📱┃bugs-ios

[lean jolt]

Gotta say I’m not delighted that I can no longer work on my iPad, where I’ve done all my work for two years now. Editor does not load at all in either Safari or chrome since the update.

[radiant sluice]

Is your iPad up-to-date with the latest iOS

[icy plaza]

Two more killer instrumental tracks, with lyrics provided for …🤷‍♂️🫤

[icy plaza]

Am I just getting more selective, (picky) as I go or is the generator starting to regress?

[icy plaza]

I’m really tempted to top up having used my monthly allotment for 2 good songs, a solid B-Side track and 497 failures, I just can’t justify the expense.

[radiant sluice]

Failures in what way?

[noble lichen]

I am logged out of the Suno app and my mobile web browser instances, but I still get app notifications when someone likes or comments on my account. When I log out, I want to be logged out. Please advise.

[icy plaza]

The most common is ignoring specific prompt elements like gendered vocals, but I’m now getting the occasional instrumental from custom song lyrics. I’ve been extra careful about not hitting the instrumental option, verses getting mixed up with some coming out as total gibberish. And prompts for the few sound effects I know of are treated as optional.

[vapid moat]

Can't Upgrade to pro

CAN'T PAY

Please fix it or just give me credits!

[naive hull]

@vapid moat sent you a dm!

[inner lynx]

Song creations being cut short or not fading at the end, how to fix without losing the song?

[cursive geyser]

Same problem and yes fully updated. Stems also not working. Reported this last week, still no reply.

[spring wedge]

I’ve just had a song where the number of listens and likes suddenly dropped for no apparent reason. It was on like 15 likes and it dropped down to 4. I can still see the likes in my notifications. I’m a bit confused, is this a common thing?

[icy plaza]

Paws on my laptop,
he claims my heart and keyboard,
purring with purpose. 🐾

(A test to see where my copy & paste function was failing.)

I cannot paste custom lyrics in Suno right now.

[spring wedge]

Seems like it fixed itself, mostly. Thanks

[eager grail]

After last 3 updates, I can not click on songs in my comments section- clicking on icon logo of the song I got a comment on doesn’t redirect me to the song to reply to the comment, the song icon is static and in rare cases when redirected to the commented song, the song starts playing but the song’s tab doesn’t open. Sometimes 2 songs play together at the same time. After last 2 updates the app also freezes unexpectedly, and when I close it the app music still continues playing!

[spring wedge]

Yes, the same thing for me.

Also, I’ve got the same issue again as yesterday on a new song. I had like 20 likes on a song and they’ve all vanished

I guess I’ll wait and see if they return

[eager grail]

Had same issue on a newly posted song 2 days ago- notifications were coming through but numbers next to the song stayed the same, then caught up the next day. Now I deleted the app as it stalls and doesn’t even load, so I will use the website until new update or until the issue is fixed as the app has too many glitches

[spring wedge]

Yes, I like the app in principle but it just seems totally broken.

[eager grail]

Even mobile website is more functional to be honest. App is getting more glitchy with every update as it seems

[spring wedge]

Yes, I find the same thing. It’s very odd.

https://discordapp.com/channels/1069381916492562582/1082775596767117312/1382746722509258902

messed up on browser too.

[radiant sluice]

I can’t log in with my phone number because I’m not receiving the verification code… Anyone else having this issue?

[trail spire]

Why cant i upload audio in suno ? Some i can and some not

[naive hull]

@trail spire DM'd you about the upload audio trouble!

[mossy stag]

I failed to generate 8 min song even after using 1000 credits on 4.5. I am facing this problem or anyone else too. I feel sick now;)

[barren badger]

I paid my subscription from iOS app, but I got no credits, what should I do?

[worldly cypress]

@mossy stag8 minute songs are only for the premium paid subscription. 4 minutes on pro and 1 minute on free

[covert cave]

I just find this , i have Google and Google but i do not find anything 😩 i want to be beta testet for iOS can someone please help me to do that ?

[sacred rapids]

The subscription is active and confirmed in Google Play. However, the Suno app still shows the "Upgrade Now" button and does not unlock the Pro features.

When I click "Upgrade Now," the app says:
"You're already subscribed to Subscription (Suno - AI Music & Songs)."
please help🥲 what should I do? it's my first time to subcribed Suno apps

[fleet fiber]

New paid accounts , outside of the USA typically have an initial bank transfer delays due to fraud prevention review as well as just normal processing between international banks. It may be as much as 4 days to post to Suno account and activate the subscription. #1374816730546962462 message

[sacred rapids]

"Thank you for your response. However, it has now been five days since I subscribed to the Pro plan through the app. I would like to ask what steps I should take next, as I still haven't received full access. I hope you can assist me with this issue."

[fleet fiber]

You can post for help in the need-help channel https://discord.com/channels/1069381916492562582/1372994553233276970 as well as review how to send a billing support question https://discord.com/channels/1069381916492562582/1373016771103166575. If you paid on Saturday or Sunday, the bank wheels likely didn't start turning until midnight on Monday. So, in bank days, closer to 4 days. But yes, things should likely have clicked by now.

While waiting, always periodically check your bank records as well to make sure a payment wasnt credited or refunded back.

[sacred rapids]

Thank you for the info! I understand that weekend payments can cause delays. I’ve already checked my bank records and there’s still no movement — the payment hasn’t been credited or refunded. I’m still waiting for an update, but I’ll go ahead and post in the need-help channel as you suggested. Thanks again!🫰

[fallen ravine]

20 to 3 likes.. 🤔 20 to 7 plays… what’s goin on

[fleet fiber]

And to add, today was a USA Bank Holiday. So no bank activity today, basically.

[sacred rapids]

Thank you for the update! That makes sense — I understand that with the weekend and the U.S. bank holiday today, things might be delayed. I’ll keep monitoring my account, and I’ve also posted in the need-help channel as advised. Appreciate your support!

[icy plaza]

It’s not worth the effort to get my last ten credits back that disappeared without rendering anything, and the next time will be the last.

[icy plaza]

On second thought I’m taking a break from AI arts for a while. Not that I expect the actual issue to be corrected.
It should be criminal to charge full price for a service that doesn’t offer the full range of features.

[jovial urchin]

Apologies if somebody else has already covered this but my iOS app library takes forever to load. Sometimes I have to close the app reopen it again doesn’t make any difference whether it’s on network or on Wi-Fi. They confuses me a little bit why the application is so much less capable than the iOS browser versionI can only assume that Suno has purchased a basic app and then tried to retrofit it for its requirements the fact that there’s no negative prompting still on iOS is pretty crazy anyway just some feedback love your work.

[scenic matrix]

What is this? V4.5, V4.0 choices gone in browser on IPhone… Really a huge bug…

[sweet turtle]

Пропал аккаунт, со всеми песнями. И премиуум😭

[tired ocean]

please fix the repeat button on mobile browser and add one to the iOS app. Thanks. 🫶

[thorn bramble]

Using iPad, for the life of me I cannot crop my song on the old editor nor the new one, and I cannot insert a section in the new editor- its a nightmare to use. On the old editor I used to be able to crop songs just fine, but now every time I try to either drag the sections or input the time stamps manually it just resets or does something completely unhinged. I cannot select sections nor enter the timestamps to simply crop the end of the song. Please fix or go back to the even simpler version of editing. I understand trying to make the UI look nice but I’m wanting to make music, not worried about it being pretty. ❤️ Ty for the amazing app, but please help fix the crop and edit function in the IPad browsers.

[vast rock]

I'm reporting a few bugs.

1. Overheating issue: After using it for a while, the phone heats up a lot (I know it'll take a long time to fix this bug.)
2. New songs don't show up in the list. (When I click on the cover, the app downloads, but I think this has been fixed.)
3. Trends (charts?) aren't reflected at all. The songs that are shown are completely different from the website. There's no change.

[rigid zenith]

one special thing is that Suno bans keywords related to the artist. even unrelated to the name. that is, they block that word. crazy and stupid. so when writing style and prompt, I find it very difficult to achieve what I want. like I am Vietnamese, there is the word “Ngọt/” this word is “ngọt” in English. but it is still banned. I am pretty sure it is related to an artist whose name I do not know. even “nguyet” even though it means moonlight. really confusing. so many. hard to tell. the music editing part is getting heavier and heavier, laggy, jerky, and laggy.

[woven nymph]

Hi Suno team,

I want to report a series of serious issues that have appeared after your recent update — and that are heavily impacting the creative process.

🔻 1. Track duration limit (~1:57 bug)
Even when prompts are properly structured for 2:45–3:00 runtime, tracks are consistently being cut short. This disrupts all narrative and musical buildup — especially for cinematic and high-energy works.

🔻 2. Prompt inconsistency
Even when using highly detailed, GPT-assisted prompts that align with Suno’s capabilities, the generator now frequently ignores or misinterprets the instructions. The “regenerate” function often uses old prompt memory, even when edited.

🔻 3. Interface downgrade
The new UI is far less intuitive. It hides controls, breaks the creative flow, and feels like a step back from the powerful, fluid tool you had before.

🔻 4. General tone drift
The system leans toward ambient, minimalistic, or sleepy compositions — even when prompts call for driving rhythm, FX, energy, and cinematic dynamics. High-energy builds and modern FX drops are often flattened.

⸻

💬 I’m not just a casual user — I’m designing full narrative musical works with GPT support and precise structuring. Suno was powerful because it respected the user’s creative input. That trust is now at risk.

You had something unique. Please fix it — or you risk losing your most serious creators.

—

🧠 If you’d like, I can send you detailed prompts + examples of what’s breaking, including comparisons between older and newer generations.

Thanks,
Roman

[rigid zenith]

@hoanang. what's going on. i paid but the system says i have no credit score??

[eager grail]

Suno ai devs afk as heck

None care

[finite bobcat]

So I’ve had an unsuccessful payment with my pro plan last month, now I try to upgrade my plan to premier to have more credits and it says my card is declined. Even though I have money in it. I can’t buy credits, I can’t upgrade. I emailed billing support and no response yet. I’m very frustrated. Because I even created another account and couldn’t upgrade from free to premier. Does someone know why is this happening to me?

Also the app doesn’t work at all in my iphone. So I can only use it on my computer! Very frustrating

[empty ingot]

your verification handshake is broken. it's been trying to verify me as a human for the past hour and it just keeps saying Error
ok never mind, had to clear browsing cache and cookies to get in. Most idiotic thing i've ever seen. UPDATE IT

[plain elbow]

Are scrolling lyrics no longer a thing?

[empty ingot]

1. track duration can be extended via prompting by removing Outro/End (so that the song continues its duration, usually bringing u upto around 3-4 mins

2. GPT should only be used to give you ideas on style influencing, everything else seems to be out-of-date and more aligned to 3.5's prompting, never rely on it for prompting unless you want to be disappointed

3. yes this needs work 100% they need to get on that

4. utilize "Exclude Styles" to negate anything you don't want in your songs. e.g. for faster tempo songs like rock music and dance music you would simply type: "slow, downtempo, downbeat" or depending on the genre things like: "halftime drums" or "full-time drums" 👍 hope that helps, there's nothing wrong with 4.5, people just aint using it without gpt, which is obsolete in its current state. Also specifying the tempo further assists in knowing how pumped or chilled you want it

[steady rivet]

sorry you're seeing this, what language is your device or app set to?

[calm brook]

Am i the only one having problems with Scenes? It tries to generate for about 3 minutes then gives up and the line item under scenes vanishes

[vast rock]

Please update Korea Trending! It's a completely different song from the website

[balmy lava]

Has autoscroll of lyrics during playback been removed from the app?

[drifting wolf]

This has occurred numerous times when playing a song in the Library: When you open up the song to give it a thumbs up, the picture of the song playing is not the correct one, but rather it is displaying the picture of the song above or below it. I am not sure if clicking thumbs up will "like" the wrong song or not.

[peak summit]

I apologize if this is already been brought up I searched quickly, but couldn’t find anything about this issue, I have an iPhone 15 and every time I create a new song it will play for a little over a minute and then start over and it keeps doing this indefinitely. Is anyone else having this issue?

[midnight coyote]

hello payment is not working ?

[tacit geode]

bug in link https://www.youtube.com/watch?v=8OcfhhnSN5I

[native sable]

I think the app has broke again for iOS. Won’t load anything. Like it was for a few updates back.

I’ve tried everything and logged out and logged back in. Nothing. Checked for updates too and there’s nothing their either

[fluid dragon]

I tried to open the iOS app this morning and it just crashes straight to the home screen of my phone. Was working perfectly yesterday! I tried uninstalling, re-starting phone, re-installing..nothing helps.

[silk harbor]

Once again, the iOS app is entirely dysfunctional. Just went through 3 weeks of this not even 2 months ago (subscription $ is always on time btw) 🤷🏻‍♂️

False alarm. It was just my brain 🧠 🤛

[bold scroll]

Song generation is running forever but no songs are showing up in the library, credits are still deducted for the generation.

iphone 15 pro
iOS 26.0 (23A5287g).

edit and now they show up just as i report it only took 20 minutes >_<

[steady rivet]

mind trying on the latest app version?

[native sable]

I have updated and it works.

[steady rivet]

we're looking into this

[halcyon trellis]

Not sure is it a bug or nah but

I mean, I got nothing else except that all the tabs are broken again, displays nothingness or forever-loads

[steady rivet]

DM'd

[valid oracle]

after a few secs a wild shootout started

WTF

how can i tell suno not to start shooting in my songs

it sounds like the band would fight against the crowd....the singer fires a guns and the drummer throws his whole stuff into the people

[final lynx]

I’m losing track of all the bugs in mobile. Are you guys ok?? Not trying to be a jerk, genuinely concerned.

[crude marlin]

is the app down?

[final lynx]

Mobile app is unable to authenticate or get in. Website works fine on same device.

[south elk]

I can’t log in

[south elk]

Yup yup
Same here

How’s a gif not allowed

[final lynx]

Can’t gif In the bugs channels. Lol

[south elk]

Yall claimed I talked about a subject unrelated to the photo entirely?

Lmao

[final lynx]

That’s woody for ya. It’s a bot.

[south elk]

That’s one dumb bot 😂

My ex has a challenger for lowest IQ now 😂

Anyways it just loads and loads nothing

When logging in

[final lynx]

Yup same here

[burnt vigil]

Mobile app can’t sign in

[south elk]

sees to be working now

[south elk]

try again now, seems to be working

[south elk]

try again now, working for me at least

[burnt vigil]

Yeah it is

Thanks

[south elk]

anytime man, Im baked or I wouldve said something sooner

lol

started working like 15 minutes ago

[burnt vigil]

Broken again

Or maybe it’s just my internet

[final lynx]

yep app is back up here too.

[final lynx]

anytime you have issues with the mobile app, try suno.com on your mobile browser and login to check for a complete outage or just an app issue.

[earnest turtle]

anyone else having remixes return with skips and glitches this morning?

[rain sentinel]

First version of remixes as well as original creations often cut off at a random place and then restart. waste of time, credits and some otherwise good versions.

[cyan timber]

some longer songs seem to not be generating correctly

description in image

[steady rivet]

we're working on this fix right now and will have it out asap

[fervent elk]

Hey! This is my first post and my first question... mostlinkely would've been asked b4 but... why are most of my recent vocal stems from Suno full of pops an crackles and wobbles 😦

[stoic warren]

I have the same issue. [e-mail] is useless, I have a support request in since last Friday with only a quick response stating they got my message. I can't get the app the authenticate on iphone, says something went wrong, runs on browser. ok on my ipad mobile app. I've deleted the app and reloaded several times while resetting the phone. Can anyone help with this issue causde Suno won't respond.

[honest sapphire]

The mobile app doesn’t display all my published songs in my profile page anymore… just the first 10 or so 😔

[slow temple]

Mobile Web is no longer displaying Workspaces under create (The mobile app never showed workspaces, but I use it on mobile web all the time, and it's gone.) I still have access to workspaces on my desktop web. Is this a bug, or did Suno discontinue it on mobile web??

[empty ingot]

why do extensions now ask if i want to remix after creating a song when i've already generated the extension? 🤔

[honest sapphire]

Suno is tagging satb choir as a band name 😮‍💨

[livid briar]

Anyone else notice scenes aren’t working on iPhone?

I tried multiple times to generate a song from an image and it never loads.

[vast rock]

Why do you keep adding unnecessary ad-libs in the outro when doing a cover?
It keeps wasting the credits — please fix it immediately.

[dawn juniper]

cant login

[wide nova]

I can't display my workspaces on the mobile version.

[jaunty jacinth]

No one is adding anything. When llms hallucinate they tell you weird things about science that aren't true. When audio generation AI hallucinate, they say a bunch of random things. But I don't have that problem are you sure you aren't doing something That might be causing it? I just made a bunch of covers today and I don't have any issues like that at all. Which model are you using

[vast rock]

I’m currently using the 4.5+ model, and this strange issue keeps happening.
I mostly work with ballads, so it’s a serious problem when these ad-libs show up after the emotionally important outro.

I’ve tried engaging with the community and followed various feedback —
like extending the track length or using fade-outs,
but none of those really solved the core issue. It just keeps happening.

Interestingly, when I tried adding the prompt "[outro dont spoken]",
one track happened to come out clean, but I’m not sure if it was just luck.

[jaunty jacinth]

Have you tried from other front ends (eg. not iOS, via web , etc?) where you can control the "weirdness" with the slider so to speak

It is less likely to generate odd things, if you turn the temp down, with weirdness slider. that may help

[manic yoke]

The number af plays og my songs are boy counting new plays. I have tried to log out and log in.

A minor thing, though

[manic yoke]

The number of plays of my previoud songs are not counting new plays. I have tried to log out and log in.
Anyone who knows if that is a bug?
Happened today.
The uploads from today is working as normal 😊
Minor thing, through 😊

[vast rock]

This song doesn't offer display style summary like other songs.

[vast rock]

Thank you, but I've already tried it and it doesn't help.

[vestal ridge]

Hey!
Is anyone else experiencing this issue?
Both my old and new uploads stopped counting new plays since today.
I tried logging out and back in, but the play count is completely frozen.
Uploads from today are visible and playable, but the numbers don’t move at all.

Would love to know if this is a known bug or if anyone found a fix!

[vast rock]

One of my tracks is continuously missing the DSS(Display Style Summary) section.
This seems to be a recurring issue, and I’d appreciate it if you could resolve it promptly.

[frank grove]

On mobile web, safari, iOS, the « download file » link/button to download a wav file does not work 😞 does not work also on chrome

[feral pawn]

Error 423

😡

[feral pawn]

@queen wadi

[queen wadi]

You can click the X to dismiss that message requesting your phone number.
It isn't a requirement.

[feral pawn]

My problem remains error 423 which prevents me from doing what I see.

[feral pawn]

@gray moth @warm ginkgo Pleas help me for unlock m’y count

😠

[gray moth]

you have to contact [e-mail] .. we here are "just" community support and have no access to accounts or so... we could help you to prompt better for example.

[feral pawn]

you blocked my account after purchase

Scammed ???

[gray moth]

we here dont even work for suno, we are normal helpers that answer questions. so i have not blocked anything. support will have a look at that. If you have made everything in the official ios or android app / suno.com website ... all issues are fixable. Except its your bank holding back the money or so... then suno cant fix that.

[feral pawn]

Yesterday I subscribed and 10 minutes later my account was blocked. I consider this to be a user scam.

[gray moth]

thats usually either payment related or a system error. its not usual.

[feral pawn]

Yes, well, the support doesn't respond and I would like to take advantage of my subscription that I paid for :))

[gray moth]

they usually take some business days to answer. it seems they currently have a lot of support to provide. I never have heard one really unhappy user coming back from support. A bit slowish maybe, but they are a proper company that takes care of all these issues... at least as fast as they can.

[feral pawn]

Yeah, well, listen, my subscription will already be over by then, so I might as well ask for a refund.

[gray moth]

like said [e-mail]

[feral pawn]

I am not unhappy with the work of the application, but unhappy with the scam, after a purchase

[gray moth]

My sub runs since 18 months. No issues. Regular visa card from the EU.

[acoustic swift]

For some reason I am unable to generate scenes on mobile 🫩 it loads but I get nothing even after resetting the app

[vast crater]

On safari. The prompt enhancer is only available for me in 4.5 but not 4.5+. However on a laptop. It is there. Looks like someone forgot to add the prompt enhancer buttons for 4.5+ on a mobile

[coarse horizon]

Same for me just now (iOS app). Several attempts and nothing.
On my desktop, I then get a notification that "A clip got stuck while generating. No credits were used and you can retry."

[coarse horizon]

Uninstalled and reinstalled the iOS app, same issue still. Only difference is this time I can see the songs "spinning" in the Scenes queue. I still get the same message on desktop and about a minute later they disappear from the Scenes queue on the mobile app.

[vernal vault]

Hi, I think I need to report a bug. The AI seems to keep thinking I want heavy metal crescendo in my tunes, even if I just want a soft aria or Irish folk melody. 🤔

[livid briar]

This issue is ongoing I have reported it to support and gotten no response

[rocky prairie]

I am unable to adjust the what portion of the one i want played when using the share song function. When did that change or is it a bug?

[atomic pulsar]

The use of suno on browser from phone is useless after last updates. Get’s worse 🙁 the app itself is also not improving. Needs to be restarted to often

When I press cover, it wipes clear everything

[covert ember]

Same on android. What the heck is going on? When I press anything, extend, cover etc. wipes everything clear like that. Third day for me.

[vale condor]

Suno does not work on mobile browser. Cannot cover, extend or add vocals/instrumental. The new layout sucks. It doesn’t match where my fingers press for weeks before this as well :/

[latent condor]

Anyone else having an issue downloading a song clip? I can download it but I used to be able to adjust where in the song I wanted the clip to be.

Now it just downloads the center of the song no matter where I move it.

Here it will only download 1:31 to 2:01. I can move the bar with the audio there but it still previews and downloads 1:31 to 2:01

Just a few weeks ago I could move it around and download anywhere in my song. Is this capability in the browser version somewhere? I want to send some previews of songs but need to choose the clips

[sinful sierra]

Stuck on suno.com
Verifying you are human.
This may take a few seconds.

Anyone else?

[vale iron]

I am frustrated that on the app today and yesterday, while looking at new songs I have posted, halfway through, the lyrics disappear and I can’t get them back. Help, anyone? What’s going on?

[sinful sierra]

Stuck on this on Chrome

Safari is uselees too

[sinful sierra]

Works on Brave. Whats's going on?

[ocean condor]

When I try to “Remix:Reuse Style” of a song I just created, the lyrics disappear. I need to close and open the app again for it to show up. The annoying thing about it is that when I want to just remix it I don’t pay a lot of attention to it and it makes songs without lyrics.

[ocean condor]

I wish it just gave me a pop up.: there is no lyrics. Would you like to continue? Yes/no

[empty ingot]

The "Following" tab has been broken for weeks (maybe months) so you know, it only shows 2 followers. Works fine on browser but not on iOS 👍

[devout shale]

Is your lib view filtered?

[north widget]

The creators to follow are bugged. Show’s creators that I’m following already. And why does this only show the creators that already have tons of followers? Should be based on preferences instead

[little mural]

when i’m looking at the lyrics of my song they just disappear for no reason

[plucky ether]

Hey there! Thanks for flagging this!

Feel free to reach out to me via DMs and I’ll send you the specifics of what I’d need to spotlight this as well!

Thank you again for reaching out about this!

[little mural]

yeah, no. i have multiple screenshots in the mobile app and not a single time has it popped up a screen for me to report a bug

[plucky ether]

Sorry for the confusion, misunderstanding on my end! If you'd like, please feel free to reach out to me via DMs and I can provide for you a list of what would help to spotlight this. Additionally, you can reach out via suno.com/feedback to reprt things such as bugs, feedback and ideas! Thank you again for flagging this!

[desert condor]

Suno won’t let me log in. I hit Apple button, it takes my correct data and then it doesn’t Proceed to bring me further than the login screen. Restarted app, newest IOS version, app is up to date.

[plucky ether]

Hey there! Thanks for reaching out about this!

Sorry you're having trouble logging in. Wondering if there maybe a discrepency with your apple account that's preventing the log in. Just double checked on my end and I was able to log in.

When you get a chance, could you go through your device settings/apple account and make sure that your account and password are linked correctly?

Also, if you have a VPN on, might be helpful to turn that off and try again. Or possibly, switch from using wifi to see if that helps!

If everything there looks as it should, it'd be best to reach out to support about this for further guidance. The #support-guide channel will walk you through the best steps on how to do so. Additionally, may not hurt to reach out to apple support to see if there is something they can suggest as well.

Please feel free to reach back with any questions!

[desert condor]

Hello, it’s back again. Just opened the app and it reconnected. Must have been some connection issue that solved it self! Thanks for reply!

[frank grove]

Impossible to login to the app : auto login does not work so I need to log in through Google/gmail, and it does not work too (I’ m linked back to the login page after having connected my email address with Suno)…
iOS 18.6.2

Reworking now (auto login) 2 hours after.

This issue happens to me quite frequently and when it happens on the app, the mobile web version is also not working

[plucky ether]

Very glad to hear that this got worked out! Feel free to ping me if you bump into any other issues!

[plucky ether]

Hey there! Thanks for reaching out! Just double checking that I understand this correctly, everything is worked out now?

If not, please let me know! Additionally, if this problem begins to surface again feel free to reach out to me via DMs with a screen recording if possible and steps to reproduce. That would help best when spotlighting what is going on!

Thanks for drawing awareness to this!

[unborn grail]

free version is not working today. when i press create it say error occurred.you don't have acess to this model.

[frank grove]

Hey, yes, it’s working now. But quite often the app’s auto-login doesn’t work and when I open the app I’m not recognized as a registered user.
Signing in manually with Google doesn’t work either to connect to my account. The issue usually lasts a few hours, then auto-login works again.
If the issue happens again I will provide yes the recording 🙏

[dawn juniper]

cant login

how to login

Only the web terminal can log in normally

why

im pro plan user

[buoyant sun]

how do you normally log in?

email or Google account?

[junior chasm]

just puchased pro plan on android but cannot use pro features on website. i wait since 20 min. understand this could take while but in the past its always worked emidiately. are there known probs with paypal downtime this weekend? my android app acc works as expected but want to work in web app

website always say: go pro

[unborn grail]

normally if you login and your not subscribed to paid version. it will use the free version,but last couple of days it will not do that. it chooses 4pro not the free, so i need to set it myself to 3.5 and than free version is working

[plucky ether]

Hey there! Thanks for reaching out about this!

It may be best to reach out to the google support team about this for clarity. This article is stating that PayPal was discontinued as a form of payment. And yet this article still says that it's an acceptable form of payment for app purchases. Very confusing to say the least.

If you do reach out and are provided guidance, it'd help a ton if you could let us know so I can be sure to pass that information forward to other members that bump into this.

Looking forward to this getting figured out!

[supple coral]

Scenes has not worked for a couple of months now for me in iOS. It just sits and spins and never completes

[exotic stump]

hi my regeneration and extend is having no sound, even tho the player is moving, like I have regenerated several times - almost 5-10 times, how to solve this bug

[frank grove]

On the app, I can now only enter about 500 characters in the “style of music” prompt (it used to be 1000 like on the web mobile version ).
🧐

[plucky ether]

Looking into this, thank you for flagging!

[twin mantle]

Hello friend, I'm experiencing the same issue. Have you managed to resolve it?

[plucky ether]

Hey again! Sorry for the delayed response!

Is this still occurring? If so, when you are in the app on the Create page, would you mind going to the gear icon on the top left and double checking that you have either 4.5 or 4.5+ selected. I checked on my end and everything seems to work as it it should.

If the problem persists, please feel free to reach out to me via DM's with a brief message of what's going on and a screen recording (if possible) of this in action and I'd be happy to spotlight it!

Looking forward to figuring this out!

[leaden silo]

All songs are now being cut off at the 4:58 mark. What happened to our 8 minute limit??

[potent sapphire]

If you are using a cover, that's it. It cannot go up to 8 minutes with using a cover.

[leaden silo]

@potent sapphire Even if the original song is 6+ minutes?

[potent sapphire]

Yes, it's normal behavior with covers.

[leaden silo]

@potent sapphire Ok thanks for the clarification!

[halcyon trellis]

App on IOS is missing + audio | + persona | + inspo line above lyrics box (no way to use personas on ios app is my issue here, need to use web only)

On web its there

Web version picture provided by fellow creator

[sterile spire]

Hey people, i m trying to upgrade my plan, but its not working

is there anyone that can help me?

[azure matrix]

I can’t find the create Scene option in the mobile app, is this feature limited to certain usersonly?

[frank grove]

You are right I was on the 3.5 version (tried to check if the previous models worked on the image upload generation then forgot to get back to 4.5). On 4.5, I’m able to enter 1000 characters spaces included 🙏 thanks

[plucky ether]

Glad to hear that worked out! Hope you have a great day making awesome jams!

[south yacht]

If you try to extend a song to only add a musical outro and select instrumental with the slider it’s not creating anything. It used to create music. To clarify it creates empty files basically when you try to play what it created there is nothing

[vestal shoal]

Hi, I’m a Pro user via Google Play (Shopee payment). I already received my 2500 Pro credits, but I still cannot access V4.5+. It keeps asking me to upgrade, even though my subscription is active until the 19th.
Please help fix this issue – I’ve already emailed support but no solution yet.
(Screenshots attached)

[mild escarp]

I love suno

[feral holly]

Hello, I try to extend a song. I just want to change a bit in the middle and end with the same chorus as before, so I edit the lyrics to achieve that.
At the moment SUNO is completely creating it’s own extension with new lyrics and different style than my prompt….

I think it’s only that way, when songs have lyrics. 🤔

This could be a nice new feature like „surprise extend“, but it’s not as expected and I need my classic „extend“ back to edit songs as usual, please 🙏.

[feral holly]

Sorry, I am using the web application in Chrome on my iOS device. Maybe it’s in the wrong channel now 🙄

[supple coral]

@potent sapphire so at this point scenes just appears to be missing from the iOS app completely. Did y’all just silently remove the feature?

[frank grove]

The « add to playlist » on the app just does not work 🧐 there is a banner saying it’s done, but in reality the song is not added to the playlist.

Really difficult to organize and find songs in the app : workspaces are available on the web but not on the app. So I need to create playlists to put my songs in « folders » on the web/app.
So I need to do the double work : create workspace AND create playlist to have songs classified by music style… painful / useless.

@mild escarp why can’t we have feature parity on the different experiences you propose?

[plucky ether]

Hey there! Thanks for reaching out!

We’ve wrapped up Suno Scenes for now so we can put more energy into building new and improved features we’re really excited about. If you miss this feature or have additional ideas on features you’d love to see, please feel free to share your thoughts anytime at suno.com/feedback. We’d love to hear from you!

Hope you have a great day making awesome music!

[graceful spire]

Hi! I'm trying to create cover of my previous song, changing genre drastically, and the output is the same and the genre doesn't change. I tried many times and now I am clueless

https://suno.com/song/84eda991-22b7-49b3-aa95-6aeb5d1fb97f

https://suno.com/song/e85bebd6-94eb-479a-b955-d53d93acbabc (metalcore)

[frank grove]

I run into the same issue sometimes. I’ve hit the target style by first switching to something radically different—say, turning a hard-rock track into reggae—then pivoting back to pop. But sometimes it just doesn’t work 🤣

[graceful spire]

Ah yeah ios doesn't even have those sliders so I guess it defaults audio influence to 100%.. 😁

[wary inlet]

I’m unable to create a playlist and add other peoples songs to the playlist is this a known issue?

[tawdry cloud]

Why am I being told the lyrics from a carol from 150 years ago are copyrighted???

It's Public domain

[untold thorn]

Is there something wrong with Suno.Ai? It’s super slow & it kept buffering in the app (iOS). And I got logged out sometimes when I enter the app. My Wi-Fi & mobile data works perfectly fine. Please fix
ASAP.

[cunning dawn]

Does anyone know if there is a max number of playlists that we can create per profile?

I like to use them to organize my songs and find them faster and I just created a new playlist today but it won’t let me add any songs to it.

It says that the songs have been added and then when I check there is nothing there. I have tried restarting several times with no change.

[cunning dawn]

I guess I am not the only one, but seeing as this was posted a few days ago without an answer, I guess I am out of luck atm.

[wary inlet]

Now we are two, two is a crowd 😂

[cunning dawn]

Suno is honestly pissing me off. Ever since the update or whatever that was it just don’t work for Crap. So many bugs.

The playlist situation is incredible annoying, anytime I try to like a song it plays tag with me and removes my likes automatically, anytime I leave a comment it doesn’t get sent or deletes itself, the whole layout change is also frustrating, not having the tab on the bottom to check all of the likes and comment replies and follows makes everything a pain because you have to go to the home page and click the tiny bell instead.

Really trying not to be negative cause I love the app and community but it’s been a whole day without any kind of a response for me and several days for others. At least let us know its being taken for action 🙏🏼

[spring wedge]

I don’t understand the hook creation process. I can make the hook fine but then not publish?

[safe mica]

Same here. Since a Couple if days i can Not add Songs to playlists anymore.

[dusky hawk]

I also have this problem. Guess I just wait until they fix it.

[steady rivet]

thanks for reporting this! we'll have it fixed asap

[steady rivet]

yup, confirming that this playlist issue will be fixed in the next release, apologies!

[steady rivet]

and thank you for the detailed feedback here, it's super helpful

[terse robin]

Im not able to see a button to bring back up lyrics that ive saved after pressing the bookmark save button, is this a bug? i see the book looking button to load style prompts that are saved but nothing for the lyrics.

when saving lyrics it shows "saved prompt" at the bottom but i cant find how to access those saved lyrics, any assistance would be awesome

[cunning dawn]

You’re very welcome, thank you for the reply letting us know its being looked at 🙏🏼

[fickle egret]

Having issues adding and removing songs from a few month old playlist. Removing it didn't remove it. And when i went to remove it again, it crashed

[surreal slate]

Playlist management not working. Can’t remove, can’t add, etc. I get the toast confirmations, but it doesn’t actually remove, or move the songs.

[amber pewter]

I noticed the can't add/remove from playlist yesterday.

[empty ingot]

i'm using my phone to make a song, and clicked something that turned my song into instrumental after writing all my lyrics, they're still there but i have no idea how to switch back to lyrics mode, can someone help me out? 🤔 if i go into browser mode it'll remove my lyrics, same as refreshing, does anyone know how to turn off instrumental mode?

i guess they aint created that feature yet, great 👍 o wait it's there, but it only appears randomly

[bold scroll]

lots of bugs in the app yea, new songs don’t show up in the library until after restarting the app, generated song keep trying to max out the max song time (4 minutes on free tier, meaning 10+ extra credits lost to trim the random hallucinations).
Songs fail to show up in playlists,
Lyrics input errors out when trying to double tap to select (requires an app restart to fix)
audio player vanishes when switching tabs and unable to be retrieved without restarting the app.
library is unable to refresh the page if songs are not visible or deleted.

[pale wave]

It’s getting on my absolute man tits. There is a bug where your new system keeps going into instramental and doesn’t give you the optio. To come out of instramental mode. and then locks you out if typing in any lyrics and makes me have to refresh the page I swear it’s happed 12/13 the last 6 hours and it’s just as I’m about to press create.

[jovial kernel]

🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵

<@&1082792303976001547>

🚨 User assistance requested for a potential bug report! [Jump to message](#📱┃bugs-ios message)

[shadow lance]

I do apologize for the bug you're experiencing. What browser are you using?

[pale wave]

Chrome

For macbook

[shadow lance]

Why is this in the ios section?

[pale wave]

Because it’s Apple product

That’s beside the point

[shadow lance]

This should be in the #🪲┃bugs-web section. This section is intended for the iOS application.

Have you confirmed the issue persists in Safari?

[pale wave]

With all due respect I wasn’t even paying attention to where I saw the section read bug because your system has a bug

[jovial kernel]

🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵

[ruby holly]

I bought pro version for test but on iOS when I click to cover button nothing happen just frozen lol

[sly nacelle]

I’m already subscribed but it says I have insufficient credit when trying to generate any song

I have 500 songs left

[sly nacelle]

Nvm

[orchid plank]

@manic violet
One super annoying bug or design flaw
Very often when using browser on iPhone and or iPad
You are working on the lyrics and somehow it turned into an instrumental and the lyrics field is locked and it can’t be turned back so you have to delete everything and start over

Possible fix: Move the option for making an instrumental away from the lyrics field

Tnx 😊

[bronze kite]

If you write the lyrics first and then decide to modify them, the platform does not “remember” the subsequent adjustments to the other indicators (instrumentation, effects, style, etc.).

[candid niche]

why half v5 songs have some small skips on them

[livid juniper]

Did a listening session yesterday and some organizing by adding songs to playlists. Later I go to look and none of my songs moved to any playlists at all.

Infuriating bug honestly. Especially since it tells us “added X to playlist!” And it’s just a lie

[chilly dagger]

i hve creadit earning pending. im pro user. i did around 50 task but shows no credit.

[analog flame]

The reduced price for Suno Studio is not offered in the iOS app.

[near prawn]

I’ve got the same problem: Got an annual Pro-Plan via iOS. Now, if I get 50% off of Premier, with regard to what I already paid for my Pro Plan, I would upgrade immediately. But if upgrading means that I lose the money already paid for Pro and then not get the discount and pay another full-priced annual Premier-Plan, I’m out.

[storm oriole]

Same Here! Want to have this asap. Do not get any response from support or billing on how to solve this problem.

[muted owl]

On IOS no current plans , the plans for IOS are at full price:

[thorny ether]

Just adding on to the above. Also tried to upgrade but I am locked in to using iOS app subscription which does not offer current discount. Was really hoping to try studio today

[crude marlin]

Hey, ,
I am having a bit of trouble upgrading my plan. My subscription was originally made through iOS, and when I try to upgrade on the web it shows me the Premier Plan at $12/month (with the discount). I confirmed the purchase and even got a confirmation message, but my plan didn’t actually change.

On the iOS app, the only option I see is $30/month, no discount.

Could you give me a hand to figure out how to upgrade properly, and if there’s a way to apply the web discount even though my sub started on iOS?

Thanks!

[coral plume]

My account is really being targeted. I always subscribe using iOS, but every time it still prompts that I’m using a fake app. No matter how many emails I send, it doesn’t help.

[drowsy shard]

trying to upgrade and it says I can only do it on ios. On ios I am not getting the 12/month deal....so now what?

[drowsy shard]

same

[dusk torrent]

contact billing

[muted owl]

This is what we got on the upgrade problem with promotion price. Hopefully will help.

[drowsy shard]

thanks for taking one for the team!

[ocean condor]

I get little to none instruments in v5 and don’t know the problem. The promt was alright yesterday.

I tried to tinker with promt and lyrics. nothing seems to work

[ocean condor]

Also, I still having the problem with the cursor shifting and scrolling down while trying to type in style or lyrics boxes.

[ocean condor]

And now it also makes covers of songs, that are 4 minutes long, 30 - 40 seconds long. What is going on.

10 covers and all of them are 30-40 seconds long

[limber fjord]

Hello! I'm hoping for immediate help 😢 I'm creating a musical interpretation of a poem. It's quite long, so I decided to do it in several parts using the "Extend" tool to create a complete piece. While creating the first part, I noticed that every time, at the same point in the text, the music became distorted and the vocals became incomprehensible – as if in a different language – but I didn't worry about it, thinking, "It can be fixed." Unfortunately, after selecting the first part of the song that I liked and trying to create an extension with further text, the "Extend" tool always comes out broken… At first, the program sang the lyrics randomly, but now it loops the same verse over and over. Even attempts to do this in previous generations have the same result. I've burned through countless credits and flagged dozens of samples. Nothing. The problem persists, and it's not temporary. The first part is only less than 5 minutes long, and I can't extend it. I don't know what to do or how widespread this problem is. I've tried every method, even logging in again, and nothing... Studio also gives the same result when I try to use it. I've never encountered this problem before, and I've often combined songs from three parts. Can anyone help me? I don't think there's a Polish-language support team, but please tag me in your replies because I'm using Google Translate, so I apologize in advance if my message is unclear. 😢😔

[ocean condor]

It’s hard to create a promt from a poem. Try formatting it in a standard metre form. So three or four syllables. https://en.m.wikipedia.org/wiki/Metre_(music)

this helped me a lot.

But if that doesn’t do the trick, try different style promts like story or asynchronous

[limber fjord]

Thank you, but I'm afraid that it's some kind of global problem with the extend, cover and similar functions, because I saw that other users also wrote about it 😔

[ocean condor]

Yea, I had problems with it as well today. Maybe it’s only a ios issue. I’m out of credits because of it so I cant check if the browser version is still working.

[limber fjord]

I've checked in my laptop browser, in my iOS browser, and in the app, and the problem persists everywhere. Nothing helps. I just hope support is already seeing this issue, although no one but users has confirmed it. 😔

[radiant sluice]

Is anyone else having problems atm? Keep getting the message that it’s copyrighted material

[young kraken]

If you paid for the pro annual version via iOS app, you can’t cancel, as it’s prepaid. I was told via email from Suno to cancel via the app and purchase from the website. I still have 3 months left on my annual subscription. It would be nice if they could honor the premium upgrade at the promotional price at renewal. TBH, unless you are a high-end producer user, it might not be something you need unless you need 10,000 creation credits 😉

[fast moat]

日本語で、失礼します。
iPhoneで、iOSが２６に、バージョンアップして、
タイトルが、付けられなくなりました。🥲

I'm sorry for writing in Japanese.
I updated iOS to version 26 on my iPhone.
and now I can no longer add titles. 🥲

Thank you.

[cursive cairn]

Since the update, I have not been able to open the Suno app at all. It’s been a week. Can’t listen, create, or anything. I tried restarting the phone, app, and reinstalling the app. I even update the IOS

[silent meteor]

Dear Suno Team,
I hope this message finds you well. I believe there is an issue with my account. I cannot receive any discounts when upgrading my account, specifically the recent V5 upgrade offer, "Upgrade to 25% off," which is also not available in my account. Also, this secret promo is not working at all.
Could you please help resolve this issue as soon as possible? Thank you very much!

[leaden sable]

Dear admin.
I repurchased a 1-month pro-plan subscription package, and I've even tried to make a purchase twice. The status says it's registered as a pro-plan, but why can't I access the pro-plan features?

Unfortunately, I can't send proof of payment via this menu.

[summer horizon]

There’s new versions of iOS app released like today but it seems Sunk is unaware that there are critical issues? Song generation form opens and it’s frozen completely, only kill app helps. Any tracks generated while you refresh the list will stay generating no matter how many times you refresh unless you kill the app to cold restart.

[ocean condor]

V5 is a mess

• get songs totally scrambled.
• normal generations: I get half of them with almost no instruments only vocals and long silences or only crowd cheering while I didn’t even had live in the promt.
• remasters, covers and extends don’t contain any lyrics and are ~30 seconds long.

Spend 380 credits trying to make 1 decent song, thinking it might be because of the style or lyrics I put in. But after seeing all the same complaints here I’m sure the new model is the problem.

I hope the credits lost will be reimbursed…once these issues are fixed.

[weary fable]

wurde das problem damit behoben? Ich nhabe bsiher keine Antwort erhalten? ich kann immer noch nicht das günstige Abo beziehen

[paper fjord]

Help?

[drowsy shard]

English?

I dont have a way to translate on my phone

[ocean condor]

Just a loose translation: “Does it fix the issue at hand? I still don’t have an answer? I can’t see the promotion price.”

[ocean condor]

@drowsy shard this is still not fixed. The V5 gives me songs that are ~40 seconds long without instruments. And I tried to change the style promts and put in negatives (a capella, live, solo, etc.) to see if that works. Nothing helps. It just sings the first two or three phrases without instruments and sometimes adds a lot of crowd noise. I removed everything from the style promt that could reasonably lead to this behavior. And also put in extra tags in the Lyrics like “[verse 1 - presto]”

[weary fable]

Hello, I would like to use the Studio Rabat for 12 euros per month, but I can’t, because the offer is not available to me via the OS app, even though I received the offer in my account.

Unfortunately, the support team is not responding

[left haven]

Bro, before the V5 update I was able to generate a 38 minute long song. After the update i can't even generate a 5 minute long song. It either reverts to previous lyrics, skips ahead to future lyrics, doesn't follow the lyrics at all or the vocals are incoherent. What is happening!? Fix it or take it down and go back to V4.5+ until you get it right. V5 messed up ALL PREVIOUS VERSIONS! ITS COSTED ME DAMN NEAR 1000 CREDITS TO GET ANYWHERE CLOSE TO ONE 12 minute song and 99% of the extensions are useless and the 1% that are useful I still have to cut and fade! It's like the generator forgot how to follow lyrics and close songs out!

Fix it NOW!

[cursive cairn]

The app still doesn’t work. Haven’t been able to use any paid credits for over a week

[ocean condor]

@plucky ether

[nova heath]

Hello, I don't know if this belongs here, but there is a small translation problem in French regarding the likes. Here, for like in French, it says "same" and not like. It would be better to put "j'aime" instead of "comme"

[plucky ether]

Hi there! Thanks for flagging this!

When you get a chance would you mind reviewing this list of https://discord.com/channels/1069381916492562582/1422711383014768681 to see if that helps?

If the problem persists, please let me know!

[plucky ether]

Hi there! Thanks for reaching out about this! Have you been able to reach out to support about this yet?

If not, please check out the #support-guide channel for guidance on how to do so to expedite this process best!

if you have any questions, please let me know!

[plucky ether]

Thank you so much for flagging this!

When you get a chance (if you want to), would you mind reporting this to suno.com/feedback? Really helps to get as much feedback about what you're bumping into and how we can improve.

Thanks for drawing awareness to this!

[summer fiber]

I know you prolly get lots of mails, but I’m waiting since Friday for a response. I’m getting worried that I don’t get any before the promo ends. Meanwhile I already received 3 other mails from Suno to ask me to upgrade. Lol

[plucky ether]

Hey there! Thanks for reaching out about this.

Truly appreciate you patience with this, there has indeed been an uptick in support tickets with so many things happening last week (v5, Studio, etc). We are working hard to address each and every one of them and look forward to helping work through the issues that have surfaced. To help expedite this process best please reference this message: #archived-ticket-help message

So there's no concern, we have every intention on honoring every member that has reached out to us via support prior to the closing of the promotional period.

Quick question, when is your subscription set to end via ApplePay?

[muted owl]

Just want access to studio. Was thinking pro users will get access but …

[summer fiber]

Hi, thx for you reply. I know much is going on. Im just being impatient because I want to use Studio. My sub ends dec 1st.

[cobalt juniper]

Still no fix for this, also trying to upgrade to prem, without succes!

[ocean condor]

[bug] Generation produces bad quality song while internet connection is bad.

IOS

It looks like not all information (lyrics/style prompt) is put through correctly when generating while having a bad internet connection.

Resulting in missing lyrics and short songs.

Maybe put a back and forth ping at the end of both lyrics and style texts to delay the generation till all text is transferred correctly?

[hot spoke]

i can’t join my account i do the auth with id apple but nothing happen

[atomic rock]

Been getting some bug lately, where songs don’t play. Some issue when flipping through songs too fast?

[halcyon ocean]

Can You help me to susrcibe for le premier plan with the promotion ? I can’t with my PC because I start my subscription with my IPhone. With OS i don’t see the promotion. 🙁 please guys help me !!

Suno send me an mail they Said to ask help on discord 😊

Thanks

[fickle egret]

Is there a way to always apply a certain prompt ? Been having too many songs just one verse long

[fickle crescent]

It keeps cutting off my song at 4:58 on an original song.

I think it's v5

4.5 is doing it too.

Does it happen if you use a Persona?

[plucky ether]

Hey everyone 👋

If you run into a bug or something doesn’t seem to be working quite right, the best way to let the team know is through our official form at suno.com/feedback.

Including** screenshots or screen recordings **is super helpful — it gives our team a clear picture of what’s happening and helps us identify and fix issues much faster.

Thanks so much for helping us keep things running smoothly and for being part of the process that makes Suno better for everyone!

[fickle crescent]

Turned off my Persona and now I'm getting full songs.

[frank grove]

It’s not easy to submit a screenshot as your feedback form does not allow to attach files/images to our submission.

[frank grove]

And probably just remove this « bug » section on Discord, and put a general « bug » message indicating what is the right process to submit a bug report (through your feedback form).
Or set up an good automatic agent / reply that respond to every submission and educate people about the right process to submit bugs.
I guess people can become upset sharing their bugs and not having reply from the Suno team here on Discord.

[plucky ether]

This place is a great place to submit bugs as well! Sorry for any confusion. suno.com/feedback just helps to streamline it a bit more directly.

Very interested to better understand what you're bumping into with it not allowing you to add files and images though? WOuld you mind explaining a bit more when you get a chance?

[vernal wagon]

Hey everyone, quick question — is anybody else having trouble getting their STEMS? Every time I try to download them, it says “downloading” for a few seconds and then just disappears. My credits still get deducted, but I never actually get the STEM files.

Been happening multiple times now — not sure if it’s a bug or if I’m missing a step. Can anyone help or point me in the right direction?

[frank grove]

Ok thanks @plucky ether
Here is the screenshot of the feedback form. We can add a link and when you click this field you cannot upload a photo or file. It’s just a text field intended to copy/paste a link

[plucky ether]

This is great feedback! Thank you so much!

[dire sorrel]

Studio does not open on iMac or iPhone

[wary obsidian]

The Library bug is getting real tiring. My Library almost never loads and I need to force quit the app and come back for it to load

Everything else works, just not the most important thing.

LTE or fibre, same issue

[midnight condor]

Anyone from Suno here? I need help because I paid for Premier Plan and used v5 & Suno Studio but then the subscription dissapeared from my account. My user it's @christokfiltes

[ocean condor]

Still getting a lot of generations that are far too short and only do the first two sentences.

[feral siren]

Everytime I try to add a video to my song , it keeps failing , I can’t figure out why , I followed all the directions .. if I record a video with my iPhone it works but I can’t upload anything I’ve made

I figured it out, I was moving too fast

[worldly yoke]

Attempting to link a playlist crashes Suno iOS

[stuck jewel]

Trying to log into my Suno account via the iphone app but when I click on any option (use phone number, discord, google, etc.), nothing works. I can't even get it to work on the browser. Any suggestions?

[twin mauve]

Hi! Not sure if this is already reported but:

When clicking on the share button in the playlist page (to get the link I guess), the app crashes and I've to open it again. I had to open it in chrome to get the link.

[odd herald]

Since Suno doesn't want my credit card, I used apple pay in the app for my pro subscription.
Now I want to use the Studio feature which needs me to have a Premier subscription. So I want to upgrade my subscription but I get this... and after I purchase- nothing happens. I still need to upgrade, which ends in a loop of unchangement

[supple ravine]

Hi, I’m trying to publish some Hooks, but keep getting the error message: "Exception during hook creation: Your account requires support assistance."

Please help! I tried emailing Suno support but am not hearing back.

https://suno.com/s/AmRex3OFFstG8iYs

[sonic jasper]

yeah so, i purchased the pro version today, got charged, offered nothing for it, my account didn’t upgrade either, and now i have a base account after purchasing a pro one lol?

[marsh skiff]

How can I get help for the Premier Plan 50% offer? I got the offer at 25.09 and after that i tried several times to purchase the offer but it didnt work. I sent an email to [e-mail] on September 25 and October 10 asking for help with this issue but didnt get any response yet... My current plan expires this week, and I would like to activate the offer before then! What can I do?

[willow wolf]

Been having an irritating issue with the ios app on my iphone for several weeks now. The app works fine at home, when connected to home wifi, but when I leave the house and try to access it via 4g, it has some sort of a meltdown. First thing it does is log me out for some unknown reason, and then none of the options to login actually function. The only way to get back into the app outside the house, when using 4g data, is to continually shut down the app and re-attempt to reopen it. Sometimes, it can take up to 20-30 attempts before it opens again without the need to login.

[haughty forum]

Hello, good afternoon!
I renewed my Suno subscription today, but my credits haven’t been replenished yet. Could you please check it for me?

[bold scroll]

When trying to share a playlist in the app the application crashes. (ios 26.1 on an iphone 15 pro)

[buoyant sun]

no where else to post this, but the copyright database needs to be updated. I’m getting flagged for lyrics that are definitely public domain because they are old hymns. I did the research to verify this before attempting it, but it’s flagging the lyrics as copyrighted material.

[tribal parcel]

Can someone help me?
My Account was be deleted.
The Support Not answer.

[sterile lava]

Not sure if it’s a bug but all my
Instrumentals are coming out 2 mins or less , I’ve tried simple and descriptive prompts and same issue . Web and iOS

[cunning dawn]

Can I just try to say as calmly as possible that these stupid F-ing censors in the comments on Suno App are absolutely out of control and irritating as Hell!

Respectfully

I am losing my mind

Okay, for real now, is my account broken, I literally cannot send a single message!?

[ancient girder]

I cant find any of my projects and my username whas modified someone ho can help get back please?

[lavish flint]

for some reason when i remaster songs they cut off early, despite downloading in my files as the full songs hmm

[pseudo star]

All my songs cut at 30 seconds is this a bug? I have 24 songs straight that are just CUT.

[little mural]

is the app and your phone updated?

[pseudo star]

Yes. I refreshed the app and turned everything on and off again. It still butchers the songs

[violet gull]

So my friend has a suno account and made it through Apple ID. He paid for a 1 year subscription but now all his songs randomly disappeared and he has no more credits. Under the subscription section in the app it says he still has the subscription for the annual plan cause it says cancel subscription. Does anyone know what happened?

[short heart]

I had a really cool render today but I had the weirdness turned up really high to hopefully get some non-standard chords. That came through but all of the renders turned into nothing but noise sounding like you were flipping an analog radio across stations or everything just a jumbled mess. Is there any way to get sunk to re-render and fix that without losing what it came up with and fix the glitchfest?

[rose wadi]

This is my prompt and I got hit with an error for nome? It says tag has nome in it.

Title: Morning Heat / 朝の熱 (Asa no Netsu)
Genre: Lo-fi electropop / soft R&B with a playful romantic tone
Tempo: 94 BPM, Key: B major → E major bridge

Style:
• Breezy bilingual flow — about 60% Japanese, 40% English.
• Dreamy, intimate, slightly jazzy chords; rhythm smooth and slow.
• Female solo voice (R.E.I) with whisper-like softness; sung as if close to the listener’s ear.

Sound Palette:

• Electric piano (warm 7th chords)
• Soft lo-fi drum kit (brush snare, vinyl hiss)
• Muted bass guitar + light synth pads
• Subtle kitchen ambience (pan sizzle, utensils, coffee pour)
• Optional finger snaps and soft acoustic guitar plucks

Mix:

• Vocals front, airy, minimal reverb (0.8–1.2s)
• Maintain warmth around 300–500Hz
• Low-pass filter automation during bridge for intimacy
• Light compression for breathing realism

Mood:
Playful, flirty, comforting — a slow morning that turns into a quiet love confession.
Listeners should feel like they’re standing beside R.E.I at the counter, smiling, swaying, and falling just a little bit in love.

Runtime: ~3 min 30 s

[grim relic]

Dear Suno Support Team,

I recently subscribed to a paid Suno membership, but I’m currently unable to use the “Create Song” feature. Every time I try to generate a new song, the process doesn’t start or gets stuck without any result.

I’ve already tried refreshing the page, logging out and back in, and clearing my browser cache, but the issue still persists.

Could you please help me check my account status and fix this issue?

Here are my details:

Account name：hshwdpain
Subscription Plan: Pro
Date of Subscription: November 2, 2025

Thank you very much for your assistance — I really enjoy using Suno and hope to continue creating music smoothly.

[grim relic]

Does anyone know this bug

[opaque nacelle]

Backend error

[craggy reef]

Bug description: Advanced Options > Audio Influence slider doesn’t have a reset-to-default button

Expected behavior: The other sliders have reset-to-default buttons which function exactly as expected, so I expected the “Audio Influence” slider to have it also.

Actual behavior: After moving the Audio Influence slider the reset button does not appear. Pressing the unchanged icon does not reset the slider or affect it at all.

Environment: iOS 26 (shudder - I see I have a 26.1 update available), Safari browser latest available.

Oh shoot, I think this is the wrong channel, this was the web version

[red sable]

https://tenor.com/view/smoke-illusionist-magician-jochem-nooyen-gone-gif-17492543

Comments aren't working for me in the iOS App - or at least they are seriously delayed. I was responding to someone's reply, OF MY reply. The comments replied to, did not show up in the WEB version either,...

Poof - gone into vapor.

[grave marlin]

Hi everyone hope you all are doing well. I have issues with Suno here is screenshot. Please help me

[midnight vortex]

It says REMI Lyric model and giving me lyrics from Classic 💩

[midnight vortex]

Fckingg Library never opens on IOS app 😤😤😤😤😤

[real pendant]

I’m experiencing a persistent issue in v5 where the system automatically adds female vocals to songs, even when I explicitly specify male-only vocals. This prevents me from creating content where the lead and harmonies are exclusively male.

For example, I’ve tried the following headers and instructions:

[PRIMARY VOCAL: MALE SOLO ONLY — ABSOLUTELY NO FEMALE VOICE ALLOWED]
[BACKUP VOCALS: NONE — MALE HARMONIES ONLY]
[STYLE: 80s synth pop / Soft Cell torch style / melancholic yet catchy / deep male vocals / nostalgic electronic instrumentation]
[WEIRDNESS: 12]
(Male lead only. Do not include any female singing, talking, whispering, or ad-libbing.)

Despite all of these explicit male-only instructions, Suno v5 consistently added female vocals in both lead and harmony layers. I also attempted different lyric formatting, shortened phrases, and parenthetical instructions, but the issue persists.

I’ve also experienced this problem in other projects, including Soft Cell-style songs about two men, where female vocals are again inserted despite clear instructions.

Request:
I would greatly appreciate a review of this behavior. Male-only vocals for romantic or intimate male × male songs should be reliably respected in v5. I can provide additional examples or output files if needed.

Thank you for your time and for looking into this issue. I hope it can be resolved in a future update so male-only content is honored.

Jake.

https://suno.com/s/7C9rBVx2jyJv86ki

[dense gate]

Are you useing the male vocal selector under advanced options?

Also, dont try to put negative weights in the style prompt, it only confuses the AI.
Tell it what you want, not what you dont want. The AI is reading a lot of that as "put female vocals in"

[real pendant]

I’ll check that option. I don’t think to go into the optional section.

Thanks. I’ll let you know what happens.

[real pendant]

I don’t see a male vocal selector.

[dense gate]

this is the app right?

you might want to see if there is a newer version available, but i might be wrong and that option just isnt on ios yet. You might try it via the website instead

[real pendant]

I just updated to the latest version on iOS app and under advanced the option for male vocals isn’t there. I’m a paid subscriber

[dense gate]

might wanna try using the web version. I know its there

[lost hull]

This doesn’t seem to just be ios because I also tried it on the web browser through my iPhone, not just in the app, but Suno seems to be having a stroke at the moment. It’s slurring the word so badly it really doesn’t even matter what the lyrics are. And I specifically told it the lyrics should be well-enunciated.

Update: I realized it’s actually reading lines from the style prompt as lyrics in some places. And no, I didn’t mis-paste anything

[limpid coyote]

Is anyone else having issues where all your songs in v5 are only turning out to be 28 seconds to 59 seconds long?

[midnight vortex]

Wtf is this? 😤

[empty ingot]

player is broken guessing you know this tho..

if thats the updated version, revert immediately, its awful

[empty ingot]

if you click "show summary" multiple times it adds styles to your styles

[inner condor]

I'm not sure if this is the right place to ask, but I'm seeing this today -- the Hooks link seems down. anyone experienced the same?

oh I'm using Macbook so I guess I should paste to the bugs-web chat 🙂

[tepid moat]

I’m not sure if other users are having this problem. I uploaded a song and then I wanted to delete it. But when I went to go and delete it or even unpublished it it’s still showing up public. I was wondering if anyone else is having this problem? I’ve tried turning my phone off. I’ve tried logging out and logging back in. This song will not go away from the public. It’s just I have the song published twice in two versions. And I can’t edit it or delete it at all.

This song is not even in my library anymore, but it’s still public

For some reason I can’t delete this song out of my public list. Every time I delete it it comes back. Is anyone else having this problem? Because I can’t get rid of this song? It’s a nice song but it shouldn’t be public.

[limpid coyote]

Whenever I try to create a song I get an error “Subscription for past due” I checked my settings and it says I’m subscribed with full credit. I tried using the free version and it has the same error.

[coarse idol]

Hmm whats the issue with being logged out and when i log via apple id it created a new username.
Everything is gone but my subscription still going on

[plucky ether]

Hey there! Thanks for reaching out about this!

It sounds like you may have accidentally created a secondary account. May want to try logging in with your phone number to see if that helps (be careful to not create a third one). Feel free to send me a DM with the Suno handle (@example_handle) or a song link from your account and we'll figure this out!

[coarse idol]

Phone number did not help at all

[remote igloo]

There’s an issue in the library when you tap the search text field. You can’t scroll down until you scroll up, and the keyboard dismisses itself. The expected behavior is that scrolling down works and dismisses the keyboard. When there are more results than what’s shown on the screen, the user can’t intuitively scroll to them.

[coarse idol]

But I did an account through Apple id. Not like I created a new account. If i could login via the username i would

[plucky ether]

Hey there! Saw you responded via DM, going to reach back there!

[fiery wharf]

I’m reporting an accessibility issue in the Suno iOS app involving the three advanced-option controls: Weirdness, Audio Influence, and Style Influence.

VoiceOver identifies each of these knobs as sliders, but they behave as though they are disabled. VoiceOver announces them as dimmed and none of the standard “adjustable” actions work. Flick up/down, double-tap, double-tap and hold, and long-press gestures produce no change in slider value. VoiceOver users are unable to interact with these controls at all.

Turning VoiceOver off and touching the screen allows the knobs to be moved normally, which shows they are active and functional visually. The accessibility actions (increment, decrement, adjustable trait, and activation) appear not to be wired to the control.

Repro steps, with voiceover on):

1. Open the Suno iOS app. 2. Go to Create → Advanced Options. 3. Navigate to the Weirdness, Audio Influence, or Style Influence controls. 4. Observe that VoiceOver reads them as sliders but dimmed and non-interactive. 5. Attempt to adjust using standard slider gestures (flick up/down or adjust rotor). No response. 6. Turn off VoiceOver. The knobs work visually as expected. These controls are essential for creative use, but currently unreachable for blind users. Exposing proper UIAccessibilityAdjustable actions or using a native UISlider element would resolve the issue.

[wary inlet]

Very hard to scroll in the lyrics field cursor jumping back to last position of cursor in the app when creating covers using IOS26

[sick crescent]

On ipad pro, the IOS interface look ridiculous small... Honestly, have you ever tried it? Can't even read the title... kind of Useless. Before adding more feature or plateform, try to make one very well, instead of buggy features which are there but not well working or not at all, a web system which is down right now (again), and an IOS application which is not better...

[sick crescent]

On IOS, It's not even possible to use cover, then have access to the extended option.

Then, why i have to fill everything again in lyric , style, blabla, after launching a creation???

[next frost]

Getting a can't publish because of voice on some of my music although there are no vocals present on the upload. Any help?

[south bane]

Hi! Same error as many others

[polar palm]

hello

[remote igloo]

🙁

[ancient dew]

📌 Feature Improvement Suggestions for Suno Pro — Instrumentals, Languages, and Audio Quality

Hello Suno Team!
Here are three important improvements that would greatly enhance the experience for Pro creators, especially those producing high-quality music in Europe and worldwide:

1️⃣ Longer Instrumental-Only Tracks (5–6 minutes)

Instrumental-only tracks currently stop at ~3 minutes and the Extend option does not appear, while vocal songs can be extended.
For creators who produce full-length backing tracks, instrumentals need to reach 5–6 minutes, just like vocal tracks.

This would make Suno far more powerful for real-world music production.

2️⃣ Better Multi-Language Vocal Pronunciation

Languages like Romanian, Serbian, Hungarian, Italian, Spanish, Greek, and others from Europe still have issues with diction and articulation.

Improving the AI’s pronunciation for these regions would allow creators to make realistic, natural-sounding songs, matching local accents and vocal styles.

This would significantly enhance Suno for international users.

3️⃣ Higher-Quality Realistic Instruments + WAV Download Support

Some instruments still sound synthetic or compressed (flute, pan flute, accordion, saxophone, strings, brass, guitars, etc.).
For Pro users creating professional music, more realistic, high-quality instruments are essential.

Also, please add WAV download support (not only MP3), since WAV is required for mixing, mastering, and proper studio production.

Thank you for considering these improvements — they would greatly upgrade Suno for Pro creators worldwide.
I’m a Pro Annual subscriber. 👈 Thank You 🙏

[heady stream]

Just experienced an issue where I used a clip to create a song then tried to make a cover of that song and it wouldn’t work because the clip wouldn’t upload. I had to ultimately record another clip to try to make a cover but I can’t make a cover of those songs currently still no matter what I do.

[keen tide]

There is no loop or shuffle button on mobile.

[orchid plank]

The feature for changing the image size is now gone 🤷‍♂️

[sly mason]

I'm not able to subscribe to the pro plans-it is not redirecting to the payment/bill page. I've tried on the latest versions of Android, IOS, and Windows. I'm from India.

Can anyone help me with this? 🙂 No reply from the Suno team - it's been 3 days

[drowsy geode]

Hey the website black Friday isn't reflected in the app. And the website says to upgrade in the app but the deal isn't there

This is the second time the deals have been wrong and it's been sketchy trying to upgrade properly. When studio launched had the same issue so never ended up upgrading

[reef zealot]

On iOS, it’s almost impossible to use extended option.

It’s horrible to try and rewrite the lyrics that are transcribed incorrectly, then have to adjust 6 sec and totally screwing up the version of the song I liked

Every time I upload an original song to remix, it makes me sound like Drake, Macklemore or some other corny voice. Lol. I’d rather just enhance my voice with Ai.

The algorithm has turned majority of hip hop production into jazzy instrumental vibes, even after solid prompts indicating what I need to be done. Somehow I get synths and leads that run like I’m playing a solo.

There has to be a way to prompt Ai to make the song sound as close to the original beat as possible. Same swing in drums, same feel, same instrumentation.

[plucky ether]

Hey there! Thanks for reaching out.

If you application isn't reflecting the Black Friday discount, please make sure your app is updated to the latest version** (v1.44.1)** or try clearing your Google Play Store cache if on Android!.

If you’re still not seeing the discounted price after updating please let me know!

Hope you have a great day!

[silk whale]

SUNO has changed my generated SONGS !!! Voices sound everything…
What to do

[drowsy geode]

Hi David, I don't have any updates to download from the app store

[marsh atlas]

Hello, I would like to subscribe to the Premier Plan for a period of 1 year, but when I click on subscribe, nothing happens, it doesn't work.

[storm oriole]

There’s a bug with payment on iOS. It’s saying € 199,- per year. But when I want to pay it is saying € 299,-.

[dusk coral]

Hey there, any update on this issue?

[simple mortar]

Hi I am on IOS and wanting to sign up to yearly but when I go to do it it says the full price not the sale price. Will I only be charged the same price or the 129.99?

[simple mortar]

Do you know if it was fixed?

[heavy condor]

Same issue as others on iOS. Black Friday discounts not showing in the billing. App is updated.
Please fix, I’d love to give you money! 💸

[remote igloo]

hcaptcha toast error when trying to generate a cover on iOS, infinite spinner when I try to do the same operation on web, a backend issue? edit: it's working now

[twilit orbit]

@jovial kernel @plucky ether Hi, I Purchased the Black Friday upgrade from Pro to annual Premier membership through iOS app, transaction went through but my laptop browser does not show any change in my status. I got this membership to use the Studio feature specifically. When I click Studio I still get the Upgrade pop up. Please help resolve this issue. Thanks!

[storm oriole]

No 😒

[humble valve]

I want to know how to get a partial refund

[steady rivet]

are you still seeing this?

[simple mortar]

My membership for the month ran out yesterday and I was then able to get the discounted rate for the year but it wasn’t until yesterday at around 10 pm when it ran out

[steady rivet]

are you still seeing this?

[cedar rover]

Same issue still

[cedar rover]

I have 1.45 and still same issue. Should we wait before we upgrade? Should we cancel existing sub and then try the Black Friday annual special? What do you suggest @plucky ether

[storm oriole]

Same here. Just did the update, hoping the discount would be working. But still the same issue 😒

[woven temple]

hellllllllp, app is updated, if I was subbing on the web it would allow proration but it's not offering that on iOS, so I imagine when it tries to do this it's waiting for the current sub to end which would fall outside of the promo window, please help! @plucky ether @jovial kernel

[halcyon ore]

@plucky ether @manic violet @jovial kernel omg guys, please, react to questions. You publish news about discount, but in second time (first was in October and still not solved) this discount is like scam and fake.
And you don’t answer , nowhere, only silence.
So, next time we will hear you when you drop new update and price?
You make amazing app, why you can’t fix so small bug with payment ?

[heavy condor]

Yes I am still seeing this after an app update this morning. The billing page looks different, but iOS still tries to charge full price.

[warped remnant]

I have the same issue. I believe it has to do with how the app is priced in the App Store. They need to update the App Store listing and not the actual application. 🤷🏻‍♂️

[plucky ether]

@warped remnant @heavy condor @halcyon ore @woven temple @storm oriole

Hi there! Thank you so much for reaching out about this!

Sorry you're bumping into this err. Would you double check what version you are currently using? Should be 1.45.0 if your application is current. To find out please open your App Store and search "Suno" and pull up the app. If it isn't you should see the option to update.
If you are running the latest version and the promotion still isn't reflecting, would you find taking the following steps:

• let's go ahead and get a support ticket in (if you haven't already) via [e-mail] to make sure everything is logged accordingly. The #support-guide channel has guidance on what to include, but if you have any questions please don't hesitate to reach me way

Once you get that in, please send me the following if possible:

• a screen recording/screen shot of what you're seeing
• a song link from the impacted account

Looking forward to figuring this out, and again, thank you for your patience!

[cedar rover]

I submitted a support ticket yesterday. Sent them the attached screenshot.

Here’s a link to a song from my profile: https://suno.com/s/ZryD7MDfBftP354d

[low mountain]

When I went to renew my plan today, I saw the online price, cool. when I went onto my ios app, the renewal price was much nicer.. So I subbed to that, now its not showing that I upgraded to premier... Am I just out a bunch of money?

[rustic warren]

I am experiencing the same issue. I was a Pro Plan user, and about 30 minutes ago, I paid to upgrade to the Premier Plan. However, my account is still showing the Pro Plan and has not switched over to the Premier Plan yet. Please let me know what I need to do.

@jovial kernel Could you please help me with what steps I should take?

[heavy condor]

Thank you for the response, I have DM’d you my details.

[random night]

Hi everyone, I’m hoping someone here can help.
I’ve been trying to reach Suno support for over a week with no response at all. I’m a paid user and suddenly got logged into a completely new empty account when using Apple Sign-In. My original account — with all my songs — is now inaccessible, and I’m still being billed while locked out.

Has anyone experienced this or knows the best way to get Suno’s attention when support isn’t replying? Any advice would really help.

Thanks.

[frozen haven]

Tell me, after purchasing a subscription through the Suno app, I get music with lyrics after every generation. This is a fake app.
Please go to slash eye-oh-ess or slash android to make music FOR FREE with the real Suno app.
The app was official for iOS.
I downloaded from this link app store ios https://apps.apple.com/us/app/suno-ai-songs-music-maker/id6480136315

[cedar rover]

Any ETA on this issue @plucky ether

[tepid moat]

Subject: Public songs reappearing after deletion (App bug)

Hi Suno Support,
I’m having an ongoing issue with the Suno mobile app where songs I delete from my public profile keep reappearing as public.

What’s strange is that this only happens in the app — when I log into the Suno website, those same songs are not public and do not appear at all, which tells me it’s likely an app sync or cache bug.

Summary of the issue:
• Songs marked public in the app reappear after deletion
• Cannot permanently remove them from public via the app
• Website version shows the correct (deleted/private) state
• Issue seems isolated to the mobile app only

This is affecting two of my songs. The ones that don’t have the globe on them are the ones I cannot delete off the app.

[zinc ivy]

@plucky ether same problem as the others!

App updated and all that you said

@heavy condor you figure it out?

it must be only affecting us upgraders

[hazy hedge]

i'm trying to resub to the pro plan with the 40% discount but the phone app keeps saying that it's going to charge me 96$ (full price)

my version is listed as v1.45.0

[sly fable]

I paid for the subscription but all the credits are gone

[rugged musk]

I had the monthly subscription on the website and upgraded in the iOS App for the discounted price (which actually worked for me) but now I don’t see the subscription at SUNO. Got charged of course but it still says I’m on monthly subscription. 😩

[full wadi]

Hi David, I sent a support ticket on Tuesday about this. I updated the ticket with screenshots, handle and link to a song in my library. I sent you a DM with all this information. But still no reaction. Time is ticking. What should we do? Upgrade for the full price and get refunded later? Open a new account and ask for an account merger?

[rugged musk]

They never answered me even with issues before.

[tired osprey]

Hi David! I have the same issue only I processed it (like an idiot). I sent you a PM. Can you please help me resolve it?

[plucky ether]

Hi there! Thanks for reaching out about this!

When you get a chance, please check your DM for a response!

looking forward to getting this figured out!

[plucky ether]

Hi there! Thanks for your patience with this.

When you get a chance, please check your DM for a response.

Thanks again for drawing awareness to what's going on, looking forward to getting this worked out!

[rugged musk]

@plucky ether I’ve sent you a message here as well. Hope you can help 🙂

[placid viper]

Hi, i upgraded to premier by apple store but now on the site there is written that i didn’t pay (but they took the money). Anyone had the same problem?

[plucky ether]

Hey there! Thanks for reaching out!

I've responded via DM! Looking forward to getting this worked out!

[zinc ivy]

also struggling from the bug not letting me upgrade with the sale price @plucky ether

app is updated

[plucky ether]

Hey there! Thank you for flagging this!

This is something we are currently looking into. We'll share an update on this once we have a solution. Thank you so much for your patience as we figure this out.

Feel free to reach out to me via DM's with a brief explanation of what's going on and a song link to your account to help me look up your account.

Looking forward to getting this sorted out

[zinc ivy]

thank you! I want to give you my money! lol

Hope you fix it before the sale is over

[hazy hedge]

yeah hopefully they fix it before the sale ends. I’m not going to get a year subscription without the sale.

[cedar rover]

This is what Gemini says are the steps to configure a holiday promo for subscriptions on iOS . So looks like the simplest way to implement such a thing is to set up the promo for new users only. My hunch is that this is how Suno promo is set up and hence us upgraders won’t get this discount.

[cedar rover]

@plucky ether can you confirm with your dev and testing team if we can just cancel our subscription and on the same account subscribe for the annual promo, it would work and all will be well?:) thank you!

[heavy condor]

Still having this problem. App updated, support email sent (no replies) phone restarted.. still showing the full price for upgrade.

[dusk coral]

1 day left

[zinc ivy]

well there's definitely a bunch of us just begging them to let us give them our money lol

a deal they advertize and I can justify

wild

[rich slate]

Same thing here except I'm using Windows and I'd just recently upgraded to Pro. I put in a ticket a week ago and have not heard anything yet , I have not been able to access my account since last Friday . More than a few people have described similar issues so they have to know about the problem . I can't help since I'm in the same boat , but wanted to at least give you a response .

[hazy hedge]

24 hours left to fix issue. 🫡

[cedar rover]

Looks like there’s an updated app. Will try if the fix works!

Yay, fixed! Subscribed to premier. Thank you @plucky ether and team!

[dapper patio]

Hi, I’ve been using the Pro plan (annual subscription) that I purchased on the web.
Today, I saw the Black Friday sale on mobile and upgraded to the Premier plan through the app.
However, my web account still shows the Pro plan.

Is anyone else experiencing this issue?

[plucky ether]

Hey everyone! Thanks so much for your patience while we worked through that iOS issue. The fix is now live, and you should be good to go.

To make sure you can see and purchase the Black Friday discounted price on iOS:

•    Open the App Store and update Suno to **v1.45.1**
•    Open the Suno app and go to Settings → My Subscription
•    Choose the plan you want, then tap Continue

Important note: If your subscription was originally purchased through Stripe on our web platform, please don’t repurchase in the iOS app. Instead, head to suno.com/account in your browser and manage or purchase your plan there.

S/O to @full wadi and @cedar rover for helping to draw awareness to this!

[dapper patio]

I just saw this announcement.
I originally purchased my subscription through the web platform, but today I bought the Premier plan through the iOS app.

What should I do in this situation?

In my case, the discounted price did not appear on the upgrade screen when using the web platform, which is why I proceeded with the purchase on mobile.

[plucky ether]

Hey there! Thanks for reaching out about this!

When you get a chance, please go ahead and reach out to [e-mail] and provide the following:

• a brief explanation of what's occured
• a screen shot of the invoice/receipt
• the suno handle from you account (--eg @example_handle)
• a song link to help us crosscheck that we are looking at the correct account

Once you get that in, send me a DM with a brief message flagging what's going on and the email associated with your support ticket and we'll get everything squared away.

Thanks for flagging this, looking forward to getting this resolved! If you have any questions, feel free to DM me and I'd be happy to help!

[dapper patio]

I’ve sent the additional information via DM.
Thank you for checking it.

[azure sail]

Updated to v1.45.1 on iOS (Japan App Store) and now I can see the Black Friday annual Pro offer correctly as ¥9,000. Thanks for fixing this so quickly!

[zinc ivy]

Thank you David! My only concern now is that previously, it had said it would refund the remaining of the year of pro subscription. It no longer says that, but can I assume that is still the case?

Otherwise the effective price is not really different than before the update for those who bought recently.

[sour aurora]

still weird for me. i have the discount showing, but when i complete the transaction, it's still the full $96.00

maybe it will change on the 7th to the discounted annual rate. idk, still kinda scary.

[rugged musk]

That’s my issue. I originally purchased my subscription on the website, and since I only saw the discounted price on the iOS app and was able to buy it there, I’ve done that. Now I got charged the money for a yearly subscription and can’t use it. (See my DM for details)

[steady rivet]

are you on 1.45.1?

[sour aurora]

I thought I was, it was a me skill issue. It's fixed!

[plucky ether]

Reposting this for visibility:

Hey everyone! Thanks so much for your patience while we worked through that iOS issue. The fix is now live, and you should be good to go.

To make sure you can see and purchase the Black Friday discounted price on iOS:

•    Open the App Store and update Suno to **v1.45.1**
•    Open the Suno app and go to Settings → My Subscription
•    Choose the plan you want, then tap Continue

Important note: If your subscription was originally purchased through Stripe on our web platform, please don’t repurchase in the iOS app. Instead, head to suno.com/account in your browser and manage or purchase your plan there.

[quasi shore]

I saw the notice saying not to repurchase on iOS if the original plan was from Stripe.
But what should we do if we already purchased the iOS Black Friday plan?

I paid, but the subscription isn’t applied on web or app.
Do we just wait for Support to fix it?

[rugged musk]

That’s exactly my issue as well. No help or answer from the support until now. Got charged the full price for the yearly subscription within the iOS app, but it still says I’m on my monthly subscription.

[quasi shore]

Yeah, same here. I’ve never seen customer support this messy before 😂
It’s honestly kind of unbelievable.

[quasi shore]

Delays are understandable, but the lack of clear guidance on what customers are supposed to do is a real problem.

[twilit orbit]

After paying for the Black Friday deal to upgrade my account from Pro to Premier (only to use Studio), My membership remains Pro. I originally paid for my membership through Suno.com but could not access the BF deal through the website so that forced me to go through the iOS app. I have the receipt, the transaction went through. I have emailed Suno Accounts and Billing with all the needed documentation, I have left a DM to @plucky ether with this issue and have received no word from Suno support what so ever. Basically I spent $141 for nothing. What should I do, where do we go from here Suno? If I follow the directions @plucky ether listed above, I'm totally confident I will just be charged again. Not falling for that. Are you going to honor my purchase Suno or did I get screwed?

[prisma wharf]

I was charged twice for my subscription One from stripe and one from suno!!! What do I do?

[rugged musk]

Try to get a refund from Apple. SUNO support or the billing support never answers. Been waiting for days…

[manic cloud]

😔 Day 3, no response from e-mail support.

Poor customer service will always be the downfall of a good company.

[rugged musk]

You will never get a response. I never got one before and same this time 🙁

[smoky obsidian]

And so it begins. I am literally humming a melody I completely made up on my own and Boom Suno blocks me. No note of hey this sounds too much like X or Y. Annoying.

Two minutes later. Records the same thing. And it works.

[frosty locust]

Hi Suno Billing Team,

today, on December 2nd, 2025, I upgraded my subscription from PRO to PREMIER and paid the full annual Premier plan in advance via the Black Friday offer. However, my Premier/Studio access has not been activated on my account yet.

Could you please check whether the payment was successfully processed and let me know if I need to take any additional steps, or if something may have gone wrong in the system?

[twilit orbit]

Update: Successful in getting the iOS BF refund from Apple.

[drowsy geode]

Anyone have this problem where the site said one thing and the app just never replicated the BF Deal? I literally missed this again (happened last time as well when studio launched) they had a deal for early opt in and I never got that either because the app never showed the right numbers or deal

Super disappointing

[drowsy geode]

This never worked on my phone after the upgrade

Continually showed the wrong pricing..

[slim dome]

Why is it when a songs lyrics or style are close to maximum characters, you can never get the cursor to where you want it.

If you click on either section to amend the cursor says it’s there but as soon as you type anything it jumps to the end and your amendments start there.

If you need to scroll up you have to go a few lines at a time, mark with cursor and then scroll again and repeat.

Very annoying.

Also, please explain why creating a new song, listening and then adjusting the style or lyrics without leaving the create page still manages to put the same spoken verbal error in the song.

Even when the line has been rewritten but that one word still exists because it’s key to the lyrics. The same vocal error exists.

Ive even tried creating the song from scratch 4 times and the same error exists.

It pronounces Threat as Threet every single time even though Threet or Threeeet isnt a proper word.

[runic terrace]

From: @runic terrace

[BUG] Lyrics Input Field Auto-Scrolls to Bottom on iOS

Platform: iOS

Description:
When pasting a long block of lyrics into the main song creation input, it is impossible to scroll up to review or edit the top portion of the text. The view automatically snaps back to the bottom every time.

Steps to Reproduce:
1. Paste a long lyrics + structure text into the main creation field.
2. Try to scroll up to the beginning.

Observed Result:
The screen instantly jumps back to the bottom and does not allow reviewing or editing the top lines.

Device: iPhone 15 Pro Max
Attachment: Screen recording included.

[runic terrace]

From: @runic terrace

[BUG] Paste Requires Double-Tap & Long Delay to Appear in Lyrics Field

Platform: iOS

Description:
When trying to paste text into the lyrics input field, the standard “Paste” option often does not appear immediately after long-press. Sometimes the only way to paste is by double-tapping later, and even that only works after waiting several seconds. There is no clear UI indication that double-tap paste is available. This makes the paste behavior feel broken and unpredictable.

Steps to Reproduce:
1. Copy text from Notes or Messages.
2. Tap or long-press inside the lyrics input field.
3. Observe that “Paste” often does not appear immediately.
4. After waiting several seconds, try double-tapping — paste may finally occur.

Observed Result:
Paste is delayed, inconsistent, and unclear to the user without trial-and-error.

Expected Result:
Paste option should appear immediately on first long-press, without delay or double-tap guessing.

Device: iPhone 15 Pro Max
Attachment: Screen recording showing delayed double-tap paste behavior.

[abstract raft]

Paying a subscription on iphone sometimes doesn’t give premium into the account, only the credits

[wary apex]

I already paid on the 2nd, but today I still don’t have Premier subscription access.

[wary apex]

I’ve already sent an email to bills@… but unfortunately haven’t received any reply yet.

@plucky ether

[left swan]

Anyone else update to 1.46.0 on iOS and now hooks, feed, persona and other features are missing? My nav tabs are back to the old layout. ..

[cobalt vine]

[Device Model]: iPhone 15 PRO

[Issue Description]: It appears when followers view my SUNO profile on iOS, that only about 20 hooks list (when clicking view more), nothing else lists after that (I have over 80 published hooks), even after an extended period of time of waiting and reloading the hooks page. When i look at my hooks list on iOS, I can see it is able to slowly list after 20 hooks, but takes a little longer to list a few at a time after a few seconds and continues until all are listed. On PC the view more option of Hooks, I can see the hooks lists, generates almost all the hooks after a few seconds. It would be nice if the all my hooks can be accessible/viewable to see by all on iOS, not sure if this is a technical issue or not on iOS?

[Steps to Reproduce]:

1. On iOS SUNO App, view another person's profile
2. Under the Hooks category, clicking view more

[Outcome]: About 20 Hooks will list, though no more hooks will list after this. Caching error?

[dim nebula]

How did you get the refund from Apple? I'm in the same boat -- bought the Premier subscription day one of the BF sale (which I was forced to do in app), and was charged the full rate. It's been radio silence from SUNO since.

[wary apex]

My benefits still haven’t been activated. Is there actually anyone at Suno handling these issues?

[quasi shore]

I also paid for the annual Pro plan at the Black Friday price on iOS mobile, but even after a week, nothing has been applied yet. I still haven’t received any response to my emails or support inquiries lol.

Suno’s customer support system is honestly ridiculous. Issues can happen, I get that — but leaving users in the dark like this without any notice or apology is an even bigger problem. At this point, it’s beyond frustrating… it’s just unbelievable lol. I don’t know if they lack empathy, ethics, or what.

Seems like many of us are going through the same situation, but I hope everyone still has a good day wherever you are. Let’s work hard, rest well, and wait for this amazing company to finally reply to us…

[silk harbor]

Dude. Wtf is up with the Extend function and just generating 1 second of nonsense and charge me for a full song... and doing so 10-20 times in a row. And why the hell when I replace/edit lyrics it doesnt overwrite, just slaps another copy on end of lyrics, no wonder it's confused.
I think somebody is owning me a few months of free service, but from the sounds of this chat its starting to sound like the class action suit is maybe more plausible 👨🏽‍⚖️

[tulip aspen]

I'm unable to log in to my Suno account using my phone number, I'm not receiving verification codes, and my account's membership features are inconsistent between the two accounts, possibly due to logging in on the same iPhone device. User ID 1.153xxxxxxxx subscribed to a monthly membership through the US App Store. The subscription expires on December 4th. 2.131xxxxxxxxxx, I subscribed to an annual membership through the Chinese App Store. Currently, neither account can be logged in after verification, and there is also a problem with the membership function. Before December 4th, only one account could use the membership function. The two accounts are sharing points. I have been using account 153xxxxxxxx for creation. The membership function is now disabled, but there are still 9000 points. Account 131xxxxxxxx has 50 points and does not have the membership function. Currently, I have to stop creating content, which has brought me a very bad experience using Suno. I hope to restore my membership function as soon as possible and unify my points into a single account. I hope it can be unified into account 153xxxxxxxx, which contains a lot of my creative content.

[plucky ether]

Hey there! Thanks for reaching out about this.

When you get a chance would you mind DM'ing me the Suno handle (@example_handle) and a song link if you have one from the account you're having trouble accessing?

Also, if you have support ticket in place, please send over the email address associated with it.

Looking forward to getting you back into your account to make awesome music!

[plucky ether]

Hey there! Thanks for flagging this!

have you sent in a support ticket for this? OIf not, please check out the #support-guide channel for guidance on who to reach out to and what to send to expedite the proces best. Once you get that in please send me a DM with the email address associated with the support ticket.

Looking forward to getting this figured out!

[silk harbor]

Oh yeah, call support and wait literally 2 weeks for a non-answer

[terse trellis]

I really, really need help. I purchased an annual Premier plan, but only the credits have been added to my account, and I can't use the studio features. The interface shows that I'm on the free plan, and I don't know what to do. This has been bothering me for an entire week.I sent email to, but never received a response

[spark fjord]

I bought annual premier plan, and they charged my card twice. How can we contact with suno support, there is no support ticket system. They are not responding to my emails.

[tulip aspen]

@plucky etherIs there a problem with SMS services in China? I'm not receiving verification codes.

[short geyser]

I haven't received a reply in seven days. The $96 charge was incorrect because I didn't use the promotional offer. I've sent two detailed appeals to [e-mail].
七天無人回覆,沒有套用優惠方案扣款錯誤已寄信向 [e-mail] 發送了詳細申訴信,

[plucky ether]

Hey there! Thanks for flagging this!

When you get a chance would you mind DM'ing me the email address associated with your support ticket and a song link from your account?

looking forward to getting this figured out!

[tulip aspen]

Hi David, could you please take a look at the message I sent you? Is it possible to help resolve my issue now?

[trim tangle]

Hey! Suno iOS app won’t open on my iPhone, even with Background App Refresh ON, Safari enabled, and after reinstall/restart. Any ideas?

[trim tangle]

Hi! I’m having an issue with the Suno iOS app on my iPhone.
The app won’t open at all, even after:

• Restart
• Reinstall (Offload + install)
• Background App Refresh ON
• Safari enabled
• Cellular data ON

Safari works fine, but the app still doesn’t launch.
Could you please help me fix this?

Thanks!

[tribal briar]

add version 3.5 back please

[plush birch]

After extending a song the ‘make full song’ button is no longer available.

[left swan]

Anyone else update to 1.47.0 and having the old UI return and missing features like hooks and personas again? Seems this happens every update….

[prime crow]

Its fine for me

On Android

[left swan]

Yeah, I’ve never seen it happen on Android.. so weird..

[prime crow]

Yea

[prime crow]

@left swan what is your device name?

[left swan]

iPhone 15 pro max, both the phone and the Suno App are up to date…

[cerulean pendant]

Anyone else have Suno stop being able to play music (just flicks immediately to pause once ‘play’ is pressed) with the new iOS upgrade? I’ve logged in and out, updated the app and reinstalled.

[hard edge]

I’m really stuck and haven’t been able to get a response from Support.

On Dec 8th, I paid $30 for the Premier Plan. Before that, I had tried to cancel my plan to switch to the $10 tier, but then I changed my mind and stayed with Premier. Suno let me pay the $30 invoice, but the Premier Plan was never applied to my account.

No matter what I do—log out/in, reinstall the app, update everything—my account still shows no active Premier subscription, even though I was charged.

I’ve emailed Support multiple times with no response, and at this point I really need help getting this fixed so I can actually use the plan I paid for.

If you can point me in the right direction or escalate this, I’d really appreciate it.

Thanks.

[native bone]

yo

[burnt storm]

Hi!
My paid Premier subscription is not being recognized in the Suno app.

Details:

I have an active Premier Plan, purchased through the App Store.

The App Store confirms that the subscription is active and set to renew on Nov 30.

However, inside the Suno app I still see only 50 credits, as if I am on the Free plan.

When I try to activate Premier again, the app shows the message: “Subscription already active”, but the credits and features are not applied.

Could you please help me restore access to my Premier Plan?

[left swan]

@plucky ether Still have old UI and no access to some features like Hooks, Personas, or the correct lower navigation tabs. This seems to happen every update with Suno. Same thing happened with 1.46.0

Device: iPhone 15 Pro Max
Version: 26.2
Suno App Version: 1.47.0
Suno: @ xgamers4godx

Both the iPhone and the Suno app are up to date but as you can see in the Suno app picture, the navigation tabs in the bottom are not correct and I have zero access to the feed, Hooks, a personas and who knows what else due to this bug….🪲

Any help is appreciated! Thank you!

[jovial kernel]

🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵

<@&1082792303976001547>

🚨 User assistance requested for a potential bug report! [Jump to message](#📱┃bugs-ios message)

[thin bramble]

Yeah so uh when i try to insert like a song for it to remix or sum shi like that it’ll take me atleast like 10 mins for me to insert idk if thats a bug or im pressing sum wrong

[nimble rock]

I have emailed you, but have not heard back from you. Tried to pay the annual plan, when you had the offer and encountered a problem with proceeding with the payment, tried the next day, but the offer was not valid anymore. Can you please assist me?

[primal canyon]

I have an issue with app and login. Does anyone figure out. I paid for subscription via Apple, but I have no log in information. I can’t get to account on web. It connects to new account if I use same email. It’s no way to look it up on an app. I asked support with all the information provided no response.

[dry oracle]

I have the same issue

[hallow fjord]

No matter what i prompt i’m getting these lyrics back from Suno:

[ configs]
I22the22 the22222 2222 where22
I22the22 the22222 whenever
I22 the222222 222218222
I22the18222222 was
I22 2222222 2222
I22the22 the dog's home
I2222 1822218222221824218222222222182221822221822222222222the22222the222222221822222

[ configs]
I22the22222 18222
I2222 2218218222218222
I22 18322218222the22222the22
I22222222222222222

[ configs]
22 2222222222the22
18222222the2222222the183
I22222222 the
18222242182alias
I18322222

[ configs]
42the222222the22222 22222218218222the222183
18222the42the22222222222
18222222222the4222218222the22218222218222
4222the42the18322222
4222222218222
I2222 22222 184
22the222222the18222
18222 2222the18222
18322222222222the18218322222222the18222
421822218222
I42the18222
1822222the2222
22the22the22218222
I18222the22the22222
22the22the18242the22
I22222222242the18422the222222the22the22
22the22the18422the18322the22222the18222
2222the18218222222222
2218222the183222183
18222222
I22222the42the22the18322the22218222
183222the22the183222the183222222the22
42the22222
22the18322222222the22222
42222222the22222218222
18222222222the42222183
18222the42the18322222
18242the18322222the22222the183
2222the22the18322222the18322222the22218222
I22218222222222
22the22the22222222222
22the222222the22218222222the18322222
4222222
42the22218222222the22242the22222
42the22218422the22222222222the222182182183
22the222222the18322222the22222
2222the18322218218222the22
22the22222
22the22the18322222the22222
22the22the18322222222222222the183
2222the18342the222183
4222the22222
22the183184222222the18322218218218218218222
22the22218222218322222the222222the22
22the183222222the22
42the22the22222
22the22the22222
42the222222the18322218222
18422the22222
22the22the18322218218242the183222222the22218322222
42the22the22
22the222222the18322the22222
22the222222the18322the22
22the22the22242the22218218222
42the18322the22222
42the22the22
42the22the22222
22the22the22222
22the22the18322the18222
22the22the18322the18222
22the22the18322the18222
22the42the22242the22218222
22the222222the22the22222
22the22the222222the22222
22the22the222222the22
18222222222the42the22222
22the22the222222the22
22the182222the18318222
42the22the22218218222
42the22the18318222
22222the22the22
42the22the22222
18222the22222
42the22the222222222222the22
22the22the22222
18322222222218222
22the222222the22the22
22the22the22
22the22the18222
22the222222the18322the18222
22the22222
22the22the18322the22
22the42the22218242the22
22the222222the22
22the22the22222
22the22the22
22the22the18218222
22the22the222222the22222
22the22the18218222
22the222222the22
22the22the18322222
22the22the18318218218222
22the22the22222
22the22the22222
22the22the22
22the22the22222
22the22the22222
22the222222the22222
22the22the18218222
22the22the22
22the42the22222
22the18222
22the22222
22the222222the22222
22the22222
18222the22222
22the22218222222
22the22218222222222
22the22the22218218322222
22the222222the22
22the22the222222the22222
22the22the22218322the22
22the22the18218222
22the22222
18222the22222
18322222222the22218222
22the22the22222
22the22the18318222
22the22the22222
22the22the22
22the22the18218222
18222the22242the22
22the22the22222
22the222222the22218218222222222
22the22the22222
22the22the22218318422the22
22the22the18218242the22222
22the22the22222
22the22the22
22the18322222
22the22the18322the22222
22the22the222222the22222
22222the22
22the22the22222
22the22the18342the22222
22the22the222222the22
22the22the222222the22
22the222222the22
22the22the222222the22
22t

[gleaming plaza]

I’m having issues with the extend feature on one of my songs when I try to add more lyrics to the selected section of the song. It only adds in one line of the new lyrics in the extensions.
For example, I wanted to add a bridge, then the chorus again twice, and then an outro, but every time I generate it, it just adds the outro lyrics. Sometimes it repeats the outro once (playing the outro twice), but usually it just plays the outro lyrics once.
How the heck do I get it to add all the lyrics and actually be able to EXTEND the song which is literally the name of the feature???

[gleaming plaza]

(I reposted this with a better screenshot example)

[full kernel]

same, i’ve been generating these kinds of songs

[rapid token]

I don't think you'll be surprised if I tell you "the cake is a lie". Never assume the AI will do what you ask for until you passed all the tests.
Your report wasn't exactly clear, did it add one line or the full outro? Did you want to replace the 3-4 min of the original song. Do you know that the generated extension is to be merged with the first bit?
Suno getting lost within the lyrics and the timing is not unexpected to me.
Did you have a bridge already that may confuse it? What if you change [outro] to [finale] or paste the full extention lyrics over the outro, so you have the bridge twice in hope for the first to be ignored?
You can extend in several steps, so what happens if you only give the bridge? Is that simply invisible to the model or is it ignored because there's not room to fit all (in memory)?
I'm not saying your problem isn't a bug, but I think this is well beyond anything easily fixed, and you should consider the workarounds.

[gleaming plaza]

Thank you, I will try that next time (when my daily credits are replenished).

[gloomy fractal]

Hi! I have an active Premier yearly subscription.
v5 was working, but I lost access 3 days ago.
This happens on both Web and iOS.
Subscription status is Active.
I already submitted a support ticket.

Any help would be appreciated, thank you!

[hallow fjord]

What’s the point to post bugs here if no one from the team responds? Lol

[dawn jackal]

Having the same issue myself for the past 2 days as well. Getting annoying wasting credits testing if things are working again periodically.

[hallow fjord]

It’s still doing the same on all my songs

[dawn jackal]

At least it helps support your case in the event of a chargeback if the service doesn’t work in a reasonable amount of time.

As far as the lack of responses go

[hallow fjord]

I did some research and it seems like their tokenizer is leaking into lyrics generator

[plucky ether]

Hey there! Thanks for flagging this!

When you get a chance would you mind DM'ing me the email associated with your support ticket and a song link from your account?

Looking forward to figuring this out!

---

@hallow fjord @dawn jackal

Hey there! Thanks for flagging this.

When you get a chance would you mind reaching out to me via DMs with a song link example and a brief walkthrough of what steps you are taking that is causing this?

Would like to attempt to reproduce this on my end.

Thanks

[steep carbon]

Hello, I’ve generated a song and it’s come out with 2 versions as usual but when I am trying to listen one of the songs it continues to skip onto the next song. What happens is I play the song and it’s normal up until 1:09 and it will stop playing and it will immediately skip onto the next song without me being able to hear the whole song. Is there any reason why? How can I fix this?

[brave prairie]

Whenever I make a song and try to play it for the first time on my iPhone, it gets almost all the way through then glitches crashes and starts the song over, but still says it’s almost through with the song. If I try to download the song at this point it also copies the glitch onto the downloaded copy. I have to restart the app after every first time I play a song for it to be an all the way through uninterrupted version to both hear and download.

[frank grove]

Got the same issue

[stuck oak]

Hi! I'd like to notify that Restore purchase isn't working and I'm currently unable to use my subscription, I've opened a ticket as well but thought of posting it here as well as it could be useful

[halcyon jetty]

I would like to point out that if you scroll too quickly, the music does not change to match the video.

[low compass]

Hallo, aus irgendeinem Grund erhalte ich kein Abonnement für mein Konto. Ich habe das Abonnement über den App Store bezahlt. Das Geld wurde von meinem Konto abgebucht, das Abonnement wurde aktiviert, aber die Studio-App funktioniert nicht. Können Sie mir bitte sagen, was ich tun soll?

[proper dragon]

Just paid for my subscription on Tuesday when I go to use suno rn it says I have no subscription I just bought premier on Tuesday this is frustrating

[upper wolf]

Hi everyone 👋

I’m running into a persistent genre-injection issue.

No matter how I write my prompts, Suno keeps inserting FUNK into the generation, even when:

• funk is not mentioned
• guitar is explicitly excluded
• the prompt is rooted in non-Western instruments (saz, gourd violin)
• the mood is / minimal, not funk

This happens across multiple prompts and sessions.

It feels like “dance / playful / groove” is being auto-mapped to FUNK internally.

Is there a way to:

1. fully disable auto-genre injection?
2. hard-exclude funk as a latent genre?
3. or force non-Western rhythmic interpretations?

Thanks!

[stuck oak]

Same happening to me, still waiting for a reply, let me know if you're lucky enough to find a solution before 🙏

[stuck oak]

Have you tried the exclude prompt as well? Using exclude explicitly set to "Funk western" maybe

[fast plaza]

Hey, i want to create a Song on my IPad and it always says „please wait for other generations to finish“ and I also try it on my phone but nothing helped.

[brittle dove]

Hi, I'm an annual Premier Plan user. I can't use Premier because my pricing plan has changed to a free user since 2 days ago. Both the app and the web are equally unavailable, and I paid with my iPhone.

[stuck oak]

Same here, waiting for a solution since a whole week now 🫠 no reply yet

[oblique snow]

Anyone else unable to log into their accounts today?

Weird, I was able to log back in using a shared link to a song. (Like it remembered me) But not actually sign in

[fresh ice]

Me too. Yestaerday and today! I created ticket and wait answer now!

[hard island]

SMH, I currently have three Suno accounts: one linked to my Apple ID (@ihameen), one linked to my phone number (@iaoh2025), and one with the active subscription (@icagmediapros77). I've sent multiple emails to support, but haven't received a response.
I'm now logged out of the active subscription and cant get back in.

[brave prairie]

When using the “updated to V5 personas” I noticed that it can sometimes sacrifice making any sense in order to keep the cadence, vocal tone and voice pattern of the persona.

For example the word “dictation” might just become “dictate” and no longer rhyme or fit in the tense of the song. Not sure why that is. And it tends to shorten words to fit the original scheme at only 25-30% on the “keep original audio” lever.

For example if I want to replace a three syllable word with another three syllable word, it may not do it. Instead of trading “repeating” for “reseating” I get “re seat” in the song itself. As if the ai didn’t trust that a similar three syllable word was capable of being placed there and still fitting the original audio’s beat enough.

Also for the V5 upgrade to personas, I have an Irish cadence Celtic one. When using it to cover other songs on my list to give them a new sound it sometimes does that same sacrifice for cadence thing and destroys words or sentences in order to keep the sound, or vice versa, sometimes sounding like a bad actor losing their accent half way through a movie. Or overusing it in a way nobody gets. Like I could put in a song a noun like the name Dufrain Ohare, and the V5 persona would sing “Doo-fra-Oooooooh hair spray!”

The new version of the persona may keep their Celtic tongue sound, but lose the song entirely otherwise. For example in a song with Spanish influence it may have the right emphasis on the rolling “R” sound but then try to “Y” sound the two ll’s in the word Bells for Jingle Bells. Or try to roll the “R” on the word “Carol.” Never know what you’re going to get.

All this aside the upgrade to personas to make it more consistent across tracks was brilliant and works well in most cases.

[covert vale]

I am a paid subscriber (Pro/Premier plan), and I am currently unable to log into my account on my mobile device because I am not receiving the SMS verification code.
This issue has prevented me from using the service I paid for. I request that you resolve this login issue immediately. If the technical problem cannot be fixed promptly, I request a full refund for the period I have been unable to access my account, as well as compensation for the service interruption.

[stuck oak]

Let me know if you have any feedback, so far I had no reply

[covert vale]

no one ans me

[radiant sluice]

Hello, I have a problem. For the past few days, the quality of about 95% of the tracks I generate has been poor. This ranges from vocals suddenly sounding metallic or artificial, to instruments that don’t sound clear or sharp. Sometimes there’s even that familiar “underwater” sound.

I’m using V5, which I was extremely happy with. For several weeks, I was able to achieve really great results that I was satisfied with. So it’s not an issue with the prompts or anything like that. My software is up to date, and I’ve cleared and cleaned all cache and cookies, but none of this seems to make a difference.

Is there anything else I can do to make v5 sound the way it’s supposed to again? I’ve tried v4.5 as well, but that doesn’t seem to be much better either. Are more people experiencing this problem in recent days?

[clear palm]

Hi there, I (pro/premier plan) have trouble with downloading videos. (On website) It just fails every time. Please help me.

[young heron]

this is not a remix of this persons track

I tagged them in my caption of the original song as inspired by them because of a discord chat convo, they didnt write the song though...

[fickle egret]

Suno seems to be having issues rn

[balmy grail]

Yeah would be great to have a notification channel on discord if there are server issues or any other issues with Suno so there would be no need to create a ticket where the support has also a benefit out of it. Also customer will be aware that there is a issue existing and might come back in some hours or the next day

[willow quartz]

Is it down right now for android? I got 2 devices unable to get past doomcircle loading

Im suffering. I got the itch lol

Maybe its me

[coral jacinth]

Me too - I thought it was just me 🥲

[quaint cobalt]

Firefox and Edge are not loading as well.

[willow quartz]

I think I'm having withdrawal symptoms...

[willow quartz]

Ok but are we sure it wasnt me because it was working, I even topped up and then Bam!

[primal mango]

Today I can't enter the website or Suno's application. It stays charging and there won't be.

[empty ledge]

I’m having the same issue. It won’t let me log in. The loading is just spinning

[silk harbor]

I dont wish to be rude or disrepectful, but I must inform you that service/support/reliability has been abysmal, and if you want my honest opinion it has been shameful. 😢. This AI deserves better. Its a good AI, but I mean yikes 😬

[pastel maple]

Any news when we can login again?

[pure condor]

android. but check everything first. dont waste your credits.

as you can see. my profile picture doesnt show up yet

[pastel maple]

Login works again. Just fyi

[willow quartz]

Not here

Well I think im addicted cause im hurting mentally

[fathom merlin]

Have any Taiwanese sign in?

I can’t use phone sign in

[left swan]

And yet again, earlier in the day the app was just fine with the proper navigation tabs on the bottom and access to hooks and whatnot, then just logged in again now and it has yet again reverted to this old setup…. What the heck is going on? I’m on the iPhone 15 pro max and it’s up to date as well as Suno which is up to date with 1.50

[coral glacier]

Hello, My Suno library (~100 projects) disappeared during the Dec 28 outage. I’ve emailed support twice and still have no ticket number. I’ve attached screenshots. Please escalate to engineering and share the ticket number. Thank you.

[cinder summit]

I've been making music on my computer and I wanted to listen while on my iPhone. My phone is older so the app doesn't work. I'm using the website on Brave browser. I can log into the website but when I try to play a song, it doesn't actually play. The little EQ meter on the song does move so it seems to think that it's playing something but the song just remains on 00:00. Any ideas what to do?

[tepid shore]

I got the pro plan but I don’t have the pro features only have 50cr and don’t have v5 even though I paid for the plan and Suno won’t respond to me on email lost $90🥀😭😭🥀

[stuck oak]

Same here, for the annual plan. Fact is you can definitely get your money back via Apple resolution but I did buy the discounted offer from Black Friday and would have to pay full price now. I’m quite pissed.

It’s about 2/3 weeks now

[manic kraken]

Same thing on the app as well

[pulsar lantern]

/generate

[frank badger]

"Hi, my payment is stuck in loop, I have credits but can't generate. User: EntertainingFeedback458".

[abstract jewel]

I keep getting notification bubbles on the suno app but then notifications when i open the app

[tight hollow]

I am a Pro member, but I encountered an issue where my V5 preview generations are restricted to 1 minute and showing "Unlock for full access." My v4.5 generations seem to work fine, but I cannot access the full duration for the new model.

[tight hollow]

I am a Pro member. Whycan’t I use V5？

[neon pewter]

Hi,
I’m a premier user who has recently been unable to login. Our WIFI went out and when it came back on I was logged out. When I try logging in now it says it sends a OTC but I never get it. This is on iphone. Now, My ipad is doing the same. Suno has not responded to me at all and it has been in two days. What else can I do? I have hundreds of songs I personally wrote in this app and cannot access them. I am almost shattered over it!

[ancient aurora]

I’m having the same issue

[lapis jolt]

hello suno
please fix the bug for generate songs.
when ever i generate a song with a discription it tells me to rephrase my prompt.
please fix this bug as soon as you can.
regards, Annmarie Aqua

[ancient aurora]

It won’t send the verification code to my phone number ok any platforms… even if I try to generate it from my pc

[hallow arch]

Every time I make a song on iOS I get “you don’t have access to this service”. I’ve tried web, different networks, relogging, different prompts, and it still doesn’t work. When I log in on web I instead get “Error. Something went wrong”.

[neon pewter]

No luck on response from Suno?

[neon pewter]

They have mine fixed now.

[lost hull]

I can’t paste into the app consistently anymore. Like I can paste my lyrics into the lyrics field, but if I go back to Notes to copy and paste my styles, it doesn’t work. And I made sure the style block wasn’t too long. Something is glitching in the app.

Alternatively, I can paste in my styles first, but then I can’t paste in my lyrics. Basically the app is unusable at the moment for making songs.

[oblique ocean]

I cannot access my personal library on the app or on web services. The app doesn’t seem to work. I’ve deleted app, reinstalled and updated. Only thing I can access are my published songs on web. Please assist.

-ARMATA

[languid hamlet]

My account that is linked with my Apple ID appears to have changed into a new account when I logged in recently.

I would like to recover my original account, as I have created and saved many songs there, which are very important to me.

The system has already charged my credit card, but I am currently unable to access my account at all.

I would like to request an immediate cancellation of the new monthly renewal cycle, as I do not wish to continue the subscription.

Please assist me in canceling the renewal and advise on the next steps as soon as possible.

Thank you for your urgent attention to this matter.

[somber bay]

I’ve been trying to post songs, like three verses two courses all that and I’ve been writing detailed styles and for some reason the last few songs I’ve tried to post have only posted 40 seconds and one minute 20 seconds what is going on? It’s cutting off 90% of the song.

[pale mesa]

Extends on Google Chrome mobile (iOS) start at a different time than one selected. I’ve lost 1000s of credits with incorrectly provided time stamped extend attempts

[tepid shore]

Hey, does anybody know how to fix an issue with my Suno plan? I got the pro plan yearly subscription last year on December and I’m not receiving any credits no perks no features from that plan and I paid for I have the purchase receipt but I still cannot use any of the parks from the pro plan.

[next needle]

Anyone else have this issue?

[plucky ether]

Hey everyone!

Just a heads up that if you're bumping into issues, the team is aware and looking into it.

Thank you for your patience as we get this resolved.

[tame nexus]

Hello, suno, I have been asking me to log in repeatedly with my Microsoft account, whether it is the web terminal or the mobile terminal, and I have been repeatedly asked to log in.

[storm forum]

I am unable to post hooks

[clear palm]

I’m already waiting for 2 weeks for a reply from the Suno support team. 😤

[tulip latch]

I installed SUNO on my iPhone and subscribed.
I used to log in to SUNO on my PC with my phone number and use it to sync with my iPhone.
But a few days ago, even when I log in with my phone number or Apple ID,
it logs me in with a different account, so I can't use my library or credits on my PC.

I contacted them via email, but they just sent me an automated reply telling me to wait, and for days, no action has been taken.

Please help...ㅜㅜ

My SUNO username, which is properly subscribed and has credits and libraries, is
jbi@reservedopeningact786.

[shadow lance]

Have you sent an email to support regarding this, as described in #support-guide?

[sharp fjord]

How can I log into Suno if I no longer have the phone number i used to sign up? I sent an email and still haven’t gotten a response 😔

[tacit maple]

Are you still using the same iOS device?

[inland meadow]

I bought 10 dollars subscription and no credits were applied, sent email and everything, purchaed on iphone 14 pro max.

[sharp fjord]

Yes

[tacit maple]

Do you have Face ID set up?

[tacit maple]

Turn your phone off and back on. Then reset the network settings. Once done you can check your subscription status on the App Store

I work as an I direct Agent for a cellular company and many people have been having similar subscription issues since the internal service drop a couple of days ago.

[sharp fjord]

Yes I do

[proper hinge]

apple Login Issue after the latest update
Hi, I'm having trouble logging in with my Apple ID after the recent app update. I have an active subscription, and I've already sent an email with my receipt to [e-mail], but I haven't received a response yet. Could you please check this issue?

[tacit maple]

If you're cool with it I'll help you more tomorrow it's late for me (EST)

[sharp fjord]

Yes that’s fine thank you 😊

[fickle crater]

I’ve been unable to login since the last 2 updates.

These error messages pop up everytime and support is also yet to get back to me.

I have a paid membership.

The fact that some of you guys have not gotten a response yet is highly distressing.

@plucky ether

[faint nexus]

ey guys i noticed when i publish a song then somebody comments on it, the comments get turned off automatically. please fix. it has happened several times. thanks

also after i updated Suno, when i click on whatever notification to check their reply, i get this message. Fix please. Thanks!

[frank brook]

I’m experiencing an urgent issue with my Suno account. I normally log in using Google Sign-In, but today after logging in, my account appears to be different, and all my saved songs/data are missing.

I also have an active paid subscription, so I’m very concerned.

My original username was: Luna🌙

Could you please help me locate and restore my original account (Luna🌙), including all songs and subscription information?

[shadow lance]

Please follow the steps indicated in #support-guide and then wait for further replies. I do apologize but only team members can assist with account specific issues. All Moderators and Guides or Helpers and Mentors can do is make suggestions. We do not have access to accounts.

Have you attempted to log in using a web browser and incognito mode?

[oak cairn]

I am a SUNO user, I have a Premium PRO account, which I pay for, and SUNO is not giving me access to the account. My 7,000 credits have disappeared. I log out and log back into the account, and SUNO treats me as if I were a free account user. They are not giving me access to my PRO account or my credits. Is anyone else experiencing this?

[faint nexus]

here’s a vid of the notification issue when i click it wont go to the song. Thanks

[honest sapphire]

I have done 3 different hums and all have come back as already existing music. I assure you there are no other hums out there like my own. Why does this keep happening???????????????

[wooden gazelle]

Still no fix on the Suno app? Can’t log in.

[shell mica]

Hello, I’m Mazie. I’m a SUNO user with a paid PRO account under StatixSounds. I have months worth of work on my account and all of a sudden last Friday I was logged out of my account and can’t get back in. I’m not able to log into my account on my iOS phone or my windows PC. I’ve done a ticket, I’ve submitted emails. I’m so sad about this..

[silent sphinx]

As an annual paid PRO member ( starting at November 30, 2025), I have been unable to use all the PRO member's features for almost A MONTH. I've sent several emails but received ZERO response. (DM to David days ago and no response.) Are the SUNO staff back at work yet? Are your holidays extending until the year of 2066?

[azure gyro]

I thought I was the only one experiencing the login issue. Seems it’s more common. I’m a paid user too.

[torn crag]

Hello, how are you? I need help, please. Suno is creating 4 times 8 songs at once, how do I change it to 2?

[bold scroll]

unable to go to songs or hooks (including comments from notifications)..

[warm agate]

I’m getting the same message.

[craggy abyss]

Mabye an app update?

[quasi oak]

Urgent Help Needed: Premier Plan Sync Issue

Hi Team/Mods, I'm a Premier Plan subscriber (User: TerryC). My subscription is active and renews on Jan 31, but I am unable to access V5.

Symptoms:

1. App shows "You are currently subscribed" and I have 6,630 credits.
2. The verify/loading button at the bottom is stuck on an infinite loading spinner.
3. V5 model remains locked.

I've already submitted an email ticket (no reply since Saturday due to the holiday). Could someone please help refresh my account permissions? I suspect my local app state is out of sync with the server.

(Please see attached screenshot for proof of credits & subscription)

[red sable]

Apple iOS 26.2 and Suno App v1.55.0 do not play nice together. Can’t retrieve links from Notification.

[hidden marsh]

I have words being sung and placed in the lyrics that are in my style box showing up in song and its ruining it a-lot. These words are not in the lyrics I’ve double triple quadruple checked.

[wooden gazelle]

Still log in bug

[wooden gazelle]

Ok, so my bug was all my routers fault. Restart it and it’ll work!

[west whale]

Anyone knows what this is about? “Something went wrong trying to load clip
or playlist”? It won’t let me select the notifications

[west whale]

Oh man.. looks like an ongoing issue

[west whale]

Same smh I have to keep wasting credits trying to get it right.. it’s annoying but hey.. guess they gotta get us to top up some way

[lost hull]

There are so many issues with uploading. I can never upload from my laptop. It’s not my Internet connection— I do speed test and it’s extremely fast. I have a new gaming laptop that is also very fast, so I know it’s not that. And I know it’s not the songs themselves, because I’m able to upload them if I download the wavs to my iPhone and upload them through my browser on the iPhone. It’s definitely a Suno issue. I shouldn’t have to resort to a work around every single time when I’m paying money for this.

[quasi oak]

“iOS App - Premier Subscription v5 Model Locked - Urgent Help Needed”。

“Hi team! I’m a Premier subscriber (10,000 credits/month, renews 31 Jan 2026), but v5 model is still locked/not showing in the iOS App (and web sometimes).
• Subscribed via Apple, confirmed in Settings > Subscriptions.
• Tried: log out/in, update app to latest, reinstall, clear cache.
• Emailed [e-mail] 5+ days ago, no reply.
• Need v5 for commercial use (DistroKid releases).
Please help sync my account or unlock v5! Thanks! ❤️

[last otter]

For some reason I keep getting this error, both app and web.

Will not let me extend a song, is the app offline/currently down and unable to create extensions and songs?

This is fixed - apparently it might've been because the song is 2 years old now

[eager grail]

I have exactly the same problem, tried everything from deleting app, clearing cache … on top of the misery i can’t log in anymore on Iphone 🤓

[keen vine]

I’m unable to sign in to the Suno iOS app on my iPhone.

What happens:

I tap “Sign in / Log in”

I choose “Sign in with Apple”

It loads briefly

Then it returns to the app’s start/login screen without signing me in (no error message shown)

Important detail:

I can sign in normally on my iPad and on my computer (web browser).

I can also sign in on my iPhone using a web browser.

The issue only occurs in the Suno iPhone app.

Device details:

iPhone 13

iOS 26.2

Suno app: latest version from the App Store

Troubleshooting already tried:

Force quit the app and restart the iPhone

Fully delete the app (not offload) and reinstall

Tried both Wi-Fi and cellular data

[empty ingot]

i think your lyrics section is broken. I have to write my lyrics in notepad because when i try editing lyrics, the cursor jumps to the end of my lyrics, this only happens on suno and none of my other apps. and only when editing pre-existing lyrics. It's really annoying, it has only started occuring in the last couple of days.

[last otter]

that's happened to me for over a month, idk what it is though that's occurring it

[faint nexus]

i tried posting in playlist showcase and it got deleted instantly n gave me a cooldown. thats twice now. pls fix

[tough pine]

Running into a bug where I’m unable to see all the songs (public) on my own profile it won’t load them all for some reason, somewhat intermittent as I’ve gotten it to work before. ⚡ noticed this while visiting other users profiles as well.

[faint nexus]

here is the playlist issue, 3rd time it auto deleted my playlist post on playlist showcase

[faint nexus]

can u guys like, emote on my message just so i know u saw it and i dont keep posting this same bug? cuz idk if u see this. Thanks!

[last otter]

ik I'm not a mod or helper or anything but is the playlist public? it might be interfering with it being able to share (idk anything about this please excuse me )

[last otter]

I think this happened to me before (I had something similar where I couldn't see any songs it wouldn't load), make sure your app or device is fully up to date and maybe you'll see everything again!

[faint nexus]

ya i double checked lol. not even 1 curse word in my songs either lol

[hazy shard]

the “Create Again” button doesn’t utilize the reference track anymore. it just cooks a random song with the lyrics and no reference.

[hazy shard]

this is still an unfixed problem.

[plucky ether]

Hi there! Thanks for flagging this. The #💽┃playlist-showcase channel is designed to accept links that begin with "suno.com/playlist/....".

[faint nexus]

https://suno.com/s/9P5cqrP5oe4WFwEU. thats my playlist straight from suno app xD

thanks for the reply by the way!

[plucky ether]

Happy to help. Thanks for the visibility on how playlists can become different links through the app 🙏

What could be helpful with this would be to take the link you shared and copy/paste it into your browser. I just tried with the link you shared and it switched it to this (https://suno.com/playlist/77f91c0d-1f47-4bab-bd42-ec0659dcbff8?sh=9P5cqrP5oe4WFwEU), which would be accepted in that channel.

[faint nexus]

Lol wow. That’s crazy xD. I copy pasted in browser and paste in channel and it worked. Thanks bro! 🫡 Funny thing is i shared a different album last night that I copied straight from app and it worked Lol.

[hazy shard]

the “Create Again” button doesn’t utilize the reference track anymore. it just cooks a random song with the lyrics and no reference.

this is day 6 with this issue

[stuck mango]

I chose extend from 0:31 but what’s this 1 second error?

Please help determine if this is a bug or I did something wrong.

[hazy shard]

Day 8 of the “Create Again” button not utilizing the reference track and randomly generating something new.

[scenic dawn]

Help plz

[steady rivet]

Fix for this coming in the next release

[misty canopy]

yes, I noticed that too. All the time I keep the comments button checked and then when I go back and click it, it’s unchecked.

[faint nexus]

maybe next update

[faint nexus]

Hi, i just published a song cover and it will not let me click comment on. It keeps turning off. Please fix, thanks!

[hazy shard]

any idea when that is? app’s kinda useless rn

[spring wedge]

Any chance we can fix the notifications links in the app, please, guys

The app seems to have been very broken for a few days now

[limber shadow]

Hello. I have an issue with suno. Yesterday morning i got kicked out of my account. I paid suno premium and wanted to pay suno premier since ive read that via suno studio you can access WAV files. When i tried to go to my account it created a new one. I deleted the newly created account and tried again but i think suno has seen that as a Suspicious activity. Now i cannot even log into nor create any account on my phone. Please can someone help me regain my old suno account since its very important for my music career and scheduling. Please if anybody has seen this message forward it to a official suno partner so i can send him my old account details phone number and subscription receipt. Thank you very much.

[icy herald]

How about creating an alternative log in/account recovery method for when the “hide my email” feature makes your account unreachable.

[hazy shard]

hey man, so they’re not gonna help you with this at all, unfortunately.

[wide halo]

Are the remixing options gone for iOS? I don’t see any way to use ‘extend’ or cover etc on a track.

[limber shadow]

Wow.. Thank you. Well sheiit

[torn spade]

hello david, its been a while since i upgraded from pro to premier and suddenly i cannot access premier features and got 1000 credits instead of 10000. and i cannot download any song in Wav!
please resolve the problem for the email, i’ve send an email and didn’t get a response.

[empty ingot]

lyrics section is still broken on edits, can't write a sentence without it jumping to the end, please fix it my hair is going grey faster.. also can you remove your pink highlighting, its confusing as hell in comparison to default.

[copper basin]

Keep getting a message that say my upload has copy written lyrics, but my uploads don't have lyrics

[bitter kestrel]

Bug report: All my songs disappeared from my Library on the Suno website. I cleared my Safari browser data and also tried opening the site in Microsoft Edge, but the issue is the same, the Library shows completely empty. However, I can still see all my songs normally in the Suno app. Just flagging this in case others are experiencing it too.

[shadow lance]

Can you check to see if you're somehow in a new workspace? This happened to me once randomly and it was very pannicking so I commend your calmness.

[stuck hamlet]

Suno links are not working in WhatsApp, mobile.
They all stopped working and won’t load. Everything is fine on my computer

[bitter kestrel]

It works for me today, as they said it was a UI mistake.

[merry tree]

Are there constant changes to Suno V5 Pro? I have lost four songs to trash again. This was not recognisable. The beat was wrong, the music was bad, and then two of the tracks became a terrible screeching interference, with no accountability for such a strange sound. I am completely perplexed by this. One minute it works just fine, and the next it goes bonkers. Has anyone a blinker of an idea how to override such terrible results?

[somber bay]

Nothing I do is fixing this. It’s making nothing but one minute songs right now cutting the lyrics.

[hazy shard]

all remasters are glitched rn, they told me it would be fixed in the next update. it’s been over a week this has been happening now.

[stuck mango]

I haven’t been able to get the app to work creating music for months 🙁 whats up with that?

[stuck mango]

Extend issues “extend point must be at least 1 second” error is still an unresolved issue

[honest sapphire]

I guarantee you there are no works of art out there that match my out-of-tune singing

[wheat isle]

i have exactly the same problem and nobody from Suno wants to respond

[plucky ether]

Hey there! When you get a chance, could you DM the Suno handle (@example_handle) to your account you can't access?

[jovial kernel]

🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

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[abstract raft]

No image perms for #ticket-help

Possible ios bug?

[jovial kernel]

🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵

[abstract raft]

Restore purchases button is also greyed out, can’t click it at all

[jovial kernel]

<@&1082792303976001547>

🚨 User assistance requested for a potential bug report! [Jump to message](#📱┃bugs-ios message)

[hazy shard]

wow so you lied to me? lol

bro this is actually insane. i’m bouta put a gem in here for all other creators when they get this fixed. the reason your generations with references sound bad is because the first two it serves you are still TRYING to reference the song, you HAVE to click “Create Again” to get Suno to go back in and actually apply it’s full potential into what it’s generating.

without a functioning “Create Again” button, the app is essentially useless for creators who use fully recorded references because we can only get those first two, garbled, generations.

you guys HAVE to fix this, man. it’s genuinely an issue that isn’t debatable. if i’m paying for the top subscription, i need to be able to use the application while my subscription is going on. I haven’t been able to use the app for almost a month now. Why can’t we just get a functioning “Create Again” button??

[empty ingot]

i used my free credits to make something, my last 10 credits gave me an 8 second clip 🤔 the 20 pages or so of songs that came before it weren't that short, could be a bug?

[untold flare]

Ok so I was directed here by some of the great people in the general chat. I wrote this to suno support yesterday but I'm trying to find out if something was going on with suno studio yesterday. This is the content: I'm not sure if I'm in the right place to ask this but did anyone notice the vocals on Suno Studio yesterday were weird? There was model instability even withoug prompt changes, the same configuration produces drastically different vocal behaviors across regenerations. I had to run the same song multiple times simply to obtain one clear, correctly articulated vocal performance. I ran the same song all day long, fixing the tags and prompts and got one, not very clearly articulated but it completed to a point where I could fade out because the song simply stopped mid sentence.

This is the whole message: Today the generation model has been highly inconsistent across identical style and lyric inputs. In multiple cases, the first output would be close to the intended tone, but subsequent generations from the same project would drift dramatically in vocal style, articulation, and genre feel without any changes to the prompt. The voice has unpredictably shifted between gravelly/blues-rock textures, soft pop-ballad delivery, talk-singing, rushed phrasing, and mispronounced words, despite explicit style constraints. The model has also ignored bracketed performance cues, failed to consistently honor “use all lyrics exactly as written,” and in some runs introduced unintended ad-libs or altered pacing near the end of the song. These inconsistencies appear to reflect seed or model instability rather than prompt changes, as the same configuration produces drastically different vocal behaviors across regenerations. Because I had to run the same song multiple times simply to obtain one clear, correctly articulated vocal performance, I am requesting a credit adjustment for the repeated generations required to achieve a usable result. I have used the same song all day, I’ve saved a few, still with poor vocals and tried in Studio to achieve desired results and could not. I would like all credits returned to me for all songs produced today with exception to one. I have one song I can use, and that song had to be edited in Suno Studio to fade a song that abruptly ended.

This was for EVERY song and the one song that I ended up with, I had to edit in studio to fade the end. I wasted so many credits yesterday its mindblowing.

[subtle locust]

I’m having trouble login into SUNO Ai on the web? It made me create a new account and I reach out to customer via email. Still waiting customer support to email me back. I was able to login back into my app and allow me to delete the new account. But I still can’t log into the web so I can download my stems and updated my subscription.

[rough sparrow]

@jovial kernel I paid for an annual Pro plan via iOS App Store (Order: MTK895MD6V), but my account is still Free. I've sent multiple emails but no one is answering. I need this for my work. Fix it now.

[shadow lance]

Have you followed the steps in #support-guide ?

If so then please keep your posts on this subject to the #ticket-help channel.

[ancient summit]

What’s happening with SUNO? It’s not finishing songs. How can I make it end the song properly?

[plucky ether]

Hey there! Thanks for reaching out about this.

When you get a chance could you provide the suno handle (eg @example_handle) for the account you can't access currently?

Looking forward to figuring this out.

[spring vortex]

dunamis

@dunamis

it says i have 480 credits i had over 1 thousand this morning

[floral lodge]

Hey gang, Just a little feedback as I know filtering for copyright is challenging but here is a weird inconsistency I’ve encountered

The word ‘bratty’ is being flagged as a copyright/artist name violation when used in original song generation, but passes through without issue in the Cover/Remix workflow. Since Bratty is an artist name this technically makes sense, but the filter isn’t intelligent enough to distinguish between a descriptor used in context versus an actual artist reference. A smarter filter would recognise when a word is being used as a mood/style descriptor rather than a direct artist name citation, similar to how common words that happen to be artist names shouldn’t be blanket blocked. The inconsistency between original and cover workflows also suggests the filtering logic isn’t being applied uniformly across the platform.

[cerulean smelt]

Hey team, I need some help. I'm a paying subscriber trying to upgrade to a higher tier, but a login error keeps blocking the process. I've sent 3 emails over the last two and a half weeks (most recently on Feb 13) and haven't heard a peep back. Can a mod or support rep please look into my account so I can finalize this upgrade?

[keen vine]

When i use the suno app on my iphone i get sent to an empty account. I use log in with apple. My handle is @jens687. I can log in on too the app on my ipad tho. I can also log in to my account on safari on the iphone and my computer. Its only the app on the iphone that directs me to an "empty" account named @gf7zhsjs2y. Im on the premier plan. So the single sign on doesnt work on my iphone sadly. I normally use my iphone for making songs when im out walking. Can you help me?

[rough sparrow]

10 DAYS LOGIN ERROR - CAN'T ACCESS MY ACCOUNT

Your login system is broken. Every time I log in, it creates a new "fake/empty" account instead of letting me into my original account.

I paid 77,000 KRW, but I can't even use it because I'm stuck in this login loop of ghost accounts. It keeps saying "Linked to another account" when I try to restore my purchase.

I’ve been reporting this login bug for 10 DAYS. Fix your system and give me back my access NOW. This is my final notice.

[shadow lance]

Have you followed the steps in #support-guide already? If so please confine account related posts to the #ticket-help channel. Thanks.

[wary inlet]

My ios app is getting slower and slower to loading my library. Anybody else experiencing this?

[slim dome]

Mashup query possible bug.

Has anyone else experienced a glitch with trying to use this feature. All my attempts end with a song length of 5:09. Tried reloading, picking different songs. Same result song length is 5:09. I might be lucky and get one that’s 5:02. However the 5:09 songs don’t actually finish they’re just cut short or try and add 15-30 seconds of additional music to fill a gap. It’s like the program has said, “no you can’t finish at 4:39. You must finish at 5:09. Please add more.”

For the record no song selected to Mashup was 5:09 in the first place.

[frigid abyss]

Hey Suno! I’ve sent you a couple of mails as I cant login with my Apple ID! Since the 10th of February I havent received a word! I have a payed account!

[shadow lance]

@dawn spire If you have already followed the steps in #support-guide please keep posts regarding account issues in the #ticket-help channel. Thank you. This is a channel specific to bugs relating to the iOS versions of Suno.

[hollow grail]

I waited for them to give me credits but they didn't ( I've been waiting for the third day now...

[safe yarrow]

today when looking through someone’s playlist, couldn’t scroll down more to see their other songs was just stuck on loading

[dawn spire]

Hmmm wouldn’t this be classified as a bug? Clearly there’s a malfunction going on with the software as there are hundreds like me having the same problem

[shadow lance]

Are you able to login using a web browser? If no, then it is an account issue and not an iOS app issue.

Account issues are posted in the #ticket-help channel, following the steps lined out in #support-guide and cannot be assisted by Mods, Guides, Mentors, or Helpers. You need to contact someone from the Team by email so support can assist you with the issue.

If you are able to login with the desktop or web browser version then it could be an iOS bug. Are you able to login using a web browser?

[dawn spire]

I’m able to login on the web browser but my account is fixed on the free version. I would love to contact someone from the team though instead of general support and talk to a real human. Can you provide me with a contact?

[shadow lance]

To make sure that we are being absolutely clear in communication, you are saying that your account in both the web browser and the app are showing the free version?

[hasty karma]

hi just have a question
i dont have access to my number that i use account with how can i fix it
??????

[mystic horizon]

I can’t log in via Discord. There is no log in button. Only an cancel log in button. Using an iPhone

[dawn spire]

Correct. Both the app and the webpage are showing the free version without pro features

[shadow lance]

Which means this is not an issue for the iOS app. It is account specific. Please do not post in this channel regarding this issue ging forward. This issue needs to be handled by following the steps in #support-guide then posting in the #ticket-help channel for followup as needed.

It does not belong in this channel. Thank you for clarifiying.

[dawn spire]

Copy that.

[stuck mango]

I can’t log in, I authorize and go thru the steps but the iOS app stalls at the login page.. but I am getting notifications:

[light nova]

I’m clearly paying for the app through my Apple Pay twice already and it’s still showing me at free. I would love to contact somebody to resolve this issue.

[shadow lance]

Have you followed the steps in #support-guide already? If so please keep discussion about account issues on the #ticket-help channel to keep this one focussed on iOS bugs. Thanks.

[safe yarrow]

Can’t seem to do mashups on iOS

[near maple]

I use iOS and mashups isn’t in it not many features for creating mostly listening with it

[rough agate]

Same thing happened to me using Apple Pay but it fixed itself by simply rebooting my apple device

[oblique umbra]

Hey i'm having an issue where an unpublished song is showing up as published (and is viewable publicly) on both apple and android) not on the web version though.

Update: Opened a ticket

[edgy geyser]

Is anyone having trouble with Suno not responding to emails? I can’t log into my paid subscription account…comes up with an error

[hallow karma]

Hey guys - its been a week since my issue of not having access to my paid account was appointed to a real SUNO rep - I have so many songs I want to edit in Studio but cannot access my account on my mac - only iphone - can you help fix this for me faster please?

[hallow karma]

BUG REPORT
[Device Model]: Macbook Pro
[iOS Version]: macOS Tahoe 26.3.1
[Issue Description]: I cannot login to my paid account - it created a free account on the same Apple ID login
[Steps to Reproduce]: I logged in several times, different web browsers, clear cache and cookes, restarted the mac - even double checked logging in via Google, microsoft and even my mobile - no of which got me through
I tried incognito mode too - always goes to free accounts not my paid

[opal kernel]

I accidentally opened Chinese Trending, clicked “See more,” and now the page loads as a black screen with only the “Trending” title.
I already cleared cookies/site data, but it still happens.

[abstract raft]

Wtf is this shit bro. How am I on the free version when my yearly subscription is still going?? What’s worse is that the “restore purchases” button doesn’t work.

[strong spruce]

Why does the iOS app make my phone overheat? Like it makes it so hot it’s difficult to even hold it.

iPhone 15 pro. iOS 26

[lyric monolith]

My library does not load EVER. I’ve tried force closing the app, updating the app, and restarting my phone. It still won’t load and this has been going on for several days.

[short quail]

When adding instruments in Suno Studio, they cannot be generated. Does anyone know what's going on?😫

[timid crown]

Hello there folks! I just want to let you know that my newest songs, while they have gotten much better music and lyric wise, are now so long that they don't finish like this one here as a perfect example: https://suno.com/s/PdVvm6JIbi7hQt2m and if you guys could please fix this issue for me, that's be wonderful thank you very much! (I already submitted a report of some kind about this so....)

Regards
User NordicDepression

[stuck mango]

blob:downloads fail in Lockdown Mode. There’s no turning it off with Suno=allow

[potent cosmos]

Suno is saying that the lyrics I wrote are copywritten. That is extremely wrong. Please fix this,

[plain hemlock]

Hello i cannot pay mine subscription on suno is declining ms all cards even I have cash

Any one have same problem?

[turbid shard]

Hello, I need your help. Could you please tell me how to contact customer service or an administrator? My account has been stolen, and I am currently unable to remotely force a logout from his mobile device.

[shadow lance]

#ticket-help

[timid crown]

Same!

[tidal crystal]

#ticket-help Issue: Pro Account Access & Missing Audio Upload Feature

Details: I have an active Pro subscription, but my iOS app is not recognizing it (likely a session conflict) and the audio upload feature is completely missing. I’ve emailed support twice without a fix.

Request: Can a manager help sync my Pro status to mobile? I’m heading to a no-wifi zone for a week and need this working tonight. Thanks

[glacial hedge]

hi i have a problem with the age validation, on the phone and on the computer, i cant validate, the button continue is disabled, can someone help me please

[tidal crystal]

#ticket-help still need help

[near maple]

Best to post it in the ticket help channel if you’re still waiting on their response https://discord.com/channels/1069381916492562582/1479483412250366054

[near maple]

You can email them about it and they’ll help you.
Check the support guide channel https://discord.com/channels/1069381916492562582/1373016771103166575

[tidal crystal]

I did that weeks ago thank you I’ll search the other thread

[brave prairie]

Using the ReMi lyric writer fails. You can choose a set that it makes, but if you take too long re writing them and tweaking them to make any sense it cuts out and deletes and loses everything when you press create.

[wooden anvil]

.

[slim yew]

when i record my own voice with “sing a melody” button, it slows the recording and puts the pitch down for some reason

[bitter kestrel]

Bug: Notification red dot does not clear after viewing
Platform: Suno Web (Notifications panel)

Description:
When I open the notifications panel on the Suno website, each new notification shows a red dot 🔴 as expected. Normally, the red dot disappears after clicking and viewing the notification.
However, recently the red dot stays visible even after I open the notification. This makes it impossible to know which notifications are new or unread.

Steps to reproduce:

1. Open Suno on the web
2. Go to Notifications
3. Click a notification with a red dot
4. Go back to the list
5. The red dot is still there

Expected behavior:
The red dot should disappear after the notification is viewed.

Actual behavior:
The red dot remains, even after opening the notification.

Impact:
Hard to track new notifications because everything looks unread.

Thanks for checking this!

[wary inlet]

The scroll in the lyrics field is still a bug in the ios version. It scrolls back all the time so you need to set the cursor all the time otherwise it will jump back to the previous pos

[shadow lance]

@viral crown #ticket-help

[native pier]

I am not able to add a bio and social media information on iOS. I see it at the bottom and when I try to click edit it takes me back to my profile picture and that’s it.

[hushed ether]

i've been getting this error for 3 days now when i try to earn credits

[proper needle]

Is it just me, or does remaster do nothing but make the song sound tinny?

[rapid sierra]

The latest iOS version is severely broken.

No “reuse last prompt” option anymore

Covering a recording lacks all original controls from when you do it the first time (vocal gender, weirdness, etc

BRING THE OLD VERSION BACK.

[shadow lance]

@balmy schooner #ticket-help

[wanton abyss]

pls update to latest version n lmk if its fixed!

[balmy schooner]

"UPDATE: Issue Resolved! I managed to complete the annual payment and my account is now active and working perfectly. Please DISREGARD this ticket and DO NOT reset my billing. Everything is fine now. Thank you!"

[wheat patrol]

i cannot phone login

it said too many attempt

[fickle egret]

Creating songs seems to copy one song over and over. If i do a theme (simple prompt) kind of similar, it coppies the title and lyrics of the same song over and over. This is when doing the 'use last prompt' or just typing it in

[midnight vortex]

Neither IOS APP is loading for 4 months 😏😏😏😏😏

[warped holly]

I have same problem!! I cant get to use Suno, theres always the same message there

[copper hearth]

The issues we had yesterday with web, seem to be there today with using a web browser on your phone. (My phone can’t open the app, I play suno through web a lot)

Songs won’t start playing or open on my iOS browser at the moment

[rare beacon]

Same issue here, I can't open Suno. Just getting the error prompt for me to try to refresh and watching the circle spin

[somber owl]

iOS purchase completed but Pro not activated for 4 days.

Same Apple login used.
Zero Pro access.

Apple rejected refund → developer must resolve.

Confirmed by other users as a bug.
Need manual activation.

[shadow lance]

#ticket-help

[tame token]

Scrolling lyrics on IOS is really annoying, always scroll back into text pointer

[mint jacinth]

Has anyone bought the year subscription on one account but it automatically buys it on a different account? Still waiting for them to fix this issue and not sure how to resolve it myself. It’s been like 4 days no reply!!!

[abstract raft]

Found a major bug here, in the IOS app, a glitch where your AirPods aren’t usable in the app nor anywhere on your phone whenever this screen is remotely up, whether if you’re picking a new song or on this screen in general. The airpods will say its connected still on your phone, but you can’t use them at all because of this screen, can’t use them on any app either

This is only happening on the recent update it seems.
Info I have: iPhone 16 pro max (This also happened on my 17 plus)
AirPods pro 3
Remi for lyrics
And version 5.5 for suno music
But its doing that in general with the screen being up at all

[abstract raft]

For some reason, Extended songs disappear from the list too, both completed and refunded ones

[minor saddle]

I completed the Pro subscription, but then got this error message:
I don't have another account, though. I signed up via the Apple app using a Google account. Does anyone happen to know about this issue? I can't use the Pro package now, and the time is running out 🙁

[abstract raft]

Can’t even edit some songs too

[bitter kestrel]

Something’s happening on my profile page, the order of the featured songs keeps flipping around on its own. It even duplicated one of my tracks. I’ve been trying to reorder them, but it seems to keep doing its own thing

[calm steppe]

Anyone have info on why the published song only shows a couple and not all you have published? (Apologies if this has been asked already)

[quartz holly]

Hi! I’m having an issue with one of my generated songs.
It played correctly the first time, but now it’s glitched and won’t play at all.

This is the version I really want to keep—could someone help restore it?

🔗 Track link: https://suno.com/song/2aa7e57d-a84e-44aa-8a34-a3a642a7af4c
📝 Title: My Hope
⏰ Created: April 2, 2026 12:29AM
📱 Device: iPhone (iOS)

I’ve already tried refreshing, logging out/in, and different browsers but it’s still not working.

[golden juniper]

Same for me…any updates on this yet? Support seems to not be able to help

[near maple]

The iOS Suno music player doesn’t show on screen whenever I tap on a song link from the discord server. I end up having to copy paste the link to my browser and listening that way. Someone else in gen chat mentioned it as well #💬┃general-chat message

[raw talon]

I’m having the same issue. And now I feel like I’ve wasted a ton of money on purchasing the paid version

[warm eagle]

1. I was inlogged to my new SUNO-account.
2. Start subscribe and paying for PRO
3. PRO-functio doesnt open up on my account.

Subscribe for nothing..

No support help to fix it…

I think my apple-pay is in some strange way linked to open up PRO to an old SUNO-account. That I dont can reach anymore.

What to do and How to get help?

[gaunt marten]

I had the same issue. It charged an account I wasn’t even logged into yet apple won’t grant me a refund when I immediately requested it.

[bold quest]

Anyone have this issue where the features disappear? Such as all remix features? Desktop is fine.

[tender shore]

I am having issues with generating songs that are longer than like 1:45? and most songs are cutting off abruptly at less than that. Most end at 30-45seconds and I’ve tried several times, even changed prompt a few times too, I’m using a Mashup of two songs that are both over 3-4 minutes each so idk how the songs are coming out this short especially since I’ve done this many times before without a problem

[native coral]

I’m new to Discord and new to Suno AI, so I’m not sure if this is the right place to reach out for help. Does anyone know how to actually get support from Customer Service? I have not been able to log into my Pro Plan account now for over a month because my email was compromised and I can’t use it to authenticate. Any suggestions on how to get through to someone for what should be a really simple email swap fix?

[near maple]

The first step is to create your ticket thread which tells you exactly how in the channel, follow the instructions like how it’s posted here —> https://discord.com/channels/1069381916492562582/1479483412250366054
Then you wait until someone replies back to you inside that channel. Have some patience until it’s your turn. Also welcome to the Suno discord as well.

[native coral]

Thank you, Pim!

[near maple]

You’re welcome 😊

[minor saddle]

I opened a ticket - but didn’t hear. The subscription has been running for over a week now without me being able to use it.

[round torrent]

I'm getting a bug where one of my songs is not showing in my songs in the app. Its there on the web version. It was a remix of someone's song, and I reached to them to make sure they still had it as one of their published songs, to which they said they did. I have a screen recording from the app if needed showing its not there.

[balmy furnace]

I’m on iOS and have the same issue. One song published not showing on my main page… but it shows on desktop. The song I have will show up on the bottom of a hook but I deleted the hook b/c I didn’t want to mess with the release during app issue times!

That song on the bottom should be listed but it’s not. I deleted the app and reinstalled to just make sure it wasn’t a device issue.

This is the track https://suno.com/s/imqreYTkmjVaU8R7

It shows up on playlist and like songs:

Hope that helps… but idk if anyone from SUNO is reactive to this channel.

[balmy furnace]

I tested a new track using a scratch track and it posts to my profile fine. I do have custom art but it’s all my own photography. Except for the Ai person in the center…

[balmy furnace]

I unpublished it grrr 😡 I just ended up using an upload of the same song. It’s so weird though because I put the songs afterwards testing it out and they’ve worked out fine and even the upload showed up when I published it.

[stuck mango]

The instrumental switch won’t turn off to allow for lyrics.

Trying to make a clip:

1. the start/stop time doesnt match what I chose
2. the song plays in the background with the clip playing 😳

[shadow lance]

@honest stump See: #ticket-help

[dense dawn]

Lot of people reporting the same bug on ios/mobile of songs disappearing from published paged and main page when pinned

Same is happening to me and on a few songs now, these two screenshots were taken 1 second apart,

First shows my most recent song there which is also pinned and 1 second later it disappears but as you can see the number of published songs remains the same at 49

[raw talon]

Has anybody ever gotten a response from a real human regarding anything because I’m still waiting for my pro subscription to be active?

[shadow lance]

PLEASE do not share details like those on the Discord. See #ticket-help for how to proceed.

[raw talon]

Fair sorry

[shadow lance]

It's your safety that we're concerned with, no worries no one is mad. But please be safe.

[raw talon]

Yeah, I tried deleting it the minute I saw what I had done

[dusky edge]

Good evening, is it possible to talk to a technician please?

[shadow lance]

Please see #ticket-help

[gleaming plaza]

Help! It’s not letting me create covers!

First it would take forever/multiple attempts to get it to generate anything, and it wouldn’t even generate/load proper album artwork along with it, and now it’s not even letting me create at all, giving me that error message that says,
“Error
Service Unavailable”.

I’ve tried restarting the app and it still doesn’t work.

I tried spamming the create button just now and it gave me this message:

[gleaming plaza]

Please ping me when you see/respond to this.

[viral crown]

It’s called an update, it is a software

It will be back soon

[gleaming plaza]

Is there some sort of server maintenance going on in the app?

Ugh, I’m changing my notification settings to “all messages” for this channel…

Between Suno and Vidu properly generating things for me, I am so down on my luck right now.

[gleaming plaza]

Update: it finally let me create the cover, but it’s still taking a long time to generate, so we’ll see if it actually works.

Update #2: The buffering videos disappeared when I tapped on them while they were still loading/being generated.

Update #3: I restarted the app and apparently the generation got cancelled, because I got 10 credits back and there are no new tracks listed.

[sonic leaf]

Hi. I have the same issue. I can’t login on my PC for 10 days now. No human response from support.

[gleaming plaza]

Update #4: I tried again and it worked this time, loading the songs and their artwork.

[honest solar]

This isn’t a bug report, however some clarity on this area of operations would be helpful.

Are the slider settings retained from an initial generation made on Suno web regarding the “weirdness” “style” and “audio influence” through the extension option on iOS?

If I wanted to replicate the iOS (Extend) on to the website version (Extend), what would those settings be?

Again, are the slider settings retained from the initial generation settings, or are they default values of 50-50, 25?

[drifting wolf]

• Sometimes the lyrics box do not scroll correctly or keeps moving when trying to edit during COVER. Requires fighting with the lyrics box for a bit before it settles.

• A large amount of my COVERs do not generate. After doing edits to styles and lyrics, tapping GENERATE results in a spinning thinking box on the button, but no cover gets generated. Not a WIFI or data issue. Not sure why

[raw talon]

It’s been another few days and I still don’t have access to my pro account

[near maple]

The bugs channels aren’t meant for support help. If you haven’t yet check the ticket help channel https://discord.com/channels/1069381916492562582/1479483412250366054 if you’re just waiting for a reply to your email. They go by queue line with the weekend Suno support is backlogged as well. Try to be patient with them.

[raw talon]

Sorry, I didn’t know where else to post this. I already posted in ticket help just frustrated because I’ve already spent enough money to be able to use this and I’ve been waiting for almost 2 weeks for a response on how to fix this

And I figured since it was an iOS issue because that’s where I purchased the pro subscription that this is where I should have been putting the bug report because if I would’ve purchased it directly on the website, I probably would’ve had instant access

[near maple]

I didn’t know I just read it was a pro account issue. Didn’t know there was more to it.

[fickle egret]

Playing songs will just repeat rather than continue to the next

[balmy furnace]

My remix isn’t showing on the remix playlist when taping on the original song but the original still shows on my track properly.

Here’s the song: https://suno.com/s/fuPSIhqjUhffh8Iv

please fix. My whole Ai musical career depends on this.

[eager grail]

Paid via Apple but Pro not activated. Need help linking subscription.

[dusky edge]

Hello, is there a technician?

[old spear]

Likes not sticking on the iOS app. I liked several songs this morning, commented, listened to the whole songs, and go back and they don’t show I liked them

[dense dawn]

Update:

Some songs are still disappearing from published lists on iOS/mobile

Again pictures are taken 1 second apart.

3 songs from what I can tell have disappeared for me and can only be seen on PC/Web Browser

[eager grail]

Paid via Apple but Pro not activated.
Two accounts (email + Apple).
Need to link subscription to my email account.
No one answer me by email.

Help

[buoyant sun]

#start-here #support-guide

[eager grail]

Thank you bro but I already contact them 10 days ago and nothing…..

[buoyant sun]

That’s really all you can do. Their ticket queue is backed up. Perhaps @plucky ether can provide some info I'm not aware of.

[plucky ether]

Hey Loic! Thanks for reaching out about this! And thanks @buoyant sun for pinging me to this 🙏

Might be good to doublecheck something with this, you may logging into the an account with the wrong credentials and this is why it isn't reflecting.

If you originally created the account using Sign in with Apple, Apple can sometimes assign a private relay email depending on your privacy settings. In those cases, the account may be tied to an address ending in @privaterelay.appleid.com rather than your usual email.

To check this, go to Settings > [your name] > Sign in with Apple and look for the app there. That can show whether Apple created a private relay address for it. If a relay email is listed, that may be the email tied to the account.

If the problem persists, the best next step would be to doublecheck the guidance provided in the #support-guide channel to make sure you've provided everything that's needed for this to go smoothly.

In this case you'd want to provide:

• a brief message explaining what's going on
• your Suno handle (@handle_example) or a song link if you have one available
• a full copy of the invoice/receipt (make sure the invoice number is visible)

If you have any questions along the way, please let me know and I'll do my best to help!

best,
David

[eager grail]

Private message please

[plucky ether]

Sure thing! Reaching back now 🙂

[wraith marlin]

Can you help me maybe too Bro I got a Problem

[plucky ether]

Hey 32Bendo! Hope you're having a good day 🙂 Happy to try, what's going on?

[wraith marlin]

I buyed a few days suno pro for a year, They Money is gone I got a email from Apple and Paypal but on the suno Website and App it shows me to Upgrade my suno

[plucky ether]

Thanks for the context with this. The best first step would be to reach out to the Billing team about this, they'll definitely be able to identify what's going on and help best for.

When you reach out, you'll want to include a couple things:

• a brief message explaining what's going on
• a full copy of your invoice/receipt (make sure the invoice numer is showing)
• a your suno handle (eg @handle_example)

If you have any questions along the way, please let me know and I'll do my best to help!

[raw talon]

I’ve had the same issue purchased pro subscription for a year sent email but haven’t received any response yet

[feral skiff]

text link in ios and popup to sign in is aggravating especially for a group chat. It's not obvious that it can be dismissed by clicking outside popup. EVERYBODY hates pop ups!

[final remnant]

Is not seeing extensions in my song list anymore a known bug? I'll extend a song and just don't see them there. They show on the web, but not in the app.

[buoyant sun]

<@&1082792303976001547> the above is spam/scam

thanks

[shadow lance]

@undone cypress, please see #ticket-help and follow the directions listed in there. If you have already sent the email feel free to create a thread in that channel, according to the instructions.

Since this is an account issue none of the mods, guides, helpers or mentors can assist you here. You must be assisted by a team member of the support team. I do apologize for this negative experience for you but since this is account related I am instructing you to keep the issue confined to that channel and not post it in other channels because that is the only place you can be assisted in directions and ensuring that all the proper details have been sent.

[buoyant sierra]

Hello everyone, I don’t know if this is the best chat to post that but for some reason it logged me out of my account today and I tried to log back in, but couldn’t it tells me no Internet connection and I’m using Google to sign in

[slate trellis]

they're working on a fix

[buoyant sierra]

Thank you

[grizzled yacht]

Hello everyone, not sure if anyone else is experiencing issues but my account logged me out and it won’t let me log back in. I used my phone number as a login and now it’s not letting me in at all. Any ideas as to what’s going on? And what to do??

?!?! Anything???

[buoyant sun]

#support-guide

[tepid bough]

please help! this stupid app keep asking me for my age, and I set it at “17.04.2015” randomly to just skip the annoying pop up and now I can’t log in cuz suno says I’m to young! Please help, I’ve put my money into this!!!

[bitter kestrel]

Bug report (iOS): The Suno app opens normally and the Home page loads fine, but when I switch to “My Songs” or my profile, the screen goes black and shows the message “Something went wrong. Failed to load. Please check your connection and try again.”

This issue has been happening for about a week now. I tested on two different Wi‑Fi networks and also tried using mobile data, but the problem persists. I restarted the app and my iPhone, but nothing changes.

Sometimes tapping the “Retry” button refreshes the page and I can access my Library or profile, but other times it doesn’t work at all and I have to fully close and reopen the app repeatedly. The Home tab is the only one that consistently loads.

Thank you for looking into this.

[shadow lance]

@tepid bough See #ticket-help and follow the instructons there.

While this definitely sounds like an annoying bug the result has impacted on your account itself, unfortunately no one in the Discord can directly assist with account related issues but the Team and the correct way to get assistance there is to contact them as described in the above channel. Thank you for reporting this bug and I'm really sorry it happened to you.

[stoic vale]

It no longer keeps our excluded things. If I put instrumental and no vocals it puts in lalalas with the music. I can no longer hum a tune with dah-dah-dahs because it gets flagged as a copyright on lyrics. If I use lalala’s as the recorded audio to follow, it will not drop them from any rendition.

[warm eagle]

I have tried and tried to reach for help from support but they ignore the fact there is a bug, @plucky ether

Im paying for PRO, where inlogged to my account @ackerblad when activated the subscribe, but it seems Opens up PRO to an old account(?) that I cant reach and not even are inlogged to.

I just want PRO to @ackerblad …. Im inlogged and paying for it. Why no response or help??

[gleaming plaza]

Don’t know if this is a bug or a mistake made with the latest update, but where the hell are my uploaded audios??? I used to be able to select them under the create button (the orange button with the music notes on it).

I hate the new UI.

Making covers (remix) doesn’t even work the same anymore, and there are no sliders unless you create a song from scratch/a new upload.

[gentle mesa]

Is there anything I can do to get back into my old account? I’ve put in a ticket almost three months ago and haven’t heard anything at all. Can anyone please help me?

[buoyant sun]

#ticket-help #support-guide

[plucky ether]

Hey there, thanks for drawing awareness to this!

Aligning with @buoyant sun 100% on this as for best next steps.

I’ll keep an eye out for the thread you create in #ticket-help if you choose to add one and assist through there.

If you bump into any problems attempting to set up a thread I have any questions, please let me know and I’ll do my best to help!

[plucky ether]

Hey there! Thanks for flagging this!

This sounds like you may be logging in with the incorrect credentials.

If you’re using a phone number to log in you may want to try the guidance provided here: https://discord.com/channels/1069381916492562582/1462888142829912125

if that isn’t helpful, best next step would be to set up a thread through the #ticket-help channel. From there I can help to make sure you have everything needed sent in to the right people to help get this sorted smoothly.

Looking forward to getting this figured out

[bitter kestrel]

Bug report (iOS) Suno app: I’m trying to generate a remix for the current contest, but Suno keeps blocking the generation with the message “Couldn’t generate that! Your lyrics contain copyrighted material.” The lyrics are completely original, but the app stops me before it can create anything.

I’ve tried several times, but the same message appears every time I attempt to generate the remix. I’m not sure what part is triggering the filter, so I wanted to report it in case others are running into the same issue.

I’m experiencing the exact same issue on the web version as well.

Thank you for looking into this.

[loud python]

Hello,

I just subscribed to the Pro Plan on a monthly basis using my Iphone in the Suno app. After confirming the subscription I was unable to see the Pro models or my additional credits. I signed out of Suno and back in with my Google and neither were displaying still.

I restarted my phone and tried again. I tried “Restore Purchase” but am getting an error saying that the purchase is tied to a different account.

So I tried signing in with the Hotmail tied to my phone and iTunes that made the purchase but I am still getting the same error message and no access to Pro models or additional credits.

The subscription is showing as active in my Apple subscriptions on my phone. Can I please get access to what I paid for?

[near maple]

Try clearing your cache or use a different browser and see if there’s access from that. If it’s not showing then you can email billing support. Follow the instructions inside support guide https://discord.com/channels/1069381916492562582/1373016771103166575 and describe to them what happened. Be mindful to not send them multiple emails or you’ll be sent to the back of the queue line. Try your best to wait it out. Good luck getting your issue resolved.

[proper needle]

Create is completely broken. It won’t load the form at all. Hasn’t for days.

[gleaming plaza]

Another issue with the new UI is that it’s so easy to accidentally select a tag when you’re just trying to scroll through different tags. Also the creation window is too sensitive to up and down scrolling when you are just trying to scroll through different tags (which are in left to right motions) and closes too easily. The only way I can scroll through tags without it selecting one is by slowly scrolling to the side and dragging my finger downward so it doesn’t select a tag and I can properly just scroll through the list. I’ll provide a screen recording to show what I mean.