#Timezones in mobile app

1 messages · Page 1 of 1 (latest)

rose fulcrum
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Hi everyone, I’ve been using Immich for a while now and it’s awesome! The only problem I’m having is with the mobile app — I’m using iOS on an iPhone 14.
Basically, the issue is that in the mobile app, the timezone is wrong for every photo I’ve taken in a different location than where I live.
The weird part is that the timestamps show correctly in the web UI.

Is there a way to sync the mobile app so that it shows the correct timestamps?

image.png IMG_0969.png
worn groveBOT
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:wave: Hey @rose fulcrum,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

worn groveBOT
distant shell
rose fulcrum
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sure

hardy juniper
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Hello! Android user here. I'm having the exact same problem. I just wish that the mobile app showed the timezones as they are shown in the web UI. Instead, the mobile app seems to force another timezone to every picture and video, which is not cool.

hardy juniper
worthy cargo
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We have a big issue already for date/time issues so that would be best

hardy juniper
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Can I see it?

distant shell
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#12650