#Iphone back up.

1 messages · Page 1 of 1 (latest)

spiral cloak
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I today set reverse proxy on immich. The back up is acting ok yesterday. Today they can not procecss the file correctly. It uploads to the folder of upload instead on the oct. Any one knows how to fix it. Thanks.

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sullen hornetBOT
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:wave: Hey @spiral cloak,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

spiral cloak
willow horizon
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Can you please share you Immich logs and your reverse proxy configuration?

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It could be a size limit, what is the size of the files in the upload directory?

spiral cloak
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where can i find immich log? I did my reverse proxy configuration on Nginx proxy manager. Maybe i upload too much. Storage template migration does not run.

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willow horizon
spiral cloak
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docker desktop

willow horizon
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go to the same place you did docker compose up to start immich, and run docker compose logs -n 250

willow horizon
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Problem resolved in DMs