#backup stopped working because of other user's files?!

14 messages · Page 1 of 1 (latest)

rigid shard
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so I noticed that about a week ago my Immich mobile backup stopped working and there are no details. When I opened logs it says something totally weird, because there is a name of some video which is not mine but it's of my friend who is using my Immich server! He has no problem and several other users also don't have a problem and it's only me that my phone cannot backup because of this! He tried deleting and re-uploading that one video file and weirdly that caused the error message on my side to change and show another filename

📎 Immich_error.txt
dawn runeBOT
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:wave: Hey @rigid shard,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

rigid shard
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there does not seem to be any messages in the docker container log when this backup is failing. I see only client side errors

rigid shard
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So this is a mystery which nobody has a clue about? 🤔😮

feral hare
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Let's say it's not supposed to happen and this is the first time I hear about this issue. The error also indicates both checksum and owner id being used for the unique constraint.

desert pebble
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Seems easy enough to reproduce though, grab a file on 2 phones and try to upload it 👀

hollow basin
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@late prairie can you help taking a look?

late prairie
late prairie
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Sounds to me like something that would've been handled by local DB pruning to me

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But also, the pruning we have might not be sufficient to handle this completely monkaHmm

late prairie
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Would be great if you could share the entire stack trace

rigid shard
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yes these files are in some album that person shared with me

late prairie
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Thanks! That might be it. We'll address this soon, but sadly, you might have to log out and log back in to fix this for now.