#🪲┃bugs-web

1 messages · Page 49 of 1

queen willow
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I can't say "and I will always love you?" in a particular context, which there is no chance in heck would cause any blowback? In fact, I didn't even write the full sentence, and none of the other stuff were even remotely close to being that overt.

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Ok. Whatever. Next time.

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Request to staff: PLEASE outline what one can and can not say. I took great care to not cause any spooky reactions from a certain industry - but still, Woodhouse somehow is a concern? :D

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It is crazy to me that I'll have to write in a separate application to be able to edit and copy back in here, simply due to the fear of having this bot randomly kick in and nuke 5 minutes of my life.

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Thank you, and...... For the n'th time; good night.

gleaming meadow
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The option to choose whether you want a man or a woman to sing in Suno is completely useless... it's utter garbage! I don't know about you, but it doesn't matter how many times I specify it, or if I put it in the prompt and in the song with [female]. It doesn't matter how you do it because if I want a woman to sing here, Suno is going to do whatever it wants. It might sing a woman, it might sing a man, it might sing one line a man and another line a woman. It doesn't matter if I specify it by putting "woman" or "man" in the prompts.

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raven topaz
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i cant quite figure out how to solve this (started bugging yesterday, and now only shows like that) - i have 943 tasks available, but it shows as no pending tasks available? yuishrug

[update: well too late... my addiction to using Suno now made me pay for it haha... i gave them my $30 for a month and hope for the best lol ]

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novel nymph
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Interesting, thanks. It definitively worked for me for some time. Maybe I was still on my first month of premier then...

burnt jackal
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I can still taste the disappointment

river aspen
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im gettign an issue where any uploaded audio into studio only plays a few seconds of the clip. For most clips it only plays 20% of the sound.

kindred trellis
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Suno is messing around, it's not possible! He's singing prompts instead of the lyrics. I've already generated more than 20 songs and the same thing happens! Does anyone know what's going on?****

wintry jewel
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Today suno ignored every [end] tag I used. Instead of lasting a few seconds, it always lasts for minutes and repeats lyrics

wintry jewel
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its such a big time waste to fix suno songs. remaster = mostly trash and/or dont catch the vibe of the original, cover = mostly dont catch the vibe of the original and/or beatjumps and/or interference frequencies and/or to diffrent from the original, replace section = voice is too different and/or volume is much to high/low and/or its out of sync and/or the beat is to diffrent. You just want a end for a song = suno adds at least one more minute

sour dragon
river aspen
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My new findings is that this only happens when you use the same in original tempo. If its in "on beat" mode it plays the sound in its entirety

wind drum
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Extend does not work. When the song loads into the Create window, there is a highlight "Keep" over part of the song, and "Recreate" over the remainder. When I press Create, it simply generates a clip the same length as the "Recreate" section. That's not extending the song; it's replacing a part.

So, Extend is broken, or incorrectly named based on what it does.

sly mantle
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For some reason the "move to trash" option doesn't always show up anymore.

fiery nimbus
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  1. When you listen to your own composition, the number of plays is still counted. If I loop the playback, I can increase the number of plays I want.
  2. When I pause the music and press the "Back to Beginning" button, there's no visual jump to the beginning (which is misleading). Only when I press the play button does the song jump to the beginning.
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little void
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the last 2 weeks or so after being logged for a few hours the site gets super laggy, we are talking like 5 to 10 second delays...its the only open tab with this behavior at the time..i have log out , clear cache/data and login again for it be resolved till it inevitably happens again. FireFox, its the only browser I use, so I didn't try it w/ a different browser. I don't know if its just me or other people have reported a similar issue

sly mantle
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I can't use the shift key anymore to select multiple tracks at once in the library.

queen willow
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Bug: The cover art on this song https://suno.com/s/KDmZA1p5KUL6oOmD keeps reverting to the default red cloudy thing after loading just fine. The actual cover art pops in when interacting with other songs on https://suno.com/@ksln before ultimately the default image getting plopped on top of it. Tried removing and re-uploading, but with the same result.

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Hm, seems the first link has sorted itself now, but the second is not budging. :D

astral quest
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Last couple days noticed a big decrease in audio quality/cover quality on v5 compared too 2-3 weeks ago specially in the chorus part of most songs and a lot of audio muffling just like V4-v4.5 had.02idk

queen willow
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Bug: I don't believe the people whom put together the system prompt for what a remaster entail - comprehend what a remaster is. Or Suno is basing its understanding of what a remaster is, on a terrible, terrible dataset. xD

Like I'm not even mad about the credits, because the result is just too funny. I'll provide links if requested, but this feature may just as well not exist. In my personal opinion, it feels as if it's a way to drain credits out of peoples accounts, and at the expense of the environment for no valid reason what so ever. :DDDD

I want to write more, but I am at a loss of words from what I have just listened to. I mean. You can't even make this stuff up.

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Upon further review: All of the nuance of the song is all gone. I can barely hear the ghosting of the snare drum on the "subtle remaster". There's weird vocal artifacts that does not exist in the source. While the remaster does have more high end, it is nothing that could be considered an improvement. It can only be described as taxing to listen to because all of the dynamics that were present have been reduced to soup, and I as a listener am spending more time trying to understand what I'm listening to - than I am listening.

The song that Suno initially generated were a weee bit boomy, but nothing terrible. It just means I can't play it as loud as I'd like without spooking the neighbors as it is.

Honestly: Extend, Remaster, Recreate & Regenerate within Studio - all of these things are just gimmicks at this stage that do more harm than good. And I'm not just talking psychological well-being for users and listeners, but literal environmental damage for absolutely no reason, because they are that bad in their unpredictability, and in the case of Remaster - I'm left with extremely distorted soup.

This is my review, I'm never touching those features again. Studio is nice for a quick and dirty touch up so far audio level go, but the second one splits stems, the audio quality goes out of the window as so much of any individual instrument's dynamics have a crazy amount of overlap with the "FX" and "Percussion" tracks - which the instruments are relying on to sound complete, but primarily tend to be filled with random garbage wooshing that make no sense even in context of the lyrics (hence the pulsing effect and weird intermittent panning), that when these are muted and/or (especially) cut; result in nothing that could even come close to be considered worthy of the wording used on the front page marketing.

I know this is stern, but it must be said. There's just no way this is going to last once people which may not notice these things now end up with a trained ear.

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Again, I'm so fascinated with what I put together over the last 15 hours during yet another experimentation spur to see what is possible to trick Suno into doing in regards to time signatures. I've had fun doing so, but yea.... The passion which text above were written with is genuine, for good and for worse.

gusty nebula
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suno can't say "barrages" it says "barrag-ez"

queen willow
# gusty nebula suno can't say "barrages" it says "barrag-ez"

While not a fix, try tacking on an em dash at the end, split the word with a dash or add a comma or dot to the word leading up to it. As we were ranting earlier, Denise and documentary have been interesting for me, resulting in docu-mentary and "- Denise" producing the expected result.

gusty nebula
queen willow
# gusty nebula i was thinking maybe i could use "barráge" do you think that'd work?

No idea, fire up a new tab and <vocal><verse>barrage, bar-rage, barr-age, barráge</verse></vocal>. See which sounds closest. If I've not been bamboozled all evening, this should result in a super short song with various examples. If the first is good, then the problem is likely rhytmic in nature and some form of massaging of the lyrics will get you where you wanna be.

gusty nebula
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i wont waste credits, i'll just change the word

proper hull
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Does anybody know why this keeps happening when I try listening for credits when it says that there are 900+ tasks for me to complete?🧐🤔What’s going on here? (I’m a free user BTW)

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nocturne vortex
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I created a song using the free version 4.5, with length 5:39. Now, I paid for the Pro version. I want to regenerate it in the same style with a small lyric change. I reused the Style & Lyric and added an instrument. The new version is almost identical to the original song; however, its length is only 3:57 and does not complete the whole song.

I have tried more than 20 times on different computers (Linux, Windows 11, iPhone 14) and tested both version 4.5 and version 5, adjusting advanced settings but the issue persists.

Please advise on how to fix this. Thank you.

jolly nova
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Anyone else seeing tasks available but it also says No pending tasks available?

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night kettle
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My payment was successful, but the subscription was not activated.

Please resolve this issue and activate the subscription or process a refund.

clear ingot
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is this happen to y'all? custom cover that i'vr upload doesnt show.

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clear ingot
lavish herald
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"What Child is This?" was written in 1865. There is absolutely not a copyright active on it. Could you please do something about Christmas carols where the author has been dead for well over a century being rejected on copyright grounds?

queen willow
# nocturne vortex I created a song using the free version 4.5, with length 5:39. Now, I paid for ...

Tried with Audio Similarity close to or to 100%?

Given you've not given it any other context such as a Persona, it should result in an outcome that is more in line with the actual progression of the song.

If the progression of the song is already identical, then it sounds like the songs are played at different tempos and the new one being high enough to finish that much earlier than the original. If this is the case, open the original song in Studio and step through it while looking at the BPM counter down by the playback controls, then specify that number in the Style definition at the beginning of the first line. Ie.: BPM:120, <rest of prompt here>

shell kelp
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suno has not been working for me the last 2 weeks! im paying for pro and i cant do anything!!!??

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on pc

gusty nebula
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not sure if this has been brought up in the last couple of days or not.. but follows are broken. they keey unfollowing followed people 👍

shell kelp
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i can't even listen to my own songs!! or make them

clear ingot
shell kelp
late totem
# nocturne vortex I created a song using the free version 4.5, with length 5:39. Now, I paid for ...

Note that if you remix or otherwise use your "free version" as input, this will also taint the new version, even if you now are PRO.
https://help.suno.com/en/articles/2871105

The problem with short output may be due to the "input audio" is filling up the memory, not allowing enough room for the output. You could try splitting the original in 2 parts, remaster each part separately and then stick them together.

Well done if you succeeded without using the original audio, then it's available for commercial rights. You'll need to try using "extend" to get the song finished.
https://help.suno.com/en/articles/2409601

Who owns an extension?

There are several factors when determining rights or ownership to an extension. First, let's discuss the basics of ownership relating to songs made in...

How do I make my song longer?

Do you wish your songs had a different ending? You can make songs longer by using the Extend feature. Best of all, this can extend your maximum song l...

late totem
# shell kelp yeah when the site looks like this, i can't do anything

It was only 1 week ago you posted that. Is the problem intermittent or all the time? Unfortunately we can't help you other than to suggest you try another browser/PC/network to see if that helps. Of course, a reboot and reducing other apps/tabs might help if it's memory congestion.
To get proper help, see #support-guide. I can't tell if it is a bug/issue (don't expect any quick resolution) or an account/subscription problem, for the latter see #archived-ticket-help message.

shell kelp
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the app works, but it's no where near as good as the site

late totem
# jolly nova Anyone else seeing tasks available but it also says No pending tasks available?

I'm just guessing, but I think the "available" might be in total, not for you (which might be unintuitive). If so, there are likely reasons why they don't want a few users to "game the system" by processing all the tasks. It's better for them to get a more "average" input, users who care for the accuracy rather than the credits, and to get the "gifts" shared more equally. Not saying that you are not entitled to those tasks, just that I might envision how the system might balance tasks.
@proper hull same for you.

shell kelp
late totem
# shell kelp i could care less about the credits, i care about making sweet tunes on the webs...

I get it, that response was not directed to you. If you sent in the ticket, I think you'll just have to wait. While waiting, I'd be experimenting more in search for a workaround, but understand if you don't want to do that. I outlined my ideas already.
Since it's intermittent, pay attention to when it works and when not. Look in the console output for new errors. Their gateway/bot-filter has been known to misbehave.
Seeing that the phone works, likely not an account issue, so my approach would be to try other network (perhaps share wifi from phone) or device (an old pc or a friends). Logging in to several devices may be part of the problem though (I don't know what kind of misuse prevention they have), so be careful around that.

shell kelp
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yeah i'm going to try the site on my missus laptop tomorrow, hopefully my pc is not the problem

wanton tartan
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its not there...

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hollow sand
# wanton tartan its not there...

The origin of this song is a vocal sample uploaded in March. This was before audio uploads with vocals could be used for public songs - the restriction still affects that upload and anything made from it.

As a workaround: Download the song's audio file and reupload it, then make that public.

wanton tartan
obsidian veldt
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Im not able to upload lots of my own suno tracks on suno, what does it mean and why??

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burnt jackal
obsidian veldt
burnt jackal
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oh you're EQing them then re-uploading? yeah I do that too sometimes, but never seen that message. do you have a link to the track? kinda curious

clear ingot
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maybe delete the orginal one first?

burnt jackal
clear ingot
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i've that trouble too. but for me it works after i delete the original suno generated, then upload the modified tracks

burnt jackal
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if they delete the original and still can't upload the new one then they'll have no access to the track at all on suno. I wouldn't recommend it. I've uploaded a mastered version of the song plenty of times without removing the original

obsidian veldt
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I upload the same original versions of my tracks

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Got this for 20+ tracks atm and didnt try all

clear ingot
burnt jackal
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Not entirely sure that'd help if it's getting flagged by copyright detection

obsidian veldt
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What does it mean wth

burnt jackal
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It means an existing copyrighted song sounds too similar

obsidian veldt
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It's unacceptable

clear ingot
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hmm, i dont really know what happen. but i have the same experience a few days ago.

clear ingot
obsidian veldt
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I'm paying to create orignal content with my own lyrics, it's a big problem atm, I mailed the suno team to let them know

clear ingot
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i can upload copyrighted song tho, "go go power rangers" by rob w. and cover it 😅

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it works

obsidian veldt
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LOL

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SUPER

burnt jackal
clear ingot
burnt jackal
clear ingot
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😂 why? sus on me???

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i swear

long sorrel
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Well, let's try this for the umpteenth time...

As I an admin of a big Suno community I get a lot of feedback on what things do not work. Now it's the New Songs again. Some songs don't get in (they are freshly published with a fresh time stamp). This completely kills visibility and is really annoying.

It's like being whacked randomly. Most of the songs go through but some are stuck in limbo. Btw, if anyone wants to suggest it: No, it's not a clear cache problem (this doesn't help).
I think it's a problem with individual workflow. Sometimes working with Studio causes problems. Other times it's the new editor or the old one. Happened also with the Displayed Style Summary. Seems to change every week if you can change it or not (depending which editor you use).

And then there are the Trending Lists. You can't enter them if you made your song with Studio (only Globals) which is insane as it is a Premier feature.
It would be nice if all the features would work more consistently. 🤷‍♀️

obsidian veldt
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In my pov this issue is a huge problem beacuse it means I cant use my flagged tracks commercially and Im paying for it

little void
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when i go back to some songs and click on them,i.e. highlight them w/in workspace so they show up on the side bar...some do not display all the sliders...missing weirdness or style influence or audio influence or combination of two of them. Also unrelated it would nice if this information on the individual song's webpage...its only visible in the sidebar when being played.

queen willow
queen willow
# shell kelp yeah when the site looks like this, i can't do anything

Any browser add-ons/extensions installed and enabled? Suno doesn't function properly for me if I have stuff like uBlock Origin/Lite, LocalCDN, NoScript or Dark Reader enabled without tuning exceptions. It's quite the interesting hodgepodge of interconnected services. Nothing super extraordinary, but the "guess which service prevents the page from loading" game was quickly abandoned in favor of a dedicated Ungoogled Chromium profile for use with this particular webpage. :D

fallen glacier
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Anyone run into this problem: I was just logged out of my account, and when i logged back in with my phone number, it went to an old account. The only thing i can think of is that someone made an account a long time ago before i got this new number. But i can still log in on the app and both chrome and edge if im using my phone. Just not on the computer.

fast crag
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Can someone fromthe Suno team reach out to me? I've been email your team for over 2 weeks, tagged you on X and still no respond for a paying customer. Where's the customer support ?!

fallen glacier
silent radish
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Since when is "Don't quit your day job!" copyrighted lyrics? its a common phrase that's been used for decades

jovial thorn
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MikeB - this sensor thing with Afrikaans need to be fixed!!!! Please get a hold of the person involved with this and let's get it fixed. It is a very important thing, we are really struggling with this, it needs fix NOW! Afrikaans is a legit language and it is hard to do songs without being able to express yourself.

vale isle
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Don't think it is Web, specific, but the image generator currently is generating nudes as cover when creating songs... I doubt that's works as intended. (triggered when the word girl is in the lyrics multiple times as [girl])

late totem
# fallen glacier Anyone run into this problem: I was just logged out of my account, and when i lo...

What makes you think it's an old account? Are there songs already or profile info filled in?
In many cases "log in" just creates a new account, which is a source of much of the problems people have. So if this could be a new/clean account it's probably much less of a bug.
https://help.suno.com/en/articles/2553409
I don't know if that happens with phone number though.

When you log in on phone, did you use the same "new number" there?
On the phone browser, please tap the profile picture - do you see your login number under the user name (above "view profile" option)? I have my email there, perhaps a way to double check which login you use on the phone.

I can't log in with my email address!

Suno uses connected accounts to ensure you can log in with ease, but what happens if you can't log in? You currently have five options while creating ...

fallen glacier
rain valve
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Hey everyone, I was wondering if anyone has run into this before. When I try to create a hook, it won’t let me and I get this error message in my browser:
“Exception during hook creation: Your account requires support assistance.”
Any help would be appreciated!

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late totem
# fallen glacier Its the same number. I even got the text for the 2FA every time. Yes, there are...

Oh, inheriting old accounts does sound like a serious bug. Or it's unavoidable, when the "login token" changes hand. 😕
But for the actual log in problem, I think these instructions may help get you sorted.
#archived-ticket-help message
Make sure to indicate that you don't want the accounts merged/songs transfered. Perhaps you should consider setting up another login with a more persistent ID, say an email, to avoid similar problems going forward.

fallen glacier
# late totem Oh, inheriting old accounts does sound like a serious bug. Or it's unavoidable, ...

I have a ticket open now. Luckily, I am still logged into the right account with a different edge profile, so apparently that saved it. I just hope it doesnt randomly log me out again like it did yesterday. I did cancel my sub just in case, but if suno can figure it out and tell me how to fix it or fix it on their end, then ill be re-subbing. So at the very least, I'm still able to continue generations for now. Could have been worse.

fallen glacier
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Dammit, jay. If youre gonna start typing, send something. The suspense is killing me! 😆

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At least a knock knock joke or something

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I'll even start. Knock knock

queen willow
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Who's th...

fallen glacier
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Ben

queen willow
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Ben w.

fallen glacier
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ben waiting for someone to reply so i could finish this stupid joke

queen willow
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*random throat singing*

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xD

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Song ending a bar early-trauma has me chuckling like a mad-man.... Jeepers.

green saffron
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In v5 when doing audio covers, it follows the melody of the lyrics very well for the first verse and chorus. After that it does its own thing. I try to remedy that by doing another cover but starting with verse 2 and chorus, and then stitch it all together. Then making covers of the stitched together song. From there I try a few iterations until I like it. But this is such a convulated workflow and was wondering if anyone else has the same issue and perhaps share how they go around it? It's a shame because the generation of the first ~2 mins is great just can't seem to stay consistent for the second parts of songs.

queen willow
# green saffron In v5 when doing audio covers, it follows the melody of the lyrics very well for...

Check this message: #🪲┃bugs-web message

I find that so long I use the tags which were used originally, XML structured like this result in Suno repeating the last line until a part ends, or it will extend the part until the lyrics are concluded and if the transition to the next part needs time, it'll sometimes jazz and repeat a line that makes sense or repeat the last line until the part comes to a natural end.

Similarly, if you struggle nailing the ending and the song ends early; after prodding Suno quite a bit yesterday, the approach to lyrics found in my latest cover managed to jiggle it out of it's insitance on cutting the song short due to the Cover not matching BPM with the original 1:1. See: https://suno.com/s/PlhDSSzOnHSpMOJp for Lyrics and Style example.

There's two other mistakes made that's worth mentioning: Lowercase prior to uppercase with a trailing colon, result in the parser splitting the word timeSignature as it's a Style tag due to the trailing :. So ideally, I'd had named it Timesignature:, though I have no idea if it would have mattered and haven't returned to test.

The other oopsie is that I specified no auto-fade reverb in the typical Lyric [tag], which Suno interpreted as fade reverb. One can hear it start happening the closer to the tag it gets to the point where drums and cello have more or less no reverb towards the end. :D

But the lyrics kinda saves the song as it could be interpreted as Suno flexing its ultimate authority and "choice". :P

split garnet
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Hi, my account has been stuck for several days.
I keep seeing “Please wait for your other generations to finish”
even though I have no active generations.

I’m on a paid plan.
Could someone please reset my generation queue?
Thank you.

echo canyon
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Anyone else see that their monthly renewal apparently deletes your previous pool of credits? I had approximately 800 credits, and the day of my renewal I had the standard 2500... I emailed Suno support and it has been over a week with no response of any kind

midnight trout
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The lack of support is really frustrating ! I've been paying for pro for 4 months and have no option to download midi stems in my account!? Tickets take weeks to get a single response. It may be a good idea to get some support staff from your new friends at Warner bros.

noble widget
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any idea what this is all about, cannot access my library

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devout linden
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Doesn't look like anyone's reported this bug yet but ReMi in "write full song mode" is totally broken tonight, it keeps outputting total gibberish!

devout linden
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One user on reddit reported that it started happening around 3-4PM EST

distant totem
frosty kayak
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oh, also that contains parts of syntax and its "thought process"/internal data too. Bad enough it genearted copyrighted lyrics sometimes, now it's doing this.. Remi might just need fully wiping and a new mdoel entirely being made from teh ground up tbh

late totem
# rain valve Hey everyone, I was wondering if anyone has run into this before. When I try to ...

Instead of crossposting (against rules) you could search the discord to see that serveral others had the same message recent months. I didn't see any immediate responses nor anyone saying it was solved, but if any of them are still active you could ask them directly what happened.

I never saw the message myself. As for the reason I can only guess. It could be a glitch, gone tomorrow, or specific for that exact hook. Or a violation? This thread may be interesting: #archived-ticket-help message
I don't know how sensitive it may be, but perhaps your Diana song triggers a warning? Or any lyrics? If you're not entirely blocked, it may be "warning level" currently.

What to do? The #archived-ticket-help is the correct place to sort it out, I think, and usually the response is to DM the helper. Have patience. If nothing else, #support-guide shows the way to file the issue if you didn't.

devout linden
frosty kayak
devout linden
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Update for the ReMi bug, I've been doing a few tests and lyric generation in "Simple mode" is still working, also "Edit lyrics" in custom mode is also still working, it's just "Write full song" that is currently broken. A workaround is to just provide your song structure [Verse1] [Chorus] etc, highlight all those and use "Edit lyrics" to write your song.

late totem
# echo canyon Anyone else see that their monthly renewal apparently deletes your previous pool...

That's how it works for all, so not a bug:
#archived-ticket-help message
My interpretation is that the remaining "subscription credits" clears when the period is over, and immediately renews if there was a new payment. If this was your case, keep calm and carry on. If you had top-up-credits or other credits awarded to you, I'm not exactly sure what the procedure is, but I would not worry about it as long as I have credits to work with.

There's always room for misunderstandings, https://suno.com/terms doesn't mention credits at all and there's no FAQ for the question. You may contact billing #support-guide to ask for compensation credits or clarifications, but prepare yourself for long turnaround or even a no.

late totem
# midnight trout The lack of support is really frustrating ! I've been paying for pro for 4 month...

I feel you. Asking the community can sometimes help. You didn't include any screen shot, so unsure what you tried. See Midi here:
https://help.suno.com/en/articles/6141441
Are you saying the "Get Stems/MIDI" is missing in Library, or the "detected stems" option, the download, the midi selector? Or extract or download fails? Can you test on a track fully generated from Suno, no audio upload, perhaps the option is disabled for those types of tracks.
I use Studio and the stem extraction in there doesn't seem to create/download midi, so I never tried it before. Just now I successfully pulled WAV+MID for a track. I can see the "get stems" also on a studio audio recording/upload.

How to use: Stem Extraction

Want to isolate individual parts of your song? Stem Extraction helps you do just that! From your Library or within a Workspace , click the More Ac...

late totem
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I tried the Holiday-2025 feature. #📢┃announcements message
What does "for free" mean? Pretty sure it took 10 credits and gave only one version, so that's twice the normal rate? I'm subscribed, so credits don't matter much now, but did you lie to me?
And worst case, did "free" mean I don't have commercial rights for it?

Generating with 4.5-all and enforcing some prompt parts makes the feature quite worthless, I already had the ability to make gift tracks which were more personal and higher quality, right?
I understand that it was a fun side project, and likely designed as a promotion to bring in more users rather than as a gift for us, but you could have spent the resources into changes more lasting and useful.
That said, the song was ok, better lyrics than I expected, and I gave my "answers" in a non-English language which successfully gave the song in that language as well.
The graphics is fine, although I didn't need it. Will it be maintained or links die in February? Or after a year? The worst part of "a quick gimmic" is the time you need to spend on cleaning up what wasn't thought through properly.

fierce plover
#

theres a problem with Remi as its coming out with code/binary either and ai failure or hack okies thanks

azure hamlet
#

same problem

fierce plover
#

i dont use it as i have ai within ai .. to help me when have brain freeze did this for a user as tested it myself

azure hamlet
#

I was trying to get random lyrics for some test songs messing around with sounds, the classic lyric generator works okay though

lament rune
#

My song is showing up as not mine that its a remix of another users song

odd granite
#

Hallo Zusammen ich habe einen problem mit meinem Aboniment, habe für dezember bezahlt aber suno will von mir für gantes jahr inklusive dezember, was kann ich machen? kann seit fast ne woche nichts generieren

Screenshot_2025-12-13_153254.png
late totem
# odd granite Hallo Zusammen ich habe einen problem mit meinem Aboniment, habe für dezember be...

(translated from English)
Ich glaube nicht, dass das ein Bug ist. Das Jahresabo beginnt ab dem aktuellen Datum, nicht nach dem „Kalenderjahr“. Es steht auch dort, dass du einen Rabatt für die „ungenutzten Credits“ erhalten hast, was eine Entschädigung dafür ist, dass das monatliche Abo vorzeitig beendet wurde. Wenn du dir die Abrechnung ansiehst, könnte der Rabatt mehr als 10 € betragen haben – oder zumindest etwas beruhigend sein.

Bist du vom monatlichen auf das jährliche Pro-Abo gewechselt? War das ein Versehen oder absichtlich? Möglicherweise hattest du die Option, das Jahresabo erst zu starten, nachdem das monatliche Abo ausgelaufen wäre, aber ich gehe davon aus, dass du das nicht gewählt hast. Wenn es ein Fehler war oder du es bereust, gibt es grundsätzlich die Möglichkeit, eine Rückerstattung zu beantragen, aber das wird kein schneller Abschluss sein.
https://help.suno.com/en/articles/2550209

Wenn du sagst, dass dein Account außerdem nicht mehr funktioniert, ist das ein separates Problem. Es kommt nicht selten vor, dass das Zahlungssystem solche Änderungen nicht korrekt nachverfolgt. Für beide Probleme solltest du dich an den „Billing“ #support-guide und ggf. auch an #archived-ticket-help wenden. Danach Geduld haben, wenn möglich.

Can I get a refund?

Well, no. Unless... There are a few key areas in our Terms of Service regarding refunds. We thought we'd make them easy to find, and offer an expla...

late totem
# lament rune My song is showing up as not mine that its a remix of another users song

You didn't give enough info to make it a bug report. What is the accurate error message? Is there a "remix of" statement on the song page to give you clues? I assume this is the background:
#💬┃general-chat message
#💬┃general-chat message
If you did base it (remix or so) from your own older track, that may have been tainted by "free account" or "remix" itself.
It could also be that they detected some lyrics currently treated as "copyrighted". That check is known to be overzealous, but I haven't seen it on download before.
#💬┃general-chat message
That's as good guess as any. We know they are working with download limitations (esp. preventing use of non-licensed downloads).
#📢┃announcements message
Too soon to say if your experience is the new design or a bug.

odd granite
late totem
lament rune
lament rune
# late totem You didn't give enough info to make it a bug report. What is the accurate error ...

Is there a way to check if a copyright strike was clicked by a user? Like could it be that is what im wondering? Theres a report button. But i know from the reconstruction of this song..that i wrote to begin with to not be too similar to the poem that was given to me as a requested piece of work from someone else, that this is not a single line pulled from any copyrighted work out there.

grand mesa
#

Hi, I just want to let you know that the ReMi lyric model has been glitching for a few hours now. It's showing me nonsense like this:
Not sure if Y-pages configs configs. Error42 and17 initialized
Hotel's22 starts22 invites22 lifts dog's221767steps22 starts configs. OK22 confirms fast enough configs Happy things232 your22 asksT2 start OK I17 your22 asks22 mother22 happy22 birthday Ero182 first. (B-day .csv0 your22 asks camps en, camps deals,222 sites22 request held22 met42 request held17 challenge begins22 even2435 said22 open22 brings configs preholiday, vacation1842218222376 shut22222 during41 near29222 camps163 cuts18222 cab2142222 run22 bus222 lifts183185221841722262222532222222182 tags18218449183 222221822222222218322222242185221831832222221832222221842218353 camps1834218522222184182224322531832253

late totem
# lament rune Is there a way to check if a copyright strike was clicked by a user? Like could ...

I don't know how "report" works (thankfully. ;)) but I trust you more than the machine right now. Did you publish it already, otherwise the "in person" report seems unlikely. And I would expect it to be unpublished rather than non-downloadable.

The error message was clear enough, I just want to clarify that "other user" likely includes "your own free account before subscription" (technically belonging to Suno).

Did you try the "download anyway"? If the song page in question doesn't indicate the "remix source" (just above the like button, under the date), I'd say you have a good case to belive the error to be an error. 🙁
How you use the song from there would be depending on what your risk willingness is. Is another generation from the same input also flagged or is it just this version? As I said, it doens't really matter if you think the lyrics is safe, because the machine might disagree for obscure reasons.

lament rune
#

its published yeah

#

the remix source is my own song

#

never genned from my own free account ever I paid from the second song I made on suno

#

Its literally the most important song on an upcoming album release

#

idk about the versions thing, good question

#

would it need to be published

#

i did try the download anyways thing, i had already previously downloaded it which is why it was weird to begin with

#

this was just a mp3 download to send to someone by request

lament rune
#

its only an issue on mobile, on desktop can download no issues

late totem
# lament rune for me to double check the download across copies question i mean

In my mind, it didn't need to be published, if it was part of the lyrics or the "remix of my own song" (that you know clarified) that should likely affect all of the versions. But if it was "report" the other versions should likely not be affected.

only an issue on mobile, on desktop can download no issues
Very useful insight (since you're in the bugs-web channel, not the least), but doesn't in itself clarify if it's an ongoing test or a bug. It should limit your worry a bit more, however.

frank oyster
#

My Premier Plan features have vanished, but my credits remain. Can someone fix it?

#

same issue

image.png
gloomy birch
#

Hi, the Remi lyrics generator is producing gibberish. The classic mode has no issues.

lament rune
#

could it be the generic language like silk and shame or villain era ? although you would think it would do the same for all the versions, I even have another published version

late totem
late totem
# lament rune https://suno.com/s/ScBdlznyCuOy37sz

I'll stop guessing, but I see there's a Persona. Check what you started that from. If you never generated anything "free" I'll assume its a bug, but I can't give you legal advice.
If you want to get actual support, summarize everything you know and include the link (saves a lot of guessing). See#support-guide and don't expect any quick response.

lament rune
#

how do i find the original song of a persona if I didnt publish it

winter sage
#

I have an issue that I can no longer play anything in Studio when using Studio on my iPad Pro M4 (iPadOS 26.2). I already had the issue that it would play, but without sound coming from the ipad speakers, which I could circumvent by using my AirPods (which worked okay). But now when I press the play button, nothing happens (except that the play button turns into a pause button). I have already fully restarted my iPad, but that didn't help either.

late totem
winter sage
# late totem I've seen some "no audio" reports related to ios 26 upgrades. https://discord.co...

Yes, i run in it a browser, but I saved it as a Web App, so it has it's own icon on the homescreen and no address bar is visible, so more screen space. It works okay. The other issues I have are that I often try to pinch to increase the zoom level, but it just zooms the webpage. On the trackpad of the Mac, it works that way to zoom the audio tracks in/out (that is just something I have to remember not to do it that way and use the + and - buttons). And then once in a while the interface has some issues with selecting regions. But that is fixed by force closing the window and starting it again.

I normally do most of the work on the Mac, but as I have a Mac Mini and no MacBook, it can be handy to be able to use it on the iPad when sitting in the living room or when I am somewhere else.

scarlet summit
#

Any tips on stopping occasional glitches and skips - weirdness is set 10% or lower, so its not that
Or even how to resolve in certain tracks? Duplicating and heal doesnt seem to work too well for that

hollow sand
scarlet summit
tiny dagger
#

something get wrong XD

image.png
shell kelp
#

@late totem Everything is working now! i think i zeroed the issue to my 5g wifi network, lately it has been wierd so i hot spot my phone the other night and Boom it worked! so freaking wierd! time to get a new wifi adapter i think lol! Thanks for trying to help anyways brother! appreciate it!

jovial verge
rigid phoenix
#

Yeah ReMi lyrics are broken

hollow sand
#

We're aware of ReMi producing these weird lyrics - it's being looked into at the moment (I don't have an ETA on fix.)

wintry jewel
#

After using “replace section” or even a simple “extend”, the volume is increasingly not kept consistent. With “replace section”, the voice often is not even the same.

diffrent_volume.png
lament wraith
#

When accessing Suno through a web browser, I noticed that almost all tracks visible in the menus are marked as liked, even though I did not click like on them. In addition, many of these tracks are also marked as disliked.
I would like to request that you check whether this is a system bug or if someone may have accessed or compromised my account.

2025-12-18_3.22.13.png
rocky ledgeBOT
# lament wraith When accessing Suno through a web browser, I noticed that almost all tracks visi...
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Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

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Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

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calm peak
#

Has anyone gotten the holiday song creator to actually work?

#

I get to the last step and it shows the loading circle, then the email form for a split second, then goes back to the main page and a pop-up appears saying "something went wrong. Please try again"

swift totem
swift totem
swift totem
kindred herald
#

Dunno, don't care at this point, but got this while draining tons of credits in editor just trying to get it to not be dramatic on an outro since it decided none of the main gens needed the last line of lyrics.:
ERROR INFO:

Message: cannot call emscripten binding method Track.gain setter on deleted object

queen willow
# hollow sand Try sliders closer to their default positions (weirdness 50%, style 50%, audio s...

I'm going to continue pushing against the claims regarding Audio and Style as I find no evidence to support it. Style Influence at 100% when there are lyrics present, can lead to the Style prompt being sung, but this is resolved by dropping the slider down by 1-3%.

https://suno.com/playlist/3da5a60f-e7d7-4dc1-bea3-b3382c219e7a

AWM - Exclusion Experiment by @ksln | Suno

Suno is building a future where anyone can make great music.

hollow sand
queen willow
#

And ofc, Weirdness ~30-100% will send Suno tripping into another dimension.

queen willow
storm crow
#

I want to know how I can modify the pronunciation of the vocal track while keeping all other elements unchanged. The method I used before was to first edit the lyrics text corresponding to my vocal pronunciation in the lyrics display option, and then run the remaster function. This actually worked to correct the vocal pronunciation on some previous occasions, but now after modifying the lyrics, the pronunciation turns out to be very strange. I’m wondering if this is a bug. Also, is there any way to modify the vocal pronunciation without altering any other elements?

queen willow
sand depot
storm crow
sinful silo
#

I have this track https://suno.com/s/v55GLC1R23pPa29F for which I am trying to generate a new intro with the editor. When I do that though it comes with options but they are all horribly misaligned with the rest of the track, even after I apply it. Am I doing something wrong?

queen willow
queen willow
# sinful silo I have this track https://suno.com/s/v55GLC1R23pPa29F for which I am trying to g...

More hindsight stuff: The "solution" would be to Cover the track as a whole once you have managed to lure a decent new intro out of Suno. In the Cover, the transition should have a chance of making sense with what follows. See my playlist above, as it would give some insight as to what the difference in output would be based on Audio Influence when Style Influence is set to 100% which is the only way I'm able to maintain the songs identity as it exists in the source material relative to Persona and Inspo which will take precedence the second it drops below 100%. Though, it must be said, I'm still very much in the experimental and discovery phase, and no authority on these topics. :D

sinful silo
queen willow
# hollow sand There won't necessarily be side-effects every time but the likelihood increases ...

I've reviewed the tracks 3 times now, and honestly, the opposite of what you are stating here is true. I don't know what causes it, or what the intent is behind the logic of this slider is, but the closer one gets to 0% and 100% result in output which is more true to the source material. At 50% the improvisation, random SFX garbage and change to room and amp dynamics increase....... And this is in line with my instincts when chasing expected results in prior songs I've linked to here - where parameters are nowhere close to what is being touted as lore/meta.

I've burned about 2k credits chasing this now over the last 48 hours on the current v5 model and UI, so I pose this challenge to you: Replicate your claim and present evidence.

queen willow
#

Lmao. Yep. I just took the most broken song I've generated which still resolve into something that makes sense rhythmically and melodically. This is without a doubt a thing. I need to do other things now, but I'm going to run a few more passes to cover 0, 25, 50, 75 and 100% Style and Audio Influence combinations in hopes of getting a better idea of what is going on and present another playlist for review. This is makes no sense and is a bit nuts.

#

I'm pretty sure the increase in tempo is Suno's way of dealing with a context window that is deliberately attempted to be exceeded when it is not given any restrictions, such as defined by Style Influence, which seem to dictate the outcome far more than Audio Influence so far progression is concerned.

Case in point, context likely fills - song stops. But this time after playing at steady tempo: https://suno.com/s/IYyzIsfqmLYjWFgO [exit, stage left]

Update: Couldn't help myself, but in regards to how 1:1 the song sounds to the source, the very same is true when keeping Audio Influence 100% and dropping Style from 100% in 25% increments down to 0%.

Suno
Suno, u ok? - Pew-pew, bang-bang. (Who's the man? (Stan)) (Cover)

Listen and make your own on Suno.

cold sequoia
#

Is there an issue with suno only generating half the song? I am pro member, and i've made a song that would be about 3-4 minutes longs and it only generates a max of a minute or so worth of a song.

queen willow
# cold sequoia Is there an issue with suno only generating half the song? I am pro member, and ...

Try adding a tag describing some form of progression one line prior to where it trips over itself and cuts (If you listen to the song, you'll see how it reacts to the instruction "Band stops, cello transition". Theory being that the vocals end up out of sync to the point where even Suno concludes that there's no point in continuing. I've written a bunch about Lyrics and using XML to format progression. See this song for an example where I were battling this exact issue and got out of this rut by doing as described: https://suno.com/s/PlhDSSzOnHSpMOJp

XML rant breadcrumbs: #🪲┃bugs-web message

cold sequoia
queen willow
#

Edit with some important context underlined above.

queen willow
#

I also forgot the second part of it: tempo, but this is discussed in the XML breadcrumb post.

#

To be honest, I'm as confused and coming to terms with things as anyone, and these suggestions are what I find consistently to work when I end up in the situations which are frequently reported here. Do with it as you may and please let me know if you find anything that support or go against my observations. I'm in this to learn and be disproved more so than be right.

cold sequoia
#

I understand but you are suppose to be able to use the app without having to actually code anything yourself. I undesrtand XML but if I can go to alternatives and copy and paste my lyrics and it work then there is no reason for that to happen. This was working well several days ago and there are reddit posts in regards to multiple issues happening. Including the one I'm running into. I don't want to go through XML everytime I want to write a song or have to program something that is paid for.

#

I'm sorry if this is alittle blunt but this is a paid for service and I understand bugs and random failures not everything that I create be half done. You know?

rocky ledgeBOT
# cold sequoia I'm sorry if this is alittle blunt but this is a paid for service and I understa...
🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵
queen willow
queen willow
#

0.1.1 would change everything, but not a 1.0 point release.

cold sequoia
#

Understood but the only thing that was mentioned in beta was the personas voices and the suno studio. I'm not seeing where 5v is currently in a beta for song generation.

queen willow
#

v5 implies that it's a point release, so the logic (though I failed at contextualizing here) remain. But yea, nowhere is it stated it's a beta, and I can't make the claim it is - I'm mainly refering to the UI and UX.

cold sequoia
#

Alright, so where does it specifically say its in beta? So that I can see that for myself. I'm referring to the song genration not the specific ones referring to personas and suno studio.

queen willow
#

Updated previous post which would clear up such a misconception based on what I've written so far. I'm stressed and have a tendency of thinking everyone lives inside my head for whatever reason. :D

cold sequoia
#

Because.. if its in pre release form I'm not seeing that. I'm sorry for being difficult but you have to understand where I am coming from. I've seen that certain aspects of the site is pre release or beta. If it doesn't specifically say that and they are selling a product that is unfinished (not talking about polishing and updating) then that is something horrible. I understand that its going to randomize, and i understand that its going to have hiccups that are going to be fixed. But the only reason why I was here is because I wanted to know if this was a bug they are working on or what, but if I'm going to have to put my stuff into XML then I'd rather just get my money back and go to a competitor at this point.

rocky ledgeBOT
#

<@&1082792303976001547>

🚨 User assistance requested for a potential bug report! [Jump to message](#🪲┃bugs-web message)

queen willow
# cold sequoia Because.. if its in pre release form I'm not seeing that. I'm sorry for being di...

I don't think you're being difficult, and I'm not arguing against you - on the contrairy I share your perspective. I'm just attempting to add to the over all picture for whomever is reading this that there are issues that they urgently need to address either by means of some form of announcement which clear things up, update their docs, otherwise fix the issue or roll back to a point where these things were less prevalent.

#

To me, Suno is in free fall and their focus is on adding new features which seem to break more things than it fixes - which I know is part of the modern development cycle, but the contrast to what I experienced a month ago is stark.

cold sequoia
#

I 100% agree with that. About a week ago I had issues but ones that I was willing to live with. But now if I can't generate a whole song whats the point

queen willow
#

This is exactly what has driven me to attack the problem to the extent of trying to feed XML to the parser and be shocked to find that I have much more control over the performance of the vocalist, and that Suno doesn't just continue droning on as described with verse lyrics while the chorus is still playing.

#

I'm essentially paying to fuzz and debug a tool...... xD BUT! In between, some the things it spits back out at me are .... amazing. Or at least so I think.

cold sequoia
#

Thats why I value older things. One day you will pay to see a movie, and then they will constantly add more to the movie while you have to pay for a subscription to access updates to the movie. Imagine seeing Star Wars for the first time and only seeing the first 15 minutes but still paid full price and a subscription base for it.

queen willow
#

Well, if it's any consolidation, these things happen even with the top tier sub. But I feel fairly confident that I'm able to brute force myself past the pay-wall at this point. :P

inland bane
#

There is a display error in the browser. As shown in this screenshot, both the like and dislike buttons appear to be checked at the same time, and likes are shown on all songs even though I haven’t listened to or clicked them. However, when I click into a song and open its detail page, there are no reactions shown at all. This needs to be fixed as soon as possible.

image.png
cold sequoia
bright verge
#

Hello Suno Support Team,
I upgraded to the Premier plan and completed the payment on December 9.
However, my account is still showing that I need to upgrade, and the Premier features are not unlocked.
This issue appears both on the web version and the iOS app, so it seems my subscription is not being recognized properly.
Here are my details:

#

"Sent an email but no reply yet. Need a quick fix on this, please!"

steep estuary
#

I got a very nice song but 2-3 words in the lyrics are not coming out as it should be. I am on Pro Plan, is it possible to edit lyrics without changing anything in music and style?

surreal viper
#

Hello, did they fix the gibberish lyrics ?

jovial frost
#

Hello Suno team. I created some songs using the Suno app (android) but they are not available on the Suno Web. I've already signed out and then signed in on the Suno web version but I still can't find the songs.

wary flare
#

@sand depot WTH! Suno gets more dumb each freakin day. I never ever in my entiry life did I heard of a Producer called "Itadakimasu" this IS A JAPANESE WORD YOU MORRONS (like enjoy the food)! Now you can't even use normal words anymore? Honestly? How far are you going with all the nonsense you are doing? Is this creative freedom?

wintry jewel
#

when you will fix the volume change problem? its at extends and replace sections

replace_section_bug.png
sand depot
kindred junco
undone zenith
#

I mean, I want to delete It permanently from the trash bin too.

teal viper
#

I joined Suno in July paying for the top subscription. Following the update at the beginning of Nov when I next logged in it lost all of my subscription details saying I have to upgrade again and lost all of my work (75 songs). support@suno have not helped at all. Please can someone at least restore my full top account with 12 months even if I have to start again! Can someone contact me to help.

oak sinew
#

Hi! All day today I've been trying to download one of the songs as video with no luck. I always get either "timed out" or " failed donwload" errors. I tried three browsers, and two networks. Does anybody have a good tip what to do? Thx

river aspen
#

Suno just doesnt work right at all in safari right now. I cant even play a generation

#

Works in chrome but some other elements are messed up in studio on chrome

hollow goblet
#

For some reason, Suno keeps crashing on my Chrome browser. Every time I load it up, I get the "Aw, Snap! Something went wrong!" error. The website works fine on Opera however.

stone hare
#

I seem to have been getting an error when I attempt to generate and download a video for my track for the last 10 hours. I had previously tried out the generate video feature, but when I did, realized I wanted to change the artwork. I changed it, and now I either get these download timeout errors, or it sends me the old video with the old artwork. Any suggestions would be fantastic.

Video-Menu.png Video-Generating.png Video-Error.png
stone hare
river aspen
#

do we even get support here? This is my experience on safari. Its basically unusable. Files arent even playing

mint lion
#

Critical bug: Persona voice degraded after in-app “upgrade” (no rollback)

I’m reporting a serious issue with the recent in-app prompt suggesting users to “upgrade” an existing Persona.

I completed a full album (17 finished tracks) using a specific Persona voice that was stable, natural, and consistent.

After clicking the suggested upgrade:

  • the Persona became metallic
  • vocoder / autotune-like artifacts appeared
  • pitch and formants behave unnaturally
  • the voice no longer matches the original Persona

There was:

  • no warning that the upgrade was irreversible
  • no option to duplicate the Persona
  • no rollback or versioning

A working Persona was silently overwritten.

This is critical for users working on long-form projects.
At minimum, Personas should support duplication or rollback before destructive updates.

Posting this as a bug report and warning for other users.

fresh narwhal
#

in longer songs, moving the selection for the Persona vocal selection is impossible.... fix it ^^

image.png
#

literally no way to move via mouse - i have to do it by entering the numbers - which is the most inconvenient way ever.

#

how can this get past QA... seriously 😄

queen willow
burnt jackal
#

if you try dragging using the arrows it probably won't work because it will try to extend the capture source which is limited to 30 seconds, so you need to make sure you're dragging the middle

shrewd island
cloud berry
#

I'm missing the "chat" to create songs

bright verge
#

Hello,
I exported a WAV file from Suno with a constant BPM setting. However, in the latter part of the track, the rhythmic grid is interpreted as double-time, even though the intended tempo remains unchanged.

How can I ensure that the exported audio maintains a single, consistent tempo reference across the entire track?

Thank you.

cosmic sedge
#

Where is the Vox Persona toggle?

image.png
violet narwhal
#

Why is suno inserting so many useless noises or strange vocals into songs? It does that in v5 more than v4.5 but it's happening in both. It simpy ruins songs and wastes credits with these idiotic unneeded sounds.

spiral juniper
#

fix extensions.

#

fix extensions

image.png
peak pagoda
#

Hello everyone,
My uncle opened a Suno account a few weeks ago and has been using the Suno Pro program. A few days ago, something happened, and now when he logs in with his email, he’s being redirected to the free version of Suno. As a result, he has lost access to his previously created tracks and now only has 50 credits.
My uncle has sent several emails to support, but there has been no response yet.
Can anyone who knows what might be going on offer some advice? It seems that before upgrading to Suno Pro, my uncle had a free account, and somehow Suno is not able to recognize the correct account now.

violet narwhal
#

The enhancement of Persoans sucks! You need to use V5 for it, and almost always one of 2 songs doesn't start from the first verse, plus the accent/voice is really twisted and sometimes simply not true to source.

devout linden
#

Not sure if anyone has mentioned this yet but it used to be possible to make a track with multiple vocalists and create a persona from that track, 2 was easy and I managed 4 once 🙂 There's no way that is possible anymore with the insane 30 second limit. Are there any plans to allow us to create new personas using the old method. The new one is fundamentally broken

queen willow
# peak pagoda Hello everyone, My uncle opened a Suno account a few weeks ago and has been usin...

If logging in via QR, try using the phone number or vice versa. There's been multiple reports on similar issues recently where a new account is created when specifically logging in with QR. Could be the other way round may yield results as well. Similarly, clearing the browser cache for this particular website prior to logging in, may aid in not ending up in the new free account upon login. It all seems a bit random.

peak pagoda
spiral juniper
spiral juniper
sand depot
# spiral juniper <@1407556975994208386> help me

Hey Ryan! Thanks for reaching out!

When you get a chance would you mind DM'ing me what's going with the new Persona upgrade that you don't like? If you have any song link examples, or steps to reproduce the problems it'd be incredibly helpful!

Hope you have a great day!

queen willow
# peak pagoda We tried logging in using his Google email, which was the one originally registe...

If he has a phone number tied to the account (Not sure if required or not, I just went for that option as I don't like the concept of single sign-in and using other services as a form of auth), it seems to be the method that has been most reliable to ge back into the main account. Though, it dawns on me now that the affected users have primarily been people signing up with a phone number and then attempting to log in via QR, ending up with a new account for whatever reason. 🤷

spiral juniper
#

its really boring me

#

i really need this feature to work and there is no really good results, but i CAN PROVE it works cause i did the very same like four months ago

#

and worked

#

on a very similar song

#

why it used to work and doesnt work anymore

devout linden
#

@sand depot do you have any comments on my post from earlier? It used to be possible to create a track with multiple vocalists, make a persona from that and get really consistent results afterwards, given the new system only allows selection of a single 30 second segment then this is now not possible. Is there any technical reason for the sampling window being so short?, One idea would be to allow us to create a persona from multiple tracks (the current inspo system allows up to 4 so maybe that would apply here too?) That would really capture the vocal essence AND pronunciation style plus would hopefully allow multiple vocalists

river aspen
urban shell
#

Unfortunately, I switched to an annual pro plan, but I regretted continuing the purchase and didn't complete it. I'd like to return to my previous plan (monthly pro), which I purchased the day before yesterday, but it won't let me go back, and now I'm completely stuck on the annual plan that I didn't pay for and can't change plans anymore. In the end, I have 2500 credits, but it gives an error when I create any music. Could someone please help me? I contacted customer service by email some time ago, but unfortunately, no one has responded...

tawdry grotto
#

Bug: Vietnamese font errors on video export
Vietnamese text displays correctly during playback/preview, but the font renders incorrectly in the final exported video. Please investigate and fix this issue.

IMG_1433.png
sand depot
vast girder
#

Why do new versions of personas spoil the sound so much? At the end, the tracks turn into something terrible

sand depot
sand depot
sand depot
vast girder
sand depot
worn jolt
#

I don't know what went wrong with your christmas mini feature, but I suggest more testing across browsers before launching. It's not feasible to have to report bugs when such events are already live, since obviously fixing takes time and on such occasions people miss out on it.

image.png
#

had this since it launched, it never worked, on any of my browsers

#

and have more than enough credits for sure

sand depot
sand depot
#

Thanks for flagging this!

worn jolt
fresh narwhal
#

You can clearly see in my image that the center part is missing - that is visible in your video that allows dragging.

late totem
merry kayak
#

Good evening dear friends, maybe someone here can help me solve a problem with Sono🙏 I purchased a premium subscription. I logged in the first time everything was fine and the second time I tried to log in he asked me for a phone number and then he sent me a password in regular messages and not in WhatsApp. I enter the password and Raz logs me in on another username he made up for me and does not recognize that I have a premium subscription... Is there a way to log in using the username I gave when I purchased the premium subscription? In addition, when I tried to do SEO in an incognito browser, suddenly he sent me a password in WhatsApp and then when I entered it, he logged me in to the premium user as I wanted with all the credits I have there... Now even when I try to log in incognito, he suddenly sends me a password in a regular message and not in WhatsApp and it again does not recognize my username with the premium subscription..

fresh narwhal
#

Pro Editor and Suno Studio
By all that is holy... would it please be possible to select the workspace that the track originates from as the standard folder i'm working in? The amount of times i forget to switch folders and it drops it into the standard "My Workspace" is countless.

gusty nebula
#

that "open song page" thing that appears is annoying, it looks clickable but when u try to click it it disappears emoji_O_O why is it there if you can't click it? you may as well just make the title become underlined when you hover over it to indicate a clickable link (it was fine before u added it)

#

also, why do my songs randomly disappear into the void while they are processing? is this a bug or a just thing we have to endure?

#

and btw thanks for fixing listen and rank, it's much better now

late totem
# teal viper I joined Suno in July paying for the top subscription. Following the update at t...

I'm happpy to see that you didn't spam or crosspost this, but it wasn't the best channel. Please look at this post #📱┃bugs-ios message and you will have better results. You can repost your problem in that channel, but I suggest you instead DM directly. Unfortunately there may be a long turnaround for support. Be patient and precise to get the most efficient help.

To me it sound like you accidentally created a second account. This happens a lot. Can you from the subscription receipt see what account you used to begin with? Was it phone number or email? Which login service? You don't need to answer me, because I can't help, but perhaps my questions help you find the way. Also see FAQ:
https://help.suno.com/en/articles/2519105
https://help.suno.com/en/articles/2553409

I can't log in with my phone number!

There are two common issues with logging in with a phone number: You enter a number but never receive an OTP (one-time passcode) You attempt to log in...

I can't log in with my email address!

Suno accounts are most often connected to an email address, but we do not use the email/password format to sign up or sign in. Instead, we use Single ...

queen willow
#

Not offering an alternative to phone and single sign-on is pretty silly btw. If you loose access to either of these sign-in options, there's no recourse. Loosing an e-mail account (Gmail & Discord have dropped people for the weirdest reasons) or a domain though, is an impressive feat.

late totem
# gusty nebula that "open song page" thing that appears is annoying, it looks clickable but whe...

I get title links underlined when I hover over them. Are we getting different UI versions (A/B testing?) or browser dependant (I'm on Windows/Chrome)? I can see the "open song" hint, but for me such tool-tips are natural and nothing that distracts me. Could perhaps be improved, but if we're seeing the same version, I just wanted to balance your report a bit.
EDIT: Looks like we did see the same thing, and the mention of "underline" was likely meaning "that should be enough", but for new users I suppose there is a difference of "open song page" and "open in side panel" that the hint clarifies. Thinking of it, maybe it's not so very necessary, click once and you'll learn. Maybe it's useful for blind viewers? Otherwise, I also don't mind if you remove it.

marble kernel
#

The new voice persona gives many sound errors in new generations. Not yet useable unless it only works with V5 created songs ? Creating a voice persona from a v4.5+ persona gives those errors for now.

gusty nebula
#

i just think it's confusing, but maybe i jus need to get used to it

sullen phoenix
#

Can we please get an option to create new legacy personas? The new ones only capture vocals -- and I think many people were using them for instrumentals

sullen phoenix
#

Ah -- I guess you still can use the new ones in "legacy mode" -- though for primarily instrumental songs having to select a vocal section doesn't make any sense

#

Having the selection of vocals be optional would make a lot more sense in the UI

spiral juniper
#

@sand depot i sent all info in your DMs

sand depot
carmine goblet
#

hey, im having a problem where my profile isnt syncing that i updated to the website but its synced to my app that i purchased premium plan but on the web browser its not syncun that i upgraded, it made me make the purchase on the app, the upgrade, and that went through, but it hasnt on my web browser or the website, so im not sure what to do, i sent a email to them but havent heard anything back yet, i do this as my profession so its very important to me that i have access to not only what i purcahsed but what i n eed in their tools. if anyone has came across this problem and fixed it i would greatly appreciate the help, thank you.

tired vapor
#

Premier account – Create disabled / Web Studio black screen

I’m on Premier and my web Studio has been unusable for ~1 week.

Symptoms:
• Home page loads normally
• I can browse & listen to other creators
• Create button is disabled (circle-with-line cursor)
• If Create tries to load, page briefly renders then goes black with an empty play bar
• Library & Studio never load

Troubleshooting:
• Multiple browsers (Chrome/Safari/Edge)
• Incognito mode
• Logged out/in, cleared cache
• 3 computers (2 macOS, 1 Windows)

This feels like an account/entitlement or migration issue (Create permission not resolving on web). Mobile may still work; web does not.

Has anyone seen this or can a mod check whether my account needs re-linking or reindexing?

fallow lava
#

When trying to update an older persona.

image.png
spiral juniper
queen willow
spiral juniper
#

i want at least both systems at the same time

#

legacy personas

#

the old way persona works is how 90% of my methology of creation works i will discuss this with @sand depot later after he helps me with extensions issues

river aspen
normal gazelle
#

Hello Suno Support Team,

I’m reaching out because I’ve been experiencing persistent and critical generation errors across many tracks.

The generated audio frequently jumps, cuts abruptly, restarts sections, or shifts timing on its own. These are clearly system-related malfunctions, not prompt-related issues.

I have already flagged more than 20 tracks as bugs, and due to these failures, I’ve lost a significant amount of credits. The results are unusable.

I contacted support via email over 10 days ago and have not received any response so far. Meanwhile, the issue continues and keeps consuming credits.

I kindly ask that you review the flagged generations, confirm the errors, and restore the credits spent on the affected tracks.

I appreciate your time and hope this can be resolved soon, as the current situation makes it very difficult to continue using the service reliably.

Thank you.

#

Hi Suno team,

I’m experiencing frequent and consistent generation failures: audio jumps, abrupt cuts, restarts, timing shifts, and other platform-level issues.

In addition, many generations do not follow the prompts as specified, even when using clear and structured instructions.

I have already flagged more than 20 affected tracks as bugs, lost a significant amount of credits, and emailed support over 10 days ago without receiving any response.

Please review the flagged generations and restore the credits, as these outputs are unusable.

The issue is ongoing and continues to consume credits, making it difficult to use the platform reliably.

Thanks.

versed parcel
#

@small shell The Generate Cover Video is bugged, just used 600 credits and after 20 or so minutes no videos and no refund 🤷‍♂️

image0.jpg
ebon violet
#

As always, notifications are buggy again. I'm no longer receiving likes and views. 😒

thorny zephyr
#

yep same with generations lost 500 for cover videos. Someone needs to make an announcement that this is actively happening this is not okay.

sonic hound
reef crow
#

how to solve this error?

Screenshot_1.png
spiral juniper
#

yeah suno is broken for everyone

#

at least its not just me

#

i must be an ignorant as a dev, but its not just to recap a version when these errors didnt happen, always when change something everything breaks for everyone

lucid mica
#

Is there any fix for the System Error Create bug ? I've been getting this error since November every time I try to create something on my Pro account . Creating on a different free account works fine so I have to use that account instead . I just got my Pro account access back after four weeks of not being able to log in and now it still has the original error issue rendering it useless so I had to submit another support ticket today . I am looking at at least two months straight of no service if it takes as long as the first ticket .

late totem
spiral juniper
#

had you team figured out the glitches on generation @sand depot

versed parcel
late totem
# lucid mica Is there any fix for the System Error Create bug ? I've been getting this error ...

Sorry to hear, did you get compensation for the login problem? Definitely ask for it, they seem to be user minded, when they respond.
About the "system error" I don't think you're alone. Search discord to see if you find anyone that had it solved. It's interesting that it seems to be linked to the account only, or are you using the free account on another device? You should post in #archived-ticket-help or directly DM #archived-ticket-help message to skip one step. I think David should recognize the issue (even though it might be many different problems with the same appearance) and respond if he can help or not. You can ask for the accounts to be merged, but maybe it won't solve the problem so they might focus on that first. Just a thought if it helps having everything in one place. Be aware that songs created on "Free" isn't "as much yours", so in a merge you should pitch the idea that they transfer the songs as "pro" if they can.
Hope you get a quick resolution this time!

late totem
versed parcel
boreal fjord
#

I just generated 3 videos and none generated. it was about 350 credits total. been about 2 hours. oh i do see one did generate but the others havent. so more like 250 credits

quiet garden
#

mabey this is the place for my troubles im having an issue with suno false flaging two words in my song, and as such, it wont generate the song, these two words are not innaproprate, they are scientific words, for parts of the brain. so i suspect its a false flag, is there anything that can be done to fix this? i can tell you the two words, here or in IM or wat evers best. thank you ^_^

burnt jackal
quiet garden
burnt jackal
#

I'm pretty curious as to why they were flagged. I've seen cussing and all kinds of stuff used before

quiet garden
#

Basal Ganglia. and substantia nigra ive tryed both words sepratly and they both trigger the flag

quiet garden
burnt jackal
#

the second one is a tricky one xD

quiet garden
quiet garden
burnt jackal
quiet garden
boreal fjord
#

Iv got an issue with one of my personas. it just wont let me change the styles. its a female singing but the prompt keeps changing it to male.

severe vortex
#

I´m having a problem with my songs been deleted

burnt jackal
# severe vortex I´m having a problem with my songs been deleted

I've never known suno to delete songs before. Sometimes it's just hidden because of:

  • Filters
  • There is a glitch that sometimes causes new songs to not appear until you refresh
  • You created a song in a different workspace
  • You accidentally moved the wrong song into the trash
severe vortex
#

where is the trash?

burnt jackal
#

On the library there's a trash bin in the top right

severe vortex
#

No it´s not there, it just dissapeared

burnt jackal
#

#support-guide best to contact support then. it's probably still on the system. I don't think they are in the habit of randomly deleting people's songs

severe vortex
#

I did some versions using a music reference made by me, I was testing the generations and I liked that one, then I was looking something in my browser, saw it, and then came back and it dissapeared.

#

I remember it because it had certain percussion that I liked . uh.

burnt jackal
#

if you search for it in the library (like use the search box) it still doesn't show up? It's worth throwing a ticket their way if you really want to find it - as I say, there's a chance it's still there

severe vortex
#

No it doesn´t appear*. how do I send the ticket?

burnt jackal
severe vortex
#

It's true if you don't download stems suno will erase your songs?

burnt jackal
severe vortex
#

Sorry I´m really stressed, This was a generation using a original song.

burnt jackal
#

Don't be sorry, I totally understand. Just email support@suno.com, let them know your account name and as much info about the track you're trying to find as possible like title, creation date (approximate if you're not sure), etc.

severe vortex
#

Thank you!

burnt jackal
teal umbra
#

Tons of glitches/pops/skips with new persona feature. Talking like 60 per generation. Every single one.

rain blaze
#

Generate Cover Art seems not to work , I spend 200 points and tried 4 time , 800 credits was taken without producing any cover art , it give message cover art is in progress but up to now , none have materialised.

eager snow
#

Hi there, I cleared by browser cache, logged out of my google account and when logging back in, realized my browser had synced to a different save. Not sure if this is the issue. But consequently I cannot log into my Pro account with over 50 songs and 1.2k credits. Almost all the songs are covers of my original music. I can only get in on the free account. I see some others are having similar issues. Help!

violet narwhal
full nacelle
#

Wooow, what is going on!? All the images load and then SOME crash out and disappear to default cover art.

Opera_Snapshot_2025-12-20_153409_suno.com.png
harsh cedar
#

I don't know if anyone is dealing with this. I paid for pro, got the reciept and all. Suno continued after to try to charge me, then randomly a week after, they downgraded my account and prompted me to upgrade again. I have reached out to billing support no answer. I am very upset because I have aready lost a week of pro use, that I paid for. I don't know what to do. I don't want to pay twice and have it happen again, on top of having to pay double.

signal kiln
#

please bring back the old function of the extend slider, so that the song jumps to the place where you put the slider while the song is playing. This was lost with the recent UI update of the extend area. Same goes for the time you can put into the box at "extend from" before you could hit enter on it and it also jumped to the place of the timer when the song was playing.

It's way more difficult right now to find the right place to extend from. Thank you.

gray sandal
#

Still not possible to set the length of the song? I don't want to do opera...

tepid cloud
#

My video can't come out🥹
Can I get my point back?

#

Even the generate animtion didn't showed

hybrid solstice
#

Hello, trying to do the 'replace lyrics', but it's just showing me that it's loading and nothing is appear for a long time, also replacements appear in the library but after some time disappear like they were never there.
There some errors appear in the Editor but it's gone too fast I can't read them.
So I'm curious did I just spend my 20 credits into nothing, or they'' eventually came back?
And how to prevent this error?
I'm in a middle of the Something there and I need some help 😭 🙏

image.png
rancid fossil
clever pendant
#

I'm fed up because they overcharged me... they don't answer, they don't give me my money back. I've been waiting for 24 days, I haven't used any of my credits, and on top of that, they didn't even charge me $8... they charged me $10... this is crazy... I'm waiting for my money back, I'm doing everything I can to get it back, I'll talk about it everywhere, terrible, terrible...

boreal fjord
#

yeah... this is the last time I top up credits. suno basically stole 4$ from me. videos didnt generate (been like 15 hours or so now). Its been messing up alot on the music generation also. stuff comes out sounding broken

tight hemlock
boreal fjord
uneven plank
#

anyone getting the bug where it generates only >10 sec songs?

#

what can i do ?

boreal fjord
#

Iv only had that happen so far when trying to extend songs. but sometimes it has generated songs less then a min and a half (thats shorter then Suno V3...). We can stop paying for Suno till they fix their stuff. Its like I'm putting money in a vending machine expecting to get a soda and it just says "better luck next time" only for it to keep repeating the same message every time I stupidly put more money in.

exotic sun
#

I'm losing so many credits to the pro song editor... After I generate a couple alts for a section, it bugs out and won't play half of the new alts generated, eventually when I click an alt, all but two of them vanish, I'm not ever even able to hear half of them, then all but two become completely inaccessible.
This screenie is after I generated at least 8 alts for this section. (Firefox user btw)
Only two alts are visible after switching to Chrome browser. It doesn't appear to be a browser issue. I've also cleared the cache several times.

image.png
azure hamlet
#

Video generation isn't working. It takes the credits but doesn't generate anything.

burnt jackal
blazing frigate
#

lately' i been doing cover of my songs to update them as it tended to work better. but now it keeps making them 4:56 and it never finishes properly. now and then i can squek something that is not 4:56 but i got no cllue what is the reason for this.

somber barn
#

Bug report: Cover Art (Image-to-Video) always fails but consumes credits.

Since 2025-12-20, Cover Art → Image-to-Video (Basic/Advanced) never produces any output on web browser.
After clicking Generate, credits are deducted and the page immediately returns to:
“Your generations will appear here.”
No results appear even after waiting and refreshing.

Repro rate: 100% (every attempt)

I can attach screenshots showing the credit deduction and the empty results screen.

Browser/OS: [e.g., Chrome on Windows 11]

velvet drum
#

I have experienced the same situation and I tried it twice and still the same outcome. It took the credits but didn't produce the goods!

I used the text to image and it seemed to work until it didn't. It wouldn't show as the main picture when you click on the song( just on the song cover thumb nail only.)

I have even lost all my other cover art and video generated covers. Which I'm very disappointed about 😡

azure hamlet
potent umbra
#

<< Wanted to add I as well, am having issues with image to video while generating cover art. >>

#

Recredit our losses please.

burnt jackal
sudden yew
#

am I the only one where covers are basically worthless now? it cant even make a cohesive song anymore, starts over in the middle of the song, and is just overall terrible output. I have been loving Suno, but since the settlement it feels like the model is collapsing

silver idol
hollow sand
#

The bug where Image-to-Video cover art generation didn't seem to be creating any videos should be fixed now.

Any previous videos you had tried to create with this would have ended up in the Cover Art section of your Library:
https://suno.com/me/cover-art

Please check there if you tried to use Image-to-Video earlier today.

quiet valley
#

Cant buy credits on Suno

#

Currency - BRL / R$

#

log:

quiet valley
# quiet valley

I reviewed the console log I sent and there are some strong indicators that explain why the credit purchase flow may be failing on my side.

From the log, there are multiple net::ERR_BLOCKED_BY_CLIENT errors affecting Google Ads / GTM and other third-party scripts. This usually happens due to ad blockers, privacy extensions, browser shields, or DNS-based blocking. These scripts are often part of payment validation, conversion tracking, or fraud prevention, so blocking them can break the checkout flow silently. (but i tried without and still not working tho)

In addition, there are several Content Security Policy (CSP) violations, including blocked inline scripts and external scripts. If the payment provider relies on inline JS or third-party iframes (as most gateways do), these CSP issues could prevent the payment initialization or confirmation.

There are also signs of Cloudflare / hCaptcha challenges and NotSameOriginAfterDefaultedToSameOriginByCoep errors. If the anti-fraud or challenge flow does not fully complete, the backend may refuse the purchase request even without showing a clear UI error.

Important note:

  • I did not see any auth tokens, session data, or account-related information leaked in the log so i sent here.
  • This looks like a frontend / browser execution issue, not a billing or account restriction.

I’m happy to run additional tests (different browser, no extensions, different network) or provide more logs if that helps narrow it down.

ruby horizon
#

durrrr

#

cant fix this since like august

#

my account is @dantedoingaislop if this is like a "Ban" cause i dont think i did something bad, and all these stuff i have published are old

#

can somebody just reactivate it?

#

i need troubleshooting cause i dont get answers with support!

tepid cloud
rancid fossil
surreal ivy
#

Lately, I’m getting an issue whenever I try and extend a short track (30-45 seconds or so) where the new track is just 2 seconds long. The credits get refunded in these v short results but longer ‘extended’ tracks that end up at 12 seconds or so don’t get refunded. I’m not fussed about the credits but the extend feature doesn’t appear to work for me at present which is a shame.

frail hatch
#

SUNO Studio - Beta V1.1.0
Web (browser: Bravo)
Issue (my experience): When adding new tracks and creating regions, the Styles of the region are not persisted. Only the last one set is retained and shows up on other generated regions.

#

Expected: Each region retains it's meta information (e.g. Stles, Lyrics, etc.)

ivory fossil
#

Currently getting a 403: Forbiddenand I am not on VPN, it still does happen

#

Actually now I switched my VPN on and it got fixed, did my non-VPN ip get firewalled for some reason?

sour mica
#

what happen to quality suno ? after the update of persona its sound like 3.5 even the legacy still sound like a can

jagged pike
#

Web Suno seems to have some bugs in the creator, I get quite a lot of artifacting and weird vocal bugs and super tinny voices.

plucky vine
#

we can't see which song is playing when the "white play" shows on a light background image. improve this!

#

changing the name of the song, should reflect in the UI without a refresh

tight quest
#

Is there a limit of daily unfollow?

tired vapor
swift totem
swift totem
hollow coral
#

I am unable to edit anything in my profile (whether it is my own profile pic/ cover pic / or my suno handle.
It just sits there at the saving state.

image.png
swift totem
hollow coral
swift totem
swift totem
swift totem
hollow coral
late totem
# clever pendant I'm fed up because they overcharged me... they don't answer, they don't give me ...

You've got some feedback from the community. #💬┃general-chat message
I think if you look at the receipt it will tell you what the $10 was for, I would guess tax, which is based on your adress. I think it could be good for you to take a step back and think what made you accept the offer if you now think that the price was more than you could afford. Also note that a "subscription" is in general ongoing, not a one time payment. If you think there are misleading formulations, or offers that don't work for your country, consider writing your feedback down. In general, however, the consumer needs to make sure to understand the details in any agreement they make.

You also got the suggestion to "be patient". Unfortunately, the billing/support is slow currently, but if you sent in your ticket you should not send more email for a while. See #support-guide . I also see that you've posted in several channels, but not #archived-ticket-help which is the most appropriate. You should definitely read #archived-ticket-help message, and DM for help. To become more precise in your support request, you should read through https://help.suno.com/en/categories/550209-accounts-billing. Especially https://help.suno.com/en/articles/2550209 explains that you should be able to get some refund, even if you failed to downgrade on the web, you seem to have requested the termination via email, and not used any credits.

Can I get a refund?

There are a few key areas in our Terms of Service regarding refunds. From Your Registration Obligations If we discontinue the Service, we will ref...

honest vapor
#

I think there is a problem with the upgraded Persona. I can hear pops in the music created with it. It's like the vinyl record is damaged and has a slight crackle.

open briar
honest vapor
burnt jackal
toxic ginkgo
#

Please Suno Team, fix the cropped images! In the preview, everything looks fine, but not on the song page on mobile browsers. It's really just simple CSS, just add a top margin with the size of the header.

Screenshot_2025-12-22-00-37-10-981_com.android.chrome.jpg Screenshot_2025-12-22-00-38-06-100_com.android.chrome.jpg
silver idol
#

New persona = crappie muffled sounds.
New persona = poor legacy personnas as well.
WMG = Nurfing v5 to sound like .......
Fix this
Or lose customers next year to China or Lose to producer.ai
Anyways sorry for rambling

weak coral
kind tartan
#

There is a bug in all the versions of Suno, where the Extend feature generates crappy and glitchy audio. It doesn't generate the cohesive track that it did last month. From Dec 15 - Dec 21 or more, the Extend feature is buggy. Please fix this!

lethal lava
#

WAV export verses MP3 Export has a drop in effects and sound quality. The MP3 has everything you would hear in Suno playback, but in WAV format, it's a kind of damp and dry sound with less vibrancy.

pastel oxide
#

Hi friends🙏

I’m having recurring prompt parsing issues.

Even after emailing support, prompts that previously worked (≈500 chars, no policy violations) now randomly fail or glitch — especially with instrument-heavy or stylistic prompts.

This feels inconsistent rather than user error.
Happy to provide:
• exact prompts
• screenshots
• timestamps
• account email (DM)

Just want to help debug — thanks 🙏

flat sparrow
flat sparrow
lethal lava
pastel oxide
#

Hi again 🙏
I think I’ve hit a prompt-state bug.

I used the word “FUNK” in one prompt earlier.
Since then, Suno keeps injecting FUNK into generations
even when it is NOT in my prompt at all.

I’ve tried:
• completely different prompts
• different genres
• removing all funk-related words
• restarting the app/session

The output still behaves like FUNK is forced.
Feels like a stuck style token or cached prompt state.

Thanks 🙏

#

It feels like a latent style carryover.
Almost as if a previous genre token (FUNK)
is being persisted across generations
regardless of current prompt content.

boreal fjord
#

Anyway to force an instrumental to be over 2 mins? might as well be back on v3 lol.

open socket
#

Is it just me, or does this button do nothing?

Screenshot_20251222-022310.png
#

They is no way to hit "Create" in mobile browser mode. This is in chrome on Android.

#

Even zooming out to force the desktop layout still gives a useless create button that doesn't do anything when you tap it.

Screenshot_20251222-022617.png
#

When I enable "Desktop Mode" in the browser then it works as it's supposed to.

#

And also the new broken create circle covers the lyric box expand toggle when the lyric box is expanded, which is not great.

Screenshot_20251222-023131.png
boreal fjord
#

Im not able to merge my Part 1 and Part 2 together. the option is just not shown.

Screenshot_1825.png
slim flame
#

getting atrocious sound quality lately - especially with remasters and covers. Sound artifacts, sudden drops in volume, vocals bugging out. And I'm not even using the new ultra-buggy persona thing that SUNO defaults us to. What's the deal?

sullen oasis
#

Bug? Full song repeats inside the same track

Hey all — I’m seeing a strange issue in Suno today and wondering if anyone else is running into this. On a new generation today (the default output where two songs are generated at once), each track starts normally and plays through intro, verse and chorus. After the first chorus, the song suddenly starts again from the very beginning, and from that point it plays the entire song through to the end. The result is a single audio file that contains part of the song followed by the full song again. This is not a playback issue, as it only happens on these newly generated tracks; older songs and other tracks play fine, and both outputs of the same generation show the same behavior. I’m using Suno v5 with a structured lyrics prompt and no intentional full-song repeats. This feels like an unintended internal restart or duplication during generation. Happy to share the prompt or audio example if that helps.

burnt jackal
#

Just a heads up - this channel is for reproducible bugs found on the web platform, not about models or song quality. For that kind of thing reporting it as a bug via the context menu would be a lot more useful.

image.png
sullen oasis
boreal fjord
#

jesus customer support here is worse then twitch and thats saying a lot. youll get my monthly still for now but im done buying credits.

steel swift
#

Personas Broken. I cannot create personas with songs I created and covered with suno. These are not uploaded songs. They are 1000% my creations. Only some random songs are allowed and I cannot figure out why they are ok and others are not. Any idea on whats going on?

jagged pike
pliant dagger
#

Does anyone know how to get rid of this? It's constantly in my way for some reason and is pretty annoying.

20251221_201512.jpg
hollow sand
mental island
pliant dagger
#

Everything was perfectly fine, just don't know why the sudden change 😔

#

So I have to be using my phone most of the times

urban otter
#

The song will not load or finish at all, I used the editor cuz there was a section I didn’t like so I regenerated it, saved as a new song and now it won’t load

IMG_5355.png
sleek shoal
#

I've encountered a critical bug with Studio, I think.

I've been doing a lot of vocal takes directly, mic to studio, and everything worked more or less as expected.

However, my latest takes (which I very much like) seem to be stuck as always uploading. I can play and hear them from the studio editor tracks, but I cannot manipulate them with AI in any way, as they are perpetually uploading.

There are no files in my workspaces corresponding to the recording numbers that I see in the project.

Attempting to export the timeline, the recordings separately or a time range produce .wav files with silence.

But I can still play these clips from the timeline directly.

This is very confusing and disheartening, those were the takes I wanted to use. Is there any way to recover them? If not, it seems that the only secure way to work with recording is through another DAW...

Maybe this could be relevant too: I saw a pop-up during one of the recordings, stating that the system suspects some copyrighted content in my recordings, but that's bonkers, because that was literally me improvising scat singing non-words into my mic. The pop-up did not explain which recording bothers it and why. If this can be the source of the issue, how do I clear such a false flagging?

#

Now that I refreshed the page, they are completely gone.

hollow sand
# pliant dagger Actually around late December of last year into this year and I've put up with i...

Could you try it with incognito/private mode? If that works I'd try clearing cookies/cache since it's likely something caused by information previously saved by the website. Also check if the browser has any updates and/or try a different browser. Last time I heard about this problem it involved a Chromebook that Google were no longer providing updates for, so just mentioning that in case it's relevant here.

pliant dagger
#

But thanks for the suggestions

solar grove
toxic ginkgo
#

Yes, I used a 9:16 image. I see this bug since the Suno team decided to remove the scaling functionality when uploading images. Maybe it's also resolution dependent but it shouldn't be, if they would know just a little CSS.

solar grove
#

I had an issue where it was cutting off the top of my image in the 9:16 format for some reason.

#

See what I mean?

6ce0d5f5-2d81-4f35-83b6-749c4eb2d40b.png
#

But after trying everything else I tried 4:3 and that worked.

limpid veldt
#

I just upgraded so I could use suno studio. I'm trying to replace a drum track, and everytime I select it and click replace, the generation times out and it tells me my credits are refunded.

is there a way to get it to generate new drum track? Am I doing something wrong?

image.png
#

this is the error i get after like 1-2 min

image.png
toxic ginkgo
# solar grove See what I mean?

Thanks! I know, there are workarounds, but nevertheless this should be fixed by the Suno developers team. It should be displayed correctly on all devices, especially when the preview is displaying it correctly.

hollow sand
limpid veldt
#

Ok thanks i will try that!

glass roost
#

Perhaps, not a bug, but let me explain what happened.
I have one track with a persona attached to it. I loved that track.
I wanted to remake a new persona from it (since it has been updated), so I thought deleting the persona permanently to remove it from the track, and then it will allow me to recreate a new persona.
However it did not happen like that, the persona stayed attached to the track and so by I lost permanently the persona.

I can't recreate any newer persona from this track, not in remix neither, or upgrade v5

queen willow
#

Nofications seem borked. It'll show the toast, but the list never updates.

wanton zenith
#

input pulldown for devices enabled on studio tracks remains empty, and thus the list does not populate and the track remains unarmed for recording.

thorn atlas
#

Hi dear development team the personas are a mess. All the songs I cleated today did not maintain the voice also the song totally goes out of tune and place after about 30 seconds. Please fix this or give us the previous persona version 😭

clever pendant
#

When my refund was supposed to arrive, it literally went through automatically, and they also charged me $10, not $8... for Black Friday. By the way, I canceled a long time ago, the same day they charged me because I didn't need it. I'm talking about it on Discord everywhere, I don't know when my refund will arrive. This is so unfair to me, the dollar is so expensive here, it's almost been a month and they still haven't given me my money back. ?? suno , wtf suno..
223
I need my money, I've mentioned it everywhere, when will the money arrive? I already canceled long before they charged me and deactivated the account and I haven't received the money. A month has passed, it's going to be a month... , suno ai, this is already robbery.

image.png
#

blak friday.... horrible

faint harness
#

im also still having the issue where a specific song i made long ago is somehow still claiming its a remix of another persons song. doesnt seem to matter how its cropped or covered with a persona. its obviously not a cover or remix of the song it claims to be.

frail hatch
#

Suno Studio Beta 1.1.0
Model 5
Issue: I load a song I created elsewhere but the lyric tags are not correct (e.g. it thinks the pre-chorus is the chorus and the chorus is a verse)
There is not way to fix it and it effects new tracks I add

near solstice
#

I'm hoping someone can help me out with this. The website wouldn't send my code, now I'm locked out and have been for over 12 hours now. I can't contact support because I can't get past the sign in page. Anyone else have this happen? Oh, and the app sends the code no problem.

native oracle
near solstice
#

Can't get past the "too many attempts" page I was using my phone#

torpid dust
#

I am unable to automatically generate images.

2025-12-23_212814.png
burnt jackal
#

I've noticed this problem a few times now when trying to upload cover art (1024x1024 png):

4188-d2a90deaf82bf479.js:9 Image upload failed: Error: Upload failed
    at Function.<anonymous> (6412-e70f3af3843dc101.js:1:26489)
    at 8030-9b490796e75d8b9e.js:3:59705
    at Object.emit (8030-9b490796e75d8b9e.js:3:59719)
    at J.emit (8030-9b490796e75d8b9e.js:4:565303)
    at 8030-9b490796e75d8b9e.js:8:122893
    at tL (8030-9b490796e75d8b9e.js:8:121169)
    at n (4188-d2a90deaf82bf479.js:15:22272)
4188-d2a90deaf82bf479.js:9 [Uppy] [12:32:59] Upload stalled for 30 seconds, aborting.
#

converting it to webp via image magick seems to have fixed it, or it randomly just decided to work

safe sluice
#

QA is on vacation or what ? it feel like we are back on V2 (and even on V2 we didn't had this kind of troubles...)

small knot
#

Only got 30 secs track for triple runs straight 🫠

faint harness
jaunty mesa
#

Hey up Devs - I noticed over the last few days that every track i make now has god awful static, jitter and random clicks in the audio making them unusable. I have probably wasted 800 creadits since and every track is the same. Its getting worse. Are you aware?

ocean crescent
#

I'm getting a copyright message on the text I'm using, but it's not actually copywritten. I would tell you what it is, but each time I put that here, my message isn't posted. The text isn't anything that would offend anyone.

full nacelle
#

So the search filters get reset whenever you delete the whole word from the search field. Not the search overhaul I wanted, in fact even more bugs introduced.

small knot
#

Shall we stopped wasting our credit during holiday 🫠

faint harness
safe sluice
weak coral
orchid ice
#

Replacing sections is a total disaster right now. Most of the time I generate new replacement options, beyond the initial two, the new generations disappear from the list of alternates if I click the play button on one of them. So I might get something I like but I can't use it because it keeps disappearing from the list...

finite sun
#

the library interface (as well as the trash) is still relatively unusable with a screen reader. no more tables so no more easy navigation, and most of all no more multiple selecting. i have to delete all my disliked gens one by single one, having to do a lot of maneuvers with my keyboard such as find what i assume to be the three dots button for the song i want, then go straight to the very bottom of the page, and scroll up with my arrow keys to find the option i want. hopefuly the "move to trash" is the very last button, so i don't have to go up and down and up and down through the now not ergonomic at all submenues!

conclusion: no thanks at all, suno! i love struggling more and more to use a tool that was way easyer to navigate in in the first place. please fix your html coding

ocean crescent
#

I can now only get 14 to 19 seconds generated!

cursive brook
#

how to change my account password and manage Devices login into my account

river aspen
trim hawk
#

Is it just me or SUNO?
Uploading my own pics (high quality) but showing blur after saving it, no matter what
Any advice how to eliminate that blur?

split river
#

Hey, i want to create a Song on my IPad and it always says „please wait for other generations to finish“ and I also try it on my phone but nothing helped.

elfin pier
#

Moderation is not allowing me to post a hook. People are fully clothed, and there is no blood or gore. How can we work around this? No idea what it is seeing that would cause it to fail.

#

Here is the HOOK i'm trying to upload.... anyone see anything that would cause it to fail???

primal rover
winter gate
#

Is it just me that is having this issue where sometimes it will generate the track but halfway through go back to the beginning and restart so the song is like 5 mins long

rigid lion
#

Last few days, I press play in studio and nothing happens

wary flare
#

What kind of bs is this where there is no official Discord for Suno but rather we get shafted to a userbase area for mental therapy from costumers? It's been months and none of my issues have been fixed, plus only one email ticket can be sent. I cancelled my Pro sub and no longer feel it's worth paying for to be left in the dark with no answer other than I've been ripped off. Monthly sub renewed and I didn't get my credits.... This is bs.

Screenshot_2025-12-23_172220.png
daring stream
#

anyone else getting video generation timed out ? as i have tried for more then one song to do it and it gives me that error for both then one song i try to download as video it just brings up a blank white page

ebon violet
slim flame
#

Remasters and covers seem to get worse and worse. If a track has a bit of hiss in the background and you want to get rid of it through doing remasters and/or covers, SUNO now takes that hiss and turns the volume of it up to 11. I'm getting results where basically the hiss is louder than the rest of the instruments. I've even manually tried to minimize the hiss as much as possible in a DAW before doing the remasters, and yet SUNO seems to WANT THAT HISS and will pull it out and turn that stuff up, up, up! SUNO, sometimes you really suck and cost a buttload of credits to get the simplest things done.

kindred junco
#

I was extending a song today and when I finally found the extention I wanted to merge. I could not find the "Get Full Song" Option. It Disappeared !! Wow ! Presto ! Gone !! My Work Flow came crashing to a Halt. What the heck ? Anyone else experience this ??

small knot
late totem
# wary flare What kind of bs is this where there is no official Discord for Suno but rather w...

See #archived-ticket-help message
If you already sent in refund request to billing email, then DM david. You may still need to wait some more to get first in line, but that should at least assure you've done what you can.
I don't know if there were other problems too, as far as I see this was your only post in the forum. Even if I'm only a user like you, the "unofficial helpers" here can figure out a lot of things together.

late totem
# elfin pier Here is the HOOK i'm trying to upload.... anyone see anything that would cause i...

Nice video! Auto-moderation is always hard to understand. Did you get any error message? Could it be lyrics based, i.e. "vikings" or "aurora" triggering some mistaken "copyrighted entity name detected"? Could even be misheard lyrics, but I suppose Suno generated the track? Not sure how mature their "video inspection" would be, but I could envision it detecting similarities to movies/series. I'm not so good at faces, but at 1.00 I thought it was an actor from LoTR.

valid plume
#

Technology that is not perfect requires a mechanism for correction. None is available here, meaning that the outrage stands.

Screenshot_2025-12-24_at_10.31.20.png
vernal dragon
#

This is terrible! I’ve been experiencing very slow download speeds for my stems for more than a week. On most occasions, the download connections will be lost. I have a 5Gbps connection and have no issues downloading and streaming from any sites. I sent an email several days ago to Suno regarding this issue but there’s no response from Suno.

IMG_4325.jpg IMG_4332.jpg
steep estuary
#

There is a bug when selecting a song for cover. The window keeps old cover style instead of style of song for which we are building cover.

nocturne roost
#

Well folks, it pains me to say it but I have had to report SUNO to the Apple store for fraud. Like many of you who attempted to upgrade to the Premier plan over Black Friday, my account was never upgraded. I have had a ticket open for almost 4 weeks and neither billing or support has responded. They left me no choice but to report them to Apple, as it is the fastest way to get my money back. I encourage any of you who attempted to make a similar upgrade via the Apple store to file a similar claim. Perhaps this will be the only way for them to take this seriously. In the meantime, I will be sure to post all over social media about this wherever SUNO pokes its greedy head.

carmine sluice
#

I can't say this is a web bug, but it's a bug. When I select instrumental when I am prompting for a song, I seem to always hear a voice or whistling. Those are not instruments. It is not singing, but instrumental is traditionally the lack of human auditory sound. I’m not sure how many credits I have wasted trying to get no human voice.

violet narwhal
#

Why is Suno changing my prompts???

prisma island
#

Ever since I wanted to use the black friday deal I get this error message. But it's the same billing information I used for months already and my pro plan worked all along. I can't use a different paying method

image.png
elfin pier
faint harness
severe steeple
clear ingot
#

is suno studio good? im editing my song, but when i play the song in the studio, no sound. like its muted... why?

pearl dock
#

No matter what I do or don't do, Suno wants my song to be country. This has happened before, apparently somebody on the coding team has a major country fetish. I uploaded an 80s power-pop song by my old band with male vocals, no prompts. I get hard country replete with steel guitars replacing the twin harmony electric guitars. So I exclude every conceivable country variation, even Americana, plus Male vocal toggle. Still no progress, all 100% country. WTF?!? So I blow away that session and start anew, this time with smart prompts describing 70s classic rock with 80's pop/rock groove, noting the "sizzling" twin harmony guitar solo, but instead get Texas swing Telecaster solo that ignores the brilliant harmony guitar solo from audio. Some coder at Suno must have a major h@rd-on for country and slips in this crap during updates? Or something? I usually get great results, but this insistence on one genre (country) which cannot be deterred can't possibly be "random", which is the core of AI. Dammit. Are they really TRYING to make a bad AI app?!? Are they intentionally sabotaging the app because of some internal issue with corporate?

#

Oh, I forgot to mention, before I toggled on the Male button, I was getting country divas who have nothing whatsoever to with with the 80s male power-pop vocalist on the uploaded demo. Quite a leap. (sigh)

solar sigil
#

hi all i need help i am not sure ho to cantact i am unable to log in to my suno account using my mobile number it was working to days agou i cant access the platform

ebon violet
#

I'm sick and tired of this damn mess.
I'm sick of this damn mess.
Thanks, SUNO, for these bugs that haven't been fixed at all.

Capture_decran_2025-12-24_230757.png Capture_decran_2025-12-24_230818.png
#

These images are from now.

#

I've had this problem for a week now.

patent skiff
#

HiI cant connect to my account

ocean crescent
#

My album is finished except for one song. I can't finish this because Suno thinks this B-i-b-l-e passage is copyrighted. Can this get fixed immediately? Matthew 5:3

“Blessed are the poor in spirit, for theirs is the kingdom of heaven.”

jaunty mesa
formal cape
#

[Bug Report] Cover art and HOOKS thumbnail not reflecting selected images correctly
Dear Suno Support Team,

Thank you for your continued work on Suno.
I am a Suno user and would like to formally report the following issues.

■ ① Cover Art Not Fully Updating
When updating or changing a song’s cover art, the action itself completes successfully.
However, the updated image does not consistently reflect across all areas:

The new cover art appears correctly in the song edit/details screen

On the song display page and/or in the downloaded video (Download Video),
the original cover art from the time of generation continues to appear

In some cases, this persists even after waiting for an extended period

■ ② HOOKS Thumbnail Uses an Unintended Image Area
When setting a thumbnail (eyecatch) for HOOKS,
the system appears to use an unintended portion of the image,
different from what the user explicitly selected.

The selected image or crop area is not applied correctly

An automatically chosen or incorrect area is used instead

Re-selecting or reapplying the thumbnail does not always resolve the issue

■ Troubleshooting Already Attempted
To rule out local or client-side issues, I have tried:

Hard refresh and clearing browser cache

Checking in incognito/private mode

Using different browsers and devices

Logging out and logging back in

Re-uploading images with different file names and formats (PNG / JPG)

Despite these steps, the issues described above still occur.

■ Reproducibility
These behaviors have been observed across multiple songs.
Similar reports have also been shared among users both in Japan and internationally.

■ Additional Notes
At this time, it is unclear whether these behaviors are:

Intended specifications (e.g. automatic cropping or fixed thumbnail logic),

Cache or propagation delays, or

Unintended bugs.

I would appreciate clarification on the expected behavior.
If needed, I can provide song URLs, screenshots, and environment details (OS, browser, device).

Thank you very much for your time and support.

43sthQDD.jpg yieLrmFE.jpg
silent radish
#

Suno is reporting Three Blind Mice as "copyrighted material." It is pretty firmly in the public domain considering it is over 400 years old

little void
rancid fossil
floral sleet
#

Hi, I’m getting a system error when I click Create in Suno.
Error message: “An error occurred. A system error occurred.”
It happens consistently, even after refreshing, changing browser, and simplifying the prompt.
Could you please check if this is a backend or account-related issue?

safe sluice
#

Before the probably recent sneaky update the non occidental instruments worked fine (shamisen, koto, dohl, sitar, etc...) and now ? even if i put 3 or 4 times (!!!) the instrument in prompt... suno said "nope". Someone got the same ?. The sound overall seems gritty like the old v3.5 again, there is micro-cuts everytimes, the intro restarting from 30 seconds and the list continues... is it just me or ?...

ocean crescent
quasi mulch
#

But does it also give you problems that generates songs of a few seconds and gives you back the credits or just me?

random plank
#

guys i think there is a bug with safari and studio not playing

primal rover
chrome abyss
frank ledge
solemn zealot
#

15:16. But it's composed two songs and put them in the same file.

#

Also, across the board, there are glitches throughout every track. Quality has degraded horribly in the last day.

#

The funny thing is, I reduced the length of the lyrics because it kept pushing beyond 7 minutes.

primal magnet
#

I also have been experiencing digital glitches and spikes, pop, clicks. any word on what is going on or when it will be fixed? and if we will get the credits back?

solemn zealot
#

I've been through 24 iterations of this track; all glitchy junk. Arguments here tend to fall on deaf ears. I was just hoping for some confirmation from other users that I was not alone in dealing with these issues. Even if you do get a team reply, it is the holidays, so it won't be in any way timely. Gotta kiss those credits goodbye and return later.

dense copper
#

Prompts bleeding over from previous songs. Is that the browser cache?
I deleted all Lyrics and Styles, but the end result, had instruments and sound effects from an old song (where they DIDN'T work), very odd.

thick thistle
#

(Persona already exists for the root clip)
But I already deletedit, I get a 404 error ifI try to click it so its technically gone

obsidian igloo
#

Hey Suno dev team, I'm seeing a lot of API failures (403 forbidden) for a lot of the actions, like publish for example. Before that , I do see JS failing to load due to Content Security Policy directive, so I'm guessing the APIs are not getting authenticated properly.

I have tried clearing the cache, tried different browsers and tried over VPN just to make sure it was not an issue with location or ISP. Noticed this while submitting for the Holiday Remix Contest, where i hit publish but it never actually got published. I have tried this on Chrome Version 143.0.7499.170 and Firefox 146.0.1

image.png
warm lark
#

i cant login can anyone help

sacred anchor
warm lark
#

help

#

pease

faint harness
rocky ledgeBOT
# faint harness dont expect anything back just keep reporting it as a bug. doubt Suno teams will...
🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵
warm lark
#

i suscribed, i cant login

#

@rocky ledgei cant login

#

I am a paid subscriber (Pro/Premier plan), and I am currently unable to log into my account on my mobile device because I am not receiving the SMS verification code.
This issue has prevented me from using the service I paid for. I request that you resolve this login issue immediately. If the technical problem cannot be fixed promptly, I request a full refund for the period I have been unable to access my account, as well as compensation for the service interruption.

#

I am a paid subscriber (Pro/Premier plan), and I am currently unable to log into my account on my mobile device because I am not receiving the SMS verification code.
This issue has prevented me from using the service I paid for. I request that you resolve this login issue immediately. If the technical problem cannot be fixed promptly, I request a full refund for the period I have been unable to access my account, as well as compensation for the service interruption.

fiery torrent
#

I’m preparing my songs for distribution and noticed a recurring issue: the generated vocals have crackling artifacts baked directly into them. This isn’t about mixing or editing, the noise is already present in the vocal layer before any processing. Since I want to release these tracks publicly, it’s a big concern for quality. It’s not just one song, it happens across multiple generations, so I wanted to share this here in case the team can look into it.

fiery torrent
#

To give more context: I’ve been working on several songs with v5 over the last 10 days. Once I noticed the strange crackling sound, I tried generating multiple covers and even remastering, but the noise was still there in different parts of the songs. I also generated stems and confirmed the crackle sits directly on the vocal stem itself.

#

I could have fixed it on Suno studio but because each new cover or remaster has slight differences in melody and tone of voice, I can’t splice in clean parts from one generation to fix another, they don’t match up. That means the issue can’t be solved by editing or patching; the crackle is baked into the vocal output itself. Since I’m preparing these tracks for distribution, this is a serious quality concern. I don’t want sound repetitive, I just wanted to provide these details so the team has a clearer picture to investigate

vast surge
#

why????????

20251226_185029.jpg
steel lance
#

Hi guys, I cannot seem to create my Persona. I always get this API error. Any suggestions? I have a paid plan.

Screenshot_2025-12-21_154644.jpg
worthy mauve
#

Vocals are starting to sound very artificial again in V5. Also the sound quality is degrading in many generations. Remaster or covering the song doesn’t do the trick anymore… what’s going on?

urban rock
#

Im having issues logging in, if I use my phone number on the desktop app it dosnt send me a code, now. But it kept logging me into another account that's not mine, I've sent an email to support, but Im still finding no answers to this issue, I even joined discord thinking that may help me log in, but still 😔 so I'm locked out of my account and only have the app, which is useless when all my workspaces etc are on desktop. Has anyone else had similar issues

fiery torrent
fiery torrent
rose timber
#

While I was making the song and editing it, this popped up on my song.

jagged shoal
#

They must be doing something in v5. I just went back to v4.5 and it sounds much better.. Come on SUNO we are paying for this platform.. Sucks!!

lavish mirage
#

At some point in the song, an underwater effect is created, although it returns to normal a few seconds later.

faint harness
lavish mirage
#

funny

severe belfry
#

Still wondering, when trendings will be fixed. Global trendings: Songs with Studio, local trendings (in my Case German): Looks Like Not, local trendings: i tried Songs with crop, legacy Editor crop, Just use persona, use Cover etc. But never appeard in the Last weeks, No Matter how many Plays, Views or what Play/Like Ratio it was. 🤣 But a Song, 2 days old with 2 Plays and 1 Like appeared there?!?!?! Also Always around 30 Songs with less Plays or Likes then Mine are there. 🤣 If there IS a Logic , pleeeaaaasseeeee Share it with us, and i will Not ask anymore 🤣 If trendings are more Like a "random Track list" please rename it 🎄

faint harness
#

pretty sure they have given up on trending at this point.

steel lance
fiery torrent
#

Yeah, that’s what I meant. You can choose any section of the audio you want for your persona, especially if there’s a specific tone of voice you like. But when I tried making the clip shorter than 30 seconds,like around 20 seconds,it kept crashing for me. So I just keep mine at 30 seconds to avoid the error.

somber junco
#

is it just me or is suno gettign worse it making 5 mintus song but with in first 3 mintus it coudlent get past first chorus with otu goign back to the intro twice

#

i feel liek fi suno fails to make osng it shoudl jsut give back the credits though cuz this si basicly a fail

#

though idk might be gettign stuck on lyrics cuz ther eto gorie if so why didnt it block it int he begining

#

owh its just a bug with how audio is getting parsed it thinks itfinished before ti si so it tries to replay when its stil counting up

faint harness
somber junco
#

this is a audio parsing isue with local cash storage i thinkcuz if you refresh its gone

faint harness
#

have had it happen on PC and mobile browser. hope its a simple error that just phases itself out

somber junco
#

i hope to though i dont think its such a major bug that they woudl put it in prioiretizes bin sinse it hase a fix on user end

ornate obsidian
#

I updated my artist name, on web page it changed but when I wanna share song to discord chat, name on image inside media container won't change

4d4467be84871623.png
gray dagger
#

I'm having some issues with Suno Persona lately. When creating music in Vietnamese, the rate of pronunciation errors is suddenly much higher than before. Previously, I could fix it by regenerating 2 or 3 times, but now it seems almost endless—errors keep appearing with different words each time. Persona Extend is also failing continuously; it doesn't just extend my intended segment but adds lyrics from other attempts, and the rhythm is no longer as smooth as before, often becoming inconsistent and requiring manual adjustments. Is anyone else experiencing this, or is there anyone working on fixing these problems?

#

In addition, there are also audio distortion issues due to problems with disc error, making some parts sound raspy or distorted

late trench
#

CSS of it is not correct (First generation) (The loading sign)

image.png
short copper
#

Your CAPTCHA thing to verify that we are humans came twice in 30 minutes and before that already once !!!
What the heck? How often are you gonna check us now? You did not do it for 2 years and now what ????
And how often will you do it ? Why two times in half an hour ?
I was generating songs in a normal personal pace.
Who needs a bot to generate songs?
And once we pay for the songs, do we still need to be checked ? Does it matter how fast or slow we generate the songs
while we pay for it and the system has anyway a maximum song generating limit ?

timber cedar
#

I'm trying to create a persona, and it keeps telling me that a 'Persona already exists for the root clip

#

but there isn't one. there isn't a persona for that clip. i had an old one and i trashed it, why can't i make a persona from my song?

glacial badger
#

Someone please help me! Suno took $10 from me, but I can't create any song. It say that my current plan is pro plans 8$ yearly but I subscribe to pro plan 10$ monthly How do I do? It already take my money 😭 😭 (btw I use it on website)

#

and I can't Change Commitment too.

stark glen
#

I can't downgrade my plan because I paid for premier yearly but it didn't go through now I am stuck I can't do anything. Please help I'll send you email but I don't think I will get reply soon.

little void
#

The web player has a bug. When i am playing my songs from the subpage that lists all songs....in thumbnail mode...it stops playing back my songs due to not having loaded in the rest of my songs, and starts playing other people's song. and when i checked to the page it clearly looks to be caused by it only partially loading my song list because I had not scrolled down to the very bottom of the page.........so this is a legitimate bug in the web browser not fully loading your songs, and once the buffer is out or however the player queue is filled instead of checking if you had more songs to load it goes into autoplaying other people's songs (the behavior when you reach the end of playlist or end of your songs landing page)....how very disappointing nobody tested for this or even thought of the scenario when designing the feature....

worthy mauve
#

The vocals in v5 are starting to sound really bad since a couple of days, also the sound again is degrading after like 40seconds

little void
# little void

it did it to me again today, except the missing song was not to be found by unchecking all the filters....no refund was detected or made by the system for the missing half of the render....so this issue seems to have gotten worse from my first encounter

little void
boreal fjord
#

Why do i only have 5 credits and why can i not generate 1 song with those credits? If a song messes up (eg; 15 second songs) and we get those credits back they are still unusable?

void sage
primal canopy
#

Today, I'm only getting 3-second tracks. Anyone else experiencing the same?

#

Screenshot

image.png
little void
quaint turret
worthy mauve
elfin mango
#

I think I did something wrong

#

I played around with a song but it wouldn't remaster. So I decided to cover it with new lyrics. But now it takes forever to load

marble oxide
#

HI! I cant uploadning the audio file, because the uploading fail.... Someone can help me?

severe coral
south stump
#

I generated a song using Suno v5, but only my credits were deducted and the song wasn’t created. The message I received was:

‘A clip got stuck while generating. No credits were used and you can retry.’

However, even after logging out and back in, the credits (30) have not been refunded. Could you please check and help resolve this?

elfin mango
severe coral
slender birch
elfin mango
severe coral
slender birch
#

I am currently unable to generate songs.

spice talon
#

same here its producing nothing atm

formal matrix
#

question, so i am getting things saying the generations got stuck and that no credits were used but then my credits are still gone.. is this normal?

elfin mango
#

I think it's because I based my song on a real song, so I got copyrighted

#

But I thought as long as I gave it new lyrics (the new cover) it would work

spice talon
elfin mango
#

everyone I mean

slender birch
spice talon
#

now it says that so yep Who unpluged Suno?

elfin mango
#

0:00

--:--
A technical issue is affecting everyone right now—it's not just you! Song creation will be back soon. Keep listening in the meantime!

#

Got that at the buttom of my pag too

severe coral
bright bone
#

cant genereted song, fail for many times and no credits return

image.png
elfin mango
formal matrix
#

Hope I get a refund because I used extra money to buy credits

remote crescent
#

Yes, I've lost the credits.

severe coral
severe coral
severe coral
spice talon
#

; ; i really needed some movie trailer music for tonight videos bummer

elfin mango
#

All my credits came back, that's good at least

fresh sentinel
#

Hi! i just conected to suno via website and i have this message on the botton page: "A technical issue is affecting everyone right now—it's not just you! Song creation will be back soon. Keep listening in the meantime!" I can't found here on suno discord any explanation about this

worthy mauve
#

Are they also gonna fix the static noise in V5 while they at it?

vocal finch
#

How long does it usually take?

remote crescent
viral aspen
#

premium subs should have their own dedicated servers

ashen abyss
#

So, when can I make a song again??

dusk comet
#

Hey guys

I'm running into a recurring issue when trying to generate a song.

Error message:

"Create failed due to an internal error. Please wait a few seconds and try again."

This happens consistently across multiple devices on the same account , so it doesn't seem device-specific. Waiting and retrying hasn't helped so far.

I've also taken a screenshot of the error if needed. Has anyone else experienced this, or could a mod/dev help look into it?

Thanks in advance!

elfin canyon
#

I am new here: does this kind of technical problem happen frequently, or is it an exceptional case? I imagine that during the holiday season, the repair of Suno might take a little longer.

ashen abyss
#

No notice of the error, just keep users waiting? I want to know what the problem is and when this error will be resolved!

severe coral
rocky ledgeBOT
# severe coral First time seeing such errors after being a member for a few months now
🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵
severe coral
unique marten
#

any clue when it will come back for creation ?

restive oxide
#

internal error

solid tulip
#

I have the issue with generating as well. Not in the app, not in the desctop version generation is not available.

rocky ledgeBOT
#

<@&1082792303976001547>

🚨 User assistance requested for a potential bug report! [Jump to message](#🪲┃bugs-web message)

restive oxide
#

anybody knew when it will be fixed?

rose timber
devout remnant
#

It's broke

Screenshot_2025-12-28-12-27-57-418_com.android.chrome-edit.jpg
brittle cargo
devout remnant
#

And it's the weekend so idk how long it will be good 👍

restive oxide
#

we should be compensated like some one day added to our subscription or if it's taking so long

unique marten
#

i dont have the warning orange message anymore, but still fail and use my credits :/

sacred yacht
#

hello ?can i have some help here?

#

can anyone help me ?i purchase and created the acoount on 20 of dec..next day i did not hae any subscription on my account , however my money was taken ..i did send email but since then i did not get any answer

burnt jackal
sacred yacht
#

th

worthy mauve
#

Hello, I have a problem. For the past few days, the quality of about 95% of the tracks I generate has been poor. This ranges from vocals suddenly sounding metallic or artificial, to instruments that don’t sound clear or sharp. Sometimes there’s even that familiar “underwater” sound.

I’m using V5, which I was extremely happy with. For several weeks, I was able to achieve really great results that I was satisfied with. So it’s not an issue with the prompts or anything like that. My software is up to date, and I’ve cleared and cleaned all cache and cookies, but none of this seems to make a difference.

Is there anything else I can do to make v5 sound the way it’s supposed to again? I’ve tried v4.5 as well, but that doesn’t seem to be much better either. Are more people experiencing this problem in recent days?

shadow vault
#

Ive been unable to extend my songs properly lately, not getting the "get full song" option when they are finished?

covert plank
#

Uploads not working. iOS safari. Something wrong with upload parameters it seems. At initial upload then preview time code shows start and end time as the same. Example:

      {file name here}
          01:15 / 01:15

[waveform_spectrum preview]
(Start over but ) (save button)

jaunty mesa
#

Every single generations is still utter rubbish. Static, jitter and random clicks are ruining every single song. This did not happen before and isn't good enough for a paid service. What gives?

worthy mauve
silver rune
#

why only 2:13 max. now? realy?

safe sluice
#

@worthy mauve V4.5+ work better than V5 now... choquer

little void
# severe coral Yeah same here

uncheck your filters it may have hid them there, i ran into something similar...new generations were going to the disliked filter even though there was no dislike....also had generations show up in workspace 5 minutes later...so far i have found the generations if it took the credits....

jaunty mesa
potent crescent
#

Hi there, I (pro/premier plan) have trouble with downloading videos. (On website) It just fails every time. Please help me.

formal matrix
#

Okay, so i was having the error of this and my credits were not returned...

Photos_MBdQ1vZdJI.png
agile harbor
#

Another one about credits. Sometimes when you generate songs you get only one version created, while second one produces error (We experienced elevated usage). No credits refunded in this case, and you get only 1 song for 10 credits.

sour laurel
#

and suno is down again and of course while I am in the middle of working on my track 😤

long mauve
#

same... suno not coming up on desktop

random plank
#

suno is down for me too

long mauve
#

it's down on android as well apparently

zenith cypress
#

Why on earth dont they have a "systems status"..... 😮

hollow sand
#

We're aware of the outage and it is being investigated.

woven otter
#

loading and error

muted kite
#

Hopefully it gets fixed soon

fiery torrent
#

Subject: Suno Not Loading on Web or App , Possible Service Outage

Report:
I’m currently unable to access Suno on both the web platform and the mobile app.

• The website does not load (blank page / infinite loading).
• The mobile app also fails to load, getting stuck on the initial screen.
• I’ve confirmed this is not a device or network issue, as other apps and sites work normally.
• Multiple other users have reported the same problem within the last hour.

This appears to be a service-side outage affecting login or server availability.
Could you please confirm if there is an ongoing issue or provide an estimated time for resolution?

Thank you.

long mauve
#

It is back up thank you for your prompt actions

fiery torrent
#

Update:
Both the web version and the mobile app are now working again on my side.
Thank you for looking into it appreciate the quick recovery.

#

Didn’t last long unfortunately

long mauve
#

nope it's starting generations then it just hangs and get the clip error

void sage
#

I just tried to edit a track and it said I had to subscribe to use the editor (I use the legacy editor) and I have a subscription already that I pay monthly for
And now it's hanging. It's my weekend and this is the time I have for using Suno and it has been down last night and today 😢

static iron
#

server is down

image.png
#

lol
I stopped using Suno for a long time, and today, when I wanted to try it again, of course it did not work.

image.png
drifting thunder
#

I LOVE it when Suno acts like this. It's money well spent for a monthly subscription.

fallow lava
drifting thunder
drifting thunder
fallow lava
static iron
#

i already spent 1k of credits trying to find "the right song " XD

#

maybe it was time to stop

zenith cypress
#

Because its a paid service - and maybe this was the only available evening he/she/it could use with suno on the screen 🙂

drifting thunder
woven otter
drifting thunder
# woven otter

Yep, I've been seeing that for about an hour now. Maybe a bit longer.

thin fossil
#

Site no longer loads forme,and yes I have the same issues over and over and lose 100s of credits and time. Songs cutting off, not pronouncing simple english cutting off at the same runtime over and over, starting the song again halfway through a mic. It's an eveyday thing,nota recent thing. They should fix the structure before adding more floors.

shy shuttle
#

Suno down?

IMG_9846.png
fiery torrent
woven otter
woven otter
fierce herald
#

it fell on my side too

raw girder
#

from Chrome I get this message, but from Mozilla I can open the page

image.png
clear ingot
#

every device...

Screenshot_20251229-063023_Suno.jpg
hardy jacinth
#

Is Suno ok?

Screenshot_2025-12-28_183019.png
ember grail
#

I am getting: "message" : "service unavailable"

elfin pier
hollow sand
#

Unfortunately we're still experiencing issues but this continues to be investigated.

timber rover
sour laurel
analog saffron
#

btw i love suno, please fix it soon!

clear ingot
timid bone
elder mauve
#

Im getting site unreachable message now

proper hull
#

The website is saying the same thing for me and I somehow got logged out of my Suno account on the app and website as well which I never log out of it.

hollow sand
# sour laurel any updates here?

Progress is being made. I don't have an ETA but given the nature of the problem, it may be worth waiting a bit and trying again in an hour or so. (Again this isn't an ETA, just that I think it'll take a bit longer to resolve.)

sour laurel
hollow sand
clear ingot
#

i think we can access suno rn

#

its been fixed i think. on my device its running

analog saffron
analog saffron
clear ingot
#

dont make anything rn. check everything first

Screenshot_20251229-072427_Suno.jpg
lost hearth
#

and the site is falling down down down down down

analog saffron
#

Can't fix it now but maybe I can help prevent it going down again 😉

image.png
analog saffron
lost hearth
analog saffron
#

i'm imagining a country song about an AI girlfriend

#

She didn’t leave me, she didn’t run,
Didn’t find a cowboy with a bigger hard drive than mine.
No slammed door, no last goodbye,
Just a spinning little wheel and a frozen reply.
I’d still be holding her if I could somehow,
But love ain’t love when the server goes down.

tender crow
#

Down the hole where rabbits only should go Suno jumps and drops it's code

long mauve
#

was hoping to generate a song and see if suno couldn't tell me what the problem was... do you think the developers have asked suno what

#

s wrong?

analog saffron
#

like humans, AIs can often be mistaken about the cause of their own malaise

tender crow
#

And it really doesn't know it's not an LLM with a memory loop or readability the way most think..

analog saffron
#

technically none of us know for sure we're not LLMs

#

like looking for an ox, riding an ox (buddhist proverb)

scenic briar
woven otter
#

indian devs workin on it 🐭 👍🏼

hollow sand
#

Outage is ongoing - I see from general-suno channel that some users have mentioned that they can log in, but the website and apps are still unstable. This continues to be investigated.

waxen blaze
#

cant log in on me. what happen?

brazen pivot
#

Give the devs a break 😂

livid summit
#

@rocky ledge, Why are you down?

waxen blaze
analog saffron
# scenic briar Pain is how you know...all life is suffering: real life anyway...also Buddhist

yeh there's some interesting stuff in buddhist teaching. To Descartes it was the presence of thoughts that proved his existence. When you apply that stuff to AI though, you have to get really precise about the definition of words like "pain" and "thought". Do LLMs "think"? well, I say my computer is "thinking" even when it's just crunching data.

Is back propagation training painful to a neural net? It is punished when it fails, is that painful?

livid summit
#

<@&1108435550475653161> Team? Why are you down? Can you give us an update?

brazen pivot
#

Lol really you REALLY need to have your sweet sweet music.

#

I'd wait a whole month if I had to

heady fossil
#

from Suno in this chat log: "Outage is ongoing - I see from general-suno channel that some users have mentioned that they can log in, but the website and apps are still unstable. This continues to be investigated."

analog saffron
#

i imagine Suno is a complex stack of software running on a whole range of different servers, there's a lot of points of failure in setups like that

drifting thunder
#

Seems appropriate for the outage!

EcbSnQlVErh29IotsXaR--0--xz1t2.jpg
analog saffron
#

web apps are easy on their own, but once you start having a huge infrastructure behind them, that's when you get issues.
Even traditional database servers can become a pain when you have a tonne of users all trying to access them, but when you've got that, and then LLM integrations, API calls out to AI image and video generation services, and whatever crazy magic suno got going with their own AI for the actual music generation, it's a lot of things that have all gotta hang together just right for it all to work. I've built systems at that level of complexity and they're hard work to get reliable!

little void
#

since credits don't rollover they need to provide a refund for the day about 100 credits will make it right, weekend is prime song creation time for most of us.....if we don't demand it won't happen

brazen pivot
#

Lol I guess we make it worse by everyone constantly trying to access the domain

delicate lintel
#

From all the time I have used Suno since v3.5, two times has happened outages (that I know of)

How weird... considering it's almost 2026 to take place the beginning of the WMG's transition

heady fossil
#

That is exactly what I was thinking Ky

brittle cargo
#

Can’t log in right now…
I just paid, and now I can’t use it anymore6127turtlestab

woven otter
woven otter
long mauve
#

hour and a half.... was it server stress that did this?

sour laurel
#

down now since 3hrs. Not funny anymore!

storm crow
#

It shouldn't take too long.

chrome_BUl1EpfDOv.png
little void
hollow sand
#

The "virtual queue" is a temporary thing whilst we work on the underlying problem causing the outage. Sorry I don't have further information regarding this, and that it's taking so long to resolve.

long mauve
#

this kind of thing sucks to happen but it does happen I hope more people can be understanding even if they havent had to ever deal with a crash on a pc before...

copper nacelle
#

this suck balls

Screenshot_2025-12-29_at_9.22.57.png
brittle cargo
#

The waiting time keeps suddenly increasing—how long exactly am I supposed to wait…PepeHappy

copper nacelle
#

2 hours is insane.. I need to work on a project

brittle cargo
#

I can’t get my work done and can’t be online constantly waiting in line. I hope you can consider compensating for the subscription time
My waiting time has been hovering around an hourumm umm

winter gate
#

s it just me that is having this issue where sometimes it will generate the track but halfway through go back to the beginning and restart so the song is like 5 mins long

long mauve
#

yes, I have had a few of those... even had one over 8 minutes like that lol

glass wedge
#

I was ok with waiting in the que but when it finally got to zero time to wait all I get is - "{"message":"Service Unavailable"}"

frozen pond
#

Being put on a waiting line while being a paying user is wild

long mauve
#

ouch

brittle cargo
peak gazelle
stark meteor
#

whats up with the cloudflare waiting room to sign on to suno when i paid to use this service

long mauve
#

they are fixing it after a crash

stark meteor
#

must be a bad crash

rancid rivet
#

sounds like ddos mitigation

red ibex
#

I pay a premium for service and have to wait 4 hours in a queue to use my PAID service?!

elder mauve
#

4 hours

Screenshot_20251229_023854_Chrome.jpg
long mauve
#

Well it's better than your aol disk breaking and you can't get on the dial up internet... computer problems suck...

gritty wraith
#

Why are you stopping me when I have PAYED for being able to login 24/7

rancid rivet
#

zero complaints here.. I do ddos mitigation.. take your time, get it done right.

gritty wraith
#

Why is cloudflare stopping me I assume you will give back the time I loose now!!!!!

peak gazelle
waxen blaze
#

@sand depot suno suno cant you read this all? bruh i pay for 1 years and then you told me to wait 4hours????

brittle cargo
#

The wait time to access Suno keeps getting longer—I feel like I’m going back in time
If I could go back now, I would cancel my payment39

gritty wraith
#

Wade Atlas: if you dont use it dont pay for it

brazen pivot
livid summit
#

Can someone give us an update as to what happened? [AND ONLY FROM THE SUNO TEAM]

peak gazelle
long mauve
#

have to admit, it's been a while since I have seen the waiting list... I hope suno recovers quick I wonder how much back log it has to fix...

red ibex
#

I just hope they come up with a better solution than putting people in queues.

peak gazelle
#

its just bad timing. Holidays has most people unnaccessable for an emergency like this. They're basically trying to scramble with potentially 10% of the manpower they should have for it

#

definitely sucks, but every server for every company goes sideways at some point

stark meteor
#

i just would think with all the money suno gets from subscriptions they would hire more people

#

its like 8million a month i think

long mauve
#

if it were a human doing all this work for you and it suffered from a stroke would you be so critical?

peak gazelle
stark meteor
#

i get it i love the suno family its just i think they can do better

#

suno is my only avenue i use for music and I stand with you all regardless

copper nacelle
#

Now it shows 4 hours haha

analog ibex
#

Just a hunch, but now that I see the Cloudflare banner and traffic throttling, is anyone else thinking DDoS?

livid summit
#

My current wait time as of now

image.png
long mauve
#

someone suggest that earlier

whole willow
#

me too 4h

peak gazelle
livid summit
#

And now... It's going down fast

image.png
long mauve
#

it is generating now I am in...

#

from the mouth of suno...
Suno the Great will rise
From the ashes of this crash
Turn this blackout into fire
Turn this scar into a badge
Suno the Great will rise
From the burden and the strain
What broke us down today
Builds us stronger in the pain

stark meteor
#

lol

livid summit
#

Now it's under half an hour

image.png
uneven sedge
gritty wraith
faint sapphire
#

When will this be fixed? It's taking too long lmao

peak gazelle
#

Based on how their website is acting atm, they are very close to a fix

hollow sand
#

Things should gradually be returning to normal. The "virtual queue" is temporary (it was put in place whilst the underlying issue was being addressed.)

livid summit
#

@hollow sand, It's back on now! And thanks for everything you and your team do. Would you mind telling us what happened?

faint sapphire
faint harness
#

extends appear to be fixed now as well. no longer seeing the weird tunnel sound 10-15 seconds into them now.

analog saffron
#

hmm i've actually had issues with my other AI tools today, might not actually be limited to suno the issue

#

i dunno they haven't really explained what's actually wrong afaik

faint harness
#

may have had something to do with the tunnel sound affects and weird gens from right before christmas. thats my guess.

viscid stone
#

Is creating persona's not working?

fresh adder
#

My Credits didn't carry over for this month. I took advantage of the black friday sale 1 year subscription. I got it last month.The twenty ninth. It's currently December The twenty ninth I don't see it.

stone bronze
#

I can't access my existing account than i have a new one..?! I go into my existing account with my phone, but I have a problem with using a web browser to use the studio, so I looked it up and found that there was an error,I need to solve it...

fiery token
#

How can I resolve this error during production?

image.png
sinful wadi
#

The system was down for quite awhile, now in US its back online yet my previous created songs during playback now are fading in and out very strange

balmy gust
#

Extract Stems function is loading eternally 🙁

gaunt sail
#

did anyone get boosted to 10k credits after the outage? and then an hour later lose it ALL to 50 even though you had credits before the outage??

fresh adder
urban rock
#

@stone bronze I solved my issue by going back in my search history and finding, a link that was working in the beginning saved it as a shortcut and cleared my cache

ornate wigeon
#

Patients all. There are a lot of bugs need dealing with, give them some time to sort it out and after we can continue to create beautiful music.

silver idol
#

Please add an option to turn off all songs ability for others to remix my songs without going to each song and turning off visibility and permissions option then turning off remix permissions and comment permissions.

faint sapphire
#

May I know why it shows (no style) to my songs in the profile section? Is there a fix to it?

image.png
urban rock
#

@silver idol yes true and agree, I'm not risking my music account to log in when there are issues

solemn zealot
#

v5 is still experiencing issues, I see. Still artifacts, glitches, restarts and repeated lyrics.

left cargo
#

Hi Team! Urgent help needed with Account Access.

I lost access to my account (Pro plan) after a subscription change. When I try to log in with my phone number, the system creates a new empty Free account instead of logging me into my existing profile with all my songs.

I have already emailed support@suno.com. Could a <@&1082792303976001547> please assist? I can provide payment proofs in DM.

burnt jackal
queen willow
# silver idol Please add an option to turn off all songs ability for others to remix my songs ...

Think this would be an excellent suggestion for #💡┃suggestions-web . I've been having the same thought, but forget about it by the time I return to Discord. Having a global permission reset function would be awesome. While you're at it, chuck in a suggestion for clearing out old Style descriptions which bring shame to my lineage, past, present and likely future - but I'd like to keep as is otherwise as there seems to be no way to retain the "remix of" link to the original song that were covered. I'm sorry, but I'm lazy and since you're maybe heading in there, then hey. xD

dawn ruin
#

Lost pro status and cannot log in to iOS app.

undone harbor
#

Can't sign in

reef crow
#

how to solve this problem? I'm losing my points because of this, how do I resolve this bug and recover my points?

Screenshot_1.png
queen willow
icy surge
#

Hey guys...my normal replenishment date is on the 9th. 3 weeks later I still never got the credits.

Reddit keeps suggesting discord. Anyone know where I can get some help?

#

Hey guys...my normal replenishment date is on the 9th. 3 weeks later I still never got the credits.

Reddit keeps suggesting discord. Anyone know where I can get some help?

spark light
#

I have been on a Pro account for a while. I was charged for my Pro subscription then the next day I upgraded to Premiere and was charged a prorated amount to cover Premier subscription. After I updated from Pro to Premiere my account instantly reflected the upgrade but Studio does not load. Is there a sync issue going on?

jade patio
#

Suno still can't create separate instrument tracks for an existing song. If I want to add a new drum track and select the whole song, Suno only does part of it!!!! WTF???

And Suno still cannot create one single instrument, ie: no matter what you write it always includes other instruments you never asked for. WTF??

How hard is it to follow these simple instructions?

Do you guys have any actual pro musicians on your programming staff? It sure doesn't seem like it.

stark glen
#

This is my last message for suno ai after wasting my two three weeks to resolve my billing issue. Thrre discord channel is the worst ever. I give up on my suno account. Which I cannot access anymore. Because of stupid billing cycle. So now I am going to try open source song generator on my pc. Goodbye suno.

reef crow
silver idol
static iron
burnt jackal
burnt jackal
# jade patio Suno still can't create separate instrument tracks for an existing song. If I wa...

Suno works on an audio diffusion model where everything you hear is created at the same time - it's not cleanly isolated into separate tracks like you'd find in a DAW, so on a technical level it's difficult to just "add a new track". If it's throwing instruments you don't want in there you can try exclude styles. That does a pretty good job stripping things out. I managed to get a consistent solo piano generation with the prompt "Instrumental solo felt piano soundtrack", so maybe you can tweak that to what you want and see if it works for you.

gaunt sail
#

anyone else getting this error that you dont have enough credits even though you do??

image.png
burnt jackal
gaunt sail
#

no, it isnt due until the 5th of janurary

image.png
#

after the outage was solved yesterday my credits went from around 4000 to 10,000, and then down to 50 and now i have his bug even when buying 500 more

#

i havent made a single song since before the outage because of this odd bug

burnt jackal
#

Really strange. Have you tried logging in using a private window or hard resetting your cache? If that doesn't work it's likely something borked on your account rather than surface-level and you'll need to contact support to check it out

gaunt sail
#

yeah i tried that even on different devices

#

i bought 500 credits and those just dont work wither

#

i went back to my billing page just now and now it says my payment is overdue

#

yet i was using it fine yesterday

#

so i paid the bill, now it works

#

must have been due before the 5th, and the site is bugged or something after the outage

rocky ledgeBOT
# gaunt sail must have been due before the 5th, and the site is bugged or something after the...
🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵
burnt jackal
#

Dang, sorry to hear that. Yeah if it's not even working on the mobile app it sounds like something in your account broke. You can contact support using the email address in #support-guide

gaunt sail
#

nah it works now, as i said above, weird bug with the "next billing date" just being wrong after the outage i guess

burnt jackal
#

oh awesome, glad to hear it's working

gaunt sail
#

yeah me too, ty for trying to help though, apperciate it ❤️

burnt jackal
hazy abyss
#

my account is not publishing currently, can anyone help guide me?

lunar sable
#

anyone tried the new voice persona with making a cover? Somehow the output will get screwed with weird sounding composition that's totally off! Once you remove the voice persona or switched it back to its legacy mode, only then will things finally work.

queen willow
#

I'm guessing by the chatlog that they've pushed a bunch of new stuff to production, and one of which I'm noticing is that the "Generating video, pls wait" message is now overlaid on top of the context menu I'm attempting to initiate another download through. xD

So the clip generation could just be passing intermittent stuff.

queen willow
queen willow
# reef crow how to resolve this erro "A clip got stuck while generating"?

Just make sure to report every dang tootin' song/clip that goes bonkers or otherwise doesn't result in anything that vaguely can be considered the expected result via the 3-dot menu > report > bug and tick the appropriate boxes. Can also be done inside Studio via the right side menu box thing where you find clip info and EQ.

It seems to be the only way to communicate issues in a way that doesn't get written off as bad prompting or user-error.

It is a one-way street though, except for maybe seeing credits reappear every now and then - though I can't say for certain it's due to the reported clips or something else. :D

void marten
#

I'm using an Android phone with an internet interface, but I'm unable to log in multiple times when I'm away from home. I registered with my phone number! I've tried logging in several times but haven't received a password response. How can I resolve this?

queen willow
# void marten I'm using an Android phone with an internet interface, but I'm unable to log in ...

If you're out of country, it could be that the carrier isn't forwarding the message as it could become relatively expensive, or just drop it due to it being destined to a different part of the world as some part of a security/anti-scam measure.

I'm not entirely sure how SMS works in this context, but you could try to get a VPN sub (Mullvad would be my choise), connect to wherever you live after turning off cellular. Theory being that perhaps then the message is forwarded via IP rather than the cell networks.

Another hindsight thing that dawned on me is that your carrier might have a website type SMS client? At least my old business sub had that, so I could easily respond and keep track of SMS without having to actually grab my phone or use other magic to relay it via my phone.

If the SMS never arrives regardless, the solution would be to add another login method, which could be achieved remotely if you have a computer at home which is logged in and can get someone to fire up AnyDesk or TeamViewer on it.

Last ditch effort would be to contact your cell carrier and ask them if they can check if there are any messages which haven't been passed on to your device or otherwise dropped, then follow the breadcrumbs from there. :S

neat prawn
#

All these billing problems started happening right after they got sued And settled out of court from What I read .
what the fock doe it take to get some help around this place,because the billing support hasnt answered in about a week and mike b from suno has not replied to my focking messages. they over charged me twice now

void marten
#

Thank you for your patient explanation. I didn't go abroad; I was just in another city or county. Nevertheless, thank you for your reply! Best of luck! David Huang, Taiwan

outer temple
#

V5 Generations are producing random artifacts, that sounds like an intermittent bad cord connection or something.

shut lynx
shell vigil
#

I only have room for 8 songs on my featured songs list. When I go on android app to look, I can see 2 deleted songs at the top. Is there any way to fix this?

misty cipher
#

Is anyone else having problems with aligning lyrics and extending songs?

It wasn't this bad for me before.

I don't know what's going on. I can't get extend working on any of the interfaces. The extension I'm asking for is about 1–1.5 minute long (final verse and outro) to immediately following a chorus. All I get are 4–20 seconds long outro clips. I tried the current and classic editing interfaces and nothing works.

I'm also having serious problems getting the lyrics to align. I'll correct the lyrics using the legacy interface (I can't get it to work any other way), but if I try to do a cover, it winds up saving with the wrong lyrics assigned to it, even if the lyrics were right on the song, making it very difficult to edit.

Editing a song lately is becoming a huge mess. I didn't have these kind of problems two months ago.

queen willow
# misty cipher Is anyone else having problems with aligning lyrics and extending songs? It was...

Phonetics and rhythm is fun. Try massaging the text (adding an extra space, splitting a word into two or using words that sound similar, etc), adding pauses through [some instructions 2 lines above the problematic line of text] or adding em dashes at the end of lines prior, or the line/word it struggles with to force it to not jump straight to the next word, etc.

Ie:
Line leading up to problem—
Line with problematic timing

Or:
Line with— problematic timing

Or:
Line with problematic—
timing

Just getting Suno out of the rut where it repeats mistakes because it's acting on the same input (the song itself, current style prompt and lyrics, etc), tend to untangle the alignment issues.

My troubles have been similar, but mainly related to Suno skipping parts of words in order to be on time for what it expects to be the next word and to start pronunciation at the exact moment as the old song if parameters (depending on situation, exploration recommended) are set too high values (Ie Audio Similarity when covering, unless you want something that sounds entirely different bordering on a new song - it has to be high, thus massaging input is the only solution).

The problem is Sunos adherence to context and not understanding the concept of "flow" and rhythm past equations. Breaking the old context forces it to generate a new one (here specifically relating to lyrics) - which is more expensive computationally and likely an incentive for it to adhere to existing context in favor of doing what makes sense - even from the perspective of music as math.

ocean crescent
#

I'm getting clicks throughout the song. Makes it unusable.

fathom cypress
#

Hello everyone! I hope for your help. I encountered a problem with converting a file into separate streams. I started the “Get Streams MIDI” process, and the program has been running for the second day already with no result. I tried restarting the process, but the outcome was the same. What should I do?

viscid valve
#

Hello, for four days now I've been getting this error when clicking the create button: An error occurred.
A system error has occurred.
Account name: mmhqz23385

jaunty mesa
#

Song generations are STILL being ruined with random static, jitter and clicks

violet basalt
#

I am having issues with song retarts at about 3:00, then again about a minute after. It's happening in every song, in v5 and v4.5. I reported an example.

worthy mauve
#

What the hell is happening with the static noise on the vocals? Almost every song I generate is having this issue

void marten
#

HELP !I can't log in with my mobile number? Mobile number: +886 0986xxxxxx

burnt jackal
void marten
#

Thanks 👍 I'll Try it.

wheat crescent
#

Are there any known issues with hooks? I'm not able to upload any, and if I click one from the home page it won't load any others.

I've tried Edge and Chrome, both have the same issue. This has been happening for a few weeks so I'm assuming its something on my end.

Clicking "Create Hook" leads to a 'Not Found' page.

silk sundial
#

Tapping on “put it in my Hooks playlist,” doesn’t. On any platform. That I can see anyway. They don’t appear in my hooks feed anywhere or on my home page hooks feed. Maybe they are just randomly entered into the fray.

sudden peak
#

Can't type normally: I have to type a letter then click onto a different section of the generating area, e.g. Styles, for each letter.

urban rock
#

Hey guys I just found all of my recently published songs in the trash bin check yours out see if your songs went there too

urban rock
#

@void marten check you have the correct country code too

crystal walrus
#

@burnt jackal My Google account has been deleted. I want to log in with a new Google account to access the resources from the deleted Google account.

lavish stirrup
#

Nice that now, finally, we can permanently delete a persona.
BUT the problem with the song still, even if the persona is 100% gone, we still can't delete the song related to that. The error keeps saying: "One or more clips are associated with personas. Delete the personas first to enable clip deletion."

nimble rock
#

Hello,
I contacted support by email regarding a login issue with my Suno account, but I haven’t received a response for a long time. As a result, I’m still unable to access my account or resolve the issue.

#

It’s been over a week with no reply, and I have an active paid subscription.

viral echo
#

I would appreciate it if Suno just communicated better. While the overall quality is going down the drain rendering all my generations simply unusable, yet I’m still paying the same for credits. But I guess they can afford this kind of behavior with no serious competition around. Happy New Year!

native edge
#

how to solve this problem?

image.png
#

After the previous issue occurred, and after 500 credits were added, clicking the music creation button keeps giving me this error. The daily free credits of 50 aren't being generated either. Can someone help me?

fallen glacier
small lodge
#

This problem is for the website from an iPhone. Trying to remove a song from a playlist just totally doesn’t work.

analog mountain
#

This is happening on web, I wish phone app had Personas. However I made the persona for what voice I want. But when I use it for another song I don’t just get the voice I get the music to. I don’t want the music. Just the voice. And it was like that before but now it’s not. I can’t use just the voice I want. It’s making me use the same sound of the song. I emailed support and I was told to send links so I did. However it’s been over a month and I have not heard anything back since. But I sent couple more messages to the email support and nothing. So I’ll try it here.

Examples.

This is one of them.
https://suno.com/s/GftgJVk6dkmgXkfq

https://suno.com/s/4kCg1LUlFgqZ1Tbi

Suno
Free From Hell

Listen and make your own on Suno.

Suno
Last first Time

Listen and make your own on Suno.

solid imp
wintry helm
#

All generations since their December 28th update are unusable quality is down, the voices sound like garbage.

stark glen
#

I tried 3 credit cards all 3 declined by suno . I am so pissed of. I cant use my suno portal. Damn you suno developers.

mystic bough
#

I know I asked for the repeat function to be re-enables on mobile, but to make it permament for every song without being able to toggle it off is a little too much guys 😭

ocean crescent
#

I've now wasted about 500 credits trying to get just one useful file. It keeps dropping the first few lines and ending before the last line is finished! AND, I can still hear clicks throughout the file! Is anyone working on fixing this? None of these things were happening earlier in the month.

frail hatch
ocean crescent
jaunty mesa
#

when are SUNO going to sort this god awful degradation of sound quality? This is taking the piss now

rare valve
#

This sucks

Screenshot_2025-12-31_at_12.21.49_PM.png
short copper
#

It's amazing how an AI can be so intelligent, musical, awesome in making a song from scratch in any genre, but in the same time so dumb as a stone, not being able to finish the last 2-5 seconds of a song it just made. It can even cover the song. But ending a song... no way.
All endings (extends) now are either 2 or 22 seconds and not usable.
Why the heck are all the same length ??? That is not normal with a random seed. This must be purpose!
Later edit: I added another part at the end of the song, because it was not able to finish the song as I wanted and not ALL extends are 40 s long !
This cannot be random. So Suno must have preseted the length of last extend near the end of the song. This is a credits monster, by the way.
I remember times when each extends was a random length !
Now all extends at the end are same length.

wide kayak
light star
#

I am not able to download videos of my songs. Is this an issue for anyone else? Work arounds?

light star
covert sky
#

Follow/Unfollow is broken again. Anyone know if SUNO is aware, and working on fixing it?

#

You posted this in June, and it's still broken. great. So tired of SUNO bugs..

high warren
wanton horizon
#

suno.com acces to a lot of external domains, which is quite slow down the whole site. this become unstable, and cumbersome to do anything

#

It would be nice if, for example, you didn't fill the browsers of paid users with all sorts of marketing stuff. We don't need to sell it, we already bought it :)

wanton horizon
tender ember
grim hare
#

studio has a major memory leak problem or something. the past couple of nights I've tried using studio and it lags out and memory usage went up to near 10GB at one point before the browser tab crashed "out of memory". tried this on 3 different browsers and happens everytime.
the long you're in studio, the higher the memory usage goes. it keeps ticking up every second.

void sage
vague veldt
#

+1 here too. Studio gets more and more laggy until it crashes out to Aw Snap page. I'm not doing anything generative (cover/replace/create), literally just editing and playing back in Studio. It crashes even when I'm filling in the submit feedback form 😅

cosmic cargo
#

Is there anyone from the Tech/IT team available?

ebon violet
#

It's been four days since I sent an email about my bug with notifications for likes and comments. And I've had this bug for two weeks. Does SUNO not care about bugs?

rocky ledgeBOT
# ebon violet It's been four days since I sent an email about my bug with notifications for li...
🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵
rocky ledgeBOT
#

<@&1082792303976001547>

🚨 User assistance requested for a potential bug report! [Jump to message](#🪲┃bugs-web message)

stark glen
#

भाई लोगों! मुझे पता है सुनो के मलखान हिंदू लोग हैं आपको भगवान का वास्ता मेरा मसला हल कर दे मेरा अकाउंट नहीं चल रहा

#

आपको ईश्वर का वास्ता?

#

मैंने पिज़्ज़ा डिलीवर कर करके पैसे दिए।