#Video Playback on search

25 messages · Page 1 of 1 (latest)

marsh jackal
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Video playback bar displays 00:00/00:00 with dysfunctional play button on mobile if i attempt to play a video in search

playback bar normal on timeline

images attached

Screenshot_20260804_032050.jpg Screenshot_20260804_032032.jpg
grizzled crownBOT
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:wave: Hey @marsh jackal,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

grizzled crownBOT
marsh jackal
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video will play as normal at 1x speed, any attempt to interact with the playback bar is useless and video will continue playing

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i'm on android on s24 ultra, with immich app version 3.1.0 build.3057

golden gull
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@abstract glen

abstract glen
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Are these your owned assets are is this from a partner? Or more specifically, can you not play any videos from the search page or only some of them? I tried to reproduce this locally but can play the videos I've tried just fine

marsh jackal
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i can play the videos on search

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it's just the playback bar that doesnt work

marsh jackal
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i own all assets

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i do have real time transcoding on but idk if thats a factor here

abstract glen
marsh jackal
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should i switch off rtt and try again or

abstract glen
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is the video also available on the device locally?

marsh jackal
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any video in search has the playback bar dysfunction

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both local and remote

abstract glen
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I'm heading out now, but I can get this tested again tomorrow and can get back to your for more info

marsh jackal
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bet

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tell me if you want me to try anything out

abstract glen
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Oh, sorry. I just realised I missed this. I don't have RTT on because of my slow hardware KEKsweat But from the main timeline, can you test a video with just the cloud indicator and not a cloud checkmark and see if that has the same behaviour?

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The app doesn't have RTT yet, so this is all just the pre-transcoded video

marsh jackal
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for remote and local video

marsh jackal
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website is fine

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just app

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🤑

abstract glen
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Fixed in #30587

grizzled crownBOT
abstract glen
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Thanks for the report!

marsh jackal
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preach