sync failed immich

[onyx crow]

I have an issue where sync will fail on the Android app. iPhone app issue was resolved through updates.

[untold oar]

:wave: Hey @onyx crow,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker ps -a docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
• Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Checklist

I have...

1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

• Your docker-compose.yml and .env files.
• Logs from all the containers and their status (see above).
• All the troubleshooting steps you've tried so far.
• Any recent changes you've made to Immich or your system.
• Details about your system (both software/OS and hardware).
• Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
• The version of the Immich server, mobile app, and other relevant pieces.
• Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[untold oar]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[untold oar]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[onyx crow]

running through docker, hardware affected is s26 ultra. iPhone 17 pro is not affected.

[zinc beacon]

@fervent current Can you help take a look at a possible sync bug here

[zinc beacon]

have there been any manual edit of the database on your instsance?

[onyx crow]

No

[brazen arch]

Sorry to chime in, im having the same issue

[onyx crow]

Reverse proxy is through caddy, however the issue persisted even with http port forwarding

[brazen arch]

@onyx crow are you having any log output in the immich docker logs when trying to sync? Say, along the lines of a DB error?

[zinc beacon]

@worn goblet My hunch is that it could be from one the recent PR regarding sync changes, ring any bell?

[onyx crow]

no idea can't see anything

[brazen arch]

Was looking for something like i posted in my help desk message

[worn goblet]

i dont think we touched syncassetexifv1, only new sync stuff is the edits and face entities i believe

[onyx crow]

manually selecting upload on a few times works, but at least 1 item will fail. not consistent as it is random with the 1 image which will fail

[worn goblet]

have you made any manual edits to your database?

[onyx crow]

No

[brazen arch]

Funny that my logs bring up issues when looking at faces and the DB

[worn goblet]

are you getting the exact same log with the error on syncassetexifv1?

otherwise you have a different error and should open a new help desk thread

[fervent current]

No idea how this missed my radar. @onyx crow Can you export your SQLite DB from the mobile app and execute the following query against it and share the output?

select * from remote_asset_entity where id = '4b841de1-ec01-4b96-9bb4-9e5a7661194c'

[elfin vessel]

i did had the same issue

updated to 1.7.0 then it gets fixed

[onyx crow]

lachlan@Lachlans-MacBook-Air-8 ~ % sqlite3 /Users/lachlan_1_2/Downloads/immich_export_1775848653101.sqlite
SQLite version 3.51.0 2025-06-12 13:14:41
Enter ".help" for usage hints.
sqlite> select * from remote_asset_entity where id = '4b841de1-ec01-4b96-9bb4-9e5a7661194c';
sqlite>  ```

sorry for the delay, was traveling internationally yesterday

[fervent current]

I'm afraid the asset for which the edits are being synced are missing in the local DB. Can you open the following in a browser and see if the asset still exists? https://<server-url>/photos/4b841de1-ec01-4b96-9bb4-9e5a7661194c. A log out and log in should fix this, but I'd like to troubleshoot this before falling back to doing it. But since you're travelling and want to access your instance ASAP, please feel free to log out and log back in and that should most likely fix your sync issue

[onyx crow]

it does indeed exist

Logging out seemed to fix it!

but somehow the assets remaining are negative