#server not reachable android

1 messages · Page 1 of 1 (latest)

rose fable
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it works using my browser, but not using the app.

flat estuaryBOT
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:wave: Hey @rose fable,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

rose fable
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i literally js setup immich using the guide on the website, uploaded one pic and cant access on my phone

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windows - i7 9750h - gtx 1650 - 16gb ram - 1tb ssd

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i downloaded the immich app from play store

flat estuaryBOT
dusky wharf
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With browser do you mean your phone browser or on another device?

rose fable
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the same phone the app shows that error, i check on the phones browser and it works fine

rose fable
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It also doesn't work on ios

dull wing
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what URL are you using to access the server

rose fable
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my pcs ip adress followed by the port number

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192.168.1.81:2283

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also tried 192.168.1.81:2283/api

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nothing works

rose fable
dusky wharf
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The Immich server does not have TLS. When you connect directly you have to use http

dull wing