#Immich Album Error

1 messages · Page 1 of 1 (latest)

misty holly
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I have two albums that I am the owner of permissions wise, if I try and add a photo from one album to the other I get this message. I do not know where to go to start troubleshooting this. Thanks for any assistance.

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dim marlinBOT
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:wave: Hey @misty holly,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

misty holly
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Please see my compose below. name: immich

services:
immich-server:
container_name: Immich_Server
image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
volumes:
- ${UPLOAD_LOCATION}:/usr/src/app/upload
- /etc/localtime:/etc/localtime:ro
env_file:
- .env
ports:
- 2283:2283
depends_on:
- redis
- database
restart: always
healthcheck:
disable: false

immich-machine-learning:
container_name: Immich_Machine_Learning
image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
volumes:
- model-cache:/cache
env_file:
- .env
restart: always
healthcheck:
disable: false

redis:
container_name: Immich_Redis
image: docker.io/valkey/valkey:8-bookworm@sha256:ff21bc0f8194dc9c105b769aeabf9585fea6a8ed649c0781caeac5cb3c247884
healthcheck:
test: redis-cli ping || exit 1
restart: always

database:
container_name: Immich_Postgres
image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:5f6a838e4e44c8e0e019d0ebfe3ee8952b69afc2809b2c25f7b0119641978e91
environment:
#DB_STORAGE_TYPE: 'HDD'
POSTGRES_PASSWORD: ${DB_PASSWORD}
POSTGRES_USER: ${DB_USERNAME}
POSTGRES_DB: ${DB_DATABASE_NAME}
POSTGRES_INITDB_ARGS: '--data-checksums'
volumes:
- ${DB_DATA_LOCATION}:/var/lib/postgresql/data
restart: always

volumes:
model-cache:

#

env. # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

The location where your uploaded files are stored

UPLOAD_LOCATION=/mnt/user/immichstore/upload

The location where your database files are stored

DB_DATA_LOCATION=/mnt/user/immichpostgresstore

The location where your database backups are stored

DB_DATA_BACKLOCATION=/mnt/user/appdatabackup/immichdbbackups

The Immich version to use. You can pin this to a specific version like "v1.71.0"

IMMICH_VERSION=release

Connection secret for postgres. You should change it to a random password

DB_PASSWORD=redacted

The values below this line do not need to be changed

###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
TZ=America/Chicago

Environment Variables | Immich

To change environment variables, you must recreate the Immich containers.

dim marlinBOT
tidal heath
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What version are you on?

misty holly
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Latest

daring ridge
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Are you trying to add other people's assets from the source album?

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Because that doesn't work

misty holly
daring ridge
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If she puts photos in, then those are her photos, and you can't move/copy them, even though you own the album

misty holly
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got it, is there any known workaround I need those photos in a seperate album as well.

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preferably without her having to do it as if she has to do the work im gonna get pushback haha

daring ridge
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Currently your best bet is to download the pictures and upload them again, if she doesn't have to do any work