#Failed to read (/data/encoded-video/.immich) on kubernetes

1 messages · Page 1 of 1 (latest)

compact ingot
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Background: I'm using kubernetes (k3s) and the official helm chart (0.10.3) and mounting a persistent volume (rancher local path) on /data. I use tag: v2.2.3 (so: ghcr.io/immich-app/immich-server:v2.2.3)

I keep getting this error. I've tried:

  • running the container / helmchart as is
  • creating an init container that sets /data to chown 1000:1000 and file permissions to 770
  • creating an init container that creates the folders /data/{upload,library,thumbs,encoded-video,profile,backups} and sets chown 1000:1000 recursively
  • all above but with pod user and group set to 1000

How do I debug this further?

summer gorgeBOT
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:wave: Hey @compact ingot,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

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  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

compact ingot
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logs part 1, because there is a character limit

#k logs immich-server-5df4cc8f4-wlvmn
Defaulted container "main" out of: main, permissionfixer (init)
Initializing Immich v2.2.3
Detected CPU Cores: 4
Starting api worker
Starting microservices worker
[Nest] 8  - 11/18/2025, 1:30:23 PM     LOG [Microservices:WebsocketRepository] Initialized websocket server
[Nest] 8  - 11/18/2025, 1:30:23 PM     LOG [Microservices:DatabaseRepository] targetLists=1, current=1 for clip_index of 0 rows
[Nest] 8  - 11/18/2025, 1:30:23 PM     LOG [Microservices:DatabaseRepository] targetLists=1, current=1 for face_index of 0 rows
[Nest] 8  - 11/18/2025, 1:30:23 PM     LOG [Microservices:StorageService] Verifying system mount folder checks, current state: {"mountChecks":{"thumbs":true,"upload":true,"backups":true,"library":true,"profile":true,"encoded-video":true}}
[Nest] 8  - 11/18/2025, 1:30:23 PM   ERROR [Microservices:StorageService] Failed to read (/data/encoded-video/.immich): Error: ENOENT: no such file or directory, open '/data/encoded-video/.immich'
microservices worker error: Error: Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://docs.immich.app/administration/system-integrity#folder-checks for more information.", stack: Error:
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Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://docs.immich.app/administration/system-integrity#folder-checks for more information."
    at StorageService.verifyReadAccess (/usr/src/app/server/dist/services/storage.service.js:129:19)
    at async /usr/src/app/server/dist/services/storage.service.js:56:21
    at async /usr/src/app/server/dist/repositories/database.repository.js:379:27
    at async /usr/src/app/server/node_modules/.pnpm/[email protected]/node_modules/kysely/dist/cjs/kysely.js:535:20
    at async DefaultConnectionProvider.provideConnection (/usr/src/app/server/node_modules/.pnpm/[email protected]/node_modules/kysely/dist/cjs/driver/default-connection-provider.js:12:20)
    at async /usr/src/app/server/dist/repositories/database.repository.js:376:13
microservices worker exited with code 1
Killing api process
summer gorgeBOT
meager tapir
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If you manually browse the dir, are the files there?

compact ingot
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After I ran the init container the directories are there, but there is no .immich file.

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I can browse the files on disk

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So either the container can't reach the mount, or the system can't write the files. But the failure message says it can't read the file / can't find the file

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I added a file to the persistant volume to check that the volume is mounted correctly and I can see it from the container under /data. (suggesting that the mounting is not the problem)

plucky zodiac
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The error means the installation thinks there should have been already a file in place and something is wrong with the mount

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Did you change storage location after initial startup?

compact ingot
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how would I do that? Is that an env var?

plucky zodiac
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If it is a fresh install, you can just create the files yourself and see if uploads are processed correctly.

compact ingot
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thank you, just to be clear, do you mean: add a .immich file to /data/encoded-video ?

plucky zodiac
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Yes

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You'll get another error for every other folder BTW

compact ingot
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Alright, thanks! the pod now starts! I will return after I've tried to upload a file

plucky zodiac
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The check is there in case something is wrong with your mount, so that you don't upload files into nothingness for instance