#All kinds of errors

1 messages · Page 1 of 1 (latest)

cerulean oracle
full saffronBOT
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:wave: Hey @cerulean oracle,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

bitter nova
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Are you using tailscale for access? The IP looks like it

cerulean oracle
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Yes.

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I'm puzzled, because it works and uploaded 3 videos.

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Then for some reason I'm getting these logs about connection issues.

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So it's not like the tailscale isn't working at all.

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At least I wouldn't guess that, based on the fact it seems to have worked.

bitter nova
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Many are using tailscale, so that itself should not be the problem but might play a part in it, not sure

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Are you able to test locally without tailscale?

cerulean oracle
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I don't know how I would because I entered my tailscale IP as the immich server on the mobile app.

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Maybe that's the problem. Idk.

bitter nova
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It's not possible to just change the URL, you would need to logout/login to change it. That way we could at least test if the Immich server itself handles the upload fine or not

cerulean oracle
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so I just uploaded another video and it worked fine.

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I feel immich just failed because I tried to upload like 5 videos at same time.

bitter nova
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Is there a visible difference between them, file size for example?

cerulean oracle
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214.6 in my photos section.

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in the on my device section it won't say the size.

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pretty annoying.

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under info it just says "2160x3840"

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so inside my iphone it is 225MB

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on immich server it is 214.6

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MiB

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which is same I think

bitter nova
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Generally the app/server should handle multiple connections easily, automatic backup would do 3 simultaneous transfers as well. But maybe something causes some instability there, could be tailscale could be the wifi dropping out for a split second on larger transfers

bitter nova
cerulean oracle
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Ya, I would just hope it wouldn't cause errors like that and would just pause tho.

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If it got hung up.

bitter nova
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We have a WIP feature to allow for uploads to be resumed, but it's not ready for release yet

cerulean oracle
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So i just deleted the 4 videos i had uplaoded.

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Got this error.

bitter nova
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That could be a bug, let me check

cerulean oracle
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to be clear i moved them to trash on server.