Immich android sync error

[prime coral]

Hey

I'm running a Immich instance (reverse-proxied via Traefik) and my Android app has suddenly stopped syncing – no photos are being backed up anymore. This didn't start after a specific update, it just stopped working out of nowhere.

The local device sync completes fine every time, but every remote sync attempt times out. From the app logs:

ClientException: java.net.SocketTimeoutException: timeout,
uri=https://<myserver>/api/sync/stream

The rest of the app seems to work (browsing, etc.), only backup/sync is broken

Things I'm going to check on my end:

• Traefik timeout config
• Whether a recent Traefik or middleware update changed timeout behavior

Has anyone else seen this, especially with Traefik as a reverse proxy? Any specific middleware settings that fixed it for you?

Thanks

[broken nexus]

:wave: Hey @prime coral,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker ps -a docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
• Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Checklist

I have...

1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

• Your docker-compose.yml and .env files.
• Logs from all the containers and their status (see above).
• All the troubleshooting steps you've tried so far.
• Any recent changes you've made to Immich or your system.
• Details about your system (both software/OS and hardware).
• Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
• The version of the Immich server, mobile app, and other relevant pieces.
• Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[prime coral]

The logs are all clean

[broken nexus]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[earnest hornet]

does this happens when using direct IP ?

a fix will be released in 2.7.0

[prime coral]

I was able to sync after adding a second router on traefik for the api/sync/stream endpoint which doesnt use the unlimted buffering middleware. But somehow this fix didn't resolve the issue instantly, but after some time and some retries it worked.