We're looking into that, hopefully we'll have it resolved tomorrow. @torn grove
#wowhead-feedback-support
teal dragon
true verge
Hello, the blue tracker search field only filter within the current page of 45 results, is there a way to search the whole database of blue posts ?
teal dragon
No, I'd recommend a search engine for that or the actual Blizzard forums.
modern monolith
Hi, was there something wrong with uploads during the last few days? My client uploaded data after a couple of farming sessions but there is no reputation displayed in my account...
teal dragon
You can only earn 50 reputation a week, 25 rep, twice, for data uploads. The reset for the week happens some time today.
modern monolith
Ah, alright, I thought that was also an indication for valid uploads... Thanks for clearing that up!
teal dragon
No problem. After those two each week there's no further rep entries. You could keep track of the upload count on your quick facts though, if you want, though I'm not sure how often that cache gets cleared/updated.
clear quarry
modern monolith
One more thing, are the stats for skinning the Silithid elite beasts updated at all? I farmed them over the course of the week and the skinning numbers don't seem to increase at all. (https://classic.wowhead.com/npc=11723/hiveashi-sandstalker and https://classic.wowhead.com/item=20501/heavy-silithid-carapace)
twilit ledge
I believe this is a post worth pinning. #wow-help message
lavish mesa
Showing only text version of the site ๐ฆ
signal hull
Mine looks like this as well, tried clearing cache and all the usual jazz :/
teal dragon
@lavish mesa @signal hull was that temporary? I don't have anyone else mentioning this anywhere.
signal hull
Have had it for a couple of hours and still going, and yup tried to see if anyone else had it but apparently no :D
teal dragon
Are you running any ad or script blockers, a VPN, privacy badger, anything like that? Have you tried in a different browser or incognito?
signal hull
Tried turning all extensions (including adblock) off, as well as incognito but still the same
Could be regional, since based on the other person's name we're from the same country most likely
teal dragon
That's possible, one of our CDNs could be having an issue in your area. If it's still ongoing tomorrow, let me know, can gather IPs and other information to see what's going on and if it's something we can resolve.
lavish mesa
Mine is ok now
lyric ridge
same issue still for me aswell (eu)
signal hull
Mine is back in order too ๐
floral bluff
The page is only loading the text like that for me as well. I've tried on multiple devices and browsers and can't seem to get the page to load correctly
calm gorge
I am also having this issue with the white background. I've tried everything
I've tried incognito, disabling all extensions, resetting computer, router, using a different browser... still having this issue
teal dragon
Those still seeing this, please give a screenshot of your developer console.
@floral bluff @calm gorge
Also, where are you located?
teal dragon
Passed it on, ty!
calm gorge
And thank YOU
teal dragon
@calm gorge What happens if you visit https://wow.zamimg.com/css/basic.css?fe79b68 ?
calm gorge
checking now
@teal dragon tells me the site cannot be reached, checked on both Chrome and Edge
teal dragon
That should confirm it's isolated. I'm hoping it'll resolve itself for you soon, as it did for the couple others who mentioned it here. Sorry about the trouble!
tawny blade
we'll need a link to a specific post, but at the time, no blue posts gave any details as to when today's changes were going live. it was a surprise today.
calm gorge
@teal dragon
teal dragon
forum post
modern monolith
One more thing, are the stats for skinning the Silithid elite beasts updated at all? I farmed them over the course of the week and the skinning numbers don't seem to increase at all. (https://classic.wowhead.com/npc=11723/hiveashi-sandstalker and https://classic.wowhead.com/item=20501/heavy-silithid-carapace)
any update on this?
teal dragon
That'd be a @small ore question when he's around.
wintry pivot
Not a site problem, but in light of the recent player surge I thought it prudent to write an FAQ for #wow-help - this is by no means a definitive version, but might I find assistance in making a pinned message?
https://pastebin.com/ba1WEvja
teal dragon
You'd like me to make that post (probably 2-3 in total) and pin them, or are you asking me to pin existing posts you've made?
@wintry pivot
grizzled crow
I have the same problem as @calm gorge when I try to connect to the website.
Did all of the suggested: incognito, disabling all extensions, resetting computer, router, using a different browser...
Locale: EU
timid osprey
There's a mistype in the Quilboarman article. It should read "9 days and 18 hours" instead of "9 hours and 18 minutes"
floral bluff
@teal dragon For me this was a DNS issue or something related to that. I changed my DNS in my local network settings to public DNS and the website loads correctly
honest lintel
I am having the same issue as RubyKnight. I am also in Chattanooga. Contacted my provider, EPB, and a service tech (who also plays WOW) has the same difficulty. The issue lies somewhere with EPB communicating with Zaming. I am able to connect to Wowhead on my phone plan but not through my fiber optic.
my errors
whoops, forgot to crop screenshot
I changed my DNS settings as @verbal sky suggested, and no love.
verbal sky
eh i did not suggest that tho
honest lintel
sorry, yeah, clicked wrong name, i meant @floral bluff
grizzled crow
When I changed my DNS to Google's (8.8.8.8) I can connect to the site.
honest lintel
@grizzled crow Bam! You da man. That worked for me as well. Big thanks.
verbal sky
Seems to be working again now.
faint steppe
I can't access to the site, it show me that's there is a cdn error.
grizzled crow
Seems to be working again now.
@verbal sky I can access it again without changing DNS, thanks.
faint steppe
Changing my dns resolve the issue
lament palm
same. I can access it again without changing DNS to googlยดs
kindred zenith
Hey so im having the same problem as everyone else except for
the fact that it dosent work even if i change my DNS to google
Will this resolve itself with time? Why are more people not having the issue? Im from eu as well by the way
stable portal
Same problem as some others. Chattanooga, TN - EPB Fiber Optic
lean garnet
wow head wont load same issues as above
lyric ridge
Still not functioning for me, changing dns also no use
mossy rapids
EE (ISP) in UK, same issue; dns checkers show it resolving fine for all the test servers all over though, so clearly working for most. A ping redirects to another domain and resolves that to another IP which seems odd, but maybe this is normal
dusk shale
hiho, the discord wowhead bot is offline in my discord server anyone got an idea why ?
and how to fix it ?
is this the right channel for this ?
mossy rapids
Browsec US proxy extension fixes the CDN issue for me as a temporary work around this may be useful for some
crude urchin
@dusk shale hi. Are you talking about an actual bot or webhook?
fallen zincBOT
harsh hornet
same issue as above, changed my dns to the google public one, that hasn't resolved anything. can't use wowhead nor do any tooltips work on other sites
cinder goblet
flush dns cache and close all open browsers
teal dragon
@harsh hornet also where are you located?
harsh hornet
northern california, webpass internet provider
teal dragon
@dusk shale is the bot still offline? Send me a DM with your server invite.
dusk shale
Yep will msg u the invite
harsh hornet
flushing dns in the command prompt and closing all open browsers did not fix
teal dragon
Do you know how to run a tracert?
harsh hornet
haven't done one before but if a google search is sufficient i can try
teal dragon
If you can flush your DNS you can do it. Have it run to http://wow.zamimg.com
harsh hornet
Unable to resolve target system name http://wow.zamimg.com/.
robust mason
yeah that makes sense
and loading https://wow.zamimg.com/test.html in a browser just gives some name resolution error?
harsh hornet
it takes about 20 seconds and then hits me with a chrome "This site can't be reached" error
harsh hornet
robust mason
great, thanks, that helps a bit
this is going to sound super random, but can you load the page at https://www.halseyauto.com/ ?
robust mason
interesting, thanks
heh that page is hosted at the same datacenter as our cdn, as far as i can tell
when @teal dragon asked you to run tracert before, did you include the http like he showed? because that's not entirely accurate. please run
ping wow.zamimg.com
and let us know what IP address comes back
teal dragon
@harsh hornet ^
silent lake
I'm having the same issue. My ISP is webpass out of Seattle. Changed DNS to 8.8.8.8. Halseyauto loaded fine, what info from a trace route is useful?
robust mason
someone may have asked you to run notepad on some file in windows to add an ip address somewhere
same thing, @silent lake, please run a ping to wow.zamimg.com so we can see what IP address your computer is trying to connect to
silent lake
159.180.84.2
robust mason
ok i think we're getting somewhere. for both of you, can you look for a file on your computer at:
C:\windows\system32\drivers\etc\hosts
and open it in notepad
I'm guessing you're gonna see wow.zamimg.com in there with that bad IP. if you don't find it there, not sure what's causing your computer to get the wrong IP
robust mason
blaah okay. thanks, that was the right file. hmm.
the wizards on my end have another suggestion. at a command prompt, run
ipconfig /flushdns
if that looks like it worked, try another
ping wow.zamimg.com
but if it didn't work, you might have to run the command prompt as an admin because windows be windows
silent lake
Yup, mine is identical
Not sure if relevant but it's the same issue for everything connected through my router. Switching phone to data and there's no issue loading wowhead
robust mason
yeah that is helpful to know, then the problem probably isn't on the computer but whatever dns your router is using
and i'm not keen on asking you to mess with your router because i don't want to break things with you ๐
teal dragon
Could try restarting the router... doesn't break anything and might work.
It wouldn't be the first time.
silent lake
Tried resetting router earlier after changing DNS, can try again
robust mason
yeah the good ol' "turn it off and on" is always a good time
tho i like to know for sure what the problem is, so it doesn't come back
wise wolf
i am suffering from the same issue as many have posted here, i have restarted the router multiple times and it does work.....however only temporarily
my isp is Plateau Fiber in Clovis, NM
robust mason
hm ok thanks for trying it. something is telling your computer the wrong address for that host, not sure what yet.
drowsy magnet
I also have the same issue as above, connecting from the UK using EE Broadband
granite haven
@teal dragon Hi
cinder goblet
Can you guys run nslookup -debug wow.zamimg.com
granite haven
Please try running the above command shared by Kday in Command Prompt
drowsy magnet
Do you want an SS of the whole log?
granite haven
@drowsy magnet Yes, if possible, or just text of the resulting output will work too
granite haven
The issue for everyone seems to be your local DNS, weather it be the router your connected to or your ISPs DNS server.
silent lake
@robust mason Did a firmware update on my router (NETGEAR AC1750) and wowhead now loads fine on my computer that I had changed the DNS on earlier but not immediately on my phone trying to connect via wifi. Going to change the DNS on my phone and see if it works there now too
Changing DNS on my phone and HTPC it's now also working there so my issue is resolved. Not much to report on what fixed it outside of doing a firmware update on my router and using google public DNS in combination
robust mason
i curious what dns you had before using google's
basically here's what's up:
your computer needs to reach wowhead, doesn't know how, asks your router
your router asks your ISP
your ISP asks our name server
our name server says "oh it's W.X.Y.Z"
and that message gets passed all the way back to your computer. However, someone in there has an old response cached, and they're not asking our name server where to go. maybe it's your isp, maybe it's your router. maybe your router is programmed not to ask your ISP, but to ask someone else (like google)
when you tell your computer or phone to use the google DNS, it stops asking your router (which is giving you bad info anyway) and asks google directly. however it would be helpful for us to know if your router's asking your ISP, and your ISP is sending out the wrong answers, so we'll ask your ISP what's going on. or maybe your router's asking some DNS that's not belonging to your ISP but some other server, and we can contact them or you revert it to your ISP or whatever.
that's the high-level view of what's going on, obviously it's not something you should worry about, websites should just work, but that's what's in play
silent lake
Switched my phone back to default DNS just to see what it is and it defaults to 192.168.1.1 and goes back to not being able to connect to wowhead so guess it might be a router thing? Outside of my purview so can't really even fathom a good guess
Anything I could do to look into your second message to narrow it down?
robust mason
192.168.1.1 is your router yeah, so now the question is who your router is asking
you've been very helpful and i don't want to ask you to look into your router settings if you're not familiar with them, i don't want to risk messing something up in there and losing your connection entirely
i'm gonna look around for a bit to see if there's some web page you can visit or something that'll get us the info we could use more safely
silent lake
Did notice that Dratnos and I both use Webpss for an ISP so not sure if coincidence or it's an ISP issue
robust mason
silent lake
Yup
teal dragon
Since there's individuals in EU also having the problem I doubt it stems from this ISP specifically, but maybe the two places are using the same source.
robust mason
you can try https://www.dnsleaktest.com/ on an affected browser and click "standard test" and it'll try to find out what dns it's using, tho it may be inconclusive
mine says this but i'm using cloudflare's 1.1.1.1 and i can't query the ip it names directly
harsh hornet
robust mason
hey, that might get us somewhere. i can't query those name servers because i'm not on webpass's network, but they did refuse right away so they're probably the correct IPs
wonder what you get for this:
nslookup wow.zamimg.com 192.80.1.82
granite haven
@robust mason Good call
harsh hornet
grizzled crow
And I have the same issue again, changing back to Google DNS until lthere is a workaround
robust mason
yeah there's the smoking gun, your ISP is returning outdated info @harsh hornet
harsh hornet
pog how fix
robust mason
welp, a few things. our network engineers might talk to our cdn providers and ask if they'll make noises at your ISP or if there's anything we can do on our end for you and anyone else with similar issues.
you can call your ISP support line and ask why their dns is returning outdated info when the rest of the world has the right info (tho that's probably a long and painful support call and may not get you satisfaction).
you can tell your router (or just your computer) to use a different DNS like google's 8.8.8.8 or cloudflare's 1.1.1.1, there are instructions around the web for that
however, as a Wowhead staff member, i don't want to make an official recommendation that you mess with your router's settings, you should probably call your ISP and have them work you through it, since it's their system that's broken. but, if it were me, speaking personally, my router already uses 1.1.1.1 for DNS and i don't bother with my ISP, since comcast is usually a pain
harsh hornet
ok sounds good i'll wait for someone to fix it ๐
robust mason
yeah. i mean sooner or later their dns should update like everyone else's does, otherwise more and more sites become inaccessible for you. but we'll double-check to see if there's anything we can do on our end to speed it up as well, maybe there's some extra setting we can change or something that'll help your ISP notice our changes, idunno.
silent lake
Yup, NSlookup is also returning me that URL and ip
Guess I'm glad it's just an ISP issue that has an easy workaround
Thanks for the assist Erorus and everybody else
robust mason
hey thanks for your patience in working out the problem, glad to help
livid epoch
teal dragon
No. Scroll up, a lot. ๐
tardy river
I have the same error - using webpass as well
thick lark
I don't have any issues but I just wanna say good job to the staff for figuring these rather obscure issues ๐
plucky fractal
I had that same issue, switching to google dns appears to fix it ๐ค
tardy river
yep, switching to 8.8.8.8 worked for me too
teal dragon
Here's a How To for anyone still having trouble accessing the site due to static CDN errors:
https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
We recommend either 1.1.1.1 or 8.8.8.8 but if you have an alternative that works, go for it.
umbral shuttle
Hey, I tried to change the DNS to all the 3 mentioned in the link above, and tried the control panel, the settings and the command prompt method, none of them worked. Any other solution?
rapid coyote
Just chiming in to say I'm having the same issue as Ifus and the above.
umbral shuttle
EU, Hungary for me, if this helps
teal dragon
Sadly there's nothing else we can do. The issue isn't actually on our end. ๐ฆ There were other potential options mentioned earlier today, like a dnsflush, restarting your router, etc., but I can't guarantee success.
charred halo
grizzled crow
@robust mason , @teal dragon Thanks for trying to help out! Much appreciated. Using google's DNS until my ISP fixes it ๐
lean garnet
i have all same problems as above ..others in guild have said they have same problem too with their wowhead not loading etc
in eu using EE broadband / part of bt broadband uk
indigo horizon
I have an isue, can some1 help? Cant join wowhead web. It was ok few days ago
thick lark
Read above
A lot of people had the same issue
I won't suggest what to do to fix that since I'm not a staff member
fervent folio
I am a bit confused, people from Hungary, Belgium, USA, France and UK and so on facing issue reaching Zaming and it is labelled as an ISP issue. There is no common ISP in those countries.
I am unable to reach the site either through fiber optic nor 4G network (neither on my computer nor my phone). I have issue also reaching Bloodmallet, I can land on the hompage but the spec pages are unreachable. Also, I can access any other websites (including warcraftlogs, worldofwarcraft, raidbots, etc... However, each call to wowhead (for tooltip as instance) is failing.
fervent folio
teal zenith
oh ive also got that
fervent folio
I am in Belgium using Orange Belgium as an ISP
Did the DNS flush thingy , reboot the router and restart everything and still not working. I guess only the DNS change could resolve but I am not keen on messing with that.
kind quartz
Here's a How To for anyone still having trouble accessing the site: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
We recommend either 1.1.1.1 or 8.8.8.8 but if you have an alternative that works, go for it.
This worked for me in the UK on EE isp
used 8.8.8.8 as primary and listed all others as alternate
fervent folio
Ok I was pissed off not able to go to wowhead so I changed it to 1.1.1.1 and it worked fine
cherry on the cake it seems it increase my response time so Internet feels more smooth. So far no issue anywhere else by doing so but as mentioned should be based on personal preference
grizzled crow
I am in Belgium using Orange Belgium as an ISP
@fervent folio Same here
languid sparrow
well this isnt working for me . tried it but then i loose my internetconnection completely. using orange also
umbral shuttle
I did nothing since last time it was not working, now the website works...๐ค
stable portal
changing IPv4 DNS to 1.1.1.1 fixed it for me
forest nexus
Same. Thank you for the info
placid rock
I still have Windows 7 and cannot access the site since yesterday, how should I proceed?
(new Windows installation excluded please)
forest nexus
You should be able to do the same thing. Change your DNS to 1.1.1.1 and see if that helps.
solid ibex
well this isnt working for me . tried it but then i loose my internetconnection completely. using orange also
@languid sparrow same here, if I change DNS - I am losing connection completely.
Any chance of you changing DNS wowhead staff??
twilit helm
no - that's not how DNS works
waxen beacon
I dont believe its ISP problem, I get occasionally fully working wowhead, occasionally I get error mentioned by other ones too
And I didnt do anything
twilit helm
the DNS service is usually provided by your ISP
so if their DNS fails to resoolve certain websites it's fair to assume there is an issue with it
waxen beacon
and wowhead error is with several DNS services and several ISPs
twilit helm
they might list wowhead as a source for content that is problematic for whtever reason and not resolve it
you can search for alternative trustworthy DNS alternatives on the web and see if that helps
or use a VPN
waxen beacon
how do you explain then my case, wowhead is responsive at times and at times it getting time-out errors
solid ibex
wowhead is the only website I came across that doesn't work
twilit helm
if there is an issue with the DNS it might sometimes come with a valid answre and sometimes it does not
that's not so hard to imagine
it could of course be anything else - like issues of the routing between your ISP and the ISP of wowhead for example
that would not affect the DNS responses though
waxen beacon
DNS doesnt work like that like you propose, it doesnt randomly choose one nameresolving to be compromised occasionally
and if I retrack where issues begins it is actually one hosting service causing issues
twilit helm
yeah as I said - it could be anything else - but if you want to make sure it's not a DNS issue you can swap the server to verify that
placid bone
ISP DNS is often slow and bad at updating when there are some routing problems, that's why using Google or someone else independent is always a good idea.
robust mason
So folks are saying "i can access all these other websites but not wowhead" and "how is this an ISP problem when various people around the world are reporting it?". So here are more details on what's going on. For a couple years, our static asset server was hosted by a company called Instart. At the end of March 2020, we switched over to using Cloudflare. For a period of time, both companies could serve our content, but we control the DNS record for our hostname (obviously) and we switched it over to Cloudflare as soon as we started using it. DNS, when it's working properly, switches over pretty quickly, and takes anywhere from 10 minutes to an hour to up to 24 hours, but rarely longer than that. For some users, their ISP's DNS servers apparently didn't update to point at Cloudflare, and continued using Instart.
twilit helm
(and some ISP have a habit of deciding what is bad content and not resoolving such homepages) ๐
robust mason
Finally, Instart stopped hosting our content (which is fine, we aren't pointing to them anymore) but some ISPs are lagging behind and still telling your computers to reach Instart instead of Cloudflare
twilit helm
reflects exactly what @placid bone said
robust mason
All these locations are showing the same correct IP for our static server: https://dnschecker.org/#A/wow.zamimg.com
robust mason
so if you do a ping or a lookup of wow.zamimg.com and your ISP (or your computer, or DNS, or hosts file, or a zillion other places that get checked and cached) says something else, well, we already told them the new address, and they're not getting the message
placid bone
DNS often uses multiple servers. When some are still bad and some are updated, that's when the problem is intermittent.
twilit helm
there could be a million explanations to why it sporadically doesn't work that don't necessrarily have to do anything with wowhead's services @waxen beacon
like for example a DNS problem I looked at with Vodafone was when one of thier DNS servers was not caching entries properly and would only hold like 5 million entries at a time - during low traffic everything worked fine but in busy hours it would fail to respond or cache less popular sites - it took months to find and fix the issue
robust mason
Now, @fervent folio did a ping and his DNS said the host was at 74.220.199.6 which is some parking page for "bluehost", which I have no idea how that ended up there.
tawny knoll
im also having connection problems to wowhead, i think it started 2 days ago
robust mason
Some final notes before I get back to other things: if you decide to change the DNS server at your router or computer to Google https://developers.google.com/speed/public-dns/docs/using or Cloudflare https://1.1.1.1/dns/ then:
a) you should know what you're doing and be comfortable with it, and know how to undo your changes, because it affects how you find all websites. we can't help you further if you can't reconnect to Discord. ;)
b) your browser (and sometimes your computer) has its own cache of name lookups, so if you change your router then just hit "reload" on your browser, it might not work yet. Reboot/restart everything from where you change it, on up to your browser.
tawny knoll
so is the connection problem possibly going to solve itself overtime?
as it also started randomly
robust mason
If I understand what happened correctly, here's the timeline:
Late March, 2020: wow.zamimg.com starts pointing to cloudflare
Late March, 2020: almost every DNS server tells their clients that wow.zamimg.com is on cloudflare
Mid-May 2020: your ISP still tells you it's on Instart
May 18? Instart stops serving Wowhead content
your DNS had about 6-7 weeks to get with the program, and still hasn't. I mean, yeah, eventually your DNS should do what everyone else does, but it hasn't after a long time already
twilit helm
with that background (and knowing how poorly a lot ISP maintain thier infrastructure) I would recommend to try and switch your local DNS config ... but as stated - please only do that if you are comfortable with such settings
waxen beacon
nslookup is pointing me where it should but wowhead is serving just timeout errors
tawny knoll
well, i just fixed mine. I used to have static ip setup after some portforwarding
some might have done the same and don't need it anymore so just reversed mine what they used to be
can connect now without any problems
robust mason
@waxen beacon if www.wowhead.com is timing out, then your issue is different than the static DNS issue we've been discussing
@tawny knoll glad you got it figured out. that's why we're not recommending people change their hosts files or anything as a workaround since they'd have to revisit it the next time the ip changes. ๐
waxen beacon
now its working again ๐คทโโ๏ธ
soon to be dead again
in my case atleast, i dont buy for a minute this to be dns issue at all
twilit helm
maybe he is just scrambling to get all his stuff while it works ๐
prints out the internet ๐ฐ
waxen beacon
sorry, im cooking at the same time
and i dont think its issue with my hardware, router or isp
thick lark
@twilit helm ๐
twilit helm
haha! ๐
kind quartz
cherry on the cake it seems it increase my response time so Internet feels more smooth. So far no issue anywhere else by doing so but as mentioned should be based on personal preference
@fervent folio I have also found this lol
broken wadi
glad to see it's not just me having the issue at least
only started in the last few days, keep getting the DNS error anytime I try to connect
novel nimbus
Same here
broken wadi
https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10 scrolling back up and this is what fixed it for me. Changed the DNS to manual, and used the Cloudflare numbers that were listed on the site
placid rock
Happened to me yesterday evening, before that it was OK.
vale turtle
Wowhead not working at all for me
Just get a white screen and then a static CDN error
On iPhone 11 (Safari), iPad (Safari) and WIndows 10 (Google Chrome)
Both on home internet and 4G
twilit helm
it's alarming to see how many ISPs don't have thier DNS properly under control
broken wadi
living in the UK and I'm basically on a mobile providers ISP
not surprising that they cant do basic shit
twilit helm
fervent folio
Now, @fervent folio did a ping and his DNS said the host was at 74.220.199.6 which is some parking page for "bluehost", which I have no idea how that ended up there.
@robust mason Hello Erorus , my router just re-initialized the connection on its own. After a while (30 minutes), it was back online and I had no more the issue. I can now surf on the website without switching to another DNS.
Still the same IP though
cinder goblet
@fervent folio the host is wow.zamimg.com
fervent folio
hooo
that is why it was wrong int the first place xD
I hope this will help as general information
granite haven
For those who are having DNS issues, has it improved in the last 5 minutes?
broken wadi
it had once I changed it
granite haven
@broken wadi You changed your DNS manually?
broken wadi
yes, scroll up
silent lake
Just switched back to my default/ISP's DNS and wowhead now also loads properly from there. That being said, using Google's DNS does have a lot of pages load/scroll a lot smoother so this ordeal is a net positive for me haha
nocturne lotus
It's fixed for EE customers in uk
cobalt pond
Is the site funky? I just got a 504 trying to post a comment
teal dragon
Yes, we're aware of it. The site's essentially down for the moment. We're working on it now.
nimble cliff
hey sorry to ask, but i was reading through the thread and see there is DNS issues. Just wanted to check and see if that would cause an issue with not being able to upload wowhead client data? Or is that a separate issue?
silent lake
Lol, just tried to check something, wowhead wouldn't load and came back to edit my post from a moment ago
buoyant cairn
Site down ?
crude urchin
@nimble cliff it shouldn't affect your ability to upload data ๐
buoyant cairn
Nothing fro me
nimble cliff
@crude urchin ok well then the uploader is broke for me lol
teal dragon
https://twitter.com/Wowhead/status/1263601825841909761
Edit: The site is back up. Thank you!
crude urchin
@nimble cliff if you're trying to upload data right now then it isn't possible due to outage.
teal dragon
@nimble cliff The uploader won't work right now, our entire database is down.
nimble cliff
ahh that make sense
gray hornet
Oh, dang, I thought i broke it refreshing too much.
small surge
same
nimble cliff
thanks for the help
gray hornet
you got this @teal dragon
hazy magnet
All WoW players enter the chat: ...
bright zephyr
i feel like my reaction to this news is similar to a crackhead not sure where the next fix is coming from. How have i come to rely on wowhead so much? โค๏ธ
teal dragon
The site should be back up now everyone. ๐
gray hornet
confirmed
bright zephyr
panic attack over ๐
trail fox
right?! lol
crude urchin
@subtle junco we're still working on Shadowlands model viewer. You shouldn't have any issues with bfa version of model viewer.
languid sparrow
back working again from 20:50 h last night here in Belgium
subtle junco
Ty for the response @crude urchin
stable rapids
Static CDN Error here for vodaphone uk for roughly 24hrs
twilit helm
It's Vodafone....
plucky fractal
Not sure if itโs possible but would we be able to have Looking for oceanic channels of this discord group?
tame jackal
Hey, is there a way to opt out of the new loot browser on the site? I really don't like wasting screen space for the possibility to get on another page, it seems counterproductive to me. I don't want to skip a page if what I want may be on this page! Talking about what can be seen on the screenshot. It hides a whole line for little use.
past acorn
2
teal dragon
No Teralion, you can't opt out. That is in place for any list views on the site, it's not specific to loot tables. It can be quite useful to some people and makes it clear how many are in the list, and allows to easily change pages without having to scroll anywhere when that decision is made. With any change, it may take a bit to get used to.
Not sure if itโs possible but would we be able to have Looking for oceanic channels of this discord group?
@plucky fractal wouldn't it be easier to use the US ones and just add [Oceanic] to any posts made? It'd be a lot of work to add another of each for Oceanic and probably for comparatively less activity.
plucky fractal
i'm having trouble changing the email of my account, keeps giving me an internal error
teal dragon
@plucky fractal email me with current and desired emails please: feedback@wowhead.com.
plucky fractal
sent. thank you
plucky fractal
@plucky fractal wouldn't it be easier to use the US ones and just add [Oceanic] to any posts made? It'd be a lot of work to add another of each for Oceanic and probably for comparatively less activity.
@teal dragon that's true thanks for this suggestion ๐
fleet ore
Any client side workaround for the Static CDN Error?
teal dragon
@fleet ore there's one in the pinned messages.
fleet ore
@teal dragon Aha, cheers!
kindred grove
Classic wowhead doesn't seem to have the quests listed for shaman T3 token hand in. The only one listed is for shoulders so there are 7 quests missing currently.
lost drift
I'm seeing the Wowhead Discord Tooltip Bot offline on our server, is there anything I can do, it comes and goes
teal dragon
@lost drift pm me a server invite plz
vernal hawk
Not sure if its a problem on my side but some of the 3D models like Blood Elven heritage armour do not appear correctly in the SL version of the dressing room
crude urchin
@vernal hawk we're still working on SL version of the model viewer
You shouldn't have any issues with BFA one. sorry for the inconvenience
fervent marsh
I don't know if it's been reported or just me, but WowHead site does this weird thing. I enter the site and I see the stuff on the 1st ss, then I have to scroll or jump all the way down 2nd ss to start seeing the news feed. while in between I see nothing 3rd ss
lost drift
Wowhead Discord Tooltip Bot is offline on our sever again, @teal dragon did something last night to bring it back. Is there anything I can do?
teal dragon
@fervent marsh no one else has reported that sort of thing, no, nor have I ever seen that. I'd recommend disabling ad or script blockers and trying again... they have a tendency to mess pages up. You might also try another browser to see how the page looks elsewhere.
@lost drift nothing you can do on your end, we have to "restart" it when this happens. Though it should be restarting itself if it goes down so next week we'll have to look into why it's not doing very well with that.
lost drift
@teal dragon Thanks again. Totally understand. I do SRE/devops during my day job. There is always something with process supervision. I looked on github but didn't see it. Is the bot available for us to run in our own?
rigid estuary
hey i think i might have found a bug
can somebody check if it happen on more pc's?
on firefox, if i load the mainpage all is OK, but if i select EU / BFA / Alliance the news stop loading
everyy other combination works fine
lemme grab some screenshots of what happen
this above is not selecting Alliance EU
and this one above is selecting EU / BFA / Alliance
it only happens when i select that combination tho
tried deleting cookies and cache and still happens
ping me if you need any more details or if someone can reproduce the bug
tame jackal
@rigid estuary Could reproduce it, latest Firefox version, without any plugins. News load at the absolute bottom of the page. However, it works perfectly with Chrome.
rigid estuary
yeah
kinda weird
i guess sass or some dev would take a peek when they go online
its early for US
potent fog
Hi I think I broke the dev bot on #no-wow-discussion trying to suggest an idea I had for the other bot ^^"
twilit helm
poor bot is typing until eternety
mortal spruce
Hey, So Im having a problem with the "new" profiler
Im having a hunt for my toon so I can check my BFA attunments, but whenever I try to find my toon, it errors out with "Character does not exist #104"
I can however find my toon in the armory "https://worldofwarcraft.com/en-us/character/us/amanthul/mavr"
This attached image is how i'm inputting the info
and even manually typing a URL as such "https://www.wowhead.com/list/us-amanthul-mavr" fails
hardy bloom
have you logged on to that character in the past 2 months?
mortal spruce
I am currently on that character
however its been a year since today that Ive played
hardy bloom
hmmmm - honestly not sure, sorry. Staff should be by later to help further
mortal spruce
Thanks for trying though โค๏ธ
teal dragon
If you just logged into it for the first time in a while you'll want to give the API time to update if it hasn't already.
twilit helm
APIs not constantly updating every character in the background... smh
mortal spruce
yeah thats the toon; Id been on for a while so thought it had enough time for an API request to be able to pick it up
thanks for the assistance though โค๏ธ
orchid citrus
Have you logged off that toon since? You need to be offline for the API to update
Just log off for like 5 minutes, that should give the API enough time to update, then you can log back in and continue playing ๐
crystal olive
Blizzard posts are sent to all webhoooks. If you have multiple in a channel, you'll have multiple copies of posts tagged as Blizzard.
icy nebula
@teal dragon the issue that @lost drift reported just started happening here as well
Can confirm somthing in ublock origin is now blocking somthing on wowhead thats breaking the styling
hardy bloom
have you tried turning the adblocker off?
teal dragon
@icy nebula can you send console information when replicating it to me please, and I assume it's fine with uBlock diabled?
icy nebula
I am trying to figure out exactly what site is being blocked by whitelisting all the resources 1 at a time, and yes its fine with uBlock disabled
teal dragon
FYI: The site may be having some trouble for about a half hour or so. Give it a try again in 30-60 minutes.
Edit: should be all good now. ๐
signal cedar
Hey - quick question regarding drop rates
Here it says in the tooltip 9.45% but in the bottom it says 17% based on a count
Which one is the most accurate? ๐
Also, there is something funky with these drop rates:
7% overseer, 6% spellbinder, 5% warlock. Theres 10 warlocks, 8 spellbinder, 5 overseer in each BWL. That should give you on average 1.5ish dooms edge per BWL. Probably not the case ๐
twilit helm
not sure why you use the classic site for the drop rates - it has has significantly less data sets to math it out.
assuming that the drop rates havent't been changed you should have very acurate data from the bfa site
signal cedar
That is an amazing idea
shut flare
Hello, I'm trying to log into the site in order to use the quest completion tracker tool, and the system isn't letting me access my old wowhead account and won't let me link a fanbyte account to that old account because the username is already used. I tried the login with battle.net function, but it just linked me to where I am stuck now.
I've tried the password reset, but it just resets the fanbyte password, not the wowhead password I'm trying to actually log into.
teal dragon
@shut flare you need to know the email associated with the old account in order to access it. Send me a private message and we'll get it back up for you.
tidal brook
potential bug with the gear tooltips listed in: https://www.wowhead.com/guides/beast-mastery-hunter-basic-mythic-plus-keystone-dungeons#hunter-tips-for-dungeons-siege-of-borallus under the section where it says best mythic+ to farm for bm, you have the same ring listed 2x on upper mechagon, and also all the items are showing as blue despite being labled mythic and the ilvls are showing as 340, arent mythic 5man loot start at 430?
teal dragon
@pastel cloud ^^^
shut flare
Is there anyway to filter the guides that are recommended on pages like the character planner?
For example, I loaded up my rogue the other night, and the only non-Classic-related recommended guide out of about 8 or 9 was for fishing, even though I have "BFA" selected for what version of the site I'm on, and my character is level 120.
round mist
teal dragon
Please use #wow-help @round mist
@shut flare provide a character name, region and realm please. I'll take a look, though it's not something that'll be changed quickly or anything.
shut flare
Character is Rakam on Lothar, North America.
teal dragon
Made a ticket for developers to make that section a bit smarter when time and resources permit. Thank you.
livid fiber
hey guys, i was wondering when will i find out when if i can do the beta for shadowlands?
viscid heart
i dont think that has anything to do with the site wowhead.com, better ask in one of the wow channels, probably #beta-shadowlands
ebon owl
Heya. Wowhead is crashing for me when using 4 filter settings, specificly the "added in content phase". https://classic.wowhead.com/items/class:1/quality:2:3:4/group-by:slot?filter-any=123:50:195;1:1:1;0:0:0
Error code: cfa48b588b0d99d11afd9694413c6469
teal dragon
We'll take a look, thank you @ebon owl
frosty frost
Anyone know why I might be getting an "ERR_CONNECTION_TIMED_OUT" error when trying to visit the site?
Can still visit the site through a proxy...
6 26 ms 23 ms 19 ms ae10.cr1-bru2.ip4.gtt.net [77.67.65.1]
7 164 ms 165 ms 165 ms ae10.cr3-sin1.ip4.gtt.net [89.149.131.121]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
sees to go wrong at that point when I try to tracert wowhead.com :p
inner harness
Is there any way to stop the wowhead bfa cinematics video from auto playing on mobile?
It keeps on looping all bfa cinematics. wastes data.
teal dragon
@inner harness it's an ad unit. It can be removed, like all other ads, with a Premium subscription: https://www.wowhead.com/premium
inner harness
BFA cinematics are ads??
viscid heart
there are adds in between them
inner harness
I don't see anything else except BFA cinematics
I don't have an ad blocker on mobile
viscid heart
actually a very good view/pay ratio apparently
teal dragon
If you don't see any ads in it then it just means there isn't any inventory for you personally at that time. Some people see ads in it pretty much constantly, it varies by individual/browser.
inner harness
Ok but why does it play the cinematics when u can just show the ads?
teal dragon
That's not how it works. A video must be playing for an ad to be inserted. We use cinematics when there's no ad to display. It works like ads during a YouTube video.
inner harness
Yeah but that wastes my data and has no use for wowhead right?
Atleast if ads are playing it's fine
teal dragon
Premium is only $1 USD or less per month and it removes this unit and all others.
We have no way to know if you, individually, will ever have an ad available for injection to generate revenue. Yes, if no ads play then we're not benefiting but we can't predict that and say, "don't play cinematics for this individual".
We offer Premium, very cheaply, precisely for individuals such as yourself who don't want to see them or use their data for them, etc.
inner harness
Wierd I've never seen ads on wowhead while on mobile in the videos
teal dragon
I'd only be able to speculate. But it would depend on your browser, privacy settings, geographical location and dozens of other variables.
inner harness
Well thanks anyway
teal dragon
I get ads, if it helps to see:
severe timber
Hey guys https://www.wowhead.com/npc=25315/kiljaeden this link is dead in your page. The other kiljaeden id works though. Figured i'd drop that here
teal dragon
I'll have our resident goblin take a look at that @severe timber thanks!
mild ermine
Is wowhead okay right now? A lot of pages I try to visit give me an error https://www.wowhead.com/spell=61999/raise-ally for example
tight shoal
I'm running into some issues as well.
teal dragon
Can you give me a few more examples please @mild ermine ?
tight shoal
It's interesting to see what we're all Googling, though!
Do you need more examples? I'm working on some stuff in Dragon Soul and the links I've tried are dead.
teal dragon
@mild ermine @tight shoal the examples you both provided work now. Do you have any others?
tight shoal
Not at the moment, thanks!
mild ermine
I donโt thank you
verbal sky
Is this thing recent update to the site that if NPC or item does not have a screenshot it shows modelviewer version of it? I dont rmbr there being such thing
teal dragon
Yes, that was a change, if there's nothing else it shows a model.
If a screenshot is submitted, it overrides the model image.
We thought something looked better than nothing.
regal crest
Since yesterday I can't get wowhead.com to load at all on my PC. Works fine from my phone (different provider). Wowhead doesn't load regardless of browser, I normally run Firefox.
Seems similar to what Raphaรซl Ambrosius Cousteau was experiencing
teal dragon
Try this to see if it helps: https://discordapp.com/channels/107362567793422336/173241171064127489/712895903740067841
hollow ore
hi, where can i get the Wowhead news bot for my discord server pls?
seems like i've posted in the wrong section :/
hollow ore
thank you very much guys ๐
teal dragon
yvw!
twin cipher
Hello, I can't take access wowhead website anymore
twilit helm
works fine for me
twin cipher
this always appear, even if I accept and continue a dark overlay continues to appear
even if I allow partners it still appears
it's been some days already on 2 different computers
twilit helm
try to delete cookies
twin cipher
worked thx
uneven crow
Do you guys have any idea when the castle nathria sets will be added to the dressing room?
hardy bloom
I donโt think theyโre actually functioning sets
I believe the pieces had to be manually assigned to a model for data mining
So I think theyโre waiting on an update to game data
But I could be wrong
magic plume
hey i am constantly getting alerts from malwarebytes whenever i am on the wowhead website about a redirect to a trojan infected site
hopefully this is the right place to put this
i think it might be one of the ads that your site is serving
teal dragon
It's possible but hard to say. When you get it again return to the site and click feedback -> advertising issue, and include the info from malwarebytes please.
magic plume
@worldly jay working fine for me right now https://www.wowhead.com/ us east coast
@teal dragon thank you next time i get the alert i will do as oyu suggest
worldly jay
@magic plume Thank you, must be my end
magic plume
@worldly jay the error references a dns issue do you ahve any custom routing or dns servers set?
worldly jay
yes, my business owns them. How can I fix this from my end?
magic plume
you can try setting your dns to 8.8.8.8 and see if that fixes it
worldly jay
will do
magic plume
also i would recommend looking at your browsers security policy i assume youre using firefox?
a simple check using chrome or internet explorer or even edge might help you narrow it down
worldly jay
did that already and all 3 browsers have the same issue
magic plume
yeah try manually setting on that pc the dns to 8.8.8.8
make sure you do it on the pc and that it is the only entry for dns
worldly jay
correct, even tried on private tabs for both just incase it was an addon or security issue
magic plume
can you try navigating to the main domain using your cell phone?
make sure its not on wifi
magic plume
can you post the exact link you are trying to reach or does it give the same error even with the main domain url?
worldly jay
magic plume
also is this on a corporate lan or home network?
magic plume
yeah its ok though
so do you have a ISA or other dedicated firewall in place?
it looks like a filtering issue but if you dont have any of the above then it could just be that the CDN is down for your area
worldly jay
hmm. I do have firewalls on the buisness side but this is not routing through them
broken wadi
the last time that happened with me was a DNS issue
worldly jay
gotcha
broken wadi
changing it to cloudflares or googles own fixed it (but by that point my ISP had already solved it on their side)
magic plume
client dns overrides router/dhcp dns which is why thats the first thing i suggested xD
worldly jay
right i gotcha on that haha
magic plume
since he doesnt have a dedicated security appliance i doubt he has a dns trap running
magic plume
wait are you cross routing by any chance?
or dual routing
your dns could be stepping on each other
worldly jay
that would be a first. and technically no only one outfacing router, but seperate internal networks
magic plume
yeah i didnt think so
yeah ive only seen it a handful of times with "pro" it consultants setting up ppls networks lol
worldly jay
not using google's shitty router/modem thing either
hahaha
yeah no i learned the hard way on that one
magic plume
only other thing i can think of is if you have a vpn with nord or pia or something to turn it on and see if that allows you to access it
worldly jay
will try
magic plume
use a endpoint far away from your location
magic plume
seems like it might just be your local cdn node
magic plume
they probably have a maintenance window right now or a server died
surprised their failover isnt working
worldly jay
ahh sure, and me too. although it must be pretty localized because if you are on east coast too we would all feel problems in atlanta
magic plume
im northeast in MA
magic plume
its weird becuase they use cloudflare
worldly jay
i see that
worldly jay
haha you are thinking what i am
magic plume
<@&299347348847329281> looks like cloudflare might be having a issue
worldly jay
which is why i thought it must be your site
but I checked other sites during our convo and a few random others had the same issue
magic plume
well lets see cloudflare currently has a few nodes down and re-routed
Miami, FL, United States - (MIA)Re-routed
Tampa, FL, United States - (TPA)Re-routed
they had some tunnel registration issues as well yesterday
magic plume
well i tagged the mods so hopefully they can reach out to their webmaster so it can be reported
worldly jay
ok cool, I appreciate the help and the information!
magic plume
you as well!
@worldly jay here you go btw https://downdetector.com/status/cloudflare/map/
potent flume
Not sure if this is the right channel, but I was wondering if I could grab some help setting up the wowhead bot in another server.
Just wanted to set up 2 text channels, with news updates, one for Shadowlands, and one for retail.
magic plume
@potent flume check this site out https://www.wowhead.com/webhook
look at the links that are yellow like the WoW discord guide
potent flume
I saw that, not sure how webhooks work, I added them to the channels, but do I need the wowhead bot too?
magic plume
it gives you all the info you need to set them up
i recommend reading everything on this page https://www.wowhead.com/warcraft-discord-servers-community-overview
if youre familiar with discord then start with the section titled Discord Servers for WoW
teal dragon
@potent flume you won't see anything happen after set up until after a new post is published.
potent flume
alright
potent flume
Thanks, I got it to work.
lone dirge
Hey guys. There used to be a place on wowhead.com where you could see your rarest mounts that you had. I've been looking but I can't find it anywhere anymore?
I think it was part of the 'Profiler', but it's not there. It's also not shown in the 'mount collection' page.
crude urchin
@lone dirge You can see which mounts you have at https://www.wowhead.com/mount-collection-tracker.
lone dirge
Yeah, but that just shows what you do an don't have, and doesn't have the "Ha! My rarest mount is rarer than yours!" feature ๐ฆ
thorny yew
When do you guys think this might be updated for the current phase of classic? https://classic.wowhead.com/guides/warlock-dps-gear-pvp-bis-classic-wow
tidal brook
@ wowhead devs, dunno who manages the dressing room but viewing the blood elf female model in dressing room, this happens:
using the double upper on ear size smallest and medium causes the rings to float
orchid citrus
Yeah that's currently an issue with the character creator on Alpha as well, just replicated on the dressing room unfortunately
tidal brook
i noticed all of the blood elf upper ear pieces glitch that way not just the screenshotted ones, so is that a graphic issue with the model itself not the website?
teal dragon
Yeah, but that just shows what you do an don't have, and doesn't have the "Ha! My rarest mount is rarer than yours!" feature ๐ฆ
@lone dirge We removed that. The data involved wasn't accurate really in the first place and even worse over time. It's been gone a while now.
lost drift
Looks like Wowhead Bot is offline again
lost drift
Thanks it's back
atomic urchin
two points of feedback
first, I entered my phone number, and your process said "invalid phone number" for my google voice number. So I had to use someone elses number. Google numbers are valid, you shouldn't filter them out.
second, why is there so much shadowlands BETA posts on the retail site? I see beta, BFA, and classic, but, when I select BFA, all I see is shadowlands spam, shouldn't all things shadowlands be in the beta category?
rancid copper
Do you mean in the news dropdown filter? If you uncheck beta you shouldn't see any shadowlands stuff (I don't)
teal dragon
@atomic urchin the phone number thing you need to take up with Discord. We're not the one's receiving or verifying your number.
Our main site, www, includes all news. The BFA toggle selected at the top indicates the database used for searches. If you wish to filter out certain news categories on our main/www page, find the 'Types' drop down under Today in WoW, above the first news post, and remove those categories.
somber imp
Hey all. TGIF! I'm hoping someone can help me with the character profiler on wowhead. None of my characters are loading on the wowhead website. They are all "not found". My Realm, Sen'jin has an apostrophe in it and I'm wondering if that's causing the issue here? Here's my armory page https://worldofwarcraft.com/en-us/character/us/senjin/zhandroid/ and when I try to load in that character to wowhead, It's not found!
I should note that I've also tried to import via the battle.net account link and it does not load with that method either.
teal dragon
@somber imp when had you last accessed this character?
somber imp
on the website? It was quite a long time ago... maybe Legion is when it broke?
teal dragon
In-game.
somber imp
Oh, all the time
teal dragon
Okay, Blizzard's API returns no data for that character on that region/realm.
So... you may have third party data access disabled.
somber imp
ohhh. okay, let me check on that. I didn't realize that.
teal dragon
Go to https://account.blizzard.com/privacy -> Game Data & Profile Privacy
Make sure it says 'Enabled' and not 'Disabled'.
somber imp
Wow that was it @teal dragon thanks a ton for the help. Not sure how that turned off, I may have done it a while back not realizing what it did.
Enjoy your weekend! ๐
teal dragon
Happy to help. You do the same! ๐
tawny blade
plucky fractal
hey, why while I search on site for Mastery what is listed is only Masteries ? hope someone fixs it
viscid heart
please explain further
feral light
is it possible to change the wowhead fanbyte account name? or use the battle.net name linked to the fanbyte account?
teal dragon
@feral light send me a PM
finite sentinel
guys, i cant use wowhead. For some reason this add keeps poping even if i click accept and continue.. every single time
please help
rancid copper
It's not an ad. Make sure cookies are enabled?
finite sentinel
yes, they are
i'm enabling all the options in "manage preferences"
when i click "accept and continue" i still cant click in anything
teal dragon
@finite sentinel If you're running an adblocker, it's known to cause issues with that GDPR/cookie notice. You might also try clearing your browser cookies and trying once more. So far any one who's had this issue found one of those actions resolved the problem.
vague lintel
on https://classic.wowhead.com/guides/paladin-leveling-classic-wow "[url=]Classic Retribution Paladin Best in Slot (BiS) Gear Guide[/url]" misses the URL so is not shown correctly ๐
finite sentinel
@finite sentinel If you're running an adblocker, it's known to cause issues with that GDPR/cookie notice. You might also try clearing your browser cookies and trying once more. So far any one who's had this issue found one of those actions resolved the problem.
@teal dragon
that worked man
thanks
very much!
i cleared the browser cookies and ir worked
brazen badger
Hey guys, I just got the premium wowhead account... I linked my discord account and everything "should" be fine
But I have the role of a regular member, not the premium member role
Does anyone know how to fix it? Do I need to do something manually in order to get the role?
brazen badger
Oh ok, thank you
lost drift
It the src for the Wowhead Tooltip Bot anywhere. I'd love to spin up my own instance? It seems to always be offline when we need it. (like right now)
crude urchin
@brazen badger hi. Wowhead Bot is temporarily offline and can't assign the role yet. It should be fixed soon. Sorry for inconvenience!
teal dragon
Looking...
@lost drift no, it's proprietary. It's going down because of its popularity, we've been adding shards as necessary. We'll look into it by tomorrow if not sooner.
@brazen badger wait for WowheadBot to be online and then disconnect/reconnect if it hasn't given you the role. Should be back up by tomorrow.
And by tomorrow I mean now, it's back up.
lost drift
Thanks, my group is really appreciative of everything the Wowhead team has put together.
fervent rock
this is less about the site, but since there's no official wow discord this would be the only one to get news about wow
I tried the follow feature in #latest-news but I feel like I don't need to see a custom wow PC in my updates, plus the amount of articles coming through
Would be really cool to have a major announcement version
tawdry drift
Excuse me ,is anyone know where I could see the spell effect especially for arcane mage? I mean when casting arcane blast, there's appear of runes/sigil mark upon casting like that.
I love that mark but i dunno how to open in wowhead
crude urchin
@fervent rock post you're talking about is marked as 'Live'. You can select another version of webhook to exclude news with this category (i.e. 'Classic', 'In-Development' etc). See https://www.wowhead.com/webhook.
viscid heart
i dont think wowhead does have spell models
tawdry drift
so where I could see it besides wowhead for that spell effect?
fervent rock
ah, I was using the discord feature, not the custom webhook
hardy bloom
@tawdry drift thereโs no good site. You could use wow.tools and search in the model viewer there after finding the spell effect ID on wowhead
brazen badger
@crude urchin @teal dragon thanks guys... I guess I'll just wait for it
crude urchin
@brazen badger bot is online, please try again to get the role ๐
brazen badger
Still nothing ๐ฆ
crude urchin
@brazen badger please open https://www.wowhead.com/account=premium#discord-premium and send a screenshot of that page.
brazen badger
crude urchin
@brazen badger please disconnect your account and then connect it once again.
crude urchin
@brazen badger No problem! Feel free to reach out if you have any questions. ๐
crude urchin
@woeful umbra could you please send an email with this screenshot and URL at feedback@wowhead.com?
woeful umbra
Done
crude urchin
Thank you 
frosty frost
Can someone check out why I still can't access wowhead the past 2 weeks?
3 8 ms 7 ms 7 ms dD5E0C9F9.access.telenet.be [213.224.201.249]
4 11 ms 12 ms 8 ms dD5E0FA6D.access.telenet.be [213.224.250.109]
5 12 ms 11 ms 10 ms be-zav01a-rb1-ae-19-0.aorta.net [213.46.162.1]
6 10 ms 10 ms 11 ms ae10.cr1-bru2.ip4.gtt.net [77.67.65.1]
7 180 ms 181 ms 175 ms ae10.cr3-sin1.ip4.gtt.net [89.149.131.121]
8 * * * Request timed out.
9 * * * Request timed out.
seems to go wrong at "gtt.net" when I do a tracert
using the google DNS doesn't work either, same result
I sent a mail to gtt.net too to look into it :p
most likely a faulty firewall configuration issue on their end
twilit helm
It's working fine here. but my path doesn't go via gtt.net
3 17 ms 15 ms 13 ms ae5-0.0002.dbrx.01.dus.de.net.telefonica.de [62.53.22.212] 4 15 ms 15 ms 15 ms bundle-ether2.0004.prrx.01.dus.de.net.telefonica.de [62.53.8.221] 5 14 ms 14 ms 15 ms cloudflare.dus.ecix.net [194.146.118.139] 6 13 ms 14 ms 17 ms 104.18.31.49
Have you tried using a VPN to see if you can circumvent them?
frosty frost
sure, with a VPN it works
twilit helm
yeah then it seems to be a clear issue with gtt - maybe the guys here operating the site can file a tciket with their cloud service - but you could also file a complaint with your ISP so they could switch routes as well
summer ether
The forums links don't seem to be working, when I click on a specific forum link it goes to the general here are the forums page. Tried both Safari and Firefox. Also are you actively working on a Mac Wowhead client or is it current on the someday when we get time pile
rancid copper
when I click on a specific forum link it goes to the general here are the forums page
@summer ether that's unfortunately a Blizzard issue, they restructured the WoW forums within the last year and it killed all the old links in this way.
summer ether
this is for the wowhead forums not blizzard
neon sundial
Confirming what @summer ether is saying! Tried clearing cache, tried with a different browser. Still unable to access the wowhead forums. Going to any link at https://www.wowhead.com/forums takes me back to that page. <@&299347348847329281> Is this the right place to report this, and is it already a known issue?
viscid heart
its the right place, but the moderators are the wrong people to ping,
neon sundial
It was the only role that could be pinged in this channel! And I saw that most of the moderators also have the "Feedback" role tag ยฏ_(ใ)_/ยฏ
crude urchin
@neon sundial this is a bug on our end. I'm sure someone will take care of it. In the meantime, right-click on forum you wish to see, select 'Copy Link Address', paste the link into address bar and replace symbols & and = with /.
neon sundial
Thanks! ๐
crude urchin
@neon sundial the issue should now be resolved.
compact basalt
bold birch
Hey there, anyone here can help me with my wowhead account? I've tried contacting staff using the feedback, but there's been no answer.
I tired logging in this morning and it came back saying it was invalid. I haven't changed my password in forever, and I use chrome's remember system, so there should be a problem.
I can't use the "reset password" because the email is now defunct, and I never got around to changing it to the new one
<<
broken wadi
please dont just spam the channel, just be patient
bold birch
I have been patient all day waiting for a response from Wowhead
arctic cairn
Sas usually is on late at night unless he's busy. You'll receive a response somewhere as soon as possible
main lion
dense edge
christ
broken wadi
thats quite literally just throwing money away
teal dragon
Thanks for boosting the server Nartis! Those contributions help to ensure Discord can continue to exist as a free platform for everyone. 
twilit helm
Not free for him... ๐ธ
exotic lintel
Hello. I am also having an issue with my wowhead account. It seems as though you can no longer log in with just your username, and it appears as though I'm unsure what email I have attached to my account. I sent a site feedback post but it occurs to me that my email may be blocking messages from wowhead for whatever reason. Whenever someone on staff has time, please DM me with regards to the wowhead account with the username "Wrashis"
teal dragon
You can log in with username still but using email makes it more obvious that you need to update it should you change email addresses in the future... thus avoiding such issues.
It's likely that your password may have been less than 8 characters which has been invalidated now. Please send an email to feedback@wowhead.com with your username, current email address and what you think the email address is that's associated with the account. Provide a few possibilities if you're not certain. I'll get to your email tomorrow or this weekend. Thank you.
exotic lintel
thanks once again to sas for working out my issue. much appreciated
hardy bloom
^ i agree
hexed elm
hardy bloom
wowhead link bot appears to be dead
tiny ravine
[banana]
fallen zincBOT
Gib the Banana-Hoarder - https://www.wowhead.com/npc=51052/gib-the-banana-hoarder - Live 8.3.0
tiny ravine
all better
hardy bloom
thanks
teal dragon
Notice: Logins, registrations and password resets are currently down at this time. If you're already logged in I encourage you to stay that way until this is resolved. I'll provide updates when I have them. Thank you!
Edit: Should be back to normal now, though a bit slow at first.
wheat cypress
Hey do you guys have any kind of integration for Google calendar eg iCal links to sync events etc to personal calendars
dusty topaz
Any idea when this will be fixed?
teal dragon
@dusty topaz Hopefully not long, it's being worked on, but I don't have an ETA.
dusty topaz
Okay thank you
teal dragon
@wheat cypress Not anymore. We used to through StanzaCal, but that service is no longer available to us since it became a pay-only-model. Honestly it'd be great if Blizzard implemented such a thing. An API for events based on region/realm and notifications/sync-ups with calendars like you suggest. Maybe approach them on the subject. ๐
dusty topaz
Will you update here when it's fixed or shall I just check back later
teal dragon
@dusty topaz Give it a try now, it might be a little slow for the moment but should be working.
dusty topaz
Yup, it's good. Thank you
umbral rivet
I've been unable to access wowhead website for the past week or so, and have been frantically googling for answers but I've yet to find any solutions that work for me, until I used a VPN. Would anyone be able to tell me what the issue most likely is then? I'm happy I can use the website again but I'd like a permanent fix rather than a workaround ๐ฎ
teal dragon
What issues/errors were you encountering prior to switching to a VPN that resolved them?
umbral rivet
It was a time out I believe - I tried doing the tracert wowhead.com thing and only 3-4 of the 30 jumps worked, rest timed out. And Google chrome gave me an ERR_TIME OUT error of sorts, altho I can't remember exactly what it said. It happened on firefox, chrome and edge so I have to think it's ISP related but I don't know how I would go about fixing that
twilit ledge
Maybe you could call your ISP and report the problem?
teal dragon
@umbral rivet check the channel pins, what you described may be resolved with a DNS change. <#wowhead-feedback-support message>
sharp palm
Hey is there a way to copy my classic wow character to the wowhead dressing room ?
crude urchin
Hey is there a way to copy my classic wow character to the wowhead dressing room ?
@sharp palm you mean copy from Armory? No ๐ฆ
sharp palm
alright thanks for the reply ๐
delicate saddle
The wowhead bot appears to be dead again ๐ฆ
It's offline everywhere and not responding, I checked in here too
hardy bloom
yo
#latest-news isnt working
there have been two alpha articles and neither are in latest news
crude urchin
@hardy bloom check now
teal dragon
It's offline everywhere and not responding, I checked in here too
@delicate saddle it came back up before I saw your message. If you're still having trouble let me know.
ancient cove
the beta version of the dressing room appears a bit, uh, broken atm
delicate saddle
@teal dragon I've just gone to let the lads over in our server know it's working but it's not showing as online again ๐ฆ
Sorry mate
You've probably got like a bajillion better things to be doing
teal dragon
No no, no worries.
teal dragon
@delicate saddle Check again please.
analog gulch
Im having issues with the twitch wowhead extension, is this the right place to ask for help? ๐
teal dragon
@analog gulch Sure, what's the problem?
analog gulch
im trying to add my character into the extension but the configuration gets stuck loading after I press add
teal dragon
Are you running an adblocker?
analog gulch
hah thats it, thanks!
teal dragon
No problem ๐
bright snow
https://www.wowhead.com/pet-battle-bonus-event the charts are missing "(Chart 44 not found)" message
tender tiger
Is it possible to make the "Last Updated" date bigger or more prominent on the Warlock Guides? I feel like it would be helpful in identifying which guide is the most recent since they are authored by three different people. Additionally, does that date apply to the information as a whole or specific sections?
crystal olive
each last updated has to deal with the page you're looking at
if you see a guide that you think is outdated, make sure to report it so we can get around updating it:
twilit helm
might make sense to check for older guides when a new guide is submitted for publication if there are older versions of the same guide and have them flagged obsolete upon publication of the new one
tender tiger
Okay Thanks
crystal olive
we don't have multiple versions of the same guide up, when he means 3 people, he means 3 specs
@twilit helm
green shoal
Just reporting that the tattoos for dwarves in the Dressing room ain't working. Two different people have tested it
Have it selected to beta too, and tattoos don't appear
Even spammed the randomize button and the tattoo number changes but nothing actually appears
crystal olive
do you have a link to it?
green shoal
https://shadowlands.wowhead.com/dressing-room#qc0z0zJ89c8t8sx8x8sV8g8a08e8aq8v8ax8sN8zBA8aG8Mzc8aL8Mzv8at8Mc38ax8Mcn87hJ1a87I Here's a link to a dwarf with no armor
Tested it on my PC and got a friend to test and tatt option just changed numbers, no visuals
junior moon
Will look
junior moon
@green shoal fixed
green shoal
๐๐ป๐
green shoal
@junior moon Just letting ya know the Dwarf model on the Shadowlands dressing room t-poses when the 'pause animation' button is selected. Doesn't do it for non-beta shadowlands but for some reason the male Dwarf t-poses in Beta dressing room
Top pic is Beta, second pic is BFA
junior moon
yeah im aware of that
ancient cove
happens with a whole bunch of races, not just male dwarves
viscid heart
There No other races then dwarf.
keen lantern
here is a wrong leg texture (19)
lethal robin
is it normal that you cant play some of the audio files on the wowhead? I tried without extensions enabled and different browsers. https://www.wowhead.com/sound=131912/vo-82-high-warlord-volrath-07-m
I try to find the voiceline of High Warlord Volrath where he says: we got some supply drops for ya
twilit helm
seems like the file is borked
lethal robin
all files startin with VO_82_High_Warlord_Volrath_ are like that^^
tidal brook
i think somethings wrong with my wowhead account or bnet but im not sure what, basically the issue is when i go to settings > battle net, where it shows your toons on your wow account/bnet account some of mine their names are red. whats it mean?
also some of them are grey too an dont have icons
teal dragon
Usually that they're not available in the API and gray ones are probably old/deleted.
The information you see there is provided by Blizzard directly, it's not a list we generate.
tidal brook
do you want me to show a screencap or ?
teal dragon
No no, I'm familiar with it. If the character is clickable it'll load up in our Profiler, assuming it's found in Blizzard's API. If they're not clickable, or red, they aren't loadable or have not been loaded recently enough to know for sure if it's current, accessible, or exists.
tidal brook
hmm i moused over one of the red ones an it jst showed something about a javascript or whichever then i clicked on a blue named toon on another page an that one loaded, but didnt have a profile
teal dragon
The blue ones should be ones that are clickable.
Okay so you may need to look those characters up in the actual profiler: https://www.wowhead.com/list
Once you look them up, if they're found in the API, they'll likely appear blue and clickable from the battle.net list in your account settings.
tidal brook
yeah i figured that otu, clicked one and it populated a profile so i just clicked the x an deleted it since it was a lowbie toon, also some of my higher lvl toons/alts lvl 100 or higher have eyeballs next to their names
is there a way to figure out what the password is for my wowhead acc if i sign in via blizz/bnet ?
teal dragon
No, you'd have to do a password reset.
tidal brook
doesnt that need a current password though? or does it just allow to create a new one
teal dragon
https://www.wowhead.com/account=forgotpassword can do it from incognito/private browsing or log out first.
A reset doesn't require the old password, no.
tidal brook
okay thanks, if i change it do i have to sign back into the looter addon too or does the looter just auto update to new password?
teal dragon
Okay so Looter adds more complexity, lol.
The Looter doesn't recognize password changes via Password Reset (it's old...)
Once you reset your password via the above link, go to your account settings and change the password once more in there (since you now know the "current" password after a reset). The Looter/Client will then know the "new NEW" password.
You will still have to enter the new NEW password in the Client once you complete all that.
tidal brook
i had it changed/fixed some years ago but i never wrote the new one down
bold umbra
I have a bit of a problem with the recent post about max corruption resist.
A lot of people are interpreting the post wrong in 1 of 2 ways: Either that starting this week it'll be mathematically impossible for players with new cloaks to catch up to people who are keeping up with max resist (while they can still catch up, just not on the same week); Or that Fresh R15 cloaks will start with the indicated resistance rating in the 3rd column in the table and that if they don't keep up with cores they will actually have lower resist than someone with a new cloak.
I know that you're sharing the correct information and people are interpreting it wrong, but even so, while I know it's not your intent to spread misinformation, people are misinterpreting your information because of the misunderstanding and spreading this misinformation themselves
There are already some content creators who have been spreading these misinformed rumors as though they were real and it's causing disturbances in the community and general malcontent
ember vapor
Wowhead's discord tooltip bot (Wowhead Bot#9577 id:626904737731706881) appears to be offline and has been for a couple days.
dense sonnet
how do i add characters to my profile list (ideally taken from my battle.net account), so i can easily pin/unpin between different ones
teal dragon
Wowhead's discord tooltip bot (Wowhead Bot#9577 id:626904737731706881) appears to be offline and has been for a couple days.
@WanderingFox#4242 we'll get it back up shortly, thanks for letting us know.
how do i add characters to my profile list (ideally taken from my battle.net account), so i can easily pin/unpin between different ones
@dense sonnet https://www.wowhead.com/list
ripe panther
Hello ! Wowhead tooltips bot sometimes just go offline and dont listen the comands , and after randomly come back online and start to work .after can be same , he just go offline. How can i fix it if its possible ? Cheers
bold umbra
Does Wowhead plan on writing an article on the whole Method/Bay/Swifty drama going on?
rancid copper
Considering Fanbyte (parent company of wowhead) have opted not to renew their contract to sponsor Method...
I'm sure it's something they'll write about eventually but it's a little bit early / gossip-mag for them to have something atm, I would think.
tawny blade
Raef is correct, we were the first group to cut ties with Method. We do not want to write something insensitive that sounds like a gossip mag or 'reporting on drama' especially when it is painful to so many women. and people do not expect to open up wowhead and find something triggering to potentially relive their own trauma.
We are discussing how we can handle things in a way that is sensitive and inclusive, but covering it because it's 'drama' isn't it
bold umbra
Okay. thanks for the explanation
haughty umbra
Is it possible to add the corruptions that Mother is selling for the day in Today in WoW section?
teal dragon
We're looking to do that in the next couple weeks, yes.
unreal copper
The Cenarion Circle faction page have wrong info in reputation section.
The rep per kill is 1 and the twilight text repeat quest is 100 rep afaik
uneven coral
Hey I'd like to know if it just takes longer to update this description or if its bugged maybe.
This is how it should look:
and this is how it looks
little grammar issue ๐
viscid heart
yes, its missing a "w"
cedar kiln
The wowhead item linking discord bot appears to be non-responsive. Where do we go for support?
teal dragon
@uneven coral either your cache or the server cache needed time to clear, it looks fine for me now:
@unreal copper "afaik", typically we'd want some higher confidence before we'd consider a change. Also are you talking LIVE or Classic?
uneven coral
tyty
tidal brook
can someone point me in the direction, or tell me how i submit a tmog for the outfits subsection on wowhead?
i have a few id like to show off but i dunno how to submit them
teal dragon
You create them in the dressing room and then click 'Save' -> 'Save as New Outfit'.
twilit helm
Should have gone for "awfully customizable" ๐
tidal brook
how come wowhead website notifications dont work on chrome?
or at least when using incognito i mean
onyx terrace
The Classic Gear Planner doesn't calculate the shadow resistance portion of the Demon's Blood trinket. Perhaps because of lowercase r in resistance.
https://classic.wowhead.com/gear-planner/warlock/human/AjwADSob
umbral rivet
Hello! I came here with an issue of not being able to connect to the wowhead website a week or so ago, and I've done some troubleshooting since then (including the pinned fix with the dns IP changes) and I still cannot access it - same error as before. I have tried wireless to no avail, and I've tried on 4 other devices (brothers pc, cousins pc, phone and tablet) and they all work on wireless and ethernet. Anyone know what the issue could be? It's driving me nuts.. never realised how dependent I was on wowhead.com xd
This is the error I get - hopefully not against the rules to post pictures
analog bronze
I'm trying to cancel my premium sub and I get this error every time I click disable. I've tried multiple browsers. Is there another way to unsubscribe?
teal dragon
@analog bronze DM me your username and email, I'll take care of it.
granite sierra
This link in the latest news post takes you to https://www.wowhead.com/shadowlands-class-changes instead of https://shadowlands.wowhead.com/soulbind-calc/AQk
rich wyvern
fixed ty
regal hollow
hmm
crimson sphinx
Hi folks, not sure this is the right place, but I'm assuming Wowhead isn't okay with supporting leveling-for-RL-cash services? I got these adverts just now:
teal dragon
Correct. We don't knowingly permit these kinds of ads. Please click the feedback envelope and select advertising issue to report them. Thank you!
crimson sphinx
Done!
ancient herald
Hello. I cannot seem to view scars on the WoWHead dressing room. I have cleared my cookies, and tried "incognito/private" mode but it is to no avail. Anyone have any suggestions?
sterile grove
Hey, the SL items in the Dressing Room don't show up properly (fist weapons in left yand in normal dressing room too)
crude urchin
@ancient herald https://shadowlands.wowhead.com/dressing-room
viscid heart
He didn't ask for the dressing Rom but for the new customization option of "scars" had to read it twice too because you don't read scars often
hardy bloom
scars are there for me
@ancient herald does that link work if you go to night elves?
ancient herald
Nope, still does not. I am using Firefox. Is that a reason?
hardy bloom
nope
it shouldnt
can you take a screenshot of the available options?
just print screen and paste here
ancient herald
neat talon
I think the picture is showing that there should be scars, and there are not. It's set to 5.
neat talon
I'd expect "no scars" to be like 1 or 0 or something.
hardy bloom
yeah its broken
neat talon
"anticipate to be," what the hell Jet.
hardy bloom
Scars should be working but arent
ancient herald
Okay, so I am not going insane lol
hardy bloom
actually, it seems like a lot of the viewer is broken
neat talon
Just not because of that.
ancient herald
Yeah, the marks don't have all the colors.
But okay.
And fair point Jet..... [insert maniacal laughter]
hardy bloom
probably should be a news post about this idk
yo - dev bot is worthless
shouldnt it show the shadowlands stuff or something?
crude urchin
@hardy bloom no, the dev bot is made for testing purpose only.
hardy bloom
oh
is there a way to make the bot in #beta-shadowlands reference beta versions of abilities and such?
crude urchin
hardy bloom
thank you โค๏ธ
inner hill
Hi, i just wanted to ask about the Wowhead Looter Addon. While it is active i got 1 - 3 second freezes everytime i get a new achievement. After deavtivating the addon it has no freeze at all. Is there a way to avoid that without deactivating the addon?
inner hill
seems like a weird interaction between wowhead looter and AdiBags
teal dragon
Can you make sure you've run the Wowhead Client to get the latest version of the looter please? If it's current, provide the version number please and any in-game info that's popping up so PigeonD can look into it and replicate.
inner hill
ok so it was not the newest version and i did a update right now to version 1.9.40 and after testing it happened again
at login it prints in chat Wowhead Looter loaded (80300)
as far as i have seen on a wowhead forum post there is a interaction with wlScanAchievements(true) after u get an achievement
these are the results from running a profiler addon
Adibags Peak
Wowhead Looter Peak
i hope i could help with this. In case you need anything more feel free to ping me or DM me about it
brisk veldt
On the HiveMind guide, there is a Twitch embed that is broken.
Actually looks like there are 2-3
teal dragon
@small ore see Baratheus report above: #wowhead-feedback-support message
teal dragon
@brisk veldt thx, should be fixed now.
quick sedge
https://www.wowhead.com/faction=1133/bilgewater-cartel#videos:id=2718
Non related video
small ore
noted, will look at that addon achievement issue some time
proven scaffold
what pup means to say is that link leads to a video that has absolutely nothing to do with wow
teal dragon
@quick sedge @proven scaffold Kall Worthaton is a caricature of a faily well know car salesman (ads on TV, etc): Cal Worthington.
The video is referencing that. We usually allow reference material that relates to the page. But that video doesn't need to be sticky, so it'll stay but I'll remove it from Quick Facts.
regal hollow
wouldn't it be more appropriate that the video is on the NPC's page instead, then?
teal dragon
I actually assumed it was on both. It's not. I'll move it then instead. Thanks!
high estuary
So I just had WoWHead open in the background, I have a premium sub just to make sure I don't get adds, and for some reason it downloaded 8gb of data within an hour? I'm really confused by that.
teal dragon
As you can imagine I have many tabs of Wowhead open all the time and I can't say I've had that experience before, especially with no ads. I don't really have an explanation to provide. ๐
high estuary
First time that its actually happened to me too
smoky mountain
Is there a way to search the item database using a specific item level on any item that can be upgraded? For example, I want to sort all items I can possibly get at 470 by versatility, but the search function only shows base items.
wet orchid
Do these cinematic videos really need to autoplay and anchor themselves to the bottom of every page when you scroll down on mobile? Seems to me like an annoyance with no return
sterile grove
Why are the SL Dressing Room models bugged? Especially the covenant backs n stuff
cyan arch
I can't view Wowhead in Firefox due to an OCSP error.
SEC_ERROR_OCSP_UNAUTHORIZED_REQUEST
teal dragon
@sterile grove need you to be more specific, with links.
sterile grove
How can i be more specific lol, the models don't load properly if i go in the Shadowlands Dressing Room, the textures are missing, the character textures project themselves on the models instzad of their textures (I'm on Opera if that helps)
teal dragon
Okay, provide the URL and a screenshot please.
teal dragon
@sterile grove
sterile grove
This one doesn't even load
Sent screenshot in DMs
I can switch to desktop version if needed
teal dragon
No that's fine, passed it on, thx!