discord-server-feedback

[gentle elm]

Embed isn't markdown.

[wet granite]

To embed a link into a message like you did, it uses markdown. Markdown is a chat formatting. And the link to the support page on Discord is now embedded into the words "chat formatting".

[gentle elm]

We can agree to disagree.

More to the point, how are you supposed to get support on things like this of the mailbot isn't even part of the server?

[wet granite]

The other way links are embedded into Discord is that you can see a preview of the link directly on the platform. This doesn't use markdown as the embed method, but instead is native to Discord and is disabled in most channels.

We currently don't have a mail bot for this, as our moderation system runs through a separate process. We're currently working on a way to make it possible to have both, without overloading the mail bot system with appeals that should go through the EA process.

[gentle elm]

So should the message not then be changed? Or is that a default setting from Discord, because the information is misleading.

[wet granite]

We'll update it when we have the appropriate outline for it.

[gentle elm]

That is... Pointless?

Would it not be best on removing the message then?

Especially if it's assisting people who may need support?

[wet granite]

Automod is not the only moderation on this server. The main moderation happens through the #how-to-report-and-appeal system.

[gentle elm]

Yes, but there is members who have the power to remove timeouts manually

[wet granite]

No, only moderators can remove timeouts manually.

[gentle elm]

I included moderators in that list.

It was a general statement, which won't be fixed as you can't speak to mods, or any sort of support regarding appeals.

[primal chasm]

please give us active mods for the general chats, or volunteer mods with timeout perms, i know theres fear for scandals but every regularly used chat is yust so toxic.

[wet granite]

#how-to-report-and-appeal we have moderation active, as well as moderators that follow up on the reports sent via the process outlined in the linked channel.

[jade fjord]

Most unmoderated server on discord, it really gone downhill since EA took over

its like there are no mods

[primal chasm]

i get that but active moderation would yust be so much better

also if everything bad was actually reported the staff team would def be overworked

[jade fjord]

you have to understand that a small indie company like EA cant have many active discord moderators. They also had barely any time to prepare for the BF6 launch

[wet granite]

There is active moderation, just not 24/7. That's what the reporting system is for, so we can use resources on several servers at the same time.

[jade fjord]

the general chat is unhinged 24/7

[primal chasm]

well ty for atleast replying, but i feel like you should add some active community members to a volunteer mod team so that theres active moderation for longer periods of time

[wet granite]

Understood, thanks for the feedback.

[primal chasm]

it would help so much

[jade fjord]

you should have seen the server when it was run by the community the moderation was awesome

[wet granite]

Valuable feedback, thanks.

[jade fjord]

we both know that nothing will change

[primal chasm]

i don't want to be annoying or anything but it would really help if this was at least discussed with the community team

[primal chasm]

hopefully something happens

[round elbow]

Yeah, a stricter auto mod that goes berserk

[olive prawn]

I would like to be able to use reaction in the main battlefields 6 text channel, to react to others messages

And if you say, oh we removed that because it can be abused, well how about you learn or start to moderate the server that you stole from the community - small indie company with limited resources my ass

[round elbow]

Thats exactly the reason it was removed, 1 min time out caused people (who didnt even seem to be talking tbh) to just react spam every message

[tribal lotus]

lack of enforcement from scammer reporting that spam me constantly being just in this discord, i suggest a admin ticket system to get the bot/scammers banned

[round elbow]

If its DM spam they dont really touch that stuff, unfortunately .. just have to block them

[tribal lotus]

ok, since my first post in here last weekend or when ever it was ive gotten 32 dm/ friend requests 3 i dmed saying hi, where scammers but now i have set up my dmeds to be blocked and no one can send me a friend request ether since the discord ban exploit is still not fixed going on 3 years now

stay safe out there everyone

[fading mesa]

https://tenor.com/view/kevin-office-thank-thank-you-thanks-gif-25386923

[slim basin]

I want in BF6 is that in game events like sandstorms, tornados stuff like that and have C4’s in every class like BF 2042

[primal chasm]

this is for the discord server, not the game.

[ripe loom]

Second Screen MAP
Now adays people have a second screen, why isnt there a tool or settings mode to put the whole tactical map on your second screen.

[real carbon]

Read the message above your message

[harsh lava]

It would be nice if each update thread in #1335997362258186292 were pinned to the main post because with so many comments, we have to scroll to the top (for mobile, there's no "go to top" button). This way, we can more easily access the first pinned post.

[gentle elm]

When I open on mobile it automatically takes me to the top.

[harsh lava]

Not always, generally mobile app is very buggy. There will be times that threads wont show xD

[gentle elm]

Seems like it's an error on your side, it's fine for me.

[harsh lava]

Nah it's not really an error, it's a known issue with discord app for mobile. Anyway all I wanted is to suggest a small pin ^^

[plush swallow]

I'm respectfully asking for improved transparency and/or communication regarding moderation decisions in this server. I was muted for a week with no warning and no indication as to what I did wrong. I still don't know which message(s) got me a mute. I followed the Discord appeal process, but that just ended up with my case sitting in the EA support queue with no response for a week straight despite me requesting a followup multiple times. I get that BF6 just came out and support is probably drowning in tickets right now - but surely there are improvements to be made to this whole process. Ideally one that doesn't require submitting a support case through an external ticketing system for an unrelated platform. Even if users were just auto-DM'd the reason for action taken against them, that'd be massively helpful.

[wet granite]

Hey! Thanks for the feedback. The system is not unrelated. The EA moderation team uses that system to apply account strikes on here. Depending on the traffic, it does indeed take some time for tickets to be resolved. You should receive a bot DM with the information about your strike. Make sure you have DMs turned on for the server. Otherwise, you should receive the information when your ticket is replied to, if you requested it.

[wet granite]

In your case I also have to say that it's pretty straightforward. The language you used is unacceptable, as you referred to several races in derogatory terms to make a "funny" statement about wars.

[plush swallow]

Can you post those messages here? I still have no idea what you're talking about

[wet granite]

I will definitely not repeat a message that got you rightfully suspended.

[plush swallow]

Well now that seems suspicious. Given that I'm a devout anti-racist, that doesn't seem remotely like something I'd post. You can feel free to DM these messages to me. If I don't know why I was muted, and you're unable to tell me why I was muted, then where's the line? In that case it sounds like EA support can just mute people for any reason they make up?

[wet granite]

If you don't know what's appropriate and what isn't, I suggest you check out the #rules before posting. As I said, you can feel free to get your appeal looked at via the appropriate channels. Your case is just so clear-cut that I wanted to point it out.

[plush swallow]

As outlined on my message, your advised support channels don't work. My ticket is still sitting open a week later with no response - there's not much point in it now is there? Why direct users to an external support channel if your support team evidently doesn't use it in any timely matter where it'd make sense to? Discord has had native moderation tools and plugins for exactly this reason for a long time - it sounds like you're just re-inventing an objectively worse version of the wheel, except it's just a square and doesn't even work as wheel.

[wet granite]

👍

[plush swallow]

Great community management lmfao

Also - if your moderation process requires users to open their inbox to spam from the half-million random users in this server, it's objectively a stupid process. Let me know if y'all need any protips, I'm getting the impression you're new to Discord or customer support in general. No shame in that.

[raven arrow]

Hello, hope y’all are doing well. I noticed ppl saying a lot of the same type of compliant or similar general comments. Would it be possible to make a bot that deletes the message, DMs them directly on where to find the info such as FAQs or pinned items in the channel? I know other discords have something similar to help clear clutter that seems to be filling up the page.

Other two minor suggestions would be to make an lfg-channel for hardcore players. The second is a hardcore general chat or sub-chat for bf6 to find portal servers, discuss ideas or bring up issues with the hardcore community promoted playlist (HC breakthrough and HC rush still have HUDs, no increased damage, etc) to help get it fixed quicker.

Thank you again for you time!

[tribal lotus]

apologies for the ping, just want to inform you tho ive never been in trouble having DMs unblocked on a popular large discord is risky for users with the discord chat exploit thats still active going on 3 years now, hence why i tend not to talk in normal chat nor have my dms open, ive been spammed 32 times already and i just rejoined this server friday, all the 32 dms where bots or ban exploiters or scammers, in my opinion there has to be a better way to go about this. thank you for your time.

[wet granite]

You can just use the appeal form for strikes and receive the same information. You don't need to have DMs open. It just gives you instant information when you're struck.

[tribal lotus]

ah ok good

thank you for clarifying

[vague breach]

[spring thorn]

[fading mesa]

https://tenor.com/view/pepperidge-pepperidge-farm-remembers-remember-gif-15527169458174144495

[round elbow]

Old mod abuse was more fun , now its a bit worrying hearing about how many people have indefinitely opened appeal tickets that just get lost in the void.

[raven arrow]

i can only imagine with seeing the same daily comments by different ppl or same ppl with the same comments, neither without responding to anyone, just posting to the void lmao

[stray karma]

Anybody that’s on battlefield labs and have access to giving feed back to the devs please tell them add warning ⚠️ to our maps when we spotted by enemy and we on their mini map like old bf did it a yellow outline outside the map telling me everyone on the enemy team sees me

Because now it’s terrible when I die and have no idea if I was on their mini map or not

I be like did I die to a hacker or did this person have me on mini map

Come on now yall had this feature already y removed it nobody likes dying randomly and not knowing what he did wrong

[fading mesa]

Someone drew a diagram about me on how I was a bad mod. 🤣

[round elbow]

Im screenshotting this and adding it to the list of rule breaking thats going on in here wheres mtc

[polar tinsel]

discord feedback: able to do message mod team or have a ticket system when requesting a community mod for professional opinion on reporting users , and false flagged by EA bot for strict censorship. pt2: requesting a discord staff manager to dm user for private consultation on issues regarding the community.

[storm ridge]

Good old diagrams 🫠

[unkempt marsh]

My feedback is that the new skins don’t feel grounded and look kind of childish

[gentle elm]

I second this, I got timed out for "embedding" a youtube link via markdown, and got flagged for spam, it told me to message a non existant service to get an appeal, and they won't change the message from giving false information, because they don't have a system in place yet.

[olive prawn]

Ive never heard a good thing about EA support, and you can clearly tell the desire here is to do practically nothing as well, they just want the numbers that came with the server, I dont think they care about this place other than a free advertisement tool

[grizzled dawn]

the updates aren't present in Channels & Roles it seems.

[hearty owl]

bot in #roles is broken

in "dyno is thinking" loop

[wet granite]

I've added the roles into the onboarding, you can select them from id:customize too. Bot might be overloaded with requests right now.

[hearty owl]

the icon/picture of "game news" is still bf2042 btw

[wet granite]

Hmm, maybe it didn't save. I'll re-push it.

[grave field]

Feedback

ONE announcement. I woke up to multiple pings this morning.

It's one thing to ping/announce when there is emerging information, like known issues on launch. But pinging for new role channels, pinging for release, pinging for known issues, pinging again for some other thing...

Also, pings in ONE channel, not several, so that if I've muted pings from THAT channel, I don't need to then mute the entire server because of even more pings.

[wet granite]

We've just updated our roles. You can opt-out on notifications this way.

[grave field]

I don't want to opt out is my point.

One announcie. 🙂

[wet granite]

We are publishing these to inform players. When the news are ready, we post them. If you don't want to be pinged, you can unselect the roles and won't be pinged. You can then catch up when you return to Discord by checking the channels manually.

[visual aurora]

I have a bug to report. The redsec update broke the multiplayer mode. Is there a place I can submit a report?

[wet granite]

This channel is for the Discord server feedback. Bugs can be reported on the EA forums. #info message