Greetings, <@&1009561704369225869>.
We have begun the process of reimbursements, to the best of our ability, for those of you impacted by the Deep Desert layout change that occurred Monday, the 7th of July. We expect this process to take a couple days and should be complete by the end of the week; if you were affected and have not received anything, we ask for your patience while the process finishes and check back later or the next day.
HOW IT WORKS
We identified sub-fief consoles, their associated bases, and vehicles destroyed in affected areas of the Deep Desert, from the time the patch on the 7th was released until the Coriolis Storm wipe. Reimbursements will be made based on this window. We strived to have as accurate a snapshot as possible, but with this in mind, there may be some minor inaccuracies in the final result.
IMPORTANT: Items, materials, and components from destroyed facilities will be sent to the original owner of that base’s sub-fief console. It will ultimately be that individual’s responsibility to distribute the items among their group, guild, or alliance.
WHAT TO EXPECT
Items found within storage containers and inventories are being reimbursed, such as Solari currency, unique schematics, components, and crafting materials. For that last part, materials include, but are not necessarily limited to, Salvaged Metal, Cobalt Paste, Complex Machinery, Spice Melange, Plasteel Composite Armor Plating, and other similar items.
For buildings, we focused on reimbursing the required materials for advanced facilities such as Wind Turbines, Spice Refineries, Storage Containers, specialized Fabricators, and Ore Refineries. Materials for basic objects such as walls and foundations are not reimbursed.
Vehicles will be reimbursed in the form of components of that vehicle’s Mk6 version, regardless of the original vehicle’s tier. All possible modules for that vehicle will be included, but unique modules are not included.
Solari reimbursements are capped at 1,000,000 per person.
CLAIMING ITEMS
Reimbursements themselves will be made available from the Claim Rewards button, found by hitting [Esc] ingame and looking to the bottom left.
IMPORTANT: We STRONGLY recommend making sure you are in a safe place, with ample storage nearby, before claiming reimbursements. Your character will very likely not be able to carry everything at once, and any excess items will be dropped on the ground. Dropped items are still subject to despawning within 15 minutes and cannot be restored again.
There is no time limit to claim the items, and each item (or stack of materials) is claimed one at a time, so there is no need to hurry.
Please let us know if you have any further questions, and thank you for your attention and patience while we worked on making things right.