#Apple iOS backup of 49k photos And videos Not proceeding

1 messages · Page 1 of 1 (latest)

azure anvil
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I have 750gb on iCloud Photos but I don’t have that much space on the phone itself (iPhone has 500gb).

I see bunch of these errors in logs on mobile app:
“Failed to hash asset with id: FAE4D045-0F15-49F8-98A1-C7498D78E496/L0/001, name: IMG_4456.JPG, createdAt: 2021-06-21 20:56:13.000Z, from album: Recents. Error: Failed to hash asset: The operation couldn’t be completed. (PHPhotosErrorDomain error -1.)”

When I see upload queue all the photos/videos have size 0, because photos has to download it from iCloud first.

How can I fix this?

ripe gladeBOT
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:wave: Hey @azure anvil,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

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  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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Information

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ripe gladeBOT
zealous flower
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I am also experiencing what seems to be the same issue. (based on your log)

foggy spoke
azure anvil
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Yes assets are available when downloaded from iCloud. It takes 1-2s to download when clicked via Photos.

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Around 22k photos are stuck… I think the app just fails to proceed to the rest of the photos after failing 26 photos?

foggy spoke
azure anvil
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I do try toggling but it does backup like 50 more photos and again bumps into photos with size 0 and stops backup

foggy spoke
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I think you're hitting the iCloud rate limiting here. We are aware of the issue and are actively working to address this

azure anvil
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I had similar problem with Synology Photos, it got resolved by setting max parallelization to 1

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And another issue I bumped with synology was with very large files (4k, 45GB file) it was also making an issue in immich but I eventually moved manually file via MacBook.

Here the issue was I guess with the retriable logic, since network can be unstable for the 45GB upload.

azure anvil
foggy spoke
azure anvil
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That’s a reasonable option, it’s safe and stable, it will be slower though.

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I am willing to test out the beta AppStore app for this.