#Options menu keeps closing itself

1 messages · Page 1 of 1 (latest)

dense summit
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I’m experiencing this very annoying bug with the option menu when viewing a photo or video every time I tap the three dots to open the menu it to opens then quickly just closes itself before I can do anything. I noticed that it tends to happen more on an iPad compared to an iPhone.
Anybody else experiencing similar behavior?

wise oxideBOT
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:wave: Hey @dense summit,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

wise oxideBOT
olive valley
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This is the first I hear of this. What is your setup, version, any logs ...

dense summit
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Yes, sorry I should’ve included these with the post but here’s it is.

I have deployed immich on a generic truenas system with a four core processor.
Truenas version: 25.10.1

ImmIch info
ImmIch server version: v2.4.1
Version: 1.11.8

IOS Immich app on iPad info
App version: 2.4.1 build 239

I checked the logs on the app and there doesn’t seem to be anything related. What logs should I send.