#Error getting motion file for <asset>

1 messages · Page 1 of 1 (latest)

hardy shard
#

Hello,
When uploading from the iPhone, I have 9 images that have similar errors like the following. I've tried reseting the sync and hashes, signing out and back in. I've tried deleting the photos from the server but that doesn't help as they aren't listed. I think the best thing to do is to delete the photo's entries from the DB itself.

What are the requisite deletions that will need to be done? Thank you in advance

PlatformException(__NSCFString, Asset 8C9A7214-7D5C-4176-A028-335A41BE309A/L0/001 does not have a Live-Photo resource., null, null) |
#0      StandardMethodCodec.decodeEnvelope (package:flutter/src/services/message_codecs.dart:653)
#1      MethodChannel._invokeMethod (package:flutter/src/services/platform_channel.dart:367)
<asynchronous suspension>
#2      AssetEntity._getFile (package:photo_manager/src/types/entity.dart:767)
<asynchronous suspension>
#3      StorageRepository.getMotionFileForAsset (package:immich_mobile/infrastructure/repositories/storage.repository.dart:40)
<asynchronous suspension>
#4      UploadService.getUploadTask (package:immich_mobile/services/upload.service.dart:324)
<asynchronous suspension>
#5      UploadService.startBackup (package:immich_mobile/services/upload.service.dart:144)
<asynchronous suspension>
#6      AppLifeCycleNotifier._safeRun (package:immich_mobile/providers/app_life_cycle.provider.dart:135)
<asynchronous suspension>
#7      AppLifeCycleNotifier._resumeBackup (package:immich_mobile/providers/app_life_cycle.provider.dart:182)
<asynchronous suspension>```
jagged jackalBOT
#

:wave: Hey @hardy shard,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

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hardy shard
jagged jackalBOT