Immich not loading anymore. Recent update to 2.7.4. Error log in message

[frail fox]

Access not working from any device. Error received when trying to access via web below.

Apart from the error log below, things I have recently done:

• Updated from prior (2.7.3) to latest (2.7.4)
• Added a filter to ignore .RAF files in my external library

Error: Error: 502
    at Object.p [as ok] (https://mydomain/_app/immutable/chunks/CxWOceRT.js:1:2818)
    at async Object.loadServerConfig (https://mydomain/_app/immutable/chunks/wCh8l1PQ.js:1:399)
    at async Object.init (https://mydomain/_app/immutable/chunks/wCh8l1PQ.js:1:226)
    at async a (https://mydomain/_app/immutable/chunks/CoQZWR5C.js:1:207)
    at async st (https://mydomain/_app/immutable/nodes/0.C26i6m3_.js:1:2145)
    at async ht (https://mydomain/_app/immutable/chunks/CZCxLGgD.js:1:13815)```

My setup is using the Docker image under an LXC in Proxmox.

[cobalt notch]

:wave: Hey @frail fox,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker ps -a docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
• Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Checklist

I have...

1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

• Your docker-compose.yml and .env files.
• Logs from all the containers and their status (see above).
• All the troubleshooting steps you've tried so far.
• Any recent changes you've made to Immich or your system.
• Details about your system (both software/OS and hardware).
• Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
• The version of the Immich server, mobile app, and other relevant pieces.
• Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[cobalt notch]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[final ridge]

Can you also post the server logs?

[frail fox]

Yes of course, one moment

Trying to gain access to the LXC and it's not responding... might take a little while

[real heart]

Well thats probably your problem...