[raven pollen]

I need help, when i do multi-streaming, the stream goes perfectly om tiktok, twitch, youtube, but in kick starts 5s, ends, starts 5s, end... What i have to do?

[hasty sky]

not me seen the option with change name the bot

where write the ! ticket and the name personalized bot ??

[thin dagger]

You can choose a custom name for the streamelements bot by logging into the option on this page. https://streamelements.com/dashboard/bot/settings

If the option to login is not visible while logged into your Twitch account please make a ticket so staff can fix it for you (!ticket custom bot name).

Certain restrictions may apply.

[limpid bluff]

Here

[hasty sky]

but no appear this option to write !ticket and the name 🙁

[limpid bluff]

Just type it in here

[dull laurel]

has anyone actually gotten a response from support, i cannot withdraw my tips for 3 weeks now and ive submitted 2 tickets, i have 400$ almost in there that i cant touch

[dull laurel]

yes

I’ve noticed numerous reports from users stating that they have not received their withdrawals when searching this issue. Could you please clarify when this matter will be addressed? Withholding funds from users raises serious legal and compliance concerns, and I would appreciate transparency regarding the steps being taken to resolve it.

[jovial ocean]

wondering if I can get help here since nobody on the team has given me a response: does anyone know what to look for to resize images in the JSON editor for the element overlays? Do I have to add the line myself or is the line already there and I just have to change it??

[limpid bluff]

There should be a section that look something like this:

            "style": {
              "left": "",
              "top": "",
              "width": "",
              "maxWidth": "",
              "maxHeight": ""
            },

#dev-chat would have a better answer for you though.

[limpid bluff]

Support tickets are the only way to get answers for anything related to sponsorships or money.

[dull laurel]

Yeah ive submitted tickets. They never answered.

[limpid bluff]

Unfortunately nothing we can do here.

[spice tinsel]

currently having an issue with SE live, i multi stream to twitch and tiktok and everything was working perfectly no issues then i went to restart my computer after stopping stream. After restart i went to stream again i pressed live both twitch and tiktok where highlighted as they are active then pressed stream, then my tiktok chat opens up but nobody joins i check on my phone to see if i was live yet and it never went live i was live on twitch for a good 30 mins before trying to mess with it, ive uninstalled everything with files and reset everything and nothing. ive logged out and signed back in nothing

[signal mauve]

Hello

[spark latch]

I have a problem, If i add a new dock on OBS (Activity feed from StreamElements) it appears like this in OBS

I copied the activity feed URL then I pasted it in OBS then it appears ^^ somehow

[abstract venture]

Same here

[grim canyon]

Hi 👋

I am using the stream elements obs plugin to multistream and I am wondering is there away to stop my music coming on my vods at all I had it working before I installed the plugin

Thank you in advance.

[balmy hazel]

I'm having trouble with the multi-streaming plugin. I log into TikTok and everything seems fine; I don't get any errors or anything. But when I try to stream, it shows that it's live, but when I try to check, the stream doesn't appear. I tried this for 10 minutes in case there was a delay, but the stream still doesn't work. Tikfinity is supposed to detect when you're live, and it showed that you were live, but nothing actually appeared. If anyone has had this problem and found a solution, I would be very grateful for your help.

[abstract venture]

Mine has been doing the same tiktok is not live

[wintry void]

Im trying to open my my obs with streamelements and I need to log in using my twitch account, but I click the sign in with twtich option the page it pops open is empty and obs keep getting an error saying "having trouble logging in? try again". Anyone know how to fix this?

[jovial ocean]

I just assumed the channel for the widget was best since its, ya know, regarding the widget lmao
Also there's like multiple sections that look like that but only have left and top, and I have 2,000+ lines

I feel like it would be 1000 times easier if they just gave us the option to resize the image without having to go into the code

[limpid bluff]

You're not really resizing the image itself, you're just resizing the box the image is displayed in.

As far as I know, there is no image editor in SE.

[jovial ocean]

Which is silly imo but

Probably gonna switch back to the overlays as cool as the elements are if this is the only way to resize things, it's a bit of a pain to re-export and upload one thing numerous times to make sure it's not too big

[wary osprey]

plz help me get rid of all the youtubes so i can re-ad it correctly ive tried everything but it wont let me delete

[dense lava]

stream elements bro smh but i ended up just going back to restream in the mean time until i figure it out

[safe bough]

Does anyone know if it's possible to use the chat widget for a Members Only stream on YouTube?

[flat temple]

hello someone can help i cant connect my account on streamelements the site load and after just stay grey and dont connect

[fresh cedar]

don t work to select categories why ?

[scenic shoal]

im having this same issue and its also saying im connected to my tiktok account(i was able to stream to it yesterday) but when I try to go live its now saying im not connected but wont let me reconnect.

[fresh cedar]

hmm

and u solve something ?

[ripe wharf]

Still having the same issue too.

For TIktok

[stiff sun]

Anyone finding a solution to this? It’s happening to me as well

[narrow crow]

Hey everyone, quick question. I use streamelements for my alerts. They are showing up on stream but for some reason my last two prime subs it didnt alert me, and it didnt change the latest sub to the subscriber. Any ideas why?

[limpid bluff]

Channel name? No links.

[narrow crow]

xxcreeper1989

[limpid bluff]

I refreshed some backend things. Missed events will stay missed, but new events should show up. Can you logout and log back in tomake sure it's refreshed on your end?

[thin dagger]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Trovo/X).

[narrow crow]

sure, i will once i end my current stream. Thank you

[winter orchid]

Anybody else having problems streaming to tiktok on obs?

[limpid bluff]

TikTok in the US is having an outage.

[raw crypt]

Not possible. StreamElements needs to have access to your stream, and SE only has access to public streams.

[old stump]

I cant seem to get plug-ins to work with obs via se obs I've tried for like 6 hours each in the past 2 days trying to get it to work

[boreal bronze]

My progress and goals have stopped tracking on my SE current sponsorship, I've already submitted a support ticket last week no response yet, does anyone know if there's anything else I can do or any way to get ahold of support?

[old stump]

you could try pinging or emailing maybe?

altho they do have a rule against pinging from what i remember

[limpid bluff]

There is not. Tickets are the only way.

[granite hound]

Stream elelments keeps crashing my obs no matter what I do whenever I stream to tiktok and twitch at the end of stream it crashes. I have uninstaleld na dreinstalled mayn times it has been on going for about 2 weeks now. What is happening? Can some one help me get this to stop?

[hot latch]

Is it possible to use the Media Play without having the Twitch connection?

[obsidian fog]

No. It explcitly requires a connected acfount and the page/dock for it open.

[small tendon]

Is it possible to use URL params (query's) inside the SE Widgets?

e.G <overlay-url>?player-a'=joe&player-b=Doe&hello=world

I'm asking because my normal way of doing so does not work:
const urlParams = new URLSearchParams(window.location.search); urlParams.get('player-a') || "P1", urlParams.get('player-b') || "P2"

Thanks in advance!

[stoic tiger]

Is anyone else having trouble with timers for the chat bot in SE? I set one up and put it for every 5 minutes online to test and it never shows up in my chat

[random flax]

Anyone having any luck getting support tickets answered? Had one open 6 days with no response

[ruby sage]

is anyone else having an issue with the kappagen alert? when i go to choose custom emotes, it is showing old channel emotes that are not the current ones. this is causing my animated emotes to show up as stagnant images on stream

[delicate citrus]

can anyone help with that?

[limpid bluff]

https://streamelements.com/dashboard/account/channels

[limpid bluff]

#dev-chat

[delicate citrus]

love it! thank you

[small tendon]

Will do cheers mate 🫡

[limpid bluff]

To get there in the future, click your profile picture in the upper right corner of the dashboard.

[ripe wharf]

Has the outage issue with TikTok been resolved?

[limpid bluff]

🤷 You would have to check with TikTok; they had a major outage for a good portion of yesterday.

[toxic rose]

anyone know whay my kbps would be dropping so low

[quick ridge]

Hi I need to get someone on a voice chat right now!! I need help

[idle steppe]

Has anyone run into an issue where you load a webm video for an animated overlay and it squashes the texture down in the StreamElements overlay system but if you load it directly into OBS as a Media Source it works fine?
I had my artist update my overlay (which worked fine for the last couple years) but the updated one setup in the same way won't work in the online overlay.

[dusky creek]

Streamelements activity feed dock in OBS seems broken, it's just showing as blank for me

[timber vortex]

Hello! Is this where I update my namechange in twitch? I've parted the bot and rejoined the new name. Old was "crane_lostwright" New is "cleavedeanrp" Thanks for your help!

[idle steppe]

try logging yourself out of OBS, restarting it and logging back in. sometimes it just needs a refresh

[dusky creek]

That did it! Thank you!

[limpid bluff]

it should be automatic. logout of the website and se.live then log back in.

[cedar pebble]

Does anyone know why my SE.Live Multistream is so weird?

My base canvas resolution and scaled resolution is 1440p

When I set SE.Live to scale my YouTube output to 1080p it just puts out whatever this is

[solemn hatch]

i can't login to the Stream Elements on the OBS, im stuck while the stream elements trying to logging in on the browser, can anyone help ?

[raven sphinx]

hey so, sometimes the filter bot that stops certain words from being sent doen't work. is there any way i can force it to activate?

[cloud wraith]

Why do only some 7TV emotes show up in my chat meanwhile all the other ones are just showing up as text

is there any solution for this

i have tried making a copy of the chat overlay but didnt work and tried refreshing the obs source ect. triad a lot nothing works

[cloud wraith]

would it solve my issue to make a new overlay?

[deep wraith]

Im having issues using obs not sure why it has authorization from twitch

[limpid bluff]

Do you stream to Twitch?

[deep wraith]

Yes

[limpid bluff]

That would be why

[limpid bluff]

Read the pinned message.

[limpid bluff]

You cannot force it to activate. Is it ignoring messages from regulars/vips/mods or a specific user by chance?

[edgy fable]

hey do you have problems with timers?
i have one (follow reminder) and it works 50/50. but when i have capmaign timers (required to finish campaign) it ALWAYS work - 0 issues. im a small streamer so i have only 1 timer and even that no idea how make it work. do you have working solutions for that?

[deep wraith]

I've been streaming on it via twitch though

[limpid bluff]

OBS requests access to Twitch so it can stream. That's why it has authorization.

[limpid bluff]

Can you screenshot the timer settings for me?

[deep wraith]

And I’ve given it authorization already and yes I can after I’m done eating I can

[limpid bluff]

What issue are you having?

[edgy fable]

and today is working... 🫠 two days ago it started working after ~2h of stream