#TrepTheSnake - Crashing issue

1 messages · Page 1 of 1 (latest)

worn hedge
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Trep ran liandry's tool to clear shader cache.

charred locust
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I uninstalled and reinstalled the game. I verified files multiple time. Ran the liandry'stool and followed all instruction. The game crash at startup or within 1 minute after startup if I just installed it or verified file integrity.

worn hedge
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@charred locust just to verify for in here. you already went through the pinned fixes in the troubleshooting channel?

charred locust
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Yes.

worn hedge
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and did we have you run the steps in the /minidump command as well?

charred locust
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no but I upload the minidump everytime. how can i do that?

deft pilot
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type /minidump in the troubleshooting channel, and follow the bots instructions

worn hedge
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just type it in here it should give you some steps to follow

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with the slash 😄

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go through everything and let me know how it goes. if it doesn't work, I still have some tricks up my old sleeve. 😄

charred locust
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Step 3: Rename enshrouded_local.json
Rename the file located here: > "...\Steam\steamapps\common\Enshrouded\enshrouded_local.json" (will reset ingame settings)
Check to see if this resolved the issue.

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rename to what?

worn hedge
charred locust
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ahaha okay! well the game boots because it reset the settins. it seems to compile! i wont change any settings until its done and I'll keep you updated!

worn hedge
charred locust
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the last step is clean reinstall of driver with ddu but all my othr games works flawlessly. I don't think i'll do it. :/

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the game does seem to take longer to crash tho... which was right at the beginning before. i guess it's an improvment.

worn hedge
jovial narwhalBOT
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Finding & Sending your Logs

Finding your logs:
For better and faster troubleshooting, please share game logs along with your message.

Open File Explorer

  • Navigate to your Steam folder, by default it should be in C:\Program Files (x86)\Steam.
  • Find the following file: [...]\Steam\steamapps\common\Enshrouded\enshrouded.log

⚠️ If you do not have "show known file extensions" in Windows Explorer active, the relevant file will appear only as "enshrouded", with no extension and file type "Text Document".

Copy and Paste the log file into Discord

  • Head over to #troubleshooting and paste the log file into the channel.
    (Troubleshooting in Discord is conducted by community volunteers. Please treat them with respect, and appreciation.)
charred locust
worn hedge
charred locust
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thank you very much!

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ha! it just crashed again. im at 41% tho lol

worn hedge
charred locust
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yes

worn hedge
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okay just making sure

charred locust
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There's many time it crashed without me changing anything tho.

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No problem!

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I theorized that switching settings while compiling could make it crash but unfortunately it was something else.

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crashed at 69! its progressing lol

worn hedge
charred locust
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yes

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probably not the first 2-3 crashed tho but I crashed more than a dozen times now

worn hedge
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I know the previous drivers were having some serious issues. I am not sure this one has been out long enough for us to know if they are continuing

charred locust
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I am not surprised. 50xx series driverd are notoriously bad and the windows 11 24h2 update too

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But I never had systematic crashes like today with any other game and I never really played enshrouded before and definitely not with that gpu

worn hedge
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Yeah, I think it was mainly with Vulkan games

charred locust
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btw it does says compiling with 7 threads. not sure if it's normal lol

worn hedge
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Mine says the same.

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Lets see what happens when it completes. hopefully it was just some weird thing that isn't going to be an issue after. 🤞

charred locust
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yeah! it just completed, i'll keep you upated

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well

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it crashed. But it did not restart since it was done so who knows.

worn hedge
charred locust
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it crashed again, immediately. i wonder if it's not about me messing with the settings again. its hard to say but it did happen when i was in the options

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ok i'm verifying then reboot then try again

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still crashing 😦

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its currently set at max performance so its not related to the max settings thing for sure

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and it crashed without me going to the options or anything. cursors slow down for like 1-2 second then blackscreen few sec then CTD

worn hedge
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okay. can you give me the latest crash log?

charred locust
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I think i changed all my keybinds and settings so it might be a mess to look at (I'm a lefty so my keybinds changed are weird and numerous)

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this one just happenned, I was trying start a game

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Hmm any known issue with windows auto hdr? I didnt think of disabling it

worn hedge
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Nothing I know about, but it can't hurt

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I know it's one of those things that can cause issues in games in general, like overlays and certain other programs running

charred locust
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Crashed.

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I'm honestly clueless. it doesnt seem to be a very cmmon issue tho from what i can see on forums and discord

worn hedge
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@prisma ibex or @opaque urchin would one of you be able to look into this?

charred locust
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I disabled AA completely I reached the gameplay and the framerate is atrocious and it shouldnt be the case with a 5070ti so that's curious

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80 fps with LOWEST settings is not normal for sure. in a closed room (starting location)

worn hedge
charred locust
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Yes I was. until i cranked setting to high again

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so that's definitely something.

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I did not go max graphics tho, but it gives me the impression because the pc is overwhelmed or think it is

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and now it crashed at world loading

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ill try everything at lowest again to see if it was a coincidence

deft pilot
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could be the indirect lighting issue?
could you try goin back, and leave that option at low instead of goin up with all of em at once?

charred locust
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on it

deft pilot
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or the reflection one

worn hedge
deft pilot
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both seem to have issues for many

charred locust
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if i can reach the menu before it crashes

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need to verify files as it's not crashing before even reachign main menu.

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damnit cant even reach the option menu before it crashes lol

worn hedge
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try renaming the json again?

charred locust
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unfortunayely after lowering these 2 options to the minimum it still crash.

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I'm under the impression the game use a small percentage of my pc power then feels overwhelmed and crash. even the mouse cursor felt choppy

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I'll take a break for now but I'll stay attentive to any solutions

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thank you for your help

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latest crash log

worn hedge
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okay. I tagged two employees from keen. I know they are swamped over there, and it's also close to 10 at night, but hopefully they can provide some insight into your issue. Can you do me a favor though and include a DXdiag in here for them.

  • Press Windows Key + R to open the Run dialog.
  • Type dxdiag and press Enter.
  • The DirectX Diagnostic Tool will open.
  • Wait a few seconds for it to finish loading (the progress bar will stop spinning).
  • Click the "Save All Information..." button at the bottom right.
  • Choose a location (like Desktop) and save the file — it will be named DxDiag.txt by default.
charred locust
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np!

worn hedge
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Hopefully they will see what I am not.

charred locust
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yeah!

charred locust
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Oh I thought I had installed today's driver but it was an app update. I'll try that right now. sorry for the confusion

worn hedge
charred locust
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still crashes.

prisma ibex
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Good morning, thanks to everyone involved trying to resolve the issue. I will forward your files to our devs.

charred locust
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Thank you

prisma ibex
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We have released a new update with a number of bug fixes. Please update your game and check if your problem still occurs. If this is the case, please let us know.

charred locust
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Unfortunately it still crashes. right in the first 2-3% of the compiling shaders @prisma ibex

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I reinstalled before.

charred locust
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I just want to note that the game crashes way less quickly when everything is a low settings for some reason.

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but it still crash with reflection and indirect lighting at the minimum if the other graphical options are high settings.

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and to conclude (sorry for the multiple message) the one time i successfully completee compiling the shaders (in like 20 parts, reopening the game crash after crash) the game runs very poorly . as if the game can't use my computer properly or I don't know

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After many trial and error @worn hedge , basically toggling every option on and off. it seems that the cultrip is the resolution scale. at 4k (which is my native res) it crashes. if I lower it. It's stable.

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I'm now trying to gradually increase the resolution scale

worn hedge
charred locust
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`Right but with a 5070ti it shouldnt be an issue since I play monster hunter wild and olbivious remaster a 100+fps :/

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and i'm having 75 fps right now (no generation tho) with not maxed settings. it's strange

worn hedge
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Yeah I was just typing the 5070 shouldn't have issues unless you have the settings on max.

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But 4k on max will push it a bit.

charred locust
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right!

worn hedge
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At least right now

charred locust
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Still crashing systematically after hotfix. more stable if graphics are at their lowest. resolution scale seems to have a big impact.