#Phantom theater not working

1 messages · Page 1 of 1 (latest)

elfin nymph
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Why is the matchmake button not working???

gritty bobcat
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Hi @elfin nymph, has your matched player also finished deploying and selecting Ready? If they do not deploy and press Ready, it may seem it is not working but truly that's most likely what happened? Otherwise, do you have a screenshot or video that the button is not working?

elfin nymph
gritty bobcat
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After selecting Matchmake...

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You will be routed here when there is a match.

elfin nymph
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I’m sending you a video

gritty bobcat
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Have you gone this far?

elfin nymph
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There are no characters

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There is no matchmake

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The matchmake button doesn’t work

gritty bobcat
elfin nymph
elfin nymph
gritty bobcat
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Yes, thank you.

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Matchmake button is unclickable?

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This one.

elfin nymph
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It makes clicking noise but doesn’t do any action

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Did you see the video?

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I am clicking the matchmake

gritty bobcat
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I see. Thank you for the clarification and sorry that you are experiencing this. FrogCoolCry What basic troubleshooting steps have you done so far, may I know?

elfin nymph
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???

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Is there a basic troubleshooting manual?

gritty bobcat
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Sorry. You're on a PC client. Sorry about that. Let's course this to our Customer Service ingame so we can assist you accordingly.

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From the Logon screen

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Then it will route you to our Support landing page

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Then this

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Then lastly,

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Once submitted it will create a ticket for you. You can follow up through our #ticket in Discord with the ticket number provided to you as well.