Regarding Bans During the Summer Event

[paper patio]

Username is ハインス#6370
During the summer event, a member of our guild who reported a bug to the developers immediately after discovering it was banned. That is simply too malicious. He was very fond of the game, highly motivated, and a figure who influenced people outside the guild as well. Despite the fact that the issue was down to your own mishandling, I think it is utterly despicable to ban him for simply reporting it. We demand that his account be reinstated.

Regarding Bans During the Summer Event

[fathom wyvern]

so that person reported the bug...and then abused it to get a 100 copies or nah? how many times did he reset is the question

I doubt he was banned for simply 'reporting' anything

[silent brook]

[paper patio]

If you think about it logically, you wouldn’t take a risk just for a measly 200 or 300 diamonds. It might be a different story if a completed Raymery had suddenly appeared in his inventory.
Do they really consider this game to be malicious just because I tapped a few times to check it out?

[fathom wyvern]

'tapped a few times' is a non specific statement. How many times did you reset?

[paper patio]

I can’t give you a definite answer on that, but I’ve heard it’s about three times.

[fathom wyvern]

well i ll say i agree 3 times is too few to be banning people for

[paper patio]

Thank you. That is precisely why I wish to voice my protest. Although I truly love this game, I cannot help but feel that the developers themselves are abandoning the players due to the new systems and their poor handling of the situation, and I find this deeply regrettable.

[nimble imp]

devs made this mess up, instead of doing actual leg work to track who did what and revert them, they just handed out bans instead to save time

thats pretty fkd up if you ask me

[molten laurel]

bro 3x clicking is fair price to pay him for reporting the bug no ?

[balmy roost]

Is the account suspension lifting process the same on the Korean server now?

[paper patio]

It seems my account has been restored. Thank you to the team for your assistance.
That said, I do think you should give advance notice when taking such measures.
I’ll continue to support you.

[woven meteor]

No benefit of doubt Is allowed for this kind of exploits, expecialli on the internet , where Is hard to figure ppl out. Nobody except XD knows what your guild mate did and how many times he exploited, chances are he deserves the ban since they came to the conclusion to ban him.

[quiet light]

If he didn’t abuse he should be unbanned otherwise stay in jail

[paper patio]

So that’s why he’s back, apparently. Which means he didn’t do anything wrong, right? If they’re going to temporarily suspend an account for the purposes of review, they really ought to let people know in advance. I think the way the administrators handled this has left many players confused and feeling distrustful.

[woven meteor]

Correct. Since he is back it means he didn't do anything wrong 🙂

in the meanwhile since there is no benefit of doubt granted, they suspended him until they checked

as a matter of fact this is how they do things