[Fixed] ARC 1 Pack not working

[unreal hound]

And now it is working again, for how long we will see!

[naive warren]

Last night I deleted and reinstalled the game but haven’t turned it on so… the thing is, the issue isn’t us or playstation, it’s definitely Kingsisle and I don’t understand the big issue. They’ve done so many other program scripts yet this one is the most difficult.

Didn’t Joel mention that they were gonna patch another script yesterday?

[spare fable]

In my opinion, it looks like Arc 1 only works properly with Cyclops Lane and Firecat Alley

It asks for payment for the others

I completed Krokotopia, and it only didn’t charge me for the Oasis

[potent nacelle]

Wish I checked here before throwing away 20$😭

[coarse bloom]

Cyclops lane and Firecat alley were free to begin with and the Oasis too

[spare fable]

So that means arc 1 doesn’t work at all

[coarse bloom]

yes

I bought it when i finished wizzard city

[coarse bloom]

me too😢

[gloomy acorn]

Chill

[naive warren]

i’m being fr lol

[naive warren]

This is what I was saying earlier when I meant communicating w the audience lol others and myself have had this issue for over a week 🤠

[potent nacelle]

Yeah it’d have been nice to know, hopefully they’ll do something to fix it maybe throw some crowns out for the inconvenience for those who went and got the monthly in game

[naive warren]

they gave us 2 weeks membership as a grace, emailed us it applied to our accounts, and even that doesn’t work LOL

also i bought 2 out 3 areas that are quoted to be included with arc 1, so im expecting my money back for either the crowns or arc 1

[unreal hound]

You’re still not safe even when you get the membership, it gets revoked periodically and you have to mess with your account and console to get it working again.

[terse thunder]

What’s going on

[unreal hound]

You got a lot to read if you’re new here

[terse thunder]

Yeah I been here for a minute I’m just checking if anything change or am I waiting another year

[grim crane]

That's why I bought the 1 month one

[unreal hound]

I have now been caught in the nether realm

[unreal hound]

Back in then glitched out another way, lets go!!!!

107th times the charm I’m trying again!

[naive warren]

the dedication is real

i’m honestly thinking to just buy my membership at this point the $20 is just either an L for me or I just gotta wait till later to see it active on my account

[unreal hound]

I would like to report I have been successfully playing for about an hour or two now. The biggest problem comes from switching zones

[naive warren]

it just sucks that i have a membership applied and yet i haven’t been able to use it at all

[gloomy acorn]

Many people pointed out to you a couple days ago this is not true arc 1 pass says nothing about side areas in wizard city you pulled a picture from the free arc 1 pass that was a pc promo 🤷🏻‍♂️

[gloomy acorn]

That’s not what it says in the store

[fathom oak]

If you're talking about the information from the playstation store about the arc 1 pass, that information was said to not be updated properly. I don't think they've had the time to update it yet, but that screenshot from Joel should be accurate.

[naive warren]

Joel is the project manager of the console migration from the Kingsisle group. He’s been on this project for 3 years and 15 years with the company. He confirmed these are the content included in the Arc 1 Bundle.

And yes, he says he’s going to talk with Sony to update the description.

I had mentioned the same thing, these things SHOULD be told while purchasing the item, which was my argumentative of communicating with the audience, but he’s working on these things now.
Thing about Sony, is it takes up to 14 days to process updates, unless you’re a larger game like Fortnite or Call of Duty, Spider-man, Marvel Rivals, etc. Those game updates get expedited.

The patched update for this was sent out on Oct 14, so by Oct 28 latest, or maybe beginning of November, my expectations are zero issues with the Arc 1 bundle.

[vestal coral]

can't ping 4 ppl per msg, automod no likey that @naive warren

try pinging like 2 per msg or sumn

[naive warren]

UPDATE: My membership is applied!!!

[unique epoch]

^^how does one get the membership applied?

[gloomy cave]

I still can't access my arc 1 pass, I purchased it almost a week ago. Tried many of the methods posted on here and I created a ticket. This was the response I received

[unreal hound]

Unless I’m stupid and can’t solve a child’s puzzle now a dungeon is glitched out for me. This whole game is full of bugs still

[wise mica]

But does it actually work? Membership was given to me but doesnt work at all which is a huge bummer.

[naive warren]

it’s been working pretty good so far

i haven’t had any glitches so far either, had the area one but i switched realms and now it’s ok

[wise mica]

like access to Crab Alley? or Pet XP being doubled?

[naive warren]

i honestly finished and bought crab alley myself w crowns but i’ll check out the double pet xp

i saw my backpack space from 80 to 150, that was main takeaway that my membership is applied

as for arc 1… we will see when in 2 weeks i guess

[wise mica]

I guess they haven't "given" me the membership then cause yeah I got no benefits whatsoever, the only thing I see is when I'm training a pet but no benefits 😢😭 oh well at least my Arc 1 works kinda

[gloomy cave]

I just paid the membership and its fixed my issue for now but arc 1 should be fixed asap

[wise mica]

I want to but if its showing have a membership already but not giving me benefits, I dont want to waste money on it if it doesnt work sadly 😔

[round wadi]

Make another character, skip the tutorial, then swap to your original character. It worked for me so try that.

[wise mica]

made a new character got glitched in golem court and cant do anything 🙃😅

[round wadi]

That’s wild

[wise mica]

yeah I guess I have to wait until they try to give me another membership which idk how long thats gonna take.

[naive warren]

just to update yall it still works for me

but the area is closes comes up here and there

[visual kestrel]

My membership started working also, I did nothing special. Just opened the game, logged into my wizard and went through the pyramid.

[naive skiff]

I got crab alley with mine

[naive warren]

perf it looks like they ran the script maybe

[visual kestrel]

Yuh I’m happy, hope other get in

[visual kestrel]

But the membership stops working sometimes until I quit and re-login

[silk beacon]

Can anyone tell me why even though I have full access to Grizzleheim through crowns I can't access frostholm and says I gotta buy it?

[visual kestrel]

Maybe an extra premium zone, but idk the answer for sure

[silk beacon]

@visual kestrel yeah sounds about right to me, but if that's the case then that's just awful, if I pay full price I want my full access. Not to mention when I search it up it says I'm suppose to have it so idk.

[visual kestrel]

Yea if u did ur research and it said ur suppose to have it, it might be a bug or if its not included that would be dumb

[unreal hound]

No matter what I do I can’t access crab alley on this free membership, come with me as we explore all the glitches!
On a serious note people are welcome to ping me, I’ve been keeping up to date and reading this channel since last weekend. I just ask that you think through your questions first.

[naive warren]

now that i have membership i cant leave my character selection :)

[fathom oak]

Well, wish me luck. I'm going to try and reinstall again and see if that works

[silk beacon]

I'm wondering about a lot of things, like how strange it is that online certain areas are stated to be "free" but aren't on console. Not to mention all the bugs dealing with subscriptions. Which port version did we get on console?

[fathom oak]

Whatever version it is, it's really messed up lol. Honestly though, I'm not really sure. It definitely seems odd, though

[silk beacon]

I think it's an old port, from what I have found PC port has stuff we don't.

[unreal hound]

I get that all the time after I have to relog because it won’t let me switch areas. You have to reset the game and even reset your console a couple times and then make a new character and go through tutorial after

Just bought this zone because my membership doesn’t work with all areas, how great is that?!

And to top it off I have to relog when I buy a new zone

[naive warren]

wait ur buying the zones? are you going to ask compensation afterwards??

[unreal hound]

Eh I’m buying limited zones, I want my 750 back for colossus but other than that I’ve made a conscious choice just to keep these into the future

[fathom oak]

Oh, you might be right on that now that you mention it. I'm not exactly sure how old, though.

[naive warren]

hmm yeah i can see where ur coming from… i should’ve done that tbh while i was inactive for grizzleheim

that’s smart actually

[fathom oak]

It's either that, or they intentionally had to leave some stuff out

[unreal hound]

Grizzleheim is expensive, content you get versus crowns spent really isn’t there but I love the scenery

[silk beacon]

@unreal hound yo I got that say problem with Frostholm, it should be accessible due to it being behind grizzleheim (paywall), but it's not?!?

Same*

[unreal hound]

I looked it up and it says online that it should be included but it isn’t, I highly recommend if you decide to buy it take a picture like I did to document crowns spent

[silk beacon]

@unreal hound yeah, definitely will do that. I can't progress Grizzleheim anymore due to this "bug". Therefore can't get to wintertusk.

[unreal hound]

Anyone on PlayStation that wants to add each other and play? Looking for some people that are just as passionate as I

[fluid forum]

Is there any info about what's going on? I don't know how to read the top of the chat without scrolling lol

[unreal hound]

What state are you in? Still waiting for membership?

[fluid forum]

I bought the arc 1 access bundle but can't access the content

[fathom oak]

Well, looks like I'm still stuck.. yay. I'm hoping that I'll at least get the 2 week membership in the meantime, but so far I'm stuck on Krokotopia until they fix it 😐

[unreal hound]

Last I saw update wise is there isn’t an eta for the next fix. That’s the official take. Joel will be in this chat Monday morning with a proper update.

[fluid forum]

Alrighty thanks

[fluid forum]

And I'd be down to play but I can't get too far lol

[prime mesa]

how long has it been since you brought the pass? i just brought mine and same thing, it wont work 🫩

[fathom oak]

I got mine on October 14th and I've still got nothing. It seems like the numbers just keep going up. Hopefully Joel will be able to help somehow when he gets back. I'm just hoping for any solution at this point 🥲

[fluid forum]

That sucks to hear man

[unreal hound]

Here’s to a Monday or Tuesday fix then! If you bought the pass nearer to the beginning of last week you will be in more priority to get the membership. Ask Joel nicely on Monday and he might slip you to the front of the line, just don’t be too forward about it

[fluid forum]

Okay 👍

[fluid forum]

Have you tried it again? I bought mine a few hours ago and it's now just starting to work.

[naive warren]

It’s def coming in waves

i’m only able to play bc of the membership applied

[fluid forum]

Did you buy the bundle too?

[naive warren]

yes

like day 2 the came out on console…. and still nothing… they compensated for me by adding two weeks membership, and i tried yesterday, nothing… so i deleted the game LOL and reinstalled it before i went to sleep, now im able to access it

[fluid forum]

Awesome. Well if you ever want to team up, just hit me up

[naive warren]

for sure :)

[pastel cosmos]

I just purchased the arc 1 membership but can’t access krok. Keep getting pay wall pop up

[naive warren]

Yeah it’s an ongoing issue

man I thought it would’ve at least fixed it for those who buy it later…

[pastel cosmos]

That’s buns. Just gonna do side quest until it’s fixes

[naive warren]

unfortunately

another alternative is buying crowns and going thru grizzleheim but

at that point get membership etc etc, bc i bought areas like crab alley and sunken city… but they were included with arc 1, so idk if ill get refunded for that or

[fathom oak]

I just tried it again, but I've got nothing. This is starting to get really frustrating :/

Um.. I just looked at this and I know for a fact that I bought it because there was a receipt and everything. Is this part of it bugging out, or is this something new going on?

Nevermind, it looks like it is still payed for on my account, I just had to look a bit more. Also, I guess I got my days mixed up.. I actually got it on the 11th and not the 14th based on the receipt

[chrome drift]

does anyone have a fix or did we all get stiffed $20

[surreal tusk]

No fix yet

[surreal tusk]

Haven’t they clarified that the arc 1 pass doesn’t include crab alley/sunken city? I think it’s just a glitch that some ppl with the arc 1 pass can access those areas

[surreal tusk]

Nvm, apparently they just changed it to include colossus and sunken city 🙄

[remote marsh]

It was not just changed, #❔▹console-faq has the complete list of all zones not included

[lavish quarry]

Uhh I am unable to get into Krokosphinx with the membership but that’s not one of the excluded ones, at least from what I see on the list in FAQ, how long until the membership actually is member-shipping

[pastel cosmos]

Same for me and I purchased it yesterday. Going to check if it works today

[lavish quarry]

I got it a few days ago maybe two or three by now. I ended up just using some crowns to get into the library to get started on the world but before I did that it was closed too. Same for the main temple on this world.

I figured it’d be fixed given the amount of people saying sum

[pastel cosmos]

So I just checked. And it’s now working for me.

[hidden cairn]

I got it like a day or few hours before the bug. Im able to enter the places in arc 1. My friend bought it few hours after me but cant enter anything.

Plus he doesn't have any quests in wizard city. He's only level 13 and has no quests i think thats another bug

[lavish quarry]

Mines still cooked. Good yours is working now though!

[unreal hound]

I’m going for it guys, hopefully this doesn’t take all my crowns 😅

F means free, eureka!

[unreal hound]

Woohooo I love starting my playing session with shutting off my console twenty times

[verbal canyon]

Your game keeps crashing aswell?

[chrome flint]

Just bought the pass and it's not working I'll wait the 2 hours I guess 🫠

[silk beacon]

Too many issues, crashing every 10 minutes is actually crazy. Compensation is an understatement at this point.

[chrome flint]

Oh it worked just restarted the console lol

[unreal hound]

I’ve restarted my console ten times, restarted the game over ten, created at least ten new characters and it still won’t reinstate the license for the 2 week membership

I’ve found so many glitches I could report and help the game but it’s not worth my effort, they won’t pay me nor compensate past a glitchy two week membership I don’t know what to do at this point

[solid pulsar]

i had the same problem i sent it to support they game me 2 months of free membership

took like 2 days but aye they fixed it

[pastel cosmos]

What system are you playing on?

[naive warren]

2 months??

[naive warren]

most likely playstation, i think this whole server or this chat is playstation

[lavish quarry]

PlayStation

[remote mica]

I bought the arc 1 pass 2 days ago and still not working for me I'll hop on in a little bit to see if it finally works for me 🙁

[solid pulsar]

yea just go ahead and send a email to kingisle they should help you out with something

[grizzled scaffold]

I am having the same issue on the Xbox version as well, I am restarting my console to see if that fixes the problem

[mystic oracle]

This bug is on xbox as well 😬🙋🏻‍♂️

[naive warren]

o nvm Walman is here

[grizzled scaffold]

$27 for a pass that doesn’t work 😭

[naive warren]

it’s an ongoing issue currently, we all have issues accessing it

$27??? isn’t it $20? 😭😭

[grizzled scaffold]

Not when you’re in Canada 😭

It says I don’t have to upgrade anymore so the game knows I bought it but doesn’t let me access

[mystic oracle]

Have you already sent an email to support 👀

[wispy nova]

Love that they’re not giving anyone our $20 back ☺️

[grizzled scaffold]

Not yet 👀 did it work for you

[mystic oracle]

Not yet, but I've heard that's our best option for now 😬🥲

[grizzled scaffold]

😭 I’ll try that then

I just emailed them so now we wait

[remote mica]

I already e.ailed them 2 days ago when it happened and juat got a email this morning back from them they said its s bug and they are aware of the situation and are working on way to fix it and dont have a estimated time on when it will be fixed

[grizzled scaffold]

🫠

dang so I get to grind side quests I guess

[pastel cosmos]

Really 💀💀 where the Xbox people at

[pastel cosmos]

Seems PlayStation is having more issues

[pastel cosmos]

That’s buns

[grizzled scaffold]

Tell me about it 🫠

[remote mica]

I already finished al my side quests I cant even do the callous boulevard ones bc I dont have access to that area it says

Im about to start a death wizard and juat play for fun at this point. Ill try making a new wizard again first to see if I get the membership even tho I made 50 wizards already since then to see if it works.

[grizzled scaffold]

It won’t even let me leave Krok at this point 😭

[remote mica]

I keep getting errors when I leave certain areas also I keep going in the door and getting a message that says the area is closed try again later..... and its areas I have access too

Omg it finally let me in the pyramid

Yeyyyyyyy I think mines fixed 😍❤️

[grizzled scaffold]

😭

[remote mica]

What's wrong is ur pyramid not working

[grizzled scaffold]

Mhm 😂

[remote mica]

When did u buy the pass?

[grizzled scaffold]

I mean today so like it’s not a huge deal if it’s a problem in a few days then I’ll be concerned

[pastel cosmos]

When I bought arc1 pass it took a couple of hours to activate

[remote mica]

It took 2 days for mine to work

Im excited 😍❤️ I hope you guys get to play soon ❤️

[grizzled scaffold]

Me too

[remote mica]

I was trying to go to wizard city to see if i can go to colossus now too but I been stuck on this messages for over 5 minutes

Im not able to open my book or teleport at all to fix it its not fully frozen bc my magic potions have the effect going still

[mystic oracle]

They fixed it

Or at least mine is fixed as of now 👀

[waxen lark]

anyone have a fix for this? mine isn't working

[mystic oracle]

They're definitely working on it, send an email to support it should get fixed asap

[waxen lark]

I did they said "KingsIsle's developers are absolutely aware of the issue with the Arc 1 pass and are currently working on developing a fix for these issues, but we don't have an ETA to provide at this time."

🤷‍♂️

[naive warren]

i have no idea LOL

@unreal hound looks like it’s not giving me any issues rn as my membership is still applied

[unreal hound]

I’ve been fighting it for a legitimate hour now, the membership just won’t reinstate

Nevermind I just died a little on the inside, I’ve been taking a photo whenever the problem starts and I’ve been fighting it for 2 hours and ten minutes now. Just staying on the server is a struggle but when I change areas and my membership disappears is crazy to me

Here I am putting in all this effort to make the game work and support gives another guy 2 months free membership? They only dismiss me and never respond to any actual things I say in my emails.

[naive warren]

no i def get that j think you’ve been having the most hard time w this

not that i’m saying anyone else isn’t, we all are. this is just so weird that they’re just not giving everyone benefits and being nitpicky about it

[verbal canyon]

@unreal houndsame boat

i bought arc 1 pass on Oct 13, before the deadline of noon on Oct 14 and recieved no compensation. Pass also still doesnt work for me so i havent been able to progress

[late root]

I bought the arc pass on the 12th. Seen nothing. But game wiggin out

[grizzled scaffold]

It works for me now !?!

[naive warren]

woot woot !

at least it’s processing for some that’s not a bad sign…. only problem i’m having rn is the area is too full, it’s so bad…

[unreal hound]

After all this time it’s finally started working again for me

Fingers crossed it stays this way for a least a little bit

Got booted off switching areas, let’s see if I kept the membership

And membership is gone as fast as it came back 🙁

[pastel cosmos]

Servers are going down in 15 minutes for maintenance

[verbal canyon]

just saw that lol thats a good sign

[unreal hound]

Over here on my knees praying something gets fixed

[meager ocean]

Wym?

[unreal hound]

My membership keeps getting disabled then I have to wait hours/ create 20 characters, reset game and console 20 times each to get the membership to reinstate

[surreal tusk]

Yes, the information in the FAQ was changed. It originally said that colossus and sunken city were not included:

[remote marsh]

I’m aware, I specifically meant it wasn’t “just” changed. I believe we cleared up all confusion within 24 hours

[surreal tusk]

…okay? It was still changed after the fact, and after I purchased those areas due to a combination of incorrect information and my arc 1 pass not working

[pastel cosmos]

Servers are Down 🙏

[plush jewel]

When I get my arc 1 I just purschad because its better Then membership but it dont work

[naive warren]

I agree me too, I am waiting for my refund… either for Arc 1 or 1500 crowns..

[plush jewel]

I think kingsil have scamed as with the 20$ arc 1 pass

[naive warren]

for some of us, it worked, we’re just the unfortunate group

i thought about it tho, like it would’ve been better to get membership instead of arc 1

i’m not going to likely go back to those areas unless i rly rly need to otherwise id be farming zones like waterworks, or darkmoor, or aquila, those are all wizard city

[plush jewel]

Yh because that I just Buy the arc 1 pass because you just gone quest in the areas Not worth Of buying them or a membership When you actually in dragonspyr then you Can purchause a membership then its ok for me

[gloomy acorn]

Known bug? Play it forward quest not working can’t access the group thing

[fathom oak]

Is the game still under maintenance? I got to character selection, but I can't load in

Seriously? Now the servers are even worse for me after maintenance.. i keep getting the "this area is closed off, try again later" message. How does something like this happen everytime?

[unreal hound]

Still no membership access on my two week free membership 🙁

[regal garden]

Yeah and there is definiteley less load then before

[cosmic nimbus]

I’ve reset my game a bunch of times, deleted it, including it’s saved data… & re-downloaded it twice now, even made a 2nd character… it’s been 2-3 days… I still can’t access Grizzlehiem or Crab Ally with my purchased Arc 1 Pass… does anyone know when this will be fixed? Btw I play on PS5…

[verbal canyon]

Those areas arent apart of Arc 1 pass

[cosmic nimbus]

I assumed all premium areas were included in the Arc 1 upgrade… when u go in places like crab ally or grizzlehiem… it says you can either purchase crowns or upgrade. So that’s what I did… I upgraded (bought Arc 1) and it still won’t let me in?! I’m so confused…

[cosmic nimbus]

Then why does it give you two options when I try to enter those areas? It says buy crowns or upgrade? I thought buying the Arc 1 means I upgraded?!? What does upgrade mean then? I don’t see any option to buy a subscription or membership in my ps5 crown shop?!

[plain island]

membership is a potion in crown shop

[cosmic nimbus]

Oh ok… What is the difference between Arc 1 and membership? Will the membership get me into all areas?!? Even premium?

[worthy sleet]

Yes membership is for the entirety of the game for as long as you have it but it is only tied to the one wizard you applied it to

[plain island]

Arc 1 gives you permanent access to all these areas (not side worlds). Pic from console-faq

[naive warren]

i rly want my money back for the zones i bought

[gloomy acorn]

Then refund it at your bank

[cosmic nimbus]

Do you know if the potion you mentioned for the membership is the one listed as… “prepaid time” there is one for 1 month, 6 months, & 12 months?

[gloomy acorn]

Anyone else having the group issue?

[verbal canyon]

Its that

Id wait before buying since people have also had issues with membership

[naive warren]

with crowns… my bank can’t give me downs now can they?

[gloomy acorn]

They can give you the money you spent on the crowns

[naive warren]

just you

yes they’ll give me my $3.50

[gloomy acorn]

So you don’t want a refund

“I want a refund” Okay go to the bank get a refund. “No” makes sense 😂😂😂

[naive warren]

bro u got a problem? lol let me get my crowns thst i rightfully deserve, as well as others

let me math it out for you..

$5 = 2500 crowns
i spent 2300 on the zones in wizard city, each 750 crowns
if i already paid $20 for the 2 out of 3 zones i paid extra for, don’t i rightfully deserve my crowns back?

either that, or i need my arc 1 refunded. no reason to pay for two zones twice.

[steep lodge]

Does Grizzleheim come with the arc bundle?

[meager ocean]

Sadly no.

[tough vessel]

That don’t even make sense

[echo bone]

Any new updates

[timber dagger]

I was just coming to see if they had any updates on the arc 1 pass cause mine is broken still

As you can see I own it too . It just doesn’t work

[silk beacon]

So Grizzleheim is a side area right? Cause if so I own it and I can fully traverse around it until I get to this door telling me I need to purchase Frostholm to play it.

Side area inside of another side area? This gotta be a joke or it's bugged or something, cause I already spent crowns purchasing Grizzleheim but now I can't progress it even though I own it?!?

[surreal tusk]

You can’t just buy the entirety of Grizzleheim in one go, you have to purchase each area separately (And no, it isn’t included in the arc 1 pass). If you bought Vigrid Roughland, however, then you should have Frostholm unlocked as well. If it’s giving you issues with accessing Frostholm despite purchasing Vigrid Roughland, I suggest you make a separate bug report instead of adding to this one because it’s technically a separate issue (although I’m sure whatever’s causing the issue for the arc 1 pass is related)

[silk beacon]

@surreal tusk that's wicked to know😭 😭 😭 . Literally would be better off just getting subscription.

[potent geyser]

Went away for the weekend and came back hoping I would have gotten my two week membership since I bought Arc 1 and it didn’t work and still nothing… 😮‍💨

For those of you guys that bought the me membership, is it just the prepaid time through the crown shop or did you have to add your wizard to your regular W101 account and buy the monthly plan through the site? Sorry if this is a dumb question, I may just pay the monthly fee and request a refund for the Arc 1 pass.

[sage flare]

I was busy with work the whole weekend is the pass working yet?

[surreal tusk]

Prepaid only

[chilly horizon]

So with the pass, (I had the same issue) for some reason it works like this. Step 1 -Log in to your account. Step 2 -

hit quit in your spell book

Step 3 (and should be final step) log back in without restarting your game. It should have a text pop up

[echo bone]

Hey did anyone else get the two week membership and it doesn’t work

[potent geyser]

Got an email asking me to send my support ID and player name so hopefully that means they’re doing something. I received an email from them previously like everyone else where it said they knew about the issue and working on it but had no ETA.

[echo bone]

I got a email saying I got a two week membership due to arc one and I still can’t access anything

[potent geyser]

Ugh, I really hope it gets fixed soon.

[pastel cosmos]

When I bought the arc 1 pass it took a couple of hours to activate

[echo bone]

I bought it the 14th and I just got the membership that they give out and it’s still not letting me progress past krok

[pastel cosmos]

Geez! That’s so long

[echo bone]

Yep

[potent geyser]

I just heard back from them and they said they applied the two week membership and it worked!

[naive warren]

Yeah it’s not the same solution w everyone

Arc 1 — some can access, some can’t… even after troubleshooting

Membership — until you get an email, you won’t have access and even some cases it doesn’t work without logging out or restarting your ps or even deleting and reinstalling the game.

For those who got it running, yay !! i’m happy for those

For those who still have issues, hang in there i’m sure it’ll be up soon..

The only other issue, is what i’m dealing with now.. and many others,… is the area is too full or not available pop up, it slows down questing by a lot, and Joel mentioned that’ll take 6-8 weeks to fix.

[silk beacon]

@naive warren 6-8 weeks?!?! The game should've just been delayed, that's actually insane.

[naive warren]

Yeah Joel lightly mentioned it in the console chat… I agree w you though but it’s exactly what I said yesterday idk if it was here or the other chat… they didn’t think many people would return to this game so they didn’t account for it, which is tbh doesn’t make sense LOL the game was popping we are adults now we got adult money why wouldn’t we come back? but it’s just lack of poor planning, and we can’t blame them… game has been dead for a while..

[silk beacon]

Yeah, and at this rate people will just take a break or just out right quit.

[naive warren]

Mhm ur not wrong

Also, someone I know tried getting a refund on the arc 1 in advance and playstation denied the refund, so we’re forced to wait ig… i didn’t even know he was trying to get a refund I would’ve stopped it because it’s gonna just confuse KI and Sony

[trim linden]

Mine wasn’t working until I went to options, hit quit, and got sent back to the starting screen showing your wizards, and logged back in. It didn’t work resetting the game, closing the game, or even turning my console on and off. It was ONLY quitting in game, staying in game, and and logging back into the character in game that worked for me. Idk 🤷

[simple juniper]

Yeah, we had projections of how many people would be playing, we built up all the servers we needed for it + some extra overhead.
Then way way way way way more people showed up than expected.

so we ordered the hardware right away, but it takes 6-8 weeks for it to be delivered, set up, tested and run.

[craggy oxide]

I’m just curious about a question. So for those of us who have bought the arc 1 pass and did not receive it but got the 2 week membership compensated, if it is fixed by then but we have already passed dragonspyre which is the final offered world in the arc 1 pass, does that mean the arc 1 pass was a useless purchase? It would be considered a waste of 20 dollars when I could’ve just bought 2 months worth of membership.

[simple juniper]

That is up to how you want to view it.

But no, you will forever have those areas unlocked

vs membership its only unlocked until you run out.

[craggy oxide]

I still feel like that is a bit unfair if someone would only be focusing on one character or have no use for those worlds once they pass it

I’m sure I’m not the only one who thought that but I understand where you’re coming from

But I do appreciate you and the team for communicating and getting things done as soon as you can

[wispy nova]

the way nobody has gotten a refund lol

[simple juniper]

Yeah, we have a possible arc 1 fix that will be tested tomorrow.
But I will be out from Tuesday to next Monday.
Back in July, I was asked to go talk at a gaming conference, and oops that got here way faster than I expected, so will be speaking on Wednesday 2x and Friday once.

[craggy oxide]

Understood and may things work out

[simple juniper]

Nothing I want more than to have the whole world as happy players in the game.

[vivid cliff]

That’s the trade off. The point of the arc 1 pass is for people who either want to play through the game at their own pace without the looming monthly payment over their heads or who want to get multiple characters to the end of dragonspyre and then decide if they want to do a membership from there or not (or I guess buy more areas for permanent access)

[pastel cosmos]

I personally think it’s a great deal

[echo bone]

I’m having trouble with my 2 week membership it’s still not letting go to marleybone

[merry flame]

I had the issue affecting me and my wife. My wife completed a main quest and it updated. I had to quit to character select. Full close game and reload. I got a message on screen that arc 1 elixir activated

[potent geyser]

Sheesh! This is the longest I’ve seen… and of course right in the middle of a dungeon

[sand drift]

Go low realm

[pastel cosmos]

I was stuck at 6000+ like a week ago

[naive warren]

Good Luck at the conference..

My question though, how would we know Arc 1 truly works, if some of us have membership or bought prepaid?

[spare ether]

Just bought the arc 1 on ps5 and it still won’t let me go into kroktopia

[spare ether]

Now I can’t even load into a server

[fathom oak]

Well, I got the 2 week membership while I wait for the arc 1 pass. Now, i get to be greeted by this screen every 5 minutes 😐

I guess I can play the game now at least, but it's kinda amusing trying to load an area and seeing everyone else clearly having the same issue, lol

[unreal hound]

Finally had a great gaming session tonight without getting my membership revoked! I’ll take the closed areas and reloading, I can play the game now! 🎉

[spare ether]

Well I got some free membership until my arc 1 pass works hopefully soon it will

[echo bone]

Any news on if it worked cuz my buddy just bought arc 1 and it’s working for him

[spare ether]

I don’t quite know if it’s the arc 1 pass that’s working for me or if it’s a free membership cuz I am allowed to go to all areas

But earlier my arc pass was not working at all

[echo bone]

I bought it and got the free membership and nothing is working

[spare ether]

Hmm I’m really confused on it also because I really didn’t get a email for the free membership I was just able to get into areas that’s why I’m really confused as to how I’m able too

So I thought it was the arc pass but now idk

[royal jacinth]

Just a question on this one, i’ve received my membership compensation which is working. Will we be informed via the support email thread when the arc 1 pack has been granted to the account? as until my 2 week membership is up i won’t be able to tell

[remote marsh]

I’d assume Joel will scream it from the rooftops whenever it’s fixed

[crisp pelican]

Is there any way that this arc 1 pack can just be cancelled and refunded?

By the time I get access, I’ll be done with arc 1 and will need to just buy the membership to progress anyways

[wispy nova]

still no refunds I see

[meager ocean]

I'm with this...

[toxic hinge]

i bought the arc 1 access pass and i can't go in to altar of kings

[naive warren]

playstation is refusing refunds for the arc 1 (my friend tried it earlier this week)

[crisp pelican]

I know, I tried to do that as well when the issue first arised. They said we would have to go it through KI

[naive warren]

I kind of agree, $20 for 2 weeks of membership… and the chance of not returning to any of the arc 1 areas lol kinda a scam

but it’s a scam that we didn’t think thru so…. but also i bought zones that were included with arc 1 so i def want compensation for that too.. that’s 1500 crowns

[gloomy acorn]

🥱🥱🥱

[pastel cosmos]

Terrible the pass isn’t working

[echo bone]

Anyone got an update

[urban vapor]

Anyone bought the membership but all the areas are still lock I have back out and back in and still can’t access the tree

[late root]

Has the arc been fixed yet ?

[gloomy acorn]

Just wanna say Joel everyone else who’s a part of the team thank you very much for doing whatever yall can do to fix ongoing issues. I’ve barely had any problems since the arc 1 issue. I’ve since gotten my membership and haven’t looked back since staying up every night after work reliving awesome childhood moments. Awesome game awesome community. The grind has only begun. Glad Xbox could be a part of this. Fizzle on brothers ❤️

To everyone asking about the arc 1 just get a membership it’s only 10$ lets be honest we’re all old enough to afford that. Well worth it

[surreal tusk]

No, but if you message support you should get a 2 week membership. I’ve since gotten mine and it’s working great

[bright summit]

So I bought colossus blvd after buying the arc 1 pack, because it wasn’t working… but I thought colossus blvd wasn’t included. I asked support for a refund on the crowns I spent on colossus blvd, since it IS included. They just got back to me saying they’re not refunding them 🙃

[naive warren]

Ping the Dev team bc that’s not right

could you post the screenshot of your email in the chat? if you don’t mind

[bright summit]

Like? Am I reading wrong?

[naive warren]

Nope you’re reading it right and it’s wrong.

[bright summit]

I genuinely feel scammed lol

[naive warren]

I emailed them the same thing and I included screenshots from this discord chat, I suggest you do the same

[bright summit]

Oh wait someone already said something about refunds? I missed that lol

[naive warren]

Once my Arc 1 works, this will be my focus

[naive warren]

I mentioned refunds thru Sony for Arc 1… they refuse that too

[bright summit]

Ahhh yeah Sony definitely isn’t doing anything. But all I want is the crowns back I spent on the street I basically already paid for. Which shouldn’t be a big ask of KI.

[naive warren]

Me too, I bought Colossus Blvd, Crab Alley, and Sunken… which is 2,250 crowns… I understand Crab Alley isn’t included so at least I need 1500 crowns back or Arc 1 refunded. And I won’t stop asking until I get a legit reason..

@gloomy acorn apparently hates when I say this in this gc lol

[bright summit]

Facts, it’s not like we’re asking for a crap ton of crowns. Just what we spent that we shouldn’t have had to. That’s like buying two packs from the crown shop and the game glitching and you only get one. And KI being like lol sorry you don’t get anything. We can’t accommodate you for our games glitches 😂

[naive warren]

Yeah no exactly thank you… that’s exactly my argument. I could stitch clothes, open packs, buy henchmen’s, do chest rolls, or open back which would instigate me to spend more money blah blah blah. Like pls rly stingy for $3?

[wispy nova]

love that this is the one with the most comments & yet nothings been fixed LOL💀

[gloomy acorn]

Only cause u act like your life savings has been stolen. 2,250 crowns is 4.50$ USD that’s money you find while cleaning out your car. I just find your constant upbringing of the situation to be rather bothersome it’s not going to change anything just be happy for once

[gloomy acorn]

They can only fix things so fast constantly asking isn’t going to make them go faster

[naive warren]

It’s not about the money coming out of my account necessarily….. it’s about getting things that you paid for, whether it’s worth 20 cents, 20 dollars or 200 dollars.

I am understanding about the other things going on, but it’s not just one person working on these issues it’s a whole team, so at least addressing this issue will bring it to their attention, because as you can see, I’m not the only one.

Also your input to my comment or complaint is not necessary, especially when you can’t help me, or others. This chat is about discussing bugs, so if you’re looking for a friendly chat, the console overall chat is the best option for you.
@gloomy acorn

[bright summit]

lol his argument is stop complaining that you’ve been robbed just be happy that they only stole $4 from you. It’s fine that KI is robbing us, it’s only $4. Go clean out your car and give them the rest of your chump change 😂

Like how do you sound?? 😂

[naive warren]

You’re right my fault

[coarse bloom]

Hey wizards.
I asked Sony for a refund because I saw that if the content is faulty you are still eligible for a refund
This is what they said to me:

To try and restore the license

I still have not tried it because i have the 2 week membeship

[random bridge]

I’m convinced people haven’t emailed kingsIsle support. My pack didn’t work at first but now I guess I have prepaid time considering I’m able to enter areas not included in pack it’s hard to say cause I can’t find where they got back to me at on my email ,maybe they just looked at it and said here you go😂haven’t spent money on a single crown now I’m on Marleybone.

For people who weren’t able to get support on console support tab just go on your phone or computer sign up for wizard101 and specify your console account when u submit a ticket I also uploaded image files of proof of purchase hope this helps. As far as refunds you are not getting it sorry lol

[fathom oak]

I ended up trying this before I was given the 2 week membership just to see if it worked, and it didn't work on my end unfortunately. To my understanding, it's been different for a lot of people. Some people have come in here recently and tried those fixes and they work instantly, others have tried for weeks and get nothing, so it's hard to say what to expect overall. If anyone else is still waiting for the pass or membership and hasn't tried this, I'd say it's at least worth a shot

[red rune]

Are there any credible updates on this issue?

[gloomy acorn]

So did you get your 4$ yet? Or is the world still ending for you? I’m just wandering if crying and complaining is making the process go quicker cause I learned when I was a KID that’s not how the world works. No point In being angry with something that you can’t change yourself. They’re working on it. It takes time. You aren’t making it go faster

Yes I’m the clown. For pointing out that acting like a child isn’t going to make someone do something for you quicker. How dumb of me

[naive warren]

Last time Joel mentioned they were still working on it, I think 2 weeks they’ll provide an update… or I guess 1 week now

[gloomy acorn]

Go ahead write some big speech

[naive warren]

Lmao I think it’s funny because you’re the one getting upset when no one is talking to you or asking you for a refund, like I said, your input isn’t necessary.

Like I said, $2, $20, or $200, it’s not nice to the audience paying lots of money for their platform to not compensate for things they quoted in their bundle, and make someone purchase it twice.

[bright summit]

so bothered lol

[gloomy acorn]

Yes cause you’re so whiny and annoying

[naive warren]

Was that supposed to make me feel some sort of way? idc how you feel… this is a platform to report for bugs and issues. We are meant to complain here if necessary.

[gloomy acorn]

You aren’t reporting bugs you’re complaining about the same bug day after day after day. You aren’t discussing anything just complaining out into space hoping someone responds

[naive warren]

everyone’s doing the same thing, it’s not just me.

if anything you’re complaining about me reporting my concerns… day after day,,, taking up the chat by complaining that i’m complaining… like pls, literally why are you here? do you have arc 1 issues?

[gloomy acorn]

I did then they fixed it now I don’t. No everyone else is either new or they just ask hey any update? You on the other hand are constantly talking about I was scammed I was this I NEED my refund. There’s a difference.

[naive warren]

Because my issue isn’t resolved… I’m happy for you if your issue is truly resolved.. I could ask you the same thing, why are you here commenting on other people’s complains if YOURS is resolved, but I didn’t ask nor complain about you literally being on my case. I don’t @ you when I complain, I don’t go…. hey calvin… hear me rant pls.. this is clearly for the Devs and mine and others in here have yet to resolve this issue. So politely, you can dismiss yourself from the chat if this is beyond your relevance. No need to respond to me anymore, thanks.

if i, or this chat, truly bothers you that much ^^^

[gloomy acorn]

Ive been unfollowed that doesn’t make the chat go away also if you don’t wanna hear from me block me. You can’t nicely ask me to leave that’s not how it works 😂

[naive warren]

so you just stalk this chat? 🤡

i just find it so funny u say im annoying and whiny…. but the apple doesn’t fall far from the tree now does it 🤡🤡

[bright summit]

lmao yet here he is just a week ago talking about how his money was stolen. yet we aren't able to have the same grievances 🤡

lol and here...

hypocrite

[naive warren]

hes real quiet now huh

[bright summit]

facts lol, what can he say. he was in here "whining" and complaining, just like the lot of us.

but now since his problem is resolved, he's acting like he's been on some high horse, give me a break 🙄

[red rune]

Just seen what including in the arc1 surely it would be a better option to charge £25 of whatever and unlock everything in arc 1 plus side worlds and quests. Just a thought.

[sage flare]

Still no update I see?

[remote marsh]

Joel won’t be back in office until Tuesday

[coarse bloom]

Its funny how grown men fight in the chat like little girls😆

[rain eagle]

lol the drama from 20 bucks

[dense glen]

I bought the arc pass and after it wasn’t working I couldn’t wait so I bought the membership

I be playing now pretty sure off of my membership I’m sure after a month when that runs out the pass should be working

I think the 1 month membership like $10 so honestly putting $30 in to support this game so they can make it better is not bad

Not to mention if u buying mounts n etc we all supporting into this game gonna make it better soon

[naive warren]

Hopefully

[grim crane]

Well you know what they say money doesn't grow on trees

[unreal hound]

Kai good to see you still alive, hopefully they got your problem fixed. I’m back here just to read up on the drama this chat creates and man it doesn’t disappoint

[icy oak]

Really wished I knew about the discord before buying the pack

[icy oak]

Ok I think they just gave me premium time for my trouble so thank y'all for giving me something for me thinking I just wasted 20$

[late root]

Is it fixed yet ?

[icy oak]

No

[marble notch]

Still no fix? Kinda nuts lol. Games been out for at least 20 years now. This really isn’t a “small” mmo. I hope we’re getting some type of compensation considering they’ve already recieved the money.

[onyx bronze]

Yea just bought it…restarted Xbox and game several times and still not working

[fathom oak]

For anyone new here, they have been giving people 2 weeks membership while they work on fixing this. I believe if you send them a support ticket on console, then they should get back to you with that for the time being. From what I've seen, I think Joel (one of the mods) will be back on Tuesday to continue working on this. It sounds like there's been a lot of people on their team probably still working on it even on their days off, so here's hoping they can find a fix to this soon

[fathom oak]

I can't even load into the game properly now! I kept getting hit with that "area is closed, try again later", then all of a sudden, I'm bugged out in Cyclops Lane! How did they even manage to do this?? This is getting to be infuriating

[naive warren]

yeah i’m in that chat as well, it’s so bad for everyone until after midnight

[fathom oak]

I'm getting stuck like that everytime I load in now. I swear, everytime they try to patch the game, something else gets messed up even worse. I just wanted to be able to play for a while with the 2 week membership :/

[naive warren]

me 2 sis :(

restarting the game didn’t help me this time either ugh 😔

[fathom oak]

Yikes, sorry to hear that. Yeah, I'm just trying to cool off at this point because I'm getting so frustrated with it. I'm starting to think at least with how console is right now, I'd just rather be back on pc because at least that has been working. It seems like console just needed more time

[naive warren]

i wouldn’t even mind playing on pc but i don’t want to LOL defeats the purpose of even starting up an acc here, i could sleep or something but i wanna play on the console… especially bc of the 2 weeks membership

which i wouldn’t need bc i bought arc 1… i already know by the time the 2 weeks are up, i wont need arc 1 which totally sucks.

[naive warren]

@open quarry So what about the zones we purchased while our Arc 1 was not working beyond our awareness?

[fathom oak]

Wait a second.. now Colossus Boulevard IS included in the arc 1 pass? Last I saw from one of Joel's post, he was saying that it wasn't included. Did I really just waste my crowns because of this change?

[sage flare]

Is it working yet?

[bright summit]

Yup, I asked support for a refund of the crowns and they basically told me to kick rocks

[fathom oak]

...You're kidding. If you still have that ticket, please send me that through my dm here

[fathom oak]

Yeah, I don't get that. The only reason I can think they wouldn't be able to do so is because they're still working on the arc 1 pass, but straight up refusing to do so doesn't make sense to me. Although looking at it, since I couldn't remember and went to google, I got colossue boulevard, and it says that was 750 crowns. That are on it's own isn't a lot, I think it's like 1 dollar per 1000 crowns maybe, but if there were other areas, maybe that could add up a bit

[fathom oak]

I actually started up a section under console-bugs and I got a mod to jump in and help. I just teleported to my house and it looks like it fixed itself. If your character is still stuck, I would give it a try if you haven't

[naive warren]

No literally bro that’s what I’ve been yapping about this whole time…

Again, I spent 750x2 =1,500 crowns, because of Colossus AND Sunken City. I refuse to stop asking until we get compensated for that because that’s absolutely not fair. I could’ve spent that on anything or any place else in the game. It’s not like I am asking my money back, I am asking for crowns back… what’s the literal problem???? It’s not cool that the devs are ignoring the chat on this matter @open quarry

[open quarry]

@fathom oak @naive warren can you please share your player IDs, accessible from the support page of the menu screen in-game.

[fathom oak]

Player_DNJTE_37746

[night musk]

Is anyone join a team working

[fathom oak]

I got it to work not that long ago, although it did crash when I got into the instance. I was still able to finish it at least

[marble notch]

48 hours and still no response ablut my missing $20

[bright summit]

Some of us have been waiting almost three weeks 🙃

[dusky ore]

Turn off crossplay and try again

[night musk]

Thxs

[fathom oak]

Do I share it on here? Or do I have to do it through the game somehow?

[naive warren]

@bright summit myself and others have been waiting since launch :)

[naive warren]

I will share mine after work when I get home, hopefully I am able to login without area being fullZ

[open quarry]

you shared it already, thank you

[austere nacelle]

2 weeks later, membership is now gone, and now I once again have no access.

How has it been 2 whole weeks with no fix?

[bright summit]

Three weeks really 🙃

[outer onyx]

My membership literally just expired. I paid for the Arc 1 pack, didn't get it, and now the 2 week compensation is gone.

[bright summit]

And not a peep from the devs

[naive warren]

i think mine ends tomorrow so i am gonna finish dragonspyre tonight ig

$20 = 2 weeks membership is a scam btw

[bright summit]

This whole pack has been a scam and it doesn’t seem like they’re doing anything to fix it. We haven’t gotten any real updates in what a week? Longer?

@simple juniper are we actually going to get what we paid for??

[zenith turtle]

I had the same problem and bought my access into the pyramid while having arc 1, would I get my crowns refunded?

[bright summit]

KI support told me they just “couldn’t accommodate” any crown refunds

[zenith turtle]

3500 crowns…. I would expect a refund…..

If it was 750 I wouldn’t bother, but 3500 that’s abit much

[bright summit]

I wish you luck my friend

[marble notch]

2 week free membership confirmed

[bright summit]

Yeah we all got this too and now they’re expiring and there’s still no fix…

[austere nacelle]

I sent in another one and this was the message I received today!!

Membership is back and working for me.

[zenith turtle]

I emailed yesterday and have no reply yet

Are we suppose to get access to Wysteria?

It’s wanting to charge me that too 1000 crowns

[zenith turtle]

Pyramid is 3500 I spent and now Wysteria is asking me for 1000

[austere nacelle]

You won't get Wysteria with arc 1 anyway, so you'll actually have to purchase that one.

[zenith turtle]

That helps a lot, I’ve read mixed information on what’s included and what isn’t

[austere nacelle]

Then you'll really find the latest message in #❔▹console-faq helpful. The CM updated what you don't get with Arc 1 a little bit ago.

The bullet points are what's not included in Arc 1.

[sage flare]

Im sorry but how has this issue not been fixed yet?!This is absolutely unacceptable we payed $20 and all we get is 2 weeks of membership that is about to expire in a couple of hours, this is ridiculous

[pallid inlet]

Mine worked

[naive warren]

I find out mine tomorrow if it works or not

[inland iron]

It’s so strange how some peoples still hasn’t worked after days and yet I bought it like day 2 of console release and it worked instantly

[hidden cairn]

My friend bought it a day after me or a few hours. But I bought the arc pass before the bug happened and my friend didnt know if he wanted to get it. He doesn't like buying ingame stuff but then he bought it. And he cant get anywhere only the main free areas and hes sent a few emails but no response. He hasn't been able to play. He has no quests either and no quest finder. So reported that but no response. He had to make a new character.

[spring kiln]

question, does game sharing on Xbox work for the arc 1 access pass?

[remote marsh]

No

[spring kiln]

alright thanks

[sage flare]

Can anyone please tell us if there is any progress?

[craggy oxide]

None so far

[modest spoke]

I’ve been waiting for hours to play the game with the arc 1 pass, but it isn’t working. I’ve seen devs say “less than 1% of players” experience this issue, but my whole squad of 4 people all can’t get into Krok after hours of waiting. Please fix this

[naive warren]

yeah that statistic is totally wrong lol more than 1% for sure

[nimble idol]

Anytime frame on a fix ??

[naive warren]

Better off not even emailing me at this point

it shouldn’t take almost a month to solve an issue like this

[weary cloak]

Agreed

[naive warren]

@simple juniper we need answers

[lost niche]

how long did yall have to wait until you guys were able to go into the paywall area after buying the arc 1 pass?

[sage flare]

We still can’t, it’s still not fixed yet

[shy perch]

It took about 18 hours after buying the arc 1 pass to for it to let me into the paywall area

[simple juniper]

Hello all.

Its update time from Joel

What we are testing right now, is turning off the "Auto redeem" of the arc 1 item.

If this test works properly on our dev kits, it will be a temp fix for people going forward.

for people that have already encountered the issue, we have a script that runs hourly to apply a 2 week membership to your account, but because it can take up to 2 hours for Sony to send us all the purchase information you might wait up to 3 hours for it to kick in.

We are working on a sever side fix for all the players affected by this to go out next week.

and we are working with Sony about speeding up their notification of the dlc item purchase.

[lost niche]

@sage flare I just checked mine, and it works now

[naive warren]

So what about those who doesn’t have it yet?

@simple juniper

[simple juniper]

when did you purchase it, and did you get the 2 week membership added to your account?

[simple juniper]

its actually 0.05% as the rate keeps dropping.

but I understand how any bug especially with a purchase can feel terrible when it affects you.

[naive warren]

yes and now it’s expired… absolutely feels terrible because not only i don’t have something i bought, i overpaid something and cs straight up said “no”

right @bright summit ?

[simple juniper]

if it expired you should be getting a new 2 week extention if it missed the fix.

at least our new script that should be running as of yesterday, should be picking up people who already had it applied to them once, and give it to them again

[naive warren]

how would cs know? they take a while to even get to my email and they wouldn’t give me 2 weeks until i let them know

i’ll try again today…

[simple juniper]

when did you last try?

[naive warren]

what about our crowns? @bright summit both and I are in the same boat

my membership expires today so I need to check when I get home

[simple juniper]

I would need more information on that, I do not know what you mean.

[naive warren]

I’ve made it clear many times…

I bought 2 zones, both 750 crowns each, therefore I overpaid by 1500 crowns.

2 zones included in Arc 1, and the list wasn’t originally provided until you had posted in the FAQ.

[simple juniper]

Ahh ok, CS is working on a policy for that. I do not know where they ended up as of this week. But I know they were going to do something once all the arc1 access pass issues were fixed. Easier to fix everyone at one time.

I personally can't give any crowns back on anything, They are the only department that can do that.

[naive warren]

They didn’t elaborate this, they said straight up “no”. That’s not friendly for customers who are already upset.

These complaints come back to you when we know you’re not directly at fault for this.

[simple juniper]

Not my department, but I will try to talk to them next week.

[naive warren]

Please, we appreciate it.

[simple juniper]

absolutely

I want to make sure everyone has a good experience

we also are swamped, we have so many people playing, about 3x what we had planned for.

Every department is struggling to catch up right now.

so I really appreciate your patience and help reporting issues.

[naive warren]

We appreciate the feedback promptly, and understand this is a process. Thanks again.

[simple juniper]

ok, we just pushed the fix live for people going forward.

People that had the issue, should get their 2 weeks membership, then by tuesday next week, we should have it fixed for everyone.

[terse thunder]

I still haven’t gotten my arc one pass or a reply from customer support about the issue. I’m assuming the reason why no one has reach out to me is because there probably lot of people having the same issue as me, but I’m not going lie it’s little bit annoying logging in and not seeing anything pop up on my account. All I want to know is when do you guys expect the issue to be fixed or just any update on the arc one pass not working. I do appreciate your time on reading this, and trying to help everyone at the same time.

[dusky ore]

In case yall didn’t see the announcement about this

[trail mirage]

I still haven't received those 2 weeks of membership and I opened 2 tickets complaining about arc 1

and my friend who bought it the same day as me does have the 2 weeks of the club

[rustic gale]

Same here

[naive warren]

I will try later today

[idle compass]

but my question is: will we play the Italian version on the PS5 console?

[simple juniper]

no, that is not an in game supported language on console. Only English, French, German, Spanish for in game. But for store listings they are required in all languages.

[rustic gale]

Opened a ticket, still no response from them

[rigid hawk]

Hey guys quick question, both me and my brother bought the arc 1 pack like a week ago and I can access areas that he cannot such as I could access mount olympus and wysteria and he couldn’t

Anyone know why this is happening

And if there is any fix

[fathom oak]

Huh.. well, that's a new one as far as I know. I'm guessing that's a new bug, since Mount Olympus and Wysteria aren't included in the arc 1 pass. You could always try and send a support ticket for that and see what they say about it. I'm not sure what else to say besides that

[rigid hawk]

Okay thank you, luckily I’m on the better side of this all😂, my brother on the other hand is a little mad

Very strange though but I’ll take it

[teal oriole]

lol. I’m also a little mad. I have no access after purchase 🥲😒

[fathom oak]

You're welcome. Yeah, this whole console release has been pretty strange since it released. There's been a lot of odd bugs and they've been struggling with servers since they didn't expect so many players. I know that they'll be expanding the servers as soon as they can, but this arc 1 pass is definitely one of the most bizarre things I've seen and it seems to be taking some time to fix it

[fathom oak]

Yeah, there's been a lot of that happening unfortunately as you can see. They've had mods popping in and out with updates and whatever solutions they can offer, but there's still plenty of us that can't access it still, myself included. Apparently, it's a smaller percentage of players that bought it that are struggling with it and I've seen that some people have had it fixed with the recent update to sent it to giftbox. I don't know.. I've been playing on pc since like 2010 and I still can't wrap my head around some of the bugs that happen

[simple juniper]

1 of you ended up having the arc 1 pass work, your brother, your account it did not apply right on, so we granted you a 2 week membership.

Pretty sure that Monday or Tuesday we will have the fix in for everyone that purchased it.

[rigid hawk]

Ah okay, that’s makes sense

Thanks for help guys! Appreciate it

[rustic gale]

Anyone knows how to track my tickett?

[valid shell]

I’ve bought the arc one pass two days ago and still haven’t gotten my rewards I ended up have to pay KrokTopia because this issue can I please get some help

Also I had a bug come up to wear I picked up everything in my dorm room and lost more then half of my items in my dorm room idk if your able to fix that

[rustic gale]

Support atm is really bad

[simple juniper]

When did you purchase it and at what time?

[rustic gale]

I bought the arc one pass over two weeks ago, got myself a 1 month membership to access anything passed Wizard City. Any help?

[valid shell]

I bought it Oct 31st at 10:09am I have my transaction too if you need more prove

[hidden cairn]

Its Tuesday for me when should the arc pass be fixed

[rustic gale]

No one knows ^^

[night musk]

Anyone wanna help me fight guaman skyfall in floating mountains

[spare ether]

Hello I just logged in and finally got my arc pass maybe it should work for others now

[fathom oak]

It's finally working!! Oh my god, that just made my day 😊

If there's anyone else who hasn't been able to use it still and you haven't checked, I would take a look and see. I think they might have gotten it working for everyone now

[simple juniper]

Ok every one should be fixed now

Make sure to check your gift box and redeem it there.

If you still have time on your 2 week membership keep on playing knowing that your arc 1 areas will stay open for you after it ends.

[dusky ore]

thats awesome thanks joel

[Fixed] ARC 1 Pack not working

[simple juniper]

Thanks Jasper

This bug was so annoying. 3 factors all had to happen at the same time to cause it.

[dusky ore]

thats impressive 😭

[simple juniper]

0.05% of the people had it happen. But after fixing the character quarantine this was the next most important server side issue to fix.

[naive warren]

Thanks Joel it works for me now too… Well I only got the gift box so not 100% sure hahah but I am sure it works. Thanks for your help again, highly and kindly appreciate it.

I’ll follow up with cs after my membership ends to see if I can get my crowns credited for the zones I purchased with crowns…

Did you let that department know? @simple juniper @bright summit

[simple juniper]

I am just happy it was solved by turning off the auto redeem in the end. And that we had that as a server side setting.

[naive warren]

Yes, absolutely

[simple juniper]

And I let them know. They are working on a policy. I don't know what it will be right now.

[naive warren]

Okay, I’ll follow up with them after my membership ends to see what works and what doesn’t. But again, you’ve been great with us, thanks for the fix!

[valid shell]

Is there a fix for what happened to all my stuff in my dorm room, because I had a issue where i picked up everything and lost a lot of items from it

[teal oriole]

I’m still having an issue accessing worlds with the arc one pass purchase. I do not have a membership and don’t want to get one yet until all the bugs are resolved. But I’ve already made the purchase for the arc one pass 2 days ago and would like to enjoy it, but I can’t access it. I also want to know, if by having the arc one pass, does it give me full access to every quest in the worlds of krokotopia Marleybone, mooshu and Dragonspyre or do I still need a membership? Which I mean at that point will completely make my arc one purchase useless and a scam if that’s the case.

[dusky ore]

Didddd you check your attic

[dusky ore]

Make a new character and see if it shows up on that characters gift box if it’s not showing up on your main, and to see what all comes in the arc 1 pass check #❔▹console-faq
It’s basically all the mainline quest stuff.

[hidden cairn]

How does my friend get the arc pass. He bought it few hours after the bug started and I dont know where he has to look to get it. The mouth to bartleby grandfather tree is closed. And hes level 14 he had to make a new character cause the other one had no quests for him at level 13 no one was offering him quests

[dusky ore]

Gift box on the left of the screen - make a new character and see if it shows up there if not on the main.

[hidden cairn]

He tried that and still cant see anything. Im not at his screen and he said he cant see anything on the left of screen and he tried making a new character and looked at his main but nothing shows up

[dusky ore]

Send a photo

[sage flare]

Holy it’s finally working! Thank you Joel

[dusky ore]

Meant on the new character they made

[dusky ore]

Also they should see if they lost their main quest in fire globe theater in firecat alley with alicane

[hidden cairn]

He said it's the same thing on his new character. Someone told us to go to firecat alley a week or so ago and he couldn't find any quests there he went everywhere he could but couldn't find a quest

Hes getting off his xbox he has family over. But yeah he couldn't find any quests

[dusky ore]

He basically needs to retrace his steps in the main quest line (it’s really not a whole lot) and check every NPC and check all the instances - honestly his arc 1 pass could very well be working fine, but he’s just soft locked himself lol

[quaint isle]

I don’t know if it is just me, but when I got the Arc 1 pass potion via gift box, my game kept on crashing after I claimed the gift and I have not seen said potion on the character I claimed it on.

[dusky ore]

Imean it might’ve worked despite the crashing, have you tried going to an arc 1 area

[quaint isle]

I’ve been in the storm tomb when I started, went to the dorms and crashed. Been crashing a lot the minute I opened the bank in the dorm.

[dusky ore]

If you’re in the storm tomb then it’s worked fine

[quaint isle]

It shouldn’t be crashing the game this much after claiming the gift, the potion wasn’t even in my inventory when I opened it and crashed after that too, I don’t know if I’m the only person having this issue but it’s getting out of hand. Especially with just looking at the store page in game.

[dusky ore]

The potion wouldn’t be in your inventory - it just applies
maybe you have too many items and you need to quick sell, or take off your gear when you go to look at the shops/bank

[quaint isle]

I’ll check it again. I’m just not too sure if the game should be crashing this much for adding an item. I tried to sort my stuff out in the bank only to have it crash on me too. Each time I’ve done it, it’s been barely 5 minutes before the crash happens after a page in the inventory wouldn’t load.

It crashed the minute I turned to another page to put stuff into the bank in my dorm. Lovely.

[valid shell]

My attic? Theres a attic in the starting dorm how do I access it on ps

[heavy cove]

Did you click on the git box that pops up on the left side of your screen after purchase ? Click L3 and then go hover over it and press X or A if it won’t let you it’s just glitched and if you make a new player quick the gift box will still be there and it will let you click on it!

[quaint isle]

That’s the funny thing, I had the pass the day it came out and it never registered that I had it until now. Even with the pass it shouldn’t be crashing my game this much.

[pastel cosmos]

Funny, my Arc 1 pass was working when I first purchased it but I still got the Arc 1 pass in my gift list

[simple juniper]

Ahh, there could have been a few people that got it 2x with the script. you can claim it again to get it out of your giftbox, and it will just re-add perm access to the zones it would grant.

[pastel cosmos]

Will do. Thank you 🙏

[quaint isle]

Is there actually a way to check and see if it’s been applied at all on PlayStation? I’ve been trying to find that only to crash 3 minutes in of the game.

[teal oriole]

It worked but man does this game just continue on. Blessing us with amazing glitches. So I’m in my dorm and I’m trying to place housing equipment down like my basic crafting station but when I do it, it doesn’t give me any other option besides feed pet. I can bring this up in another chat, but I just wanted to give an update on the arc one situation

[dusky ore]

This isn’t a bug, you’re just trying to place it wrong.
R2>R1> 🔺

[teal oriole]

I don’t get it

[dusky ore]

Get out of your back pack. Stand in your dorm. Click right trigger, then right bumper, then triangle.

[teal oriole]

I get it now. Thank you. This game is a handful.

[dusty torrent]

Dude its been two days and I bought my freind the arc 1 pass and it still doesn't work for him?

He owns it??? He cant buy it in the crown shop yet he cant access it?

[open quarry]

did they pull it out of their gift box?

if it doesnt show on their screen, can they try making a new character and seeing if it appears there?

if neither of those work, can you share the player ID on the support page of the in-game menu?

[red rune]

I have not had a gift box on my account with the arc 1 pass I purchased. 🤷🏻‍♂️

[dusty torrent]

He had to uninstall and then reinstall and make a new character for it to appear

[open quarry]

okay, thank you. im glad you are able to resolve but we'll take a look in case we need to take further action

[open quarry]

when did you purchase it?

and do you have the membership compensation applied?

[red rune]

21/10/2025 and yes there is the compensation applied currently.

[dusty torrent]

Can I ask an unrelated question?

[lime carbon]

I bought mine and it was working for a few days. Now it stopped working

[remote marsh]

Is it not working everywhere or just into a certain area

[lime carbon]

Into marleybone

[craggy oxide]

Hey goodnight my friend keeps crashing every time he goes into his backpack, bank, shared bank or even the bazaar. They tried restarting the game and console but same issue, it’s only happening today yesterday was fine

[open quarry]

please submit a support ticket so our team can investigate

[open quarry]

so generally speaking, most arc 1 issues should be resolved. i'd be interested to know more (anybody else can chime in here)

• you've checked for a gift box and it's not there. the gift box is pretty obvious on screen so im guessing no.
• you checked if the gift box is maybe present on a different character.
• if neither of the above work, does creating a new character fix it for you?
• only if you just recently purchased it and still don't see it, do these things work for you?: logging out to character select, restarting game, restarting console completely. if so, which one helped you?
• do you have a character thats stuck on a loading screen, that possibly has the arc 1 gift box waiting for them?

[open quarry]

@lime carbon can you share your player ID? when did you purchase it?

[cyan urchin]

@open quarry Whenever u have the chance I Dm you my issue and ticket if you could help me I would appreciate it

[cunning raven]

i bought the arc 1 pass yesterday and it still doesnt work, i tried all these methods and nothing is working //////// Update, it took multiple tries of swapping between characters for it to work

[open quarry]

okay, noted - thank you! glad this resolved it, and it gives us more info to work with

[cyan urchin]

😐

[sly marsh]

@open quarry Hey I’m still having trouble with mines I swapped characters multiple times restarted my game and deleted and reinstalled

[red rune]

Ok so I’m having no gift box appear for starters. I only have one character. I’ve logged in and out a few times and closed the game down and restarted it. Also I have switched console off and back again. No characters stuck in a load screen. So not sure what else to try.

[dusky ore]

Make a new character, skip the tutorial, and hop between the two until you see a gift box pop up

[open quarry]

can you share your KingsIsle Player Name?

??support

[tidal nymph]

Here's a walkthrough of contacting KingsIsle Customer Support on Console.

TL;DR - grab your KingsIsle Player Name and send it to [e-mail], along with a message describing what you need help with.

Customer Support for Console

In order to contact Customer Support on Xbox or PlayStation, please us the in-game options menu, and access the "Support" tab.

1. While in-game, access the in-game options menu, press the Menu/Options key (≡). If you're at character select (classroom), you can access the options from the bottom left of your screen.

2. Once in the options for the game, you will have a button on the menu labeled Support. Press this to access the Support screen.

3. This screen gives you info often requested by our Customer Support team in order to investigate your reported issue. Most often, your KingsIsle Player Name is needed to access information about your characters and account.

4. If you want, you can press Show QR Code to create a QR code on screen that will open an email to our Customer Support team with all of this information pre-filled. Simply add what you need assistance with, and send it off. Our team will get back to you as soon as they can!

[dusky ore]

Oh fancy lol

[sly marsh]

Player_UGQJE_97384

[lime carbon]

It resolved itself, thanks!

[rough echo]

Both me and my bf are having the issue

[surreal tusk]

Are there any updates for how support is going to be handling refunding crowns for those who purchased zones when their arc 1 wasn’t working? When I originally contacted them they didn’t even respond to my question about it, and Joel said they were working on a policy for it

Bc I bought colossus blvd and the sunken city back when the FAQ incorrectly said that they weren’t included and my arc 1 pass wasn’t working so I wouldn’t have had a way to know not to waste crowns on them

[open quarry]

yes, something is in the works and i think we'll have a real update soon. sorry, there is a lot to navigate with our CS procedures. a lot of "first time" happening behind the scenes and that means figuring out what and how we do things, but also making sure we're doing it by the book per our console partners.

[naive warren]

Me too

[terse thunder]

okay so i got the gift but its saying something went wrong, what do i do now

[sly marsh]

hey mickey was there any new updates on my with my stuff at all i jusy got back in from work?

[naive warren]

@simple juniper I think I got my crowns back btw… thanks for the help!!! I’ve had zero issues so far by the way, and I appreciate and extend commends to you and your team.

[open quarry]

glad to hear it! @surreal tusk how about you?

[open quarry]

and you?

[fathom oak]

Yeah, it looks like I got my crowns back. Thank you

[open quarry]

thank you for your patience while we fully investigated the issue and found the best resolution for everyone. it seems like a simple fix but applying it to many accounts and making sure everyone was made square takes a bit of effort

[naive warren]

My temporary membership ended, and I can confirm the Arc 1 purchase worked!! Thanks!!

[unreal hound]

Hey I see others getting their crowns back and when I originally asked back in the first week or two when the glitch started I was told no, I was hoping you’d be able to help me in this regard. I bought colossus blvd with crowns out of confusion after buying the arc pass before the glitch blew up (two days after release) I don’t trust sending another support ticket, I only received stock emails not responding to anything I said or dismissive emails.

[naive warren]

it came in automatically for me, but i put a ticket for it, i would follow up with the same ticket they rejected you with

[red rune]

Tried everything so have emailed support.

[unreal hound]

I have a current ticket out for a quest that’s glitched for me. I need to put in another ticket for a different glitched quest and I still need to request the 750 crowns back. Should I bundle the following two into the same ticket after the current one is resolved? @simple juniper Sorry for pinging Joel, you’re the only one that responds and has the answers.

[olive crag]

I’m currently still having the issue I had to purchase krakatopia because the pass didn’t work on PlayStation

[ivory silo]

I bought the pass yesterday and I’m also experiencing this issue on ps5. Tried all the solutions online, as well as a full reinstall and nothing has worked.

[olive crag]

Did it delete your characters when you reinstalled it?

I’ve been afraid to do lol

[ivory silo]

It did not delete my characters luckily. I would make sure your saves are backed up on the cloud though.

[olive crag]

I’ll give that a try Hopfully this gets fixed

[olive crag]

Still no luck after reinstalling it sadly

If a mod ends up seeing this the player name is - Player_YKRXG_99848

Just incase I’m asleep lol

[olive crag]

How long have people waited for a response?

[olive crag]

That’s the exact issue I’m having it’s infuriating why have us pay for a membership that doesn’t even work

[terse thunder]

i cant even load in the game now so thats a thing

[pastel cosmos]

It’s wild

[midnight grotto]

Bought the arc pass a week ago and still hasn’t worked for me. I’ve tried all the troubleshooting options what do I do now?

[midnight grotto]

Man I still am not able to access my arc 1 pass bought it in the beginning of February 😞

[grand sorrel]

My buddy is having xbox issues as well. Did u try refunding thru said console or your card

[rugged hearth]

...I guess i should have come here and read this before buying the arc 1 pass because now I'm having the same issue. Just bought the pass and still get slapped with the paywall message. And im guessing by the looks of this feed, there's still no easy fix....? And im so very bad with technology as is...

[dusky ore]

Hop on a different character then back to the original and see if that fixes it, try it a few times, and if that fails then just email support

[rugged hearth]

Ty ill give that a try when I can get back on tonight.