#iOS login page

6 messages · Page 1 of 1 (latest)

stiff gazelle
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Just downloaded Immich exited to finally save all my photos etc to my server. Once entering the ip address all that would come up is server not reachable. I know I am using the right ip because it works fine in a web browser. I saw online that I need to allow access to the local network in setting but when checking the local settings permissions page in the settings app, there just simply no where to allow access. Idk if I’m missing something but i could really use some help.

onyx tuskBOT
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:wave: Hey @stiff gazelle,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

onyx tuskBOT
upbeat bramble
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Please post screenshots of your login page

Does it work on the browser of your phone?

Also it should be Settings -> Immich -> Local Network or something?

stiff gazelle
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Yea it definitely works in a browser. Maybe if I try using the Tailscale ip it will work but it’s a pain having tail scale always on since it drains my battery

IMG_6919.png IMG_6918.png IMG_6920.png
upbeat bramble
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That exact ip works in your mobile phone browser? Not another computer