#Backwards selfie thumbnails

1 messages · Page 1 of 1 (latest)

noble flintBOT
#

:wave: Hey @obsidian frost,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

dire lynx
#

Hey @obsidian frost could you share the photo as (zip) archive here?

noble flintBOT
dire lynx
#

Seems I cannot reproduce.
The image looks the same in timeline (thumbnail) and in photo view (preview) and when downloaded (original).
I used web UI only though.

Is your issue specific to the mobile app? Or it happens in web UI too?

image.png
grim crane
#

I have the same issue

dire lynx
#

@grim crane could you describe steps to reproduce the issue from your side?

grim crane
dire lynx
#
  1. Does it occur in web UI?
  2. Does it occure in mobile app?
grim crane
#

Mobile app only

dire lynx
#

Thanks!

#

I experimented with the image from the zip archive shared earlier.

exiftool -G1 PXL_20250909_135542370.MP.jpg
[IFD1]    Thumbnail Image    : (Binary data 6709 bytes, use -b option to extract)

Extracted that internal small thumbnail (just 7 KB).

exiftool -b -W %d%f_%t%-c.%s -ThumbnailImage -MotionPhotoVideo PXL_20250909_135542370.MP.jpg

And that embedded thumbnail does appear mirrored/flipped (in any image viewer).

image.png
noble flintBOT
#

[Issue] Sideways/upside down live photo previews on web timeline for photos taken with front camera on iPhone (immich-app/immich#20712)

grim crane
# grim crane

It's strange as it mirrors only on the general timeline and not in the recently created album

dire lynx
#

Summary/hypothesis (?)

  • For the main Timeline mobile app uses low-res thumbnail (embedded in the photo).
  • Photos taken with Pixel front camera may have that embedded thumbnail flipped / mirrored (compared to the main jpg).
  • Therefore in Timeline these low-res thumbnails appear flipped/mirrored.
  • In all other places, except for Timeline, the app uses generated thumbnails/previews which are based on the main jpg, therefore they are oriented correctly.
    (I'm not a mobile dev, so take it with a grain of salt, it's just hypothetical explanation)