#Chunks not found in person data

1 messages · Page 1 of 1 (latest)

mint jungle
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I have the Immich app on my TrueNAS Scale with App Version:
v1.139.4, Version:
v1.9.21. When I assigned names to people I got the following error:

Not found or no person.read access - 400
rt@https://immich.fam-muresan.de/_app/immutable/chunks/CC_8Wp91.js:1:5508
@https://immich.fam-muresan.de/_app/immutable/chunks/CC_8Wp91.js:1:5413

This issue might be linked to an error in the facial recognition job. The job failed with an error which I didn’t checked since I just restarted the job on missing pictures. It still had to process around 3000 pictures but somehow it went trough very fast (just a few seconds, usually takes hours). So I guess something is wrong with that. Would you guys recommend to reset all faces?

proud basinBOT
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:wave: Hey @mint jungle,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

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proud basinBOT