#Cant Download More than ~500 Pictures Without it Erroring

1 messages · Page 1 of 1 (latest)

boreal dust
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Hi, I am self hosting Immich through proxmox and I am trying to bulk download a bunch of pictures form it, but after selecting about 500 pictures and I go to download them, it errors out and wont download. If I do 100ish and under, they download fine. The VM has 8 cores and 16gb of ram if that matters. I tried looking at the logs and didn't see anything major, but then again, I don't know what I'm really looking at. Does anyone have any ideas on what could be causing this and how I can fix it? I have already tried several different browsers and devices.

dusky micaBOT
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:wave: Hey @boreal dust,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

boreal dust
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Cant Download More than ~200 Pictures Without it Erroring

boreal dust
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Cant Download More than ~500 Pictures Without it Erroring

ocean sequoia
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well, you could start by sharing your configuration and server logs

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also, any reason you are not getting the files directly from the filesystem ?

boreal dust
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This is the .env file if you dont want to download it ```# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

The location where your uploaded files are stored

UPLOAD_LOCATION=/home/sam/Mad-NAS/Immich/uploads

The location where your database files are stored

DB_DATA_LOCATION=./postgres

To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List

TZ=Etc/UTC

The Immich version to use. You can pin this to a specific version like "v1.71.0"

IMMICH_VERSION=release

Connection secret for postgres. You should change it to a random password

Please use only the characters A-Za-z0-9, without special characters or spaces

DB_PASSWORD=Fake.123

The values below this line do not need to be changed

###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich```

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heres what docker compose ps does docker compose ps NAME IMAGE COMMAND SERVICE CREATED STATUS PORTS 55dbed247687_immich_postgres docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 "docker-entrypoint.s…" database 43 minutes ago Up 14 minutes (healthy) 5432/tcp immich_machine_learning ghcr.io/immich-app/immich-machine-learning:release "tini -- python -m i…" immich-machine-learning 14 minutes ago Up 14 minutes (healthy) immich_redis docker.io/redis:6.2-alpine@sha256:2d1463258f2764328496376f5d965f20c6a67f66ea2b06dc42af351f75248792 "docker-entrypoint.s…" redis 17 months ago Up 46 minutes (healthy) 6379/tcp immich_server ghcr.io/immich-app/immich-server:release "tini -- /bin/bash -…" immich-server 14 minutes ago Up 14 minutes (healthy) 0.0.0.0:2283->2283/tcp, [::]:2283->2283/tcp

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I just fully updated the server and tried to download everything again with the same issue.

shy lily
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hi @boreal dust downloading zips up through your browser so if your local pc can't handle it that'd be the root cause

boreal dust
shy lily
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And how long does it take before it errors? Are we hitting a timeout here somewhere perhaps

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I just noticed you are still running pgvecto.rs, which is deprecated to the point of being unsupported, check out the new compose file for updates

boreal dust