#Happening with other lobbies too, went
1 messages · Page 1 of 1 (latest)
Hey there, apologies for the inconvenience.
I understand that you have sent already your Enshrouded.log to our helpers, correct? Do you have access to the files of server you are playing?
@acoustic condor When you get on, and I am around, would you be willing to befriend me on steam so you can join one of my hosted games so I can get a log from the hosts side to see if I get any more information we can give, Kall here? (Kall is part of the Keen Team)
I do not, it's my friends hosted local game
Sure! My steam name is the same as here
Sorry for the delay, playing my solo game and got caught up in lego mode
I get it 😄 no worries
Did you get a friend invite?
Got it and accepted
I think I accepted anyway, might have been moving too fast lol
Trying to join your game
hmm... okay.
Let's try something else.
I am gonna jump out, and go into my established world.
Lets see if you have the issue on that
Okay go ahead and try again.
Got an error that you are running and older version. Please make sure you both have the latest version of the game to use online features
uh... lol
If it works again, please ask your friend to send us their Enshrouded.log.
Set up a similar session that you did with Kira - Have your friend host the world, then attempt to join the world. If the issue occurs, have them send you their Enshrouded.log to you and you send us both their log as well as yours
strange I never even left this game session.
Try again?
Same error
let me restart then one second
okay once more.
Same thing
@mossy dome - is it possible that there was something left behind with game that were created before or during the API update that was left behind in a save that would make it look for something in the newer API?
Sorry that didn't make sense.
lol Made sense to me
Like if a game was created during or before the update you guys did to the newer API, could something have been left behind in the saves when you rolled back
I just turned my cloud back on to go back to my normal saves. try one more time?
I see you on a different session now, let me try this one
Those were my testing saves
So far no good
okay, but no "wrong version?"
not seeing you actually log in, either
not to our knowledge
So it seems like new game after update I can join, any existing game pre update I cannot
It may have been something specifically with that save. Same save with the cloud on (I turn cloud off to do the stuff we did last week)
I'm curious to see if you can join my game if I host it
okay go ahead and cancel out. I'll toss the log in here
Can you provide me with the log of the failed session, please?
password invalid.
you can dm it to me
Right. I know you guys are still testing stuff, so take your time answering, but can you go over with me once again about the server that Silent can't join?
It's a world that was created before the API changes, and that's it? Or is it a dedicated server that was running before the API changes?
Oh I didn't create another role besides admin, try teststuff
From what I understand, It's a player-hosted world that was created before the patch, possibly before the actual update.
Correct, it's my friend's hosted local game
How long ago was the world created?
Like 4 or 5 days ago
okay... interesting. I can't join their game either @mossy dome - it's just this:
Had a feeling that would happen
Can you share with me the save for the world that can't be joined please?
SAVE FILE LOCATIONS:
If Steam Cloud is turned off:
..\Users\%username%\Saved Games\Enshrouded
If Steam Cloud is turned on:
..\Program Files (x86)\Steam\userdata\[YourSteamID]\1203620\remote
(YourSteamID is your unique Steam ID number)
Poking you to make sure you saw this 🙂
and just to be 100% sure, you guys were in the same version, correct?
Yeah
They were able to join a new game I created.
You also have a server that Silent couldn't join, correct?
Yes, but as I mentioned I couldn't actually see my character or any of my items which was strange
I wish. No, the server is currently unplugged due to issues with the outlet.
Wait, so you were able to join Kira's game but your character was naked?
but they weren't able to join other servers.
Only on their screen.
I saw them as fully geared.
I was able to join the new one she started. I wasn't naked, just could not see my character at all and my hud had no items in it
ok. Silent, I also need to check something off my list before we continue. Understand that this will have no negative repercussions, so please speak openly - but have you and your friend also use cheats or other such 3rd party software with your games?
it's important because such things can lead to conflicts and it's best we are aware that this can be a potential issue
We never do. And with the options to change in game settings that are in place I couldn't see any reason too
It's ok, it was just to be sure
some people do cheat and it becomes an endless rabbit hunt
Of course, gotta cover all the bases
Ok, so, Silent, I need your complete save file, please. Characters, world, everything
Kira posted where you can fidn these here
If I understood correctly from the talk above, you have a world that Kira couldn't join, correct?
Correct, I started hosting my local save and she cannot join either
Is that what you need?
Yes, thank you very much
@regal cipher The character that you used to attempt to join Silent's world - was it also an older one, or a new one?
You're quite welcome and thank you for the assistance
It was an old character. Would you like me to try a new one?
not initially
but
just to make sure we have 100% repro, could you send me your save data as well, please?
sure thing 🙂
What's the name of the world that Kira couldn't join?
My World 1
And Home World was the name of the one he couldn't join.
good, thank you very much both of you
we'll be giving it a proper hard look. If we find a workaround, we'll also mention it
Thank you for looking into it. I'm gonna keep trying to work with Silent on this end to see if we can't find something as well
Thank you both, I truely appreciate it
Ok, so the bad good news is that I loaded up your save, I hosted My World 1 and asked a colleague to join up said world with Mama Kira's character and it worked.
Good because in theory it means that the save file isn't borked or anything of the sort.
Bad because it means something is still afoot.
Could you check with me and see if you can host this My World 1 world as a single player game? Privately
like, not host at all actually, just go "Private" in the main world selection
Yes, I'm in
ok, so another question then
@regal cipher did you had your save file on Cloud or Local save?
when you attempted to join silent's world
cloud
ok so both of you were on cloud
though - when he was able to get into my new game, I was actually not on cloud.
Just to confuse things further. I had forgotten to switch back over after last week
This is a weird one. Usually when I come across an issue of someone not being able to load into a game, it's due to vram issues. The problem with that is their card has as much vram as half the people have system memory running the game...
hmm... Silent - the world that I tried to join, was that made before or after the patch yesterday?
After, my friend had shut the game down so I started a private game while he was away
interesting.
Silent, are both you and your friend playing from far away of each other? Or are you living close to each other?
Far couple thousand miles apart
And are you very far from California?
I'm in Vegas so not too far no
quite close then
Silent, could you do something for me that's a bit different from what we've requesting so far?
You are about 160 miles from me.
One of the devs checked the logs and suspects that the issue is happening because there's a lot of package loss happening
Please do the following:
- Go to Start
- Search for "cmd" so you can open the command prompt
- type the following:
ping /n 50 www.google.com - press enter
what this will do is basically send 50 pings each second to the Google website
and this ping will return to you
the most important thing is that at the end, it will give you a summary of how many packages were sent and how many were received in return
hmm... we have been having some weather here, so probably in vegas too. It's not unreasonable to assume there might be some internet issues.
Sent 50 recieved 50 lost 0
Would it be possible to ask your friend/host to do the same?
He's sleeping at the moment
I did the same, since we were having the problem as well. 50/50
🤔
god dammit
It doesn't exclude the possibility of package loss happening between you guys, for the record
I may have chuckled at that. I'm sorry.
it just means that package loss doesn't happen between you and google
I laughed too
but why is the package loss happening tho
I can say the distance between us has had impact on the ping times going up to 103 ms, this is the first time I've been unable to connect though. Quite possible the packet loss is on my end which could explain why Mama Kira and I cannot connect either. Though it's strange it let me into one of her games
103 for that kind of distance isn't terrible actually.
yeah but admittedly our netcode isn't amazing
It's not bad, just caused some interesting instances of enemies to lag and be right on top of me
but if it worked before, something is amiss
I can give him my IP in DM and have him ping me just to be sure.
Seems very similar to another game we were playing, had a similar issue with that too.....
If you guys attempt to join each other like before again, does it still occur?
hmm. ping uses a different protocol than the game does.
now that we are sure that you both have excellent packages
I know I shouldn't have laughed but
I'm not entirely sure you understand just how wonderfully funny that was or not.
I'll start up a game
you can join when ready, @acoustic condor
So far just the black screen showing Enshrouded and dots
and no notification of anyone joining
hmghmg,hmghm,ghm,gm
That's how I've felt the last few hours
okay I am going to create a new game - lets see what the logs on both sides looks like when you can join
(if)
Okay I am in
Joined, black screen with Enhrouded and dots
my turn for smashing my face in the keyboard.
okay let me go back to cloudsave off like when you were able to join
okay am in
Joined, I'm in but all I can see is the world and my bow
And your name plate and shield this time
okay go ahead and leave and then toss your log in here. I'll do the same
You guys are still testing on Steam Cloud, right?
With cloud on and a new game he wasn't able to join so I turned cloudsave off and he was able to join the game I made previously that he could join the first time.
Yeah, I'm fairly certain there isn't an issue with the save file itself
But perhaps cloud interaction
Can you guys attempt the following? Can you both copy your Cloud Save File to your Local Enshrouded Save Folder (C:\Users\<ID>\Saved Games\Enshrouded) and attempt to join each other with Steam Cloud turned OFF on both accounts?
absolutely.
Sorry to have you guys go through this
lol This is what I do all day long 😄
And understand that doing this helps us a lot
Been a minute since I've gone this in depth, mind walking me through which file you need me to copy?
And also, if it saves anyone else from going through this then happy to help
Okay what you are going to want to do first is make sure you have a backup of everything in your remote folder - the folder you zipped up a bit ago
Backup saved to desktop
then copy the entire contents of the remote folder to users\saved games\enshrouded
6Okay, copied
once you have done that, go into steam library, right click on enshrouded and go to properties and under the general tab, toggle the steam cloud option to off
It's important that you don't copy the "Remote" folder itself into "Enshrouded" - rather, that the contents of the folder "Remote" go into "Enshrouded"
It's okay - it's 4am. typos are to be expected.
Just realized I probably should have backed up the enshrouded folder too
eep, was there stuff in there?
3 entries
ah probably nothing - or a very very old something
2 were replaced by the remote contents so they were the same
Dunno what that 3rd one was, hopefully nothing important
settings file
Ah that's nothing major
it was probably a very old world save, character save and settings file. 😄
from like... april of last year of before likely.
I've only been playing for a few days lol
oh. strange it had anything in there.
OH wait no, didn;t I have you turn cloudsave off at one point and make a character?
You did
Had to join through server list, steam not giving the option to join game with cloud off
Same thing though only a loading screen
Every failure is something else crossed off the list of possibilities.
lol - you get a minidump with this one, crashed on exit with a minidump this time.
probably from closing the game to desktop with someone trying to connect.
wait a second
It saw you there. no where else, though
Small problem, file size is too big
your log?
the log file is too big?
absolutely.
mama please send me your crash dump too
I can set one up
If you have a google account, you have Google Drive
I do, it's just empty on my home account
I created a folder and am adding the log, it's taking a minute though
That's ok. Please do the following:
- Open Google Drive
- Just drag and drop the log in there
- Right click on it and select "Share", then "Share" again. It should open a new window
- Under "General Access" select please "Limited" so a dropdown menu appears. Select "anyone with the link" there
- Copy the link and send it here
for context
it is VERY unusual for a log file to have this size for just a few minutes of gameplay
holy... that is a LOT of errors
Oh it was definitely smaller before adding the remote contents and trying cloud save off
lol your game barfed all over this log. lol
all the same error
[online] Could not allocate network packet, because requested size(2250) exceeds the maximum(2048)!
with a few
[graphics] Failed to allocate download buffer memory.
for good neasure
Yeah....That's not concerning AT all
lol the failed to allocate download memory buffer is a pretty common error.
even my game throws it from time to time, generally not something to worry about in small amounts from what I have noticed.
More the could not allocate network packet errors
it's good though - the error gives direction. Now what direction that is... no idea. As I said... last thing I learned about networking was when novell was still a viable networking software.
🤣
ok so
True enough, all data is potentially good data
good news is that this has put us in a promising track
Is there bad news?
bad news is that it's an ugly error
There it is lol
ok uh
Here's the ish:
The issue as to why we had the package losses and why you are not able to join is because, for some reason, the packages being sent are too big. That's what this means:
[online] Could not allocate network packet, because requested size(2250) exceeds the maximum(2048)
So Silent not only has excellent packages, they are massive as well
That's why we were having the package loss hints before
you just made me choke.
because they were NOT being sent and those counted as lost packages
Silent, it's important to know if you are using any sort of 3rd party software, or mods, or anything that could potentially change the game in any shape or form. It's not only about cheats now
Do you know how difficult it is not to guffaw loudly when you let out a huge belly laugh?
Not the first time I've been told this but go on
Not that I know of, this build is about a week old and I only installed windows, steam, a few games and an rgb controller for my motherboard
Does that RGB controller happen to be Amoury Crate?
Does Armoury Crate mess up with games or something?
No, Gigabyte control center
Windows 11?
Windows 11 pro
No, but it's a lot more than just an RGB controller. They integrated Aura in with Armoury crate and it doe a lot of stuff like optimize, etc.
Control Center is basically the same idea, I didn't tweak any settings though
system configuration, driver stuff. a whole bunch of stuff. it's basically a control center for ASUS systems
Just set the pretty lights to cycle through colors is all
So here's where we are at:
- We found out that the issue is that Silent's game, for some reason, is sending packages that are too large for what we allow when he enters specific worlds.
- Silent claims there is no game tampering at all
- The saves themselves seem to be ok since we tested here and it worked, and Silent tested with his buddy on the laptop and it worked. (right?)
- he was able to connect on this computer with said buddy before the patch yesterday.
Haven't tested on the laptop, I wiped that clean the other day
Was able to connect with no issues on it a couple days ago before I wiped it and I was able to connect on this build until the latest patch
Let's just get a few things off the list, as well, just in case.
Are you using a VPN or something of the sort?
Are you using WIFI or Ethernet Cable?
Is your modem a normal-arse one or does it have any special functions?
No VPN, I'm currently hardwired with Ethernet cable and the modem itself has built in Wi-Fi but otherwise pretty standard to my knowledge
ok, give me a moment
For reference this is the modem I'm using
Experience a new generation of WiFi 6 router with a built-in DOCSIS 3.1 cable modem that delivers blazing-fast multi-gigabit Internet. With link aggregation and 2 times the capacity to handle more WiFi devices, the Nighthawk Multi-Gigabit Speed Cable Modem router delivers a truly next-level exper...
ok this is a stupid idea
but
I gotta try the bottom of the barrel stuff too
Silent, can you like, reboot your modem? Turn it off, leave it off for like 5 or 10 minutes, turn it on again, and have Kira host a session again and try to join it again
dunno if you have tried that already
He wasn't able to join a new one with cloud save on either.
Wasn't there some situation that he could join?
It was a new save I made with cloud save off.
That, like a moron, I just overwrote with my cloud save files xD
I'm back
Absolutely
big one, right?
the one that caused issue
I'm in
You already updated your NIC driver right?
Yes, All my drivers are current
Does your computer have wifi capabilities?
I don't do anything in half measures, if I'm going to be a problem I'm going to be the WHOLE problem lol
Yes however I'm not entirely sure where the WI-FI antenna made off to while I was putting this thing together
Do you happen to have a mobile hotspot as well?
Do people even have those anymore? I don't even know anymore xD
I was thinking if there was a way we could try to connect without going through your router, it could eliminate or narrow down a few issues.
Good question, I haven't had any need for one in longer than I can remember
Just looking into it - you may be able to turn your phone into a mobile hotspot
ok guys, just for comparison sake and because I am getting a bit desperate
can you do the thing again where Mama Kira makes a world that Silent can join and send me the logs of the successful joining?
I'm in
I'm sorta in
He's running around in his underwear.
😉
I guess extremely large excellent packages make wearing armor difficult.
On my screen I'm unable to move, no items showing in hud or back pack and can't see my character
You have no idea
okay. Go ahead and pop out and put your log in here. I will do the same
Think it's going to be too large again
261,734 KB
Deleting the old log from drive and uploading the new one, I;ll share the link in a sec
Yes, but I wasn't able to move or see anything but the world
Sorry for the sudden, I don't understand English.
I am using deepl translations.
I have been looking at this for a long time because I have similar symptoms.
I can enter private, but when I join the server, the loading screen is a symptom that does not end.
My logs don't have [Client] Initialize 'SyncCharacterSaveGame' done compared to the logs of those who have successfully loaded.
Can this help with anything?
@acoustic condor Do you have your Graphic Settings set up to max because it's a new PC?
Thank you very much for your help!
Do you also have the following error message repeated many times?
[online] Could not allocate network packet, because requested size(2250) exceeds the maximum(2048)!
The "requested size" number may differ from your actual size.
Please let me know if something is not translated correctly in Japanese. I can try to explain with different words.
That error message is not shown
Could you please send me your Enshrouded.log file? Simply drag and drop here. If you are uncomfortable doing so in this chat, you can send me a direct message.
Thank you very much. Give me a moment.
お客さん, ご不便をおかけして申し訳ございません。可能であれば、セーブに「Steam Cloud」機能をご利用かどうかお知らせください。
The logs above are logs during cloud use.
The same symptoms occur without using cloud saving.
はい、「Steam Cloud」機能がオフになっている場合でも、この問題が発生することは承知しています。ただし、「Enshrouded.log」ファイルに異なる情報が出力されるかどうかを確認したいと考えています。
可能であれば、もう一度問題を再現していただけますか? 今回は、「Steam Cloud」をオフにして、ゲームがゲーム ワールドに入るのに失敗した後、Enshrouded.log ファイルで次のエラーを探してください。
[online] Could not allocate network packet, because requested size(2250) exceeds the maximum(2048)!
Same error?
Likely yes
At least now I'm no longer an isolated case
This log does not use cloud saving.
透明性を保つために、何が起こっているのか説明したいと思います。
現在、選択したゲーム ワールドに入ろうとすると、PC がゲームで許可されているサイズよりも大きい「ネットワーク パッケージ」を送信しています。ログでは、多くのパッケージが失われていることがわかります。これは、このチャット ルームの他のユーザーから確認した症状です。
現在、原因を突き止めようとしています。残念ながら、現時点では、一時的に問題を解決できる回避策を提供することはできません。ただし、問題の解決方法を検討しています。
Any chance that you were running other applications or anything of the sort at the same time as Enshrouded?
Just steam and discord
I do not see the following error in my logs.
[online] Could not allocate network packet, because requested size(2250) exceeds the maximum(2048)!
サーバーホストに Steam Cloud をオフにするよう指示していただくことで、これ以上ご迷惑をおかけしたくありませんでした。症状が似ているため、問題が同じであると推測するのが妥当だと思います。
@regal cipher are you still around
dumb question but are you alt-tabbing a lot while the game loads?
Oddly enough, yes. lol
Not when the game loads no
Can you believe we've been at this for almost 10 hours now Mama Kira?
Really? lol.
I'm emotionally invested at this point
I'm not, I'm emotionally stunted by now
Not going to lie, I'm exhausted but far to invested to sleep now
No, please, do go to sleep
I don't think we have anything substantial to add
It sucks a lot that we can't reproduce locally. We have all of our debug tools here but as long as we can't reproduce the issue, we can't use them.
With that said, if I host a game and you or one of your colleagues attempts to join and fails would that be of any help with debugging?
yknow what, let's try that right now
1442711748 here my friend code
we are super far away from each other but should still work to log in
dap me up
Invite sent
Aw, admit it, that big-ol internet hug gif I dropped on you when you came back on the discord after your holiday/patch week made you smile.
Oh weird no I'm in my undies in my game too
do you have steam cloud on right now, Wolf?
Could you please turn it off ye
It's off and I'm back in
@topaz scaffold Sorry to bother you, but is your OS also Windows 11?
No,win10
Ok, so for better or for worse, it's not an OS issue.
That's one thing off the list.
And I'm going to guess you weren't able to connect to my game
Not tired enough where I won't stick around and ride this out
We're gonna go in a special mission
Let's do it
sent you a few Steam DMs
@topaz scaffold I would have another question - when did you start playing? Was it after the Update we released with Voice Chat and Text Chat? Or are you playing for a long while now?
That's from February 7, 2025.
@mossy dome do you have some sort of survey? I feel like you've definetly earned some praise
He's certainly gone above and beyond.
No argument here
Also, found out why I was in undies, apparently I got a bunch of twitch drops when I joined your game that I lost after leaving lol
I didn't even know that was a thing 🤣
says "oof" and goes silent. lol.
I have to regroup myself
That was a journey to say the least
Your patience is above and beyond. Frankly when something goes wrong on my system I turn into a stress-demon. My hubby and I actually have a deal that when something goes wrong on our systems, we take over and fix it for each other so we don't die early from stress.
When the day comes and this gets fixed, you gotta rejoin my game Maama Kira, that Hallow Halls set was awesome
Are you aware of people having to set up Firewall + router to connect?
Nothing that I am aware of - but I am not aware of much on the multiplayer side of things
My Girlfriend left for work and was laughing because I went IT mode to try and fix it
The firewall was suspicious.
I checked and it was in the exclusion settings.
I usually tag in Tain or Maze for that stuff
Sorry the UI is in Japanese.
Here is the problem, in its entirety -
- We pushed a new Steam API for Update 5 (The one with Voice Chat and Text Chat)
- It has better connectivity and runs through Steam and not P2P, but caused lagging issues for several players
- For the patch, we decided to revert this change to the old API, which goes back to using P2P
- This means that the Update 5 started to work for people who had issues with P2P, but with the revert, they now are back to having these issues
「Ender Lilies」わーい、いいゲームだよ!
https://hub.tcno.co/games/enshrouded/dedicated_server/ <- here is a tutorial
Simple setup guide to get your own Dedicated Server for Enshrouded running for free!
How to set up dedicated server
With this set up, you guys should be able to set up a game and play again
With the previous update, this was no longer necessary, but due to issues we had to revert this
So they need to set up a dedicated server on their system?
Basically yes
or just set up the port forwarding?
That could also work, I think
@topaz scaffold -san, have you understood the situation described here? #1339890001823010816 message
I have a server built this way on another PC in the local network.
It is the same symptom on my server and on other servers on the list.
I understand the current status of 1-4.
Ports 15637 and 15637 are port forwarded to Server
I've even connected to a Server on the list by port-forwarding to ClientPC, suspecting the port.
The result was no good.
Hi all, just found a workaround solution, at least working from our side, join game with VPN
Not sure if it is related to networking / node / proxy those kind of things, not familiar to networking
Hey there, just a small sign-off from my end:
If there are any issues with entering other people's worlds, please seek help under #server-support . It is a sad state of affairs but we are hoping to get the old Steam API up as soon as possible.
Thank you for the patience everyone.
Hi thanks for the info. I tried this, unfortunately this does not work for me, as i can join the server but i cannot see my charakter i played before, and my backpack is empty and joining with a new character does not work at all 😦
If it helps, i installed my pc with a fresh windows, and now i am able to connect to my server, but there are some interesting things like i cannot see my armor sometimes. And after i fast travel i can't see my character at all 🙃
@acoustic condor @inner citrus @silent canopy @topaz scaffold Okay - so after a "good" nights sleep of 4 hours (lol) I started looking into ways that you guys can fix P2P issues.
Causes/fixes for P2P issues:
- Having a strict NAT - Try enabling UPnP on your router should help with issues like this, and should be generally safe as long as you have a strong Wifi Password.
- If you have a separate modem and router, make sure NAT is not enabled on both of them and that your modem is in bridge mode so that your router is handling NAT
- Check your/their firewall - Firewalls can block P2P connections. You can test if this is the issue by turning off each of your firewalls and seeing if it works. I would do this separately at first, and if you still have issues try doing both at the same time. If one or both of them are causing issues, you can add exceptions in your firewalls for Steam as well as Enshrouded to prevent this. If the issue is with connecting to a server and not a hosted game, you only have to do this for yourself.
- If you are using a VPN, try turning it off to see if this fixes the issue, as VPN's can cause issues with P2P traffic.
- Knowing the above statement has been said... If you aren't using a VPN, @inner citrus was able to fix their issue by using a VPN. There are several VPN's you can try for free to see if it helps resolve your issue.
Hello.
I was able to avoid infinite load in another way.
That was to set the MTU value to the proper number.
For some reason it was set to 800.
I set it to about 1454, which is the appropriate value for Japanese network services, and it worked.
MTU may have something to do with VPN attempts.
@acoustic condor - in here 🙂