#How is the mobile app supposed to look like / work?

1 messages · Page 1 of 1 (latest)

graceful anvil
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I'm on iOS. I don't see any big fat "upload" button on the landing page (photos) like there is in the webUI. I have tried uploading photos via Library > On my device > Select a photo > "Upload". Here it says "added to the upload queue" but the photo is never uploaded (and i don't see any upload queue anywhere in the app?). I have successfully uploaded photos to immich via the "share" button from the native iOS photos app and also via the webUI.

So.... how do you upload?
I'm on 2.0.0 btw connecting to the instance on LAN without TLS

glossy solarBOT
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:wave: Hey @graceful anvil,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
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graceful anvil
honest flax
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You can go to the cloud icon on the top app bar, then select albums for upload, then toggle the enable backup button

glossy solarBOT
graceful anvil
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Ok but i’m missing the in-your-face-button for single photo uploads that is present in the webUI and also the upload button on the ‘photos on my device’ seems to not upload them?

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Btw thanks for the great work

honest flax
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it follows similar pattern such as GPhotos or iCloud

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you can also select the albums you want without backup all of the items (by not toggle on the enable backup button), it will then show the assets in those albums on the timeline, and then from that view, you can select individual items for upload

graceful anvil
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Unfortunately i don’t see any of the uploads via the ‘on my device’ in the web view. Now i seem to have an error log in the app:

IMG_8600.png IMG_8601.png
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#0 SyncApiRepository.streamChanges (package:immich_mobile/infrastructure/repositories/sync_api.repository.dart:85)
<asynchronous suspension>
#1 SyncStreamService.sync (package:immich_mobile/domain/services/sync_stream.service.dart:30)
<asynchronous suspension>
#2 runInIsolateGentle.<anonymous closure>.<anonymous closure> (package:immich_mobile/utils/isolate.dart:57)
<asynchronous suspension>
#3 runInIsolateGentle.<anonymous closure> (package:immich_mobile/utils/isolate.dart:36)
<asynchronous suspension>
#4 WorkerImpl._anotherIsolate.<anonymous closure> (package:worker_manager/src/worker/worker_io.dart:106)
<asynchronous suspension>

jaunty thicket
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Anything in logs on server side when doing upload via "on my device"?

In the logs on gist there was PostgresError: duplicate key value violates unique constraint "UQ_assets_owner_checksum", detail: 'Key ("ownerId", checksum)=(0a926937-e255-4b3e-b706-c65877f1abaf, \\xb75a37c4479980e42ceeaa329fd26b9888e40953)

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You can enable Verbose level in Administration > Logging as well.

graceful anvil
jaunty thicket
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Got it, thanks
So there are a couple of sync requests.
But no actual upload attempt (no POST /api/assets).
Did you try uploading a "brand new" image or something that you already tried in the past?

graceful anvil
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I just tried with a brand new photo. Now it seems like there is no logs in the iOS app and only some token logs server side:

[Nest] 25  - 10/10/2025, 1:29:10 PM   DEBUG [Api:LoggingInterceptor~l4a6lnqp] POST /api/auth/validateToken 200 1.48ms ::ffff:192.168.0.1
[Nest] 25  - 10/10/2025, 1:29:13 PM   DEBUG [Api:LoggingInterceptor~mpdb50dp] POST /api/auth/validateToken 200 1.62ms ::ffff:192.168.0.1
[Nest] 25  - 10/10/2025, 1:29:13 PM   DEBUG [Api:LoggingInterceptor~kvhczjo2] POST /api/auth/validateToken 200 1.23ms ::ffff:192.168.0.1
[Nest] 25  - 10/10/2025, 1:29:18 PM   DEBUG [Api:LoggingInterceptor~aqcywdua] GET /api/server/ping 200 1.25ms ::1
[Nest] 25  - 10/10/2025, 1:29:32 PM   DEBUG [Api:LoggingInterceptor~zm7cxku2] POST /api/auth/validateToken 200 1.32ms ::ffff:192.168.0.1
[Nest] 25  - 10/10/2025, 1:29:40 PM   DEBUG [Api:LoggingInterceptor~lzqqquo8] GET /api/users/me/preferences 200 9.00ms ::ffff:192.168.0.1
[Nest] 25  - 10/10/2025, 1:29:40 PM   DEBUG [Api:LoggingInterceptor~9di93jdj] GET /api/users/me 200 7.55ms ::ffff:192.168.0.1
[Nest] 25  - 10/10/2025, 1:29:48 PM   DEBUG [Api:LoggingInterceptor~wiswfv48] GET /api/server/ping 200 1.26ms ::1
honest flax
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can you try choosing the album that the asset you want to upload are in as the backup target in the backup page?

graceful anvil
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That seemed to work fine

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What the… now the other upload button is working (also for photos not part of that album)

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Ok i found the problem! I’m actually on cellular vpn’ed to my home lan (sorry i did not mention that). So when i enabled the backup i also went to the extra settings and enabled this:

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Two thoughts: 1) I did not consider what i was doing (uploading photos from my camera roll) as ‘backing up’, so i disregarded that setting (also since it’s a subsetting of a page related to backups). 2) It would be nice with some kind of warning that the upload will not take place because that setting is in place. In particular because the upload queue is not visible in the UI (please correct me if i’m wrong here). Let me know what you think, thanks for the assistance