#Recovery after DB loss, photos on server after backup not in timeline

1 messages · Page 1 of 1 (latest)

dusky fulcrum
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Hey,

Had a drive die and set me back about 19hrs. I restored the backup (images and backups were on another drive) and all is syncing fine now. Just what happens to the files that uploaded between the backup being taken and the database being lost? I can see on my iOS app theyre uploaded, but theyre not in the timeline on the webapp.

I know its small, I just want to get everything back up as best I can

Cheers!

austere jacinthBOT
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:wave: Hey @dusky fulcrum,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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Information

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honest gust
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Try clearing the app's storage, then it should upload them again

dusky fulcrum