#webserver not working

1 messages · Page 1 of 1 (latest)

mild bough
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I setup immich following the docker instructions but I am not seeing a webpage for it. How can I fix this?

image.png image.png
errant glacierBOT
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:wave: Hey @mild bough,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

mild bough
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CONTAINER ID   IMAGE                                                            COMMAND                  CREATED        STATUS                          PORTS      NAMES
ad48909a9b59   ghcr.io/immich-app/immich-server:release                         "tini -- /bin/bash -…"   40 hours ago   Restarting (1) 17 seconds ago              immich_server
c20097fcf87c   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   40 hours ago   Restarting (1) 52 seconds ago              immich_postgres
154571fe8649   ghcr.io/immich-app/immich-machine-learning:release               "tini -- python -m i…"   40 hours ago   Up 21 hours (healthy)                      immich_machine_learning
21d158128f19   valkey/valkey:8-bookworm                                         "docker-entrypoint.s…"   40 hours ago   Up 21 hours (healthy)           6379/tcp   immich_redis
eedade9298d7   cloudflare/cloudflared:latest                                    "cloudflared --no-au…"   3 weeks ago    Exited (255) 3 weeks ago                   goofy_matsumoto
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Linux Mint 22.2

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Disk /dev/sda: 476.94 GiB, 512110190592 bytes, 1000215216 sectors
Disk model: TEAM T253X6512G 
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 6C1FBA57-FC5D-4471-AD40-B122690F5D68

Device     Start        End    Sectors   Size Type
/dev/sda1   2048 1000214527 1000212480 476.9G Microsoft basic data


Disk /dev/sdb: 953.87 GiB, 1024209543168 bytes, 2000409264 sectors
Disk model: SSV8            
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 6C1FBA57-FC5D-4471-AD40-B122690F5D68

Device       Start        End    Sectors   Size Type
/dev/sdb1     2048       4095       2048     1M BIOS boot
/dev/sdb2     4096    1054719    1050624   513M EFI System
/dev/sdb3  1054720 2000408575 1999353856 953.4G Linux filesystem
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Filesystem      Size  Used Avail Use% Mounted on
tmpfs           3.2G  2.2M  3.2G   1% /run
efivarfs        128K   12K  112K  10% /sys/firmware/efi/efivars
/dev/sdb3       938G  262G  628G  30% /
tmpfs            16G  487M   16G   4% /dev/shm
tmpfs           5.0M   12K  5.0M   1% /run/lock
/dev/sda1       477G   96K  477G   1% /mnt/593B-7C64
/dev/sdb2       512M  6.2M  506M   2% /boot/efi
/dev/sdc1       117G  8.1G  103G   8% /mnt/583b52f9-ea9d-4e20-a155-b039fd005301
tmpfs           3.2G  8.6M  3.2G   1% /run/user/1000```
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Immich 2.0.1

errant glacierBOT
magic helm
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Your database is not healthy

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Are you sure the bind mount is correct?

mild bough
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oh... how do I fix it?

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Sorry, what is a bind mount?

magic helm
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Can you verify the folder /mnt/593B-7C64/db exists

mild bough
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yeah, it exists

magic helm
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Is it EXT4 or FAT/exFAT

mild bough
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FAT32

magic helm
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Postgres doesn’t like FAT32

mild bough
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oh I can reformat it to EXT4 and repeat setup of the folders then restart immich

magic helm
mild bough
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That fixed it, thanks for the help

magic helm