#very slow transcode

1 messages · Page 1 of 1 (latest)

glad pebbleBOT
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:wave: Hey @viral compass,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

viral compass
glad pebbleBOT
little fossil
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You upgraded to 2.x without passing the breaking changes for 1.136, it's a miracle your install still works

glad pebbleBOT
little fossil
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please take good note of 1.133 and 1.136

viral compass
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hi thanx! how did you see i did that ? would you rather reccomend a fresh install of immich? this seems very critical apparently ?

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and is this the core of the issue im experiencing ? or just a general comment ?

little fossil
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Because your compose is outdated

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You can take a backup and then upgrade, do note that you need a postgres container with both extensions for the migration to happen

little fossil
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You should try direct IP and see if you still have the issue

viral compass
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i am using direct ip, when im on my home wifi i acces immich via 192.168.1.250:2283

viral compass
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well i did the upgrade, video transcode still very slow, but at least im on vectorchord now 🙂

little fossil
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huzzah, no hiccups?

viral compass
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nope

little fossil
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What kind of videos are you loading, and what browser(s)?

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Only Vivaldi?

viral compass
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mp4, and yes vivaldi as written in my post. but the native immich app has the same problems

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im completely off anything US big tech related, and preferably only EU-based. so vivaldi is my only option.

little fossil
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One thing I can think of is that transcoding options don't matter too much in the sense that Immich always sends the video over and does no on-the-fly bitrate adjustment like plex/jellyfin would

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But then again, a couple dozen mbit/s is not a lot even for a usb-c raid enclosure

viral compass
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i recon the video download speed is even below the download speed of the raw file

little fossil
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What kind of resolution are you targetting?