#My Immich is dead

6 messages · Page 1 of 1 (latest)

tall temple
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So my immich died a while ago, I think it got corrupted or something, I'm not entirely sure, but that part doesn't matter. See, I was talking to a lot of people about this, and they concluded that the best option would be to copy the data from immich to another folder, make another instance of the app on my server, and then point the data to the new instance. I did this, and it worked, however the images weren't there. I then tried to install a backup, which worked, but everything just said "error loading image". The next day, it just completely died, and wouldn't start, so I deleted the instance, went to reinstall it, and it didn't work. I've added the error as a txt file.

📎 EFAULT_Failed_up_action_for_immich2_app._Please_check_varlogapp_lifecycle.log_for_more_details.txt
inner ridgeBOT
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:wave: Hey @tall temple,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

inner ridgeBOT
little quiver
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you will have to provide more information, a lot more information.
also, you can't just copy the assets on the internal library and expect Immich to find them, that's not how it works.

vale totem
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Action failed for app so Unraid, TrueNAS, ... ?

frank mulch
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Looks like TrueNAS