#Error Loading Image (Thumbnail + Full) WEBUI

1 messages · Page 1 of 1 (latest)

lime cloud
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F12 on the web ui presents 404 errors

Versions:
App Version: v2.5.6
Version: 1.12.0

Direct App install on TrueNas Scale (25.10.1)

Storage:
Apps/Immich/PG-Data (This is an 1TB SSD, not mirrored - purely for apps)
MainStorage/Immich/Data (This is 2 x 8TB HDD mirrored for longer term storage)

I have tried to redirect file locations through the shell via pgvecto.
I have already changed and reverted Thumbnails between Webp and JPEG - I reran a full suite for both (note that a missing check seems to do nothing)
I have Photos = 7376, Videos = 643, Storage space = 129 GiB. Videos seem to be fine. Just random groups of photos are missing. Note that when they are downloaded it used to present the right photo, however now after messing around with Gemini and redirecting file locations it also no longer shows.

Im not entirely sure what logs are relevant so please just ask if I have missed something.

📎 permissions_logs.txt 📎 machine-learning_logs.txt 📎 pg-vecto_logs.txt 📎 Server_logs.txt
spice marshBOT
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:wave: Hey @lime cloud,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

lime cloud
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I am not using Docker, nor am I currently using a reverse proxy.

spice marshBOT
minor dome
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It sort of sounds like you mucked around with AI and probably broke stuff...

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what do you mean by "messing around with gemini and redirecting file locations"

lime cloud
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Well I thought rather than directly going to y'all I would check prior desk supports. That lead me down the redoing of Webp and JPEG thumbnails. then I decided to try and see if AI could help before annoying anyone and Im pretty sure it didnt help (which is why im here) - note that the issue was present prior to using AI to try and fix it.

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This was the main change from Gemini that actually worked,
"immich=# UPDATE "asset" SET "originalPath" = REPLACE("originalPath", '/data/', '/usr/src/app/upload/') WHERE "originalPath" LIKE '/data/%';

UPDATE 8121

immich=# UPDATE "asset_file" SET "path" = REPLACE("path", '/data/', '/usr/src/app/upload/') WHERE "path" LIKE '/data/%';

UPDATE 13420

immich=# SELECT "originalPath" FROM "asset" LIMIT 1;

                      originalPath

/usr/src/app/upload/library/admin/2018/2018-10-15/IMG_1519.jpg

(1 row)"

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everything else just didnt change (CHANGE 0)

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Mainly because it couldnt figure out the file structure I believe

minor dome
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so, you edited the paths of the asset_files but not the assets... not good

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anyway I am not a truenas expert so I can't really help but I am not sure what we would be able to do here

lime cloud
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would it be worth uninstalling Immich and doing a fresh install?

minor dome
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you could do that and just re upload

lime cloud
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Ill do that - I will ask though, does Immich like being spread across 2 different pools?

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Because the SSD was for Thumbnails etc and the HDDs for the actual files

minor dome
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That's fine

lime cloud