Immich stopped working | Immich | Page 1

hushed swan Aug 28, 2025, 6:51 AM

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I hopped into my immich webpage to check out some immiches when i was greeted with a red error notice, didnt think much of it so i restarted the server.

Thats when the immich app did not start back up again, i tried to delete it then reinstall it and now i cant even get the F*cking thing to install anymore.

Is homelabbing always this frustrating????

📎 eroor.txt

full gyroBOT Aug 28, 2025, 6:51 AM

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:wave: Hey @hushed swan,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker ps -a docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

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Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

hushed swan Aug 28, 2025, 6:54 AM

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whats even weirder is that i havent messed with any immich settings

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it just randomly broke after i fixed its cloud flare tunnel

full gyroBOT Aug 28, 2025, 6:55 AM

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full gyro ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

violet pine Aug 28, 2025, 7:20 AM

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It does say /var/log/app_lifecycle.log so what's up with that

hushed swan Aug 28, 2025, 7:28 AM

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violet pine It does say `/var/log/app_lifecycle.log` so what's up with that

im not sure where that is

violet pine Aug 28, 2025, 7:29 AM

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Normally I'd say in /var/log but in the case of truenas that might be somewhere else entirely

hushed swan Aug 28, 2025, 7:29 AM

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also ive been up all day trying to figure out how to make my wordpress website public and its about 12:30 am atm 😭

hushed swan Aug 28, 2025, 7:30 AM

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violet pine Normally I'd say in /var/log but in the case of truenas that might be somewhere ...

yea, question

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which one is better?

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truenas or proxmox?

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surely nobody would dedicate an entire lab to immich

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right?

violet pine Aug 28, 2025, 7:31 AM

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It's a little contradictory, truenas does a lot of things for you but that in turn makes it a lot harder to debug/troubleshoot as a newbie

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So it's easiest if nothing goes wrong

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personally I use proxmox

hushed swan Aug 28, 2025, 7:31 AM

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whats the difference?…

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just vms no?

violet pine Aug 28, 2025, 7:59 AM

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For proxmox you run a VM with docker

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You have access to all files/settings/logs

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Nothing is obscured

fathom pivot Aug 28, 2025, 9:12 AM

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hushed swan im not sure where that is

Might be late, but to see what the errors are, go to TrueNAS shell and do
tail /var/log/app_lifecycle.log

fathom pivot Aug 28, 2025, 9:40 AM

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violet pine You have access to all files/settings/logs

You could also do that in TrueNAS, you just need to use the app from the catalogue

pale jackal Aug 28, 2025, 10:57 AM

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To your question what’s better… less is better (also for Wordpress btw 😇 which if you struggle with, feel free to pm me)

I run over 50 services on docker (including 5 websites on wp) - but that’s it, no other stuff. Linux on a lattepanda

Makes it easy to manage and maintain and transport.

hushed swan Aug 28, 2025, 4:34 PM

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fathom pivot Might be late, but to see what the errors are, go to TrueNAS shell and do tail /...

permission denied

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so its there but i cant access it

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this is another thing ive been encountering aswell, random permission denials on my own home network lol

fathom pivot Aug 28, 2025, 4:35 PM

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hushed swan this is another thing ive been encountering aswell, random permission denials on...

sudo before the command

hushed swan Aug 28, 2025, 4:35 PM

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ah yes

fathom pivot Aug 28, 2025, 4:35 PM

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or do sudo su to become root

hushed swan Aug 28, 2025, 4:35 PM

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i got it

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also good morning

fathom pivot Aug 28, 2025, 4:36 PM

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Well It's 6pm for me soo… good morning to you

hushed swan Aug 28, 2025, 4:36 PM

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haha

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it was 12 when i was solving this

fathom pivot Aug 28, 2025, 4:38 PM

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SO I might be able to help more during the weekend i've work to do and I already delayed it waay too much
But do you know which Immich vrersion you were using before deleting and installing it again?

hushed swan Aug 28, 2025, 4:38 PM

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pale jackal To your question what’s better… less is better (also for Wordpress btw 😇 which ...

also i may take you up on that offer!

(Ive gotten cloudflare installed on to wordpress but it states that my domain isnt provisioned with cloudflare </3)

hushed swan Aug 28, 2025, 4:39 PM

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fathom pivot SO I might be able to help more during the weekend i've work to do and I already...

no 🙁

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mightve been 1.9.17

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or 19

fathom pivot Aug 28, 2025, 4:40 PM

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Apps -> Configuration -> mage docker images

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there search for Immich

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or immich-server

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and share what it output

hushed swan Aug 28, 2025, 4:40 PM

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immich-app/immich-server:v1.139.4

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ghcr.io/immich-app/immich-server:v1.138.1

fathom pivot Aug 28, 2025, 4:41 PM

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Ok so for that it is ok you were on a relatively recent version

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Did you know if you were using the now deprecated storage structure?
Like did you know where you Immich data was saved?
Can you also share your current immich config?

hushed swan Aug 28, 2025, 4:42 PM

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No i dont think i used the deprecated storage system, although i did add them as a troubleshooting method

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immich config?

fathom pivot Aug 28, 2025, 4:43 PM

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hushed swan

it look like you were using it 🙂

hushed swan Aug 28, 2025, 4:43 PM

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fathom pivot it look like you were using it 🙂

nono

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these files are new

fathom pivot Aug 28, 2025, 4:43 PM

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hushed swan immich config?

Edit the app and that's the "config"

fathom pivot Aug 28, 2025, 4:44 PM

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hushed swan these files are new

whut?

hushed swan Aug 28, 2025, 4:44 PM

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i tried using the deprecated method as a troubleshooting method, the files are empty, the only ones that were used are data, pgdata or upload

hushed swan Aug 28, 2025, 4:45 PM

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fathom pivot Edit the app and that's the "config"

ehhh

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i cant install it anymore

fathom pivot Aug 28, 2025, 4:45 PM

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hushed swan i cant install it anymore

Oooh it fails at reinstallation, I get it now

hushed swan Aug 28, 2025, 4:45 PM

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yes yes

fathom pivot Aug 28, 2025, 4:46 PM

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hushed swan

but the upload dataset itself is… empty?

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oh no

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there is data

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my bad

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Can you show the permissions of both
data and pgData?
(when you click on it, on the right there is a permission widget

hushed swan Aug 28, 2025, 4:47 PM

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#

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didnt notice this^

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permissions are not in check

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let me try this

fathom pivot Aug 28, 2025, 4:47 PM

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Yeah no

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that is "fine"

hushed swan Aug 28, 2025, 4:48 PM

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ah

fathom pivot Aug 28, 2025, 4:48 PM

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hushed swan

If that is the permissions for "data" it is ok

fathom pivot Aug 28, 2025, 4:48 PM

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hushed swan

But these aren't correct

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So what you do, is you reinstall the Immich app, but for the pgData you tick the box "apply permissions" or something like that (screenshot incoming)

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Btw for the machine learning, you can leave it to temporary

hushed swan Aug 28, 2025, 4:51 PM

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still an error 💔

fathom pivot Aug 28, 2025, 4:51 PM

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Did the permissions changed on the dataset?

hushed swan Aug 28, 2025, 4:51 PM

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no

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fathom pivot Aug 28, 2025, 4:52 PM

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Why do you share the one of upload?

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To which dataset you pointed when tru-ying to reinstall the app?

hushed swan Aug 28, 2025, 4:53 PM

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?

fathom pivot Aug 28, 2025, 4:53 PM

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For the data you should point to
/mnt/storage/immich/data
and for the db to
/mnt/storage/immich/pgData

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And I want you to share the permissions of
data and pgData

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not the others

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here you shared the permissions of upload

hushed swan Aug 28, 2025, 4:55 PM

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they still havent changed

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fathom pivot Aug 28, 2025, 4:57 PM

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Ok so only for the pgData
Do -> edit permissions
then I need you to copy the exact whole thing showed in the screenshot (setting owner, checking boxes, setting the acl)

hushed swan Aug 28, 2025, 4:58 PM

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got it

fathom pivot Aug 28, 2025, 4:58 PM

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and then, only then click on Sace access control list

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Share a screenshot before saving so I can double check

hushed swan Aug 28, 2025, 5:02 PM

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fathom pivot Aug 28, 2025, 5:02 PM

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hushed swan

oh wait it's posix -_-

hushed swan Aug 28, 2025, 5:03 PM

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?...

fathom pivot Aug 28, 2025, 5:03 PM

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there are 2 ways to set permissions

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First click on the big red button strip acl

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Then you'll click on the edit button next to dataset details
-> Advanced options -> Scroll at the bottom -> Third from bottom should be ACL Type, change it to SMB/NFSv4

hushed swan Aug 28, 2025, 5:06 PM

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fathom pivot Aug 28, 2025, 5:07 PM

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That is expected

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Double check that it has been change

hushed swan Aug 28, 2025, 5:08 PM

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yep yep

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may this be because im already runing smb on the main immich file?

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also

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might i ad

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the ACL type wasnt on POSIX

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it was on inherit

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fathom pivot Aug 28, 2025, 5:11 PM

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Yeah that is normal

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Try to change the acl mode on the "immich" dataset first

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Oh no

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My bad

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You have to set ACL Mode to Passtrhough also

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(you can also do it on the Immich dataset)

hushed swan Aug 28, 2025, 5:13 PM

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done

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do i strip acl aswell?

fathom pivot Aug 28, 2025, 5:13 PM

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Only for Pgdata

hushed swan Aug 28, 2025, 5:14 PM

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alright

fathom pivot Aug 28, 2025, 5:14 PM

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After taht, only for pgData, back to edit permission -> set acl -> A menu will appear that propose you to select an ACL -> click on cancel
And then you replicate my screenshot (don't forget to tick the boxes and set OWner and owner group)

hushed swan Aug 28, 2025, 5:14 PM

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fathom pivot Aug 28, 2025, 5:15 PM

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hushed swan

turn of the share of Immich, do this again (it should work) then turn it back on

hushed swan Aug 28, 2025, 5:18 PM

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seemed to work

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fathom pivot Aug 28, 2025, 5:21 PM

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hushed swan

THE BOXES

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TICK the 3

hushed swan Aug 28, 2025, 5:22 PM

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apply group?

fathom pivot Aug 28, 2025, 5:22 PM

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yes, apply group, owner and permission recursively

hushed swan Aug 28, 2025, 5:22 PM

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gotcha

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sorry

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now i got it

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fathom pivot Aug 28, 2025, 5:24 PM

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Yes, now you can save

hushed swan Aug 28, 2025, 5:26 PM

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got it

fathom pivot Aug 28, 2025, 5:27 PM

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Now, try again to install Immich
But please show me a screenshot of the storage config you try to apply

hushed swan Aug 28, 2025, 5:30 PM

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@fathom pivot i love you

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its installed

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but its crashing

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we are getting somewhere

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atleast its installed

fathom pivot Aug 28, 2025, 5:31 PM

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Ok, that is something

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Show the server logs then

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if possible

hushed swan Aug 28, 2025, 5:31 PM

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fathom pivot Aug 28, 2025, 5:32 PM

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Ok, password issue

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You did not reuse the database password you had before?

hushed swan Aug 28, 2025, 5:32 PM

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📎 eroor.txt

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oh?

fathom pivot Aug 28, 2025, 5:33 PM

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In the database password field, you should have set the one you had before

hushed swan Aug 28, 2025, 5:33 PM

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let me retryt

fathom pivot Aug 28, 2025, 5:33 PM

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If you dans remember it, and want to use a new one, it is possible

hushed swan Aug 28, 2025, 5:33 PM

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works :>

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where are you from

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id like to buy you a coffee

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❤️

fathom pivot Aug 28, 2025, 5:34 PM

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Belgium (the country :D) So that is a bit far away xD

fathom pivot Aug 28, 2025, 5:42 PM

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hushed swan

btw you can cleand up that by removing
backups, library, machine_learning,profile, thumbs, upload and video

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If you have selected data and pgData when reinstalling Immich it should not use the other

hushed swan Aug 28, 2025, 5:43 PM

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thank you thank you

hushed swan Aug 28, 2025, 5:43 PM

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fathom pivot Belgium (the country :D) So that is a bit far away xD

paypal?

fathom pivot Aug 28, 2025, 5:48 PM

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Hmm, I've set this up yesterday as someone else also asked for it https://ko-fi.com/xiticks

Ko-fi

Support Xiticks

fathom pivot Aug 28, 2025, 6:17 PM

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Oh and btw I'm not directly part of Immich, the support crew is a role I've been given just because I helped people and is voluntary work
If you like Immich, you can support their work too

hushed swan Aug 28, 2025, 7:06 PM

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well you helped me out so thank you!

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helped me out very well, step by step

cant tell you how much its needed as a noobie 💔🙏🙏🙏

#Immich stopped working

References

Checklist

Information