Error Loading Image after Restoring [CasaOS]

[jolly knot]

Using CasaOS, had an issue with the app and I installed a different version of it from the app store within CasaOS, original was big-bear-immich, new one is just immich. Followed the restore docs with the following commands.

docker-compose down -v
docker-compose create
docker start immich-postgres

gunzip --stdout "immich-db-backup-1760320800015.sql.gz" \
| sudo sed "s/SELECT pg_catalog.set_config('search_path', '', false);/SELECT pg_catalog.set_config('search_path', 'public, pg_catalog', true);/g" \
| sudo docker exec -i immich-postgres psql --dbname=postgres --username=postgres

docker-compose up -d

On older version 1.32.2 so did not do pull command, and for whatever reason this CasaOS instance is immich**-postgres not immich_**postgres, had many issues before I figured this out.

I copied over the upload directory in its entirety to the new app.

After starting the app back up I was prompted the usual login, not admin first creation prompt and all the metadata and "frames" of images and videos are present but no thumbnails, cant download and thumbnail creation job doesn't work.

Please let me know what logs and info are helpful to solve and instructions on how to obtain such information, I only started messing with the backend to fix this issue.

[short valve]

:wave: Hey @jolly knot,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker ps -a docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
• Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Checklist

I have...

1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

• Your docker-compose.yml and .env files.
• Logs from all the containers and their status (see above).
• All the troubleshooting steps you've tried so far.
• Any recent changes you've made to Immich or your system.
• Details about your system (both software/OS and hardware).
• Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
• The version of the Immich server, mobile app, and other relevant pieces.
• Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[jolly knot]

I have no idea how to obtain the env file or if I even have it, been googling for ages but the only thing I can find is that CasaOS docker implementation doesn't need it? Here is the docker yml.

[jolly knot]

I dont know how to put the logs into a file cause I can't copy the entire thing from my terminal.

[short valve]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[jolly knot]

Additional steps tried, creating/assigning permissions to .immich file in each sub folder.
sudo touch .immich && chmod 666 .immich
No changes to issue.

[jolly knot]

Also uploading a duplicate image is detected and stopped.

Well I feel really stupid but its pretty easy to miss cause there aren't many issue tickets for people restoring using CasaOS.

This config file is basically the ENV and for some reason it was pointing to a completely wrong folder in a shared media directory. I just changed it to the appdata app specific folder which is where the images actually get uploaded to.

100% caused by the fact that I was using different verions of the same app. Why there is multiple authors and versions of the same app beats me.

Hopefully anyone else with this issue will see this.

I also had a bunch of other issues during this process and for the most part I just had to uninstall and click on delete data and related files to clear everything up.

Just make sure to move/copy your upload folder contents to a different folder before you do that cause it does delete everything.