#New Storage configuration

1 messages · Page 1 of 1 (latest)

nova bear
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Can someone help me please with the new storage configuration, I’ve tried multiple times and I can’t get it done.

slim zincBOT
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:wave: Hey @nova bear,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

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  6. :ballot_box_with_check: uploaded the relevant information (see below).
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Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

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slim zincBOT
mental jolt
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Is it on TrueNAS or hexOs ?

mental jolt
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Well or none of it but new storage looks like it is

nova bear
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TrueNAS Scale , I’ve tried copying all the old data set and install new instances but it’s won’t work

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The method of copying im using is the selected text

IMG_0158.jpg
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That’s my old dataset it’s working on this version

IMG_0159.jpg IMG_0160.jpg
nova bear
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That’s the log

IMG_0161.jpg
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33m[Microservices:StorageService] [39m [32mVerifying system mount folder checks, current state: {"mountChecks":{"thumbs":true,"upload":true,"backups":true,"library":true,"profile":true,"encoded-video":true}} [39m
2025-11-05 14:58:27.926651+00:00 [31m[Nest] 7 - [39m11/05/2025, 5:58:27 PM [31m ERROR [39m [33m[Microservices:StorageService] [39m [31mFailed to read (/data/encoded-video/.immich): Error: EACCES: permission denied, open '/data/encoded-video/.immich' [39m
2025-11-05 14:58:27.931432+00:00microservices worker error: Error: Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://docs.immich.app/administration/system-integrity#folder-checks for more information.", stack: Error: Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://docs.immich.app/administration/system-integrity#folder-checks for more information."