[Fixed] ARC 1 Pack not working

[simple condor]

I can just enter to the pyramid, any other areas…. F

[simple juniper]

so your membership applied if you can get in the pyramid and other areas.

[timber spruce]

Have a good evening y'all ✌🏿

[subtle thorn]

By chance did this update have anything to do with vendor or crown shop crashes?

[grim crane]

I want a membership already

[simple juniper]

This patch was for the playstation lag and some crashes that were playstation specific.

[grim crane]

Please can I get my 2 week membership 😭😭😭

[simple juniper]

message me your player name from the settings support screen please. It should look like
Player_XXXXX_XXXXX

[grim crane]

Like dms? Or?

[worthy sleet]

If we already have a membership, is there a pop up that will tell us that our membership has been extended, or how will we be able to know?

[simple juniper]

Yes, I will hand it off to have someone look at it, but I can't do much more than that.

[simple juniper]

No popup, it just extends it.

[grim crane]

Thank you 😭😭😭

[grim crane]

Alright I sent it to you

[simple juniper]

got it and sent it on

I have to go in about 30 min

[simple condor]

Is this normal if I bought the arc 1?

[lusty sail]

Crab Alley isn't included in the Arc 1 Pass, I've seen. It's a side quest zone, including Waterworks.

[simple condor]

Ok, thanks!

[royal jacinth]

Well mines finally working on playstation, brilliant stuff

[lusty sail]

Anytime. I had that selfsame confusion when I bought the pack myself. The full discussion can be found on another link in #1425683810002931722 if you still have questions.

[pulsar folio]

Can I get any guidance as to why I wasn’t given the 2 week membership if I bought the pass on Sunday and didn’t receive it😭

[gloomy sigil]

One question, if i buy now The arc1 pass, It Will work or no? On PlayStation

[lost marlin]

Sum say yes but mine hasn’t been for 2 days now

[lone terrace]

If you want to play now, buy a month membership. If you don’t mind waiting a few days to another week, buy the arc pass ONCE the devs clear it in chat

Haven’t seen any confirmation that it is fixed so I wouldn’t buy it now

[gloomy sigil]

Okey, i Will wait then. Ty!

[grim crane]

Thank you 😭😭😭 I really wanna play the world's

[amber cargo]

I finally got into the freakin pyramid. Thank you Joel 🙏 😭

[wispy nova]

so no refunds 🧍🏼‍♂️

[grim crane]

No fair!!

[gloomy acorn]

I’m sure it’ll smooth over soon brother patience is the key

Meanwhile you can farm dungeons for xp glad I have a job or I’d be real bored rn lol

[grim crane]

I filled my thing on Sunday or Saturday:(

[gloomy acorn]

Same

[echo bone]

I filed mine Sunday and still nothing

[meager ocean]

I just got home. It's working perfectly fine for me now. Thank you!

[echo bone]

My game keeps crashing now after this update patch

[sour moon]

all we can do is wait, its probably let them do the issues rn.

i can wait since i have other plans besides this game.

[grim crane]

Yeahh... And I'm on ps4

[echo bone]

Same

[rose kraken]

Yes

There is finally a patch for the PlayStation

[red beacon]

I got the pack and accidentally use crown and lost them still can’t access been two days it sucks 💀

[rose kraken]

💀💀💀

Hey bright side is they are working on it

[sour moon]

ive seen many ps players in the front of the pyramid lol, and because i’m one of them

Area. 01?

im the guy with a pumpkin head

[unreal hound]

I’m so tired of this, what do we do now that the fix didn’t fix us?

I already went through all the steps of creating a new character reset game and console. What more do y’all want from me!!

[sour moon]

lincoln but other people left just me

[unreal hound]

I’m coming to mortis

[sour moon]

same

i forgot how chat menu works

on console

ok worked

i turn it off lol

[unreal hound]

Can I get a direct fix too please?
Player_JBRQK_83932

[sour moon]

i wanna continue this storyline since i stopped playing this game like years ago.

[grim crane]

I'm still waiting tbh

[unreal hound]

Crazy that was two hours ago right?

[grim crane]

Yess but idk if I got it or not now

[unreal hound]

Try heading into the pyramid, let’s see if he did you right or if it was all just smoke up your behind

[grim crane]

Maybe but I don't think

I got it tbh

[sour moon]

ima rejoin rq

[grim crane]

Yup nope didn't

[sour moon]

im so weird wearing this pumpkin head lol gotta find a good hat

[grim crane]

At this point I might as well buy the potion for it

[full sable]

I know how

[grim crane]

How!!

[echo bone]

Please explain

[full sable]

For it to work you gotta make a new character then after you make a new character and u skip the tutorial on it the character should automatically drink a Arc 1 Elixir

After it drink the elixir it should be unlocked to all ur characters

[grim crane]

Mmmmmnh

[full sable]

Simple enough right?

[grim crane]

Never happened to me

[full sable]

Das how i got mine to work

Or maybe don try n skipping the tutorial

[grim crane]

I created a new character and I didn't hear no drinking sound

[echo bone]

Same

[full sable]

So when your on your new character

Does it still says "upgrade" when you press L2??

[grim crane]

On the main account or?

[echo bone]

No

[full sable]

Nope on the new characyer specifically?

[grim crane]

No

[full sable]

If you don have upgrade that means you already have arc 1 pass

[grim crane]

I don't think I tried that

[full sable]

What i don know is that u might have to reset your very first character

But after that every character you make will have the pass unlocked

👍🏽👍🏽 Your welcome

[echo bone]

Did not work

[full sable]

Are you sure

[unreal hound]

Haha if I have to reset my character wizard 101 is gonna owe me an $100 pack of crowns

[grim crane]

I'll do it a 5th time

[full sable]

Wym you do realize you can jus pass your stuff onto the shared bank

[full sable]

You can jus pass your stuff on the bank in your home

[full sable]

Remember kai if you don have the "Upgrade" when you press L2 It worked for that specfic character

It doesnt work on recently made ones

I had to reset my character but tbh it was only level 12 so i didnt mind

And you can jus pass all your things you brought with crowns and pass it on your next character not that hard

[grim crane]

I do have the upgrade

[full sable]

On your main or the new character?

[grim crane]

So what's it suppose to look like?

Main

[full sable]

Doesnt work on your main

You gonna have to reset on your main i have to reset as well

[grim crane]

How do you reset?

[full sable]

Only works for new created characters when u first buy it

[velvet bane]

Hi I just joined, I'm having an issue where I bought the arc bundle and I cant enter areas

[full sable]

Wym by playing on another wizard

[velvet bane]

Emailed tech support they said to join here 💀

[unreal hound]

Welcome to show Rique

[full sable]

If you already had a character when you bought it you cant use it on that specfic character

You will have to make a new character and start over

[velvet bane]

Bruhhhh

[unreal hound]

Yeah they better fix that or I’m refunding at my bank

[full sable]

Yeah but if u had any crowns items you can jus pass everything

[velvet bane]

Oh thats good at least but still all my progress 🥲

[full sable]

You had onto the shared bank account in the house and you be chillin only problem is u gonna have to level it up again

[velvet bane]

I spent 2 days getting g as far as I could 🥲

[full sable]

Ik i had to reset as well i learned it myself LMAO 😭🙏🏼

I alr got like 4 characters lvl 20-25

[velvet bane]

Danggg

[full sable]

Idk i cant stick with one forever

[velvet bane]

I hear you

Maybe I'll try a different school this time ig 🤣

[full sable]

But yeah making a new character should solve the problem only thing is your gonna have to start over 😭🤣

[full sable]

Goodluckkk 🤣👍🏽

[grim crane]

I don't have it yet

I heard like a poof sound but that could of been anything

[full sable]

Could you show me?

[grim crane]

I made 2 characters already

[full sable]

Like when u press L2

[sour moon]

honestly same lol

[full sable]

Look

[grim crane]

When I pressed L2 what do I look at?

[full sable]

Top left

Here ill show you how is surpose to look when u bought the arc 1 pass

[grim crane]

What do I see or look at?

[full sable]

Gime a min

So if you don see anything that says upgrade the Arc 1 pass worked on that specific character it should look like this that it doenst show or say anything that says "upgrade"

[grim crane]

Huh?

[full sable]

Omg

[grim crane]

All I'm seeing is the options there that's all

[velvet bane]

I just created a new character i think it worked

[full sable]

Yes good it worked

You now have the arc 1 pass

[grim crane]

That's my main

[full sable]

Bruh i jus told you it doenst work on character you made before you bought it

Like i said your gonna have to restart and start a new main

[grim crane]

I already did 2 already 😭😭😭

[full sable]

Good

Those 2 character will now have the arc 1 pass

[velvet bane]

Yeee 🙁 I just tried it on my main cause it has the same icons but it still doesn't work

Guess we gotta re grind

[grim crane]

I guess so

But what if it doesn't work?

[full sable]

So if you made a character before buying the Arc 1 pass it would not work for those characters that were made

[full sable]

Um did you try it?

And play it till the oasis

[velvet bane]

I'll try it thank you for your help!

[full sable]

Your main character is useless it will not work for the arc pass 1 if u made the character before buying

[full sable]

Your welcome ofc! 👍🏽👍🏽

If anything let me know if you guys get to the oasis and are able to play it

Should be able to work with the character you made when u bought it 😄👍🏽

[velvet bane]

Got it thank you!

[sour moon]

i think ill grind off my other character, it does have thunder class which i like

[grim crane]

I swear if it doesn't work I'ma be mad

[full sable]

Did you make it before u had the arc 1 pass

[full sable]

Trust me its gonna work

[grim crane]

😭😭😭

[sour moon]

my main does when i bought arc 1 pass but my alt is made earlier today

[grim crane]

I don't wanna do unicorn way so what worlds can you go in ?

[full sable]

You can go up to lvl 50 and the world u can go in is Krokotopia, Marley bones, mooshu, and last one dragonspye

[echo bone]

Will it work after they fix it on my main

[full sable]

If they ever were to fix it maybe but if you don wanna wait ill say start a new character gang

[sour moon]

how good is thunder class, i’ve been thinking about that in years before

[echo bone]

I’m working on a new one now

[full sable]

Its a glass cannon very very low hp but op damage

[velvet bane]

Dp yall recommend balance and myth?

[full sable]

Balance n myth are very very good

Most op to solo is Death, Ice, Life, Fire (Storm 50/50%) if your good at the game storm is the most op one

[sour moon]

oh sweet, is weak on health but powerful, I like that

[ruby adder]

anyone else experiencing crashes after playing a bit of the game lmao

[grim crane]

But I bought crab alley and sunken city and...

Colossus boulevard

[full sable]

Colossus Boulevard you unlock it when u buy the arc 1 pass as well

If u need more help jus check ur dms kai or if anyone need help jus send me a dm i gotchu

[unreal hound]

I wish an employee would respond as much as ras does

Oh sorry one job your name is naz

[full sable]

Yess haha 😇 jus like helping others

[unreal hound]

@remote marsh We were told the 2 week membership was coming in today but I still haven’t received it. Any news on that front?

[remote marsh]

When did you buy the arc 1 pass

[unreal hound]

Sunday I think

3 days after game came out I was one of the glitched ones

[remote marsh]

Okay, if you’re sure it wasn’t yesterday

[rose kraken]

The update fixed the lag but now I’m stranded😭

[remote marsh]

Try to reset game
Reset console
Make a new wizard, skip tutorial, go back to original wizard
And then enter paywall area

[clever scaffold]

[remote marsh]

Stranded?

[unreal hound]

I’ve done that numerous times already, are you saying it’ll be different now? I was on half an hour ago and it wasn’t working

[rose kraken]

Yea I can’t go anywhere there isn’t anyone the gastes were locked but now they are open

[remote marsh]

Those steps within the last 5 hours make a difference due to when the membership was released

If you’ve done those specific steps after Joel announced free membership, you’ll have to email support again letting them know your account was not included

[remote marsh]

Oh so you’re good now?

[rose kraken]

Nah I tried going into shopping district but I’m just like it’s easier and funnier if I dhow

[unreal hound]

October 12 at 4:35 pm

[remote marsh]

Yeah you should be in the cutoff. Have you tried all the steps I’ve listed within the last 5 hours?

[unreal hound]

I’ve done all those steps numerous times in last 5 hours and still nothing. I had a support email out before Joel announced anything

I’m hopping on again now, I’ll try anything again I just want to play

[remote marsh]

I would consider a second email at this point clarifying you did not get lumped into this membership

They’re home for the night yeah

[unreal hound]

Brother this is getting to me, so nothing can be done for me even though I took all the right steps

[rose kraken]

Help I’m stuck in the eighth dimension 🤣

[remote marsh]

I’d be frustrated too. It appears they’re genuinely trying hard to make it right. I’d send another email

[remote marsh]

zoo wee mama

[rose kraken]

🤣🤣🤣🤣🤣 I’m stuck in a zoo wee mama loop

[velvet bane]

Now i cant even play the new character I made 😭

It says error cannot play this character rn choose a different character

[echo bone]

What do I do now that this is happening

[velvet bane]

Same here

[steep lodge]

I can't even load in the game now..

[carmine galleon]

Day two since I bought the arc pass and had to buy crowns to get into the world

[sour moon]

Not really, same old.

[rose valley]

i’m dealing with the same issue

[sour moon]

is there isa reason why’s anyone is in line?

[verbal canyon]

Still no membership

[gloomy acorn]

Rip still no membership

To be fair he did say don’t expect anything tonight

[verbal canyon]

I expected to have it when i bought it

[twin raptor]

I have had this issue for a few days now, maybe 5 days. I am still waiting...

[verbal canyon]

At least the lag is fixed

[rose kraken]

Hey idk about you all but uninstalled the game and ew installed works almost perfect crashed once and I got access to krok

[formal orchid]

Is that the fix? I bought the pass but i cant enter oasis or the pyramid

[formal orchid]

^^^

[rose kraken]

It certainly worked for me I’ve been trying since it came out and the patch messed my game up so it might work

[formal orchid]

my friend bought it and it worked for him immediately i don’t get why it’s bugged for some people

[formal orchid]

i haven’t had any other problems since the patch came out

[rose kraken]

I guess just a matter of luck 🍀

[rose kraken]

I had one where there were no npcs no players and I couldn’t go anywhere

[formal orchid]

that’s odd and I guess youre right i don’t know what to do😩

[formal orchid]

that’s not true

[rose kraken]

Personally I didn’t do that cuz I’m skeptical I suppose I question things

[formal orchid]

it’ll work but characters you made before buying it can still get the privileges of using it. I got two people i’ve been playing with and they along with myself just bought it today and they can get in but i can’t

[formal orchid]

yeah no i think that’s a fix but characters you have prior can still access that stuff it’s just bugged

[rose kraken]

That is really really strange it might be bugged as well I heard sometimes it takes 1 hr or 2 to work

[rose kraken]

Ahhhh I see

[spare fable]

Hey, I bought Arc 1, couldn’t enter the Pyramids (had to buy them), and now it won’t let me into the Entrance Hall.

[quaint isle]

I think they’re still looking for the fix for console. I’m having that issue as well with the Pyramid.

[timber spruce]

That's paywalled too wow

[grim crane]

I grinded for hours and I still can't get in....

In kroctopia!!!

[sharp panther]

I’m having the same issue

[sour moon]

maybe tomorrow they will fix the issue

[sharp panther]

Is it working for anyone

[red beacon]

I bought crown and it took them and won’t let me enter still 😭

[pale belfry]

i already bought a membership is it going to apply to the one i have?

[hidden cairn]

Is the arc 1 pack bug fixed? And is servers back up yet or still down

[rose kraken]

It was working for me yesterday my game kept loading wrong I guess I deleted and installed again and it works pretty much perfectly it crashed once

[trail mirage]

I just bought it and I can't enter crocotopia

I uninstalled the game and reinstalled it and it works now people

[ripe zenith]

I wonder if it’s game shareable

[rose kraken]

I heard it’s not but I myself have not tried that

[rose kraken]

That’s another person who is fixed everyone uninstall lmao

[timber spruce]

That's the one thing I have not done

[rose kraken]

I did it last night and it worked so it worth a shot

And I saw a few people in krok not many but 5 or 7 people

[timber spruce]

Didn't work for me literally just did it

[grim crane]

Is it working now? Or no

[remote marsh]

No

[sour moon]

i checked still nothing yet

[grim crane]

I find it stupid since everyone. Else got it first before I did and I filled mine a couple days ago and I gave Joel my ID and name and still nothing

[rose kraken]

That sucks

[rose kraken]

Some people have uninstalled and reinstalled and it’s working other people been saying it’s not working

[misty turret]

Also having the same issue 😂

[grim crane]

I'm installing now

Because I deleted and re doing it

[unreal hound]

I sent a extremely detailed report of my problem and experience so far and they just send back an AI response. Put some effort in and do your jobs Wizard 101

@remote marsh @simple juniper
Can someone help me out here since obviously support won’t

[remote marsh]

Hey lemme look but please don’t ping staff, they’ve very present in the bug reports right now

But one sec

[grim crane]

Please help me too

[unreal hound]

This is the email I sent in, it has a bit of cheek to it but clearly explains my problems

[verbal canyon]

same situation im in

[remote marsh]

I see. The stock emails get frustrating. Did you send your 2nd email with the QR code in settings (if able)? It may seem redundant but this gives support a bunch of of backend info that helps assist. They’re not “forgetting about you”, the membership was based off of logs that you were disclosed from for whatever reason, a technical error that they’re looking into. I’d try another email (I’m sure it’s getting tedious and frustrating, I’m sorry), stating again that you did not get free membership due to your Arc 1 pass not working. I’d stick with just the essential information this time, to keep it clear and quick for staff to review

[remote marsh]

Did they send you the same exact email?

[verbal canyon]

yes

[remote marsh]

What’s up

[verbal canyon]

ive sent 3 emails i bought arc 1 pass at midnight of oct 14

[unreal hound]

They could just come in here because it’s their fault they are too lazy to read

[remote marsh]

Okay so midnight of Oct 14th makes sense. Your account didn’t make the cutoff of the logged purchases that were granted the membership. It appears they plan on running the report to get more accounts that have purchased again, and grant them membership. You should hopefully be getting your membership at some point today, whenever they post the report has been run again

[verbal canyon]

the cut off was noon of oct 14

ive restored license, deleted the game, created new character, and have waited for support. Joel said any account that bought the arc 1 pass before noon of Oct 14 would be compensated

[remote marsh]

Oh I apologize are you saying midnight as in the night of the 13th going into the 14th? I misread it

[verbal canyon]

yes from oct 13 to oct 14

[unreal hound]

I’m actually going to blow my top if I have to write another stupid email and rephrase it so a child could understand

[remote marsh]

Joel is not support, just going beyond his job description to help the best he can in here and get information for the right departments. Support does not operate within these big threads. (I see what you’re saying, I’m more explaining the “why”. I don’t work here so I can’t speak to what they “should” do)

[verbal canyon]

games been out for almost 20 years arc 1 should be free atp i havent been able to progress for almost 5 days now because i cant play the game further then wizard city

[steep lodge]

24 hours later and still not able to access

[verbal canyon]

Its been almost a week for me lmao

[remote marsh]

Unfortunately the best I got for ya’ll would be to email support again emphasizing your issue if they sent you the equivalent of a shrug. I’m sure it’s getting frustrating but that’s the only official way to actually ensure they are aware of your account Staff has been very present in the bug reports, this one especially, so they are at least aware of the issue.

[grim crane]

I bought the 20 dollar pass and I can't get in at all

[remote marsh]

When did you buy it

[subtle prairie]

Any idea when the next batch of 2 week memberships will be distributed today?

[misty turret]

I brought mine last night and also tried to make a new character to fix it but hopefully it will get fixed

[remote marsh]

Nothing noted, you’ll have to keep an eye on this report thread

[grim crane]

Sunday or Saturday

[remote marsh]

Hm okay, I’d note my above messages. Sorry you’re dealing with this

[unreal hound]

Yeah Kai feels like my friend now we’ve been hanging out in this thread together the whole time haha

Can’t play the game but we can at least complain together !

[grim crane]

Above messages wait huh? Yeahh I got it right and I opened the gift and it said error try again

[remote marsh]

You got a gift? Have you tried the restart game, restart console, make a new wizard, skip tutorial, go back to original wizard tricks?

[forest goblet]

How do you check to see if you membership time?

[craggy oxide]

Same thing here and I bought mine last night

[grim crane]

Yesss I did all of that

[remote marsh]

Nothing says how long you have it. To see if you have it, you’ll have to try a membership zone

[remote marsh]

Sorry man

[grim crane]

And still nothing

[forest goblet]

Understood thanks

[craggy oxide]

I have the same issue as well I even have proof of payment on the date and time of the purchase as well and I tried all of the above things

I emailed with the QR code and everything as well

[grim crane]

Exactly

I have the same issue

[craggy oxide]

It’s just frustrating at this point

[unreal hound]

Now they won’t even respond, first time I’ve gotten this “response”

[grim crane]

Dude yes

[unreal hound]

Preach Kevin, half my hair’s been pulled out already. Let’s pray they fix this before I look my high school history teacher. 🧑‍🦲

[craggy oxide]

I just hope in due time it fixes..

Or give us back money or 20 dollars worth of crowns

[sour moon]

Its been two days for me, yet waiting for them to fix.

I forgot to show this yesterday, still the same thing from the last person.

[simple juniper]

There is no way to give manual access, gettin the player name information from players last night was so we could get them and copy them to our internal servers to see if we can find what went wrong.

Chimp's character really helped and has helped us find a big clue as to what is happening.

[unreal hound]

Chimp shut up and listen he’s here to help

[sour moon]

Chimp is a big W fr

[craggy oxide]

Is it possible if I send you the information in our personal chat?

[simple juniper]

We got about 12 peoples worth yesterday and are using them to compare back and forth.

[sour moon]

true lol

[grim crane]

What does that mean?

[craggy oxide]

I trust Joel work I know it will get done

[simple juniper]

Oh no, I am just relaying the information I am Vice President of Product, not a programer, those people are way smarter.

I can say, with the character we got from chimp, it looks like we got a partial fulfilment from sony, and it applied some access passes to him, but not the early ones. So we are trying to add in some protection from the delay that can be on the Sony side so that if the purchase happens and doesn't fully fulfil, we have it auto fix in another cycle later.
But before we do that, we are looking at all the other accounts that have had the issue and trying to see if they all have the same problem or if its occuring in different spots.

[unreal hound]

Would it be possible to manually give memberships to those here who are faithfully waiting to play the game?

[craggy oxide]

From what I saw the gift box briefly showed up and when I clicked it an error occurred and it never came back up

[simple juniper]

We will run the script again today to grant memberships to people that we see have the transaction happening but no proper fulfilment,
There were some accounts where PS never reported the purchase, due to PSN being down for a while. We are still working with them on that, as they charged, but no fulfilment came to us. Very small number of people in this situation.

[rustic current]

Any idea what time we can expect the script to run roughly?

[unreal hound]

Thank you for the info

[simple juniper]

I do not, sorry. I am just passing on the info as I get it.

[craggy oxide]

I made sure in the email I sent I showed proof of payment and it took the money out of my psn wallet

[grim crane]

Am I in there because I've been trying to get it to work for like days now and did everything

[unreal hound]

Question, any talks on giving those afflicted with this glitch a special cosmetic or a free crown pack? Something to make up for the failure to provide services from Kingsisle and Sony

[craggy oxide]

Question, would this membership be compensation while the company is sorting out the arc 1 issue until it’s fixed or?

[unreal hound]

I truly hope membership isn’t compensation

Chimp we don’t need your stupidity

We’re asking valid questions

[simple juniper]

we will apply a 2 week membership, and hopefully have the fix in soon. I can tell you the moment we can have it fixed we will.

[simple juniper]

2 week membership

[unreal hound]

That blows honestly

[craggy oxide]

Thank you can you notify us when that membership goes into effect

[simple juniper]

we will run a script today to pick up those that were not picked up in the script we ran yesterday, or any people who had the issue from Tuesday to last night.

[sour moon]

Awesome lol

[unreal hound]

Went from hating on Joel to sucking up

[remote marsh]

Please dont bypass the automod

[grim crane]

I hope I'm in that list 😭😭😭

[craggy oxide]

I hope so too 😂😂

[sour moon]

let’s all pray and wait for the people who worked on fixing this problem

[misty turret]

It will be fixed for sure I have no quests left in wizard city until my pass works 😂

[grim crane]

Right!!

[misty turret]

All I’ve been doing is fishing until it’s fixed 😂

It just seems like you can’t play the game until we have access to our passes 😂

Also apparently there are rumours of some people on PlayStation have hacked the game 😅but not sure on that one

Yeah Joel is our hero 😂he did it in the last of us and hopefully on this to 😂

Eye eye 😂

I’m just glad the lag got fixed 😂it took so long with the lag

[sour moon]

the lag is a PAIN! i accidentally bump enemies everytime i tried to cross the road safety. I’m glad its fixed.

[misty turret]

Also does anyone else have the unavailable message on the arc pass on the ps store?

Yeah I know right like I don’t want to fight right now 😂😂

[sour moon]

I do, it happens after you purchase it i think

[misty turret]

Yes I will keep an eye out

Yeah it seems like Sony are having issues I preordered bo7 and it says the same thing

Normally it should say purchased but I’m sure things will work again soon

[stray condor]

@simple juniper I haven’t received the 2 week membership, i got my put my ticket in on Sunday. Should i have gotten it already or should i expect it in the next script

[remote marsh]

Sounds like you should be expecting it in the next script.

I urge anyone checking out this channel to please search Joel’s messages and the pinned notes before posting in lieu of pinging staff

[stray condor]

I just wanted clarification since he said that people with the issue before the 14th should be good and i got it on the 11th

[remote marsh]

Yes they are aware of an issue with PS communication that left some people out, and are working on that as well

[stray condor]

thank you, much appreciated.

[oblique iron]

How do we check if we got the additional 2 week membership applied if we already bought a membership?

[remote marsh]

You won’t be able to check at this time, you’ll have to note the end date of your normal month and see if it continues for the additional time

[oblique iron]

Alright

[misty turret]

I also just informed those on Reddit who are asking about it to

[vapid bane]

With the Arc 1 issue is it a thing I should ticket support about or just wait until an eventual fix is patched into the game? My friend and I bought it last night but couldn't access the pyramid in Krokotopia

[misty turret]

Yeah they are looking into it today

So hopefully we all gain access to the areas we purchased soon

[vapid bane]

Oh, that's good to know thank you

[misty turret]

No problem I know a lot of us can’t proceed in levelling

[tough vessel]

I buyed the Arc 1 pack but I don’t have it

[misty turret]

Hopefully it’s fixed tonight if not today they may just need more time and working by the weekend

[grim crane]

I've been waiting for 5 days or so

[misty turret]

Don’t worry I know the pain I brought it last night but at least they are looking into it today XD

[robust forge]

Unable to access certain dungeon. Anyone know how to reset this? I tried resetting the app and still nothing. Might think I have a corrupted character. Thoughts?

[misty turret]

What dungeon? The one at death school?

I’m sure it’s part of the pass right?

[robust forge]

Colossus boulevard

[misty turret]

Did you restart your game?

[robust forge]

Yup, this been happening ever since Tuesday

[misty turret]

Maybe it’s related to the issue with the pass at the moment

Also maybe try turning cross play off?

[robust forge]

Ahhh 🫠 I did made a support ticket regarding it but haven’t heard anything.

I did I tried switching relm and turn on and off cross play still nothing

[misty turret]

Yeah maybe that’s why you can’t enter but this is good to know

@remote marsh

Do any other dungeons work for you @robust forge

[robust forge]

Yeah what crazy is that some of the missions, I have to do it twice . The one that I done Tuesday got somehow duplicated. For the main quest of Colossus Boulevard , I had to do it twice. The first time it let me on that dungeon I showed on the video but the second time it doesn’t let me in

[misty turret]

Oh that definitely sounds like a bug

[craggy oxide]

Check the pin messages on this chat guys

Joel gave some insights

Been having the same problems too

[misty turret]

@robust forge There you go some insight

[craggy oxide]

Hopefully some fixes come soon 😭

[robust forge]

Can you @ me on it . I’m kinda new to discord 😭

[craggy oxide]

Click where you see arc 1 pack not working and you’ll see pins

[craggy oxide]

Essentially this*

You can read from there

[misty turret]

It’s just a waiting game now

[craggy oxide]

Yep

[robust forge]

Ahh gotcha thank you @craggy oxide and @misty turret

[misty turret]

Anytime

[vernal wind]

Bought the pack on the 14th, just wanna play the game

[fathom oak]

I can't get the arc 1 pass to work on ps5. I tried making a character and skipping the tutorial and going back to it, but I got nothing. I don't know what else to do besides trying to reinstall maybe? I'm guessing from the look of things here that it's still being worked on

[subtle prairie]

Yeah it is. How long ago did you buy it?

Sometimes it takes about 2 hours to go through on Ps5 apparently

[fathom oak]

I got it on October 11th and I've been playing for at least 2 hours after. I'm just confused at this point

[subtle prairie]

Ah damn okay

Joel said he is working to distribute 2 week memberships to all the players whose passes are bugged

[fathom oak]

Oh, ok. Yeah, that would be nice for the time being

[quick haven]

I had this issue then it immediately turned into an issue with the game crashing everytime I try to log in. Everytime it finished the Kings Isle loading screen it crashes.

[steep lodge]

Alright so who ever said that the bundle would only apply to characters made after purchase is a liar

[fathom oak]

Yeah, it seems to be more complicated than that

[vernal wind]

I emailed support roughly 24hr ago and no reply. Is there anything else I need to do to ensure I’m included in an eventual fix?

[stray condor]

You did it

[raw hemlock]

I remember this same thing happen to me when I got mine

[wispy nova]

Am I getting my $20

[steep lodge]

Am I getting the world's I paid for yet?

[stray condor]

I think they will let us know when

[lethal walrus]

Hi, question, I receive gift box but it doesn’t let me accept it and it says it has a problem. also, I did bought the arc pass

[subtle prairie]

It’s a glitch. How long ago did u buy it

R u on ps5 also

[lethal walrus]

Yea ps5. I bought today at 1:27 pm

[subtle prairie]

Most likely the same bug a lot of us are experiencing

I’ve had it since the 13th and can’t access krokotopia either

[lethal walrus]

Well then I thought it was kinda fix

[subtle prairie]

Joel is in here and said they are trying to apply 2 week memberships to the accounts who purchased it but it’s not working

[lethal walrus]

All right, then we wait patiently

[subtle prairie]

Pretty much

[cunning wing]

Im having this same issue, I bought mine arc 1 pass 3 days ago and it won't work

I had asked Playstation for support or refund and they told me they see nothing wrong with the item so nothing they can do, and since to them its not faulty they wont offer a refund

[sharp panther]

Same bro I wanna play the game so badly too😢

[slate quest]

Welcome to the club

[unreal hound]

I was about to say, a whole new set of names appear

[raw hemlock]

Same got it on my day off two days ago thinking I was gonna grind 😪

[slate quest]

Yeah today’s my off day and I’m hoping they can get the 2 weeks out to us soon so I can play a little tonight

[unreal hound]

It’s my day off today, I was supposed to be in the first group to get membership but we see how that went

[slate quest]

I’ve been opening this chat every 30 minutes just praying there’s a solution 😭

[raw hemlock]

Bro same lol

[unreal hound]

On the bright side.. oh wait there’s no bright side

[raw hemlock]

Tbh at least Joey and the rest that are helping are here giving us options to help

[subtle prairie]

No update on this?

[sour moon]

we all are waiting for the pass to be fixed

[subtle prairie]

Yes but in the meantime we can get a 2 week membership ^^*

Free* for people whose passes aren’t working

[tough vessel]

How

[subtle prairie]

They’ll check the accounts that purchased the pass but it’s not working and apply a 2 week membership

They did it for a batch of players yesterday and they got it

[north horizon]

I have the same issue with it not working, I went to krokatopia and I purchased the pyramid for 3500 not even thinking about it. Would those go back to me?

[tough vessel]

Well not us

[subtle prairie]

You wont get the crowns back no

[subtle prairie]

?

[raven maple]

Why is the pass not working?

[subtle prairie]

It’s bugged for some people. All 3 of my brothers got it yesterday and had no issues. Meanwhile I’ve been locked out of krok since Tuesday

[tough vessel]

Well not us we need free membership right now I’m bored

[subtle prairie]

Oh yeah 100% I’m w u

Been stuck at level 18 with nothing else to do since Tuesday

[raw hemlock]

I still haven’t got a response to my email I sent to support have you ? @subtle prairie

I @ you only because we both got it on the same day so I figured you sent support a email around the same time I did

[subtle prairie]

I have, I got a generic one back

Yeah nw

[raw hemlock]

Dam I didn’t get anything back

Welp thanks more waiting …😪

[gloomy acorn]

They said they’re gonna run another wave of free memberships for everyone that got looked over idk how many times that’ll have to be done

[subtle prairie]

Yeah and idk when they’re gonna do it. If I remember correctly, it was around this time yesterday

[gloomy acorn]

I ended up buying a membership cause I had enough points on my Xbox account for a 10$ credit

The need for wizardry was too strong

[subtle prairie]

Hahaha so true

I’m not spending any more money on this game. I bought the $20 arc 1 pass and $5 worth of crowns to access crab alley, sunken city, and colossus blvd

[simple juniper]

OK, update, we just ran the script that should have gotten people from yesterday.

[subtle prairie]

Gonna check and see if it works

Did not work for me

Wow

[craggy oxide]

Will check and keep you updated

[slate quest]

It worked for me

[subtle prairie]

When did you buy your pass?

[slate quest]

I bought the pass 2 nights ago I believe

[craggy oxide]

It worked for me

[subtle prairie]

Wow

[craggy oxide]

I bought mine last night so maybe wait a bit and they will get you in trust in Joel

[stray condor]

Didnt work for me and i got my pass saturday

[subtle prairie]

I bought mine 2 days ago. Quit my game, closed app, nothing

[sour moon]

I can agree, I just playing this game for childhood reasons, i kinda love the idea of cards being used as magical summonings.

[craggy oxide]

What I can suggest guys if it does not work by the end of today, scan the QR code on settings, send an email stating the issue, if that does not work try uninstalling and reinstalling

[subtle prairie]

I already sent an email

[craggy oxide]

I tried all these and only just got access

[sour moon]

HE MADE IT IN W!

[stray condor]

I have already done everything

[subtle prairie]

^^^^*

[sour moon]

same

no results rip

[craggy oxide]

I think they are sorting some at a time but it should work soon

[subtle prairie]

We’ll see

[stray condor]

I just thought they would go in order from when the game released

[craggy oxide]

Is this the membership compensation or the arc 1 pass access?

[subtle prairie]

The membership compensation I believe

[craggy oxide]

Yeah that is what I’m curious about

[subtle prairie]

Try going to grizzleheim and see for sure

[sour moon]

holy i made it in!

(ignore my health.. XD)

[subtle prairie]

I don’t think that’s included in arc 1 pass

[craggy oxide]

I’ll check colossus

[subtle prairie]

Did u do anything special

[craggy oxide]

Wwwwwww

[sour moon]

no i just went in

[subtle prairie]

Did it let you in first try

[craggy oxide]

I can confirm it is the membership pass, I was able to make it into colossus blvd and I don’t think that was included

[subtle prairie]

This is ridiculous man

[sharp panther]

It’s working for me aswell! I’m in

[subtle prairie]

When did you buy yours?

[craggy oxide]

Did you check it back now?

[sharp panther]

Last night at like 10pm I sent an email like 2 hours later at midnight

[subtle prairie]

Wow 👍🏻👍🏻👍🏻

I bought it Tuesday at like 3 pm and they said I’d be in this round of memberships but apparently not

[sharp panther]

I’m sorry bro 😭 😭

[subtle prairie]

I tried quitting in game, closing app, restarting console, uninstalling + restoring licenses

Nothing worked. Sick

[craggy oxide]

Man that sucks but I know soon you might get in 🥹

[subtle prairie]

I’m boutta crash out

[stray condor]

Frfr

[subtle prairie]

This mean you only gave it to people who bought it yesterday and not in between the first round and yesterday??

[lost marlin]

Ngl im salty asl waiting for this fix

[subtle prairie]

Same. I don’t understand how people who bought it at 10 pm last night got in but people who bought it days ago are locked out still

[lost marlin]

Same can’t do nothing tho just gotta wait

[subtle prairie]

Yeah just really frustrating

[rustic current]

Worked for me thanks

[subtle prairie]

When did you buy it ?

[unreal hound]

Still not working, bought pass on Oct 12 4:35 PM have done the new character skip tutorial reset game almost 50 times now. Keep getting told mine will be fixed and the fix is the compensation.
Is another script going to be ran today for those still waiting from the weekend? Or has communication with Sony been established so as to fix the problems on their end? And is there any eta for this? @simple juniper

[subtle prairie]

^^^

[rustic current]

Bought it about 48hours ago, but I did submit a ticket also

I think if your not getting the fix then you should submit a ticket

[subtle prairie]

I submitted a ticket as well

[simple juniper]

Yes

[upper cairn]

I bought mine at 5pm on October 14th and it works for me lesgooo

[unreal hound]

Thanks Kingsisle 🤦‍♂️

[subtle prairie]

Got a generic reply

[simple juniper]

We have some accounts that aren't fitting into the scenerio we wrote the script for. We are working on a new one, will test tonight and put it out hopefully tomorrow that will catch some outliers.

[subtle prairie]

We have to wait till tomm??

[stray condor]

Insanity

[unreal hound]

Thank you for the update Joel

[subtle prairie]

Insanity indeed. This is ridiculous

[unreal hound]

I know my two cents mean nothing in the scope of things but I will say calling this compensation is ridiculous for the fact of the matter is it’s a bandaid to fix a problem not created by the consumer. Is a bandaid a gift for trouble caused? No.

[stray condor]

I dont have a problem with the compensation, i have a problem with the fact that i was told my stuff would be fixed today and it isnt. Not everyone has unlimited free time.

[subtle prairie]

Same here. Leaving town tomorrow and won’t be able to play all weekend

[steep lodge]

Either I got the membership or I got the 2 weeks cuz now I can access krok

[subtle prairie]

When did you buy?

[steep lodge]

Yesterday morning around 10am

[subtle prairie]

Gotcha

[tough vessel]

My working now

[subtle prairie]

For those it worked for, did y’all get a gift notification when the arc pass was purchased? And was there an error trying to open it?

[tough vessel]

No

[subtle prairie]

Bruh

Like in game, you didn’t get any gift notification?

[simple juniper]

Technically it should auto consume as soon as you log in and no longer be in your gift box for you to see or click on.

That is what makes me think your account is in a different state @subtle prairie

[subtle prairie]

I gotcha

[lethal walrus]

That what happen to me as well . When I got the gift notifications but it doesn’t let me accept it. That happen when I bought arc pass today

[rustic vector]

I just purchased the Arch Pass as well it’s still an active issue for me on PlayStation. Tried all the work around methods too 😕 hopefully it’s patched soon

[raw hemlock]

This happen to me I’m in the states

O it works for me !

Let’s go thank you finally idk if it’s the free membership or the pass

[subtle prairie]

Out of nowhere?

[dull condor]

I guess i shouldve found this discord before i bought the pass 10 minutes ago

[raw hemlock]

I just tried it now and it let me in

[subtle prairie]

Did u try earlier or did it just now work @raw hemlock

[raw hemlock]

Yes I tired around 12-1 pm

Didn’t work until now crazy part is I don’t even get a email back from them

I’m just thankful 😌

[simple juniper]

we ran the script for people at about 4pm today, for those that were in the strange state yesterday, to add the 2 week membership. We are still working on a perm fix, but this should get you through for a while.

[raw hemlock]

Thank you brother man appreciate it

[raw hemlock]

Sorry bro hopefully it fix’s soon for you

[simple juniper]

I have to go get dinner, its been a LONG day again, been at it since about 640am.

As I get updates on things tomorrow I will let you all know.

[dull condor]

Thank you sir

[raw hemlock]

Wow the effort I appreciate it honestly at least some thing is happening and yall communicating

[simple juniper]

I did take a lunch today, so thats better than yesterday where I only took a 15 min break.

[misty turret]

Joel you are a god! Thank you it’s working

That had to be the quickest right I only brought it last night 😅

[unreal hound]

Another tally to days spent waiting IIII

[potent geyser]

Hey Joel, doesn’t look like I was on the script cuz I’m still seeing the same thing. Any way I can get it?

[random bridge]

Another lost soul who gave up 20$ for unplayable content

[surreal tusk]

I contacted a couple days ago support and wasn’t on the script either…

[gleaming hemlock]

I bought the arc pass on Monday, contacted support the same day, and have tried un and reinstalling. I also have yet to be included in the accounts getting the temporary membership fix

[whole cradle]

Just bought the pass for my friend and the same thing is happening

[hard shoal]

just bought the arc pass and i didn’t even know all this was happening until i looked it up online😞

[wispy nova]

I still don’t see my 20 dollars 😭

[noble birch]

When are they fixing the constant crashing caused from the lag patch

[wispy nova]

I was bout to say I think I’ve crashed at least 20 times just today

[noble birch]

Id rather deal withbtha lag then the crashing

[wispy nova]

bc it crashed about 5 times when I was in 1 dungeon 💀💀

[random bridge]

Unable to submit a ticket on the website any fixes?seems impossible to get support through console

[grim crane]

I still can't get in kroctopia!!!

[timber spruce]

I haven't been on all day but I can guess the two week membership didn't go out and the arc one pass is not fixed

[ivory ice]

Just bought the arc pass only to find out it isn’t working 😞

[grim crane]

Just buy the potion

That's what I did but I want my 20 back fr fr

[late root]

It hurts weekends on and still haven’t got the arc pass yet

[trail mirage]

I solved it by uninstalling the game and reinstalling it.

[random bridge]

Everyone and their grandmother tried that already.. the rumor is that people had access to some areas that weren’t meant to be included in the pass and people took advantage. now it’s locked off until they fix it for most people

[fervent perch]

i wish they would at least tell us and take it off the store so nobody buys it while its not working

[rose kraken]

I uninstalled and have had luck no crashes maybe once or twice no lagging arc 1 pass or the potion maybe seems to be working

[stray condor]

Its only affecting a small number of us, also they have given out two scripts of membership. If you havent gotten it either you wait for a new script to fix or some of us have a different problem where the script isnt working for everyone

[vernal fog]

Yea, the Gift will pop up and it will say error when I try to claim the gift

[naive warren]

I was really hoping this server shutdown from last night would’ve solved my issue, but it’s still the same problem…

It’s so frustrating how they can enable free membership benefits so easily, as a soft launch, they should’ve enabled it for a week or two to work on these bugs without problems. These type of issues drive players away.

[vernal fog]

Yeah, really killed a lot of the excitement I had for the game

[naive warren]

And when you email them, it’s the same default message they send everyone… that they’re absolutely aware of the issue and have no ETA….? the amount of rumors and tricks i’ve heard that the issue can be fixed, and seeing the same pop up, makes my blood boil 😅

[vernal fog]

And it works for both my friends so we just can’t play together anymore

[naive warren]

me too… they’ve been waiting on me which i feel bad about that bc they would’ve easily gone farther, so i rly hope this weekend, kingsisle can get this update or an optimal solution out.. they’ve done this business for almost 2 decades like come on

[vernal fog]

Yeah, if it’s not fixed by the weekend i guess it’s just time I move on tbh

So at least my friends can enjoy their game and not have to keep waiting on me

Hopefully it’s fixed when I get back from work

[verbal canyon]

account still not fixed

[flint crypt]

Still having issues with the arc 1 pass. For some reason it’s not letting me access areas included.

Things like this make me want to request a refund the mount I paid for and the arc 1 pass. This is honestly criminal.

[remote marsh]

When did you purchase it

[verbal canyon]

@remote marshWhy are you still responding to chats if you cant help its pointless all you're going to tell him is "they're working on it"

this shouldnt be an issue at all. why release the game if it wasnt ready

[flint crypt]

My friend a I purchased 25 minutes ago.

[verbal canyon]

@flint crypt if you pruchased it after noon of October 14th then you gotta wait for a fix

[flint crypt]

lol that’s great

[verbal canyon]

ik right

[remote marsh]

Try:
Restarting Game
Restarting Console
Make a new wizard, skip tutorial, go back to original wizard

There is an issue with it, but this works for some users

[flint crypt]

Making a new wizard worked.

[remote marsh]

Wondrous

[flint crypt]

But please guys this gonna drive new players away. Things like this can’t be happening.

[remote marsh]

Just offering the workaround that works for some users. I’m sorry that it doesn’t work for you

[flint crypt]

Any compensation @remote marsh ?

[remote marsh]

2 weeks membership is being given to the folks that it isn’t working for at all

-# Which broke for a few users as well unfortunately. They’re working hard to fix all this

[flint crypt]

Wow.

[remote marsh]

iirc it’s like 1 in every 10,000 users that bought the Arc 1 pass had the issue of it not applying. Out of the people that bought it, the people that didn’t get the free 2 week membership is also very small

But idk I don’t work here

[wispy nova]

At this point they need to get rid of arch 1 and just give us all our 20 dollars 💀

[vital yacht]

In order to get the membership as compensation for the arc1 pass not working do you have to submit a ticket to kingsile?

Because I bought it last night and it still isnt working for me today

[wispy nova]

I didn’t see the point of the 2 week thing considering I already bought crowns for the membership lol I’ve yet to see any refunds still

[rustic vector]

I logged in late last night and mine worked, I didn’t try any new methods. Maybe my character was part of the script push I’m note sure. When I logged in, had a pop up that said arch pass 1 was successful or something like that

[vital yacht]

Yeah I havent been able to play with the pass yet. Does it look like they are giving refunds?

Would you go through kingsisle for this or through playstation support?

[rustic vector]

Doesn’t seem so I submitted a support ticket and they responded saying that it’s a known issue and the developers are working to fix it

It’s not a PlayStation issue so they’re not allowing it to be refunded

They should just remove it from the store until it’s fixed but seems like not a lot of people are experiencing the issue

[naive warren]

nope because i submitted a ticket and still don’t have access at all

[naive warren]

if they remove it from the store, there’s no proof of purchase….

i still think giving everyone membership for free for 2 weeks or a month, just like they’ve done on the PC Severs is better than just being like “wE aRe WoRkiNg oN iT”

[rustic vector]

If someone already bought it they should have the receipt to show that it was purchased shouldn’t matter if it’s removed

I hope it gets situated soon for everyone

[naive warren]

for one, i def didn’t get an an email, but ill def look into that… but another thing, this is not a failed product to playstation which is who i paid, its kingsisle, my money is good as gone, we just have to wait

[rustic vector]

Definitely check out the email issue it should look like this

[naive warren]

thank you for validating, but i still stand on the statement that it’s not a failed product on playstations side so a refund wouldn’t be ideal until kingsisle approves it

and i literally thought about it, getting membership would’ve been cheaper, more effective, and in the long run better bc arc 1 isn’t as long as the other arcs

[rustic vector]

Yeah for real I wish I researched it before I bought the arch because I’m gonna end up getting the membership elixir anyways

[bright radish]

Hopefully this maintenance fixes it somehow

[naive warren]

i’d wait it out if u can… bc i heard they have this patch sent to playstation already but it takes up to 10 days (from oct 14) for playstation to send it out, because games are by popular demand… for example, any bug on Call of Duty or Fortnite, those get expedited because those are money making games, where as Wizard101 is still relatively a small game

[wise mica]

3 things I have to ask, 1. How do I get the Colossus Blvd quest, Done all of main street quests and nothing from Ambrose and I'm lvl 13. 2. Where is the intro quest to Grizzleheim that Zeke sends you on? 3. 3 street savior isnt being given yet ive done all missions on all 3 streets - Crab Alley

[gloomy acorn]

Now the servers are down

Actually starting to be a little ridiculous no reason this many people should be having this much trouble

[naive warren]

Valid points…

1. Colossus is an optional zone, I had to buy it… but I was able to get it once I beat Wizard City, quest comes from Ambrose.
2. I was also able to do that quest from the Grizzleheim guy, but I did a bunch of other side quests too so I don’t know what triggered it, anything w xp though, and crafting
3. I have to check that if I got the badge bc when I beat Grab Alley I only got underwater hero or something

[gloomy acorn]

Have not been able to go 1 day without some sort of problem

[gloomy acorn]

Paid 20$ for the arc pass didn’t work had to spend 10$ for a membership. Now I can’t play the free game I spent 30$ on. Really tried to be positive about it but this has now been 5 straight days of taking my money and giving me nothing

[vernal fog]

Even after the membership it isn’t working ?

[naive warren]

ya that’s why i said wait… its pointless bc the game itself is so buggy

why didn’t they just play on a testing server first like they normally do when worlds drop on PC?

[gloomy acorn]

They said they would give me a free membership but they went thru “2 rounds of giving out memberships” and I somehow missed both even tho I sent my profile information straight to Joel who said he passed it along

So I had to buy my own

[unreal hound]

@remote marsh I know you don’t want people pinging staff so I hope you don’t mind if I bug you. Do you know if the script to catch the outliers from last weekend has been ran yet?

[remote marsh]

I’m not sure, I don’t believe they’ve said that they’ve run that yet

[remote marsh]

Nothing has been said today

[wise mica]

It says Colossus is included in the Arc 1 pass though? And the only thing Ambrose says is "Have you gone to Grizzleheim yet?" Baldur hasn't given any quests either for the Grizzleheim Intro. And 3 street savior shouldnt be tied to Crab Alley if Crab Alley is pay walled and not included in the game achievements (On PC Crab Alley is tied to Arc 1 but on console I think they left it out on purpose to either get more money or didnt realize their mistake.)

[remote marsh]

They did yesterday for accounts from the day before

[unreal hound]

Hey while I have you, are servers down?

[remote marsh]

Yes

[unreal hound]

Appreciate you

[naive warren]

Literally this has been an alarming issue, taking money from people and not making this issue a priority

[unreal hound]

From what I’ve heard the studio has been running around fighting to fix this, and some problems stem from Sony themselves. Trust me when I say I’m with you that this is a pressing issue, all we can do is trust they are doing all they can. Also they’re just people getting paid by a company, I know I’ve shared my two cents on how they should handle the situation but all we can hope is the issue gets resolved quickly.

[vernal fog]

Do we think getting the membership in the meantime is worth it? Would I get an eventual refund on the arc 1 pass

[naive warren]

I understand there’s a process to troubleshoot… but as a gaming company and business perspective, releasing a scheme they release commonly on another server will at least prevent the pressure from the audience like us.. money isn’t made from trees, and those who’ve spent additional money, like I have, for something that was quoted as a bundle, it’s like almost scamming because of lack communication.
From their engineers who are working on the solution, I respect that and I have faith they’ll fix it.
As from their business and marketing team, compensation shows they care for their audience, otherwise they’re turning away potential customers, which they have already.

[naive warren]

they haven’t been able to do that now, why create another bug for them? i’d wait honestly, make another wizard, side quests, there’s a bunch of other games to play too meanwhile besides wizard101, that are free and bug free, like Skate, Fortnite, Goat Simulator (free with PSN)

[unreal hound]

I full heartedly agree on lack of communication and in my belief lack of compensation. Their compensation is just a bandaid to resolve an underlying issue that they have to solve separately. I’ve spent personally just shy of $100 already and honestly I was seriously considering refunding it all because how they handled the situation. My love for the game is the only thing fueling my patience at this point.

[naive warren]

$100???? see what I mean?

They need a better system to communicate with their audience AND get with their business partners for better compensation, instead of a shy 2 week membership access, that people are STILL not able to access. @remote marsh

[remote marsh]

I see your frustration. I think the 2 weeks was fair to those that immediately received it, however it’s much trickier for users still experiencing those issues. However, I don’t work for KI and have never personally had to handle this type of compensation, so I’d be hesitant to speak on whats more fair. However I very much see your point of view

[simple juniper]

Have I not been communicating enough? I mean I had a dr apt this morning so I am just in now. But I think this is the most communication we could possibly do.

[unreal hound]

@simple juniper You’ve been wonderful when we add in that this isn’t your job to communicate with us and you are going out of your way to help. That is how it’s been explained in previous messages. The lack of communication from support directly and the lousy responses received through emails by everyone is what frustrates the community the most.

[simple juniper]

Ahh ok, that is not my team at all, but I did help them draft a response yesterday.

[unreal hound]

From one working man to another I do appreciate the extra effort you’ve been putting in for the community. It’s the company that our frustrations are aimed at and sadly you guys take the brunt being on the frontlines communicating with us.

[simple juniper]

CS is hard work, I worked as in game CS for Everquest way back in 2002. Those people do a ton more than most people think, and they are easy to get upset with, because of the overly professional way they handle things.

[gloomy acorn]

I don’t think anyone is specifically mad at you guys more just the corporate end

[unreal hound]

I’ll say this the only communication I received from them is to come here and all who is here is Cam, yourself, and a bunch of frustrated people. So if you didn’t go out of your way then the whole community would have been left in the dark.

That’s unacceptable from a company who has accepted payment, period.

[naive warren]

I understand there’s a process to troubleshoot… but as a gaming company and business perspective, releasing a scheme they release commonly on another server will at least prevent the pressure from the audience like us.. money isn’t made from trees, and those who’ve spent additional money, like I have, for something that was quoted as a bundle, it’s like almost scamming because of lack communication.
From their engineers who are working on the solution, I respect that and I have faith they’ll fix it.
As from their business and marketing team, compensation shows they care for their audience, otherwise they’re turning away potential customers, which they have already.

[simple juniper]

2 weeks membership, should get you though.

[unreal hound]

And I’m niche in this so I understand others might like the two week membership but that means nothing to me and those who are going to buy all the content anyways. So in the end I’ve just been put out.

[naive warren]

Not everyone has access to 2 weeks yet, that’s still a bug @simple juniper

[simple juniper]

100%, I posted yesterday more information about that, and we are trying to get everyone fixed.

If I could just go manually push a button to fix you all I would.

[naive warren]

And, I purchased Colossus Blvd, Sunken City, and Crab Alley, to recently discover, that’s included with Arc 1. I won’t be getting my refund for that, am I?

[simple juniper]

I would also like is PlayStation wouldn't take 2 hours to tell us about some purchases, and I would love if they paid us daily.

[unreal hound]

I don’t envy y’all for having to work with them

[naive warren]

Playstation isn’t the one with the bug, it’s Kingsisle

[remote marsh]

Crab Alley is not included btw
(Not discrediting your question just to inform)

[unreal hound]

It’s both

[simple juniper]

For the zones that are included in it you can ask cs for a refund and see what they say, but for the ones that aren't included, they wont be able to help there.

[naive warren]

@simple juniper @remote marsh To reference

[craggy oxide]

Just another question, if after the 2 weeks member expires and we still have not gotten the arc 1 pass fix what do we do then?

[unreal hound]

They dismiss you, I’ve tried to talk to them about colossus blvd and they don’t care. At least not right now

[analog flax]

Pack still not working?

[remote marsh]

This was a 2023 free Arc 1 PC promotion, not the Arc 1 pass on console

#❔▹console-faq has the Arc 1 zones that aren’t included

[naive warren]

Then please clarify this somewhere, whether it’s discord, twitter, or your website. Because these are the type of misconceptions we have on what is truly included in Arc 1 or not.

Also, I know you don’t work for KI @remote marsh just kindly responding

[unreal hound]

I appreciate the link mate I’m keeping a screenshot, I’ve been so confused on whats safe to buy and not while glitched out

[analog flax]

@remote marsh any clue when will we be able to use the arc pack 1?

[naive warren]

I definitely need my 1,500 crowns back.

At least for Sunken City and Colossus

[remote marsh]

The information within the discord is in that faq link I provided, however I see the frustration that the console description is not more in-depth. Like I said I don’t disagree, just providing what I know

[simple juniper]

Console Faq channel is your friend

[remote marsh]

No further information than Joel has provided as I don’t work for KI

[craggy oxide]

@simple juniper

[analog flax]

Oh! Thank you

[naive warren]

It should be advertised as the description on playstation too. Transparency is part of marketing.

[simple juniper]

I will keep extending membership, but goodness we had better have it fixed soon.

[gloomy acorn]

It actually clearly states what’s in the arc 1 pass on the Xbox store

Weird PlayStation isn’t the same

[naive warren]

Not sure who’s responsible for that, but either way, we appreciate the response at least, and we hope it gets better soon.

[gloomy acorn]

I would imagine Sony

The store description at least

[unreal hound]

@simple juniper While you’re here, any eta on that script being ran for the outliers of last weekend?

[naive warren]

I never have issues with Sony about things like this, especially other games. I also understand this is a new platform for KI so we can give them some credit there too. It’s just the staff is experienced with situations like this, which is why the shock of so many bugs is alarming.

[simple juniper]

It looks like the text on Xbox has it, but Sonys text cuts off. I will get that fixed, but it says if I update the description it can take up to 14 days before its visible.
It also looks like their disclaimer at the bottom of the text field there replaced part of our text.

[gloomy acorn]

Silly Sony

[simple juniper]

and darn it, I can't submit a change unless I do it in every supported language, so once I get it passed marketing, we will have to have it all translated,
English< Arabic, Danish< Dutch< Finnish< French<German<Italian<Norwegian<Polish<Portuguese<Russian<Spanish<Sweedish<Turkish<Ukranian are all required it says.

[simple juniper]

The guy is working on the new script that should pick up all the people in the strange state

[unreal hound]

I know it’s hard to give an eta but are you thinking when the servers come back up, sometime this evening, or probably tomorrow

[grim crane]

Your too late I bought the 1 month potion -_-

[unreal hound]

It’s hard work I’m not here to discredit him I couldn’t do it, just curious

[simple juniper]

your 2 weeks will be tacked on the end

[grim crane]

17 years tooo.late -_-

[grim crane]

Yup 👍🏽

[simple juniper]

I don't want to poke him about it again, He said today, I trust today as long as nothing goes wrong.

[gloomy acorn]

Servers are up now

[simple juniper]

Ill poke if its like 4pm and I haven't heard.
No one likes a boss sitting over their shoulder, it makes it take longer.

[unreal hound]

You’re the man Joel

[gloomy acorn]

For me at least

[simple juniper]

Yup, and the quarantined character bug should be fixed in this version.

[wise mica]

I found the mission that I was "missing" 😅

[simple juniper]

there is also lots more logging for the arc 1 access pass issue in this server update, so we can get it nailed down.

[wise mica]

yeah one of my main quests bugged out and now i have to do it again 🙃 at least i found it

[naive warren]

We appreciate it @simple juniper Thanks for the swift responses and understanding our frustrations.

[simple juniper]

And sorry about the Sony wording not being right, We put the same wording in both xbox and sony backend.

I had absolutely no clue

[steep lodge]

Is maintance over?

[remote marsh]

Yes

[wise mica]

So when should we expect this, not trying to rush or anything but curious because I didnt know about a 2 week membership 😅😂🤔

[vale prism]

Yes

[naive warren]

they sent me an email about it but i’m working rn so after work i’ll check

[wise mica]

well it says I have the membership active but I have none of the benefits or membership access.

[naive warren]

🤠

I’m sure they’ll get to it eventually… but they aren’t getting another penny out of me for the time being… and I want my crowns back for the areas I should’ve had already… we’ll see but I’ll keep you and the group here posted @wise mica

[sage drift]

Bought it last night and still unable to get to the areas. Playstation store refused refund and wizard101 site doesn't provide customer support for console to create a ticket, just a page for marketing. https://www.console.wizard101.com/ "Do you know the way?" Ugandan Knuckles

[naive warren]

Yeah, so on the console, click the settings option where you can use your UI settings, and in the bottom you see, Quit, Support, and Close. You click support and it’ll help you.

As for the Arc 1 Issue, it’s ongoing

[visual kestrel]

So I got email saying the membership been applied to my account, buts it’s not working. Assuming best option is to send a support ticket/email and be patient?

[simple juniper]

did you log out and back in, or restart since you got the email?

[timber spruce]

Mine is working but I feel defeated lol

Happy questing y'all

And remember don't give up

[visual kestrel]

Yes closed out game and reopened, deleted save data, restarted console. Nothing unfortunately

[simple juniper]

Interesting, you might contact them again, but we are going to run another batch in about an hour I think.

I know they just got done testing the new round.

[hard shoal]

so i guess i just wait now?

[visual kestrel]

I’ll send a support ticket and check in an hr or 2 to see if anything worked

[analog flax]

This just answered all my questions

[hard shoal]

yeah, i was so confused when i got met with the paywall after purchasing the arc pass

[rocky cosmos]

it does this to a lot of people dont worry you are not alone in this case

[sage drift]

Thank you 😊

[analog flax]

Same here, I was like “wait a darn second” 😭 I’ve been playing wiz since I was a little kid and have never know KI not to be proactive when it came to bugs. Imagine my shock when nothing was said 😭😂

[naive warren]

I mean I remember it wasn’t this bad… they had test realms before their launches, and it wasn’t a full load of players, it was strictly members, and you could report the bugs in an order, and by the time the game launched, it was minimal bugs.

I don’t think the engineers fully thought out the execution of their program. Sure it works, it has the controls, almost everything is accessible from an end users POV, but all the other add ons, it was either not conveyed between the engineers and the marketing, which I could see happening with all the sudden changes we’ve experienced, or a specific department is lacking the quality effort, or may be a brand new staff? I could see that since KI probably had to layoff people over time or the other engineers pursued other opportunities…

It’s a factor of a lot of reasons, we just have to be patient I guess.

@cloud trellis this is the thread for that issue you mentioned

[simple juniper]

@naive warren I can say its not any of the above really, we did all the testing we could for months internally on playstation and xbox. We never encountered any purchasing issues on the playstation side until we went live.

[naive warren]

I understand that, we’re also talking about issues beyond Sony

[simple juniper]

ok the script was just run, please log out, shut down your game and back in to check.

[simple juniper]

Its just hard to not take it all personally, I have led this console port project for ~3 years and been at KingsIsle for 15.

its my baby

[rocky cosmos]

It work for me !!! Thanks you @simple juniper

[naive warren]

@simple juniper My apologies if I seem harsh with my verbiage, you’ve actually been extremely helpful and you have shown acknowledgement of our concerns. Your proactiveness with us today is what we’ve been looking for. I hope when I log on today, I’ll have zero issues with the Arc, and commend you and your team for your efforts.

[visual kestrel]

So far nothing for me, but patience is key lol😭

[naive warren]

I trust Joel, he looks to be working on it proactive. We can trust his team with the reassurance he has provided.

[simple juniper]

Thanks, its been a long week of saying we are working on it for so many things. But we got a lot done this week.
PlayStation lag is almost completely gone from Tuesdays patch, but some more crashing, we have a fix for that and need to send it to PlayStation on Monday.
Xbox got a new build and is in there cert process, for some crash bugs there.
We got the quarantine stuff patched in today on the server side, and we have been digging into the arc 1 issue. where like 99% of it is happening for the PlayStation players, but its set up the exact same way for Xbox, and its only hit a handful of people there.
New Nintendo build in the works, lets see if they accept this one next week, but its Nintendo so even if we send it out on Monday it will be 10-14 days until we hear back.

[lethal walrus]

Mine working now, thank you Joel!

[ivory ice]

Mine also !

[craggy oxide]

MVP Joel and team 🙏

[naive warren]

That sounds like a great project and we know reflecting the xbox and playstation project, we look forward to nintendo… our only comment is definitely keep your audience in a loop with any major issues or updates, just like we have been today.

I look forward to reliving my childhood again now. Thanks again @simple juniper !

[simple juniper]

I have been in this channel since last friday, making updates every day except sunday. If you didn't scroll back that far 🙂

[naive warren]

I just got access to this channel last night because it was posted on the Twitter page. Otherwise, I wouldn’t have known, as many other people likewise.

[fathom oak]

I just tried to login again after reinstalling and it looks like it still doesn't work for me. I guess I'm still waiting a while

Also, I tried using the QR code for support, and it doesn't send me anywhere? It just shows the website it should be going to with my info on it and the part where I should be able to put a description, but it doesn't go to the website 😐

[simple juniper]

the qr code should open your email client ( what ever one you use on your phone) and then puts a bunch of stuff in that email about your account for us. then you type in your bug and hit send.

[fathom oak]

Oh, I see. Well, I'm not sure why, but it doesn't send me out of the QR code app. I usually use gmail and it is logged in. I'm not sure if it's an issue on my end or what's going on

I'll give it another try and see what happens

[simple juniper]

try just using the camera app and see if it shows a link you can click, instead of a qr code reader

[unique epoch]

Any update on how to get the arc 1 pass to work? Or is it still being worked on?

[simple juniper]

its still being worked on, but we did just run the 2 week membership script for accounts where it didn't' apply right again. So if your in game log out and back in to see if you can keep going with membership.

[naive warren]

Yeah I’m still having the same issue right now @simple juniper

I also logged out, shut my ps5 off, still same thing

[fathom oak]

Oh, ok. I did get it to work on the QR code app. It finally popped up with the option to send the information on my gmail, so I just sent in a ticket there. I'm sure it'll be a while either way, but it's worth a shot

[simple juniper]

Darn, They will be running another batch tomorrow I think, but I won't be on tomorrow, visiting my parents.
But make sure you have a ticket in with the qr code.

[naive warren]

That’s okay, I feel a lot better knowing the effort behind is active, we appreciate your help! Hopefully by tomorrow maybe there’s a resolution, which we’ll post here if so.

Happy Friday!

[simple juniper]

Yeah, and I will ask our Community team to update here if there is anything major that happens.

[cloud trellis]

This has been a problem for a week and still no fix to some as major as this?

At this point it doesn't even seem worth it to wait. Since we have nothing other than "we're working on it" to go off of

[naive warren]

Yeah I mentioned it earlier but there’s not much they can do, as they are trying actively. They’ve fixed the lag and the crashing so i’m sure this will be fixed soon.

[simple juniper]

Don't forget the quarantined characters

that was the biggest one honestly, a few thousand characters a day

[naive warren]

Yes that too, I fortunately didn’t experience this but they resolved that within a day

[unreal hound]

Got an email and everything but I’m still not fixed

[cloud trellis]

For all the veteran players, is this something this company is widely known for? Because I just wanna save myself the trouble and uninstall if this is how they've always operated

[unreal hound]

@simple juniper Do I have to open another ticket now? This will legitimately be my 4th or 5th time because they keep closing it without fixing it

[cloud trellis]

4th or 5th time!?

Genuinely can't believe i wasted money on this game

[simple juniper]

Oh, no that issue was going on since day 1, it was priority 1.

[simple juniper]

Yes please and send me your player_XXXXX_XXXXX

[unreal hound]

Player_JBRQK_83932

[naive warren]

as a veteran, no this isn’t an issue on the PC. It just came to console a week ago, I would give them a grace.

If Joel was ignoring the chat, which he hasn’t, I’d still be upset, which I was earlier but the proactiveness, I respect.

[naive warren]

I got the same email too

[cloud trellis]

Hm, I see. Well it seems like a fun game. If it has only been out a weel I guess I'll wait and see.

[naive warren]

Trust me, I am saving my boyfriend from this mess right now hahah he wants to play but once I feel like everything’s okay, I’ll have him join me again, because this will be his first time playing ever

[cloud trellis]

This is my first time ever as well lmao interesting first impressions but i loved the first 10 levels so far

[simple juniper]

Its been out 7.5 days, with 2 weekend days there where we had people working over the weekend.

[naive warren]

Joel understands our frustration, and as a project lead, this is important to him and he will help as fast as possible, but we got to keep in mind, we’re human, troubleshooting takes time, and the process with Sony is tricky, since Wizard101 isn’t as popular as COD for example, so the process takes a while instead of immediate expediting updates left and right.

[simple juniper]

@unreal hound I had someone look at your account and it says your prepaid time was applied today.

[cloud trellis]

I see... rocky rollout causing staff to work into the weekend. Well with staff as active as that I guess theres nothing to worry about. Sorry your guys workload is so heavy

[simple juniper]

Most of us on this have been working 630am to about 6pm every day

[naive warren]

I’m on the same boat with @unreal hound hopefully it doesn’t count until it officially is applied.

[unreal hound]

I’ve already done the process of making a new character resetting game twice over. Should I do it more?

[simple juniper]

"looks like it was added within the last hour. I would have them hard restart their console."

[cloud trellis]

Yah you're right, my frustrations are certainly misguided. Still tho, glad to see this game/company has such active/caring development team

[simple juniper]

from the CS agent that opened up your account just now.

[naive warren]

I wouldn’t, I’d give it time and do some side quests or play another game for the time being.

[unreal hound]

Trying it right now

[naive warren]

I did that already. Maybe it’ll apply later tonight?

[simple juniper]

that was fordfire

sharween what is your Player_XXXXX_XXXXX

[naive warren]

Player_NTWEB_46666

Oops well both my characters are at the same spot, does it matter which player ID i provide?

[simple juniper]

nope

and Mocha send me yours too please

Sharween, support said it was applied to your account about 415pm our time so about an hour ago here.

log all the way out and back in again close the app all the way, with options close when on the ps home screen.

and what zone are you trying to get into

[naive warren]

Dumb question, Is there a particular way to log out? It’s not like PC where you press quit and quit, you can quit to character selection then manually close the app on the console.

[simple juniper]

you gotta go to the xbox or ps home menu

[cloud trellis]

Mine says Player_ZHZWM_73927

[simple juniper]

then press I think its the little button on the top right

then select close app

[naive warren]

May be for Xbox, I’m playing on the PS5

[simple juniper]

yeah goto the ps home screen

select the game but not with x

[naive warren]

But i’m trying rn

Same thing right now… I’m trying to go the Alter of Kings

[unreal hound]

I am happy to report it worked, thank you for your support Joel. Don’t take this the wrong way but I hope we don’t have to speak again haha. Best regards!

[simple juniper]

use the F one there

[simple juniper]

Same! but please leave a good review for the game if you left a bad one to start

[unreal hound]

I’ll definitely go and leave a 5 star, childhood favorite here

[simple juniper]

Try again

[naive warren]

Ok I’m at the character selection, I had to press J then I exit by going to the switcher, pressing F then clicking close application

[late root]

Hey Joel could u put my name in again possibly for the arc 1?

[naive warren]

Also, We noticed there’s a PS4 Icon instead of the PS5

[simple juniper]

it is a ps4 game

not a ps5 game

[naive warren]

But we’re still able to play on ps5 at least right? not sure if that’s why the conflicts are occurring

[simple juniper]

they are going to run the script again later. I have to log off for the day, its been a long week, and I gotta clean the house before my parents are here tomorrow.

[simple juniper]

Nah, we made it a ps4 game, but it runs on the ps5, we tested all that.

[late root]

Alrighty

[naive warren]

That’s alright, I’ll just work on other things for the time being. We appreciate your help Joel.

[echo bone]

Can I ask how do I get the free membership I bought the arc pass and I haven’t been able to get past pay walls

[simple juniper]

Good luck all, I really gotta go.

[late root]

When they run the script and I load in. Should I restart and keep trying to see if I got it

[simple juniper]

restart, its always the cleanest thing

[late root]

Alrighty cheers

[naive warren]

Only applicable for those who got the arc before Oct 14

[echo bone]

I bought it the 14th at 11:37pm

[naive warren]

How’d it work for you? Was there something particular you did?

[cloud trellis]

Unfortunately thats the name that it gives me @simple juniper it doesn't show anything else

[unreal hound]

The thing that did it for me was just resetting the console. I left it for a couple minutes off. Other than that I just followed the other five steps before and after. Log out, create new character, skip tutorial, check main character, then close app and reopen.

[naive warren]

Let me give that a shot, I turned my playstation off and on but i’ll reset and make another character I guess… hope it works

[cloud trellis]

And I wish I was sitting in front of my console right now but im running errands

[naive warren]

Hmm wait a min I think it did bc it sent me back to my dorm

Nvm :) I’ll just wait it out or do what @unreal hound did. Thanks for the help thou everyone!

[wise mica]

Currently have membership applied still an no access or benefits.... I guess ill wait 😇

[naive warren]

I don’t know yall, I have a gut feeling, just one more patch I think it’ll work, fingers crossed

[cloud trellis]

Awfully optimistic. On the surface it appears to be an issue that will take a lot longer than that

[naive warren]

For sure it’s been an issue since the game launched yeah

[cloud trellis]

But it mostly seems like it'll take a lot longer than that because Sony enjoys making devs lives difficult

In the meantime, do you think they'll offer like discounts for the weird membership thing?

[naive warren]

They offered a 2 week membership for those who got the arc before Oct 14, which I think they may extend that too

I actually emailed them bc since I got the arc, I paid for 2 zones that are included, which is about 1500 crowns so let’s see if they give that too

[cloud trellis]

I bought it on the 13th, how do I get that membership thing?

Is there like an email I have to send?

[austere sandal]

is this a whole issue because i bought the arc pass but also got membership (plan on playing other characters and leveling them all through 1st arc later on)

[naive warren]

welcome to the club :)

[sand lichen]

my arc 1 access pass didnt go through because i bought it during the maintenance

[unreal hound]

Aaaaaand I’m back

I’m a member now, supposedly that’s how I’m accessing the content with the glitched Arc Pass but now this pops up

So far it’s just crab alley and the membership is working for krokotopia

[fathom oak]

Have you been accessing the game with the arc pass or the membership? I'm just asking since I'm a little confused, lol

From what I remember, the Arc Pass doesn't have Crab Alley included in it as well as a few other areas not included with story quests so it wouldn't work for that. If you're saying you had a membership though, it should be working

[unreal hound]

Nevermind the problems worse than what I posted

I got membership earlier today but it’s already gone now, I can’t access any krok stuff anymore.

[fathom oak]

Oh no, that's not good. At the moment, I'm still waiting on the Arc Pass to be fixed or the next wave of memberships I guess, but yeah.. wish I could help out more

[naive warren]

is the server down??

[unreal hound]

It was a struggle but after resetting my console And game a couple times each And made a new character I got back into the pyramid

[naive warren]

i’ve been having so many crashes recently

[verbal canyon]

This is all ive been getting and still no arc 1 pass

@remote marsh whats next?

[fathom oak]

Yeah, I just sent a ticket to support earlier and it's the same message. I know they said they were working on it and in the meantime, I think there was another wave for 2 week memberships like tomorrow or something

[remote marsh]

It appears that it’s unfortunately a waiting game now

[random bridge]

Pass is fixed for me at least and it looks like areas are being closed off right now to prevent people from entering places that aren’t included in the pack even though I was able to force my way into crab alley.. seems like things are not really going how they want it to hence all the difficulties

[fathom oak]

Yeah, I heard that those areas were open for a while when it first started, but it definitely wasn't intended that way. I ended up getting to Colossus Boulevard much later, but I ended up getting crowns outright and just payed for it anyway lol

[random bridge]

Well the thing is it’s still happening, I just figured it out today because I just got my pack but I assume people have most likely already tried to finish crab alley or whatever isn’t intended to be in the pack and maximized off of that and got a bunch of loot at this point include them in the bundle as well lol

[surreal tusk]

Bought the arc 1 pass on october 13th, got the issue where it showed up as a gift but I could never actually accept it, and the arc 1 pass never worked. Opened a support ticket on october 15th and support status is “waiting”. Tried restarting, reinstalling, creating a new character and skipping the tutorial, etc. Haven’t gotten the 2 week membership yet either :/

Player Name: Player_GNNYD_98296

[eternal harbor]

deleted and downloaded and got error when i clicked gift , but now i can enter altar of kings ?? and gift box reappeared

[naive warren]

i’m gonna give that a shot one last time

it took me back to the commons earlier this afternoon so i thjnk something definitely applied but i got nothing

i am not sure how this arc even appears, for some it’s random, for some it’s a gift box

I need yalls input, I think I can finish Arc 1 in a month, should I get the prepaid now or after I finish Arc 1?

[cloud trellis]

I would recommend waiting until after arc one, it's just more efficient that way.

[wide spoke]

I'm in the shop currently, and I don't see the arc 1 membership? Anyone know what's up?

[naive warren]

Arc 1 is a sony item, not part of crown shop

[fathom oak]

They might have taken it down since they've been having issues with people actually receiving it. They've been trying to get it working again for a while now

I know that in the meantime, they've been talking about doing a 2 week membership for those of us that got it but can't get access to it, but they've been doing it in waves and I'm not sure if it's working for everybody. I don't know the specifics on all of it, I've just been checking here from time to time since I'm waiting on the arc pass myself

[unreal hound]

The 2 week membership I was granted is very buggy. Keeps getting revoked and I have to reset console and create new characters to keep reinstating the license.

Seems like this time I’m stuck so back to the bears!

So even if you get your two week membership you’re not safe to play the game free and clear. But remember everyone this is your “fair” compensation.

[fathom oak]

Ouch. I am sorry to hear that. Unfortunately, the game is 15 years old at this point and while I do love it and have fond memories of it, I will say that it has had it's issues overtime. I was really hoping it would've had a better start than this

[late root]

When’s the next script getting ran. I really want my character playable

[gloomy acorn]

I just went and spent the 10$ for 1 month cause I really wanted to play and I’m impatient

It’s just 10$ and if you don’t wanna spend it that bad I’m sure there’s plenty of games to be played in the mean time

[naive warren]

It’s definitely not a fair compensation.. We will need to speak with Joel eventually on this, because it shouldn’t be this difficult. Just give everyone membership temporarily at this point.

I understand his efforts and he is communicating with us, but come on, just fully refund and allow people to buy membership, it’s cheaper and less buggy

I’m sure it’ll be fixed soon.

[eternal harbor]

before i did it the gift box wouldn’t even show up

[verbal canyon]

Arc 1 should’ve been free game is almost 20 years old

@remote marsh what are other workarounds besides creating a new character?

[remote marsh]

That’s all I’m aware of

[pine siren]

@remote marsh i tried now and it worked for me,i followed every step

[remote marsh]

Wondrous!

[verbal canyon]

@remote marshcan you explain again, is there a certain class or certain point after creating the character i got to get to

[remote marsh]

No, the only tips I’ve heard working so far are:
Make a new wizard, skip tutorial, swap back to original wizard
Restart game
Restart console

[coarse bloom]

Its not working for me but i had to try🥲

[grim wyvern]

I had to buy the arc 1 pass that didn’t work 1 month of prepaid time like 3 different times in order for it to actually work

[grim crane]

I only bought the potion once and it worked for me

[lost flicker]

if i don’t have ps plus (no cloud save) and uninstall & reinstall to fix arc1 bug, would i still have my wizard?

[unreal hound]

There’s so many options that could help them but stubbornness and being cheap is only working against them right now. Just offer a few packs or a special pet or mount to those that got afflicted. It would actually help boost sales because more so than not people who receive said packs have a higher likely hood of going back to buy more themselves.

Also still glitched out! I got the buggiest membership known to wizard kind

[echo bone]

Any updates on if it’s working

[wispy nova]

Me still not seeing my 20 dollars

[worldly hazel]

ARC 1 PASS NOT WORKING DID NOT RECEIVE CONTENT LOST $20

[unreal hound]

My two week membership that was granted yesterday is still not working, I got about 3 hours of playtime and poof back to glitch

This is exactly why I can’t believe a bandaid to a problem could ever be called compensation

My compensation is all this headache? Is helping Kingsisle fix their glitches? No that’s called a job and a play tester which I am not in a position of either.