problem with my iPhone backup sync. | Immich | Page 1

winter willow Dec 3, 2025, 5:02 PM

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I have a problem trying to make a backup of my iPhone to my nas. Even if the albums are prepared to be upload, it doesn’t sent them.
If I do upload 1 by 1 it goes normally but with more than 5k pics It’s not possible.

hard haloBOT Dec 3, 2025, 5:02 PM

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:wave: Hey @winter willow,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker ps -a docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

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Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

left maple Dec 3, 2025, 5:12 PM

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Can you try logging out and back in as a start?

winter willow Dec 3, 2025, 5:13 PM

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Tried a lot of times even choosing folders with less files but still nothing

left maple Dec 3, 2025, 5:14 PM

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Connected over localhost?

winter willow Dec 3, 2025, 5:17 PM

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I’m connected through Tailscale if you mean that but I’m in the same network right now

left maple Dec 3, 2025, 5:18 PM

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Can you try connecting via localhost directly to rule out any funky networking issues

winter willow Dec 3, 2025, 5:27 PM

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just did it but still the assets remaining at remainder and not backing up

halcyon finch Dec 3, 2025, 5:31 PM

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winter willow just did it but still the assets remaining at remainder and not backing up

Can you share the full mobile logs

winter willow Dec 3, 2025, 5:33 PM

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I believe you mean this or something else?

left maple Dec 3, 2025, 5:40 PM

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Server and app up to date?

halcyon finch Dec 3, 2025, 5:41 PM

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yeah looks like you have a very outdated server

winter willow Dec 3, 2025, 5:43 PM

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i see in my server is still the v 1.132.3.
Maybe you can help me how to update it? because i dont see it somehow

left maple Dec 3, 2025, 5:45 PM

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https://docs.immich.app/install/upgrading/

hard haloBOT Dec 3, 2025, 5:45 PM

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https://immich.app/docs/install/upgrading/

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https://github.com/immich-app/immich/discussions?discussions_q=is%3Aopen+label%3Achangelog%3Abreaking-change+sort%3Adate_created

halcyon finch Dec 3, 2025, 5:46 PM

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checkout breaking changes to see if it applies to you and update to those version one by one before jumping straight to 2.3.1

winter willow Dec 3, 2025, 5:49 PM

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pfff now you destroyed me.
im really new in this and imagine im running casaos.

halcyon finch Dec 3, 2025, 5:51 PM

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updating software is part of self-hosting and maintaining your services 🙂

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I think you can get some help over casaos forum

winter willow Dec 3, 2025, 5:52 PM

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yeah i know but will take me some time.
i will be back with news.

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thank you for all the help

halcyon finch Dec 3, 2025, 5:52 PM

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No problem

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take your time to read through the release note

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if you don't have many assets, might be easier to start over

winter willow Dec 3, 2025, 5:58 PM

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actually i have 0 assets at the moment in my nas.
but everytime i download the app from the casaos store its the same old version

halcyon finch Dec 3, 2025, 6:01 PM

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Maybe if you can, I highly suggest using the official of docker-compose route, which will make things so much easier to maintain and to get helped with here

winter willow Dec 3, 2025, 6:07 PM

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so apparently there is a second app in the store that is the new version and now im up to date.

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still not uploading the assets. KEKW

halcyon finch Dec 3, 2025, 6:11 PM

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You probably need to log out and log back in

winter willow Dec 3, 2025, 6:14 PM

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I have this errors now in log

winter willow Dec 3, 2025, 6:15 PM

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halcyon finch You probably need to log out and log back in

i did actually but still not working...

halcyon finch Dec 3, 2025, 6:15 PM

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Can you first clear the logs, then logout and log back in, wait a few second for the sync to finish, then go to the logs and share the entire logs

winter willow Dec 3, 2025, 6:19 PM

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📎 Immich_log_2025-12-03T181733.799850.log

halcyon finch Dec 3, 2025, 6:20 PM

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looks like your instance is still not in the right shape

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the remote sync is still failing

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check the server log

winter willow Dec 3, 2025, 6:23 PM

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how can i find the logs in the server?

halcyon finch Dec 3, 2025, 6:23 PM

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I don't know about casa os

winter willow Dec 3, 2025, 6:23 PM

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i though you meant for the immich server

halcyon finch Dec 3, 2025, 6:24 PM

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I don't know how to find logs in casaos for the immich server

#problem with my iPhone backup sync.

References

Checklist

Information