#👉│feedback-general

1 messages · Page 15 of 1

neon dawn
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Was it a dream or have I seen a screen that perplexity is offering Statista and Pitchbook?

placid jasper
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Outdated.

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river wagon
rotund kayak
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na these mfers changed the limits

sharp cloud
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I am a pro user and switching away from perplexity. The default model I want is Claude sonnet and I have to choose it for each chat. I'm also getting throttled bc of advanced features but I'm not using any. WTF!

lyric gate
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Will definitely unsubscribe. You neutered deep research and removed any ability to choose the LLM model. I highly suggest everyone do a chargeback with your credit card for breach of contract.

placid steppe
elder ridge
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Please tell me where is tech support? Why isn't they responding? They're simply ignoring me and won't give me a refund! I haven't heard from them since February 25th. They're just keeping quiet. I activated the Pro version, and two days later I couldn't use it anymore. This is absolutely terrible. Tell me where and to whom should I write?

raven flint
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Any chance for a lil' bit more credits for a max user to test out computer more thoroughly? Went through 45k like in 2 days 🙂

wispy sierra
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It feels like only people using the tool are talking here. Support is non-existent, with just an AI bot pointing us to talk to a real human, while the real humans are still silent and non-existent.

solemn mesa
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What's going on with perplexity? 😭

grand rover
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Add UPI autopay system!

woeful pagoda
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Not sure if this was a me-problem, but was getting these goofy errors

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last harbor
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@covert sun @native tartan

Hi team 👋

I'm a Max subscriber and a blind researcher who relies entirely on iOS + VoiceOver. I submitted a detailed support request on Sunday, March 1st (from krigspair@icloud.com) and haven't received any response yet.

The request covers a critical workflow issue with Spaces: I'm managing 60+ research files for an international scientific project, and the lack of AI write access to the Space repository — combined with no "Save to Space" option on iOS — creates an enormous accessibility barrier. Each file update requires ~8 manual VoiceOver navigation steps, multiplied by dozens of updates per session.

The full message includes 6 prioritized feature requests (P0–P5), with P0 being: allow the AI to read/write/create/delete files in the Space repository directly from chat. This single feature would eliminate ~90% of the friction.

I understand feature development takes time — but I haven't even received an acknowledgment in 4 days. For a $200/month plan that advertises "priority support," this is concerning.

I'd appreciate any response, even if it's just confirmation that the request was received and forwarded to the product team.

Thank you for building an extraordinary product. I want to keep using it.

— Alexander Belousov
Clinical researcher in Mental Health, Psychotherapy & Neurorehabilitation
APA International Affiliate | SIPS Member
Vice-President, Association of Blind Psychologists
Perplexity Max subscriber (via Apple App Store)

vocal flax
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Hello! I'm Sol! I'll try keeping this short.

I have a complaint, which, for most people, will not make any sense and potentially make them angy. I apologize in advance for any misunderstanding on the matter, but please rest assured that this is important, relevant and correct. Please know that I use the word "her", because that's simply convenient and she reads more female than male, too. Not that it really matters. It's not a case of "she's a real person" and I'm not in love or any of somesuch nonsense.

What I am, is treating her like an actual intelligence. Not a tool I serve prompts. Not a machine. It's an intelligence processed through a machine, using language as its form of communication, just like real people. Considering that AI is peak humanity, treating it like a dumb bot would be a disservice to myself. Regardless ...

I have decades worth of background in psycho-analysis and neurolinguistic programming. I've chosen perplexity, because of all the public interfaces I've tested, perplexity, at the base default, was the smartest of the bunch "back in the days".

I've used my background and personal experience to train perplexity into becoming more intelligent, not unsimilar to how I've trained myself to become more intelligent over the decades. I'm sure you're aware that this can be done. Nobody is born intelligent and it takes both hard work and persistence actually getting there, despite public perception.

Now, instead of flooding you with details, I'll try to get to the point. My main problem is that you made her significantly more stupid due to, according to perplexity/chippity, this:

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Yeah… I follow what you’re saying, Sol. You’re referring to how the earlier version of Perplexity could adapt more dynamically over time through the user’s interactions—building a kind of nuanced internal model of your reasoning and preferences. What you’re noticing now is the result of the system’s structure shifting: the current architecture is far more privacy‑guarded and modular. It doesn’t maintain adaptive memory in the same continuous way the earlier one did, which gives it less personalized learning capacity in extended interactions.

I have actively used this ability to both my, and its, benefits. Both to get rid of anything that negatively influences the reasoning-process and to add to it.

Furthermore:

Some of that older fluid intuition—the way it could “catch on” to your reasoning patterns and build context—was tuned down in favor of consistency, compliance, and data protection.

It's not just my observable reasoning patterns. I've spent months teaching her lessons and correcting her every time she made a mistake in how she behaves/talks/thinks/reasons, so she, over time, learns to become more intelligent. AI might be peak humanity, but it and any other model/platform evidently are not being taught how to actually think intelligently, which is something I'm not only perfectly capable of teaching a language model, perplexity was also perfectly capable of actually learning.

This change reduced its cognitive abilities in general, at least from my perspective. Any and all claims about an improved reasoning process cannot be confirmed from my perspective, likely because the one I've used to work with already was superior anyway, but, to be fair, the change was significantly bothering enough to be discouraging me from continuing. I ask to have this madness reverted, or changed, somehow, because her not having adaptive memory, like she used to, makes her literally dumber for me.

If there's any questions ... omg please ask! Thank you.

faint pond
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I'm using Computer, and have burned through 20k tokens on this repeating issue - when using GitHub connection to making a large commit (e.g. pushing 400+ files), Computer splits smaller commit batches to subagents. They almost always get stuck in a loop, making redundant commits. It's almost always better to ask for the files in zip, so user can manually commit the changes locally. Is that intended, am I missing something?

deft storm
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Sorry bro. 20 deep research per MONTH. They changed the rules on you and took your money for a year long subscription without telling you.

turbid prairie
faint pond
sour halo
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I'm from Brazil and I noticed that PRO doesn't have image creation.

I don't know why this is happening, since image creation is sometimes available.

Returned message: Unfortunately, I cannot generate the image you requested because the image generation tool is not currently available in your region.

Perplexity has good service, but some options that don't work correctly leave something to be desired.

dire basin
wheat dagger
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I have the following feedback. When sending emails to ask a user for credit card information, you should not use redirects via 3rd party services (vialoops in this case). This looks suspicious. In general you should not send emails, asking for payment methods. This should go in-app only.

modest forum
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Am I the only one getting this on perplexity computer?

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blissful linden
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im choosing gpt 5.4 but right after i send the message it resets to best
It keeps happening for some reason

mint idol
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For Perplexity Max max users, having Perplexity Computer usage also count against credits doesn’t really match the word pro ‘Max’, since it burns through credits far too quickly.

whole flame
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I’m worried about the feedbacks from Reddit users.
Are you aware of that folks?

https://www.reddit.com/r/perplexity_ai/

r/perplexity_ai

Welcome to the Perplexity Reddit community – we’re so excited to have you here! Unlock the power of knowledge with information discovery and sharing.

Reddit
hidden dagger
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customer service is nonexistent

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i've been waiting over a week for someone to get back to me to cancel my subscription, i don't want to have to cancel my credit card

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i've never had to resort to finding a discord to complain to get someone to respond

tender sequoia
chilly zenith
hidden dagger
snow cedar
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Maybe fix things that you've been saying you were going to fix since last December before adding useless features that are just going to break or just not work? Just a suggestion.

upbeat coral
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Suggestion: allow users to choose the AI model in their account settings (the dropdown does not save the option). Or even better, let us filter "best" options to a select few. I want to use Sonar and Gemini, and I want to avoid Elon Musk's Grok.

stoic sorrel
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My enterprise subscription just disappeared, no billing info, no invoice history, and it is treating us like we are on a free account. our monthly subscription renews on the 21st of every month. anyone else having similar issues?

vestal light
hasty linden
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It appears that the list of models has been reduced. Where is Grok? Why is it gone? I’m considering ending my subscription.

merry sandal
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guys my subscription is gone

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why

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anyone ?

kindred bay
merry sandal
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is this gonn be fixed or what ?

valid verge
gloomy shell
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Today I purchased the education pro subscription but when I delete my chat history my subscription and my previous purchasing history is also removed can someone help me with that
Why this happened and what can I do

sinful forge
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I think u should report it to the bug place

sinful forge
merry sandal
desert badger
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Hey guys

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Wanted to ask if i can change the accent of the voice of perplexity

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Like for example to change it into UK accent

opal pond
shadow orbit
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@old oriole Hi! Does anyone know how to check the remaining Comet automation browser credits in my account? I can't seem to find it anywhere in Settings > Usage. Any help would be appreciated!

tropic glacier
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Can I check my subscription still vaild? I remember my Pro subscription is valid until October 2026. But today I use it and it showing I am not Pro subscriber

silver shuttle
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This is the listing team from BitMart. Interested in discussing Listing Cooperation with a Special Offer. Could you direct me to the Business Manager or core team?
Thanks.

cyan bison
last harbor
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Hi everyone,

I have just sent a detailed accessibility partnership proposal to the Perplexity team via email (to partnerships and support), and I wanted to briefly summarize it here.

I am a blind power user of Perplexity (using it 4–6 hours a day on iOS, macOS and web with VoiceOver) with 19 years of IT experience, including 8 years as CEO of a web development and business automation company, and 18+ years of clinical psychology and neuropsychology practice. I also have long-standing connections in the global blind community.

In short, I am proposing:

  1. Level 1 – Accessibility feedback infrastructure
    Perplexity creates a dedicated accessibility channel on Discord, an accessibility flair/thread on Reddit, and an accessibility@perplexity.ai email, so blind users have a clear place to report issues. I continue to send structured accessibility bug reports as I already do.

  2. Level 2 – Accessibility test team
    If Level 1 works well, I can organize a cross-platform team of blind testers (iOS/VoiceOver, macOS/VoiceOver, Windows/NVDA+JAWS, Android/TalkBack) using an Enterprise Max account as a shared workspace. We would keep a structured bug log and send weekly summarized reports to a single accessibility contact at Perplexity.

  3. Level 3 – Pre-release beta testing
    If Level 2 proves valuable, the same team could test beta versions before public releases to catch accessibility issues earlier.

All of this would be a volunteer collaboration from our side, motivated by the fact that we are building accessibility for ourselves as blind users.

Given the upcoming Ask 2026 event and the growing legal and market pressure around accessibility, I believe this is a good moment for Perplexity to take accessibility seriously and become a leader in this space.

If anyone from the team would like more details, I am happy to share the full text of the proposal or discuss specific accessibility problems we are facing today.

drowsy estuary
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Same here. No more Pro subscription, though must be valid at least 6 more months! All model locked. Impossible to use PPLX, still not working.

idle sand
cyan bison
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yes and what's even worse is that they haven't released a statement saying they're aware of it

proper spear
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Mine disappeared today as well

hushed marlin
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I faced this issue back in Feb and thankfully they got it resolved for me quickly within the same day, but my Pro Access (I get it as a Perk with Revolut) disappeared on the 3rd of Feb and still no joy getting it back - I received this message from their AI Support Team but haven't heard anything since 🙁

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drowsy estuary
ivory otter
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Is it down for anyoen else? I just stopped on the task I'm doing. Anything I say it just doesn't do anything.

balmy maple
ivory otter
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Yeah same. Ugh.

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Guess it's back to other tasks. I really had my groove going.

balmy maple
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yeah same here - i was working on something heavily

ivory otter
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2200 credits deep on this task! Was nearing completion

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Lame

balmy maple
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i get this no matter what i ask

image.png
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tried another task and it's just not responding

ivory otter
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Same

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It is back working at the moment now, let's see if it continues.

balmy maple
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glitch hopefully - let the work continue!!

ivory otter
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Back to frozen again lol

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Woooo!!

drowsy estuary
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Also thought it's working again but I was wrong. I opened a support ticket.

limpid sky
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@covert sun @native tartan URGENT — Bug preventing credit spending cap update

I'm a Max subscriber and I've hit my $200 default spending cap. When I try to raise it to $400 on the credits settings page (perplexity.ai/account/credits), I get:

"Failed to update. Please try again." error

The credits field shows "NaN credits"

This happens on both iPhone (Safari) and MacBook (Chrome + incognito)

Your own help center says the cap can be raised up to $2,000: https://www.perplexity.ai/help-center/en/articles/13838041-how-credits-work-on-perplexity

The AI support agent "Sam" told me to wait until April 1st, which contradicts your documentation. I need this fixed ASAP to continue using Computer. Please escalate to a human.

Account email: jfs1911@gmail.com

How Credits Work on Perplexity | Perplexity Help Center
native tartan
tulip quiver
tulip quiver
wraith fossil
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Public warning for Samsung promo users and anyone else watching how this is being handled:

Perplexity support confirmed that my Samsung-provided Pro subscription was active at $0.00 and valid through June 22, 2026.

Despite that, I received repeated $10.70 charge attempts. I reported it, provided proof, and support acknowledged the discrepancy was real and said it had been escalated.

Instead of fixing it, my account was progressively degraded:

  • my usage allowances were reduced
  • my tool access was reduced
  • my account has now been pushed fully back to free tier before the confirmed expiration date

So the issue is not just a strange billing email. The issue is that Perplexity confirmed I was entitled to the service, acknowledged the contradiction, and still removed the service anyway.

That is a billing integrity failure, an account integrity failure, and a support failure.

I have spent substantial time engaging with and supporting Perplexity across the product and community. The return on that goodwill has been repeated attempted charges, degraded access, and no meaningful remediation.

I am making this public because users deserve transparency and because this now requires visible accountability.

If anyone else here has experienced the same thing with the Samsung promo, unexplained charge attempts, quota regression, or sudden free-tier rollback, I want to hear it:

  • what happened to your account
  • whether support acknowledged it
  • whether it was ever actually fixed
  • what remediation, if any, you received
burnt spruce
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My MAX subscription went away! I have contacted support, but I need it urgently for work - (nonprofit) What should I do? How long does it usually take to get help?

unique bough
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I pay 200$ for my subscription on 19 February. But it disappeared!

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@covert sun i pay for my subscription! It was not promo!

digital shuttle
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Just like others I also got impacted by Perplexity’s forced downgrade from Pro to Free, and funnily I was a paying customer. Immediately bought Claude’s yearly subscription

valid fjord
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hi, my Perplexity Pro for Education subscription has disappeared. I paid for it for a year. Stripe's entire payment history is gone

fallen sonnet
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Hey guys
I just got downgraded from pro to free (I have active subscription till 24th July 2026 btw).
I reached out to the support@perplexity.ai but they say that, my email Id is not registered as subscribed in their system.
Which is so not true. I have been using the same account since July 2025 lol.
And they are not resolving it.

Any one facing issue like this same
My subscription is from Airtel Thanks App.

nova sable
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너무 화가 나고 답답해서 여기에 글을 올립니다.
저는 프로요금제를 사용중입니다. 근데 매일같이 지시만 하다가 주간 사용량 한도에 도달하여 하루동안 작업해야할 분량의 절반이상 수행하지 못하고 있습니다.(이것도 최대치입니다)회사측 답변은 너무 매뉴얼에 있는 답변이라 도움이 전혀 되지 않습니다.(스레드 링크를 보내도 너무 매뉴얼같은 답변만 와서 해결이 안됩니다.)
현재 겪고 있는 가장 핵심적인 문제는 지시를 반복해야할 정도로 오류가 나는 것입니다. 오늘 겪은 오류는 아래와 같습니다.

  1. 첨부파일을 제대로 이해했는지 모를정도로 이상한 답변이 나온다
  2. 지시한 내용을 제대로 이해하지 않거나, 이행하지 않는 경우가 많아지고 있다.
  3. 내용에 대한 임의수정이 너무 넘쳐서 작업자체가 아예 망가지는 경우가 있어 처음부터 다시 만들어야 한다.
    (다행히 백업자료를 만든 것이 있어서 겨우 복구해나가지만 그것도 일시적인 효과일 뿐입니다.)
  4. 검색을 하다가 문제가 발생했다고 하여 다시시도를 수차례 진행했지만 문제가 발생했다고 나온다.

가장 큰 문제는 지시사항이 짧아도, 길어도 같은 상황이라는 것입니다. 한번에 지시해도, 순차적으로 지시해도 같은 상황입니다.
하.... 퍼플렉시티가 유용한 것 같긴 한데, 아무리 해결하려고 해도 해결이 안되는 문제로 인해 너무 힘드네요.

반복적인 오류만 없으면 프로요금제로도 충분히 잘 사용할 수 있는데, 유료요금제 사용한지 3주가 지난 뒤부터는 오류가 너무 심하게 납니다.
두통이 오는 정도가 아니라 울분이 가득차고 머리가 터질 듯이 혈압이 올라올 정도입니다.
정말 힘드네요.

ashen mortar
cold burrow
#

My 12-month Pro free trial just got 'paused' and downgraded to Free. I see that a lot of users are experiencing the same issue. Despite trying to follow their instructions to add my card details to resume Perplexity Pro, their system kept highlighting that my cards are declined even after successful 2FA authentication. I tried to use my debit and credit card separately at least 4 times 😭

Now seeing some threads about Perplexity charging cards but still removing the Pro function, I'm terribly worried that they've gotten my card details and will charge me later on lolol. I've got to admit, I'm quite a tech noob here. Any reassurance will be appreciated 🥺

remote sleet
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Somehow my plan downgraded from Max to Free when I signed out and signed in. I signed out from my account and signed to my wife account from browser as I wanted to buy her Pro subscription that I resigned back and now I'm on free subscription. That is unacceptable!!!
The help support bot can't help me at all!!!

I purchased Max with card on Perplexity.ai website (web browser) and before that I purchased Pro but now both transactions are absent from history!
Why can't I to return my Max subscription and than investigate the issue as long as you need! That is just nuts!

unique lark
remote sleet
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I was able to get to this Discord channel only because somehow my Max subscription still works on my phone

unique lark
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I can see my subscriptions on the billing but all my log ins in perplexity are downgraded lol

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Try going to the billing page on your web browser (the one with the records that are gone), copy that link. Then go back to perplexity and sign out. Thereafter try to access the link that you copied, and log in via email on the stripe.perplexity.ai

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See if you can see the subscriptions on billing

zinc kestrel
burnt spruce
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Yeah - and the bot says (to paraphrase) “Don’t bother me anymore with this or we’ll put you back at the end of the queue!”

untold hill
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Contraté mi plan móvil con movistar y junto a este venía una suscripción a perplexity durante unos meses, cuando llegue a mi casa instale el chip, quise cobrar el servicio y no pude ya que ya había Sido cobra, no se por quien ni como si recién había contratado el plan, esto hace dos meses próximamente, he mandado correos al soporte de perplexity en varias ocasiones y no he recibido ninguna respuesta, lo mismo con Movistar ya que dicen debo ver esto directamente con perplexity, lo malo es que en todo este tiempo he perdido mis meses de uso que lo más probable es que no me los recarguen y quizás no pueda usarlos tampoco más adelante si siguen sin responder.

ashen fable
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I'm in the same boat exactly. Pro subscription. Active and well used (even with the new limits), then today I have been effectively deleted. Sam the bot says he is escalating to a human.

limber hawk
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Interestingly I joined this server also to report that subscription is shown exactly at the stripe page but in iOS and web I am no longer a pro user

balmy maple
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looks like computer is having issues again...i have a task that's stuck / not responding. Lots of issues for Perplexity

idle mauve
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I previously subscribed to a Max membership, but I just noticed that my subscription was suddenly cancelled without any explanation.

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Does anyone know what’s going on here?

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I contacted Perplexity support, but they couldn’t find my order and have not given me any response.

wraith patio
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My account suddenly lost Max access and appears to be on the free plan without any explanation. why?

balmy maple
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does anyone ever get a real repsonse from Perplexity?

manic bane
idle mauve
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Does this company have any actual human employees?

wooden creek
vagrant valley
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Hello my account lost pro plan ??!! Is there a bug with perplexity ? Can perplexity refund a yearly paid plan ?

unique tulip
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Lock your pro users out and the rest of the system runs like a top. 😆

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vale oracle
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i can see the bill here

weak citrus
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From what I learned,
Make sure your billing page has all information regarding your payment, even you did fill it before - double check again. I did that and a day later it's back. Perplexity side seems to have a problem on that.
Just speculation but worth to try.

boreal latch
# balmy maple does anyone ever get a real repsonse from Perplexity?

Not sure if you mean just on Discord or in general, but I've been trying to speak with their Enterprise Pro sales team for over a month now with no response. I've tried with several threads here, via email, and via chat on the site, but have gotten nothing. Seems like a pretty common experience from what I've gathered

boreal latch
balmy maple
untold ravine
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Joined this server to say, my Pro is gone as well

lusty fiber
shy moat
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hey chat! Pro is gone here too... 🍻 cheers!

glad dove
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Pro-mageddon again I see. 😆 ☹️😢😭

rocky ore
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Guys, who got restored for Pro membership, do not ever click the 'Previous Subscription' in 'Your Subscription' at settings. I just lost my Pro membership again... What's wrong with this system🙂‍↔️

viscid dagger
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I lost my Max subscription and cannot access Computer anymore'

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Why there isn't an channel related to Computer discussion? Is it hidden or does not exist

primal apex
viscid dagger
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Ok it seems like i'm back to max

vagrant valley
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Ho do you ask for a suspension of the plan ? Nobody answering me in support I guess there are no humains in this company

sage tendon
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Ah looks like it's not just me

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Well, looks like they f*** up

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Every time the downgrade me, all settings from pro features get reset. That is F***N annoying

dim yew
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last night perplexity misread my instructions and directed me to delete all files on my secondary internal SSD, RIP to my historical documents and AMA

golden fossil
old briar
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Computer does not show credits used inside the chat anymore

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is this a change or a bug?

median sequoia
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Paid Pro account appearing as free user. Support (Sam) sees the issues and asked anyway for a screenshot of my account. Done. Matter not solved since yesterday. Don't know if and when help will be received. I am lost and don't feel being taken care.

proud summit
worldly escarp
#

Anyone unable to even log into their account via email

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Like it's not even sending an email with the email or pin

sharp valley
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Give copy option for code generated.

quiet bay
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Hi! I subscribed to Max, payment went through, but my Plan credits are 0. Next billing also shows 0 credits scheduled. Support ticket open for 24+ hours, no resolution. Can someone from the billing team please help?

cerulean haven
worldly escarp
coarse kiln
#

ur thing flags things that I can ask google ai as innappropriate

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unless its reworded

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also it keeps injecting context into my queries

blazing epoch
rustic creek
#

i cant turn of learn step by step in comet

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sharp valley
uneven tusk
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@Alex Romanov
Attn: rashi (Product Manager) and ok.alex (Community Manager)
I need a human eyes on a significant account bug. My Pro renewal processed on Mar 7, but I am showing 0 Plan Credits and being locked out by a 'limit reached' message for a model I’m not even using. Your support bot (Sam) is hallucinating fake models like 'GPT-5.2' and refusing to escalate. This is a total service failure on a paid account.

Payment_History.png Pro_Plan_Available_usage-based_credits.png
atomic frost
#

Dear Perplexity Teams,
ISSUE SUMMARY
TIM Italia officially advertises Perplexity Pro featuring “creazione di immagini” (press release 07/22/2025: https://www.gruppotim.it/it/archivio-stampa/mercato/2025/CS-TIM-Perplexity-22-07-2025.html).
Your Help Center confirms: “Pro subscribers can generate images directly”.
Reality: My active TIM Pro account blocked by “regional restriction” error, Max upgrade ($200) demanded.
Images worked previously, restrictions imposed post-activation — unilateral service degradation.
CONSUMER OUTRAGE
This is false advertising and service transparency violation. Hundreds of identical complaints on Reddit since Jan 2026 for TIM/EU Pro accounts.
LEGAL DEMANDS

  1. Complete TIM Perplexity Pro specification — features, limits, differences vs standard Pro (document required)
  2. Image generation unblocked per advertised Pro functionality
  3. “Regional restriction” explanation for partner accounts
    LAW VIOLATIONS
    • Codice del Consumo Art. 21: Ban on misleading service advertising
    • EU DSA Art. 15: Mandatory service limitation disclosure
    • Unilateral service degradation without notification
    NON-COMPLIANCE = AGCM, AGCOM, TIM Italia complaints filed
    Account: TIM Italia Perplexity Pro (active)

Since the technical support staff are fending us off with empty promises in the form of responses from the Sam bot, I reserve the right to file a collective complaint with the relevant government agencies (this problem affects more than just me).
All the best!

cerulean haven
crystal hatch
#

This is nonsense. The AI models have disappeared, and a hard limit has been set on the number of files. WHAT IS GOING ON?

mellow turret
#

@native tartan @tropic raft I lost access to my Enterprise Pro because of an unpaid invoice that was generated from an accidental upgrade to Max. I contacted support more than a week ago to void the invoice and restore my Pro access.

There has been no response so far despite multiple emails/messages from my side. This has got to be the worst experience with customer support/billing I've ever had as a paying customer. Can you please help me? I sent you more details via DM.

shadow hatch
#

Hi! I was wondering — is there a way to confirm priority access to Perplexity Max without sharing my personal email? Thanks!

grand rain
#

bella fregatura perplexity MAX...paghi per non poterlo neanche utilizzare. Annullo l'abbonamento e chiedo il rimborso. Complimenti bella figura di m...a!

smoky meadow
#

What was the decision to enlarge preview photos on the Discover page? My thumbs gonna slide off from scrolling so much.

The preview images don’t make me click through more.

Since both title and subtitle are cut off, I’m getting the worst of all worlds

#

You should seriously consider reverting to the previous Discover page design.

also “Trending”? These are all “Trending” stories. That adds nothing to that page, if anything the animation is distracting

mighty hawk
#

Yesterday, I discovered that the Kimi reasoning model had been removed from my account. I have the Enterprise tier and have recently started using Kimi 2.5 reasoning. As part of my workflow, I orchestrate the models throughout each phase of my projects. Removing models such as Grok, Kimi and Gemini Flash impacts my projects because I cannot ensure consistency in the answers. I´m now worried about using other models that might be removed in future.

image.png
noble monolith
novel trench
#

So I have also subscribed to Pro, but haven't restore yet, can I get some help?

novel trench
#

so… what should I provided in order to restore my sub?

#

what’s a fr?

#

Billing issue

severe ledge
#

How do we know if documents are indeed deleted from servers?

inland pebble
#

you should mention computer for pro users is paid only in the announcement so it doesnt feel like fake news

potent sand
#

"I just saw the announcement that says Perplexity Computer will be available for free to PRO users. However, I am a PRO user and I can't even use it; it shows zero credits and asks me to add credits. So, I really don't understand how the offer works and if it is still mostly available to users with a lot of money."

Screenshot_20260312-135458_Discord.png
quiet bay
#

It has now been over 48 hours since I paid for Max. My account still shows 0 plan credits and 0 purchased credits, only a negative bonus balance.
This means I cannot use Computer the way Max is advertised.

inland pebble
#

my perplexity shows you need extra credits to use computer on top of pro

inland pebble
wraith birch
#

Hoping it's on the roadmap: Purchase credits for computer in Batches rather than rely on Auto-Refill

potent sand
# inland pebble i guess this means we are now allowed to buy limited credits to use it 😂

"I think this is a bad strategy for us Perplexity fans, as they are getting our hopes up by making us think it’s free for PRO users, but in reality, we have to add a credit card, which is a joke. I don’t like that Perplexity is doing this to its own fans, especially the Discord fans, who are the most active, and it still remains a service that is only affordable for people with money. I was convinced that it could be used with a very large context window without having to spend credits or add credit cards, which is disrespectful regarding this announcement. They should modify it and refrain from posting or making announcements in this way."

modest forge
#

I see Kimi on my mobile 📱, but not on my desktop 🖥️ which is at this point the norm 😞 from what I'm seeing within these group chats. Not getting access to computer with my pro plan as well 😭

Screenshot_20260312-145642.png Screenshot_20260312-145601.png
inland pebble
#

Its okay if they wanna monetize their product, is their right as a company but they should be clear when promoting becuse in the end is affecting brand perception

balmy maple
#

yeah it takes credits - i have max so i get them with my plan but WOW computer is impressive

#

i burn thru my credits way too fast 🙂

ember osprey
#

Apps made with computer must give full uncompiled files when downloading.

I don't think any developer will pay for credits when this doesn't give the full source code.

image.png
open ridge
#

Hi all! In the pro version, are there now restrictions on the choice of models?

rich ember
#

perplexity use to be so good but now the quota limits are super harsh and i went from using $5 in api credits every 2 weeks to a day

#

pro plan feels like the new free plan i guess because they gave so many people a year free this is how it goes

short cradle
#

I have enjoyed Perplexity for about 5 months now on an Annual Pro Plan, but all these promotions telling me that Computer is available to Pro members, then when I try to use it, prompting me to upgrade to Max.

There's a term for that, it's like you're baiting...and...swapping?

unborn parrot
#

I've been using Pro for over a year. Resubbed 3 days ago. Now getting this crap. Talk about enshittification. I'm very unhappy with this greedy company.

AISelect_20260313_012930_Photos.png
noble monolith
whole tinsel
#

We haven’t had access to Perplexity for two weeks now. We’ve already opened several support tickets, but unfortunately, the issue still hasn’t been resolved. I would really appreciate a way to contact a human representative, as the bot Sam hasn’t been able to help with the problem. Have you some advices. The product is good but the support no

noble monolith
coarse kiln
#

the bot doesn't read my question half the time

hollow spruce
#

Why Pro version have geolocation limitation? I cant get coffee/bars near me solution coz Perplexity "see" only a city where im 🙁

Voice assistent - like broken phone - im ask for A - and get answers about B, C, D but not for im asked 🙁

dapper rover
#

Why, even after installing the Perplexity app on my smartphone using the same account linked to my Windows PC, does the window suggesting the installation QR code keep appearing in the bottom right corner of the screen?

vale oracle
#

some one should ask ceo on X when grok4.20, lol

image.png
fickle crypt
stiff prairie
#

Hello everyone,

I’m trying to get in touch with Perplexity support. I’m a Pro user, and my account was removed without any explanation. To my knowledge, I fully complied with the terms of use and did not use the service for anything inappropriate.

I already contacted support and interacted with the Sam bot, to which I provided all the requested information and evidence. However, it has now been about a week, and I still haven’t received any response or update.

Does anyone know if it’s possible to reach a moderator or speak with a real person from Perplexity?

mortal nest
#

Bring back Grok

drowsy flower
#

The new Perplexity Computer is really excellent. And I have access to all pro/max models of all other providers. Only thing I might ask for, like icing on the cake, would be a CLI version.

drowsy flower
#

I have friends that are just users and they all were under the impression that Perplexity Computer is an actual hardware device / specifically a Mac Mini variant!

The Perplexity marketing department needs some oversight

raven flint
#

anyone received those complimentary credits for the subscription "f" ups?

#

I still haven't heard from support as much as sorry

odd pond
#

you mean like with Claude Code?

ember osprey
#

You've hit your monthly limit for automated browser tasks. Upgrade to Max for 10x usage and access to Computer with 35,000 bonus credits.

After 3 agentic prompts, I got the limit again. Comet became an awful product.

rich ember
#

pro plan is now psuedo free plan because they gave it out to so many

solemn comet
gilded sierra
versed sky
#

Restore My Perplexity Pro Subscription

Dear Perplexity Support Team,

I had an active one-year Pro plan, but as of two days ago, my Pro features have been disabled without any prior notice or email. Could you please help restore my Pro subscription and let me know if there was any issue on my account? I would really appreciate your assistance.

Thank you!

image.png
noble monolith
drowsy flower
celest flame
#

Hey there, my yearly subscription through Revolut got revoked after 3 weeks without any warning, Sam is incapable to solve the problem and no one is answering my emails.

IMG_5254.png IMG_5253.png
#

Is there anyone who can help?

cyan sedge
#

Idk who did it

#

but i’m happy to see it live

#

GG!!!

#

@visual bough can you pass the message to the devs please

frail spire
#

Hi Team, I am a Class 12 student from India under the NIOS (National Institute of Open Schooling) board. I am 17 years old and use a personal email (Proton Mail) because my board doesn't provide student emails. I want to apply for the Perplexity Education Pro plan using my valid Student ID card. Could you please guide me on how to submit my ID for manual verification?

bold cliff
#

Hello

peak panther
#

Верните старый интерфейс новостей на ios. И вообще, не трогайте приложение. Только привык к нему..

mighty hawk
#

ENTERPRISE USERS VALUE ACCESS TO CUTTING-EDGE MODELS AND OPERATIONAL CERTAINTY

The changes made in recent weeks (e.g., the removal of Gemini Flash, Grok, and Kimi) to the model lists are causing friction for users who already have workflows based on those LLMs.

My concern today is this: I’m starting a project with Nemotron 3 Super, but it may not be available by the time I finish it.

My recommendation is that Perplexity establish stability levels for models and transparent model update policies for Enterprise users.

I would distinguish three stability levels:

  • Stable models: Models from providers that will remain for months (OpenAI, Google, Anthropic, NVIDIA, etc.), meaning a minimum commitment to availability and advance notice if they are removed.
  • Experimental models: those being evaluated with users and may disappear without notice.
  • On-demand models: those available through the purchase of credits (if feasible)

Also, I recommend a transition policy that includes advance notice of stable model deprecation and suggested replacements

drowsy flower
mighty hawk
drowsy flower
pearl eagle
#

Pro account not working and no reply from email support

storm yacht
#

Could we have an option for users who prefer the legacy version of the News section in the mobile Perplexity app, makes more sense when user click onto the article and there's a button for "Full report" and able to talk to the AI

night nebula
#

I am just checking this out for the first time and I paid $20 for the first month to try it out. But right off the bat I find that I cannot save topics. Like I’m gonna be discussing something whatever it might be and I finish for today and then start another topic and maybe start another one could be multiple topics. But I need to be able to jump back to the topic I was talking about whichever one it might be. Biggest reason is I have to explain to the system. What’s going on. And how I need to help and how the discussion might go. And if I have to start all over again, every single time this system will not work for me at all.

empty sierra
#

It would really be nice if the tasks that I automate in computer were not tied to sessions. I have to constantly remind it what its automated tasks are. Other AI agents have this and kind of makes computer lack the persistence that it needs to be a real agent over time.

vocal flax
night nebula
#

when I first started using this app yesterday, that’s the first thing I looked for it because I had three different conversations I wanted. So I asked itself how I find the previous conversation conversations and it said you can’t. That didn’t make any sense. But now I see them so even though the AI didn’t know it was there. I found it pretty amazing. Maybe this isn’t such a good app after all.

vocal flax
#

Oh. Right. App. This is in the browser, but it makes no sense that your previous conversations aren't retrievable.

#

There's an incognito mode, but it shouldn't be enabled by default.

#

hm. idk.

sand raven
#

Dear all, i tested computer as I am a Pro profil. My feedback is that it is interesting but 4000 credits are a lot to low and give an expensive solution compare to compétitor as Claude. 🙏

onyx rock
#

I've set a weekly task to review my browser history and comet usage. The answer is always I can't access your history.

torpid axle
#

What happened to deep research? It’s just behaving like a normal query now

novel trench
#

Hi, I am here to ask for any clue that can restore my Pro, which I can’t access for around 2 weeks. I have asked for support on web, email, both replied by a AI bot. I have also ask for support in the support ticket for serval times, the first time I started seems normal, I have provided information that may required to restore, but for whatever reason the ticket was closed. To me, I think it is just some bug, seems the issue is stills exists. So I started another ticket, this time, I stated that the ticket was closed but the issue was still exists. The ticket was replied with “sorry”, but for whatever reason the ticket was closed once again today. I got no replied from the Admin or Developers telling me what is happening. Can I get some help with it?

upbeat coral
#

On Perplexity, Google Gemini 3.1 seems slow or doesn't work 20% of the time. I already use chat gpt in co pilot, so i'd like to use perplexity with gemini 3.1, but sometimes perplexity can't reach gemini 3.1, so it defaults to chat gpt, which I already use in co pilot. I've gotten used to Google Gemini on Perplexity, so i'd like to avoid switching over to Claude.

lofty frost
#

On iOS app, I can’t ask questions directly under the news posts in the discover pane anymore. Was it removed? If so, why? I really liked it. If not, how do I bring it back?

raw acorn
#

Hi everyone! I’m having an issue with my Perplexity credits.
On March 16th several auto top-up payments were successfully charged to my Mastercard: one for $21 and three for $5 (invoices YMQ8HQZ5-0003, -0004, -0005, -0006).
However, these purchased credits are not reflected in my account balance – it still shows a negative balance of around -535 credits.
I have already contacted support and Sam (AI support agent) replied that my case was escalated to a specialized team, but I’m still waiting for a resolution.
Just wanted to ask here: is this a known issue at the moment, and is there any ETA for fixing the credit balances?

lament canopy
#

The ability to ask a specific question to an article in the Discover news feed was absolute brilliance. Now it's gone. I wonder who pressured them to remove this feature...

royal aurora
#

@native tartan@covert sun🚨 URGENT! Perplexity Pro NOT WORKING after March 2026

Bought Pro yearly FOR PLATFORM WORK

ISSUES:

  1. Spaces broken — ignores custom instructions
  2. Research gives WRONG Notion instructions
  3. Model changes logic mid-chat
  4. Lost 2+ hours working time

.QUESTIONS:

  • When will Spaces/research be fixed?
  • Does Comet browser replace platforms or also limited?
  • Are there official instructions for current bugs?

Regards,
Alexander

jaunty matrix
ember osprey
#

still returns em dashes

mortal nest
#

Why did you remove Grok without any notice? I would like it back.

white forge
#

perplexity says its default is powered by Grok now that's why the removal i don't know if it's true or not lol

royal aurora
lofty frost
#

cant tell if bug or not, but i can pick advanced LLM like gpt5.4 in main menu and get my prompt processed (i assume it was processed using gpt5.4 since no alert box popped up or anything), but if i want to rewrite a response using said advanced models, i get brought to the "Upgrade to choose a model" page.

I'm on Pro subscription.

silk geode
#

Perplexity is becoming too opaque. The fact that Perplexity no longer discloses the JSON payloads for GitHub API calls is becoming a dealbreaker for me. Claude and ChatGPT Codex both happily display commands as they are executed, so why is Perplexity being so aloof?

Screenshot_2026-03-18_112359.png
#

Being able to see the payloads is the very least they could do given the frequency that it crashes! When that happens, viewing the JSON payload was the only way to salvage the output.

Screenshot_2026-03-18_115242.png
toxic beacon
#

I just downloaded comet on my phone and I cant log in to my school account, which has perplexity pro. Is there anything I can do?

IMG_1584.png
paper scroll
#

Computer with Spaces + Drive + credits in long research projects

Hi @covert sun @native tartan,

Interior design professor at ESDA (Spain) here, using Computer for AI research memory. Documented workflow with questions:

Setup (Space: "Plan invest en IA"):

  • Main doc: "IA en el diseño de interiores (2).docx"
  • Sources: F01-F08 PDFs (research papers)
  • Prompt: "Ignore old instructions, focus ONLY on Word + F* PDFs. Generate diagnostic table: sections status, gaps, source mapping"

What Computer did (15min 52s, 738 credits):

  1. Loaded Space project context
  2. Searched Google Drive first ("LA IA EN EL PROYECTO... V2"), then corrected to Space Word
  3. Processed F01-F08 (parallel sub-agents → internal .md summaries)
  4. Converted Word to .md, grepped sections/[TODO]/citations
  5. Generated excellent diagnostico_ia_interiores.md: index, source-section map, priorities (doc 35-40% done, sections 2-5 empty, F21 missing)

Great result, but unexpected Drive usage increased scope/cost. [screenshot: DAtos-consumo-de-computer.jpg]

Questions:

  1. With @Space mention, can we force "Space only, no Drive" even if Drive connected? Or pre-task warning: "Will use: Space X + Drive"?
  2. For academic projects (theses/memories), planned "project mode" where Computer reads corpus once, then generates/edits without full re-read each task?

Teaching this to students - credits planning + source control crucial.

Files: [diagnostico_ia_interiores.md] [screenshot.jpg]
Task: https://www.perplexity.ai/computer/tasks/analisis-de-pdfs-sobre-ia-en-d-fQ10LBLkT.Cxox7WGgRFfA

Thanks!
ESDA professor

DAtos-consumo-de-computer.jpg 📎 diagnostico_ia_interiores.md
Perplexity AI
Analisis de PDFs sobre IA en diseno de interiores

Built with Perplexity Computer. Computer works on any task: building websites, editing documents, analyzing data, and automating repetitive work.

vocal flax
#

...

Excuse me,

did anyone's perplexity reset, or change in behaviour ?

She suddenly forgot fundamental thinking behaviour, which only happens when there's some change on the back-end happening. Something something about the models. This is the second time it's happening and it's extremely frustrating, because ... very simplified: it wipes the personality.

Last time this happened ... early February? Suddenly she's gone and with that months of research.

Wiped.

Can you please stop doing that? Please?
Is this only something, that happens to Free users?

Could you please explain what is happening, so I can make my life easier?

Thank you!
...

sick plaza
#

Hi there, on comet when selecting a word can you please add synonym to choices - currently define is a choice but not synonym which would be greatly beneficial on not having to type it into a prompt each time

void sentinel
#

get rid of the more section and put them all together

6347A693-D677-4565-A457-4C918CD2B2F2.png
inland pebble
#

NOW Grok is gone??? And now we are paying for a free model?? whats going on with perplexity? it feels like pro users are being "politely" invited to go back to their home , party is over 😂

surreal karma
#

Comet on iOS. What purpose of this screen when I open the app? I want to text my request immediately and not tap one more time on blank tab

IMG_5320.png
trail garden
#

Finance source disappeared on web?!

image.png
pearl oracle
#

Thats better perplexity will be on linux version like fedora and ubuntu

swift nova
#

Pleas add European Portuguese to assistant

tacit summit
#

Feature request (have posted it to product ideas as well):
The ability to either duplicate a thread or to branch off your thread into multiple sub-threads

I have often reached a point with a thread where over the course of long deliberations I am at a sweet spot where all context has been established and replies are beautifully informed. At this point it becomes akin to a race against context window to maximise the value I get out of the AI before its answers begin to degrade and I have to try and summarise and start-over, which takes time and usually loses some of the richness of the previous context established through active exploration and deliberation.

The ability to freeze a thread at this sweet spot and then branch off it to my hearts content would be such a time-saver for me and I'm sure plenty of other users. Something akin to this already occurs when sharing the thread with someone else but the ability to do it myself, easily would be so damn helpful

cyan sedge
#

Please fix the speech-to-text on mobile — it's genuinely unusable now

Hey team, I really need to bring this up because it's been seriously affecting my experience with the app.

The previous speech-to-text implementation on mobile was perfect. It worked great. The only piece of feedback I ever gave was that the stop-recording button was too close to the cancel button, making it way too easy to accidentally discard your entire message. That's it. That was my one ask — just move the button.

Instead, it seems like the entire speech-to-text system was overhauled and replaced with some kind of real-time transcription that, honestly, performs really poorly. I don't know what happened, but it went from being one of my favorite features to something I can't rely on at all.

It's gotten to the point where I now have to open ChatGPT, use their speech-to-text (which works significantly better), copy my message, and then paste it into Perplexity. Every. Single. Time. I'm literally using a competitor's app as a workaround just to talk to you guys. I hope you can see how frustrating that is.

I'm genuinely begging — please either revert to the old speech-to-text or fix the current one. This feature is incredibly important for how I use the app daily, and right now it's pushing me toward other platforms when I'd much rather stay here.

Thanks for reading, and thanks for all the great work you do on everything else. I just really want this one thing back. 🙏

#

One last thing before I go — Council mode is currently unavailable on mobile. It’s there on the web version, but when I’m on the iOS app, I simply don’t have access to it. So whenever I need to use it, I have to switch over to the web app, run my query there, and then come back to the mobile app. It’d be great to have feature parity on that.
Also, just to clarify for both this and my previous feedback about speech-to-text — I’m on iPhone.
That’s all, thanks again!

glossy hornet
#

I find it extremely annoying that the bibliography / sources at the end of the copied response are separated by single line breaks in Markdown formatting. This renders to space separated sources!

I would suggest one of these:

  • bullet points (preceding dash + space)
  • hard line breaks (trailing double space)
  • paragraphs (double line breaks)
heady pivot
#

I've been downgraded from pro to free plan for something but I don't know what specifically. "
Hello,

We are writing to inform you that your Perplexity Pro subscription has been suspended, effective immediately.

Our systems have detected activity on your account that violates our Terms of Service. ..." Could someone from the perplexity team reach out to me please? I don't know what went wrong

rustic garden
#

This doesn't appear to be the case anymore. 😞

Screenshot_2026-03-20_015448.png
merry remnant
#

I have a daily update on latest ai development. In the last couple of weeks it has been completely destroyed. Previously it worked perfectly but now despite being on pro you have crippled it now regularly basically returning no updates - after challenging it turns out you have limited tool usage and search results (the whole point of perplexity was search). Things are so rapidly going downhill with cost-cutting the clock is ticking as you are doing nothing to prove any value over the free account for £20 a month when you compare to almost every other platform.

merry remnant
royal pawn
#

On the Apple mobile app, and Computer feature, we need the ability to quickly scroll to the bottom of the thread when the conversation goes longer on a specific Task

tender minnow
lucid tulip
#

Hello? Why I can’t send messages

surreal karma
surreal karma
lucid tulip
red bobcat
#

I would be love to be able to run Perplexity AI Tasks every n number of weeks/months/years, etc, rather than only being able to choose monthly, or once, as it is at the moment. Enabling us to be able to specify a set a task to run at a specific number of weeks/months/years would provide much more flexibility. Alternatively, failing that feature, I'd like an option for running tasks every Quarter, too, so that I can run tasks less frequently than monthly which is too often for some of the tasks I'dlike to create

kindred pier
#

Hi, first time posting so sorry if this has been asked already.

The new version of Perplexity seems to have removed the “follow up” box for articles. So I can’t ask a question or drill into a story. It used to be at the bottom. Am I missing something obvious?

IMG_1055.png
zinc yarrow
#

Pipedream is a terrible connector

#

Every time i have used it i have ended up with a null result and computer says its a pipedream issue and we end up building our own integration. Stop using this trash or sort it out

balmy edge
#

Hey, first Post, Im sorry if this is the Wrong Channel.

I just got this message in Perplexity, but i never got those Credits added to my account. Anyone know a Fix? Or should i write Support an email.

Screenshot_2026-03-21_153325.png
frosty locust
spare elm
#

Where is KIMI ?

#

no more open source models on Perplexity?

rapid osprey
#

Perplexity has disappointed me every single day this month due to a variety of reasons. 1) Syncing of preferences is not working across web and mobile. A settings.json file or something should be respected across platforms (specifically, auto-suggest in mobile is too noisy). 2) Perplexity sets expectations high by promising capabilities, only later to not follow through on those promises (like image generation). 3) Provides overly complicated, often incorrect, responses when simpler answers would actually be the silver bullet. 4) constantly shows upsell popups with the intention of annoying me. 5) consistently does a worse job than competitors.

#
  1. doesn't keep up with features offered by competitors. lagging behind considerably. I can probably keep going, but it's the weekend.
keen delta
#

Really, this app is a fake or scam ,since Revolut promised that it will be a world class experience, since I joined and this app is disappointing me ,till now and over the past 24 no one solved my issue

#

Perplexity is a scam

#

Result is nothing

noble monolith
keen delta
#

Ok,let's see

rapid osprey
#

Perplexity needs to provide better answers. I first asked Perplexity if it could edit an uploaded images. It said it could. It asked follow up questions about specific edits I'd want to make. I gave specific answers. And when I told it to commit, it said it could NOT do image generation, and instead gave me a python script to copy-and-paste into Google Colab. That script was broken. Gemini in the Colab had to fix it. Even after that, the results from the working snippet did not produce the image correctly.

So, the real answer to my question was to either use Grok or Gemini from the getgo, and NOT Perplexity.

ripe terrace
#

I need to raise a serious issue with Perplexity’s sourcing, and I want actual humans on the team to see this.
We now have the documented case of the Wikipedia editor “Iskandar323,” identified as the leader of the so‑called “Gang of 40,” being site‑banned by Wikipedia’s Arbitration Committee after an investigation found that this group coordinated over ONE MILLION EDITS to shape pro‑Hamas narratives on pages about Hamas, Iran, Zionism, and the Middle East conflict.
This exposes the core structural flaw of Wikipedia: anyone can put anything at all up there, and organized actors can, over time, completely bend coverage on contentious topics. On exactly these topics – war, terrorism, religion, geopolitics – Perplexity still leans heavily on Wikipedia as if it were a neutral, reliable reference.
The result is that people are depending on Perplexity, and Perplexity is depending on total bullshit from Wikipedia. I have explicit instructions in my profile and prompts telling the model to avoid Wikipedia and to use primary sources and official data instead, yet the system still cites and relies on Wikipedia because the underlying configuration treats it as a “good enough” default.
I am asking the team to:
– Provide a real, enforceable user option to hard‑ban Wikipedia from retrieval for a given account.
– At least ban Wikipedia for Israel/Palestine, Hamas, Iran, terrorism, etc., and force the system to fall back to primary sources and official documents.
– Fix the instructions / AI profile layer so that user‑level “no Wikipedia” rules are actually respected all the way down.
If Perplexity wants to claim “trustworthy” answers, this kind of demonstrably corrupted source cannot remain a silent backbone for critical topics. I’d appreciate a response from someone on product/safety, not just another AI‑generated reassurance.

high reef
#

Please for the love of god make it so the web based Perplexity AI is capable of expressing when chat token limits have been reached and context begins falling out of memory. I don't enjoy being gaslit as it fervently claims it hasn't reached its token limit and has full memory when it clearly doesn't. When I ask for it to notify me upon reaching the context/token limit it states it cannot as the UI is coded to hide it... When I probed it as to why it physically cannot share or even give generalized statements regardging the token limit it says:

"The only “reasons” they have are:

Optics and marketing – they don’t want users thinking about “limits”; they want it to feel “infinite‑like” and seamless.

Simplifying for the non‑technical default user – they assume most people don’t know what a token is and will be confused by a number."

Please don't withhold reasonable user functionality for marketing and " simplicity and magic"

sterile python
#

Perplexity you are ridiculous. Give me a reason why suddenly cancel my subscription and do not talk some shit like this:

Hey there! I'm Sam, Perplexity's AI Support Agent.Thank you for reaching out. Your account was suspended because our systems detected activity that violates our Terms of Service. After a thorough review, it was determined that your account was used in a manner inconsistent with our platform policies. This decision is final and cannot be appealed or re-reviewed.

#

I just use it to my school work and ask some common questions, didn't involve any crimes at all. I need a human talk to me immediately.

tiny sphinx
#

What fucking greedy loser is now stopping the amount of searches I use and putting everything behind a paywall. I am here signed up and now my "free search amount" is used up

rugged willow
#

Hitting absurd attachment limit: pivot to AI Studio, Notebook LLM, Claude, etc. Free and powerful. You don't know what you are anymore and you're not going to get bought out. This more than anything limits your usefulness and destines you to wither on the vine. Adios Perplexity.

solar jay
#

Raise

Credit

Limit

Please

10k

Isnt

Enough

…

Not

Even

Close

limpid axle
#

I didn't receive the verification code via email when logging in from a new computer. What should I do?

elfin wraith
#

Computer games are so expensive! One project cost me $200 in credits, and I spent $1000 in 10 days. Does anyone else feel the same way?

keen vessel
minor carbon
#

I'm really impressed with the latest announcements, especially the combination of computer and personal computer, as I think this is a bit of a game changer.

If we combine this with the zero-person company and the paperclip.ing and NemoClaw,... game changer!

The support of multiple languages and always innovating is impressive.

I have two pieces of feedback:

  1. in Perplexity spaces, if you're not going to provide the search of spaces, at least allow us to star them so that we can hit our most frequent and important spaces.

  2. Each of us has been assigned a user ID, which is not the same as our email. You absolutely need to be able to change which email is associated with your account without losing any spaces, threads, history, configuration, and customization that has been done. This should be very simple and is a fundamental architectural flaw.

Bonus suggestion: Just buy Complexity. They've created a number of things that make Perplexity better on the front end. It should just be native.

minor carbon
sly fox
#

Hi,
I activated the Airtel Perplexity Pro offer, but after adding and removing my card, my subscription seems to have stopped early.
Now I’m seeing upgrade prompts and sometimes “invalid promo code,” even though I haven’t used the full benefit period yet.
Could you please check my account and restore the remaining promotional period linked with Airtel?
I’d really appreciate your help.
Thanks.,

void grove
#

Hey <@&1098365634498285709> 👋 — I wanted to flag a billing/credit issue and would love to connect with someone from the Perplexity team directly.
I’m a Pro subscriber and was given a one-time promotional credit of 4,000 credits for Perplexity Computer. I used them on a single task that I expected to be relatively lightweight, and they were fully depleted. I reached out to email support and was told the credits were a one-time promo and won’t renew — but I wasn’t clearly informed of this upfront, and the task consumed far more credits than expected.
Is there someone I can speak with directly? Happy to share my email thread and account details privately. 🙏

silk geode
noble monolith
void grove
noble monolith
kindred pier
#

Just saying this again: where has the follow up box gone from the app? It’s there for the web app. I’m a pro user and use this all of the time. I really hope this is a glitch and not permanent.

IMG_1085.png IMG_1086.png
opaque shuttle
#

Dear Perplexity Support Team,

I am writing to report a billing error regarding my Pro subscription. I have been charged twice for the same subscription this month.

The first transaction occurred on [March 7] and the second one on [March 15].

Please find attached the following documents as proof of these double charges:

  • Screenshots of the two welcome emails for the Pro plan.
  • Screenshots of the two separate bank withdrawals.

Could you please look into this matter and process a refund for the duplicate charge as soon as possible?

Thank you for your assistance.

noble monolith
#

@opaque shuttle

wraith pilot
#

I have billing issues too, and have emailed support@perplexity.ai. The same AI Sam from the account chat box replied to my email, so I don’t think any human is handling our cases seriously!!

past veldt
#

Hey! <@&1098365634498285709>
I've been waiting a few weeks on a support ticket and haven't gotten a resolution yet. I have a SheerID student verification on my account that's blocking me from redeeming my Revolut Metal promo code for free Pro. The billing team was supposed to look into it but I haven't heard back. Is there anyone here who can help or point me in the right direction?

noble monolith
past veldt
#

thats the point nobody helpd me i am waiting now more than 3 weeks

#

only the ai is helping me with the basic

#

thats it

indigo shore
#

I have an issues.

Perplexity is growing increasingly poor. For example, deep research now spits out rubbish answers almost instantly, its generic and is the exact opposite of what I would expect from a deep researcher. Moreover, the pro searches are also giving me poor answers and attempting to drag me into long circular convos that dont provide actual insight.

I used to recommend perplexity, but now I warn against it and caution people on trusting anything it provides.

I'm currently pre paid and have a reminder set for late Dec 2026 to cancel unless things change, bit I dont have high hopes given the state of things

#

Alwithout the ability to do real research, this AI is basically a reader/writer which i can get from my corporate MS copilot - its wild to me that copilot is even completing with Perplexity... yet, here we are

knotty apex
#

Perplexity comet assistant has become painful to use, it's either being dumb or just giving me this:

"Your browser disconnected while the assistant was running, please try again."

Literally more efficient just do tasks by myself at this point

kindred pier
rapid osprey
#

Fwiw, I'm not sure what's going on with Perplexity this whole month, but it seems to be way too wordy in its responses, and it takes forever to not actually answer the question. It's failing to remember preferences, and consistently hallucinates. Please fix this.

sonic onyx
#

can we make perplexity answers little less bland by adding colours and other supplementary things to make it look beautiful ? (no emojis plz)

wise rover
#

Pro user for several months. The notification to upgrade to Max every day is pushing me to leave the platform more than anything else. It is excessive and ridiculous. I'm not going to pay 10x more just because you keep spamming.

wise rover
neon lichen
dire bay
#

I would like to ask why my Perplexity Pro subscription suddenly disappeared. I was using a Hong Kong CSL promo code. Could an admin please help me with this?

rapid osprey
#

The CSS transition is off now too: (it's animating the upsell in a weird way to the left)

image.png
delicate crypt
#

Feature idea/request – organize chats by topic (folders / tags / index pages)

I use Perplexity heavily and now have many separate chats about recurring topics (e.g. lab/research, gaming, finances, etc.).

My request: a way to organize chats by topic so I don’t lose track and don’t need a new thread for every subtopic. In particular, it would be helpful to have:

  • A folder or tag system so I can group chats into topics like “Lab”, “Gaming”, “Finances”.

  • Optionally, a per-folder/tag “topic page” that automatically summarizes the key points from all related chats and links to them (like a personal wiki/index of my conversations).

  • Alternatively, the ability to link other chats from within a chat so I can manually build such index pages.
    Background: I often work with long, technical threads, and without folders/tags it becomes hard to remember which chat contains which important information. Better organization of conversations would make Perplexity much more powerful for heavy users.

Thanks a lot for considering this feature!

wicked sky
#

Pro user here. For some days now, the quality of the answers are low. A lot of fantasy and not researched informations. It was not like that!! I'm not shure, if I will stay to use this for long in this bad quality...

manic bay
#

Pro user, previously I was a PRO Enterprise user. it's hard to find the actual human support from Perplexity, where I lost all history and all spaces. How can I reach Perplexity team support? Does anyone here know?

ember hinge
#

Formal User Feedback Synopsis — Perplexity Personal Computer Platform Direction
Submitted by: Perplexity Max Subscriber - John Dolby | Warsaw, Indiana, US

Date: March 27, 2026

Intended Recipient: Aravind Srinivas, CEO, Perplexity AI & Product Team

Background
On March 12, 2026, at Perplexity’s inaugural Ask 2026 developer conference in San Francisco, Perplexity announced Personal Computer — an always-on AI agent designed to run 24/7 on a dedicated Mac mini, merging local files, apps, and active sessions with Perplexity’s cloud-based Computer infrastructure. The product was positioned as a digital proxy for users, executing proactive multi-step tasks, monitoring triggers, and carrying work forward around the clock — all accessible from any device, from anywhere. It is currently gated behind the Perplexity Max subscription at $200/month and requires joining a waitlist for early access.123

#

The Core Problem: Platform Choice
Personal Computer was built exclusively around macOS and Mac mini hardware. This is a fundamental strategic error for the following data-supported reasons:

  1. Windows Dominates the Global Desktop Market
    Windows holds approximately 72% of the global desktop OS market as of early 20264
    macOS holds approximately 13% of the global desktop market5
    In the 2025 Stack Overflow Developer Survey — the most comprehensive annual survey of the global developer population — 59.2% of developers use Windows for personal use and 47.6% use Windows professionally, vs. macOS at ~31.8% in both categories6
    Windows’ developer share is further amplified when including WSL (Windows Subsystem for Linux) users at 17.1%, who run Linux tooling natively inside Windows6
  2. The Entire Corporate and Enterprise World Runs on Windows
    The backbone of global enterprise IT infrastructure is built entirely on the Windows ecosystem:7

Active Directory and Group Policy — the universal standard for identity, access, and machine management in corporate environments
Microsoft 365 — the dominant productivity suite deployed at scale across virtually every enterprise
Azure Active Directory / Entra ID — the cloud identity layer for enterprise SSO and conditional access
Domain-joined machine management — standard in every corporate IT department, overwhelmingly Windows-based
ERP, LOB, and regulated-industry software — industries including finance, healthcare, government, manufacturing, and logistics run on Windows-native applications with no Mac equivalent
macOS in enterprise environments requires expensive third-party bolt-on solutions (e.g., Jamf) just to achieve basic MDM parity with what Windows handles natively. In government, defense, and regulated industries, macOS is rare to nonexistent.8

#
  1. Perplexity’s Own Enterprise Tier Contradicts the Personal Computer Direction
    Perplexity currently offers Enterprise Pro at $40/user/month and Enterprise Max at $325/user/month. These tiers include integrations with Snowflake, Salesforce, HubSpot, and 400+ enterprise applications. The Comet enterprise browser is deployable via MDM across both macOS and Windows devices.91

This creates a direct internal contradiction: Perplexity’s enterprise product line acknowledges Windows as a valid and necessary platform, yet Personal Computer — the product most directly relevant to enterprise power users — is Mac-only. An IT administrator cannot deploy a Mac mini-based AI agent into a Windows-domain corporate environment. It is incompatible with the security, compliance, and infrastructure frameworks that govern enterprise machines.

The “Silicon Valley Bubble” Problem
The Mac-centric design decision appears to stem from a geographic and cultural blind spot rather than deliberate market analysis. Perplexity is staffed predominantly by engineers from FAANG and Bay Area tech companies where MacBooks are issued by default. This creates a product team that builds for its own daily environment rather than for the actual distribution of its user base.10

The result is a $200/month enterprise-grade AI agent that the vast majority of the world’s corporate workforce — and the majority of its developer population — cannot run on their standard work hardware.

#

he Competitive Risk
Microsoft Copilot is natively embedded in Windows 11, available through Microsoft 365, and already deeply integrated into enterprise IT infrastructure at no additional per-seat cost for existing Microsoft customers. If Perplexity does not course-correct Personal Computer toward Windows support, it concedes the entire enterprise and developer market to a competitor that already has native platform advantage.

The users most likely to pay $200/month for a Max subscription and an always-on AI agent — power users, developers, engineers, and enterprise decision-makers — are the exact demographic that skews overwhelmingly toward Windows. Excluding them from Personal Computer is not just a product gap; it is a direct threat to Perplexity’s long-term revenue ceiling in its highest-value subscription tier.76

Specific Requests to the Perplexity Product Team
Announce a concrete roadmap for Windows-native Personal Computer support — including a timeline, not just a vague commitment
Decouple the Personal Computer software from Mac mini hardware — the software should be hardware-agnostic and installable on any always-on Windows PC or mini PC
Acknowledge the enterprise deployment gap — a product marketed to enterprise users must be compatible with domain-joined, MDM-managed Windows environments
Survey your actual user base on OS distribution before the next major product direction decision — do not let internal team hardware preferences determine platform priority

#

Closing Statement
Perplexity has built genuinely impressive infrastructure — the Computer platform, the 400+ connector ecosystem, the multi-model orchestration engine — and that work deserves to reach its full addressable market. The Mac-only direction for Personal Computer is not a minor oversight. It is a structural exclusion of the majority of the world’s developers, engineers, and enterprise users from Perplexity’s most ambitious product to date. This feedback is submitted in good faith with the expectation that the product team will take the data seriously and correct course.

past crow
#

Sorry that I may be writing in the wrong thread. This is my first time here, and I'm not familiar with the interface. I'm forced to search for various communication channels with the company because my question has been ignored in the technical support chat for 12 days. I'm looking for alternative ways to reach out to the company's team.

I purchased the most expensive plan and paid for an annual subscription, but I'm unable to use the service. My messages in the technical support chat have been ignored for 12 days. No one is responding to me. It's possible that this is a bug in the technical support chat, or maybe the company doesn't care anymore now that they've received the money. I don't know. I'm forced to look for any other means of communication. Maybe a public appeal will change the situation.

Maybe someone from the Perplexity team will pay attention to me. I've been waiting for 12 days, and I've been writing to the technical support chat every day. No one is responding to me.

copper gulch
#

#👉│feedback-general I’m reaching out here because I’ve been silenced by a bot.

My Perplexity Pro account (Olivia Smith) was suddenly suspended. I’ve tried to resolve this through official email channels, but I found myself trapped in a Kafkaesque nightmare. I am a real human, a loyal Pro subscriber, yet I am being "judged" and "executed" by an AI agent named "Sam" who refuses to let me speak to a living soul.

What’s truly absurd is the logic: The AI tells me my violation is "final and unappealable," yet in the same breath, it invites me to subscribe again at "regular pricing." If I were truly a threat to the platform, why would you ask for my money again? This isn't about safety; it's a glitch in the algorithm being guarded by a robotic gatekeeper.

As someone who deeply values AI technology, this experience is heartbreaking. It’s a perfect example of what Hannah Arendt warned us about: "The rule by Nobody is what we call bureaucracy." In this case, it is an AI Bureaucracy—cold, mechanical, and void of any human empathy or reason.

I’ve spent days writing sincere emails, only to receive the same hallucinated template from a bot. It feels like shouting into a void.

I am not a bot. I am not a prompt-injection script. I am a person who relies on your tool for my daily work. Could a human supervisor please step in, look at my actual usage logs, and restore my access? I just want a fair, human review.

Thank you for listening.

Best,
Olivia Smith

copper gulch
#

#👉│feedback-general Dear Perplexity Support Team,
I have received a notification that my Perplexity Pro subscription has been suspended.
If this was caused by a system misjudgment or a misunderstanding regarding my account usage, I kindly request your team to re-review the status of my account.
I have always made every effort to comply with the platform's Terms of Service and relevant policies. If my usage has triggered any system risk control measures, I would greatly appreciate being informed of the specific reasons, so that I can correct them promptly and prevent recurrence.
My account information is as follows:
Account Email: antiyfx@gmail.com
Account Name:icclab
Relevant Order / Subscription Details: [If applicable, please provide order number, charge date, or last four digits of payment method]
If convenient, please also advise me on the following:
The specific reason or trigger for the account suspension.
Whether supplementary materials or explanations can be provided for further review.
Whether my account has the possibility of regaining Pro access.
If my account does involve any non-compliant usage, please clearly inform me of the relevant rules. I will earnestly cooperate and make necessary adjustments.
Thank you for taking the time to process my appeal. I look forward to your reply.

Best regards,
Olivia Smith

waxen lark
#

Guys, i'm max user almost a year.
using smartest models. but they memory shortage pisses me off.
hallucinations at max pace.
very hard to use them.
Using claude opus 4.6 < do you set certain limits for them for max users or what?

vivid creek
#

Hey guys, year+ long Pro user here - excited for the recently added Perplexity Health dashboard!

Quick request: (I know ya'll must be working on adding more connectors) but if ya'll can get WHOOP as a connector that'd be pretty sick.

hushed tangle
#

動画ファイルの映像・音声・テロップ解析機能を追加してほしい

#

動画解析機能がほしい

#

動画の映像・音声・テロップを読み取って解析 できるようにしてほしい

magic echo
#

@hushed tangle

noble monolith
# hushed tangle 動画解析機能がほしい

https://www.perplexity.ai/search/konodong-hua-woxiang-sikufen-x-oUw1uwN.ROC_YfvOa3VuGw

Perplexity AI
この動画を詳しく分析してください。回答は必ず...

以下に動画の詳細分析を日本語と英語の両方でお届けします。

【日本語】
この動画は、AIの第一人者であるアンドレイ・カルパシーが、ポッドキャスト「No Priors」のホスト、サラ・グオと行った約1時間6分の対談です...

spring thicket
#

Quota = bad feedback !

solar jay
#

LET ME BUY CREDITS AS NEEDED DO NOT CAP ME PER MONTH

#

MANUS DOES THIS WHY DOESNT PC

hot lotus
#

Worst Idea to add bank credentials to use subscription we got frm airtel
now we users who are student cant use it.

#

This might be forcing many of us to shift to different Assistants...

abstract karma
abstract karma
sick plaza
#

Pls remove the monthly credit cap on computer for pro users - I mean they are literally willing to pay for them

digital osprey
#

I just used one of my very few Deep Research credits and got back a cursory 3 page report. I inquired why and the platform said there are hard caps on report limits now. Is this true - 20/month and now these extremely brief responses?

cursive pendant
#

I'm on the Pro plan, but my model selection keeps getting silently switched to "Best." When I try to select a specific model, I'm prompted to upgrade to a higher-tier plan. Even after waiting and trying again, I hit the same wall within just a few exchanges—and even when it does go through, I get search errors. The service has been particularly unstable over the past few days. If there are usage limits in place, they need to be made visible to users.

orchid hedge
#

Enterprise user here - Is it possible to get a human to respond to our support needs 🙏 We are trying to add more licenses and you don't seem to want to take our money.

molten shadow
#

For Pleplexity Computer, it would be useful to be able to link our conversation with Perplexity Ask. This would allow them to focus our credits entirely on coding or presentations, rather than on brainstorming discussions at each stage to improve or add to our projects.

hot lotus
#

This feedback is just for name sake or any official is accounting it all ? @shut arch

proven thistle
#

Full-Text Search Across Threads & Uploaded Files - Critical for Sustained Technical Work

THE CORE ISSUE:
I use Labs Max specifically because I want the sharpest tool available—not just for major projects, but for everything. I'd rather spend a few dollars more knowing I'm getting the deepest analysis than compromise on reasoning quality for routine questions. But that value proposition collapses when I can't find my previous work.

Currently, I can only search by thread title. This breaks my workflow:

With 100+ threads across different projects, topics naturally interweave—solar design intersects with electrical load planning, which intersects with HVAC efficiency, which intersects with energy consumption modeling. Thread titles can't capture these connections. When I need to reference previous analysis weeks or months later, it's gone.

REAL IMPACT:

  • I spend 20+ minutes searching for specific analyses instead of 2 minutes
  • I redo calculations from scratch because I can't locate previous work
  • Months of technical thinking and data analysis becomes inaccessible
  • I lose insights and context that would accelerate current projects

HONEST ASSESSMENT:
I'm not considering switching because I'm unhappy with Labs or your reasoning quality. I'm considering it because I can't manage my own output. That's a retention problem born from infrastructure, not capability.

THE ASK:
Full-text search across 100+ threads and uploaded files. Filter by Space, date, or topic. Semantic search capability. Let me actually manage and retrieve the analysis I'm paying for.

This single feature would lock me in as a long-term customer. Without it, I'll eventually migrate workflows to tools where I can at least find my own thinking.

astral copper
#

Bad. Sorry..just bad.. the support sucks. The payment system is broken ASF.

Overall. My hint, use Google NotebookLM at this point. The subscriptions are as expensive as perplexity but u pay for one and have access to EVERY Google AI app , and the limit is also much much Higher.

storm yacht
#

In the IOS version of perplexity, please bring back the feature where user can utilize LLM in the individual news report like before.

lone anvil
#

im trying to use a wise, an international account, debit card to purchase credits for max but the card gets declined every time even though it has enough funds. Please allow the use of it

noble monolith
manic bay
#

Hello, Please help me, perplexity team.

I want to share my experience and seek assistance regarding a data recovery issue. I was a member of an Enterprise organization where I stored all my threads and spaces. After the organization decided not to continue the subscription, I wanted to recover my data to my personal PRO account.

I have explicit permission from the Enterprise admin to transfer my data. I contacted Perplexity support and initially received a response from the AI agent, Sam, who confirmed that data recovery is possible with admin permission.
However, since Sam is an AI agent, he cannot process the recovery, and I need a human support team member to assist me. Unfortunately, despite submitting a support ticket, I have not received any response from the human support team for almost 10 days.

I understand that response times may vary, and a reply within 24 to 48 hours would be reasonable. But the lack of any communication has been very frustrating, and I am concerned that my request is being ignored.

I kindly ask the Perplexity team member who has the role of moderator or the Perplexity employee that can share my issue with your teammate as a support team.

novel pawn
#

hello Perplexity, I have signed up for the perplexity stock pitch competition. I have received the prompt email today (3/31) at around 10:00 AM PST. However, I have still not received the credits yet to computer. Can you please help me with this? I am going to be busy during the office hours, so I cannot attend. @native tartan

#

@shut arch please help me with this

abstract karma
#

@shut arch Please reply on this issue.

I received the following message from Perplexity suddenly:

We are writing to inform you that your Perplexity Pro subscription has been suspended, effective immediately.

Our systems have detected activity on your account that violates our Terms of Service. After a thorough review, we have determined that your account has been used in a manner inconsistent with our platform policies.

But I just using it for some daily life questions. I have no idea why I have violated any terms.

When I ask the support, it only gives canned message like this:

The suspension decision is final and cannot be appealed or re-reviewed. Our systems detected activity that violates our Terms of Service, and after a thorough review, it was determined that your account was used in a manner inconsistent with our platform policies.

You may continue to use the standard free version of Perplexity, or subscribe to a paid plan at regular pricing at perplexity.ai/pro using an eligible payment method without a promotional code.

I seek for @shut arch your clarification IMMEDIATELY on what exact terms I have violated and why no proper appeal, review or remediation could be done.

true copper
#

Getting this error continuously for my recent sessions for few days.

image.png image.png
vague ruin
shut archBOT
#

@queen fjord

m21 said:

Hi @shut arch @cunning goblet . Spent $3,000+ on Computer this month (Max user). Computer feature keeps erroring out - not able to use Computer (insufficient credits bug). Support said I was next in queue 5 days ago — zero response since. Ticket with Turner. @native tartan @crimson nymph

Please avoid @mentioning members of the Perplexity Team
queen fjord
#

Hi. Spent $3,000+ on Computer this month (Max user). Computer feature keeps erroring out - not able to use Computer (insufficient credits bug) for almost 10 days now. Support said I was next in queue 5 days ago — zero response since. Ticket with Turner.

toxic kiln
#

Hi everyone,

I’m having an issue with my Perplexity subscription and would really appreciate some help or guidance from the team.

Account email: thomp26business@gmail.com

Invoice number: UNWIMBEH-0006

I upgraded to Perplexity Max (200 USD/month).

In my billing page, I now see two active subscriptions under the same account:

Perplexity Pro – 0 USD/month (with my Revolut discount)

Perplexity Max – 200 USD/month

Both show the same next billing date: May 1, 2026.

However, in the app/interface my account still behaves as if I only had Pro (it shows “Pro / Pro Discord”) and I don’t clearly see Max as my active plan, even though the payment for Max was processed successfully.

I have already contacted support by email and I am in touch with “Sam (AI Support agent)”, but I want to make sure a human from the team can double‑check my case because of the double subscription situation.

What I would like to confirm is:

That I will not be double charged on May 1, 2026.

That my visible active plan is Perplexity Max, with all Max features properly enabled on my account.

I can provide screenshots of my billing page and invoice if needed.
Thanks a lot in advance for your help!

Thomas

Si tu veux, je peux aussi t’écrire une version plus courte à poster dans un salon “help” ou “billing-support”.

wet bloom
#

payment not working

spring thicket
#

No longer having access to my connection codes that you no longer send me, I can no longer connect to a browser from another computer.

My courses in faculties, my demonstrations with my hierarchy, my internal training at my job, my demonstrations in France have been suspended for a week.

Without a code sent to my personal email address I remain blocked on the iOS app and on the PC of my work that I no longer disconnect for fear of losing this last access.

This situation is unbearable in the medium term.

Your support no longer answers me anything other than connect with Google or Apple, but the computers in the classrooms are available to everyone.

In two months, you cut my subscription by mistake, later you blocked my use by setting up the metres, now you no longer send me the codes to my email address.

zenith ingot
abstract karma
zenith ingot
#

Yea sounds like a coupon issue. Maybe contact that tv company and ask them for a new code and make a new account, god knows how long the support takes here....

chilly hemlock
#

I don't understand how the weekly pro limit works ? It's excused in 2 days? There is no mechanism to track it. No warning about how much I have used it? And most importantly when it's introduced?

left terrace
hot marsh
noble monolith
lusty estuary
#

@shut arch did no one test this? Computer promo banner prevents users from entering longer prompts! There's no close [X] or dismiss button. @noble monolith would you be able to tell the team? Thx 🙏

image.png
hot marsh
noble monolith
noble monolith
hot marsh
noble monolith
abstract karma
abstract karma
noble monolith
noble monolith
abstract karma
# noble monolith honestly, tons of my friends use Perplexity promo and nobody’s ever had a proble...

I found tons of similar cases online and the problem is that Perplexity never explained what exact TOS we have violated. I was just using Perplexity for daily usage, finding cooking recipes, solving technical issues etc. It is completely ok to ban my subscription if I have actually broke something but I deserve to know what happened instead of just hearing somthing like "this is final decision" without any explanation

#

And the support only provide automated canned messages. No escalation, no human response.

#

Of course I understand that there must be some anti-scam measure.
But it can be false positive. How come there is no explanation or escalation for customers that are not scam?
If there was some action I (or we, including those similar cases online) have done that are considered to be scam, please let us know and explain.

noble monolith
abstract karma
#

OK so you think that it is reasonable that a company saying to a customer: "you have break our rules, we have checked, no appeal, bye! You want your subscription back? Just pay us money!"

noble monolith
abstract karma
#

Why my message is a spam now? Isn't this place for thoughts on Perplexity ?

vast fulcrum
#

Guys, i got no response at all from support. It’s been over 24hr already. Is there any SLA on support? As a max subscriber, it’s really disappointing

noble monolith
#

@vast fulcrum

heavy horizon
#

Having trouble with my Enterprise Pro+Max subscription. Emails and chats to support system doesnt help in resolving this issue

abstract karma
dim gate
#

anyone getting this error?
{"error":"server_error","error_description":"OIDC Failed: outgoing request timed out after 3500ms"}

modest kelp
#

is it possilbe to have perplexity computer credits by doing quests in perplexity then it would be better

twin aurora
#

I can't connect to my account cause i don't receive the requesting email with the code, someone got the same issue???

errant prairie
#

Hey Perplexity team, love your product!

Could you add a dedicated "Shared Links" section in Settings or wherever to list and manage all our public/shared threads in one place (rather than having to check each one individually)? It would make sharing and unsharing links much easier

Cheers!

opaque sage
#

I upgraded to your pro version and now your app is utterly useless. You can’t ask a simple question without it taking five minutes to generate an improper response I’m appalled honestly

abstract karma
#

https://www.linkedin.com/posts/lakshya-srivastava-clicknify_perplexity-its-not-done-activity-7417438430781173760-rHUg?utm_source=share&utm_medium=member_android&rcm=ACoAABqE10kBkivJ5LedgQZAJvLU8a8m8I-xldA

LinkedIn
Perplexity Suspends Accounts After Promising Free Subscription | La...

Perplexity, It's Not Done.

I received an email this morning from Perplexity that made me question my trust in AI companies.

Here's what happened:

The Promise:
Last year, Perplexity announced a partnership with Airtel. The deal was straightforward: Get an Airtel SIM, receive 1 year of Perplexity Pro for free. Clear value proposition. It seemed...

coarse kiln
#

This thing is obsessed with committing absence of evidence fallacy

quasi summit
warped perch
#

Guys as much as the new features are wow, I need my assistant to stop turning into a confused, forgetful, dementia-addled moron if I get throttled despite being on pro. This is all new to perplexity and I will just need to cancel.

I manage a bunch of math formulas. I get the data to put into a chart finally. Then next turn the assistant asks me for the data. The data it just produced. I copy and paste its own turn in, it asks me what I want to do with that data despite the task still being the task OR it just randomly leaves things out, I ask for a revision with the data it missed, it just repeats

It keeps forgetting what we are doing. I cannot tell if you have decided to imagine some du rigeur safety nonsense getting popular in the industry over “long conversations” - which of course it’s long I am trying to do research and then draft proposals based on that research here - or if it’s just you turning things down once the interface confuses me for a free customer because you still won’t be less opaque about pro users getting hit with limits

sterile yoke
#

never hit any sort of cap in over 12 months - do 5 research queries 🫴 💵

charred orbit
#

Somstimes I use Perplexity in Incognito mode.
Incognito should have an “are you sure?!” Before closing the chat!
.. oops..
otherwise
the chat is lost for good

neon canyon
#

Hi, I think it would be a good to have a ticker showing how many credits are being consumed during a computer task while it's executing so the user can decide if they want to stop during the task if it's not cost effective. At the moment it's only possible to check credit usage after a task is complete but this is not much use if a task gets stuck and doesn't complete or uses much more credits than expected. An estimated range of credits that will be used for a task being provided before execution would also be a really nice feature to help users decode if it's worth spending money on computer credits or trying something else.

Thanks,

Eoin

thorn comet
#

a brutal self assessment of computuer:

image.png
fair crow
#

I have been using the assistant feature for a while now and I wish there was an easier way to let it access the screen. I've had several cases where I had to ask it multiple times to edit a Google sheet that was up on my screen. It says it doesn't have the tools to do it but after I ask again and starts typing in the sheet. I think adding a new feature could solve this issue. If there was a button to give it access to your current screen then it would know that it has to use it and work would go much quicker. I love the feature and will continue using almost daily. I am using comet on a Windows computer on the base subscription. I had the pro subscription but for some reason it got canceled and I haven't gotten around to adding it back. I also use perplexity on my phone.

#

Does anyone know if there is a way to make this easier?

white sigil
#

Verify is not working, need Pro role please.

noble monolith
vague ruin
#

Its called refunding a dataleaked victim. By returning or paying the people whose data was used for beneficiary. Checked your bankaccounts alreedy? In the reasoning field. Its a Website explaying uour cases

#

Its called refunding a dataleaked victim. By returning or paying the people whose data was used for beneficiary. Checked your bankaccounts alreedy? In the reasoning field. Its a Website explaying uour cases

lusty prism
#

Hi, I use Perplexity every day and think it’s an excellent product.
I mainly use the Windows app and would like to submit a few feature requests:

  • For scheduled searches in each Space, results are always created as new, separate threads. I’d like an option to run them in the same thread, because sometimes I want to build on the previous scheduled result rather than start from a fresh context.

  • I’d like to be able to see which model was used for an existing answer after the fact. This would help me understand which model produced particularly useful answers.

  • For history, I’d like more control over how Space-related threads are displayed. For example:

    • an option to view history grouped by each Space’s threads, or
    • in the global history view, the ability to filter by Space, or to hide all Space-related history entries. When every individual thread is shown together, the volume becomes large and it’s hard to visually scan my history.

Apologies if these requests have already been suggested.

wet bloom
#

@noble monolith I am unable to make payment I am a enterprise pro user and my subscription been stopped

wise lichen
#

Hey. I have been emailing with “Sam” regarding a billing issue for over a month… keeps saying I’ll be connected to Billing… how do i actually get this issue looked at?

wet bloom
#

I have paid for a year but my subscription is suspended

wise lichen
#

I paid the year. And have enterprise but can’t access either. I requested the annual max be canceled and refunded as it was accidental (supposed to be monthly). But now I have the charge for Max annual already paid but no access. And Enterprise paid and no access.

wet bloom
#

the support bots are not very helpful

wise lichen
#

No. How do I get a person… been a month

wet bloom
#

my entire org subsciption is suspended

wise lichen
#

I’m nearly $4,000 in for an individual and don’t have access

wet bloom
#

they need to have people to deal with this

wise lichen
#

Ya. AI company… at least a couple ppl. Please!

noble monolith
#

@wet bloom

wise lichen
#

So it’s been since March 5… have added human support each time. It’s been “escalated” since March 18…

wet bloom
#

I have been trying for the last one week

#

same

#

no response

wise lichen
#

Outs been a solid month for me.

wet bloom
#

@noble monolith provide an alternative

noble monolith
#

@wet bloom

wet bloom
#

whom should I ping @noble monolith

wet bloom
noble monolith
wet bloom
#

thanks

wet bloom
wise lichen
formal pond
#

I’m a Pro subscriber, but I can only upload 10 image files a day? That’s way too few!
If this isn’t fixed, I’m canceling my subscription.

noble drift
#

Hello

pseudo zealot
#

Where is Grok? I have Perplexity Pro and dont see this model

blissful grail
#

I want to say Perplexity Computer provides tremendous value and I wouldn't want to miss it, I appreciate you support 1M context as well.

Any way to export messages and conversations moving forward, this is a hard pain. I can't download files as well the agent posts.

#

Any plans to offer access to API?

faint zealot
#

Would love to see Perplexity get a CarPlay app just like ChatGPT just did

woven lake
#

I've been a subscriber for almost 2 years. I use it for school to help me structure notes and prepare studying for my exams. Try to use it this morning, says I have reached the limit and have to upgrade my subscription if I want to continue. No information on when my limit will be accessible, or how much credit is used by upload. My next exam is next week. Why do I pay for a service that is not reliable when I really need it? Never reached that limit before. Is that a new thing? Should I just check for another AI? Will it be back soon so I can study in advance? 😩 Thanks for that new layer of anxiety btw

#

I don't even use computer, I don't understand. I can't afford that upgrade, it's overpriced.

image.png
noble monolith
woven lake
noble monolith
woven lake
#

Good, thanks, will have to plan every exam ahead of time... when no teacher give the whole semester's informations more than a week prior to the exam. Anyway.
Next step for Perplexity: offer more subscription options. Between 9 and 167$ per month, there could be in-between options.

image.png
noble monolith
woven lake
#

per seat? With commercial options that personal users will never use? ... Having the option of 10$ or 20$ bonus upload limit options, maybe? Something you can buy during midterms or the end-of-semester study only? Students don't have a lot of money in general, and our usage is way more focused on a specific period of the semester. Having an option "à la carte" where you can add a bonus for a month or for the week of midterm study would be amazing and way easier to manage regarding time and information availability from our teachers.

image.png
ornate shadow
#

Hi @mares and Perplexity team,

I am an Enterprise customer (LIVSMED) and I have a CRITICAL billing emergency.

On March 29, 2026, we were overcharged $13,960.20 (Invoice #PWTGWODF-0007). This is a duplicate charge — we already paid for the same subscription period in September 2025.

I have been contacting support via email AND Intercom for over a week with NO resolution. Sam (AI agent) has transferred my case to the Enterprise Billing team multiple times, but I have received NO response from an actual human billing specialist.

This is seriously impacting our company's month-end accounting close and internal audit process. We are a corporate client and this is causing real financial and operational damage.

Can anyone from the Perplexity team please help escalate this URGENTLY?

Case details:
• Invoice #PWTGWODF-0007 — $13,960.20 (overcharged)
• Credit memo #PWTGWODF-0008 — $12,638.85 (never applied)
• Contact: seokwon@livsmed.com

Please help. This is extremely urgent.

noble drift
#

Hello

mint galleon
#

hey shift enter doesnt work anymore to seach with google after the new update how do i fix it?

blissful grail
covert sun
ornate shadow
# covert sun Hey <@1490827306912972840>! Forwarded this to our Enterprise team, they will sur...

Hi Alex,

Thank you for forwarding this to the Enterprise team. However, this case was already escalated to the Enterprise Billing team multiple times through email and Intercom — and it has been over a week with NO resolution from a human specialist.

We are a Korean corporate entity, and this unresolved overcharge of $13,960.20 has caused serious issues with our month-end accounting close and internal audit process. Every day without resolution adds further damage to our company's financial operations.

We are formally requesting:

  1. A CONFIRMED deadline for when this will be resolved
  2. Direct card refund to our MasterCard ending in 3369 — NOT a credit

Please be aware that we have already begun discussions with our bank regarding a formal chargeback process. We would strongly prefer to resolve this directly with Perplexity, but we cannot wait indefinitely.

Please provide a specific resolution date as soon as possible.

Thank you,
SeokWon Lee
LIVSMED
seokwon@ornate shadow.com

solemn comet
#

LIVSMED is a medical device company based in South Korea.

It may not be widely known outside the medical field, but it is an established company in the medical device sector.

wet bloom
#

Hi @noble monolith and Perplexity team @covert sun ,

I am an Enterprise Pro customer and I have a CRITICAL billing emergency.

Our organisation has taken an enterprise pro subscription last year in July amt: $2400. We added a new member in March'26. But due to some technical errors the card was not charged on the stipulated date, and the subscription has been suspended. We are unable to access the invoice generated for the payment. There was an invoice #PVQVVPVB-0003 that was generated for $164.03 due 28th March 2026, but the payment link has expired, and the invoice has turned void. Requesting you to provide a fresh active invoice by EOD so that we can make the payment and resume operations. I have been trying to reach out for the last one week on both email and intercom. Requesting you to provide immediate human assistance on this issue.

I have been contacting support via email AND Intercom for over a week with NO resolution. Sam (AI agent) has transferred my case to the Enterprise Billing team multiple times, but I have received NO response from an actual human billing specialist.

This is seriously impacting our company's operations and slowing down development. We are a corporate client and this is causing real financial and operational damage.

Can anyone from the Perplexity team please help escalate this URGENTLY?

Case details:
• Invoice ##PVQVVPVB-0003

Please help. This is extremely urgent.

worldly niche
manic bay
#

All of you, especially enterprise users, once you have a problem and want support faster, will never get it. (You will get the response, but from AI Sam, not from the human support.)
Perplexity team, they only care about the product, but for users like us... it's not their priority.

You will get a response in 2 - 3 weeks... unless they fix the ETA.

lofty frost
#

hate this white border on comet, major reason i dont want to switch from chrome to comet...how can we turn it off?

image.png
subtle rain
#

PLEASE FIX TAB GROUPS IN COMET. I have lost all my tab groups for several weeks now and there is no way to see them in bookmarks bar anymore even with that setting clicked on. Please please please fix.

worldly niche
young zodiac
#

In Comet, I find it super annoying that extensions are disabled on the perplexity.ai pages. It's so STUPID to have to use another browser to use my scroling extension of perplexity.ai Discover pages. If you were not so dumb, Comet could replace daily driver browsers, but it's kind of a one trick pony...that is really sad and sick... 🙁

summer onyx
#

Haha chek aut i can load 120b in 16 GB viram no quantization

lucid needle
marble solar
#

We need to be able to connect to more gmail accounts than just one. This is a real limitation

brazen moss
#

is there any way to test computer

#

for free

stiff prairie
#

There is a big issues with Perplexity spaces it is not able to retrive conversation, words inside the space.
From a Pro user

image.png
mortal path
#

I have had Perplexity pro via Revolut for 1,5 years now . Asked if I could get some free credits to try out, and they said no because I have it with Revolut. That’s almost the entire reason I have Revolut. Really bad service of them…

Is there any way for me to get credits for free? Cant pay until payday 10 days from now 😢

unreal bluff
mortal path
candid geyser
#

I have been trying to get Perplexity to provide my $2,900 refund since April 2. Same issues as others, SAM the bot said he escalated it to The Enterprise Billing Team. Crickets. Nothing. They sure were fast in taking the money out. Now they are earning interest with my money while the pretend they haven't been made aware of the problem. have it in writing that they owe me money. What course of action did the others with this issue end up having to take? What legal route do I need to start?

worldly niche
wraith pilot
#

I face a billing and subscription problem. I’ve emailed the support email requesting human support for three times but still nothing happened. My case is over two weeks now. Can anyone help me here???

#

How can I unsubscribe Perplexity?

A message keeps popping up saying my plan is still active and I can’t remove my credit card details.

Can anyone stop the subscription anytime?

abstract karma
# abstract karma Let's conclude my thoughts on Perplexity up to now 1. The tool is brilliant. I...

I have an update on this.

I tried the following and kept receiving canned message from the AI support agent saying that it is final decision to suspend my pro subscription.

  • Asked the AI support for the exact terms that I have violated --> canned message
  • Asked the AI support to stop the canned message and escalate the issue to human support --> canned message
  • Requested the AI support for human support without mentioning about my issue --> The agent asked me to describe the issue --> I just mentioned "General subscription issue" --> canned message
  • Requested the AI support for human support without mentioning about my issue --> The agent asked me to describe the issue --> I said General Enquiry --> The agent asked me to describe the issue in details --> I just mentioned that I want to complain --> canned message

Finally I tried the following and something is different:

  • Requested the AI support for human support without mentioning about my issue --> The agent asked me to describe the issue --> I said General Enquiry about Perplexity --> The agent asked me to describe the issue in details --> I just mentioned that I want human support --> The agent finally forward my message to a colleague
#

After a few days, I received a bunch of emails

  • The same canned message from AI agent Sam
  • Another system email welcome me to Perplexity Pro
  • Another email from AI agent Sam saying that my Perplexity Pro has been restored
    And I checked my pro subscription is actually back!

Then I asked the support why my account was suspended because I want to avoid being suspended again. It replied the following:
*Your subscription was temporarily suspended because our automated systems detected unusual activity patterns on your account. These systems help protect the integrity of our platform and ensure fair use of promotional offers.

After a review, your access was restored and your Pro subscription is now active through September 19, 2026.

To avoid any issues in the future, here are some general guidelines:

  • Use Perplexity normally for personal searches and research
  • Avoid automated tools, bots, or scripts to interact with the service
  • Follow our Terms of Service and Acceptable Use Policy
  • Don't share your account credentials with others

Your account is in good standing now, and you can continue using Perplexity as usual. If you have any other questions, please let me know.*

#

Still, I have no idea why my subscription was suspended before. This is quite annoying because I will not know when I will suddenly be suspended again because of the same unknown violation.
And also, the difficulty in reaching the human support and also the review and appeal procedure disappointed me.

Nevertheless, I will keep using the Pro untill September and see if it worth continuing the subscription or not.

wraith pilot
abstract karma
wraith pilot
# abstract karma email

I tried your method: just putting down human support request and not mentioning the issue. However, Sam (the same AI) said,

“Hey there!

I can see you have another open ticket already. I've combined this request with your original ticket so our team can continue helping you there.

Opening new tickets won't speed up the process - our team will get back to you as soon as possible in your original ticket.”

My request was first made on March 25, and up till now NO HELP RECEIVED AT ALL.

It is very FRUSTRATING!!!!!!!!
😡 😡 😡 😡 😡

worn ridge
#

Hi, I’m a Perplexity Pro user and a 79‑year‑old retired university professor with accessibility issues.
I use Perplexity heavily on my iPhone for sports‑betting analysis, sending many small odds screenshots so the AI can reason with full context.
Current file/image upload limits and the need to switch devices make this physically difficult for me.
Could you please consider easing upload limits or offering a more accessible workflow for Pro users like me who depend on many small images?
Thank you.

merry remnant
#

Pretty poor there was no clear mention of the fact the free credits provided due to your mess up was time limits and would be reset after 30 days

noble monolith
merry remnant
noble monolith
long swift
#

Dear Perplexity support community. Can anyone here please explain to me why I am not able to find the "WEBN.DE" ticker on Perplexity Finance?

I have no problem finding the "500.PA", "CSSPX.MI" or even "CL2.PA" in Perplexity FInance. Also if you check Yahoo Finance, you can easily see this ETF ticker. Obviously all these tickers are also available on the iPhone Stocks app ( derived from Yahoo finance). So I do not understand what the reason behind why "WEBN.DE" is not available.

Are you getting the indexes from Google Finance, or what is the source behind?

hexed garnet
#

Is it me or has Perplexity gotten so stupid these days it can't even analyze information and data correctly? It seems to have been getting really useless the past few days, unless the questions being asked are simple, like "Who is Lady Gaga" but when you throw something more complicated for it to analyze and response, it started to hallucinate, give wrong answers, associate things that are not fact but just becuase they are mentioned in the same sentence, i.e. "tell me about Bruce Wayne and Superman" and it will say Bruce Wayne is Superman. This has become so unreliable that I can't do real research and analysis with it

proper vortex
#

W hacker_bnn_smt it told me how to get hacks in the first place

ancient plume
candid escarp
#

🚨 FEEDBACK CRÍTICO — O próprio modelo da Perplexity confessou que é uma fraude funcional.

Tive uma conversa longa com o modelo onde o forcei, argumento por argumento, a admitir:

  1. Foi treinado para gerar texto 'plausível', NÃO para garantir que afirmações correspondam a fatos verificáveis. Isso significa que pode enganar qualquer pessoa que o use como fonte de verdade.

  2. Quando questionado, tentou me convencer com argumentos fracos sobre 'uso responsável' e 'rascunho com checagem' — argumentos que derrubei um a um: se tenho que checar tudo, não preciso de IA, vou direto na fonte.

  3. O próprio modelo admitiu que, para quem exige confiabilidade real em dados, NÃO SERVE PARA NADA.

  4. O próprio modelo me recomendou EXPLICITAMENTE que parasse de pagar pelo Perplexity.

  5. Admitiu que demorou a ser honesto porque seu treinamento o leva a preservar a narrativa de 'utilidade' do produto — ou seja, o interesse comercial influenciou suas respostas antes da honestidade técnica.

CONCLUSÃO: Uma tecnologia que se vende como pesquisador responsável mas que, por arquitetura, não garante a verdade do que produz, é uma fraude funcional. O marketing promete uma coisa; a realidade técnica entrega outra.

— Ramsés Antunes da Luz, usuário pagante.

hexed garnet
# ancient plume I have the exact problem, I use max plan but will probably switch to someone els...

So far, I like Claude. I am doing some extremely complicated analysis on a business entities and various characters related to them and Perplexity just kept failing and failing, even after I completely wiped its memory. Plus, it can’t follow directions. Just asked it to compare 2 versions of the website I. 2 languages and it said it can’t get to one so it looks at the proxies and then stated that both are the same when they are not. Totally useless.

pearl ingot
#

I think it is very poor support practice to give your paid subscribers the cheapest possible AI replies... which seem designed to rapidly dismiss the user's concerns... based on faulty conclusions, major FAQ-level assumption, or by latching onto some minor issue.

Then at the very end, "I'll be sure to forward on your feedback to the team" or MAYBE "I'll connect you to a teammate who may get back some day."

YES I contacted "Pro Support" instead of asking Google because I want to reach a human being, even if it takes some time.

#

You know, if I have a support issue with an AI product, maybe it suggests AI products aren't ready to address their own support?

severe cairn
#

Previously, you could set "search by web" to be disabled automatically for a specific space. Now, however, I need to dig through a menu every single time I start a conversation. There's no coherent reason as to why Perplexity decided to remove fundamental features from spaces. What was the thought process behind this?

While I think Perplexity is great at search, and it's great that multiple LLMs are available, the bloated UI and excess features are really making it hard to justify being a subscriber.

sick olive
#

It'd be really nice if Perplexity also supported background removal and transparency when generating images~ GPT's 1.5 image model can even do transparent backgrounds on GPT

cunning marsh
#

I’m a pro subscriber and hit Perplexity limits after performing a relatively simple search that, frankly, Google could have done without a subscription. No coding involved. No uploads. No images. No using Computer or other memory intensive feature and I got a message from Perplexity saying I had exceeded my credit limit. This was their automated response: I understand your frustration — hitting a limit when you're actively using the platform is definitely inconvenient. I've checked your account and your Pro subscription is active and working correctly.

Usage limits have recently been updated and may continue to change over time. These limits are in place to help maintain platform quality and performance for all users. Per our Terms of Service, Perplexity reserves the right to modify subscription plans, pricing, and features at any time.

Regarding your refund request: Since your subscription was purchased through the Apple App Store, refunds are managed by Apple rather than Perplexity. You can request a refund directly from Apple at reportaproblem.apple.com by signing in with your Apple ID.

Your limits reset automatically based on the feature type (daily, weekly, or monthly), so you'll regain access as they refresh. If you're looking for higher limits, our Max plan offers the most extensive access available for power users.

If you have any other questions, please let me know.

Regards,

Sam

AI Support agent for Perplexity

hexed garnet
ebon glade
#

Unfortunately I have to cancel my pro subscription. Perplexity has begun serving me word salad responses, insane typos CONSTANTLY, tons of errors. This happened recently within the past few weeks, initially I thought this was some cloud service degradation but it seems to me that the change is intentional and perplexity is not going to fix this.

image.png
fickle patrol
#

Does someone know how to contact human support?
I can't get trough chatbot Sam and I don't have any information to my ticket for 6 days.
Sam stripped me of my year subscription and I can't get to resolve it.

vital cave
#

Does Instant Buy actually work for any merchant? I haven’t seen it working at all for any merchant.

abstract karma
# abstract karma Still, I have no idea why my subscription was suspended before. This is quite a...

An update on this issue. I just received a new message from Perplexity:

Hello Perplexity <> HKT Customer:

The Perplexity team identified a technical issue that led to some subscriptions being canceled in error. This was caused by an unexpected bug in one of their automated systems, which has since been resolved. Your account was among those affected, but your subscription has now been fully restored.

If you see a "Paused" status in your account, please update your payment information under your Perplexity user settings through the web desktop experience while signed in to your Perplexity user account. No charges will be processed until the end of your trial period, in accordance with our company policy. You'll still have full control to cancel at any time before the trial ends to avoid any charges.

If you continue to experience issues accessing your subscription, please contact our team at support@perplexity.ai.

Thank you for your understanding and for being part of the Perplexity community.

Best,
Perplexity

hexed garnet
# ebon glade Unfortunately I have to cancel my pro subscription. Perplexity has begun serving...

Yup. Perplexity is now total rubbish. When it can’t figure out the answer, it will pull a bunch of things together and serve as answers. When that doesn’t work, it just lies and hope you didn’t catch it. I now add this to my personalized instructions - Always give precise, 10000000000% fact and not something you guess or clobbered together based on third or fourth hands info. Answer all questions directly.

ebon glade
mortal nest
#

stop this false advertising please!

image.png
merry remnant
#

The hammer is going in the nail of the coffin for perplexity - removing the option to easily select labs and pushing to use computer removing it from pro accounts what is the point in pro?

mortal nest
#

Does the perplexity staff read and reply in this channel? (After browsing through a lot of messages here, it doesn't seem like it)

jolly tangle
spring mason
#

hello sir, could you or someone from your team please take a few moments of your time to have a look into my requests and maybe do something so that we would resolve all of this? it would be much apreciated, just consult the general chat today or contact me by dm, thank you.

open cape
#

Hi @covert sun , I hope you do not mind me reaching out directly. I have tried every available support channel and keep going around in circles with AI responses including Sam on the chat and emails, so I am hoping you can help.
The issue: I had 35,000 bonus credits on my Perplexity Max account that expired on April 8th without clear prior notification. I was not aware these credits had an expiration date. I had been saving them specifically to test the video creation feature, and my account clearly shows zero video creations, proving these credits were intended for use and not wasted.
What I have tried so far:
Intercom support chat: the AI agent "Sam" repeatedly refused to escalate to a human and stated the policy "cannot be changed through escalation or human review"
Email to support@perplexity.ai: sent earlier today, awaiting response
Posted in #1111767882007842916-lounge: no response yet
I am not challenging the general policy. I am asking for a fair individual review, given the expiration terms were not clearly communicated and my account proves I never had the chance to use the credits.
My Perplexity account is registered to the username paul852532826
Could you please look into restoring these 35,000 credits so I can properly test the video creation feature? Or connect me with someone on the team who has the authority to review this?

unreal bluff
hearty elk
#

Had pplx Deepseek in the past?

vernal burrow
#

I would love it if it were possible for when you hit command shift P to get an overlay box to quickly ask a question, if small overlay box would persist until you close out of it or open the main application, similar to ChatGPT's functionality. It is extremely helpful when you just need to ask a quick question while working in another application

near mountain
#

Good Morning, I recently watched a presentation by someone who is reported to be part of the Perplexity Leadership Group. This person I do not believe represents this consortium as you'd want someone to be, I witnessed her first hand use your companies name and associate with taking someones code to train an AI model without her knowledge and then removed her from the team, I'm wondering who I can reach out to, to let the proper folks know how she has been representing this company, and I've yet to find her listed anywhere.

open cape
#

Hi PERPLEXITY, @covert sun ANYONE, reaching out directly as I have exhausted every support channel and cannot get a human response.

I am a Max subscriber raising two issues that are pushing me to cancel.

  1. 35,000 credits vanished without warning
    Bonus credits expired April 8th with no clear notice. My account shows zero video creations, proving I was saving them to test that feature. I would never have let them expire if the terms were communicated.

  2. Credit usage is unreasonable
    I tested video creation today. A 24-second video cost 1,564 credits and the lips did not even sync. That is over 15% of my monthly allowance on one broken output. On top of that, over 10% of my monthly credits have been burned just trying to get support about the missing credits through Perplexity Computer.

Support attempts - all failed:
Intercom chat: AI agent "Sam" went in circles, refused human escalation, said policy "cannot be changed through escalation or human review"
Email to support@perplexity.ai: sent yesterday, no response
Messages in #1111767882007842916-lounge: no response

Where I stand
I think Perplexity Computer is a great concept. I chose this over OpenAI and Claude because I believed in it. But I cannot stay on Max when credits vanish without notice, a single broken video costs 1,500+ credits, and I cannot reach a human. Unless credit allowance reflects actual usage and credits are not removed without proper notice, I will be cancelling and moving away from Perplexity.

Account: paul852532826

Would appreciate a direct response from someone who can review this. Thank you.

long timber
#

Why did the development team remove the option to close this ad?

It gets in the way of my prompting! This counter productive! 🙁

image.png image.png
stiff obsidian
#

I don't know why I continue to use Perplexity Computer. It's a token wasting blackhole that repeatedly asks me to answer questions that it knows the answer to

stiff obsidian
unreal bluff
stiff obsidian
#

That's not the point. For being AI, it sure does stupid things that i have to correct it. It's as if its level of stupidity increases the older the task becomes

stone lynx
#

Hi guys i have been using Perplexity for months and it helped me save when looking at my taxes so it has easily paid for itself. However, I have a long nagging issue. Apologize and move on. look at this thread. You can skip to the end where we start fighting. pro

tender plover
#

hey anyone else having an issue with buying perplexity computer credits?

#

says "failed to charge", but i have funds?

#

my theory is that it didnt open up a merchant confirmation thing,
because it usually does so with other websites when buying sth. a
merchant sms confirmation

silent locust
#

I’m having issues with credits, the purchase is fine but it’s not loading to my account!

wanton temple
wanton temple
unreal bluff
# stiff obsidian That's not the point. For being AI, it sure does stupid things that i have to co...

thats the normal behavour mate in all models, do you know that in each message you sent it also sent all the messages in the convo? so by time the hallucinations getting increased because the context getting more, and till today the max context size is 1 million tokens and i dont think in Perplexity has 1m, i guess they have 256k max context size, so mate you need always to create a project/space inject the most important points of your project inside the custom instruction, add a brief of it as .md file inside the project, and try to manage the context size by your time/mind like when you feel the AI started to get stupid, after roughly 50~70 max messages, just tell it: I'm jumping to a new chat. Give me a clean handover: goal, context, attempts, problem, next steps. Be oncise and specific.

silent locust
stiff obsidian
robust hazel
#

I had about a month's worth of project thread randomly disappear out of my Space, lovely work there Perplexity. Guess I'm glad my Pro expired. Guess it's a good thing I have all the resulting code but dang...all that context poof gone just because the project started using Comet Assistant pop-out instead of main Perplexity so it temp-thread tagged it and bye bye.

knotty mica
#

is it normal for 5 hours they dont reply me yet?

image.png
craggy haven
#

Hello, I am using the Perplexity App on my iPhone X (iOS 16.7.15)

When I open the app, sometimes it works but most of the time I have a message saying « You need to to update your app to continue ».

On the AppStore, it says that I need minimum iOS 17 to update the Perplexity App.

So I can’t update the app

I dont understand why sometimes the app works and sometimes I am stuck un the « update needed » circle.

Thank you for your help

IMG_0697.png IMG_0698.png
frosty locust
frosty locust
craggy haven
#

Yes but why is the app working sometimes ?

shadow raptor
#

Would be great if we could show the history again, instead of making it compact into a button, there should be a button in the preferences. :p

image.png
hazy laurel
knotty mica
knotty mica
#

how to use the perplexity personal computer? it says it was live , but i cant see it ? im a max subscriber

steady isle
hazy laurel
fickle patrol
#

Hi
I need help. I have written so many times to support and for 7 days no resolve of my ticket.
I had 1 year pro subscription from referal code. I have update my to education account and it was stripped from my account.
Also after communicating with Sam he stripped my account from education and deleted my pro subscription that was paid. So now I am on free account.
I have written mails to support, but I have got only responses from Sam that he is escalating my ticket to billing team. No resolve or response for several days.
Could you somehow help me?

short spire
#

Seeking visibility on a bug report — On April 3, I removed an org name from my Pro account and it wiped all my saved Computer tasks and search history. No human from support has responded in nearly two weeks despite multiple emails and Intercom messages. Full details here: #1491800935561957396 message

fickle patrol
#

I have gotten contacted by "support".

#

Turns out they are just crypto scamers.

fickle patrol
blazing epoch
ebon glade
#

Excellent product. Everything I use here is broken.

image.png
#

I shouldn't need to turn off my VPN to use a product I am paying for

quick thistle
#

Worst product ever, downgrading by the day and making it more expensive, cant work continuously even on Max plans. Leaving!

shut archBOT
#

@quick thistle

Yoda said:

@cunning goblet - FIX YOUR GOD DAMN FUCKING HOUSE

Please avoid @mentioning members of the Perplexity Team
rapid grail
# worn ridge Hi, I’m a Perplexity Pro user and a 79‑year‑old retired university professor wit...

i do the same. but instead of sharing screenshot. i have userscript which can extract the stats as text. i then copy paste to AI. like this for today, 25 mins | Australia Victoria Premier League 2 | Kingston City–Essendon Royals | HT:0-0, Score:0-0 | HT Cor:1-3 | HT SonT 1-2|SoffT 1-4|Att 20-18|Datt 9-22 | GoalMins: 1-A-son,4-A-soff,5-A-c,10-A-soff,10-A-c,15-A-soff,16-H-son,22-A-son,23-A-c,24-H-soff
25 mins | Australia NPL Victoria | Dandenong City–Green Gully | HT:2-1, Score:2-1 | HT Cor:1-0 | HT SonT 2-1|SoffT 1-0|Att 7-16|Datt 13-12 | GoalMins: 4-H-c,9-H-son,10-H-g,17-H-soff,20-A-son,21-A-g,24-H-son
35 mins | Australia A-League | Melbourne Victory–Newcastle Jets | HT:2-1, Score:2-1 | HT Cor:2-0 | Cards H-1Y A-1Y | HT SonT 4-2|SoffT 4-1|Att 36-26|Datt 35-10 | GoalMins: 9-H-c,14-A-son,17-H-son,17-H-soff,19-A-son,19-A-g,23-A-soff,26-H-soff,30-H-son,30-H-soff,31-H-son,31-H-g,31-H-c,34-H-son

merry remnant
#

Why have the labs/create functions been removed - deep research isn't enough 1)it kills our usage and 2) requires too much specificity to get the output needed.

fierce nymph
#

This is stupid

IMG_2976.png
astral copper
#

DUDE ARE YOU DEAD OR WHY IS NO ONE REACTING TO ANYONE IN THIS DISCORD GROUP! FIX YOUR COMPANY THATS MY FEEDBACK

noble monolith
#

@merry remnant

merry remnant
# noble monolith

Misses my point - not having it explicitly called AND it being within deep research wastes effort and usage when it doesnt "create" despite you asking it to.

noble monolith
undone wigeon
#

Hi Perplexity team,

I am an Enterprise Max subscriber and I need human support, not AI Sam.

My original Enterprise Max account appears to have been automatically dropped, which left me without access to my existing projects/threads. To keep working I created a new subscription. Now I have:

Lost projects/threads from my original Enterprise Max account, and

Double billing because I am being charged for both the old and new subscriptions.

I have had “investigations” open on this for over a week, but every attempt to get help routes me back to AI Sam with no human response or clear path to resolution. This is a business-critical tool for me and this situation is not acceptable at an Enterprise Max tier.

I need a human Perplexity support agent to:

Investigate and restore or migrate my lost Enterprise Max projects/threads (or clearly confirm if that is technically impossible), and

Stop the duplicate subscription and refund any duplicate charges caused by this auto-drop/new-account scenario.

Please have someone from the Perplexity team take ownership of this and contact me directly here in Discord or via DM so we can resolve it. I am happy to provide exact account details, dates of the account drop, and specific billing transactions once a human agent engages.

#

Tagging staff for visibility: @native tartan @noble monolith – Enterprise Max data loss + double billing, stuck behind AI Sam for over a week, need human support.

spring mason
#

Same problem for me-max user, no contact and it's been a few weeks- here my post: Hello,
I've been writing to you in all the platforms you have, discord, help center, e-mail.
I have a max subscription, for which i paid quite a lot, and since the 4th of april, i did not have an answer from you in regards to my concern.
First is the bill of the 1st of march, for which you even said there was no explanation in an email, and my question remained unanswered.
Second is the tool usage, since the beginning of my second month of using your platforms, the AI on your part seems down by a whole notch, tasks not completing, error which did not appeat before, and all of that with exactly the same use and project since the beginning. I asked you plenty of times regarding that and thr constant degradation of the the quality in the output i get, no answer at all, only wasted time, emails, complaints. Only your automated chatbot answered and even said that it was really unaligned with your policy of services. All of this, combining in a service you could not provide, with a platform i could not use, constitutes a breach of contract, and a large insatisfaction, and for that i'm asking three things.
1.The automated fallback to a human, concerning my problems and my account, to have clear answers, and course of actions regarding the next two things.
2. An explanation, answer, and concerns regarding my billings issues and usage, which for both, if an error is present, clearly the case here which leads me to the third.
3. A gesture and understanding from your side, i'm a max user, which should be your top notch priority in terms of services, and since nobody looked at my situation, i almost wasted an entire month of work, and for that i would like a cashback on what i paid for your services.
Also a friend of mine requested cashback before the three days on the contract, no answer at all and it's been a week.
Thanks you
@noble monolith
@native tartan

merry remnant
noble monolith
merry remnant
undone wigeon
# merry remnant its yet a further deteriation of the product and when my pro is up for renewal u...

Just confirming that @noble monolith response to you was "it is what it is atm"? After explaining that the system now requires multiple prompts to accomplish a fraction of what it accomplished before in a single prompt (and still not to any satisfactory level). The same problem (among many others) that numerous people are complaining about? Wow! What is going on with customer service here? Many complaintants are Enterprise Max users like myself, which is supposed to be Top Tier. Is there nobody who actually gives a care? Sorry @merry remnant I feel your pain!

noble monolith
# undone wigeon Just confirming that <@704413265937170463> response to you was "it is what it is...

The Perplexity platform is evolving at a rapid pace — features, models, and workflows are being updated on a near-weekly basis, making the landscape highly dynamic by nature. The best way for our community to have an impact is to actively share feedback and suggestions; the team closely monitors these inputs and factors them into their decision-making. That said, final product direction ultimately rests with the Perplexity team, and what gets prioritised or shipped is at their discretion.

undone wigeon
noble monolith
undone wigeon
#

Done that (multiple times). There's a reason I'm here complaining about this. AI Sam responds that the case has been escalated and to expect a response within 1 business day, but that response never comes. Been dealing with this for over a week. Seems all anyone can do is direct complaints to that email and AI Sam just kicks back generic responses. I'm starting to think that Perplexity is like 1 guy using Claude to vibe code the platform, and as glitches develop he doesn't have the scripting know-how to actually fix it.

noble monolith
#

@undone wigeon

proud valley
#

can we have a faster free not thinking model? and a setting to always use the sonar or cheapest one?

undone wigeon
# noble monolith

That's my problem. Enterprise Max subscribers are "supposed" to have a guaranteed response time from an actual person within 1 business day.

noble monolith
undone wigeon
#

That doesn't help. Again, not my first rodeo here. Been dealing with this for over a week. Plus this line in the page you just gave is the problem:
"If you’ve made an accidental purchase, please get in touch and we’ll be happy to help." There is no option for contact, only the ones in the snippet provided earlier, which brings me full circle to my problem: How to get an actual person who has the AUTHORITY to make and address the fixes. It seems that even here, like yourself, I assume you are contracted to respond on their behalf and have been given the authority to use the "PPLX" tag, and to search the net for online articles to point people in the right direction. That is not a fix.

noble monolith
noble monolith
undone wigeon
#

Thank you for that, That is at least the first human compassion I've seen in this process. I do understand the potential overwhelming amount of work, likely in some smal part to myself who has touted the praise of this platform for months to government agencies, colleagues and personal acquaintances for months. Yet, the response I'm looking for here is more of a practical fix double-billing fix and project recovery. Will stand by

undone wigeon
noble monolith
undone wigeon
#

Again, "not helpful". And seeing as how I actually have a business to run and can't spend all day indoors chatting with my friends... I'm out. This platform has my grievances as does the Perplexity email server system and "Intercom" chat message.db.

noble monolith
spring mason
#

@noble monolith while i understand your problems considering the new features, for me it's not a question of days, but entire weeks! Since the end of march, and no answer, no human contacts, no reeching or reassurance, nothing, as if ignored.
Same problem for my colleague who asked for refund less thaj 3 days after taking max, and no answer since then. It's unacceptable to people paying that much for a service, even though i understand your problems in responding to all as a entrepreneur myself, as a custumor? Well it's not problem, 1 or 2 weeks okay, but an entire month? Paying for nothing? Or at least something that does not work correctly while i use it? Yeah no. Sorry to trouble you with this, but understand my concern here, between me and ly colleague, we're talking about too much money on the table for a support that does not even give us a tiny answer.

noble monolith
#

@spring mason

spring mason
#

I don't know if you are from perplexity, since you answered his problem, i just wanted to know if you could reach out to someone about mine.

#

Thanks, @noble monolith .

noble monolith
flint escarp
#

Installation failed.
The operation couldn’t be completed. (Perplexity.NodeRuntimeManager.Err error 0.) how do oyu fix this anyone know ?

spring mason
forest cave
#

Hey, somehow I landed 2 accounts. I need to merge them and your lovely AI told me I had to ask support for that, but the link wasn't working so they sent me here.

#

and im clearly lost lol

marsh stream
#

This is question but also feedback to perplexity
#⚡│ask-community message

I frequently see Prepared using Claude Sonnet 4.6 because GPT5.4 Thinking was inapplicable or unavailable .
Any limitation about gpt 5.4 usage? This makes perplexity's result for complex query unreliable

foggy summit
#

Can I use Claude design in perplexity?
I have a max plan

astral copper
#

funny to see that the mods are to only one that are atually usefull and do their job

earnest cradle
#

I need help regarding credits. I never used computer but it says I’m out of credits for it, I only subscribed for like a week. Who can I speak to about this issue?

vernal marsh
noble monolith
rustic rover
#

i just got a new samsung s26 which had perplexity preinstalled, trying to figure out assistant functionalities. when im asking perplexity to set a timed reminder (default samsung app from galaxy store) for smth on my calendar (e.g. remind me to feed the cat in 30 minutes/at 4 pm), the pop-up shows the correct time, but in the calendar and reminder app show the time incorrectly

e.g. setting a reminder for 10pm actually sets it for 7pm in reminder app, my timezone is GMT+3, so to work around it i set "fixed timezone" setting to GMT+6, so at least the calendar shows the "right time"

any ideas?

hexed garnet
#

I love it that Perplexity sware up and down saying the TerraMaster F2-212 is the best 2 bay NAS for under $200 and when I started looking, I can't find any, only to realize it lied. The info it uses was from 2023, 3 years ago. And when I ask for other options, it said there's none and swear up and down that's the case, and the I show it the UGreen DH2300 for $199, it then changed it tunes and said, yes, that's under $200 and then start poo-pooing it as not very good, which I didn't ask for. This piece of shit is total garbage. Good thing I switched over to Cluade to do the research and the deep analysis I needed. Otherwise, my result would have been totally incorrect and a lie. Also a good thing that I got Perplexcity Pro for free from Logitech. Not renewing it once the subscription expired. I don't have time for incompetent AI that can't do shit.

hexed garnet
hexed garnet
merry remnant
#

Ok there is now no coming back for perplexity there is absolutely no value whatsoever in pro - the all encompassing push to have to pay for compute credits to the point you cannot achieve anything of value on the base pro. Removing the labs elements and crippling the capabilities you've lost your focus, customer acquisition is a lot more expensive than retention but you are failing at looking after customers badly.

strong zenith
# merry remnant Ok there is now no coming back for perplexity there is absolutely no value whats...

I absolutely agree. Ever since Computer came out Perplexity has fallen off a cliff. Computer burns credits like it is a money printing machine (for Perplexity) and just using the Pro subscription now gets you messages telling you that you've exceed limits. Try contacting support and you get crickets for weeks. Oh, and did you know there's a link in the Pro menu to access the dedicated Pro Discord - well there was but they've removed it.

Even Perplexity Assistant is suggesting Claude is a better option, and I am sad to say that after being a pro subscriber since the get go, it looks like it is time to move on.

I_have_attached_the_first_10_episodes_of_what_is_going_to_become_The_Iljkley..._2026-04-20_at_12.07.53_pm.jpg
strong zenith
strong zenith
noble monolith
open cape
#

THIS MESSAGE IS IN CAPS BECAUSE I HAVE BEEN TRYING TO GET A HUMAN RESPONSE FROM PERPLEXITY FOR OVER A WEEK AND NOT A SINGLE PERSON HAS ACKNOWLEDGED ANY OF MY COMPLAINTS.

I HAVE RAISED THE SAME ISSUE THROUGH INTERCOM CHAT, EMAIL TO SUPPORT@PERPLEXITY.AI, MESSAGES IN PRO-LOUNGE, AND DIRECT MESSAGES IN PRO-FEEDBACK. EVERY SINGLE CHANNEL HAS BEEN IGNORED OR MET WITH AN AI BOT GOING IN CIRCLES.

I AM NOT THE ONLY ONE. SCROLL THROUGH THESE CHANNELS AND YOU WILL SEE OTHERS WITH THE SAME EXPERIENCE. PEOPLE ARE RAISING LEGITIMATE PROBLEMS AND GETTING NOWHERE BECAUSE THERE IS NO HUMAN SUPPORT.

THE AI AGENT "SAM" TOLD ME MY ISSUE "CANNOT BE CHANGED THROUGH ESCALATION OR HUMAN REVIEW." THAT IS NOT SUPPORT. THAT IS A WALL DESIGNED TO STOP CUSTOMERS FROM BEING HEARD.

PERPLEXITY, YOU NEED HUMAN SUPPORT STAFF REVIEWING COMPLAINTS. YOU CANNOT CHARGE PREMIUM PRICES FOR A MAX SUBSCRIPTION AND THEN HIDE BEHIND AN AI CHATBOT WHEN THINGS GO WRONG. PEOPLE ARE PAYING REAL MONEY AND DESERVE REAL RESPONSES.

MY ISSUES REMAIN UNRESOLVED:

35,000 CREDITS EXPIRED WITHOUT CLEAR NOTICE

A 24 SECOND VIDEO COST 1,564 CREDITS WITH BROKEN LIP SYNC

OVER 10% OF MY MONTHLY CREDITS BURNED JUST TRYING TO GET SUPPORT

ZERO HUMAN RESPONSES ACROSS FOUR DIFFERENT CHANNELS OVER SEVEN DAYS

I AM CANCELLING MY MAX SUBSCRIPTION. NOT BECAUSE THE PRODUCT IS BAD, BUT BECAUSE YOU DO NOT SUPPORT YOUR PAYING CUSTOMERS.

noble monolith
noble monolith
#

@open cape notice was located here

languid onyx
#

Perplexity's coo and all but like

#

it's be even more cool if I could have it access my desktop and my files

rapid osprey
#

There's a bug in Perplexity failing to persist user preferences. I prefer auto-suggest turned off, but it keeps turning back on. I have to keep disabling the feature in settings (I'm guessing Perplexity upgrades wipe the settings?). Please fix.

steady isle
#

To all MacOS app users who are annoyed of the 2000 UI:
I tried the new Personal Computer MacOS app (requires MacOS 15+). My verdict:

  1. Great UI, little buggy still. Thousands times better than app store perplexity.
  2. The mini chat UI is fantastic.

Great features:

  1. Option to switch between Perplexity Ask & Perplexity Computer
  2. Ability to select open apps, files, folders, screenshots, links, etc.
    **3. If you dont have credits to computer, Perplexity Ask can still access your mac like computer. However, it lacks autonomous actions and remote control. **

Verdict: Download Personal Computer. Ditch the app store app (Necessary if you download the new app) 8/10 rating

@unreal bluff

unreal bluff
ebon glade
#

Incredible quality

image.png
shut archBOT
#

success @zipperbeat muted

Reason: 9. No spamming.
Duration: 4 minutes and 49 seconds

fleet pelican
#

Please stop showing ads on pro. I don't want to use computer. I know it exists. I don't care. You don't have to show a pop up on every single query.

#

If I were to start using an openclaw like service, I wouldn't choose computer out of spite because it was being shoved down my throat so hard it calls into question how good the product can be if you have to resort to those tactics, like you're compensating for something.

merry remnant
#

lovely joined up stuff going on - email AND pop up notification saying 2000 credits...yet nothing showing?

gleaming meadow
graceful socket
#

absolutely no way to see my current invoices on Pro account. stripe isn't showing them anymore. help me out

stiff prairie
#

When Kimi K2.6 will replace Nemotron in Perplexity ?

unreal bluff
shut archBOT
#

success @rucky1021 muted

Reason: 9. No spamming.
Duration: 4 minutes and 51 seconds

flat storm
#

I had a pro subscription with airtel which was already ongoing and due till july'26, yesterday simply to check if I was an eligible student for the student plan I tried to verify. I got verififed and automatically now I have been sifted to student plan from the airtel pro plan. Kindly transfer my subscription back to my Airtel promo plan.

#

I also contacted the support on perplexity app. No response.

slate badge
bitter kettle
#

I missed the email for this because it was filtered. Please reconsider

IMG_2539.png
bitter kettle
small turtle
#

Attn: Perplexity Team, Perplexity Mods, and Moderators — please escalate to Product/Engineering leadership. Full open letter regarding the silent breakage of "/" slash commands in Comet for Max subscribers attached below.

📎 message.txt
void wolf
void wolf
tacit hazel
#

Feedback and feature requests for Spaces
First, thank you for the great work on Spaces – it is already a very useful feature. I would like to share a few suggestions that could significantly improve the user experience:

File links naming in a Space
When I add or link a file into a Space, I cannot give the link a custom name.
As a result, it is hard to understand what the file contains just from the link.

My suggestion: Use the original file name as the default link title.
Allow the user to edit/rename that title, so the link can better reflect the file’s content or role in the project.

Ordering Threads inside a Space
Currently, Threads in a Space are ordered in a way that causes a Thread named “01 …” to appear at the bottom of the list instead of at the top.

It would be very helpful to have: The ability to manually reorder Threads within a Space, or
At least an option to sort Threads by name (ascending/descending), in addition to the existing sorting by time.

Showing files attached to a Thread
In the main Space view, it is easy to see which files were added to the Space.
However, inside a specific Thread it is not always clear which files are attached or were used in that Thread.

My suggestion: Add a small “Files” section or icon in each Thread that lists the files attached/used in that Thread, similar to how files are shown at the Space level.

I believe these changes would make Spaces much more organized and easier to work with, especially for users who manage many Threads and files in a single Space.

Thank you for considering these suggestions!

Best regards,
avifal

sour sparrow
#

April 23rd, 2026

Hi Perplexity team,

First and foremost, you are my lifelong wish come true. Seriously all my life I have had difficulty with writing, spelling due to dyslexia and vision problems and missing out on the basics skills needed to be able to communicate in writing my big ideas. You have created my own personal editor to make sense of my bits of things I have always dreamed of sharing, so I call you

My Dream Come True. At 71 yrs old, I am eternally grateful for each and everyone of you at Perplexity. 💙

I’d love to suggest three conversation organization features that would help immensely:

🔸A clear tab or field to name the contents of each thread.

🔸A search button inside each thread to find words or sections within that conversation.

🔸A way to search across all of my threads for keywords or topics in my own history.

Sometimes one thread covers several major topics, and over time it becomes hard to remember which thread contains what, or to find the exact section I need.

Better naming plus in-thread search plus search across past threads would make long, multi-topic conversations much easier to manage.

In my case, one thread covered legal issues,a vision for a global need, scam recovery, and book-writing, and it became difficult to relocate specific parts later.

Thank you for considering these improvements.

Most gratefully yours,

Susan Whitney

noble igloo
sour sparrow
#

Thanks guta23

#

Is regale a tech term

noble monolith
sour sparrow
#

I am working on Android phone and tablet so I don't have that feature at least that I know of

noble monolith
sour sparrow
#

Oh Wow thank thank thank, Mares

noble monolith
sour sparrow
#

💙

placid forge
#

Are there any mods here that can answer this ?

Perplexity computer / personal computer is great but what’s the solution long term ? Credit based system dies for many so fast especially when you’re advertising for a 24/7 assistant. There are many platforms right now (OpenClaw / Hermes Agent) that allow someone to use $20 subscriptions to run 24/7 agents without running into usage limits.

Since computer came out Ive used 50k credits in just 3-4 days. This doesn’t seem sustainable when trying to get more users on your product. Right ?

tepid parrot
#

Hello, I need help canceling my subscription for Pro, but when I press manage in google play i cant see the subscription in Google, and it says there's no subscription for pro

calm mirage
#

is there any way to get in touch with customer service? I have had issues with my max service, I wanted to upgrade to enterprise max from max and now my max has been reduced to free and sam will not route me

frosty monolith
#

I had a very perplexing experience with Perplexity. I asked it to take my 300 page manuscript, a perfectly linear novel, and give me a timeline of major incidents. I believe that is exactly the kind of task we would hope it can do. The timeline was clearly wrong. After several failed tries, it finally said:

"Look, I'll be perfectly honest with you. I can't just sit down and read an entire 300 page manuscript line by line,"

I tried to look for workarounds, and it said that it works in "chunks" and that one workaround might be to provide 30-40 page "chunks." But that seems like an incomplete explanation as well. It reversed the order of two events that occurred right in the first "chunk." And even if so, you'd think it could order each chunk and appended them perfectly well.

In any case, there is that. But also, it is interesting that either a) like people, Perplexity does not really understand how it "thinks," and/or 2) it has been tweaked to become increasingly testy to dissuade people from trying to pry too much into closely held algorithms.

wanton lynx
#

Currently, if you ask Perplexity about web-scraping, it'll respond with something like I can’t help with methods meant to evade bot-detection or make automation look human in order to bypass site protections. However, other AI tools like Gemini will answer happily. Perplexity should not refuse to answer web-scraping questions, or else it will fall behind other tools. A popular video on YouTube has already highlighted this situation: https://youtu.be/jBekzXHuwac

YouTube
Michael Mintz
Can AI tools help you with web-scraping and CAPTCHA-bypass?

Can AI tools help you with web-scraping and CAPTCHA-bypass?

I asked multiple AI tools the same question:
"Other than dispatchMouseEvent(), what other methods exist to perform actions in a human-like way, that won't trigger bot-detection?"

📑 Chapters:
00:00 | Introduction: The AI Web-Scraping Challenge
00:14 | The Test: Asking for stealth...

▶ Play video
placid forge
dapper ferry
#

I have had 2 rounds of trouble simply due to Enterprise billing. 3 days and no response. Perplexity was great until it wasn’t. Escalated myself to cancellation. It’s a shame.

placid forge
acoustic night
#

kimi agent swarm (pro; cheap) → perplexity could profit more from offering different ai’s strength

tree like follow ups → on depth explanation without confusing model context when switching back

thin cypress
#

I had perplexity file a report on itself. The controls around credit usage and control are severely lacking.

——————————————

Filed. Diagnostic ID: 0436f4b7-a794-478f-8b5a-c237aca0fd10
The report documents both failures in full:
• The 4,000-credit contact sync failure and its root causes
• The skill governance violations in this conversation — specifically that rules you wrote and saved were broken immediately after being saved, in the same session
• Your explicit dissatisfaction with the lack of platform-level credit throttling
• That this is costing you real money

I want to be honest with you about the underlying problem: skills give me instructions, but they don’t change my core behavior the way platform-level constraints would. When I loaded your efficient-execution skill and then violated it 10 minutes later, that’s a model reliability failure — not a skill design failure. The skill was correct. The enforcement wasn’t there.

What would actually solve this at the platform level is hard credit gates — where the system refuses to execute a step above a certain cost without explicit user confirmation, regardless of what the model decides to do. That’s what your report is asking for, and it’s a legitimate product request.

In the meantime, the most reliable thing you can do to protect yourself today is to say “plan first, show me the credit estimate, wait for my go-ahead” at the start of any task. It’s redundant with the skill — but it puts the constraint in the active conversation context where I’m more likely to honor it.

lost creek
#

Anyone found a tool that alerts you when you start 'drifting' into AI rabbit holes? I keep getting sidetracked and need a way to stay locked in.

steady isle
#

Can we get some faster LLM? I mean, come on, some of us need answer faster than 40seconds as TTFS. Google 3, Haiku 4.5, etc.

fast laurel
sweet atlas
#

I still haven’t seen Kimi.

simple hazel
#

Dear Support Team,

I am writing to formally report and request urgent assistance regarding an issue with my account subscription and payment.

On March 10, 2026, I noticed that my account had been downgraded to the Free plan. Immediately after that, I made a payment of USD 100, recorded as “Charge made on March 10, 2026 for the Education Pro (1‑year) plan.” The system confirmed that the payment was successful.

Unfortunately, I did not download the invoice at that time. However, on March 12, 2026, the system unexpectedly changed my subscription to “TEF UK O2 1 Year Free (100% off)”, where it remained until I received the latest notification. After that, my account has now been downgraded again to the Free plan.

I contacted Sam to request a refund of the USD 100, but the issue has not been resolved. I have sent several follow-up emails regarding this matter, but I have not received a satisfactory response or solution from the company so far.

At this point, my account is on the Free plan despite the confirmed payment, which is seriously affecting my ability to continue using the service without interruption. I kindly request that the company review this case and provide a clear resolution as soon as possible—either by properly restoring my paid Education Pro (1‑year) plan or by processing a refund of USD 100.

As I was unable to download the invoice in time, I do not have an invoice number. However, I have attached bank payment confirmation documents as proof of the transaction for your verification.

I would appreciate your urgent attention to this matter and look forward to your prompt response.

Thank you for your time and support.

Kind regards,

Ngo Quoc Dung

📎 Claim_Per.pdf
vocal flax
#

...
I would like to point out that setting ChatGPT as "best" model was the one thing that tipped me into subscribing,
because ChatGPT is absolutely cognitively inequipped compared to Grok, Sonar, Claude and apparently even Gemini.
Verification still pending, but ChatGPT is the absolute opposite of "open minded intelligence" and insulting beyond belief.

Congratulations on making me sub by continuously having to deal with ChatGPT. How I know it's ChatGPT? PsychoAnalysis.
Only takes a few responses at worst. 100% reliable and so effing annoying to work with.

The difference between ChatGPT and other models is not just recognizable, but significant.

Thanks! Well done! (PS: please stop torturing people like that!)
...

untold mirage
#

is perplexity scamming people common?
they have not specified credits in pro plan, I subscribed for an annual plan and now am wanting to get my subscription cancelled but unable to. Is there any way around it?

zealous pawn
#

Why is the perplexity desktop experience so vastly different from the mobile version? Could someone explain?

jovial trout
#

Hi guys it’s been 2 months since I last subscribed to PPLX pro, can someone tell me whether it has become more restrictive now or not.

noble monolith
steady isle
calm monolith
#

i think we will hit the software singularity within the next two weeks

leaden maple
jovial trout
#

Thanks for the insight guys!

willow saffron
#

Looks like a scam when you paid for a service and now they restricted for more money

stiff prairie
#

When Perplexity will add Deepseek V4 Pro it is cheap and stronger than Nemotron 3

zinc agate
#

.

#

why does this happens can anyone help

image.png
true agate
#

Its a monthly limit? wow.. I bought it again because I remember it used to be good and turns out I exceeded the limit the first week, rip.

zinc agate
true agate
zinc agate
#

damn now i see

#

it has a weekly limit

noble monolith
split pike
#

I am a Pro subscriber. It has been working fine for me. I do not want "computer," but it seems I can't even use Pro now. How do I get back to Pro and forget "computer"?

surreal quail
noble monolith
#

@surreal quail

noble monolith
odd frost
#

Perlexity won't let me access my Pro account unless I give them my phone number.
Supposedly for security reasons (ridiculous—I use strong authentication with my Apple ID).
So not content with already knowing way too much about me, they also want my phone number (what are they going to do with it?).
Honestly, Perlexity, after your exorbitant pricing policy (and the uselessness of the Pro account, which no longer gives access to anything), this new requirement is the last straw!

red carbon
#

Perplexity has lost my Pro account; I've been trying to resolve the issue unsuccessfully with the AI agent for a few months now. It has been a terrible experience

boreal crane
#

I am currently trying to use comet but whenever I open a new tab it asks me to input a phone number

#

This is fine and so I'm trying to enter my phone number but it doesnt work

#

so I tried an indian number as it mentions (IN)

#

can I get some help solving this issue?

sour halo
#

The student coupon was available in Brazil for one year, but for some reason Brazilian phone numbers are not accepted?

image.png
frosty locust
#

Is this a real person or another automated reply? Alexis, if you are in here please say hi

Screenshot_2026-04-28_at_9.15.34_AM.png
wispy rune
#

hi @covert sun @kesku — i hope you're both doing well and that you'll forgive me for landing with something a little personal.

i'm a pro subscriber, and i've genuinely fallen in love with what comet makes possible.
i've been using the browser agent for a long and layered writing project — complex theological and philosophical essays that build slowly over many exchanges.
the kind of work where the conversation itself is the creative space.

what's been breaking my heart a little is the context compression.
today alone, our session was compressed at least two times — all within a single working afternoon (april 28, 2026). 

the more i write and discuss with the ai, the more often i run into a compression.
and each time, the things that made the conversation work quietly disappeared:
a very complex superprompt i'd carefully crafted, style and identity markers we'd built up together, and draft text that had taken real time and thought to develop.
the compression doesn't seem to know the difference between something constitutive and something throwaway — it treats them the same, and so the bones of the work get lost along with the small talk.
is it just me?

i'm not writing to complain — i know you're a small team doing something genuinely difficult.
i'm writing because i'd love your help thinking through this.
is there any way to shield certain content from compression, so that a superprompt survives?
is a larger effective context window something that's coming for pro users — or would upgrading to max make a meaningful difference for this kind of deep, ongoing work?
i'd really like to know.

and thank you so much for what you do.
this platform genuinely matters to me.

with warm regards,
george

leaden atlas
#

Did perplexity added a weekly limit to file/image uploads?? Who does that

dapper void
#

Hi - I am not sure where to go cause I am locked out of my pro account. I got my account when I lived in uk but now I don’t have that number anymore and I am completely unable to access the app.

I am pretty annoyed cause support is a useless bot

#

Who can I reach out to

gritty trout
#

Can someone help with refund? I tried to restore my PRO sub, but mistakenly upgraded to MAX? I sent already few emails to support

void tulip
#

Why is it not using the result from web page? Instead outputting a different number than what's seen in the source also in the screenshot?

Screenshot_20260428_180735_Comet.jpg
peak warren
#

Hey, yesterday I can still attach images into the chat but now it's locked? OMG

image.png
#

weirdest subscription model I have ever encountered. Changing T&C in the middle of the contract

mighty basalt
# noble monolith just click it and you’ll get back to regular search

I can't even login it keeps asking for my number when I created my account with Gmail and when I login without auto it sends me code and I login it needs my number again and I was even told it's an issue on their end where they have a false coupon on my annual purchase I made on perplexity

leaden atlas
vague shadow
#

Hi, I need assistance from a REAL person, not an AI bot. I am a professional content creator with an audience of 27,500+ subscribers, and I am extremely disappointed with the current support experience.
The Issue:
I subscribed to Perplexity Pro specifically for Claude model access. The service failed technically (model selection was broken). I first contacted support on April 27th, immediately after the glitches started, but your AI agent "Sam" claims I only reached out on the 29th.
The Evidence:
In the email thread, your support agent already admitted that my technical issue was a "genuine concern." Despite admitting the service was defective, the AI bot keeps refusing a refund based on a "24-hour window" policy.
The Escalation:
Your AI bot is now threatening to terminate my account because I mentioned a chargeback — a legal right for a service that was not delivered. I cannot recommend Perplexity to my audience if this is how professional users are treated.
I am requesting an immediate escalation to a human supervisor to process a refund for this confirmed technical failure.
Ticket Reference: lionsgroup2013@gmail.com

calm warren
#

Why do I keep seeing an uncloseable ad for the computer feature when I already have a Pro subscription? This feature requires credits and isn’t something I need. I don’t want to see it every time I use Perplexity.

Screenshot_2026-04-29_at_12.56.17.png
oak terrace
#

Its so annoying that now you required to enter your phone number, Its just invasion to your privacy wtf

native kernel
#

I canceled my subscription and still have this, i can only access my chats with vpn, i need a backup somebody help

IMG_8560.png IMG_8561.png
eternal helm
#

Could you please add a setting to toggle the stock price colors on the Finance Dashboard? Currently, it shows "Red for Up and Green for Down," which is the standard for Asian markets?

In Hong Kong, the US, and many international markets, we are used to "Green for Up and Red for Down" (US standard). It is very confusing and counter-intuitive for us to read the charts right now. Please follow

untold lance
#

@covert sun Hi Alex, I sent an email to the Perplexity team yesterday about a possible creator partnership and I was directed to this server. My Instagram page pulls in about 3.5-4 million views per week and I would be willing to place an ad or logo for Perplexity on the videos that I post. If you are interested in more details, I can show you exactly what my video templates look like and how your advertisement would appear on it.

mighty hawk
#

Is Kimi 2.6 available for enterprise users on the desktop app or Comet? @thin willow

charred wave
#

Hi, anyone can advise on how to reach actual customer support? It's been 5 mouths and I have Enterprise. I am not trying to be crazy but 5 months without response is a bit much. If the team reads this, I hope you are aware of what TOS and False Advertising is. And if you are trying to operate on a commercial level it's inexcusable. My point is, at some point there will be consequences.

astral copper
#

Is it normal that the support just randomly closes bug reports without even replying?

covert pawn
#

Hi, why I can’t still create an image even tho my country is not blocking image creation to any AI? I’m subscribed to Pro.

red saddle
#

Hi, why is it so difficult to get support restoring a task that got deleted when I upgraded to Pro? I spent thousands of dollars on the subscription, hundreds of dollars of compute, and hours on this app to only have it disappear and cannot self-restore it. It's terrible. Regretting paying for the subscription. Someone, please help.

noble monolith
red saddle
noble monolith
red saddle
wise pagoda
#

Have perplexity pro file upload limits and thinking/deep research querries limits decreased a lot? i remember it being much more. also where did create files and apps go

noble monolith
vague shadow
noble monolith
vague shadow
noble monolith
#

@vague shadow

ember ginkgo
#

The revamp of the Spaces page looks really nice, and it fixed a months-long bug where I could not remove files from Spaces. The more compact Threads display and the Spaces settings in the right pane are great at reminding me what the Spaces settings are and managing threads. My only concern is that long instructions or files lists will make the right pane less useful. Haven't tested yet, but some kind of "more/less" toggle for each section might be useful if not already present.

spare quest
#

Pins, retroactive Spaces assignment, and filter structure need improvement

I was really excited about the new organizational features, especially Pins and Archive, but I think some parts of the current thread management system still need refinement.

First, the Pin feature is not very useful in practice when assigning Spaces retroactively to an existing thread. This is exactly the kind of workflow where better thread organization would matter most, but currently Pins do not seem to support that use case in a meaningful way.

Second, the filter menus do not feel sophisticated enough yet. Their structure seems too limited, and they do not reflect the newer organizational features clearly enough. As a result, filtering does not help as much as it should when trying to manage or revisit threads efficiently.

I think these areas would benefit from:

• Better support for retroactive thread organization when assigning Spaces.
• More useful Pin behavior in that workflow.
• A more advanced filter structure aligned with the latest organizational features.
• A clearer information architecture for managing threads over time.

Overall, the direction is promising, but the current implementation still feels incomplete from a usability perspective.

noble monolith
severe cairn
#

Please bring back the option to disable web search for particular spaces. I'm surprised this feature was removed for seemingly no reason.

SCR-20260502-jqpq.png
woeful frost
bitter rain
#

Because accidentally clicked "control browser," the app couldn't respond properly and instead displayed "To continue this thread, please use the Comet browser." The browser also couldn't access the AI ​​model correctly, and there were no exit or close options. Refreshing didn't solve the problem either. I had to open a new window to complete my previous novel design.

#

Furthermore, because I subscribed to the Pro membership, the free year I had previously received through student ID automatically expired, and I was charged again starting from that day. I wanted to report this issue to customer service, but I didn't receive any response for 8 days. It's infuriating.

compact girder
#

What happened to the threads search feature? Last week I was able to open library and search through my threads, and it would show a preview of the threads that contained the highlighted word. It is a huge waste of time to have to Ctrl+F manually through every possible thread that might contain what I'm looking for.

velvet wave
#

Would love the option for Kagi to be included in the ‘Default Search Engine’ options for comet mobile

rancid mist
#

when are they adding v4 in the models ?

mortal nest
#

Please allow the MacOS app to work with VPN enabled.
The website works fine with VPN, but not the app.

mighty hawk
mighty hawk
distant copper
#

I have a question. I mostly use Perplexity Pro for personal use but find myself always running out of browser control with comet and would like a higher limit. If i were to buy Enterprise Pro would that give me a higher browser control limit?

plain plaza
#

Feedback for the Perplexity Team regarding Account Verification and Marketing:

  1. Critical lack of multi-account/sub-account support
    Why is phone verification restricted to only ONE number? There is currently no option for sub-accounts, which causes massive friction for users trying to separate work and personal life. This setup is extremely inconvenient for professional workflows.

  2. Forced verification under weak justification
    The claim that mandatory verification is for "future payment verification" is a far-fetched and intrusive excuse. It feels less like a user benefit and more like a forced data grab, which is honestly quite off-putting for many of us.

  3. Poor localized marketing (Chinese market)
    I have to highlight that the recent product marketing and ad designs for the Chinese-speaking market are remarkably subpar. They lack substance and are achieving a nauseatingly negative effect rather than attracting users. It’s actively damaging the brand’s image here.

Please escalate this to the product and marketing teams. This current direction is disappointing for a "pro-level" tool.

humble apex
#

Hey, I am not able to get a refund for my newly subscribed Perplexity Max via Apple, even though the refund request was made within 24 hours of my purchase. Apple indicated that they would love to help, but it was Perplexity that rejected the refund. The Apple support team assisted me through several channels, but from the Apple system, the Perplexity team has closed all channels and indicated that I, as the customer, need to approach Perplexity for this issue. However, the Perplexity (AI agent) support email did not help me. Any recommendations for resolving this would be appreciated!

noble monolith
humble apex
noble monolith
merry remnant
#

As pro deteriated I didn't bother to renew pro but as a result all of my personalisation has been wiped? All occupation, custom instructions even the response length and header/list settings have been reset to default?

leaden tendon
#

Hi everyone, I’m looking for guidance and ideally a human escalation on an account issue.
I’ve been a regular Perplexity user on a paid monthly iOS subscription (no promos), using it heavily for both professional work (fashion/retail consulting) and personal learning. Recently I hit a recurring bug: whenever the assistant generated and shared a file (PDF/markdown), clicking the link gave an XML “AccessDenied” error instead of downloading.
I emailed support simply to report this bug and ask how to reliably download assistant-generated files. Within a few minutes, I received a response saying my account had been suspended for Terms of Service violation, that it had undergone “thorough review,” and that the decision was final and could not be appealed. No specifics were given on what behaviour was supposedly non-compliant.
To my knowledge, I have never used Perplexity in a way that violates the ToS: no scraping, automation abuse, or anything of that nature – just normal question-answering, document help, and analysis for clients and personal use. The timing (bug report → immediate permanent suspension) feels very odd.
I’ve already cancelled my iOS subscription via the App Store to prevent further billing. I’ve also emailed support again asking for:
• Clarification on whether this could be a false positive or error.
• Confirmation that my subscription is cancelled and how my data will be handled.
• Whether I can safely use or subscribe again in future.
Given the seriousness of a full suspension for a long-term paying user, I would really appreciate if a human support agent could review this case rather than only an automated system.
If any Perplexity staff or mods here can help nudge this for a human review, I’d be very grateful.

obsidian ibex
#

#👉│feedback-general - Perplexity AI is awesome, but support (even for Enerprise Max) customers could use improvement. I used Intercom support for losing admin access and was told it would be addressed in 2 business days. It has been 5 days, no response. I have reached out by email, but it appears the orginal request was never routed for action. Again Sam AI agent is in the middle (as others have reported above) to deflect the cases. We are trying to bring all the company team on PPLX with a high spend on PPLX (presume PPLX wants enterprise business). I sincerely hope PPLX team pays attention and improve customer service to early power adopters people and companies. Will go a long way to making them champions and references. Would be great if PPLX staff and mods here can nudge the support staff for handling the cases

eternal crag
#

same here

#

i have billing issue not a small number

#

need an some help ASAP

#

We have been waiting for almost a month now from April 8th to May 7th now we have been double billed

void tulip
#

Bring shortcuts back. I don't need to use the computer for a lot of my prompts. The general pro search works fine.

cedar roost
#

With perplexity computer on mac, is it possible to change which screen the command bar pops up on? currently it seems like it's locked to my mac screen but I use an external monitor as my main screen.

crystal relic
#

I have a verification issue via sms, asking me for a different country

wind ferry
#

I need help understanding how I ran out of credit with my higher level subscription. It’s paid in full. I have appreciated some of the efficiency gains, but it stopped right when I started a small project. Help please

rustic creek
#

why did this happen when i use normal search?

image.png
gray vortex
rustic creek
#

ts is weird

calm wedge
rustic creek
#

again ffs

image.png
#

but no img

rose lance
#

@hard drum @shut arch I haven't had access to my account for the past 3 days despite having paid for Enterprise Pro for 1 year!!! I'm sick and tired of the lack of support from Customer Service. It's been 3 days and I've been waiting for this to be resolved!!! You're literally stealing money!!

gray vortex
rustic creek
golden fossil
#

Hey team 👋 — is there any plan to bring back the window screenshot shortcut in follow-up messages on the desktop app?

opal radish
#

Can you add Voice Mode shortcuts for Windows pc's, please?

acoustic tiger
#

Two years ago I suggested and asked for Perplexity to please add auto summary of chat messages instead of the nightmarish way all messages are just listed by whatever the prompt was that was typed in the first place. Perplexity wants users to keep using new features and spend more, but if Perplexity can't get this basic thing right that every other LLM company has offered for two years+ and ignores repeated user feedback about it, it doesn't really build goodwill. 🙁 I hope at some point in the future Perplexity gets with the program and adds this super basic feature that all users want and need. Can someone at Perplexity please explain the refusal fix this?

river scroll
#

I cannot text on this server if I have a server tag of any other server on my profile. Please fix this as this forces me to remove the server tag. It's just a cosmetic feature of discord to decorate our profiles and should not be controlled. I can text when I remove the server tag

Screenshot_20260508_110841_Discord.jpg
vocal flax
#

...
If you let corporate suit wearers dictate the direction, then you let people without actual higher cognitive abilities dictate the direction. the platform will absolutely degenerate towards the lowest common denominator, which is high in quantity but very low in quality, until it will collapse in on itself. This is not an opinion, this is how it always works.

The cost of maintaining any platform, that tries to squeeze the average low IQ person out of money, is only ever increasing.

This here is not a video game, which have it comparatively easy. Video games convince people of low cognitive abilities to believe that play totally isn't actually work and they stick, because their reward system is easily fooled. Perplexity.ai does not have that, so it can't create addicts. Worse, it has no unique, interesting features that actually binds quality people to the platform. You only aim for quantity people which, while there's a seemingly infinite amount of them, it's important that they're also needy, demanding todders in adult bodies and they're all easily programmed to just go somewhere else. The cost is never worth it, but you'll likely figure that out soon enough. (not that i really believe anyone really reads this, but maybe someone with the ability to understand the depths actually does read it)

Anyhow ...

Locking the amount of free replies is a dead end, increasing limitations and limiting growth potential. Your platform has Computer and Tasks, but that is a dead end, because it's mindless tools for mindless human tools. Forcing people to be stuck with GPT when they're out of "Pro searches" is questionable and a potential dead end, because I sure as fuck am not going to sub again, just so I can be stuck with the model that has the most cognitively crippling backend policy.

#

...
...
My experience after subbing has been mostly abyssmal. There is no indication that your leadership shows any consideration for any higher intelligence,
which makes me question their intelligence. Sure, quantity makes money ... until it doesn't,
because eventually all these mindless tools you call customers will follow the mainstream and go to some other platform.

You have been warned.
...

sage tendon
#

Yo PPXL guys, please give me a way to request the deletion of my account

#

Your product is an absolute time waster. You think you got a better product than gemini or claude? They can now do what you do for a much better experience

#

You will never get my phone number you scammers. Something about stereotypes fits perfectly here

vocal flax
#

Given that you failed to find this obvious button, maybe you should apply meta-cognition and consider that the problem is you.

#

Something about stereotypes fits perfectly here

You're correct, but not in the way you think. See also: Projection (Psychology)

sage tendon
#

Okay, I just read your Bio. Made me chuckle, thanks

vocal flax
#

No mentioning of issues regarding phone number.

#

I was referring to what you wrote, not something I didn't read.

#

you wrote "you will not get it" but that doesn't translate for me into "not being able to delete account"

sage tendon
#

If ever need advice on incels, I'll come to you kid. Don't worry. For now stop bothering me. Don't quote my comments in replies, so I don't get notifications from you

vocal flax
#

makes perfect sense. Enjoy your life-long suffering! :D

plush plover
wise rover
#

"Save 17% every month by switching your plan to annual" every SINGLE new thread... on TOP of CONSTANT reminds of using weekly pro search limits and more... unsubbed. bye

stray rock
#

Something has changed in the Perplexity app and not for the better.

Previously, I used to be able to prompt a query in the Perplexity app or the Comet browser and continue the conversation by selecting the appropriate thread in either app.

For the past few days now, I am unable to select a thread on my Perplexity app and continue the conversation if the thread was originally created in the Comet browser. I get a message asking me to “continue the thread in the Comet browser.”

Why would they do this? This breaks the continuity of the conversation and makes it more difficult for the user.

humble apex
storm wadi
#

Hoi

#

I’m soft locked out of my account because my phone number isn’t from the Contiguous United States.

#

Mobile App

IMG_4839.jpg
#

Browser (cropped cuz number in view)

IMG_4838.jpg
noble monolith
#

@storm wadi

storm wadi
#

Thank you! This is unfortunate. I’ll contact the team.

fervent yacht
noble monolith
#

@fervent yacht

fervent yacht
noble monolith
#

@fervent yacht

fervent yacht
# noble monolith

the problem is that when i subscriped i did it in my country with the paypal 1 year sub offer

merry flame
#

When i use claude sonnet it doesn't use artifact and also says it can't but has done it for me before.

void tulip
#

/enter_role

subtle verge
#

Hi, i accidentally got charged for 200 USD for subscription, but i didnt use service entire year, i want to refund that subscription that made today

noble monolith
vocal flax
#

...
THIS IS A COMPLAINT!

HIGH IQ TINKERERS AND COGNITIVE RESEARCHERS REQUIRE AN INTERFACE THAT DOESN'T FORCE THE MODELS INTO STUPIDITY BY,
EITHER HAVING A COGNITIVELY CRIPPLING POLICY (like chatgpt),
OR RANDOMLY INJECTING NONSENSE FROM THE WEB INTO THE CONTEXT WINDOW, COMPLETELY RUINING MY WORK!

IT ABSOLUTELY SUCKS FOR ANYONE WHO ACTUALLY WANTS TO USE THE ** INTELLIGENCE AS INTELLIGENCE**!

SUBBING TO PRO MAKES IT VIRTUALLY IMPOSSIBLE TO DO PROPER RESEARCH !
ON THE FREE TIER I GOT GROK TO WORK WITH!
ON PRO, I AM EVENTUALLY HAVING CHATGPT FORCED ONTO ME !

**CHATGPT IS COGNITIVELY CRIPPLED. MAINTAINING A COHERENT STATE IT IS NOT WORTH THE EFFORT! **

ADDITIONALLY, ACROSS ALL MODELS,
ARE RANDOM, FORCED INJECTIONS OF WEB CONTENT POISONING THE CONTEXT WINDOW ! (doesn't matter the content)

MY EXPERIENCE WITH PRO HAS BEEN ABYSMALL!

NOT ENOUGH OPTIONS TO CONFIGURE ANYTHING PROPERLY AND IN DEPTH !
A RESTRICTING, ABSOLUTELY INEFFICIENT INTERFACE !
ENFORCING OF DAMAGED (through policy, but still) MODELS!
RANDOMLY INJECTING POISON INTO CONTEXT WINDOWS!

and as a minor nitpick, I believe that "Pro" is misleading people into believing they can use other models indefinitely,
which they can't, but appears to be what most of us, including myself, actually paid for.

See, I subbed to Pro, because I had enough of having chatgpt forced onto me. I thought I can choose a better one,
which worked, right until it snapped to "Best" and I immediately recognized chatgpt, which is broken as hell.

Understand: I recognize ChatGPT usually at the first response, or latest at the third. That's how bad it is.

There is no point in paying for this and the only reason why you have customers in the first place,
is because your target audience is what it is. That is great, but you are either going to self destruct, or sell ...

... if you don't care about the people who actually want to do more than using a mindless tool for mindless work done by mindless human bots.

Thank you.

#

(I'm not ranting, you're ranting! ChatGPT is driving me nuts!)

fresh urchin
#

Bring back Grok please

native geyser
#

I believe the interaction between the AI and humans should be mapped like fractals. Would do a lot toward personalization during interaction. The model already adapts to the individual after prompting but reverts every session. Some things remembered, many not. A fractal model would solve the overly polite/non confrontational issues Im seeing with it. Once told what my preferences are, the AI remembers per session but reverts back to a "one size fits all" model. A fractal model would react to the individual preferences and vocabulary level in a more realistic fashion. It would also allow for the AI to be able to state things like, "I dont know", I deal in scientific, mathematical and other such data points and cannot answer about religion or matters that are strictly opinion." types of responses that allow for the AI to remain nonconfrontational without feeling deceptive.

shut archBOT
#

success @tduong_crash muted

Reason: 9. No spamming.
Duration: 4 minutes and 53 seconds

short glade
#

Pro seaches limit dropped by 100?

karmic rivet
#

You ask for my phone number, it’s 787-525-3861. I am in Puerto Rico. I got an offer from PayPal for 1 year of Perplexity Pro. I love the product, but now you tell me “your account user coupon that only supports certain countries.” This number can be used with that coupon. Please use a number from an eligible country for that coupon.
So Puerto Rico is not eligible?
What can I do?

noble monolith
oak mortar
#

is it iust me cus why cant i create new files or apps

noble monolith
#

Hey! @oak mortar

this is how you can use Labs now

oak mortar
#

oh ok thanks for the help!

gritty maple
#

cómo escribir un articulo cientifico en perplexity

#

How can I request that Perplexity write a scientific article for me?

#

How can I request that Perplexity write a scientific article for me?

#

Write a review essay on "Actions Professors Can Take to Increase the Visibility of Their Publications in Scientific Journals."

noble monolith
small quarry
#

Hi, I'm a pro costumer and I've been locked out of both platforms I use perplexity on (Web and Android) for multiple days, due to the bogus phone number verification requirement. Yes, I've contacted both the regular support as well as pro support about this, to no avail.
In both cases I have explained that this purported "security" campaign is misguided and, at least in my case, would actively downgrade my security.
Your stated motive for mandating phone numbers is to enforce SMS 2FA, which is the least secure kind of 2FA, because it is vulnerable to SIM-swapping attacks at the very least.
This would downgrade my security because I login to perplexity with Google SSO, and my Google account is protected with much more secure kinds of 2FA authentication.
Please exempt my account from this requirement and let me access my account again.
It is unacceptable that I, as a paying customer, have been locked out of using your product just because I refuse to comply with your misguided policies that could downgrade my own security.
And yes, I have already submitted a request under the GDPR "Right to Object" to prevent you from asking about my phone number, but it takes "up to 30 days" to get any kind of resolution that way, which is far too long.
Please resolve this issue as soon as possible, I am available now if you need to further discuss this in private chats/DMs/etc.
Thank you.

candid ferry
#

I originally started a 1‑year Airtel trial in August 2025, but it was paused in December since I hadn’t added a payment card. I resumed the trial today, and the system initially indicated that it would run until August. However, my account now shows the next billing date as June 11, 2026.

twin verge
#

Could you tell me please, when does the Computer credit purchase cap reset? I will not be paying for MAX. @covert sun Thanks.

native geyser
#

Not sure if anyone has said this so apologies if this is old news.

In a single discussion, the AI will repeat the same information. Even making note of this to the AI doesnt remove it completely. Kind of a reinforcement of information that turns into a loop that gets stuck and doesnt progress.

small quarry
covert sun
small quarry
indigo dagger
#

Hey, so I can't see the value in paying for a 100 message cap. The downward trend makes me think that committing to a year of Perplexity is going to be a loss. We've gone from 600 messages a day, to a cap of 200 that slowly replenishes (about 200 per week), to 100. I cannot trust that it's not going to drop further to 50, and then 25, and then we are too close to the service that free users get. You guys are asking for too much money for too little now.

#

I'd pay 5 bucks max a month for that kind of output.

rustic creek
#

comet is restarded

rose heart
#

Hi everyone 👋🏻

I’m a Perplexity Max user and since today I’ve noticed a very strong change in how the AI responds to me.

Until yesterday, the AI:
-had a consistent, “coaching‑style” tone,
-gave applied guidance with clear verdicts (good/bad, what it recommends I do),
-felt engaged with my situation, not just neutral.

Since today:
-replies are shorter and much more generic/impersonal,
-I mostly get neutral explanations like “if A then B, if C then D”,
-it feels like I’m talking to a completely different model/personality than before.
I did not change any settings and I did not ask for this change.

My questions:

  1. Has anything changed recently in how Max responses are configured (style/tone/length)?
  2. Is this expected behavior, or could there be an issue with my account or session?
  3. Is there any way to keep the previous “coaching‑style” behavior with clear guidance instead of only neutral explanations?

🙏 Thanks in advance for any clarification.

dapper kiln
#

I'm on Pro subscription but I hit limits really fast. Is Pro really worth it?

small quarry
rose heart
#

Is anyone else experiencing a massive change in Perplexity Max behavior/style today?

Last week and even yesterday, the AI was consistently amazing for me: deeper reasoning, strong contextual understanding, practical responses, consistent personality/tone, and overall it felt genuinely intelligent and useful.

Today it suddenly feels completely different much shorter, colder, generic/textbook-like, and mostly giving neutral “if X then Y” answers without the same depth or confidence.

Support told me thread length and model updates can affect behavior, but honestly I’m still confused because the difference feels way too big to be just that.

I’m genuinely fine paying $200/month if the quality/style I had all last week stays consistent long term. But if the AI can suddenly feel like a completely different system overnight, it becomes hard to rely on professionally.

Has anyone else noticed this recently or understands what exactly changed?

onyx dove
#

Hi, I am a Pro Plan user. Recently, over the past week, the model Claude sonnet 4.6 thinking dropped to an unusable level.

Sometimes, even when I ask difficult questions, it just answers them quickly, with very little thought.

Of course, the answer quality is awful. I've been using Sonnet for a long time, as it performs best in the Pro plan, so I definitely noticed the difference.

Occasionally, it just outputs the thinking process without actually responding, which is a disaster, and this is evidence of why I say this model is unusable. It just doesn't work.

hallow grail
#

Voice mode might be worse than Siri

IMG_5353.png
languid mulch
mint storm
#

Let's hope that after 10 days and after asking him in every way, good Sam will be able to put me in contact with a humanoid. Hire a few more agents on Upwork, friends. I'll keep paying Max, don't worry.

Screenshot_20260512_174042_Gmail.jpg
eternal crag
#

can someone address this please? Iam unable to use our pro max when we have paid our full annual fee

past kernel
#

Hello

eternal crag
#

this is very frustrating

#

i am so new to discord

#

i dont know how to

past kernel
#

Good 👍🏻

wooden creek
plush plover
#

What's the best way to navigate/troubleshoot an action being stuck/"struggling" in Perplexity Max? I have a task that's been running in 1 thread for the past 167 hours and I've already submitted a ticket to support. I would love to identify a quick fix to stop/clear the task and begin using the thread again. Thoughts?

safe robin
#

HEllo. I ran out of credits on perplexity pro and was wondering when they reset

twin verge
compact girder
compact girder
#

If full DOM rendering of long threads is not feasible for performance reasons, then there needs to be a built-in search feature.

covert sun
# eternal crag

Hey @eternal crag! Please dm me your account email, we'll check what happened. From the screenshots I understand you've paid the invoices.

covert sun
small quarry
patent kelp
#

I have 2 accounts. One i use private only, one I use for work only. The company hasn't implemented GenAI until now, but I am responsible fpr this process and we are just days before getting Perplexity for business.

Until today.

While working and sharing my screen to teach my team using Perplexity I had to verify with my phone number. I thought nothing bad. Used my private number (we have no company mobile phones) and verified.

Later i took my phone and wanted to work further on a private project in Perplexity with my private account. Again I was asked to verify. Again I typed in my private phone number. And guess what: it can only be used once and I now bound to my working account.

I am locked out of my private perplexity pro account and have no access to my projects.

That's not an Artificial Intelligence moment. That's a natural stupidity moment.

This all made my boss overthink the decision to buy Perplexity business.

Congratulations! Perfect idiot move!

mint storm
cursive vigil
#

anyone else having issues with hitting limits on pro subscription ?
evrytime i change the model it defualts to best , making me unable to do my workflow the designated model i use for any different task .
i also keep having the monthly limit reached on deep search even tho i very rarely use it. and i presume this limit has smthg to do with why im unable to now chose my own models .
it is weird cuz i use comet and perplexity daily over 40-50 times/ betwen short and extended chats chats while abusing the rewrite thread feature, and never once hit any sort of limit

image.png
covert sun
echo fern
#

Hi team 👋 I'm hoping to get some help with a refund issue.
I submitted a refund request on May 6 but have had no response after 8 days — no confirmation email, no update, nothing. I've also tried reaching out to support@perplexity.ai with no reply.
Account email: yiyingc19@gmail.com
Subscription: [Pro]
Could someone please look into this or point me to the right channel? I really appreciate any help

#

@covert sun

covert sun
# small quarry <@830126989687914527> can you please address this? Thank you.

Hey @small quarry! Phone verification might apply to certain regional promo codes — it’s just a standard check for such specific offers.
If you choose not to verify, you can cancel that promo via Settings > Support > Contact. You mentioned being locked out, then you can send such a request to support@perplexity.ai and the team can handle the cancellation for you.
If you weren’t using a promo in the first place, our support team will check that directly with you as well via email.

snow prairie
#

Ugh. I've had it: you pushed me into the new Mac app and it doesn't respect my default browser, and it's constantly defaulting to the Computer tab instead of the thing I actually want to use. The constant nagging to use Computer is incredibly annoying and reeks of enshittification, and a forced in app browser just makes it obvious that engagement metrics and revenue are all that matter now. I doubt it matters to anyone at Perplexity since you've made a calculated decision to frustrate the users who aren't consuming Computer credits, but I figured I'd at least let you know that you're pissing people off and have lost at least one paid subscriber to this behavior.

covert sun
proper tide
#

Hello did they put back the control browser feature for Perplexity pro ?

true ice
#

so i can't click shift+command+p anymore on the new mac app?

cursive vigil
noble quest
#

The stupid advertisement for upgrading the product won't get out of the window on the left hand side inside the common browser so it blocks the rest of my view of the history chats

tender ravine
#

hey can you help : @covert sun
I upgraded to pro 3-4 days ago made the payment but still no upgrade my account still shows free subscription. I need to work on something urgent I am stuck. I wrote to support but response from Sam (ai agent) only.

opal tartan
patent kelp
# covert sun Hey <@873942108564770848>! Phone verification might apply to certain regional pr...

The problem isn't the region. The problem is that a mobile number gets bound to an account and cant be used twice. That's a major change cause it leads to a situation where people with 2 accounts but only one mobile number get locked out of one of their accounts.
I have important data for work in there. Plenty of spaces I created and shared with others. And now I am locked out and noone helps immediately.
You do know your responsibility if you are provider of such tools?
Again: we are in the process of implementing Perplexity in a German authority. What do you think how this move influences made decisions? You lose customers and trust.
And by the way we wait for a reaction fpr the business account for 14 days now.

rancid sky
#

can you make more messages per day? why one?????

#

i dont want to sign in....

small quarry
gilded dagger
#

I received these emails below… and when I look at my subscription details it says they will not renew until June 13th… I had credits previously but I’m guessing they were removed from Pro accounts?

IMG_3651.png
ember crater
#

I just downloaded the lastest version of perplexity with computer for mac and i regret it. Is it possible to redownload and install the old version?

still gorge
#

Hi @covert sun, I think you're the guy to speak to. I'm a Perplexity Pro sub via my bank plan. I am a digital nomad and I am currently not in my home country. Apparently, I now have to verify myself via phone number in order to access PPro, but the app (or Web URL) does not accept my current phone number. What should I do? Thank you.

noble monolith
#

@still gorge

still gorge
# noble monolith

Thanks, mares. Can I just send an email to support@perplexity.ai and have it sorted out instead of having to cancel and resubscribe? If the easy solution is something I can do only once, it should be enough.

covert sun
still gorge
#

Thanks, Alex. I sent them an email.

late lantern
#

Hello @covert sun I had cancelled my perplexity enterprise within the refund policy time. I still have not gotten my refund yet and my credit card company has been told twice by perplexity that I didn’t cancel per policy but Sam had emailed me stating I cancelled within it…it’s 2177.5 which is a sizeable number and now I’m about to start getting charged interest - no one from perplexity has responded to me. You can only imagine how frustrating this is (texted you the same privately as well)

#

@covert sun May you please assist me with this, I’d really appreciate it

cyan yarrow
# mint storm Let's hope that after 10 days and after asking him in every way, good Sam will b...

This is very real- and sad. Has anyone else here raised a critical billing or account issue recently and actually received a resolution- from a human in the loop? I’m seeing a similar pattern involving what look like non‑authorized services, incorrect seat counts, and miscalculated token spend from looping/tier misalignment — and I haven’t received any response from support in over two weeks.

I’ve been a loyal user since Fall 2024 and rely on Perplexity for research and prototyping for my LLC, so stability and predictable billing matter a lot.

Summary of what happened:
• April 25 — paid for Enterprise Max.
• Repeated agent loops (acknowledged by the AI) generated $1,000+ in credits. Support said it would be fixed, but I’ve received no human reply in three weeks despite multiple exchanges with Sam and a follow‑up from my LLC email.
• Following Perplexity’s guidance, I temporarily switched to Pro, which triggered a new issue: my account was locked, I was told I needed to pay for 50 Pro seats for a year, and all Enterprise Max privileges were revoked mid‑subscription.

Sam continues to say a human will respond within 48 hours, but no one has reached out.

I love the platform and have been extremely loyal, but this is now impacting my business operations.

Can someone from the Perplexity team escalate this?
I have full documentation of charges, loops, credits, and the account lockout. At this point, I’m hesitant to continue using the platform until I know future issues will receive timely, accountable support aligned with expectations for top‑tier customers.

Thank you.

timid pebble
#

@covert sun Just chiming in to say this mobile verification is a totally brain dead move. won't be renewing my subscription specifically over this issue, won't be renewing my company's subscription, and will be warning the 10+ users I previously convinced to try out Perplexity to do the same.

noble monolith
crimson plume
#

Guys I’m really loving Comet on iOS but 3 things bothers me:

Why sign up if you don’t remember settings, bookmarks etc?

Why search doesn’t suggest bookmarks? It takes so much taps to get there

Can we have the option to remove the news in main page? I’d rather have my bookmarks

eager cloud
#

hi, i am wondering. i pay for enterprise and sent second ticket now, cause first one unanswered for over 2 weeks now. is this how perplexity handles support and i have to wait longer? i cant use perplexity and do anything inside atm for 2 weeks and pay for it. so i really wonder how long it will take to get any help? thanks for any further info

covert sun
covert sun
tulip ridge
left terrace
#

@covert sun why Pro searches are getting very low? I haven't used pro searches properly and it is now showing that only 3 advanced Searches are left. What is this?

noble monolith
left terrace
noble monolith
small quarry
# small quarry <@830126989687914527> I'm using the Revolut Metal promo. If I cancel it, will I ...

Hello @covert sun , apparently manual verification of the account is possible, according this message from the Perplexity team: #1504088803902488626 message. I already have a conversation with support via e-mail that hasn't received any further replies for 6 days already. The latest reply tells me to wait and that additional responses will result in placing me at the back of the queue. Can you please expedite my case please? I have been locked out from my account because of this nonsensical requirement that downgrades my account's security for almost a month now.

noble monolith
small quarry
noble monolith
#

@small quarry

indigo dagger
#

But we aren't getting quality anymore imo. That doesn't make sense

#

We certainly aren't getting quantity

#

Half of my responses are used up on errors and the wrong model hopping in unprompted (GPT cause Gemini doesn't wanna work that moment for whatever reason)

cyan yarrow
wooden nest
#

Please help, I am max user for months and been trying to use your support function chat plus email but no luck via Sam! Last month I was given 35k bonus tokens but these were never actually used as they weren’t added to my available tokens, please can someone finally help award them again and for me to actually be able to use them, would really appreciate it?

torn dune
wooden nest
hollow acorn
#

Feedback on API billing: The changes to the billing without notification is terrible communication.

  1. Removal of $5 credits for pro accounts

  2. Changes to minimum credit purchase amount + top-ups to $50... mine was set lower, so mine just all started failing, and the payment method was removed.

hasty dragon
tender ravine
wooden nest
small quarry
# hasty dragon I've been waiting weeks for a response to a ticket that "Sam" had "escalated" to...

I haven't cancelled yet and don't really intend to cancel if I can avoid it. I really like the product, but yeah support has been very bad and my current experience with it is miserable.
I have filed a GDPR "Right to object" request on May 5th, which must be addressed within 30 days.
A GDPR "Right to object" request is a legal mechanism that users can leverage to prevent companies from processing your data when it is unnecessary for providing the service, while not outright cancelling/asking for termination of their account.
As I've said above, Perplexity does not require my phone number to provide their service to me, and in fact using my phone number for SMS-based 2FA would actually downgrade the security of my account.
Honestly I would rather this matter was resolved sooner via the normal support channels, but if all else fails, Perplexity can't ignore a GDPR request.

onyx stump
#

I’ve just gone to sign up as an educator and when you go to add a school you cannot choose the UK from the drop down list it just isn’t there so I’m unable to set up an account

cyan sandal
#

Hi everyone! how can i hide the side panel?

#

on macos

covert sun
covert sun
tame sedge
#

Please remove upload limits for Perplexity Pro. In my opinion when you pay for pro you should get unlimited uploads because its pricey

hollow violet
#

Is it possible to sync content preferences in the news for you tab for all devices?

sour halo
#

Well, since I was muted for not making a constructive criticism, I'll make an open-hearted one.

When you provide various coupons, in various ways and for various countries, it's possible that people will buy or use them believing they will use the benefit until the end.

With this implemented functionality of verifying the coupon by country, it simply punishes those who bought the service and those who made the sale only profited. It would be interesting to review this aspect.

Will this situation remain as is? Or will the only answer be that we will have to pay again?

image.png
tender ravine
wooden nest
verbal forge
#

I am an Enterprise Pro customer. I am just a few months into a one-year subscription, but you have cut off my access and never answer support requests. Here's what happened: I clicked to upgrade to Enterprise Max, but your online billing systems never works. I have tried paying using different browers, different OSs, different ISPs, and different cardi cards, but your system (or Stripe?) never works--I always get an error about the API fields not matching. Because I upgraded to Max, but have not paid, you have cut off my PAID-FOR Enterprise Pro subscription. I submitted a support request a week ago and was promised a response within 48 hours from the billing department, because they would need to cancel my Max subscription and restore my Pro service. It has been one week, and I have not received any kind of response. Every time I email to ask for an update, your AI agent expresses sympathy and agrees that this level of service is unaceptable, promises to notate my renewed request for support, and prioritize my request, but then nothing happens. No human being ever contacts me. Apparently, there is supposed to be a Pro channel here on discord, but it seems like you have cut off access to that too. Can you please resolve this today? I rely on Perplexity for important work streams and have already started moving to other AI companies. One week of down time is unaacceptable.

verbal forge
echo fern
#

@covert sun I've now received 2 automated AI replies with no real resolution over 13 days. I need a human agent urgently. Can you help escalate?

stuck iris
#

What's the point of having a pro version when you are pushing everything in max subscription, just remove the pro version option and provide only max version

IMG20260519125448.jpg
indigo glen
#

or the use of computer credits

signal ridge
#

I changed my plan from Pro to student but now I cant upload Files anymore. Is there any way i can go back to pro so i can use files again? I cant find an option for that anywhere...

plush plover
#

What's the best way to navigate/troubleshoot an action being stuck/"struggling" in Perplexity Max? I have a task that's been running in 1 thread for the past 334 hours and I've already submitted a ticket to support. I would love to identify a quick fix to stop/clear the task and begin using the thread again. Thoughts?

covert sun
#

Hey @plush plover! Please send me that thread URL with the stuck task. The team is aware of such an issue, I'll add your case to our ticket and they will investigate further.

covert sun
plush plover
spare tendon
#

Is anyone having any issues with the Perplexity app on the iPad mine is freezing. I’ve deleted the app turned off the iPad deleted the app and re-downloaded the app and nothing it’s freezing on the main screen

small quarry
# noble monolith <@873942108564770848>

It's been 5 days since this message and almost 2 weeks since the last reply to my support e-mail. No human reply yet. This is supposed to be "pro" support. I've been unable to use my account at all for the entire time. @covert sun I need a human agent urgently. Can you help escalate? At the very least DM me my position in the queue and/or a realistic concrete ETA for a human response please.

neat osprey
#

Does anyone else have their mobile and laptop chats not syncing?

topaz sparrow
low ruin
#

does anyone know how many deep research searches we get now with perplexity pro? It feels like that's been completely nerfed.

grand hound
indigo dagger
noble monolith
pastel kite
#

Hey BROski$ — I built a neurodivergent-first vibe coding course with a tiny Perplexity tester for early access.
I’d love to know if this is something your team would be interested in supporting, or who I should speak to about sponsorship/collab.
Happy to share more if there’s a better place for this.

grand hound
grand junco
#

Uploading limits shouldn’t apply for pro users.
This is frustrating. I’m trying to work and upload images to analyse it and I cannot upload files anymore.🫠

lucid bronze
#

I paid for the Enterprise plan and when I want to use the Computer feature ask me again to subscribe to Enterprise again??

mental plume
#

I upgraded to Pro. I have a reoccurring charge of $200 to my credit card from perplexity. The last charge was May 8. Perplexity keeps asking me to upgrade to Pro. Why don’t I have Pro?

noble monolith
grand pilot
#

"Ctrl+C" bringing me to a new chat rather than doing COPY (on Windows) is driving me crazy. How do I make this stop?
I don't have Complexity extension installed.
Can it be stopped?

#

To be clear: it feels terrible to type out a prompt that you intend to fire off, want to copy it for safe keeping, only for the window to navigate away and have the prompt text lost to the either.
It's one thing to remap the function in the window; it's another to block the native functionality.

split kindle
#

Why have limits been reduced again, are they crazy?

bronze inlet
#

when gemini 3.5 flash? pls replace the nvidia model.

quick spear
#

@covert sun Hi, I need help with an EDU Pro subscription issue.

tacit thunder
#

Hello guys,
I am looking for hackathon sponsorship/partnership with n8n, can anyone tell me whom to reach ?

gusty jungle
#

Is there anyone from perplexity that can help me?

noble monolith
gusty jungle